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How to fix Galaxy Note5 texting issue

How to fix a water-damaged Galaxy Note5 that won’t boot up

For those wondering how to fix their Galaxy Note5 (#GalaxyNote5), welcome to another troubleshooting article for this device. This post covers four more Note5 issues reported to us for the past few days. Most of the issues here are common problems so we hope a lot of you will find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note5 keeps losing cellular signal

I have an att note 5. I am using it with a cricket sim. Everything works at it should except one big issue. It loses signal constantly. Repeatedly. It’s not losing sim contact. Just a big circle with the bar through it appears. And it almost always comes right back. It happens while at home. While driving. Everywhere. Location doesn’t seem to have an effect on it I have soft reset and factory data reset. Used my wife’s att sim card. Same thing. Any ideas? I checked the access point and every setting seems to be what it should. Also in the browser the words sometimes are a jumbled up.

Solution: There may be an issue with either (a) the phone’s modem firmware or (b) with its antenna (hardware). This type of issue can’t easily be diagnosed and in fact, there’s no direct way to check which of the two is happening. As far troubleshooting on your level is concerned, the only thing that might work is to install  a carrier update. This may help if the reason for the issue is firmware-related. A patch for a modem firmware may rectify any inefficient coding bug.

If there’s no available carrier or system update, or if the phone is running the latest Android version already, then you can assume that the problem must lie on the hardware. If still under Samsung warranty, try to let them know about the problem so they can advise you on what to do. The least that can happen may be repair.

If your Note5 is part of your carrier contract, talk to your network operator so they can check on the issue as well.

Problem #2:  How to fix a water-damaged Galaxy Note5 that won’t boot up

Hi. I hope you can help. I have bought on contract a Samsung Note5 for my granddaughter. it is under contract until April next year. She is careful and keeps the phone clean and looks after it. About 3 weeks ago it just stopped charging. I sent it off to Tesco mobile whom the contract is with Today. I received a call saying the warranty is invalid as it is water damaged. I don’t really understand how this can be as my granddaughter is careful and could not think of how this may have happened.

Also if the phone is badly corroded or water damaged how come it works fine once the battery is charged. Tesco’s tell me that They will replace it for a charge and as it is still under contract. I don’t feel I have an option. They say that the replacement warranty will only last as long as the contract April 2019. Is this right as it is a new phone. Can you advise me if what they are saying is possible even though it has not been in water. Thank you.

Solution: If you are positive that the phone has never seen water before, you can check the Liquid Damage Indicator or LDI. You can do that by removing the SIM card tray on top of the device. In its default state (not exposed to water or liquid), the LDI will show a white field with pink or red X marks.  If this indicator comes in contact with water or liquid, the entire white field will be entirely covered with red or pink smudge. If your Note5’s LDI has been activated, then the phone must had been exposed to water and your granddaughter did not tell you about it.

Liquid or water damage is considered customer misuse, hence voiding the warranty. So, if your carrier or Samsung declares that your Note5 has been wet, you’re out of luck. If you want to continue using the same Note5, you can go ahead and pay for repair.

Problem #3: What to do if your Note5 won’t boot up after an accidental drop

Hey there. Before I address my problem, I should let you know that I have dropped my phone in the toilet and picked it up 1/2 seconds after and dried it with a blow dryer around a month ago.

My problem started when my phone was plugged in while I dropped it roughly two feet sliding against my table straight down on the top side of my phone. When I picked it up and tried turning it on, the screen did not turn on, so I naturally thought that it shut down. After holding the power button a few times to start my phone up, nothing happened. All that was shown was the cell battery charging image of lightning in it. Eventually, it showed the %3 of battery while the phone was plugged in after about 15 minutes of charging, so I tried holding down the volume down and power button again. It booted up and worked. I let it charge until around 80% power. I then unplug it and do what I do on my phone. After hopping on my bed and plugging it back in, I decided to unplug the phone, but then it shut off again. I then proceeded to do what I did to fix it, but nothing worked.If I unplug the power from the phone, it’s unresponsive no matter what I do, showing a black screen. After doing more research and trying to hold down the volume up, home, and power button to clear the “something” cache, it just endlessly reboots, showing “SAMSUNG GALAXY NOTE5 POWERED BY ANDROID” for 1 second between 3 second intervals. If I unplug it though, nothing shows. Before the endless reboot occurred, I had charged it overnight, so it should have full power when I started trying to fix it the next day (date this message was written). As of now, the endless reboot is still continuing. I really don’t want to go to a phone repair store, as the price around my area is very high. Thanks in advance for your efforts.

Solution: Hardware damage can manifest in all sorts of ways. In most cases, dropping a Galaxy device will not always result to problems at all. Yours may be different though. It’s possible that the accidental drop must have damaged the circuit board or disconnected the battery. This kind of issue can not be fixed by tweaking the software or doing some software troubleshooting. A technician needs to check the hardware physically in order to know if there obvious signs of damage. If the board appears intact, a more thorough check may be done. For this one, the least that should be done is a physical check. Unless you are a trained technician, this is not something that an average Android user can do. Whether you like it or not, you need help from a professional to know whether or not the device can still be saved.

Problem #4: Galaxy Note5 text emojis are converted to question marks, texts are duplicated

Within the last month it is sending or receiving duplicate texts randomly. Also if I restart the phone I will get a text notification from a text I had already received weeks ago. Also when I recently used emoji’s in text, when I sent the text the emoji’s turned into to “question marks” and then a second message sent on it’s own with the emjoi’s in tact??? Very odd behavior. I am using the message app that came with the phone but yet I read about people saying they use a third party app and not the default one? I always thought I was using the default app? Confused on that? Any ideas???

Solution: Default app or stock app refers to the app that comes with the Operating System when you first unboxed your device. For some carrier-branded devices, default text messaging apps can vary. Some carriers may remove the Samsung Messages app altogether and replace it with their own text messaging app. Their messaging app then becomes your stock or default text messaging app. For devices designed for users that don’t want to tie them up with the carrier contract (global or international models), the stock text messaging app should be the Samsung Messages app. So, stock or default apps in devices, even if they’re of the same model, may vary a lot.

If you have a text messaging issue, it’s always a wise idea to start troubleshooting the app first. To do that in your case, we suggest that you try to reset the text messaging app to its defaults first. This is done by deleting the app’s data.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Deleting the data of your text messaging app will erase your conversations. If you don’t want to lose some of them, we suggest that you back them up ahead of time.

Another way to troubleshoot your problem is to try using a different app. If you are currently having an issue with Samsung Messages app, you can install another messaging app from the Play Store. We suggest that you try Google’s own Android Messages app and see how your messages work.

If the problem remains after trying the two suggestions, you can also try to clear your device’s network settings. This can sometimes help in fixing network-related problems. Here’s how to do it:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your Note5 and check for the problem.

Should the same problem return, contact your network operator and report the trouble.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note5 texting issue: Note5 sends MMS on its own

Welcome to our latest #GalaxyNote5 troubleshooting article. Today’s post will answer some common questions sent to us by some members of our community. The central issue we address today is concerning a weird texting problem about a Note5 sending MMS on its own. We also cover three other issues so feel free to browse through all of them.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note5 screen issue: showing vertical lines on the side

Hello. i have a Galaxy Note 5. it started when the screen started to show some scrambling and lines from one side. this effect was reduced when i disabled the auto light dimming option. but yet still when i hit the home button the display used to delay or i had to hit the power button again to light up the display which took a second to show gradually from down upwards.

i also noticed a green line at the left side of the screen all the way from top to bottom. then suddenly the phone would not power on and a fainting or flashing slowly blue led all the time. i tried resetting the phone by using the vol down and power buttons but failed. i took it to samsung repair shop and they said it is the LCD screen and replacing it would cost more than the phone is worth. please help if there is a solution.

Solution: The most likely reason for the problem is hardware degradation so doing any software tweak will be useless. Still, we recommend that you try a factory reset and see what happens. We’re not expecting it to fix whatever physical issue there is but it should, in the least, help you confirm if the problem is fixable on your end or not. For a situation like this, we would like to agree with Samsung — that it’s an LCD issue. Like any other hardware component, the screen assembly, which LCD is a core part, can degrade overtime. This degradation can hasten up if the phone is regularly exposed to hazards like accidental drops, extreme temperature, or water/liquid exposure.

If a factory reset won’t change anything at all, you can opt to replace the screen assembly yourself. While not as expensive as Samsung repair, do-it-yourself (DIY) repairs are often unguaranteed and can lead to more problems. It’s also not free obviously since you still have to invest in the needed components and tools but the total price can be less. There are many good videos in YouTube that can walk you through the steps in replacing the screen assembly.

Problem #2: How to fix Galaxy Note5 texting issue: Note5 sends MMS on its own

The issues are numerous, but the most pertinent problem right now is that the phone continues to send random picture texts at weird hours. I seriously look like a stalker! When it first happened it was suggested that I did this in my sleep, but even in my waking hours I couldn’t send that many pics to 2 people within seconds. Then it was thought that it was just re-sending pics that previously had issues sending. Again this was not the case. Now it will do it even when I am in the midst of a conversation with someone. Can you please help me to stop looking like a crazy person! I got the phone 2 months ago from Walmart.

Solution: There may be a bug in your messaging app that causes this. To fix the problem, follow our suggestions below:

Check text messaging settings for scheduled messages

Depending on your messaging app, you may have set a certain schedule to allow it to send messages. This is not available in Samsung Messages app but other apps may enable it. Try playing around with the settings of your messaging app to see if this is true.

Clear messaging app data

This solution will delete all your text messages. If you don’t want to lose them, be sure to back them up ahead of time. You can use Smart Switch or your Samsung account to store them. Once you’ve backed your messages app, do the steps below to clear the text messaging app data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap the text messaging app in question.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note5 and check for the problem.

Use another app

If your phone continues to send messages on its own and without your knowledge, a good workaround would be to try to use another app. Hardly ideal but this can be the only effective option for you. We still have to figure out what messaging app you’re using so we can’t tell for sure whether or not it’s a known issue. There are many free text messaging apps in Google Play Store. Try using some of them to see if there’s a difference. We suggest that you stick with official text messaging apps like Google’s Android Messages.

Check for third party app

Some apps can take over text messaging functions and set up scheduled text messages as well. To see if that’s the case, restart your Note5 to safe mode and observe. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Let your device run in safe mode for at least 48 hours uninterrupted (do not restart it).

If the problem won’t happen in safe mode, that means a third party app must be messing around with the system, or is the reason for the trouble. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Restore to factory settings

If the problem remains, even when your phone has been set to safe mode, that means there’s something deeper that causes the issue. It can be an operating system bug, or even malware. Wipe the phone with factory reset to fix it.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Problem #3: Galaxy Note5 apps in SD card are missing; SD card not readable

I have a Samsung Galaxy Note5. I have recently purchased an SD card and had been using it in my phone successfully for 10 days. A couple of days ago I was using the phone as usual, and I noticed that some of my apps had gone. The phone still had the title of the apps (and still does) but claims it is not there now. I then check in my files and scroll to sd card where it now claims “not inserted”. I have taken the sd card out and put it back to no joy. I do not wish to format it as it may lose all of my apps I had previously. Please can you help with this.

Solution: The SD card may have become corrupted or unreadable. This happens all the time without warning. SD cards can become bad for a variety of reasons. We are in no position to know where the fault lies. Since there’s no way to know what exactly happened to it, the only potential solution that you can do now is to reformat it.

Problem #4: How to recover data from corrupted SD card in Galaxy Note5

Hello. I have a Galaxy Note5 and have had a Samsung 32GB EVO MicroSD card in it since late 2015. I have had no issues with this card or reading it on my Note5 or PC. I recently realized that all of my photos were no longer appearing in Gallery. I have tried the suggestions from a few articles on your site to no avail. Is there ANY way to retrieve the data from this card at this point? the phone simply does not show anything to do with an SD card being inserted. And my PC will not access through the USB cord/phone or directly from a sd card reader. Thank you!

Solution: If you have another mobile device like another phone or tablet, try to see if it can read the SD card. If the card is still not detected, your files are good as gone.  

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.