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How to fix Note8 moisture detected error

How to fix Galaxy Note8 showing moisture detected error even when dry

There are many #GalaxyNote8 owners who are wondering what to do when their device keeps showing the “Moisture detected” warning. Normally, this means that the charging port is wet or has presence of moisture or residue. In order to prevent damaging the device during charging, the charging port must be dry and not host debris that may contain moisture. At other times though, the moisture detected warning may persist long after the phone has been dried, just like what one of the cases shows below. If you are one of the unlucky ones to experience moisture detected error, make sure to follow our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy Note8 keeps showing moisture detected error even when dry

I brought my phone into the shower last week and set it on a shelf (mostly out of the spray zone) so that I could listen to some shower tunes. I did this knowing these phones are water resistant and you could actually take them under water for short periods of time. I figured having it in the shower but not actually submerging it would probably be ” just fine” so once I got out of the shower, I saw that the port said that it had moisture in it. I dried it up and made sure that it was clear and clean. I blew it out thinking everything would be just fine. That evening I was able to charge the phone as as usual. the next day I got the warning that there was moisture in the port again even though I had not gotten it wet again. I checked and made sure it was dry, I even used a blow-dryer for a minute to blow some warm dry air over it to be sure. Now here I am a week later, I have been charging my phone and using my phone but suddenly it says moisture is detected in the charge port again. that’s weird, I haven’t had it anywhere near moisture. Do you have any suggestions to fix my phone?

Solution: If moisture detected error only shows at random times, that’s probably because there’s residue in the charging port that was not removed. You’re right, occasional splashes should be alright and won’t damage your Note8 at all. You only want to avoid exposing the device to high pressure water like sea waves, or when you’re swimming in a pool. Also, you don’t want the phone to get wet in other forms of liquid other than fresh water. Distilled water, sea water, water with soap, or any other liquid may leave residue in the charging port can trigger the moisture detected warning. Keep in mind that there’s no perfect system and it’s possible that your Note8 is normally working. There may only be something that triggered the system to show the moisture detected warning, even when the phone is totally dry. The trigger can be a software bug or something in the charging port. If you’re 100% positive that you’ve dried the charging port thoroughly already, consider doing a factory reset to see if there’s a temporary software bug that triggers the warning.

For reference, these are the steps on how to factory reset your Note8:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Remember, factory reset will only restore all software information back to their defaults. It won’t do anything if the real cause of the problem is hardware-related. If nothing change and the issue remains after a factory wipe, contact Samsung so they can check the hardware.

Problem #2: Galaxy Note8 showing black screen when opening apps like Snapchat

Hi. My Note8 recently started to overheat while operating apps like Snapchat, and would just go to a black screen. It would try to reboot several times, but would freeze either at the lock screen or at the AT&T logo. Now it won’t even turn on. It would flash the blue light from time to time but would not reboot. I’ve tried charging it, but there was no response from the screen. I’ve tried doing the soft reboot by holding down the volume down key and the power button, as well as the volume up button, Bixby button, and power button, but to no avail. I also tried getting the battery replaced, but it wouldn’t turn on despite having a new battery. Is there anything else I can try to do to save my phone?

Solution: If you haven’t tried wiping the phone by doing a factory reset, we recommend that you do that first. This will ensure all software information are back to their known working defaults. If you’ve already tried that before you contacted us, or if the issue is not fixed after you do it, you can assume bad hardware is to blame. That battery replacement did not do anything tells us that there’s probably other hardware malfunction that prevents the phone from booting up.  Make sure that you let Samsung or a qualified independent technician check the hardware for you.

Problem #3: Galaxy Note8 won’t charge when using non-Samsung adapter after repair

Hi Droid guy. I’m having a serious problem with my Galaxy Note8.  The problem occurred when i did screen replacement at an authorised Samsung repairer. the phone refuses to hold charge on the battery and will only switch on when plugged into an adaptive fast charger (no other charger works). What will happen is the battery wont charge when its plugged in. it’ll either read 36% or 72% battery no matter how long the device is left to charge.. in most cases if i leave it on charge for to long the phone will display a Exclamation mark saying the battery is not charging and the device gets really hot. if i boot the phone it will boot into the home screen and immediately reset and continue in a boot loop until i disconnect the charger in which case the phone will instantly die, in other word the phone wont charge the battery or hold charge when plugged in or charge up the battery.

i have taken it in where i got it repaired and they said the diagnostic on the phones comes back with no faults and they can’t assist me?  I’m not sure how to resolve the issue as I’ve tried to root the device and wipe it and the problem still occurs. at this point I’m ready to throw it away so any help would be highly appreciated.

Solution: At this point, the practical thing that you can do is to refrain from using a non-offiacial charging cable and/or adapter. If a Samsung authorized technician can’t figure out the issue after physically examining the phone, neither can we. We don’t know the full history of the device nor do we have first-hand knowledge about the situation of the hardware. It’s possible that the technician may have failed to check other aspects of the logic board or do a thorough diagnostics. We suggest that you let a another technician examine the phone for a second opinion. There may be an issue with the charging port and the first technician may simply be indifferent to it or refused to replace it. The symptoms you mention appears to be consistent with bad charging port issue so it’s definitely worth checking.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if My Files app on Galaxy Note8 is slow in displaying files

Hello and welcome to another troubleshooting article for the #GalaxyNote8. Today’s post covers an issue about Samsung’s My Files app. We also address other similar Note8 issues so we hope you’ll find this post and make use of it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note8 microphone keeps breaking

I purchased a galaxy Note8 in May 2018 in Germany. My secondary microphone (located top) was working fine for 2 weeks after purchase. But when I made whatsapp video call it stopped working. When I try to make normal voice calls on speaker the opposite person cannot hear me. I have updated the software to the latest. But still it the problem was there. I tried factory reset and the issue was still there. I tried to record voice using camera video mode and the voice was not recorded. I got the galaxy Note8 repaired in Samsung service center and then it was working fine for 1 week. After one week when i made a video call in whatsapp the secondary microphone stopped working again. I tried factory reset again and the issue did not get solved. I have given the mobile to Samsung service again. During the first service the Service center informed there is a problem in electromechanical component and it was repaired. Now am waiting for what reason they provide for the second service. Am so frustrated since I am unable to make a basic call on speaker on such an expensive device.

Solution: Your issue may be an isolated one because we are not aware of an issue like this happening on other Galaxy Note8 devices. Since you let Samsung did the repair on the device, you should listen to them instead as they have more authority when it comes to this situation. They were able to physically check the hardware and conduct tests on your device so they have more intimate knowledge about it than we are. It’s standard operating procedure for them to tell owners what went wrong but in case they forget, be sure to demand for an explanation why the first repair did not fix the phone for good. There may be a factory defect on the motherboard that affects the microphones. Hopefully, Samsung would be able to fix the issue for good after the second repair. If not, just demand for a unit replacement to save you from going back to them all the time.

Problem #2: What to do if your Galaxy Note8 screen is physically broken

I have a galaxy Note8. I dropped my phone and it got a couple of web like cracks in the screen. The phone still functioned just fine. However a few weeks later it started flashing a really bright light, almost blinding. About a day or two later the screen was white and I could not see it. It was almost like a transparent white screen. I could see the icons on my phone through it but not enough to where i could make out anything. Sometimes it works just fine and I can actually use it however it will still be flashing while using it but not as bright as before and I can still see it. Other times the screen is white and I can’t see anything at all. The phone itself functions fine, my touchscreen works, I can slide the button to answer calls, I just cant see whos calling. its either bright white or black most of the time.

Solution: The shock from the drop must have damaged the monitor, one of the major components in the screen assembly. This issue can’t be fixed by doing a software modification or tweak. If you want to permanently resolve the situation, send the phone in to Samsung so they can repair it for you. Under normal warranty, breaking your phone’s screen constitutes misuse, which effectively voids the warranty. Repair of this type will not be free so be sure to prepare some money for the repair fee.

Problem #3: What to do if My Files app on Galaxy Note8 is slow in showing files

Hello. I am having an issue with my Note8 device that has been temporarily fixed, for approximately 30 minutes to a number of hours, by deleting the system cache (a trick I learned from this site). However, regardless of the time elapsed, it always resumes the same problem. I am starting to assume that my only option is a factory reset but I figured that I would reach out to someone who would know more than I do. The problem that consistently occurs is this: the default Samsung app listed as My Files will take ~30 seconds to load either internal or SD card memory before displaying one of two results. The results are normal function with files available or a blank page with the statement “No files found.” This is considerably aggravating and while I am resigned to a factory reset, I do hope for a better solution. Thanks for your time and I hope to hear from you soon. 

Solution: It’s normal for any file explorer app similar to My Files to take some time to display contents if there’s a considerable amount of data to process. If your phone’s internal storage or SD card are full or near capacity, some apps may encounter performance issues. So, in order for your apps like My Files to work faster, make it a point to delete some files to allow the operating system to work faster. We recommend that you leave at least 1GB free for both the internal storage device and SD card.

Clear My Files app data

If there’s already enough storage available in both internal memory and SD card, then you ought to clear the data of My Files app. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note8 and check for the problem.

Reset app preferences

Apps usually depend on other apps and services in order to work. Sometimes, Android default apps may be disabled for some reason. To ensure that all default apps are enabled, here’s what you need to do:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 Plus and check for the problem.

Reset all settings

Sometimes, resetting all Android settings may help in fixing some bugs. If you haven’t tried doing it before, follow the steps below:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

Should all of the solutions above won’t work, make sure that you wipe your phone with factory reset. This is an inevitable solution that you should do if all our suggestions above won’t help. To factory reset your Note8:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #4: Galaxy Note8 showing moisture detected error, won’t turn back on

I have a Note8. I’ve been having problems with the port for quite a while. The “you have moisture in the port error.” this phone has NEVER been in or near water so I know that was inaccurate. I would wiggle the cord and eventually it would catch the charge. This past Saturday I went through the same thing only it started turning itself off and back on and then a light blue screen saying downloading came on and was on for awhile then cut off and now the phone will not come back on and does not show lights. Tried all reboot methods and nothing works. Please I pray you guys can help me my mother passed away last year and I had her voice recorded on my phone and it’s all I have left of her.

Solution: There are two possible reasons why your phone may keep on showing moisture detected error. Either your Note8 has encountered a software bug, or there’s a hardware malfunction behind it. Try to boot the phone to Recovery Mode and factory reset it (if successful, this will wipe the phone clean and erase your files including sound recordings). Before you perform a factory reset thru Recovery Mode, be sure to back your files up first. If your phone no longer boots to regular mode, then getting your files back is not possible. For steps on how to factory reset your device, refer to the steps we provide above.

Factory reset will only address possible software bug behind the problem. If you are unable to boot the phone to Recovery Mode, then our suspicion — that there’s a hardware malfunction — is correct. Unfortunately, you need professional help in fixing a hardware issue. The most likely reason is a bad charging port. This usually gets broken if you’re not careful when inserting or unplugging the charging cable. We suggest that you bring the phone to Samsung for repair or replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note8 showing moisture detected error, restarts when using some apps

Hello Android fans! Welcome to another #GalaxyNote8 troubleshooting article. This post will answer two common questions that many Note8 users encounter. We hope you’ll make use of this article.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Demand for replacement if your Galaxy Note8 randomly restarts after doing all software solutions

I have a Galaxy Note 8 that randomly restarts. I have tried to find out what causes this, and in all these cases, the phones randomly restarts: while charging, in safe mode, after clearing cache partition, after resetting system settings, after uninstalling previously installed apps, even after a factory reset (before restoring backups). I brought it to a Samsung service center where they ‘reprogrammed’ the device saying there was a software defect. Just as I was about to stand up and leave, it restarted randomly again. I left it there and when they asked me to come back, they said they will need a few more days since after replacing the main board and the battery, the problem persisted. I’m not sure if what I read was right, but is there an issue with the note 8’s updated kernel version and the Snapdragon 835? I’d hope for your feedback on this since i’m thinking of demanding for a replacement. — Mark

Solution: Hi Mark. Millions of Note8s that came equipped with Qualcomms Snapdragon 835 work as expected at this time. We don’t know where you read about updated Note8 kernels having random restart issues but it has not come to our attention at all. If what you’re saying is true, we would have received a flood of similar cases by now. We also can’t find any other reliable blogs  talking about this issue so we can’t really agree with you.

Your case is most probably isolated. Since you’ve already tried everything that a user can do to fix this issue, we suggest that you go ahead and demand for a replacement instead. This is the rational resolution whether or not the issue is isolated or not anyway.

Problem #2: Galaxy Note8 showing moisture detected error, restarts when using some apps

Occasionally, my phone will reboot when using an app like Facebook, flipboard, or netflix. After the short reboot the moisture in the charging port notification shows. I restart the phone and the notification goes away. No moisture, dirt or corrosion can be found. The phone is only a couple of months old and has not been exposed to moisture. I cleared the cache by your instruction and the problem went away for a bit, but has returned. — Jeff Lazar

Solution: Hi Jeff. If you’re absolutely positive that your Note8 was not wet or exposed to water or liquid, then the moisture detected error must be a false alarm or triggered by a software bug. Many Galaxy devices with water resistance protection encountered this issue last year so it’s possible that yours may have also contracted this bug. To fix the issue, these are the things that you can try:

Check the charging port

This is a bit misleading since there’s not much that you can do to actually know the true condition of the charging port. The most that you want to do is to inspect for obvious defects. Inside the charging port is thin metal bar with a few bars. These bars are actually metal connectors designed to be in contact with the charging cable. Sometimes, one or some of these bars may become damaged or bent causing charging problems or, in some water-resistant Samsung devices, to trigger the moisture detected error. If your Note8 is having trouble charging itself, or if it sometimes fail to charge at all, there may be a charging port issue on it. If you have magnifying tool to allow you closely examine the inside of the charging port, try that and see if there’s any obvious damaged bar.

At times, pocket lint, dirt, or tiny foreign object may find themselves in the port, which in turn may cause charging problems. If you think there’s something in the port that doesn’t belong, try to dislodge it using a can of compressed air. Do not stick anything inside the port as that might do more harm than good.

If you believe that your Note8’s charging  port may have been damaged, do not attempt to open the phone to fix. Instead, you want to let a professional do the job for you by bringing the device to Samsung.

Factory reset

If your Note8 does not have any problem with charging, or if there seems to be no obvious damage to the charging port, the next potential solution that you should try is factory reset. This was an effective solution for a lot of users last year. As mentioned above, the problem in the past was caused by a software bug so by returning the operating system settings can help.

To factory reset your Note8:

  1. Create a backup of your files and other data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.
  11. Check for the problem.

Factory reset should also address the first issue you mention about your Note8 restarting when using some apps.

Revert your OS version

Some users were able to fix moisture detected error by rolling back their Android version. This is hardly ideal and we don’t recommend it. However, if the issue started after you updated the operating system, this might help.

Keep in mind that rolling back to its previous version is not officially supported by Samsung, Google, or by carriers. In order to use an older OS version, you’ll need to flash or install the firmware manually. Flashing is inherently risky and can potentially cause permanent software damage. If you can accept the risks involved, do some research to find the proper flashing guide for your particular phone model.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.