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gps not working

What to do if the GPS is not working on your Fitbit Versa?

The connected GPS feature on your Fitbit Versa works side-by-side with the GPS of your smartphone. Needless to say, in order for you to get GPS data, including pace and route for your workout, you must select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you.

In this post, I will guide you in troubleshooting your Versa with GPS that’s not working. I will share with you the procedures many users used to fix the problem with their device. So, if you’re one of the users who have this kind of problem, continue reading as this article may be able to help you.

Before we move on, if you found this post while looking for a solution to a different problem, then visit our Fitbit Versa troubleshooting page for we have already solved some of the issues that were reported to us by our readers. We may have already published articles that could help you with your problem. If ever you still need help, you can always contact us by filling up our questionnaire.

Now, here are the things you need to do if the GPS doesn’t work with your Versa…

  1. Make sure to bring the GPS-Enabled phone with you.
  2. Ensure that your phone gets GPS signal as your Versa depends on it.
  3. Re-establish connection between devices.
  4. Factory Reset your Fitbit Versa and try again.

Bring GPS-Enabled phone. If you’ve already successfully connected your Fitbit Versa with your phone to gather GPS data, the job doesn’t stop there. As you know, your devices are connected via Bluetooth and have to be within 20 feet from each other so other features will work. The same is true with GPS so you must bring your smartphone with you so that the connection of your watch to the phone won’t be lost.

Phone must have GPS signal. The device that transmits or gets data from the GPS is actually your smartphone although the data are being relayed to your Fitbit Versa via Bluetooth. Needless to say, your phone must have stable GPS signal before it can relay the data to your watch.  If your phone doesn’t find a signal immediately, keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites.

Re-establish connection between devices. If you’re smartphone is getting good GPS signal yet the data aren’t relayed to your watch, then the problem could be with the connection between the two. Reboot both devices and see if that fixes the problem. If not, then try unpairing them and then re-pair them and see if the problem is fixed.

Factory Reset Versa. If all else fails, you have to reset your Versa to fix the problem.

  1. Connect the Fitbit Versa to the charging cable.
  2. Hold all 3 buttons for about 15 seconds, until the Fitbit logo appears.
  3. When the Fitbit logo disappears release the Bottom Right button, then keep holding the Left and Top Right button until you feel a strong vibration. This indicates the factory reset was initiated. This process may take several seconds, and eventually, the static logo will appear and the device will boot the image on the factory slot (Says go to Fitbit.com/setup). If you fail to release the ‘Bottom Right button’ in time, or otherwise don’t follow the procedure the static logo will appear quickly and boot without factory reset.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy S6 Recent apps and Back buttons not working, other issues

For those of you looking for solutions to your own #GalaxyS6 issues, this article may help. We give you 5 other issues here including about an S6 Recent apps and Back buttons not working problem.

s6

Below are the specific topics we discuss today:

  1. Galaxy S6 freezes and showing steady green light
  2. Galaxy S6 Recent apps and Back buttons not working
  3. Galaxy S6 lost option to send SMS after tapping missed call number
  4. Apps on Galaxy S6 won’t load properly | Galaxy S6 calls keeps dropping
  5. Galaxy S6 GPS not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 freezes and showing steady green light

I went to bed around 11 PM and plugged in my charger. I woke up around 4 AM and picked up my phone to check the time and it wouldn’t turn on. There was a green light in the top left of the phone that was on. Not blinking or going off and on it was just staying on. I tried unplugging the phone and nothing happened. I held down the power key and volume down key for about 10 seconds and it booted up asking what kind of mode I wanted to start my phone in. I selected normal mode and the phone started normally. Is there anything I should be worried about? What caused this? I notice when my phone goes into stand by the green light comes on and it looks like it did earlier, the only difference is now when I press the home button it comes back on. Earlier it would not come on when I pressed the home button. — Will

Solution: Hi Will. The only two behaviors a green light on a Galaxy S6 should do is either to glow and blink. Glowing green light is an indication that the phone has been fully charged or connected to a charger. A blinking green light on the other hand can also mean that the battery has been fully charged. We are not sure if you’re simply seeing a glowing green light but we haven’t heard of this issue happening on other Galaxy S6 phones, even more than a year this 2015 Samsung flagship has been released. This must be an isolated case so try to do a factory reset and see if that will change anything. For reference, here are the steps on how to do it:

  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 Recent apps and Back buttons not working

Hi. So for a month or two I’ve been having issues with my Galaxy S6. It started simple with the recent apps and back button not working so I’ve been using the phone with the dexterity issue key map for 3 months. Then it started to shut down at random times and turn back on, sometimes it wouldn’t even turn back on. I took it to my local Verizon store, the guy said that it was because i had no memory left and the phone couldn’t function properly ( i had less than a GB of memory left) so I took about ten gigs of pictures and videos off my phone and the problem persisted. in the past day the phone has totally gone caput.

I was used to doing the restart where you press the power button and the volume down button so I’ve been doing that when the phone shuts down. the phone screen was black and there was a radiating blue light for a couple hours and the phone was blazing hot. finally it responded to the reboot. i plugged it into a charger left the room, came back and the phone had shut down again. however this time it was different: there is no red light while its plugged into the charger, and every time i press the power button the flash for the camera lights up. It does this when i plug in the charger. i kept it plugged in overnight and no change. it responds neither to the reboot nor the master reboot where you press the volume up key power key and home key.

I’m on vacation in Europe and have a lot of photos that i would like to be able to save. at this point i would normally just get a new phone but it’s the fact that i am out of the country that makes it a more dire situation. I’ve been trying to do some reading up on the situation and the one common thing that i cannot find anywhere else is the light flashing on  the back when i press the power button. i really want to know what you guys think and if it will be possible to save my photos. Thank you. — Slater

Solution: Hi Slater. That two touch buttons (Recent apps and Back buttons) are not working should have told you that you need to have the hardware checked. Add in other symptoms like overheating and failure to boot normally and you have a solid hardware malfunction case. You must have the phone repaired so you can turn it back on and save your photos and files. We can’t see the logic of having shortage of storage or memory space resulting to touch buttons to stop working properly. The Verizon representative you consulted must have surely misdiagnosed the issue. As far as solution on your end is concerned though, there’s nothing really that you can do. Bring the phone to a Samsung service center so they can take a look at it.

Problem #3: Galaxy S6 lost option to send SMS after tapping missed call number

So my Father’s Galaxy S6 is acting weird when he gets a missed call. if he wants to send a  text to that missed call number he usually swipes the missed call to the left and the screen takes you to the text app and inputs that phone number automatically. all you have to do is write your message in the text box.

3 hours ago, it stopped inputting the phone number automatically. When you swiped a missed call on the log to the left to send a message to that number, it no longer inputs the contact number for you. The text app asks you to enter a recipient as if you had not swiped the command on the call log to text that specific number from the missed call.

What’s up with that?

I know it’s working on my Note 5, I just checked it. But 3 hours ago it stopped working on my father’s S6.

Already called Sprint & Samsung. They reset the phone remotely, restarted it, but it hasn’t fixed that issue. They’re stumped.

Same as if you are listening to a voicemail and from the voice mail application you click the button to send an sms to that number that called and left that voice-mail message, it won’t input the number automatically in the recipient portion of the text app.

It asks you as if you had never already chosen what number to text. — J.R.

Solution: Hi J.R. Did your father install anything like an app, app update, or Android update prior to noticing the problem? If he did, try to wipe the Messages app cache and data. Here’s how:

  • Go to Settings app.
  • Tap on Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for and tap the messaging app.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Keep in mind that tapping on Clear Data button deletes existing SMS and MMS logs. Make sure to save important conversations first before you do this solution.

If nothing will change after wiping the cache and data of the Messages app, the next logical solution is refreshing the cache partition. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Apps on Galaxy S6 won’t load properly | Galaxy S6 calls keeps dropping

Hello. Admittedly I did drop my phone, but i looked it over immediately after and it was completely fine and worked fine too. About a month later l was walking around and my phone was in my pocket. When i took it out i noticed that the white sheet on the back was separating from the plastic back cover (which has since fallen off completely).

Since then I have noticed some of my apps taking longer than usual to load like Chrome and Uber partner. this lasted for maybe a couple weeks and now, since a couple days ago it has been having major issues. My phone will say it’s getting 4G and a few bars and the apps will start up but not load at all. Chrome says I’m offline, Uber just loads and loads, Facebook will just be blank.

A few bars has always been more than enough, plus I live in LA where there is service everywhere. It will work fast and fine on Wi-Fi and even if I have completely full bars, but nothing less. It will also drop calls, I have to make calls on wifi. If it helps, the battery does get very hot and it seems not to hold a charge as well.

I have talked to T-Mobile and they said everything looks fine, but I had full bars there so couldn’t demonstrate. I tried a factory reset, I read the articles on this site and have wiped the cache and started it in safe mode as well. None of these have resolved the issue. Please help if you can. Thank you. — Elisha

Solution: Hi Elisha. There’s only so much a user like you can do on his or her end to fix a smartphone problem. If our suggestions did not help in any way, there must be something else that’s beyond a software solution to fix. Wiping the cache partition and doing a factory reset are more than enough to usually fix software issues. Because nothing changed after doing them, you can safely assume that hardware must be to blame. Phone replacement should be the only resolution left for you.

Problem #5: Galaxy S6 GPS not working properly

I have a Galaxy S6. I’m experiencing difficulties with the GPS not being able to find a signal.  I have downloaded the apps GPS Status, Active GPS, and GpsFix, all to relatively no avail.

I do not have the Yahoo Weather app installed, which I know has been known to cause an issue.  I even tried disabling Unified Daemon(EUR) to see if that would help.

Eventually, I tried uninstalling the updates for the Maps app. This actually did have success as the GPS Status app told me I was able to connect to 10-12 of the 28 satellites. But, once I went inside and back outside, it has not been able to connect again. It cannot find any satellites.

I tried the method I had read on this website about clearing the cache on the whole phone. That did not work.  I’m so confused as to what my next step should be to get my GPS to work! Thanks for any advice! — Mitchell

Solution: Hi Mitchell. Like any other issues for the Galaxy S6, your GPS problem can either be caused by a software glitch or a hardware malfunction. The general rule in fixing your issue therefore does not change. If you’ve already tried all the software troubleshooting like wiping the system cache or factory reset did not work, the next thing that you want to do is to have the phone replaced.

Like any component in smartphones, the GPS sensor may come with or without an issue after unboxing your device. As far as software tweaks are concerned, you are limited to changing the GPS sensor accuracy level such as selecting High accuracy as your Locating method under Settings>Privacy and safety>Location>Locating method.

Making sure that Location Services are properly configured under Settings>Privacy and safety>Location>Google Location Reporting may or may not help.

Sometimes, refreshing a device’s GPS data does the trick. You can do this with the help of a third party app from Google Play Store. Simply install  GPS Status & Toolbox and start deleting the GPS data.

In some cases, calibrating another sensor, the compass, has helped improved GPS accuracy. Both the compass and GPS aids a user in giving accurate location and bearing so making sure that the compass is working properly is a must. The easiest way to calibrate an Android’s compass is through an app. Try to use apps like GPS Essentials to do the job.

Again, if you’ve already tried all the tips above, you can bet the GPS sensor problem is hardware related.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Samsung Galaxy S6 Edge shows “Emergency calls only,” Voicemail icon won’t go away & other problems

In this post, I will tackle some communication-related issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the “Emergency calls only” prompt on the lock screen, which you may notice during the boot up process. It also shows up from time to time especially if you are within an area where there is poor reception. Above all, it shows up if the phone failed to read properly from the SIM card. Continue reading to learn more about this problem and other issues I mentioned here. You may also find solutions or answers to the problems I cited.

Samsung-Galaxy-S6-Edge-Emergency-Calls-Only

For owners who are looking for solutions to a different problem, visit the troubleshooting page we carved out just for the Galaxy S6 Edge. Find issues related to what you have and use the solutions we suggested. You may also contact us by filling up this form should our suggestions fail.

Going back to our topic, here are the problems I addressed here…


 

Galaxy S6 Edge shows “Emergency calls only” on lockscreen

Problem: Network problem. In lock screen says emergency  calls only once open sometimes get signal or says not in network area more frequently than need to change mode to airplane back or restart it happens all the time. Heats up all the time sometimes during idle time also.

Answer: If it’s a GSM model, it is most likely the SIM card that’s the problem but for CDMA, you really have to call your provider and inquire about your account. The “Emergency calls only” prompt indicates the phone isn’t getting a service either due to faulty SIM card or a network issue. That said, your service provider can help you more than we do but please try to check if the SIM card is properly mounted.

Voice Mail icon won’t go away on Galaxy S6 Edge’s status bar

Problem: I have the VM icon displayed on my status bar for about a week now and it will not go away. I have no vm the vm has been set up but the icon will not leave. Please help it is driving me nuts. Thanks

Troubleshooting: This is clearly just a glitch or a minor bug and most of the reports suggested that it started after an update. But no worries because you can get rid of the VM icon by clearing the cache and data of the phone app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the phone app.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

GPS not working on Galaxy S6 Edge

Problem: My GPS won’t work. All the maps I try to use like Google maps, Waze, navigation all can’t locate my location. I reset the phone to factory setting still couldn’t use the GPS. Please, help me.

Troubleshooting: My question is was there a certain time when the GPS in your phone was working fine? If so, then it must be a firmware issue or if your phone suffered physical and/or liquid damage, it’s probably a hardware problem. If it were the former, then try the master reset or re-flash the firmware. Otherwise, you really need to have a technician take a look at it.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge connection to computer gets cut off

Problem: My phone is having issues when trying to connect with my computer. It’ll read it, but then it cuts out. I’ve used different USB cable and it’s the same thing. I’ve downloaded drivers from Samsung, apps suggested and made sure the USB  debugging is off and still nothing. I’m not sure what I can do to make this connect any better. Let me know what else I can do. Thanks.

Answer: Thank you for making sure it isn’t a driver and cable issue. About a couple of weeks ago, I encountered this same problem with a client and it after thorough troubleshooting, it went down to the USB port being loose. If this is the case with your phone, then you need to have it repaired under warranty. The tech will try to replace the either the port or the entire board. If that won’t work, then he will recommend a replacement.

Galaxy S6 Edge screen not responding due to physical damage

Problem: This is my son’s phone. He accidently slept with it in his bed, probably on top of it. There is a flashing blue indicator light still going & the status bar running down the right side shows 3:39am Mon, Jul 20 87% however the rest of the screen is black & the phone will not respond to anything he or i have tried. We took it into T-Mobile but since he had broken the camera screen (which happened about 2 months ago & in no way effected the function of the phone) they don’t believe that whatever the current issue is not related & will not offer any help other than us paying $175 insurance replacement. Can you help?

Answer: Apparently, the phone suffered physical damage and no, you can’t claim warranty because of that. So, you either have to spend having the screen (and the camera lens) replaced or avail what your provider offers–insurance replacement. There’s not much we can do about this because the problem is with the hardware or components.

Galaxy S6 Edge fingerprint scanner not working

Problem: Unable to verify my fingerprint. Prompt to enter my backup password to verify my identity. As I forgot my backup password and been trying for 5 times, then keep trying again still cant. How am I going to reset my passwords again. Kindly advise what is the step i should do. Thanks. – Germaine

Troubleshooting: Lock screen security exists to prevent unauthorized access to your phone, data, pictures and whatnot. That said, you can’t bypass any of them unless you discovered a bug that could potentially render them useless. For average users, however, the only option left for you if you’re locked out is the master reset. After you followed the procedure, you will be able to regain access to your phone but in return, you will also lose all the data you were trying to protect.

Galaxy S6 Edge can’t send a PDF file

Problem: I downloaded a .pdf doc last night of 235 KB.  Wanted to send the same to my hubby & I can’t seem to. He has an iPhone. It stands at 91% & doesn’t go beyond. Tried to re-download and re-send. Hasn’t worked. While I get notifications and alerts all the time, this is kind of a work in progress mode now. Call it an ocd of mine, but I hate it when I have an unattended mail whether in my mailbox or spam or trash. I clean the latter 2 daily. Help! I’m so losing it. I could send a screen grab to put things in perspective. Thanks much. — Radhika

Suggestion: Hello Radhika. Were you trying to send it as an attachment to an email message? If so, make sure you have an active internet connection first. After that, try to attach it to an email and see what the error message is. If you can’t send or attach it, there must be a prompt notifying you that what you were trying to do weren’t successful. Only then we’ll be able to know what the best course of action is.

But let’s not dwell much on this problem, instead, let’s try to work around it. You said downloaded it from the internet, so, why don’t you send the link to your husband and let him download it?

Galaxy S6 Edge stuck in boot loop after an update

Problem: Hi, after an update (around 220MB) my S6e it is stuck in loop. I have done the simulated battery disconnect, as I explained in step 1, the phone responds and starts to reboot, shows the carrier logo (Telstra, Australia) and goes back to a black screen with the SAMSUNG logo showing. The same outcome with releasing the Power key and continue pressing the Volume Down key.

I currently work in Thailand and have a Thai SIM card in my phone. The update was done over Wi-Fi if this makes a difference.

I really would appreciate a quick answer or solution. I do use my phone for work a lot. Thank you. — Reiko

Troubleshooting: For issues like this, there’s one very effective troubleshooting procedure you can do to fix this, wiping the cache partition. What it does is delete all caches of files and services that were used by the previous system. More often, these caches aren’t compatible with the new firmware. Don’t worry though, none of your data will be deleted if you did this.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 5 can’t send group message, speaker not working properly during calls, other issues

Welcome to another #GalaxyNote5 post for the day! This post brings you 9 more Note 5 problems and solutions so hopefully, this will be a good reference for those looking for solutions to their own issues. If you can’t find any useful tip in this one, keep watching for more Note 5 articles in the near future.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 not making alarms from time to time

At 330am, I jumped up outta bed knowing I had to be at work at midnight last night. I saw where two employees who tried calling me and one was my supervisor. I was in shock because I seem to never be late or miss work. Well my phone now has caused me twice to be late to work in as little as months part. I got to work and started troubleshooting my phone. The thing is I had no volume and all my dials were up full staff, so I knew the volume should’ve been working. I tried calling it from my work phone and sure enough, no volume working but all the graphs were full bar. I restarted my phone and it was fine, then but I need to know why it would just simply not work from time to time. Could it have went through an update while I was sleeping and that be the cause of it not working all of a sudden? — Ernest

Solution: Hi Ernest. There’s really no way for us to give you an accurate answer to your question. If this problem does not happen on a regular basic though, it’s highly possible that a third party app may be preventing the speaker to work, or put the phone on mute from time to time. The thing is, there’s also no way to identity which app you install may be the culprit. To prevent this problem from happening though, we recommend that you set your phone to safe mode before going to sleep, making sure that you use the native alarm clock app to wake you up. When safe mode is enabled, all third party apps and services will be blocked. If you are using a third party alarm app, don’t use it and just use the built in one. We know this is not a permanent solution but given how little information you provide us, this is the best suggestion that we can give you.

If you think it’s worth the hassle, you can try to factory reset the phone to ensure that you eliminate any possible operating system related bug.

Below are the steps on how to put your phone to safe mode, and how to factory reset it.

How to boot a Note 5 to safe mode

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

How to factory reset a Note 5

  1. Create a backup of your important files.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap the Settings icon.
  4. Under the ‘Personal’ section, find and tap Backup and reset.
  5. Tap Factory data reset.
  6. Touch Reset device to proceed with the reset.
  7. Depending on the security lock you used, enter the PIN or password.
  8. Tap Continue.
  9. Touch Delete all to confirm your action.

Problem 2: Galaxy Note 5 GPS not working

Hi TheDroidGuy, My name is Hafiz and I’m having major issue with my Samsung Note 5 (N9208). The problem is my GPS can’t connect to any satellite. I tried almost everything. It happened out of blue. Even my bluetooth is hit and miss now.

  • Using GPS status app show 0/0 satellites available. Even with agps update or reset.
  • Enable airplane mode and turn off GPS button. Turn on them back.
  • Restart my phone.
  • Reset my phone to factory default.
  • Take out my SIM and restart.
  • Update to latest official firmware 7.0 Nougat.
  • Enable high accuracy in location setting.
  • Change to different SIM card.
  • NV rebuild on *#0011# settings. I don’t know what else I can anymore except looking for help from professional. I hope you guys able to help me out. Thank you. Regards. — Hafiz

Solution: Hi Hafiz. If the GPS sensor in your phone has stopped working in ALL apps that use it (such as Google Maps and similar apps), that’s an indication of a hardware failure. The chip that handles the GPS function may have failed for some reason. The same cause may also be responsible why Bluetooth is no longer working as expected.

If you’re using the GPS Status & Toolbox app, they offer the following troubleshooting steps for a non-locking GPS:

  • Side menu / Manage aGPS state.
  • Select ‘Reset’ to clear the internal state of the GPS.
  • Select ‘Download’ to re-download the assistance data. You will need an active internet connection at this step.
  • Close the GPS Status application for 10 seconds.
  • Go outside and find a spot where large part of the sky is visible.
  • Make sure you have the ‘Keep the screen on’ settings turned on (in Settings / Display & Tools’.
  • Let the program run and try to acquire your GPS position for at least 15 minutes.

Unfortunately, there’s no way direct way to troubleshoot the GPS function of a Galaxy device. The only recourse is replacement if ever a user finds out that the GPS sensor has stopped working.

Problem 3: Volume on  Galaxy Note 5 calls become very low

My wife’s Note 5 all of a sudden started messing up during phone calls. More often than not when she is on the phone the person on the end cannot hear her. It starts to sound extremely low. It happens even when she has full bars for her 4G service. I’m not sure what the issue is because I can call her through Facebook and it will be no problem at all but as soon as I call her through her Ozone number I can’t hear her. The same goes for her friends. She tries tried rebooting and also factory reseting her device and the same issue persists. I really hope someone can help. Please and thank you. — Rich

Solution: Hi Rich. An issue like this is most likely network-related. It’s not the phone’s speaker, nor a software bug since a factory reset did nothing to improve the situation. Kindly tell your wife to contact her carrier’s tech support so they can look into the issue. If the problem started happening only recently, it’s possible that there may be an on-going problem affecting her area or account. Such situation can only be checked by a carrier. The most that she can do is to do the basic device troubleshooting, which ultimately ends with a factory reset.

Problem 4: Galaxy Note 5 won’t turn on after it was fully charged

I have a Note 5 that was showing 100% charged. When I picked it up the charging cable came out of the port (I think more fell out than pulled out as I don’t believe I put pressure on it or pulled the cable) to which the phone went blank. I’ve tried leaving it unplugged for days, plugging it back in, using all the battery reset possibilities and still nothing happens. It isn’t registering anything and didn’t acknowledge being plugged in. Any suggestions for possibilities? — Sam

Solution: Hi Sam. If your phone no longer responds to any attempt to start it to different boot modes (recovery mode, safe mode, and download mode) and does not turn on at all, it’s safe to assume that there’s an on-going hardware problem behind the trouble. Contact Samsung or your carrier so it can be repaired or replaced.

Problem 5: Galaxy Note 5 speaker not working properly during calls, volume too low during calls

Hi there. I recently had the screen and LCD replaced on my Samsung Note 5 – which I then gave to my mom as she lives out in the back and beyond and I needed to be able to contact her! Strangely, although the phone was always fine, there is now a major problem with the speaker/call volume! When she calls out, she cannot hear the ringing tone unless she puts the “speakerphone” icon on! Also when you are speaking to her on the phone – you can only hear her for the first few seconds and then her voice fades away completely until you can no longer hear her … although she can still hear you! So anybody trying to contact her has to call back again just to try and get a few more seconds of conversation with her!

She has been through the phone and tried to turn up the volume everywhere she can – but both myself and my mom are not very techy. Does this sound like a fault/loose connection or something simple? Any help hugely appreciated! 🙂 — Hannah

Solution: Hi Hannah. Try clearing the Phone app’s cache and data first. Doing so will let you know if this problem is being caused by the phone app used during calls. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.
  6. Call your mom’s phone again and see how it works.

If the above procedure won’t fix the problem, do a factory reset. Refer to the steps above on how to do it.

Should the issue remain after a factory reset, contact the carrier of your mom to see if there’s any network problem causing the problem. If everything is clear on the carrier’s end, you  can assume that bad hardware is causing it. The technician who did the repair may have damaged some components during the repair so you will have to send the phone in again so the hardware can be thoroughly checked.

Problem 6: Galaxy Note 5 wifi won’t work, can’t connect to wifi

I have a problem with wifi connection. When I try to connect to wifi, it just keep saying connecting and then stop. Sometimes it will say authentication error. Sometime it shows connect, but whenever i use the internet, it disconnects again. I have already tried to clear system cache, reset my router, reboot my phone, but none of it solve the problem. — Tony

Solution: Hi Tony. Try booting the phone to safe mode and see what happens. If one of the third party apps is responsible, you should know it when the phone is in safe mode. Refer to the steps above on how to do it. Make sure to try connecting to wifi after you’ve restarted the phone to safe mode.

Should the problem stay, do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 7: Galaxy Note 5 screen won’t turn, stays black, Note 5 won’t charge

My battery was having issues when charging, where sometimes it would vibrate when plugged into the wall but continue to vibrate and not charge. So I Googled it and it said that it could be due to water damage and to leave my phone in alcohol to dry out the remaining liquid inside. So I did…and it was charging fine after that for a little bit but then the screen turned green with the charging symbol and now the phone works fine except for the fact that the screen is completely black. So I can hear my notifications and change the volume and everything but can’t see anything.

Also, the screen has a crack, if that affects anything — Celeste

Solution: Hi Celeste. Firstly, we want to make it a point that if your Note 5 was exposed to water before this problem occurred, we recommend that you stop looking for any solution on your end to fix it. The best that you can gather from hours of scouring the web for answers are all software troubleshooting, which would be totally useless if your phone was water damaged. There’s not much a software tweak can do for a hardware failure. Even us can’t help you at all. You need to send the phone in so the hardware can be assessed and if your phone can still be saved.

Secondly, a phone with a black screen issue usually indicates a malfunctioning screen. If you can’t make the screen to turn on, the best thing that you can do is to attempt to start the device to other modes. Only then can you attempt to do follow up troubleshooting. Here are the steps on what you need to do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone’s screen stays black or won’t turn on at all after trying all the procedures above, you’ll need to have the phone repaired.

Problem 8: Galaxy Note 5 keeps corrupting SD cards

I have a Samsung Note 5. I had an 64GB SD card which was filled up. So, I decided to get a 128GB SanDisk. It worked fine for a while but then got corrupted after a year. Only some sectors because I was able to recover some of the data. I then bought another 128GB, this time a Samsung one. It worked fine for like two months and the day before a trip I rebooted my phone and after turning it back on, the phone wouldn’t recognize it. I haven’t been able to check the card itself as I just got back so I don’t know if it’s corrupted or if it got deleted completely. I went back to my 64GB card but I haven’t transferred all the data yet out of it. It seems to be working fine as before. I checked online and this phone is supposed to support up to 128GB, but I’m starting to doubt this. What could be the problem? — Gisselina

Solution: Hi Gisselina. It’s rare to see a problem like yours being caused by the phone itself but since you’ve already experienced SD card corruption at least twice, we can’t eliminate the device as a factor. Of course, there can be other things that you need to consider when dealing with this issue. One such factor is your usage habit. If you tend to interrupt the phone while it’s trying to read the SD card, or when it’s trying to save something to it, that can be a cause also. Interruption in this case means turning off the phone while the SD card is being accessed, or closing the app that tries to use the SD card such as the Gallery or Camera. There are still other reasons that can lead to SD card corruption but they are hard to pin down. We can’t discuss all of them in this article but you can do some research of your own using Google. Just search “causes of SD card corruption” or any similar wording to get you started. A lot of literature about this topic are easy readings so you won’t need any advanced Android knowledge to understand them.

To see if the issue if the issue is due to a phone glitch, we suggest that you try a factory reset. Refer to the steps above on how to do it.

Problem 9: Galaxy Note 5 can’t send group message

I have a Samsung Galaxy Note 5 on Net10 using T-Mobile as a carrier and when I try to send a group text to multiple recipients it does not convert it to an MMS message and only sends the message to each individual recipient using the stock messaging app. According to the manual and Net10’s online tutorial, the stock app should be capable of sending group MMS texts, but mine will not. The tutorial says to put commas between recipients and the Net10 helpdesk said to use spaces, neither of which worked. Their solution then was to download a secondary app for sending group texts; not really a solution to the problem in my book. The phone will send pictures in texts so I believe the APN settings are correct.         — Mike

Solution: Hi Mike. The usual way to send a group message using the Samsung Messages app is as follows:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. If you haven’t created a group in advance, you can also manually select multiple contacts.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon

If these steps above won’t work, then the app you’re using may not support your carrier’s group messaging system, or vice versa. In this case, you should try the suggested workaround by using a different app.

 


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Reasons why Galaxy S6 is not receiving system updates, GPS not working, other issues

Hello Android community! Welcome to another #GalaxyS6 post for this week. Our post today brings you 7 other issues that we’ve collected over the past few days. We hope our suggestions and solutions will help not only users mentioned here but others that may be experiencing situations. If you want to visit previously posted posts for the the Galaxy S6, kindly follow this link.

For now, here are the specific topics we’re covering in this post:

  1. Accidentally dropped Galaxy S6 active has black screen issue
  2. Galaxy S6 can’t install APKs outside of Google Play Store
  3. Reasons why Galaxy S6 is not receiving system updates
  4. Galaxy S6 VLC video player won’t work properly after installing an update
  5. How to recover files from a Galaxy S6 with a broken screen
  6. Missing video files on Galaxy S6
  7. Galaxy S6 won’t connect to wifi | Galaxy S6 GPS not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Accidentally dropped Galaxy S6 active has black screen issue

I have a Samsung Galaxy S6 active. It was dropped on concrete at a height of about 4ft. I had a screen protector on the phone, but unfortunately it cracked it all up and when I proceeded to take the protector off the phone there was no damage to the phone other than a small scratch that is barely visible to the LCD part of the screen. After it was dropped it flickered lines through it a few times, then completely shut down. However, when it’s charging, the red and blue lights still come on like they normally do when on and off the charger. It’s not only this phone…I have a stash of probably 10 Samsung phones that have just went blank and stopped working due to being dropped. My question is….is this fixable or am I looking at internal damage?

I also have a laptop with the small metal charging port stuck inside the computer. The charger came out but the silver part broke off inside the laptop (this is my very expensive laptop I use for school and work).

Any help would be appreciated. Thinking of just gathering all my broken electronics in a huge box and getting all of them repaired because I am down to using my daughter’s phone. Yes pretty lame, I’ve gotta get my Galaxy S6 fixed asap. — Annadevingoodman

Solution: Hi Annadevingoodman. Causing unnecessary shock to internal components  due to accidental dropof an electronic device  due to accidental drop is almost always never good. Although there are times that a device may survive a fall, a bad one may lead to problem sooner or later. Because you phone suddenly stopped working normally after dropping it, that’s a strong indicator that a component, or the motherboard in general, may have suffered physical damage.

The best one who can answer your question whether or not your damaged electronics can still be repaired will be an attending technician. There’s no way we can determine how extensive the damage is at this time. Like water in electronics exposed to water, physical damage coming from accidental fall can either be insignificant, or severe. To know how extensive the damage is, the phone needs to opened up and checked. If the phone is still covered by a warranty, we recommend that you let Samsung check it. The repair will not be free as dropping your device constitutes customer misuse, hence automatically voiding the warranty, but at least you’ll know that a trained technician who’s familiar with the product is checking your device. You can, of course, bring the phone to an independent service center but we still recommend Samsung if that’s possible.

Your phone still appears to power on (since you mentioned that it still shows LED lights lighting up) so there’s a chance that the problem may only be isolated to the screen assembly. If that’s the case, replacing the screen assembly should work.

For your laptop, there’s high likelihood that the stuck component in the charging port can be safely removed so we also recommend that you let a professional check the hardware thoroughly first.

Problem #2: Galaxy S6 can’t install APKs outside of Google Play Store

I have a Samsung S6 plus. I’m downloading an updates for a non-Play Store apps. I’ve downloaded from the sites before repeatedly with no  problems whatsoever. Since two system updates back (updated today hoping to solve the issue), when I run the APK file the screen goes blank. Not black, I can tell the screen is on & if I press the home button I’m returned to the desktop screen. I’m unable to use ‘My Files’ in settings without going back to the blank screen until I restart the phone. It’s two different APK apps that are having this happen so it’s my phone’s issue…not the APK apps. Any idea what I can do to once again be able to run the updates without the screen going blank?

If it matters the APK files are Pokesensor.apk & Poketrack.apk. I had no problems updating three weeks ago with both apps. — Wildimagination

Solution: Hi Wildimagination. If your phone is unable to load APKs, one of the following may be true:

  • system cache is corrupted
  • unknown software glitch
  • APKs are not compatible with your phone or OS
  • APKs are corrupted

Wipe the cache partition

All downloaded APKs are stored in the cache partition so we highly recommend that you try to wipe the cache partition first. This will refresh the current system cache and delete previously downloaded APKs. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Delete app cache and/data

If wiping the cache partition won’t fix the problem, we recommend that you clear the cache and data of both apps. Clearing their respective data will force them to return to their original state. Afterwards you download the APKs again to re-update them. Here are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Contact app developers

Since there’s no direct way for an average user to know if an APK is corrupted or incompatible, your only option in this case is to let the developer know of the problem. If they’re aware of this bug, they may chance some codes before releasing a new APK.

Problem #3: Reasons why Galaxy S6 is not receiving system updates

Hello! I have uncommon problem with my Samsung Galaxy S6 device: my device will not allow me to check manually if there is a software update available and will not install any security patch ever since I bought the device in May 2016. My Android security patch level is April 2, 2016. I performed wipe cache partition, rebooted my phone several times and nothing helped. A friend of mine has exactly the same device on a same carrier and has no issues regarding these updates and security patches. Do you know what is the possible solution? Thank you! — Borna

Solution: Hi Borna. Below are some of the causes why an Android phone may not receive newer system updates:

  • not enough storage space
  • phone is running on a different network hence OTA update is not possible
  • phone is rooted and/or running custom ROM
  • no update available for this model
  • unknown software issue preventing system updates

Updates can be installed when there’s insufficient storage space. While lack of sufficient storage space will still allow the phone to notify you if there’s an available system update, making sure that the phone is ready to download and install an update must be the first good first step in troubleshooting this problem. Most new system updates doesn’t exceed 1GB so make sure that you have more than this space available all the time. As a general rule, we recommend that you leave 20% free space all the time to ensure that your device has more enough space to work with.

OTA (over-the-air) updates can only be downloaded in original carrier’s network. Many users usually wonder why they can no longer install updates once they insert a different SIM card from another carrier. That’s because carriers only release updates to phones running their provided software. Thus, a Galaxy S6 built for ATT can no longer install a system update when it’s running on a T-Mobile network. If your phone was originally built for a different network, this may be the reason why it no longer receives OTA update notification.

Phone is rooted and/or running custom ROM. If you rooted the phone and you installed a special app that prevents an app that prevents the system from automatically asking for OTA update, this may be the cause for your problem. Some root software are configured to automatically block the system from downloading OTA updates as well.

If the phone is rooted and running custom software, the system must be configured to not install OTA updates as well. After all, it’s assumed that users who root their phone and install custom software are advanced users who know how to update their apps and system outside Google Play Store and official Samsung software environment.

There’s no available update for your phone model at this time. If you never rooted your phone and it does not run a custom software, there’s a chance that there’s just no available system update for your phone at this point. If took almost a year for our Galaxy S7 edge international version to receive the Nougat update from Samsung. It’s not ideal but it’s a fact that only carriers and Samsung can fix. If this phone is part of your wireless carrier subscription plan and you are still in the same original network, try to contact your carrier and inquire if there’s any pending system update for your device.

There may be an unknown software issue preventing system updates. It’s rare to have update issues caused by a software glitch but we can’t rule it out in your case. If you’ve already tried all the steps above without any positive result, we suggest that you wipe the clean via factory reset to see any difference. Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset will erase everything on your phone. Make sure to create a backup of your files before you do it.

Problem #4: Galaxy S6 VLC video player won’t work properly after installing an update

I was playing the videos on my Gallery just fine until AT&T decided to do a software update. Then, a video asked which setting to play it. Well, I must have chosen the wrong video player because now, there is an error that says “VLC encountered an error, please refresh media library.” I have looked up HOW to refresh this library and I can’t find the answer anywhere! Please help! I turned my phone on/off. And changed the default to ask first, and it doesn’t ask. Just that same error. — Passion8hairdiva

Solution: Hi Passion8hairdiva. If the problem occurred right after you installed an update, consider wiping the cache partition first. This will ensure the old cache is deleted and a new one created. Kindly refer to the steps above on how to do it.

After wiping the cache partition, we also recommend that you clear the video app’s cache and data to address possible app-specific bug. Refer to the steps above on how to do it.

Once you’ve cleared both the system cache and app cache and data, make sure that ALL apps are updated. If you install an app outside of the Play Store, make sure that it’s compatible and up-to-date.

If the issue continues whenever you use the same application, make sure that you contact the developer to let them know of the problem. If enough users are reporting the same issue, that may prompt the developer to release a new update to fix the bug, if it’s within their capability to fix it at all.

Problem #5: How to recover files from a Galaxy S6 with a broken screen

I have a C-Spire Samsung Galaxy S6 that I got wet. After drying out, it worked for a while but then the display went out. I have some pictures on it that I really need and like an idiot I didn’t back them up anywhere. I tried connecting it to my computer (which is running Windows 7) to see if could get them but it doesn’t seem to be able to find the device driver to be able to access my phone. Can this even be done and if so what am I doing wrong? Below it asks what operating system…I’m not sure but it was up to date as of October 2016 if that helps. — Emily-Kathryn

Solution: Hi Emily-Kathryn. As far as recovering your files at this point, there’s no way to do that. You need to have a working screen to confirm that you allow another device to access the contents of the memory. As part of your phone security, a user must manually approve a PC connection to read the storage device, a process which can only be done when you receive a prompt on the screen about a USB connection.

If your phone shows some indications that it still powers on, a screen replacement may be an effective solution. Some signs that should tell you the phone is not totally dead includes:

  • LED light is lit
  • phone vibrates during restart
  • makes sound when receiving notifications and messages
  • recent apps, Home, and Back buttons at the bottom of the screen lights up

If you notice these items still occurring in your phone, there’s a chance that water damage may have affected the screen assembly only. Replacing the damaged part should fix the issue for you. We don’t recommend that you let Samsung do the replacement for you as they normally wipe a phone’s memory first before doing repair. Try to visit a local service center and let them know that you don’t want to let them touch the storage device.

Problem #6: Missing video files on Galaxy S6

Hi. In my Gallery I had about 1200 videos. When opening my Gallery and having a look yesterday, I noticed that they have all disappeared, except 16 videos. There is no way that I deleted the videos, as I would have been aware if I had deleted that many! I’m hoping it’s a back up system thing when the phone reaches capacity? Maybe you can give me an answer as to why this happened and how I can retrieve the videos, if at all possible. I look forward to hearing from you Kind regards. — Rana

Solution: Hi Rana. The Samsung Galaxy S6 does not automatically delete videos from a storage device once it reaches a certain limit. The possible reasons why this situation happens include the following:

  • some video files may have been corrupted
  • the storage device where you stored the video files like the phone’s internal memory or SD card may have malfunctioned

Digital stuff like files are not etched in stone and they can disappear at a glance. There are a lot of reasons why files become corrupted that’s why it’s always recommended to create a backup of irreplaceable digital stuff. We don’t know the full history of your device including the current status of the storage device so we can’t really say what went wrong. If you can’t find the missing files by looking at the usual folders where there were previously located, there’s a chance that they may have been deleted for some reason. It’s possible that a portion of the storage device may have been corrupted or damaged causing some files to disappear. If you wish to try to recover files that may still be in the storage device but becomes unreadable, make sure to do the following:

Turn off the phone and do not use it (if the missing files were stored in the phone’s internal memory). The main aim of this activity is to prevent the device from writing over the sectors where files were previously kept. Broken files are not immediately removed from a storage device but can remain in their original sectors until the system overwrites them. Making sure that the phone is turned off effectively stops reading and writing of the storage device, This may save some files that are not permanently deleted yet at this time.

Unmount the SD card, remove it from the phone, and try to see if you can let another device read it to see if the missing files are still there. If the video files were stored in an SD card, letting a computer scan it may detect them again to allow you to save them.

Use third party services to see if they can help you recover your files. Digital forensics is an expensive and tricky business so there’s a fair chance that you may not be able to recover files at all. If you think it’s worth spending hundreds of dollars trying to recovery those video files, you can try to find third party file recovery services in the web. File recovery tools are highly specialized are usually not available to the general public. Many file recovery companies build their own software so they are proprietary and may be expensive to purchase, it at all available. And don’t forget the fact that shelling out a huge amount of money for such service may not yield anything at all. If you are desperate to recover your files, we don’t think any amount of money should matter at all so go ahead and use such services. Try to use Google to find a reputable company that can give you a good file recovery service.

Problem #7: Galaxy S6 won’t connect to wifi | Galaxy S6 GPS not working

I am having a couple of issues with my Samsung Galaxy S6. Firstly I can’t connect to wifi networks that require a separate login page stage as when it goes to load in Google Chrome, I get error messages of “this site can’t be reached” “ERR_CONNECTION_CLOSED,” privacy warnings where I am not giving the option to proceed anyway, and so on. I have tried many solutions recommended to me and none have worked.

Secondly, my GPS recently stopped working altogether. I have wiped my cache history, updated Google maps, installed GPS Status and Toolbox (which also doesn’t work), checked my GPS settings and so on. What else can I do?

I am currently travelling the world and am in Colombia at the moment so getting to a Samsung store or making any calls to try to sort the issue is incredibly difficult, and navigating new countries without GPS or the ability to connect to wifi networks is even more difficult! I would really appreciate your help. — Lindsay

Solution: Hi Lindsay. We have no idea what troubleshooting steps you’ve tried at this point so we recommend that you do a factory reset and observe if it will fix the problems. Make sure that you don’t install anything right after a factory reset so you’ll know if an app or update is causing the problems. Try to observe the phone for at least 24 hours without apps and updates after a factory reset to see the difference. If both issues continue to happen, there must be a hardware problem causing them.

On the other hand, if the phone works normally and the issues don’t happen during the observation period, one of the apps or updates may be to blame. Make sure to screen what apps you install to prevent re-introducing the problems again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Windows XP PC cannot detect Galaxy S6 Edge via USB connection, other issues

Hello guys! We bring you another set of #GalaxyS6 issues in this post. As usual, these issues are taken from submitted requests for assistance by some of our readers over the past few days.

s6

These are the topics covered in this material:

  1. Windows XP PC cannot detect Galaxy S6 Edge via USB connection
  2. Galaxy S6 showing “Custom Binary Blocked By FRP Lock” error
  3. Galaxy S6 camera is slow | Galaxy S6 camera keeps freezing, working slowly
  4. Galaxy S6 won’t boot normally and keeps on showing “erasing…” on screen
  5. Used Galaxy S6 can’t install system update due to message saying software is modified | Galaxy S6 camera not working | Galaxy S6 GPS not working
  6. Rooted/modified Galaxy S6 stuck in Edge mobile network connection

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Windows XP PC cannot detect Galaxy S6 Edge via USB connection

Dear Sir. Having read your website I wonder if you could help me with the following problem. I have a Samsung Galaxy S6 Edge which will not connect to my Panasonic Toughbook CF-18 running Windows XP Home SP3. I have Windows Media Player 11 installed. Immediately upon connecting with the USB cable, a prompt appears in the system tray saying MTP device detected. The PC then looks for the driver which fails to install, and so the S6 is not able to communicate. It will not recognize the phone as a drive either, and so does not appear in ‘My Computer’. I have tried everything I can think of. I have searched for MTP drivers on the internet, enabled USB debugging on the phone, tried connecting as a PTP device but nothing works. Still it looks and fails to install an MTP driver. I have downloaded and installed Kies, but even that doesn’t work and the phone isn’t recognized, and so I uninstalled it. The phone does work perfectly well on my company laptop which runs Windows 7, so that leads me to conclude that the issue lies with XP.

One thing however that does work is the installation of third party software such as Airdroid or Wondershare. With these the phone is recognized and will connect as it should. However I do not wish to use software such as these and would prefer to use the more simple approach by Windows recognizing the phone as a drive which will allow me to drag and drop files as it does with Windows 7. I would be grateful for any advice. Many thanks. — Andrew

Solution: Hi Andrew. As much as we would like to help you, this blog is designed to help users with their problems concerning their Android device and not a third party one like your PC. Since we know for a fact that there’s no problem on the phone (as it can connect via USB to another computer), you must focus your troubleshooting on the PC that runs Windows XP. Although Android has always been compatible with Windows operating system, we can say for sure if the same is true for older Windows versions like the XP. As you may have known, Microsoft no longer supports Windows XP officially for several years now so Samsung may have also designed the S6 without Windows XP in mind. We currently don’t have any existing Windows computer that runs XP so it’s also hard for us to check for compatibility regarding this one. The only way to allow Samsung devices to talk to older generation Windows version is by using Kies. Since that did not work either, we doubt if there’s anything else that you can do to make your computer detect the S6 with its current set of drivers. If you really want an official information about compatibility, please contact Samsung.

Problem #2: Galaxy S6 showing “Custom Binary Blocked By FRP Lock” error

I have a Samsung Galaxy S6. I have a problem with it, and maybe you can help me. The battery when down to about 10% and I plugged my charger in and the screen lit up showing the battery but in the top left hand corner in red writing the words Custom Binary Blocked By FRP Lock, or it maybe FAR. We can’t make it out properly as it is so small. Now when I turn the phone on it lights up with Galaxy S6 with the words in red in the top left hand corner and it will not turn on. Would you have any idea what the FRP would stand for?  or may have an idea what the problem is? Thanks. — Ken

Solution: Hi Ken. FRP stands for Factory Reset Protection. This is a security feature added by Samsung to their device that runs Android Lollipop and above. Basically, FRP works by blocking access to the phone if no correct credentials (the last Google account username and password) are entered. It’s designed by Samsung to prevent stolen phones or unauthorized access from wiping the phone via factory reset. It’s an effective security feature but it’s also a bane for many users who are not careful enough to remember their Google account. Unfortunately, there is no official help from either Samsung or Google even if you are the legitimate owner of a locked device. You either have to enter the correct credentials or risk converting your phone into an expensive paperweight.

We know of a third party hack to bypass FRP but we’re not sure if it’s still working at this time. Please follow this post for more information about this option.

Problem #3: Galaxy S6 camera is slow | Galaxy S6 camera keeps freezing, working slowly

Camera freezes all the time. When I open the camera it always take some time for us to be able to take picture because it just freezes. After you took one picture, then it will freeze again because we can’t do anything to the screen. The first time I got the phone everything was snappy and perfect until the OS update. I tried everything possible, wiping cache partition, soft reset, hard reset. Nothing worked and it seems to be getting worse and worse. The first time it only froze after you took a picture but now everytime we use the camera it always take forever to do anything. — Herryanto

Solution: Hi Herryanto. Below are the things that you can try:

  1. Wipe the camera app’s cache and data. Making sure that the camera app itself is back to its known working state is important. You can do that by wiping the camera app’s cache and data. Here’s how:
    • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
    • Once in there, find the camera app and tap it.
    • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  2. Use default camera app settings. Although the first procedure should take care of second step, we still suggest that you refrain from changing the default settings of the camera app, especially if you don’t know what you’re doing. If you are fond of changing things without much thought, just try to stay away from Smart Optical Image Stabilization. Although this option is there for a purpose, turning it on when the camera app is already struggling may even worsen the situation. To turn off OIS on the Galaxy S6, follow these steps:
    • Open the Camera app.
    • Go to Settings.
    • Disable Smart Optical Image Stabilization.
  3. Download any pending software or app updates. Ensure that the phone’s operating system is fully updated. If you are using a custom ROM, try to check with the software’s developer if they’re encountered camera-related issues when their OS is installed on a Galaxy S6.
  4. Boot the phone in safe mode. Although it’s not a solution strictly speaking, it may help you go to the right direction. If the issue is due to a problematic third party app, booting your S6 to safe mode should help you identify it. While in safe mode, all third party apps will be prevented from running. If the camera app works fine while safe mode is enabled, you can bet one of your installed apps is to blame. If this is the case, you must uninstall third party apps until the issue is eliminated. To boot in safe mode, follow these steps:
    • Turn off your Galaxy S6 Edge.
    • Press and hold the Power key.
    • When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
    • Continue holding the Volume Down button until the phone finishes the restart.
    • When you see Safe Mode on the lower left corner of the screen, release the button.
  5. Contact Samsung or the relevant party for hardware checkup and/or phone replacement. All the above solutions are meant to cover all software factors that may play a hand at the problem. If nothing will improve after doing them all, you can assume that hardware malfunction is to blame.

Problem #4: Galaxy S6 won’t boot normally and keeps on showing “erasing…” on screen

My mobile stops working and was not responding on any action. I’ve set my mobile to “RECOVERY MODE” and started ”wipe data/ factory reset,” but my mobile just keeps on ”erasing…” (just showing ”erasing…” but nothing happened. )

I’ve tried setting my mobile on ”DOWNLOAD MODE.” I used Odin3 v3.12 and add firmware (from sammobile.com, android 6.0.1) and it succeeded, got a ”PASS,” but after restart my mobile go back again on ”erasing…” and nothing happened again. Try add firmware again, but is not changed. How I can solve this problem? — David

Solution: Hi David. Doing a factory reset and flashing a stock ROM are the only effective solutions for an issue like yours. If they won’t work, then you must find a way to have the phone replaced.

Problem #5: Used Galaxy S6 can’t install system update due to message saying software is modified | Galaxy S6 camera not working | Galaxy S6 GPS not working

Hello. I recently bought a used Galaxy S6. Upon setting up my Google account I noticed quite a few problems. Seeing as though I cannot get my money back, I was wondering if there is any way to fix these problems. First, when i tried to update my phone I got a message that the phone had been modified and I could not update. I downloaded a Root Checker and it said the phone was not rooted.

Second, my GPS does not work. It will give me the directions but will not navigate me. It gets stuck on “finding signal” then keeps saying “GPS signal lost.”

And lastly, the front facing camera does not work. When i try to switch to the front camera, the screen turns black, phone freezes then shows a camera failed alert. The same thing happens when I try to record with either front facing or regular camera. I thought maybe the same thing is causing all the problems. Please let me know if there is any solution to all or any of the problems. I would like to keep the phone versus shelling out more money for another. Thank you! — Zelia

Solution: Hi Zelia. There’s no way for us to know if there’s only one or several factors causing the issues you describe here. The best way to find out is to do something.

First of all, you want to check if your phone runs an unofficial Android operating system or not. This can be done by booting your S6 in download mode. You can do this by following these steps:

  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Once you’ve reached Odin or download mode, you then need to check the binary status. If it says Samsung official, then that’s an indicator that the operating system is from the carrier or Samsung. Otherwise, you can be sure that the phone runs on unofficial software and may be causing all or some of the issues.

For your second issue, the cause can still be software, though most of the time it’s because of a bad hardware sensor. If GPS functionality is hindered by a software glitch, you may be able to fix it by doing a factory reset or by flashing a stock ROM or operating system. If the cause is due to a damaged or non-working sensor, you’re out of luck as there’s no way to fix it on your end. You must have the phone replaced to resolve it.

The same is true for the camera issue. If the reason for camera failure is software bug, a factory reset or installation of stock OS may fix it. Otherwise, you must invest in a new phone if this functionality is important for you.

Problem #6: Rooted/modified Galaxy S6 stuck in Edge mobile network connection

Hello. I am in desperate need of some help. I can’t get anything but the “Edge” mobile network on it. It is a Samsung Galaxy S6 that has been unlocked. I have been studying my phone now on forums for a couple of weeks as troubleshooting with Samsung and T-Mobile has done absolutely nothing for me except waste my time. I even got hold of international Samsung and they will give no developer codes and instructions away; denying all existence of them so you will go buy a new phone. What a racket!

I so know that with the new Marshmallow version Android update for this phone has “connectivity restrictions” put on it by firmware I guess?!? This phone was originally brought in Britain and used there before it was sent to me as a gift. The person that owned it previously rooted the phone for me and unlocked it.

I then, recently studied enough about the phone to flash it to Marshmallow successfully. I then after troubleshooting which included APN re calibration, mobile network verification/refresh, factory data reset, etc. it is still stuck on the Edge mobile network. I need to get into developer settings somehow and recalibrate the phones frequency to better suit it to U.S. location and I need to get it off the Edge mobile network mode, which does not seem to be accessible by phone’s main functionality.

I am in an LTE are and I do realize this phone wasn’t supposedly designed to pick up anything but 2 and 3G but, I had the “H” for high speed data signal for most of the summer so I know it has the capability. Now I have nothing, just the good ole’ Edge network! Please help. Sincerely. — Marlee

Solution: Hi Marlee. The problem you’re having may be caused by outdated or incompatible baseband version. Normally, baseband version is updated together with the operating system (although it’s a separate code for your phone’s modem) so users updating via OTA (over-the-air) don’t have to worry updating it separately. In other words, it’s bundled with whatever OTA update there is.

This is not true for rooted or modified phones though. Since your S6 is running an unofficial software, you need to find a way to manually update the baseband version yourself.

Unfortunately, our blog does not provide a support for this type of issue so you may want to visit other Android forums that do. XDA-developer forum can be good place to start.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.