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Google Pixel 3 XL

How To Fix Google Pixel 3 XL Call Cannot Be Heard Over Bluetooth Connection

The #Google #Pixel3XL is a flagship smartphone released late last year which has several outstanding features. This device has a solid design made of an Aluminum frame with Corning Gorilla Glass on the front and back. It has a 6.3 inch P-OLED display and uses the Snapdragon 845 processor combined with 4GB of RAM. Its single 12MP rear camera takes one of the best quality photos for a smartphone. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL call cannot be heard over Bluetooth connection issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 XL Call Cannot Be Heard Over Bluetooth Connection

Problem: We have a Google Pixel 3 XL.  We were able to sync it with our Tesla however whenever we make our first call getting into the vehicle we cannot hear anything from the caller.  They can hear us, but we cannot hear them. If I hang up and call for the 2nd time we can hear the caller. This happens every time we make that 1st call getting into the vehicle.  We have tried syncing the phone to the Tesla 2 separate times.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

As this appears to be a software related problem we will be eliminating any software glitch that could be causing this issue. Follow the troubleshooting steps listed below to fix the problem.

Restart the phone and car Bluetooth system

The first thing that you need to do in this case is a soft reset. This is usually performed when the phone becomes unresponsive but can also be done for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. You should also do the same for your car Bluetooth. Check if the issue still occurs.

Forget the Bluetooth connections from the Pixel 3 XL

  • Tap to open the Settings app on your Google phone.
  • Tap Connected devices.
  • Tap Bluetooth.
  • Tap Settings on the Bluetooth devices  then select the option to Forget.

You should also forget the Bluetooth connection from your car. Refer to the car manual on how to perform this step.

Pair the Pixel 3 XL with the car Bluetooth

Before you can connect to the Bluetooth headset you will need to pair it to your phone first.

  • Open the Settings app by tapping on the Settings icon on your Home screen.
  • Tap Connected Devices.
  • Tap Bluetooth then confirm if Bluetooth is turned on.
  • Tap the option to Pair new device. Or tap More then select Refresh.
  • Tap the name of the Bluetooth device you want to pair with your phone.
  • Follow the onscreen instructions to complete the pairing process.

In case the issue persists then proceed with the additional troubleshooting steps listed below.

Start the Pixel 3 XL in Safe Mode

Try to check if an app you downloaded is causing the problem by starting the phone in Safe Mode. When the phone is started in this mode only the pre-installed apps are allowed to run making it easier to check if a third party app is causing the problem.

  • With the phone powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  • Touch and hold Power off until the Reboot to safe mode prompt appears then release.
  • Tap OK to confirm.

In case the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Perform a factory reset on the Pixel 3 XL

One last troubleshooting step to consider is a factory reset. This reverts the phone back to its original factory condition.  Make sure to backup your phone data before doing the reset.

  • Go to the phone Settings.
  • Tap System > Advanced > Reset options.
  • Tap Erase all data (factory reset) > Reset phone. If needed, enter your PIN, pattern, or password.
  • To erase all data from your phone’s internal storage, tap Erase everything.
  • When your phone has finished erasing, pick the option to restart.

In case the above steps fails to fix the problem then you should consider having this issue checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Google Pixel 3 XL Not Connecting To Home Wi-Fi Network

The #Google #Pixel3XL is one of the two latest flagship Android devices released by the search giant last year. This is the larger of the two models which sports a 6.3 inch P-OLED display and a bigger capacity 3430 mAh battery. This device uses the powerful Snapdragon 845 processor which when paired with 4GB of RAM allows multiple apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL not connecting to home Wi-Fi network issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 XL Not Connecting To Home Wi-Fi Network

Problem: Hi! I have a Pixel 3 XL that will no longer connect to my home wifi. It still connects at work and other locations, just not at home. Other devices are connected at home so there is no problem with the wifi. I’ve done all of the simple stuff…forgotten the connection and reconnected, restarted the phone, etc. Hope you can offer advice. Thanks!

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it.

Since the problem only occurs when connecting to your home Wi-Fi network then you should first check your router settings, in particular check if your device is being blocked from connecting to the network. You should consult the router manual on how to navigate its settings. You should also restart the router to refresh its software.

If the issue is not caused by the router then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles. Once this is done check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • From the home screen, press and hold the Power key.
  • Release the Power key, then tap and hold Power off.
  • Read the Reboot to safe mode message and tap OK.
  • The device will power off and restart in safe mode.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Reset network settings

This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:

  • Cellular and Wi-Fi network settings (including saved networks and passwords)
  • Bluetooth connections

To perform this step

  • From a Home screen, touch and swipe up to display all apps.
  • Navigate to Settings – System About icon – Advanced
  • Tap Reset options Reset icon.
  • Choose: Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
  • Tap Reset settings to confirm.

Connect to your home Wi-Fi network then check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Hold the Power Button Until the Phone Is Off
  • Hold the Power Button and the Volume Down Button for a Few Seconds
  • Wait to See Fastboot Mode on the Screen
  • Let Go of the Buttons
  • Select Recovery Mode
  • Wait for the Android Robot Image to Pop Up
  • Hold Down the Power Button and Then Press the Volume Up Button
  • Select Wipe Data/Factory Reset
  • Select Yes
  • Select Reboot System Now

Once the reset is complete try to check if your phone can connect to your home Wi-Fi network.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Google Pixel 3 XL No SIM Card issue

Does your Google Pixel 3 XL show No SIM Card error? You’re not alone. There are many other Pixel 3 XL users reporting this bug. If you’re wondering what to do, follow the steps below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Google Pixel 3 XL No SIM Card issue

No SIM Card issue is a generic error that usually does not point to any clear cause. Because there are a number of possible reasons for this problem, you must do a number of troubleshooting steps to fix it. Follow our suggestions below as one of them must surely help.

Refresh the system. Sometimes, temporary bugs may develop if an Android device is left running for a long time. If your phone was working normally before No SIM Card issue surfaced, it’s possible that the Operating System may have hit a snag. Android may be having an issue resolving the bug by itself so you need to intervene. You can do that by simply force rebooting the device. This procedure simulates the effect of a “battery pull,” clearing the RAM and jumpstarting the system. When dealing with temporary bugs, this is enough to get rid of them. Just press and hold the the Power key for 30 seconds or even more and when the logo shows up on the screen, release it.

Reseat the SIM. No SIM Card error is usually due to an issue with the physical card or with the SIM card slot on a device. If nothing has changed so far after a forced reboot, consider removing the SIM card from the device and reinserting it. Many network problems are fixed by this simple troubleshooting step.

Before disconnecting the SIM card, make sure to turn your device OFF to avoid corrupting any data. Be sure to do the same when you reinsert the card.

Reset network settings. When it comes to fixing network troubles, a staple solution you should try is to reset its network settings. Resetting the network settings on your Pixel 3 XL means restoring the default values of the following:

  • Cellular settings
  • Wi-Fi network settings (including saved networks and passwords)
  • Bluetooth connections
  • VPN settings

Here are the steps to reset the network settings on Google Pixel 3 XL:

From a Home screen, touch and swipe up to display all apps.

  1. Go to Settings.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Choose from the following:
    • Reset Wi-Fi, mobile & Bluetooth
    • Reset app preferences
    • Erase all data (factory reset)
  6. Tap Reset settings. If prompted, enter the PIN, password or pattern.
  7. Tap Reset settings to confirm.

Check for bad apps. At times, a third party app may become incompatible or buggy. Such a situation can become problematic if the said app interferes with Android and other apps. To see if there’s a third party app causing the error, follow the steps below:

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Now that your Pixel 3 XL is on safe mode, let it run for at least an hour to see if the error comes up again. If there’s no problem at all, that means that a third party app is causing it. Any app that you added after setting up the device for the first is considered third party, even if they come from Google. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Toggle Flight Mode. Some network errors are caused by bugs in Android or by one of its features. One such feature is Flight Mode. Make sure to try turning on and off Flight Mode to see if it will a difference. When turned on, Flight Mode disables all cellular connections so toggling it on and off may help.

Install updates. One of the underrated solutions to Android problems is installing updates. Make sure that both OS and apps are running their latest versions to lessen the chances of bugs from developing. For previously reported errors, getting an update may also bring a fix.

Verify network is working. Some cases of No SIM Card issues are due to network problems or maintenance. If you have another device that is using the same carrier, try to check if there’s any similar error on that phone. If there is, the No SIM Card issue you’re experiencing must be network-related. Issues of such types usually go away on their own so what you can do is to simply wait it out.

Factory reset. If all the troubleshooting steps above won’t help, the final software troubleshooting step that you can do is to wipe it. This way, you can return all software settings back to their defaults in one stroke. If the reason for the problem is software related, factory reset will most likely help.

To factory reset your Pixel 3 XL:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

Contact your network operator. If the problem won’t be resolved by returning all software settings to their defaults, try to talk to your carrier first so they can help you isolate the cause. You are a paying customer and right now, you have trouble using their network services. As long as the cause is not hardware-related, they should be able to help you with this trouble.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Pixel 3 XL “Not Registered On Network” error

“Not Registered On Network” error is another common network trouble for a lot Google Pixel 3 and XL users. It’s been observed on older Pixels as well. Fortunately, there’s an easy set of instructions that you can do to fix it. Follow our solutions to see how to troubleshoot this problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Troubleshooting Google Pixel 3 XL “Not Registered On Network” error

There’s a number of steps that you must do to figure out the reason for “Not Registered On Network” error on your Pixel 3 XL. Learn how to do it below.

Forced reboot. Restarting a device can sometimes do big when it comes to troubleshooting. If a normal restart has already been done, try to restart your Pixel 3 XL by simulating a battery pull. This will clear both the system and its memory (RAM), which at times can cause unexplained bugs. Simply press and hold the Power button for about 10 seconds. Afterwards, wait for your phone to complete the reboot sequence and see what happens.

Toggle Airplane Mode. Turning Airplane Mode on and off is a known easy fix for network problems in Google and non-Google devices. Make sure to do it in your case if you haven’t tried it yet at this time. Here’s how:

  1. Open your device’s Settings app Settings app.
  2. Tap Network & internet.
  3. Turn Airplane mode on or off.

Reseat SIM. “Not Registered On Network” error can be caused by a bad SIM card. To check if that’s the case, make sure to check what happens when you disconnect the card from the phone temporarily. Before you do this, turn the phone off first. Once the card is out, let it run without the SIM. Then, turn it back off and reinsert the SIM. In some cases, this simple process is enough to refresh the network settings that may have become buggy.

NOTE: Never take out or reinsert the SIM card while the phone is ON. This can potentially corrupt data and cause problems.

Check if SIM card is working. Following the above procedure, your next move would be to see to it that the SIM card is actually working. Yes, SIM cards, while they don’t have moving parts, can still break. It may be rare to see them break physically but software-wise, it’s always possible. If you have another compatible phone from the same carrier, try to insert your SIM card to it and see if it detects the network fine. This is the easiest way to figure out whether you’re using a functional card or not.

Keep your device up-to-date. Installing updates should not be a viewed only as a solution but a maintenance step that must be done consistently. While a typical Google Pixel 3 XL is set to download and install updates by default, you should also try to manually check for updates at this time. Both the OS and apps must be updated.

Observe on Safe Mode. As long as you install third party apps, there will always be a chance that one of them is causing the problem at this time. Some poorly coded apps may interfere with Android and cause problems if left in their buggy state. You can check if this is the reason for the current issue by booting the phone to Safe Mode. On safe mode, third party applications will be disabled so if your device’s battery improves significantly after allowing the device to run for some time, you may be able to narrow down the possible causes afterwards.

In order to boot your Pixel 3 XL to safe mode:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off. If needed, tap OK.
  3. Your device starts in safe mode. You’ll see “Safe mode” at the bottom of your screen.
  4. Let your Pixel 3 XL run in this mode for at least 48 hours so you’ll notice any difference.
  5. To exit safe mode, simply restart the device.

Remember, booting to safe mode won’t automatically tell you which of your apps is troublesome. You’ll need to observe the phone and check for improvements in order to identify if a third party app is causing the problem. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Pixel 3 XL is still problematic, repeat steps 1-4.

Toggle Auto Switch feature. Google Pixel 3 and XL devices have a feature called Auto Switch that automatically changes to any available cellular data network or wifi. For example, if wifi signals have become weak, Auto Switch will automatically use mobile data to ensure that you internet connection is not interrupted. While it’s good on paper, there are a lot cases wherein this feature causes connection problems. To check if it’s causing the “Not Registered On Network” error on your device, try turning it off. Once you’ve done that, restart the device and see what happens. Here’s what you can do exactly:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi. Ensure that the switch (upper-right) is turned on.
  5. Tap Wi-Fi preferences.
  6. Tap Advanced Down arrow icon.
  7. Tap Switch to mobile data automatically to turn off.
  8. Restart the device.
  9. Check for the problem.

Pixel 3 XL Reset Network Settings. Another troubleshooting step that you can try in this case is to clear your Pixel’s network settings to delete possible incorrect configurations or bugs. Resetting network settings will delete all previously connected wifi networks, wifi passwords, VPN settings, and cellular settings. To do it:

  1. Open your device’s Settings app Settings app.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Tap Reset Wi-Fi, mobile & Bluetooth.
  6. ​If you don’t see “Advanced,” tap Network & internet > More t> Reset Wi-Fi, mobile & Bluetooth.
  7. At the bottom, tap Reset settings.

Wipe the phone thru factory reset. If all the above troubleshooting for the device won’t help, consider doing a factory reset. This will help you tell if the problem is software-related or if it’s something that’s beyond your control. To factory reset your device:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

Get help from your carrier. The last thing that you can do on your end is to report the trouble and hopefully get a resolution from your network operator. At this point, the most likely reason for the problem is network-related. Be sure to let them know of the things you’ve tried so far.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Pixel 3 XL Play Store Error 403

Are you having trouble updating or installing an app on Google Pixel 3 XL and it’s showing Error 403? In many cases, this error is caused by Google account conflict in a device. In some cases, the same error can occur even when there’s only one Google account. In this short troubleshooting post, we try to cover as many possible causes as possible. We also include the possible solutions so we hope you’ll find this helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Solutions for Google Pixel 3 XL Play Store Error 403

There’s long list of possible solutions for this error. Make sure to follow our suggestions below to deal with the problem.

Reinstall the app. Play Store Error 403 sometimes goes away when you reinstall the app that triggers it in the first place. Play Store app may at times loses the connection between the app in question and the Google account that purchased it. This can occur for a number of reasons but there’s no consistent cause for it. What you want to do here is to simply delete the app triggering the bug, restart the phone, and reinstall. If that won’t work, consider doing the rest of the troubleshooting below.

Log in using the correct Google account. If a reinstall won’t help, the next good thing that you can do is to remove your Google account from the device, then add it back. If you have multiple Google accounts, be sure to remove them as well. As Play Store Error 403 is usually purchase-related, try to see if it goes away when only the Google account that bought the app is the only one in the account. Then, once the issue goes away, you can add your other Google accounts again.

To remove a Google account from your Google Pixel 3:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Open Settings app.
  3. Tap Users & accounts.
  4. Tap the appropriate Google account.
  5. Tap Remove account.
  6. Tap Remove account to confirm.

Once the account has been deleted, restart the device and add your account.

To add your account again:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Navigate: Settings Settings app icon > Accounts Accounts icon.
  3. Tap Add Account.
  4. Enter the appropriate Gmail address then tap NEXT.
  5. Enter the appropriate Password then tap NEXT.
  6. If ‘Try another way to sign in’ appears, select a method to validate account.
  7. To continue, review the Terms of Service and Privacy Policy then tap I AGREE.
  8. If presented, enable or disable any of the following:
  9. back up your phone’s apps
  10. app data
  11. settings
  12. personal dictionaries
  13. Wi-Fi passwords.
  14. Tap the Back arrow Back navigation icon or the Home icon Home navigation icon to exit.

Clear Play Store search history. In some cases, Play Store Error 403 is a result of account conflict or a search history bug. To address both possibilities, try clearing Play Store app search history. To do that, follow these steps:

  1. Open Play Store app.
  2. Go to Play Store Settings.
  3. Select Clear local search history.

Clear Play Store cache. Another troubleshooting step that you can try in this case is to clear the cache of the Play Store app. This is usually effective in fixing a temporary bug in Play Store app. Here’s what you need to do:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3 XL.

Reset Play Store back to defaults. Should the problem continue afterwards, you can then try to clear the Play Store app’s data. This will revert the app back to its factory state. You’ll need to add your Google account afterwards.

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3 XL.

Clear data of Google Services Framework. Perhaps the problem may not be the Play Store app itself but the core app called Google Services Framework app. Try to delete this app’s data and see what happens.

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap See all ‘xx’ apps.
  4. Find and tap Google Play Store app.
  5. Tap Storage.
  6. Tap Clear data.
  7. Restart your Pixel 3 XL.

Uninstall Google app updates. In some cases, deleting Google Play Store updates may work as well. If nothing has worked at this point, be sure to do this troubleshooting step. Here’s how:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap See all ‘xx’ apps.
  4. Find and tap Google Play Store app.
  5. Tap More settings icon at the upper right (three-dots).
  6. Tap Uninstall updates.

Factory reset. In many cases, Play Store errors no longer reaches the stage where a full device wipe is necessary.  However, should nothing help at this point, you can always try to do a more drastic option of wiping the phone thru factory reset. This will return all software settings to their defaults as well as delete all personal data. Be sure to back your files up before doing the steps below.

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Google Pixel 3 XL Wi-Fi Connection Keeps Dropping

The #Google #Pixel3XL is one of the two flagship devices released by the search giant last year. This phone is best known for its large 6.3 inch P-OLED display which is great to use for viewing various multimedia content. It has an IP68 certified body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. Under the hood is a Snapdragon processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3XL Wi-Fi connection keeps dropping issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 XL Wi-Fi Connection Keeps Dropping

Problem: Major issue with connecting to WiFi. My Google pixel 3 XL just won’t connect to WiFi. This has happened after the new software update. I think Android 9 something. I read on some forum that if you do these steps WiFi is connected On WiFi On Bluetooth On airplane mode Off airplane mode This one actually works. But the problem is. The wifi keeps dropping and then you have to go through the whole process. I didn’t sign up for this nonsense. So you have a permanent solution for this? Are we going to get any update that would fix the wifi problem. Fyi – I have tried all the usual methods of restarting and stuff. Thanks.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it.

The first thing you will need to do in this case is to check if the problem is caused by your router. Connect your phone to a different Wi-Fi network then check if the issue still occurs. In case it doesn’t then the problem could be caused by your router. You will need to consult its manual on how to troubleshoot it.

If however the issue still occurs even when the phone is connected to a different Wi-Fi network then you should proceed with the troubleshooting steps listed below.

Perform a Soft Reset

Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles. Once this is done check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • From the home screen, press and hold the Power key.
  • Release the Power key, then tap and hold Power off.
  • Read the Reboot to safe mode message and tap OK.
  • The device will power off and restart in safe mode.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Reset network settings

This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:

  • Cellular and Wi-Fi network settings (including saved networks and passwords)
  • Bluetooth connections

To perform this step

  • From a Home screen, touch and swipe up to display all apps.
  • Navigate to Settings – System About icon – Advanced
  • Tap Reset options Reset icon.
  • Choose: Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
  • Tap Reset settings to confirm.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Hold the Power Button Until the Phone Is Off
  • Hold the Power Button and the Volume Down Button for a Few Seconds
  • Wait to See Fastboot Mode on the Screen
  • Let Go of the Buttons
  • Select Recovery Mode
  • Wait for the Android Robot Image to Pop Up
  • Hold Down the Power Button and Then Press the Volume Up Button
  • Select Wipe Data/Factory Reset
  • Select Yes
  • Select Reboot System Now

In case the issue still persists even after a factory reset then the best thing to do right now is to either wait for a future software update that will fix this problem or bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Google Pixel 3 XL screen remains black after calls

While it’s perfectly normal for a phone’s screen to turn black during calls, a case mentioned below tells a slightly different story and one that requires intervention. Basically, a Google Pixel 3 XL user wants help because the phone’s screen remains black 5 seconds after the call ended. By design, a Pixel device has a proximity sensor in front that causes the screen to turn black on calls. This happens when the phone senses that your face is near the screen. The screen should turn back on immediately though once the phone is nowhere near your face.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Google Pixel 3 XL screen remains black after calls

Hi. My names Russta and my mom got the new Pixel 3 xl just a couple days after Christmas. She’s already encountered some big problems with the hardware. First, whenever she answers a phone call the screen goes entirely black and she can’t access it until around 5 seconds after the call is ended. A video call app she uses to talk to my dad who lives elsewhere also turns her screen black, rendering it useless. Voicemail also doesn’t work for her. Although we tried restarting the phone it didn’t work, and I couldn’t find anyone else with similar problems online. Hope you can help!

Solution: There can be a number of different reasons for this problem. Follow our suggestions below on what you can do to fix this issue.

Forced reboot

Sometimes, this simple procedure can fix bugs that developed after the system has run for a long time. By manually forcing your Google Pixel 3 Xl to reboot, you’re basically simulating a battery pull, which, in older mobiles with removable battery packs, was an effective way to refresh the system. If you haven’t tried this one yet, here are the steps that you can do:

Forced reboot clears the RAM and refreshes the system in general. If the reason for the calling issue you’re having is temporary in nature, it may go away after a restart. Try rebooting your Google Pixel 3 this way:

Press and hold the Power key for 30 seconds or even more and when the logo shows up on the screen, release it.

Unlike other devices wherein you have to press and hold a couple of keys, you only need the power button on Pixel phones and again, it’s hard-wired to respond to it. So, if it actually boots up, that would be the end of the problem but try to do it a few more times if the first try didn’t work. After that and your device still remains unresponsive, try the next solution.

Install Android OS updates (system updates)

Android evolves so new bugs and problems may happen from time to time. To minimize the chance of bugs from developing, you want to make sure that the software runs the latest Android version. Make sure to set your Pixel 3 XL to automatically install updates so you’ll not miss anything.

Like Android operating system, apps regularly need updates to stay in optimum shape. Make it a point to install app updates whenever they are available.

  1. Open your device’s Play Store app.
  2. Tap Menu icon.
  3. Tap My apps & games.
  4. Apps with available updates are labeled “Update.”
  5. If an update is available, tap Update.
  6. If more updates are available, tap Update all.

Manually close or quit apps

Sometimes, manually closing a problematic app is all it takes to fix a problem. Make sure to do that for each and every app you’re having a problem with. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps & notifications.
  3. Find the Phone app and tap it. If needed, tap App info before the app.
  4. Tap Force stop.

Clear app cache

Another way to troubleshoot the Phone app is by clearing its cache. Follow these steps to clear an app cache on your Google Pixel 3 XL:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3 XL.

Clear app data

If nothing changes after clearing the Phone app’s cache, a follow up troubleshooting step is by deleting the app’s data. This will return the app to its factory state. If a bug occured after this app had been updated, or if something was changed, this might help. Follow the steps below on how to clear an app’s data:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3 XL.

Use another calling app

In case the problem is caused by a bug within the app itself and it can’t be fixed on your level, you should still be able to make a call using other apps. There are many calling apps that you can find in Google Play Store so it’s up to you what to use.

Boot to safe mode

If nothing still works after trying to use another app, you want to check if a third party app is behind the trouble. To do that, you want to restart your device to safe mode. Once the phone begins running on safe mode, you won’t be able to use any app you added, called third party apps. What you can use to call is the stock Phone app that came with the software only.

To boot your device to safe mode:

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Once the phone is running on safe mode, try to replicate the problem by calling someone using the stock app. If it works normally and the screen won’t turn black, that’s a clear indication that there’s a problem with the one of the apps. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Reset network settings

One of the reasons that we can think of that may be causing the problem you’re having is incorrect network configuration. To clear the current settings and force the device to set them up again, you can do the Reset Network Settings troubleshooting. Resetting network settings will delete all previously connected wifi networks, wifi passwords, VPN settings, and cellular settings. To do it:

  1. Open your device’s Settings app Settings app.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Tap Reset Wi-Fi, mobile & Bluetooth.
  6. ​If you don’t see “Advanced,” tap Network & internet > More t> Reset Wi-Fi, mobile & Bluetooth.
  7. At the bottom, tap Reset settings.

Reset app preferences

Some users were able to successfully make their device work by clearing their network settings. If you haven’t tried it yet, here’s what you need to do:

  1. From a Home screen, tap the Arrow icon Up to display all apps.
  2. Go to Settings app icon.
  3. Tap System About icon.
  4. Tap Reset options icon.
  5. Choose from the following:
  6. Reset Wi-Fi, mobile & Bluetooth
  7. Reset app preferences
  8. Erase all data (factory reset)
  9. Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
  10. Tap RESET SETTINGS to confirm.

Factory reset

This may be drastic but factory reset is necessary in this situation. By wiping the device, you want to find out if an unknown software bug is the reason for the problem. If the problem goes away after a factory reset, then that’s probably because of a bug unique to your device. Make sure to back your personal data up ahead of time. Also, you want to remove your Google account from the device to avoid encountering problems related to Factory Reset Protection.

To factory reset your Pixel 3 XL:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

Contact your network operator

If your phone was provided by your carrier, we recommend that you get help from them should the issue continues after a factory reset. There may be a firmware or coding problem that causes the screen to turn black. It’s also possible that there may be an issue with the proximity sensor. You want to let an expert check the phone so it can be repaired if needed.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Pixel 3 XL apps won’t open on wifi issue

Wifi connection problems can take many forms. In this troubleshooting post, we show you the potential solutions if your Google Pixel 3 XL apps won’t load properly when using wifi. Learn what you can do in this situation by follow our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Google Pixel 3 XL apps won’t open on wifi

Hey. Three days back I have bought the phone .. 1st day battery was draining very fast compare to my old IPhone 6s plus which I was using before but same day in the evening i factory reset going in recovery mode… After that battery is fine but only issue is app like Facebook, Twitter, YouTube and Instagram will not work in 1 go when connected to Wifi. Wifi is absolutely working fine in my IPhone and laptop and our family members phone but when I open the mentioned app for example YouTube it will keep on loading loading until I will switch to my Mobile network when page will load. then again I have to switch to Wifi then it will work.. this means any app will not work directly to my wifi. 1st i have to off the wifi then my Mobile data will start page will load then I can on the wifi then it will work for that time Only .. It after sometime i have to repeat this task again and again for each app i have mentioned .. Let me know if you want any other details. Thanks Aditya Jain

Solution: There’s no direct way to know what causes the apps mentioned above to not work initially when you’re on wifi. To narrow down the factors, follow our suggestions below.

Forced restart

Refreshing the system should be the first thing that you want to do in this case. Temporary network bugs sometimes go away after forcing the device to restart. These types of bugs develop when a device encounters a particular set of coding error and it can’t resolve the problem on its own. These coding hiccups are usually associated to a particular software condition on a device and will go away once that certain state is changed. While most of such bugs go away on their own, there may be others that require you do manual refresh of the system. To check if you can make that happen, we suggest that you simulate the effects of a “battery pull” in order to also clear the RAM. it’s a more effective way to refresh the system compared to a regular restart. To see if the cause of the problem is temporary, try rebooting your Google Pixel 3 this way:

Press and hold the Power key for 30 seconds or even more and when the logo shows up on the screen, release it.

Unlike other devices wherein you have to press and hold a couple of keys, you only need the power button on Pixel phones and again, it’s hard-wired to respond to it. So, if it actually boots up, that would be the end of the problem but try to do it a few more times if the first try didn’t work. After that and your device still remains unresponsive, try the next solution.

Reset network settings

One of the reasons that we can think of that may be causing the problem you’re having is incorrect network configuration. To clear the current settings and force the device to set them up again, you can do the Reset Network Settings troubleshooting. Resetting network settings will delete all previously connected wifi networks, wifi passwords, VPN settings, and cellular settings. To do it:

  1. Open your device’s Settings app Settings app.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Tap Reset Wi-Fi, mobile & Bluetooth.
  6. ​If you don’t see “Advanced,” tap Network & internet > More t> Reset Wi-Fi, mobile & Bluetooth.
  7. At the bottom, tap Reset settings.

Check for bad apps

Some apps may be coded improperly that they may interfere with Android when installed. To check if one of your third party apps, the ones you added, is the culprit, you can boot the phone to safe mode. In this mode, all third party apps will be suspended. This means that if the problem goes away and wifi works normally, you can bet our suspicion is true.

Follow the steps below on how to restart your Pixel 3 to safe mode:

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Remember, safe mode blocks third party or downloaded apps. Make sure to check for the problem on safe mode. If you can make calls on this mode at your first try, you have an app problem. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Reset app preferences

Some users were able to successfully make their device work by clearing their network settings. If you haven’t tried it yet, here’s what you need to do:

  1. From a Home screen, tap the Arrow icon Up to display all apps.
  2. Go to Settings app icon.
  3. Tap System About icon.
  4. Tap Reset options icon.
  5. Choose from the following:
  6. Reset Wi-Fi, mobile & Bluetooth
  7. Reset app preferences
  8. Erase all data (factory reset)
  9. Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
  10. Tap RESET SETTINGS to confirm.

Check internet speed on wifi

Apps like Facebook, Twitter, YouTube and Instagram needs decent internet connection speed in order to load and work properly. If your internet connection speed when using wifi is slow, you can’t expect apps from working efficiently. When on wifi, you want to check how fast internet connection speed is. Here’s what you need to do:

  1. Connect to your home wifi. Make sure you’re not connected to mobile data.
  2. Install a speed test app or open a web browser such as Google Chrome.
  3. Run a speedtest three times and take note of the results.
  4. If you’re getting slow internet speed test results (below 5Mbps), this may be the reason for poor app performance.

If you think your wifi speed test results are below expected speed, you should troubleshoot your wifi connection. If you have a lot of devices that are using your wifi, it’s possible that one or more may be hogging the bandwidth. What you can do in this case is to simply take one or more off the network to free up bandwidth.

Reinstall apps

There may be an issue with the apps themselves. In order to fix them, consider deleting and reinstalling them.

Install Android OS updates (system updates)

Android evolves so new bugs and problems may happen from time to time. To minimize the chance of bugs from developing, you want to make sure that the software runs the latest Android version. Make sure to set your Pixel 3 XL to automatically install updates so you’ll not miss anything.

Like Android operating system, apps regularly need updates to stay in optimum shape. Make it a point to install app updates whenever they are available.

  1. Open your device’s Play Store app.
  2. Tap Menu icon.
  3. Tap My apps & games.
  4. Apps with available updates are labeled “Update.”
  5. If an update is available, tap Update.
  6. If more updates are available, tap Update all.

Factory reset

Wiping the device should be done if all the suggestions above won’t work. Software-related issues are usually fixed by doing a factory reset and hopefully this is what’s happening in your case.

To factory reset your Pixel 3 XL:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to stop pop-ups on Google Pixel 3 XL

Is your Google Pixel 3 XL showing a lot of pop-ups? Learn what to do by following our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to stop pop-ups on Pixel 3 XL

Removing pop-ups can sometimes be a tricky challenge because there’s no obvious cause for them. If you are unsure what to do, follow the steps below:

Disable pop-ups in web browser

If you’re getting pop-ups whenever you use your web browser, then your main troubleshooting step for it is to deal with the app in question. Since the stock web browser of Pixel 3 XL is Google Chrome, follow the steps below to turn off pop-ups on this app:

  1. Open Google Chrome app.
  2. Tap on More Settings icon at the upper right (three dots).
  3. Tap Settings.
  4. Tap Site settings.
  5. Select Pop-ups.
  6. Disable Pop-ups by moving the switch to the right.

If you have a different web browser app, use Google to find a way to disable pop-ups (if it’s available).

Other third party browsers offer more robust protection against popups. Try them if Google Chrome can’t seem to control the pop-ups. Good examples of alternate browsers are Mozilla Firefox and Samsung Internet browser.

Delete web browser cache and data

Another way to deal with a particular app, especially when it’s having an issue with pop-ups, is to clear its cache. If that won’t work, then you can go ahead and revert it to its defaults.

To troubleshoot it, you can try to clear its cache first. Follow these steps to clear an app cache on your Google Pixel 3 XL:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3 XL.

Should the problem continue afterwards, you can then try to clear the app’s data.

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3 XL.

Check for bad third party app

Pop-ups in Android are usually brought about by a bad third party app. To check, you can restart your device to safe mode.

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Remember, safe mode blocks third party or downloaded apps. If there are no pop-ups while your Pixel 3 XL is on safe mode, that means one of the downloaded apps is to blame. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Delete apps

As mentioned above, apps is usually the reason for pop-ups in Android. To lessen the chances of issues on your device, we recommend that you get rid of apps you don’t use. This is especially true if you find out that one of the apps is the reason for the problem after booting the device to safe mode. This troubleshooting step is a continuation of the previous solution (safe mode) so be sure that you do it methodically. As a general rule, apps that you haven’t used for the past 2 weeks or more can be considered non-essential to your lifestyle. If you have a lot of such apps, it’s a good idea if you get rid of them. Doing so is a potential solution to your problem. It also helps in making more room in your device internal storage.

Wipe your device (factory reset)

This is the most drastic troubleshooting that you can do in this case. As the name suggests, this will return all software settings to their defaults. This is usually an effective fix for a lot of software-related issues. If the cause of the problem is a software bug, this might help.

To factory reset your Pixel 3:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

Use antivirus app

Factory reset will most likely remove the cause of pop-ups in your device but the problem may return afterwards if you re-install the same set of apps. To lessen the chances of a bad app from being installed again, you can install an antivirus app after a factory reset and before you install your apps again. This is so that the antivirus app can filter the apps you try to install.

Install updates

Keeping Android operating system and apps up-to-date is one of the best ways to prevent and,  sometimes, fix problems. Outdated OS can be a source of bugs but so are incompatible apps. To lessen the chances of problems from developing, you must ensure that the software side of your device runs the latest versions. To make this as less of a hassle as possible, let the system do it automatically. By default, your Pixel 3 should download and install updates on its own. If you change this before, you want to regularly check for updates.

To check for software updates (for Android OS), you can go under Settings > Software update.

Filter apps when installing

As a user, you are the first line of defense of your device. If you fail to properly filter your apps or screen them before installing, there’s a chance that pop-ups due to viruses or malware can happen. You want to check the apps you want to add so you know they’re safe. Keep in mind that not all apps are created equal. Building an app is expensive. Even the most simple ones can cost a small fortune. This is the reason why publishers don’t really offer their apps for free. They’ll find a way to monetize their products in other means if there’s not enough revenue from legit sources. One of the non-legit means to make money out of an app is to compromise a device to allow pop-ups. Unfortunately, current Android security is most of the time not enough in detecting bad apps. To minimize the chances of adding bad apps, you want to make sure that you only add apps from reputable sources.

Some of the general tips to follow include the following:

Check app reviews. App users who may find problems will most likely write reviews in the Play Store. Make sure to check these reviews if you are not sure if an app you’re trying to install is secure or not.

Take note of developer or publisher. While Google has a system in place to check the integrity of a developer, it’s not perfect and many developers usually find a way to circumvent rules. These types of developers are usually the ones who monetize their products using non-legit means. Try doing some Google research about these developers to know if they have history of building bad apps.

Stick with official apps. As much as possible, you want to use apps from reputable developers only. Since you’re the only one who know your usage lifestyle, there’s no particular guidance that we can give you. The general rule is to use known popular apps from good sources.

Limit the number of apps. The more apps you install, the higher the chance of having problems. Keeping the number of your apps low is one of the ways to avoid bugs. Stick to the ones you need, not those that you want for a short time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Google Pixel 3 XL camera app crashes when used

Hello Android fans! We recently received a report about some Google Pixel 3 XL devices with camera app troubles. We don’t think the problem is hardware-related so there’s high likelihood that the problem is fixable on a user level. Below is one example of such a problem and the possible solutions that you can try to fix it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Google Pixel 3 XL camera app keeps crashing

All the third party apps can not using camera very well, the app will freeze and crash whenever i attempt to use the camera within the app. And most likely the app camera itself will not work unless i restart the device :/ Apps like instagram, snapchat, whatsapp and twitter. all of them i cannot use the camera through them !! camera crashes the app immediately.

Solution: Reasons for this problem can vary. The most likely causes though can be one of the following:

  • Camera app bug
  • Third party app
  • Android Operating System bug

In order to resolve this problem, follow our suggestions below.

Solution 1: Force reboot

Before you do any software changes, it’s good idea if you can refresh the system first. Try to do a forced reboot to refresh the system. Simply press and hold the Power button for about 10 seconds. After restarting it, check for the problem again.

Solution 2: Manually close or quit apps

Sometimes, manually closing a problematic app is all it takes to fix a problem. Make sure to do that for each and every app you’re having a problem with. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps & notifications.
  3. Select an app. If needed, tap App info before the app.
  4. Tap Force stop.

Solution 3: Clear camera app cached data

Because you have a problem for multiple apps that use your device’s camera, there’s a chance that the issue may be within the default camera app itself. To troubleshoot it, you can try to clear its cache first. Follow these steps to clear an app cache on your Google Pixel 3 XL:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3 XL.

Should the problem continue afterwards, you can then try to clear the camera app’s data.

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3 XL.

Solution 4: Observe in safe mode

A downloaded app may be causing this problem. To check, try to boot to safe mode and see what happens. To boot to safe mode:

  1. Press and hold the Power button.
  2. On your screen, touch and hold Power off.
  3. Tap OK.
  4. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Remember, safe mode blocks third party or downloaded apps. If the problem goes away in safe mode, you can bet one of the apps is to blame. To identify which of your downloaded apps is causing the problem:

  1. To exit safe mode, restart your device.
  2. One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
  3. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Solution 5: Install app updates

Like Android operating system, apps regularly need updates to stay in optimum shape. Make it a point to install app updates whenever they are available.

  1. Open your device’s Play Store app.
  2. Tap Menu icon.
  3. Tap My apps & games.
  4. Apps with available updates are labeled “Update.”
  5. If an update is available, tap Update.
  6. If more updates are available, tap Update all.

Solution 6: Install Android OS updates (system updates)

Android evolves so new bugs and problems may happen from time to time. To minimize the chance of bugs from developing, you want to make sure that the software runs the latest Android version. Make sure to set your Pixel 3 XL to automatically install updates so you’ll not miss anything.

Solution 7: Wipe the phone with factory reset

If all the troubleshooting steps above won’t solve the freezing issue on your Pixel 3 XL, the final software troubleshooting step that you can do is to wipe it. This way, you can return all software settings back to their defaults in one stroke. If the reason for the problem is software related, factory reset will most likely help.

To factory reset your Pixel 3 XL:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Google Pixel 3 XL wifi internet issues [troubleshooting guide]

While not everyone experiences it, having a wifi problem can be real headache. In today’s troubleshooting guide for the Google Pixel 3 XL, we bring you the steps that you can do when experiencing any wifi issue.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to troubleshooting your Google Pixel 3 XL that has wifi connection problems

Wifi problems can come in many forms. This guide is intended to serve as a general guide to how to fix the common types of wifi issues such as Wi-Fi authentication problems, wifi stopped working or if your device is having difficulty staying connected.

Verify wifi is on

This seems to be a no-brainer but a lot of users who think they have a wifi problem may sometimes belatedly realize that they simply forgot to switch the wifi switch back on. Before doing further troubleshooting, be sure to double check this part right here is taken care of.

If you’re not very familiar with Pixel 3 XL, or if it’s your first time switching wifi on, follow these steps:

  1. Open your device’s Settings app Settings app.
  2. Tap Network & internet.
  3. Tap Wi-Fi.
  4. Turn on Wi-Fi.
  5. Tap a listed network. If it needs a password, you’ll see the Lock Lock. After you connect:
    • “Connected” shows under the network name.
    • The network is “Saved.” When your device is near and Wi-Fi is on, your device automatically connects.

Refresh the system

Restarting a device can sometimes do big when it comes to troubleshooting. If a normal restart has already been done, try to restart your Pixel 3 XL by simulating a battery pull. This will clear both the system and its memory (RAM), which at times can cause unexplained bugs. Simply press and hold the Power button for about 10 seconds. Afterwards, wait for your phone to complete the reboot sequence and see what happens.

Check Airplane Mode

If wifi was working normally before it stopped altogether, another possible simple reason may be Airplane Mode. While it’s possible to connect to wifi while on Airplane Mode, this setting is not enabled by default. Switching to Airplane Mode must have blocked wifi and you simply forget about it. Or, you may have unintentionally enabled Airplane Mode. To find that out:

  1. Open your device’s Settings app Settings app.
  2. Tap Network & internet.
  3. Turn Airplane mode on or off.

Verify if device can connect to another wifi network

There’s a possibility that there’s a bug in your Pixel 3 XL causing its wifi functionality to not work properly. This means that the problem is with the phone and not with your wifi network. To figure that out, try to see if your device can work with another wifi network. Try to go to a friend’s place or visit a cafe or shop to check.

If your Pixel 3 XL can connect to the internet using another wifi, that means that the problem must be with your own wifi, or that your Pixel device has a bug that prevents it from working properly with that network.

Check if other devices can connect to wifi network

The easiest way to find out if there’s a problem with your own wifi network is to connect other wireless devices to it. If another wireless device is unable to connect to your wifi and shows similar symptoms like in your Pixel 3 XL, there must be an issue with the router or its settings. If you are not familiar how to troubleshoot the router, contact its manufacturer or your Internet Service Provider (ISP). They should be able to identify where the problem lies and how to fix it. If you have someone managing your own wifi, tell that person that your phone is unable to connect so he or she can help you troubleshoot.

On the other hand, if a second wireless device works seamlessly with your own wifi network, then you should focus on troubleshooting your Pixel 3 XL further.

Connected to wifi but no internet?

There are some instances when a phone may be able to connect to a wifi but internet is non-existent. Such a situation can be due to either a phone issue or a router issue. It’s possible that the cause is with the phone, or on the router or ISP-side. In this situation, we highly recommend that you talk to your ISP first to ensure that the router is fully functional to allow internet connection. If they figure out that there’s no problem on their side or with the router, you can then continue to troubleshoot your Pixel device.

Delete problematic wifi network

If your Pixel device has simply encountered a bug with a particular wifi network, deleting the said network can be an easy fix. Here’s how it’s done:

  1. Open your device’s Settings app Settings app.
  2. Tap Network & internet.
  3. Tap Wi-Fi.
  4. If needed, turn on Wi-Fi.
  5. At the bottom, tap Saved networks.
  6. In the list, tap the saved network that you want to delete.
  7. Tap Forget.

Now that you’ve deleted the wifi network in question, the next thing that you want to do is to try to connect to it again with these steps:

Open your device’s Settings app Settings app.

  1. Open your device’s Settings app Settings app.
  2. Tap Network & internet.
  3. Tap Wi-Fi.
  4. At the end of the list, tap Add network.
  5. If needed, enter the network name (SSID) and other security details.
  6. Tap Save. If needed, enter a password.

Check if wifi works on Safe Mode

Some apps may interfere with Android and cause problems. To check if a downloaded app is the culprit, you want to restart the phone to safe mode. On safe mode, third party applications will be disabled so if your device’s battery improves significantly after allowing the device to run for some time, you may be able to narrow down the possible causes afterwards.

In order to boot your Pixel 3 XL to safe mode:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off. If needed, tap OK.
  3. Your device starts in safe mode. You’ll see “Safe mode” at the bottom of your screen.
  4. Let your Pixel 3 XL run in this mode for at least 48 hours so you’ll notice any difference.
  5. To exit safe mode, simply restart the device.

Remember, booting to safe mode won’t automatically tell you which of your apps is troublesome. You’ll need to observe the phone and check for improvements in order to identify if a third party app is causing the problem. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Pixel 3 XL is still problematic, repeat steps 1-4.

Pixel 3 XL Reset Network Settings

Another troubleshooting step that you can try in this case is to clear your Pixel’s network settings to delete possible incorrect configurations or bugs. Resetting network settings will delete all previously connected wifi networks, wifi passwords, VPN settings, and cellular settings. To do it:

  1. Open your device’s Settings app Settings app.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Tap Reset Wi-Fi, mobile & Bluetooth.
  6. ​If you don’t see “Advanced,” tap Network & internet > More t> Reset Wi-Fi, mobile & Bluetooth.
  7. At the bottom, tap Reset settings.

Wipe the phone thru factory reset

If all the above troubleshooting for the device won’t help, consider doing a factory reset. This will help you tell if the problem is software-related or if it’s something that’s beyond your control. To factory reset your device:

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.

Get professional support

Factory reset usually fixes 90% of all wifi issues but should nothing change after doing it on your device, you should consider getting it repaired or replaced. Contact Google or your carrier (if the phone is part of contract) to have it repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Google Pixel 3 XL Bluetooth Keeps On Disconnecting

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Google #Pixel3XL fix the issues that they are experiencing with their phone. This is the latest flagship phone of the search giant which has a 6.3 inch P-OLED display and sports a Snapdragon 845 processor with 4GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Google Pixel 3 XL Bluetooth keeps on disconnecting issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 XL Bluetooth Keeps On Disconnecting

Problem: Disconnecting issues Pixel 3 XL & Kenwood DMX7018DABS I am in Italy and my phone was purchased through Google in the US. I just purchased the Kenwood screen for my vehicle and I have not been able to maintain connection via Android Auto with the car screen. I am torn whether the issue originates with Android Auto app, Bluetooth issues or lack of compatibility between the phone and the screen. I have reset both the device and the screen to factory settings with no success. The screen instructions say that the Pixel 2 is compatible but it doesn’t directly state that the Pixel 3XL is compatible; I am not sure this is an issue. I have ensure both the phone’s Android Auto app and Android Pie are update to date and the screen’s firmware is up to date to the latest published firmware. Can you suggest any solution? I am having a Pixel 2 phone shipped from the US to me in the coming days to test the screen with this older phone.

Solution: There are several factors to consider as to why the phone keeps getting disconnected from your car Bluetooth system. Listed below are the troubleshooting steps that you need to do to fix this problem.

Connect your phone to a different Bluetooth device

Try connecting your phone to a different Bluetooth device such as a speaker then check if it stays connected to this device. If it stays connected then the problem could be due to compatibility issues with the phone and the Kenwood system.

Update your phone software

Try to check if a software update is available for your phone then update is accordingly.

  • Open your device’s Settings app
  • Near the bottom, tap System and then Advanced and then System update. If you don’t see ‘Advanced’, tap About phone.
  • You’ll see your update status. Follow any steps on the screen.

Update the Kenwood DMX7018DABS firmware

Consult the system manual on how to update the device firmware

Reset the phone and car audio Bluetooth connection then connect both devices

To forget the Bluetooth connection from the phone proceed with the steps listed below.

  • Tap to open the Settings app on your Google phone.
  • Tap Connected devices.
  • Tap Bluetooth.
  • Tap Settings on the Bluetooth devices that you are not currently using then select the option to Forget.
  • If you see your car’s name in the list, it means that you paired your phone and car before. Tap Settings next to your car’s name then tap Forget. Doing so will erase your car along with other Bluetooth devices from your phone’s memory.

You should also forget the Bluetooth connection from your car system. Please consult the Kenwood manual on how to do this.

Once the above steps are done try connecting both devices again.

Backup your phone data then do a factory reset

In case the issue still persists then you should do a factory reset and try connecting the phone to you car when no apps are installed in the device. Make sure to backup your phone data before doing this procedure.

  • Go into Settings and scroll down to select System.
  • Tap on Reset options and then Erase all data (factory reset).
  • Scroll down to acknowledge and tap Reset at the bottom.
  • Confirm your PIN or passcode and continue.
  • Wait until the reset is finished and then your phone restarts.

Once the reset is complete try to connect both devices again.

If the above steps fails to fix the problem then this might be caused by incompatibility issues. You should contact Kenwood regarding this matter as your phone model is still not listed as a compatible device to work with their system.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Google Pixel 3 XL Black Screen issue

Black Screen issue is one of the most common problems of smartphones. Phone screens, unlike its computer counterpart, has more important functions than just to display images and videos. Screens act as both monitor and gateway to the operating system interface. Needless to say, having a bad screen can completely block a user from using the device. In today’s post, we give you the troubleshooting steps that you can do if your Google Pixel 3 XL screen won’t turn on or has become black.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What is Google Pixel 3 XL Black Screen issue?

While it may appear obvious to a casual observer, Black Screen issue can mean a different situation from one user to another. Below are the three common cases that shows the forms of  Black Screen issue.

Black Screen issue due to No Power

This is the most common reason why a lot of smartphones users across platforms may tag a problem as Black Screen issue. Basically, what happens is that the screen stays black simply because the phone is dead or has refused to power back on. This type of black screen issue is usually accompanied by other signs like:

  • lack of LED light indications (solid or flashing),
  • absence of sound notifications
  • phone no longer vibrates when restarting
  • phone no longer showing signs of charging
  • number is unreachable

If your Google Pixel 3 XL has a black screen issue and has become totally dead, it has a No Power issue, hence the screen is now unresponsive and stays black. In this situation, the most likely reason is hardware malfunction so repair may be the only effective solution.

Black Screen issue due to damaged screen

Another form of Black Screen issue can be attributed to a broken screen. This often follows after accidentally dropping the device or exposing it to water or liquid. In this situation, the phone is usually not totally dead and may continue to power back on, show LED light indicators, vibrate when restarting, or rings when its number is called.

If your phone’s screen became black after it was physically impacted, you must send the phone in for repair or replacement.

Black Screen issue due to freezing or unresponsive system

In some other cases, a phone may have simply become unresponsive for some unknown bug. If Android encounters an error, it usually tries to fix it by itself but sometimes, it may not be able to do so effectively. This can lead to the system failing or crashing. This is usually manifested in what folks call freezing. Sometimes, the system may freeze and shows a black screen. If the cause is a minor bug only, a quick restart usually fixes the problem.

Solutions to fix Google Pixel 3 XL Black Screen issue

Oftentimes, there’s no obvious reason why an Android device may freeze. A user needs to do a set of troubleshooting steps in order to narrow down the factors. If you are not sure what may have caused a Black Screen issue on your Google Pixel 3 XL, the following troubleshooting steps should help you figure it out.

Force reboot

If your Pixel was not dropped or exposed to liquid and was working normally before experiencing the problem, the cause is most likely a minor OS bug. Try fixing it by rebooting the device. Simply press and hold the Power button for about 10 seconds. Afterwards, wait for your phone to complete the reboot sequence and see what happens.

Charge the device

Many Black Screen cases are caused by a battery running out of juice. Make sure to charge the phone for at least 30 minutes before attempting to turn it back on. This will allow the battery to store enough energy before firing up the system again.

Use another set of charging accessories

In case that the problem is caused by a bad charging cable or adapter, we recommend that you use a different set. If you won’t be able to readily get another official Google cable and adapter, try to borrow them from a friend or visit a local Google store.

Check the screen

As mentioned above, there are a number of signs that a user must do in order to distinguish what type of Black Screen issue he or she is experiencing. Just remember, if the phone still charges and shows signs of life but the screen remains black, that’s most probably a screen issue. The motherboard and the rest of the system may still be working normally but the screen may need repair or replacing. Contact Google for additional support.

Boot to safe mode

Sometimes, an app may becomes incompatible with Android or with other apps resulting to issues. To check if you have a problem with one of your downloaded apps, you can restart your Pixel 3 XL to safe mode.

In order to boot your Pixel 3 XL to safe mode:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off. If needed, tap OK.
  3. Your device starts in safe mode. You’ll see “Safe mode” at the bottom of your screen.
  4. Let your Pixel 3 XL run in this mode for at least 48 hours so you’ll notice any difference.
  5. To exit safe mode, simply restart the device.

Remember, booting to safe mode won’t automatically tell you which of your apps is troublesome. You’ll need to observe the phone and check for improvements in order to identify if a third party app is causing the problem. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Pixel 3 XL is still problematic, repeat steps 1-4.

Repair

There are a few things to consider before you decide to send your Pixel 3 XL to Google to be repaired. These are the items to check:

  • phone is totally dead (No Power)
  • won’t charge (even after using a different known working set of cable and adapter)
  • phone was accidentally dropped
  • screen won’t turn on after phone got wet
  • none of the suggestions above did not help

If your Pixel 3 XL has any of the items above, don’t waste your time looking for software solutions anymore. This only means that there’s a deeper reason why the screen is black or not turning on. Let a professional handle the situation so proper hardware diagnostics can be done.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to hard reset on Google Pixel 3 XL

Are you having trouble with your Google Pixel 3 XL and you need to hard reset it? This post will show you the steps on how to do that.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What is hard reset?

Hard reset is another name that people usually use to refer to factory reset or master reset. Basically, hard reset wipes the phone and return all software settings to their defaults. This is usually done if a device has become unresponsive, or if there’s an issue that can’t be fixed by simple troubleshooting.

Hard reset or factory reset will delete user added data and apps. These are some of the commonly deleted items:

  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Disable Android Device Protection

Google do not want unauthorized access to your data. They also want to deter thieves from using your phone after doing a factory reset on it. To implement these two security requirements, your Google Pixel 3 XL has Android Device Protection feature which includes both a screen lock feature and Android Device Protection feature. Android Device Protection will lock your device after a factory reset until you can provide the Google account credentials. This means that unless the person knows that Google account username and password associated with the device, the phone will remain locked. To prevent locking yourself out of your device after a hard reset, be sure that

  • you know your Google account username and password, or
  • you disable device protection before erasing the phone.

Also, If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.

How to hard reset on Google Pixel 3 XL

Once everything is set, follow these steps to begin erasing your Google Pixel 3 XL:

  1. Turn off your Google Pixel 3 XL.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode. You can use the Volume buttons to cycle through the available options and the Power button to select. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  4. If presented with an image of a broken Android with “No Command” printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the Power button.
  5. From the Android Recovery screen, select Wipe data/factory reset.
  6. Select Yes. Wait for several minutes for the factory data reset process to complete.
  7. Select Reboot system now. Allow several minutes for the factory data reset and reboot processes to complete.
  8. Set the phone up again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.