Losing files located either in an SD card or your phone’s internal storage device can be annoying. It also can be quite frustrating especially if you don’t know what to do. In this post, we’ll try to educate #GalaxyS7edge owners who may be wondering what to do next after their files have become corrupted. We know that many are also asking if there’s a chance to recover the lost files. Our answer to that takes into account the circumstances surrounding the case mentioned below.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: What to do if you want to recover corrupted files from your Galaxy S7 edge
Hi. I went travelling a couple of months ago and had my Galaxy S7 edge as my sole source of taking pictures. This was my solo trip and I didn’t anticipate how many pictures I would take. To cut the story short, I took upwards of about 1000 pictures and in just over a couple weeks. I had anticipated that i would run out of memory on my device so had bought a 32GB micro sd card that I had already inserted into my phone. So when the inevitable memory used up notification came up I thought it was a matter of just moving my whole library of pictures from my internal phone memory to the SD card. I did this through the myfiles application where I located all the pictures from my camera (DCIM folder), selected all of them and moved then into a DCIM folder in my external memory. Knowing a bit out the possibility of corruption, I didn’t disrupt the migration process. After the process was complete (through a notification that the files had been transferred) I then accessed the folder through the myfiles app to see if they were still there and they were. I opened a couple of pictures just to see if they would open and initially they did. Then every time i went to view them a few days later , it would take about 30 seconds for each picture to open. I just put it down to there being a lot of pictures. Then a couple more days later, the picture were no longer opening at all just a blank grey screen where the pictures were. There were a few pictures that seemed to have survived but that’s only 10 out of 1000+. Thinking nothing of it, I thought that if I essentially reversed the process, (selecting all the pictures from the DCIM folder on the external sd card and moving them back to the the DCIM folder on the internal memory it would fix the problem. It hasn’t and it looks like I’ve lost all of the pictures now. I’ve tried copying all of the pictures onto my laptop and seeing if they open but that hasn’t worked. When I right click and select open with photos or paint3d (on windows 10) I am met with an “It appears we do not support this file format” notification where the picture should be. I’ve Googled a couple of searches solutions but none have been worth attempting. I tried the dhkdsk option as demonstration on https://www.fonepaw.com/memory/sd-card-corrupted-on-phone.html however that doesn’t seem to have done anything. Please help. — Sam
Solution: Hi Sam. Depending on the actual situation of the files, there may or may not be a way to recover and repair them. When we say a file is corrupt, it actually means a number of things including the possibility of permanent damage. Files that are partially damaged can usually be “read” in some way by a secondary device like a computer. This lets recovery and repair software do their task in fixing the damaged files. In your case, we doubt if there’s anything else that you can do as your computer can’t even open them.
If those files are very valuable to you, we suggest that you get help from professionals in data recovery. This business requires specialized and often proprietary software as well as highly trained professionals so they don’t come cheap. Some companies that offer such service may not charge you if they can’t help while others may require part of the total fee. If money is not an issue, we suggest that you get the best company that can provide excellent service. Try to read reviews from other users to know their reputation.
Just remember, data recovery is not guaranteed and even if you get the best recovery software and personnel, there may be little to nothing to recover.
Problem #2: Galaxy S7 keeps showing internal storage is full
I’m using a Samsung Galaxy S7 Straight Talk. When I go in and check my storage, it shows that I’m about completely out of space on my phones internal storage, I have an SD card 64MB samsung ultra. I have sent everything to the SD that could be stored on it. So all my internal stuff like games, pictures and files, show that they are hardly using any space at all. Then the whole rest of my storage is consumed up by a gray color, and at the bottom ot that page it shows what files are consuming you device, and the gray color is referred to as “other”, and I can’t figure out for the life of me what, “other” is, or how to get it off me phone so I have room on my internal storage.. If you can help it would be greatly appreciated. Thanks so much. — Patricia
Solution: Hi Patricia. Is your S7 running Android Nougat? If it does, then we don’t know what you mean by “Other” under Storage. The only Galaxy S7 in our lab that we use for troubleshooting runs Android Nougat and right now, its Storage management is powered by Norton 360 Security and it doesn’t show an Other item. When we go to Settings > Device management > Storage, we can only see these items:
- SD card (if you have an SD card inserted)
We can’t see the category “other” that you’re referring to. If you have an older Android version like Lollipop or Marshmallow, it may refer to anything including caches and other temporary files. If you can’t figure out how to clear this category, you can try to reset your phone’s settings and see what happens. Here’s how to do that:
- Open Settings app.
- Tap General management.
- Tap Reset.
- Tap Reset settings.
- Tap RESET SETTINGS button to confirm.
- Restart your S7 and check for the problem.
Alternatively, you can do a more drastic solution of wiping the phone and returning all software settings to their defaults. Make sure that you back all important files and data to your SD card or to another device before doing a factory reset.
To factory reset your S7:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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