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lollipop

Galaxy S5 unable to install Snapchat, other app issues

Snapchat

Here’s another post of #GalaxyS5 app-related problems for you today. For those who are new to our site, don’t forget to visit other similar posts we published in the past.

In the meantime, these are the 7 particular topics we’re dealing in this article:

  1. Galaxy S5 unable to install Snapchat
  2. Multiple Galaxy S5 apps missing after installation
  3. Galaxy S5 apps keep freezing
  4. Galaxy S5 contacts deleted after an update
  5. How to get OTA update for AT&T Galaxy S5
  6. How to update AT&T Galaxy S5 to Lollipop
  7. Galaxy S5 date and time keeps changing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 unable to install Snapchat

When I click on the SnapChat app it takes me to an Internet page and says this message:  “Supported Android Devices. Snapchat supports Android 4.1 and up. For the best experience, please update your Android device to the latest firmware and download the latest version of Snapchat?.

Please note: Some Snapchatters on Samsung Galaxy devices running 5.0 Lollipop are experiencing issues on the latest version of Snapchat ?. If you are experiencing a similar issue please try updating your device and then logging into Snapchat.”

I have no updates showing on my phone and I have uninstalled it and downloaded it again and I still can’t get in the app. — Cerys

Solution: Hi Cerys. We’ve encountered this same exact issues in other Android forums so we know that this is not isolated to your device. The problem is actually coming from the app itself. We’ve been raising questions to Snapchat developer team about this but we never heard from them. Basically, the app is not compatible with some Android operating system versions like the one running on your device. This is a Samsung or Google issue but rather a problem that must be fixed by Snapchat team. We don’t recommend that you contact them as they don’t seem to care enough about this error at this time. We do hope that they can release a patch to eventually take care of the problem soon.

Problem #2: Multiple Galaxy S5 apps missing after installation

I have been using a third party app called Allvoi (VOIP app). For sometime it hangs while registering. So I decided to uninstall and then install it again. I tried doing the same. Now in Google Play Store, the app is shown as installed. But it does not appear anywhere (not in application manager also). I noticed same thing is happening with Talking Tom Cat, Yahoo Weather, CNN and WordWeb also. These apps are show as installed, but do not appear anywhere. It will be great help if you can let me know how to resolve the issue. — ParthaBorah

Solution: Hi ParthaBorah. If there are more than 2 apps showing the same problematic behavior in your phone, the issue might be coming from a corrupted system cache or firmware. To fix that, you must first wipe the cache partition and do a follow up with factory reset if nothing changes. For reference, here are the steps on how to do them:

How to wipe the cache partition of a Galaxy S5

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to perform a factory reset on a Galaxy S5

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 apps keep freezing

For several months now, my lock screen has been freezing when I try to unlock my phone. The screen comes on, but the phone doesn’t recognize that I’m trying to unlock it. I originally had the fingerprint scanner but it kept freezing,  so I switched to the pattern unlock (seems worse, honestly). It tends to happen at least a couple times a day and is really frustrating. I wiped the phone cache as well as the cache partition but it didn’t help. I tried switching to the Google Now Launcher (especially because I kept getting those stupid “touch wiz home has stopped working”)  error messages.  I was also having issues with the keyboard freezing, but  that seems to have mostly resolved since I switched to SwiftKey, but is sometimes still laggy when I first start typing. I have disabled almost all of the bloatware and don’t have any sketchy apps downloaded on my phone….I have more than enough extra memory and a high quality SD card. I switched to a larger capacity SD card to see if it would help, but it didn’t . — Sarah

Solution: Hi Sarah. Slow performance issues can caused by corrupted cache or operating system. Since you have tried to delete the cache partition, we suggest you try to do a factory reset to see a difference.

Keep in mind that poorly coded third party apps can also affect how other apps work. Once you have factory reset the phone, leave it at that state for at least 24 hours (without installing third party apps) so you can further narrow down the potential causes. You also want to remove the SD card to see if that’s causing the lag as well.

Problem #4: Galaxy S5 contacts deleted after an update

I upgraded to the new update as prompted to do so and my contact list has gone. I have taken out the battery and restarted the phone, held the home screen and volume and power button ‘wiping the cache’ whilst rebooting and nothing and have also tried ‘clearing cache’ and ‘clear data’ in my contacts storage but still nothing. Please help as I have NO contacts. I don’t want to restart factory settings as I will loose everything on my phone, is there no other way? Or can I not reinstall the old update? — Cheryl

Solution: Hi Cheryl. If that update was provided by your wireless carrier, there’s no way you can downgrade the firmware unless you’re willing to root the phone prior to installing a custom ROM. Also, recovery of your contacts is out of the question unless you have them duplicated somewhere. Doing a factory reset will not bring the contacts back and will not accomplish anything other than probably clear out some minor bugs in the system.

What you can do from now on is to ensure that all your important files like photos, videos, contacts, etc are backed up in another device to prevent losing them again. Flash drives like the one in your phone or SD card are still not 100% reliable and they can become corrupted anytime. Don’t take the risk of losing your files by not duplicating them. We seldom hear an issue like yours but they do happen so moving forward, make sure that all your digital valuables are kept safe.

Problem #5: How to get OTA update for AT&T Galaxy S5

I’m writing to share with you an additional, little-known solution I found today to the Galaxy S5 not upgrading to Lollipop. I’ve seen a lot of droid users asking about this issue  & wanted to share the solution that worked for me.

I had been trying to upgrade since the release came out in October 2015, and every time I would receive an error message that either I did not have enough space or just simply ‘unable to install’. I went through numerous troubleshooting tips like clearing the cache, moving things to the SD card. None of it worked. I went to the AT&T Support Center just before Christmas and walked out after waiting in line over an hour. Every time I called support, no one was any help and some of them weren’t even aware of the issue!

Well today I decided to try again. Called AT&T and by a great stroke of luck the support guy knew exactly what I was talking about. In fact, he had the same issue with his S5 and immediately told me what to do:

It’s the sim card. If your sim card’s last digit is an 8, then it won’t let your phone update to lollipop. I didn’t ask him for specific details as to why, but he highly suggested I replace the sim card and try again. I immediately went to AT&T, got the sim card replaced, and viola! Perfect.

Just wanted to share this tid bit. Thanks! — Angela

Solution: Hi Angela. Thank you for sharing this tip. Carriers use limited server bandwidth or capacity when rolling out updates for their customers so they usually do them in batches. Scheduling schemes when updates are released vary by carriers as well and it’s good to know that a simple tip from your carrier’s technical group helped you. This scheme may change though at a later date so that other users (another batch) can avail of the updates. So we don’t see this as a permanent way to update an AT&T device because obviously not everyone can simply replace their SIM cards to something that ends with a digit “8”. We welcome this tip though. Thank you very much. We’re glad to have found an effective workaround to share to Android community. For AT&T users who can’t wait for their turn to update their device, do this.

Problem #6: How to update AT&T Galaxy S5 to Lollipop

I’m having a problem with my AT&T Samsung Galaxy S5. My operating system is quite old, and I wish to update it to 5.0 Lollipop. However, I live in Canada and use Speakout as my carrier. My phone on the other hand, is an AT&T Galaxy S5. From what I gathered on the Internet, AT&T won’t let you update unless you are on their network or at least in the US. Every time I go to the check for software update setting, it says “no update found” and “wait for 24 hours”. How can I bypass this issue? I would prefer not flashing the device, but I will if I have to. — Daniel

Solution: Hi Daniel. Your Galaxy S5 runs an Android version that can only update itself when it detects an AT&T SIM card. Of course, you also need to be connected to their network to do that so getting an over-the-air update in Canada is impossible. Your only way to get Lollipop on that device is by manually flashing it.

Problem #7: Galaxy S5 date and time keeps changing

Every time I boot this phone (which I got new under two months ago), the settings change from the date and time and time zone being provided by network to not being so. Shortly after every restart, a message pops up that brings this to my attention (though I don’t recall the exact wording of that message). I know how to change those settings back easily enough, but it also doesn’t seem like I should have to. I guess I have to admit this isn’t the biggest deal in the world…but it is annoying. Ideas? — Sonny

Solution: Hi Sonny. We’ve encountered an issue like this in other phone models before and there seems to be no pattern that we recognized as to what might be its true cause. As a workaround, try to avoid enabling “Automatic date and time” and “Automatic time zone” and manually setting date and time instead. You can also try to wipe the cache partition and do a factory reset to see if there’s a cache or firmware bug behind this annoying issue.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Mobile data not working on Sprint Galaxy S5, other issues

S5 mobile data

Hi everyone! Welcome to another #GalaxyS5 post that covers 5 problems. For more Galaxy S5 troubleshooting, don’t hesitate to visit this page.

  1. Galaxy S5 cannot install Lollipop update via Kies
  2. Mobile data not working on Sprint Galaxy S5
  3. How to recover Galaxy S5 files from corrupted SD card
  4. Galaxy S5 volume is very low when listening to a podcast
  5. Power Sharing popup on Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 cannot install Lollipop update via Kies

Hi. I use a Galaxy S5 mini SM-G800F Italian model and it works pretty fine. however recently I got a notification saying that I got the new software update which is Lollipop, so when I tap download updates, then it downloads the updates, but when the phone restarts and it shows the green android machine and it’s belly, it goes to about 28% and that’s when it says “Error” and the phone starts up.

I read this forum and I tried using Kies, I downloaded Kies 3 and it recognizes my phone and everything. it tells me I have a new firmware update so when I agree, it downloads the updates, when that’s done it asks me to type in the admin password. after I do that the Kies page goes grey and you can’t press or click anything. to close the program you have to close it from task manager. nothing happens though after typing down the admin password. please help me. — Niajul

Solution: Hi Niajul. We’re not sure if we understand your issue correctly but if the installation of Lollipop did not work after Kies 3 stopped working, consider doing a factory reset on your phone. Once you’ve factory reset your device, connect it to your computer again and attempt another update via Kies. For reference, please follow these steps on how to do a factory reset:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Also, you can try using another computer during the installation as the problem may be computer-specific.

Problem #2: Mobile data not working on Sprint Galaxy S5

I got the phone online. when it arrived i took it to Boost Mobile but they said it was under another company (Sprint) but it did end up connecting. it worked fine no issues for about a week and then it got disconnected due to my monthly bill being past due.

the day i paid i noticed the internet was not working, and a pop out screen saying ” invalid SIM card”. it says “you’re offline” every time i access the internet browser. I can still receive phone calls and text but i cannot access the internet which is kind of weird because if the SIM card was not working it wouldn’t allow me to receive or make calls.

i recently took it back to Boost Mobile to explain the issue i was having but they said they had done all they  possibly could to fix it they even hard reset and still no luck. i will appreciate if you can let me know what is wrong with my phone and hopefully how to fix. thank you so much. — Jesus

Solution: Hi Jesus. Boost Mobile is a subsidiary of Sprint Corporation, which uses CDMA technology. This means that Boost Mobile uses Sprint’s CDMA network in order to offer its services.

Your phone may have a SIM card slot and has a SIM card but its use is mainly to provide LTE service. SMS, MMS, and voice calls do not need a SIM to work in a CDMA network. This is the reason why calls and texts continue to work even if your mobile data does not. In order for mobile data to work again, make sure that your SIM is working or active by calling Boost Mobile. Alternatively, you can simply ask for a replacement SIM.

Problem #3: How to recover Galaxy S5 files from corrupted SD card

  1. My Phone is a Samsung Galaxy S5 Active. My Phone has not been able to update or even download new email because there is no internal storage left, unless I delete apps or cache and this is only temporary as it fills right back up again. In “My Files” shows that I have about 8GB used for everything and the rest is operating system. I digress….

So… I went on a great vacation to Sequoia National Forest and took many pictures along with 4 months of previous pictures on my Micro card.

I have all my photos go directly to my 6 month old, new SanDisk Ultra Plus 64 GB MicroSDXCI. The entire time on my trip I was only on sporadic Wi-Fi and my phone constantly said “Unable to download content”. I didn’t know what that meant… but anyways, I had been reviewing the photos the entire time and posting a few on Facebook.

When I got home, I went into the Gallery and all the photos in the “Camera” area and the viewable were blacked out with a logo of a broken mountain or something like that…I restarted my phone and check again….POOF they were all gone! It said, “Insert SD Card”. (I inserted another new card and it reads/works great).

I pulled the Micro Card out and inserted it into two different computers and It does not even show up under the “computer”. If I leave it in the computer for 15 min. it will bring up a “File Explorer” window and then and then another window saying “please insert a disk into Removable Disk (G:)” which is where it is supposed to be but not.

I have spent 3 days on forums, downloaded several software recovery programs but nothing works.

I just tried the cmd: chkdsk fix method and it came back saying “the type of file system is RAW” ( I don’t know what this means in terms of retrieving my photos).

I then took it to my friends office who is a professional photographer and he was able to have his computer read the disk and it shows the size of the files used but it just stalls and nothing can be opened or pulled with his professional software.

What do I do next? HELP! HELP! HELP! — Bruce

Solution: Hi Bruce. If you can’t access the contents of that microSD card using different computers or devices, that’s an indication that it is beyond repair. Although top quality flash memory cards have high write cycles and have an effective system to manage daily wear and tear, that doesn’t eliminate the fact that they can still fail due to other factors.

Other possible factors that may cause an SD card to fail includes physical damage as well as exposure to extreme cold, heat, or water. Electrostatic discharge can also cause a flash memory to fail. In general though, SD cards are quite durable and can withstand physical blows. Though we think that your SD card was never mishandled or physically damaged, another totally different reason may be behind the trouble. At the higher end of potential causes is corruption. The card reader on your smartphone uses a firmware or a mini operating system in order to read and write on the SD card. Sometimes, the reading and/or writing process can go wrong due to poor coding or software malfunction. This is obviously beyond your control and there’s nothing that you can do about it when it happens.

Speaking of control though, the worst thing that you can do on your end is disrupt the read/write process by turning off the phone or pulling out the card. Most of the time, doing any of these results to data loss or corruption. To prevent this from happening, you have to make sure that your phone won’t lose power while it’s saving something on the card. Also, you want to ensure that you unmount your SD card properly before prior to physically removing it from your phone.

We know that your primary concern right now is how to recover your files from your SD card but as mentioned earlier, the most that you can do at this time is to try to see if other devices can still read the device. There’s no other trick or equipment that can revive a dead SD card. If no professional software or other card readers can recognize the card, it’s probably too late.

Problem #4: Galaxy S5 volume is very low when listening to a podcast

I have a Galaxy S5. I’m having trouble with volume on applications. I have my media bar set to max. In some internet sites like YouTube the volume seems to be appropriately loud. In others, for example such as playing a podcast at Levintv.com (it is by subscription but there is at least one show available to non-subscribers you could check), the volume I get from the tablet is considerably lower…like to the point it is relatively hard to hear. This did not seem to be true in the past. I can’t tell you whether or not this lower volume occurs with other Internet sites or not. I am not using an app for this. I am googling the site on the internet. Could you give me any solutions to get my volume appropriately loud when I visit this site? Thanks very much! — Pete

Solution: Hi Pete. If a volume in certain website seems too low but others are okay, that’s an indication that there’s no problem with your device. The source of the video or audio file (which is the website) you are listening to is the issue. That means that the audio level of the show you are trying to access is originally low in the first place that even if you increase the volume of your phone, it won’t matter much. The same can be said if you are listening to a music file which has a very low audio level originally.

Problem #5: Power Sharing popup on Galaxy S5

The pop up message is saying something about transferring the power on other devices. If i don’t install, the app kept on appearing. And i thought it was one publicity for me to download an app that probably has virus so i clicked do not show again.

I tried putting it into safe mode as you have instructed but i don’t know if there’s still anything wrong with it since i cannot see the pop up message. Moreover, i tried doing the other technique where in it has the “all user data delete” so i can reboot my phone (to be safe, since my phone is usually fast charging after i did the safe mode it still hasn’t charged that fast) but i don’t really know what it does to my phone. Like does it delete my photos both in my phone and SD card etc. I don’t know what to do.

And what if i don’t want to be in safe mode already, does it mean my battery won’t charge again? And actually i need to turn off the safe mode since my phone’s software is on the process of registering my device and it can’t because of the safe mode. Thanks so much!! — Roxanne

Solution: Hi Roxanne. We think you followed our instructions in this post. We’ll the reason why we recommend that you try to boot your safe mode first is to check if a third party application is the cause of the popup. The length of the observation period depends on you but we usually suggest to give it 24 hours. This is to make sure that you spend enough time to wait if the error will continue to popup. While in safe mode, no third party apps will be allowed to run, so if any of your third party applications is to blame, the popup will not appear. If no Power Sharing popup appears during and after the observation period, that’s a confirmation that one of your installed apps is causing it. You have to remove apps until the issue gone. Safe mode won’t help you pinpoint which of the apps is the culprit so you have to do use trial-and-error and elimination to identify which app is to blame.

And yes, “all user data delete” will delete your personal data like photos, videos, contacts, etc. It’s an essential process in order to complete a factory reset procedure. If you want to reset the device, make sure that you create a backup of your important files.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Photos edited with Galaxy Note 4 S-Pen are corrupted, other issues

Note 4 s-pen

Our #GalaxyNote4 post for today covers two S-Pen-related problems. We very rarely receive issues related to the Note 4 S-Pen so we are happy to tackle at least two problems for this functionality. The rest of the issues have been discussed in our other posts before but we have decided to publish our suggestions here for convenience.

If you are new to our TheDroidguy site, don’t forget to visit the Note 4 troubleshooting index in this link.

Below are the specific topics tackled in this post today:

  1. Photos edited with Galaxy Note 4 S-Pen are corrupted
  2. Sprint Galaxy Note 4 loses signal when SIM card is inserted
  3. Galaxy Note 4 S-Pen lag issue after updating to Lollipop
  4. Galaxy Note 4 screen not working after it got dropped
  5. Galaxy Note 5 unable to send text message
  6. Galaxy Note 4 speaker not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Photos edited with Galaxy Note 4 S-Pen are corrupted

Hey. So I use the S-Pen feature on my Note 4 daily. It was the man reason for buying this phone. However recently I have encountered a very puzzling problem.

I normally take photos of jobs on different sites that need to be completed, and then I go through later and write on those images. I add notes to them. I then email them out to my contractors and clients. Recently however, when trying to view the edited photos on PC or other phones, it comes up saying, photos could not be opened. On PC it doesn’t recognize the file and asks you to choose a program to open it with. On other Android phones, it shows up as a white square with another white square behind it. And when opening it, it says cannot be opened.

After editing/writing on a photo, and saving it I select the photo and go to details, and it shows the image as being in jpg format.

So I am very confused as to why when emailing the edited photo is seems to be corrupted or something.

Also the photos i take and edit are both saved on the internal storage. Really hope you can help. Thanks. — Kobe

Solution: Hi Kobe. Does this problem happen when you email unedited photos? If the answer is yes, we highly recommend that you wipe the cache partition first. There may be an app- or system-cache bug that causes the system to go haywire. If you haven’t tried this procedure before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

If wiping the cache won’t help, don’t hesitate to invest time in doing a factory reset. This will ensure that all app and system settings are restored to defaults. Simply follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Sprint Galaxy Note 4 loses signal when SIM card is inserted

I have a new Note 4 that I purchased in March from Best Buy. It is on the Sprint network. As soon as I got it home I noticed NO SIGNAL until I make or receive a call, (if I receive a call) most of my calls go to voicemail without the phone ringing. If I make or receive a call the signal bars go all the way up to 5 bars but when I hang up, they all disappear again. I had Geek squad send me a replacement phone and the same thing happens. My Note 3 NEVER had a signal issue at all!

I figure out that if I take out the SIM CARD that lets the phone get LTE service, it works perfectly, but no 4G of course. Sprint is sending me out a new SIM card and Geeks Squad is sending me yet another new phone.

I am not confident that the SIM is the issue because my buddies Note 4 does the same thing with his SIM inserted. Any ideas? — Armand

Solution: Hi Armand. Sprint uses CDMA mobile technology which means that it does not need SIM cards to authenticate phones. Only GSM networks need a SIM card in phones. This has been the setup until 4G LTE arrives on the scene. LTE standard uses SIM cards. In order for carriers which uses CDMA technology to avail of this new standard, they must add SIM card functionality to their phones. These types of phones may also be able to work with GSM networks abroad due to the added SIM card functionality. This is the reason why 2G and 3G services on your phone still work fine without the SIM card.

The problem with the missing signals when the SIM card is inserted may be due to how your phone’s operating system is designed to handle this hybrid platform. We have no specific information if this normal for a Sprint Galaxy Note 4 so you have to work with your carrier to sort it out. Only Sprint can fix the issue as this is not caused by Samsung or any app. Try to get a replacement phone from Sprint to see if the issue also happens to it. If the replacement phone will show the same exact issue, that should tell you that it’s perfectly normal for this type of phone.

Problem #3: Galaxy Note 4 S-Pen lag issue after updating to Lollipop

Dear Droid Guy.

1)Ever since I updated my Note 4 to Lollipop 5.0.1, it started lagging. Although I fixed most of the problem (thanks to you :)) what didn’t get fixed was the S-Pen features. Everytime I choose an air gesture, it takes forever to get activated, like the action memo.

Please help me fix this problem as it takes all the fun out of using a Note 4 in the first place.

2)Another problem I faced one time was writing with the S-Pen on the keyboard. It wrote on the keyboard but the text wouldn’t get applied (on the search bar, note comment …etc.). I restarted the Note 4 and the problem was fixed, but I’m afraid the problem would increase. Do i have to be worried or is it just a simple crash. If not what shall i do?

Thank you so much for your great effort. — Basel

Solution: Hi Basel. We’ve encountered very little S-Pen related issues on the Note 4 in the past so we cannot say for certain if this problem is isolated to your device only or not. We are aware though of some third party launchers like Nova launcher and GO Launcher EX causing minor S-Pen glitches. If you installed a third party launcher, try removing them to see a difference.

In general though, S-Pen issues can also be due to a bad system cache or a glitch in the operating system. Don’t forget to delete the cache partition and do a factory reset if disabling a third party launcher won’t help.

Problem #4: Galaxy Note 4 screen not working after it got dropped

Hi. I’m Raj from Malaysia. I’m having an issue in my Samsung Note 4. First my phone fall down and my LCD broke fully. So I replaced  the LCD in Amsterdam as i was abroad. Eventhough i purchased my device in Malaysia, I was able to get the spare parts in Amsterdam. All this while was okey and out of sudden my phone fall down again on 10/02/2016. After that my LCD doesnt effect anything but i unable to switch on my phone. Its seems hard switch on even its on just for while then my phone black off. Then again i removed battery wait for a while i did switch on. It was fine but i can’t unlock my phone as the screen stuck. After that again it will black off. This thing repeated again and again. It was checked in Malaysia mobile shops. Some people said  motherboard and other people saying LCD but there no any scracthes or my LCD break.

Can i know what is the issue? I urgently need help from you? — Raj

Solution: Hi Raj. Dropping an electronic device can result to all sorts of problems. A complete hardware diagnostics must be done to identify where the point of failure lies. Eventhough the LCD looks okay outside, there may be some internal components that has broken loose or damaged. The motherboard or some components attached to it may also be damaged. A complete diagnostics can only be done by checking the phone physically, a job we cannot obviously do. If you can’t do the diagnostics yourself, make sure that you let a competent technician do it for you.

Problem #5: Galaxy Note 5 unable to send text message

Hello. How are you doing today?

So I’m having an issue with my Galaxy Note 4. All was great but then the charge port stopped working. I replaced the charge port and everything was good. I did notice the next day when I was trying to send a text message it wouldn’t send. Error keeps popping up. I tried to switch default app and still nothing. I did find some info on doing a ping test but I don’t know if it’s working. Even when hooked to Wi-Fi i can’t send a message. I can use my phone to do everything else.

Tried to switch between network and wi-fi but still nothing. Could it still connect with the carrier and not be able to send a message?  Message center or SIM? Please help. Thank you for your time. — Joseph

Solution: Hi Joseph. It’s the first time that we encounter an issue about a hardware component replacement resulting to an SMS issue. There appears to be no logical connection between the two though. We recommend that you treat the situation as an SMS issue so the first thing that you need to do is call your carrier. Be sure to have them check that your phone is properly provisioned to use their services, especially SMS. If they can confirm that everything’s okay, start the SMS troubleshooting on your phone.

The next best thing to do is to ensure that the phone has the correct Message center number. Your phone may be communicating with your carrier’s tower but is not properly configured so that it talks directly to the SMS Message Center. To check, please do the following:

  • Open Messages app.
  • Tap the menu icon.
  • Tap Settings.
  • Tap Text messages.
  • Tap Message center.
  • Enter your carrier’s Message Center number (if you don’t have it handy, make sure to ask your carrier for the correct one).
  • Press OK.
  • Once you’ve encoded the number, try to send a text message again.

If entering the correct Message center number won’t work, make sure to ask further troubleshooting instructions from your carrier’s technical support team.

Problem #6: Galaxy Note 4 speaker not working

Hi. Over the last 24 hours, my phone ringtone sounded odd – quieter and with a vibration type quality to it. Today all phone sounds have gone. The phone vibrates when I get a message / call but no sound at all. There’s no sound when playing media either. If I make a call, I can hear fine. Also if I connect headphones, I can hear all sounds and media fine. I’ve adjusted all sound settings, restarted the phone and cleaned it as much as I can. No improvement. As the sound is working fine with headphones in and when making calls, it must be a speaker issue. I just don’t know how to fix it. — Ulya

Solution: Hi Ulya. If the phone’s speaker works fine when you are in a call, that’s definitely not a hardware problem. It is most likely a software glitch or a bad third party app. Try to boot the phone in safe mode to see the difference.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If the issue fails to occur while in safe mode, that means that one of your installed apps is to blame. You can either uninstall apps until the issue eliminated or you can simply do a factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 keyboard issue after updating to Lollipop, other issues

NOte 4 keyboard

Although Android Marshmallow has already started to become available to newer devices, a huge number of Samsung Galaxy devices, including the #GalaxyNote4, is still running Lollipop at this time. This post addresses some of the post-Lollipop problems encountered by some Note 4 users as well as other problems not totally related to Android update. Below are the specific issues addressed here today:

  1. Galaxy Note 4 keyboard issue after updating to Lollipop
  2. Galaxy Note 4 sends text message immediately without allowing photo attachment
  3. Galaxy Note 4 won’t boot normally
  4. AT&T Galaxy Note 4 won’t install Lollipop when in Three mobile network
  5. Galaxy Note 4 TouchWiz Home issue after rooting
  6. Galaxy Note 4 from India won’t install update in Australia

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 keyboard issue after updating to Lollipop

On 19 Feb 2016 after the latest update to Lollipop 5.1.1 on my Samsung Galaxy Note 4 (Model_SM-N910T_Baseband Version-N910TUVU2DOK2_32GB_T-Mobile) the key-tap “CLICK” sound on the Samsung keyboard stopped, but the vibration works. The key-tap “CLICK” sound/vibration works when selecting the “PREDICTIVE WORDS” only. All the other sounds/vibrations works fine.

This problem started after the latest “UPDATE” to Lollipop 5.1.1.

I have “ENABLED” the key-tap sound in the settings are as follow >>>

SETTINGS > Language and input > Samsung keyboard > key-tap feedback > Sound and Vibration > both “ENABLED”.

SETTINGS > Sounds and Notifications > Other Sounds > Samsung Keyboard > Sound when tapped and Vibrate when tapped > both “ENABLED”.

Please Help Me ??? — Rahiem

Solution: Hi Rahiem. If the issue happens after updating the firmware, wiping the cache partition may help. The system cache stores downloaded items from Play Store and other app-related files in order for the system to load app faster. Every time you tap an app icon on the screen, one of the background processes that happens is the system attempting to access the cache partition to load an app quickly. This process is repeated every day and every time you open an app. After some time, the cache gets full and disorganized so it’s highly recommended to regularly clear the cache partition.

Following an update, there’s a chance that the cache partition will become disorganized, cluttered, or contain outdated and irrelevant files. While updates like Lollipop are supposed to automatically create a new cache, this does not always happen in reality. One of the main reasons why so many users are complaining about slow performance, lag, or freezing issues after updating to Lollipop is a corrupted cache partition. We think that this is also the reason for your case. If you haven’t tried clearing the cache before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Now, if wiping the cache won’t help the next best thing to do is to wipe the phone and restore default settings. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 sends text message immediately without allowing photo attachment

Hi! I didn’t see this topic on your blog and I am hoping you can help me with my new Galaxy Note 4 from T-Mobile. When I type a message in the stock text messaging software and then I click attach to attach a picture to be added to the message, the picture will send by itself and not allow me to attach and send the message at the same time with the picture. This may not be a big deal for many people but I am annoyed as hell about this as a person who sends pictures often. So now I have to send the message I type and then send the picture or vice versa send the picture and then send a totally separate text message with the words….it’s STUPID!

I purchased the Note 4 over the Note 5 because the Note 5 had this same issue and I figured this was a feature that started with the Note 5. While I was in T-Mobile we tested the Note 4 with their in-store display and the message and picture attached and were sent together without incident, but I finally get it home and switch over everything only to find out that this phone is now doing the same thing. We even tested the phone before I left the store….ugh can you please help me??? — Diana

Solution: Hi Diana. We noticed this problem with other T-Mobile subscribers several months back and it’s interesting to know that it still exists even up to now. Apparently, the issue is not device related but rather a poor coding glitch for T-Mobile’s Android Lollipop version. At this time, there are only two potential solutions that we know of:

  • turning off voLTE, and
  • doing a factory reset

To disable voLTE, just follow these steps:

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Tap Use VoLTE when available or Do not use VoLTE.

Make sure to perform a factory reset (steps provided above) if turning off VoLTE won’t change anything.

Problem #3: Galaxy Note 4 won’t boot normally

Hello. My phone randomly went into ‘memory recover’ with the word Samsung as if it was closing. So when that happened I tried to shut the phone instantly and now my phone would just not open again. It was 15% battery when that happened. I do not think I updated my software – i think it needed updating. I do not know what to do now. I tried holding all the buttons to open it, I tried removing the battery and adding it again, I tried charging the phone (even the sign where it shows the battery should be charging when its off isn’t showing)

Here is some information about my phone: I am not sure what version of software I have since my phone is shut and won’t open. I use Bell as my carrier. I was watching a YouTube video when all this happened. The phone was on flight mode. I have been using the phone a lot. My phone is known to randomly close down an app that was open.

What should I do? Thank you. — Sondous

Solution: Hi Sandous. If your phone won’t boot normally, try booting it in maintenance mode. In this environment (if it loads), you will have an option to either boot in safe mode or recovery mode. Loading maintenance mode also means that the problem may not be hardware-related at all. To boot in maintenance mode, simply press and hold Power and Volume Down buttons for at least 10 seconds.

If the phone still fails to boot this way, consider using another battery or have the phone checked for hardware errors.

Problem #4: AT&T Galaxy Note 4 won’t install Lollipop when in Three mobile network

Hello there. Thank you for taking the time to help me, I truly appreciate it!

I got this Samsung Galaxy Note 4 unlocked brand new, and it came with KitKat 4.4, but the Android Lollipop has since been released but whenever I try to do a software update the following message comes up: “This software update has been interrupted. Try again in 24 hours”.

This phone is unlocked as I am in the UK and using a Three SIM, but it was previously on AT&T but unlocked, so whenever I do a software update it says “AT&T software update”. It doesn’t just have a normal software update.

I don’t know whether this is normal or not, also, I’ve tried updating the software over KIES several times but it says that “i have the latest update” but I know that I do not. I don’t really want to try it over ODIN as I’m scared to brick my phone. If you could please offer me some guidance on how to safely and securely update my phone software.

Thank you! — Joannes

Solution: Hi Joannes. Your phone’s firmware is from AT&T and will only allow an Android update when you are connected to AT&T network. This is the reason why you cannot download and install an over-the-air update outside AT&T network.

If you badly need to update to Android Lollipop, you have no other means but to go via Odin to do it.

Problem #5: Galaxy Note 4 TouchWiz Home issue after rooting

My Samsung Note 4 is displaying “Unfortunately, Touch Wiz Home has stopped” in a loop and the screen turns on and off. The screen is black except for the notification drawer which works.

It started after I rooted the phone with Framaroot and installed System App Safe Remover and removed the non-essential apps. Afterwards, I discovered I was not able to see a SMS message sent to me, so I tried to recover all the apps from the recycle bin from the same app. During this process of restoring the apps to the phone, the phone started to display “Unfortunately, TouchWiz Home has stopped” and the screen had turned dark and kept looping the same words about TouchWiz.

I would like to keep my phone data if possible and so I would prefer not to perform a full restore. If not, can you show me how to restore the phone.

Please advise. Thank you so much. — Cody

Solution: Hi Cody. Please connect your phone to a computer and create a backup of your personal data (photos, videos, contacts, etc) first. Then try to see if wiping the cache partition will help. If that won’t change anything, consider doing a factory reset, or simply restore the stock firmware via Odin.

Problem #6: Galaxy Note 4 from India won’t install update in Australia

I live in Australia and during my recent trip to India, I bought an Android phone. The phone is running Android 5.1 and since I have gotten back to Australia, the phone notifies me that I have an update that I need to install. It downloads the 770MB update and then when I try to install it, it shuts down and restarts the phone and then starts installing the update, I can see the Android mascot. After it gets to about 20% or so, I just get a message saying “Error”. That is all. The Android mascot is lying down or so and from its open belly there is an exclamation icon. At this stage there is no sim card on the phone.

Additionally, some apps like Facebook, Angry Birds or Stick Cricket 2 fail to install. Facebook messenger can be installed. I am a developer and I  would like to get the latest update for my new Android phone, so would appreciate some help with this. Cheers. — Bhuman

Solution: Hi Bhuman. Your issue may be similar to Joannes above. Basically, the firmware running on the phone may be that of a carrier from India so downloading and/or installing an update over-the-air in Australia will most likely fail. That doesn’t explain much though why you are also unable to install other apps like the ones you mention above.

We know from experience that some knock offs may refuse installation of official apps, or won’t even open Google Play Store. We can’t see no reason for a genuine Galaxy Note 4 not to allow installation of the apps mentioned here. Try to call Samsung and check if the IMEI on your phone shows you have a genuine device or not.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Verizon Sony Xperia Z3v and Xperia Z2 Tablet getting Android 5.1.1 Lollipop

Xperia Z3v

#Verizon launched its own version of the #XperiaZ3, calling it the #XperiaZ3v back in 2014. Well this smartphone is now the recipient of Android 5.1.1 Lollipop. The carrier is also updating the #XperiaZ2Tablet at the same time, ensuring that both devices are running the second best version of Android.

Given the turnaround time shown by the carrier, we wouldn’t be surprised if this is the end of the road as far as updates are concerned, although the hardware on both the devices are compatible with Android 6.0 Marshmallow.

As for this particular update, we should remind you that it might take some time to reflect on all devices, so don’t lose patience if you’re not seeing it on your Xperia Z3v or Verizon Xperia Z2 Tablet right away. Coming from Android 4.4, the update should bring a wide array of changes to the board, so users can expect to see a fresh UI post the update.

Source: Verizon – Xperia Z3v, Xperia Z2 Tablet

Via: Droid Life

Galaxy S5 slow performance issue after Lollipop update, other issues

S5

Welcome to the last #GalaxyS5  post for this week. Below are the 6 problems and solutions that you find helpful in your quest for answers to own issues. If you are new to our site, don’t forget to visit our troubleshooting index for this device at this page.

  1. Galaxy S5 slow SD card speed
  2. AT&T Galaxy S5 cannot make a call and send a text on Simple Mobile network
  3. Galaxy S5 slow performance issue after Lollipop update
  4. Galaxy S5 very slow when connected to home Wi-Fi
  5. Verizon Galaxy S5 SMS issues on T-Mobile network
  6. Galaxy S5 poor signal reception issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 slow SD card speed

I just upgraded from a 32GB Samsung Evo card to a 64GB Samsung Pro card, in hopes I would get faster read/write speeds, i.e., faster Gallery picture loading, smoother video recording, faster SD card app loading. However, this Pro card, bought from a reliable website (BHD, or that famous photo, video website), seems much slower than the Evo card. Recording HD video is still choppy, gallery images are not loading faster, and I even use SD booster to increase the cache on the SD card to help out…

I formatted the card before using it and I’ve read other S5 users experienced much faster speeds with their Pro card…Am I doing something wrong? I’ve done several soft resets and am thinking of just wiping the phone and starting over, as I’m very frustrated, as the phone also randomly freezes as well.

I’ve uninstalled all relatively recent apps and have a lot of free memory now… So, I think the only thing left is a factory reset, or is there something else I can try? Thank you. — Justin

Solution: Hi Justin. An SD card capture speed depends on other factors. While the rated speed and class of an SD card can make a difference, a fast card cannot always guarantee faster recording or capture speed. Your phone communicates to the SD card via host controllers and they can vary in speed and compatibility. We are certain though that the Galaxy S5’s SD controller is one of the most updated and fastest in today’s electronic market.

Other factors at play includes firmware and apps you have installed. One way of comparing read and write speeds of your new SD card is to ensure that the phone runs a clean software and that can only be done by doing a factory reset first. Getting a general idea how fast your phone reads and writes to a new SD card when it’s clean is a good way to establish base speed. If you notice significant delay after installing your apps, that’s an indication that one of your apps may be messing up the SD controller or operating system.

Problem #2: AT&T Galaxy S5 cannot make a call and send a text on Simple Mobile network

I can’t make outgoing calls on the phone or place an outgoing text. The phone will not ring when placing a call. It just says dialing and never connects to the network. I called the carrier which is Simple Mobile. They are trying to tell me it’s the phone, and it’s not unlocked from AT&T but I unlocked it myself over a year ago and have used the phone with Simple since then.

I have Wi-Fi and can get calls and receive text just not outgoing. I have done a soft reset and removed SIM and replaced. I’m afraid if I do a factory reset it will turn it back into AT&T phone. Do you know if that’s the case, and any ideas what maybe wrong? — Angela

Solution: Hi Angela. Did you check with Simple Mobile if there are any account settings or provisioning issues that might be preventing the phone to place a call or send a text message? Only Simple Mobile can check these things so make sure that you have them taken care of before trying to troubleshoot your phone. You also have to make sure that your account has enough credits to make a call or send a text message.

Now, troubleshooting your S5 involves a few things including checking some network settings. Start by going under Settings>Applications>Settings>Call>More Settings>Caller ID and making sure that “Network default” is selected.

If this won’t help, try to manually change the network. Here’s how:

  • Go to Settings.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Network operators.
  • Tap the required network after the phone searches for available networks.

We believe that the phone’s inability to place a call or send SMS are related so if you can fix the call part, the SMS issue should also be resolved. Just in case you want to troubleshoot the SMS issue though, start by checking if the phone has the correct Message Center number. Here’s how:

  • Open Messages app.
  • Press the menu icon.
  • Tap Settings.
  • Tap Text messages.
  • Save the message center number (make sure to ask the correct number from your carrier).
  • Press Message center.

Problem #3: Galaxy S5 slow performance issue after Lollipop update

I have been having problems with my S5 since I got it. First it would shut off then keep rebooting the Samsung logo. So I looked online and it said to hold certain buttons to do a full factory reset. I also cleaned the cache and then did another full factory reset. Finally was able to get the phone to load. I updated to Lollipop and the phone keeps freezing up no matter what I’m doing like when in the web apps, text messages, phone dialer, everything. It keeps over heating even if I’m only using the phone for a few minutes. Screen goes black and takes a few min before my phone can go back on. Constantly having to hit the old menu button to close out apps before my screen will work again. — Chairty

Solution: Hi Chairty. Slow performance issue like the one you have can be caused by bad operating system, corrupt system cache, poorly-coded app, or malicious software. The first thing you want to try to narrow down the causes is by booting in safe mode. If you haven’t tried it before, these are the steps to do it:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

The purpose of booting in safe mode is to give you time to observe how the phone behaves when no third party applications are running. If the issue fails to occur in this mode, that’s a confirmation that one of your apps is the culprit. You have to uninstall apps until the issue is gone.

If the phone appears to lag, freeze, or sluggish after an Android update, you can also wipe the cache partition.

Problem #4: Galaxy S5 very slow when connected to home Wi-Fi

Hi there. Here is my problem: I have a fairly new Samsung S5 and I am having massive trouble with my Wi-Fi connection at home. Shows full connectivity, router is only a few feet away. 3G and 4G is working fine, only Wi-Fi is unbelievably slow. At first I thought my router

might have a problem. But the thing is: with my iPhone, my iPad and my laptop the Wi-Fi is fine. And with my Samsung I don’t have problems in other Wi-fis either. So there must be some kind of incompatibility between my Samsung phone and the router. Can you help? Would be great, cheers. — Veit

Solution: Hi Veit. Like Chairty above, your first attempt to resolution should be to see if there’s a third party app that may be causing the issue. Should nothing changes even when in safe mode, the next thing to do is to check your router settings and ensure that there is no enforced limitation on speed your S5 can get. Some home routers feature filters that include an option to throttle the speed of devices connected to it. If you are not the administrator of your device, make sure to ask the person in-charge to check this for you. If only you don’t know what to do regarding this, try to contact your internet service provider (if the router came from them) or the router manufacturer.

Problem #5: Verizon Galaxy S5 SMS issues on T-Mobile network

I started out with Samsung Galaxy S5 (Verizon) but switched carrier to T-Mobile. Thought everything went right until I found out that I could receive texts but was unable to send. (failure notice comes up).

What I first did was to do a factory reset. Then I installed a T-Mobile SIM with T-Mobile’s help – recovered my old info from Google backup.

After trouble with texting I tried everything over again. Still unable to receive texts. Brought phone into T-Mobile – phone was set properly.  I then had them put in a different new SIM card and phone worked properly for an hour or two then old problem re-surfaced. Both of the SIM cards that had the problem are ones from the same batch that I have had for at least the last year. They have a date on them that says use before 2017.  I asked T-Mobile if I purchased a different one from them and do they think it would work and they replied no. Not sure what to do. Do I have a bad phone or am I overlooking something? Thanks. — Ted

Solution: Hi Ted. If the phone worked fine for some time before reverting to the old problem, something must be causing it to lose the network settings to work properly with T-Mobile network. Please try to do a factory reset and observe the phone for at least 24 hours without installing any app. This will help you determine if an app is responsible. Simply follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #6: Galaxy S5 poor signal reception issue

Please I’m havıng problem wıth my Samsung. The network mode ıs on WCDMA/GSM, and ıt ıs been workıng perfectly. But four days ago I went to gıve a technıcıan to help me change the chargıng port of the phone sınce the port shakes whenever I’m chargıng ıt. He was unable to fıx ıt but I notıce I had my 3G network when I was goıng home but ımmedıately ı get to my compound and ınsıde the house, the 3G network disappear. I trıed every other network wıth my phone ıt ıs the same thıng ındoor but once’s I’m outsıde I’m able to receive the sıgnal. What can be the cause? Because a technıcıan told me the last person that checked my phone have tempered wıth somethıng on the mobıle network of the phone or the panel. I have checked d mobıle network cord and ıt ıs properly fıxed. I have trıed puttıng dıfferent chargıng port that ıs meant to work wıth ıt but ıt ıs not workıng wıth ıt. The problem ıs not from the servıce provıder but from the phone. What can I do. Really waıtıng for your reply. Thanks. — Olabode

Solution: Hi Olabode. Make sure you tackle a possible software issue first by doing a factory reset (steps provided above). This will ensure that the phone has a clean firmware to begin with.

We think the problem must be hardware-related though. The technician may have damaged a component or components or even the antenna. If the problem persists even after a factory reset, make sure to have the phone checked by a different technician.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 freezes and becomes unresponsive during calls

S4 calls

Calls-related issues are sparse, especially in #Samsung devices but we noticed a few of them in the past few weeks so we have decided to publish them here today. Below are the specific #GalaxyS4 call problems addressed in this post:

  1. Galaxy S4 phone icon counter not working properly after Lollipop update
  2. Galaxy S4 stops working while in a call
  3. Galaxy S4 contacts are switched to another account
  4. Galaxy S4 freezes and becomes unresponsive during calls
  5. Galaxy S4 freezing and taking a long time to send SMS
  6. Galaxy S4 no longer turns on after updating to Lollipop

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 phone icon counter not working properly after Lollipop update

  1. Since the OS update it to Lollipop 5.0.1 the counter on the phone icon doesn’t show messages when the phone is off. However in my apps I have an addon that was pretty installed voice to text messaging that shows the correct count. If my phone is on and someone calls and I don’t answer it then the counter does appear on the home screen phone icon. Is this part of the problem of the update? It’s more of a nuisance then an actual problem.
  2. What’s in the first hour of using my new Samsung S4, first Samsung device, I accidentally deleted the startup music file. I have Boost as my carrier. When contacting Samsung they suggested that I upload everything to the cloud, do a factory reset, and download everything that I had put on the phone afterwards. This seems like too much of a problem when all I needed was just a music file. I’m probably better off without hearing the little jingle when the phone turns on but I kind of miss it. Those are anyway just to get the file back if I wanted it or on my just fortunate enough to get rid of that little music in the beginning when the phone starts?

Thank you very much. — John

Solution: Hi John. To fix the first issue, make sure that you delete the cache partition, also known as the system cache. An operating system update is supposed to delete the cache partition to make way for a new cache but it doesn’t happen sometimes. This situation can, at times, lead to app issues. Wiping the cache to force the phone to create one is recommended. This is harmless and can be done regularly,  especially after an update.

To do that, just follow these steps:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

For the second issue, the only solution available for you is to do a factory reset. The music file you’re missing is part of the package of the stock ROM and there’s no repository to get that specific file from. Restoring the defaults and initial software state of the phone is the only way to go.

Problem #2: Galaxy S4 stops working while in a call

A few weeks ago I  received a call. I tried to answer it and it acted like I wasn’t even touching it. Needless to say I missed the call.  It didn’t happen every call but the majority of them it did screw up.  After that was going on about a week (I’m horrible with timing by the way, I might be way off) my screen started glitching and freezing.  Even if I hit the pet button once or twice I hit the screen to pull up to turn off or restart, then it froze there and I couldn’t get it to do anything. every other time though hitting the power button didn’t do anything. the screen would black and stay black. The only way to make it work at all was top pull the battery. I left the battery out as long as an hour before hoping it help,  I started it in hard reset mode and went down to clean cache then restarted it. Nothing helped. I got too tired of it because it got more and more frequent so I factory reset it after I put everything in my cloud.  It worked for about a day and New it’s back to acting stupid.  It’s not as bad yet but it’s on its way.  PLEASE HELP I can’t afford a new phone. I’m at a loss as for what to do — Charley

Solution: Hi Charley. It looks like the problem is caused by a bad app. Boot the phone in safe mode for at least 24 hours to see the difference. While in safe mode, no third party apps can run so it’s a good way to check if our hunch is correct. To boot your S4 in safe mode, just follow these steps:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the issue fails to occur while in this mode, start uninstalling apps until you have eliminated the source of the problem.

Problem #3: Galaxy S4 contacts are switched to another account

I noticed at Christmas time that my Galaxy S4 switched some contacts in my phone because when I went to text my brother, he was completely gone from my phone. His cell number somehow got linked to the contact info of one of my teachers at the school where I work.  There were a couple other contacts that were mixed up too, but somehow it fixed itself.

Now yesterday, one of our administrators at school suddenly had her name switched to a teacher’s name in my phone.  As I started digging deeper, it appears that it is email addresses (and sometimes profile pics) that are getting linked to the wrong person. This happens even though I have my phone set to only show contacts in my phone, and not my google contacts.  Since I work at a school, I also have a school provided Android phone and these issues do not happen on that phone, so I am thinking it is Samsung specific???  Any ideas?? — Karen

Solution: Hi Karen. The issue may stem from corrupted Contacts cache and data. You can try to delete them to see what happens next. Before you do this procedure though, make sure that you save all your contacts somewhere safe as a backup. To delete the Contacts app’s cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Contacts app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #4: Galaxy S4 freezes and becomes unresponsive during calls

When calling, the screen won’t turn on again when moving away from ear, the screen gets unresponsive even when pressing the ON button or HOME, the call is still on (the voice from caller can be still heard) but the phone won’t respond at all, just a blank unresponsive screen, specially in 800 numbers when most of the times the agent won’t hang up and the call is still on despite the conversation ended.

Same issue with the call from WhatsApp the screen is unresponsive, when that happens at least I can call the HOME button, press and hold and brings all the apps that are open and I can close it from there and the call ends, but when ending normal calls, the screen is just black nothing works. — Rick

Solution: Hi Rick. Your phone’s operating system may be corrupted or there might be third party application that messed it up. You can try to resolve this by performing a factory reset. Here’s how:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe data / factory reset.
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight delete all user data.
  • Press the Power key to select it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

Now, factory resetting the phone will become useless unless you also eliminate the possible problematic third party app. Make sure that you observe the phone for at least 48 hours without installing anything. This will give you ample time to see how your device behaves when taking calls. If everything looks normal, start installing your apps. If the issue returns sometime after you installed your apps back, boot your S4 in safe mode (steps provided above).

Problem #5: Galaxy S4 freezing and taking a long time to send SMS

Recently phone is not sending texts or taking 4 or 5 minutes to do so.  Also, seems like text stops then catches up later as I type. I have taken out battery, sim card, sd card, then rebooted. I have done cache partition. I’m told if it continues that my only option is to factory reset? Is that true or  should I maybe get new sim  card. Phone is 2.5 yrs old and never a problem, virus, always protected. Lately I have had an issue where phone freezes.  I have moved everything I can to sd card I now have over 2 gigs on device free. Please let me know my options. Thanks. ps. I Play Words with friends, never an issue until recently but it will freeze as well. It is not recently installed. — Gary

Solution: Hi Gary. If you haven’t factory reset the phone for over 2 years now, we say it’s a good way to check if it helps to resolve your issues. Slow performance issues can develop over time so making sure that the phone’s operating system is in top shape won’t hurt.

Problem #6: Galaxy S4 no longer turns on after updating to Lollipop

The phone doesn’t even turn on, nor shows any signs of charging like it used to….Last Saturday, it drained off out of battery and turned off and never turned on again so far.. may it be an issue with the internal system card? Is there any hope..? Is it possible if there was like a short circuit between the battery and the phone?

I had to buy another battery because it was vicious already… since I installed Lollipop…battery’s life totally changed to worst and drains a lot quicker…and only upgraded to Lollipop because the device asked for it…So in reality it’s Samsung’s fault because a user can never guess if the updates are already totally tested and functional, so they should assume responsibility for that! Thanks. — INES

Solution: Hi INES. If this phone is already using a newly-bought battery, there might be a hardware issue that causes the S4 not to boot up normally at this time. System updates rarely result to hardware failure so the phone’s boot up issue may have only be a coincidence. Have the phone checked for possible hardware issues. If you have a nearby Samsung store in your area, make sure that you let them check your S4 first.

In case you are not aware, there are two other ways to boot your S4 via recovery and/or download mode. Try to check if you can restart the phone in recovery mode first so you can do a factory reset. If you will only be able to boot your phone in download mode, that means that there’s a firmware-related event that’s causing the phone to fail in its normal boot up process. You may end up flashing a stock or custom ROM.

 

 


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Omate Rise watch runs Android 5.1 Lollipop and comes with cellular support

Omate Rise

Omate Rise

#AndroidWear smartwatches are available in abundance today. But Omate has taken a slightly different direction with its Rise smartwatch. Running Android 5.1 Lollipop, this is perhaps one of the first smartwatches since Android Wear’s release to feature a full version of Android in the compact form factor.

As for the feature set, Omate has covered all its bases and the smartwatch comes with 1 ATM water resistance, which makes it the first smartwatch to have the feature on board. Other features include 4GB of internal storage and 512MB of RAM, something that’s also found on most Android Wear smartwatches. It’s running a dual core 1.2 GHz processor underneath, so you should expect decent performance from the wearable.

The highlight feature however is that the wearable can function without a smartphone, thanks to the onboard SIM card support (3G only). It also has WiFi, Bluetooth and GPS on board, so Omate has made sure that all the connectivity options are present with the wearable.

As for the pricing, the Omate Rise will cost $349 at launch. But if you back the project early, you can have it for as little as $199. These models will also come with a free Bluetooth heart-rate monitor. It’s currently a crowd funded project, so your support is quite crucial for the wearable to hit the markets. So make sure you head over to Omate’s official page below to register interest in this new smartwatch.

Source: Omate

Via: Android Central

Samsung skipping Lollipop and Marshmallow updates for the Galaxy Tab Pro series

Galaxy Tab Pro

Just as we heard about the #Samsung #GalaxyTabPro 8.4 getting Android 6.0 via CyanogenMod 13, Samsung has now officially confirmed that the series will not be updated to Android Lollipop or Marshmallow. The tablets were launched in February 2014 and they run Android 4.4 KitKat out of the box.

Since then, the devices haven’t been updated to Lollipop, which is over a year old now. This rules out the possibility of the Marshmallow update as well, leaving the users high and dry. For now, the only ray of hope for global customers is that the bad news was offered by Samsung UK’s Twitter page, so the news might only be limited to the tablets in the UK.

In any case, we urge you to not get your hopes up as far as the update is concerned. Samsung is currently taking its time for update rollouts with a majority of its devices getting the Marshmallow update on or after January 2016.

Do you own a Galaxy Tab Pro series device? What do you make of this news?

Source: @SamsungUK – Twitter

Via: GSM Arena

Samsung Galaxy E7 now getting the Android 5.1.1 update

Samsung Galaxy E7

Samsung Galaxy E7

Samsung’s #GalaxyE7 smartphone is now the recipient of the #Android 5.1.1 update. The smartphone was released in a handful of international locations, mostly Asia, so the users are not scattered all over the world like some of Samsung’s other smartphones. It is said that the update is being concentrated in India for the time being, although handsets in other regions should also get the update sometime soon.

The Galaxy E7 retails for under $260 in most markets and comes with a budget ranged hardware. Its feature set includes a 5.5 inch 720p display, a 1.2 GHz Snapdragon 410 SoC, 2GB of RAM, 16GB of internal storage (expandable), a 13-megapixel camera on the back, Android 5.1 Lollipop and a 2,950 mAh battery.

The factory unlocked model of the Galaxy E7 is currently selling for $399 on Amazon, which seems a bit too steep considering the hardware on offer. If you’ve bought the smartphone recently, you can be assured in knowing that the update is on the horizon.

Via: Sam Mobile

HTC finally welcoming Desire 820 owners to Android 5.0 Lollipop

HTC Desire 820

The #HTC #Desire820 smartphone is now getting an update to Android 5.0 #Lollipop, which is slightly surprising given how long the customers have been made to wait. For those unaware, this is a midrange offering from the Taiwanese manufacturer that has been available since November last year.

The Desire 820 has been sold in the U.S. through a handful of carriers as well. The update will breathe a new life into the device as it’s currently running Android 4.4 KitKat, which is a two year old operating system.

In addition to bringing a new lockscreen and a notifications tray, the performance will be significantly boosted as well. This is something that comes expected from a new operating system. The Sense UI will also be polished with this new update, so you’re looking at changes across the board.

We must remind you that the update is currently seeding in a handful of countries across the world and we’re not clear if the U.S. is included in the list. But if you happen to have received the update already, make sure you let us know by dropping a comment below.

Source: @Masini1491 – Twitter

Via: Pocket Droid

Lollipop now running on 21% of all Android devices

Android Distribution

#Google issues #Android distribution figures every month, giving us a good idea of where OS versions stand in terms of overall marketshare. This month’s figures have just been posted by the Mountain View giant, showing marginal increase for Android Lollipop compared to last month.

In August, Android 5.0+ was shown to be running on 18.1% of all Android devices, while this month, the number has jumped to 21%. This is still nothing to brag about however, given that the number could take a significant hit over the coming months as Android 6.0 Marshmallow is commercially available.

Of the 21%, only 5.1% belongs to Android 5.1 Lollipop, so it’s not exactly great news for Lollipop in general. Over 15.9% of users are still running a build of Android 5.0, so it’s up to the manufacturers to change that. Fragmentation is something that Google has been trying to fight over the past two years, but has failed.

Given that most Android 5.0 devices should be capable of running Android 6.0, we don’t think these numbers actually bothers Google much. Do you have a Lollipop running smartphone/tablet? Sound off below.

Source: Android Developers

Via: Droid Life

Verizon prematurely claims that the Motorola Droid Turbo is running on Android 5.0 Lollipop

Droid Turbo

It’s well known that Verizon will start sending out the Lollipop update for the Motorola Droid Turbo smartphone very soon. However, the company hasn’t started sending out the update as of yet. But if you visit the official Droid Turbo listing on Verizon’s page, the device is shown to be running Android 5.0.2 Lollipop.

This tells us that the company has jumped the gun and made the change in anticipation of the update or this is simply an error. Either way, users are now confused and wondering if new units of the Droid Turbo will ship out with Android 5.0.2 out of the box.

It has been hinted before that Verizon will roll out the Android 5.1 update directly for the handset, so there are a lot of questions that are unanswered at the moment. If you receive any signs of the Android 5.0.2 update hitting your device, make sure you let us know in the comments section below.

Source: Verizon

Via: Droid Life

ASUS sending out Android 5.0 for its trio of 2014 ZenFone smartphones

ASUS ZenFone

ASUS ZenFone

ASUS unveiled the ZenFone 4, 5 and 6 last year with varying display sizes appealing to a wide section of the market. It is now being reported that the company has begun sending out the Android 5.0 update for the smartphones. We reported about the company’s intentions to send out the Android 5.0 update for the handsets a few weeks ago, and it’s good to see that the company has stuck to its promise.

It must be noted that one model of the ZenFone 5 in Taiwan is already featuring Android 5.0 Lollipop, but the rest of the world markets are yet to see the update. The update will also introduce the company’s Zen UI layering on top, which will bring forth some handy features on the handsets. This UI is running by default on the recently launched ZenFone 2.

Users will find features like head-up notifications, a revamped notifications and the all new Quick Settings bar with a handful of other features on board as well. Head over to the official ASUS forum page below for more details.

Source: ASUS

Via: VR Zone