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Galaxy Note 4 turns off by itself when battery is low, not reading SD card, other issues

Hello Note 4 users. We bring you another post that addresses some Note 4 issues we’ve received recently. If you already sent us your own inquiry but do not see it published here, please keep watching for more upcoming Note 4 articles in the coming days.

Below are the specific topics we are discussing for you today:

  1. Galaxy Note 4 unresponsive and won’t turn back on
  2. Galaxy Note 4 mmc_read_failed error, randomly rebooting
  3. Galaxy Note 4 turns on but screen remains black
  4. Galaxy Note 4 Bluetooth and Hotspot not working
  5. Galaxy Note 4 turns off by itself when battery is low
  6. Galaxy Note 4 shuts off when battery level reaches 30-15%
  7. Galaxy Note 4 not reading SD card
  8. Galaxy Note 4 won’t start in normal, recovery mode, only boots to download mode

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 unresponsive and won’t turn back on

Hello! My Note 4 kept restarting a couple of weeks ago, and eventually turned off and never cut back on. It will not charge or respond at all. I have recently purchased a new phone (S8+) and after activation I realized that I do not have all of my contacts. Apparently only a few contacts were backed up to Google. Is there any way I can retrieve my contacts from my Note 4? I have tried a new battery, which did not work. I also went to Geek Squad and they told me it sounded like a mainframe problem and nothing could be done. Hoping there is some resolution!        — Ebony

Solution: Hi Ebony. The only troubleshooting that you can try on your end for this type of issue is to see if you can restart your Note 4 to different boot modes. If the phone remains unresponsive after trying all the three boot modes, a thorough hardware diagnostics must be run to determine whether it’s a general hardware issue, or a component failure like a bad charging port, which can relatively be replaced easily. If the Geek squad’s assumption is correct, there’s virtually nothing that you can do about it. The Nand chip that keeps your data is integrated to the motherboard so if a bad motherboard itself is the cause of the problem, there’s no way you can recover anything. That means that your phone is as good as dead.

For reference, below are the steps on how to boot your Note 4 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy Note 4 mmc_read_failed error, randomly rebooting

Hi. My Note 4 had an error, mmc_read_failed, and i sent it to repair. They replaced a component, (think it was something like vga card, not sure thou) but the phone, despite not showing that error again, remains with problems. Unless i have it in the battery saving mode, it turns off and then keeps trying to reboot – it turns on, shows the first screen where it says “Samsung Galaxy Note 4” (even before the samsung logo, before asking for the pin) and then switches off again, and keeps this cycle, and only stops when i plug it to the charger. I don’t know what this problem is – maybe it is something battery related? Should i buy a new battery? Or is it something more severe? I got all the latest software updates, and did several factory resets, and soft reset fix and similar. Thank you for your attention. — Gonalo

Solution: Hi Gonalo. mmc_read_failed error is usually accompanied by other information about the phone but in general, it signifies an on-going component or motherboard failure. Since the phone has been repaired but still continues to act erratically, the only hope you have of fixing the problem is returning it back to the shop who did the repair, or by replacing it. At this point, the symptoms you’re reporting can be caused by different factors including a faulty battery so we can’t say for certain what they may be. In general, if you’ve already exhausted software troubleshooting for this issue including a factory reset, you should really start looking at hardware. We’re sorry but there’s nothing much that we can do to help in this one. Hardware troubleshooting requires that we check the device physically and we can’t obviously do that. If you think it’s worth another couple of hundred dollars to be repaired, we say you send it to another shop.

Problem #3: Galaxy Note 4 turns on but screen remains black

Good morning. I dropped my Galaxy Note 4 on the ground (I know, genius!), and while it shows signs of life–blue light, vibration when turned off and on–the screen is black. I have tried several methods for resetting it, including removing the battery and holding the power button for 1, 2, or 3 minutes; holding the power, volume, and/or home buttons in different combinations; and even gently smacking it. Still, nothing has changed. When I call this broken phone from another phone, it goes straight to voicemail. — Shane

Solution: Hi Shane. If your Note 4 was working normally before you dropped it accidentally, then you can assume that it may have a hardware malfunction at this time. Unnecessary shock from a drop can lead to all sorts of physical damage so it’s safe to say that bad hardware is to blame here. The screen assembly may be broken or came loose from the motherboard causing the black screen. Because you can’t obviously fix a hardware problem with software solutions, your only options right now are either to have it repaired or replaced.

Problem #4: Galaxy Note 4 Bluetooth and Hotspot not working

When I hit the button for Bluetooth it will not come on, it automatically shuts itself off. Same issues with my mobile hotspot. When I turn my hotspot on it doesn’t turn on it just shuts itself off. I have a Samsung Note 4 originally under T-Mobile but we now have Metro PCS. Both hotspot and Bluetooth worked fine under the new carrier. I have tried deleting any apps that I’ve downloaded, I’ve tried removing the battery and I’ve tried restarting the phone. I’m not even sure why it just stopped working as it was working fine the other day and then one day just stopped working any suggestions would be greatly appreciated. Thank you. — Andrea

Solution: Hi Andrea. There may be a software-related bug causing this problem so the first troubleshooting step that you want to perform is to wipe the cache partition. Here’s how it’s done:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Cache partition wipe addresses possible system cache issue but if nothing changes and both services (Hotspot and Bluetooth) remain as non-working, consider doing a factory reset to revert everything back to their defaults. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #5: Galaxy Note 4 turns off by itself when battery is low

I own a Note 4 N910G variant. The issue I have is that whenever my battery reaches about 40%, the phone simply shuts off and to turn it back on, I need to plug in my charger. My phone is rooted and I’m currently running a custom ROM. However, the issue with the battery was also occurring even when I had my stock ROM even with no root. I bought the phone back in 2014, so I would like to know what could be the issue. — Jerry

Solution: Hi Jerry. If the phone is now over 2 years old, it’s very likely that the battery has already lost significant capacity to hold a charge, causing the phone to shut down  randomly. It may also just be software failing to read the true levels of battery level so there are three things that you want to try:

  1. recalibrate the battery
  2. factory reset the phone
  3. replace the battery

To recalibrate the battery, follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the phone continues to behave erratically after battery recalibration, you should wipe it with factory reset (steps provided above). If that won’t fix the problem either, consider getting a new Note 4 battery.

Problem #6: Galaxy Note 4 shuts off when battery level reaches 30-15%

Hello. I have a problem with my Note 4. At first the phone dies at 30-15%. now the phone screen freezes and goes black. Only the small indicating light is blue sometimes on and off and I have to take out the battery and try to turn it on again. sometimes it does and sometimes it doesn’t so I backed up my data and tried to factory reset it but it still is the same problem sometimes. when i’m talking on the phone it just hangs up and the screen goes black. not sure if it turns off or freezes that time. Any help? thank you. — Moe

Solution: Hi Moe. Your issue may be similar to Jerry above. If you’ve already tried factory reset before contacting us, now is the time to get a new battery replacement. If the issue lies on the battery, this should fix the issue easily. However, if the problem is caused by something in the motherboard, a repair or phone replacement may be your only effective solution. There’s no direct test that you can do to identify which component may not be working correctly but if factory reset won’t change anything, you can assume that bad hardware is causing the trouble.

Problem #7: Galaxy Note 4 not reading SD card

Good morning. I saw your site while trying to trouble shoot my problem and figured I would give you guys a shot. I have had my Note 4 for almost 2 years now and the first day I had got the phone, I had inserted a fresh SD card, brand new. One morning I awoke to find that my phone all of a sudden wasn’t reading the SD card. Is there anyway to fix the problem without a computer? And if I need a new SD card, is there anyway to salvage what’s on the old one without corrupting the new one? I hope you guys can help, thank you so much. —  Rich

Solution: Hi Rich. SD card troubleshooting is common sense troubleshooting only. It doesn’t need advanced software tricks to know if a problem lies on the card itself or on the phone.

The first thing that you want to do here is to insert your SD card to another phone. Make sure that you turn the phone completely off before removing the card. This is one of the most common reasons for SD card corruption (another is interrupting the device while it’s trying to read from or save something to the card). If a second device also fails to read the SD card, that’s a clear indication that the SD card has been corrupted. To use the SD card again, you should reformat it using the device you will be using it with.

It’s very rare to encounter a bug that causes a phone to not read an SD card but if the  second phone will read your SD card fine, that means that the problem must be on your Note 4. You should do device troubleshooting like the cache partition and factory reset to fix it.

A corrupted SD card means a portion or the entire memory module is damaged or became unreadable. In either case, there’s often no way an average user can check which of the two is true. If you think recovering the files from that SD card is worth hundreds of dollars, you can try to use the services of some companies that offer advanced file recovery techniques. Keep in mind though that file recovery is a tricky business and does not guarantee a positive result. If you want to risks a lot of money to recover your files, search for a reputable file recovery company in your area via Google.

Problem #8: Galaxy Note 4 won’t start in normal, recovery mode, only boots to download mode

A few weeks ago my phone started slowing down. It takes a while for the lockscreen to show when you wake it up from standby. Interface seems very unresponsive sometimes. I’ve rebooted several times but this didn’t seem to help. Before this I’ve never had any problems, other than just before this the phone started giving error reports. At the start of this week my phone started rebooting periodically. It happens even when I put it on my desk without touching it. With or without charger connected. Battery time has always been great. A few days later it doesn’t turn on anymore. Removing the battery and holding the power button for one minute seems to work sometimes, but often it doesn’t turn on. I’ve tried restoring to factory settings using the settings menu. But every time I click it it just shuts down without restoring. Pressing volume up, home and power doesn’t get me into recovery booting. It goes to a screen with DOWNLOADING-DO-NOT-TURN-OFF-TARGET. I’ve taken out the SIM and the SD card and uninstalled Whatsapp. But this didn’t help. I don’t know my android version.         — Chris

Solution: Hi Chris. If your Note 4 no longer boots to normal or recovery mode, the only available troubleshooting step for you may be to reflash a stock firmware to it.

Flashing requires a computer to do so make sure you have one. We don’t provide a guide on how to flash a device in our blog but you can find one online by searching for it. Flashing is basically modifying core system files so you should be careful when doing it. Be sure to use the right firmware for your phone model. If you aren’t confident in doing it, let someone who has done it before do it for you. We also recommend that you do some research to familiarize yourself with the steps ahead of time so you have an idea how to do the actual process.

Flashing is a risky step that’s why it’s not recommended by Samsung for its end users. Do it at your own risk.

 


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Galaxy Note 4 does not get OTA update notifications, hotspot feature not working, other issues

As promised, we’re bringing you another article that answers some #GalaxyNote4 issues submitted to us by some members of our community. If you sent us a question but are yet to receive an answer, make sure to continue watching for more Note 4-related posts in the coming days.

For now, here are the specific topics we’re discussing for you:

  1. Galaxy Note 4 bought from eBay has boot loop issue
  2. Galaxy Note 4 only works properly when connected to charger | Galaxy Note 4 shuts down on its own when battery level is low
  3. Galaxy Note 4 hotspot feature not working
  4. Galaxy Note 4 keeps sending SMS on its own
  5. Galaxy Note 4 saving downloaded photos to Download folder, not to the SD card
  6. Galaxy Note 4 microphone icon disappears from keyboard
  7. Galaxy Note 4 does not get OTA update notifications

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 bought from eBay has boot loop issue

Hi. I just bought an unlocked AT&T Note 4 on eBay and started using it last Tuesday. And I’ve having a major problem. The phone has restarted itself and gone into a bootloop 3 times already. Each time it seems to be worsening. The 2nd time it got into a bootloop in which it restarted like 3 times and then finally managed to finish booting. That was bad already. But today it got very bad. It shut down, restarted and got stuck in a never ending bootloop. I took the battery out to stop it. I turned it back on and it got into a nonstopping bootloop again. I repeated this process again with the same result. Until I took the battery out again and didn’t turn it on immediately but decided to charge it, since the battery was at about 25% when it all started. I let it charge for a while and then turned it on while charging and it finally booted. This is a serious issue, I was left without a phone for a considerable time :(.

I bought this phone and had it sent to my country through another person, so an exchange would cost me $42 extra. I already did the math with the forwarder. So I am thinking of ways this could be solved before going for the exchange. I am still on Lollipop. I can’t get OTA updates because I’m not on AT&T, but I could update via an SD Card. I just found a decently detailed post on XDA about this. Do you think this could help? Or do you suspect it’s more related to the battery? Or some other hardware problem? Thanks :(.

I just changed my old LG V10 because of some terrible bootloops. it sucks that this is happening again :(. — Stephanie

Solution: Hi Stephanie. Boot loop issue usually occurs after modifying the software in the form of rooting or flashing. If the firmware of this phone remains official and it not rooted, then another cause, most likely a hardware problem, must be to blame.

If the phone is rooted and running a custom firmware, consider flashing a stock firmware. Use Google to look for a guide on how to flash the firmware of this model.

If the phone’s software is still the official one from Samsung, try wiping the phone’s cache and do a factory reset to see if that will make any difference. Factory reset should return the phone’s software environment to that of the original AT&T version so any modifications done to it when it was unlocked will be eliminated. After doing a factory reset, make sure to observe the phone for at least 24 hours without installing any app. If the same problem occurs, consider using a new battery, or simply have the phone replaced as that means there’s a deeper unknown hardware issue.

Problem #2: Galaxy Note 4 only works properly when connected to charger | Galaxy Note 4 shuts down on its own when battery level is low

I updated my Note 4 this morning. No apparent issues updating and it was working as normal until about 2pm (central). It kept freezing when trying to click on apps or when typing a message. it would freeze on the keyboard but wouldn’t allow to type. I powered it down and turned back on. The problem persisted when trying to send a text so I go to power it off and it did not power down like normal. When trying to turn back on, it wouldn’t even act like it was trying to turn on. I had 78% battery before this happened. When I plugged it in the charger it booted up like nothing was wrong, but when it reached 78% it turned off again and wouldn’t turn back on. I did a soft reset by removing the battery for 10 seconds, still is having the issue. I removed the SD card, still having the same issue. I have cleared cache and uninstalled apps no longer used. At this point, I am thinking it is a battery issue. But for peace of mind, I want to get a second opinion before I go buy a new battery. — Brandi

Solution: Hi Brandi. There’s a possibility that there may be an issue with the battery so we recommend that you recalibrate if first. Battery calibration will help train the operating system read the actual battery levels. Sometimes, stability problems can result from a bug that prevents the operating system from detecting the true battery level. If the OS thinks that the remaining battery power is almost up when the actual level is far from it, the phone may shut down on its own. To fix this issue, you should recalibrate the battery by doing the following steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

After recalibrating the battery, observe the phone for 24 hours. If nothing changes, proceed to the next step — clearing of the cache partition.

Wiping or deleting the cache partition is a must-do step in this case, especially since the problem occurred after installing a major update. This will help the phone by deleting the old system cache and replacing it with a new one. Here’s how it’s done:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Finally, if the two steps above won’t help at all, don’t hesitate to do a factory reset. Here’s how it’s done:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Galaxy Note 4 hotspot feature not working

Dear Android guy.  I have a Samsung Note 4 and I cannot make it function as a Hotspot. I thought it was the SIM but have just gone to Vodafone and they confirmed that it is the phone (they connected using their SIM in another phone and put that SIM in my phone and could not make it act as a hotspot!)

When I go to “tethering and mobile hotspot” under Settings, I turn on the hotspot which is fine. I then select Android AP from the laptop and type in the password and press “next.” It then states “unable to connect to this network.” It is definitely the phone but I don’t know what to do. Please help. — Faisalsattar

Solution: Hi Faisalsattar. We don’t know much about your phone and its history so we can’t know where the problem lies. If this phone is rooted and running a custom firmware, consider flashing a stock ROM to it. The details on how to do this procedure is beyond the scope of this post so try to use Google to look for a good guide.

However, if the phone is running an official Samsung or carrier-provided software at this time, the only thing that we can suggest is factory reset.

Keep in mind that some carriers may disable Hotspot feature so you must ensure that  you call your carrier first before attempting a factory reset.

Also, make sure that you create a back up of your important files before proceeding.

Here’s how to factory reset your Note 4:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Problem #4: Galaxy Note 4 keeps sending SMS on its own

I am having issues with SMS being delivered to my phone from numbers in my contacts list and some foreign numbers. There was no restriction or blocked numbers on the device when checked. The report was submitted to the operator. The technical team called and said that the phone gives out false positives of SMS text being delivered on the device. The operator said to reset the phone on original settings, so i did. The problems persisted. At first it was working fine, but yesterday a hold was on and the SMS text was delivered later in the evening with hours of delay. I will take my phone to do the diagnostics for SMS delivery. But I have a suspicion it is the operator’s fault that I am having issues with communication and cannot rely on my phone for text delivery. — Tina

Solution: Hi Tina. An issue like this is best handled by your wireless carrier than by third party help groups like us. There are a number of thing that your carrier needs to check and these information are only found in their system. If a factory reset did not fix the issue, that means that the problem is not phone related at all, which also means that the problem is beyond your ability to fix.

If you want to get to the bottom of the problem, you must talk to your carrier.

Problem #5: Galaxy Note 4 saving downloaded photos to Download folder, not to the SD card

Just got this phone about 4 days ago. I have it set up to where my photos that are taken on my camera goes to my SD card. And of course they show up in Gallery also. When setting up my Google account, i also downloaded all my pictures and videos that are in PHOTOS to my SD card as well as all my music had on Amazon music.

Well today I noticed all my pics were no longer on my SD card but are still showing up in Gallery. I also noticed that all the pics in Gallery has this tiny icon on the left hand corner that looks like maybe the Google icon or the Picasa icon. The three pics i took today to test it are showing the SD icon. I tried going into Photos to re download then but they go into Downloads on the device and not the SD card. HELP!!! I need to get these all back on my SD card so I can have then backed on an outside source other than online. Thanks!! — Brian

Solution: Hi Brian. Files don’t move by themselves so something must have transferred them from the SD card to the Download folder. It’s also possible that Photos app may be set to download your files to Download folder instead of to the SD card. If you want to know the true cause, you should check the settings of the apps involved.

Problem #6: Galaxy Note 4 microphone icon disappears from keyboard

I have a Samsung Galaxy Note 4 with AT&T. It has been a very dependable phone for several years. Suddenly, the default keyboard has lost the microphone input option and icon to the left of the space bar. I can no longer input text messages from voice, nor can I do so with an app for storing grocery lists. The only input is typing. The local AT&T store manager could not fix it. He and I have tried all kinds of things in the system menus to no avail. Nothing I’ve read online addresses this issue. I took your suggestion and did a soft reset, but the problem persists.

BTW, the icon to the left of the space bar, where the microphone used to be now offers a few options: emoticons, small keyboard, system, and clipboard, but no mic. Any ideas? Thanks. — Richard

Solution: Hi Richard. There are only two things that you can try in this case:

  1. wipe the keyboard app’s cache and data
  2. factory reset.

For reference, below are the exact steps on how to do each possible solution.

Wipe the keyboard app’s cache and data

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap the desired app.
  6. Tap the Clear cache/data button.
  7. Tap OK.

Factory reset your Note 4

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Problem #7: Galaxy Note 4 does not get OTA update notifications

Good morning. I have a Samsung Note 4 phone which was O2 unlocked and I now use a different provider (Three mobile). I have not been able to update my OS from the original Android version of 4.4.2 since purchasing the phone.. On the Settings / About Device / Software Update the ‘Update now’ option appears to be disabled (nothing happens when I select/click on it). My software update settings are set to update automatically and to download only when connected to Wifi which is fine as I have WIfi available during work hours and am auto connected to their Wifi network. My question is why would the option to update be disabled? Thanks. — Steve

Solution: Hi Steve. Manufacturers like Samsung usually build phones according to the specifications set by carriers. Such devices run a carrier-modified version of Android so they can add their own services and apps. So, for example, your Note 4 right now is still running the O2 Android version although it’s been network unlocked and now works with Three Mobile network. This means that the core operating system of the device is still the O2 software and not that of Three Mobile. And that’s the main reason why you can no longer receive a notification about an OTA update. Basically, Three Mobile software cannot be installed on top of O2’s software running in the phone.

If you want to update the software, you can do so by doing it manually, as long as you can find a compatible firmware somewhere. The process of manually installing a software update on an Android device is called flashing. This process is relatively easy but also risky if not done properly. The exact steps on how to flash a software on a device is beyond the scope of this article so we recommend that you use Google for a good guide. You also have to make sure that you use the correct firmware for the specific phone model that you have. Again, we want to emphasize that flashing can brick your phone so make sure that you know what you’re doing. Before you proceed with flashing, we suggest that you find some good literature about the topic so you familiarize yourself regarding the steps.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note 5..my phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.

 

  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie

 

Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Straight Talk Galaxy Note 5 won’t recognize any SIM card, plus other problems

Note 5 Straight Talk

Looking for solutions about your #GalaxyNote5 issue? Our post today may give you an idea on what to do. We’ve published many other Note 5 posts before so don’t forget to check them too here.

Here are the specific issues addressed on this post today:

  1. Straight Talk Galaxy Note 5 won’t recognize any SIM card
  2. How to check if Galaxy Note 5 is original
  3. Galaxy Note 5 not reading a working SD card
  4. Galaxy Note 5 hotspot not working
  5. Galaxy Note 5 freezing, not updating, and showing intermittent errors

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Straight Talk Galaxy Note 5 won’t recognize any SIM card

I’m having an issue that I believe it may be SIM related. Ok so I currently have a Galaxy Note 5 & my boyfriend has the same phone. We both got them at the same time. We originally were with T-Mobile but 3 months ago switched over to Straight Talk. We never have had any problems with the phones whatsoever until this morning when my boyfriend’s phone wouldn’t connect to a network. It just said searching where it would normally say Home, which is the name of the network.

So we’ve tried everything — restarting power off, wait, power back on, take SIM card out, put it back in, as well as turning mobile data off and on. Nothing has worked.

A few times after restarting phone it would say “Home” as if it were connected then, after maybe 1 second searching, sometimes the little triangle thing where it displays network bars would have no bars, just a little “x” in the bottom right corner. Occasionally it will say (no service) but most of the time say “searching”.

So I called Straight Talk but I don’t know if you are familiar with the service or not but they are so not helpful. There’s not even an actual store that you can go into so basically the guy had me on the phone and had me turn the off and on and restart it a bunch of times. He was completely silent the rest of the time. He pretty much said after about 20 min “well ma’am, the only solution I see is to send your SIM card in because it seems to me it’s an error with the SIM.” Well that would take 4 to 5 days and my boyfriend is a mobile mechanic so his phone being out of service for any amount of time is like out of question.

So after that, I had an idea. Seeing how we both have the same phone same service, same type of SIM, etc., I figured “Ok, let’s swap SIM cards and see if his reads on mine & mine reads on his because if so then we know it’s definitely not the SIM and the problem is something to do with the phone. So we did that & mine would not read on his phone. It did the same exact thing as it has been doing since this morning and his worked. He started getting notifications almost instantly. He made calls received calls, etc.

So, now my question is what the heck do you think could be going on? To me it’s an even bigger issue now because it would have been a simple inexpensive fix to just buy a new SIM card if that were the problem. However I now am searching around the Internet trying to find anything and everything I can about this type of issue and I came across this and I’m really hoping you are able to help me out. I greatly appreciate it. — Nina

Solution: Hi Nina. The way we understand the situation is this: Your SIM card works fine on your phone while your boyfriend’s SIM card appears to be not working on his phone. So you swapped SIM cards and now your boyfriend’s SIM card works okay on your phone while your SIM card no longer works on his phone. That means that your boyfriend’s phone either has a hardware problem (probably a bad SIM card slot), or there’s a software glitch preventing it from reading the SIM card properly to be of use. What you want to do is perform a factory reset on your boyfriend’s phone to see if that will clear any software issue causing this trouble. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If factory reset won’t change anything, make sure to contact your wireless carrier to request for a phone replacement. Never attempt to replace the SIM card yourself, especially if the phone is still under warranty, to avoid voiding the warranty.

Problem #2: How to check if Galaxy Note 5 is original

I bought it from eBay, it got delivered from Taiwan and it has dual SIM. The problem is that the front camera isn’t the same as i compared here in stores. My phone has much more of a grey color. What can i do?? The submodel is SM-N9208

Is it possible that they build another camera in the Note from Taiwan? Or is Taiwan a trustfully place to buy a Note 5?

Should i go to a Samsung store and ask for help? i don’t know what to do or thing. Please help me the camera is very important for me. — Kristina

Solution: Hi Kristina. The SM-N9208, also known as Samsung Galaxy Note 5 Duos, is basically a Note 5 with additional SIM card slot. Everything should feel and look the similar if the two models will be placed side by side. If you notice any dissimilarities like the size and shape of the camera, that may suggest that you have yourself a good knock off. This is not the sole indicator in spotting an imitation though. Try comparing the photos taken from both devices to see any difference. Cheaply manufactured phones tend to use low quality camera and screen photo quality and appearance should be apparent.

You can also check the phone’s IMEI number via the hidden service code. Simply dial *#06# and check the IMEI number against know IMEI databases like this site.

If the website shows your phone information, it means that your phone is original. Otherwise, your phone is probably a fake.

Problem #3: Galaxy Note 5 not reading a working SD card

Hello, I’m having a puzzling issue and was hoping you could help!

About a week ago my SD card in my Samsung Galaxy Note 5 stopped working. Initially an error came up saying it unexpectedly was removed then it just disappeared all together. When I go to storage in my settings it doesn’t even say there’s a card there. Now, I also have a Blackberry and decided to throw the Lexar class 10 32GB card in there and it worked just fine. I’ve had this phone for months and the card has never given me problems – until now.

The card isn’t damaged, dirty or broken. The SD card slot in my phone isn’t damaged, broken or dirty, either. I’m totally puzzled why it would just stop working out of the blue.

I wiped my system cache and restarted the phone. Nothing works. My last ditch effort will be to reset the phone to factory – but I really do not want to have to do that.

Have you ran into this problem before? Any idea what I could possibly do to solve this incredibly annoying issue?

Thanks – much appreciated. — Brenden

Solution: Hi Brenden. We hear of this issue happening on all sorts of smartphones (both Android and non-Android) so if you don’t want to proceed to doing a factory reset straight away, you can do two things first — reformat the SD card and boot the phone in safe mode.

The first one is to ensure that the SD card is fresh when inserted into your Note 5. The second on the other hand is to help you narrow down the possible causes. There’s a chance that a third party application may have created a conflict with the OS resulting to this problem. Restarting your Note 5 in safe mode is a good way to verify that. For reference, these are the steps how to do it:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

If the issue remains after doing the two procedures above, make sure that you do a factory reset.

Problem #4: Galaxy Note 5 hotspot not working

Greetings. I have been normally using hotspot until recently when I was using Samsung S5. However now, I’m unable to use hotspot on my Samsung Note 5 phone even though my data plan includes up to 8GB hotspot service. Every time I tap the tethering and hotspot , a message pops up saying , ‘Mobile data not available or invalid SIM’. I contacted my service provider  if there is a problem with the data plan and the answer I was given was my plan includes hotspot. I also navigate with customer service care to troubleshoot the problem but it was to no avail. I personally browsed Internet to look into techniques to fix this problem, but my effort bred nothing either. Can you help me how to fix this issue?

Thanks. — Gegzi

Solution: Hi Gegzi. Was your phone provided by your current service provider or did you buy it separately and inserted your old SIM card to it? If it’s the former, try the basic software troubleshooting and solutions like booting in safe mode, wiping the cache partition, or factory reset.

If the phone was purchased separately though, the answer may lie on the firmware restriction. Unless the Note 5 is an international version, this phone may be running a firmware that prevents hotspot service. Hotspot is a value added service and most carriers lock this feature unless the account using the device subscribes to the said service. If you have an unlocked Note 5 from another carrier, try rooting the device so you can use apps that allows hotspot to work.

Problem #5: Galaxy Note 5 freezing, not updating, and showing intermittent errors

Hi. I hope this email finds you doing well. I am writing in regards to an issue I’ve experienced with my Samsung Note 5. I am on AT&T and run Nova Launcher, just for background information.

A few days ago I noticed that my phone was freezing up to where I would have to restart it because I couldn’t activate the screen by touching it. I also have intermittently gotten errors that my apps are not responding, then Nova Launcher will stop responding, forcing me to restart my phone. Since this started there have been a few times where I have had no reception in my house for no reason, and text messages and notifications have been delayed for hours.

Last night my clock even stopped updating so when I woke up it still said 11:58 PM and I had to restart the phone. Sometimes my phone works fine, but then after a while it ends up freezing up. I haven’t downloaded any new apps recently.  I’m hoping to avoid doing a factory reset if possible because I have text messages I would like to save. I wondered if you could help me figure out what is wrong with my phone.  Thank you in advance for your time. Thanks. — Ashley

Solution: Hi Ashley. We understand that doing a factory reset can be a hassle but it appears to be the only effective solution in your case. Your phone may be hosting a virus or malware at this time. The symptoms you mention here are consistent with a virus infection/malware infection problem so unless you want to go through the same problem everyday, we say doing a factory reset is your best chance to restore the normal functions of your Note device.

Sure you can try other software solutions like booting in safe mode (steps provided above) and wiping the cache partition but we doubt they’ll do anything about the problem. Just in case you want to try wiping the cache partition, here are steps to do that:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Among the issues that may be fixed by this procedure are:

  • Phone got stuck in the logo during boot up
  • Device entered the boot loop or can’t boot up successfully
  • Phone randomly reboots after an update
  • Device can’t get out of Safe Mode
  • Phone always freezes, lags, or becomes unresponsive from time to time

 


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