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How to fix Galaxy Note8 notification issues

How to fix Galaxy Note8 notification issues: ringtones and notification sounds not working

Hello and welcome to another #GalaxyNote8 troubleshooting article. We’ve decided to address one common question we receive about notifications not working after an update. We also answer two other related issues so hopefully you find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note8 notification issues: ringtones and notification sounds not working

My phone will not ring.  It just vibrates when I have an incoming call.  I was told to adjust the ring tone on the phone /contacts screen as well as settings.  I’ve done both. Somehow it automatically changes back to silent. I also have a RING doorbell and I do not receive notifications from it either and the ring tones are set correct within that app as well.  I just connected my FITBIT and it too will not get notification when I get a call. I was finally able to get it to chime when I receive a text message. I had to go to the text screen and in setting to choose the tone for that and it worked.  It’s just so very frustrating when I continually miss calls. Please assist if you can.

Solution: With Android Oreo, notifications no longer work exactly the same as in Android Nougat. If you nominated custom or non-default tones for your notifications, they may no longer work. Make sure that you use system or default tones that came with the operating system.

Reset app preferences

If you’ve already tried using default or system ringtones or notifications sounds before contacting us, then you need to do more troubleshooting steps to fix the issue. The first of such steps is to reset app preferences. This will ensure that all default system apps are enabled. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

Reset all settings

If resetting all app preferences won’t help, the next troubleshooting step that you want to do is to return all software information back to their defaults. This is usually an effective way to fix unexplained bugs caused by incorrect system settings. Here’s how to do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Clear data of BadgeProvider app

BadgeProvider app is one of core system apps in Samsung devices that manages notifications, among other things. Sometimes, corrupted data of this app may lead to notifications to mess up. To see if the issue is caused by bad BadgeProvider app, here’s what you need to do:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note8 and check for the problem.

Factory reset

Lastly, you need to wipe the phone to revert all settings and software information to their factory state. This troubleshooting step will erase all your files so be sure to back them up ahead of time.

To factory reset your Note8:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: What to do if Galaxy Note8 date and time are not working properly

The Android update that installed last night transported my phone into the future.  The calendar date is now August 28 and the time is behind 1.5 hours. I am unable to glean a lot of information from it and I’m a very techy person, which is even more frustrating.  The system updates says “Software updated to G930VVRS4CRG2 – Applied August 28, 2018 at 12:46 AM” Many of my apps are now malfunctioning. A synch with central time clock still gives the incorrect time.  Any assistance is appreciated! BTW, your dropdown box doesn’t give S7 as an option so I selected S8.

Solution: Try restarting the phone to safe mode and observe how system time and date works. In this mode, no third party apps will run. If one of your apps is causing the problem, system time and date should work properly.

To restart your Note8 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check date and time. If it’s incorrect, change it under Settings > General management > Date and time. Be sure to use the Automatic date and time option so the phone uses the network date and time.

Remember, your goal in restarting your device to safe mode is to check if a third party app is causing the trouble. Make sure to let the phone run in this mode for some time to notice any difference. If date and time works normally in safe mode but goes back to their problematic state once you boot back phone to normal mode, you can bet there’s a bad app causing it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Problem #3: Galaxy Note8 Samsung apps not working

Hello there, I am contacting from Mongolia, (i chose US because there were no option for Mongolia, if you could add Mongolia, many would appreciate). To the main thing.

I own samsung galaxy Note8. Samsung apps, like, samsung pay, samsung health etc, are not working.  Besides that I have no other issue.

Also how can I update my android version to the latest, tapping system updates does not show any reaction at all. Appreciations,  Kind Regards.

Solution: First, you want to make sure that you’re logged in to your Samsung account. Be sure to go under Settings > Cloud and accounts > Accounts  to do this. If you’re not logged in, this may be the reason why your Samsung apps are not working as expected. Make sure to log out and log back in.

Clear cache and data of apps

If you’re already signed in to your Samsung account, the next troubleshooting step for you would be to clear the cache and data of your apps in question. Refer to the steps above on how clear an app’s cache or data.

Reset all app preferences

If you’ve already tried using default or system ringtones or notifications sounds before contacting us, then you need to do more troubleshooting steps to fix the issue. The first of such steps is to reset app preferences. This will ensure that all default system apps are enabled. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

Wipe the phone with factory reset

If both suggestions won’t work at all, then make sure to factory reset the device. This will force the phone to return all software information to their factory state. Refer to the steps below on how to factory reset your Note8. Again, be sure to back your files before doing this solution.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen. These instructions only apply to Standard mode and the default Home screen layout.
  2. Go to Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Factory data reset.
  6. Review the info then tap RESET. If presented, enter the current PIN, password or pattern.
  7. Tap DELETE ALL. Allow several minutes for the factory data reset and reboot processes to complete. If applicable, set up your device.

For your second question, the answer depends on your device and whether or not you’re using it in its home network. If you have a carrier-branded Note8 but uses it in a different network, you can’t update its software over said network. That’s because each carrier has its own firmware version. So, for example, if you have a Verizon Note8 but uses it on AT&T, you won’t be able to receive any update notifications from AT&T at all. If you wish to update the firmware, you have to do it manually. The procedure to do that is called flashing. It’s a risky procedure and can potentially brick your device if not done properly. Be sure to do some research before doing it.

If your Note8 is running on the network it’s build to work with, then you can either wait for the latest update or you can contact your carrier to get information relating to your question.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note8 non-working sensors: screen rotation, heartbeat, other sensors not working after an update

Hello and welcome! Today’s troubleshooting article is our response to issues reported by three #GalaxyNote8 users. If you have your own issues after you upgraded Android, this post might help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Note8 non-working sensors: screen rotation, heartbeat, other sensors not working after an update

I buy a new note 8 recently i update this and the sensors is crazy, not working. heart good no capture image with heart sensor no screen rotation and more, basically i have a nokia with good system and camera this is very sad because now i thinking maybe i lose 1k of my money for trust on samsung. i use the code *#0*# all values on sensor test is on 0 no work nothing. i don’t know what i can do for solve this. i don’t know if is the phone is damaged or if is tje system update i hope no have the first problem and can solve this in possible update.

Solution: There’s been sporadic reports from some users for months now about the same exact issue you’re experiencing so this must be a hardware issue. A quick Google search and you’ll notice that other users also report their Note8 sensors stopping. Unfortunately, there’s no official word from Samsung whether this problem only affects a certain batch of Note8s, or if a widespread breakdown.

We don’t think there’s anything that a user can do to fix the issue but we’ll continue to suggest that you do the usual stuff. To troubleshoot the problem on your end, follow our suggestions below.

Check for bad third party app

We’re not aware of any particular third party app that stops sensors in a Galaxy Note8 but checking for one is worth it. To see if one of your apps is preventing the sensors from doing their job, we suggest that you restart the phone to safe mode. In this mode, all of your apps will be suspended and only preinstalled ones will be allowed. If one of your added apps is to blame, safe mode should help in this situation. What you want to do is to restart your Note8 to safe mode then check for the problem.

Here are the steps to restart your device to Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check for the problem.

Once the phone has been set to safe mode, run the phone and see if sensors are working. If everything looks good, you have an app issue. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Reset all settings

Should nothing change even when device is booted to safe mode, the next step is to restart the phone and try to reset all its settings. This will return all user customizations back to stock. If a bug developed and affects phone settings, doing this troubleshooting step may help.

Below are the steps to reset all settings.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

An important troubleshooting step. By wiping the phone and returning its software to defaults, we’ll know if the issue is due to an operating system bug or not. If you have important data that you can’t afford to lose, be sure that they’re copied somewhere.

Once ready, do the steps below to master reset your phone:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Flash stock firmware

If you attempted to root the device or install an unofficial firmware to it, there may be a firmware coding issue that bricked the device. Make sure to reverse whatever you did and return Android to its previous, known working version.

Warranty option

If all the steps above fail to resolve the problem, you should contact your local Samsung dealer so they can check the hardware and advise you whether they can fix it, or if they need to send a replacement. Avoid tampering with the software and hardware at this point so as not to cancel the device’s warranty.

Problem #2: Galaxy Note8 not getting notifications after an update

Samsung Note8. An update occurred a few weeks ago and since then I do not receive notifications of text messages. I do not hear the sound or get the little blurb icon at the top of my phone. Also, beginning after this same update, I hear my text notification sound but it’s not for a text. It’s telling me an app is overpowering my system so I close whatever app it says. I also get notifications using this sound such as from a retailer who has an app on my phone such as Joann Fabrics to tell me about a sale. Slowly but surely I started turning off notifications. Yet some still happen so I’m uninstalling the apps. Until this update, none of these things have been an issue.

Solution: If you are positive that the problem started after a software update, there may be a problem with the system cache. As your first troubleshooting step, you want to clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Once you’ve cleared the system cache, you then want to make sure that you set all notifications for whatever app properly. To do that, go under Settings > Notifications and ensure that you enable notifications for a selected app.

If you are using a personalization app like Zedge, try erasing from the system and see if that will change anything. Some personalization apps can override default notification settings or interfere with Android so this is worth checking. If you are not sure whether or not you have such app, or if you want to check if a third party app is responsible, try restarting the device to safe mode. Check out our suggestions in Problem #1 on how to use safe mode to identify a bad app.

You can also try to delete the data of BadgeProvider app and see what happens. BadgeProvider app is a core Android app that manages incoming notifications of apps. Sometimes, if this app is glitchy, it can cause problems like the one you’re experiencing. To return it to its factory defaults, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note8 and check for the problem.

Problem #3: How to fix Galaxy Note8 not recognizing SD card issue: SD card not detected after an update

I have a 64GB San Disk micro SD card in my Samsung Note8. I have never had any issues with it until a few weeks ago when it suddenly stopped being recognized by the phone at all. I did not remove the card from the phone or even open the card slot for over a year before this issue started. So I really doubt that the slot is dirty. The memory card is recognized and contains all the files still when I insert it into a PC (I have backed it up) but the PC was “unable to complete” formatting of the card. Any thoughts as to what’s going on here? My phone did recently do a system update.

Solution: Firstly, you want to make sure that you back all contents or anything important up from the SD card to your computer to avoid losing them.

Secondly, we can’t really tell what caused your phone from failing to read the SD card following a software update. Android is a complicated software environment so anything can happen. There may had been some coding changes to how your Note8 reads SD cards. If you want to know whether the issue lies on the phone or on the SD card, you can do a process of elimination. To do that, you want to start with the card itself. Try to reformat it using your phone and see if it works. If you can’t do that, or if the device still won’t recognize it, then you should move to the phone option by returning it to its factory settings. Check out the steps above on how to master reset your phone.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.