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How to fix Galaxy J5 texting issue

How to fix Galaxy J5 texting issue: won’t send SMS

This troubleshooting article will answer four issues regarding the #GalaxyJ5. These issues are examples of common connectivity troubles experienced by a lot of people. If you have problems sending or receiving texts, or connecting to the internet with your J5, this article might help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy J5 texting issue: won’t send SMS

This is a new phone and I cannot send SMS messages to anyone with either the Messages app provided by Samsung or any other app downloaded from the Play store. I could do this when I first tried (I sent a couple of hello messages which were received) but now I get a “sending failed” message and a red exclamation in the Messages app. My sim can send texts in the same location when used in another device (an iPad). I went through the checks on your pages including clearing the data and the cache. and none of them sorted the problem. I have tried powering on and off the phone, trying flight mode on off and various other tips from the internet. I can receive SMS messages from some senders but not all.  I successfully transferred all my contacts to this new phone from iCloud (my last phone was an iphone). I can send and receive emails, make and receive calls, send and receive WhatsApp so I am a bit puzzled by this annoying fault.

Solution: There are a number of possible reasons for this issue. Let’s discuss each of them and the ways to address them individually.

Deactivate iMessage

If you are using the same SIM card from your old iPhone, it’s possible that some of your incoming messages are being sent as iMessage. Because iMessage is a proprietary messaging system for Apple devices only, your text messages may not be fully using your carrier’s texting service. Make sure that you deactivate iMessage by following the steps from official Apple page.

Incorrect Message Center Number

One of the common reasons why a device fails to send a text message is an incorrect Message Center Number. To check if you have the correct MCN in your device, follow these steps:

  1. Open Samsung Messages app.
  2. Tap More settings icon at the upper right.
  3. Select Settings.
  4. Tap More settings.
  5. Tap Text Message.
  6. Tap Message center.
  7. Enter the correct Message Center number. If you don’t know what your carrier’s MCN is, call your network operator and get it straight from them.

Reset Network Settings

In some cases, incorrect network configuration can cause texting issues. Be sure to clear your phone’s network settings if changing the MCN won’t make a difference.

To reset your Galaxy J5 network settings:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset Network Settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

If the issue is not yet resolved at this point, make sure that you wipe the phone with factory reset. Doing so will return all software settings to their defaults. If the reason for the problem is software in nature, factory reset will most likely help.

To factory reset your J5:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Get help from your network operator

Should the issue return after wiping the phone (factory reset), you should contact your carrier for help. At this point, there’s nothing more that you can do on your device that will help. It should your carrier’s responsibility to help you troubleshoot the issue. If there’s no fault on their system, they should still be able to tell you where the problem may lie.

Problem #2: How to fix Galaxy J5 that does not make a sound (audio not working)

I have Samsung Galaxy J5. 5 months back, suddenly all sounds including audio, video, incoming, outgoing calls, notifications, ringtone got muted on my mobile. The mobile never got any accidents or issues before that. I tried to restart mobile, and even set it to factory reset as well. But nothing worked. I left the mobile for a month and just turned it on. There was a software update which had come. i updated the software version and the mobile started working perfectly. Exactly the same issue has now happened again 3 days back. I have checked there is no software update available. i tried all troubleshooting like restarting phone, going into safe mode, clearing cache but nothing worked. Can you advise what can be the issue?

Solution: The issue comes and goes so the cause is most likely software-related. It can be an app preventing your phone’s audio from working properly, or an operating system bug. To double check that it’s not a hardware problem at all, you can try to load the device’s service menu and see if the speaker works with these steps:

  1. Open your dialer or Phone app.
  2. Dial “*#0*#” (without the quotes). If nothing happens, your carrier must have disabled access to service menu.
  3. Tap Receiver. If you hear a long beep, that’s good.
  4. Tap Speaker. If your phone makes a sound, then that also means the speaker is fine.

If both tests return positive result, that’s a confirmation that hardware is fine. The problem may be coming from one of your apps or an operating system bug. In this case,we would suggest that you do another round of factory reset and use process of elimination to identify which of your apps may be to blame. You can do that by installing apps individually after a factory reset and observing how sound works every time.

If your phone won’t make any sound at all, even in service menu, that’s an indication of a hardware issue. Contact Samsung for repair or replacement.

Problem #3: Unlocked Verizon Galaxy J5 keeps losing signal on Total Wireless network

I have a Samsung Galaxy J5 that I originally purchased through Verizon.  After paying off the device, I switched to Total Wireless and am having a problem receiving text, MMS, phone calls.  When I turn my phone on I can’t receive anything until I make a call out. That seems to make the phone ‘connect’ and its good for the rest of the day.  I’ve called Total Wireless several times and they can’t figure it out. When I go to the settings > Access Point Names it says Verizon Internet and TRACFONE.VZWENTP.  when I go into that, nothing is set. No Name, no Proxy, No Port, etc, etc. I suspect this may be at least part of the problem but when I try to Edit that or Add a new Access Point, I can’t do it.  Help!

Solution: Most Samsung Galaxy devices are carrier-branded. This means that not every model has the same firmware version; each carrier develops its own firmware for their own Samsung device. In your case, the phone is originally built for Verizon so its firmware is a Verizon version. Switching to Total Wireless does not change the firmware so a Verizon Android firmware still runs in the phone even though it’s now using Total Wireless network. This is where the problem can come in. Incompatibility issues may arise due to this fact. Unfortunately, there’s no easy way to determined whether or not the issue is fixable on your end or not. The most that you can do are the troubleshooting steps we provide above (for Problem #1). If nothing works and the problem remains even after a factory reset, you’re out of luck. There must be a coding issue that causes the phone to temporarily lose network connection.

Problem #4: How to fix Galaxy J5 wifi issue: won’t connect to public wifi networks

I have a Samsung Galaxy J5 which works fine, except very often having problem to connect to free Hotspots like McDonald, Loews, BestBuy etc. . It will show connected, but requires sign in. So I scroll down the top line and press the message for signing in. It will start the Internet Explorer, Chrome in my case, but will not giving the sign in page to accept the terms,  which leads relatively soon to losing the connection. Scan will find again the Hotspot, but the problem repeats with the same results. I often try to log on to i.e. www.McDonalds.com, hoping that the login page would pop up, but it does not help either. Also often when I just about to give up, the login page pups up and then it works. Could this to be a problem with the Hotspot’s server or is it my J5?

Solution: If this problem happens every time you log in to any public wifi network, then the cause is most probably just in your phone. We suggest that you try these troubleshooting step to try to fix it:

  • Clear Chrome data
  • Reset network settings
  • Factory reset

To clear Chrome app’s data, follow these steps:

 

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

For resetting network settings and factory reset, refer to the steps above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy J5 that won’t boot up or stuck in loading screen

We’ve been publishing troubleshooting articles for the Galaxy J5 (#GalaxyJ5) for the past several months but since there’s still a lot of users asking us for support, here’s another one. Be sure to check other J5 articles we posted should you not find any helpful advice in this one.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy J5 that won’t boot up or stuck in loading screen

Hi there. I have a problem with my Samsung Galaxy J5. Until recently, it worked almost fine, it just slowed down and some apps took a lot of time to open. But since yesterday where the battery was empty, it wouldn’t even start properly. It starts until the Samsung screen and then it keeps vibrating from time to time, but it wouldn’t finish starting. I have already tried the soft reset, but it didn’t help. And I’m not really sure about the Android version, it’s either Q or P. Thanks for yor help!

Solution: There’s many possible scenarios that can lead to the situation you’re in right now. The most common cause though is bad battery.  We think your J5’s battery may have lost significant capacity to hold power and may not be barely making enough power to turn the phone on or sustain it. The good thing is that the J5 has a removable battery pack. Should software solutions won’t help, you can easily replace the one you have with a new one.

Recalibrate battery and Android

The first troubleshooting step you need to take is to see to it that you help Android get correct battery readings. Sometimes, the Android OS may lose track of correct battery levels after continuous use. To ensure that your phone’s Android OS receives correct battery levels, you want to recalibrate the battery and OS. Here’s how:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Factory reset

Battery and Android calibration can only help if the issue is as minor as mere incorrect battery readings. If the software bug is more severe, you may need to wipe the phone and restore the phone’s software information back to their defaults. In this case, you want to do a factory reset. If you haven’t tried it before, here’s how it’s done:

  1. Create a backup of your personal data if still possible.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Battery replacement

Factory reset is only limited to fixing software bugs. If the problem remains after wiping the phone, then it’s time for you to replace the battery. Make sure to get an official Samsung battery for this phone model.

Problem #2: Galaxy J5 stuck in bootloop after failed flashing

Hi. I tried downloading a ROM for the Galaxy J5 but then it bootlooped. So I downloaded a firmware that was different from my variant, I have the ATT variant and I downloaded the T-Mobile variant. Did nothing. When I leave download mode, a flash of text appears and a blue image that looks like the downloading update mode and it keeps repeating. When I try to boot to download mode, it shows upload mode and that everything is fine and with big red text “USER PRESS POWER BUTTON & SECONDS” and I booted to Download mode. What to do? Any help please?

Solution: Flashing incorrect firmware to a device almost always results to problems, with severity depending on circumstances. As it stands, the only option to make your phone usable again is to reflash its stock (original) firmware. As long as the previous flashing procedures did not damage the storage device or partitions for good, then you should be fine. If you’ve already already tried flashing the stock official firmware before contacting us and that did not fix the issue, then we suggest that you seek Samsung’s help. If you’re lucky and they’ll not find out you tried to tamper with the software, they may be able to help you by replacing it. In most cases, phone replacement, even when in warranty, may not be entirely free.

Problem #3: How to fix Galaxy J5 texting issue: incoming text messages are blank white bubbles

I don’t text daily, so several days after an update for my Samsung Galaxy J5 all of my incoming text messages became blank, white bubbles. Noticed while texting (normal text with words only) with my wife, after enough wondering checked all other message threads to find the same blank white bubbles on every incoming text on my phone. System cache cleared, phone restarted numerous times, no new apps added recently. The color of my outgoing texts changed and the chatbots and GIFS options were added into my standard Samsung message/text app, which is the only “new” thing I noticed with the update.

Solution: The text messaging app you’re using may have developed a bug. Try wiping its data and see what happens. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your J5 and check for the problem.

Alternatively, you can try using another text messaging app. There are many free text messaging app in the Play Store but you can start with Google’s own Android Messages.

Problem #4: Galaxy J5 won’t turn on after repair

Hey there. There has been many MANY times that you guys have provided answers to issues that have arisen, especially on new devices. Now, for the first time, I get to be on the receiving end of this device (J5) malfunctioning.  I want it to be known that I have worked in the device repair industry for 3 years now. I’m adept in microsoldering and troubleshooting on a professional level. Now, let’s get to what’s going on with my phone but not my wife’s.  

We both have Galaxy J5 devices. My wife doesn’t let her phone die all the way, ever.  I, however, let my phone die 2 times a week or so, to the point the phone shuts itself off.  The first time this happened, a plug into an active wall outlet and a reset (power + volume down)fixed the issue.  The second time the soft reset fixed it as well, and mind you I’ve only had the device MAYBE 2 months. We are on the third time now and the soft reset is not solving the issue.  When attempting a DFU style of reset there is a blink on the screen that shows the download mode of the phone being active, then back to black. When plugged into a laptop with a HUGE fear that the LCD is cracked but not the digi or glass, the phone vibrates constantly until unplugged. I just wanted to make you aware of the troubleshooting steps I’ve taken with the device, and am looking at returning it to Samsung at this point.  As a reputable site I’m sure you’ve got a farther reach than I do.

Solution: Smartphone repair goes beyond soldering or replacing parts. We gather you’re not experienced enough diagnosing hardware issues. If you haven’t tried it though, we recommend that you check for a possible motherboard short. This is one of the common reasons why amateur repairs end up messing the system more. If motherboard shorting is not the cause, then you want to let a professional take a look at the device. Physical check if necessary to run hardware diagnostics. If you’re lucky and the problem is minor, you may get your phone back in normal working order.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.