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How to fix Note5 water damage issue

How to fix a Galaxy Note5 that restarts randomly after Android Oreo update

Hello Android fans! Our troubleshooting article for today will answer some questions sent by some #GalaxyNote5 owners. These questions were reported a few days ago and will focus on two things — what you can do if your Note5 got wet, and how to fix random restart issue after an update. If you have any of these issues, be sure to check our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note5 screen is unresponsive after water exposure

The issue i have with my Galaxy Note 5 is i accidentally left my phone outside over night during a party. Got drunk left phone outside and passed out woke up the next morning and realized i left it out. The good think was it was not raining and it was protected over head from water. However i suspect it was dew from condensation heat temp difference and possibly moisture some how got in the phone. I checked the phone and it was still on no battery loss over night. But i noticed i could no longer control the screen it would not respond to my touches. I dont have my stylus so i have not checked that yet. But its really annoying how something as easy as this could stop a 800+ dollar phone from working its total BS. Right now i replaced the phone with a temp phone and i have had the phone submerged in a bag of rice for 5 days now and still not working. I’m running out of options i really want my phone working again. Please help!

Solution: The Galaxy Note5 is not water resistant. If you leave it exposed to elements, it can potentially succumb to irreversible damage. Even a tiny amount of moisture in the circuit may short some components and break them for good. Drying the device is like first aid and may not work at all in your case. Leaving it in a bag of rice is a bit overrated and can take a long time to work. There are also other things that you need to do before leaving the device in a bag of rice such as opening the phone up, wiping the components with clean soft cloth, and disconnecting the battery. Leaving the battery connected to a wet motherboard can fry components and this is probably what has happened to your phone. To see if the device can still be fixed, we suggest that you let a professional dry it first. Once that’s done, he or she can then examine if there are fried components in the logic board. If there are, a replacement may be tried for them (if there are available spare parts). If not, you’ll most likely end up with an expensive and impractical motherboard replacement.

Problem #2: What to do if your Galaxy Note5 was soaked in water for hours

My mobile drowned in a river yesterday for like 3 hours till we took it out. it seems working and I made a call with it, then I opened the camera and it hanged and the camera did not open. I turn it off immediately and knew water entered the phone. During the way, it was kept turning on by itself for many times. When I went home, I put it inside a bowel of rice. The camera rear became fuggy now.  My question is should I keep trying drying it myself or I should take it to the service? I am asking because I don’t want then to open it if it can dry by itself, since when they open it it won’t be water resistent anymore.

Solution: Drying a water-soaked Note5 may sound futile at this stage. We think it’s probably too late now to rescue the phone but you can definitely give it a try. Samsung won’t accept your device for repair anyhow so you might as well open it yourself and see if the hardware is still in good condition. As mentioned above, drying should only come next after you’ve opened the device and disconnected the battery. If you’re lucky and the damage is limited to a single replaceable component, your phone may work normally again after repair. We still highly recommend that you let a professional dry the phone and do the repair for you though.

Problem #3: How to fix a Galaxy Note5 that restarts randomly after Android Oreo update

Hello. my phone recently updated to Android Oreo. It is a Galaxy Note5. My issues is that my phone now randomly restarts. It will restart after maybe around 3 minutes of using it or less. I can use apps just as normal, but after a (very) short time of doing much of anything, it will restart. I don’t think this is quite a boot loop. So far I have tried rebooting, wiping the cache, and just waiting. I really don’t want to factory reset my phone, as I was about to back it up but didn’t get the chance before the update. I have way too much important files and such on it to lose. I also feel I should add that since I don’t have the proper tools to remove my battery, a soft reset does not seem to be much of an option. Are there any other options for me to try? Thank you in advance for your time, I truly appreciate it!!

Solution: Before we proceed with the troubleshooting, we would like to remind you to always make it a habit of regularly creating a backup of files you can’t afford to lose. Electronic storage devices (SD cards, flash drives, hard disk drives) can fail anytime, not to mention devices like your phone these storage devices are attached to. With your current situation, there’s a chance that you may need to do a factory reset so you’ll most likely lose whatever unsaved files in your Note5. There’s no magic software trick that you can do if basic software solutions we recommend below won’t help.

Force reboot your Note5

Sometimes, this simple procedure can fix bugs that developed after the system has run for a long time. By manually forcing your Note5 to reboot, you’re basically simulating a battery pull, which, in older mobiles with removable battery packs, was an effective way to refresh the system. If you haven’t tried this one yet, here are the steps that you can do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Boot to safe mode

This is a necessary troubleshooting in this case. Safe mode is an independent software environment used by technicians to see if a third party app interferes with Android. You’ll be using safe mode in exactly this manner. Safe mode works by blocking third party apps and only allowing preinstalled ones to run. Third party apps refer to apps you added after setting up the device for the first time. So, any app that you installed can be considered third party, even if they come from your carrier, Google, or Samsung.

To restart your Note5 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. If your phone reboots to safe mode fine, observe it while it’s on safe mode for a few hours.

If your Note5 works normally and won’t reboot on its own, that means one of your apps is causing the problem. Keep in mind that Safe mode won’t tell you which of your third party apps is problematic. You have to figure it out yourself using the method of elimination. Here’s what you can do to do that:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Install app updates

Making sure that all the apps you’ve installed are up-to-date is another necessary troubleshooting step in this situation. Be sure to check Google Play Store app for updates.

  1. Open Play Store app.
  2. Tap More settings at the upper left (three-line icon).
  3. At the very top where you see the photo for the selected Google account, tap on the profile photo of the account you want to use.
  4. Once you’ve selected the profile you want, select My apps & games and update your apps.

If you have apps taken outside the Play Store, make sure that they are compatible with Android Oreo in Galaxy Note5. Talk to their developers if you’re not sure.

Reset all settings

Sometimes, resetting all software settings help in fixing operating system bugs. Make sure not to skip this. To reset all settings, follow the steps below:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

Based in our years of experience fixing all kinds of Android troubles, you’ll most probably have to do this to resolve your issue. To factory reset your Note5:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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How to block OTA update on your Galaxy Note5

Hello #GalaxyNote5 users! This short article will address three issues reported by Note5 users, with the main issue on how to prevent installation of an OTA update. With Samsung rolling out Android updates for older devices like the Note5 inevitable, many users are not really expected to install them. Since many Note5 owners are wondering how to block OTA updates, this post should answer their question.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to block OTA update on a Galaxy Note5

I have a Samsung Galaxy Note 5 which got an update a few months back. I had put it on overnight software update after it had asked me to download the new software upgrade. The battery was more than 90% before it started installing. When I woke up next morning, found my phone switched off. Now after recharging, I switched it on and it would get stuck on the SAMSUNG startup screen. I tried soft resetting (the vol up, power and home keys). It wouldn’t work. I did the vol down, power and home keys reset and its showed me a blue screen that said ‘WARNING A custom OS can cause critical problems press vol up to download custom OS or vol down to restart.’ So when I pressed vol up, it will get stuck on a DOWNLOADING screen. Then I’d reset it vol down and power and it’ll get stuck to the Samsung logo again until the battery dies.

I showed it to Samsung service center and they said it’s a software issue and factory resetted my phone. They advised me not to download new software updates again. I’ve ignored and cancelled all the time whenever my phone asked for downloading an update. Lately, it’s been asking a lot. And by mistake, I pressed the download button. Now I’ve kept the download on Pause but I am afraid it will do the same thing it had done before. Now if you guys tell me to go ahead with it and it does the same thing as before, I’ll have to waste my money again for them factory resetting it wiping out my phone. Please help. I want that download cancelled somehow if that’s possible. There is a persistent notification of paused download which I want to get rid of. I’ve tried everything. Switched off the allow notifications options but it’s still there. I have already backed up my phone data but I don’t want it wiped out again. Please help. — Jamima Nasir

Solution: Hi Jamima. There’s a difference between download and install. During an update, your phone will try to download the needed files first, then proceed with the installation. Depending on how your carrier designs update installation to work, you may or may not have an option to either install or or cancel after the download. If you think your Note5 will again crash or get stuck in the same Samsung logo screen after an update, then we suggest that you hold off the update installation for as long as you can. For international version of the Note5, there’s an option for a user to let the device download the update but prevent it from installing the new OS version automatically. We don’t have any idea if you have this option as well since carrier-branded Note5 vary a lot when it comes to this issue. If you don’t have the option to cancel the download, there may not be an option to cancel the installation later on.

Workaround: Root your device and use custom ROM

Carriers usually don’t want OTA or over-the-air updates blocked by users so they remove this option. The opposite is true for international versions or those Note5s that run Samsung or non-carrier firmware. The only way for users of carrier-branded phones to block OTA update is by rooting their phones, then flashing a custom ROM to it.

Carriers are not usually flexible with their devices when it comes to updates. They want devices connected to their network up-to-date for a variety of reasons, security being one of them. This is firmware versions from carrier-branded phones usually don’t have an option to download updates manually, like international versions do. If you want to prevent updating your phone at all, the best thing that you can do right now is to use a non-official firmware. This is hardly an ideal option but it’s the only effective way to prevent your device from installing Android updates. Using a custom ROM however also means that your phone will become less secure and less stable and there’s no guarantee that you’ll have the same experience when you use it with your current network. For example, calls and texts experiences may now be different because the operating system may no longer be compatible with that of your network’s configuration. You also run the risk of losing your phone’s warranty if you use it.

If you want to take the security risks involved including the possibility that you may brick your phone while flashing, go ahead and do some research on how to flash your device. Flashing guides usually include tips on how to root the device. You can’t flash or manually install a non-official firmware without rooting your Note5 first.

Problem #2: Galaxy Note5 overheating and stuck on boot loop

Hey! I’m having trouble with my Note 5. A couple weeks ago, I restarted my phone since it was running a little slowly and I hadn’t restarted it in a while. Afterwards, it went into a boot loop and my phone hasn’t started up since. I used ODIN to flash a new stock Android, but that didn’t seem to help. I’m completely at a loss as to what could be wrong, besides maybe a hardware issue. My phone has been working perfectly since I got it, this issue seemingly came out of nowhere. The only odd thing I notice is that the top-middle of the screen gets really hot when it’s trying to boot, like when you’re using intensive apps or VR. Could be overheating or something? I can boot into recovery mode, and safe mode (though it doesn’t boot into safe mode), and can successfully use ODIN, I think. Let me know if you need any more information, or recovery logs, etc! Please help! — Nikko Nikko Resendiz

Solution: Hi Nikko. An issue like the one you’re experiencing cannot be caused exclusively by bad software. If a factory reset via Recovery or flashing a stock firmware did not fix the issue, you’re most probably looking at a hardware issue.

Hardware malfunction regularly occur on relatively older devices like the Note5 (yes, a year is considered old enough for a smartphone) than on newer ones. That’s because the components that consist the entire hardware infrastructure on your phone can only last for some time. Electronic components like the ones used on smartphones have limited lives and some can fail earlier than anticipated. Components may become damaged due to overheating, environmental reasons, or manufacturing defect. Hardware troubles can take many forms but in many cases we encountered, battery fault is usually common. Another common hardware failure that we’ve seen is Power Management Integrated Circuit (PMIC) degradation. This is the usual reason why devices with boot loop or power issues end up having the same problem even after replacing the battery on their device. In some cases, battery replacement will do but if you have a Galaxy Note5, you will need to let Samsung do it for you since the battery is attached to the motherboard. Needless to say, what you need to do right now is to send the phone to Samsung so a full hardware diagnostics can be performed.

Problem #3: Galaxy Note5 keeps saying that it’s overheating after it got wet

i dropped my phone into water this morning but it was only submerged for basically a second. I can’t actually open the back of my phone so I was only able to take out the sim card and dry that and the phone with a towel. I then put the phone into a bowl of rice for 8 hours. I got home today and checked on my phone. it turns on fine and work perfectly for few minutes but after that it tells me that the phone is overheating when it’s clearly not. what can I do besides having to pay to get it fixed? is there anyway I could disable the heat sensor or at least get it working again? — Talia Harrison

Solution: Hi Talia. Unlike its successors, the Galaxy Note7 and Note8, your Note5 does not have water-resistance protection so even a quick dunk in a pool or splashes of water can potentially result to hardware damage. Part of a quick “first aid” that you can do is to dry the phone using readily available materials like rice. Drying however only follows the first few other critical things like battery removal (we know this is borderline impossible for a Note5). Putting your phone in a bag of rice is meant to absorb moisture or water from the device. It WON’T fix any hardware damage that may have already taken place because the phone’s battery has already shorted components. Leaving the battery connected to a wet motherboard can allow electricity to go to unwanted areas, thus shorting power-sensitive parts. This is the main reason why you want to power off the phone and remove the battery right away. This is the number one reason why wet electronics fail most of the time. The overheating message that keeps popping up may be triggered by a damaged component or a wet charging port.

If your Note5 won’t stop showing the overheating message, you need to let a professional check it so the hardware can be checked. Try to bring your phone to an independent repair shop that has the proper equipment to dry your phone. If you’re lucky and there’s no major damage to the motherboard, drying it properly may save you from buying a new phone.

READ: Things to do when you have a water-damaged Android phone

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.