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Galaxy S6 lags with games like Pokemon Go and Clash or Clans, other issues

We seldom receive requests for assistance regarding a #GalaxyS6 with issues playing games so we’re pleased to publish about it here today. Other issues are included below as well.

s6

Here are the specific topics mentioned in this material:

  1. Galaxy S6 constant reboot issue
  2. Galaxy S6 won’t boot normally after a failed ROM flashing
  3. Galaxy S6 screen flickers when Power button is pressed
  4. Galaxy S6 won’t connect to the internet when in a specific Wi-Fi network
  5. Galaxy S6 lags with games like Pokemon Go and Clash or Clans

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 constant reboot issue

I have been having the S6 reboot issue that you wrote about in March. I’ve followed your instructions in your article (first checking apps, then clearing cache, then factory reset). I did the factory reset three days ago, although I wasn’t looking at your article at the time so I just did the factory reset by navigating through the settings menu instead of doing it in recovery mode like you suggested. Now, three days later, I have started having the issue again and it has progressed to the barely usable level more quickly than the first time. Is there a difference between the factory reset I did and the one you recommended? Should I try the recovery mode version?

It may be a coincidence, but after three days of problem-free use after the reset, today I used the samsung smart switch app to transfer my contacts from my old S4. A few hours later I noticed the first auto-restart. The first time I had the restart issue, I had also used the smart switch app for the contacts, but that time it took a week before the issue got really bad. May just be a coincidence on timing but interested to hear your thoughts. Thanks! — Drew

Solution: Hi Drew. Factory reset done via Settings is essentially the same with factory reset through Recovery mode. The only differences when you do the are a) the Google account on the device will be deleted, and b) any root procedure you’ve done before will be undone. If the factory reset via settings did not change anything, do another round of factory reset through recovery and observe the phone for at least 24 hours. To also check if a third party app is causing the trouble, make sure that you don’t install anything during the observation period. If the problem remains after doing this, consider getting a phone replacement.

Problem #2: Galaxy S6 won’t boot normally after a failed ROM flashing

Hello. I was trying to download a custom ROM and did not follow all the directions by not clearing the data/cache when booting it up using an instantflash program. My phone is stuck in the Samsung Galaxy S6 screen and will not shutdown or boot up. I can hold down, Power, and Home to reset the Samsung screen and get into Odin Mode where I am able to restart my phone back to the Samsung screen or download, which I had sitting on the download screen for over an hour and nothing happened. I can reset it again and hold Up, Power and Home and it goes to the Android Guy icon but it has an error sign in his chest and no other options to reset or clear cache.  After a minute in that it just resets and goes back to the Samsung Galaxy  s6 screen.  It does seem to be looping as it just stays on the screen.  Any help would be appreciated.  Link is the Rom I tried to install. — Kody

Solution: Hi Kody. There’s really nothing much that we can do to help fix your issue, especially that it’s a product of unofficial software modification. Kindly do the usual software troubleshooting we suggest like attempting to boot the device in safe mode, or doing a soft reset (by holding Power and Volume Down buttons for at least 10 seconds).

To boot in safe mode, follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the device remains stuck, that’s an indication that you’ve messed up the bootloader badly. Unfortunately, there’s no effective fix for this issue. You must find a way to have your phone replaced for resolution.

Problem #3: Galaxy S6 screen flickers when Power button is pressed

I’ve been having issues with the screen. Pressing the power button on the side to light up the screen reveals a white or very brightly lit display that flickers and fades. There’s nothing I’ve found that will ensure the screen lights up normally the way it used to. Occasionally it does, but it’s up to the phone or maybe sheer luck, but it doesn’t last. I’ve gone as far as to factory reset my phone and honestly it seemed to help for about 3 disappointing minutes. I’ve contacted my carrier and this is apparently a widespread issue they’re having with an ample amount of customers. They’re claiming to be “investigating” the issues, and have offered to replace my phone with a slightly cheaper version of the same phone that will run on different towers than my current, which means it most likely won’t work in the rural area I reside in. If you have any ideas on how to handle this handheld catastrophe, please let me know. I’m out of patience, and I currently I can’t afford to just go buy an entire new phone. I hope I’ve provided enough information about the phone/issue. If you need more information or have any questions please don’t hesitate to contact me. Thanks. — Ty

Solution: Hi Ty. As much as we would like to help you, the only resolution to your issue is a phone replacement. That factory reset did not fix it suggests the issue is beyond your ability to fix. There’s nothing that we will tell you that can fix it. This is obviously a hardware problem and since we doubt you can handle parts replacement (and may not even have the right tools), the only way out is getting the device replaced. If your carrier is aware of your problem then your phone is probably part of a bad batch. Kindly work with your carrier to get proper resolution.

Problem #4: Galaxy S6 won’t connect to the internet when in a specific Wi-Fi network

Hey guys, so recently, my device has been having a very specific issue. Any time I try to connect to a Wi-fi network that requires “authentication” or agreeing to terms, it’ll say connected, but when it pulls up the Web page for me to “agree” or “sign in” it says that “Google cannot be opened, the page may be temporarily down or has permanently moved locations.” Even with mobile data on, it won’t load. I can pull up Google no problem on mobile data (but I’m trying so conserve it, hence why I’m using wifi over data.) This seems to only happen with these types of guest/public wi-fi that require a sign in. My home wi-fi has no issue. Not sure if it’s an issue with an app (I don’t really have any 3rd party apps to my knowledge, and haven’t downloaded anything recently either. This has started happening maybe 2 weeks ago.) It also makes me question if this is potentially a virus on my phone. Whatever advice you have, please let me know! Sincerely. — Nick

Solution: Hi Nick. We really don’t understand what you mean by this: “Even with mobile data on, it won’t load. I can pull up Google no problem on mobile data…” If you have an issue connecting to the internet when you are in a specific Wi-Fi network ONLY, then that’s a clear indication that there’s no issue with your phone or apps. Wi-Fi networks can have problems too!

There’s no way for us to know what the exact problem might be so you should talk to the administrator of the problematic network if you want a resolution for this. They may have set some type of filters that doesn’t permit your device from connecting. It’s also possible that they have set a limit on the number of users that can connect to their network to provide ample bandwidth. Again, you must ask support from the Wi-Fi administrator if you want to fix this issue.

Problem #5: Galaxy S6 lags with games like Pokemon Go and Clash or Clans

I’ve been using my phone for about 4 months now. I’m not much of a gamer but there are some problems with my phone that I’m only noticing now. My phone is quite powerful in terms of the performance. 3GB of RAM is more than enough to suffice for my gaming needs. In spite of its impressive specs on paper specifications, there are a few anomalies I just couldn’t ignore.

I installed Clash of Clan and it used to run on my previous phone just fine. Smooth running, but ever since I switched phones, I’m not quite happy. My current phone has a poor game rendition. There’s so much lag, it ruins the experience and frankly it’s a deal breaker. I tried a few high end games like GTA and they run just fine. But then I try playing games like Pokemon Go and I encounter the same problem. It’s extra laggy and not at all what one would call smooth running. I don’t quite know how to explain it but I’ll try to articulate it for you the best I can. For instance when I try scrolling through my Pokemons in the game it’s super laggy and the game is slow over all. Help me come up with a fix because I tried a ton of things. Any help is appreciated. Thanks a bunch. — Madhav

Solution: Hi Madhav. Keep in mind that it takes more than just RAM to run games smoothly. Your case is interesting though as the games you’ve mentioned work in our own Galaxy S6 phones just fine. That means that hardware-wise, the Samsung Galaxy S6 is more than capable to play these games. There must be other factors causing your games to run slowly. One thing you want to ensure first is to wipe the cache partition. The phone needs an updated system cache in order to load and run apps properly. Make sure that it’s fresh before attempting to play the games. To wipe the cache partition, follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing will change after wiping the cache partition, consider re-installing the games. If you’ve done it already, the next logical step is to ensure that said apps are installed in your phone’s internal memory and not in the SD card. If they’re in internal memory already, try to check if you have enough storage memory. Try deleting some apps or files to provide more space.

Should said games remain laggy or problematic, do a factory reset. Once you’ve wiped the phone clean, install these games and observe how the phone behaves. Make sure that you only install the said games during the observation period so you’ll notice any difference. If the problem remains, you can assume that your S6 is defective. Consider having it replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Photos are distorted when sent on Galaxy Note 5 messaging app, other issue

Welcome to another post that addresses some #GalaxyNote5 issues. This material brings you 6 more issues submitted to us for the past few days. Since last year, we’ve covered hundreds of other Note 5 issues so we also recommend that you visit our main Note 5 troubleshooting page if you can’t find a solution in this post.

note-5

Below are the issues that are covered in this post:

  1. A portion of Galaxy Note 5 screen not working
  2. Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5
  3. Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner
  4. Galaxy Note 5 won’t turn back on
  5. Galaxy Note 5 severe lag and apps crashing issues
  6. Unlocked Galaxy Note 5 has poor signal reception from Rogers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: A portion of Galaxy Note 5 screen not working

My touch screen is not working in on the left side of my phone. I am unable to type ‘1 2 q a’ and use the caps lock on the keyboard without using my stylus . This is only not working from the middle downwards or the left keyboard area. However the screen works perfectly all when i am on the lock screen. Which leads me to think that this is not a hardware related issue. Your help would be greatly appreciated. P.S: This is not a carrier phone. — Rao

Solution: Hi Rao. To check if all areas in your touchscreen is working, we suggest that you pull up the service menu by dialing “*#0*#” (without the quotes). Once you’re in the service menu, look for “Touch” box and tap it. The screen that will pop up will then allow you to check if there’s a portion in the touchscreen that won’t respond to your touch. If you get consistent line throughout, that’s a confirmation that your touchscreen is working fine.

To fix the issue you’re having when on normal mode, try wiping the cache partition first. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After wiping the cache partition, check for the issue again. If it remains, the next troubleshooting step is booting your Note 5 in safe mode. This will tell you a third party app is erratic causing a conflict with some apps or operating system. If the issue won’t occur while the phone is in safe mode, that’s a confirmation of our hunch. To boot in safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • Remember, safe mode won’t tell you which of your apps is problematic. You must uninstall apps one by one and observe if the issue remains in order to identify the culprit.

Should the problem show even while the device is on safe mode, your last resort should be a master reset. Refer to the steps below on how to do it.

Problem #2: Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5

When I send pictures to my friends and they receive them, it looks like the picture has been cut in half and placed together at an odd angle or the picture has been reversed in color.

Also, when texting someone, I will start the message and when they reply, it comes back before my message instead of after my message each time. — Darlene

Solution: Hi Darlene. The phone may have an issue with the messaging app you’re using. To check, wipe the cache and data of the said app, then replicate the issue again. To wipe the cache and data, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find your messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

These two procedures would address the two concerns.

Also, make sure that you set the device’s time and date correctly after the factory reset. This will give the messaging app the correct time and date to operate on when sorting out your incoming messages.

Problem #3: Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner

I want to say thank you. Today my Note 5 went to the black screen with a little white “x” in the bottom left corner and I had no clue what to do . I Googled the problem and came to your webpage. I performed a reboot by pressing the power and down volume button together for 15 seconds and my phone is working fine now. Thank you. — Kirk

Solution: Hi Kirk. We’re glad to be of help. Thanks for letting us know that our solution worked.

Problem #4: Galaxy Note 5 won’t turn back on

Hi! My name is Taylor and I found your posts mid-meltdown about possibly bricking my new Note 5. I’m hoping maybe you can tell me if there is still some hope.

So I got a new phone yesterday from a  dealer on eBay. Phone was a T-Mobile store demo and has never been activated or used as a personal device. When I got it powered on and connected to my network it updated like crazy. I successfully made it through 2 OS updated (Lollipop and Marshmallow I think) and then it requested that I start yet another. When I started the update I got the typical “You won’t be able to use your phone for anything for 10 minutes.. yada yada.” However, it got hung up in the update somehow. Not really sure how much time had passed, because I started the update and then dozed a bit, but I woke up to check it and the device was just a black screen and wouldn’t power on. We restarted the device. This time everything went as usual, percentage progress bar, then the turning gears while it formats apps or something… then phone reboots and all is well.  It stayed on all night and charged, then this morning during routine use, I locked my screen. When I picked my phone back up to check for messages it was completely off and wouldn’t turn back on. I jumped on Google for a solution. I tried all of your options for resets and powering up in Safe and Recovery Mode to wipe data and start over but my phone is totally unresponsive. When I plugged it into the computer is isn’t recognized at all, nor does it give any indication that it is charging.

I have an appointment with a tech repair shop in a bit, but I was wondering what your opinion is. It seems it got interrupted during the update. It just shoed the little android guy with the blue spinning ball, but no percentage bar. Is my phone beyond hope? Thank you for your time and response. — Taylor

Solution: Hi Taylor. We really can’t say much about demo phones as we aren’t sure what their differences are with regular consumer Note 5s. The general rule in troubleshooting this type of issue though is that, if the phone remains totally unresponsive when trying different hardware button combinations, hardware malfunction is more likely to blame. If nothing happens after trying safe mode, Odin mode, or recovery mode, you can assume that there’s a problem on the hardware department.

We suggest that you go ahead with repair as planned so the hardware can be checked in detail.

Problem #5: Galaxy Note 5 severe lag and apps crashing issues

Hi mate. I was reading your page online on the Galaxy Note 5 issues and I’m wondering if you can help me. A couple of days ago my Note  started to lag like crazy, opening apps (up to 40 second wait times) and would occasionally crash after lagging.

Now its lagging and freezing on everything from opening apps through to answering phone calls.

I’m constantly getting the old message pop up after trying to use an app like “Internet explorer is unresponsive,” “camera has stopped working,” and today “system UI has stopped working.”

Also the phone has been constantly resetting when i try to open apps.

I’ve cleared the partition and factory reset and its done nothing to solve the issue.

Hopefully you have some ideas on what the problem is and how to fix it. Thanks. — Matt

Solution: Hi Matt. First of all, we’re assuming that you did not modify the official software before this issue started happening. Crashes and performance issues are some of the common issues that follows after unsuccessful, or even successful, unofficial software modification. We’re talking about rooting and flashing here. If you did any of these, we expect that you are not an average Android user and must know that problems may surfaced after doing them. You must look for solutions yourself by engaging the developer of the software you’re using, or by visiting other forums that address rooting- and flashing-related issues like XDA Developers Forum.

Secondly, you should know that slow performance or app crashing issues can be symptoms of hardware issues. We don’t know the full history of your device (and you didn’t mention any) so we’re assuming that it was never physically damaged nor seen water. In that case, factory reset should have fixed the issues. That nothing happens after a factory reset only means two things:

  1. that either you simply installed incompatible apps after a factory reset, or
  2. that an unknown hardware issue is responsible.

To check, do another round of factory reset and observe the phone for 24 hours. Make sure that you don’t install anything (apps or updates) during this period. If the issues remain, find a way to have the hardware checked, or the phone replaced.

Problem #6: Unlocked Galaxy Note 5 has poor signal reception from Rogers

  1. I live in Ontario, have an unlocked Note 5 and my carrier is Rogers. I believe I have tried absolutely everything with this device. The signal strength is terrible. The phone says either no service or emergency calls only about 60-80% of the time.

-I have sent the phone back under warranty

-I have replaced the SIM card twice

-I have set the phone back to “manufacturer’s settings” SO many times

-I even switched the SIM card to a Bell users (signal strength improved)

-My Note 2’s signal strength is fine

-and my next step is to throw it at the wall

Please help me or just tell me that this phone can’t run on Rogers in Ontario so I can just move on. Haha (it’s really not that funny).

If you need ANY other information from me, please do not hesitate to ask.

Thank you for your time! — Chris

Solution: Hi Chris. Not all phones are created equal and there will always be a chance that one user out of hundreds of thousands will receive a bad unit (or in the case of Note 7, may be everyone). It’s not impossible to say that your Note 5 may have some issues with its wireless radio (assuming that your location has a good signal coverage from Rogers). An issue like this can be caused by a bad physical chip or a poorly coded modem firmware (baseband). Normally, a phone’s baseband version (which is a separate code from the operating system) is bundled together with Android updates. To ensure that your phone has the updated baseband version, try to update it via Smart Switch on your computer. If that won’t change anything though, consider having the device replaced. Again, you must demand that it be replaced instead of repaired.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 screen flashes yellow when brightness setting is set to low, other issues

Welcome to another #GalaxyS5 post! In this material, we have decided to publish 6 issues submitted to us by some of our readers. Keep watching for more of the same article in the new few weeks.

s5

These are the specific topics discussed in this post:

  1. Galaxy S5 can’t send text message on Virgin Mobile network
  2. Galaxy S5 screen keeps flashing after it got wet
  3. Galaxy S5 screen flashes yellow when brightness setting is set to low
  4. Galaxy S5 can’t send SMS | Galaxy S5 email won’t connect to Google server | Galaxy S5 slow performance issue
  5. Galaxy S6 won’t turn on
  6. Galaxy S5 won’t work properly when SD card is inserted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 can’t send text message on Virgin Mobile network

Hey. I am having trouble sending text messages from my Samsung Galaxy S5, using the virgin mobile network. It is a Verizon refurbished device I bought off a ebay seller. These phones come from the USA, and I am trying to use it in Australia. I have tried various APN from both Virgin and Optus both MMS and internet and I am still having trouble. Granted I re-set the phone a few days ago and when I turned it back on and set it all up it seemed to work flawlessly , everything was working but then it went back to not working. I have a suspicion something in the back ground has updated and interfered with the SMS. I noticed the update feature has been disabled on the phone, and it only seems to sort of work using that Hangouts app and not the default messenger . I really want this issue sorted , its driving me crazy. Hope you can help. Thank you. — Jon

Solution: Hi Jon. If SMS had work properly before, then an update may have changed some network settings. Make sure that all network settings are correct by calling your cellular network provider. You also want to ensure that the Message Center number is correct. You can get the correct message center number from your carrier. If the phone already has the correct message center number as well as network settings, do a factory reset to see if that will resolve the issue.

For reference, these are the steps on how to do a factory reset:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 screen keeps flashing after it got wet

Hello. Recently I was taking videos with my Samsung Galaxy S5 and I decided I wanted to record something under the water since the phone is highly water resistant. I did not want to put the entire phone in the water so I had held the phone upside down so the camera was on the bottom. I made sure my case was on secure before I put it partially in the water and then I put it in the water for about one to two seconds to get a small glimpse of above and below the water and I had only raised the water level half way of the camera so half of the shot would be above and the other half below. I took it out of the water and began to dry it off. About five seconds later the screen started to glitch out and was becoming unresponsive. I quickly took out the battery, SIM card and Micro SD card to make sure they were safe and let my phone dry in rice. I let it sit for about 48 hours and I just turned it on and the screen flashes on and off really fast of white whenever the phone is turned on. I am not sure on what to do. Thank you. — Michael

Solution: Hi Michael. While the Galaxy S5 is water resistant, it still will take water if not all conditions are met because it’s not fully waterproof. Because the screen problem started to occur after immersing the phone in water, you surely have a hardware issue at hand. Since you can’t obviously fix a hardware issue with software solutions, the surest thing that you can do is to have the phone repaired or replaced.

Problem #3: Galaxy S5 screen flashes yellow when brightness setting is set to low

A few weeks ago I turned my brightness level to the lowest setting and the screen started to flash yellow. I turned up the brightness and it stop, so I tried to turn it all the way down again and it started to flash yellow. I turned it back up to stop the flashing. The next day I showed my husband what it was doing.  I turned down the brightness and it started to flash yellow and then it went black. We tried to turn it on and off, but the screen remained black. Maybe 5 minutes later the screen came on and it was updating. We thought that was the issue, since it no longer flashed yellow. Maybe a week or so went by and the yellow flashing started up again. This time it would not only flash yellow when dimmed, but also when the device was turned on. Then 5 or so days ago I would get a call and go to answer it and the screen would remain black. I could interact with the screen, but not see it. I would then hit the on/off button a few times and the screen would come on with a flash of yellow. This has been happening more and more often. Then today, it flashed yellow when turned on as usual, but would not turn on at all. I removed the battery for a minute and put it back and hit the on/off button a few times before the screen came on with a flash of yellow. The screen was bright with no issues, but I thought I’d put it in safe mode to see if that would help. When I did that the screen constantly flickered yellow. Once I took it out of safe mode the flickering stopped and the screen display was fine. When the screen went dark this time, I was unable to turn it back on again — Rebecca

Solution: Hi Rebecca. The first thing that you want to do is observe the phone for a few days after a factory reset (refer to the steps above). Make sure that you don’t install or download anything during this time so the firmware is clean. The observation period should be at least 24 hours. If the screen issue behaves exactly the same when you change brightness level, the issue may be software nature. Consider manually flashing a stock or custom firmware/ROM. Since we don’t have any guide (because it’s model specific), kindly use Google to find the correct ROM and guide for your phone.

Problem #4: Galaxy S5 can’t send SMS | Galaxy S5 email won’t connect to Google server | Galaxy S5 slow performance issue

I can receive all messages, but if I try to send whether Messages, or Messenger is set as default for text it will fail to send.

Also in notifications it is telling me that there is a problem connecting to Google server @ [email protected]

I have tried to reboot, cleared cache partition. I hate to factory reset and have to change all my passwords and user IDs again because I can’t remember what they all are. After this problem occurred I have loaded the Samsung 6 Marshmallow upgrade app. I have not launched yet because I didn’t know if I can reload all my previous apps, and will they contain information like my usernames, ID’S and REMEMBERED PASSWORDS. I need the best option for this problem.

I was gonna research ROOTING my phone further just because of simple fact that my phone is lagging due to 85% of my memory, and ROM is full.

I’m not a phone genius either so I apologize for my ignorance, but I really appreciate your help , and I can’t go onto or make an AT&T account because the carrier for my data plan is actually through Straight Talk. I hate that too because of the service signal, last S3 I had ran off Verizon, which works best in my area (“to root or not to root that is the question” I don’t know enough to comfortably do it?) — Chris

Solution: Hi Chris. To resolve your first issue about SMS failing to send, the first thing that you want to do is to ensure that the phone uses the correct message center number. If you don’t know how to do that, contact your service provider. If changing the message center number to the correct one won’t fix the issue, make sure that you let your carrier know about it.

For the second issue about your Gmail account not working, you first want to make sure that you have all the correct email settings. Remove the Gmail account from the phone or from the email app and configure it again. You can also try to delete the cache and data of the email app you’re using before you try to set the email up again.

For your lag issue, rooting is not exactly a solution. Technically, rooting is just an Android hack that gives a user more access to otherwise inaccessible set of files, folders, and functions. Doing it won’t fix slow performance issue. Of course, rooting is not also recommended because it opens your phone to security risks. You must identify the exact reason for the lag and rooting is not that method. Causes of slow performance issue can range from a bad app, poor firmware coding, to all sorts of hardware issue. Due to space limitation in every article, we won’t be discussing how to isolate the cause of your phone’s slow performance. We strongly suggest that you dig into the issue deeper by looking for third party sources via Google.

Now, we noted that you don’t want to go through the hassle of a factory reset procedure but keep in mind that there’s only so much an end-user can do on his/her end. Factory reset is an important potential solution that must be done in your case. If you don’t think doing it is not worth the effort, simply find a way to have the phone replaced.

Problem #5: Galaxy S6 won’t turn on

Hello Dear. First of all, I would like to congratulate you for doing the good work. Your site is helpful in many ways. I have a Galaxy S5. Last night, I was using the phone and it was perfectly alright. After sometime, when I checked, its screen won’t turn on although the phone was still on as I could see the notification LED flickering after a few seconds. The screen won’t turn on neither with home button or the power button. However, I plugged the phone into charger for some time and checked again but there was no signs of screen coming to life. Then I pressed both power and volume down button for a few seconds to restart the phone in safe mode but the phone did not respond. Instead the flashing notification LED also stopped. Since then I have tried all the methods to bring up the phone to life by using different methods available at your site and some other but all in vain. The only positive sign is that when I connect the phone to PC via USB, it makes the connection notification but there is still no vibration nor does the phone turns on in any mode or any form. Looking forward to hearing from you soon as I don’t have any alternative phones, neither I have backed up my data from the phone. Thanks and regards. — Naweed

Solution: Hi Naweed. Firstly, we want to make clear that there’s very little to nothing that an average user can do if a phone is totally unresponsive. In this case the only thing that you want to do is check if the problem is due to a bad battery. Try getting a new battery and see if the new one will power the phone back on. If a new battery won’t make a difference either, submit the phone for a full hardware check.

Problem #6: Galaxy S5 won’t work properly when SD card is inserted

Hello. I just recently got an SD card for my S5 phone and it’s been working yesterday. I’ve been transferring some apps I downloaded to the SD card and the pictures were being automatically saved on the SD Card. But as of today, my phone won’t work unless I remove my SD card, which means I can’t access most of my applications anymore. All the icons are greyed out and have the logo “SD” on them. When I put the SD card back, the applications are still not accessible and still greyed out with that SD logo. And after 10 or 15 seconds, my phone suddenly “shuts” down. The screen goes black and the “Samsung” logo slowly flashes on the screen. Nothing happens. I waited for an hour, and still nothing. No matter which button I press, no matter how long, it doesn’t go away! So I have to remove the battery, remove the SD card, put the battery back and then my phone will work. Why is it doing this? — Sophie

Solution: Hi Sophie. Because the issue happens when the SD card is inserted, you must first ensure that the SD card is not corrupted. Try to re-insert the SD card to your phone and reformat it. If you can’t do that, reformat the card using another device before using it on your S5. once you’ve done that, observe how it works by moving your apps to it. If the same thing happens, then the problem is not on the SD card but the phone itself. Don’t hesitate to do a factory reset to fix the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 messaging app lags and keeps on failing when sending text message, other issues

Note 4

We hope that our #GalaxyNote4 post for today help answer some of the questions shared by some of our community members.

Below are specific topics covered in this article:

  1. Why a Galaxy Note 4 battery suddenly loses charge
  2. Galaxy Note 4 screen is unresponsive
  3. Galaxy Note 4 lag issue can’t be fixed by software troubleshooting
  4. Galaxy Note 4 not sending text message properly after Lollipop update
  5. Galaxy Note 4 messaging app lags and keeps on failing when sending text message

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Why a Galaxy Note 4 battery suddenly loses charge

Hi guys. Thanks in advance for reading about my issue. Basically, I have a Samsung Note 4 in white. Originally it was locked to Vodafone but i had it unlocked (via an eBay unlock code)… have been using it for a couple of months after it was unlocked and it’s a brilliant phone and everything worked fine. I had the Note 3 before this.

Yesterday, whilst i was on the phone, the phone just turned off suddenly. It had some battery left so I was shocked to when it turned off.

Since then, I have tried everything… no responses at all – no vibration, no LED lights…!

Tried different chargers, connecting to my laptop, soft reset, recovery mode….. you name it!! ABSOLOTELY NOTHING HAS HELPED! 🙁

So basically the phone is dead but yesterday was working 100% fine. I don’t know what’s the issue. Someone please help me. — Riz

Solution: Hi Riz. If there’s one important troubleshooting step that you did not mention, it is battery replacement. If you’ve been using your Note 4 for over a year now, there’s a chance that the battery may have simply lost its ability to hold a charge. Lithium-based batteries like the one on your handset gradually loses capacity everytime you recharge it. After some time, the battery will just die a natural death due to regular charging cycles even if you take care of it.

A Lithium-ion battery works by moving Lithium ions between a cathode and an anode. During a charging session, the ions stick to the Carbon (graphite) anode, then they move back to the Lithium-Cobalt Oxide cathode when you discharge the battery or when you when your phone. The process of ions moving back and forth between the electrodes is called “cycling”.

The problem lies in the inefficiency of the cycling process. Every time you charge the battery, a film of Lithium atoms are collected permanently in the anode, resulting to capacity loss. The more Lithium ions bonded in the anode for good, the less the charge becomes. If the ions can’t move between the electrodes, no charge is generated leading to failure to deliver power. Do the charging cycle everyday and the battery will lose significant charge in over a year.

While the decline in capacity is gradual, it will not cause the battery to fail entirely though. This kind of situation can be caused by a different thing called electrolyte oxidation. Like the anode accumulating a film of ions during and after every cycle, the cathode can develop a similar layer due to battery overheating or higher voltage. Exposing the battery to high voltage or heat can create a layer of ions around the cathode which can lead to sudden capacity loss — one which is easily noticeable compared to the gradual decline because of regular charging cycle.

The problem is manifested in the phone being unable to boot up normally because the battery no longer deliver power. Unfortunately, electrolyte oxidation on the cathode is permanent and can cause irreversible damage. Your best bet is to have the battery replaced. Thankfully, you have a Note 4 so battery replacement can be done easily.

Problem #2: Galaxy Note 4 screen is unresponsive

I can’t use my screen, but I know I have a version of Lollipop installed. The screen has the following issues:

1.) won’t respond to touch

2.) white, vertical, lines of varying width running the entire length of the screen.

3.) black, inky, splotches on screen that have continued to appear / grow since last night when this issue started.

I dropped it a few times recently, but with no immediately noticeable issues.

Was out a party last night and noticed it was getting hit in my pocket, so then I removed it and placed it somewhere safe – I checked it later, and it had these issues. — Kyle

Solution: Hi Kyle. If the phone appears to power on normally as it probably vibrates and make a sound when restarting it but the screen remains unresponsive, that’s a clear sign that you have a hardware issue. The drop may have damaged the display assembly or some of its components causing it to appear to be unresponsive and showing those lines.

If you are confident of your electronics skills, you can try the DIY (do-it-yourself) tutorials that some sites provide on how to replace the display assembly. Keep in mind though that screen replacement process is a bit tricky and can result to other hardware issues if not done correctly.

We highly recommend though that you let a professional do it for you. Better still, call Samsung so they can repair or replace the handset in a matter of days.

Problem #3: Galaxy Note 4 lag issue can’t be fixed by software troubleshooting

Hi. I have been having problems with my Samsung Galaxy Note 4. It is constantly freezing, lagging, rebooting. I had taken it over to the Samsung repair center and they said that they rebuilt my software and check out all the hardware and everything passed its tests. However right after I left there I had more problems.

I use the phone for 3 days without my micro SD card installed as requested. I also use the phone as a game without installing anything. The problems continued although they were less frequent. Now I have put back in my micro SD card and reinstalled my backup but just for data. I still have not installed any third-party applications.

The issues with the phone seem to be getting worse. I am lucky if I can use the phone sometimes for 2 minutes before it freezes and I have to pull the battery to reset it.

Also sometimes when pulling the battery for reset the phone will boot up into download mode saying that it can’t boot up or can’t find a partition. Sometimes I will put in the battery and it’ll vibrate like it’s turning on but nothing happens. Sometimes I will put in the battery and hit the power button and nothing happens at all so I have to remove the battery and keep it out for a little while before it’ll turn on again. I am not certain if this is a software issue or if this might be still a hardware issue even though Samsung stated everything was fine. 

 I hope that you might be able to offer some helpful information so I can continue to improve on this phone otherwise I’m afraid I may have to replace it. 

 Thank you very much for your help. — Ranon

Solution: Hi Ranon. If Samsung’s diagnostics were not able to identify the reason for the lag issue, then most probably we won’t be of little to no help to you. The best that we can do in this case is to tell a user to do the basic software troubleshooting like wiping system and app caches, doing a factory reset, booting in safe mode, or at most, flashing a new ROM. If nothing of these procedures won’t help, we can assume that the issue lies something deeper, which unfortunately is beyond an average user’s ability to identify and resolve.

Lag issues that can’t be fixed by simple troubleshooting can be indicative of a processor malfunction, a coding glitch deep inside the operating system, some other hardware components that no longer works normally, or a combination of these three. In order to do a task like loading a game, all the necessary hardware like the processor (CPU), Random Access Memory (RAM), Graphics Processing Unit (GPU), Signal Processor, Modem, etc., are supposed to work in harmony to create a smooth rendering on the display. Visible lag can happen if any of the hardware components fail to work as expected. In other words, you may notice lag if your device is unable to handle a task/s. Keep in mind that your device manages multiple tasks or threads at the same time.

If a CPU, for example, has been damaged for some reason, it may not be able to process multiple tasks at the same time. This situation can create a chain of problems to other components as well as they will not get the expected result from the processor, causing further lag and stutter.

The thing is, this problem is rare. As mentioned, lag issues that refuse to be fixed by software troubleshooting means that there’s probably a hardware-related cause. We suggest that you invest in phone replacement rather than attempt to have it fixed.

Problem #4: Galaxy Note 4 not sending text message properly after Lollipop update

Hi..i have a Samsung Galaxy Note 4 N910F running on Android 5.1.1. Ever since i bought this phone, I’ve been facing this problem. I don’t know if this problem was there when the phone was running on KitKat as i updated it immediately after i bought it.

The problem is that after sending a few text messages, the phone stops sending further messages. At that point the phone doesn’t make any call or receive any call. Mobile data also cannot be switched on. In short, all network related functions stop. The signal bar shows full signals but wi-fi, applications and other functions keep on working fine. When i restart the phone, it starts sending text messages again and receives and makes calls again but again after sending a few text messages, the phone fails to send further messages.

I’ve tried doing a factory reset but of no use. If i don’t send text messages the phone, works perfectly fine for days; mobile data, calls everything works fine but the moment i send a few messages the problem starts again. Kindly guide me about it.. I am really worried about this problem. Thankyou. — Taimoor

Solution: Hi Taimoor. The problem may be caused by a third party app you installed. Doing a factory reset then re-installing the same set of apps afterwards is counterproductive. You can either try to do another round of factory reset and observe the phone for a few days without installing anything, or you can boot the phone in safe mode and observe it for a few hours. Either way should help you determine if one of your apps is to blame. Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem. For reference, here are the steps to boot your Note 4 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volüme Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Problem #5: Galaxy Note 4 messaging app lags and keeps on failing when sending text message

Insurance company sent me a new NOTE 4 replacement. had done a back up. I reinstalled using Kies3. Everything works fine except messaging. I read the info on here about lagging texts. My texts don’t load immediately. And to delete any messages take 1-10 minutes. It’s frustrating.

I followed instructions about application manager and clearing Cache and data HOWEVER my MESSAGING App doesn’t appear in the downloaded or SD or running but appears in the “all” column. I did the data clear and still a problem.

All the other apps show up. I did install Textra as a 3rd party app. It worked great for one day and now, when i try to send im getting numerous FAIL message and try again.. SO i switched back to the default android Messaging. Any thoughts? — Michael

Solution: Hi Michael. Texting problems like the one you are experiencing can be caused by device-specific issue or wireless carrier problem. Your first task is to identify if it’s related to your phone by doing some software troubleshooting. You can start by either wiping the cache partition or going directly to factory reset. The former ensures that the system cache is fresh to minimize app-related problems, while the latter  restores all app and system settings back to default. Both of them can be done in Recovery Mode. Here’s how they’re done:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ or ‘wipe cache partition’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ (for factory reset) using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Any of these procedures should help you fix the problem. If nothing works though, make sure to contact your wireless carrier to see if the issue is from their side.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge not receiving SMS when Wi-Fi is on, other S6 texting issues

s6 text messaging

Our post today answers some questions sent by some of our readers regarding their #GalaxyS6 texting problems. More similar posts are coming in the next few weeks so if you don’t find your own question here, keep watching for more posts.

In the meantime, these are the specific topics mentioned here today:

  1. Some Galaxy S6 keyboard characters not working
  2. Galaxy S6 limited text message replies via Bluetooth
  3. Galaxy S6 freezing when texting
  4. Galaxy S6 Edge not receiving SMS when Wi-Fi is on
  5. Galaxy S6 stock messenger very slow
  6. Galaxy S6 not sending text messages to one contact

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Some Galaxy S6 keyboard characters not working

I just got my phone a few days ago and have been experiencing this problem ever since. Sometimes (not always, but quite often) parts of my keyboard are unresponsive. Doesn’t matter if I’m texting, using WhatsApp or Facebook,it can happen anytime  (it’s just haopening right now!)

The keys on the very right side  ( “p”,  the enter key,  the “back” key) are not responding. Sometimes I have to tap them 10 times or more until they finally respond! The same thing happens when I use a keyboard in  a different language (German). In that case, it’s the letter ü, that doesn’t respond, instead of the letter P.

As well as the other keys, like the enter key, etc.

My husband got the same phone at the same time, but he doesn’t experience this problem.

It’s driving me crazy! I hope you can help. Thank you!! — Belinda

Solution: Hi Belinda. Your phone’s touchscreen may not be working properly in some areas. Try to check touchscreen responsiveness via service menu. Simply dial *#0*#, tap on Touch, and check the area where the non-working characters are usually shown. If everything checks out in the test, the problem may be caused by a corrupt app cache or data. Make sure you delete the keyboard app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the keyboard app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Galaxy S6 limited text message replies via Bluetooth

I used to have a Windows Phone and was able to reply back with my voice through my Bluetooth for text messages. It would read back my text and ask if I’d like to add more, re-try or send. I now have the Samsung Galaxy S6 and I’m no longer able to do this feature that I know of. I’m able to have the text messages sent to me, read out loud, but to reply, there are only default messages I can use. I’ve been to the Verizon store 3 times, and even went to my Ford Dealer and no one knows how to fix or if there’s a fix. HELP! — Lisa

Solution: Hi Lisa. A Windows Phone differs in a lot of aspects from an Android phone. Functionality-wise, an Android phone is also way different. As far as we know, reply options for text messages via Bluetooth is limited in some Android phones like the Samsung Galaxy S6. if you can’t find what you’re looking for, we recommend that you try using third party apps from the Play Store instead. These are two good apps you can start with:

Problem #3: Galaxy S6 freezing when texting

Hello, my boyfriend and I both have the same phones (bought at the same time), and are both experiencing the same issues. Text messages freeze up all the time especially when we are texting each other. We’ve tried limiting the amount of messages that are saved, and nothing seems to help.

There are times we’ll call each other, and neither one can hear the other talking, but if we call someone with a different phone there are no issues.

Honestly these phones suck as phones – especially in an emergency. We’re both about ready to go back to our old Galaxy S3’s. They at least worked as phones. — Katrina

Solution: Hi Katrina. If you both share the same wireless carrier, we recommend that you let them know first so they can give you direct assistance. A system update or a network issue may be behind the trouble.

Just in case the problem is with the phones themselves, we recommend that you do the following:
Delete the cache and data of your messaging app

If you are using the native messaging app, make sure that you delete its cache and data first (steps are provided above). This procedure will wipe out your text messages so make sure to save a copy of important ones before you proceed.

Wipe the cache partition

In case the phone’s cache is to blame, this procedure will easily fix the problem. Sometimes, an outdated or corrupted phone cache can result to problems like apps not working as expected. If you haven’t done this before, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Start over by doing a factory reset

Most software problems can be fixed by doing a factory reset. Make sure to create a copy of your personal files before doing this step to prevent data loss. Here are the steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 

Problem #4: Galaxy S6 Edge not receiving SMS when Wi-Fi is on

I have Samsung Galaxy S6 Edge on AT&T. I have a problem sending or receiving texts. I noticed it tonight while on Wi-Fi. I turned off the Wi-Fi and it still didn’t go through and the receiving phone didn’t receive it either. I sent a screen shot of the circle to the receiving phone as a mms and it went through after turning off the Wi-Fi. I have noticed this issue before on other Wi-Fi connections at other people’s houses. It doesn’t happen all the time either and sometimes turning of Wi-Fi doesn’t help. But restarting the phone will help. Is there something I can do to fix this problem? — Rachael

Solution: Hi Rachael. Please delete the cache and data of your messaging app and start again. If that won’t do anything, try a factory reset to eliminate possible operating system bug.

If nothing changes, make sure to let your wireless carrier know about this as they may be able to help you.

Problem #5: Galaxy S6 stock messenger very slow

My Galaxy S6 stock messenger is horribly slow. Group messages (with iPhone or Android users) are torture. I can’t keep up, all messages come in as downloading items and individually, my keyboard lags 30+ seconds per character, I can’t hope to send or receive all messages until long after the conversation is over. It is like this in all group texts, and very slow in normal one on one messages too.

I have done several factory reboots, as well as other reboots and restarts. I’ve tried everything under the sun. Please tell me you have a solution to this?

My group message limit is set to the highest available, 2M. I have group message turned on. — Zachary

Solution: Hi Zachary. Please do all the solutions mentioned in this post to try to resolve the issue. Keep in mind that they are meant to fix software issues on the phone only. If nothing works, try booting the phone in safe mode before engaging in group messages to see if a third party app is to blame. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

We highly recommend that you contact your service provider if all these fixes won’t help. There’s a chance that the issue may be network related and means that doing software troubleshooting on the phone can’t fix it.

Problem #6: Galaxy S6 not sending text messages to one contact

I have a Samsung Galaxy S6 and recently it has developed a habit of not sending a text message. It hasn’t happened with an MMS before, only normal text messages. It used to only happen once every few days but lately it has happened at least once a day, sometimes two or three. And it’s also not at any particular time of the day. My phone will say it has sent but the person I sent the message to doesn’t receive it. It has only happened with one phone number that I know of. I was just interested to know if you guys had heard of this happening and new of any possible fix because I am very confused as to what it could be.

Cheers 🙂 — Bree

Solution: Hi Bree. Since this problem appears to affect one contact only, you have to work with your friend to make sure that there’s no problem on his end as well. You can still ask your wireless carrier on specific things to do about the matter but we are positive that they’re going to ask the same thing. This problem is not a phone-related problem. It’s either a problem in your network, or your friend’s.

Incoming and outgoing text messages are handled by message centers and if one these centers fail to work properly, a problem like yours can happen.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.