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Galaxy J7 can’t send email over wifi, can’t move apps to SD card, other issues

Welcome to another #GalaxyJ7 post. We’re bringing you 11 more issues and solutions related to Galaxy J7 so we hope that this material will be helpful for our community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy J7 flickering screen issue

Hi. My name is Atul Mishra. I use Samsung Galaxy J7. before few months my phone’s screen started flickering but days after that it stopped flickering automatically. It happened again continuously for one month then it stopped flickering again. I went to service center and they told me that it’s happening because of water. somehow my phone has absorbed moisture. They told me to change the motherboard but I did not go for it. few days after that it stopped flickering again. Sometimes I noticed that it is flickering because I install some apps like kik and 4Chat but after uninstalling that app it’s not stopping flickering. Sometimes it happens because of software update. Please fix my issue. Thanks. — Atul

Solution: Hi Atul. First off, the presence of water or moisture can result to permanent hardware damage. If your phone got wet or exposed to water before the flickering issue started, stop looking for solutions. You must either follow what the service center told you to replace the motherboard, or simply have a new phone. Moisture in the motherboard almost always lead to corrosion so you’ll still end up with a defective phone in the future.

Secondly, if you are 100% positive that your phone was never exposed to water before, the cause of the problem may still be bad hardware. To check if that’s the case, do a factory reset and let the phone run without any apps installed for a few days. If the flickering screen problem continues, that’s indicative of a hardware issue. You must send the phone in for repair or replacement.

If the flickering issue won’t occur after a factory reset and during the observation period of a few days, an app may be causing it. To identify the problematic app, make sure to install apps one be one so you can observe if the issue returns after every installation.

For reference, here are the steps on how to factory reset your J7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Problem 2: Galaxy J7 can’t make calls using an app when mobile data is enabled

Hello. I got your id from internet.  i am facing a problem with my new J7 mobile.

i am able to use internet by using data connection, but among all the software i am not able to use one calling application, which is itel dialer and not able to make call by using this.

On wifi connection there is no problem and on data connection it is not working.

the same app i installed on another 6 or 7 android mobiles and it is working very well on data connection.

i have updated my device software, but there is no use.

my back ground data restriction also disabled for this. Kindly advice. Regards. — Joseph

Solution: Hi Joseph. This is an app-specific question and it can only be checked by the developer. There may be a compatibility issue preventing the app from working in a J7 device. If you’ve already tried the usual app cache and data wipe troubleshooting, make sure to contact the developer of such app for support.

Below are the steps on how to wipe an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 3: Galaxy J7 mobile data won’t turn off when SIM card is inserted

Hi! I just bought a Samsung Galaxy J7, and it is causing problem with its mobile data.

Just after I inserted the SIM, the mobile data automatically turns on but I can’t use it. And when i turn off the data from the settings the data icon in the notification panel doesn’t goes away, it stays. It shows ‘H’ symbol without any sending or receiving signals. I restarted it but, the symbol on the notification panel stays on, even though the option is turned off. Even on turning on it doesn’t work, I have data of about 100MB. Solution is appreciated. — Towhidur

Solution: Hi Towhidur. There may be an operating system glitch behind this issue so the first thing that we would like you to do is factory reset.

Sometimes, a corrupted system cache can lead to all sorts of problems so if you don’t want to do a factory reset right away, you can try to wipe the cache partition first. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

In case the issue is due to a third party app, you can also try to observe the phone while it’s running on safe mode. Like the cache partition wipe, you can do this before performing a factory reset. To do that, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Safe mode blocks third party apps. If mobile data works normally with your SIM card inserted, that’s an indication that a third party app is causing it. Uninstall app until you’ve identified which of them is the culprit.

Problem 4: Galaxy J7 screen flickering at different brightness levels

Sir, i have Samsung Galaxy J7. my device has no problem but since some days the screen of my mobile start flickering. i don’t know why it happens.  I am very much worried about it. half of the screen starts blinking at low brightness. When i increase the brightness, the screen show no flickering but after few hours a slight flickering again started at that brightness level. kindly help me and guide me what to do. — Rabail khan

Solution: Hi Rabail khan. We’ve noticed a flickering issue on some Samsung devices before but they can be attributed to a bug in auto-brightness feature. Yours looks like a hardware issue though so the only troubleshooting step that we can suggest is factory reset (steps provided above). Once you’re performed a reset, let the phone run for 24 hours without apps so you can observe how the screen works. If the flickering problem remains, there may be an issue with the screen assembly. To fix that, you need to have the screen replaced.

Problem 5: Galaxy J7 hardware buttons stop working when the screen turns off

Phone type – Samsung Galaxy J7.

My phone’s power button, volume button and home buttons are not working. when I take out the battery and re- install it, the screen works and even keyboards are working. Then when screen light goes off it doesn’t works as none of the buttons are working. how to fix this?

Day before the phone went off i have connected my phone to car through bluetooth and played music almost for ten hours while i was travelling.but bluetooth is off now.please give me solution.is it a software problem or what? My phones software is upto date. — Kezang Jamtsho

Solution: Hi Kezang Jamtsho. Like Rabail above, you must do a factory reset first to know if it’s a software or hardware issue. Make sure that you observe the phone for a day after a factory reset (no apps installed). If you’ll get the same problem, you must have a hardware problem. You have the phone repaired or replaced.

Problem 6: Galaxy J7 flickering screen issue after repair

Good eve! I bought a Samsung Galaxy J7 last January 2015 and 1 month after i bought it, my phone screen is flickering when i turn off my screen light. So i decided to bring my phone to Samsung gadget care due to warranty. They fixed my phone and they told me that they changed the LCD. Last month, my phone keeps on flickering again. I already tried soft and hard reset but still same result. What would be the problem on my phone? They already change the LCD but still it keep on flickering.. Hope you could help me.. Thank you in advance…. God bless. — Rogelyn

Solution: Hi Rogelyn. Please refer to our suggestions for others who have similar issue. If nothing will change after you factory reset the device, bring it back to Samsung for another repair. LCD malfunction is rare and it is usually caused by damage from misuse — dropping a phone, exposing it to water, putting the device near a heat source, etc. We seldom hear of malfunctioning screen due to a software problem or bug so if your phone suffered any physical damage before, there may be a motherboard problem causing the screen to appear to flicker. If possible, ask Samsung to give you information about the repair and cause of the problem so you can prevent the issue from happening again.

Problem 7: Galaxy J7 takes a long time to type SMS for one contact

When texting only one contact it takes a very long time for everything to load. Sometimes i will even type a full message without anything coming on the screen. I can feel the vibration from pushing the buttons but nothing comes up. Sometimes it will put a few words on thw page other times it will back out completey. I dont understand why it only happens to one contact. — Jsmittle90

Solution: Hi Jsmittle90. Make sure that you wipe the cache and data (in this order) of all the apps involved when typing a message — messaging app, keyboard app, and Contacts app.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the cache and data of said apps won’t fix the problem, do a factory reset.

Problem 8: Galaxy J7 wifi keeps dropping

When connected to WiFi it will drop the connection and I have to scan and connect again. multiple times. My husband has the same phone and his phone stays connected.

Also Google Play Store opens by itself and I have found no adware. I have had the phone for 6 days – problem from the start but my service provider says they find nothing wrong with it. — Nelmari

Solution: Hi Nelmari. First of all, it’s not normal for Android to open an app like Google Play Store by itself. There must be something causing it. It can be a bug or a malware.

Secondly, what you want to do right now is to ensure that you start from scratch so you can then observe if wifi works normally when there are no apps installed, and if the Play Store will pull itself up without any user intervention. Do a factory reset and see what happens. If the situation won’t change, have the phone replaced.

Your second issue may be due to a bug with the app itself so you want to make sure that Google Play Store app is updated after you factory reset the phone. Be sure to allow it to install updates automatically to keep the rest of your apps updated as well.

Problem 9: Galaxy J7 not receiving incoming calls

Hello. I have a brand new Galaxy J7 2016. I am not receiving incoming phone calls. I have taken the phone to the AT&T store, which wouldn’t touch it since it is an international unlocked phone. I called customer service which disconnected me and reconnected me to the network. I have taken out the SIM card, taken out the battery, did a soft reset, and updated the APN settings. Is there anything else I can do? Thank you for your time. —         Victoria

Solution: Hi Victoria. There a few things that you need to check to identify the cause of your problem. Since you never bothered to give us a history of what happened prior to noticing the problem, our suggestions may not be extensive.

Is the phone unable to receive incoming calls from one contact or multiple contacts? If you’re having a problem with a single contact only, make sure to check if you’ve accidentally blocked the number. If you’re not sure, simply delete the contact and add it again afterwards.

If you happen to have issue with multiple contacts or all callers, try to wipe the cache and data of your Phone app first (steps provided above).  Once you’ve done that, make sure that you delete all your contacts from the phone and re-add them. An efficient way to do that is by creating a backup of your contacts first using Samsung Smart Switch app.

Is call barring enabled on your account or device?

We don’t know much about your particular phone model so you have to contact your carrier to ensure that your account is permitted to receive a call. Since you’re on AT&T, which is a GSM network, try to insert your SIM card to another device and call it. If you’ll be able to call it on a second device but not on the first one, that means that there’s an issue with your J7. Try to factory reset it to restore all software settings back to defaults.

If, on the other hand, you will still be unable to call your number when your SIM card is inserted in another device, the issue must be account specific. Let AT&T know about it so they can check further, or simply replace your SIM card.

Problem 10: Galaxy J7 can’t send email over wifi

Hi. My Samsung J7 can receive emails with no problem at all. If i want to send emails i have to switch my wifi off and go to my mobile data. Surely, there is something not right. I have been to my vodacom shop several times and when they send emails it works but i figured out its because i am on mobile data. How can this be fixed? I am tired of paying every time they said it’s fixed. Thanks in advance. — Dorish

Solution: Hi Dorish. In most cases, an issue like this is due to authentication problem with an Internet service provider such as the one for your home wifi. ISPs don’t want that their SMTP server will be used for sending junk emails or spam when a device is outside their network. So, they require each and every device to authenticate properly before sending an email and this may be where your issue lies. If you did not enter the Outgoing Server Authentication properly during the setup, your email provider or Internet service provider (if they are one and the same) may be blocking your emails from leaving their network. We don’t usually encounter this problem with popular email services like Gmail, Outlook, Yahoo, etc so we’re assuming you have an email account provided by your carrier. If that’s the case, you must work with them to resolve this issue. Make sure that you ask them for the correct port number to use when setting up your email account. You may also need to use SSL in this case so be sure that you cover that too.

In order to manually enter server settings for your email account, you must choose Manual setup option. If you’re using the built-in Samsung email app, Manual setup option should be available at the bottom part after you’ve typed in your email address.

If you’ll  have the same experience after you’ve reconfigured your email account, continue working with your carrier for a solution.

Problem 11: Galaxy J7 can’t move apps to SD card

Hi Droidguy. I recently bought a Samsung microSDHC Card (memory card)/Class 10/HD compliant which was 32GB and I’m using Samsung Galaxy J7. My problem is the SD card keeps showing up not enough memory whenever I tried to move my apps into external storage. While in storage settings was 170MB used of 31.24GB. Every application that I successfully transferred to SD Card is missing. I had to redownload and reinstall again and again. Please help me solve my problem. Thank you. — Nurul

Solution: Hi Nurul. Not all apps can be moved to external storage. If you don’t find any option to move an app to SD card under Application manager, that means NO. it’s that simple.

However, if there’s an option to move an app to SD card under Application Manager but the phone gives you an error that there’s not enough memory in the card, there may be bug causing it. To fix that, make sure that you try another known, working SD card. If the problem remains, do a factory reset before attempting to move apps again. If the same thing happens on the second SD card, there may be an issue with your phone. In that case, you may be better off by replacing it.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 disconnects Wi-Fi when screen is off, other issues

S7

We present to you 5 more #GalaxyS7 issues that we’ve encountered during the past few days. As usual, these issues are taken from questions we receive from our readers all over the world.

Below are the specific topics discussed in this material today:

  1. Galaxy S7 won’t boot in recovery mode| Unable to install stock ROM on Galaxy S7 Edge
  2. Computer can’t recognize a water damaged Galaxy S7
  3. Galaxy S7 shuts down on its own even with high battery charge
  4. Galaxy S7 screen is unresponsive and hardware buttons not working
  5. Galaxy S7 disconnects Wi-Fi when screen is off

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 won’t boot in recovery mode| Unable to install stock ROM on Galaxy S7 Edge

First off, I should say that I recently got this phone and it is the Duos version. Anyways, I’m having a problem with my Galaxy S7 Edge. The problem first occurred when I pressed and held the power button. the power off menu comes up and I saw more than 3 usual options. But I clicked the option that said “Recovery” and it shut down and booted until the Samsung logo/boot screen and then shuts down by itself. I cannot access the recovery or anything else other than the download mode. If I try to connect with Odin, my S7 Edge will not be detected, which means I can’t flash any stock ROMs or anything. If you please help me with my problem that would be amazing! Thanks guys! — Naman

Solution: Hi Naman. Why would you want to access Recovery mode if you are intent on flashing something? Manual installation of a new ROM requires that you boot the S7 in download mode, not in recovery mode. If your computer’s Odin program can’t detect that the S7 is already in download mode when you connect it via USB, something must be wrong with it. There’s no software fix for phone that doesn’t show in Odin. That it won’t also boot in recovery mode is another evidence that your device does not work properly. Call Samsung and have your S7 replaced.

Problem #2: Computer can’t recognize a water damaged Galaxy S7

Alright. Phone has been water damaged, sipping water from a water bottle on a table where the phone laid out. It got two problems.

1.Phantom touches on menu(multitasking button) button pretty much nonstop.

  1. Only able to being charged from computer even though it can’t be found and is unrecognized. Nothing happens through wall charges.

My plan was getting rid of the multitasking capacitive button. From researching the google it could be done by rooting the telephone and change something with a program so that button wouldn’t be used and unresponsive.

Problem is, its unrecognized through computer so I can’t root it. And the cause of this, I suppose is something similar to why it can’t be charged through the wall and only with the USB cable contacted to a computer.

So I could survive with this phone if I just got it recognizable so I could root it and deactivate the multitasking button so I could skip the spam. Regards. — Robert

Solution: Hi Robert. Your plan won’t work. Fixing a hardware problem with software solutions never works. The main hindrance is obviously the bad USB port on the phone. It’s very likely that water may have found its way into the USB port assembly and shorted some parts of it, causing the issue you’re having right now. Unless the USB port is repaired or replaced, there’s no hope for your plan. The best course of action for you is to have the phone repaired first so it will be cleaned and dried properly first. Only then will you know if further repair or replacement is worth doing. We don’t know the extent of the hardware damage on your phone right now, but water exposure almost always result to more problems in the future.

Problem #3: Galaxy S7 shuts down on its own even with high battery charge

Ever since I first bought this phone, about every 1-2 weeks the phone would turn off regardless of the battery level without any feedback. When connected to a charger during this time, the phone would show that the phone needed to be charged. then it would show that there is some random amount of charge in the phone (typically around 80%). and when I tried to be turned back on in any mode the phone would display that it needed to be charged.

Typically if I left my phone alone for an hour or two, regardless of charging it or not, I would be able to turn the phone back on. This didn’t bother me too much but move forward a few months and the frequency of this problem has increased and the response time has gotten up to entire days. Should I just replace the phone or could this be fixed somehow? Thanks. — Benjamin

Solution: Hi Benjamin. An issue like this can sometimes be caused by a software bug. The phone’s physical battery is simply a dumb cell that stores and discharges power. Charging process and power consumption is managed by your phone’s operating system, which can sometimes be affected if related system files become corrupted. To rectify this, calibrating the battery must be done. Here’s how it’s done:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

Should the issue remains after you have calibrated the battery, don’t hesitate to do a factory reset as this may be an operating system issue. Make sure to back up your personal data (photos, videos, contacts, etc) and perform a factory reset. For reference, please see steps below on how to do a factory reset:

  • Turn off the Galaxy S7 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy S7 screen is unresponsive and hardware buttons not working

Hello. My name is Natalie and I have a phone that is not working. It is a Galaxy S7. Yesterday there were multimedia messages sent and after that the phone will not turn back on. While the phone was plugged in it would cycle through the Galaxy start-up screen, vibrate, then turn off. It would do that over and over.

I tried turning it on to Safe mode, and it would get stuck during the start up of that on the colored “Samsung”. I am not familiar with droids, so I have taken advantage of google, but cannot seem to find anything.

Today, I started the phone. It turned on as normal, but the screen says it is roaming and at the bottom says, “currently unable to download. Please try again later.” The phone does not respond to touch nor any buttons. The screen does not time out either.

The phone was bought at a US Cellular store, but was refurbished. I think that is all of the information I have.

One more thing. I have pictures on the phone  I would like to keep them if possible. SO If I HAVE to factory restore is there a way to transfer what is not on my microchip to another form of storage? Thank you for your time!! — Natalie

Solution: Hi Natalie. The answer to your question about photos stored in the phone is no. if the phone turns on but does not respond to any touch commands on the screen, there’s no way for you to select the file transfer mode (MTP) if you connect it to a computer via USB. That means that your photos right now are good as gone.

The best thing that you can do right now is to boot the phone in recovery mode and attempt a factory reset. If the phone remains unresponsive to hardware button combinations, you’re out of luck. Call your carrier or Samsung so it can be repaired or replaced.

Problem #5: Galaxy S7 disconnects Wi-Fi when screen is off

About 90% of the time when I lock my phone, even though it is connected to the wifi at the time, when I unlock it it takes a minute or two to reconnect to the wifi. Meaning I don’t get my notifications and emails unless I unlock my phone and let it connect it to the wifi once more. This never used to happen, and has only started in the last few weeks. In my phone settings it is set to receive notifications even with it is asleep or locked. I’ve tried restarting my phone, but I still have the same issue. I’ve forgotten my wifi network, and reentered the password but I still have the same issue.

I hope this makes sense! Any idea on what’s going on? — Tiffany

Solution: Hi Tiffany. If this issue started happening after updating to Marshmallow, you’re not alone. Google is aware of this issue and it’s been submitted for review since last year. We are not aware though if this has been addressed already, if it’s still considered work in progress.

You can do the same set of software troubleshooting like wiping the cache partition and performing a factory reset.

To wipe the cache partition, follow these steps:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 keeps losing Wi-Fi, mobile data, and cellular signals after Android update, other issues

This is the final post for #GalaxyS6 issues for the week. We hope that those looking for solutions to similar issues mentioned here will find this article useful. We will resume publishing more of the same posts in the coming weeks so keep watching.

s6

These are the specific topics we discuss here today:

  1. Google Calendar and Task apps in Galaxy S6 opens links in Chrome instead of Gmail app
  2. Sprint Galaxy S6 periodically losing Wi-Fi, mobile data, and cellular signals after Android update
  3. Galaxy S6 buttons not working properly | Galaxy S6 screen is cracked
  4. Galaxy S6 keeps showing apps have stopped working
  5. Verizon Galaxy S6 can make or receive phone calls | Can’t hear the person on the other end when Galaxy S6 is receiving or making calls
  6. Galaxy S6 Edge won’t sync email after installing Android update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Google Calendar and Task apps in Galaxy S6 opens links in Chrome instead of Gmail app

Hello. I am using Google Calendar App on Android (have been for a long time with no issues, on multiple devices). I use the Gmail App for Android (also for a long time, no problems). I also use Google Calendar & Gmail on my desktop – all sync successfully across all platforms, including EVENTS ADDED FROM GMAIL that INCLUDE THE EMAIL LINKS. The all caps is now the problem – suddenly, when attempting to open these EMAIL LINKS in the Google Calendar App, the App included a message that I did not seem to be using the Gmail app & only opens the Gmail Inbox in Gmail Mobile Browser on the Chrome browser (Not the specific email). The same is true for links in Google Tasks (for which I use GTasks app) – as of the same time, those links no longer show & even if I add it manually to the task notes, it does not open GMail App – but the same GMail Inbox on Mobile Browser version in Chrome.

It doesn’t matter how I create the event, task or link, the result is the same – from More tab, create event – from a date or time in the actual email – automatic entry from email — adding the email link as a note to any calendar event result is the same, GMail Inbox in GMail Mobile Browser on Chrome. It is as if the calendar app, GTasks or phone no longer finds the GMail app. I cannot find a setting to “reconnect” them. Any suggestions?

Actions taken (not necessarily in this order):

  • account removed and restored apps
  • uninstalled and reinstalled phone
  • restarted app
  • caches cleared
  • looked for some change in permissions that could have caused this to no avail
  • confirmed phone software fully updated to most recent version available for it.

Thanks for any help you can provide. — Julie

Solution: Hi Julie. One thing that we don’t see in the things you’ve tried is to clear Google Chrome browser as the default app.  Go under phone Settings>Applications>Default Applications. Once you’re in default applications section, tap on CLEAR button beside Google Chrome and try again.

If that won’t work, wipe the phone via factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t change the behavior of the apps in question, it’s very likely that Google may have changed some codes that resulted to this bug. Don’t hesitate to contact Google for more assistance.

Problem #2: Sprint Galaxy S6 periodically losing Wi-Fi, mobile data, and cellular signals after Android update

Hi. Phone- Samsung S6. All updates to date. Very Strong Wi-fi signal —  52Mbps. Software Version: G920PVPS3CPG1 Hardware: G920P.02 Android version: 6.0.1 Security:  MDF v2.0 rel 6 VPN v1.4 rel 6.1

Saw that you gave an answer to Chris about connection problems with home Wi-fi. I keep my phone on my desk, which is >10 feet from the WI-FI / router. I do not have restrictions and everything was working fine until about 2-3 weeks ago when Droid updated to the newest software. Since then it drops signal all the time … wi-fi, mobile data, etc. even when it has 2-4 bars of service. Took it to Sprint. They did the PRL and something else to it…said that might fix it…ha..no it did not.

Anything you know of might be making it switch off from Wi-fi or mobile data areas? Like I said, I leave the phone sitting there…20 minutes later…you have lost data connection and nothing has changed. Router has been reset, etc. and it’s basically only 4 months old. My computer does not lose connection or anything else connected to the WIFI….3 tablets do not have the problem. I depend on the Wi-fi for phone service in this low lying area so at night I wake up, lost connection, no phone service now either…hit wi-fi to reconnect. It will…just needs a kick sometimes. — Darryl

Solution: Hi Darryl. There are two basic things that you must do if problems occur after updating Android — wipe the cache partition and factory reset. If you haven’t tried wiping the cache partition yet, kindly follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Observe the phone for sometime so you’ll know if the problem remains. If nothing will change, do a factory reset. Steps are provided above.

There’s a reason why developers release updates from time to time. Now, sometimes incompatible/outdated apps can also result to conflicts with the operating system. Make sure that ALL of your installed apps are updated, or more importantly, designed to work with whatever firmware version you have. Due to Android fragmentation, making sure that apps will work properly with almost all Android devices and firmware version can be very demanding for developers. An app designed to work with Android Lollipop may now become buggy when used with Marshmallow or its later versions. It’s also worth noting that changes made by carriers to the most recent Android iteration can result to a unique bug for a particular phone model. For example, AT&T firmware update may lead so some form of SMS-related issues on their devices, which will be unheard of in the same device running on Verizon network.

Some network-related issues may also be attributed to a buggy or outdated baseband version of the phone. Baseband version is an operating system solely used by an Android device’s modem or communication processor, which is a chip responsible for processing all networking functions. The code used by the modem is separate from Android (operating system) so it must also be updated periodically so that it works harmoniously with whatever new changes to Android OS brings. Because modem chips running in some Galaxy S models may not be manufactured by Samsung (other manufactures include Texas Instruments, Qualcomm, or Intel), firmware update for a particular chip may not be up-to-date (although most of the time third party manufacturers include their own updates with carrier Over-the-air updates). Since only the firmware developer from a carrier knows whether or not there’s a baseband version update included in a usual OTA update, there’s no way for us or the users to know it. If your network-related issues stay after a factory reset, we strongly suggest that you seek help from your carrier.

Problem #3: Galaxy S6 buttons not working properly | Galaxy S6 screen is cracked

Hi. My lock button and home button work…occasionally … to be modest. They work about 10% of the time I push them. I tried to turn on the accessibility menu but those don’t work either. When I booted in safe mode, I got the Android service screen with “Optimizing App 3 of 3” before getting to the lock screen while holding the volume down button. In safe mode, the problem persists when I am in a factory installed app (such as Gmail). The problem did not happen when I did not have an app open (when I was at the home screen hitting the lock button).

I installed button savior, and this allows me an option to lock or power off my phone consistently, but all of these symptoms seem so odd and inconsistent with either completely hardware or app issues.

Please let me know if you have any idea what may be going on and how to fix it. Also, I don’t think it is related, but my screen has been cracked almost since I got the phone – just in case it is relevant. — Cat

Solution: Hi Cat. If software solutions (like booting in safe mode, wiping the cache partition, or factory reset) did not help, then you can assume that you have a hardware issue. A cracked screen is NOT normal and is usually an indicator that the device may have been dropped. Also, a hardware button that doesn’t work of the time is a clear sign of hardware malfunction. All these signs should have prompt you to seek professional help. There’s no software “magic” that you can do to fix them on your end. Have the phone’s hardware checked so issues can be identified. Better still, simply have the phone replaced. A repair on this type of issue may not guarantee a full fix.

Problem #4: Galaxy S6 keeps showing apps have stopped working

Trouble started Labor Day weekend with apps displaying the message “Unfortunately Maps, Calendar, Lyft, Google UI, Google Play, Pandora ect. has stopped.” On occasion a prompt to report the problem would pop up and I would attempt to send it. Some times going through, others I’d simply be flooded with stopped app errors. Then it began restarting itself. After 10 minutes or so it would calm down, but as the weeks progressed, it got worse until now it refuses to be turned off via the power button, though it does vibrate and restart when pressed though no power menu is displayed. Repeated scans with AVG mobile have shown no problems, and I have a minimum of apps. I was able to get to safe mode, however while it “initialized background” it would restart. It also enables NFC every time. At this time, I am just waiting for it to lose the last of its 22% power. Until I hear from you, I’ll simply drain the power to FORCE it to shut down and plug it in an attempt a proper restart. Earlier tonight the android OS updated and optimized 40 apps followed by an additional 10. — Hitch

Solution: Hi Hitch. These are things that you can try (in this order):

  1. Do a factory reset (steps provided above)
  2. Observe the phone for a few hours (without installing back your apps)
  3. Contact Samsung (or your carrier) for replacement if nothing changes

The first two steps are important if you want to find out if a software modification has resulted to apps crashing constantly. You also need to do them if you attempted to root or modify the official firmware prior to contacting us. Flashing custom ROMs or rooting can lead to problems at times. Make sure to flash the stock firmware if the problems started to appear after you installed a custom ROM.

If you dropped the phone or got it wet (without notifying us about it), forget the first two steps and simply proceed to the third. Doing any software solution won’t help.

Problem #5: Verizon Galaxy S6 can make or receive phone calls | Can’t hear the person on the other end when Galaxy S6 is receiving or making calls

No one can hear me, whether I call them or they call me, no one can hear me. My phone breaks up so badly they can’t make out a thing I am saying. I use my phone for work, and my customers get so mad I have to stop and find a phone! Verizon told me it was APPS on my phone. I took ALL the apps off, and still have the issues, so now I have a $700 useless phone. I can’t even use it for apps, which I don’t understand since my son has LOTS of apps and can still use his phone as a phone.

This is a serious problem for me and Verizon will not help at all. I have done both soft and hard resets, I have taken all the apps off, I have downloaded the Kill Task, I have turned it off and on a million times. The only thing left to do is run over the stupid thing, unless you know of something I haven’t tried. — Valerie

Solution: Hi Valerie. To check if it’s really an app issue, do another round of factory reset and observe the phone for a day. Make sure that you don’t re-install your apps during the observation period.

If you’ve already tried the software solutions we mention above without apparent change to your phone’s behavior, now may be the time to find a replacement unit. There’s a big chance that the problem is hardware in nature, possibly a bad microphone, so getting a new phone (or having the microphone replaced) is the resolution.

Problem #6: Galaxy S6 Edge won’t sync email after installing Android update

My problem is the following: I have the S6 Edge configured with my Outlook work email account and two Gmails accounts. After I installed one of the Samsung Android update, I have stopped receiving emails. What happens is that I need to enter the mail app so it syncs and I can receive the emails. This is driving me crazy because I need the phone to let me know when I receive new email. What´s the point of me having to refresh my email every 15 minutes to see if I receive an email? I checked the sync options and reconfigured the account several time with my company´s IT guy and they got to the conclusion that this was an error with the last Android update that Samsung was going to correct in the next update.

Yesterday I installed the new Android update with the hope that this would be solved and I´m at the same place. Do you know what is happening? Fun fact: when the phone is charging (I mean connected to any power source, emails arrive just fine) Thanks!! — Martin

Solution: Hi Martin. We don’t know what’s happening either but if the issue started after an update, wiping the cache partition and doing a factory reset may help. If these two change anything, then you may simply have to wait for a patch that may address this bug.

 


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