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hardware damage

Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat, other issues

Hello Android fans! Welcome to another #GalaxyS7 post for the day. We hope that the solutions we provide will help not only those mentioned in this post but others experiencing the same or similar issues.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge won’t send SMS, only sends duplicate texts

Hello. My Samsung Galaxy S7 Edge (T-Mobile is my carrier) will sometimes not deliver a text message and I get a notification saying “Sending Failed.” So when I click to “Resend,” it will at times come back with another failure message, but the receiver of the text says that they have received the text message duplicate times (As I keep resending it since it notifies me that the message has failed). Please help! Thanks! —Mary

Solution: Hi Mary. There may be a bug in the messaging app you’re using so the first step that you want to do is to clear its cache and data. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the problem remains after you’ve cleared the cache and data of the messaging app, contact your carrier for direct assistance.

Problem 2: Galaxy S7 won’t turn on

Hi. So this is the second time my Samsung Galaxy S7 has done this. I don’t know how i got it to work the first time but I’ve been sitting here for over an hour trying everything.

So last night my phone died. so i plugged it into charge, had a shower, and went to bed. When i went to bed, it was charging. i got up this morning and it’s not responding. It’s not charging; it’s doing nothing. I’ve tried all your troubleshooting for the phone with no luck. i got frustrated with it and pressed the power button repeatedly for i dunno, 10 seconds, and the charging symbol come up. i was like awesome but it wasn’t charging. the symbol was just there for about 1, maybe 2, minutes and the screen went black again. now it’s doing nothing. Can you please help? I’m so over these unreliable phones it’s a joke. i just want the some god damn phone for longer than 3 months. I’ve had like 7 or 8 replacements over the last 2 years. — Corah.newsome

Solution: Hi Corah.newsome. A lot of failure to boot cases boil down to a hardware issue so if you’ve already exhausted software troubleshooting before contacting us, all you need to do is to send the phone in for repair or replacement. If the phone no longer show any indicators that it’s still turning on — blinking/steady LED light, vibrates when restarting, or sound notifications when receiving messages — then the only troubleshooting that you can try is to see whether or not you’ll still be able to power it back on to alternate boot modes. Below are the steps that you should try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, the different hardware button combinations above are not solutions in themselves but are ways to allow you do follow up troubleshooting. If your phone remains unresponsive or dead, that’s a clear indicator that bad hardware is causing the problem.

Sometimes, a malfunctioning charger can also cause charging failure so if you haven’t tried using another charger before, you must get a new one first before sending the phone in.

Problem 3: Files transferred from Galaxy S7 edge to SD card got corrupted

I have a Samsung S7 edge and I’m having storage issues. I have a micro SD (Transcend premium 300x 128gb with a 10 in a circle and a 1 in a box xc1). When i tried to transfer my files over because my phone was telling me i was out of space, they corrupted. It says the size of storage used as if they’re there, and i can see the preview of some of the photos, but when i pull them up there’s a broken link. The rest i can’t even see a thumbnail preview. The videos are also broken links and the documents all together disappeared. I’m sure every freaking bit of my music is gone too. I formatted it before doing any of this. Please help! What is wrong and how can I get all my files back? — Lindsey

Solution: Hi Lindsey. First of all, we want to make it clear that recovering your files depends on two things:

  1. If you left a copy of those files in your phone (by using the “copy” option) during the transfer, then you haven’t really lost anything as you can simply move them again to another storage device.
  2. If you chose the “cut” option during the transfer (which means the files were then deleted after the transfer was completed), file recovery is out of the question. Those files would be gone by now. There’s no trick that you can do on your end to make them re-appear out of nowhere.

The above situations only applies if you noticed that your files were corrupted immediately after the transfer. If file corruption happened days after you performed the transfer, you may be looking at a possible SD card issue. This means that the SD card may be malfunctioning, or something caused the files to be corrupted. To see if it’s an SD card issue, try to reformat it using your phone, then try to replicate the issue by transferring files to it. Observe it for a few days and see how it works. If your files become corrupted at a later time, consider getting a different SD card.

Keep in mind that there are other factors that can corrupt an SD card. We won’t discuss these other factors in this post but you can try to do some online research to educate yourself. The most common reason why files get corrupted in an SD card though is when a user interrupts the system while its saving to or reading from a SD card. Try to be patient when your phone is loading from an SD card or if it’s trying to save something to it. Turning the phone off or removing the card from the phone without unmounting it first almost always leads to problems.

Problem 4: Galaxy S7 edge keeps glitching after an accidental drop

I dropped my Samsung Galaxy S7 edge off my couch onto the carpet. The screen cracked near the volume buttons. I only had this phone for about a week, and now it keeps glitching. The screen will go black sometimes, but then eventually it’ll stop glitching and work again. I don’t know what I should do about it. I don’t wanna get a new one because I just got this phone. — Cassie

Solution: Hi Cassie. If the shock from the accidental drop was so severe to damage the screen, the same shock must also be enough to cause damage inside the phone. If your phone was working normally before you dropped it, we’re afraid you really don’t have much choice at this time. There clearly is a hardware problem going on right now. There’s no amount of software hacks that can fix a bad hardware. You should contact Samsung or your carrier for a phone replacement.

Problem 5: Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat

Since 2 Nougat updates, I’ve got no Chrome and no Play Store. I’ve followed all troubleshooting guides bar full reset because if I cannot access the play store I can’t replace apps. I’ve left my phone in safe mode for now. Chrome problem will not let me add my account but says it’s not there and also that it is in opening. At first it said no wifi or data access. Now it says couldn’t sign in, problem connecting to accounts.google.com. Chrome is the same. Prior to that it said Google dot com and .co are not safe forcing me to not use it anyway. I’ve used chrome for ages now and it’s synced on my Tab pro and new Lenovo device so clearly Nougat stuffed things up. I’ve got used the Nougat changes even though they appear to have reversed much amazingness but my S7 edge now feels a bit defunct if I can’t put apps on it. The Galaxy store has some stuff but doesn’t offer the same updates the Play Store does. I can’t use Gmail either as the account will not sync. When I spoke to Samsung about it all they said it’s a Google problem as they built Nougat and sold it to Samsung. Also said there is no reversal from the initial update so when the 2nd one came out I imagined it was all the fixes needed that clearly was flooding the net with angry S7 users. A long with the S8 coming out it seems odd that thousands of S7 devices got stuffed on an update that Samsung appears uninterested in. If you can help me get my Gmail and play store and chrome working again I’ll be over the moon. Thank you. — Ali Bartlett

Solution: Hi Ali Bartlett. We don’t know how you updated your phone but if it’s through OTA (over-the-air), the next best thing to do factory reset. We’re pretty sure we always make it a point to suggest a factory reset if no troubleshooting seems to work. Post-update issues do not necessarily mean the new Android version is problematic. If you’ve already made sure that ALL your apps are compatible with the Android version running on your phone, then reverting all software settings via factory reset should fix the problem.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If you don’t plan on doing a factory reset, talk to your carrier or Samsung to have your phone replaced.

Problem 6: Some Galaxy S7 apps not showing notifications

I’m having problems with my notifications from some apps. I get a full notification from some (like Telegram). I just get the pop up on top of the screen but it doesn’t stay in the notification bar and for some i just feel a small vibration but no notifications at all and I have to open a few apps to see which one received the message.

P.S. that problem wasn’t when I first started using my phone. I think it happened after our installed a system update but not sure. — Mhkhill

Solution: Hi Mhkhill. The first troubleshooting that you need to do here is cache partition wipe. This will ensure that you eliminate possible system cache-related issue. Sometimes, updates or app installations can corrupt the system cache so you must delete the existing one in order to force the phone to create a new one from scratch. A corrupted system cache can lead to all sorts of problems so there’s on skipping this one. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After clearing the cache partition, you then need to ensure that you set up notifications for apps you’re having problems with by going under Settings>Notifications.

Should the problem return after that, do a factory reset. Refer to the steps above on how to do it.

Problem 7: Galaxy S7 won’t recognize an SD card

My phone doesn’t seem to recognize the SD card I put in for extra memory. It has been used in this phone prior to me owning it when my stepdad had it (so I know it’s capable). He gave me this phone after he upgraded. We rebooted it and I just forgot to put the card in…I figured the device had enough storage for me. Now it’s full with things I really don’t want to get rid of and I can’t save anything new. Please help! Thanks. — Amber

Solution: Hi Amber. Try to reformat the SD card first and see how it works. Make sure to do so using your S7 and not any other device. Reformatting it using the device it’s supposed to work with minimizes bugs and ensures that both of them are compatible.

If you’re unable to reformat the device because the phone won’t recognize it, try inserting a different SD card to see if it’s a phone problem. If your phone still fails to read a second SD card, that’s proof that your S7 is having trouble reading an external storage device. Do a factory reset first, then send it in for repair if the  problem continues. On the other hand, if your phone will read the second SD card, then that’s a signal that your first SD card is probably not working. To fix that, simply replace it with a new one. Again, make sure to reformat the new SD card using your phone before using it.

Problem 8: Snapchat keeps crashing when logging in to Galaxy S7

I have a Galaxy S7, which was factory reset before I got it. I downloaded Snapchat, and when the app was finished downloading, I tried signing in but it blinked out to my home screen after pressing the “Log In” button. I have tried Uninstalling and re-downloading the app, and clearing the app data but neither work. After I re-download it or clear the data, it will let me type in my log in info but nothing more. After I log in and it blinks out the first time, every time after it blinks out within five seconds, without letting me log in (only first time after re-installing or clearing data.) I can not fix this. Please help. — Ahernandez2813

Solution: Hi Ahernandez2813. If clearing Snapchat’s cache and data and reinstallation did not help, the problem is most probably app-related. This means that there may be something that prevents Snapchat from loading, or that Snapchat app itself is coded differently (incompatible). If you can’t make the issue go away by doing basic phone troubleshooting like wiping the cache partition and factory reset, you should contact the app’s developer for support.

Problem 9: Facebook and Snapchat apps keep crashing after Galaxy S7 updated to Nougat

Ever since my phone updates my apps on wifi, the new update on Snapchat and Facebook now it won’t let me get on either one without them constantly flashing and then closing before they come on. Says unfortunately Facebook has closed etc. Now my Google bar does the same thing 2 or 3 times before I can eventually use it. I really enjoy Facebook and would like to have it but this is driving me crazy. Lol. — Chad

Solution: Hi Chad. Your issue appears similar to Ahernandez2813 above so you must do the basic software troubleshooting first. Below are the things that you must do:

  1. clear cache and data
  2. clear cache partition
  3. factory reset

Problem 10: Galaxy S7 won’t connect to hotel wifi | “This Site Can’t be Reached” error when Galaxy S7 tries to connect to wifi

I have a problem with my Wi-Fi connection. I am a resident at Hotel in Beirut. To connect to the Wi-Fi there is a log on page that shall be opened after connecting via Wi-Fi at which I shall put my username and password. When I am connecting to the Wi-Fi, unfortunately, this page is not displaying and the following message appears “This Site Can’t be Reached.” Can you Help me at this ? Truly. — Ahmed ElMouchi

Solution: Hi Ahmed ElMouchi. Wifi networks can be configured uniquely by their administrators so there’s no one-size-fits all solution for your situation. The error message you’re getting may be a signal that there’s a problem with said network. We recommend that you contact your hotel’s wifi administrator to fix the problem.

 


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Galaxy S5 overheating after it got hardware damaged, won’t turn back on, other issues

Here’s another list of #GalaxyS5 issues we’ve collected over the past few days. If you sent us a request for assistance but are yet to see the issue published in this blog, keep watching for upcoming posts in this next few days.

For now, these are the specific topics that we cover in this material today:

  1. Galaxy S5 screen keeps flickering
  2. Galaxy S5 with Tracfone account can’t make outbound calls
  3. Galaxy S5 lags a lot after installing Android Marshmallow
  4. Galaxy S5 can’t send SMS
  5. Galaxy S5 charges but won’t turn back on
  6. Galaxy S5 freezes when typing | Galaxy S5 freezes randomly
  7. Cannot install update to Galaxy S5 when used in another network
  8. Galaxy S5 overheating after it got hardware damaged

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen keeps flickering

After receiving my second hand S5, after few months the lower part of the screen about one forth started to flicker in a much brighter light than the rest of the phone screen. I thought nothing of it at the time. However, what happened today was when the lower part started to flicker it was in a normal light and it’s as if the rest of the screen light had gotten darker( I mean i could have still read whatever was there). I decided to turn off my phone because I just guessed that it needed sometime (that maybe i’m just using it too much). Anyways, after about 15 to 30 mins i turned it back on. The light still flickered at the bottom, so decided to hit the screen. I did  and shortly after everything seemed fine (normal again). Unfortunately a few seconds after that the top part (the other 3 quarters) started to flash with a red light and the lower part(1 quarter ) flashed with a yellow light. Now the lights are flashing fast and i hurts my eyes to look at my phone. Please help me. — Krystaphel

Solution: Hi Krystaphel. Anytime a screen starts to behave abnormally, it’s almost always due to hardware malfunction. We don’t know the full history of your phone to say for certain if that’s the case but the description you provide here is consistent with a failing screen. To check if that’s the case, do a factory reset and see if that will change anything. If the screen behaves exactly after a factory reset, that’s a sign of a bad hardware. In this case, you need to send the phone in so the hardware can be repaired or replaced.

To factory reset your phone, kindly follow these steps:

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete all user data such as photos, videos, contacts, etc. Make sure that you back them up before proceeding.

Problem #2: Galaxy S5 with Tracfone account can’t make outbound calls

I have an unlocked Samsung Galaxy S5 from ATT GSM for use with a Tracfone account. I have installed the SIM provided by Tracfone and transferred my service and I can make outbound calls but I haven’t tested inbound yet. My account at Tracfone shows that my that the minutes, data and sms have all transfered to the new sim. I can get data via wifi, but there is no switch to turn mobile data on. I have looked in settings, notifications, quick notifications and every where else I can think of, but the switch doesn’t exist and the service is turned off. I have done a factory reset with no result. Do I need to go through that APN stuff with Tracfone? Bless you if you can help, thanks if you cant. — Gordon

Solution: Hi Gordon. In an ideal world, your phone is supposed to reconfigure all APN settings once you insert an active SIM card but if that didn’t happen, yes, you should work with Tracfone to fix the issue. There may be a provisioning issue that needs to be addressed on Tracfone’s end so make sure that you work with them to make their services work on your phone. There’s nothing a third party like us can do in this situation so the responsibility of making sure everything is working falls on your carrier’s shoulders.

Problem #3: Galaxy S5 lags a lot after installing Android Marshmallow

Hi. My name is James. I own an S5 and have had it for around 2 years now. It’s a great phone and I love it but when Samsung did updates a while ago it drastically slowed down the operating system. I currently have the 6.0.1 updated and I think I have come all the way from 4.0.1. Is there a way to speed the phone up? It seems to have a lot of lag. If you are texting it’s always letters behind. If you want to load a app like the camera or the internet it takes a while to load. It just has a lot of lag all the way around. Does any of this have anything to do with memory? I have a SD card in the system. Please let me know if you could help.        — Jamesbielamowicz

Solution: Hi Jamesbielamowicz. Although Samsung released a Marshmallow update for the Galaxy S5, there will be a noticeable slow down in terms of performance as this device was optimized for Android KitKat. The Galaxy S5’s hardware may run Marshmallow but at a much slower pace. This is the reason why a lot of S5 users who switched to Marshmallow are having problems. We have our own Galaxy S5 updated to Marshmallow ourselves and we can say that it’s become slower in its general performance compared to when it was running Lollipop. Marshmallow is best suited for newer and faster Samsung flagship devices like the S6 and S7 so yes, memory and processing power of the S5 can play a role when it comes to providing a smooth Marshmallow experience.

There are, of course, other reasons why an Android device can slow down after installing an update so we suggest that you do the basic stuff like wiping the cache partition, installing app and system updates, and factory reset to see a difference.

For reference, below are the steps on how to wipe the cache partition and factory reset in Galaxy S5.

How to wipe the cache partition in an S5

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset Galaxy S5

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S5 can’t send SMS

Your Samsung Galaxy S5 Problems  columns have been very informative. I’ve looked for my issue, but haven’t seen it.

My Galaxy S5 updated to Lollipop 3 or 4 days ago. Since then, none of my text messages I’m trying to send will go. The only information I get is that my attempt to send has failed. Tonight I called my daughter and had her send me a text message, which I did receive. But the reply I tried to send once again failed. Attempts to resend failed.

I’ve gone into settings and checked the different options. I don’t believe anything changed there. I’ve restarted phone and also did a full power off and let it be before turning back on.

Any help you can provide will be greatly appreciated. Thanks for all your help. — Bonnie

Solution: Hi Bonnie. Make sure that you check the Message Center number. Something must have changed it. An incorrect Message Center number is one of the common reasons why a device can send outbound SMS. To check, follow these steps:

  • Press Messages.
  • Press the menu icon.
  • Press Settings.
  • Press Text messages.
  • Press Message center.
  • Key in the Message Center number and press OK.

A Message Center number is specific to a carrier. Make sure to get the correct number from your carrier before changing it.

If the phone has already the correct message center number configured, the next thing that you want to do is to delete the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both these procedures fail to fix the problem, make sure to let your carrier know about it so they can help find a solution.

Problem #5: Galaxy S5 charges but won’t turn back on

Hi. My Samsung S5 battery drained down to 1% while on charge and in use so we turned the device off. Now it won’t turn back on or even show that the charger is plugged in. it is just totally dead now but gets hot if the charger is plugged in.

I took it to a phone repair shop and they put in a new battery and put it on charge. It shows on the screen that it’s on charge with a new battery in but it just stays at 0% and still won’t turn on even though we know it’s a fully charged battery (by checking in another phone). They say it’s the motherboard and that its unfixable. Is this right or could i get a new motherboard? Nobody has opened it up to look inside. Thanks in advance. — Kirstie

Solution: Hi Kirstie. It must be a motherboard problem, like what the service center found out. A power IC or integrated circuit may no longer be working causing the phone to simply heat up while charging, while not really completing the whole cycle of powering the entire system. A motherboard issue is an expensive repair procedure but does not give a 100% guarantee of working so we highly suggest that you get a phone replacement instead. We don’t want you to spend hundreds of dollars for a repair and parts replacement only to end up having a non-working device.

Problem #6: Galaxy S5 freezes when typing | Galaxy S5 freezes randomly

Hello. I came across your article while searching for problems with my phone. My phone tends for freeze up/lag a lot in the last month.

It lags when:

-My phone is locked and I hit the power or home button. The screen quickly flashes on and off, and will stay dark until a minute or two later when it finally releases itself and then I can use the phone again.

-When I’m texting. The screen freezes and can’t type anything. After a few moments the screen goes black. I hit the power/home button and everything works again.

-I’ll be randomly using the phone, and then the phone freezes and like the previous post, have to wait until the freeze/lags releases the phone before I can use it again.

Note:

– The freezing/lagging happens randomly. It can happen after 6 hours of usage, or after 5 minutes after powering up my phone.

Is there a way to isolate the problem and figure out what is causing this? Thanks! — Andrew

Solution: Hi Andrew. Your situation can be caused by a number of things, including a possible hardware malfunction so you must be a series of software troubleshooting to narrow down the causes.

The first thing that you must do is to check if the system cache is corrupted or outdated. You can do that by wiping the cache partition (steps provided above).

If the cache is okay, or that the problem continues after clearing the cache partition, you also need to verify if a third party app is causing the trouble. To do that, you must boot the phone to safe mode and observe the phone for at least 24 hours. Here are the steps on how to restart your S5 to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Instability problems can sometimes be caused by other apps simply because they are incompatible with the current operating system version. Make sure that you only install compatible apps. Try to uninstall those that you are unsure of. Old or outdated apps built years before may no longer run properly with new Android updates so go over your list of apps and try uninstall old ones. You will usually know if an app is problematic by checking reviews posted by other users. Try to visit the installation page of your apps in Google Play Store and see if a developer has indicated that such app is not compatible with the OS running on your device. Of course, you can also check the reviews to see what others are saying about it. Keep in mind that there’s no way to know what is causing a problem like yours so you must invest time and effort in getting down to the bottom of the issue.

Factory reset is a drastic but effective solution for everything that’s firmware or operating system related. However, it may not work if the problem is due to an app that you missed to check, or if the issue is hardware in nature. If you do a factory reset, make sure that you observe how the phone works for a day without installing anything. This will allow you to determine if the problem returns while the slate is clean. If it does, then that’s an indication of a hardware issue.

It can be a battery problem too so before sending the phone to Samsung for repair or replacement, make sure that you try a new battery first.

Problem #7: Cannot install update to Galaxy S5 when used in another network

Hi. My mom gave me her Samsung S5. She was with Telus and I’m with Fido so she paid to have it unlocked. The phone worked perfectly fine with Telus. When I put the Fido SIM card in and reset the phone to factory settings, it won’t update. It says it’s already up-to-date. it turns off on me and turns back on saying SIM card not detected. When I turn it off and back on sometimes I get the Fido service bar back, but not very often recently does that work. When the Fido service is connected to phone and detecting SIM card, it only texts; it won’t make calls and it says it’s out of service area. It won’t call voicemail box either says, Ontario. I’m in Alberta Canada. Any help would be great.

I’m wondering if I put a Telus sim card in and update the phone through that service would it work. Any help would be greatly appreciated. Thank you. — Dylan

Solution: Hi Dylan. First of all, OTA (over-the-air) update won’t work if you use an unlocked phone (like your Telus S5) in another network (like Fido). Carriers only release updates to devices actively registered on their network and using their provided software. Since the software in your phone is still a Telus one, Fido won’t release an update for it because their current software version is incompatible with what’s on your phone. If you want to check for updates, try inserting a Telus SIM card on it and see if you can install updates that way.

Secondly, even if your phone has been unlocked, it doesn’t’ always mean that all features will work with another network. Make sure that you check with Fido why some functionalities you mention here are not working. It’s possible that the software running on the device, which is from Telus, does not work when the phone is connected to another network.

Problem #8: Galaxy S5 overheating after it got hardware damaged

Hey Thedroidguy!

I have a Samsung S5. I placed it in my back pocket and somehow it got hardware damage. The SD card slot had been bent and the damage is visible in the back cover. The damage is visible in the top right part of the SD card slot (middle of the phone) though there is no damage to the front of the phone or the screen.

When this happened, the phone started heating up alot. I didn’t think it was much of an issue though while it was heated up the phone didn’t turn on. So I thought it was just dead. I noticed that most of the heat comes from the middle part of the phone right under where the bent part is.

I have removed the SD card using screwdrivers to pry it out (though the SD card slot didn’t take any further damage). I have tried to remove the battery and reinsert it, try a different charger, also try a different battery. I tried to charge it for 20 minutes but that only caused it to heat up.

Also, I have done the hold the power button for a minute to discharge the RAM but that didn’t work. I have taken out the SD card and the SIM card.

I hope you guys can help me. Thank you for taking the time to read this letter. Sincerely. — Arthur

Solution: Hi Arthur. Hardware damage, whether due to accidental drop, water exposure, or heat, can cause serious problems. Oftentimes, damage to the motherboard and other parts are permanent so you can’t hope for some software magic tricks to fix it. If the overheating issue started right after you removed your phone from your pocket, it’s possible that other components in the motherboard may also be damaged at this time. The best course of action that you can take is to have the phone checked by Samsung or an independent service center so the extent of the damage can be assessed. Our blog does not provide hardware troubleshooting and solutions so if you are intent on checking the hardware yourself, try to look for other websites that can give you what you need.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Audio files of Galaxy S7 recorder app keeps getting corrupted, other issues

Welcome to our first article regarding #GalaxyS7 troubleshooting for this week. In this post, we give you 5 other issues reported by some members of our community for the past few days. We hope that the solutions will be of help to Android community.

s7

Below are specific topics covered in this material:

  1. IP Cams app won’t work on Galaxy S7 | Galaxy S7 not making app notifications most of the time
  2. Galaxy S7 Edge freezing when playing Facebook, Snapchat, Spotify apps
  3. Galaxy S7 Edge overheating, has cracked screen and won’t turn on after it fell
  4. Audio files of Galaxy S7 recorder app keeps getting corrupted
  5. How to recover important files from a Galaxy S7 Edge with a broken screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: IP Cams app won’t work on Galaxy S7 | Galaxy S7 not making app notifications most of the time

Hey. I have and need IP cams for my business. Just recently switched to Samsung, after 7 years of iPhone, and I am currently really frustrated and disappointed. It will NOT get ANY audio motion alerts anymore from my IP Cams with the Samsung device. NONE at all. Won’t work with the Samsung S6 Edge either. My friend has an iPhone and she can get the audio alerts through my ip cams no problem. I was on the phone with a tech. We cleared cache and he remotely checked out my phone and settings. It didn’t help. So now I just did a FACTORY RESET. That did NOT help either. I am frustrated and have wasted a lot of time and effort with this. WHY will Sambaing phones not received audio alerts?  Do I need to go back to iPhone?

Also the Samsung S6 won’t alert, most of the time, when text messages or emails are received. WHAT is going on with those phones? thanks. — Sissy

Solution: Hi Sissy. Your main issue is app-related, which means that the best party that can help you fix it is the developer. If the iOS version of the said app works fine but not the Android one, then the developer must be the one to check what’s causing the bug in the Galaxy S7. in other words, the issue lies deeper in how the app is coded or programmed in a Galaxy S6 or S7. That’s also the reason why even a factory reset did not improve the situation. Make sure that you contact the developer so you can let them know about the issue provide all the necessary information about your device. If this app is available in Google Play Store, visit its product page and scroll down to the bottom part to find ways to contact the developer. Alternatively, you can also post a review of the product in the same page to see if the developer will answer your concern.

For the second issue, the answer may lie in how you configure app  notifications on your device. In general, there are two ways to configure app notifications in Android Marshmallow:

  • via application manager,
  •  via sound and notification settings

To manage app notifications thru application manager, just follow these steps:

  • Open phone Settings menu.
  • Tap Apps.
  • Look for the app you want to configure and tap it.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

If you want to customize notifications via the notification manager, follow the steps below:

  • Open phone Settings menu.
  • Tap Sound and notification.
  • In Sound and notification page, tap App notifications (keep in mind that “Normal” status means default setting).
  • Tap the app you want to configure.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

Problem #2: Galaxy S7 Edge freezing when playing Facebook, Snapchat, Spotify apps

Hi Androidguy. I have recently bought the S7 Edge from Samsung. Since August the 17th I have been using the device, never had any problems with it. Only recently (two or three weeks ago) i have had some really weird issues with my device. For example the constantly freezing using apps like Snapchat, Facebook and even Spotify. So when I am listening to music suddenly i hear a really loud ZZZZZZZZZZZZZZZZZZZZ and need to press the power to reboot it. I have even tried a hard reset , factory reset. I am really a bit confused since it’s always a problem with the really big apps Snapchat, Facebook and Spotify, and after I reboot it I get notifications an update is available for one of the three. So it could be that, not sure since it keeps on freezing. Even if I wanna take a look real quick for my Facebook chats like 5 minutes it freezes and after rebooting and need to unlock my device sometimes even that I need to reboot since the screen freezes.

I am really at the end of my Latin, For the rest the phone is awesome but the reboots and bugs are really annoying me. I hope you can helm me man. I really love Android software and even sell them but this is the first time I have these awkward situations with a brand new smartphone of 800 euros. Yours Sincerely. — Thomas

Solution: Hi Thomas. There are two general reasons for slow performance or freezing issue on a smartphone device — software glitch or app bug and hardware-related malfunction. In order to resolve the issue, a user must first isolate if the problem is due to bad software. This can be done by doing some basic software troubleshooting such as wiping the cache partition, booting in safe mode, and ultimately, performing a factory reset. If not one of these three won’t help, you can assume that there’s a problem on the hardware department. Needless to say, your issue may be caused by a hardware issue, which can only be resolved either by repair or replacement. Before you consider having the phone’s hardware checked or replaced though, we suggest that you try another factory reset and observe the phone for a few days. Make sure that you only install the apps you’re having problems with such as Snapchat, Facebook, and Spotify. This will help you identify if the issue with these apps are being caused by another third party application. If nothing changes though and these three apps continue to freeze, find a way to have the phone replaced. Contacting Samsung, your carrier (if this phone was provided by them as part of your plan subscription), or the retailer where you get the phone from.

Problem #3: Galaxy S7 Edge overheating, has cracked screen and won’t turn on after it fell

Hello. My husband got his Galaxy S7 Edge 4-5 months ago. It feel down when he was at work and its screen got little broken beside home screen button, but it was working perfectly till now. 2 days ago his phone shut off while he was talking to me and it didn’t turn on even after putting on charge, (we thought may be there is no battery) so after some time he removed the charger and put his phone away. After sometime he checked it, the phone was too hot to hold. Next morning phone turn on itself. We went to CPR guys and they said he can’t send the phone to Samsung because its physically damaged. It’s like little pees size broke and he asked him to pay $350 for repair of the screen and then he can send it to Samsung.

Can you please tell me what should we do with the phone? It’s eating a lot of battery after that and he have to put it on charge all the time. I am little worried about my husband, like what if it get overheated while he is sleep and it blasts? Please help me with this situation. Thanks. — Khangura

Solution: Hi Khangura. Because your husband’s phone has a history of having been physically damaged, we strongly suggest that you invest in either repair or replacement option for this one. If the issues you mention here started occurring after the phone got dropped, then there’s nothing much that you can do about it. Take it or not, the phone is most probably beyond saving at this point.

Wipe the cache partition

We also don’t think doing a software solutions may help but you want to try them anyways. The first thing that you want to do is wiping the cache partition. Here’s how to do it:

  • Turn off the phone.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Boot the phone in safe mode

Another good software solution to try is by rebooting the phone in safe mode. This is usually done if a user suspects that a third party app is causing trouble. In your case, we simply want to check if it will make any difference on your device. We recommend that you observe the phone for a few days while it’s running in safe mode. If the issues you mention here won’t occur while the phone is in safe mode, then a third party app may be to blame (which is very unlikely). These are the steps on how to boot your S7 on safe mode:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Wipe the phone clean via factory reset

If nothing will change after wiping the cache partition or when the device runs in safe mode, then the last thing that you want to do is factory reset. As the name suggests, this type of reset will restore all software settings to their factory state. If the issue is due to bad software, doing a factory reset should easily eliminate bugs that may have been introduced after installing a poorly coded app or update. If the phone continues to exhibit the same symptoms after a factory reset though, that’s a proof that the issue is hardware-related. You must then find a way so the hardware can be checked or replaced.

For reference, below are the steps on how to factory reset your device:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #4: Audio files of Galaxy S7 recorder app keeps getting corrupted

Six months ago, I switch from Samsung Galaxy S5 to S7. I use the audio voice recorder a lot to record meetings for work. Ever since I switched, the recordings will record fine, playback fine but then suddenly corrupt after several days when I try to listen again. It happens to random files and at different times during the recording. Again, I can listen to the recording perfectly fine for a while but spontaneously one day it will play for about 7 or 8 minutes and then just cut off completely as if the file corrupted. This never happened to any files before the S7. What can I do to stop this from happening? I need these files for work and can’t afford to lose them. How do I recover the ones that have been affected to restore them. — Adal

Solution: Hi Adal. First of all, there’s no known utility or app that can recover corrupted audio files from Samsung’s recorder app, or that can fix “corrupted files” that are still accessible, so you really are out of luck on that one. The best thing that you can do right now is to prevent this thing from happening again. To do that, you must do trial-and-error troubleshooting.

  1. The first step you want to do is refresh the system cache of your phone. Please follow the steps above on how to wipe the cache partition.
  2. The second thing to do is to check if the currently selected storage device (either the phone’s internal memory or SD card) is the culprit by switching to a different one. So, for example, if the recorder app stores the files automatically to the phone’s internal storage device, consider saving them to an SD card instead and observe what happens for days or weeks (how long depends on you).
  3. Factory reset the device to hopefully eliminate an unknown bug that may have developed over time.

Keep in mind that there’s no surgical way to know exactly what may be causing this problem. There are just too many unknowns that we can’t possibly rule them out individually in this post. This type of issue can also be caused by a bad app so if you are fond of installing third party apps, make sure that not one of them is causing the problem.

Problem #5: How to recover important files from a Galaxy S7 Edge with a broken screen

Had the S7 Edge for two weeks. It run an automatic update over night. The phone when turned on shows the logo then then it goes to an open padlock which spins round. Once this happens the screen is black with flickering at the top and the edge screen (with a pink like running down the edge screen). I am able to guess where the access pin code is and can get into the phone but can’t see anything. I tried to restart in safe mode but now the screen doesn’t work and I can see the lights are on next to the home button. I plugged the phone in the charger last night and that is when I was able to get the furthest with the restart and get into the phone albeit a blank screen. The phone can be replaced but there are pictures of huge sentimental value on there and a huge music collection. Is there a way we can extrapolate this data? Or get the phone working long enough to reboot it? Thank you. — Anthony

Solution: Hi Anthony. Any hope of moving files from your S7 to another device (like a PC via USB) at this time hinges on one thing — enabling the USB transfer mode (where you can select PTP or MTP) first. You can get to the USB transfer mode screen by pulling down the status bar after physically linking your S7 to a computer thru a USB cord. Since the screen no longer works, going to the USB transfer mode screen is impossible. Thus, creating a backup of those files is no longer feasible, unless of course your computer will be able to access the phone’s internal storage without being blocked by Android (which is not possible as well). To prevent losing irreplaceable files in the future, make sure to make it a habit of backing them up in another device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.