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Samsung Galaxy S5 Problems After Lollipop Update & How To Fix Them [Part 64]


Welcome to the 64th part of our popular Galaxy S5 Troubleshooting series. There are several problems I addressed in this post and most of them started to happen immediately after the lollipop update. So, if you just updated your phone to the latest firmware and you have issues, try to see if there’s a problem that’s related to yours.

We provide free Android support to our readers, so you can contact us anytime about your phone problems. When you email us, please include all necessary details like the model of your phone, the version of Android it’s running, what its general behavior is, and what the problem is all about. Send them to [email protected] or you may also post on our Facebook wall and/or Google+ page.

These are the problems I addressed in this post:

  1. Galaxy S5 Shows “Your Android Requires Upgrade” Error
  2. Galaxy S5 Battery Draining Instead of Charging
  3. Galaxy S5 Reboots With Its Screen Glitching
  4. Galaxy S5 Shows “No Internet Connection” Error
  5. Galaxy S5 Keeps Reconnecting To Known Wi-Fi Networks
  6. Galaxy S5 Home Button Opens Up Google Search
  7. Galaxy S5 Has Issues With MicroSD Card
  8. Is It Possible To Download Files To MicroSD Card
  9. Copy MP4 Files From Phone To Computer
  10. Galaxy S5 Screen Becomes Unresponsive
  11. Strange File/Folder Keeps Appearing on Galaxy S5
  12. Galaxy S5 Wi-Fi Won’t Turn On
  13. Error Message 505 When Installing App on Galaxy S5
  14. Galaxy S5 Problems/Issues That Require Master Reset

Galaxy S5 Shows “Your Android Requires Upgrade” Error

Problem: Hi! So my name is Leslie and I just recently got my Samsung galaxy s5 about 3 months ago. I purchased it brand new and everything seemed to be doing fine until recently where I click on an app and it will direct me to download another app on play store or direct me to a Google page stating that my system needs an update before it fails completely. I don’t trust it quite yet and would really appreciate any help! I’ve sent a screen shot of the message when it redirects me. Thanks! — Leslie

Related Problem: There was this app I installed on my Galaxy S5 that will bring me to a screen that says my phone needs to be upgraded. When I tap the Update Now button, it asks me to download yet another app but not an update. And I also noticed that when this error pops up, the phone becomes real slow that I have to wait a few seconds before the phone responds to my commands. Can you help me, please? — Kathy


Troubleshooting: Hi Leslie. Thank you for providing a screenshot. Actually, we’ve been receiving emails from our readers before that had the same issues like yours. And this I say to all people who have encountered this issue; there’s no problem with your phone! All you gotta do is uninstall (and I mean immediately) the app that is responsible for this as it is obviously a junk!

Based on the screenshot sent by Leslie (the one you can see above), the page shows up in a browser and not the Play Store. Check out the section I marked red; it shows the URL of the website that renders the page. That’s one sign it isn’t legit. The other thing is the spelling. Check out the words “recommands” and “comsume.” So, don’t be fooled by this thing if ever you’ll encounter something like it.

Galaxy S5 Battery Draining Instead of Charging

Problem: I’ve owned my Galaxy S5 for about a year now & all of a sudden yesterday the charger started to actually DRAINING the power from y phone instead of giving it a charge?! I’m still using the original charger that was provided when I bought the phone, so it’s not a diff wattage power cord. Also, my phone is going to the home screen all on it’s own ALLOT lately. Any suggestions? I sooooo need a working phone being a single Mother of three boys, one of whom has had 5 open-heart surgeries in less than 4yrs. I NEED a phone. It’s Not I WANT a phone. There ARE differences between wants & needs which I know all to personally. I’d GREATLY appreciate ANY help you can offer. Thank You For Your Consideration & Time. Sincerely, Erica.

Related Problem: Hi guys. My Galaxy S5 phone is acting really weird lately. When I plug it to charge, the battery decreases even though it’s showing the charging icon. Consequently, it can’t finish charging and drains its battery completely. When that happens, I let it charge and it does. I guess, it can’t charge if the phone is on. So now, whenever, I charge it, I will have to turn the phone off. The problem is, I get emails and text messages all the time and they’re all work related, so I really have to get them shortly after they’re being sent by their respective senders. Do you know how to fix this problem? — Jane

Troubleshooting: Hello Erica and Jane. There are several factors why the phone drains it’s battery faster than the charger could charge. But the first most common reason is that there are a lot of apps and services that run in the background. To rule out this possibility first, try to boot your phone in safe mode and observe if the phone can charge normally while in that state.

Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone still drains its battery while plugged in, then there’s a possibility that it’s a battery problem. However, to make sure that it’s not just any firmware issue, I suggest you do the master reset first. I know all the hassles of backing up all your data but it’s necessary.

Galaxy S5 Reboots With It’s Screen Glitching

Problem: Hi, my name is Faranah and I was wondering if you could help me with my Samsung Galaxy S5. It’s about 5 months old and this morning it started giving me problems. Last night I fell asleep watching a TV show on it and it died in the middle of the night. When I woke up I put it in the charger and that’s when the problems started. The phone repeatedly started up then went black and started up again and this went on for about 15 minutes. I tried taking out the battery multiple times but the same thing happened. I did not drop my phone or expose it to any water. About 10 minutes ago the charging icon appeared and it started glitching with all different colors and patterns and now the charger icon is appearing and disappearing over and over again. I tried plugging it on a wall outlet and charging it with the computer. I don’t know if this is happening because I left it on overnight with a video playing or what. My parents will not be happy when I tell them so please help. Thank you for reading this. — Faranah

Related Problem: Hello! My phone is a Galaxy S5, which I bought about 7 months ago. As of late, I noticed its performance became poor but the slow downs were actually sporadic and I haven’t seen any pattern. Last night, I put it on charge then I slept. When I woke up in the morning, the phone was off so I turned it on. It did and it showed 100% battery. After a few minutes, the phone turned off and I turned it back on again. The same thing happened and now it’s a cycle and I can’t use my phone if it’s doing like this. What happened to it and how can I fix it? — Henry

Troubleshooting: The random reboots, if it started without apparent reason, may have been caused by a third-party app. I’ve seen issues like this before after installation of some apps. So, if you’ve installed an app prior to this issue, you may disable or uninstall the app to see if it makes a difference. If you don’t want to do that, you can boot your phone in safe mode to temporarily all downloaded apps. In case the problem remained even in safe mode, then you need to wipe the cache partition. At this point, we are looking at a possible firmware or hardware issue because if it were just an app problem, the safe mode remedy will work.

In Faranah’s case, it looks like it’s really a hardware issue as the screen glitches, which is one of the signs that the phone suffered either physical or liquid damage. But taking her word that the phone hasn’t been exposed in liquid or suffered physical damage, it is necessary to do full hard reset. This is to rule out the possibility of a firmware issue. Also, if there is an available firmware update, it should be downloaded and installed, although there is no guarantee to that.

In Henry’s case, wiping the cache partition will work.

Galaxy S5 Shows “No Internet Connection” Error

Problem: Hi! I went on a trip somewhere on Friday and I was using my friends mobile Hotspot for wifi. Now that I’m back home, my wifi is on but when I go to use a app that uses wifi (instagram or other social media) my phone says “No Internet connection” and I can’t seem to do anything about it. Do you guys have any solutions?

Related Problem: I don’t understand why my phone, which is a Galaxy S5, keeps saying it doesn’t have an internet connection when I’m within range of my home Wi-Fi network. Earlier in the day, I connected to Starbucks’ network and everything was fine. I could browse the internet, I even downloaded an app. Now, when I open Instagram, it says no connection. When I open the Play Store, it says the same thing. What can I do to fix this problem?

Troubleshooting: First of all, make sure that the your phone is connected to the Wi-Fi network you want it to get internet connection from. There are always times when the phone cannot automatically reconnect to the network it used to connect to. If it refuses to connect or even if it has connected successfully but there’s no active internet connectivity, then reboot your phone first because more likely it’s just a glitch.

After the reboot and the phone still refuses to connect or if internet connectivity hasn’t been established yet, then “Forget” the Wi-Fi network on your phone and let the phone detect and reconnect to it. It is also necessary to reboot your network equipment in case the problem persists. The thing is, the device can connect to other networks just fine, if it were a hardware problem, it cannot connect to any network at all. Lastly, if mobile data is turned on, try turning it off and try to connect to Wi-Fi network. The phone automatically switches between networks and this is often the cause why internet connectivity fails.

Galaxy S5 Keeps Reconnecting To Known Wi-Fi Networks

Problem: In the past, both my S5 and previous smartphones would automatically reconnect to my home network and other networks I had previously connected to. Most of the time I have to turn my Wi-Fi off & back on for it to connect. I just checked the list of Wi-Fi connections while at home. Even though my Wi-Fi was active, it said it was out of range. I turned Wi-Fi off & back on, and then the Wi-Fi appeared and connected.

I’ve also had to re-enter my home Wi-Fi security password numerous times, but not always. A Verizon store rep told me it was my provider, but I’m suspicious these two issues are related.

I’ve also noticed that even though the Wi-Fi is connected, it continues to scan! Why?

Thanks for your assistance on this. My stepson also has a S5 and his phone lost Wi-Fi signal without any warning, resulting in 6GB in data usage in 6 days! It’s more than just a nuisance! — Steve

Troubleshooting: Hi Steve. After the lollipop update, there were actually a lot of owners who encountered this problem. It seems like the Galaxy S5 has become very sensitive in detecting signals. There is a feature in your phone called Smart Network Switch. It enables the phone to switch between Wi-Fi and mobile data networks. The thing is, internet connectivity is lost during the switch and that the phone keeps doing it more often than you expect. Not only it loses connectivity, it also drains the battery quicker. So, to fix this problem, you need to turn off the Smart Network Switch feature:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is ticked.

Galaxy S5 Home Button Opens Up Google Search

Problem: Perhaps you have already covered this problem and I missed it. Recently, my phone developed an annoying problem. When I press the home screen button, sometimes it brings up Google search, and sometimes it takes me to my home screen. It doesn’t seem to matter if I press it quickly, or normally. Long-pressing also brings up the search function.

This gets extremely frustrating when, sometimes, repeatedly pressing the home button continually brings up search, and nothing short of using the back button to exit an app, can get me back to the home screen. This makes multi-taking much more difficult. Any suggestions would be appreciated! Thanks, Robert.

Troubleshooting: Hey, Robert! You’re right, we’ve already covered this specific issue. Actually, it can be considered a glitch and there are various ways to address this. You can disable Google Search service via application manager to prevent it from popping up or you can simply soft reset the device.

How To Soft Reset Galaxy S5

  1. While the phone is on, remove the back panel and pull the battery out.
  2. For a minute or two, press and hold the Power key.
  3. Place the battery back in and turn the phone.
  4. The problem should be resolved by now.

Galaxy S5 Has Issues With MicroSD Card

Problem: Have just got the S5 and lollipop came right after. problems w first 64g sd card were probably due to bad card so got another. Seems to work better but do have problems copying files to card from laptop at times where a bunch will get put in a ‘lost dir’ folder and have to clean that up, but most files copy okay.

Problem now is using the sd for camera pics doesn’t work and have to use main memory. sd card is fat32 formatted by the phone so left it at that instead of exfat. had to switch storing pics back to main 16g. Have any solutions? — Rich

Troubleshooting: Hey Rich! I understand your phone has issues with your new microSD card but your statement “doesn’t work” is vague. We really can’t provide an accurate solution to this problem simply because we don’t know what the real problem is.

If you have issues transferring photos from your phone’s memory to the microSD card, then use your computer to move them. Or, you may set the camera to automatically save photos in the microSD card moving forward.

Is It Possible To Download Files To MicroSD Card

Question: Hi droid guy, so glad to have some one with your knowledge to help us out. I have the Galaxy S5 and have not yet upgraded to lollipop as I have read of the various problems people have. Will wait for it to be tried and tested for a while. In the mean time my question is with kitkat came the whole sd card issue. My phone is not rooted and I will not root it. Is there anyway to save downloaded videos-music clips directly on to my sd card. It sucks that I have to first download on my internal memory and then transfer to micro sd. I have a 128 gb micro sd card but since I cant directly download to it I am stuck having to download 1 file at a time and transfer as my internal memory is limited and filled with apps I cant move to sd. It is very frustrating as I would love to keep 10 files for downloading and not have to worry about space running out. Is there any resolve to this? does lollipop give us a solution? Please help. Thanks. — Kanchi

Answer: Hi Kanchi! I understand your question pretty well but it all depends what app you use to download videos or music files. For an un-rooted Galaxy S5, there are only a few apps that can directly save files to the microSD card; camera, voice recorder and web browser. However, there are third-party apps that can also do this. If you’re using an app to download those files from the web, then try to see under its settings if there’s an option to directly write on the SD card, otherwise, use the web browser to do the job for you..

Copy MP4 Files From Phone To Computer

Problem: Hi guys, my S5 is nearly a year old now and I have just tried to down load all of my pictures and video taken using the camera. It will down load all of the JPEG files but non of the mp4 files.

When I search for the files through the computer I can’t even find them even though it tells me where they are.

Path:/storage/extSdCard/DCIM/Camera/. No sign of these files but they are on my phone.

Any ideas on how to get these copied to my computer? I tried emailing but the files are large and need to be trimmed to be sent and when received the quality is terrible. Thanks for your help! — Gary

Troubleshooting: The path tells us that these files are saved in the microSD card. Honestly, I don’t know why this is happening to your phone but the easiest way to work around this issue is to physically un-mount your microSD card and let the computer read from it directly.

Galaxy S5 Screen Becomes Unresponsive

Problem: Hi, I have been reading your column with great interest and I think you have been doing a wonderful job. However, I have not seen my specific problem addressed.

My phone did an automatic system upgrade and since then, I notice that whenever I talk on the phone and I am sweating and the screen gets sweat on it it goes “crazy”. For example, it opens apps that I haven’t even touched e.g. “Voice Search”, it goes to text messages, contacts, S Health etc all on its own. Also too the widgets become “reduced”, if that makes sense. During that time the screen is unresponsive and no button works. Sometimes if I try to power it off or restart it it would, other times when I press the power button and I press “power off” or “restart” nothing happens and I just have to leave the phone alone. Also during this “crazy” behaviour if the phone is ringing I can’t answer it as the screen is unresponsive. This is driving me nuts! Please help! Thanks, Simone.

Troubleshooting: Hi Simone! If this issue started after updating the phone to lollipop, then it’s probably just some corrupt caches and data that’s causing all this. Wiping the cache partition is more likely to fix it. However, if the phone suffered liquid or physical damage, then you need to send it in for repair.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Strange File/Folder Keeps Appearing on Galaxy S5

Problem: Hi, ‘m having an issue with my S5. A weird folder keeps popping up in my photo gallery. It says, “app_cache”, and is an image of red lips puckered like the mouth is kissing with a white background. It looks like a painting, or drawing, not a photo. I delete it, it comes back. I’ve gone into My Files and found it there under a folder or file called, “kbatterydoctor”, or “kbattery” something. I don’t remember what it says after battery and of course, now it’s not there when I looked for it to describe it in this email. Anyway, I have deleted it and it still comes back. I performed a factory reset and it’s still happening. Do you know what this is and do you have any suggestions on how to remove it from my phone and keep it from appearing again? Thanks, Valerie.

Troubleshooting: Hello Valerie! Try to go to Settings, then application manager. Swipe left or right to display contents of the ALL tab and find an app that has a name similar to the file you found or “kbattery.” If you can find one, try to force stop it first, then clear its cache and data before uninstalling it. If there’s no app like that, then there must be an app with probably less “spammy” name that’s responsible. Honestly, I don’t know what app it is but it’s up to you to find that one.

I understand you already reset the phone and I assume after that, you just “restored” all your apps and not install them one-by-one that’s why the problem remained. I suggest you reset the phone again but this time, remove the microSD card before doing so. Then, re-install all your apps one after another but while doing so, be mindful if the file returns or not. After installing all your apps and the problem didn’t show up, place your microSD card back to your phone and see if the problem returned. If so, then you need to reformat the SD card.

Galaxy S5 Wi-Fi Won’t Turn On

Problem: Hi, I just updated my Sprint Galaxy S5 to lollipop and its working great. But 2 days ago when I tried to use my internet the Wi-Fi won’t respond or won’t turn on at all. I rebooted the device several times and assuming that the issue will be fixed but its not helping. When I tap Wi-Fi icon the color will changed to green but after a few seconds it turns off. I already searched for any solution in the internet but I can’t find one. Any help would be much appreciated! Thanks! – Par

Troubleshooting: Hey Par. I encountered a lot of issues like this before and the most effective way to fix it is to boot the phone in safe mode, turn on Wi-Fi while in that state, and then reboot the phone in normal mode. After that, you can turn the Wi-Fi on and off any time. The problem is actually caused by a third-party app. If you can find the culprit, disabled or uninstall it and the problem will also be fixed.

Error Message 505 When Installing App on Galaxy S5

Problem: Hi I have Galaxy S5 under by Sprint; I noticed the issue a week after I updated my device software to lollipop. The issue is very annoying because when I install certain app the message will show up “Error 505”. I tried everything to install the app but it won’t. I also rebooted and perform soft reset but it’s not helping. Please help! – Marius

Troubleshooting: The Error 505 is always related to Google Play Store. There are two ways to address this problem; the first is to clear the cache and data of the app and if that won’t work, then delete your account and just set it up again. That should do it.

Galaxy S5 Problems/Issues That Require Master Reset

The following problems cannot be fixed by any troubleshooting procedures except master reset. So, backup all your data especially ones that are saved in the phone’s internal memory before you follow the steps below.

Problem 1: Samsung Galaxy S5, about a year old, now with Lollipop. TouchWiz home crashes a few times a day, including usually right after reboot.

Additionally, on reboot, the lock screen with finger print lock, which is enabled, does NOT come up immediately.

I can make phone calls (from recent calls), browse facebook, even opened airDroid to change settings.

The phone eventually pulls up thr lock screen, and sometimes I only get 10-15 seconds of free use, but a few other times, it has seemed like minutes.

Then, some time later, it raises thr reminder to be sure the back cover is firmly in place, well after all of thay, and eventually unlocking.

Such a shocking security vulnerability, am just shocked I’m not seeing other reports.

Problem 2: Hello, I sure hope you can help me. I love my phone, and it has always been able to set reminders whenever I have requested them. By using either voice commands for writing it out, I could always tell my phone to set a reminder for such and such date and time and event. A few weeks ago, I tried giving this command and it came back promptly with the message “That’s not available on this device.”

This came out of the blue, as I’ve had my phone for almost 2 years and have always been able to set reminders of any kind. I tried to think of everything to figure out why this is happening and maybe I installed an update that I didn’t know about? But none the less, I cannot fix it and have no idea why it continues to happen. Please help because I very much depend on it. Thank you, Maureen.

Problem 3: Hi, I’m not sure when my issue started but I just noticed it after I updated my phone’s software to lollipop. When I tried to tap my S Voice it won’t launch and it’s greyed out. I rebooted the device several times but the app still not working. And by the way, I’m with Sprint for a year now and my phone is Samsung Galaxy S5. Please help! – Megan

Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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Samsung Galaxy S5 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 27]


For a couple of days now we keep receiving emails from Galaxy S5 owners who recently updated to Android 5.0 Lollipop. The common problem is that the phone can’t stay connected to the WiFi network–it keeps disconnecting and reconnecting. As a result, the battery is drained way quicker than when the phone was running Kitkat.

This post is intended to address this issue as well as the battery problem. So, if you recently updated your phone and experiencing WiFi and battery issues, read the first problem I addressed in this post to know how to fix them. I included testimonies from our readers who were so generous to share what fixed their problems.

For those who just tuned in, feel free to send your concern to [email protected] and provide all necessary details so we can accurately assess your problems and provide appropriate solutions or troubleshooting instructions. We already addressed more than 300 Galaxy S5 problems and your issue might have already been addressed before. Try browsing our Galaxy S5 Troubleshooting page and try the solutions we already provided. If they don’t work for you, then contact us through email or through our Facebook and Google+ pages.

WiFi Won’t Stay Connected After Lollipop Update

Problem: Hey there, I been having an issue with my phone. It started a week or so ago. My phone will not stay connected to WiFi. For example, I will be at home and it will connect to the wifi. 2 seconds later it will disconnect and then 2 seconds later it will connect again. This just keeps happening over and over. Just to clarify, I’ll be on apps and they will close because wifi is lost and reopen a sec later because wifi is back on. Repeating cycle. I know it’s not a router issue because my tablet, laptop and other phones in the house aren’t experiencing this and stay connected like normal. Can you help me with this? I tried factory reset of my phone and that didn’t help. Lost several contacts from it. Haha. Thanks, Kelton.

Related Problem: I read your trouble email on Dripper and I am having exact same problem that Ron reported with the S5 all of a sudden the last 2 days have been frustrating. WiFi switches on then soon as I open email or app it disconnects without warning so it’s flipping between wifi and 4G constantly. I unchecked the box on the WiFi setting to prevent it from switching back and forth while I was home connected to my home AT&T wifi and that seemed to work for a bit but the wifi symbol kept doing the up and down arrow number. I tried everything you suggested prior to unchecking the prevent switching box, cleared all the settings, forgot the connection then reset my home wifi and reconnected with my password settings and that didn’t work. This could get expensive so we need a fix. Maybe some people haven’t noticed their S5 flipping back and forth between wifi & 4G but I am at least the 3rd person I know having this problem with just the S5.

My carrier is AT&T. Any help you could post on Dripper would be helpful. I haven’t received answers to my other email sent regarding the locking on its own error requested a few days ago. Thanks, Sunshine.

Solution: Hello Kelton and Sunshine. This problem isn’t new, in fact, it’s common to all Android smartphones. We were alarmed by the number of people who emailed us regarding this problem and majority of them are Galaxy S5 owners who just updated their devices to Android 5.0 Lollipop. But even before Lollipop, there have already been users who were complaining that their WiFi keeps disconnecting and reconnecting. As a result, the battery drains faster because it’s not only WiFi that’s concerned here but also mobile data. When it disconnects, the phone will try to connect to a mobile data network and if it failed, it will scan and reconnect back to the WiFi network. There are two ways to fix this problem.

Disable Mobile Data

The phone will not attempt to switch to mobile data if it’s already disabled. However, the downside of this procedure is that apps or services that require data will not be able to function or pull updates. The best example of this is MMS. Without mobile data, you cannot send or receive picture messages.

  1. From the Home screen, tap the Apps icon.
  2. Touch Settings.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Untick the checkbox next to Mobile data.
  6. Tap OK to confirm.

Disable Smart Network Switch

Again, Galaxy S5 can automatically switch between networks and more often this happens when one connection is stronger than the other.

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

The following are emails we received from our readers suggesting how to fix this problem (thanks for sharing guys):

Like some of your other readers, I have experienced issues with my AT&T S5 staying connected to wifi after uograding to 4.4.4. I took my phone to my local Best Buy’s Samsung kiosk and asked the person there. He offered to flash it for me but the only thing his system had was 4.4.2 for my phone. He thought it was strange that AT&T would push out an update that he didn’t have but suggested the factory reset. I tried that when I got home but it still would not stay connected to wifi. I called AT&T and spoke to technical support. He tried having me boot into safe mode but it still would not stay connected. He then suggested that I remove the check from the Smart Network Switch box on the wifi screen and that has fixed the problem. For some reason, that feature and 4.4.4 are not playing well together. — John

I had written you earlier that I may have fixed my WiFi problem by resetting my router. I was mistaken, the problem resumed when I turned my “data” back on. Apparently my WiFi works great and my data also work great. However, if you have both on at the same time, my WiFi drops in and out. It is a pain in the arse. Like the others have mentioned this only started after my 4.4.4 update on my AT&T S5. — Matty

Greetings, I just read your last post about this issue with the S5. I have been experiencing the same problems with the wifi connection over here. I have tried most of the steps without going to the option of using the factory reset and still no luck. I even went throughout all my apps and deleted the ones that I don’t use as often and the ones that I downloaded most recently. Something that is working for now, is to turn off the “smart network switch” so far this has worked for me. I figure I could provide some input based on what’s working for some people. Thanks, Ed.

Hi, I saw in one of your Galaxy S5 Problems articles that someone was having problems keeping a WiFi connection on their S5. I had this exact problem myself after upgrading to lollipop, but I fixed it by switching off Smart Network Switch in the WiFi settings. My WiFi connection is now stable and although it’s only been a couple of days, I haven’t discovered any drawbacks to having this feature switched off. Hope this helps! — Ali

Galaxy S5 Says It Has The Latest Firmware

Question: Hi TDG, Not really much info I can include here. I have a g900f model of the S5 bought from amazon and came unlocked. I’m j the uk and using both ota update and kies it tells me that I have the latest updates installed. Which is 4.4.2. Why am I not getting the update like other uk S5 owners? Regards, Daniel.

Answer: Hi Daniel. Updates are often rolled out in batches. While others already started receiving notifications about the Lollipop update, yours is still stuck with Kitkat. But frankly speaking, there’s nothing we can do for now but wait until the phone gets the notification. It will come for sure. Of course, from time to time, try to manually search for updates in your phone or through Kies. At least, we already know that Samsung already rolled out updates for the S5.

Galaxy S5 Shows Unified Daemon Has Stopped Error

Problem: I continually get error message “Unfortunately, Unified Daemon has stopped.” Why am I getting this and what does it mean? How do I clear?

I’ve checked on line and see how for S4 – but my settings doesn’t have that path that the S4 directions are providing. Help! —              


Troubleshooting: Unified Daemon is a service that works with Weather, News and Stock apps. It aggregates data from Yahoo Finance, Yahoo News and and among the apps that use this service are Camera, Alarm, Desk Clock, S Planner and Briefing. If the service crashed, it’s difficult to tell what caused it, although, the most effective troubleshooting procedure is to clear its cache and data. However, before you follow the steps below, make sure you have an internet connection because it’s possible that the lack of internet connectivity caused the problem.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Unified Daemon.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Galaxy S5 Draining Battery Quicker

Problem: Hey, so I’ve had my Galaxy for less than a year now and I’ve noticed that the battery has been draining really fast now. I don’t have any new apps on my phone and all the settings have been the same. It just says that the Android OS and Android System has been draining the battery. It’s driving me crazy and the only solutions I could find was turning off a ton of applications on my phone which I’d prefer not to do. I’ve also had problems with the WiFi connecting and the disconnecting and it’s been happening everywhere I go. Please help. Thanks, Ziggy.

Troubleshooting: Hi Ziggy, I believe the root cause of the problem in your phone, especially the quick draining of the battery, is the constant disconnection and reconnection of the WiFi. Your problem is the same as the first issue I cited in this post. So, I suggest you follow the same troubleshooting to either disable mobile data completely or just disable the Smart Network Switch option.

Lollipop Is Slower Than Kitkat on Galaxy S5

Question: This is my 3rd message to you. 2 days ago I updated my galaxy s5 to lollipop 5.0 but it seems to be slower than kitkat. I cleared the cache and wiped data (factory reset) but nothing changed. The only good thing about this update is that the battery is draining slower which is a good improvement. So please what is your point of view about my issue? Or should I go back to kitkat? Thanks. Best regard, Fesalinho.

Answer: Hi Fesalinho. I understand your concern and question well but it’s just so complicated for us to provide you an accurate answer because we haven’t tested the device ourselves. Besides, your statement “seems to be slower” shows that even you isn’t sure if Lollipop is really slower than Kitkat. But assuming it is, in what aspect?

You know, in order to know what the device can offer you with the new firmware, hard reset it. Use the device without any third-party apps; such performance is the best it can offer. But you said you already did this. So, the decision is to roll back to Kitkat is yours to make. You can manually flash the previous firmware.

Galaxy S5 Fingerprint Scanner Crashed

Problem: Hi, my Galaxy s5 started to have an error when I try to use the fingerprint scanner as the lockscreen. It pops up saying “an error has occurred with the fingerprint scanner. If this message appears repeatedly restart your device.” Well I have restarted it multiple times and while this doesn’t affect my daily usage, it is a possible glitch that annoys me. I hope that there is a possible solution or even an explanation for why this is happening. Thanks — Erik

Troubleshooting: I encountered a couple of issues like this before only that we knew back then a third-party app caused them. So, it was easy for us to fix it; we just uninstalled the app that cause the problems and everything was back to normal.

In your case, since we don’t know what caused it, then I suggest you backup your data and perform full hard reset (if you’re not rooted):

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If, however, the phone has been rooted, then there’s an easy way to fix this without having to reset the phone–install Titanium Backup and wipe the data of the Fingerprints app. That will take care of the problem for you.

Galaxy S5 Has Issues With MicroSD Card

Problem: I had the S4 and now I have the S5 and with both of the phones I have had problems with the SD card. When I put in the card it works fine for a few days to about a week but them the pictures start corrupting. When I open my picture gallery either the pictures are turning gray or they’re showing up as unreadable files. I don’t know what the problem is but I have tried multiple memory cards and all have had the same problem. I don’t know if I’m the only one having a problem but I even change my phone multiple times to see if it was a phone but its not that ether. Let me know if you have any idea on what the problem is and how to fix it. — Ryan

Troubleshooting: Hey, Ryan! It would take a lot of time observing the device and its behavior to know which one has an issue. Apparently, we are in no position to tell you which to tell if the phone has the problem or if it were the microSD card malfunctioning. The best thing you can do, at least, is make a copy of your data in the microSD card and reformat it using FAT32 format. After that, observe the phone closely if the problem remained. If so, try a different card with FAT32 format and if the problem persisted, it’s time you had the phone checked by a technician.

Lollipop Fixed Issue With Font Color in Galaxy S5

This problem was sent to us last week and weren’t able to include it in our posts. Basically, the problem that Paul reported was that the font color on his phone was changed and worse, the text has the same color as the background. He emailed us back saying that the recent Lollipop update fixed the problem for him. Thanks, Paul!

Problem: Hi, I have a Samsung Galaxy S5 Model SM-G900V on the Verizon network. I am trying to find a way to change the default font color on the phone. The color is white and I have a few apps that I cannot read the text because the text is the same color as the background. I checked with Verizon with no luck and with Samsung with no help either. Is there an app that I can download to change the color of the font or a workaround that you are aware of to fix this issue. Thank you, Paul.

Solution: Hi I just wanna put a comment about the a new lollipop I just downloaded from verizon if I had no problems downloading it I connected the phone to my computer and it went smooth.

I wrote to you about a week or two ago concerning white text on my phone and not being able to change the color of my text lollipop resolve this issue and all my text is black. — Paul

Undoing Clear Cache on Galaxy S5

Problem: Hello. I have a Samsung Galaxy S5. Ok so my phone was running slow..and i also wanted to free up space and I am not the smartest when it comes to this stuff. So I cleared the caches for some of the apps that came with the phone. Now every day the caches load and my phone acts crazy while this happens. Can I reverse the clear cache? I noticed this by going to settings : application manager: running apps: and noticed all of the apps and the cache is loading up from 0 every morning. This uses energy and makes my phone behavior odd. Hope this makes sense. Thank you, Melissa.

Troubleshooting: Hi, Melissa! No, you can’t reverse the clear cache procedure. Once those caches are deleted, there’s no way for you to recover them. However, the phone will create newer ones during boot up. I don’t know which apps are doing this but caches don’t actually make an impact on the phone’s overall performance. So, if the phone is acting “crazy” (and I’m not sure what you meant by this), something else might be causing it and that’s what you need to find out. However, I think wiping the entire cache partition will help fix the issue. So, please, follow these steps (don’t worry, your data will remain intact):

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Lollipop Update Interrupted on Galaxy S5

Problem: Hi, I was wondering if you could provide me with any help. I’ve got two Samsung Galaxy s5’s, Wednesday night I got the ota update on the galaxy that I use and everything updated and it’s working fine. However, my wife’s galaxy never got the update so I called technical support last night. The last was very rude, but she did say she was going to push the update through to the phone. Within seconds I seen the notification the it was downloading, but after no more than a minute the notification disappeared and it stopped updating. I’ve tried updating it by going to about device and searching for the update as well. It will start to download it then will say that the download was interrupted and makes me wait 24 hours to search again. I also tried downloading the update in safe mode, same results as before. Do I need to get a warranty replacement or can this be fixed? Any help you can provide would be greatly appreciated. Thank you, have a great day. — Justin

Suggestion: Hi, Justin! If the representative was able to push the update to your phone, then it is most likely they will be able to help you with it. Now, if you insist to have the phone replaced and it is still within the replacement period, then you can have it replaced with a brand new unit. However, if the phone is now outside the replacement period, the device maybe replaced but with a refurbished one. I’m sure you don’t want that. So, the best option is to call tech support again and have the representative push the update and to make sure things will be smooth, have him or her stay with you on the phone until the update is completed. It may sound so cruel considering these people have to handle a lot of calls a day and may have been instructed to keep calls under 10 minutes, but you’re a customer and you already tried calling but the update wasn’t completed. You may also try using Samsung Kies through your computer to pull the update down.

Galaxy S5 Screen Problem, LDI Is Positive

Problem: Hoping you can help. Purchased a Galaxy S5 just ONE month ago for my son. This weekend, the screen quit working and the water mark on the inside says it has water damage. However, it was NOT dropped in water….WORST case, it got too warm or too cold in pocket… but NOT wet.  

Have you seen or heard of any issues like this? It does have a manufacturer warranty but if the water mark is compromised the water is not valid. Any advice you could give would be GREATLY appreciated. — Beth

Suggestion: Hi Beth. You know Samsung and its official retailers follow a very strict rule on who gets the warranty and who doesn’t. One of the things they check is the Liquid Damage Indicator (LDI) and if that little sticker says the phone was exposed in liquid, then there’s nothing you would say that will matter.

The phone cannot be replaced, and if repaired, you will have to pay for the services. Now, taking into consideration that the phone gets too warm, it is safe to assume some of the components may have already been compromised. Needless to say you need to have it checked by a technician. I can’t think of any troubleshooting procedures for this kind of problem.

Is It Ok To Install Firmware for Another Country?

Question: Hi! I have a galaxy S5 (SM-G900F). I bought it as an unlocked phone, so it’s not carrying any carrier software.

I want to move up to lollipop and I have been seen in the sammobile there’s no software for my country (Colombia), but there’s a lot of country’s there’s.

Do I have to wait until samsung release firmware for my country or can I install the firmware of another country? I’m attaching a caption of the countries that are available at this time in sammobile. Thanks for the help! — Julian

Answer: Before anything else, the safest route to updating your Galaxy S5 is to wait for Samsung to roll out the update for your country. However, if you can’t wait any longer and want to take the risk, then you can manually flash the available firmware for units with the same model as yours but proceed at your own risk.

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