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lagging and freezing

How to fix a Nokia 8 smartphone that keeps lagging and freezing [Troubleshooting Guide]

Emerging among the common issues transpiring in aged smartphones are lags and freezes. These usually occur among other usual wear-and-tear symptoms from months or years of using the device. Nonetheless, lags and freezes can also occur earlier especially when triggered by some factors like software bugs and malware, and also from installing bad software or firmware updates.

Highlighted in this post a few suggested workarounds and generic solutions to a similar issue on the Nokia 8 smartphone that keeps on lagging and freezing. Read on to find out how to deal with this problem and what must be done to get the phone back up and running smoothly again.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Nokia 8 that keeps freezing and lagging

Before you begin to troubleshoot your phone software, care to check its memory and make sure it still has at least 500MB of available storage. Doing so will rule insufficient memory out from the underlying cause. If the available memory is less than 500MB, then the problem can be attributed to a shrinking memory space. That said, you need to free up some space by deleting all unnecessary files and apps from your device. If the internal memory space is still big and yet your device keeps on freezing or lagging, then you can go ahead and start troubleshooting with the following methods.

First solution: Soft reset/force restart.

A device can experience random lags and freezes due to many different factors, mostly on the software. Oftentimes, the what occurs is just a minor issue and therefore fixable by end-users at home. The first recommended solution is a device restart or soft reset. A soft reset clears any software glitches that caused minor system errors. It also clears up space of your phone’s internal memory to make it perform smoother and faster afterwards. For starters, here’s how to soft reset a Nokia 8 smartphone:

  1. Press and hold the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK.
  3. After a few seconds, press and hold down the Power button again to turn the phone back on.

For a frozen Nokia 8 display, performing a force restart would be necessary. This is a simulated battery removal procedure that works the same as a soft reset but carried out through hardware key combinations. Here’s how to force restart your Nokia 8:

  1. Simultaneously press and hold the Power and Volume Up buttons until the phone turns off.
  2. After 30 seconds, press the Power button until the device powers on.

Both these restarts won’t affect any data and personal files you saved on the internal memory of your phone.

Second solution: Boot into safe mode and diagnose apps.

Third-party apps are barred from running while the device is in safe mode. This makes it easier for you to determine whether the problem is isolated to a third-party app or not. Here’s how to enable safe mode on the Nokia 8 smartphone:

  1. Press the Power button until the menu options appear on the screen.
  2. Tap and hold on the Power off option for a few seconds.
  3. If prompted, tap to confirm option to boot into safe mode.
  4. Wait until your phone finished restarting. By then, you should see the Safe Mode badge at the bottom left corner of the screen.

If the phone does not lag or freeze while running in safe mode, then it must be a third-party application that’s triggering the issue. To fix the problem, you will need to remove the culprit. But doing so can be a bit of a challenge especially if you’ve simultaneously downloaded new apps and services recently. In that case, you can uninstall individual apps starting from the most recent download you’ve got. Don’t forget to test your device after deleting each suspected apps to determine if the problem is fixed.

You may have to consider opting for service if the phone still lags and freeze while running in safe mode.

Third solution: Update phone software to the latest version.

Software updates may be able to address the problem if software bugs and/or malware are the main culprits. Aside from bringing in new features and enhanced functions, fix patches are also embedded in software updates for security enhancements. That said, check for any software update available for your Nokia 8 with these steps:

  1. Tap on Menu and go to Settings.
  2. Tap About Phone.
  3. Select Software version.
  4. Scan for new software update (OTA update). If an OTA update is available, you will see a notification.
  5. Before you proceed, make sure that your phone is connected to Wi-Fi Internet and that has enough power (at least 50%).
  6. Then follow the onscreen prompts to complete the update download and installation process.

If the aforementioned is not applicable, like when your device screen gets stuck, then you can use a computer to check, download and install new firmware updates. To get this done, you will need to access recovery mode on your Nokia 8 and from there choose the option to “Install zip from SD card” followed by “Choose zip from SD card.” And then resume the flashing process.

The Nokia 8 drivers must also be installed and the Android SDK toolkit setup must be available on your computer.

Fourth solution: Wipe cache partition.

Wiping the cache partition clears all temporary files that are stored as cache in the system folders or cache partition. Cache files can affect the device performance and trigger similar symptoms to occur when they crash or get corrupted. To rule this out, you can wipe the cache partition on your Nokia 8 with these steps:

  1. Power off your phone by pressing and holding the Power button until it powers down.
  2. Then, press and hold the Volume Down and Power buttons simultaneously for a few seconds.
  3. Release the Power button when the Android logo appears but keep pressing on the Volume Down button.
  4. Release the Volume Down button when the Boot Mode menu appear.
  5. Press the Volume Up/Down button to scroll to and highlight wipe dalvik cache and wipe cache partition options.
  6. Then press the Power button to confirm.
  7. Wait until your phone is finished wiping cache partition. You will know when it’s done if you see the Reboot system now option highlighted.
  8. By then you can press the Power button to reboot your phone.

Allow your device to finish restarting to clear and refresh both the internal memory and operating system.

Fifth solution: Factory reset/master reset.

A master reset or factory reset can be deemed among the last resorts if your Nokia 8 still lags and freezes after exhausting all prior methods. The problem could be due to some tough bugs and malware, which requires a full system wipe out. This however will also delete all your critical data and personal information saved on the internal memory. Should you wish to proceed, be sure to create backups. When the backup is set, carry out a factory reset on your Nokia 8 with these steps:

  1. Tap Settings.
  2. Tap Backup & Reset.
  3. Select Factory data reset.
  4. Tap Reset Device.
  5. Tap Erase Everything.

Wait until the reset is finished and your phone to restart. Then follow the onscreen instructions to set up your phone as new.

Alternatively, you can perform a master reset through Android recovery mode with these steps:

  1. Turn off your phone by pressing and hold the Power button until it powers down.
  2. Once it’s powered off, connect it to your computer using the supplied USB cable or data cable. Your phone will then show you a Powered by Android image and then the battery animation.
  3. Once you see that animation, press and hold the Volume Up button and Power button simultaneously.
  4. You will then see the Please release key to power off message. Just ignore the message and keep holding the buttons until the countdown is finished. By this time, your phone has already entered recovery mode.
  5. Press the Volume Down button to highlight wipe data/factory reset from the given options.
  6. Then press the Power button to confirm selection.
  7. Press the Volume button again to highlight Yes — delete all user data option and then press the Power button to confirm.

Wait until the reset is finished and then restart your device. After the restart, you can set up your device as new.

Other options

Service is likely needed if your Nokia 8 is still lagging and freezing after performing all prior means to deal with any software errors and glitches that might have triggered the symptoms. Your phone might have obtained some sort of physical or liquid damage and therefore needs physical repair. That said, you can take your device to a Nokia service center nearby and have it diagnosed by an authorized technician for hardware damage.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus smartphone that keeps freezing or lagging [Troubleshooting Guide]

It’s normal for smartphones to show symptoms or wear-and-tear after several months or years of constant usage. However, it would sound bizarre for a new powerful smartphone to show the same symptoms of performance degradation at an early stage but it happens. Among the widespread performance issues seen on new and high-end smartphones are on constant freezing and lagging problems. And these are the main issues tackled in this post. If you happen to encounter similar symptoms on your HTC U12/U12 Plus smartphone, then you may refer to the following walkthroughs. These are generic solutions to deal with software errors that might have caused your new HTC smartphone to constantly freeze and lag. Read further for more detailed solutions.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

First solution: Quit background apps then soft reset or force restart.

Background apps may hinder your device from performing faster if they get corrupted or crashed. Background apps are apps you’ve previously opened but not closed. They’re in standby mode and stay running in the background unless you quit them While keeping apps in this state can help in terms of multitasking, doing so will likewise put your device in trouble. As resolution, quit background apps on your HTC U12/U12 Plus with these steps:

  1. Press the Recent Apps button.
  2. Flip through the apps previews to locate the Messages app.
  3. Then swipe on an app’s preview left or right to end or close it.
  4. If you see multiple background apps, tap Clear All to close them all at once.

After clearing background apps, refresh the memory and operating system by restarting your phone. Here’s how:

  1. Press and hold the Power button for a few seconds or until the menu options appear.
  2. Then tap Restart.
  3. Alternatively, you can force your phone to restart if it’s frozen by pressing and holding the Power button for at least 10 seconds and then release the button when the HTC logo appears.

Both these restart methods won’t result to data loss, thus it won’t be necessary to create backups beforehand.

Second solution: Enable safe mode and diagnose apps.

In safe mode, only the built-in apps and services are allowed to run as third-party apps are temporarily disabled or bypassed. This will help you easily determine whether or not the issue is attributed to an errant downloaded app or not. Try doing so and see if the problem reoccurs in safe mode or not. Here’s how to enable safe mode on your HTC U12/U12 Plus smartphone:

  1. Press and hold the Power button for a few seconds until the menu options show up.
  2. Then tap and hold Power off option. Your phone will restart and you should see Safe Mode at the lower portion of the screen.

Alternatively, you can restart your phone in safe mode using the hardware keys.

  • To do so, press the Power button to turn on your phone. As soon as you see the HTC logo on the screen, press and hold the Volume Down button until you see Safe Mode at the lower portion of the screen.

If your phone does not freeze or lag while running in safe mode, then it implies that a third-party app triggers the symptoms. In that case, try to figure out which from your downloaded apps is the culprit. If necessary, try uninstalling individual apps starting from your most recent download and then test your device afterwards.

Consider opting for service if the problem persists while running in safe mode as it’s a possible indication of hardware problems, if not fatal system errors that require advanced solutions.

Third solution: Update apps and phone software to the latest version available.

Another way to improve a device performance is by keeping it updated. This applies to all apps and operating system. If you haven’t set your device to auto-install updates, then you might have missed installing an update for your apps. In this case, try to check for pending app updates to download and install on your phone. Here’s how:

  1. Tap to open the Google Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the left-corner.
  3. Then tap My apps & games.
  4. Navigate to the Updates tab at the bottom right section. Doing so will open a screen containing a list of installed apps with available updates.
  5. Tap the Update button next to an app.
  6. To update all installed apps simultaneously, tap the Update all button instead.

Aside from app updates, installing the latest software version for your phone is also recommended to keep the device as bug free as possible and ensure that it’s performing at its best. Software updates usually offer new features and bug fixes to clear any bug-inflicted issues including freezing and lagging symptoms. To check for OTA update on your HTC U12/U12 Plus, follow these steps:

  1. Slide the Notifications panel open.
  2. Then tap the system update notification.
  3. If necessary, tap Update over Wi-Fi only if you don’t want to download the update using data connection.
  4. Then tap Download to continue.
  5. Wait until the download is finished then select the option to Install now.
  6. Tap OK to confirm.

Reboot your phone when the update is finished then try to use it and see if the problem is gone.

Fourth solution: Wipe cache partition on your phone.

Cached files in the system partition when become corrupted can also trigger the same issues to occur on your device. As resolution, wiping cache partition on your HTC U12/U12 Plus is recommended. This will delete all saved temporary data or cached files from the system folders of your device. It helps improve overall performance and system functions of your phone. And here’s how it’s done:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

This method doesn’t affect data stored on the internal memory for as long as it’s done correctly. For safekeeping, it’s recommended to back up critical information beforehand.

Fifth solution: Factory data reset or master reset.

The problem might be too complicated to deal with the previous workarounds and therefore it persisted. In that case, you can continue to troubleshoot and try carrying out a master reset or factory data reset next. This will wipe everything from your phone including bugs and complex system errors that might have led to the recurring symptoms. Before you begin though, be sure to back up all your important files so you can recover them later when necessary. Once you’re all set, follow these steps to master reset your HTC U12/U12 Plus:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System then Reset.
  4. Select Factory data reset option.
  5. Make sure you don’t select the option to Erase SD card if you don’t want to delete media and other data from your SD card. Otherwise, mark the option to clear the SD card contents as well.
  6. Tap Reset Phone.
  7. Then tap Erase Everything to confirm.

Allow your device to complete the reset and then reboot by itself. By then you can continue with the initial setup process and set up your device as new. Your phone should already be cleared from any software-related problems by then.

Other options

As your last resort, you can take your phone to an authorized service center and have it diagnosed by a technician for hardware damage. Your device may be showing these symptoms due to some sort of physical or liquid damage to any of its components. If your HTC U12/U12 Plus is still under warranty, then you should avail warranty for either service or unit replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 Plus that lags when opening applications (easy steps)

When a premium smartphone like the Samsung Galaxy S9 Plus lags or freezes for a second or two every time you open an app, then there’s something wrong with it. Whether it’s serious or not, you really won’t know unless you try troubleshooting your phone. If the app you’re having issues with is pre-installed, it could be just a problem with that specific app or an issue with the firmware. However, if it’s third-party, then it would be a lot easier to fix it considering the fact you can uninstall the app if it’s really the one causing the problem.

In this post, I will help you troubleshoot your Galaxy S9 Plus that keeps on lagging when applications are opened. We will try to look into every possibility and rule them out until we can determine what the problem really is and why it’s happening. And since it’s not the first time we encountered this problem, I will also share with you the solutions we’ve been using in addressing similar issues in the past. Continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S9 Plus that lags when opening an app

This problem isn’t as serious as other problems encountered by some users but it’s very annoying especially that you’re already used to a lightning-fast device that only takes a second or two to open even the most CPU-intensive apps. You can fix this problem without asking for help from a technician and with all that being said, here’s what I suggest you do:

First solution: Identify problematic apps

It is imperative you know which among your apps lag when opened. This is to know if it’s just an isolated case that happen to only one app or to every application in your device. If it only happens to one app, then that makes it even easier to fix, however, if it happens to all your apps, then it could be a problem with the firmware.

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Second solution: Reset problematic app

If the problem happens only to one or some of your apps, then there’s always something you can do about it. Focus your troubleshooting to one app first and if the following procedure works, then you must go after other apps you’re having problems with. What you need to do is reset the app that lags by that, I mean clearing its cache and data:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If this works to one app, then it could also work to other apps. However, if the problem continues after this, then move on to the next procedure.

Third solution: Find out if third-party apps have something to do with it

There are third-party apps that may cause other apps to freeze and lag. Sometimes, they may even cause firmware-related issues. You need to find out if this problem is caused by a third-party app by running your phone in safe mode to temporarily disable all third parties in your phone.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If it so happens that the problem is fixed while the phone is in this mode, then find out which of the apps you installed causes the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

On the other hand, if your apps still lags when opened in safe mode, then it might be a firmware problem.

Fourth solution: Wipe cache partition

This must be the first thing you should do when you’re troubleshooting the firmware because it’s possible that some of the system caches got corrupted. By wiping the cache partition, you’re deleting all caches so that they will be replaced with new ones. It’s a very effective procedure and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the problem remained after doing this, then you have no other choice but to do the next procedure.

Fifth solution: Perform the Master Reset

Any performance, firmware and app issues can be fixed by a reset. However, you may lose some of your important files and data if you don’t make a backup before you do this procedure that’s why we’re always hesitant to suggest it. But at this point, you have no other choice so take time to make a backup of things you don’t want to lose and then follow these steps to reset your phone…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other problems with your phone that you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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