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How to fix Galaxy S8 calling issue

Galaxy S8 wireless charging stopped working after an update

Hello Android fans! Here’s another troubleshooting article for the Galaxy S8 (#GalaxyS8) for you. We bring you 4 more cases of the Galaxy S8 not working as expected. Keep in mind that not all Android problems can be fixed on an end user’s level. So, if nothing works after you’ve exhausted all software solutions, the problem must be beyond your ability to fix.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S8 Plus won’t turn on after an update

Greetings. My Galaxy S8 PLus has all the symptoms described in this article: https://thedroidguy.com/2018/10/samsung-galaxy-s8-went-completely-dead-turned-off-wont-charge-anymore-easy-steps-1079742. I had it beside me on my bed, unplugged, when I realized it had turned off by itself. The power button didn’t bring it back up and none of my chargers make it charge either, haven’t used a wireless charger.

i did notice it was able to get hot on it’s own without being plugged after it had died. I’m certain it doesn’t have any physical damage, it has a RhinoShield bumper case, it has no bents, scratches, cracks or anything. It hadn’t had contact with any water whatsoever for at least 2 days and I had already charged it plenty of times, there was no moisture inside the usb port when i inspected it.

I was wondering as well, if you knew anything regarding it’s guarantee with Samsung. I bought it brand new in February, but it came from Saudi Arabia and I don’t know if Samsung will honor it’s guarantee here in MEX.

Also a thing to point out. This happened right after I updated the new software update, it couldn’t have been more than 1 or 2 hrs and I’m not sure if it even came back up after I updated it.

Solution: When it comes to an issue such as this, there’s very little that you can do in terms of troubleshooting. If you’ve already tried to all of the following

  • force reboot
  • charge using another set of charging cable and/or adapter
  • left the phone charged for at least 30 minutes

and did not get any positive result, then the only other troubleshooting step you want to try is to charge the phone wirelessly. If that won’t work still, you can assume that the system is dead. If the problem occured right after an update, it’s possible that there’s a firmware issue behind it. In most cases, the real cause lies on the hardware. Either way, you’ll need to let a professional check the device and there’s no better to do that than a Samsung technician.

As far as warranty is concerned, any brand new Galaxy device has a one year coverage. The terms though varies from region to region. If your S8 Plus was originally sold in Saudi Arabia, Samsung Mexico will most likely decline any support for it. That’s because their Service Center may not be equipped to handle hardware or software issues from non-Mexico devices. Warranty terms and conditions in Mexico may also be slightly different from that of non-Mexico countries. To be sure, we suggest that you contact your local Samsung Service Center.

Problem #2: How to fix Galaxy S8 sound issue: media volume becomes erratic when using Pandora app

I am having the same issue as the Galaxy S8 user whose solution you posted (Google assistant keeps opening and messing with the media volume, although it happens when I listen to pandora). I tried to follow your solution, but when I tried to turn it off, the only options available were “turn on” or “no thanks”, the latter of which would take me through a whole bunch of options basically trying to get me to choose another one of their services. So, I have put my phone on safe mode and observed my phone, while watching youtube and other types of media, in order to replicate the issue … nothing further has happened. What would you suggest from here? Thank you! 

Solution: If your S8’s media volume works fine on safe mode but becomes problematic again once you boot it back to normal mode, one of the third party apps must be to blame. It’s likely that it may be due to your Pandora app. To narrow down the possible causes, you can use the method of elimination to pinpoint the problematic app. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem. If the problem won’t occur on safe mode, proceed to the steps below.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. At this point, uninstall an app that you think is the source of the problem.
  5. After you uninstall the app, restart the phone to normal mode and check for the problem.
  6. If your S8 is still problematic, repeat steps 1-4.

Problem #3: How to fix Galaxy S8 calling issue: phone appears to dial but can’t make a call

Morning!  I have one user that when he dials the phone will just sit there dialing but never actually dial. This happens daily.  I have tried restarting the device as well as clearing the cache. This is not working. The user states that this only happens when walking in the Shop.  I have an S8 Plus as well as others in the building and I have not heard this issue reported from others. I could really use your help. Thanks!

Solution: Most probably just a poor signal issue. Tell the person with the problem to make sure that the phone has excellent network signal (4 or 5 signal bars) during calls to avoid experiencing the problem. Some phones may have weak radios compared to others so if there’s poor network signal in your shop, his or her phone may not be able to establish good cellular connection.

Problem #4: Galaxy S8 wireless charging stopped working after an update

My Samsung S8 worked fine before the latest update. I already had Oreo, but this was another update after. The problem is the fast charging. I have done a factory reset and that didn’t fix it. It is not the charger itself. It is due to the latest update. There were no problems until then. And, I made sure the fast charging was on in the settings. How do I fix it? Thanks. 

Solution: Any update issue that can’t be fixed with factory reset requires seeking help from Samsung. The phone will either be repaired or replaced. If you are positive that your problem started right after an update and no software troubleshooting has helped so far, you can either send the phone in or downgrade Android.

The latter requires flashing of the previous Android version. Flashing has its risks but if you want to do it, try to find good flashing guides online to help you. Just remember, you can potentially brick the phone if flashing procedure goes wrong. Do it at your own risk.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S8 calling issue: signal disappears when making a call

Hello Android fans! Today’s troubleshooting article covers 3 #GalaxyS8 issues. These are taken from reports we receive from some of you. If you can’t find any helpful information to fix your own S8 in this one, try to visit our other previously posted articles.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy S8 won’t turn on after doing all troubleshooting

I want to apologize ahead of time, I’m pretty sure I know the answer but I was hoping you might be able confirm it or help me in a way I haven’t tried. I bought the Samsung Galaxy S8 brand new and paid for it in full but I didn’t buy the insurance. I always have a case on my phone except one time. That one time I dropped it on concrete. It did not seem to have any issues with it except the backing was pretty broken. And it worked for a few months after that even. Then one night I was checking my email and everything was okay and plugged in my phone and in the morning it was off and unresponsive. I have tried everything I’ve read anywhere. I was hoping that maybe there is anything else you couldn’t suggest I try. Please and thank you very much for all the help on this site!

Solution: If you’ve already tried everything, then we doubt there’s anything left for us to tell you other than send the phone for repair. As an end user, you are mostly limited to  software troubleshooting only. If you’ve tried charging the phone using another cable or adapter or another wireless charger and still fails to power on, then there’s nothing more that you can do at this time. Let a professional check the hardware so you’ll be advised whether or not the phone can be repaired successfully.

Problem #2: Galaxy S8 won’t boot up after repair

The battery was quite weak and wouldn’t hold a charge with any use, giving me maybe four to five hours service before requiring a recharge.  I decided to try replacing the battery before replacing the phone. Apparently that was a mistake. I followed the directions — of course one set of directions neglected one thing and another neglected another thing.  I did the best I could. Upon starting the cell the screen was black though the blue light on the top was on. I tried the power button/volume down fix numerous times, as well as the power button in its own (the phone will not power off) .  I tried the power button/volume up option. No change. In the first few attempts I saw the left side of the screen sort of light up in a pixelated blue, but that isn’t happening now. What is happening, which makes me want to throw the damned thing, is the first few notes of the startup signal plays over and over and over.  I can’t stop it. I can’t turn the thing off. I don’t know how much battery is left. My questions include how do I get the cell to switch on and off, how do I get it to shut off, how to I get the screen to show (it seems like more than the black screen problem most sites offer info on), and what could I have done wrong?

Solution: In many cases, amateurs following DIY repair guides do more harm than good. Apparently, this is what happened to your device. While DIY repair may appear simple, a lot of things can mess up the system while doing it. Frankly, we don’t have an accurate answer to you on what happened. There’s a chance that the original problem goes beyond mere battery issue and involves a number of malfunctioning critical parts. Replacing the battery may not have fixed all damaged components. It’s also possible that you messed up the motherboard really bad. This can happen if a component is shorted or disconnected during repair. Even a shorted component can lead to a cascade of problems which eventually manifests in what you have right now. Your Android device follows a chain of processes in both software and hardware environments so if there’s missing parameter due to bad hardware, it may not boot up at all.

If you want to know if your S8 can still be repaired, we suggest that you get help from a professional who can physically check the phone and run hardware diagnostics on it. If you’re lucky and the issue is minor, you may still be able to use your phone without problems.

Problem #3: How to fix Galaxy S8 calling issue: signal disappears when making a call

Whenever I have service, I try to make a phone call and whether it’s the “3G” symbol or the “LTE” symbol, it instantly disappears and gives me a busy signal on the line. As soon as I end the call, service returns with 0 issue. I’m with Sprint, and as I understand it there are no local towers in my area, so my signal bounces off the closest neighboring towers which are Verizon (I think).

Related, when I’m “Roaming,” I can make a call, and up until a few days before the making calls issue I could receive them, but now unless I’m roaming no calls seem to come in/out. Any ideas what might be causing the problem?

I’ve tried soft resets, removing and reinserting the SIM, and talked to Sprint which entailed me going through several processes trying to reset various service/SIM components. At this point, even pointing me in the right direction would greatly help. Thanks for your time!!

P.S, all other aspects of service work fine, so long as it appears I have service.

Solution: An issue like this is better handled by your network operator as they have access to important information we don’t have. For instance, this voice calling issue may be caused by an on-going maintenance on their network, or a known bug with their service. This can also be caused by an activation issue on your account so only your carrier can help you with it.

As far as device troubleshooting is concerned, these are the only ones we can suggest that you do:

  • Cache partition wipe
  • Network settings reset
  • Changing of SIM card
  • Factory reset

How to wipe your phone’s cache partition

Wiping a device’s system cache, which is stored in the cache partition, is a maintenance step. So, even if you don’t have an issue, you want to do it to minimize the chance of bugs from developing. Here are the steps to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Reset network settings

This is the logical second troubleshooting step in this case. Some network bugs are fixed by returning a device’s network settings to their defaults. Follow these steps on how to clear network settings:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Replace the SIM card

This is a bit extreme but sometimes, texting or calling issues are easily fixed by asking for a new SIM from your network operator. You want to reserve this troubleshooting after you’ve factory reset the device.

Factory reset

We doubt the issue is device related so factory reset may not work at all. Still, you want to do this before sending the phone in or when your network operator can’t help and will recommend unit replacement instead.

To factory reset your S8:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Missing Super Slow-Mo feature after installing update for Galaxy S8 Plus

Hello Samsung Galaxy users! This post will feature some issues for the #GalaxyS8 and #GalaxyS8Plus. We understand that many S8 users have issues one way or another on their device so hopefully you’ll find this post helpful. We are posting more of the same articles in the coming days so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Missing Super Slow-Mo feature after installing update for Galaxy S8 Plus

Hi. I have a Galaxy S8 plus that is a DUOS and it says that it is from the UAE. the model number is SM-G955FD.  The serial Number is RF8K4242N0K. The software information tab states that it is the Kernel version and that it is the Samsung Experience Version is 9.0 and the Android Version is 8.0.0.

I live in Belize and got the phone from the telephone company here. My issue is that I get Samsung software updates and when I installed the most recent on 1 October 2018 (for AR Emojis and Super Slow Motion), I realize that this and all other updates may never have been enabled. I saw from one of your posts, instructions for clearing the caches as this may be a firmware issue. I tried going to Samsung support UAE on more than one occasion and I have been met with silence.  Is it possible for you to tell me what has happened and can you confirm if this is also a firmware issue for me and guide me on how to override this and start seeing my updates enabled and functioning?

I will greatly appreciate this. 

Solution: At this time, almost all Galaxy S8 devices around the worlds should have already received the September update which should include the Samsung exclusive perks of Super Slow-Mo and AR Emojis. If you did install an update but Super Slow-Mo is nowhere to be found, then you must be mistaken. Once the right update has been installed, your should have Super Slow-Mo in your Camera app. To check:

  1. Open Camera app.
  2. Swipe left.
  3. Tap on Super Slow-mo.

If there’s no Super Slow-mo at all, then you must wait for the next update, which will most likely include the missing feature.

If you can’t wait for the normal update, you can try to manually install the update via Odin. The way to do this is called flashing but it’s not for the faint of heart. Flashing can potentially brick your phone for good if not done correctly. If you want to take the risks though,use Google to find a good flashing guide for your particular phone model.

Problem #2: How to fix Galaxy S8 calling issue: gets redirected to Verizon Financial when making a call

When I try to make a call I get redirected to verizon financial. However incoming calls work just fine and so does my texting and data. I talked to 8 different verizon agents and they have no clue. Everything is paid and up to date on the account and everything from what they can see… I looked up this problem about there possibly being disable something in the phone call app settings it was 3 letters and started with D??? But I dont even have that in my setting so I don’t know what to do at this point.

Solution: There are many variables in this case that we have no information about so you should continue troubleshooting with your network operator to figure out the cause. We don’t think there’s an issue at all with your device but you can try to return the Phone app you’re using to its defaults by clearing its data. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S8 and check for the problem.

If clearing the Phone app’s data won’t help, you can then reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S8 and check for the problem.

As your last device troubleshooting, you can wipe the phone and return all its software to its defaults. If the bug lies on the firmware, this may help.

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Remember, you are an end user and there’s only so much that you can do. If calling service continues to become erratic, it now falls on the shoulder of your network operator to figure out the reason behind it. There’s no other party that can help you better.

Problem #3: What to do if Galaxy S8 Plus screen stopped working after accidental drop

Hi. I’ve been using my Samsung S8 Plus from at least 10 months. The phone fell off and the screen broke although it was working fine even with the broken glass. However once I was using my phone just and all of a sudden it started going crazy and touching by its own. After some hard time trying to figure out what’s going on and why its touching all alone, the top part of my screen stopped responding to any if touching actions. I was ok with it and I didn’t have the time to go ask for help because I’m a medical student and time is not in my favor. Anyhow after quite some time the dead area increased to one third of the screen is dead now. I don’t know what seem to be the problem. Despite my glass got broken it worked just fine, although when the dead zone occurred i didn’t drop my phone nor spelling water on it. Thanks ahead!

Solution: It’s clear you have a bad screen issue. Dropping an electronic device can sometimes result to both immediate malfunction or long-term performance issues. While the phone may have worked “normally” right after the drop, the screen assembly must have received enough damage to allow it to continue working for some time. Your phone no longer recognizing your touches is a clear indicator of a failed digitizer. Since there’s no software trick that you can do to bring it back to life, the least that you can do right now is to contact Samsung. They’ll most likely send it to their service center for repair. If you’re lucky and the damage only lies on the screen, replacing the screen assembly should be a relatively easy fix. The worst case scenario is if there are other components in the motherboard. In this case, you’ll most likely end up with motherboard replacement, which is very expensive and impractical as it costs several hundred dollars. That, on top of the screen repair, will almost cost you a price of a new device. Make sure to get repair quotations from Samsung service center so you’ll know how much you’re going to pay them. Remember, breaking your device physically voids the manufacturer’s warranty. Even if your S8 is still within the warranty period at this time, you’ll still need to pay for the repair and parts replacement.

Problem #4: Galaxy S8 becomes slow and hot when Samsung Pay app is installed

I have an S8 on at&t. In March when I installed oreo 8 I had big issues that took a long time for me to figure out. The phone was slow, hot, and using the battery up fast. I figured out it was samsung pay app causing the issues so I force closed it. Then 2 weeks later an update for that app came. I updated and all was good. Just installed the new samsung experience 9 update and guess what? Same damn thing. I force closed the samsung pay app and phone works great again. I dont use samsung pay so it’s no biggie. But I would think that samsung would have fixed any conflicts before updating. There is an available update for samsung pay but I’m afraid to update it because it may jack my phone up again. Any suggestions?

Solution: Since you’ve already figured out the cause of the problem all by yourself, we recommend that you stick with the workaround you discovered — by disabling it. If Samsung Pay did not come with the operating system and you have the option to uninstall it, then go ahead and remove it from the system.

If it’s part of the core Samsung apps and you can only disable but not uninstall, you can also try a more drastic solution of rooting your device. Once the phone has been rooted, you can then uninstall the app permanently. Rooting put your device at risks since apps not normally designed to have access to normally secure files and folders will now be able to. If you are not tech savvy and does not fully comprehend the risks, then don’t consider rooting your phone at all.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S8 calling issue: not receiving some calls

Many Galaxy S8 users ask us for solutions to some calling issues so in this troubleshooting episode, we show you how to fix a particular case. Aside from calling issues, we also include other common and related #GalaxyS8 problems. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S8 won’t boot up and stuck in boot screen

Hi Droid Guy. I bought a Samsung Galaxy s8 edge in China and have not had any issues with it until now.  Now the phone will not reboot and is stuck on a pseudo boot screen. none of the online solutions work (press and hold volume down and power; press and hold volume up and Bixby key, etc) There is no Samsung or Android logo that comes up on the screen, but there appears to be a boot screen (Recovery mode, Safe mode or Normal mode), but the arrow just keeps scrolling through the options even when I am not touching anything. Not sure what to do now – Help!… Please. I have no carrier as I have simply been using it on wifi and as it won’t turn on I am not sure of the android version.

Solution: Samsung devices that fail to boot up normally are usually the result of software tampering. Did you try to root, flash, or install any unofficial software before you got this problem? If yes, then try to undo whatever you did. For instance, you can try to unroot the device if this issue occurred right after using a root software. In general, flashing stock firmware can fix most  boot issues. If you tried to install a custom ROM prior to noticing the problem, then you should know how to flash the stock firmware too.

Failure to boot up normally is not only caused by software bug. In some other cases, a shorted or physically damaged device may also fail to power on or even boot up. If your S8 was dropped or exposed to water or elements before, you may have  hardware problem at hand. In this case, you want to let a professional check the hardware so you can be advised whether or not repair will be effective.

Problem #2: How to fix Galaxy S8 calling issue: not receiving some calls

My S8 wont receive SOME calls.  it is intermittent. it is every day.  it is a variety of numbers. It is not my call blocking as I have checked to make sure I am not blocking that number or numbers. Is there an App that is causing this?

Also just recently my contacts load slowly when searched too but this is a brand new issue. the other issue is several weeks. When people call they get no answer or busy or voice.  I never see these calls in my call log either. Also I have no idea what Android system HELP.

Solution: Yes, it’s possible that the cause of the problem might be one of the apps you added. To know that, you need to restart your phone to safe mode and observe it for at least 24 hours. This should give you enough time to notice any difference. While the phone is on safe mode, you want to make and receive as many calls as possible to replicate the issue.

To restart your S8 to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Remember, only pre-installed apps will be allowed to run on safe mode. If calls work and the phone works normally, that’s a clear indication of an app interfering with Android or with your phone’s network function. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S8is still problematic, repeat steps 1-4.

Delete app data

For your secondary concern about Contacts app being slow when searching for information, try to wipe its data and see what happens. Before you do this troubleshooting step, be sure to create a backup of your contacts somewhere else. Once you’ve done that, here are the steps to clear the data off your Contacts app:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S8 and check for the problem.

Return software information to defaults

Should the two solutions above fail to resolve the issues, wipe the phone by doing a factory reset. Factory reset will wipe all personal data from your phone so be sure to back them up ahead of time.

To factory reset your S8:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #3: How to fix Galaxy S8 texting issue: not sending or receiving text messages

Galaxy S8. When the Google app updated about 3 months ago, my phone quit  receiving or sending text messages. Using the built in Samsung messaging app, when I would send a text, the little circle would spin and eventually fail. I would also receive texts in large waves of getting several at once. I did a factory restore and then updated apps one at a time until I determined it was the google app. Even with the latest update 8.21.12.21.arm64 (Dated Sept 25). I have to uninstall updates to get texting to work. Now several other apps dependant on google don’t work (google assistant for one). Any help is appreciated.

Solution: It’s strange to know that Google app is responsible for texting issues. It’s our first time to hear about this but if you’re positive that this is happening on your device, here are the troubleshooting steps that you can do:

Try using another Google account

If you have another Google account, use that in your S8 and see if it will lead to the same problem. If you have no second account, just create a dummy, remove the main account from the phone, and add the other account.

Delete data of Google Services Framework app

Android devices are dependent on key Google products that are buried deep within the operating system. One key Google app is Google Services Framework. If this app develops a bug, it can affect other Google apps and services, or even Android itself. To see if there’s an issue with this app, you want to return it to its default settings. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Look for Google Services Framework and tap it.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S8 and check for the problem.

Observe the phone on safe mode

Some third party apps may interfere with default system apps like Google Play Store and others. If you added apps from third party sources (and not from Play Store), it’s possible that one of them may be causing the problem. Check how the phone works when it’s on safe mode. If text messages work on safe mode only, you can bet an app is to blame.

Contact your network operator

There’s a chance that the cause of the problem is network- or account-related. If all device troubleshooting won’t help at all, we suggest that you get help from your carrier.

Problem #4: Verizon Galaxy S8 won’t install update

I’m using a Galaxy Samsung S8. I cant update my software. It’s Verizon carrier but I’m using an airtel SIM card on it. I have tried installing smart switch on my PC but I can’t even connect the devices to each other its telling me to connect USB through MTP even after doing that the devices are not connecting to each other, I dont know what to do.

Solution: Most Samsung smartphones are built to work on specific carriers. These phones are what we call carrier-branded devices. They run carrier-specific Android versions so in a way, their software is unique for that carrier only. To prevent bricking unlocked, carrier-branded devices, updates will be blocked if they are used in networks outside of their original carrier. This is the reason why your Verizon S8 won’t update. If you want to run the latest Android experience on this device, you have to manually install the latest Verizon firmware thru flashing.

Flashing is a risky software procedure and is only recommended for advanced Android users (those who understands the risks and knows how to find a way out should problems arise). If you haven’t heard of the term “flashing” before, we suggest that you stay away from.

If you want to take the risks though, you can use Google to find good guides on how to flash your particular phone model. XDA Developers Forum is a great site to get updated information about flashing devices.

 


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