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Solution to issues after Galaxy S7 got wet, other issues

Hello guys! This post wants to address more problems of #GalaxyS7 series. We dedicate two slots in this article for a solution to issues after Galaxy S7 got wet. If your phone has seen water lately, this post might enlighten you on what to do.

S7

Below the four topics that we cover in this material:

  1. Samsung keyboard on Galaxy S7 always set as default app
  2. Galaxy S7 can’t receive SMS from some iPhone users | Galaxy S7 cannot join group message with iPhone users
  3. Solution to issues after Galaxy S7 got wet
  4. Galaxy S7 “moisture detected” error | Wet Galaxy S7 won’t fast charge or charge normally

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Samsung keyboard on Galaxy S7 always set as default app

I purchased an S7 in March, installed all of the apps above and used all of them with no problem. The phone stopped working in June and being under warranty they sent me a new one.  I reinstalled all of the same exact stuff I had in the first one.  However, in this new phone, Samsung Keyboard continually turns itself back on as default to any app that requires keyboard usage.

I searched the web for solutions and followed steps recommended to turn it off again. I also uninstalled and reinstalled the Swype + Dragon app thinking that maybe it missed a step the first time.  I am still having the same issue with Samsung keyboard turning back on. Everytime I close an app that uses keyboard, upon reopening, I have to go back to settings and turn it back to S +D.  Can you help me to get this resolved?  Thank you for any insight you can offer. — Tina

Solution: Hi Tina. Your issue is probably due to an unknown firmware glitch that forces your phone to switch back to stock Samsung app when doing a certain action, like when need to type something. If you want to use Swype+Dragon combo only, make sure that you clear, then set, the default keyboard app to the one you want. To clear a default app on the Galaxy S7, just follow these steps:

Launch the Settings app from your Home screen or from the app drawer.

  • Tap Applications.
  • Tap Default applications.
  • Tap Set as default.
  • Tap the app for which you’d like to clear defaults. Underneath an app will have two options: None set as default or Set as default.
  • Tap Clear Defaults.

If this procedure won’t change anything, it’s possible that a third party application is creating a conflict with the operating system. Boot your phone in safe mode and try the same steps above. Here are the steps on how to boot your phone in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Doing safe mode in this case will not resolve the issue. However, it will help you identify if the problem is being caused by another app you’ve installed. Enabling safe mode prevents third party apps from working so if the problem won’t occur in this mode, that’s a confirmation of our hunch.

Problem #2: Galaxy S7 can’t receive SMS from some iPhone users | Galaxy S7 cannot join group message with iPhone users

I have been an Apple iPhone user for the past 5 years. I switched to an Android two days ago. 

I am receiving some, but not all text messages from iPhone users – this has generally been after they call me and I have asked them to hold down their texts and send them as a text message. I cannot receive group messages or create functioning group messages with iPhones. If I create a group, when others reply, their reply comes back to me as a single message or I do not get their replies at all. 

I have contacted Apple to remove me from i Message. I do not own any other Apple product that could have iMessage activated. I have turned iMessage off on my old device. I have asked my friends & family to delete my old contact and re add me as a new contact so that I am not in their phone as an iPhone…nothing has worked, and I do not have the same SIM card that was in my iPhone. 

I have contacted my provider Metro PCS and Apple and all of the above actions are what I have been told to do. 

Help please.  Almost every person I know has an iPhone and I don’t want to have to switch back to an iPhone just to be able to communicate with them. — Karlee

Solution: Hi Karlee. You’ve already done all the things that you can do on your end to fix this issue. The only problem now is beyond your control as they are on the other side of the equation. Sending and receiving text messages require that both the sender and receiver are on the same page, that is, they must be on the same compatible platform. You need to tell your friends to contact their own carrier for specific guidance on how to send text messages to a non-iPhone device.

For group messaging, you’re certainly out of luck. iPhones only use iMessage  protocol for group messaging, which means non-Apple devices cannot join. This exclusivity is a real pain that’s been going on for too long and may never be resolved. This is the reason why you’ll not be able to get group messages as your friends’ responses will be converted to individual text messages instead. The only remedy for this situation is by asking your friends to use cross-platform messaging like Facebook’s Messenger app, or Google’s Hangouts.

Problem #3: Solution to issues after Galaxy S7 got wet

My phone was dropped in the sea, whilst it function normally for the rest for the day the usual “moisture detected”” notification popped up even though it had been hours since it had been wet.

As advised, I used a hairdryer to ensure the device was not still wet and again began to try to charge the phone. The message still came up and it only started charging once I tried charging in different angles (and it no longer was fast charging, only normal charging).

This worked fine but the next day again “moisture was detected” error pops up again and even when using the hairdryer it would not charge as the message popping up.

As the water was saltwater I assumed salt has been deposited in the charging port as the water has evaporated – using guidance as per the Samsung website, I rinse the USB port with freshwater and more hairdrying time later, again holding the usb charger at certain angles and with added upwards pressure (towards the user), it again normal charged.

Two days later, it then stopped responding to the charger completely – not even a message about detecting water. Hours later and again some angled charging meant that it eventually picked up the charger and charged with intermittent “moisture messages”.

This time however, it only charged up to 70%. After reading your website, I rebooted it safe mode — didn’t actually wipe the cache partition –  and booted it normally. It is now currently charging (81%) but again with intermittent “moisture” messages and only at certain angles.

I have ordered a wireless charging station however using my phone heavily and so charge my phone at work, home and whilst in the car.

Do you suggest to continue rinsing the usb port until all the salt is removed (if this is still causing the problem) or sending it to Samsung for a technician to check it in internally?

Just wanted to know if you think this is a micro USB port issue or if it could hardware/software based? The phone wasn’t in the sea for long, matter of seconds.

issues:

-no more fast charging

-intermittent “moisture detected” messages

-angled charging required

-sometimes not picking up the connection to a charger at all.

Got wet 4 days ago.

Thank you for you help! — Sunny

Solution: Hi Sunny. The “moisture detected” error is there for a reason. It’s a reminder that your phone had been exposed to saltwater (which is several degree worse than regular water) and most importantly, that it needs repair. In an ideal world, you are supposed to immediately remove the battery and dry your phone completely. Keep in mind that the chemical composition of saltwater corrodes the circuit contacts and other metals faster than regular water. Corrosion can set in in a matter of hours so you can only expect bad things to happen starting now.

We know that doing the first one, removal of the battery from the unit, is not advisable and not practical since the said component is integrated with the motherboard. The reason being a connected battery to a circuit will more likely short circuit some components. Doing this is crucial and the longer the battery stays in that phone, the higher the chance of hardware issues to occur. This is the reason why any wet electronic device must be weaned off from its power source right away. Needless to say, turning on the phone while some components are still wet can lead to problems.

The second (drying out the phone) is a must and usually takes some time. There are many strategies in drying out a gadget including putting the device inside a bag of rice. There are other ways to dry out a phone but all of them requires a certain level of disassembly to ensure that all moisture is sucked out. Disassembling your phone, of course means voiding the warranty. You don’t have to be concerned about the warranty at this point though as it’s already been voided when you get the unit wet in the first place. Drying out a disassembled unit takes some time, depending on the conditions it is in. Putting it in a bag of uncooked rice for a few hours then turning it on won’t work, and will most likely result to hardware malfunction. The aim is to let rice or whatever you’re using to absorb the water.  The thing is, you don’t want to attempt a boot up unless you’re 100% sure that the phone is internally dry.

At this time, you can safely assume that your phone is dying, some hardware at least. There’s no amount of software troubleshooting that can fix a hardware problem obviously. The things that you can do right now includes the things below:

  • Save whatever you can. You should be thankful at least that your phone still boots up at this time. That means you can still transfer your personal data like photos, videos, music, contacts, etc., to another device like a computer or SD card.
  • Call Samsung. The next logical step is to make sure that your phone is checked by an authorized repair shop. If there’s a nearby Samsung service center in your area, be sure to let them repair the phone for you. Be ready to pay for the fee though as the repair will definitely not free.
  • Ask for a replacement. You can either contact Samsung or your carrier for this. Although there’s a slim chance that you will get a replacement unit (and you will most likely to pay for it), it’s still worth giving a try.

Again, our point in this brief discussion is to let you know that water damage almost always results to hardware problems. We know that Samsung spent so much in terms of research resources to ensure that the charging port is protected when a user exposes the device to water but in reality, water-resistance in a Galaxy S7 is not perfect. Water resistance on this device has even been questioned lately. Unless you’re a trained professional or makes a living out of fixing electronics, the best course of action is to have the phone repaired. We don’t provide guides how to fix hardware problems so if you feel confident that you can handle the issue, look for guidance somewhere.

 

Related reading: How to fix a water-damaged or wet Galaxy S7

 

Problem #4: Galaxy S7 “moisture detected” error | Wet Galaxy S7 won’t fast charge or charge normally

I have Samsung Galaxy S7 Edge and I putted my phone under water in ocean to take picture. As manual of Samsung Galaxy S7 and S7 edge it says if there is no strong wave going through phone it is okay. That day there were no wave at all and I putted underwater maybe not even a minutes because only to take picture. From then on my charge stopped charging with fast charging. I made sure it is fast charging and fast charging on my phone is turned on.

After 1 day passed I saw the message saying moisture detected. So then I made a lot of research about that and made my phone able to charge but it wasn’t fast charge. I thought fast charge will come back when my USB port is full dried up as my research. Another day passed and now I can’t charge my device at all and saying moisture detected. I putted my phone on rice for 3 days still saying moisture detected. The only mistake I made was that I blew air into the port which I realized after it wasn’t right thing to do. When I shake my phone I can hear some sound which I guess it is water. Now my question is: Is there any way I can fix this problem and will the wireless charge work in this case? — Tom

Solution: Hi Tom. The general rule when dealing with a wet electronics is to have it repaired if it shows problems. The Galaxy S7 is rated as water resistant but not fully waterproofed. Since you’re dealing with problems after dunking your phone in water, you can assume that the device is now suffering from hardware malfunction, much like what Sunny (issue discussed above) is experiencing right now.

Is there any way I can fix this problem?

The answers are provided for Sunny above. There’s nothing much that you can on your end, obviously.

Will the wireless charge work in this case?

Assuming that water damage is only isolated to the micro USB or charging port area, yes wireless charging should still work. We highly recommend that you have the phone repaired nevertheless to avoid having more problems in the future.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 opening SMS on its own, touchscreen not working properly, other issues

Hello Android fans! We bring you the second #GalaxyS7 post for this day. In this one, we discuss 8 more S7 and S7 edge problems as reported by some members of our community. We hope that the solutions we provide can be helpful reference for those having the same or similar problems.

Below are the specific topics we cover for you:

  1. Galaxy S7 freezes and won’t turn on
  2. Galaxy S7 opening SMS on its own, touchscreen not working properly
  3. Galaxy S7 edge SMS pop up notification won’t reply to group message
  4. Galaxy S7 LED and screen goes blank when charging | Galaxy S7 Task Manager only shows few apps
  5. Galaxy S7 no longer boots up after an update
  6. Galaxy S7 no sound during calls
  7. Galaxy S7 keeps saying there’s moisture in the charging port
  8. Galaxy S7 freezing and lagging after installing an update | Facebook not working on Galaxy S7 after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 freezes and won’t turn on

Hi DroidGuy. I bought my S7 G930FD in May 2016 in Abu Dhabi. It worked well for a few months. I moved to Sydney and the phone has not worked properly since the update in November. There was another update in Feb/March that seemed to fix the restarting issue for a while but then with any use it would freeze up or go to black screen of death. Then I have to wait for the battery to drain and then charge up to try anything else.

Just today I tried to wipe the cache partition for the first time and it froze before I could choose yes. I have been scouring these pages for a solution as the only way to get Samsung to do anything is to send the phone back to Abu Dhabi to be checked. In Sydney they kind of laughed at me when I explained the problem. This is the last Samsung phone I will ever buy, their customer service is appalling not to mention that this is an expensive paperweight/piece of garbage for me at the moment. It collects dust on a shelf while I use my old s4. I need any help you can give.  —  Nat

Solution: Hi Nat. It’s hard to identify the cause of the problem when there’s not enough details provided to us. Frankly, it also won’t matter that much anyway as your main task right now is to check whether or not you’ll still be able to turn the phone back on. Unless you can power it on, there’s very little to nothing that you can do on your end in terms of troubleshooting.

To see you can still turn the phone back on, make sure that you try to start it to these three alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains unresponsive or won’t boot to any of these modes at all, that means that bad hardware is to blame. You must contact Samsung again so the phone can be repaired or replaced.

Problem #2: Galaxy S7 opening SMS on its own, touchscreen not working properly

My phone is typing gibberish and opening text messages all on its own. It took me a few times to try to shut it down. It was as if it wasn’t detecting me touching the screen, or as if someone else had taken control of it and locked me out. I have McAfee antivirus installed and haven’t had any other issues with it. After shutting down and then restarting it seems ok but I’m afraid it might happen again. Is there a way to troubleshoot and figure out why my phone temporarily went haywire? Yesterday afternoon it didn’t detect my finger swipe so I rebooted then too. Now this morning the haywire typing so I’m concerned I might need to fix something but don’t know where to begin or what to focus on. And this has not been dropped or stepped on or wet- undamaged condition in protective case and protective screen cover. — Mal1402

Solution: Hi Mal1402. Your phone’s touchscreen may be damaged causing the malfunction. To see if does not register your touches properly, you should do the following:

  1. Open the phone’s dialer app or Phone app.
  2. Dial “*#0*#” (without the quotes).
  3. Tap the Touch box.
  4. Run a test of your touchscreen by tapping and running lines all over the screen. If there are breaks in the lines or if there’s a portion of the screen that doesn’t register your touches, that’s a clear indicator of a bad touchscreen.

If you think the touchscreen is broken, send the phone in for repair or replacement.

Problem #3: Galaxy S7 edge SMS pop up notification won’t reply to group message

After recently updating my Galaxy S7 edge I’ve noticed a problem with the text message pop up notifications. I love this feature because it allows me to easily respond, but now, when the pop up notification appears due to a group message and I respond, it only replies to the person that sent the message, not the group. I have group messages enabled and when I use the app rather than the pop up notification group messages works just fine.        — Adam

Solution: Hi Adam. There may be an app or software bug that causes this so you must do two things.

The first one involves wiping the cache and data of the messaging app. Doing so would force the phone to revert all settings of the messaging app to their defaults. Keep in mind though that such exercise will erase all your messages so make sure to back them up before you proceed. You can use Samsung Smart Switch for that. So, here are the steps that you want to do to delete the cache and data of the messaging app:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this won’t change the behavior of the pop up notification, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc. using Smart Switch.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap Settings and then touch Backup and reset.
  4. Tap Factory data reset and touch Reset device.
  5. If you have screen lock feature turned on, enter your password or PIN.
  6. Touch Continue.
  7. Tap Delete all to confirm your action.

Problem #4: Galaxy S7 LED and screen goes blank when charging | Galaxy S7 Task Manager only shows few apps

The phone works perfectly except when it is charging. When I place it on the wireless charger, or plug it in, the red LED goes on for a moment, the water ripple shows and then the screen and LED go blank. If I touch the screen I get the charging indicator in the battery status and the red led illuminates. Place it back on the charger, blank.

I also have no “always on display, or night display, while charging!

A second issue is my frequently used apps in Task Manager seems to limit the number of apps it shows. It almost never shows more than 10, often only around 5. All of this happened after the most recent update last week or so. Thank you. — Rsoltz

Solution: Hi Rsoltz. If you’re 100% positive all these issues started to occur after an update, you must do two things — wipe the cache partition and master reset.

Below are the steps for each one.

How to wipe the cache partition of Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to master reset your Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #5: Galaxy S7 no longer boots up after an update

I have recently received a notification for an update. I have a Galaxy S7 phone. So, I downloaded the update as instructed and I’m not quite sure if the update was successful. Yet after installation, that was the beginning of my problems. The phone freezes at while but at times come on after 15 to 20 minutes. Today is a different thing. for the past 5 hours it been off and refuse to come on with all the techniques that you mentions earlier. Please what can i do? Thanks.– Inemesit

Solution: Hi Inemesit. We haven’t heard of similar problem to yours so this must be an isolated case. The installed update may not necessarily be the cause and there may be another underlying reason why the phone now fails to boot up. The range of possible reasons can vary and includes the following:

  • bad power button
  • malfunctioning battery
  • damaged screen or LCD
  • unknown hardware issue

As you can see, all the items above are all hardware. To see if that’s the case, you must first try to restart the phone to alternate boot modes (Recovery Mode, Safe Mode, and Download Mode) as mentioned above. If the phone remains off and won’t respond to the three hardware button combinations, you can assume that bad hardware is to blame. That means any of the 4 items we outline above can be at play.

Sometimes, a bad charging port can also lead to your phone not turning on simply because the battery won’t be charged anymore. Like all the four items above, there’s no direct way to test if the charging port is working or not (except by using another known working charger). If your S7 stays off, have it repaired or replaced.

Problem #6: Galaxy S7 no sound during calls

I USE A SAMSUNG S7 edge. I got it in January. However, I’ve not been able to make or receive calls with it as I can’t hear anything the other person says and vice versa. I can however hear when I make internet calls like WhatsApp calls. I’ve taken to repairers and it’s been formatted and ear and mouth piece are fine but problem still persists. I’ve switched off and on several times but nothing. What can I do? — Araloyinjohnson

Solution: Hi Araloyinjohnson. If you got your S7 brand new, we suggest that you have it replaced as early as now as this is clearly not a hardware issue. It can be an operating system glitch, which may or may not be fixed by your carrier. If the phone is part of your carrier’s subscription plan, report the issue to them so they can see if there’s any problem on their system when you’re using a particular app during calls. It can also be a network problem so your network is in the best position to help you with this one.

Problem #7: Galaxy S7 keeps saying there’s moisture in the charging port

When I tried to fast charge my Samsung Galaxy S7, an error message popped up saying that there was moisture detected in my port. I put my phone in rice for 24hrs. and tried to clean it with Aerosol and it didn’t work. I checked the moisture tab in the SIM card port and sure enough, it was completely unscathed. So I am sure that the moisture detection error is a malfunction but clearing my USB data did not work and when I tried to soft reboot my phone by pressing the Power and Volume down buttons simultaneously for 12 seconds nothing happened. No boot menu or anything, my phone just restarts. I don’t know what else to do. — Alysiaeradu

Solution: Hi Alysiaeradu. Pressing and holding Power and Volume Down buttons for 12 seconds will do exactly what you describe here — the phone just restarts. You’ll not get any menu at all after that time as it’s the virtual equivalent of pulling out the battery for older Samsung Galaxy S phones. This procedure is best used when the phone becomes unresponsive and won’t recognize any touchscreen input. We don’t know how this becomes a problem for you but your experience is definitely normal.

The moisture tab in the SIM card slot will only detect moisture in that area, not the one in the charging port. If water is only found at the bottom part of the phone, the Liquid damage indicator (LDI) will remain normal  and won’t get tripped. Samsung designed the charging port to be water-resistant to prevent moisture from leaking inside. However, if the system detects moisture in the charging port area, the phone will refuse charging or data transfer. It will also warn the user that there’s moisture there so that proper cleaning and drying can be done. To dry the charging port completely, try using a hair dryer. Be careful not to put too much heat in the area though to avoid causing damage.

Problem #8: Galaxy S7 freezing and lagging after installing an update | Facebook not working on Galaxy S7 after an update

After an update in February, I’ve been experiencing the following issues.

  • Facebook freezing
  • Back button unresponsive.
  • Enterprises Facebook shuts down.
  • Facebook is not keeping up with current feed.

I’ve tried all the setting recommendations and it made no difference. I’ve also went into the app to clear cache and force stop then reopen. No improvement. Google assistant not working very well. After update Hello Google didn’t work at all. Went into settings as suggested and redid the voice recognition. It works about one in 5-6 times now. General lag since the update. All apps load slower now. Keyboard not as responsive either. Lags behind or misses letters. No new apps have been downloaded since the update. — Georgie

Solution: Hi Georgie. The troubleshooting that you should do in this case are the following (in this order):

  1. cache partition wipe
  2. Installation of app and system updates
  3. Factory reset
  4. installation of app and system updates
  5. uninstallation of incompatible apps.

The steps for cache partition wipe and factory reset are provided above.

If the problem remains after doing all of them, do one more round of factory reset and observe the phone for at least 24 hours without installing any app or update. If the lag or slow performance issue persists, send the phone in for repair or replacement.

Alternatively, you can manually flash the previous Android iteration (probably Android Marshmallow) to bring back the normal function of the device. We do know that Galaxy S7’s hardware is pretty much compatible with Android Nougat so if you continue to have performance problems with it (Android 7.0), hardware malfunction must be causing it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 camera features not working with Whatsapp, other issues

s7

We bring you four more #GalaxyS7 issues today. As always, we hope that the solutions provided here can help users who contacted us as well as those with similar problems. Don’t forget to follow previously published S7 and S7 edge articles as well.

Below are specific topics discussed in this material:

  1. Galaxy S7 GPS not working properly on Runkeeper app when Power Saving Mode is on
  2. Samsung Galaxy shuts down on its own when it’s located some parts of Manila
  3. Received MMS on Galaxy S7 is converted to group message
  4. Galaxy S7 camera features not working with Whatsapp

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 GPS not working properly on Runkeeper app when Power Saving Mode is on

My GPS won’t accurately track my runs when it’s on power saving mode. I use the Runkeeper app.

I turn on the gps, open the app, it shows my location accurately. Then I start, when I get home it will only show points on the map if I got my phone out during my run, otherwise it shows just straight line (I can send screenshots). I run with my phone in a spibelt which is basically a fabric pouch that goes around your waist. Previously to my S7, I had an S3 and never had problems with GPS in power saving mode and I used the same app and wore the same belt. If I turn off power saving mode it appears to work ok. But it really makes me not have any trust in the phone. I hope you can help me. I should add that my friend who has an S7, does not have this issue using runkeeper on power saving mode. She usually keeps her phone in her pocket or a purse. Did I just get a crap phone? Thanks again. — Jessica

Solution: Hi Jessica. If this third party app works fine on another S7, the cause of the problem may be firmware-related, which means that the app may be incompatible with the operating system. Keep in mind that Android operating system can vary even among the same models as each wireless carrier modify their firmware to fit their needs. Sometimes, the modifications can lead to unforeseen problems or conflicts with apps.

Wipe the app cache and data

Before you do anything drastic, we recommend that you first delete the cache and data of the app in question. Here’s how:

  • Go to phone Settings.
  • Tap Device tab.
  • Look for Applications and tap it.
  • Once you’re inside Applications menu, look for Applications Manager and tap it.
  • Inside Applications Manager, tap All apps.
  • Look for the email app you’re using and tap it.
  • From there, you should see  a page that list app-specific information and options. Tap Storage.
  • Tap Clear Cache and Clear Data buttons.

Keep in mind that tapping on Clear Data button will result to loss of app-specific data like logs so make sure that you create a backup of them in the cloud (if the app allows) before you do it. If this procedure won’t help, go to the next step.

Delete the cache partition

The next thing that you want to do is to force the phone to refresh the system cache. At times, a corrupted or outdated system cache also results to some problems. Just follow the steps below on how to do it:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

 

Install the latest update

Be sure that your app runs the latest software version from its developer. Sometimes, the simple act of updating matters. Updates are released for a number of reasons and of them is to fix known bugs. We’ve noticed that some users of this app mention in their reviews about intermittent issues with GPS and data generated after their runs sometimes. Most developers monitor user reviews in order to improve their products. Hopefully, they’re aware of the issue and there’s already an update to fix the issue similar to yours.

 

Contact the developer

If the things above won’t help in addressing the issue at all, make sure that you contact the app developer. This will make sure that they’re made aware of the issue directly.

Problem #2: Samsung Galaxy shuts down on its own when it’s located some parts of Manila

Hi. I own a Samsung Galaxy and I’m enjoying it. However, it may sound crazy but everytime I come to Manila, especially in some areas in Manila, my phone will shut down automatically and then restarts automatically but before completely restarting, it shuts down again and repeats the process. I tried removing the battery pack and sim pack and then putting them back again and trying to manually start but it does the same thing. After I leave the area, the phone can start and work properly again. This already happened a lot  of times so I am wondering how should I do. Thank you so much! — Wryneth

Solution: Hi Wryneth. First of all, we’re wondering if you modified your Galaxy S7’s hardware so you can remove the battery pack yourself, or if you simply submitted your issue under a different section in our issue questionnaire. The Galaxy S7’s battery pack is difficult to remove at a user’s level and doing so requires some tools. The battery itself is glued in place, making it hard to remove in the first place. We haven’t even removed it ourselves for fear of tearing some delicate components underneath it.  If you are doing this often, there’s a chance that you have damaged something that causes the phone to boot intermittently.

If you happen to have simply submitted your issue under the S7 section, consider doing a factory reset. This will ensure that any firmware issue that may be behind the problem is eliminated. Bear in mind that knowing the exact cause of your problem is beyond us as well. We have no idea what is happening to your phone and we need its full history to even come close to identifying the real reason. Telling us that your phone shuts down in certain areas is not enough to let us identify the problem. And we’re yet to receive identical issue from other readers.

The best thing that you can do is to observe how the phone behaves after you factory reset it. Do it when you’re in the area where the phone shuts down on its own.  Make sure not to install any app after a factory reset to see if any of your apps is involved, or is the culprit.

Problem #3: Received MMS on Galaxy S7 is converted to group message

I just got the Galaxy S7 and I am having an issue receiving picture messages using the default Samsung messaging app. Wherever I receive a picture message from anybody it shows up as a group message with myself and the sender. When I reply to this “group” message I end up receiving my own text message in a separate message since i am replying to the “group” which consists of myself and the sender. I’ve checked that the sender is not actually sending a group message and this happens regardless of the messaging app the user is using. I’ve searched all settings in Samsung’s messaging app and nothing has  worked. Please help. This extremely annoying! — Jessica

Solution: Hi Jessica. The problem may not be exactly a setting on your phone but rather how your wireless carrier processes incoming MMS. Usually, carriers convert a group message automatically into an MMS so that  it can be sent, but not the other way around. Your particular carrier though may be doing the latter so it’s best if you can talk to them directly about the issue.

It may also be an issue with how the stock messaging app is modified by your carrier so contacting them is the best course of action for you.

Problem #4: Galaxy S7 camera features not working with Whatsapp

Dear TDG. I am writing on behalf of my mom who bought her phone this week. She has tried several times to download Whatsapp and every time that she does, some of the camera features stop working–basically everything except auto and panorama won’t do what they´re supposed to do. Since the primary reasons she bought the phone are the camera and Whatsapp, this has generated a lot of frustration. I am sorry that you’re getting this through two people, but I hope that you can help.

Can you also answer at her email at b****[email protected]*****.com Thank you! — Hillary

Solution: Hi Hillary. We don’t send our free advice to emails. You can instead direct your mom to our site for answers if you want.

Now the reason why the camera features do not work when using WhatsApp may be due to lack of permission for the said app. App permissions, as the name suggests, allows a device to do certain tasks with a user’s consent. Disabling permissions can result to some apps not working as intended. An app asks to enable permissions after it’s installed so if your mom did not allow them in the first, this may be the reason why she’s having the problem. Make sure that you enable the necessary permissions on your mom’s phone in order for Whatsapp to work properly. To do that, just follow the steps below:

  • Go to phone Settings.
  • Tap Applications.
  • Tap WhatsApp.
  • Look for Permissions button.
  • Make sure that Camera is permitted.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode, other issues

note 5 download mode

After almost a year of supporting all sorts of #GalaxyNote5 problems, we are sometimes surprised to encounter more unheard of problems from time to time. This post includes some of the rare issues that can happen on this device. For more Note 5 problems and solutions, don’t forget to visit this page.

 

  1. Galaxy Note 5 not responding and only shows blue blinking LED
  2. Solution to wireless charging pausing when Galaxy Note 5 goes to sleep
  3. Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode
  4. Galaxy Note 5 unable to receive group messages
  5. Galaxy Note 5 won’t maser reset
  6. Missing apps on Galaxy Note 5 when using Google Now Launcher

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not responding and only shows blue blinking LED

HELP! I woke up today with my Galaxy Note 5 not working. THE ONLY RESPONSE I’M GETTING IS A SMALL BLUE NOTIFICATION LIGHT THAT BLINKS EVERY 1.5 SECONDS. I woke up with it not responding even after i used it the last night. i figured it couldn’t have been a screen issue because my alarm never went off and i tried to force reboot it, but still nothing but the damn blue light. Please help.

It shows no sign of charging and I’m no longer doing so in hopes that maybe when it runs out of battery it will act normal but i feel like that’s going to take a very long time. I’ve only had the phone for about 4 months now and i haven’t recently downloaded any apps or have any apps that might have caused an issue. — Leonardo

Solution: Hi Leonardo. To find out if your Note 5 simply freezes, try doing a soft reset. In Android devices with removable battery packs, this can easily done by simply pulling out the battery. In a Note 5, the equivalent of such procedure is by pressing and holding the Volume Down and Power buttons for at least 10 seconds. Doing so will force the phone to restart to normal mode.

If the phone remains unresponsive though, try booting it in Recovery mode so you can do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Keep in mind that factory reset will wipe everything off the phone storage device. If you have important files not saved to another device or cloud prior to doing it, they are good as gone.

Problem #2: Solution to wireless charging pausing when Galaxy Note 5 goes to sleep

Wireless charging pad pauses charging after as many second as screen turn off is set. Apparently there is an issue on this as many forums complain about the same. I found some workaround that I want to share in case it is useful for someone experiencing same issue.

There is an option to keep the screen on, which is enabling Daydreams,  and setting it to become enable only when is charging wirelessly. The downside is battery charge will take more time due to screen is on, but at least wireless charging will not be interrupted. I think Samsung is aware and a patch is coming on next release of Android. If you have any other better tip,  kindly advise. — Alvaro

Solution: Hi Alvaro. We’ve heard of some Note 5 users having the same problem as you do so we can confirm that this is a common one. We don’t have enough data though to see if this is happening on particular model of Note 5 only or not. We do appreciate your effort in sharing a workaround for this glitch. We believe that it can be useful to other readers of our blog.

Problem #3: Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode

So about a week ago, my phone started lagging uncontrollably while I was working, and when I decided to put it down, I saw that it started in bootloader (or whatever it is when it says “downloading do not turn off target) and the first error message that I saw was “cannot start normal boot.” This has been happening constantly for the past few days. I looked on for solutions on this forum a lot, and I’ve done the basic things like wiping the cache partition, I’ve tried to uninstall apps that I thought were causing problems. I decided to factory reset after backing up my pictures and texts. After that I started to restore my apps and all that because I assumed I removed the faulty software but that wasn’t the case.

Also Galaxy apps didn’t install properly and was crashing so I thought that was a problem.

Another big problem that I encountered was that, my phone for some reason becomes completely unresponsive after I leave it idle for more than 2 minutes. No backlit keys work, the screen doesn’t turn on, and it didn’t shut off because no booting methods work. I tried to boot into recovery, or in anything but it wouldn’t turn on. Ended up being in a situation where I almost ran out of gas and I had no phone to find a gas station or call someone.

So other than it force resetting, it crashes completely for some unknown reason. I factory reset it again, this time booting it as a new phone with no apps or anything. It seemed to work smoothly because I was using it constantly. I went to sleep and set some alarms for school, and woke up with dad telling me I was late for class, and my phone completely charged, but completely unresponsive. When I tried to boot, it didn’t respond so I pulled the battery out multiple times and then when it finally booted, it crashed and went straight to bootloader displaying that first message.

Please help. I bought this phone expecting it to be a power house but now it’s only putting me in troubling situations. I’ve done everything I could besides boot into safe mode, and that’s because it barely lets me boot at all. — Tawsif

Solution: Hi Tawsif. A phone that boots entirely on its own to Download mode (or any other mode) is definitely not normal and is an indicator that something is causing it. Because we don’t know the complete history of your phone, there’s no way for us to know exactly where the trouble lies in the first place. It’s up to you to find that out.

The general rule of thumb in troubleshooting a phone though follows a simple progression — start by checking the software, then the hardware.

We know you’ve already tried some software troubleshooting but if you’ve tried to customize the software in any way, we recommend that you return it to its factory state. In other words, if the phone has been rooted or running any custom ROM or recovery, consider restoring the all software back to stock. One of the common reasons why a phone boots on its own to Download mode is because of a software glitch. Bringing the phone back to its original software state may fix the problem.

On the other hand, if nothing changes even after you’ve restored everything back to stock, a hardware problem may be to blame. At times, even a bad Power or Volume button can cause this issue. We suggest that you let Samsung check your device to diagnose any hardware errors.

Problem #4: Galaxy Note 5 unable to receive group messages

Up until now my group messaging has been working completely fine. i use Google Messenger for most of my messages but the same issue occurs on Hangouts and also the built in Samsung messaging app. However recently there has developed a problem where none of the group messages that are sent to me can be downloaded. I get an error message in each person’s individual thread that says “couldn’t download”. It gives me the option to retry downloading the messages, but this never works.

This group message has been working fine up until recently and the problem occurs with everyone sending me messages in the conversation, some Android users and some on iPhone. This is very frustrating as there is not a single thing about any one else’s devices that has changed. These message are received as MMS messages but in the past I’ve had no problems downloading these messages. My friends say that they receive my messages, and does not affect any other threads, but i seldom receive group messages at all.

I have tried deleting app cache and deleting most other conversations as well. At this point I’m not sure what is really causing this and any other advice you could provide would be appreciated. — Ian

Solution: Hi Ian. If this issue is happening across all messaging apps on your device, that may suggest that the cause is carrier- or network-related. There may be some changes in how your carrier handles group messages so we recommend that you call them and let them know about the issue.

Just in case the problem is isolated to your device, you can also delete the cache partition and do a factory reset. For instructions on how to do wipe the cache partition, just follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 won’t maser reset

Tried to master reset my phone and it says “error cannot find file”. My phone drops calls, has slow internet, received a weird text message from a California number and the text said nothing but gibberish.

Also I go to my Google Play Store app and I noticed an application installed on my phone called Samsung voice recorder. But I can’t find it anywhere on my phone but it says not applicable for my device. My location and Bluetooth turn on all by themselves. My phone is not full of crap. But it’s slow like it does.

And the master reset it will make it to where it says no command with Android guy falling over and then it says “error no folder found” or something like that. And I have only signed into my Google account on this phone no where else. So the Samsung voice recording app should not be there at all. I can’t even find it in Play Store. — Jessica

Solution: Hi Jessica. A Note 5 that won’t master reset is hardly heard of. Your phone may have been compromised or may be infected with a virus. If your Note 5 was never rooted, or if you did not install any custom software on it, call Samsung and have it replaced.

In case you customized your phone, consider booting it in Odin/Download mode so you can flash the stock ROM to it. There’s no other solution for this problem than this.

Problem #6: Missing apps on Galaxy Note 5 when using Google Now Launcher

I downloaded the Google Now launcher along with Voice and Messenger by Google and some dialers by Google and others.  When I use the Google Launcher the “Apps Drawer” works sporadically, but in the best of time not completely. Sometimes when I use the drawer button I get an empty screen, sometimes only one or two apps appear, and sometimes, 1 full page of apps appears, but never more than one page.  I can use the apps search to find an installed app that has not been placed on a home screen and then run it, but when I exit the app it still does not show up anywhere.  I have to search again if I want to use that app.  The only way I can move an app to a home page on the Google now launcher is to delete it and reinstall it while I am using google launcher. But even then I doesn’t necessarily  appear in the apps drawer but only on a home page.  How can I fix this? — Rick

Solution: Hi Rick. We’ve never heard of this issue on a Note 5 before so either it’s an isolated case to your device, or a rare app glitch. Consider wiping the cache partition and doing a factory reset to see if anything will change. Otherwise, try to contact Google’s support team for this app.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.