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How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

The #Samsung #Galaxy #Note9 is a premium smartphone released last year which is also the latest model in the Note series of devices. It is an IP68 certified phone that uses a body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. Its 6.4 inch Super AMOLED display works with touch input as well as with a stylus making it an ideal device for mobile productivity apps. Under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 edge lighting not working issue.

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How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

Problem: My edge lighting on my Note 9 does not work properly. I’ve called Samsung, I’ve done a factory reset, cleared cache. Samsung is telling me I have to do a software reset that can only be done by Best Buy, which is a 2 hour drive from me or send them the phone and I won’t get it back for 7-11 days.. When I first bought the phone ( AT&T model ) the edge lighting worked perfect. Now only works for text messages when the screen is off. I have it set to Always. Is there another solution?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

You should check the Edge lighting setting of the phone and make sure that it is properly set.

To turn on the Edge lighting

  • Launch the Settings app
  • Search for and select Edge lighting
  • Toggle the slider to enable it

You can also  adjust when Edge lighting will show by making changes to the following

  • Show Edge lighting when screen is on: When screen is on
  • Show Edge lighting when screen is off: When screen is off
  • Always: Always display Edge lighting

You can change the Edge lighting styles

  • Launch the App menu and open Settings app
  • Search for Edge lighting and click on it
  • Select Edge lighting style option to customize it

You can adjust the Edge lighting notifications

  • Launch the Settings app from the App menu
  • Search for Edge lighting and click on it
  • Select Manage Notifications option
  • To enable Edge lighting for all apps, toggle the slider next to the All Available Apps button
  • To select for individual apps, toggle the slider next to each app

In case your phone already has the correct settings but the issue still occurs then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

A soft reset is usually performed when the phone is unresponsive however will also work in this case as it will refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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