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Group Messaging Issue

Galaxy Note 5 keeps saying memory is full, stuck in Android logo screen, other issues

Hello guys! Welcome to another #GalaxyNote5 article. This post covers 9 more Note 5 problems we’ve received over the span of a few days so we hope that some of you will find it helpful.

Below are the topics that are included in this post:

  1. Galaxy Note 5 becomes unresponsive after clearing cache
  2. Galaxy Note 5 messaging app keeps crashing
  3. Galaxy Note 5 can’t send/receive group messages
  4. Galaxy Note 5 keeps saying memory is full
  5. Photos taken by Galaxy Note 5 camera disappeared
  6. Galaxy Note 5 lock screen not working all the time
  7. Galaxy Note 5 camera not working, won’t take pictures
  8. Galaxy Note 5 stuck in Android logo screen after an update
  9. Galaxy Note 5 bluetooth issues after repair

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 becomes unresponsive after clearing cache

I was attempting to clear the cache and cookies on my Samsung Note 5 and the screen turned to a yellow triangle with a black exclamation mark inside 2 vertical white dots in decreasing size below the middle of the bottom of the triangle and a white android symbol tipped to the right with “x’s” for eyes. The phone is locked. Cannot turn off…just waiting for the battery to wear down. Could not figure out how to remove the back cover to attempt a soft reset but reading some online discussions on this problem that did not fix the problem for others. Thank you for any assistance you can provide! — Kim

Solution: Hi Kim. In older phones, removing the back cover and the battery would have easily did a restart. This is not obviously possible with the Galaxy Note 5 so to simulate a “battery pull,”  also known as soft reset, you must do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.
  4. Note The device powers down completely. It is recommended that the device be powered up in Safe Mode.

Problem #2: Galaxy Note 5 messaging app keeps crashing

My text messaging lags a lot, sometimes even closing completely out and I get an on screen error notification saying (sorry messaging isn’t responding right now). When I’m typing and the phone is receiving a message it will close out giving me the same notification. I will open up the messaging to go back to my conversation and everything I had typed out is gone, not saved as a draft.

It will also sometimes include words I didn’t type when it’s freezing up then will continue allowing me to type without force closing. I’ve done everything I know to do besides a hard reset and clearing data in my app manager. Yes I have cleared the cache and kept all running apps closed. No I have not recently downloaded anything that could cause my phone to be bugged or have a virus.         — Ashley

Solution: Hi Ashley. Try to boot the phone to safe mode to see if a third party app is causing this trouble. Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running.

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Observe the phone by creating a message in the messaging app. Try to do this for a few hours to notice any difference. You can also try to see if this is an app-level bug by using a different messaging app.

If the problem returns, do a factory reset. Here’s how:

  1. Create a backup of your important files.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 can’t send/receive group messages

I am having difficulty sending/receiving text messages to multiple recipients with my Samsung Galaxy Note 5. My carrier is PureTalk on the ATT network. I am using the default Samsung messaging app. I text with my two brothers frequently and receive MMS messages from one of them. They could include a photo or a video and the letters MMS show up just above the received text time stamp. MMS also appears in this location with text only. I interpret this to be a message from my brother that is also being sent to the other brother, hence the MMS indication. There is no way that I can find how to tell whether the received message is delivered to multiple recipients. I have assumed that a reply to a message sent to multiple recipients is a reply to all. However, my brother continues to ask me why I did not reply to all. He says he is able to tell I do not reply to all when he checks responses to his group messages and sees my responses are never listed and that my texts are always to him only. He said try creating a group comprised of my two brothers and sending the reply to the group. I did this and am told I am still replying only to him.

Also, when I reply to one of these MMS texts and choose to specify the recipients (without using the group I created), the sender shows up as the only recipient (by default I guess). When I add the 2nd brother from my contacts list the screen changes to a text chain from the added brother, rather than the sending brother, and I then have no idea if the reply went to both or just the newly added brother. This is all so non-intuitive when coming from a flip phone (with SMS only) to this 2-month old Note 5. Do you have any suggestions? Thanks. — Scott

Solution: Hi Scott. Group messaging is a hit-and-miss feature that has multiple moving parts. A lot of times, group messaging is affected by incompatible devices, apps, or network. If your two brothers are using different phones like iPhones or different, non-Android phones, there’s a big chance that group messaging may not work between the three of you at all. Even if you send a message as a group message from your end, one brother may only receive it as an individual message due to incompatibility issue. The same is true in reverse, with your phone receiving only individual texts even though your brothers replied to the message as a group message.

As a workaround, you can try to use inter-platform apps instead such as Google Hangouts or Facebook’s Messenger to ensure that each one of you receives messages in a group setting.

As reference, below are the steps on how to send a group message in a Galaxy Note 5:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. Tap Select all or manually select recipients.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon

If you’ve been doing this already but the problem continues, you’re out of luck and must use alternate means to group messaging.

Problem #4: Galaxy Note 5 keeps saying memory is full

My husband purchased a Galaxy Note 5 on 2-25-17 and it keeps saying memory full. His phone is only half full. He shuts it off and turns it back on and his correct memory usage comes back. The Note 5 has no removable battery and no SD card. Any suggestions? — Carrie

Solution: Hi Carrie. If the phone is brand new, consider doing some software troubleshooting first to see if there’s an app or software bug that causes the trouble. If, on the other hand, the phone is pre-owned, this may be an on-going problem that the previous owner failed to notify you of so you must try to have it returned.

To troubleshoot the problem, the first step that you want to do is wipe the cache partition to refresh the system cache. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Other troubleshooting steps that you can try include:

  • Booting to safe mode (refer to the steps above)
  • Installing app and system updates
  • Factory reset (refer to the steps above)

Problem #5: Photos taken by Galaxy Note 5 camera disappeared

I noticed that some pictures are missing from my Gallery. I searched in the phone folders but they are gone. I am sure i did not delete and also sure that i took those pictures with my phone camera.        — Azizashal

Solution: Hi Azizashal. If you’ve already scoured all phone folders for your photos, try to back your phone up using Samsung Smart Switch and search all folders again in the computer. If this won’t help find them either, that’s sad but there’s nothing more that we can do to help.

Problem #6: Galaxy Note 5 lock screen not working all the time

Phone will not lock immediately on occasions. I have checked all settings and taken it to the Verizon store for them to work in it. They reset everything back to factory settings and checked my settings. After several days the swipe screen lock did the same thing. — Lynndavis0428

Solution: Hi Lynndavis0428. If the problem returns after a factory reset, you may have simply re-introduced the cause of it by installing a problematic app. Try to start the phone in safe mode and observe how the lock screen works for a few days. Safe mode blocks third party apps and services so you will be unable to use third party apps throughout the observation period. To boot to safe mode, do these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button

Alternatively, you can do another round of factory reset and observe how lock screen works when there are no apps and updates installed.

If you think an app is causing the problem, you must uninstall them one by one in order to identify it.

Problem #7: Galaxy Note 5 camera not working, won’t take pictures

The camera stopped video recording a few days ago, then I woke up to find that the camera will not take pictures either. No error message, just nothing happens when I hit either button. I tried turning my phone off, but still the same outcome. I do not have access to the battery for a soft reset. — Bruce

Solution: Hi Bruce. Do a factory reset and see how it goes from there. If this is due to a software bug, factory reset should fix it. If the problem remains after a factory reset, that’s an indication that bad hardware is causing it. In this case, you want to send it in for repair or replacement.

  1. To factory reset your Note 5, follow these steps:
  2. Create a backup of your important files.
  3. From the Home screen, tap the Apps icon.
  4. Find and tap the Settings icon.
  5. Under the ‘Personal’ section, find and tap Backup and reset.
  6. Tap Factory data reset.
  7. Touch Reset device to proceed with the reset.
  8. Depending on the security lock you used, enter the PIN or password.
  9. Tap Continue.
  10. Touch Delete all to confirm your action.

Problem #8: Galaxy Note 5 stuck in Android logo screen after an update

Hi. I completed the new update on my Note 5. I cleared the caches like you instructed in the troubleshooting section, sadly that did not work. I even went as far as doing a factory reset and the Android icon keeps flashing as well as the black screen with the logo. What else can i do? It was perfectly fine until the update. Thanks in advance for any information. — Tdfajardo

Solution: Hi Tdfajardo. We don’t know the history of your device so there’s really nothing much that we can do to help. If factory reset did not fix the issue though, the update may have corrupted the bootloader so there may be a need to reflash it. Before you try manual flashing though, we strongly suggest that you talk to Samsung or your carrier for  a replacement instead. We are assuming of course that OTA update was the only thing that you tried differently. If this problem occurred after a failed manual flashing, try to reflash the bootloader before attempting to reflash a stock firmware. Below are the general steps on how to flash a bootloader. Keep in mind that the exact steps may vary on your phone model so we are not responsible for any damage. Do your own research first to avoid causing further complications.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #9: Galaxy Note 5 bluetooth issues after repair

I recently replaced the screen, LCD, digitizer and the charging port in my Note 5 and after I put it back together bluetooth is having major connectivity issues. Is there something in the phone that could cause this? My battery also gets hot. — Jeremy

Solution: Hi Jeremy. This is exactly one of the reasons why repairs should only be done by professionals. If you don’t know what to do next, we suggest that you let someone that knows how to do the job check the phone.

As far as knowing what may be causing the issues, there’s nothing that we can do for you. A full hardware check and diagnostics must be done to determine that. We can’t obviously check the device physically so we can’t even know where to start. There may be a short in the logic board or poorly done weld between parts. If you were not careful and used an incompatible replacement part, that can also result to issues that  may manifest in something you’re experiencing right now.

 


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Galaxy Note 5 showing “not registered on network” error when trying to make a call, other issues

Hello Android community! Welcome to another #GalaxyNote5 episode. This article addresses some Note 5 issues sent our way for the past few days so if you recently sent us a message but don’t see it published here, keep watching for our next Note 5 post.

For now, here are the specific topics covered in this article:

  1. Galaxy Note 5 group messaging not working
  2. How to unlock the screen of Galaxy Note 5
  3. Galaxy Note 5 showing “not registered on network” error when trying to make a call
  4. Galaxy Note 5 screen is black and won’t turn on
  5. Galaxy Note 5 multiple issues after Nougat update
  6. Galaxy Note 5 battery acting up after installing Android update
  7. Galaxy Note 5 random ad popups keep showing
  8. Google Text-to-speech not working properly after updating Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 group messaging not working

Hello. Since getting this Android phone, I have been unable to send or receive group messages. My friend (who has the same phone, but a different carrier) has the exact same issue. When I send, they show up on the recipient’s phone as an individual text. And when I receive, it shows up as an individual text on my phone too. We have tried changing the settings to automatically choose group message when there is more than one recipient, and we can see the check box show up each time. But when we test it out by sending a message to a group of friends, they all say they receive it as an individual text. We have checked, and our mobile data is turned on.

Also, my cousin and sister have iPhones and they sent me a group message and I DID receive it. I saw that my cousin had sent a text to me and my sister. But when I responded, they each got individual texts. Please help! It’s really annoying not being able to send group messages. Thanks. — Amy

Solution: Hi Amy. First of all, we want to make it clear that third party support teams like us can only do so much when it comes to troubleshooting group messaging problems. This problem can sometimes be caused by account-related factors beyond our reach so it’s best if your carrier is the one investigating it. There may be a need to update your account from your carrier’s end. Such task cannot be done by any other group aside from the customer service or technical group of your carrier.

Secondly, your phone must be connected to mobile data during sending and receiving of a group message. Sometimes, carriers will convert an incoming group message into individual text messages if your phone is not connected to mobile data. Most smartphones convert a text message being sent to multiple recipients into MMS, even if there’s no picture or video attached. The problem occurs when the receiving phone does not have an active mobile data connection as MMS requires mobile data or cellular data to work. You have to make sure that your mobile data is working when sending and receiving a group message.

Thirdly, receiving and sending parties must support the group messaging protocol you’re using. If their device does not support group messaging or their carrier does not permit group messaging in their accounts, your messages to them may be transmitted as individual text messages and not in group form. And like you, their device must have working mobile data during sending and receiving of MMS or group message. If you are positive that your account is permitted to use group messaging and mobile data in your device works well every time, then the problem must lie on the other side. This means that we’re not even talking about a bug here. It’s just how it is. This iPhone and Android devices do not interact well and this is very apparent when it comes to group messaging. You should talk to your carrier about the issue to see if there’s something that they can suggest.

If there’s nothing your carrier can do to fix the problem, you just have to accept the fact and go on with your life. As a workaround though, you can try to convince your friends you interact in a group to use their regular messaging app. You can use other third party apps that works in almost all platforms like Facebook Messenger, Whatsapp, Google Hangouts, or Skype.

Problem #2: How to unlock the screen of Galaxy Note 5

I wanted to learn about locking my phone for times I might lose it. Somehow I have locked it! It thinks someone else has found it, says CALL OWNER Locked by Android Device Manager. It won’t unlock every time I try my password. it says wait 29 seconds. My phone is a Samsung Note 5, less than a year old.

Your site helped with the Marshmallow fiasco last week, hoping for more help now. Leaving the States on Monday for vacation and I need my phone working. I am using my laptop to type now. — Sandy

Solution: Hi Sandy. There are four ways to allow you to unlock your phone’s screen so you can use it again:

  1. unlock your Note 5 with Android Device Manager
  2. unlock your Note 5 with Samsung Find My Mobile
  3. unlock your Note 5 with factory reset via Recovery mode
  4. unlock your Note 5 by flashing stock firmware to it

How to unlock your Note 5 with Android Device Manager

The first unlocking is definitely out of the question because it appears to be the one blocking your access in the first place. In case you are doing it wrong however, here are the steps you need to do to use this Google service:

  1. Go to the Android Device Manager page on your laptop.
  2. Sign in to your Google account if prompted. Make sure that you sign in to the same Google account that’s registered on your phone.
  3. Find your Galaxy Note 5 on the screen.
  4. Enable “Lock & Erase” feature.
  5. Follow the given steps on the page to lock your phone.
  6. Set a temporary password.
  7. Enter the temporary password on your Note 5.
  8. Create a new password.

How to unlock your Note 5 with Samsung Find My Mobile

The second option via Samsung Find My Mobile will only work if you signed up to this service during the initial set up of your Note 5. If you did not sign in to your Samsung account in your phone, Samsung Find My Mobile option will not help.

If you registered your Note 5 to Samsung before, these are the steps that you can try to unlock it:

  1. Go to the Samsung Find My Mobile page on your laptop
  2. Sign in to your Samsung account if prompted.
  3. Use the Find My Mobile service to temporary reset the password
  4. Bypass the lock screen using the new temporary password
  5. Set a new password

How to unlock your Note 5 with factory reset via Recovery mode

The third option is only recommended if the first two options won’t work. Keep in mind that doing a factory reset on your phone will trip Samsung’s Factory Reset Protection feature. This feature will prompt you to enter the registered Google account username and password. If you can’t provide them, you will never be able to unlock the phone again unless you will do the last option — flashing stock firmware to it.

How to unlock your Note 5 by flashing stock firmware

Flashing is basically an Android term if you want to install a new firmware to your device. This procedure is not recommended for beginners as it requires above average understanding of modifying core system files and can result to bricking the phone if not done properly. If you have no other choice but this, make sure that you do some research on how to do it on your device. Flashing stock firmware vary by phone model so be sure to use a good guide and correct firmware.

Problem #3: Galaxy Note 5 showing “not registered on network” error when trying to make a call

Good Day. Thank you for the educational website. I have a Samsung Galaxy Note 5. Almost everyday, when trying to make a call, I get a message ‘NOT REGISTERED ON NETWORK’. I then have to switch the phone off and on again to make a call. I then see many messages of missed calls. All the time, the phone shows signal and the data works. I still get my whatsapp messages etc.. I tried doing what your site says to do for Note 4 but did not succeed. — Amod

Solution: Hi Amod. If you already tried wiping the phone clean with factory reset and nothing changed, you should consider contacting your carrier. There may be a network problem causing it so any device troubleshooting that you will do may not fix the problem.

For reference, these are the steps on how to factory reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
  9. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

Problem #4: Galaxy Note 5 screen is black and won’t turn on

At first, my phone hanged up and it turned off by itself by the time battery was drained so i charged it. Next was shutting off on its own. Then whenever i open it, it’s just black screen. I notice when it was charging and i open it. It works but then someone told me your phone might be full. So while i was trying to transfer. I remove the charger and put on the usb. It shut down and never open up again. I tried some of your tips like hold the volume down and power for 20 seconds it doenst work. Hold the volume up, home and power still it doesnt work. I hope you can help me recover all data from my phone and help me open it. — Karen

Solution: Hi Karen. We know you’re worried about losing your data but your main concern right now is not on how to recover them but to check whether or not the phone still turns on. There’s no way you’ll be able to recover your files if the phone remains unresponsive and won’t boot up. To check that, you must try to do some hardware button combinations so you can then do follow up troubleshooting. Below are the steps that you should do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone is totally dead and does not show any indications that it’s on such as lit LED light, vibration when restarting, or notification sound for incoming calls or text, there may be a hardware issue behind the trouble. In this case, you have no choice but to send it in for repair or replacement. Keep in mind that repair via Samsung entails wiping the memory of the phone so try not to send the device to them for repair. If possible, tap the aid of a third party service center so you can tell them not to wipe the memory IF they can repair or make it turn back on.

On the other hand, if your phone shows signs that it’s turning on but the screen remains black, the problem may be isolated to the screen assembly only. Replacing the screen may fix the issue and will allow you to access your data back.

Problem #5: Galaxy Note 5 multiple issues after Nougat update

This is more of a complaint then an issue and I’m looking for someone to notify. Ever since my Note 5 updated to Nougat 7, my phone does obnoxious things.

First, if I tap lightly on a text thread to open up a thread, it constantly thinks I’m swiping on the thread to dial that person and it calls them! It is so sensitive that it happens all the time and I cannot stand it!

Also, my texting keyboard seems smaller….I constantly hit keys I never had issues withbefore. I asked another Samsung droid user, two to be exact, and they both said they have the same issues since this update! Where can I get my complaint heard? — Sarah

Solution: Hi Sarah. If you downloaded Android updates by air, the best place to make yourself heard is by going to your carrier’s support website or forums. Although Google is the developer of vanilla Android, your carrier has modified the original version so it can add or remove features for its own use. Thus the final Android code that’s installed on your phone is basically flavored by your carrier’s modifications, which is mostly the cause of a lot of update-related issues. Unfortunately, there’s no easy way to let them know if the issue you’re encountering is caused by poor coding on their part, or by some other factors outside their control. Still, contacting them and letting them know of the problem should be worth your while.

Should you want to let Google know of your specific issues, you can also visit their

Google Product Forums.

Problem #6: Galaxy Note 5 battery acting up after installing Android update

Hi. I have read the problems and solutions with battery with new system update of Note 5 in your website. I am also having issues with my battery after the update. For the first time I used it after the update, the battery drains very fast… but after a few days it seems okay. Now I’m having a little confusion when I’m charging the phone. I usually charge the phone while it is turned off… sometimes I don’t charge it until 100%. The last time I charge it, the phone shows that the battery was charge until 93% only but when I turned it on, the battery is in 100%. Will this affect my battery? Please help me. I’m a little scared that it will damage my phone.        — Lara

Solution: Hi Lara. We are not quite sure if we understand what you are asking exactly but if you think your Note 5’s battery is acting up, a battery calibration may fix it. Here are the steps that you must do:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #7: Galaxy Note 5 random ad popups keep showing

I updated my Note 5 to Nougat and now I am having a couple of issues. The first one is the calling issue. I saw your suggestions for that and will be trying those shortly. The second issue I am having is that random ads keep popping up at the top of my phone. If I click on the add it goes to a white screen and the add is still there on top. It covers the top quarter of my phone and the only way to get rid of it is to restart my phone. I have deleted some apps to see if that was the issue but, it hasn’t worked so far. Any suggestions you could give would be greatly appreciated. Thank you. — Julie

Solution: Hi Julie. Normally, ads should only be shown if you’re using an app that supports them. Most apps generate revenue for their developers by displaying ads but if you are getting persistent or random ads popups every time, even if you’re not using an app that supports them, that’s a different story. It can even be a sign of malware infection. Go over your list of apps and uninstall those that you don’t need and see if that will fix the problem. If the issue remains, continue uninstalling apps until the problem is eliminated. Be sure to check whether or not the pop ups remain after you remove an app to prevent uninstalling clean or legitimate apps.

If that won’t do it, try wiping the phone with factory reset.

Problem #8: Google Text-to-speech not working properly after updating Galaxy Note 5

I received a Samsung update pushed to my phone on March 22nd. After that update, I noticed a change when using speech to text, via Google. You know how sometimes a word or a phrase will be underlined, and when you click on what’s underlined, a suggestion box will pop up to change a word or part of the phrase? Well now the suggestion box is almost black and the font is black and it makes it extremely hard for me to even see what words it’s suggesting. Then I usually try to tap all around the screen (other than on the suggestion box) to get the suggesting box to go away, only to end up having to close out speech to text, so that then I can go in and manually type what I want the word to say. So, two things: 1) how can I change the color of the suggestion box so that I can see the words better? 2) is there a way to make the suggestion box not so sensitive so that I don’t have to completely get out of speech to text before I can go back in to the text and edit what I was trying to say? Thank you!! — Jennifer

Solution: Hi Jennifer. There’s no native speech to text app in Galaxy Note 5 so we are assuming you’re actually referring to the built in text-to-speech engine by Google. If you’re having an issue with this Google text-to-speech app, make sure that you wipe the cache partition first. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Should clearing the cache partition won’t work, you next step would be to clear the S Voice app’s cache and data by doing the following steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should both procedures won’t fix the issue at all, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 don’t receive group responses after sending a group message, other issues

Welcome to our #GalaxyS7 post for today. As usual, we bring you more S7 and S7 edge issues submitted to us by some members of our Android community for the last few days.

Here are the specific topics we cover for you:

  1. Galaxy S7 screen remains black and won’t turn on
  2. IMAP account can’t send emails using Galaxy S7 native email app
  3. Galaxy S7 keeps saying there’s an unread SMS even when there’s none
  4. Galaxy S7 multiple problems
  5. Galaxy S7 randomly receives SMS in multiple parts
  6. Galaxy S7 messaging app can’t download a music track
  7. Galaxy S7 don’t receive group responses after sending a group message
  8. Photos stored in Galaxy S7 SD card looks distorted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 screen remains black and won’t turn on

Hello. My cellphone’s screen was detaching a little bit from the upper left corner. Last week I was at the beach, standing on a coral reef, when all of the sudden a huge wave came out of nowhere and crashed on the rocks and got me wet. My cellphone was inside my pocket. I am guessing that water got into the cellphone through the screen. At first, the screen did not turn on. I was still getting all the notifications but I was not able to see them. A few days after, whenever someone called, the screen would turn on, because of the vibrations I think, but only half of the screen and for a few seconds. Can I fix this at home or should I have it fixed by someone who knows about this? Thanks in advance. — Angel

Solution: Hi Angel. You clearly have a hardware problem so unless you have the expertise and right tools to perform a do-it-yourself repair, we strongly suggest that you send the phone in. contact Samsung first and see if you can let them fix the phone for you. Keep in mind that they may declare the warranty void if the phone shows signs of misuse such as broken screen, scratches, or other obvious physical damage. This means that the repair will not be free and you will probably be paying over $200 for it. The exact charge varies, depending on the damage.

If there’s no nearby Samsung service center in your area, consider bringing the phone to your local electronics shop.

Problem #2: IMAP account can’t send emails using Galaxy S7 native email app

The native email app refuses to send emails from my IMAP account. It receives them fine, but anytime I try to send, it just sits in my outbox and eventually say “sending failed.” The outgoing server settings check out when the phone tries to ping them, but that’s all I can do. Hope you can help, thanks in advance. — Andrew

Solution: Hi Andrew. The first thing that you want to do here is to check whether this is an account issue or not. To do that, you must log in to your email account in a web browser and replicate the problem. If the account continues to fail when sending an outgoing email, you should work with your email service provider for direct assistance.

If sending works in webmail, that’s the time that you want to proceed with app and device troubleshooting. The next best thing to do then is to ensure that it’s not an app bug problem. To do that, you want to clear the cache and data of the stock email app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Tapping the Clear Data button will revert the apps settings to their defaults, erasing your email account from it. Be ready to reconfigure your email after doing it.

Should the problem continue, consider using another email app to see if that will make a difference. There may be a firmware or app bug that persists. You can download a number of free email apps from Google Play Store so feel free to try as many as possible.

We don’t think you’ll need to do a factory reset but if nothing works, you should consider doing it as a drastic solution. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 keeps saying there’s an unread SMS even when there’s none

I have a Samsung Galaxy S7. Yesterday my message icon kept displaying that I had an unread message when I didn’t. I touched the icon and held it down until the option came up to delete the number 1. Well today it no longer says I have an unread message, instead the icon doesn’t display the number of unread messages I have. I had 6 unread texts but the icon didn’t not display the number 6. What is going on and how do I fix it? I’ve went through all the settings and everything is on. Please help. — Kittysoftpaws1029

Solution: Hi Kittysoftpaws1029. To fix the problem, you should clear the cache and data of the messaging app. Steps on how to do this are provided above. If you have multiple messages you want to save, make sure to back them up first before clearing the app’s data. You can use Samsung Smart Switch for this task.

This problem can also be caused by a corrupted system cache so make sure to refresh it by wiping the cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #4: Galaxy S7 multiple problems

I have had nothing but problems with Samsung Galaxy S7. This will be my 2nd time with this stupid phone and I had nothing but problems with every Samsung I have had! Paying the amount of money we have paid for phones is ridiculous. Even the place that fixes (well actually he can never fix, he always sends back the stupid phones which means I have to keep on redoing everything)! Even the geek guy told us last time that Samsung knows they are bad and sells them badly. I will never ever buy Samsung ever again. But you will fix this one or give me back our money. It only fails on one phone but this is her second bad S7. Come on now! We also have a brand new Samsung huge TV that shuts off..so sick of this!        — Prs_iii

Solution: Hi Prs_iii. There’s no perfect electronic device as of yet so all of us experience problems with our gadgets one way or another. Some may encounter serious trouble while others not as bad. If you think you need to return your phone and get a refund, don’t talk to us as you’re barking at a wrong tree. You want to talk to either Samsung or the store where you got the phone from for that.

Also, we don’t work for Samsung or for any retailer so we cannot give you any refund. We publish solutions for Samsung Galaxy devices for free. Again, you’re barking at the wrong tree.

Finally, the most important thing that we want to remind you of is the fact that you did not even mention what is the specific problem you’re having. Next time you rant about your trouble in this blog, kindly include the specifics so we can help you properly.

If you have bad experiences with Samsung products, talk to them directly about them.

Problem #5: Galaxy S7 randomly receives SMS in multiple parts

I’ve had an issue since my phone updated to Android S7. I receive texts from Twitter and ones with links or emoji come through whole and then a few minutes later will come through in multiple parts. I can’t find anything anywhere about this issue and how to fix it. I don’t think it’s a Twitter problem, because I can force stop Messages, reboot, and it will work correctly for a while. The past few days, however, that time has grown much shorter. The reboot only lasts a day. — Vickie

Solution: Hi Vickie. If Force stopping the messaging app fixes the issue temporarily, something must be causing the issue to come back later on. This can be due to a unknown firmware glitch or an app bug. Try to observe the phone in safe mode and observe the phone for at least 24-48 hours. If a third party app is the culprit, the problem will not occur while the phone is in this mode. These are the steps you must take in order to boot the device to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If it’s the same problem while phone restarts to safe mode, try to do a master reset to fix a possible firmware issue. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Should factory/master fail to fix the problem, make sure to let your carrier know of the problem so they can help you fix it.

Problem #6: Galaxy S7 messaging app can’t download a music track

In Messenger, when I click on my name and bring it up, I have a music track listed in my messages. When I click on the track it comes up and says download or cancel. So I tap on download, then a message pops up and says can’t open attachment. When it was first sent to me I played it for ppl and listened to it. Worked just fine. No issues. But now it doesn’t play. The above is exactly how it does now. This is a track I recorded myself. And really would like to get it fixed asap. Then I would like to know how to add it to my music on my phone. I’ve tried everything I know. Can you please help me asap? — Lisa

Solution: Hi Lisa. “Can’t open attachment” error is usually indicative of an app being incompatible with a certain file it’s trying to open. If the app you’re using can no longer open a music file it previously can, something may have caused it to change. There may be an update that changes how it interacts with some file format, or there’s an unknown bug behind it. To fix the problem, make sure to wipe the messaging app’s cache and data first. If that won’t fix it, do a factory reset. Any of these two should fix the trouble unless the music file you’re trying to download is really not compatible with the messaging app you’re using. In that case, make sure to convert the file and try to use commonly used audio file format such as mp3, wav, wma, mid, ogg, etc.

Exact steps on how to add music to your phone depends on the music app you’re using. Once you have successfully downloaded the music track off the messaging app, you can then open your music app and add the music file to your library. Again, the exact steps depends on the music app so try to do some research on how to do it.

Problem #7: Galaxy S7 don’t receive group responses after sending a group message

I can initiate a group text but responses (by me or from others) aren’t reflected as a group text. So if I respond to the response, my response is sent to the single person instead of the group. I have had this trouble for 3 months and no one seems to know how to fix it. I am using the factory loaded messaging app that came with the phone. I am using Cricket Wireless. — Laurie

Solution: Hi Laurie. Sending a group text from your phone does not mean your message will arrive to its destination in the same form. If the recipient’s phone is not compatible, like for example, an iPhone, your group text will broken down into simple SMS form and thus the response will therefore be in normal text mode. The same is true even for some Android phones, especially if the messaging app on the recipient’s phone does not support group messaging.

Another factor that can affect group messaging is carrier-support. If the recipient’s carrier does not recognize the standard being used by your carrier in sending group messaging, your message will be converted to simple SMS.

Lastly, you have to make sure that you’re doing it right when it comes to sending a group message. Here’s how it’s done in a Galaxy S7:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. Tap Select all or manually select recipients.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon.

Problem #8: Photos stored in Galaxy S7 SD card looks distorted

Hi. Currently on a big travel trip so would hugely appreciate your help! 🙂 I have inserted an SD card and am finding that when i view the images in Gallery, some are appearing distorted – like half the screen with one image on the right and two on the left one above another, all with the colour sort of neon… it doesn’t seem to be specific to any type of picture- just random. It’s affecting about 4 per 25 pictures. I think some may be going missing, too. Previously had a “warning: camera failed” notification, but after re setting it’s been working ok. Thanks for your help! Best wishes. —  Jo

Solution: Hi Jo. “Camera failed” error is a general indication of a possible camera malfunction but it doesn’t point to anything specific and the “distorted” photos may be the result of such malfunction. In some cases, camera failed error can mean that the hardware has failed while in others, just a random software glitch. To see if there’s any permanent camera-related issue on your device right now, consider wiping the phone clean by doing a factory reset. After that, observe how it works by taking as many pictures as possible to simulate the stress of regular camera usage. If your pictures will look normal, then you can assume that the camera may be back to normal working order.

Abnormal camera output like the one you describe on your photos can also be caused by bad or corrupted storage medium. If the photos saved on the phone’s internal storage device don’t have the problem but the ones in the SD card do, get a new SD card or reformat the old one.

And remember, an SD card or phone can fail at any time. Make sure to back irreplaceable files regularly to avoid heartaches.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 keeps losing wifi password, keeps getting disconnected, other issues

Here’s another iteration for our continuing series of posts that covers issues regarding the #GalaxyNote5 phablet. We hope that the suggestions we provide here can also help those experiencing similar issues.

Below are the specific topics we cover in this post today:

  1. Galaxy Note 5 won’t connect to new carrier after it’s been unlocked
  2. Galaxy Note 5 cannot install an update | Galaxy Note 5 keeps losing wifi password
  3. Group messaging issue after installing update on Galaxy Note 5
  4. Galaxy Note 5 won’t respond when button is pressed to wake it up
  5. Galaxy Note 5 locked up due to Factory Reset Protection
  6. Galaxy Note 5 battery percentage won’t go away even if turned off in settings
  7. Wifi keeps getting disconnected on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t connect to new carrier after it’s been unlocked

Hi. My issue is as follows – I would appreciate any assistance fixing it. I recently moved from USA to Canada. I had a Sprint contract and bought my phone from Sprint and they told me that they would virtually unlock my phone so it would work for international service (Samsung Galaxy Note 5). After waiting the 24 hours they said it would take to unlock, I inserted my new SIM card (Virgin Mobile Canada). The phone says “Invalid SIM Card” each time I put my new SIM card in. After much trouble shooting with Sprint, they had my phone unlocked domestically as well. I have tried many things such as UICC unlock and nothing has worked to get my phone to work with my new carrier. Is there any advice you have?

One thing I have noticed which makes me question if the phone is truly unlocked is that when I put the new SIM card in and go to settings there is no “Mobile Network” tab to click on. I have said this to Sprint and they don’t seem to think that has any relevance to the issue. — Alyssa

Solution: Hi Alyssa. Did you do some advance research about your new carrier to see if your phone will be compatible with their network? Your phone’s network chip, which is a hardware component, must be compatible with a network it’s trying to connect to in order to work. “Unlocking” a phone does not change a phone’s hardware; it simply means that it’s software has been modified to allow it to be used in another network.

CDMA vs GSM

Keep in mind that there are two major cellular technologies used in North America — CDMA and GSM. Sprint uses CDMA technology making many of their phones incompatible with other CDMA and GSM networks. GSM phones are almost always guaranteed to work with other GSM networks because all a user needs to do is to have the phone network unlocked and insert a new active SIM card. This is because subscriber information is stored in a SIM card instead of being coded directly to the phone’s software itself, just like in CDMA phones. CDMA phones, on the other hand, keep subscriber information deep inside the software making it notoriously difficult to modify. CDMA phones do not use SIM card to store subscriber information but they do have an available SIM card slot in case a user wants to use 4G LTE service, which is a modified GSM technology. In other words, CDMA phones can work without SIM cards unlike GSM phones. The problem is that not all network functionalities of CDMA phones always work even when unlocked.

This is one of the common aspects that prevents Sprint phones from working on other networks. It’s the job of your carrier to ensure that your phone is properly network unlocked. But again, the output also depends whether or not your phone, even if unlocked, can work with your new carrier’s network.

Phones operate in specific radio frequency bands

Another possible reason why your phone does not work with your new carrier can be due to hardware limitation. Samsung builds specific phone models to cater to the network needs of a particular carrier. For example, a Sprint Galaxy Note 5 (SM-N920PZKASPR) was built by Samsung so it can work with Sprint’s operating frequencies. According to Samsung’s website, a Sprint Galaxy Note 5 can work on the following frequency bands:

  • Infra: 2G GSM,2G CDMA,3G WCDMA,3G CDMA,4G LTE FDD,4G LTE TDD;
  • 2G GSM: GSM850, GSM900, DCS1800, PCS1900;
  • 2G CDMA: CDMA800 ,USPCS1900;
  • 3G UMTS: B1(2100), B2(1900), B5(850), B8(900);
  • 3G CDMA: BC0(800), BC1(1900), BC10(800);
  • 4G FDD LTE: B2(1900), B4(AWS), B5(850), B12(700), B25(1900), B26(800);
  • 4G TDD LTE: B41(2500)

If your new carrier does not operate in these frequency bands and data network types, there’s no way you can use your phone on their network, even if it’s been network unlocked properly. Try to do some research about the specific frequency bands of your phone and compare it to the operating frequency bands of your new carrier. If you are not quite sure what frequency bands of your carrier, contact them and ask them for these information.

Problem #2: Galaxy Note 5 cannot install an update | Galaxy Note 5 keeps losing wifi password

Hello. I have bought Samsung Galaxy Note 5 from France (La Fnac Store in Paris). That time I did not put SIM card in it. I took the phone with me to Algeria as I bought it brand new. When I arrived I inserted my Algerian phone provider SIM card and I was surprised it is locked. I contacted the store where bought the phone in France; they said I should have run it with French SIM card before i take it with me to Algeria.

Anyway, I took it here in Algeria at some phone technician he was able to unlock it. Everything was fine except when I have downloaded the software update the I run the installation. My phone restarted and proceeds with software update installation. After some time it stops and display yellow exclamation triangle sign says Error. I have downloaded again the software update but the problem is persistent.

Another issue with WIFI. Whenever i turn off the WIFI the password is forgotten so I have to re-enter the password each time I turn on the wifi. Please help. Thanks in advance Kind regards. — Ali

Solution: Hi Ali. To update your phone, try using Samsung’s Smart Switch app. Simply install Smart Switch app on your computer and follow the instructions if you get the notification that an update is available.

For the wifi issue, try wiping the cache partition first and see if that will fix the problem. If not, do a factory reset.

Below are the exact steps on how to do each procedure:

How to wipe the cache partition on a Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

How to perform a factory reset on a Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

Problem #3: Group messaging issue after installing update on Galaxy Note 5

I purchased an Note 5 around beginning of January. Shortly after purchase there was a software update (Marshmallow). Once this update was completed it removed the option to send group text messages as group reply or individual reply. I can only send group messages as group reply. The update also removed my ability to respond as part of a group message sent to me my messages go to original sender as an individual reply.

In addition, when I am on the Internet if I want to expand screen to view words better it does not readjust to fit screen on any site. — Kyna

Solution: Hi Kyna. Android is constantly evolving so changes may include addition or removal of certain features or functions. Sometimes, carriers may also introduce modifications designed to support their own products that some users may not find useful. As far as we know, Marshmallow did not change SMS features of the stock Samsung Messages app that much and same steps remain on how to send a group message. The following are the steps on how to send a group message in a Note 5:

  • From any Home screen, tap Messages.
  • Tap the Compose icon.
  • Tap the Contacts icon.
  • Drop down and tap Groups.
  • Tap the group you want to send the message to.
  • Tap Select all or manually select recipients.
  • Tap Done.
  • Enter message text in the Group conversation box.
  • When done, tap the Send icon

If you think a recent update messed up group messaging on your phone, make sure to let your carrier know about it. This is the only way to let their developer team to check if there had been a coding issue that causes the problem.

In addition, when I am on the Internet if I want to expand screen to view words better it does not readjust to fit screen on any site. We don’t know if we understand what you’re trying to say here. If you’re having trouble with your browser, consider checking its settings to see if you’ve misconfigured something. Your problem description is vague and does give us enough information for us to get a full picture. If this problem occurred after installing an update, you can try to wipe the cache and data of the internet browser you’re using. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #4: Galaxy Note 5 won’t respond when button is pressed to wake it up

Occasionally, my Samsung Note 5 will not respond. For instance, it is sitting in sleep mode. I hit the bottom button to wake it and nothing happens. I will try the side button, nothing. Then I will hold in the side button like I’m turning off and it will eventually respond asking to turn off, restart, etc. Then I can get open the screen and use the phone. This is only occasional. Otherwise, great phone. — Judyhoff

Solution: Hi Judyhoff. The buttons may not be working properly. To check:

  • pull up the service menu by dialing “*#0*#” (without the quotes) on the phone app
  • Tap Sub key.
  • Tap the button that’s not working correctly. The screen should show a corresponding color when you tap a particular button. If the button does not function as expected, you should send it in so Samsung can repair or replace the phone.

Problem #5: Galaxy Note 5 locked up due to Factory Reset Protection

My Samsung Note 5 was locked up. I took it to Verizon store. They did a reboot and then the phone required the original Google account and password. Hmmm that was a couple years ago, I could not recall it. They convince me to purchase an iPhone. So here I am with a perfectly good Samsung that I want to give to my grandson and I do not know how to get passed the Google email requirement. I checked my account.google and it only shows my iphone and android tab 4. — Frances

Solution:  Hi Frances. If you can’t remember the Google account you used on this phone, you’re out of luck. All Samsung devices running Android Lollipop and up are provided additional security layer called Factory Reset Protection. This new feature provides additional layer security by preventing a factory reset on a device if incorrect Google account credentials are entered. This new feature assumes a user is responsible enough to remember his or her Google account username and password. It doesn’t take into account though that in real world situation, users often forgot their account username and password after the setup. We know you are not alone in this case but there’s little to nothing that we can do help you in this regard if you can’t  supply the correct credentials.

Problem #6: Galaxy Note 5 battery percentage won’t go away even if turned off in settings

I have a Samsung Galaxy Note 5 and for some reason, the battery percentage keeps showing up on the top right hand side of the screen even though it is turned off in settings. I’ve done a reset of the phone already, but knowing my luck probably not a master reset. I could send it away but I’m not financially stable enough to cover the cost if any. Is there anything that I can try before I send it off? Please let me know. Thank you. — Millisa

Solution: Hi Millisa. If you think the battery percentage is so annoying, we recommend that you try a master reset to see if that will clear the bug. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If master reset won’t change anything, have the phone replaced.

Problem #7: Wifi keeps getting disconnected on Galaxy Note 5

While connected to my home wifi, I keep getting this message: “Oops! To access wifi from this hotspot, you may need to accept terms of use or login. Open browser to continue? Cancel Yes?” My mobile hotspot is off. If I choose yes, I get a blank Google screen. I will go back or forward to where I want to be and /w in a few hours this reoccurs. If I choose cancel, it keeps repeating itself.

In addition, my Gmail will not update, even manually. Thank you for your help. — Kim

Solution: Hi Kim. Some wifi networks may be set to ask users to do further authentication procedures so try to talk to your wifi administrator (if you are not) if you continue to experience the same bug. There may be some specific set of credentials that you need to enter to prevent the router from interrogating your device again. If the issue is not on the router’s side, try to do some basic software troubleshooting like wiping the cache partition, booting to safe mode, or factory reset to fix the issue.

For your Gmail issue, make sure that you enter the correct username and password for your account. If you are currently logged in, try to log out then log back in.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 mobile data speed becomes very slow after an update, other issues

s6 wireless charger

Good day TheDroidguy community! We bring to you the other #GalaxyS6 issues sent to us by some of you during the last few weeks. Don’t forget to look for more troubleshooting tips by visiting this page.

  1. Galaxy S6 Edge random shutdown and restart issues
  2. Galaxy S6 mobile data speed becomes very slow after an update
  3. Galaxy S6 loses battery power faster
  4. Water-damaged Galaxy S6 keeps rebooting
  5. Verizon Galaxy S6 group message not working properly with iPhone users
  6. Slow performance and lag issues on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Edge random shutdown and restart issues

Hello Droid Guy! Before starting i just wanted to say that you help me a lot and i appreciate all the stuff you’re doing for us Android users, thank you so much! And right now I’m hoping that you could help me with my problem.

My Samsung Galaxy S6 Edge, whenever I’m using it at one point in the day, would just start glitching and then it would shutdown and restart. It’s been going on for a week now. I’m not that alarmed at first when it started doing this. I thought maybe my phone was tired from me using it too much since after i use my musical.ly app. I’ve been using it too much but yesterday i didn’t use the app at all and only watched YouTube but then it did it twice!

I’ve had my phone for almost 7 months and i kept it neat and safe so i don’t understand why is it doing this. Please help me and thank you a lot! — Rose

Solution: Hi Rose. Apparent glitches and random reboot can be caused by either a software issue or a faulty hardware. A malfunctioning battery, for example, may not be able to hold a charge or lose significant amount of power at a short time causing the phone to simply turn off. On the other hand, a poorly coded app may create conflict with the operating system that may result to frequent crashes or reboot as well. Since there is no way to know for sure which is which, it’s your job to narrow it down.

A good first step that you can try is to delete the cache partition. For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6 Edge:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the cache partition won’t help, restart the phone in safe mode for 24 hours and observe it. If the issues fail to occur while the phone is in safe mode, that’s a confirmation that our hunch is correct. You must uninstall apps until the issues are eliminated. If you haven’t tried to boot in safe mode, here are the steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If nothing will change after wiping the cache partition or when the phone is in safe mode, there may be a hardware problem behind the trouble. It’s up to you if you want to give factory reset (steps provided below) a try, but we highly recommend that you consider having the phone checked for hardware errors.

Problem #2: Galaxy S6 mobile data speed becomes very slow after an update

Recently AT&T released an update, not Marshmallow, that crashed half way through on me. Almost immediately I begin to have connectivity issues with my data. I contacted AT&T and after several calls they seem to think it had something to do with one of their towers going on the fritz. They set me up in a different tower and that seems to have fixed the problem, sort of. The download speeds now are horrible. The other issue is that none of this has fixed the update. My phone has a message that I can continue the update but it’s greyed out. Any ideas?

Thank you… ?. — Rico

Solution: Hi Rico. Updates don’t always go as planned. After several Android OS iterations over the years, we know this as a fact across all devices. There are so many things that can go wrong when a new OS is installed that there’s just no way of knowing for sure what the specific cause is. Fortunately, any software issue is almost always fixed by doing two proven solutions.

We suggest that you wipe your phone’s cache partition and do a factory reset. After that, attempt to download the update again. For the download speed issue, you have to continue working with AT&T as the cause may be network-related.

For easy reference, here are the steps on how to factory reset your Galaxy S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

IMPORTANT: Factory reset will delete everything on your phone’s internal storage device. Be sure to backup your personal data (photos, videos, contacts, etc) before proceeding.

Problem #3: Galaxy S6 loses battery power faster

Hi. I got my S6 last year around the release date. Everything’s been OK until around 2 months ago. I’ve noticed more and more that my battery drains faster than it used to. I have done some basic things like turn down screen brightness, got rid of some unused apps, cleaned cache but still it persists, so I was wondering what else I could do to help slow my battery drain down a bit, I’ve heard that Facebook and Facebook Messenger are heavy on the battery but I use these apps a lot so I need them on my phone, and whats the point of having your phone if you can’t use the apps you need or want.

I’m going on a trip via train on Friday which will take around 4 hours so trying to sort my phone out so it won’t run out of power so fast as using your phone on long journeys helps kill the time.

Another issue which may or may not be related is that when I was using my fast charger it was fine as could charge rapidly, but my charger cable started messing around and so replaced it several times. It got so bad I have given up on it and now use my wireless charging plate instead.

Thanks. — Colin

Solution: Hi Colin. Fast battery drain is a persistent issue that plagues smartphones today. It is as pervasive in Android as it is in other non-Android platforms. The issue can have different causes for different users so the solution varies by case. One user may have the problem due to a bad app, while another to battery error. It is therefore imperative for the user to know first what the possible causes of battery drain issue, or at least narrow  them down so an effective counter can be implemented.

Some of the common causes for battery drain issue include the following:

  • bad applications
  • high number of unnecessary services or apps running in the background
  • high number of apps connecting to remote servers most of the time (like social networking apps, email apps, shopping apps, online games, etc.)
  • Screen brightness
  • Outdated/corrupted system cache
  • Firmware glitch
  • Hardware problems (like faulty battery and/or malfunctioning components)

If any of these potential causes apply in your case, be sure to do something about it. If you need a particular apps like Facebook and Facebook Messenger, try to see if other similar apps can be removed from your phone, or at least their sync function disabled to minimize battery drain. Try to go under the Battery section of your phone’s settings and see what apps are on top of the list. A good tip on what app to disable or uninstall: if you haven’t use it for at least two weeks, you don’t actually need it. Get rid of as many apps as possible.

Unnecessary services like NFC, Bluetooth, Wi-Fi, among others can also contribute to fast battery drain issue so make sure you turn them off.

Screen brightness is obviously the biggest reason in many cases so try to lower it down to the lowest comfortable level.

There is no clean fix for this issue and no amount of troubleshooting can help you if you but wiping the cache partition and doing a factory reset also alleviates the issue sometimes.

For the charging cable issue, the only thing that you can do about it is to replace it. Since you’ve already done it several times, that’s an indicator that there may be a problem with your phone (probably a bad charging port). If the phone is still under warranty, consider having it checked by Samsung so it can be repaired or replaced.

Problem #4: Water-damaged Galaxy S6 keeps rebooting

My phone dropped out of my back pocket into the toilet! I took the phone out immediately, had a quick look on my laptop in order to find out what to do and then placed the phone in a ziplock bag with rice for several days.  At first the phone turned on and everything seemed normal but it then kept rebooting itself.  I’ve followed some of your advice on other posts – ‘wipe cache partition’, rebooting the system, ‘wipe data/factory reset’ but it just gets stuck on the opening screen (black background with white ‘Samsung Galaxy S6 powered by android’). 

The phone won’t do anything unless it has a charger plugged in but, oddly, it will only work with my Kindle charger and NOT the phone charger!!!  Is there anything that I can do to try and fix my phone? 

I have had the phone for less than two months and it’s on a 24 month contract.  I will be paying for something that I can’t use for the next two years if I can’t get it working again which frustrates me no end as you can imagine!

Any help/advice would be greatly appreciated.  Thanks. — Shelly

Solution: Hi Shelly. We know how frustrating this can be but since you’ve already tried all the possible software solutions, you can assume now that there’s a hardware malfunctioning that needs fixing. There’s no way for us to know what the exact hardware problem is so your best bet is to invest in a possible repair scenario. If the phone can still be replaced though, we highly recommend that you go that replacement route. Repairing a water-damaged electronic gadget is tricky and does not guarantee a 100% fix, especially if damage is extensive. Getting a replacement would be your best choice in this matter.

Problem #5: Verizon Galaxy S6 group message not working properly with iPhone users

I recently switched from an iPhone 5S to Galaxy S6, and also switched from Sprint to Verizon. I turned off iMessaging when I got my new phone because I knew this was an issue. I had no problems sending or receiving individual text messages to iPhone or non-iPhone users. But I have had issues with sending/receiving texts in group messaging with iPhone users and non-iPhones. I was told by Verizon that all people who have an iPhone I  wish to still group message with needs to delete and re-add me as a contact. I shared this information with these people and still am having issues. I can send messages and on my end it looks like it all goes through. Sometimes recipients receive the messages and sometimes not.  Sometimes I can see their responses and sometimes not. Verizon doesn’t know what to do. Is there a fix? Please help! I am beyond frustrated with this. — Kristen

Solution: Hi Kristen. Group messaging between Android and iOS users has always been problematic due to a number of reasons. The thing we are sure though is that this is not a phone issue. The cause may be on your friend’s end or network. It’s also not a secret that Apple’s iMessage does not work along well with non-iOS systems.

Also, you have to keep in mind that sending and receiving or SMS, MMS, and group messages are not guaranteed by carriers. Although majority of us have relied on the current SMS technology over the years, carriers may or may not send or receive all messages. The reason for that is an entirely different issue but that’s the reality.

If you want to fix this issue, you have to go back to Verizon for more assistance, or talk to your friends so they can also do the same with their own carrier.

Problem #6: Slow performance and lag issues on Galaxy S6

I am at the end of the rope here with this phone. The issue has become unbearable and is making the phone unusable. It all started when the phone randomly became slowed down. The symptoms as goes: Home button does not work sometime when the lag is bad. If I want to get back to the home page, sometimes I have to double click home button and x out of the multi window. Sometimes the sleep button on the side does not work. Whenever I scroll or swipe pages, there would be a delay before it does anything. It is a good .5 sec to 1 sec delay. Whenever I type, it would take a couple of seconds to register. Sometimes, it would even type the symbol instead of the letter as if I pressed the button for too long. Same issue for when I click an app, it would bring up the page edit as if I held onto the app icon for too long. All of this happens after I reset the device. I would wipe factory data and do a factory reset. I have tried using Clean Master and keep closing apps, disabling them in settings, and stopping them under running apps, but it still lags. I have also tried wiping cache partition. It is making the phone unusable, i tried also to flash fresh firmware in Odin but the problem still persist, help me please. — Jeremiah

Solution: Hi Jeremiah. We would like to think that a third party app/s may be to blame so you can try to boot your phone in safe mode and observe it for a full day. Having several apps running actively and in the background simultaneously can deplete resources and result to lag as well. If booting in safe mode won’t change anything, do another round of factory reset and observe the phone again for 24 hours. If slow performance or lag remains, have the phone replaced.

Slow performance issues can sometimes also be caused by bad hardware. Because you seemed to have done all the software troubleshooting drills that we usually recommend, it’s time that you try to see if the reason for the trouble is hardware in nature. If the device is still covered by a repair or replacement warranty, we suggest that you go for any of the two.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow, other issues

Note 5 Marshmallow

With most carriers already rolling out Android Marshmallow on the newest Samsung flagship devices, namely the Galaxy S6 series and Galaxy Note 5, we expect to hear reports of issues arising from this new operating system. In this post, we give to you two #GalaxyNote5 issues we’ve encountered so far after receiving Marshmallow update.

  1. Galaxy Note 5 contacts issue after updating to Android Marshmallow
  2. Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow
  3. Photobucket app on Galaxy Note 5 showing error code 505
  4. Galaxy Note 5 speaker volume gradually decreases throughout the day
  5. T-Mobile Galaxy Note 5 group messaging problem
  6. Galaxy Note 5 won’t stay on unless connected to a charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 5 contacts issue after updating to Android Marshmallow

So, i noticed this just started after doing the system update to Marshmallow. My contacts are all messed up. And i mean, messed up. A good number of people including my wife turn into either unknown contact, half a name with unknown, many random contacts are joined with other contacts. Along with that, Facebook pictures of a contact for one person is joined with someone else’s contact info. I have reset my phone twice to fix. It’s fixed for a day or so and then messes up again. No clue what the deal is here. Not sure of it has something to do with apps i have that are allowed access to my contacts. It’s just very screwy and annoying. And ideas? Need more info with this issue?

Thanks. — Rob

Solution: Hi Rob. A lot of things can happen following an update due to many factors that come into play. If the issue returns after doing a factory reset, that’s an indication that one of your apps installed afterwards is to blame. Go over your list of apps and try to uninstall anything that uses or use contacts as a resource. For example, if you have a third party email app, consider updating or removing it completely to see if it makes any difference.

Android Marshmallow is a new operating system and many apps are still not optimized to work with it. Your contacts problem may either be due to an incompatible app, or a rare operating system glitch that Samsung and Google are not aware of at this time.

You can also try booting the phone in safe mode so you can observe how contacts are displayed. While in safe mode, your phone prevents third party applications from loading. If one of them is the culprit, the issue should not occur.

You also want to make sure that all your apps are updated. If you suspect that an app may be causing the trouble and there’s no available update for it at this time, be sure to contact its developer so they can look into the problem.

Again, updating the operating system does not mean apps are updated too. Apps that are designed to work with previous Android iterations like Kit Kat or Lollipop may not work properly with Marshmallow, hence the need to update them.

Problem #2: Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow

Wi-Fi downloads / updates to Google Play Store apps drop after 18-20 seconds. Other Wi-Fi internet connections / functions seem fine. Play store downloads via mobile data also fine as long as Wi-Fi is turned off. Toggling Wi-Fi, mobile data, Bluetooth & Airplane mode in various combinations had no effect. Same with clearing Play Services & Play Store caches & uninstalling updates to same.

Also uninstalled Smart Wi-Fi Toggler app. Problem occurs in safe mode as well.

Also, battery draining noticeably faster than with Lollipop. Can’t figure out how to uninstall/ reinstall Google Play Services & Play Store (other than updates) so expect to read up on & try soft / hard / factory resets if / as necessary. I suspect the update to Google Play Services immediately following Marshmallow update may have hiccupped somehow but whatever gave me that impression came & went so fast I didn’t give it much thought at the time. — Peter

Solution: Hi Peter. If the issues above happened after installing Android Marshmallow, make sure that you wipe the cache partition and do a factory reset. For easy reference, below are the steps how to do them.

How to wipe the Galaxy Note 5 cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset a Galaxy Note 5

  • Turn off your Samsung Galaxy Note 5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Photobucket app on Galaxy Note 5 showing error code 505

Hi. A few days ago I had an update for my Photobucket app. Went to Play Store, updated a few things then went to Photo Bucket, but I keep getting “error code 505” just for that app. So I left it alone.

Now when I enter my Play Store, I can do nothing. The loading icon freezes up as well as the Play Store itself. I did a clear cache, force stop, soft reset. I use advanced task killer regularly. I even used my phone up till the battery died. I’ve run out of idea’s & here I am to see if you can help?? I deleted a few of the most recent apps I had to see of that helped  & it didn’t.

I’ve not had this happen before, I’ve had this phone over a year without problems.

I’d appreciate any idea’s!

Thank you very much Dacia

Solution: Hi Dacia. A situation like this can happen anytime due to a high number of potential factors that can mess up the operating system and installed apps. The best thing that you can right now is to try to delete the cache partition and do a factory reset, just like what we suggest for Peter above. Any of these procedures should help.

Problem #4: Galaxy Note 5 speaker volume gradually decreases throughout the day

I just bought this phone, new, about 3 weeks ago. I noticed that when it first starts up the speaker is really loud but throughout the day it’ll get quieter to where I can barely hear music on it or my ringtones when someone calls or texts. I did a hard reset and got rid of any apps that I think could possibly be messing with the sound, but it is still having the same issue. When talking on the phone I can hear just fine so I don’t think it’s the speaker.

Do you think there possibly could be another app affecting this that I haven’t deleted. I took it to Verizon and they said it must be an app since the speaker works during calls. I was just hoping you may have ran into a similar issue with someone else’s phone or can give me some ideas of what could be causing this.

Thank you. — Tiffani

Solution: Hi Tiffani. We’ve noticed this problem with Nexus 6 before but we can’t pinpoint the exact cause or solution for it. The best thing that you can do here is to do trial-and-error troubleshooting like performing basic software solutions. What you can do first is to set your phone in safe mode for a day to see if a third party app is responsible. While safe mode is on, all third party applications cannot run so it’s good to check if our hunch is right.

Once the phone has booted in safe mode, its performance will dramatically improve, app crashes will be gone and you can do whatever troubleshooting procedures you need to do to regain your phone’s top-notch performance. Here’s how you do the safe mode reboot:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem remains, make sure that you wipe the cache partition and do a factory reset. Kindly follow the steps provided above.

Once you have done the factory reset, observe the phone again for another 24 hours before installing any of your apps. It should help you determine if the OS has a conflict with apps after a setup.

Problem #5: T-Mobile Galaxy Note 5 group messaging problem

I am having HUGE issues all of the sudden with my Note 5 for T-Mobile. I’m running the 5.1.1 for Android. Here’s the problem…

As you know, there is a check mark within the text message when you select more than one recipient. By leaving it checked, you can send a group message. By deselecting, it becomes a mass message and everyone gets an individual message. I have had this phone for 13 days, and it worked great for about 3. On the 4th day, the option to uncheck the box had disappeared.

I did all troubleshooting suggested by T-Mobile (including holding down Volume Pp/Power/Home and clearing cache). After some research on my own, I discovered this was an issue with the Note 4. The solution by that gentleman was a bad SIM card. So I removed mine, and it INSTANTLY worked. However, when I put it back, the problem returned.

I got a new SIM and that did not fix the issue. So I returned the phone and got a NEW Note 5. When the new phone was turned on, the check mark was there. Then we restored my new phone to download apps and music, and when I got home the issue was back!

But in case you’re thinking the answer is master reset, I DID IT. 4 times in a row!!! Both with and without restoring the phone/removing the sim card. Still the problem persists!

HELP! — Carlos

Solution: Hi Carlos. If the issue only happens AFTER the initial setup (including after a factory reset), then the problem might be due to poorly coded firmware (which means this is a T-Mobile issue), or a bad messaging app. If you are using the native messaging app and you haven’t updated the operating system after a factory reset, that also points to a firmware-related issue. Either case, it’s a T-Mobile problem and you should ask them for direct assistance. That factory resetting the phone numerous times did not work is a clear indication that the problem is on the operating of T-Mobile’s device. There’s nothing that we can do about this problem. T-Mobile should be the one to report the issue to their developer team that handles firmware on their devices.

Problem #6: Galaxy Note 5 won’t stay on unless connected to a charger

Within the last few weeks on vacation, I noticed my phone started to constantly shut off regardless of the battery life. At first I thought because of too much exposure to the sun it was just shutting off as a safety precaution. However the problem persisted. I started to notice when I opened the SnapChat app or my camera, it would shut off automatically and the only way for it to completely turn back on was if it was plugged into a charger. Over the last week, it would stay on without any issues, but again would shut off with opening the two apps.

I tried to check it in safe mode but it still kept shutting off and I always have a good habit of manually closing apps. Within the last two days now my phone will not stay on unless plugged into a charger, regardless of any app I am using. I have backed it up just in case, but I was wondering if this could just be a battery issue.

I don’t recall having a recent software update but I could be wrong. My apps update on their own and the only app I recently installed was the Netflix app and MAPS.ME for travel purposes. Do you have any suggestions? — Tia

Solution: Hi Tia. An issue like yours can have a software or hardware cause. Your first task is to determine whether you can fix the problem by doing the know software solutions. Be sure to do the procedures mentioned above (booting in safe mode, wiping the cache partition, or performing a factory reset). If the phone is losing significant amount of battery power due to a bad app or firmware glitch, any of the three procedures should help.

If nothing changes though, you can safely assume that faulty hardware is to blame. This can mean that the battery may have failed completely at this time, or some components are having hardware errors. Don’t hesitate to call Samsung or your wireless provider so you can secure a replacement.

 


 

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