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How to fix Note5 black screen issue

How to fix a Galaxy Note5 when the screen is black and won’t turn on

The Galaxy Note5 (#GalaxyNote5) is not exactly Samsung’s latest and fastest smartphone out there but millions of them are still in active circulation. That said, there’s a lot of Note5 users who are still using it although some of them may now be understandably starting to experience problems. One of the common Note5 problems and the one that we’ll address today is the No Power (won’t turn on) issue. If you happen to have a Note5 with the same situation, this post should help enlighten you what you need to do.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Today’s problem: How to fix a Galaxy Note5 when the screen is black and won’t turn on

Hi! So I’m having problems right now trying to turn on my phone. Its a Samsung Galaxy Note 5 and I didn’t leave it on my charger last night so now the power is completely drained. I tried charging it for a couple of hours (8 hours as of right now) to see if that could solve the problem but it hasn’t. I’ve also tried wireless charging. When I put my ear to the speaker I can hear buzzing sounds, so I’m not sure if this is a good thing or not, but I thought I was better off mentioning it. I’ve tried holding the power button the home button and the volume up button as well as the power button with the volume down button, but nothing happens. There is no light for the LED to indicate that it is charging, but again the buzzing indicates that the wires are working. I can also see the light from my wireless charging device so I know the cables aren’t the problem. And just a heads up, I don’t remember what Android version I’m on as I rarely ever worry about updating my phone (since it usually auto-updates without my permission to begin with). Any help would be great! — John

Solution: Hi John. There’s a number of possible reasons why your Note5 does not appear to be booting up or powering on at this time. Let’s discuss each of them to give you an idea where the problem lies.

Battery may had been fully drained

In many instances, the main reason why phones may fail to power back on is due to an empty battery. The thing is, we don’t think this is what’s causing your own issue right now. If it’s simply due to a uncharged battery, you shouldn’t be here with us. There’s a chance that it’s more serious than a simple charging problem. Here’s why.

Lithium-based batteries like the one in your phone does not normally fully go empty. Even if your phone’s battery indicator is saying the battery level is 0%, there’s still a tiny amount of power left to ensure that its circuits remain powered and ready to receive a new charge. In other words, the battery is not supposed to go totally drained. If, in an unfortunate situation that it becomes empty, the battery becomes unusable. It won’t charge at all no matter how long you’ll leave it plugged in. For smartphones with non-removable battery pack like your Note5, this is a death sentence because it will now require a trained technician to remove the dead battery and replace it with a new one.

So how do you know that the battery has become fully empty? There’s no direct way to know that unless the battery is physically removed from the phone and tested by a technician. An obvious sign that you’ll observe on your phone though is the fact that it won’t turn on at all, no matter how long you charge it.

Bad charger

Another reason why your Note5 no longer powers on right now can be a charger issue. We won’t dwell on this factor for long though since you’ve already tried to charge the phone wirelessly without any difference. That means that the cause of the problem is not a bad charging cable or charger since the phone won’t also charge wirelessly.

Screen not working

If your Note5 shows a flashing or solid LED light, that can mean that you may have a screen issue. In other words, the phone is not really dead although the screen is. If the phone was dropped or if it got wet before it failed to power on, there’s a chance that the screen may had sustained some damage. Unfortunately for this situation, you’ll still need to send the phone is if you want to fix the issue permanently.

Boot to alternate Modes

Another possible reason why your Note5 appears dead right now may be caused by an unknown Android bug. There may be an app preventing it from booting up or interfering with its functions. It’s also possible that the operating system may had become corrupted for some reason, causing the phone to lose its ability to boot up.

This suggestion can only work if you’ve already established the fact that the phone is not totally dead. If it doesn’t have any LED light, not making any sound notifications (any sound), or not vibrating, don’t waste your time doing any of the hardware button combinations.

How to restart your Note5 to safe mode

To check if there’s a bad app blocking your phone from booting up, you can try to restart it to safe mode. If your phone restarts to safe mode but won’t boot up at all on normal mode, you have a third party app issue. To boot to safe mode:

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to safe mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. With your Note5 off, press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

How to boot your Note5 to Recovery Mode

Recovery Mode will allow you to clear the cache partition and factory reset the device. Again, we want to emphasize that you must turn the phone off for this to work. If there’s no way for you to check whether or not the phone is off.

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to this  mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

How to boot your Note5 to Download Mode

Download Mode or Odin Mode lets you flash the firmware. In this troubleshooting article, your aim is not to flash your phone but to check if it can turn back on.

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to this  mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. Press and hold the Volume Down and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. You’ll know if you’re successful in booting your device to Download mode because it will show “Downloading … “ on the screen.

Get professional help

Remember, the main aim of this suggestion is to check whether your phone’s operating system is buggy. If it stays off, or won’t turn on at all, stop wasting your time doing any of them. There’s a slim chance that your device has a software bug anyway. The most effective way to permanently fix your issue is by letting a Samsung technician physically check the device. That means sending the device in if any of the solutions above won’t work.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note5 with a battery issue: won’t go beyond 77% when charging

Hello and welcome to today’s troubleshooting article. If you are a #GalaxyNote5 owner having a battery issue lately, make sure to check the first case in this post and see if our suggestions will help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Note5 with a battery issue: won’t go beyond 77% when charging

Greetings. Since the latest software update I’ve been having issues with my battery status level displayed. When the phone is on and charging wirelessly or via usb the battery level does not go above 77%. Now if I turn the phone off and charge it via usb the battery level will charge to 100% but when I turn my phone back on it displays a level in the 70s. I tried the cache clear out on one of you trouble shooting links and have done a soft and even a full reboot a few times. Im wondering if the issue is the battery.

Solution: For a case like this, there’s always a chance that the issue might lie on the battery. To troubleshoot your problem, follow the steps below:

Calibrate battery and OS

Sometimes, Android may lose track of the actual battery levels. To recalibrate the operating system so that it gets accurate battery level readings, do the following:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Observe in safe mode

One of the causes that we should look into is the possibility that a bad third party app may be causing the battery to malfunction. What you need to do is to let your phone run on safe mode for a few days to notice if there’s any difference.

To boot your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone while it’s on safe mode for at least 48 hours.

If the battery appears to work properly on safe mode but not on normal mode, that means a third party app is causing it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Factory reset

Wiping your phone’s software information and returning all settings to their defaults is an important troubleshooting in this situation. Make sure to back your phone’s data up first before doing the reset.

To factory reset your Note5:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. Let the phone run for 24 hours without adding any apps.

Replace the battery

Should nothing change even after doing a factory reset, you can assume that your phone must have a battery issue. Make sure that you get an official Samsung battery replacement to fix the problem.

Problem #2: Galaxy Note5 keeps getting a black screen with a white X at the bottom

I need urgent help please! i am having annoying issue with my Note5 at&t, whenever i connect charger to my phone it opens gear VR service showing a complete black screen with a sign “x” at bottom left or right side of the screen, then i have to restart it by pressing volume and power button simultaneously, i’ve tried around 6 to 7 charger but some problem exists, and if i charge my device after shutting down my phone colour bit changes and stop charging after 5 seconds, i am fed up of this now i have not used my phone from quite long time, please help me to solve this issue, i’ve searched it on google but never get any satisfying solution, please get this issue resolved.

Solution: This issue is either due to a broken charging port or bad software. Make sure that you factory reset your Note5 (steps provided above) to see if a software bug or misconfiguration is causing the problem. If the problem returns after wiping the device with a factory reset, then bad hardware must be to blame. We’ve observed this issue occuring on devices with broken charging ports so make sure to let Samsung check the port so they can repair it.

Problem #3: Galaxy Note5 screen bleeding purple after accidental drop

My Samsung Galaxy Note5 (only 6 months since purchase) fell from the counter to the floor when the charge cord was snagged. It fell about 4 feet. No visible damage to the phone and it was working just fine for almost a week, then the screen started bleeding purple and then went black. It was still functioning properly while “dripping” purple for about a day. The phone will still charge, but screen is completely black. What can/should I do?

Solution: This is clearly a hardware issue. The “bleeding” that you see is an indicator that the phone’s LCD or monitor has been damaged. There’s no software solution for that. Bring your device to Samsung so they can replace the screen assembly.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.