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How to fix Note8 wireless charging stopped working

How to fix Galaxy Note8 when wireless charging stopped working [troubleshooting guide]

We’ve been getting some reports that some #GalaxyNote8 users are wondering what to do about their device no longer supporting wireless charging. Frankly, there’s a whole lot of possible reasons why wireless charging stopped working on a device like the Note8. In this troubleshooting episode, we’ll discuss each of the things that you can try to fix wireless charging issue.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Solution #1: Verify wireless charging is on

One of the simplest solutions for this case that many users often forget to check first is to see if wireless charging is enabled. By default, Samsung set wireless charging to on so it can be charged wirelessly by the user without needing to go under Settings. If you can’t remember whether or not your Note8’s wireless charging function is on, you can check it by doing these steps:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Battery.
  4. Tap More settings at the upper right (three-dot icon).
  5. Tap Advanced settings.
  6. Enable Fast wireless charging by moving the slider to the right.
  7. Restart your Note8 and check if wireless charging now works.

Solution #2: Soft reset

If wireless charging has been set to on all along, the next troubleshooting step that you should do is to force the device to reboot. Normally, you can restart your Note8 by simply pressing the Power button and selecting Restart option from the menu. For troubleshooting purposes you want to do a simulation of pulling out the battery. This procedure is called soft restart since you’ll only be doing a software restart in place of actually disconnecting the physical battery. A restart of this type often fixes common bugs that usually develops as the operating system runs on stretch. Restarting your Note8 this way will clear its RAM and refresh the system in general.

To soft restart your Note8:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Solution #3: Remove external case

Sometimes, aesthetic or protective cases can interfere with wireless capability of a device so try to see if this what’s happening. If wireless charging did work on this phone before but then it suddenly stopped doing so, the reason for it may be something outside the system. Some cases with magnetic or metallic components can deflect some energy being transmitted by the wireless charger so just let your device charge using its bare cover.

Solution #4: Try using other wireless chargers

Your Note8 should charge wirelessly using any Qi wireless pad but if that does not occur, there’s a chance the issue may be pad-related. Wireless chargers can sometimes go bad after a power surge or if it’s been subjected to too much heat. Use another known working wireless charger, preferably an original Samsung charger for the Note8 itself and see what happens. If your Note8 will charge on another pad, that means that the current one you’re using is damaged or bad. If your Note8 only charges wirelessly on a Samsung wireless pad, there’s probably a compatibility issue with the one you’re using. When it comes to charging your Samsung devices, we highly recommend that you stick to original charging accessories. Keep in mind that the battery and the system in general of your Note8 was only tested and validated on Samsung provided accessories. Any incorrect parameters of aftermarket devices may affect the power management IC during charging causing temporary or permanent damage.

Solution #5: Move your Note8 around when charging

Due to design limitations of the battery and motherboard in general, there are cases, especially when using third party wireless chargers, that the Note8 has been noted to not charge at all if positioned differently. Some users discovered that moving their Note8 around sometimes hit the right spot so try to do the same. Try to position your Note8 on different angles and see if it will fix the problem.

Solution #6: Use original Samsung charging cable and adapter

As mentioned briefly above, using the Samsung-provided charging cable and wireless charging pad is highly recommended, especially when troubleshooting this issue. Although a lot of Qi wireless chargers work flawlessly with Samsung Galaxy S and Note models, there’s also a significant number of them being incompatible. Because the Galaxy Note8 is the most recent in its class, older wireless chargers like those designed for the S6 or the S7 may not work properly. To ensure that your phone receives the right amount of energy when charging, stick to the original Samsung wireless charger for the Note8. If you can’t get hold of one, try to bring your device to a Samsung store and see if it charges wirelessly using the specified charger for this model.

Solution #7: Address overheating issue

The wireless charger and your phone are expected to generate heat when in operation. However, your Note8 is also designed to shut itself off or refuse to recharge the battery when its heat sensor detects too much heat. When charging, try to check if your Note8 is overheating by touching it. Normally, your Note8 should be warm to the touch but not warm or hot enough to make it uncomfortable. If it’s hot and no longer warm, that’s a sure sign that your device is overheating. This can be the reason why charging won’t work at all. Let your device cool off for a few hours before charging it again. Some foolish users try to hasten the cooling off process by putting the device in a freezer or fridge. DO NOT DO that! A heated battery placed in an extremely cold place can degrade faster or become damaged for good. Just let your phone vent out heat by placing it on top of a table for an hour or two.

If your Note8 still refuses to charge due to overheating, you should address the overheating issue first. Based on our years of experience fixing smartphones, overheating is usually just a symptom of an underlying software or hardware problem. Try to factory reset your Note8 and see if overheating will go away after that. If it does, then the cause must be an app or a software bug. If the device still continues to overheat even after a factory reset, that’s a certain sign of a hardware problem. In this case, you should contact Samsung so they can repair or replace the phone.

Solution #8: Check for rogue apps

Third party apps may interfere with Android operating system so one good way to troubleshoot this issue is by restarting your device to safe mode. In this mode, all third party apps will be blocked so if your Note8 can charge wirelessly, that’s a clear sign of a bad app problem.

To restart your phone to safe mode:

  1. With your Note8 off press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

To know which app is causing a problem, follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 still refuses to power back on, repeat steps 1-4.

Solution #9: Reset all settings

Should your Note8 continue to fail to charge wirelessly at this point, the next good thing to do is to reset all its settings back to defaults. In a way, this solution option is similar to factory reset although it doesn’t entirely revert everything to the way they originally were. Still, resetting your Note8 settings may address the unknown bug causing the problem so it’s worth trying.

To reset all settings on your Note8:

  1. Open Settings app.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button to confirm.

Solution #10: Factory reset

The final software solution option that you can do is factory reset. Unlike reset settings option, this one will erase all user data, customizations, and apps. The software environment on your Note8 will be returned to its most basic setup. Without the apps and the data that you added before, the software will be like brand new. We know for a fact that wireless charging function works when the software is on its factory state. Ideally, your Note8 should again be charging wirelessly after a factory reset. If it doesn’t, that means there’s a hardware malfunction somewhere, or there’s a deeper coding-related glitch that factory reset can’t change. Either of this situations can be addressed on your end so you’ll need Samsung’s help.

Solution #11: Contact Samsung support

Before you decide to get Samsung’s professional help in the matter, be sure to try to check for new Android updates. Some users were able to fix charging issues on the Note8 before by installing updates. If there’s no available update at all, then that’s the time that you want to send the phone in and let Samsung handle the situation from here on.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix your Galaxy Note8 that stopped wireless charging after an update

There are many forms of charging problems in Samsung Galaxy devices. In today’s troubleshooting article, we deal with a few of charging problems for the #GalaxyNote8 as well as other some related issues. We hope you’ll find the article helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix your Galaxy Note8 that stopped wireless charging after an update

I have a Samsung Note 8 and generally uses my wired charger at home to charge my phone, and at work, I use a QI wireless charger.  The past week after there was a software update, my phone wouldn’t charge with the wireless charger but it charges just fine with the wired charger.  I brought in a different QI charger and USB cord to see if it is the charger, or the phone but the new one wouldn’t charge my phone either (both the QI chargers lights up when connected to the computer, and both are showing the same message when I place my phone on it). When I place my phone on the charger (both of them), it briefly shows the percentage charge, and then immediately shows a message “Wireless charging paused.”  I’ve soft reset my phone, I’ve cleaned the cache, I checked my phone settings and my phone is on fast charge, yet, I cannot get the wireless charger to charge my phone. I’ve tried finding more troubleshooting blogs, but at this time, I followed several blogs without any solution. Could you please help.

Solution: The best way to know if your Note8’s wireless charging capability has malfunctioned for some reason is to use an official Samsung wireless charger. If you don’t have one, try to visit your local Samsung store and see if you can borrow one from them.

Factory reset

If your Note8 won’t charge wirelessly even with an official Note8 wireless charger, do a factory reset to fix the problem. This is a necessary troubleshooting step in this situation. For reference, these are the steps on how to do that:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Your Note8 should charge wirelessly after a factory reset. If the problem returns, contact Samsung so they can replace it.

Incompatibility issue

Should the phone charge wirelessly using official Note8 charger but not with any other aftermarket wireless chargers, that’s a clear indicator that there may be some incompatibility issue behind it. If this occurs when using a previously compatible wireless charger, there’s a chance that the update may have implemented a restriction on the device (we have to ask Samsung about this to get official word from them). At this time, we are not aware of any other Note8 devices having an issue similar to yours. We will continue to monitor the problem in the coming days to see if other Note8 users may report the same trouble. For now, we suggest that you stay away from third party wireless chargers. We’ll update this post once we have conclusive information about this issue.

Problem #2: How to fix a damaged Galaxy Note8 charging port

My Samsung Note8 will not charge. Several days ago it began having an issue with the battery draining very rapidly. It also makes this bloop of a sound and a bubble appears on the screen above the home key. It does this at very random times. It is also trying to reinstall Gear..something. I have Force Stopped the app but it continues to try. Help please!

Solution: The phone may have trouble with its charging port or has encountered a bug with the Gear app. If force stopping Gear app did not fix the problem, try to see if you can uninstall it from the system. If uninstallation is not an option, you should be able to disable it.

If tweaking Gear app won’t work, you can assume the problem is hardware in nature. The charging port may be damaged or shorted hence causing the “bubble” to appear from time to time. This means that the circuit in the charging port area keeps getting triggered as if you’re plugging in a charging cable or another device to it. Unfortunately, the only effective way to fix a charging port problem is to replace it. We suggest that you let a professional replace the charging port. If the phone is still within warranty, make sure to let Samsung do the repair.

There are a lot of videos that can guide you on how to replace the charging port. If you intend on replacing the port yourself, we suggest that you follow iFixit’s guide. Keep in mind that repair videos may appear easy. Only attempt to follow a DIY (do-it-yourself) repair if you are desperate and can accept the risk of permanently damaging the device. If you are not confident of doing a DIY repair, we strongly suggest that you let someone who does repair for a living do it for you.

DIY repairs are also not free and you still needs to buy the repair kits and materials.

Problem #3: How to back up Galaxy Note8 data if it’s not recognized by PC

Hi. Screen isn’t working properly.  The back and other button on bottom of screen are flickering but work and cant swipe but you can tap repeatedly on screen items to get them to work.  

Also charging seems to be affected however is charging.  We read your soft reset recommendation but we have many pictures we need to get off either onto our computer or cloud or whatever you suggest before we try a reset. Problem is we can’t use the screen to get to pictures properly and when we did plug to PC, it isn’t recognizing device.  Help please. oh there is a small crack in the very top of the screen and some “air” looking area. has been this way for a while, about a year, and just now having this screen issue so not sure if related.

Solution: Your phone is apparently damaged so it’s no surprise that the digitizer, the part that captures your finger taps (as inputs) no longer works properly. The physical damage may have also affected other components including the monitor and charging port at this time. If you are serious about fixing the problems permanently (hopefully they’re not permanent) you should allow a professional check the hardware. There’s no software tweak that you can do to repair physically damaged components at all. If you’re lucky and the hardware can be fixed by an attending technician, you should be good. Because the device does not communicate with a PC anymore, there’s a chance that the problem has also affected the charging port area as well. If still possible, you can try to back up your data to a cloud service using your Google, Samsung account or any other account.

Problem #4: Galaxy Note8 won’t transfer data to PC, won’t fast charge

I have two Note8 phones with the same problems (probably unrelated). They will not transfer data or be recognized by PC, will not fast-charge, and will not work in GearVR Innovator Edition anymore. They will get warm and discharge very quickly with no apps open. One phone has been reset, and it ‘seemed better’, but after a bit, both phones operate the same again. They will reboot themselves at random battery percentages, up to about 35%. Bphyle

Solution: The issues are most probably caused by one and the same defect — charging port is damaged. Sometimes, the charging port may become overly hot after being in continued use, causing the circuit and some metals to melt. Such a situation can run easily turn from bad to worse as there’s now a chance that the melted metal can lead to a short circuit. This is the usual reason for many failed charging ports in many Galaxy devices. In most cases, the problem can be permanent so even if you factory reset the device, it can stay. However, if the phone appears to work fine for some time after a factory reset, the issue may be caused by a software or app bug.

To see if it’s an app bug, run the device on safe mode for several hours and observe. If one of the third party apps is to blame, the problem/s should be absent on safe mode. To boot your Note8 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Send it in for repair

If your Note8 continues to have charging problems and refuses to transfer data via USB, you can assume that the charging port may have become defective. It’s possible that the metal connector for data may have been damaged so a PC can not send and receive data signals to your phone. Contact the phone for repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.