Archives for

internal storage

How to move files to SD card

Moving files from your Android phone’s internal storage to the SD card is now easier than it was before. Smartphones nowadays can easily be detected and recognized by computers even without installing their drivers. As a result, accessing the files stored in your phone’s memory through a computer is a simple plug-and-play procedure.

In this post, I will guide you on how to move your files from the internal storage to the external or expanded storage device. For me, there are only two very common ways to do this although there are others methods that are more complicated than the ones I present here. Without further adieu, here they are…

Move files to SD Card using Android’s stock File Manager

I think this one is the easiest thing to do because you don’t need to connect your phone to a computer to be able to drag-and-drop the files. What you need is your phone’s stock File Manager which will give you access to almost all of your files. Here’s how it’s done through this method…

  1. From a Home screen, navigate: Apps > Tools > File Manager.
  2. Tap All Files or any other file format you want to move.
  3. Touch and hold one of the pictures until check boxes appear on the left side of each item.
  4. Now select a file you want to move by checking the box beside it or if you want to move all of them, put the check on the box at the top.
  5. Once you’ve already selected the files, tap More on the upper-right corner.
  6. Now choose between Move or Copy. If you choose Move, then all the files will be cut from the current location and moved to a new location you choose. However, if you choose Copy, Android will create a copy of each file to the location you specify.
  7. Choose SD card.
  8. Navigate to a folder you want the files to be moved or copied or you may create one.
  9. Wait for the phone to finish moving the files and depending on their number, it may take a few minutes to complete.

Once the process is finished, you can already access your files from the new location and depending on their format, they may still be classified by the File Manager as pictures, videos, etc.

Move files to SD Card using a computer

Now, this is the good old drag-and-drop process but you would need to connect your phone to the computer for this. The phone has to be detected and recognized by the computer so it will have access to the files you want to move.

  1. Connect your phone to your computer using the original cable. Most of the time Android devices can be detected and recognized by a computer without installing the drivers.
  2. When prompted to choose a connection type, tap Media device (MTP).
  3. On your computer, open the File Explorer.
  4. Click your Android phone’s name. If you can’t find it, then try clicking on This PC in the left sidebar.
  5. Double-click the “Internal storage” folder.
  6. Double-click the folder where the files you want to move are saved.
  7. Select the files you want to transfer and then right-click on selected files and choose Copy.
  8. Click your Android phone’s name again and this time, click on SD card.
  9. Navigate to the folder where you want to move the files or create one.
  10. Right-click on the folder and click paste or press CTRL+V.
  11. Wait for your computer to finish moving the files.
  12. Once the transfer is complete, disconnect your phone from your computer. You can then access your files from your SD card.

Basically, the process of moving files happen inside your phone, you just need a computer to initiate the process. Well, I hope that his guide have helped you one way or another.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to move apps to SD Card

Moving applications from your phone’s internal storage to a microSD card is just easy to do. In fact, you may only have to tap your screen a few times to move an app to an external storage. But the thing is, not all phones and apps support this feature. Of course, only smartphones with a microSD card slot should be able to do this and as for some apps, only a portion of their data files can actually be moved over to an external storage and among the most common reasons is that some SD cards are actually slow and may affect the performance of the app.

In this post, I will walk you through in moving applications to an SD card provided your phone support this feature. Continue reading as this short article may be able to help you one way or another.

Move apps to SD card via Application Manager

Before anything else, make sure that you properly mounted the SD card on your phone and then format it so it would become usable. If you’re using a used card then make sure to backup files in it as you may never be able to retrieve them once they’re deleted. After making these preparations, it’s time to move some apps.

  1. Navigate to Settings on your phone.
  2. Tap Apps or Applications.
  3. Now choose an app you want to move to the microSD card.
  4. Tap Storage.
  5. Tap Change if you can see a button with that name. If there’s none, then it means the app cannot be moved to the microSD card. One of the best examples is Spotify which requires to be in your phone’s internal storage but you will have an option inside the app to change the location of downloaded tracks.
  6. Finally, tap Move.

Depending on the size of the app as well as the number of files to be moved, this process may take a minute or two so just wait until the process is finished. Should you want to move the app back to the internal storage, follow the same procedure and hit Change to change location.

Move apps to adoptable storage

Adoptable or Flex storage was first introduced in Android Marshmallow but not all manufacturers were happy about it because it defeats the purpose of building phones with higher storage capacity that are often offered in higher prices than those with only 16 or 32GB phones. While majority of the phone makers include this feature in their devices, popular brands like Samsung and LG removed it from their flagship devices.

With this feature, your microSD card will really become an expandable storage because after doing the steps below, your phone will see it as an extension of the internal storage. So, your phone with only 16GB storage may be able to install applications way beyond that if you mounted a high capacity external storage device. Here’s how it’s done…

  1. Navigate to Settings on your phone.
  2. Tap Storage.
  3. Select your SD card.
  4. Tap the menu button in the upper-right corner.
  5. Select Storage Settings.
  6. Tap Format as Internal.
  7. Tap Erase & Format. If ever you saved some files in your SD card, copy or move them to your computer or phone before you do this procedure as you will not be able to retrieve them after this procedure.
  8. You will be prompted to move some files into the extended storage and if you want to do so, tap Move Now.
  9. Your device will tell you how long the process will take and once finished, tap Done.

The system will then use the card as an internal storage after this procedure. And that’s pretty much it! I hope that this article can help you one way or another.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S5 primary storage device keeps running out of space, other storage device issues

S5 SD card

Are you having some trouble with your #GalaxyS5 storage device or SD card? You may find this post a handy guide in fixing it. These are the specific issues discussed in this post:

  1. Galaxy S5 cannot transfer files to SD card
  2. Can an SD card become primary internal storage device in a Galaxy S5?
  3. Galaxy S5 primary storage device keeps running out of space
  4. Galaxy S5 stop recognizing SD cards in weeks
  5. Galaxy S5 unable to open photos and videos in SD card after some files were deleted
  6. Galaxy S5 “phone storage not available. Switching to SD card” error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 cannot transfer files to SD card

Question 1: Duplicate contacts ( my husband and I share a contact list though our shared email address and this seems to create a problem) he has about 300 contacts and I only have about 150. but there are also other accounts in the mix Google, Microsoft ect.. I partially fixed the problem by adding the contacts I wanted off my husband list and then ONLY displaying my phone contacts… but there are still contacts missing on my list… is there a way to transfer or change the list a contact is shown in? P.S. when you save contacts to a computer file will it save all the data in the contact list such as address’, second phone numbers, email address and notes?

Question 2. The phone seems not to recognize our SD cards. they show in the list of storage but we cannot transfer anything to the cards. it looks to be working but the storage amounts don’t change…I was able to hook my phone to the computer and move my contact list, photos and other things to the card .. but cannot do it on the phone itself… A Verizon representative tried at their store with another card and had the same problem. Their only answer was to completely restore the phone to factory and start over. my husband refuses. and I don’t really like this either. It takes days of fiddling with the phone to get it were we want it. please help (p.s. I just saw your FAT32 format fix, maybe I can try this but need to move the stuff of my card onto the computer) — Katherine

Solution: Hi Katherine. The fastest way to add details to a particular contact in an S5 is by merging identical ones. To do that, you have to:

  • Tap Contacts.
  • Tap the required contact.
  • Tap the merge icon.
  • Tap Link another contact.
  • Tap THE REQUIRED CONTACT.
  • Tap Done.

If you happen to have a lot of non-identical contacts (that is their names do not match with one another) you have no other choice but to manually add the details individually.

For the second issue, we still suggest that you try a factory reset. If you can move files in and out of the SD card using another device or computer, that clearly indicates that the phone is not working properly. Making sure that the operating system do its job as intended is a first good step. And you can only do that by doing a factory reset first.

Problem #2: Can an SD card become primary internal storage device in a Galaxy S5?

Hello. So I recently bought my Samsung S5 off eBay, after having a tough time with an S6. I know there is always a risk when buying a phone through a secondary route, but I was on a tight budget.

Anyway, this phone came with a 10 GB internal storage capacity. I am pretty sure it is usually 16 GB but 10 wasn’t a problem until I began receiving the “Internal Storage Reaching Capacity” notification. So, I bought an SD card of 64 GB. It was working fine. Storing pictures, videos, but everything else was still being stored to my phone and not to the external storage.

I tried restoring the phone with the SD card but I receive the same outcome.

What I am wondering is, is there a way to make my SD the primary  storage for ALL of my phone, aside from just pictures and videos through the camera settings?

Thank You! — Jazzy

Solution: Hi Jazzy. While SD cards seem to offer a good alternative for our storage days nowadays, there are still other digital stuff that needs to be kept in a phone’s primary storage device or the built-in storage. File packages belonging to the operating system, some apps, and some camera modes are designed to store stuff to the primary storage even if there’s an SD card installed. Reasons can vary for this but the most common ones include efficiency and security.

For example, if you use the Burst shots feature on your camera, the pictures will be saved to your device’s internal memory instead of the SD card. The same is true for other apps like email apps and those with higher security requirements. So the answer to your question is NO. There’s no way to make the SD card as the primary storage device on an S5.

Problem #3: Galaxy S5 primary storage device keeps running out of space

Hello. About 2 months ago now I noticed that I have been running low on storage resources…namely the phone tells me I am low on storage space. When I first got the phone I put in a 32GB SD to store my user files so as not to have this issue in the first place. Short of it: I moved as many apps as allowed to the SD card, and deleted about 10 or so altogether. STILL whenever there are mass quantities of updates I get the triangle-exclamation icon stating that the updates cannot be applied because of storage space issue. In addition I noticed that the apps I move to SD reappear on the System Storage after an update, which means I have to re-move those apps over, and over, and over…you get the picture. But the main question is what the hell is eating all of my on board storage space? Regards. — El

Solution: Hi El. The best way to check what causes the primary storage device to run out of space is by doing the following:

  • From the home screen, tap and drag the Notifications bar downwards.
  • Tap the Settings icon.
  • Scroll to, then tap Storage.

As mentioned above, some apps require that they be stored in the primary drive so if you have a lot of such apps, you should see them under Storage section.

A good thing to change to remedy the situation is by ensuring that the camera’s default storage is set to use the SD card, especially if you are fond of creating videos or photos.

Also, make sure that music and other documents are stored in the SD card instead of the primary storage.

Problem #4: Galaxy S5 stop recognizing SD cards in weeks

I’m having an issue with SD cards. I have tried two different 64 GB cards with my phone in the past 6 months. Both worked fine for several weeks (the first lasted 5-6 weeks, the second 10-12 weeks) and then suddenly stopped working. By which I mean my phone stopped recognizing them. In each case, the phone would say no SD card was mounted, then when I tried to remount it that the card was blank or had unsupported files. When I try to reformat, I get a message that the card has been removed, and then a repeat of the blank or unsupported message. Please help, the native 16 GB isn’t enough! — Mike

Solution: Hi Mike. An SD card’s lifespan depends on how you use it. Each card has a set number of times that stuff like photos and videos can stored, deleted, or restrored. A typical SD card used normally can last for at least 5 years depending on its quality. We therefore find it interesting that 2 SD cards were easily worn out in a matter of weeks.

One of the common mistakes Android users do when working with an SD card is by getting it out of the device without turning the phone off, or by not properly unmounting it. If you do this often, you can expect that the card can suffer errors over time.

If you think that your SD card is not working properly, try to reformat it regularly to stretch out its lifespan. Doing a reformat instead of deleting photos individually is also recommended to avoid having the SD card retain an entry point of a file. Wiping files in mass is preferable. Doing so keeps the SD card cleaner and you minimize giving potential errors from developing.

We also don’t recommend that you share SD cards between devices. Different devices use different storage systems and having another device access files on the SD card without reformatting it can create complications.

If you want to look for other articles we’ve posted that answers some SD card problems, just follow this link.

Problem #5: Galaxy S5 unable to open photos and videos in SD card after some files were deleted

The other day, my storage space icon popped up and said my storage space was running low. Being me, I believe I deleted important files. My main problem is after I deleted some files or apps, now I can “see” any of my pictures, or video’s. It still says they are there (I know this because under where it tells you how many pictures you have, it still says 1,120), it just won’t show them. There is an hour glass symbol in the middle of every picture. I don’t know what file or app I deleted, I can’t seem to find any files under storage that will show me what I deleted that day. So, I’d like to be able to see all the pictures I have on my phone. I don’t have a computer that I can transfer my pictures to, so I’d really would like to fix this problem. — Erin

Solution: Hi Erin. If you have lost track of the file/s you deleted, the best thing that you can do now is to do a factory reset. Make sure first that you remove the SD card properly from the phone before proceeding. Also, ensure that the rest of your personal data are backed up before doing a reset. For reference, these are the steps on how to do a factory reset on an S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset will restore the default settings of the operating system including the files needed to proeprly read the photos. If nothing changes after a reset, that means that the files in the SD card are now corrupted. Try to insert it to another device or computer to see if they can still be retrieved.

Problem #6: Galaxy S5 “phone storage not available. Switching to SD card” error

When using camera, after snapping picture, I get the message “phone storage not available. Switching to SD card”. (If storage is set to SD card, I do not get this message and pictures can be taken fine).

When using WhatsApp, I cannot send or receive any images since it seems WhatsApp automatically uses phone storage rather than SD despite phone settings.

How can I fix the phone storage?

Background: This is a Sprint phone but is unlocked and currently running on Koodo network in Canada.

Thank you for any help! — Asha

Solution: Hi Asha. Please check Storage status of your device by following the steps provided for El above and make sure that there’s enough space to store files. If everything looks normal and there’s more than enough space for your files, please do a factory reset to see a difference.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Android Marshmallow caused multiple sensors on Galaxy S5 to fail, other issues

S5 Marshmallow

Some wireless carriers are now starting to roll out Marshmallow updates for the #GalaxyS5. In this post, we address one of such issues reported by our community. Remember, most post-update issues can be fixed by wiping the cache partition and doing a factory reset. If these two procedures won’t work in your case, consider uninstalling outdated apps.

For other S5 troubleshooting, don’t forget to visit this page.

  1. Galaxy S5 unable to send text messages after an update
  2. Android Marshmallow caused multiple sensors on Galaxy S5 to fail
  3. Galaxy S5 can’t install OTA update
  4. Galaxy S5 can’t browse using mobile data
  5. Galaxy S5 screen turns black after battery swelled
  6. How to free up room in Galaxy S5 internal storage

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 unable to send text messages after an update

Hi. I was looking for help with an issue with my Galaxy S5, when I found your website. It gave me some hopes to fix this error that is driving me crazy.

About the error message. It started after my Galaxy S5  got updated last week (the version I’m using now is G900PVPU3CPCA). The only problem is that I am not able to send any text messages. I do receive texts normally, but every time I try to send a text I end up receive the error message. “Message not sent. Message saved. Please try again later (425).

I kept trying re-sending the text over and over, but I keep getting the error all the time.

What I tried so far:

– Checked if the airplane mode is off.

– Restarted the phone a lot of times.

– Turned it off a few times and took the battery off too.

– Tried to update my phone again, but it is already up to date.

My phone company (Boost Mobile) doesn’t have any info about this error. I have a lot of texts messages, and data on my phone, and don’t want to erase / re-install all the softwares. Please any idea or info you can give will help me a lot. Thank you. — Wellington

Solution: Hi Wellington. Because the issue appeared right after an update, please ensure that the phone’s system cache is refreshed by wiping the cache partition first.

  • Turn off your Galaxy S5 by holding the power button down until the screen darkens.
  • Once it’s completely off, simultaneously press and hold the Power, Home and Volume Up buttons.
  • Release the Power button once you feel the phone vibrates once. Keep pressing on the Home and Volume Up buttons until the boot menu appears on the screen.
  • Scroll down to the wipe cache partition option using the Volume Down key and select it using the Power button.
  • Once it’s done, choose reboot system now in order to get back to the phone’s normal boot.

Refreshing the cache partition won’t delete your text messages or any other personal data so it can be done safely. If nothing changes after wiping this type of cache though, your next step is to create a backup of your personal data and text messages. Once you’ve created a copy of your important files, delete the messages app’s cache and data. Doing so will refresh the app-specific cache and data. Sometimes, outdated cache or data can result to weird glitches. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Messages app and tap it.
  • From there, you will see the Clear Cache button.

Problem #2: Android Marshmallow caused multiple sensors on Galaxy S5 to fail

Ever since my phone updated its software to Marshmallow, all of my sensors except for the proximity sensor quit working. Gyroscope, magnetic,  barometer sensor, completely stopped working. My phone worked just fine before this update. I’ve done a factory reset around 4 times, soft reset, cleared cache partition, to no avail. The sensors will start working and quit again at different intervals.  I paid a lot of money for this phone and I believe either Boost Mobile or Samsung needs to take responsibility for wrecking my phone and give me a replacement. Either that or fix the thing. 

I didn’t ask for the system update but it was forced onto me. This phone is under 2 years old. I really enjoyed my phone the way it was but now I feel like my phone was sabotaged. Wouldn’t it make sense that either Boost Mobile or Samsung owes me a replacement since it was their unwanted update that screwed up my phone? — Brian

Solution: Hi Brian. We haven’t heard of the new Android Marshmallow causing functionalities and sensors to fail on an S5 until now. Although major Android updates rarely go smoothly, they don’t result to extreme circumstances like the one that’s happening on your device.  If multiple factory reset instances did not resolve the issue, then you’re within your right to demand a replacement from either your wireless carrier or Samsung. The best that we can do is to tell users how to do basic software troubleshooting following an update.

Kindly call Samsung or Boost Mobile to get the issue resolved.

Problem #3: Galaxy S5 can’t install OTA update

I keep getting a notification in on my top notification bar that says there is a new Android update available for my phone. So I click on it and it begins the process by asking for permission to restart my phone. I click on “restart” and my phone turns off and it starts to turn back on and in blue letters at the top of the black screen that only says Samsung as if it were just turning on. It says something about attempting to reboot or update or something I can’t remember exactly what it said. But then it says update failed all of a sudden and my phone restarts itself and turns back on like normal. Then I get a pop up message saying something went wrong and the update failed.

This isn’t the first time I’ve updated my phone. I’ve successfully updated it about 4 or 5 times since I bought it brand new about a year and a half ago. Now all of a sudden this keeps happening. How do I get my phone to update normally? — Crissy

Solution: Hi Crissy. There are a few causes why an Android device won’t install an update properly. In general, these causes include:

  • insufficient storage space
  • incompatible hardware
  • corrupted Google Services Framework app or other related apps
  • existing firmware bug
  • rare update file glitch

The first one you want to check, despite having failed to receive lack of memory space-related error, is the possibility that the phone’s primary storage device (not the SD card) has enough memory to receive the APK (the installer file bundle). Try to ensure the phone has at least 2GB of free storage space before you attempt another installation. While most update files are barely over 1GB at most, the extra space will ensure that the compilation of new OS files will not be hampered by lack of storage space.

Another potential reason why an Android phone cannot be updated is due to incompatible or dated hardware. Your S5 is very capable of running the latest OS though (Marshmallow) so you can cross this cause out in your case. This is only applicable for cheap, non-flagship phones.

An interesting step that you can try next is to delete the data of the Google Services Framework app. This app is responsible for managing Google- and Android-related updates. Clearing its data will ensure that this app works properly. Kindly refer to the steps provided above on how to clear an app’s cache and data.

A more drastic approach to resolving update issues for Android devices is by doing a factory reset. Don’t hesitate to do it if the suggestions above won’t change a thing. For reference, here are the steps how to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

If your phone continues to fail when installing an over-the-air (OTA update) after a factory reset, the problem is most probably beyond your control. This means that the update file itself won’t work when installed on your device due to poor coding issue on your carrier’s side. Be sure to let them know that your device is having trouble installing their update so they can let their developer team to look into the problem.

Problem #4: Galaxy S5 can’t browse using mobile data

Hello there! I REALLY NEED YOUR HELP! I just got a Samsung Galaxy S5 G900H. the problem is that whenever i activate mobile data, it works for 3 seconds then it stops. i mean it’s just when i activate it, i can display a webpage but after that, it won’t show anything. it keeps searching and finally display an error occurred in the browser (any of my browser).

The weird part is that i tried another mobile operator’s SIM card and it works just fine. This probably means it’s linked to my current service provider. i can’t switch to the one that’s working for it’s too expensive to buy their airtime (Orange Senegal).

I also noticed that the network type changes from HSPDA to UMTS at times but for seconds. It mainly stay on H+. The internet does not completely stop since apps like WhatsApp send messages. In my opinion it might drop down a lot.

If you wonder about call i haven’t noticed any problem there.

Also, i used the same sim card in a Mobistar modem connecting it via wi-fi, but the same problem seems to happen.

Thanks in advance and please help me! — Sidiki

Solution: Hi Sidiki. Mobile browsing problems can be due to a misconfiguration on your device, or a network/server-side issue as well. If your S5 appears to be connected to the Internet because online apps work fine, your first task is to let your wireless carrier know about the issue. It’s possible that their DNS server is down, preventing devices from loading websites using browsers. They can also check if there’s an account-specific limitation that hampers your device to connect properly.

To eliminate any possible phone-related problems, try to factory reset your S5 then test how mobile data works. Make sure not to install any third party apps before doing the test.

Alternatively, consider booting in safe mode first to see if a third party application is preventing your phone from connecting. Here’s how to do it:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #5: Galaxy S5 screen turns black after battery swelled

My battery decided to swell, and at first I didn’t notice. Then it started making the adhesive glue that holds both the screen and digitizer to the rest of the phone, come undone. At the time I couldn’t afford to get a new battery so I had no choice but to keep using the one I had. Well, after a while the battery got to  where it started to crack my screen, so I decided to see if anyone had an extra Samsung battery meant for the type of phone. Well, someone did. But, the same day I had gotten the new battery, I ended up accidentally dropping my phone. After that, the screen went black, but the LCD lights still work.

Do I need to get a new screen and digitizer? Or is there something else I can do? I am hoping there is another option because of my ongoing  financial situation.

Another problem I do have, is my phone would send up an error message saying I didn’t have a SIM Card (when I in fact did have a SIM Card in my phone) inserted and would restart to try to find it.  — Shay

Solution: Hi Shay. The screen assembly is composed of three major components — the LCD, digitizer, and flex cable. A proper diagnosis must be done first in order to identify which of the three is no longer working. Doing so requires skill and special tools. If you aren’t sure which part is damaged, let someone with the right tools and skills do it for you. A cracked digitizer means a totally unusable component although it’s possible that the LCD may actually be the problem at this time. The best thing that you can do now is to have the device checked by a qualified technician.

The SIM card error you’re getting may be hardware-related. It’s possible that the battery may have damaged the SIM card slot after it started to swell. Make sure to have the SIM card slot checked as well.

Problem #6: How to free up room in Galaxy S5 internal storage

It seems I am constantly exceeding my internal memory capacity -16GB, while my 64 GB SD card has 28GB of available capacity. I have been attempting to move whatever I can to the SD card. The primary problem seems to be my Google Photo App version 1.17.0.118258643 won’t allow me to move “all” the data to the SD card. Here is how the total storage of 5.22GB  is split – Application (assume internal storage) 39.8 MB; SD card App – 32.75MB; Data (internal storage) 5.14 GB; SD card data 640KB – all while the data transfer tab is showing “Move to Device Storage” hence I suspect 100% of the data should reside in the SD card data category. Many thanks for your help as I have been trying all methods to free up room on my internal storage. — Phil

Solution: Hi Phil. Keep in mind that not all apps can be moved to the SD card. The only way to know if an app can be moved to secondary storage device (SD card) is if there’s an option that says so when you open the App info page.

Storage management on an S5 is simple. Keep files like photos, videos, music, etc to the SD card if you’re running out of space on the primary storage device. There’s no “advanced” methods in managing a storage device in Android. If you’ve already moved personal data to the SD card but still needs more internal storage space, simply uninstall apps.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge Plus Memory Management: How to make the most of your phone’s internal storage

In terms of design and features, the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is irrefutably among the best smartphones to date. While this new phone embeds Samsung’s fancy new internal memory technology, many have thought that the lack of microSD storage expansion along with its non-removable battery scheme could be the major downsides. Time will come that such an aesthetically crafted device will run out of storage space and that’s when memory-related issues might as well instigate. Good thing wise smartphone owners always have found early alternative solutions that would somehow remedy such limitations.

Samsung-Galaxy-S6-Edge-Plus-Storage

In this post, you will find commonly used methods that would help you keep track of your Galaxy S6 Edge Plus RAM status, free up some space whenever needed, and maximize the use of your phone’s internal storage.


 

How to manage your Galaxy S6 Edge Plus Internal Storage

Frequent RAM status check is one of the best practices in keeping your device at its best performance. Your S6 Edge+ comes with a Storage settings menu that where you can manage your phone’s internal storage. In this menu, you can configure various options and keep track of your device memory status. Among the pertinent details you can check under Device Memory include the following:

  • Total space lets you view the total space and free space in your phone’s internal memory.
  • Available space – lets you view the currently available storage space in your device.
  • System memory – lets you view the minimum amount of your phone’s internal storage space required to run the system.
  • Used space lets you view the amount of storage space currently being used in your device.
  • Cached data – lets you check the currently cached data.
  • Miscellaneous files – lets you view the amount of memory used to store miscellaneous files in your device.

How to access the Storage Settings on your Galaxy S6 Edge Plus

Follow these steps to get to your phone’s storage settings and start configuring options needed to ensure your phone’s memory is at its best status so as to keep your device in its best performance.

  1. Touch Apps from the Home screen.
  2. Touch Settings.
  3. Scroll to and touch to select Storage under System menu.
  4. On the next screen, you can view the memory usage for various types of information stored in your phone’s internal memory. Just tap an item (for example, Available Space), to view more information on it.

In case you find a need to free up some space of your phone’s internal storage, you can transfer some files to another device like a computer for back up purposes. Another thing you can do to free up some space of your phone’s internal storage is by deleting contents (files or apps) that are no longer used or needed.

How to View, Delete Files on your Galaxy S6 Edge+ with a computer

Just like any other phones, your S6 Edge+ comes with a USB cable, which you can use to connect your phone to other devices like a computer to manage/transfer files. Follow these steps to view or delete unnecessary contents from your phone through a computer.

Important Note: You may need to download and install Samsung Smart Switch that is compatible with your computer before you proceed with the following steps.

To do so, just visit samsung.com and find the link to download and install smart switch for your computer. Otherwise, you may proceed with the following procedures right away.

  1. Connect the USB cable to an available and compatible USB port on your computer.
  2. Ensure the other end of the USB cable is properly connected to your phone.
  3. If necessary, let your computer install any required drivers for your phone.
  4. Touch the Status bar and drag down to access the Notification screen on your mobile device.
  5. Proceed by tapping USB connected.
  6. Next, tap Connect USB storage.
  7. On your computer, click Open folder to view files and then click OK to continue.
  8. When prompted with another Removable Disk screen, click Open folder to view files and then click OK again.
  9. You should then see a folder that shows files that are stored in your phone’s memory.
  10. Locate the folder containing the file(s) you want to delete.
  11. Once you’ve located the files, just right click and select Delete to initiate deletion of selected files.
  12. Once finished, tap the option to Disconnect storage from PC on your phone.

The process may differ when using Mac computers. In some cases, Mac users would need to install the Samsung Kies and then use this tool to view or delete some files from your mobile phone. Here’s how it’s typically done:

  1. Download and install Samsung Kies from Samsung’s official site, if necessary.
  2. Connect your phone to the computer using the provided USB cable.
  3. Ensure both devices are properly connected.
  4. Wait until your phone is detected by your computer. It could take a few minutes.
  • To see if your phone is recognized, locate your device name under Connected devices. It should be there.
  1. Navigate to the desired files by clicking the Folder icon located next to Internal Memory.
  2. Double-click a file to open it.
  3. To delete a selected file, follow these steps:
  • Mark the checkbox to the left of each file.
  • Click the Trash can
  • Click OK to confirm deletion of the selected files.
  1. If you want to delete the file while viewing the folders, follow these steps:
  • Press and hold the Control
  • Click the file(s) you want to delete.
  • Click Delete.
  • Click OK to confirm action.
  1. Once you’re done deleting files, safely disconnect your phone from the computer.

How to View, Delete Files using the phone

If you don’t prefer the above options to view or delete files on your S6 Edge+, then you can use the phone itself to delete files from the Device storage. Here’s how:

  1. Touch the Apps icon from the Home screen.
  2. Touch the Samsung folder.
  3. Touch My Files to proceed.
  4. Scroll to Local storage.
  5. Touch Device storage.
  6. Continue by tapping the MORE icon located on the upper right of the screen.
  7. Touch to select Edit from the given options.
  8. Mark the checkboxes next to each content type you want to open or delete.
  9. To delete a file, select the check box to the left of each file or folder you want to delete.
  10. Touch any of the options you prefer like Delete to remove files. Otherwise, touch MORE, if you want to perform other actions such as Move, Copy, Compress or View Details of the selected files, prior to deletion.
  11. To confirm deletion of files, tap Delete.

How to Set Default Memory Storage on your Galaxy S6 Edge Plus

Your phone stores data on the internal storage, by default. In case, you don’t like it this way, you can set the default memory storage to another location you want. Here’s one way to get this done:

  1. Touch Apps from the Home screen.
  2. Touch Camera.
  3. Touch Settings to continue.
  4. Touch More options to view additional options/settings.
  5. Touch to select Storage location.
  6. Specify the storage location as you want.

Setting a storage location for certain files is one way of organizing and optimizing your phone’s internal storage.

Again, if ever you notice your device performance is depreciating and issues like lagging and freezing are beginning to show, then you can try any of the recommended solutions and pertinent workarounds we’ve provided in our troubleshooting page for Galaxy S6 Edge Plus.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Choose a Smartphone Guide: Storage Options

How to Choose a Smartphone Guide Storage Options

How to Choose a Smartphone Guide Storage Options

How to Choose a Smartphone Guide: Storage Options is the continuation of the article we published recently called How to Choose a Smartphone Guide: Processor and a part of these series:

which will let you understand the things that you should  consider when choosing the right smartphone for you.

Various Storage Options

The storage capacity of a smartphone determines the amount of data that can be stored in the device. It is also a factor that contributes to its speed. This article will give a detailed and quick explanation of the various storage options that you should keep in mind like the internal storage, RAM and the expandable or external storage.

1. Internal Storage

The internal storage is the persistent storage area of the smartphone where files like apps, music, photos, videos, documents, contacts, messages, logs and others are kept. By default, all the data generated by the applications of the device are stored there. For example, all pictures taken using the Camera of your device will be automatically stored there by default.

A high internal storage means that your phone alone will be able to hold huge amounts of data even without the help of any external device such as the expandable storage.

Early generations of smartphones come with 2GB internal storage. However, as innovations were introduced and competition became very tight in the mobile phone industry, the internal storage of smartphones evolved into 16GB, 32GB and even up to 64GB.

2. RAM

RAM means Random Access Memory. This type of memory directly influences the speed of the smartphone. Basically, if the RAM of a smartphone is high, say 1GB or 2GB, you will be able to run high-end applications there like games. Along with the size of the RAM, its speed should also be considered. RAM speed is usually indicated as DDR, DDR2, DDR3, etc.

DDR is an abbreviation for double data rate and the number after it indicates its type. For example, DDR3 means double data rate type three. Then, the higher the type of the DDR, the higher is its speed. However, it should be noted that most smartphone specifications do not make mention of its RAM speed.

3. Expandable Storage

The last storage option that you have to check is the expandable storage. The expandable storage makes use of an external medium to enable the smartphone to hold more data such a MicroSD card. This is a great way to increase the storage limitation of your device if you have a low internal storage memory.

A MicroSD card can support 16GB, 32GB up to 64GB of data and it is usually sold separately. Bear in mind though that not all smartphones offer an expandable storage option. Also, most smartphones do not provide the option for you to use the expandable storage device to house installed apps (except when the device is rooted or jailbroken).

Choosing Your Storage Options

If you are a heavy user of apps or someone who loves installing high-end games in your smartphone, choose the one that has high internal storage and high RAM with an expandable storage that can hold a lot of data.

But if you are just after the basic features of a smartphone or on a tight budget, then you can opt for the one that offers a low but reasonable amount of memory. A 16GB internal storage with 512MB or 1GB RAM, and a 32GB MicroSD card is a configuration ideal for average users.

More Articles

Be sure to check out the next part of this series which will talk about displays. This will provide you a brief but detailed explanation of the elements of a smartphone display as well as the things that you have to consider when choosing the ideal smartphone display based on your needs or preferences.