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How to fix Galaxy S9 texting issue

How to fix Galaxy S9 not getting text message from one contact issue

Sometimes, text messages may not arrive as expected. There are many factors that might cause such a problem. In this post, we show you how to troubleshoot your Galaxy S9 that does not receive SMS from one contact only.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 unable to receive text message from one contact

I have just purchased a new samsung S9 and discovered I am not receiving all my text messages.  I have tried opening in Safe Mode and still unable to receive a text from one of my friends, despite the fact she is receiving mine and replying. I read your solution and it mentioned identifying an app I may have  uploaded that may be interfering however I don’t know how to work out if an app is doing this. Please help. Many thanks.

Solution: Knowing if an app is blocking a message from one contact is simple. You just need to restart the phone to safe mode and check if the problem occurs. If you are positive that that contact did send you a message while your S9 is on safe mode and nothing reaches you, then it’s not a third party app issue. There must be something else other than a bad app causing it.

Unable to receive SMS from an iPhone?

Did you recycle your current phone number when you switch from an iPhone to Android? If the answer to that is yes, then the most probable reason for your problem is the fact that your friend may be sending a text message via iMessage. This is only possible of course if he or she is also an iOS user. If this is the case, you need to deregister your number from Apple’s iMessage service first. Texts thru iMessage uses Apple’s own proprietary messaging system and if your number is still registered for it, all incoming messages from iPhones or other iOS devices will be sent to your iMessage account. By deregistering, those incoming text messages will then be routed to regular cellular network.

Check for blocks

Another possible reason why you are not receiving a text message from a single contact may be the fact that said number is blocked. This can unintentional on your part so what you can do is to check your messaging app. If you’re using the stock Samsung Messages app, here’s what you can do to check:

  1. Open Samsung Messages app.
  2. Tap More settings icon at the upper right (three-dots).
  3. Tap Settings.
  4. Tap Block numbers.
  5. Check for the numbers you blocked and see if one of them is the contact you’re not getting messages from.
  6. Return to the previous menu and this time, tap Block phrases.
  7. Check for the items in the list and see if there’s anything associated to the contact in question.
  8. Return to the previous menu and this time, tap Block messages.
  9. Check for the items in the list and see if there’s anything associated to the contact in question. To unblock a number sending a message, tap on EDIT > select the messages in question > Tap More settings at the upper right > Select Unblock number. If you want to restore a message so it goes back to your inbox, just tap and hold it, then Tap More settings, and hit Restore.

The steps above only applies to Samsung Messages app. If you’re using a non-Samsung app, go under its settings and look for similar steps to unblock a number or contact.

Delete old conversation

If you were able to text without issue this contact previously, it’s possible that there’s a problem with old thread, or your messaging app is running out of space. To address both possibilities, delete the old conversation you have with this contact as well as other non-essential threads to make space. Then, send another text message to the contact and check for the problem.

Delete cache of messaging app

There may be an issue with the cache of the messaging app you’re using. To check that out, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart your S9 and check for the problem.

Return messaging app to defaults

One other possible solution to try at this point is by restoring the default settings of the messaging app. This is often effective when there are issue receiving and sending texts or MMS. The steps below will delete your conversations so be sure to back them up ahead of time. If you’re using the Samsung Messages app, you can use Samsung’s Smart Switch app to store your messages to your computer. Or, you can back them up in the cloud using Samsung’s cloud account. You can check out Settings > Cloud and accounts > Backup and restore > Back up data.

Once you’ve taken care of your backup, revert the messaging app to its defaults with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your messaging app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart your S9 and check for the problem.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Factory reset

Try to wipe your phone and return all software settings back to their defaults with a factory reset. This is an inevitable solution that you should do if all our suggestions above won’t help. To factory reset your S9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Use another messaging app (optional)

This is an optional solution that you can do if factory reset won’t restore the normal function of the messaging app. There are many free messaging app that you get from the Play Store. A good app to try first is Google’s own Android Messages app.

Get help from your carrier

All the suggestions that precede this are meant to address any possible bug or problem on the device. However, if nothing has worked so far, we highly suggest that you work with your network operator so they can, in turn, help you troubleshoot further.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix issues between your Galaxy S9 and in-vehicle Bluetooth system

Hello Android fans! Welcome to another troubleshooting article for today. This post will try to give solutions to some #GalaxyS9 troubles reported by some Android users. We bring you 4 common S9 issues in this one so hopefully, you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 only receiving group texts on safe mode

I took your advice on why my phone wasn’t able to receive group texts and put my phone on safe mode. My question is, if group texts started working on safe mode, then what is my next step? Should I delete all the apps that I downloaded? Is there a way to tell which app is causing the problem? And when can I take my phone off of safe mode? Thank you for your help!

Solution: The goal of using safe mode in troubleshooting is to know whether or not a third party app is interfering with Android. A third party app is any app that you added after unboxing the phone. Even if they are from Google, Samsung, or your carrier, apps that are not included in the original ones that came with the phone are considered third party. When your phone runs on safe mode, such apps won’t be allowed to run. So, if your S9 can send group messages on safe mode only, that means that one of the apps is to blame. Safe mode won’t pinpoint the exact app causing the problem though so you need to use the method of elimination to identify it. You can do that by uninstalling third party apps individually and observing the phone after each uninstall. Here’s what you want to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Problem #2: Galaxy S9 can’t make calls or send and receive texts

I have not been able to make any calls or receive and send texts. I’ve spent the last day and a half googling to fix this issue. I tried another sim card and it does not work in my phone either. I’ve called tech support on my mobile plan, factory reset, soft reset, reset network settings, apn confirm, the list goes on and on for the things I’ve tried. I even tried the *#*#4636#*#* and it won’t do anything — nothing comes up for me to ping test or anything. it detects the sim and its carrier vodafone but is not getting network. Could you possibly give me suggestions on things to do that I haven’t already done?

Also the message I get when trying to call is not registered on network and I’ve tried to select network manually and it’s not listed and I’ve tried to connect to the others and my phone won’t connect to them.

Also tried connecting to 2G only 3G only and all the others and it’s not making a difference. it’s my own firsthand phone and it has never been rooted, has stock rom and the imei is valid as i check in with samsung so if not the null imei or if its not carrier blocked as we dont get locked phones in india. what could possibly be the matter?

Solution: Is your account working in other phones? Assuming you’re in a GSM network, did you try to insert your SIM card to another compatible and known working phone to see if calling and texting work? If you are able to send and receive texts as well as make calls without problem using another phone, that means that the problem must lie on your Galaxy S9 and not on your account. Try to install any available update as that may have a patch that may fix whatever issue the phone has with its modem. If there’s no update at all and your S9 has been running the latest Android version all along, the problem is most probably not fixable on your level. Since a factory reset did not change anything, you should consider having the device checked by Samsung so it can be repaired or replaced.

Problem #3: How to fix issues between your Galaxy S9 and in-vehicle Bluetooth system

When my s9 is connected to my car’s bluetooth (ford sync, car is 2014). I get notifications through the car but on my actual phone the text is delayed. Sometimes i have the text app open, it will show and then disappear again. Eventually it will show but makes it hard to understand certain texts if sync doesn’t speak the message well enough to understand. I don’t think i had this issue when i first got the phone in August, so may be due to a recent update.

Solution: If your S9 still connects or pair with your in-vehicle Bluetooth system at this time, you may be right to say that it’s probably due to recent update. Most problems between phones and car infotainment systems are due to incompatibility. Because phones tend to receive more updates than in-vehicle Bluetooth systems, it’s not uncommon for incompatibility issues to occur between the two. While newer Bluetooth versions running on phones are designed to be backwards compatible, not everything may work right all the time. With many companies using many different Bluetooth profiles and techniques in their products, not all bugs and compatibility between devices can be anticipated all the time. This is the general reason why problems occur.

To see if your issue can be fixed, try to delete all pairings between the two devices, then reconnect them. Make sure to also reboot both devices before attempting to pair. If that won’t fix it, contact your car manufacturer to see if there’s a way to update your in-vehicle Bluetooth system. If you’re lucky, an update may be the relatively easy fix for your issue. Otherwise, you may be stuck with this problem.

Problem #4: Galaxy S9 keeps restarting on its own

I was into something the other day that has to do with system cache,and stuff I probably shouldn’t been messing with. Well I erased some memory, files, etc. and now for the last 2 weeks my Galaxy S9 is restarting on its own. I would say it does it twice a day now. It has never done this until I messed with it. I tried the soft reset.. left the battery out 20 min!! Still doing it.. I tried the system reboot.. turn off phone hold down up volume while holding home button then hitting power button… could you please tell me what I have done to my phone?? And how to fix it please!

Solution: What makes you think we can tell what’s wrong with your phone at this time? Only you knows the history of your device so telling you exactly what’s wrong with it is beyond us. You may have deleted an important system app, or corrupted the operating system. To bring everything back to normal, we suggest that factory reset the device.

  1. Create a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Once you’ve reset the phone to its default software setup, try not to mess with the system again by deleting stuff you don’t know.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S9 won’t remember chosen default app to play videos

Welcome to another Galaxy S9 troubleshooting article of the day. Being top-of-the-line model does not mean problems go away. In fact, the opposite is true as demonstrated by this post. We discuss 4 more #GalaxyS9 issues in this one so be sure to check the entire article for solutions.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 won’t remember chosen default app to play videos

Almost every time i play a video my phone asks me what video player i want to use, photos, gallery, or default video player? i choose “video player” and “always.” of course by choosing “always” my phone should save my preference and not ask again unless i reset my default preferences. no matter how many times i choose “always” it still asks me almost every single time what video player i want to use. this used to never happen but now it happens frequently. please help.

Solution: Another way to set an app as default is by doing the following steps:

  1. Open Settings app.
  2. Default apps.
  3. Tap on an app you want to nominate as default for a particular task like Gallery.

If you can see that a particular app has already been set as default to do a task like when opening a video, but doesn’t act like it should, consider clearing the defaults. Then, once the prompt asking to set an app default comes up again, select your preferred app.

If this won’t fix the issue at all, you can try to reset all app preferences and see what happens. Here’s what you need to do:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

If the issue stays after resetting app preferences, you can also try to see what happens after clearing the system cache. To do that, follow the steps below:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Any of these troubleshooting steps should help fix the issue. If nothing changes after doing all of them though, don’t hesitate to wipe the phone thru factory reset.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem #2: How to recover files from corrupted SD card in Galaxy S9

I have a Samsung 64GB micro SD card which has been running smoothly in my phone for quite a while. But now I realised everything I saved on to my SD card has disappeared. I don’t have a clue what to do as I tried putting it in my PC and It still won’t work. Furthermore, I put it in a another phone which accepts MicroSD cards but it still wouldn’t show up?? Please help me I really have lost some valuable data which I need back. Hope to hear from you soon. 

Solution: If two other devices can’t read or recognize the files stored in that SD card, then those files are good as gone. The files or the SD card itself may have become corrupted. Unless you know exactly what caused the corruption to take place, there’s 99.9% chance that you won’t be able to fix them at this time. Once an SD card or file has been corrupted, there’s often no way to undo it.

Problem #3: How to fix Galaxy S9 texting issue: can’t receive MMS

My boyfriend and I are on the same account with AT&T. We both picked up the Samsung Galaxy S9 the day they came out. We have had problems receiving picture texts from each other since day one. When I finally went in and changed the APN settings in my phone, everything seemed to be fixed. But for only like 2 weeks. Now suddenly, with no changes or updates, we are not receiving images through the messaging app once again. It doesn’t matter what type of image – camera, screenshot, or download – nothing is coming through. We don’t seem to have this problem with any other contacts.

Solution: There may be a bug  in your accounts that only your network operator can fix. We suggest that you report the trouble to them so they can help you identify the cause and provide a solution. They are in a better position to address the issue since they have access to account information we don’t have. We don’t think that the cause is device related but it won’t hurt if you can try clearing the network settings of your device before asking support from your carrier. Here’s how to do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Problem #4: Computer won’t recognize Galaxy S9 Plus

My Galaxy S9 Plus  won’t connect to my computer.  I have tried connecting it with a USB and it won’t recognize it.  My phone will charge when plugged into my computer, but I can’t find my phone to transfer files from phone to my computer.

Solution: The problem may not be coming from your phone but within the computer itself. Make sure that it runs the latest available operating system version and has all the drivers needed to detect Samsung phones. If your computer’s OS is up-to-date, then you can install Samsung Smart Switch app to it so it detects your S9 Plus. If your computer has other Samsung programs installed, be sure to uninstall them first prior to installing Smart Switch.

How to install Smart Switch on your computer

If you think your computer meets or exceeds the basic requirements of this program, then installing it is straightforward. We will provide the general steps on what you need to do on your Windows PC but the steps should be similar if you own a Mac.

  1. Open the internet browser on your computer and visit the installation page for Smart Switch app.
  2. Click on the appropriate download link.
  3. Click to launch the downloaded .exe file (.dmg on Mac).
  4. Confirm that you accept the terms of the license agreement by clicking the two check boxes.
  5. Click Next.
  6. Complete the installation process by clicking the Finish button. After that, the newly installed Smart Switch app will run automatically.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 texting issue: Airplane Mode allows sending and receiving of texts

Hello Android fans! This troubleshooting article will try to address some issues from #GalaxyS9 devices. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy S9 if its mobile data network won’t auto connect

Hello dear! I have bought a new Samsung s9 SM-G960 Ds.My carrier provider is T-Mobile.I am having a problem with connecting to mobile data after going out of Wi-fi range or when the phone is in area without signal for example in an elevator.The phone doesnt connect automatically with mobile data and turning on/off mobile data doesn’t solve the problem.I have to go to airplane mode or restart the phone to reconnect to mobile data.I have done a factory reset and nothing was solved.i dont think it is a application issue because i have installed only 4 applications: whatsapp,viber,instagram and facebook.If i choose autoreconect 2g/3g i dont have this problem,only 4g give to me this problem.The most strange thing is that i have put a Vodafone card from two days in s9 and this problem hasnt ocurred but my Telekom card in my previous galaxy s7 doesnt give to me this problem.I have put my telekom card on my galaxy s7 again and i dont have this issue!Do you have any idea for this strange problem?Thank you very much!

Solution: If the problem remains after a factory reset, then its cause may be network configuration. To  troubleshoot the problem, follow our suggestions below.

Reset network settings

First, you want to make sure that the network settings on your device are set to their defaults. You can do that by resetting the network settings. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset Network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Set to auto-connect

If nothing changes after you reset network settings, the next good thing to do is to ensure that your S9 is set to auto connect to the fastest cellular network available. You can do that by doing these steps:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network mode
  5. Select LTE/4G/3G/2G (auto connect).

Install carrier updates

Some network bugs are fixed by installing patches. Make sure that you don’t decline any system or app updates at this time. To manually check for system updates, go under Settings > Software update.

Work with your network operator

If the problem won’t go away at all after following the suggestions above, you need to contact your carrier, especially if the device came from them (carrier-branded device).

Problem #2: How to fix Galaxy S9 texting issue: Airplane Mode allows sending and receiving of texts

This is my first Samsung Galaxy as I’ve made the big jump from iPhone! I want to love it! But there are some issues with this brand new S9 plus!  

  1. When battery is at 0 and I plug it in, I can’t use it at all. It says I have to wait an hour and 40 minutes. (The iPhone allowed me to use it while charging).  
  2. When I travel, phone is on airplane mode. I check it, and the airplane icon is always on. I only use the phone when I have wifi. Once in wifi, I start getting all my text messages. I knew this was possible with iMessage, but this is an android. With wifi and in airplane mode, I was able to send and receive texts. Also, voicemails came in, and PHONE CALLS started coming in! So I assumed all this was through wifi. Then I get notifications that Travel Pass was turned on. Which is not true because the phone is still in airplane mode! Every day while traveling I keep getting notification that Travel Pass was activated and I’m being charged (Verizon). Yet I can only use the data when I have wifi access as the phone is still in airplane mode. I called Verizon several times to dispute these charges. But their records show that I keep accessing the data. I stopped responding to text messages in wifi areas and stopped answering any calls or checking voicemail. Yet Travel Pass was still activated in airplane mode. I believe this must be a bug with the new phone. Anyway, it is costing me hours and hours of arguing with Verizon and hundreds of dollars on supposed Travel Pass days that I never got to use because the data was never turned on. Again, I never had this problem on iPhone when I travel and have my phone on airplane mode.
  3. Screen shot rarely works. When I hold the volume down and power buttons, it shuts off my phone or turns off the volume. When I use side swipe with the my hand on the screen, it only works half the time. It could be a problem with the case I’m using. But again, I never had this problem with iPhone, using the same case I always use (Lifeproof). Kindly advise. Thank you!
  4. Pictures are blurry. I believe it is because of the motion photos, which I am not used to. Is there a way to switch motion photos off sometimes? Background of pictures are very blurry. There is some blur effect going on automatically. I have an expensive manual camera if I want to take artistic photographer photos. But I want the subject and the background to be clear. Is there a way to turn off this background blur effect?

I don’t know the Android version because my phone is stuck charging and won’t turn on while charging. I’m just going to pick the first one on the list.

Solution: First off, there’s a lot of different things between Android operating system and iOS. If you want to truly enjoy your Android experience, we suggest that you stop comparing everything between the two. In general, iOS devices like iPhones are designed to be easy to use while Android are not so much. With the relative sophistication of Android comes more powerful features that iOS users can not access though. Try to forget your iPhone experience so you can start enjoying your expensive Samsung Galaxy S9.

Now to answer all your concerns, let’s address them one by one.

  1. We’re not sure if what you’re saying is accurate. We can definitely use our own Galaxy S9 when it’s charging after the battery has been totally drained. We don’t recommend that you let your battery reach 0% all the time though as that can shorten its life span. Try to do shallow charging instead to minimize the impact of degradation. Lithium-based batteries perform better if you charge them in short burst, rather than after they’ve reached 0%. If possible, try to charge the device when it’s battery has reached below 50%. Once the charge is at about 90%, stop the charge and use the phone again. This is better than waiting for 0% and recharging up to 100% all the time. Also, try to enable fast charging feature so the battery tops up faster even after it’s been on 0%. To enable fast charging, go to Settings > Device maintenance > Battery > More settings (three-dot icon at the upper right) > Advanced settings > Fast cable charging.
  2. Ideally, Airplane Mode works similarly across devices. It’s supposed to turn off calling, messaging and mobile data. Bluetooth and wifi can be turned on even when Airplane Mode is on. If your S9 continues to be able to send and receive text messages when Airplane Mode is enabled with wifi on, your carrier may have a special system that makes that possible. Normally, Airplane Mode should override cellular settings but Verizon may have made changes to this. We suggest that you talk to them about it. TravelPass is a Verizon service and we don’t have specific knowledge about it. We suggest that you talk to Verizon how and why it’s activated even when Airplane Mode is on. Remember, you have a Verizon device that runs a Verizon software. There may be an issue how Airplane Mode is implemented so that’s not a Samsung problem. You must work with Verizon to get first-hand information.
  3. There are multiple ways to capture screen shots on your S9, two of them you already mentioned (button combination and Palm swipe). The two other ways makes use of a special feature in some select apps to allow Scrolling capture and Samsung’s voice assistant — Bixby Voice. If you have problems doing screen shots using the button combo or palm swipe methods, they must have something to do with how you execute them. If you prefer the button combo option, make sure to press the two buttons at the same time and not after another. If you press the Power button first, you’ll most likely access the Power menu or force the device to restart. For palm swipe, an external case may interfere with how you do the swipe properly. Try to see if that’s the reason for the problem by removing the case. If you have no problem doing a screen shot via Palm Swipe when there’s no external case, then we suggest you try other screen shot methods.
  4. Motion Photo is the Samsung equivalent of your iPhone’s Live Photos feature. It’s basically a special setting that allows your S9 to capture about three seconds of video before you hit the camera shutter button. It doesn’t affect the sharpness of the main photo itself. If you want get sharp photos, make sure to allow the phone to focus properly on a subject. Keep in mind that there a number of factors that affect photo sharpness. If the subject is moving, or if your hand is unsteady when you hit the shutter button, don’t expect a sharp photos overall. To allow your S9 to focus properly, be sure to tap the area of the photo where you want the camera to focus on. Taking photos in low-light environments can also result to out-of-focus scenarios. If you use Portrait mode, don’t expect the background becomes focused too. In general, try playing around with your camera settings and modes and see which ones are perfect for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 texting issue: won’t send text to one contact

Hello and welcome to our new #GalaxyS9 troubleshooting article. Today’s post will answer some texting issues we received for this device for the past few days. We hope you’ll find our solutions helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy S9 texting issue: won’t send text to one contact

S9 Not able to send Text to One Contact only…! I just upgraded to the S9 from the Iphone6s plus five day ago. I am not able to send text messages to particular one contact number only. I can see receive messages from the contact in my phone but when I press message icon then nothing shows up. When I am trying text message or reply to the message then message screen hangs up and no cursor blinking, no keyboard, etc… basically complete phone just freeze up. I have even deleted the contact and tried to text it while it wasn’t saved. My phone will not let me hit the send button to text that particular number. It’s Not even on the blocked list. I called Samsung and they says nothing wrong with phone hardware. spend almost one hour with technical support person at my carrier provider and no solutions. I have also checked that person’s phone. Nothing is blocked on either phone. particular contact that most of the time I have to text message everyday…so weird…now I am in completely rely on What’s app only.   any solutions or help would be greatly appreciated.

Solution: There’s a number of important factors to consider in this case. Let’s discuss each of them and how to address each one.

Deactivate iMessage

This only applies to you if you simply recycled your SIM card and used it on your new Galaxy S9. Make sure to deregister iMessage first so you won’t have any problems sending and receiving texts to and from iPhone users. Follow this link to do that.

If you’ve already deregistered iMessage or if the person you’re trying to send a message to does not use an iPhone, simply skip this troubleshooting step.

Clear text messaging app data

There may be a bug within the text messaging app you’re using so the next good thing to do is to clear its data. This procedure will return the messaging app’s settings to their defaults and will erase all your text messages. If you want to keep them, try backing them up ahead of time.

There are two ways to back your text messages using official methods. One is via Samsung cloud. Just go under Settings > Clouds and accounts > Backup and restore > Back up data. The other is by using Samsung Smart Switch.

Once you’ve copied your text messages safely to the cloud or to Smart Switch, follow the steps below  to clear the data of your text messaging app:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Reset network settings

Some texting issues are fixed by resetting a device’s network settings. Make sure that you do this before jumping off to the next troubleshooting step. Here’s what you need to do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Work with your carrier

Texting issues are best diagnosed by your network operator as they have access to information related to your account, network, and device. As an end user, there’s only so much that you can do on your end. Be sure to work further with your carrier in identifying where the issue may lie. If the phone came from them, there might be a bug in their firmware or messaging app that they have not anticipated. Try to talk to their technical support team so a report ticket can be created for the problem. If this is a coding issue, it may take a while to get a resolution. The least that you can do is to report the issue they can be made aware of it.

Try another text messaging app

If you are still unable to text that contact up to this point, we suggest that you try other text messaging app. There are many free messaging apps in Google Play Store. We suggest that you stick with official ones from reputable companies. A good example is Google’s Android Messages.

Problem #2: Galaxy S9 text messaging app keeps flashing when sending, keeps saying invalid recipient

My Android messenger app starting getting kloodgy. It declared “invalid recipient” for nbrs I text daily. Then “message not sent” for no reason. Finally, it flashed b/w until app closed . Uninstalled. Reinstalled. B/w flashing. Installed different app. Used it. Tried reinstalling Android Messenger. No luck. Powered off & pulled batt. No help. Running whatever current Android OS is on Samsung s9. Set to grab updates. Very frustrating. Pls point to appropriate article at your site if any. Am screen blind by now.. Thanks.

Solution: If your S9 was able to send NBRS without problems before and this issue only started recently, it’s possible that it’s being caused by a network issue (carrier side), or device glitch (app or software bug). To see if the problem is fixable on your level, follow these suggestions below:

Restore text messaging app to its defaults

There may be an issue with the current condition of your text messaging app. Be sure to clear its data by following the steps above (Problem #1) on how to clear text messaging app data.

Install updates

By updates we mean updates for both all apps and Android. Some network issues are caused by poor coding and the only way to fix them is through updates. If you’ve been holding off app and operating system updates for some reason, be sure to install them now.

Send in Safe Mode

There’s a chance that one of your apps may be causing the problem. To see if you have a third party app issue, restart your phone to safe mode before sending again. In this mode, all third party apps are blocked, only allowing pre-installed apps to run. If your S9 sends messages in safe mode only, that’s a sign that you have an app problem.

Here are the steps to boot your phone to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If you think there’s an app problem, you need to narrow down the possible causes. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Reset network settings

As mentioned above, some network bugs may also be addressed by doing this simple troubleshooting step. Refer to the provided steps above on how to do it.

Factory reset

If all the suggestions above won’t help at all, you should consider wiping the phone with factory reset. This will help you tell if the issue is being caused by an operating system bug.  Before you wipe your phone, be sure to back important user data. If you don’t use cloud services to back your files up, we suggest that you try Samsung Smart Switch. This will allow you to create an image of your phone. If you haven’t heard of Smart Switch before, make sure to visit this page: How to create backup from Samsung device to your computer via Smart Switch.

To factory reset your S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Contact network operator

As this problem involves your carrier’s network, your last resort is to work with them. Be sure to provide all the necessary information like when exactly it started, the stuff you added to the device, changes as far as settings are concerned, the things you did differently before the issue occurred, among others. These are important details for any party that will troubleshoot the issue.

Problem #3: How to fix Galaxy S9 group text messages issue

Galaxy S9 is having group text message issues for about 30 days now.  I use the default Messages App.

  1. All my contacts are receiving individual text I send.  However, one contact is receiving them hours later than the actual send time.
  2. When I respond in a group text (doesn’t matter if I am the creator of the group text or just responding to a group text I received), some of the members are receiving  my text and others are seeing absolutely nothing and not receiving any. However, I see everyone else responding to the group.
  3. I have contacts that use Androids and iphones and that use multiple carriers.  The issue doesn’t seem to be phone type or carrier specific. As, some android users receive my group text and others are not. Same with iPhone and carriers some do and some don’t.  Any help would be greatly appreciated. 

Solution: When it comes to group text messages, there’s one important thing to remember: as long as the message has cleared from the sending device, the issue must lie somewhere else. In other words, there is no issue on your phone at all. For your first concern, the issue must be in your network, in the recipient’s network, or in the recipient’s phone.

Group messages that involves multiple carriers and platforms (like iOS), problems can sometimes occur because of lack of support or incompatibility. We can assure you though that there’s no device issue on your end. Try to talk to your carrier so they can advise you on what to do in this case.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Welcome to another troubleshooting article for the Galaxy S9 (#GalaxyS9). Today’s episode covers four cases as well as how to fix them. We hope you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S9 Plus camera won’t work in app

Hi there. I really need help. So i got a Samsung S9 Plus a few months ago and the camera works great BUT when i installed the app Fyuse, and try to use the camera inside the app it gets all black . I asked a friend of mine to install the same app on the same phone model..and the app worked perfectly. 🙁 i really need to know if it is a technical problem so that i can’t put it back to warranty or if it is a software problem were i can solve it myself. Thank you very much.

Solution: For a situation like this, knowing whether or not the issue is with the device or an app is easy. If your phone’s camera works normally when using the stock camera app, or any other app except the one you’re having an issue with, then that particular app is problematic. It’s not a device issue. There may a compatibility issue with the said app so the best course of action for you is to contact the developer to get first hand support or information.

Check app permissions

When installing apps, Android may prompt you whether to allow some functionalities to be used an app. Be sure that the said app has permission to use the camera. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Find the app and tap it.
  4. Tap Permissions.
  5. Make sure that Camera option is enabled.
  6. Restart the phone and check for the problem.

Problem #2: How to fix Galaxy S9 texting issue: won’t send or slow in sending MMS

Galaxy S9: Picture-Texts taking 4+ hrs to deliver to some contacts, others getting them right away?   

My G/F and I both upgraded on Sunday 9/2 to S9’s, with AT&T. Today we were sending a bunch of “back to school” pics to several different family contacts. We found out later that some contacts received the texts immediately. Others didn’t get them for 4-6 HOURS later, and some still haven’t received. I’ve spent literally ALL night searching online. I found some sites with related complaints. I tried all of the troubleshooting advice, and still nothing is working. It’s driving me absolutely crazy that this is happening. Does anyone have ANY advice???    P.S. I only have about another week to return/exchange if this can’t be fixed, so any immediate help would be absolutely appreciated!!!

Solution: This is not a device issue so getting the phones replaced won’t probably do any good. MMS or texts with images are sent via your carrier’s network so the problem must be network-related. There’s a number of possible reasons for the delay including possible poor signal, file compression problems, file transmission problems, or any other unknown network troubles. Try to talk to your network operator to see if they’re aware of the problem and if there’s a solution.

Ensure mobile data is ON

MMS requires cellular data connection to work. If your mobile data is spotty or keeps disconnecting, this may be the reason why MMS fails to send, or keeps getting delayed when sending. Leave mobile data on during the entire duration when the phone tries to send MMS.

Use apps to send photos

Many carriers have already began terminating support for MMS. It is inefficient and obsolete given the fact that many apps can do the job faster and for free. As a workaround, you might want to send your photos to friends using other apps, Facebook Messenger for instance and similar ones, while waiting for a solution from AT&T.

Clear Network settings

While you’re at it, it won’t also hurt if you try to clear your S9’s network settings. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset Network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Problem #3: Galaxy S9 won’t charge or turn on

One of my Samsung S9 phones will not charge and now appears to have run out of power. Prior to it running all the way down I took it to a t-mobile location. They searched through the phone and discovered 63% of the 64 gigs were being used. 54% were of videos and photos. It was suggested to move some or all the photos to the external micro SD card, then delete from phone memory. I didn’t have enough time to accomplish this before it shut off. What can I do to resolve this issue? Thank you.

Solution: You can’t access files stored in your phone memory unless the device is powered on so obviously, you need to troubleshoot the power issue first. These are the troubleshooting steps that you can try:

Use another set of charging accessories

Getting power to the battery is a priority. The battery may have simply drained fully so be sure to charge it for at least an hour before attempting to turn the device on.

In this situation, it’s also important that you try another charging cable and adapter. The current set you have may be defective. If you can’t find an official charging cable and adapter, try going to your local Samsung store and see if you can borrow their charger.

Check the charging port

Sometimes, pocket lint or dirt may block the charging cable. Try using a magnifying tool to look inside the port. Do not stick anything inside to avoid damaging the system. If there’s dirt or lint, use canned air to clean it out.

Wireless charging

If there’s a problem with the charging port or if it’s damaged, you should still be able to charge your phone wirelessly. Be sure to use the official Samsung charger for the S9 to avoid damaging the battery or the system.

Repair

If nothing changes and the issue continues after doing the suggestions above, you can assume that the problem is beyond your ability to fix. There must be a hardware malfunction causing the phone not to charge. For example, if the Power Management IC is damaged, the phone won’t charge or turn on at all. Your S9’s hardware has hundreds of parts so you want to let a professional check it at this point.

Problem #4: Galaxy S9 Plus can’t connect to PC

Having issues with connecting S9 Plus to PC.  Tried on a different PC and same issues. Seems to be an issue with phone as I’ve downloaded all latest Samsung drivers etc.  Sometimes after hours of trying to reboot PC and or phone the phone will suddenly appear on Win 7 Explorer and I can access type of USB connection etc.  If I go to settings and storage the option of USB connection is greyed out. Tried USB debugging without success. Just want to have MTP option and getting really frustrated at not being able to transfer my photos to PC.

Solution: Make sure that you install Samsung Smart Switch to your computer before connecting your S9 to it. If you’ve already tried that and nothing changed, you can try to factory wipe your S9 to see if the problem lies on the device itself.

If you’re concerned about losing your files before a factory reset, you can use some third party apps to back your files up. For example, you can try ShareIt app to allow your S9 to move files to your computer wirelessly. This app must also be installed in your computer.
Once you’ve created a backup of your files, follow the steps below to factory reset your S9 Plus:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.