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Galaxy Note 4 overheating, freezing, and lagging due to battery issue, more battery charging problems

Note 4 battery

If there’s something that hardware makers of today’s smartphones must need to improve, it should be the battery. It’s no understatement to say that today’s Lithium-based batteries remain the greatest weakness of even the most powerful devices like the #Samsung #GalaxyNote4. Below are some of the common battery issues users encounter with their Note 4:

  1. Galaxy Note 4 overheating, freezing, and lagging due to battery issue
  2. Galaxy Note 4 won’t power on
  3. Galaxy Note 4 fast charging issue
  4. Bluetooth issue on Galaxy Note 4
  5. Galaxy Note 4 showing multiple problems including battery drain
  6. Galaxy Note 4 battery or hardware failure
  7. Prevent battery drain issue on Galaxy Note 4 by not installing Facebook app
  8. Galaxy Note 4 won’t power on after charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 overheating, freezing, and lagging due to battery issue

My Note 4 is constantly draining its battery really fast. Whether it’s charging or not, it randomly turns itself off and sometimes it won’t even turn on so I’ll have to constantly take the battery out and then put it back in again in order for it to turn on. My phone’s also constantly lagging and my phone freezes and I’ll have to wait a few minutes for it to turn back to normal. And my phone’s always overheating when it’s charging or when I have too many apps open (but I guess that’s normal). I’ve downloaded an app to make my background apps sleep and a battery doctor app, but nothing works. I’m considering buying another battery but I just wanted to be really sure that the problem is my battery. Please help. — Taylor

Solution: Hi Taylor. There’s high likelihood that the problem is only limited to the battery at this time so replacing it is important. The symptoms you mentioned like overheating, freezing, lagging are consistent with a bad battery issue (although they can also suggest a hardware problem sometimes). In some rare cases, a corrupt firmware can also show the said symptoms so while waiting for battery replacement, you can also try to do a factory reset and leave the phone clean without installing any third party app for at least 48 hours. This will give you enough time to observe how the phone behaves when the firmware is set to defaults and no third party apps to complicate things.  For reference, here are the steps on how to do a factory reset on a Galaxy Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 won’t power on

So I have a Samsung Galaxy Note 4. My battery wasn’t working so well so I decided to purchase a new one. I put the new battery in and my phone powered right now with no issues. I let the phone sit overnight and when I tried to turn it on the next morning the blue corner light was blinking but the screen wouldn’t turn on. I pulled the battery out and tried all things mentioned on here to try to get it to turn on and nothing worked. I even plugged it in to charge and no red light or anything is on. — Kevin

Solution: Hi Kevin. A new battery does not die all of a sudden under normal circumstances. If you’ve only used the new battery for a few days or weeks, the problem may be on the phone itself. Have you tried using the old battery to see the difference? If the phone still won’t boot up using that, there must be a hardware failure that results to your phone being unable to boot. Try to restart the phone in recovery mode by following the steps provided for Taylor above. If you will still be unable to boot the phone that way, make sure that Samsung or a reliable third party technician can check the device for hardware faults.

Problem #3: Galaxy Note 4 fast charging issue

I’ve accepted that the battery in my phone is terrible and it only last up to 6 hours that’s not a full day, it’s actually 1/4th of a day. Okay fine just charge it..the problem is- it takes 2 hours to charge the phone. Okay that’s kinda long to charge a phone that has a fast charger that can do the job in 30 min. So why when the fast charger breaks and I try to use a different charger it takes so long. I feel like they’re two extremes. (I do soft resets every wednesday.. it’s a ritual. I also clear out my apps hourly.) — Collin

Solution: Hi Collin. Fast charging requires that the phone and charger are both capable of doing so. Your Note 4 won’t fast charge if you are using a regular charger. For Samsung devices, it is recommended that you use the official Adaptive Fast Charger although other third party fast chargers can also do the job. The official Samsung fast charger provides a 2 Amp output compared to the standard one which usually gives a typical 1 Amp or 700mAH.

Problem #4: Bluetooth issue on Galaxy Note 4

Yesterday, 5.1.1 automatically downloaded and then has been installed. After Android 5.1.1 installation, Bluetooth doesn’t operate. A message appears on the screen “Bluetooth has stopped”. Pushing the “Ok” button restart again. Started in safe mode however the situation is the same. No chance to remove paired devices and re-assign again. When I’m lucky to switch off Bluetooth function, everything is normal so far.

What i observed:

  1. Bluetooth switched on
  2. Error message appears “Bt has stopped” however it works, the Bluetooth sign visible on the top of screen. Until Ok has not been pressed, Bluetooth works.
  3. As soon as OK is touched, Bluetooth stops and automaticaly starts again.

Until the message is on the screen, there’s nothing else to do. Maybe not related to this issue but Security Manager Service regularly starts and stops.

If i look at the running apps, under Bluetooth several process starts and stops parallel with Bluetooth service.

-gattservice

-BlueThoothPbapservice

-A2dpService

-BleAutoconnectService

-HeadSetservice

-HealthService

-BluetoothMapservice

 

Hope could help to fix this issue. Thanks. — Gabor

Solution: Hi Gabor. If booting in safe mode does not make any difference, that’s probably because the issue lies on the cache or on the firmware itself. What you can try to do first is to wipe the cache partition to ensure that the system cache is in good working order. Sometimes, a corrupted or outdated cache can cause some apps to fail or work normally. Here are the steps to do that:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Wiping the cache partition is an often effective solution for an issue such as yours but it won’t do anything to change the situation, makes sure to do  a factory reset (steps provided above).

Problem #5: Galaxy Note 4 showing multiple problems including battery drain

Hi. Unfortunately I have been having various issues with my device, from battery draining fast going from 35% to dead without warning, charging  various times per day, network signal very weak, Wi-Fi not very stable, photos not very easy to focus… I have tried all your advice on various articles such as hard reset, cleaning cache,  phoned network to see if there was an issue with signal.  Asked for a new sim card as mine was 5 years old..  complained to Samsung phone went to repair they charged “sub pba” but issues persist…Really don’t know what else to do.. Please advise. Thank you. — Sue

Solution: Hi Sue. There’s only so much that you can do on your end to fix issues on a device like a Note 4. The symptoms appear to be unconnected and may be the result of a general hardware failure. Our blog does not provide hardware troubleshooting and diagnostics so if you want to fix the issue yourself, you have to look for other online resources. However, we strongly suggest that you have the phone replaced if possible.

Problem #6: Galaxy Note 4 battery or hardware failure

My phone is 14 months old and has been working fine until yesterday when it just shut down. To get it to turn back on I have to remove the battery and put it back in again as the device  will not respond otherwise. I cleared the cache as I read on your site and also tried the factory reset without success. If I click my screen lock button the device will just go off and I have to remove the battery to start again. I’ve ordered another battery as it didn’t seem to be holding a charge but talking to you now I’m  at 74% so I am uncertain whether it is the battery or a malfunction with the actual device itself. — Naomi

Solution: Hi Naomi. There’s no telling what the problem might be unless you narrow down the possible causes yourself. Since you have already performed a factory reset once, the issue may be hardware in nature. Start with replacing the battery. If nothing changes after doing so, that suggests that the phone itself is having some hardware failure.

Problem #7: Prevent battery drain issue on Galaxy Note 4 by not installing Facebook app

I was quite pleased initially with the power usage on my Note 4, however about a week after I activated it I noticed the power to drain much faster. That set me to thinking, what changed? For me, that’s when I added the Facebook app to my Note 4. So I removed Facebook, well disabled it anyway, and my power issues vanished. I still access Facebook, but I use other browsers, most notably the Ghostery browser. Love my Note 4. Works great with no Facebook app. Try it for yourself if your having power issues with the Note 4. — Michael

Solution:  Hi Michael. Thanks for sharing this tip Michael. Almost all popular social networking and shopping apps are the leading causes of battery drain issue in smartphones regardless of operating system. This is because these apps need to constantly communicate with remote servers to update their content and update itself. This process can be power-consuming throughout the day if left unattended. Good to know that you are managing battery consumption on your device well.

Problem #8: Galaxy Note 4 won’t power on after charging

My Samsung Galaxy Note 4 was working perfectly. When I was about to go to sleep it was on charge and had about 80% showing. I decided to switch it off and leave it charging since I was going to have a busy day the following morning and wanted it at 100% charge. When I woke up and tried to switch it on the damn thing couldn’t turn on. I have tried soft reset, factory reset nothing. The screen is black and it makes no sound. Took it to a technician, but he was unable to make it to turn on. I am very surprised because it didn’t fall, get water etc but now it’s a brick. Please help. — Paul

Solution: Hi Paul. If a technician can’t turn the phone on, that suggests a hardware failure. Try using another battery to see if that will make a difference. If nothing changes, the motherboard may have been damaged during charging process. That means that your phone is as good as gone at this time.

 


 

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy Note 4 screen turns black after phone fell, other issues

Here’s another article that caters to problems reported by some of our #GalaxyNote4 users over the past few days. We hope this material will help our ever-growing Android community.

note-4

These are the specific topics tackled in this one today:

  1. Galaxy Note 4 screen turns black after phone fell
  2. Galaxy Note 4 keeps booting to download mode | Galaxy Note 4 keeps rebooting on its own
  3. Number of storage space in SD card does not change after moving files from Galaxy Note 4 storage device
  4. Galaxy Note 4 keeps lagging even after a factory reset
  5. Galaxy Note 4 keeps freezing when doing tasks

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 screen turns black after phone fell

Hi and thank you in advance for any help you may be able to provide as I am desperate at this point. I have scoured your site prior to sending this email and still cannot figure out a solution to my problem.

First, I have a Samsung Galaxy Note 4 Model # SM-N910P that I bought second hand. It worked fine and had no problems whatsoever until I accidently dropped it face down onto a smooth concrete floor from about 2-3 feet. It had a very sturdy Iron Shield case on it so the rubber ridge of which protrudes above the face of the screen protected the screen from any visible damage (no visible crack, no scratches, etc.) After checking the screen to make sure I hadn’t broke it and after seeing no damage I breathed a sigh of relief and put the phone into my shirt pocket.

About 10 minutes later the phone rang and I pulled it out of my pocket but noticed the screen was black, even though it still continued to ring. I answered the call using my wired Skullcandy headset and noticed the screen was still black even though I was talking on the phone. I hung up the call, again using my wired headset to do so and screen has remained black ever since.

I have tried the removing battery and pressing power and home keys trick, the pressing home key for 1-2 minutes both with and without battery inside the phone and then waited 10 minutes before booting the phone…all without any change, screen still black. When I do the previous with battery in the blue light comes on as phone boots up and I hear the normal tones, noises, etc. I can also hear the normal notification noises and beeps but screen is still black. I hooked a data cable to my note 4 and connected to my laptop and phone pops up as media player and I was able to backup everything that was showing on my laptop as being in my phone. If I remember correctly I am pretty sure that showed and I was able to download everything that is critical on my phone, i.e., files that showed were Android, DCIM, Data, Pictures, Downloads, etc. so I think I’ve got everything backed up and will lose nothing if a factory reset would help. Frankly at this point I don’t care what else might be on the phone so not concerned about losing anything important. I have spent the entire weekend thus far scouring your site, suggestions, troubleshooting, posts, etc., and have also scoured the internet looking for suggestions without any luck whatsoever.

I am now writing to you in the hopes that there might be a known fix, solution or even suggestions you might have to help me get my phone back up and working with a working screen. I am going through a very costly divorce and cannot afford a new screen, digitizer, etc so I am praying for a miracle at this point. I married a girl 3 years ago who has two children, one of them autistic and should have listened to everyone when they warned me that she was just looking for a provider and a dad for her kids but for the past 3 years worked my butt off providing for and trying to be a good dad and husband and it was all for nothing. It is now costing me a ton to get out of this marriage and am lost without my phone. If it’s bad news and hopeless regarding my note 4 blank screen I want to thank you in advance and say that I really appreciate all of the selfless service you, your team and your site provides to people like me who need this type of help but don’t have but enough money just to survive. Thanks again and God Bless. —  Phil

P.S.: In the box below it asks for the android version but because my screen is blank I cannot see what the version is but assume that it is whatever came with the note 4 originally. Thanks again and I hope I hear back from someone sooner than later. — Phil

Solution: Hi Phil. Many phone users drop their phones from time to time. That’s a fact. That’s why phone makers like Samsung take this fact into consideration when designing their products. But built-in protection for drops in electronic gadgets can only help to a certain degree. Nasty drops almost always result to problems. The only way to know if the phone is unaffected after a drop is to continue using it. If nothing is different, then everything may continue to work as normal. If the opposite is true and you notice that something’s amiss, or in your particular case, the screen suddenly stopped working, then that’s an obvious indication that there is an on-going hardware problem.

We know that you’re hoping for a miracle but we are not your electronics gods here. A hardware problem must be fixed via repair. There’s no software troubleshooting or trick that you can perform to fix a bad screen. If one of the major components of the screen assembly came lose during the drop or got damaged, the only miracle that will fix it is repair. For instance, if the LCD was damaged, the phone must be opened up before that component can be replaced.

Now, you may think you can handle a component replacement, in this case a bad screen assembly. Well, it depends really. First of all, you must have the right tools to do the job. If you have them handy for some reason, you then need some basic electronics skills so you can follow a guide on how to do the procedure. Though experience is not necessary, it can really help in order to do the job properly. Component replacement can sometimes be a tricky business and may result to a bricked device if not done correctly. Doing the repair yourself is not free as you also needs to buy the replacement part (and make sure you get the right component for your phone model) and the tools. If you think you can handle all these things yourself, we suggest that you look for an online guide to help you. Our blog does not provide (or recommend do-it-yourself repairs) guides of this type so hit Google and search for them. We’re pretty sure there are a lot of websites that can provide you with one. Just remember, hardware repair is risky and may not always result to resolution (especially if done by an amateur). Do it at your own risk.

Or better still, simply bring it to a Samsung shop or a qualified third party repair shop so they can do a miracle on your device.

Problem #2: Galaxy Note 4 keeps booting to download mode | Galaxy Note 4 keeps rebooting on its own

I have a Samsung Galaxy Note 4. Lately the green Android has been popping up saying “downloading target” and my phone tends to shut off whenever I’m not actively using it. I can’t soft reset the phone more so hard reset it. Everytime I try it ends up leaving me phoneless for hours because the phone won’t come back on. None of the buttons are jammed, it isn’t the battery. I have 2 thinking that was the issue and even when I go to backup my data and factory reset in the settings it shuts the phone completely off.

The phone was originally with Sprint and is now with Boost. I’m not sure if that’s a factor in this situation. My phone is literally brand new. Is there anything I can do besides sending It off? — Darcel1991

Solution: Hi Darcel1991. if you can’t perform even basic software troubleshooting like factory reset on it, then you really have to send it off. There’s nothing that you can do in this situation to fix it.

Problem #3: Number of storage space in SD card does not change after moving files from Galaxy Note 4 storage device

I have a Samsung Galaxy Note 4. Running Marshmallow. I moved lots of apps, about 12 GB worth, to my SD card. When I read storage in the android system settings, it does not reflect my having moved all that to the SD card. The SD card does show the change. I’ve powered the phone down several times, cleaning system cache before restarting phone. No joy. I’ve done it several times. When I click on the storage amount, the break down shows apps, files, etc but it says calculating the amount and it never does finish calculating. I have ESFile app on my phone which shows the SD card exactly the same as the system display but it shows the device storage correctly, about 12 GB less, as it should. Any ideas? — Kate

Solution: Hi Kate. First, make sure that there’s no problem with the SD card you’re using. Get another SD card, insert it to your Note 4, format it, and move the files again. If the same issue happens on the second SD card, factory reset your Note 4. on other hand, if the issue won’t happen again on the second SD card, then that’s a clear indicator that the first SD card may be corrupted. Make sure that you reformat it using your Note 4 before attempting another transfer.

For reference, these are the steps on how to factory reset your Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 keeps lagging even after a factory reset

Hello. I have a Note 4. Just recently it started “lagging” really bad whenever too many things were going on at once on my phone (i.e., I’d be writing a text and if one was coming in at the same time it would lag or freeze for a minute). Then it started shutting off and re-starting itself randomly when I was using it. And it will randomly shut off and restart itself even when I am not using it. It is 11:30 am here and my phone has shut off and restarted itself probably 10 or more times. I have done a soft reset, I have cleaned it, I have removed all unnecessary apps, nothing worked so we did a factory reset. It is still doing it.

I have had Note phones from the start, I have not been very happy with this version but it has always been tolerable until now. I have had the phone for just over a year and because manufacture warranty is out my provider is telling me to just buy a new phone! This is an expensive phone and I can’t continue with this series if I will have to purchase a new one every year. — Katreena

Solution: Hi Katreena. There’s no one-for-all solution for this type of issue. You must invest time and effort if you want to dig deeper to the true cause. The general rule in fixing severe lag in an Android device is to start with software troubleshooting first. Once you’ve exhausted all software troubleshooting, then you can assume that the issue is hardware in nature. Doing a factory reset is one of the software troubleshooting that you can try. Factory reset as a solution is useless if the issue is being caused by an app or  by other things though. If the problem returned after a factory reset, there’s a chance that one of your apps is to blame. We recommend that you do another round of factory reset but this time, after doing it, make sure that you don’t re-install the apps right away. Observe the phone for 24 hours so you’ll see any difference in performance. If the issue occurs during the observation period, then there must be a hardware issue that must be addressed. Contact Samsung or any relevant party so the phone can be repaired or replaced.

Problem #5: Galaxy Note 4 keeps freezing when doing tasks

Hello. I have a Samsung Note 4 that is a little over 2 years old. It has lately started to stick and freeze from anything to browsing the Internet to typing a text message. The keyboard sticks and then typed and bunch of letters. Sometimes it will stick, lag, freeze then completely restart itself. This will happen several times a day. I have tried deleting all my apps, clearing my cache files and I’ve even done a factory reset on it and it is still having these problems. I’m currently still paying off this phone so what can I do to fix this problem cause I’m going to have it for a while longer and these problems are very very frustrating for the simplest of tasks. Please help! Thank you. — Sam

Solution: Hi Sam. The first thing that you want to do is to ensure that ALL your apps are compatible and updated. This will help minimize the bugs and may even fix the problem. Do it for all your apps. Uninstall apps that are not compatible or not updated. Or you can try to follow our suggestion for Katreena above to do a factory reset and observe the phone for a day without any third party apps. This will help you determine if the issue is being caused by software or not. Lag can be caused by a bad hardware like a malfunctioning processor so if the software troubleshooting won’t resolve the problem, get yourself a new phone. Unlike other hardware issues wherein a component can simply be taken out and replaced, lag, most of the time, involves multiple connected hardware components so fixing it is complicated and not always successful. It’s more economical for service centers like Samsung repair shops to recommend replacement instead of going-through a time-consuming repair diagnosis and repair. If you got your phone from your carrier, call them and ask for a replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S5 Boot and Lag Issues

Samsung Galaxy S5

Samsung Galaxy S5 boot and lag issues are very common. A lot of users have experienced these issues whenever their devices receive a new update or app. Detailed below are the troubleshooting steps that you can try to resolve these concerns. Hope this works for you.

If you happen to own a Samsung Galaxy S5 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S5 is stuck in a boot loop

Hi. I have a Galaxy S5 that I am having problems with. Hope you can help me. First, if I shut my phone off and when I go to turn it back on, it just goes to the “Samsung Galaxy S5 powered by Android” screen for 5 to 10 seconds then vibrates and shuts off. It keeps doing this over and over. After a while though it will turn on. Second, when someone calls me and I swipe the screen to answer, the phone just freezes and then shuts itself off. Lastly, when I do get a call and it goes through, I can hear them but they cannot hear me. If I put my phone on speaker, it works just fine and I can have a conversation with them. Thanks. — Nathan 

Solution: Hello Nathan. Looks like your phone is going into a bootloop. Have you tried to modify the device prior to this? Bootloops usually happen if you have incorrectly customized the system files. It is noteworthy that it can still successfully boot up after multiple tries. Most phones won’t be able to do that anymore. Considering that your Samsung Galaxy S5 is also experiencing freezing and audio issues, it is best to perform a factory reset. This will completely wipe your device clean so be sure to make a backup copy of your files first if you still can.  There are two ways to do a factory reset.

First is by going to Settings> User and Backup> Backup and reset> Factory data reset. Double check that you have backed up everything then tap the Reset device option at the bottom of the screen. Choose Delete All on the next screen and wait for the process to complete. You’re done once the device has rebooted successfully.

The second approach is a little complicated but this is useful if you can no longer boot to the home screen. This just needs some flexible fingers and the perfect timing to be executed successfully. Here are the steps.

  1. Turn the Samsung Galaxy S5 off.
  2. Simultaneously press and hold the Volume Up, Home and Power Continue holding them until the Android logo pops up on the screen. You will see a menu after you release the buttons.
  3. Scroll down on the menu using the Volume Down button and to highlight the wipe data/factory reset Press the Power button to select it.
  4. Utilize the Volume Down button again to select Yes – delete all user data and the Power button to confirm it.
  5. Wait for the reboot system now option to pop up and confirm the selection by pressing the Power button one more time.
  6. The Samsung Galaxy S5 should be completely wiped out and ready to be setup again once it comes back up.

All firmware / software issues that your device has been experiencing should be resolved by now. If the problem persists, consult a technician as this may already has something to do with the phone’s motherboard and or hardware functions. Hope this helps.

Problem # 2: Samsung Galaxy S5 is stuck on startup after installing an update

Hi. My Samsung Galaxy S5 continually tries to start after installing the latest update. At first it would get stuck on updating apps but now it gets stuck on start up. I have had the battery and sim out numerous times but to no benefit. Can you please help me? I live in a rural area and do not have easy access to technicians. Cheers. — Nick

Solution: Hi Nick. Seems like you too are experiencing a bootloop. It is possible that the system files have been affected during the firmware update. Same as the first issue, the best way to deal with this is to perform a factory reset. The steps have been detailed on the solution part above. Your Samsung Galaxy S5 should work again afterwards. Unless it has something to do with the device’s motherboard in which a technician is really needed in order to fix or replace it. Let us know if you need further assistance.

Problem # 3: Samsung Galaxy S5 runs slow and constantly freezes

Hi my name’s Kayla and I have a Samsung Galaxy S5. At first everything was working great and then it started lagging and running slow. I started rebooting regularly. I downloaded clean master to get rid of an extra garbage and started deleting cache more often. I noticed that this started when my phone wanted to perform an update. It was freezing, glitch-ing, lagging, restarting, and just not doing things right. I then did a whole factory reset. I had everything backed up beforehand and then restored it, but the factory reset fixed nothing at all. It’s very frustrating trying to type a single message and having to wait 10 minutes because it froze. Do you have a solution to this please?  — Kayla Awad

Solution: Hello Kayla. If the freezing issue has something to do with an app or the phone’s firmware, the factory reset should be able to resolve it. This process will completely wipe your phone’s data and settings thus making it like a brand new device. This should be the ultimate solution. However, other factors may affect the phone’s performance like too much app data and or a virus. We can check if these are the case. Try running your device in Safe Mode. This would help us determine if a third party app or a virus is causing this issue by forcing the apps to stop working. To go into Safe Mode:

  1. Power off the device then press and hold the Power button to turn it back on.
  2. Once the Samsung Galaxy S5 logo appears on the screen, release the Power key then immediately press the Volume Down Continue holding it down until the device has started back up.
  3. You will notice a Safe Mode mark at the bottom left corner of the screen if you have successfully boot it into Safe Mode.

Check if the freezing issue still continues. If it doesn’t, verify the apps installed on your phone and make sure they are clean. Remove any saved data related to a game that you are not sure or aware of. If the issue still persists, consider clearing the phone’s app cache.

  1. Power off the device.
  2. Simultaneously press and hold the Volume Up, Home, and Power
  3. Once you feel the phone vibrating, release the Power button but continue to hold down the Volume Up and Home
  4. Wait until the Android System Recovery screen appears before releasing the last two buttons.
  5. Use the Volume Down key to highlight the wipe cache partition Tap the Power button to select it.
  6. Once the step is complete, tap the Reboot System Now to restart the device and for it to enter into the regular mode again.

If the phone still freezes after doing the steps detailed above, then this is already hardware related (perhaps with the motherboard) and requires a technician’s expertise to be resolved. Let us know if you need further assistance.

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If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How to fix lag and slow performance issues on a Galaxy S5, other unrelated problems

s5

Hello everyone! Here are other #GalaxyS5 problems submitted by some users during the last few days. Don’t forget to also visit this page for more S5 troubleshooting tips and solutions.

  1. Galaxy S5 screen has yellow-green tint and unresponsive
  2. Galaxy S5 keeps saying it is on roaming mode
  3. How to fix lag and slow performance issues on a Galaxy S5
  4. Galaxy S5 won’t connect to home Wi-Fi
  5. Galaxy S5 won’t power on after charging
  6. Galaxy S5 camera won’t focus properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen has yellow-green tint and unresponsive

I woke up the other day and my phone was working fine.

I plugged it in to charge (factory charger), then quickly grabbed my phone to head out the door. Only to realize it didn’t charge? As the phone was still black.

Later on I could hear my notifications, yet the screen was still black.

Removed the battery, and I had screen visibility again. HOWEVER my screen had a slight yellow-green tint to it and it was dimmer than usual, AND my screen is COMPLETELY unresponsive.

The screen dimmed and yellowed even more, to the point it is barely visible.

The power button does not turn off the phone, only removal of the battery.

I tried a soft reset as described on the site (removal of battery, hold the power button down for one minute, then replacing battery), and the brightness returned a little, yet the screen was still unresponsive and had an odd tint to it.

I tried to start the Android System Recovery mode to wipe Cache Partition and Reboot yet the screen was almost black and very hard to see, however after removing the battery and replacing several times I finally got some brightness again, followed the steps to wipe cache and reboot and still have response when I touch the screen.

And was greeted by the same text, Whatsapp and Gmail notifications as Ive seen for the past 2 days. Along with an “Unable to Download” error message (although I wonder if that is because I removed both SIM card and SD card for the above?)

I can use my S Voice and soft keys, volume buttons and that is it.

Im completely at a loss!

Help! — Aleashia

Solution: Hi Aleashia. Was your phone dropped or got wet before the screen problem occurred? If any of these two happened, there’s high likelihood that the screen assembly got damaged. There is no software issue that we’re aware of that can cause the problem you described here that’s why the troubleshooting that you’ve tried did not change anything. Sometimes, exposure to direct sunlight for an extended period of time or any heat source can also cause damage to hardware components. To resolve the problem, you need to call Samsung for repair or have the device diagnosed and repaired by a qualified technician.

If your S5 is still covered by a manufacturer warranty, we highly recommend that you call Samsung first. Otherwise, any third party technician can take a look at it and possibly repair whatever the trouble is.

Problem #2: Galaxy S5 keeps saying it is on roaming mode

My mobile data suddenly stopped working. My S5 was working all the time then I bought a new phone, S5 Neo, and tested the SIM to S5 Neo. Mobile data was working on the new phone. I set up the new phone and chose Australia settings although I’m in UK because I will be sending the phone to Australia.

When I put back the SIMto my old S5, my mobile data won’t work anymore and it’s giving me error “Data Roaming. You have lost connectivity…”

It seems my phone S5 is now thinking that I’m on roaming and not in UK when I’m in fact in UK.  I only get this error when I’m outside UK where my network is based and it requires me to tick the roaming field.

I checked everything, APN etc, and they are all correct. I called customer service and their advice is to reset the phone to factory default. I don’t want to do that so if you can assist that will be greatly appreciated.

You can reply on my facebook page. I already liked your page also:)

Thanks. — Bing

Solution: Hi Bing. If you inserted your SIM card (in the new phone) while setting it up, the situation may have sent a request to your wireless carrier that you are not in the UK because the phone’s system is saying Australia. The first thing that you need to do is to ensure that such request is cancelled. Call your carrier again and check if their system shows that your account is not on roaming status. Doing so will prevent potential overcharges as well as fix the problem easily. This will also prevent you from doing a factory reset.

Problem #3: How to fix lag and slow performance issues on a Galaxy S5

No new apps, and I run a pretty clean phone- no games, minimal media, never multiple things running at once. Recently, my phone has been running super slowly — the keyboard is lagging when I type anything (especially in text messages), there are delays between screens, and everything is just sluggish.

I’ve wiped the cache partition, deleted non-essential apps, and cleared out photos and downloads. I don’t keep music or videos on my phone, everything is in the cloud. I was using Swiftkey, but got rid of it- I thought that might be the problem, but the native keyboard is just as slow. I’m not sure what else I can do, save a hard reset, which I’m reluctant to do because of some voicemails I don’t want to lose. I’m open to any advice you can give.  Thank you so much. — Jenn

Solution: Hi Jenn. Slow/unstable performance can be an indication of a software or hardware problem. To know which of these two is the problem, you must first try doing software troubleshooting. If the issue remains after doing all you can do in terms of software troubleshooting, you can assume that a hardware malfunction is to blame.

It’s good to know that you’ve tried wiping the cache partition but another troubleshooting step that you can try is to restart the phone in safe mode. If a third party app is creating a conflict with other apps or the operating system, booting your S5 in safe mode is a good option.

Also known as diagnostic mode, safe mode prevents third party apps and services from running. If the issue fails to occur while safe mode is enabled, that’s a clue that one of your apps is the culprit. If you haven’t tried doing it in the past, simply follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you continue to suffer lag while texting even when Safe mode is on, the next logical troubleshooting step is doing a master reset. Here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Once you’ve fully reset the phone, try to replicate the problem again. Make sure you don’t install any app before testing how texting works. If the phone continues to show lag and/or slow performance issues, you can assume that a hardware error is causing them. A repair may or may not fix the issue depending on what component is not working properly.

Problem #4: Galaxy S5 won’t connect to home Wi-Fi

Hello. I have been having wi-fi connection issues with my S4 since the beginning of time, but not until recently after upgrading my internet modem has it been unbearable. 

So my modem has a secured wi-fi (otherwise my HOME) and an open xfinity hotspot. The connection strength is equal on both, but for some reason my phone prefers the open xfinity to the Home wifi. Problem is that the open xfinity doesn’t seem to work correctly on my phone — web pages wont load and connection timeouts. I’ve tried to “forget” this open wi-fi but it keeps connecting. How can I set my phone to be locked on my HOME wi-fi? Thanks for the help. — Kirby

Solution: Hi Kirby. First of all, make sure that you delete the phone’s system cache. Temporary information and logs needed by the system to load apps are stored in the cache partition. Making sure that the cache partition is up-to-date may fix the issue easily. Here’ how:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

After wiping the cache, try to observe how your phone behaves when trying to connect to Wi-Fi again. If the same thing happens, consider doing a factory reset.

Problem #5: Galaxy S5 won’t power on after charging

Hi. My phone died from drained power. So I put my phone on charge until it was 100% and when I turned my phone back on, a funny screen popped up saying something like “Android software update 11/12” and then my screen just went black.

I literally tried everything from reading other people’s Issues and your solutions, even a factory reset that did not even want to work. So I have a screen of death and a phone of death.

The phone did not get any water damage or fell or any of that sort, it just stopped working.

Please help as soon as possible. I need my phone for work related issues and I can not afford to be offline. And since it is Sunday there won’t be an open place who can help me.

Kind regards. — Anél

Solution: Hi Anél. As much as we would like to help you, our support for this type of problem is very limited, especially that your phone won’t even power on. The most that you can do is to try booting it in other modes (like safe mode, recovery mode, download mode) so you’ll know if it’s still responsive. Otherwise, you have to have the battery or hardware checked.

Problem #6: Galaxy S5 camera won’t focus properly

My camera alternates between not being able to focus on things that are far away and not being able to focus on things that are close. Its one or the other. Only sometimes, for a short period will it focus on things from both distances. I have already tried clearing the camera data and cachr and that didn’t work. And I’ve put it in safe mode to see if it was from an app, but the problem still persisted. The only thing I haven’t done is reset the whole phone, which I haven’t done because I was hoping there is another option or way to fix it, as resetting it annoying. This problem had been on and off ever since I had this phone, for two months, and it’s very inconvenient. — Lizzy

Solution: Hi Lizzy. The Galaxy S5’s camera focusing mechanism is implemented by a combination of both hardware and software processes. Because there’s no pinpoint way to know exactly what may be wrong, the general rule of thumb is to do software troubleshooting first. If the issue won’t be fixed by basic software troubleshooting, then you can assume that the camera’s hardware is problematic. Be sure to wipe the cache partition, boot the phone in safe mode, and do a factory reset.

If you think the problem is hardware-related, contact Samsung or your carrier for a replacement.

Samsung did admit before that a very limited number of early S5s had camera problems although they had already addressed the issue. It’s still worth calling them though to see if there’s something that they can do about your unit in particular.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

“SD card encryption error occurred” error keeps popping up on Galaxy S5, other issues

Even with the arrival of the most recent Samsung flagship, the Galaxy S7, we know that millions are still using the still hugely popular #GalaxyS5. That said, we continue to publish posts that answers some of the issues bothering users from time to time.

s5

Below are the specific topics that we answer in this material:

  1. Galaxy S5 SMS app lags | Galaxy S5 takes a long time to upload a photo
  2. Galaxy S5 can’t read encrypted SD card | “SD card encryption error occurred” error keeps popping up on Galaxy S5
  3. Galaxy S5 slow performance issue after installing Android 6.0.1
  4. Galaxy S5 can’t make/receive calls and can’t send/receive SMS
  5. Galaxy S5 won’t turn on
  6. Galaxy S5 photos disappear when “automatic date and time” is not enabled

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 SMS app lags | Galaxy S5 takes a long time to upload a photo

I have an S5 and it is running terribly I wanna throw it. haha. Multiple problems. I will make a list

 

  • When texting a message (to anyone) if i am having a conversation via text with someone, I can not type a message until my previous message has sent or their’s has come through. When i start typing, nothing appears and then all of a sudden the words i have texted come up multiple times in different order over and over. Super frustrating.
  • When trying to load an image to a text to send, it literally takes over 30 seconds to upload the picture. Very slow and frustrating.
  • When trying to close out of text by pressing the arrow button at the top to get to another message, this takes a very long time as well.
  • When opening an app, it will take over 10 seconds to open and then another 10 to load. This happens with any app.
  • My touchscreen is unresponsive sometimes and on multiple occasions will not work. I need to reboot phone.

 

I have done the reboot, cleared the cache in reboot mode, closed all apps, reinstalled apps, deleted certain apps, removed the SD card — everything. The only thing i have not done is a factory reset, and that’s because i do not want to lose everything on my phone. Please i hope you can help me. — Dezira

Solution: Hi Dezira. If you’re really serious in resolving your issues, you must do a factory reset. It is part of a series of software troubleshooting that must be performed in an Android device. If you don’t want to do that, then simply call Samsung or your carrier to give you a new phone.

For reference, below are the steps on how to do a factory reset:

  • Create a backup of your files.
  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 can’t read encrypted SD card | “SD card encryption error occurred” error keeps popping up on Galaxy S5

My mobile is a company device. As a consequence of moving to intunes as a Mobile Device Management, it requires that I turn on the encryption of both phone and Micro SD Card. The phone part of the process seemed to work with no problem but while running the SD part I get an error that says “SD card encryption / SD card encryption error occurred”. If I tap the error it brings me back to “Encrypt external SD card” screen and it goes on as a loop… As a consequence, I cannot see any of the files that I had in the card (mainly photos and videos) while on the phone. I can see the files if I put the SD card in the laptop but if I try to open the files it says that they are too large or are corrupted… Any idea of how to retrieve the files? As usual with these things, there is a sentimental value attached and they are not backed up anywhere else… — Manica

Solution: Hi Manica. Creating a copy of files from an encrypted SD card can only be done by the device that has the encryption key, in this case, your Galaxy S5. Since your phone can no longer read the card properly at this time, there’s no way that you can retrieve your files. If you’re lucky and the cause of the error is due to a corrupted SD card filesystem only, you may be able to repair it via Windows Check Disk command. If you want to know how to run checkdisk on your SD card, kindly use Google for a guide.

Remember, if the current filesystem on the SD card is not corrupted, then there may be another reason for the error.

Problem #3: Galaxy S5 slow performance issue after installing Android 6.0.1

Hello. I have a Galaxy S5 which has been working great except after I downloaded 6.0.1. After doing that my screen became unresponsive, I couldn’t open an app, type on the keyboard, open a page when reading a book, nothing. It took me a long time to find a common denominator. It happens when screen rotation is turned on. From time to time the eyeball icon comes on and when it is on  that is when everything freezes. Once it goes away, the screen will respond to my many inputs that I had done. I’ve turned off smart screen and left screen rotation on, but it still happens. Taken the battery out but that doesn’t work. I think I have tried everything with the exception of a factory reset. Does this sound familiar and am I missing any fixes? Thanks so much. — Gean1033

Solution: Hi Gean1033. if you’re positive that the issue started after you installed an Android Marshmallow iteration, then these are the things that you can try:

Wipe the cache partition. Making sure that the device uses a fresh set of system cache is important. This will not only hasten the opening and loading of apps but can also remove bugs. To wipe the system cache, follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Update ALL apps. Once you’ve refreshed the cache partition, the next thing you want to do is ensure that all your apps are compatible with the firmware running on your device. This can be done by updating them but you also need to double check everything. Updating an app does not necessarily mean it’s now compatible with the operating system. The most recent update may, after all, only intended for the previous version of Android. So, make sure that all your apps are compatible first before you update. If you are not sure if an app is compatible or not, try to contact the developer.

Do a factory reset. If wiping the cache partition and updating won’t help, the next logical step is factory reset. Take it or leave it.

Also, make sure that you leave enough time for observation after a factory reset. Don’t install apps right away. You need to observe how the phone works without apps after a factory reset.

Contact your carrier or firmware developer. If factory reset won’t resolve the issue, make sure that you let your carrier know about the issue (if you received the update from them). If you manually flashed a custom firmware on your device, contact the firmware developer for support.

Problem #4: Galaxy S5 can’t make/receive calls and can’t send/receive SMS

Hi. I bought a Samsung S5 off eBay and paid £300 for it. I’ve now had to send my phone back to the shop I got it from for the 3rd time costing me an extra £30 because I can’t make or receive calls or texts but I can access the net using my data. Do you have any idea why this keeps happening? I insisted I wanted a refund when it happened a second time but the seller insisted that I send the phone back so he could sort it once and for all. He said please send phone back to me and I will make sure it doesn’t happen again and that he would pay for me to send the phone to him and have it returned but he didn’t pay me anything. Now I’ve had to send it back for a 3rd time after it working okay for a year. Please help what can I do. Thanks. — Scott

Solution: Hi Scott. We need more information about this issue in order to even get started. The information you provide here are not helpful in even giving us a clue on where to start. Telling us that your phone does not receive or make calls and texts is insufficient. We also need to know if your phone’s software has been modified or not. Since you also have a call and text issue, you also want to contact your network provider about it. Check our Galaxy S5 troubleshooting page for possible solutions might also help. Finally, since the shop where you got the phone from seems to know about the history of the device more than anyone else, we strongly recommend that you ask their assistance on this matter.

Problem #5: Galaxy S5 won’t turn on

Hi. I put my phone on charge two days ago and left it for a while to charge, it was on about 10% battery. In my accommodation when you leave the room with your card the electricity switches off, but I forgot this and came back 5 minutes later to a dead phone. This was unusual because with that amount of charge, and considering I had put it on flight mode to charge faster, it shouldn’t have used up the 10% of battery in that time. Since then it has not turned on, the most it does is vibrate when I plug it in and when I press the power button. I would have thought it was just the screen but the light up buttons at the bottom of the phone do not seem to be responsive or light up either. I have since bought a new battery and put that in the phone today, but the same problem seems to persist, and my phone will not turn on still. I really would like a way to fix it or at least have a way to retrieve my photos off the device if I have to get a new one.  — Emily

Solution: Hi Emily. If using a different battery did not make a difference, then the next best thing that you can do is to see if you can turn the phone on to other modes. Below are the steps that you can try.

Boot in Recovery mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your S5 remains unresponsive after trying all three modes, submit the phone for a repair or replacement.

Problem #6: Galaxy S5 photos disappear when “automatic date and time” is not enabled

Hello. I have a Samsung Galaxy S5 with U.S Cellular and I have had this problem before and it happened again today. It’s really annoying.

Basically, if the “automatic date and time” is ever deselected, all the pictures I take show up as the same picture as the picture previous to them being taken. Just an hour ago I was taking pictures of my 19month old daughter and somehow the date and time got deselected during the time I was taking pictures because when I go back to look at her pictures, she has some where she’s standing and then some where she’s smelling flowers. I try to view the ones where she’s smelling flowers and it shows up as her standing like the previous picture. This makes no sense. And it does this with the rest of the photos. I’m highly annoyed by this because some of those pictures were perfect and she won’t do them again. It’s not easy getting the perfect picture with a very young toddler. I would send you a picture of what it looks like on my phone, but I have no way of attaching a file here.

I go into my gallery, choose the photo where she’s standing, tap to see the rest of the photos at the bottom of the screen, I try to tap the one with her smelling flowers and it shows up as the same picture I was just looking at: her standing.

I hope this makes sense and I hope you can help me retrieve these original photos I took with her smelling flowers because I really wanted those. These pictures are also automatically updated to my Dropbox on my computer and it still shows the same poses and not the original pose. Thanks. — Sarah

Solution: Hi Sarah. We’re not sure if we understand your issue correctly but as far as we know, an incorrect system date and time should only make sorting of photos different but nothing more. In other words, if your phone uses an incorrect date and time, the photos in Gallery app may be arranged incorrectly but not to the point of changing the thumbnail and the content itself. If, indeed, the thumbnail and actual content of photos are changed or even deleted (since you can’t seem to find them), then this must be a unique bug that we haven’t heard of. To find the “missing” images, create a backup of all your files to a computer and use the computer to look for them. If the ones you’re looking for are nowhere to be found, then they must really be deleted for some reason in your S5.

To prevent the issue from happening again, make sure to do a factory reset after creating a backup of your files.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t charge by wire or wireless, other issues

Hello everyone! Welcome to another article that provides solutions to some #GalaxyNote5 issues. In this post, we discuss 5 other problems submitted by some members of Android community over the past few days.

Note 5

Below are the topics we cover here today:

  1. Water-damaged Galaxy Note 5 is completely unresponsive
  2. Galaxy Note 5 won’t charge by wire or wireless
  3. Galaxy Note 5 not receiving SMS from Grubhub and unregistered contacts
  4. Galaxy Note 5 overheating and slow performance problems | Supported video formats of Google Drive
  5. Sprint Galaxy Note 5 LTE not working in China

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water-damaged Galaxy Note 5 is completely unresponsive

Hello! So I have a problem with my brother’s phone. He has a Samsung Note 5 (It’s not the original I think, it’s just a copy). A week ago, the phone fell in the water (not a lot of water, just a little) and my brother used hair dry, but he stopped when my sister told him, it’s not good to use it. He used it for just some seconds. And I tried to turn off the phone. Then in the screen the logo of the Android showed (the robot, that green thing) And it was like its stomach was open, and then we saw some Chinese stuff and the phone didn’t want to turn off. We putted in a bag full of rice for a night, then in the morning I tried to turn it on, but it didn’t respond, I tried even to charge it. But no response. I want to turn it on for my brother, I really wanna do this as a gift for him. Please answer me! I need your help. — Wissal

Solution: Hi Wissal. The worst thing that you can do with a wet or water-damaged smartphone is to turn it back on. Not only can it potentially lead to more hardware issues but doing so can surely fry the wet components as well. Electronics and water, obviously, don’t mix well. There’s no software trick that you can do to resolve problems due to water damage. Thus, the software tips that we provide in this blog will definitely not work in your case. We don’t know what your expectations are but this type of issue may only be resolved via repair. Frankly, even a good repair may not even save the phone anyway if water has affected critical or hard to replace parts.

We notice that you tried to put the phone in a bag of rice before turning it on again. The effort is good but it’s really not effective if you have a non-removable battery pack like the Note 5. First of all, you want to immediately remove the power source from the device (battery) to prevent it from shorting other components. The longer the battery stays inside a wet phone, the higher the chance of it causing more damage. We know that removing the battery of a Note 5 means tampering with the phone itself, which also means voiding the warranty, so it’s usually out of the question for most users. Not removing the battery immediately and leaving it connected until should have messed the phone to a certain degree so there’s really nothing that you can do much. Still, it doesn’t lessen the need to do it right away in any case. This is an important first step when dealing with a wet electronic gadget.

Another thing that you should note is the fact that leaving your phone in a bag of rice will only work if done so in an extended period. Overnight won’t do anything. Again, you have to  remove the battery first and dismantle the parts that can possibly be separated from each other. Once you’ve done that, you must wash the parts in alcohol before drying them up. Afterwards, to ensure that no moisture is left, you must leave the disassembled components in a bag of rice for up to a WEEK at a minimum. This will ensure that the rice will absorb all moisture and that the parts are thoroughly dried. To be sure, leaving the parts in a bag of rice for up to 2 weeks is not unheard of.

Since you’ve not done the above procedures before turning on the phone again, you can assume that you are now dealing with a hardware problem. You can’t expect Samsung to fix the issue yourself so you must bring the phone to a good repair shop so they can check if there’s something that they can about the device at this time.

Problem #2: Galaxy Note 5 won’t charge by wire or wireless

I have a Note 5 on Verizon. Software is completely up to date. About a month ago phone stopped charging on charger. Tried 4 different chargers including a new one. None of them worked. Examined port. No damage or corrosion. Purchased wireless charger. This worked. About a week later the wired charging worked fine. Now the phone stopped charging via wireless and will sometimes charge wirelessly. When placed on wireless charging it states that it’s charging for about 2-5 seconds and then says wireless charging paused. If I remove and replace I can eventually get it to charge. Seems to work better with phone turned off. I have soft reset multiple times and have wiped the cache partition as well. — Taylor

Solution: Hi Taylor. Like you, there’s no way for us to know for certain what the real deal here is so you must try all available troubleshooting for you. This will not only help you identify the problem, or give you an idea where the problem lies, but may also help you resolve the issue once and for all. When speaking of troubleshooting, we mean doing software solutions on your end like observing the phone in safe mode and after a factory reset, updating apps, updating the current Android version (if there’s an available update), or even by manually flashing a stock ROM. As a general rule, if you’ve exhausted all software troubleshooting, you can assume that hardware malfunction is to blame. You can then send the phone to a service center, preferably that of Samsung, or better still, simply find a way to have it replaced.

Boot the Note 5 in Safe mode

For reference, here are the steps on how to boot your Note 5 in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Safe mode, also known as diagnostic mode, is a slightly different Android environment where you uninstall apps in case you suspect one of your third party applications is problematic. You can engage safe mode if you want to see a difference on how the phone behaves when not in normal mode. If the charging problem won’t go away even while your phone is in safe mode, you can rule out third party apps as the cause. On the other hand, if your Note 5 charges fine in both wired and wireless modes, then the next logical step to do is to uninstall third party apps until the issue is eliminated. Safe mode will not identify which app is the culprit so you have to remove apps until you notice that charging process is back to normal.

Wipe the phone clean thru Factory reset

Since you’ve already indicated that you’ve already wiped the cache partition, another good thing to try is factory reset. This is a more drastic form of troubleshooting since it involves deleting everything in the phone’s primary storage device. Make sure that you create a backup of your personal data before  you factory reset the device.

Now, factory reset is only effective if the root of the issue lies on the firmware. If the charging issue is due to a third party application or hardware error, doing it will not have any effect on the issue whatsoever. It is worth doing in your case though, since we are yet in the process of isolating the problem. Ensure that you observe the phone for at least 24 hours after a factory reset so you will notice any difference. You don’t want to install anything or download anything during the observation period so refrain from re-installing your apps right away. To factory reset your Note 5, follow

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Flash a stock firmware via Odin mode

Another worthwhile software procedure that you can do in your case is by replacing the current firmware (operating system version), especially if the issue happened after an Android update. We must emphasize though that manually flashing a firmware has its risks. For example, using a faulty USB cable may result to errors as not all data will be transmitted between the computer and the smartphone. Using an incorrect firmware version can also lead to problems like bootloop and random reboot. Manual firmware flashing is not usually recommended for average users by Samsung so you must look for a reputable guide online. You can use Google to do the job.

Submit the phone for repair or seek for replacement

As mentioned above, if the software troubleshooting procedures have been exhausted and the issue remains, you can assume that the issue is beyond your ability to fix. Call Samsung or find a shop that can do a full hardware check on your Note 5. If the phone is still under a replacement warranty, you might want to replace the phone instead.

Problem #3: Galaxy Note 5 not receiving SMS from Grubhub and unregistered contacts

Since I purchased the Galaxy Note 5, I stopped receiving texts from Grubhub when i order from them and from random people i work with that are not in my contacts but have shown me on their phone that they texted me and have the correct phone number. I do not know why when i do receive texts from others businesses and doctors that are not in my contacts, so i did not set an exclusive filter to my recollection. I would like to know that the restaurant received my order when i use Grubhub. I have fingers crossed now that my dinner is on its way. I have not had any issues sending messages. — Laura

Solution: Hi Laura. The first step that you want to do here is to ensure that your Messaging app is working and its settings reset to default. This can be done by clearing its cache and data. Here’s how:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the Messaging app.
  • Tap Storage.
  • Tap Clear Cache, then Clear Data (in this order).

Tapping the Clear Data button will delete existing conversations of the app. Make sure that you create a backup of your SMS if you don’t want to lose them. You can do that by using Smart Switch or Kies.

Once you’ve cleared the cache and data of the messaging, observe the phone for some time to see the difference. The problem remains, try using another messaging app from Google Play Store.

You also want to let your wireless carrier know about the problem as there may be some network problems affecting your area or account.

The Grubhub issue may also be isolated to the app itself so we also recommend that you contact its developer so you can ask for direct assistance from them.

Problem #4: Galaxy Note 5 overheating and slow performance problems | Supported video formats of Google Drive

  1. Deleted nec apps off Note 5 believing them to be third party nonsense. They were necessary. Looked in Play Store, app, all. Did not see the apps.
  2. Uploaded videos (business) to Google Drive. The videos won’t play.
  1. Phone overheats way too much. I’m placing it in the fridge to cool.
  2. I removed 50% pictures, videos, files by placing it on a SanDisk dual drive, so, it has over 10GB memory. It should be faster than it is. Instead, it hesitates and lags. Doesn’t open web pages quickly either. I DO work it to tears, but I thought I could. It’s a Phablet, no? That was the whole point in getting it. I’ve removed the three or four cache cleaners, battery tender (drainers) I had on there. Thank you in advance for any and all assistance. — Janet

Solution: Hi Janet. First of all, if you’ve deleted critical or important files, apps, or services by mistake, the best thing that you can do to restore them is via factory reset. Doing so will ensure that your phone has all the basic apps and services. Refer to the steps above on how to do this.

For the second issue, make sure that the uploaded video files are not corrupted and the file format are supported by Google Drive. The following are the formats that Google Drive can play:

  • .WebM files (Vp8 video codec; Vorbis Audio codec)
  • .MPEG4, 3GPP and MOV files – (h264 and mpeg4 video codecs; AAC audio codec)
  • .AVI (MJPEG video codec; PCM audio)
  • .MPEGPS (MPEG2 video codec; MP2 audio)
  • .WMV
  • .FLV (Adobe – FLV1 video codec, MP3 audio)
  • .MTS

Try playing the videos in a computer first to see if they work. If they won’t then those files are corrupted.

Your third and fourth points may be related and may be indications of on-going hardware problem. Make sure that you do a factory reset and observe the phone for at least a full day, without apps. This way, you can compare how the phone behaves when it runs a clean firmware version (after a factory reset) and current status. If lag and overheating are observable even after a factory reset and without your apps, that’s a clear sign that you need to find a way to have the phone replaced.

Problem #5: Sprint Galaxy Note 5 LTE not working in China

Hello there!! I recently got my phone unlocked by Sprint. I travel to China a lot and figured I’d get it unlocked and use a China Telcom SIM card. Before I got here I had a friend get me a SIM card. He got an 18GB data card. I didn’t need to make phone calls with it so i figured that would be fine. Turned off the phone, changed out the SIM card and powered the phone back on. Nothing happened. We double checked a couple things and it turned out that my Note 5 was missing a needed spectrum range. I know that wasn’t very detailed, but if you could check into it. oh! it was also something about my model number not being the right one for international/China Model number is: SM-N920P — Josh

Solution: Hi Josh. The SM-N920P model uses the following frequency or bands:

  • 4G FDD LTE: B2(1900), B4(AWS), B5(850), B12(700), B25(1900), B26(800);
  • 4G TDD LTE: B41(2500)

The Chinese carrier you’re on must be using any of these bands in order for mobile data (LTE) to work on your Note 5. Make sure that you call them to so you’ll know if your Note 5 is compatible with their network. If they don’t support any of the mentioned bands above, there’s no way you can use that Note 5 for mobile data. The availability of usable band in a smartphone is provided by a special chip so there’s obviously nothing that you can do about it. There’s no special software trick that can give your phone the capability to work in additional frequency.

Alternatively, you can try doing some detective work to see if there’s a carrier in your area that supports any of the supported bands. If there’s one, then you can simply buy their SIM card to continue using LTE.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy Note 5 stuck in boot loop after rooting, other issues

Note 5 Note 5

Good day everyone! We give you three more #GalaxyNote5 issues and solutions in this post. We hope that we continue to serve Android community as we continue to offer free advice in this blog. Don’t forget to visit previously posted materials for this device by following this link.

  1. Galaxy Note 5 stuck in boot loop after rooting
  2. Signal is breaking up on receiver’s end when making a call on Galaxy Note 5
  3. Galaxy Note 5 has multiple problems after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 stuck in boot loop after rooting

I have a Note 5 sm-n9200 Hong Kong running marshmallow. i have tried several times to root the phone but it keeps saying fail. before i try to root the phone if i put it on download mode and press volume up i use to see custom binary (recovery) blocked by frp lock so i was thinking maybe that why it always fail to root. then i turn on my phone and downloaded bypass install it then put it on download mode try to root it and it rooted. i was excited.

before i root it, i remove the sim card after the root i was using the phone so i had to insert my sim card and it say i should restart the device. when i did it never come up. it keeps restarting and going off and on on Samsung logo.

so i downloaded the software version for me to be able to unroot the phone and set the phone back to the original. when i flash the phone back then it boot up and show me language. i select English. then it show me network. i connected my WiFi and click on next. then it says i should agree to the terms and condition. when i did it keeps loading and it never passes the internet. i can’t click on next or skip it and because is not allowed then return me back to the WiFi settings.

i inserted my sim card, got to the network connection keep loading and say no internet connection and return me back to WiFi settings.

so i try to turn off the WiFi and click next to continue but next never appear. i can’t click on next on skip. i am stuck at those place for weeks now. i keep asking for help no one respond to me until i finally found this page on the internet. Please, i really need your help and reply on this. I am getting frustrated day by day. your help will be much appreciated. i love note 5. thank you. — Jeff

Solution: Hi Jeff. This is exactly one of the reasons why average users are discouraged to customize or modify official software in the first place. There’s always a risk of complications when doing it due to a number of reasons.

While installation of custom ROMs and rooting is not illegal in most countries, the process can often result to problems like the one you’re experiencing right now. In terms of solutions, there aren’t many options for you. The things that we recommend here may or may not work on your particular device. Anyhow, here they are.

Turn off the phone

The first step is meant to ensure that the device completes a full power cycle. Make sure that the phone is turned off for at least 10 minutes in order to fully drain any charge in its inside components.

Boot your Note 5 in Recovery mode

You have two aims in booting your phone in this mode. The first one is to check if you can regain normal boot mode after wiping the cache partition. The second one is to wipe the phone clean via factory reset. Here are the steps on how to boot in recovery mode:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ or ‘Yes — delete all user data’ and press the Power key to select it.

Try to install other stock or custom ROMs

If wiping the cache partition and factory reset won’t help, the only solution at your disposal is flash other firmware for your device. We know you’ve already tried this once but it sometimes work when done correctly. If the phone remains stuck in bootloop though, find a way to have it replaced.

Problem #2: Signal is breaking up on receiver’s end when making a call on Galaxy Note 5

For the past two weeks almost every person I’ve talked to on the phone with has complained that my signal is breaking up despite the fact that I can hear them just fine. This occurs everywhere — at work, out or at home. My phone signal is at least two bars almost always. I’ve already played with the signal settings going from Global to LTE (haven’t messed with GSM simply because it’s given me an error message before) and I’ve already replaced the SIM card but yet I’m still having complaints.

I haven’t recently tested out the recording voice and playing it back option but I did a few months ago and it worked just fine. I’m not sure what else it could be other than network coverage, but I have Verizon… they’re supposed to work everywhere so I’m at a complete loss as far as what I can do. Hopefully you have some advice for me… — Natalie

Solution: Hi Natalie. The first thing that you want to do is boot your phone in safe mode. This will help you determine if a third party app is to blame. To do that, just follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Safe mode prevents third party apps from running so if your voice calls work normally on the receiving end, that’s an indication that an app is responsible for the issue.

If the same thing happens even when safe mode is enabled, the next best thing that you can do is to record your voice so you can listen to the output. If your voice does not sound normal in the recording, or if there’s a crackling sound in the background, the problem should be on the microphone. Try using a headset during calls to remedy the situation, or better still, simply ask for a replacement device.

However, if your voice sounds normal and there’s no discernable microphone problem, the most likely culprit is your network. Make sure that you work with your wireless carrier to resolve the issue.

Problem #3: Galaxy Note 5 has multiple problems after an update

Worked fine for almost a year. The Keyboard failed. Touchwiz failed. I used Swype and then back to the Keyboard after the updates. Then there was a lag when texting or typing more than a sentence anywhere. Then it started to crash and restart. Then crash and restart on two different screens. One was with the Android on the screen stating “Downloading – do not turn off – Target.” Then the second is “Kernel Panic Mode.”

Both times I did a soft restart and it would work fine. Then it would keep happening until it finally died and won’t turn on.

Took it to Sprint. They won’t touch it since there’s no insurance on it. And it was brought to the Samsung branch in NYC where they’re saying they will not fix it or replace because they’re blaming me for downloading a third-party app that caused the issue. They referred to the error screen that stated among it’s wording “custom” stating it’s something I did. This is all despite the fact that the phone was brought to them within the one-year warranty so I’m fuming.

Any guidance or direction on this matter will be appreciated. I’m disgusted that Samsung won’t take care of this issue being that I’ve read of the Note 5 having issues after software updates. Which is when my issues started.

I downloaded the first major last update and I started to have the phone lag when texting. Then I ran the second smaller update and then my major issues started. I’m very frustrated and next step is to contact the Samsung the corporation via a phone call. Note the phone is a lease out of Best Buy and that’s another stop that’s going to be made.

Thank you in advance! — Lynnette

Solution: Hi Lynnette. Looks like the main concern right now is how to power on the phone. In order to do some troubleshooting, we must first ensure that your phone turns on. If we can’t attain that, there’s really nothing much that we can do to help. If your phone won’t power on, that’s probably because of a hardware failure. Because we can’t obviously fix a hardware issue, you must find a way to resolve the issue on your end. You might want to tap third party shops to do that.

However, if your phone still turns on but is stuck in Samsung logo screen or goes directly to Odin/Download mode, you want to check if you can boot it to recovery mode instead. Please refer to the steps provided above on how to do this.

If the phone remains generally unresponsive and will only boot in download mode, look for guides in the web on how to install stock firmware in your particular phone. Keep in mind that manually installing a firmware is risky and may even complicate the current issue you have. However, this is the only effective solution left for you at this time.

 

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 randomly restarts and does not work when it’s not charging, other issues

Note 4

If you’re reading this, you are most probably looking for answers to your own #GalaxyNote4 issue. We hope that the solutions we mention here can help Android community deal with Galaxy Note 4 power issues.

  1. Galaxy Note 4 randomly restarts | Apps on Galaxy Note 4 keeps crashing
  2. Galaxy Note 4 keeps restarting, freezing, and lagging
  3. Galaxy Note 4 randomly restart and does not work when it’s not charging
  4. Galaxy Note 4 won’t restart and keeps on freezing
  5. Galaxy Note 4 won’t boot up normally and randomly turning on and off

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 randomly restarts | Apps on Galaxy Note 4 keeps crashing

My phone randomly restarts a lot and often crashes when I try to open apps. I did a factory reset on the phone and I still seem to be having troubles with it running very slowly and it doesn’t restart as often as it did before the factory reset. however it still does restart occasionally.

I’m also having a lot of trouble with updating the apps to current versions from the factory version of my phone. It took me an hour to update to the current Facebook Messenger and I’m on quite reliable Wi-Fi connection, and it wouldn’t update through my data network.

When I plugged it in the first few times after the factory reset, the screen would stop working and glitch quite a bit, but also doesn’t seem to be doing that now. I’ve had the screen come up completely blank besides the wallpaper a couple times and it won’t load certain apps either (however apps not loading could be that they aren’t the updated version currently).

The battery life seems to be dropping 5-10% every time it restarts.

Phone is updated to the latest Lollipop version 5.1.1 but there is no update for Marshmallow yet on my phone.

I’m with Telus for a provider.

Any apps I’ve downloaded are popular apps (Facebook, Instagram, Twitter, Colour Switch, Make 7!, etc.) and I couldn’t imagine that those would be a cause of the problems.

I also haven’t downloaded any music within the past week or so or otherwise.

Any idea what would be wrong? — Kass

Solution: Hi Kass. The rule of thumb when troubleshooting an Android device is to go with basic software troubleshooting first. If issues remain after you’ve exhausted all software solutions, you can assume that there’s a hardware issue behind them. We noticed that you’ve already performed a factory reset, which we say is the last software troubleshooting step that you can do. That nothing changes after doing a factory reset doesn’t mean that a hardware issue is to blame. We suggest that you do another round of factory reset and observe the device as long as you can without installing any app. This will help you tell if the restart problem is due to an app or not.

A reliable internet does not necessarily mean a faster internet connection speed. Try to update your apps using a known fast internet Wi-Fi network to see if the slow update issue is due to a phone problem or to a slow internet connection.

If doing these things won’t change issues a bit, consider getting another battery. Doing so may fix the restart and battery drain issues.

Finally, if a new battery doesn’t seem to be the solution, consider getting a replacement phone.

Problem #2: Galaxy Note 4 keeps restarting, freezing, and lagging

This is my sister’s old phone that she was having issues with restarting, lagging, and freezing. I had done a factory reset on the device and without installing any other additional apps to the phone the problem still persist. i switched the SD card from an 8GB to a 32GB Sandisk ultra micro SDHC. Nothing changed… sometimes the operating system won’t work and i get a notification saying to wait or close it.

I’m not able to setup the finger print reader, and cannot when i try to update the operating system it says “software update is temporarily unavailable. try again later.” I know when you polish a turd it’s still a turd but just have hopes to resurrect this turd!

Hope to hear back from you soon with some helpful info! — Patrick

Solution: Hi Patrick. We need a full history of a device in order to be effective so we doubt if there’s any other thing that we can tell that will work. As mentioned to Kass above, if software solutions won’t work, that’s a clear indication that you have a hardware issue at hand. If nothing appears to change even after the phone is fresh after a factory reset, you are out of luck.

Also, if your phone happens to run a custom ROM or if it’s rooted, we recommend that you try to revert all software back to stock. This might very well be your ticket to resolution.

Problem #3: Galaxy Note 4 randomly restart and does not work when it’s not charging

The phone keeps shutting off and tries to restart but can’t. It just goes to the Samsung Galaxy screen then shuts off and repeats itself. Sometimes on rare occasions it turns on and last for a few minutes. It only works when I’m charging it, but sometimes even when it’s charging, it shuts off. I looked at the phone status and battery health says good. I bought a new battery and this one works just fine, even though it’s not from Samsung. That battery also says battery health is good. So I am confused when both of them say it is good but the original Samsung one is not working? Maybe it is something wrong with the phone? Also the new battery I bought is at a much higher temperature than the original. It’s about 37°c and the original was about 32° c. I want to know why this issue keeps happening! — Alex

Solution: Hi Alex. Either your phone is overheating, which results to random restart, or there’s a hardware issue that we don’t know of. That the system appears to show both batteries are in good health can be an indicator of a problem.

To troubleshoot, you can start by booting your phone in safe mode. Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Once the device is in safe mode, observe the phone for several hours to know if the phone continues to randomly restart, or still not charging correctly.

If the issues remain, do a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Again, you need to observe the phone for hours. If the issues persist, you’ll know that you have a phone problem.

Problem #4: Galaxy Note 4 won’t restart and keeps on freezing

For about 1.5 months I’ve been having various issues with my phone. It seems to freeze up when there is inactivity or freeze when it feels like it, randomly. I have to do a soft reset to get the phone to turn on. Usually there is an Android icon that appears on the phone and it says “it’s downloading” and not to restart the phone, which I have to do, because it just stays stuck on the android icon. it also says “error booting”.

I have tried to do a factory reset, which can never be completed, because the phone won’t restart itself. Also, I can’t do the latest software update because it won’t restart the phone after it uploads the update information.

I’ve dumped most every application that I can, and deleted pictures, texts, videos, anything to clear up the memory space.  Also, I have repeatedly cleared the phone’s cache. I don’t know what else I can try. 

The phone is too expensive to replace, and I don’t have “insurance.”  The phone is also over a year old. I can usually get the phone to work again after a soft reset (removing the battery, depressing the power button, waiting a moment, then replacing the battery). I may have to do a soft reset at least 3 times a day because the phone just locks up. Any different suggestions?

Also, is there a different way to do a factory/hard reset, that doesn’t require the phone to restart itself? (Also, phone cannot be set to restart itself, will only power off.  I also tried the volume up/down and depressing the power button at the same time, which didn’t work at all. Please help. — Angie

Solution: Hi Angie. If your device refuses to restart normally, then there’s no way that you can update your phone or a factory reset. The system needs a complete powercycle in order to make the changes stick.

The only thing that you can try right now is to manually install a stock ROM, especially if your device is rooted or running a non-stock firmware. Otherwise, you simply have to suck it up and make do with what you have.

Problem #5: Galaxy Note 4 won’t boot up normally and randomly turning on and off

Well it all started with my note 4 randomly turning on and off and booting into Odin mode without me initializing it (not able to boot normally error etc). so I did a factory reset and thought that would fix it, but it was all to no avail… Searching online i came across how to actually use odin mode and how it would be fix by downloading the official firmware and re-installing it with odin. I did just that and it fixed it! For a couple of days that is.

It started doing the same thing, so well i did the same thing, but this time while doing it in odin i got “error” and in the phone i would get a “a firmware error update occurred, please go to recovery in Samsung Kies” and i’ve been wanting to try that but now my phone won’t even turn on.

I did all the helpful steps you provided (taking the battery in and out, waiting a couple of minutes/seconds, etc) but it just won’t turn on. I started to think that it might be completely dead, BUT it is somewhat recognized by my PC when i connected it. I truly don’t understand this and i really hope you could help me :/ Thank You. — Nick

Solution: Hi Nick. Well, we need to make the phone to turn back on first. If that’s not possible, then there’s really no moving forward with your case. Needless to say, our first priority is by making the phone power back on. Since we can’t perform any software troubleshooting obviously, we need to look into the hardware aspect. Have the hardware checked. You probably want to make sure first that the hardware buttons are working fine. Have the phone checked by Samsung or any qualified shop so a full hardware diagnostics can be performed.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to a Galaxy S6 lag issue after updating to Marshmallow, other issues

 

S6 Edge

If you’ve been using Android for quite some time, you may have already experienced stuttering or lagging issues before. Although the problem is more prevalent in cheaper Android devices, many high end Samsung Galaxy users are not immune from them. We cover lag issue in one of the issues in this post today and we hope that the suggestions we provide here can serve as a helpful tip in resolving it.

  1. Galaxy S6 lockscreen swipe pattern not working after Marshmallow update
  2. Soft reset good solution for Galaxy S6 power issue
  3. Galaxy S6 stuck in bootloop and won’t go to recovery menu
  4. Solutions to a Galaxy S6 lag issue after updating to Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 lockscreen swipe pattern not working after Marshmallow update

I need help. Marshmallow updated onto my phone and now the swipe pattern doesn’t work and I’m locked out. I have Sprint, Samsung S6 it is saying wrong pattern 1 hour wait time between. it is the correct pattern prior to going from Lollipop to Marshmallow Android 6.0.1. It gives you option to enter backup PIN which I am entering correct back up pin & not working either.

Lollipop used to let you use Google back up password but Marshmallow doesn’t. I will not factory reset as I know one day (hopefully today) there will be a work around.

I tried find my device through Samsung but it isn’t compatible with Sprint. Tried Google Android Device Manager, to reset password, it says phone is already locked. So no simple way to crack through but I am hoping someone out there can give me the fix. — Joe

Solution: Hi Joe. The primary reason of a lockscreen is to prevent unauthorized parties from snooping on your device or stealing sensitive personal data without your consent. Needless to say, it’s a simple yet effective layer of protection for any smartphone today. We don’t see the logic of a system update like Marshmallow locking up the screen though. There must be a firmware glitch that caused it to lock up the device on its own.

We are not aware of any other ways to unlock a Galaxy S6 other than through a factory reset (and the rest of the options like entering a backup password, unlocking via Android Device Manager or Samsung’s Find My Mobile tool). If you want to continue using your phone as soon as possible, we say you have no other choice but to do a factory reset.

Problem #2: Soft reset good solution for Galaxy S6 power issue

I don’t know how else to contact or suggest anything so I am doing it here, whether you ignore it or not. So, first of all my Samsung Galaxy S6 edge randomly shut off, even though I was just using it. I take good care of it. its only fallen off the sofa a few times but it’s in a protective case. That aside, it wasn’t booting up, wasn’t doing anything no matter what I did. I Googled and this site came up. I looked at all your guides on not turning on, not booting, etc and none of your guides were helpful. For reasons of. If the phone won’t even turn on, how do you expect someone to turn it off and enter safe mode???

So I’m going to give you a helpful tip. I called AT&T and asked them. The lady told me to do as follows: Hold both the POWER button and the VOLUME Down button for 30+ seconds. if that doesn’t work, bring it in. So i sat there and did it and it worked. The lady then told me that it’s a soft reset that happens. So, try saying this little suggestion on your guides before people start tearing apart their phones. And sorry if I sound rude. I don’t mean to be honest. — Tristen

Solution: Hi Tristen. We’ve written a lot of guides for all sorts of Galaxy S6 power issues and the troubleshooting tips and solutions we usually suggest are catered to answer a particular problem description we’re given. These solutions are not meant to address the entire spectrum of power-related issues on a particular device as they are specific to the case at hand. We are positive though that we also suggest doing a soft reset (holding the Power and Volume Down buttons) in some other cases, though not in all. Soft reset is the equivalent of pulling the battery out (for phones with removable batteries) so it’s a worthwhile step to do. You must have stumbled upon a certain guide that did not mention a soft reset because maybe the user has already mentioned doing it in the first place, or if the device keeps rebooting on its own. If you have the time, kindly provide the link of the guide you’ve tried so we can update it and add soft reset to existing solutions.

Problem #3: Galaxy S6 stuck in bootloop and won’t go to recovery menu

Sir, Please help. I believe I have a virus in my Galaxy S6 edge. I am stuck in a boot loop with a single blue light on the front. My phone will reset but go right back in the loop it goes. I cannot do a factory reset. When the little Android guy pops up, the ball he’s holding soon freezes until the battery dies or i reset it back into the boot loop. I can however get to the custom OS screen and it functions correctly. HOWEVER when I plug It up to my computer, the computer does not acknowledge that the device is there, even though my computer makes the “ping” that a new device is connected.

Would Odin be able to pick up my device if the computer doesn’t recognize it?  Any suggestions would really help me out. Kinda in a bind right now,  thanks for the time!

just to recap.

1) Says Galaxy and black screens with solid blue light

2) freezes on the way to Factory default menu

3) Not registering on pc. — Erin

Solution: Hi Erin. We don’t know the full history of your device so there’s nothing much that we can recommend. Telling us the symptoms only doesn’t help much in coming up with solutions. We need to know more information and not just the ones you mention like that the phone may be infected with a virus, or that it’s doing a bootloop.

However, if you customized the software by rooting or installing a custom ROM or recovery, we suggest that you revert everything back to stock to see the difference.

If you did not try any software customization prior to experiencing the problem (though we doubt that you didn’t), manually installing a stock firmware should help. We don’t a specific guide on how to flash a firmware to a Galaxy S6, especially for your specific model so you have to do extra online research for a good guide. Try to use Google to look for a guide on how to flash a stock firmware for your device. Keep in mind that there are many firmware versions for Samsung Galaxy S6 so make sure that you pick the right one. Flashing an incorrect firmware can brick your device so be sure that you follow instructions carefully.

Problem #4: Solutions to a Galaxy S6 lag issue after updating to Marshmallow

So as mentioned, I have a Samsung Galaxy s6 edge on Verizon running marshmallow. This is a top-of-the-line phone from just last year, running the latest version of Android, and I’m pretty sure this thing has an octa-core processor and a ton of RAM, like 2.5-4 GB? And yet, with all this top-of-the-line stuff, it’s still laggy!!!

I mean, it’s not like it takes long to turn on or load apps or anything, but no matter what I do, it’s ALWAYS stuttery and laggy! I honestly wish I was someone who wasn’t bothered by that lol, but every little stutter and jerk on the screen drives me crazy. It’s mainly in doing things like pulling down the notification bar, opening settings from the shortcuts on there and sometimes apps, and scrolling. The scrolling really gets me. Especially in chrome. When I’m trying to read something and it stutters several times with each swipe, I lose a bit of sanity every time. To be fair, I am running a lot of apps at once. But I’m a power user, and closing all my apps or restarting it every time it slows up isn’t really an option, since I’d have to do that every couple hours, and that would really impede on my productivity. Because when I do close everything, or restart the phone, or clear the cache, or do most of the things websites tend to say to do in this situation, the smoothness only lasts a few hours.

So I kinda want a permanent fix that doesn’t require a lot of maintenance. I mean, with all the horsepower this phone has, I should be able to run just about as much stuff as I want, right? I thought uninstalling some apps and disabling bloatware would help too, but I uninstalled everything I really don’t need and disabled everything Verizon would allow, and I actually don’t think it’s even made a difference.

As a techie, I’m almost ashamed I haven’t been able to fix it. XD the solution could just be a factory reset since I haven’t done that since it was on lollipop, or rooting, but I really don’t feel like rooting and I don’t feel like factory resetting it again (I did that two or three times when it was on lollipop and had the memory leak bug) and setting everything up again.

But if those are my only options, I’d happily do that. Anything to fix this maddening lag. What do you think? Is there a fix? Should I just suck it up and root/factory reset? Should I suck it up and close my apps/restart when it bogs down? Or is there no solution because no matter how beastly of an Android phone you have, is lag and stuttering never ever going to go away unless you aren’t a power user?

Thanks for baring with my novel of a question. I do really like your website and I think you may be able to help me! — Zachary

Solution: Hi Zachary. That Android OS is “laggy” is not new. This has been an issue that Google has been trying to address for years now. The issue may be happening on high end phones like Samsung’s Galaxy S series, but it is more apparent in underpowered, more affordable Android devices. Needless to say, lag, or the perception of it, is real but it shouldn’t be that much of a hassle for most Galaxy S phone users.

Unlike iOS devices which, by design, has to stop other processes in order to devote all resources once a user touches the screen, Android permits running of other apps and services. This means that the moment you touch the screen, Android treats it as just another task to be completed. If your device is already running low on RAM the moment you touch the screen, you may perceive a “lag” of some sort. This situation, as you may have already known, is what we call memory leak. Memory leak issue became more pronounced in more Android devices after Lollipop was introduced but we’re receiving more and more reports from our community of indications that it’s also happening with Marshmallow update. If this problem is indeed occurring in devices running Marshmallow, the best thing that we can do as end users is to report whatever bug or symptom we encounter and hope that Google can roll a fix as soon as possible.

As far as troubleshooting on user’s end is concerned, nothing changed much. Really, if the true reason for the lag problem is memory leak, there’s only so much that you can do about it on your end. But since you’re wondering if there’s something that you can do, here are the basic tips that you can try.

Isolate the cause

Whether the real reason for the stutter is memory leak, firmware, or app, knowing which is which is a priority. The thing is, this is easier said than done. An average user may not have the technical savvy or tools to do the job properly. In your case, you want to check first if one of your apps is the reason by restarting the device in safe mode.

Alternatively, you can also run third party diagnostic apps like Trepn Profiler, App Tune-up Kit, etc to get a quick overview of potential issues in your mobile data/Wi-Fi network, GPU loads, RAM usage, among others.

If you can’t establish the reason for the lag, proceed to the next step.

Delete or disable apps and services you’re not using

If you haven’t used an app in the last 2 weeks, chances are you don’t need it. If you have a lot of similar apps, removing them from your device may remedy the situation. They don’t only clutter the storage device, but they may also be running services in the background that consumes RAM faster than designed.

Wipe the cache partition

Forcing the phone to create a new system cache sometimes help. Boot the phone in recovery mode and hit the wipe cache partition option to do so. Wiping the cache partition can be done regularly or as often as you want so it won’t hurt if you do it right now. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Free up device storage space

After some time, your phone’s memory can get cluttered. Creating breathing space for your device by freeing some space may also help, especially if the phone’s primary storage device is running low on space. If the main storage device, where the OS is stored, is almost full, the flow rate of data can slow down.

Turn off unnecessary animations

Because Android is designed to run as many apps and services as possible, lowering down events or tasks being processed at one time may also work. If you are fond of allowing special effects or animations, now is the right time to turn them off. Try to check your launcher settings to see if there’s a way to tweak some animations or extras you can live without.

Do a factory reset

If nothing appears to change after doing the stuff above, performing a factory reset may not hurt. Sure, this step is a hassle, but doing it may be the only solution left for you.

Factory reset can get rid of firmware bugs that may have developed after installing an app or an update over time. Turning the device into a clean slate will tell you if the issue is within your end to fix or not.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 “Unfortunately, Settings has stopped” error after an update, other issues

Note 4

As we’ve said countless times in the past, OS updates do not always go as planned. Time and again, we’ve seen this statement validated when Google releases a major Android iteration. With #GalaxyNote4 devices now started receiving Marshmallow updates, numbers of update-related issues are starting to show up. This post covers some update issues below together with other different ones. If you want to check previously published articles for this device, please visit this page.

  1. Galaxy Note 4 “Unfortunately, Settings has stopped” error after an update
  2. Stability and performance issues on Galaxy Note 4 after Marshmallow update
  3. Galaxy Note 4 boot normally or to recovery mode
  4. Galaxy Note 4 keeps vibrating even after a call has ended
  5. Can files be moved to SD card or PC if a Note 4 does not boot properly?

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 “Unfortunately, Settings has stopped” error after an update

Downloaded 6.0.1 today in India on my Samsung Galaxy Note 4 (SM-N910G). Does not seem to have many changes except the icons which are curved now. Samsung after 5.0.1 has given this update directly and nothing in between.

Features which are not visible are Settings shortcut on Lock screen, App drawer (vertical theme), Notification and quick settings, System UI tuner, dedicated google settings, Double tap to launch camera action. Notification bar is still same as 5.0.1.

One bug I noted was that when you open the application manager and try to further open any app for details there, the pop show that “Unfortunately, Settings has stopped”. This way I will not be able to clear data from the apps. This could be a big problem I suppose.

Please let me know if this bug can be fixed.

Also I have read various articles about update and new features like vertical app drawer and others as listed above.

Would be great if I could get a reply on whether I can get all the new updates with all features or is it that those will not be available on Note 4. — Sagar

Solution: Hi Sagar. Many post-update issues can be resolved by refreshing the cache partition or by doing a factory reset. As long as true cause of the issue is not due to application incompatibility, these two solutions almost always work.

First, you have to wipe the cache partition in order to ensure that the system cache build is up-to-date. Sometimes, a corrupt system cache can cause other features to not work properly. Following an update, there’s a chance that the cache partition will become disorganized, cluttered, or contain outdated and irrelevant files. While updates like Lollipop are supposed to automatically create a new cache, this does not always happen in reality. One of the main reasons why so many users are complaining about slow performance, lag, or freezing issues after updating to Lollipop is a corrupted cache partition. We think that this is also the reason for your case. If you haven’t tried clearing the cache before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

A good follow through procedure for wiping the cache partition is doing a factory reset. This will ensure a minimum number of firmware-related bugs from surfacing. Please refer to the steps below on how to factory reset your Note 4.

As regards the features that you want, their availability are determined by Google (if you have a stock Android OS) or by your wireless carrier. Some carriers may add or remove features and they don’t usually solicit user input in their decision. Whatever you see right are probably the only features you will have until a new update will modify your OS again. Contact your carrier for this specific question if you need more details.

Problem #2: Stability and performance issues on Galaxy Note 4 after Marshmallow update

My phone is Samsung Galaxy Note 4. The phone was working completely perfect once i had the 5.1.1 version, it was powering and accessing to every kind of app etc.

When i first got the update reminder for the new version, i pressed “Update” and started immediately to download the new update which is, as far as i can remember, the 6.0.1. The day after i started to feel like my phone is getting much slower and not beneficial, bugs and glitches took over my phone. if i’m not mistaken, it didn’t even respond to any activity as well as started to turn off automatically without any reason like i was literally shocked because before i updated my phone it was totally fine. so i basically think the main problem is the software which is the new version.

Needless to say I’ve tried every single step of the recovery steps that may solve the problem but unfortunately my phone didn’t come back to life and it’s still the same…

It’s been like this for like 5 days and i really need a solution for my phone, looking forward to hear from you. — Waleed

Solution: Hi Waleed. While the problems are manifested differently on your phone, the solutions we provide for Sagar above should work in your case.

Keep in mind that stability problems can also result from using or installing poorly coded or incompatible third party applications. Make sure all the things you install after a factory reset are all updated to work with Marshmallow. Otherwise, the issues will remain and render a factory reset useless.

For reference, these are the steps to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Galaxy Note 4 boot normally or to recovery mode

Originally the phone quit on a friend of mine, after she was told that her warranty was up. She bought a newer phone. I am not convinced that it can’t be fixed. So i bought a new battery for the phone which got me some power, from there i put it to download mode and put on TWRP as a custom back up. From there i put a custom ROM on the SD card and tried to boot up into recovery and the phone is acting up like it was originally. The phone won’t turn on every time. When i does it, it goes into a download mode and gives me a message that the firmware upgrade encountered a problem, try to connect to kies and start recovery mode. Kies won’t even recognize the device and I checked for the drivers and they are fine. So without Kies and the phone being able to connect, how am i supposed to try to recover?

P.s. I have also tried countless Youtube videos that suggest downloading the firmware and use Odin to reflash. however when i do get the phone on and connect it to odin it almost never works. The messages i get are flash read failure, and sometimes no PIT partition. IM confused to say the least lol. Thank you for any info in advance

After rooting the device and adding TWRP as a custom back-up, and A custom rom that I downloaded i got the phone. — Kyle

Solution: Hi Kyle. The solutions we provide in this blog are limited to software troubleshooting. If the device does not turn on properly, there’s little to nothing that we can do about that in terms of a software fix. The device’s bootloader may have been corrupted during a modification process, which causes the entire boot process to fail. If this is the case, the device is as good as gone.

Any other “advanced” software troubleshooting are not shared by Samsung publicly and may not be easy to find online. If you don’t have much time to invest in looking for more solutions online, we suggest that you simply have the device replaced for convenience.

Problem #4: Galaxy Note 4 keeps vibrating even after a call has ended

Recently my Galaxy Note 4 has started vibrating continuously after a phone call is answered. It will not stop vibrating until I reboot the phone even when the call is ended. I also had problems with my screen not timing out and turning back on after it had been manually timed out.

I have already wiped the cache partition through the recovery and still had the issues. Then I performed a factory reset and am still having the same issues. I am not sure what to do. I’m running Android 5.0.

The only app solution that I have that would affect phone calls is trueCaller and zedge. I have had no issues with these applications in the past but recently my phone is acting very strange after the most recent AT&T update! It has even started to tell me the dock is connected when I plug it into the charger. It also gives me messages about power sharing and asking me to download Samsung power sharing application to share power with other devices when my phone is connected to the charger.

After the factory reset I have not seen the dock is connected or power sharing notifications! Please help I do not know what to do.

I’ve gone into my settings and turn off the vibrate when ringing. The phone then does not vibrate but I would prefer my phone to vibrate when I receive phone calls since it is usually in my pocket. I would really appreciate your help I don’t know what else to do I have tried everything. — Chris

Solution: Hi Chris. A third party app is most likely to blame for your problems. You can either boot the phone in safe mode, or do another round of factory reset then observe the phone without any apps to see the difference. We suggest that you do the latter though you can also try booting in safe mode first. Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Problem #5: Can files be moved to SD card or PC if a Note 4 does not boot properly?

Hello. My Device is unable to turn on. It gives the error above in addition to other errors like “com.android.phone has stopped”, “Google Play has stopped” and a Whole lot of others. I push OK and more like the above come up with different apps and processes that has stopped working. If it gets to the error, S suggest has stopped working, i can’t go further.

I have tried it in Safe mode, rebooted it after clearing partition Cache all to no avail. My Last resort is to perform a Factory reset. Which brings me to My question.

Is there a way to back up my phone data to the SD card in the phone or another storage form if I can’t even turn my phone on and get past the accessibility initial set up? It always stops when i try to enter My google info and it stays on the screen that says this may take a Few minutes, and never gets past it. Thank you much! — Chuck

Solution: Hi Chuck. If your phone still powers on, try to connect it to a computer via a USB cable instead so you can see if you can move your personal files that way. If your computer can detect your phone and will be permitted to access the memory, then you can start transferring your files to it. Otherwise, you’re really in a hard spot as there’s no other way to create a backup when your Note 4 fails to boot up normally.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Windows 7 computer not detecting Galaxy S6, other issues

S6 to pc

If you’ve been around for some time in Android world, you may have experienced a situation wherein a computer fails to read, or even detect, your Android phone. Our post today addresses this problem with a #GalaxyS6. We also cover some other unrelated problems but if you want to check previously published posts for the Galaxy S6 series, please go to this page.

  1. Bluetooth adapter not working properly after updating Galaxy S6 to Marshmallow
  2. Windows 7 computer not detecting Galaxy S6
  3. Galaxy S6 showing Facebook app error after trying to sign in to a different account
  4. Galaxy S6 messaging apps stopped working after Marshmallow update
  5. Galaxy S6 Yahoo Mail app stopped working after wiping its cache
  6. Galaxy S6 lags for several seconds before it completes a task

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Bluetooth adapter not working properly after updating Galaxy S6 to Marshmallow

S Voice. Here is the problem that I have. I am a motorcycle rider and I have a Sena Bluetooth adapter for my motorcycle helmet. When the Bluetooth connects to my phone, it enables the S Voice app to be used  for voice commands for the Bluetooth. Before the recent upgrade of the Android operating system on this device it was working perfectly. But now the S Voice app does not work correctly. So what happens is I press the talk button on the Bluetooth adapter, and the device launches S Voice. However, when I say call my wife at work or just simply say call wife work it does not recognize that number and says she is not a contact. It also does the same thing with other contacts in my address book but not all. This is very strange and I’m hoping somebody could help me figure out what the problem is. Thank you very much and hope to hear from someone soon. — Scott

Solution: Hi Scott. If the problem started happening a recent operating system update, the first thing that you can do is wipe the cache partition. Doing so will wipe the system cache which can sometimes get corrupted after a major Android update. To do that, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the system cache won’t help, we recommend that you do a factory reset. Before doing this drastic solution though, you can also try to contact Samsung first as S Voice and the S6 are their products.

Problem #2: Windows 7 computer not detecting Galaxy S6

I have transferred photos from this device to my computer before, in the past about couple of weeks, and now my computer does not recognize this phone. There are no error messages. It simply does not show the phone icon in the computer prompt.

Recently my phone has asked me to set a time to “install updates”, and it did this a couple days ago by my setting a time for it to download.  That is the only thing that has been different. 

I have not installed Windows 10 yet, and am operating on Windows 7. I was waiting to the last minute to install Windows 10, and I really hope this is not the issue. 

When I try to download the “USB driver update”  which I’ve never had to do before, it has this ad about Windows 10 attached to it, and like I said, I am not ready to install Windows 10. Why has this all of a sudden quit working for me? — Donna

Solution: Hi Donna. The first thing that you want to check is to ensure that MTP option is selected when you plug in your S6 to your computer. Usually, a notification icon will normally show in the notification bar when you connect your device to a computer and you can choose whether to use MTP or PTP. If that doesn’t show up, you can try to go to Settings>Storage, then tap the more options icon (at the upper right hand part) to access USB computer connection. Make sure that your S6 is connected to the computer when you check this.

If the USB computer connection section is not available, that means that your computer may have a driver problem. To fix the problem, go to Control Panel, then to Printers and Devices section. If you see a device under “Unspecified”, that’s an indication that you may have to manually install the necessary driver via Device Manager. In Device Manager, look for your connected device, click it to show more options, then right click on Galaxy S6. After right clicking it, one of the options should say Update Device Software. Click it and wait for the computer to download and install the driver.

Problem #3: Galaxy S6 showing Facebook app error after trying to sign in to a different account

The other day, I logged out of my primary Facebook account to sign onto a different account (which I had to recover the password for because I forgot it).  Once I recovered the password, I tried to log onto Facebook with both accounts and got the following error message:

Login Failed. Sorry, an unexpected error occurred. Please try again later. (NullPointerException. Attempt to invoke virtual method ‘com.facebook.comnistore.CollectionName$Builder com.facebook.omnistore.Omnistore.createCollectionNameBuilder (jav a.lang.String)’ on a null object reference).

I have tried signing in to other accounts and got the same thing. If I go into my app manager, it only asks if I want to deactivate it and if I do, it says it may mess with other apps since it is a built in app. — Krysti

Solution: Hi Krysti. If nothing else was changed other than to log in to your Facebook account, we suggest that you wipe the cache partition first. After that, wipe the cache and data of the Facebook app under app manager then try again.

It seems illogical how a sign-in attempt can mess up a good working app but if nothing else works, simply do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 messaging apps stopped working after Marshmallow update

I recently updated my software to 6.0.1 from (i’m not sure what exactly it was before, but it was Lollipop). After that I’m getting an issue with many apps including the original in-built messenger. It opens up the messenger but when i try to open up any message inside, it collapses stating, UNFORTUNATELY, MESSENGER HAS STOPPED. The same issue with quite many games and various other messengers.

Should the information be of any use that i bought it from China and I’m using it in Pakistan now?

I do get a lot of pop-up ads stating ‘there’s virus in my phone that needs to be cured so download xxxxx software’ while using the in-built internet browser. This issue also only happens while using it in Pakistan. I never faced such issues while using it in China. — Ali

Solution: Hi Ali. There’s no way to know for sure what the exact cause of the problem is but the general rule of thumb when a user encounters issues after an update is to do two things — wipe the cache partition and restore all settings by doing a factory reset.

A lot of (negative) things can happen after an update. There are just so much variables to consider that not all developers can anticipate problems at once. Marshmallow is a developing operating system and it can be expected to stir considerable amount of issues before the bugs can be ironed out to make it stable. Keep in mind that outdated third party apps can also cause problems, especially if they are incompatible with the new operating system. Make sure that you update all your apps. If you can’t update them, consider uninstalling them until their developer can release an update.

The popups on your browser may or may not indicate a virus infection. Keep your phone safe from potential malware infection by installing apps from reputable developers. Do that after doing a factory reset to ensure that you wipe the phone from any virus or malware. Remember, your mobile phone is a portable computer and can get infected quite as easily as any laptop or desktop if you’re not careful. When it comes to computer security, having a paranoid mentality is good. While an average user can’t completely insulate his/her mobile from any malware, making sure that you minimize the chances of infection from happening is totally within your control.

Problem #5: Galaxy S6 Yahoo Mail app stopped working after wiping its cache

Tried to “clear cache” on my Yahoo Mail and now all I see is a white screen with an arrow in the middle that goes around in a circle. I tried deleting yahoo email and re installing but when I go to yahoo mail I get the same thing. This has been going on for 2 days now. I see the last 3 emails I got before I tried clearing cache but haven’t received any since directly on the yahoo email app. I do see new yahoo emails on another email app that is, apparently, synced with yahoo. I say apparently because I am NOT very tech savvy so while I see my yahoo email on this other app I am not sure how or why it happens. How can I get my Samsung Galaxy S6 back to “normal” so I can see my yahoo email ON the Yahoo email app? Thanks. — Dean

Solution: Hi Dean. If clearing the Yahoo Mail app cache did not do anything, try to also clear its data. If that won’t help either, consider reinstalling the app from Google Play Store. The issue may be isolated to the Yahoo Mail app only so a complete reinstall should easily fix your issue.

Problem #6: Galaxy S6 lags for several seconds before it completes a task

Hello there uhm i wanted to ask something about my phone. It is like some days now that while i use it it crashes om whatever app i use and then i have to wait like at least 6 seconds or i can press the power button go into the lock screen and try to unlock it although it doesn’t really matter cause i got to wait those seconds i told you. I don’t have any problem with SD or cache partition i read all the tips and i have something more when it is about to lag it suddenly like touches in different parts of the screen or opens another app without me touching the screen..then it follows with the lag..i checked all my apps i have done a factory reset but its like the same ..it happens not all the time yet like now this message I’ve been writing it for 7 minutes so i don’t know when it laggs …nothing to do with the apps though it happens with everything even while i am in home screen or even settings and the lock screen that’s all i guess any help? Thanks sincerely. — Filip

Solution: Hi Filip. If the lag problem did not change a bit even after doing a factory reset, you can safely assume that a hardware error is behind the problem. It can be a malfunctioning processor or any chip that handles or contributes to input processing. There must be a bottleneck in the way computing is handled somewhere, resulting to the slowing down problem.

If the phone is still under a warranty, call Samsung and have the phone replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S6 mobile data speed becomes very slow after an update, other issues

s6 wireless charger

Good day TheDroidguy community! We bring to you the other #GalaxyS6 issues sent to us by some of you during the last few weeks. Don’t forget to look for more troubleshooting tips by visiting this page.

  1. Galaxy S6 Edge random shutdown and restart issues
  2. Galaxy S6 mobile data speed becomes very slow after an update
  3. Galaxy S6 loses battery power faster
  4. Water-damaged Galaxy S6 keeps rebooting
  5. Verizon Galaxy S6 group message not working properly with iPhone users
  6. Slow performance and lag issues on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Edge random shutdown and restart issues

Hello Droid Guy! Before starting i just wanted to say that you help me a lot and i appreciate all the stuff you’re doing for us Android users, thank you so much! And right now I’m hoping that you could help me with my problem.

My Samsung Galaxy S6 Edge, whenever I’m using it at one point in the day, would just start glitching and then it would shutdown and restart. It’s been going on for a week now. I’m not that alarmed at first when it started doing this. I thought maybe my phone was tired from me using it too much since after i use my musical.ly app. I’ve been using it too much but yesterday i didn’t use the app at all and only watched YouTube but then it did it twice!

I’ve had my phone for almost 7 months and i kept it neat and safe so i don’t understand why is it doing this. Please help me and thank you a lot! — Rose

Solution: Hi Rose. Apparent glitches and random reboot can be caused by either a software issue or a faulty hardware. A malfunctioning battery, for example, may not be able to hold a charge or lose significant amount of power at a short time causing the phone to simply turn off. On the other hand, a poorly coded app may create conflict with the operating system that may result to frequent crashes or reboot as well. Since there is no way to know for sure which is which, it’s your job to narrow it down.

A good first step that you can try is to delete the cache partition. For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6 Edge:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the cache partition won’t help, restart the phone in safe mode for 24 hours and observe it. If the issues fail to occur while the phone is in safe mode, that’s a confirmation that our hunch is correct. You must uninstall apps until the issues are eliminated. If you haven’t tried to boot in safe mode, here are the steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If nothing will change after wiping the cache partition or when the phone is in safe mode, there may be a hardware problem behind the trouble. It’s up to you if you want to give factory reset (steps provided below) a try, but we highly recommend that you consider having the phone checked for hardware errors.

Problem #2: Galaxy S6 mobile data speed becomes very slow after an update

Recently AT&T released an update, not Marshmallow, that crashed half way through on me. Almost immediately I begin to have connectivity issues with my data. I contacted AT&T and after several calls they seem to think it had something to do with one of their towers going on the fritz. They set me up in a different tower and that seems to have fixed the problem, sort of. The download speeds now are horrible. The other issue is that none of this has fixed the update. My phone has a message that I can continue the update but it’s greyed out. Any ideas?

Thank you… ?. — Rico

Solution: Hi Rico. Updates don’t always go as planned. After several Android OS iterations over the years, we know this as a fact across all devices. There are so many things that can go wrong when a new OS is installed that there’s just no way of knowing for sure what the specific cause is. Fortunately, any software issue is almost always fixed by doing two proven solutions.

We suggest that you wipe your phone’s cache partition and do a factory reset. After that, attempt to download the update again. For the download speed issue, you have to continue working with AT&T as the cause may be network-related.

For easy reference, here are the steps on how to factory reset your Galaxy S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

IMPORTANT: Factory reset will delete everything on your phone’s internal storage device. Be sure to backup your personal data (photos, videos, contacts, etc) before proceeding.

Problem #3: Galaxy S6 loses battery power faster

Hi. I got my S6 last year around the release date. Everything’s been OK until around 2 months ago. I’ve noticed more and more that my battery drains faster than it used to. I have done some basic things like turn down screen brightness, got rid of some unused apps, cleaned cache but still it persists, so I was wondering what else I could do to help slow my battery drain down a bit, I’ve heard that Facebook and Facebook Messenger are heavy on the battery but I use these apps a lot so I need them on my phone, and whats the point of having your phone if you can’t use the apps you need or want.

I’m going on a trip via train on Friday which will take around 4 hours so trying to sort my phone out so it won’t run out of power so fast as using your phone on long journeys helps kill the time.

Another issue which may or may not be related is that when I was using my fast charger it was fine as could charge rapidly, but my charger cable started messing around and so replaced it several times. It got so bad I have given up on it and now use my wireless charging plate instead.

Thanks. — Colin

Solution: Hi Colin. Fast battery drain is a persistent issue that plagues smartphones today. It is as pervasive in Android as it is in other non-Android platforms. The issue can have different causes for different users so the solution varies by case. One user may have the problem due to a bad app, while another to battery error. It is therefore imperative for the user to know first what the possible causes of battery drain issue, or at least narrow  them down so an effective counter can be implemented.

Some of the common causes for battery drain issue include the following:

  • bad applications
  • high number of unnecessary services or apps running in the background
  • high number of apps connecting to remote servers most of the time (like social networking apps, email apps, shopping apps, online games, etc.)
  • Screen brightness
  • Outdated/corrupted system cache
  • Firmware glitch
  • Hardware problems (like faulty battery and/or malfunctioning components)

If any of these potential causes apply in your case, be sure to do something about it. If you need a particular apps like Facebook and Facebook Messenger, try to see if other similar apps can be removed from your phone, or at least their sync function disabled to minimize battery drain. Try to go under the Battery section of your phone’s settings and see what apps are on top of the list. A good tip on what app to disable or uninstall: if you haven’t use it for at least two weeks, you don’t actually need it. Get rid of as many apps as possible.

Unnecessary services like NFC, Bluetooth, Wi-Fi, among others can also contribute to fast battery drain issue so make sure you turn them off.

Screen brightness is obviously the biggest reason in many cases so try to lower it down to the lowest comfortable level.

There is no clean fix for this issue and no amount of troubleshooting can help you if you but wiping the cache partition and doing a factory reset also alleviates the issue sometimes.

For the charging cable issue, the only thing that you can do about it is to replace it. Since you’ve already done it several times, that’s an indicator that there may be a problem with your phone (probably a bad charging port). If the phone is still under warranty, consider having it checked by Samsung so it can be repaired or replaced.

Problem #4: Water-damaged Galaxy S6 keeps rebooting

My phone dropped out of my back pocket into the toilet! I took the phone out immediately, had a quick look on my laptop in order to find out what to do and then placed the phone in a ziplock bag with rice for several days.  At first the phone turned on and everything seemed normal but it then kept rebooting itself.  I’ve followed some of your advice on other posts – ‘wipe cache partition’, rebooting the system, ‘wipe data/factory reset’ but it just gets stuck on the opening screen (black background with white ‘Samsung Galaxy S6 powered by android’). 

The phone won’t do anything unless it has a charger plugged in but, oddly, it will only work with my Kindle charger and NOT the phone charger!!!  Is there anything that I can do to try and fix my phone? 

I have had the phone for less than two months and it’s on a 24 month contract.  I will be paying for something that I can’t use for the next two years if I can’t get it working again which frustrates me no end as you can imagine!

Any help/advice would be greatly appreciated.  Thanks. — Shelly

Solution: Hi Shelly. We know how frustrating this can be but since you’ve already tried all the possible software solutions, you can assume now that there’s a hardware malfunctioning that needs fixing. There’s no way for us to know what the exact hardware problem is so your best bet is to invest in a possible repair scenario. If the phone can still be replaced though, we highly recommend that you go that replacement route. Repairing a water-damaged electronic gadget is tricky and does not guarantee a 100% fix, especially if damage is extensive. Getting a replacement would be your best choice in this matter.

Problem #5: Verizon Galaxy S6 group message not working properly with iPhone users

I recently switched from an iPhone 5S to Galaxy S6, and also switched from Sprint to Verizon. I turned off iMessaging when I got my new phone because I knew this was an issue. I had no problems sending or receiving individual text messages to iPhone or non-iPhone users. But I have had issues with sending/receiving texts in group messaging with iPhone users and non-iPhones. I was told by Verizon that all people who have an iPhone I  wish to still group message with needs to delete and re-add me as a contact. I shared this information with these people and still am having issues. I can send messages and on my end it looks like it all goes through. Sometimes recipients receive the messages and sometimes not.  Sometimes I can see their responses and sometimes not. Verizon doesn’t know what to do. Is there a fix? Please help! I am beyond frustrated with this. — Kristen

Solution: Hi Kristen. Group messaging between Android and iOS users has always been problematic due to a number of reasons. The thing we are sure though is that this is not a phone issue. The cause may be on your friend’s end or network. It’s also not a secret that Apple’s iMessage does not work along well with non-iOS systems.

Also, you have to keep in mind that sending and receiving or SMS, MMS, and group messages are not guaranteed by carriers. Although majority of us have relied on the current SMS technology over the years, carriers may or may not send or receive all messages. The reason for that is an entirely different issue but that’s the reality.

If you want to fix this issue, you have to go back to Verizon for more assistance, or talk to your friends so they can also do the same with their own carrier.

Problem #6: Slow performance and lag issues on Galaxy S6

I am at the end of the rope here with this phone. The issue has become unbearable and is making the phone unusable. It all started when the phone randomly became slowed down. The symptoms as goes: Home button does not work sometime when the lag is bad. If I want to get back to the home page, sometimes I have to double click home button and x out of the multi window. Sometimes the sleep button on the side does not work. Whenever I scroll or swipe pages, there would be a delay before it does anything. It is a good .5 sec to 1 sec delay. Whenever I type, it would take a couple of seconds to register. Sometimes, it would even type the symbol instead of the letter as if I pressed the button for too long. Same issue for when I click an app, it would bring up the page edit as if I held onto the app icon for too long. All of this happens after I reset the device. I would wipe factory data and do a factory reset. I have tried using Clean Master and keep closing apps, disabling them in settings, and stopping them under running apps, but it still lags. I have also tried wiping cache partition. It is making the phone unusable, i tried also to flash fresh firmware in Odin but the problem still persist, help me please. — Jeremiah

Solution: Hi Jeremiah. We would like to think that a third party app/s may be to blame so you can try to boot your phone in safe mode and observe it for a full day. Having several apps running actively and in the background simultaneously can deplete resources and result to lag as well. If booting in safe mode won’t change anything, do another round of factory reset and observe the phone again for 24 hours. If slow performance or lag remains, have the phone replaced.

Slow performance issues can sometimes also be caused by bad hardware. Because you seemed to have done all the software troubleshooting drills that we usually recommend, it’s time that you try to see if the reason for the trouble is hardware in nature. If the device is still covered by a repair or replacement warranty, we suggest that you go for any of the two.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 loses Wi-Fi and mobile data connectivity at night, other issues

S5 Wi-Fi

There are still millions of users worldwide that finds the Samsung #GalaxyS5 very capable at this time. Indeed, the phone has proven itself for over two years now to be a reliable and solid Android device. Great it may be, a number of users also encounter problems using it from time to time. So, here are some of the reported Galaxy S5 troubles we have documented so far:

  1. Galaxy S5 unable to format SD card
  2. Galaxy S5 keeps rebooting itself
  3. Galaxy S5 loses Wi-Fi and mobile data connectivity at night
  4. Galaxy S5 won’t stay on unless connected to wall charger
  5. Galaxy S5 keeps getting overheating error
  6. Galaxy S5 losing battery power fast and lags

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 unable to format SD card

I’ve read the articles about the security changes with Lollipop.  I’m unable to delete files or folders on external SanDisk 64GB microSD card.  Unable to format same card. I have unmounted and removed the card, then mounted it in Windows 10. On Win 10: chkdsk shows no errors.

format /q gives error message:

C:\WINDOWS\system32>format /fs:exFAT /q h:

Insert new disk for drive H:

and press ENTER when ready…

The type of the file system is EXFAT.

QuickFormatting 59.5 GB

Volume label (11 characters, ENTER for none)? microsd

Invalid media or Track 0 bad – disk unusable.

Format failed.

When mounted on Android, some file managers show file remains after delete (Astro file manager). Some will show file or folder deleted (My Files), but when card is unmounted and remounted file and folder reappear.  Same thing when mounted on Win 10, file/folder looks like it is deleted until it is re-mounted.  I have tried using Win 10 Disk Management to format the card also with no success.

Should I try encrypting/decrypting the external SD? The phone is encrypted. Have not encrypted the external SD. Phone has not been rooted.  Are there any Android or Windows tools that can recover the card?

Thanks for listening. — Robert

Solution: Hi Robert. If at least two devices can read the contents of the SD card fine but are unable to format it, the card may be encrypted or may have a rare error that prevents it from being written on. An encrypted phone does not automatically encrypt an SD card on its own so you either encrypted the SD card yourself before, or there’s some kind of glitch behind this trouble.

Try using the SD card Formatter tool from SDCard.org to see if it helps. This tool needs to be installed on your computer. You also need to have a card reader ready so your computer can read the card. We hope this helps you. Otherwise, simply get another SD card.

Problem #2: Galaxy S5 keeps rebooting itself

I recently bought a new Samsung Galaxy S5 G900F in Hong Kong where I opened the phone, inserted a new 64GB SD card I bought there, inserted an Israeli SIM card, connected it to Wi-Fi and did an update of the software. Then powered it off until I came back to Israel where I started to notice the problems with a sudden restart of the phone. There is no warning, only a short freeze when using the phone (but also happens when not using the phone), and then it restarts by itself. What I tried already without any result:

* Soft Reset

* Remove SD card

* Safe Mode

* Clear cache partition

I noticed the problem happened twice when somebody tried to call me, they don’t manage to reach me (directly voicemail) and phone is restarting by itself.

I didn’t want to do a total factory reset because I read the problem persists in many cases (from forum).

Thanks in advance for your help. — Olivier

Solution: Hi Olivier. Intermittent reboot or random reboot issues can be caused by faulty software or malfunctioning hardware. To know which one requires you to do specific procedures including the ones you already tried. The last procedure to check if the problem is software in nature is by doing a factory reset. If you want to narrow down the possible causes, you have no choice but to do a factory reset to see if this firmware-related. If you don’t want to do a reset, then simply have the phone checked or repaired for hardware errors.

In case you want to do a reset though, here are the steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 loses Wi-Fi and mobile data connectivity at night

My issues started back in early February. Running slow, touch screen not responding. After some advise, I did a factory reset. During this time I also changed my Mobile carrier from Westnet to Amaysim, and my home phone and internet from Westnet to Iprimus. Factory reset went fine, phone was running well again. Taking my time I put everything back how I liked it. Last week I finally got my home internet up and running and connected to the Wi-Fi. Since then, every night at roughly 2100 hours I lose internet connection to my mobile. Neither Wi-Fi nor mobile data work at all. It plainly shows on my mobile that I’m connected but if i try to do anything that involves internet connection it won’t connect. 

Before connecting to the new Wi-Fi some of my settings were changing themselves. Things like my background screen, and lock screen, apps been moved from where I’d placed them, screen freezing.

After connecting to the Wi-Fi on Wednesday last week the loss of internet connection only at night started. ( Laptop, Ipod touch, Samsung tablets and other mobile phone can connect to my Wi-Fi.)

Some help or advice would be greatly appreciated. — Cately

Solution: Hi Cately. If both Wi-Fi and mobile data stops working on your phone at a particular time during the night, that’s a clear indication that something is causing it. Obviously, this is also a phone-specific issue so you only want to troubleshoot your phone here. First of all, you want to see if a third party application is preventing your S5 from connecting. You can do that by booting your S5 in safe mode during the night so you can observe how internet connection on your device works. Safe mode works by preventing third party applications from running. If one of your installed apps is to blame, safe mode should tell you that. Here are the steps on how to boot your phone in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the problem fails to occur while safe mode is on, start uninstalling apps until the issue has been eliminated.

Keep in mind that there are apps designed to schedule tasks on an Android device. An example of that is Phone Schedule. This means that a third party application can automatically enable or disable a certain task without user input once it’s been configured properly. If you installed this type of app, start by uninstalling it first and try to observe the phone again.

Problem #4: Galaxy S5 won’t stay on unless connected to wall charger

Hello. My Samsung Galaxy S5 continues to restart on its own. I have removed the SD card, and uninstalled the most recent apps. I also did a factory reset and tried using the phone in safe mode. My most recent attempt was to get a new phone all together. I received a new device from T-Mobile, but still had to use the same battery, SD and SIM card. The phone works for a bit but eventually begins to restart again. The only savior is leaving the phone connected to power source. When i leave it plugged in it works fine. But that is also not always an option. I’m wondering if I should try and get a new battery or sim card. Suggestions would be life changing at this point. Thank you in advance. — Kimberlee

Solution: Hi Kimberlee. One of the common causes of random reboot issue is a faulty battery. Depending on your usage habits, the battery may have simply reached its end of life, meaning it has significantly lost its capacity to hold a charge at this time. That’s may be the reason why you can only use your phone without a reboot if it’s plugged in to a wall outlet. Current smartphone Lithium-based batteries have limited charging cycles. A heavy user may find his or her phone’s battery gone in about six months while average or light users can stretch that for over a year or two. There are other factors of course that can affect a Lithium-ion battery’s life. Be sure to try another battery and see how it works.

Problem #5: Galaxy S5 keeps getting overheating error

First off, I should note that I have the Active version of the S5.

One morning, which I left powered on while charging the night before, my phone had powered off, and rather than show the customary green battery when charging, the screen displayed the same battery outline with a low, red level and a thermometer in the lower right corner. I successfully attempted to turn the phone on, and used it successfully for about a minute and a half before a message display, saying the phone would turn off all apps except for the phone and contact functionality due to overheating.

After another minute, the phone said that it would power off due to overheating to cool off. Every attempt at powering on since then has resulted in the same. I booted into recovery mode and wiped the cache, then decided to do a factory reset. Neither worked. I have since been trying to flash the stock ROM in vain (4.4.2 – I have not been able to find the 5.1.1 build) using Odin.

Unfortunately, I did not have debugging mode enabled before this behavior started, which I think is the cause of Odin failing. Now, since I did a factory reset, the power-on behavior shows the initial phone setup dialogs, which are too long to get to any phone settings to change the debugging status before the overheating message displays, all apps are shut off, and the phone powers off. — Sean

Solution: Hi Sean. The error may actually indicate a “valid” overheating issue, which means that there’s either a battery problem, or the phone itself is overheating. The first thing that you must do is to try to use another battery. Leaving a phone connected to a charger overnight can sometimes lead to battery problems including the one you just described. That factory reset did not change anything is another good indicator that you must be dealing with a hardware problem here. There’s no point flashing a new ROM to the phone now. If using a new battery won’t make any difference, call Samsung or your wireless for a repair or replacement.

Problem #6: Galaxy S5 losing battery power fast and lags

Hello. I have bought a new Samsung Galaxy S5 since the last November Black Friday in 2015. 

The first thing after power up, and wi-fi connection, was an automatic Android update to Lollipop, from the factory gGingerbread OS.  Everything was going perfect, fast, for a few months.

What I have noticed, like some coincidence, that in the days when the new Galaxy S7 was launched last Monday, my S5 started to get slower, battery was draining faster out of nothing.

I decided to perform factory reset, but did not helped much. Even with almost no apps installed, the S5 was performing the same way as before the factory reset.

I have some paranoid suspicion, that somehow, Samsung may have some so-called “back door” access to all devices  to manipulate customers devices  in such manner to determine them to buy newly launched products, in this case, the freshly unveiled Galaxy S7, earlier this week. What do you think? Is that possible?

As I have read on your internet page, I will try a new factory reset including wiping the cache partition, in hope that it will help. Thanks for any advice. — Bob

Solution: Hi Bob. We don’t think Samsung would intentionally degrade older products by installing “back doors” to somehow “force” users to buy new ones. That’s not only illegal, but also very challenging logistically, to say the least. With hundreds of millions of Samsung smartphones around the world still in circulation, majority of them obsolete by Galaxy S7 standards, installing a backdoor would not only be overwhelmingly difficult, but is also beyond unwise business decision.

As testimony, we still have a couple of Galaxy S3s and S4s in our lab today that works like a charm. A personal friend is even still using an S3 running on Jelly Bean without any problems. We say the slow performance and battery drain issues you’ve noticed while becoming aware of a new Galaxy S7 is pure coincidence. Just keep on taking care of your device by ensuring that you don’t install dubious apps that may host a virus or malware. You also want to review the list of apps you have on your phone. If you have lots of apps that constantly connects to remote servers to update their contents, be sure to keep them to a minimum. Example of such apps includes shopping apps, social networking apps, and online games.

And don’t forget the fact that smartphone battery loses capacity overtime. The more you use your device, the shorter the battery capacity becomes. If you want to know specific things to do on how to extend battery life, please visit this page.

 


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