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How to fix Google Play Store error 20 on Android

The Google Play Store error 20 occurs when you’re trying to download an app. The actual error message goes like this, “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: -20)” and it’s a pesky little error as you may not be able to continue downloading other apps if it shows up.

The thing about this error is that you can fix it on your own as it’s not really a serious problem. It could be just a minor issue with the Play Store or your Google account. In this post, I will walk you through in troubleshooting your Android phone that’s bugged down by this Play Store error 21. So, if you’re one of the users with this kind of problem, continue reading as this article may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Here’s what you have to do if your Android phone has this error…

  1. Reboot your phone as it might be just a minor issue.
  2. Clear cache and data of Play Store.
  3. Remove Google account and add it again.
  4. Factory reset your phone.

More often than not, this error is just a minor issue especially if your phone has been doing fine prior to this problem. Glitches happen all the time and it might be one of those things. So, before anything else, restart your phone and then try to download an app and see if the problem is fixed.

Clearing the cache and data will reset the Play Store and bring it back to its default settings. Aside from that, the cache and data files will also be deleted and replaced. If this is just a minor problem with the Play Store, this procedure is enough to fix the problem. So, after doing this, reboot your phone to give it time to rebuild the cache. Then, try to download an app. If the problem continues, the problem is a bit more serious than we initially thought. Move on to the next procedure.

Another possibility is that it could be a syncing problem but you really don’t have to do a some complicated procedures to address it. All you need is to remove your Google account, restart your phone, add your account again and try downloading an app. If the error still shows up, then you have no other choice but to reset your phone.

A factory reset will fix this problem but make sure you backup your files and data as they will be deleted during the process.

There you have it! I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Google Play Services draining battery more than other apps and services

The Google Play Services is Google’s key to your smartphone in a sense that updates are pushed into your phone through this service. While you can find Play Services listed among other apps on the Application Manager, it doesn’t work like any other apps. It’s a collective name for all services Google uses to make Android work properly on your smartphone. Most of the time, the company’s home-brewed apps like the Play Store, Gmail, Drive, etc., are ones that use this service to the max but other apps may use it as well especially ones that require users to login.

Needless to say, it’s a very useful service but it could also be the biggest power hog in your phone. In fact, there have been Android users who complained about Google Play Services battery draining habit. So, in this post, I will walk you through in troubleshooting your device with Play Services being the biggest battery drainer.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Now, here’s what you need to do if Google Play Service drain battery more than other apps in your phone…

  1. Keep Google Play Services up-to-date.
  2. Update every Google app in your phone that needs to be updated.
  3. Turn off sync.
  4. Don’t use task killers.
  5. Factory reset your phone.

During the early years of Android, Google Play Services were among the apps and services that get updated regularly and it has been proven that such updates bring some kind of improvements to it and other Google apps. The first thing you should do if you see that it’s draining more battery than the rest of your apps is to update it, if possible. Head to Google Play Store and search for it. You would know if there’s an available update because the ‘Update’ button will be enabled. Here’s the link to Google Play Services.

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Assuming that your phone runs the latest Play Services version, the next thing you must do is find out if there are other Google apps, or any app for that matter, that needs to be updated. Open Play Store and go to My Apps and from there you could see which app needs to be updated.

Google Play Services runs in the background as its main job is to make sure your phone is properly synced with the servers. So, try turning off sync in your phone and see if the battery drain decreases. You can do this to individual apps as well.

Other users think that using task killers or managers help but in reality, it doesn’t. It’s because Android has its own task killer. So, there’s no need to install third-party task managers to do the job that your phone can do properly in the first place. If you want to close apps that are running in the background, hit the Recent Apps button and swipe apps away.

Lastly, if all else fails, reset your phone. This must fix the problem as it brings the device back to its default settings and configuration. If your phone has been working properly then one day Google Play Services tops every app for being a battery hog, then it must be due to some firmware or app-related issues. A reset will fix them for sure. So, take time backing up your files and data and then reset your phone to make it work perfectly again.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy S7 Edge keeps showing “Unfortunately, Google Play Services has stopped” error [Troubleshooting Guide]

How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9

The Google Play Store error “Authentication is required” may occur from time to time. It’s because it’s not a device-specific problem but an issue with the Play Store itself. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. The thing is it might be a very pesky little error but it’s not really that hard to fix. In fact, you may be able to get rid of it by doing a procedure or two.

Continue reading below as I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing up the “Authentication is required” error every time you try to download an app from the Play Store. Since we’ve encountered this problem in the past, we’ll share with you the procedures we used to fix it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if your Galaxy Note 9 keeps showing the “Authentication is required” error…

  1. Reboot your phone.
  2. Resync your device with Google servers.
  3. Clear cache and data of Play Store.
  4. Remove your Google account and add it again.
  5. Factory reset your Note 9.

First of all, you must try to restart your phone especially if it’s the first time you encountered this error. It’s because it might be just a result of a minor glitch in the system. Better yet, try doing the forced restart by pressing both volume down and power keys at the same time and holding them down together for 10 seconds or more. After which, download and app to see if the error still shows up.

It is an authentication error and if you’re pretty sure that you’ve properly set your account up in your phone, it might be just a minor issue with the sync. Your phone must be properly synced with Google servers. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync.

After doing the first two procedures and the error is still showing up, then try clearing the cache and data of the Google Play Store itself. This will reset it back to its default settings and configuration as well as replace its cache and data files that may have been corrupted for some reason. Many owners who encountered this problem said this procedure fixed the problem so it might work for you as well.

The next thing to do is to remove your Google account from your phone and just add it again. Authentication has something to do with your account, most of the time. Removing and readding your account will let you know if your password still works because if not, you won’t be able to properly setup your device. After this and the error is still showing up, then you have no other choice but to do the next procedure.

Backup your files and data and then factory reset your Galaxy Note 9. You need to do this because you really can’t download and install applications from the Play Store without addressing the “Authentication is required” error.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Google Play Store error 963 on Samsung Galaxy S9

The Google Play Store error 963 occurs while you’re trying to update or download an app. Some owners of the Samsung Galaxy S9 have complained about this problem so it doesn’t just occur to entry-level devices but also to high-end phones. It’s because it’s not a device-specific problem but an issue with the Play Store. So, if you have an Android phone, you may encounter this problem from time to time.

In this post, I will help you fix the problem with your Galaxy S9 so that you may continue using your phone without being bugged by the error. If you’re one of the owners of this phone, continue reading as this article may be able to help you.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

Here are the things you can do to try and fix this problem on your Galaxy S9…

  1. Restart your phone for it might be just due to a minor firmware issue.
  2. Make sure your Internet connection is stable.
  3. Clear cache and data of Google Play Store.
  4. Remove Google account and add it again.
  5. Perform factory reset.

When the Google Play Store error 963 happens, try to restart your phone first as it might be caused by a minor issue with the firmware. There has been some owners who reported to have fixed similar issues in the past with a simple reboot. If there’s no apparent reason or cause as to why this kind of problem happens, you should do the reboot first.

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Next, try to see if your internet connection is stable. There’s always a chance that the connection between your phone and Google servers were interrupted and resulted to the error. You may try turning off your WiFi or mobile data and turn it on again just to make sure it works properly. After which, try to download the app and see if the error still occurs.

After restarting your phone and making sure your internet connection is stable and the problem continues, then you have to go after the Play Store this time. While it’s the official app store for all Android devices, it’s still an app and may crash from time to time. That said, the next thing you should do is reset it by clearing its cache and data. Doing so will bring it back to its default configuration. However, if the problem continues, then move on to the next solution.

You have to try to remove your Google account and add it again as it might be an issue with your account. Your Android phone is tied to your Google account so it follows that if there’s an issue with it, all services that depend on it may also fail. Try removing it from your phone and then reboot your device. After which, add the account again and download an app. If the issue continues and you badly need to install the app, then you have no other choice but to reset your phone. All firmware-related issues can be fixed by a reset and this one’s no exception. However, make sure to backup your files and data before the reset as they will be deleted:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix “Error processing purchase. [DF-BPA-30]” on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error DF-BPA-30 that appears when they try to purchase an app in the Play Store. It’s a very annoying problem as you can’t proceed with your purchase if it shows up and you can’t even install or update applications. Thus, you need to address it as soon as you encounter it.

In this post, I will walk you through in fixing this problem. I will share with you the solutions shared by users who have encountered this problem before and were able to fix it. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if you have this kind of problem with your phone…

  1. Make sure the time and date are set accurately.
  2. Remove your Google account from your phone and add it again.
  3. Factory reset your Galaxy Note 9.

Set time and date accurately. Some said that this problem is due to inaccurate time and date that’s why the transaction won’t go through. So, make sure that your phone’s time and date are set properly so the timestamp on your device and that of Google servers are the same.

  1. Open Settings > Date & Time
  2. Uncheck the two boxes which say “Automatic date & time” and “Automatic time zone”
  3. You will now be allowed to set date manually. Change the date to anything in past. For example, just change the year to 2010 or 2012
  4. Come to home screen
  5. Again go to Settings > Date & Time
  6. Now check both the boxes we unchecked earlier
  7. Time would be automatically updated and “Set time” field would be disabled now
  8. Try downloading the app from Play Store

Remove and re-add Google account. There were also users who said that removing your Google account from your phone and adding it again would also fix this problem. It’s logical because you cannot download applications without properly setting up and authenticating your Google account. So this must be the next thing you must do if the first solution didn’t fix the problem.

Factory reset your Note 9. After doing the first two procedures and you still get the same error when you purchase an app, then you have no other choice but to reset your Note 9. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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How to fix Google Play Store error 8 on Samsung Galaxy J3

The Google Play Store error 8 that many Samsung Galaxy J3 owners have been complaining about occurs when you try to update or install an app. It could be account-related or it could be just a minor issue with the Play Store itself. The thing is that you may find this issue very annoying as you will have to go through all the steps you’ve taken in installing or updating the app only to be greeted by the same error.

Some owners reported that the problem got fixed on its own but some apparently had to do something to get it sorted out. In this post, I will guide you on how to troubleshoot your Galaxy J3 that’s bugged by the Play Store error 8. The actual error goes like this “App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -8)” and you have no other choice but to hit OK. Continue reading down below as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do on your Galaxy J3 if it keeps getting the Play Store error 8…

  1. Restart your Galaxy J3 and try downloading the app again.
  2. Run phone in safe mode and try downloading the app.
  3. Clear cache and data of the Play Store.
  4. Remove Google account and then add it back again.
  5. Master Reset your Galaxy J3.

If this is the first time that you encountered this error message or any Play Store errors for that matter, then it could be just a very minor glitch with the firmware or the app. More often, such problems can be fixed by simply rebooting your phone and doing what you were doing when the problem occurred. However, if this doesn’t fix the problem, then try running the phone in safe mode to temporarily disable all third-party elements. From there, try to download the same application and see if the error still shows up.

The next thing you need to do if the problem continues is to clear the cache and data of the Play Store. This will reset it back to its default and configuration as well as replace possible corrupt cache and data files. Many owners reported that this method actually worked for them, so it could work for you, too.

Since this probably an account-related issue, it’s better to remove your Google account from your Galaxy J3 if clearing the cache and data of Play Store didn’t fix the problem. After you’ve removed your account, restart your phone and then add the same account. Once everything is set up, try downloading the app. Or, if you have another Google account, you better use that one to download the application you want.

Lastly, if all else fails, you need to reset your phone. A master reset should be able to fix this problem since the Play Store is a core application and thus, embedded in the firmware. Before the reset, make sure to create a backup of your important files and data as they will be deleted. Once everything is set, follow these steps to reset your Galaxy J3:

  1. Back up all your personal data stored on the phone.
  2. Tap Apps from the Home screen.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. Select Factory data reset.
  6. If prompted, read and review the information. If you are using an SD card and that is inserted, select the option to Format SD card if you also want to delete the data on your microSD card. Note that once you format the microSD card, the data can no longer be recovered.
  7. Tap Reset Phone.
  8. Tap Delete All to delete all information and downloaded apps.
  9. If prompted, enter your security lock or passcode to proceed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 940 on Samsung Galaxy A9

Owners of the new Samsung Galaxy A9 are among the most recent victims of the Google Play Store error 940. This error occurs while you’re downloading an app. Since it’s not a device or app-specific error, it may occur to other devices as well regardless of the app you’re trying to download.

This kind of problem is very annoying as you will be greeted by the same error message even if you redownload the app. So, for you to be able to continue using your phone normally, you will have to address it as soon as you can. Don’t worry, it’s not really that hard to fix. Continue reading as I will walk you through on how to troubleshoot your phone with this problem.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here are the things you need to do to fix the Google Play Store 940 on your Galaxy A9…

  1. Force restart your Galaxy A9 and download the app again.
  2. Make sure you have enough storage space.
  3. Make sure the SD card is mounted and detected properly.
  4. Clear cache and data of Google Play Store.
  5. Factory reset your Galaxy A9.

When troubleshooting error messages like this, it’s important that you start with a forced restart which will refresh your phone’s memory and reload all apps and services. So, press and hold both power and volume down keys for 10 seconds or more. Once the device has rebooted, redownload the same app.

When downloading applications or any files for that matter, storage space is important. Just make sure that your phone has enough storage space or if you’re downloading the app into the SD card directly, check if there’s still enough space on the external storage device as well. Another thing you need to do is make sure that your SD card is properly mounted and detected by your phone. For this specific error, try changing the settings so that your phone will download apps into its internal storage and if that’s successful, you can move the app to the SD card after that.

Clearing the cache and data of the Google Play Store has to be done if the problem persists after doing the first three procedures. The error 940 is a Play Store error so it’s important you reset the app back to its default settings and configuration especially if this problem hasn’t happened before. You can do this by going to Settings then Application Manager. You can find the Google Play Store from there.

Lastly, you need to reset your device if the problem continues to bug you even after doing all those procedures. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this guide have helped you.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 413 on Samsung Galaxy S9

The Google Play Store error 413 is an installation issue which can be caused by interrupted connection, interrupted reading/writing on storage device or a firmware-related problem. Many Samsung Galaxy S9 owners have been complaining about this so we feel the need to address this problem for the benefit of our readers.

In this post, I will guide you in troubleshooting your Galaxy S9 that keeps showing up the Play Store error 413 when you download or install an app. The actual error may appear like this “An app could not be downloaded due to an error. (413)” and this will prompt you to redownload the app only to be greeted by the same error over and over. So, if you’re one of the users that’s bugged down by this issue, continue reading as this article may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Now, here’s what you need to do if your Galaxy S9 keeps showing the Play Store error 413 every time you install an app…

  1. Force restart your Galaxy S9 first.
  2. Clear cache and data of the Play Store and try re-installing the app.
  3. Remove Google account from phone and add it again.
  4. Reset network settings of your device.
  5. Factory reset your Galaxy S9.

A force restart is often what you need to do when this kind of problem occurs. As I said earlier, this could be due to an interruption with your phone’s internet connection, which can be fixed by a simple reboot. However, I suggest you do the forced reboot which is far more effective. To do it, just press and hold the volume down and power keys together for 10 seconds or more. Once the phone has become active after the reboot, open the Play Store and redownload the same app to see if the error still shows up.

The next thing to do if the error continues to pop up is to clear the cache and data of the Play Store. This will reset the app store and bring it back to its default settings and configuration. You can do this by going to the Settings > Application Manager and find Google Play Store. If the problem continues after this, then try the next procedure.

Remove your Google account from your phone and add it back again after a reboot. This will refresh all the syncs and revalidate your activities. Your Google account is connected to all activities your phone does especially if it’s the services offered by Google. Once you’re set your account up again, try to download the app and see if the problem is fixed. If not, then try the next procedure.

Resetting the network settings of your phone will refresh all connections. You will need to reconnect your device to the network if you’re using WiFi and if you’re using mobile data, everything will be automated since cellular data is the default method of your phone to connect to the network. This is how to reset network settings on your Galaxy S9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

If all else fails, then you have no other choice but to factory reset your phone. A reset will fix every firmware-related issues with your device but make sure to backup all your important files and data as they will be deleted during the process.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 110 on a Samsung Galaxy Note 9

The Google Play Store error 110 may occur while your installing an application. The actual error message will be like this “Unknown error code during application install: 110” and the installation will be stopped. So, you will have to redownload the app only to be prompted with the same error. Some owners of the Samsung Galaxy Note 9 were among the ones who complained about this error.

We have readers who contacted us about this problem so we have to address it. In this post, I will guide you in troubleshooting your Note 9 with the Play Store error 110. I will share with you the solutions or procedures we’ve been using in fixing this problem. If you have an issue like with your Note 9, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Here’s what you need to do if your Galaxy Note 9 is getting the Play Store error 110…

  1. Restart the phone first.
  2. Make sure SD card is properly mounted on your phone.
  3. Remove Google Account and add it again.
  4. Factory reset your phone.

If it’s the first time you get this error and that your phone has been working properly prior to this problem, then it’s possible that it’s just a temporary issue with the firmware. Restart your Galaxy Note 9 first to refresh it’s memory. Or better yet, do the forced reboot which is far more effective than the normal reboot. To do so, press and hold the power key and the volume down together for 10 seconds or more. Your phone will reboot like it normally does but its memory is refreshed and all apps and services reloaded. After this, try installing the same app.

There are been cases wherein the cause of the error 110 is due to an SD card error. So, the next thing you have to do is make sure that the SD card on your phone is properly mounted and detected and then try installing the app. If it’s still the same, install the app on the internal storage and just move it after the installation is complete. Some owners did this successfully with their phones.

Since we’re dealing with a Play Store issue, your Google account also plays a hand in this problem. So, remove it from your device and add it again after a reboot. After which, try to sync your phone with your account and once that’s done, try installing the same app to know if the problem is fixed or not. If you’re still prompted with the Play Store error 110 after this, then move on the next solution.

Backup all your files and data, remove your Google account from your phone and do the master reset to bring it back to its factory settings and configuration. A reset will fix this kind of problem as it’s not an issue with the hardware but you will have to go through the hassles of backing up every bit of data you don’t want to lose and it takes time. But it seems that you’re already running of other options here so you really have to do it so your Galaxy Note 9 can work perfectly again.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 5 randomly disconnects from mobile network, other connection problems

Galaxy Note 5

As we welcome 2016, here are some of the #GalaxyNote5 connectivity problems shared to us by some members of our community. We hope that the solutions provided below will also help others that may be experiencing similar troubles.

These are the specific topics discussed in this post:

  1. Error Searching network on Galaxy Note 5
  2. Galaxy Note 5 icons and widgets change to different colors
  3. Galaxy Note 5 Google Play Store and Clash of Clans not working
  4. Galaxy Note 5 no longer booting up after charging
  5. Galaxy Note 5 randomly disconnects from mobile network
  6. Galaxy Note 5 won’t connect to 3G network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Error Searching network on Galaxy Note 5

Phone will not connect to mobile network. I can go to the mobile network screen in Settings and when I try to search for networks it says error searching network. I try to choose manual network and says the same thing. I have tried rebooting, rebooting in safe mode (same issues in safe mode), clearing the cache during restart. And most anything else I could think of. IMEI does show up, Wi-Fi does work fine. When I restart the phone, it does connect to mobile network then lost immediately. Shows x over network bars. Have also run Malware scans (360 Security) says it is good. Not sure what else to do besides factory reset. I have not made any known updates. Latest app download was 2 days ago (Ibotta) — Nick

Solution: Hi Nick. Assuming there’s no hardware failure involved (possibly a networking chip or part), doing a factory reset is an indispensable troubleshooting you must try. Since you have done almost all the other suggestions we usually provide for potential software problems, performing a master reset will help ensure that there’s no firmware-level problems behind this trouble. For a quick reference, here are the steps to perform a factory reset on your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 icons and widgets change to different colors

The icon of apps like “Here maps” & others appears to be black completely, the same thing happens several times with different applications or with folders & sometimes the widgets appears to be liquidly, I mean the blue coloured weather widget appears with greenish lines in it and somewhat with some other widgets.

When such things occur, I have to either reboot the phone or I have to wait to get it settled by itself.

So, is there anyway to fix it rather than rebooting it or formatting by pressing power button, volume up & down button.

I don’t want to lose my data. — Nilay

Solution: Hi Nilay. If this problem occurred after an update or an app installation, the first next thing that you can try is to ensure that the system cache is refreshed. Outdated or corrupted system cache can sometimes lead to issues with other apps or the operating system. Wiping the cache partition usually fixes the problems easily. If you haven’t done it before, here are the steps to delete the system cache on a Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 Google Play Store and Clash of Clans not working

My name is Ikaho and I’m using a Galaxy Note 5. Since last month once is reset my note. I cannot link my email and for which I cannot use Play Store nor can bind my account playing Clash of Clans. Whenever I try to bind my email it shows something like it couldn’t establish proper connection” but I’m sure this is not because of connection error cause I have even tried with a hi speed Wi-Fi. But the problem is still not solved every time I try loading but still it’s the same.

I also tried connecting with customer care and they even help me with remote support and helped with troubleshooting problems on setting and cleared all the data’s and from app manager and Play Store from there and so on but they even failed to assist my problem. So I will be ever grateful to the Samsung team if the team could assist me to get rid of this issue cause my phone is still new in look and process. So kindly look on the problem stated above from genuine user ikaho! will be waiting for the reply and assistant as soon as possible thank you. — ikaho

Solution: Hi Ikaho. First of all, we don’t work for Samsung and they don’t pay us anything eventhough we do provide free troubleshooting tips for their products. Secondly, the issue you have of being unable to use your email for Google Play Store and Clash of Clans game may not be phone problem. The best thing that you can do to check if your email is having problems linking with Play Store is by using another phone or device so you can login using your credentials. If you have another Android phone, try to login to Play Store and CoC game to see if you have any problem. If the issue persists on the second device, make sure to contact Google or the customer service of Clash of Clans game so they can help you on the things that you need to do.

Problem #4: Galaxy Note 5 no longer booting up after charging

Hello. My problem first started when I plugged my phone into the charger. It didn’t charge even though the sign of charging had been on the screen.

After that, I tried to reboot my phone, but suddenly I had the “downloading … please do not turn off target” after I restarted it. I left the phone plugged to the charger for few hours, because I thought it was downloading an upgrade or something.

I checked the phone after few hours and it was dead, I tried different chargers but unfortunately it didn’t solve the problem.

I plugged the phone into the computer, there was a notification for a new hardware was plugged but not recognized. Also, when the phone is plugged for few minutes, I can hear the sound of electricity for a bit then an electricity sign pops up on the screen then disappears.

I hope you find a solution for this problem.

Thank you in advance. — Ali

Solution: Hi Ali. If your Note 5 no longer boots normally even after leaving it charged for several hours, the problem is most likely hardware in nature. Make sure that you try using another charger first to see if there’s an issue with the existing one. Sometimes, the charging cable can malfunction out of the blue so using another charger is necessary.

If the charger’s fine, make sure to have the phone checked by a professional. At this point, anything can be the cause of the problem — a bad charging port, depleted or damaged battery, or failing component in the power circuit. Our blog does not provide hardware troubleshooting and diagnostics so your only choice is either have the phone repaired or replaced.

Problem #5: Galaxy Note 5 randomly disconnects from mobile network

I had my Samsung Galaxy Note 5 for a few months without any trouble. My phone sometimes would not connect to the mobile network. It usually happened in certain building and in my basement, but it would also happen at random times. I did a factory reset twice and still the same problem. During this when I connect to a WIFI network, I don’t have any connectivity issues with WIFI.

Recently I tried using the phone again and I had problems with text messages not sending but once I resent them, they would send. Today it suddenly stopped connecting to the mobile network at random again. When it has its problems, it doesn’t lose connection with the network, it just gets too weak to connect. At first I thought that it could be the areas and locations but I bought a Samsung Galaxy AVANT and had no problems with the mobile network and in those areas. Other people do not have problems in those areas and I know that it’s not the SIM card since I was able to get it to work in my newer phone. I took my note apart and it looked really clean and well made on the inside with no problems. The only solution I can think of is to replace the mother board or the antenna cable. Is my problem cause by hardware or could it be Lollipop? — Jordan

Solution: Hi Jordan. Random drops in cellular connectivity can be caused by a few factors like firmware on the device, condition of the networking components, network quality of service, malware, or third party apps. If you updated the operating system or an app prior to noticing the problem, that might be a good clue on where to start your troubleshooting. Try to do another round of factory reset and observe the phone for several days without installing any third party application. This will help you narrow down the possible causes. If your software troubleshooting won’t change anything, there must be a hardware problem behind the problem. Make sure to have the phone checked for possible hardware defects.

Problem #6: Galaxy Note 5 won’t connect to 3G network

Hi. I have Samsung Galaxy Note 5. I am having issues regarding 3G Connectivity/network. Only GSM Network mode is working fine. When I change the Network mode from ‘GSM/WCDMA’ to ‘WCDMA only’ signals are gone and message comes up saying “No Service. Selected Network not available.”

When I click the message, it goes to Available Networks option and start Searching after few minutes nothing happens. It searched nothing.. I tried automatically searching, nothing happened.

In my area 3G is provided by Etisalat Afghanistan..

I have also tried my SIM to different mobile, 3G signals are coming in that mobile. Tried different networks SIM with the same result.

Tried flashing same firmware version of different country but result is same, 3G signals not coming. Tried flashing Modem file but no advantage gained.

Any solution for this issue? will grateful for the responses!! — Salim

Solution: Hi Salim. Your phone may not be compatible with the network’s 3G technology in your area. Try to call your service provider to ask for direct assistance regarding this matter. If your Note 5’s 3G connectivity works fine outside this area or when using another SIM card from a different service provider, there must be a compatibility issue at play.

 

 


 

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How to fix Google Play Store that stops working or keeps crashing on your Nokia 6 2019 (easy steps)

Just like other Android apps, the Google Play Store app can also experience random issues and downtimes due to many factors. Nonetheless, these are likely software-related and therefore possible to fix at home. Among the common triggers that you need to look into when dealing with this issue would include but not limited to insufficient storage, network connection errors, corrupt SD card, erratic cache files and data from Download Manager and Google Play Services. If you encounter a problem with the Google Play Store on your Nokia 6 2018 like when it suddenly stops responding or frequently crashes, the first thing you should do is check your Internet connection and make sure it’s strong and stable. An active and stable Internet connection is a key requisite to let your device communicate with Google servers when downloading new apps or installing apps updates via Play Store app. If you Internet is working fine but still having problem with Google Play Store that keeps crashing on your Nokia 6 2018, then troubleshoot software problems on your device that might have caused some conflicts. Mapped out below are among the possible solutions and suggested workarounds you can try on. Read on and get help

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force the Play Store app to close.

A simple solution you can possibly do when any of your apps crashed or suddenly stopped working is to force the erratic app to close or simply quit it. You can apply the same procedure with the Play Store app on your Nokia 6 2018 handset, whenever it crashes. Here’s how it’s done:

  1. Tap the Home key.
  2. Then tap X on the Google Play Store or Play Store app.

Closing all other apps running in the background can also help if the problem is caused by any of these apps that gets corrupted or crashes in the background.

To quit all other apps running in the background, simply press the Home key and then swipe up through all app. To confirm action, tap Clear All.

Try to launch the Google Play Store app and see if how it does after giving it a restart.

Second solution: Reboot your phone (soft reset).

A soft reset or simple device restart can effectively fix minor software glitches that might have caused the Play Store to stop working or crash more often. If you haven’t already, give it a shot and see how the app works afterwards. Here’s how to do a soft reset on your Nokia 6 2018:

  1. Press and hold the Power button.
  2. Tap the option to Power off on the next screen.
  3. Then tap OK. Your phone will then shut down.
  4. After 30 seconds, press and hold the Power button again until the device boots up. This should give your device a fresh start.

Alternatively, you can force your Nokia 6 2018 to restart. This would be necessary if your device screen becomes unresponsive or freezes after the Play Store app crashed. A forced restart is a simultaneous battery removal process. And similar to a soft reset, a forced restart helps fix minor glitches that caused conflict to other apps including the Google Play Store. Here’s how it’s done:

Simultaneously press and hold down the Volume Up button and Power button until the device power cycles or restarts.

Similar to a soft reset, this yields positive outcome without affecting any of your data stored on the internal memory of your device.

Third solution: Clear cache and data from Google Play Services and from Download Manager.

When a certain cache file from the Google Play Services gets corrupted or broken, the Play Store app might likewise become buggy. In this case, clearing cache and data from the Google Play Services will fix it. Follow these steps to clear cache and data from Google Play Services:

  1. Open the Settings app.
  2. Tap Apps.
  3. Tap More (three vertical dots) icon.
  4. Select Show system from the given options.
  5. Scroll down and tap Google Play Services.
  6. Tap Storage.
  7. Select the option to Clear Cache.
  8. Tap Manage Space.
  9. Select the option to Clear all Data.

Open the Google Play Store app then see how it works this time.

Clear cache and data from Download Manager

If Google Play Store suddenly stops working while attempting to download an app, clearing cache and data from Download Manager will likely fix it. Follow these steps:

  1. Tap to open the Settings app.
  2. Tap Apps.
  3. Tap on the More (three vertical dots) icon to view more options.
  4. Select Show system option.
  5. Tap Download Manager.
  6. Then tap Storage.
  7. Tap Clear Cache.
  8. Tap Clear Data.

If clearing cache and data yields to a no good output, then move on to the next applicable solution.

Fourth solution: Uninstall and reinstall Play Store updates.

Some updates may contain errors and glitches. This then can possibly cause your apps or device itself to encounter errors and go rogue. To rule this out from the possible trigger, try to uninstall and reinstall Play Store updates on your Nokia 6 2018. Before you begin, check and ensure that your phone is connected to a stable Wi-Fi connection.

  1. Tap to open the Settings app on your phone.
  2. Next, tap Apps.
  3. Scroll down and tap Google Play Store.
  4. Tap on More icon then select the option to Uninstall updates.
  5. If prompted to change the Play Store app back to the original (factory) version, tap OK to confirm.

Restart your phone then try to open the Google Play Store and see if it’s already working stable.

Aside from Play Store app updates, installing the latest Android system update can also help fix the problem especially if it’s triggered by some bugs or out-dated system files.

To check for Android update, go to Settings-> About phone-> System updates menu.

If an update is available, follow the onscreen instructions to download and install new Android update on your phone.

Fifth solution: Remove and set up your Google account again.

Sometimes, the Play Store app won’t and can’t work as intended when something goes wrong with the Google account set up on your phone. To make sure this isn’t inflicting your trouble, try to remove and set up your Google account on your phone again.

  1. To remove your Google account, go to Settings-> Personal-> Accounts-> Google menu, then select the account you wish to remove. When the account is selected, tap More then select the option to Remove account.
  2. To re-add your Google account, go to Settings-> Personal-> Accounts-> Add account-> Google. Then follow the onscreen instructions to complete the Google account setup process.

After the Google account setup, reboot your phone then re-launch the Google Play Store and see if the problem is already fixed.

Ask Further Assistance

Contact Google Support for other options if none of the prior methods is able to fix the problem and the Google Play Store app is still crashing on your Nokia 6 2018 smartphone. There might be some other serious problems within the app that only a dedicated software from Google can fix. And this is the right time to seek further assistance.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to Download Google Play Store On Your Android Device

A lot of Android smartphone owners are used to the fact that their phone already comes with the Google Play Store app. This is usually the case if you own one of the popular android brands such as Samsung, LG, or Sony just to name a few. Some lesser known brands however will not have the Google Play Store installed making it difficult to install even the most common apps.

If you own an Android phone that does not have the Google play Store installed then you can follow the steps which we have listed below to get this important app in your device.

The first thing that you will need to do is go to the phone Settings then click on Security. From here go to Unknown Sources. Make sure that its switch is set to the On position. This will allow you to manually install an APK file into your phone which is commonly known as sideloading.

The next step is to download the APK file of the Google Play Store. Take note that you should only download this file from trusted sources. You can get the file from the trusted blogs or forums or from the popular social media influencers. Download the file to a location in your phone where you can access it easily.

Once the Google Play Store APK file has been downloaded use the file manager app of your phone to browse to the location of the file then click on it to install it. There might be a permission screen that will pop up when you install the file in which case you will need to accept it and click on install.

As soon as the app has been installed try to check if it works. You will need to login to a Google account in order for you to use the app.

When you have tested that the app has worked don’t forget to head out over to your phone Settings then Security. From here turn off the switch for Unknown Sources. This will prevent apps from installing into your phone if they are not from the Google Play Store.

How to fix Google Play Store that keeps crashing, won’t load properly on your Huawei Mate 10 Lite [Troubleshooting Guide]

Google Play otherwise known as the Play Store is among the must-have apps for Android smartphones and tablets. Through the Play Store you can download and install apps you want to use on your phone. All you need is to set up your Gmail account, connect your device to the Internet and you should be all set to add apps and services as you would prefer. But like any other apps, Google Play isn’t always up and running properly. Whenever network connectivity problem strikes, online apps including the Google Play or Play Store app won’t work.

Aside from network problems, there are also other software-related factors that can interrupt Google Play operations. You will just realize the something is wrong the moment you launch the app and it won’t load or may load but unstable. Such problems though are attributed to network problems, if not software errors on the phone so it’s fixable. In case you’ll encounter any of these symptoms when using Google Play on your Huawei Mate 10 Lite, I’ve outlined potential solutions and workarounds you can use to troubleshoot your device. Read on for further information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Lite with Play Store that keeps crashing

Before troubleshooting, check your Internet connection. Your device must have a strong and stable Internet connection for Google Play to work as intended. Otherwise, you’ll have to deal with network connectivity issues first. Also ensure that your Gmail/Google account is properly set up on your phone. Incorrect account setup is also a causing factor. If all these requisites are met but the Google Play app is still not loading properly or keeps crashing on your Huawei Mate 10 Lite, try any of these given solutions.

First solution: Restart/soft reset your phone then relaunch Google Play Store app.

If you just find out that Google Play Store has stopped working, soft reset or reboot your Mate 10 Lite to clear minor system errors that might have afflicted the Google Play Store app functions. To soft reset your Mate 10 Lite, follow these steps:

  1. Press the Power button for a few seconds.
  2. When the Power off menu option appears, tap OK to turn your phone completely off.
  3. After 30 seconds, press and hold down the Power button until the phone turns on.

Allow your phone to finish booting up and then relaunch Google Play Store then see if the app is fixed.

Second solution: Clear cache and data on Google Play Store and Google Play Services.

Clear the app’s cache and data wipes all temporary files and data saved on the app, thus gives the app a clean fresh start. Doing so can likewise fix minor app issues that are attributed to errant cache. Here’s how to clear cache and data on Google Play Store app:

  1. Open the Settings app.
  2. Tap Apps & notifications then select the option to View/see all apps.
  3. Scroll down and tap Google Play Store.
  4. Tap Storage.
  5. Then tap Clear Cache to delete app’s cache.
  6. Next, tap Clear Data to delete all temporary data saved on the app.

After clearing cache and data on Google Play, open the app again and try to see if it’s already working.

Aside from Google Play Store, clearing cache and data on the Google Play Services app is also recommended. These are two interrelated apps so if something goes wrong with the Play Services app, the Play Store app may likewise be affected and vice versa. To clear cache and data on Google Play Services, follow these steps:

  1. Open the Settings app.
  2. Tap Apps.
  3. Tap More (three vertical dots) then select Show system option.
  4. Scroll to and tap Google Play Services.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app.
  7. Tap Manage Space then select Clear all Data to wipe all temporary data from the app’s memory.

Once it’s done clearing cache and data, open the Google Play Store app again and see if the problem is gone.

Third solution: Uninstall and reinstall Google Play Store updates.

Uninstalling and reinstalling Google Play or Play Store updates can also help clear errors that may have triggered the app to act up. To get this done, your phone must be connected to a reliable Wi-Fi network. Then follow these steps:

  1. Open the Settings app on your phone.
  2. Tap Apps.
  3. Scroll down to and tap Google Play Store or Play Store app.
  4. Tap the More icon on the upper part of the screen.
  5. Then select Uninstall updates from the given option.
  6. If prompted to change the Play Store app back to its factory version, tap OK.

When the process is finished, open the Google Play Store app and then try to see if it’s already working properly.

Fourth solution: Reset network settings on your phone.

To clear out network errors on your device, you can try performing a network settings reset to delete current network settings including any errors or invalid configurations. After the reset, you can set options and enable necessary features accordingly. Here’s how it’s done:

  1. Tap on the Apps menu then select Settings.
  2. Scroll to and tap Advanced settings.
  3. Select Backup & Reset from the given options.
  4. Tap Network settings reset.
  5. Read the message prompt then tap Network settings reset again to confirm.

Reboot your phone after the network settings are completely reset and restored to their default values. Then reconnect your phone to your Wi-Fi network to access and use Internet apps and services including Google Play Store.

Fifth solution: Update phone to the latest Android system available.

Installing system update on your Mate 10 Lite can also help fix the problem if it’s attributed to some bugs and system data corruption. System updates usually offer random bug fixes and system enhancements to clear existing software issues from the phone. To manually check for and install the latest Android system on your Mate 10 Lite smartphone, follow these steps:

  1. Tap Settings from the Home screen.
  2. Scroll down to and tap System.
  3. Tap System update.
  4. Tap Check For Updates. Your phone will then start searching for new system update to download and install.
  5. Follow the onscreen instructions to download and install the new update on your phone.

Reboot your phone when it’s finished installing the update. Doing so will ensure all new system changes are properly implemented and likewise prevent apps from going rogue. Then open the Google Play Store app again and see if it’s already working fine and steady.

If Google Play Store doesn’t work and prompts an account-related error, try to remove and re-add your Google (Gmail) account. There may be some invalid or incorrect account details that need corrections.

Other options

For further assistance and more advanced troubleshooting methods, contact Google Support or visit Google support website to gather inputs and other ways to fix Google Play that keeps crashing or not loading properly on your Huawei Mate 10 Lite smartphone. Alternatively, you can contact your device manufacturer or Huawei Support team for more help.

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How to unlock a Galaxy S6 if you can’t enter the passcode, other issues

S6 lockscreen

Below are other #GalaxyS6 issues reported by our community for the past few weeks. We hope the solutions provided here will be helpful. If you want to look for other issues for the S6, please visit this page.

  1. How to fix error 495 on Galaxy S6
  2. S Voice on Galaxy S6 not working properly
  3. How to fix an unresponsive Galaxy S6
  4. How to unlock a Galaxy S6 if you can’t enter the passcode
  5. Galaxy S6 only boots to Download mode
  6. Galaxy S6 is not detected by Windows 7 PC

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to fix error 495 on Galaxy S6

Started having problems with Google Apps over my Wi-Fi last week (in particular Google Play Store and YouTube). After many hours on the phone with my Internet service provider (Comcast), Google, Samsung and Verizon and doing a factory reset, it was determined that there was an issue with my phone and I was sent a replacement phone. I just got my new phone yesterday and restored all my data and downloaded all my apps. This morning I got a notification to do a system update and afterwards the same problem started again! I can only download/update apps from the Play Store over data — the Wi-Fi at home doesn’t work but when I brought it in to the Samsung kiosk at Best Buy (after another long phone conversation with Samsung) it worked on their wi-fi!

They couldn’t figure out what the problem is because it worked there and I have already done all the obvious troubleshooting (clear cache, remove Google account, etc). All other devices on my home WiFi connect without a problem. My dad has the same phone on T-Mobile and has no problems at my house. I get an error 495 when trying to download or update apps from the Play Store and on YouTube the error is “connection to server lost, tap to retry.” Please help!!! — Chanie

Solution: Hi Chanie. Error 495 can occur in both mobile data or Wi-Fi connections so it must be specific to a state of a particular Google service or app. While some users were able to fix it by uninstalling updates or deleting the data of Google Play Store and Google Services Framework apps, others did it by changing their connection settings like making sure that Background Data is not restricted. Others were able to resolve the problem by doing the steps you already did including wiping the cache partition and performing a factory reset.

Because nothing seems to work in your case though, we recommend that you contact Google directly so they can provide you first hand assistance.

Problem #2: S Voice on Galaxy S6 not working properly

After an automatic update on the phone, S Voice (that was working before the update) would appear to hear my command, go into process mode (spinning wheel) then silently quit. It would not process any normal command.

Under Settings>Applications>S Voice i found a function called Erase data. I clicked on that function and it did whatever. Like erasing cookies on malfunctioning browsers this seemed similar.

After the erase, S Voice will respond to me and find contacts for phone requests, but it can’t find other applications like music or map. Tell it I need directions to 4300 Park Drive, Melbourne, Florida and it simply spins the wheel then silently quits. Ask it to play music and it will respond that it can’t find music on my phone. Ask it to open music and it will open the music app.  Ask it to open maps and it will open the application. — Mike

Solution: Hi Mike. Kindly wipe the phone’s system cache to ensure that any temporary app-related files are refreshed. For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If S Voice continues to malfunction, kindly do a factory reset. This will ensure that all first party apps including the S Voice runs the factory version. Steps on how to do a factory reset are covered below:

Problem #3: How to fix an unresponsive Galaxy S6

I charged the unit while it was on before going to bed at about 10PM. When I woke up at about 4AM, I pressed the home button so I could see the time but unfortunately it did not do anything even after many trials. I then pressed on the power button so it will either turn on or off but nothing happened. I did many times, sometimes holding on for several seconds and still nothing happened.

 The screen is off or “black” except that at the edge, the night clock shows the time “3:09” and the battery indicator at 100%. It has not changed since the time that I looked at it at 4AM this morning. Until now it still shows the same figures.

I asked a friend to dial my number and nothing happened to my phone but a ring tone is heard on my friend’s phone. After a while the message on my friend’s phone says the “the telephone is unattended.”

What should I do?

Thank you and looking forward to your help on this issue. — Roberto

Solution: Hi Roberto. If your S6 is frozen or unresponsive, try to simulate a “battery pull” by pressing and holding the Power and Volume Down buttons for about 12 seconds until it shows the Maintenance Boot Mode. From there, simply select Power down using the Volume buttons. Your phone should reboot normally.

Problem #4: How to unlock a Galaxy S6 if you can’t enter the passcode

My S6 Edge + screen is shattered, however it still lights up. The bottom portion of the touch screen does not work, so I cannot hit the “Enter” button after typing in my passcode. I am trying to retrieve photos and contacts to put on my new phone, but with the touch screen not allowing me to get past the lock screen, I can’t unlock the phone to retrieve anything.

The Google Android Device Manager only allows me to lock the phone, but not unlock it, and it is not registered with my Samsung account for some reason, however my older S5 does show on the Samsung account. My new replacement phone is the Note 5. Is there any other way I can remotely unlock the phone? Or any other device (older model galaxy) screen that would temporarily work as a replacement at a repair shop to access the phone to unlock?

The replacement S6 Edge+ screen is over $200 alone plus the labor to replace it, and I’m not even going to keep the phone because the entire back is also shattered and the frame is warped. Thank you so much. — Cody

Solution: Hi Cody. The screen lock feature is there for one purpose — to help secure the phone from unauthorized access. Although there is a system in place to regain access to your device, almost all of the options propose a full reset, which means you will be losing your personal data in the process. As far as an average user is concerned, there’s only a handful that you can do.

Call Samsung

The first thing that you can do is to call Samsung and check if they can help you unlock the device. Some regions may offer this service as long as the user can provide proof of ownership. Keep in mind though that standard Samsung policy recommends a full reset instead of this service but it’s still worth giving a try.

Use the Google account to log in

If your S6 is currently connected to the internet, which means either its Wi-Fi or mobile data is still connected, you may be in luck. As of this writing, a user can now regain access to his/her phone by simply entering the correct login credentials of the registered Google account.

Keep in mind that a Google account can be any email and not necessarily a Gmail account.

Problem #5: Galaxy S6 only boots to Download mode

My phone already has a charging problem where the guys at the store mention there’s a burnout in the charger port in my phone so fast charging cuts in and out sometimes. This started 3 weeks to a month ago…and i bought my phone ending of January.

NOW the main problem is when i woke up this morning, i saw factory mode and my phone in downloading state. i research quickly on it to see how and why what the hell was happening and i saw to press all the keys together to get out…i did but I don’t know why just so my phone went into factory mode.

Reseting ROM or whatever it is… how it happen when i didn’t command my phone to do it. All i did was have it plugged in last night to charge and note once again the phone charging port is faulty. So at this point it was slow charging….

What is the issue behind my phone suddenly going into factory mode, Download mode, reset mode, whichever you choose to call it and will it happen again? — Kathy-ann

Solution: Hi Kathy-ann. The reason behind the problem may be caused by the bad USB port. Download mode is usually triggered by pressing the right hardware button combination. Sometimes, it may be triggered if your phone thinks you insert it to a computer. In your case, the bad USB port may be sending conflicting signals to the operating system which may been interpreted by the device as an attempt to boot in Odin or Download mode. The malfunctioning USB port may now be continually sending these signals that even if you can boot the phone in normal mode, it will eventually boot back to Download mode after some time.

The only thing that you can do on your end is to see if you can boot your S6 back to normal boot by simulating a “battery pull”, with steps covered above. If this won’t work, try to do a factory reset by doing the steps below:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If this procedure won’t work, we recommend that you have the USB port fixed or the phone replaced.

Problem #6: Galaxy S6 is not detected by Windows 7 PC

My phone is no longer able to connect to my Windows 7 PC to transfer files. I plug in the original USB cable between the two, then swipe down, then tap “Connected for charging” to bring up the other USB options. I tap “Transferring media files”. The window immediately closes with no indication that the connection has changed. When I swipe down again, the rectangle that said, “Connected for charging” before is gone and I can’t figure out any other way to access the connection options. My computer does not detect a connection to the phone.

I have tried restarting my phone, restarting my computer, updating my drivers on my PC, using a different USB port on my PC, and closing all the apps on my phone. This has happened after an increasing rate with which my phone decides to slow-charge when I’ve got the original charger plugged into a power outlet. — Erik

Solution: Hi Erik. Is this problem also happening when you connect your S6 to a different computer, preferably one that you haven’t connected to before? If yes, then the problem must be phone-specific. Make sure that you do a factory reset on the phone to ensure that theirs is no firmware glitch preventing it from connecting to a Windows system properly.

If your phone connects fine to another PC, that’s an indication that there must be a problem with your computer or its drivers. With your S6 connected to it via USB cable, go to Device Manager, look for your Android phone, right click on your device, and select Uninstall. Afterwards, unplug your S6 from the computer, restart both devices, then connect them again.

If this procedure won’t change anything, go back to Device Manager again, click on Universal Serial Bus controllers, and uninstall each one of the items shown. After that, unplug the S6 from the computer again, restart both devices, then connect them back. This will force the PC to detect new hardware afterwards.

 


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