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Google Pixel 2 can’t send to and receive SMS from one contact, other texting issues

Hello and welcome to today’s troubleshooting article for the #GooglePixel2. We’ve chosen to address some texting issues on this device as more and more similar cases have reached us recently. We hope to address more Pixel 2 issues in the coming weeks so watch out for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Google Pixel 2 can’t receive text and emails from credit company

Just bought a Google Pixel 2. Noticed that I cannot receive incoming security verification code texts from my credit union—nor could I receive verification e-mails from them. Phoned the credit union and they sent 2-3 texts to me while I was on the line with them which I never received. The attendant (who owns an iPhone) sent me a test text and that came through just fine. Is there a setting on my Pixel 2 which I need to adjust/modify? Is my Pixel 2 blocking messages that come from these kind of automated systems, and if so, what adjustments can I make so that I can receive these texts/e-mails? (I do own an iPad Mini and have slid the iMessage button to the “off” position. I did the same thing on my iPhone prior to syncing them. My Pixel 2 is currently set to the default text message receiving program. Thanks! — Mark K. Orozco

Solution: Hi Mark. If you’re saying that your Pixel 2 device is unable to receive both text and emails from the same company, the problem may lie on their end. Their system may not have your correct information so whatever they’re sending do not reach you at all. Make sure to contact them and let the person you’ll be talking to spell out your number and the letters in your email address.

If your credit union has both information right but their messages remain undelivered, try to check your device for any possible blocks you may have created. For example, you want to make sure that your messaging app is not blocking their number or any unknown number. Do the same for your email.

If everything appears in order, contact your carrier to see if their network is blocking messages from this company.

Problem 2: Google Pixel 2 can’t send and receive MMS

I can’t send pictures or receive pictures on my text. I soft reset, I master reset, I contacted my carrier. They said it’s the pixel as it doesn’t support all of LTE bands and other features cause it’s not an AT&T phone. It’s happening to my Pixel 2 and my wife’s Pixel 2 phone too. drop calls and loss of internet connection. My carrier said to get an AT&T phone. What should I do. — Juan

Solution: Hi Juan. If you’re saying that you are in AT&T network but using a non-AT&T device, then the representative you talked to before is most probably right. MMS, a text message with attachment, needs cellular data in order to work. Your phone must also be compatible with your network’s system in order to send and receive MMS. Even if you manage to make mobile data work on your device, that’s just 50% of the requirements. You still need to have a compatible device. Compatibility is determined by your carrier so make sure to talk to AT&T again where the problem lies exactly. If they’ll say that your Pixel 2 can’t work with their system, you’re out of luck. Network compatibility is determined by a device’s radio. If it’s not equipped to handle the frequency of AT&T, you’ll not be able to change that at all. And then there’s the software/app compatibility part. In order for MMS to work with AT&T’s system, the messaging app in your device must be able to recognize and send compatible messages. If this part of the chain is broken, MMS will not work at all.

Problem 3: Google Pixel 2 photo is sent separately from body of the MMS

Samsung Google Pixel 2. When I create a text message to a recipient  and attach a photo, the message sends automatically in a separate text message, not the one I originally created. If I begin from my photos and select the photo and click share via text message, it asks for a existing contact or new contact. I am usually selecting existing contact and once the contact is selected the only option is to send. I don’t get the chance to add any text to the message. The only way I have found around this is to create a new text message don’t add a recipient attach a photo and add the text then add the recipient last and click send. Any help you can provide with this issue would be greatly appreciated. Thank you in advance. — Tom

Solution: Hi Tom. Did you change anything in your phone before noticing this problem? If nothing was changed at all — no update, no new app installed, no network/settings modifications — there may be an app bug causing the issue. To fix the problem, consider wiping the messaging app’s cache and data.

  1. Open Settings app.
  2. Tap Apps & Notifications.
  3. Tap See All Apps.
  4. Locate and tap to select the Messaging app you want to clear cache and data from.
  5. Tap Storage.
  6. Tap Clear Data.

Remember, clearing your messaging app’s data will erase your messages. Make sure to back them up first before attempting to clear the app’s data.

If this problem has been there ever since,it’s possible that your Google Pixel 2 may not be fully compatible with your carrier’s system, or that the messaging app itself is running an old version. Make sure to install updates for both apps and Android to see if that fix the issue.

Otherwise, consider doing a full factory reset to bring all app and software settings back to their defaults. If you haven’t tried it yet, here’s how:

  1. Create a backup of your important files.
  2. Power off your device completely.
  3. Press and hold the Power and Volume Down buttons simultaneously until the bootloader mode (represented by an Android with Start on it) appears. Release both buttons at once when you see this image.
  4. Use the Volume buttons to highlight or select Recovery mode from the given option.
  5. Press the Power button to confirm selection.
  6. The device will then flash the Google start screen briefly and then restarts in Recovery mode.
  7. If prompted with an image of a broken Android bot with No Command label on the screen, press and hold the Power button, and press the Volume Up button once then release the Power button.
  8. Select Wipe data/factory reset option from the Android Recovery screen. Use the Volume buttons to select the option.
  9. Select Yes.
  10. Wait until the factory data reset process is finished. It can take several minutes depending on the amount of data there is to reset.
  11. Select Reboot system now then wait for your device to boot up completely.
  12. Finally, proceed to initial activation and setup.

Remember, factory reset can also deal with app or software bug that may have caused MMS feature to behave erratically. If the problem remains after doing our suggestions above, especially after a factory reset, there’s either coding issue behind it, or your phone has an isolated error that we’re not aware of. Either case, we suggest that you let your carrier know about it since it involves their system as well.

Problem 4: Google Pixel 2 can’t send to and receive SMS from one contact

I am having an issue with sending and receiving text messages some contacts, one for sure. When it started I had a Pixel 2 phone with Tracfone. This is the main contact I use and suddenly I could not send picture messages any more but could receive from them. Multiple calls to tech support with Tracfone and turning off phone, resetting phone, removing SIM card, turning off wi fi, all kinds of attempts to fix to no avail. Then after one call to them, was no longer able to send or receive ANY messages from this contact. Even got a different phone and changed number. Finally quit and switched carriers and got a Samsung Amp2 from them but am still having the same issue. Contact says number is not blocked on their end. Help please! — Hornz

Solution: Hi Hornz. Sending and receiving SMS/MMS involves multiple parties — your device, your carrier, your contact’s device, and his/her carrier. Any of these points in the communication chain can be the cause of the problem so if your carrier has assured you that your account is not blocked from sending and receiving messages from this person, then the issue must be out of your hands already. Try to contact that person using another platform (like thru his social media account) and tell him/her that the issue is either on his/her device or his/her carrier. You can’t obviously contact his/her carrier to fix the issue on his/her behalf so the problem may only be fixed once it’s taken care of from that side.

 


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How to fix Google Pixel 2 that won’t charge [Troubleshooting Guide]

Google Pixel 2 and Pixel 2 XL are among the latest entrants to Android smartphone market this year. These new Google devices are deemed to be incredible and possibly the best Android phones there is by far. But just like any other smartphones out there, these new handsets can likewise succumb into various types of problems transpiring in other Android phones. One of the most prevalent issues that are expected to manifest is on power, particularly with charging. Read on to find out what can possibly cause your Pixel 2 device to stop or refuse charging and what must be done as remedy.

What triggers your Google Pixel 2 phone to not charge, charge slowly, or stop charging?

When a smartphone won’t charge, it doesn’t always mean that the battery is to blame. While it can be among the factors to consider, you cannot just put the blame straight to a bad battery especially in new devices like Google Pixel 2. Often times, the software is to blame. Why and how can the software prevent the phone from charging you asked? The answer is simple. Your phone is a handy computer that works as a system. Everything in your device is programmed to work with each of the hardware components. For instance, a camera app is needed to use the phone camera to take photos or record videos. In this case, the camera app (software) is the program that is specifically designed to work with the camera (hardware). If something goes wrong with the camera app, then most likely the phone’s camera won’t work as intended or it could be the other way around. The same concept is applied to your phone’s charging functions. Your phone also has a specific program responsible for charging. The only difference it has with the rest of the apps is that a user’s intervention won’t be needed for it to work. For as long as it detects that the phone is connected to the charger and charging port, the program is triggered. And that is when it decides whether to allow your device to charge or not. If something goes wrong with that program responsible for carrying out charging functions, then that’s when you get to experience charging issues on the device like slow charging, incomplete charging or not charging at all. The same thing can happen if other apps on the phone are misbehaving. Some apps can affect certain functions like charging. A faulty update including major Android system updates also appeared to be among the possible culprits. And the worst possible cause is hardware damage, which is often the case when the phone got wet or dropped then no longer charges afterwards.

Unless a faulty hardware is to blame, you still can do something in attempting to fix the problem on your end and get your device to charge as intended.

Potential solutions and workarounds to deal with charging problems on Google Pixel 2

Considering that the underlying cause is on the software rather than physical or liquid damage on the device, you’ve got higher chance of fixing your device and get it to charge again. The following workarounds will help you isolate the problem, determine the trigger, and finally fix your Pixel 2 that is not charging. Be sure to test your device after performing each method so that you’ll know if the problem is already fixed. Proceed to the next applicable method, if necessary.

First things to do and check before troubleshooting

  • Examine charging equipment. Check and ensure that the charging cable, charging adapter, charging port and the power source in use are working. Sometimes the main issue is triggered by any of the charging equipment in use. To rule this out from the possible causes, verify and ensure that everything is working beforehand. You may try to use a different charging cable, charging adapter, charging port, or power source that’s compatible with your device. Doing so will help you determine whether or not the problem is isolated to the cable, adapter, port or power source.
  • Do not use phone while charging. As much as possible, avoid using your phone while charging. Aside from safety measure, doing so will also allow your device to charge up faster as there will be no interruptions. Using the phone while charging is one of the reasons as to why your device is charging very slow or couldn’t be fully charged.

After verifying that all charging paraphernalia are working yet still your Pixel 2 doesn’t charge, consider trying these subsequent workarounds.

Reboot your Google Pixel 2 (if applicable)

If your device still has little amount of power left, then try to restart your phone. Doing so will eliminate the possibility of a faulty app or software glitch is preventing your device from charging.

  1. Turning the device off then back on (soft reset) won’t affect data on your device. For starters, here’s how a soft reset is carried out on Google Pixel 2:
  2. Press and hold the Power button on the right edge.
  3. Tap the option to Power off.
  4. Or you can just press and hold the Power button for about 10 seconds until it reboots.

Calibrate the battery (if applicable)

If you haven’t already and it can possibly be done, try to calibrate the battery on your phone.

Battery calibration can help ensure battery performance and that your device shows the correct battery level. The process involves draining the battery thus should only be done occasionally. Note that the battery’s lifespan can be adversely affected by constant draining or completely discharging of the battery. If you wish to give it a shot and that you can, then here’s how it’s done:

  1. Drain your battery completely by using it until it powers off.
  2. Turn it on again and then let it turn off on its own.
  3. When powered off, plug it into a charger and let it charge until the charging indicator says that it has already reached 100 percent.
  4. Disconnect the phone from the charger then turn it on.
  5. In the case where the phone doesn’t say it’s 100 percent charged, plug it into the charger again and let it charge for a little longer until it reaches 100 percent.
  6. If the battery is fully charged (100 percent), unplug the charger and restart your phone.
  7. Now use your phone again as you normally do until it completely runs out of power and turns off on its own.
  8. Connect it to the charger and let it charge until it reaches 100 percent without any interruption.
  9. Turn on your phone.

The battery is now fully calibrated. Try to connect it to a charger and see if it’s already charging as intended. You can try other power source like a laptop computer, car charger, or power bank.

Other options to consider

  • Troubleshoot apps. Aside from the prior methods, there are also other workarounds you may consider trying but only if you can. If you still have a little amount of remaining power on your Google Pixel 2, then you can try to troubleshoot apps first. If you can, try to close all apps running in the background. Any of these apps might be the trigger or prevents your device from charging. If the problem starts after installing a new app, then probably that new app is to blame. Running the phone in Safe Mode can help you in determining whether or not a third-party app is to blame. If possible, boot your Google Pixel 2 into Safe Mode and then try charging it while in safe mode.
  • Master reset. Although I won’t recommend doing so considering that your device is already running low on power, a master reset or factory reset is also another option to consider when dealing with software-related issues in mobile devices. As mentioned earlier, often times the phone doesn’t charge due to software issues instead of bad battery. Performing a factory reset can be your last resort in dealing with software issues as it wipes your device completely, thus gives your phone a fresh clean start.

In case you want to give it a try and that you can, here’s how to master reset your Google Pixel 2:

  1. Press and hold down the Power button until the device powers off completely.
  2. Press and hold the Volume Down button for about 3 seconds.
  3. After 3 seconds, press the Power key while still holding down the Volume Down button for another 3 seconds then release both buttons.
  4. Use the Volume Down or Up button to highlight Recovery from the given options.
  5. Press the Power key to confirm selection.
  6. When the Android logo appears on the screen, hold down the Power key for about 2 seconds.
  7. While holding the Power key, quickly press the Volume Up button.
  8. Highlight the option to Wipe data/factory reset by pressing the Volume button then press the Power key to confirm selection.
  9. Use the Volume button to select Yes — delete all user data option then press Power to confirm.

Wait for the phone to reboot. After the reboot, try to charge your device and see if it’s already able to do so. You can proceed with the device set up once it is completely charged.

  • Lastly, be sure to charge your device properly. As much as possible, use only the original charging equipment for your device. Other third-party chargers, or charging adapters may not be compatible with your Google Pixel 2, thus it won’t charge using these equipment. Unfortunately, wireless charging is not supported in the Pixel 2 series so that couldn’t be considered among your charging options right now.

If none of these methods is able to fix the problem and that your Google Pixel 2 still won’t charge, try to contact your device carrier for other options or escalate the problem to Google Support. Should it be proven caused by a faulty software or system bug, then that should be properly addressed by another update that contains the fix.

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Why does my Google Pixel 2 not turning on and how to fix it? [Troubleshooting Guide]

Power issues rarely occur to new devices especially with high-powered variants like the newest Pixel series from Google called Google Pixel 2. But this is not a guarantee that you won’t be experiencing this problem at any time sooner than expected as there are certain circumstances when power issues become inevitable. Note that hardware problem is not always the one to blame whenever a mobile device refuses to power on as faulty apps can also be the main trigger. And considering the fact that you always wanted to add some new apps to use on your new device, it’s possible for you to encounter this problem. In fact, you might be reading this content because you’re already in trouble and trying to find ways to get your new Android device back to life. Should you wish to troubleshoot a similar problem on your Google Pixel 2 that won’t turn on, feel free to try the highlighted workarounds below this page. Read on to learn more about how the problem is triggered by what factor and finally resolve the underlying cause.

But before we proceed, if you are looking for a solution to a different problem, drop by our Google Pixel 2 troubleshooting page for we have already addressed some of the most common issues with this phone. Try to find issues that are similar with yours and use the solutions or workarounds we suggested. If you still need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Possible causes

Several factors can prevent a device from turning. It can happen due to a faulty hardware or inflicted by a malfunctioning app or software bug. Consider yourself somehow lucky if the latter factors are to blame as you’ll have a higher chance of getting it fixed without having to pay extra for service. To give you some clues on what could have possibly prevented your Google Pixel 2 from turning on, here’s a rundown of all possible factors from which power issues in mobile devices are linked to.

  • Software malfunction. Several cases of power issues transpiring in mobile devices have been tied to a software malfunction. This usually occurs when an app crashes or gets rogue. The same thing can happen when a corrupted content is installed and/or running on your device. Major software updates are also included among most common triggers especially when they come along with some bugs. Consider this as to root-cause especially if your device starts to show relevant symptoms or doesn’t turn on after installing a new software update. All these factors are software-related thus can be rectified by certain workarounds.
  • Bad hardware component. As what most people think, a bad battery can also be considered among the possible triggers. However, you can rule this out from the possible causes in your case especially because what you have is a new device. It must have gone through a series of quality assurance tests prior to rolling out in the market. Unless the phone got wet and liquid damage has ruined the battery. The same thing can happen when the phone was dropped, inflicting physical damage on pertinent components. Unfortunately, hardware-related issues would already require service as remedy.

Potential solutions and workarounds to deal with your Google Pixel 2 that does not power on

As much as possible try to figure out which from among the given factors is causing the problem on your new Pixel phone. One way to do so is to remember when the first symptom has occurred or when the device has stopped booting up as intended. If it occurs after you installed an app or downloaded certain content, then uninstalling or deleting that app or content from your phone can likely fix it. To assist you further in troubleshooting the problem, here’s a rundown of possible solutions and workarounds for you to try on. Be sure to test your device after completing each method to determine whether or not the problem is fixed. If necessary, proceed to the next applicable solution.

Force your Google Pixel 2 to restart.

Performing a force reboot or restart can help eliminate the possibility of a software problem causing the device to not power on, stuck on black or blank screen, or turns on but immediately turns off. It does not affect data stored on the phone thus it’s safe.

  • If you haven’t already, then do a force restart on your Pixel device by holding down the Power button for at least 30 seconds until the Google logo shows up on the screen.

If it still does not power on, connect it to the charger, let it charge for a few minutes and then try to turn it on.

Boot into Safe Mode (if possible).

It your device turns on, try to restart in Safe Mode. Doing so will rule out the possibility or an app (probably the most recent download) causing your device to not power on. All downloaded apps are temporarily disabled in Safe Mode so it will be easier for you to figure out if the problem is isolated to a third-party app or not.

  1. To boot your Google Pixel 2 into safe mode, press and hold the Power button.
  2. Touch and hold the Power Off icon on your screen.

When you see the Safe Mode label at the bottom of your screen, it means that your device starts in safe mode.

You can also try to boot your Google Pixel 2 into safe mode while your device is off. Here’s how:

  1. Press the Power button on your phone until the Google logo appears.
  2. When the animation starts, press and hold the Volume Down button on your phone. Keep holding it until the animation ends and your phone starts in safe mode.

Again, you’ll know if it is already running in safe mode if you see the label at the bottom of the screen.

Assuming that you’re able to boot up your Google Pixel 2 in safe mode, connect it to the charger then  try to delete any suspected app using these steps:

  1. From the Home screen, swipe up the Arrow icon (located at the bottom) to view the Apps List.
  2. Navigate to Settings-> Apps.
  3. Locate then select the appropriate app.
  4. If system apps aren’t visible, tap the Menu icon (located in the upper-right) > Show system.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear Data. This option may not be available for some apps especially for pre-installed ones. Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  9. Tap OK.

After you diagnosed and removed suspected apps in safe mode, you can switch back to normal mode by restarting your device.

Connect your Google Pixel 2 to a computer.

You can also use a computer to troubleshoot your device further. If you wish to give it a try, then here’s how it’s done:

  1. Unplug the cable from the power adapter.
  2. Check and ensure that your computer is turned on and connected to a power source.
  3. Connect your Google Pixel 2 to your computer’s USB port using the supplied USB cable.
  4. Wait for about 15 minutes.
  5. After the elapsed time, disconnect and then reconnect the cable from your phone. Do it within 10 seconds.
  6. If you see a battery icon within 1 minute, it means that your phone is powered off and is charging.
  7. If you see a red light, it means that your battery is completely drained or discharged.
  8. If you see a flashing red light, it means that your device has not enough power to turn on.
  9. Let your phone charge for at least 30 minutes.
  10. After 30 minutes of charging, press and hold the Power button for a few seconds, then tap Restart on your screen.

Note: If you don’t see Restart on the screen, press and hold the Power button for about 30 seconds more until your device restarts. If it still doesn’t turn on, then consider the next suggestions.

Other suggestions

  • Give it more time to charge. Connect your phone to a power source and let it charge for about 30 minutes or up to an hour if necessary. Sometimes, what you think of a power problem is actually a charging issue on your device. It is also possible that some apps are draining the phone’s battery so rapidly that it couldn’t get to power on unless it’s connected to the charger. Also examine your charging cable, adapter, and power outlet and make sure each of them is working.
  • Try Android recovery/repair tools. If you already have run out of options and your Google Pixel 2 still doesn’t turn on, then you may try your luck with Android recovery/repair tools. You can download any of these tools online. Should you wish to go for this option, be sure to read the reviews and check the minimum system requirements to ensure that it is compatible with your computer and your Pixel device too. After downloading and installing your preferred software on your computer, launch it then follow the onscreen instructions to proceed with Android recovery and/or repair process.
  • Don’t forget your warranty. If you’re Google Pixel 2 is still under warranty, then you should contact your device carrier, escalate the problem, and/or avail for warranty (if still eligible). Consider doing this first especially if you just got your new device and then you found out that it is not power on no matter how hard you tried. You also have the option to contact Google Support for further assistance in troubleshooting the issue.

Take your device to a technician for hardware assessment and/or repair if necessary. Consider this option if your device is no longer covered by warranty and you suspect that a hardware damage is causing the problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Pixel 2 that keeps shutting off, won’t charge or boot normally

Is your #Google #Pixel2 constantly restarting on its own lately? Today’s troubleshooting guide will help you determine where the problem lies as we cover two similar issues to yours. We hope you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Google Pixel 2 keeps shutting off, won’t boot normally

Hello. I have a brand new Google Pixel 2 and just encountered a problem that I can’t seem to fix with any of the troubleshooting issues. Yesterday the phone started telling me I ran out of memory/ storage and wouldn’t let some apps function properly. Notes then Instagram started freezing and being unresponsive twice. Within 30 minutes it wasn’t functioning anymore and I restarted. Now it is stuck in reboot mode. Google logo with a bar that’s continuously looking like it’s loading but it’s stuck there. I charged it and left it alone but it doesn’t get out of the reboot mode. Please help. I haven’t had wifi for a couple of days so lots of data hasn’t been backed up 🙁 Thanks so much. — Carolin

Solution: Hi Carolin. Many Google Pixel 2 users reported random shutdown issues a few months after Pixel 2 was released but Google already patched that problem. If the problem only occurs recently, there must be unique circumstances that causes it to work erratically. Since a problem of this type occurs due to either software or hardware issues, you need to isolate the cause first. Below are the things that you can do.

Restart your Pixel

This is a basic first step. Many Pixel owners in the past fixed restart issues by simply doing a soft reset on their device so you don’t want to miss it on your own too. Soft reset usually works for issues caused by bugs that work only when the operating system is up. By turning off the device, you can potentially kill the said bug as well. If you haven’t tried it, here’s how it’s done:

  1. Press and hold the Power button (on the right edge).
  2. Tap Power off.

If your Pixel 2 becomes unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.

Check for system updates

As mentioned above, Google has already released an update before to fix early forms of random restart issue. If you haven’t had the chance to check for updates, now is the time to do it. To check for and install system updates:

  1. Open your device’s Settings app.
  2. Near the bottom, tap System and then System updates. If needed, first tap About phone or About tablet.
  3. You’ll see your update status. Follow any on-screen steps.

Obviously, you can only do this potential solution if the device boots up normally. If it doesn’t allow you to do it at this time, consider booting it up to safe mode first.

Run your Pixel 2 on Safe mode

Some restarting problems are due to incompatible or rogue apps. To check if that’s the case here, make sure to see if your device can boot to safe mode and function normally. Here’s how:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off Power. Tap OK.
  3. After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.

Remember, safe mode is not a solution but a tool. If your Pixel 2 boots to it fine and won’t shut down on its own, that’s an indication that one of your apps is to blame for the trouble. Since safe mode won’t pinpoint the exact problematic app for you, it’s up to you to figure it out. Try to uninstall the most recent app you’ve added and see how your device works back to normal mode. If the problem is still there after deleting an app, go back to safe mode again, uninstall an app, the restart to normal mode to check for the problem. Repeat this cycle until you identified where the problem comes from.

Remove root or switch back to stock firmware (if your Pixel is rooted or running unofficial ROM)

If you tried to tamper with the official software prior either by rooting or flashing before the problem occured, we suggest that you undo what action you did and see what happens. There are valid reasons why manufacturers would want to lock down their device and discourage users from tampering with the software and one of these reasons is the possibility of your situation happening. Rooting and flashing is only recommended for those with advanced knowledge about Android and who can manage to find solutions should issues like this occur. If you were uninformed or did not do your research ahead of time and did the tampering anyway, then you might have just killed your device. There’s a lot of things that can go wrong when working with software and most of these issues cannot be fixed by simply reversing the process. Whatever you did, only you knows it so try to narrow down the possible causes by eliminating issues one by one. Start by checking for errors that might give away the nature of the problem. Go to Google forums and ask the community if they encountered a particular error you’re experiencing. A good place to start posting your questions is Google’s own Pixel community forum.

Factory reset

The only effective way to fix a Pixel device that keeps on shutting off on its own is by doing a factory reset. Factory reset works by erasing personal data and reverting all software settings back to their defaults so if you didn’t create a backup of your device before the issue occured, you’re out of luck. At this time, there’s no way you can create a backup unless the device allows you to boot to safe mode.

Being a Pixel user, we assume you know your Google account credentials (username & password for your Pixel phone). You’ll need them before and after the factor reset.

To begin doing a factory reset:

  1. Turn off your Pixel.
  2. With the device turned off, press and hold the Volume down key. Note: If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.
  3. With the Volume down key held down, press and hold the Power key.
  4. Release both keys when the Android screen appears.
  5. Use the Volume keys to scroll to Recovery mode.
  6. Press the Power key to select Recovery mode.
  7. When the No command message appears, press and hold the Power key.
  8. While holding the Power key, press and release the Volume Up key. Note: Release the Power key when the Android Recovery screen appears.
  9. Press the Volume down key to scroll to Wipe data/factory reset.
  10. With Wipe data/factory reset highlighted, press the Power key.
  11. Press the Volume down key to scroll to Yes, then press the Power key.
  12. Once the wipe is complete, with Reboot system now highlighted, press the Power key. The device will restart.

Problem #2: Google Pixel 2 stopped charging and won’t turn on

I can charge my Google Pixel 2 and I can turn it on. I seem to be able to use whatsapp for example but when I try and make a call it freezes then turns off and then I can’t turn it on again, at least for some time. I left it overnight and then managed to turn it on again this morning but it has 1% power and turned off again. I charged it up, turned it on, sent a whatsapp again and it was fine. Tried ot make a call – same thing, Now I can’t turn it on. Any ideas please? — Matthew Rolfe

Solution: Hi Matthew. There’s nothing much that you can do if your device won’t power on so your first task right now is to turn it back on. There may be an issue with the charging cable  or adapter so try to get another known working set and use it to charge your device. You want to ensure that the device charges normally so you can turn it back on and perform software troubleshooting. If you’re successful and the device charges, you can then follow the suggestions in this article to try and fix the main issue.

If your device won’t charge at all and remains off after leaving connected to a new adapter and cable, it’s most probably because of a hardware malfunction. It can be a bad battery, defective power management IC, or a general motherboard malfunction. Whatever it is, the only way to have it fixed is by sending it in for repair. We suggest that you contact Google so they can set up repair or replacement request for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Snapchat that keeps crashing on Google Pixel 2 (easy steps)

Popular apps like Snapchat are well-developed with regular updates being rolled out almost every month to make sure they work perfectly without a hitch. However, we still have readers who reported to have encountered problems with it. Among those users are owners of the Google Pixel 2 who said that they are getting the error “Unfortunately, Snapchat has stopped” while others reported that the app closes on its own shortly after it’s opened.

Problems with third-party applications are not the hard to fix but it’s sometimes very annoying that the issue may occur when you use the app for something very important. The Pixel 2, unlike any other Android devices, doesn’t have many bloatware so you can expect it to work perfectly whatever app you install on it. I am confident that you can fix this problem by yourself without having to bring your phone to the tech. So, continue reading as this post may help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Pixel 2 with Snapchat app that keeps crashing

More often than not, if a third party application starts to crash, it’s just a minor problem and you really don’t have to worry about it. In fact, you can immediately fix the problem by removing the app from your device but then you won’t be able to use the app any longer. That’s not the solution we want. What we want is for you to be able to continue using the application without any problems. Here are the things you can do to fix this problem…

First solution: Try rebooting your phone first

A reboot may be able to fix this problem because it’s possible that it’s just a result of a firmware glitch. While glitches happen all the time, they’re pretty easy to fix and all you gotta do is restart your device. Take time rebooting your Pixel 2 and once it becomes active, open Snapchat and use it to know if it still crashes or not.

If, by any chance, the problem isn’t fixed, then try doing the forced reboot which is far more effective than the normal restart. It will refresh your phone’s memory and reload all the apps and services. If the problem is indeed just a result of any form of glitch, then the problem should already be fixed at this point. If that’s the case, then move on to the next solution.

RELATED POSTS:

Second solution: Clear cache and data of Messenger app

Doing this will reset the app back to its default settings or configuration. It will also delete the cache created by the system for the app as well as its temporary data files. If it’s just a problem with the app, then this procedure is more than enough to fix it.

  1. From a Home screen, tap the Arrow Up icon to display all apps.
  2. Navigate: Settings > Apps & notifications.
  3. Tap See all xx apps.
  4. Locate then select Snapchat.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data.
  10. Tap OK.

After this, open Snapchat to know if it still crashes or shows the error message. If the problem continues, then you will have to do the next procedure.

Third solution: Uninstall and then reinstall Snapchat

There are times when updating the app you’re having problems with is enough but this time, what I suggest is for you to uninstall Snapchat from your device to remove all its associations with the firmware and other apps. By reinstalling it, you can also rest assured that you have the latest version of the app on your phone.

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap Snapchat.
  5. Tap Uninstall.
  6. Tap OK to confirm.
  7. Open Play Store.
  8. Search for Snapchat and select it.
  9. Tap Install.

Based on experience, when this app crashes, the problem is limited to it or to the main app, which is Facebook. However, if the issue continues after doing the procedure above, then I suggest you reset your phone to make sure it’s not with the firmware. Before the reset, make sure you backup all your important files and data so that they won’t be deleted.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Other articles you may also find helpful:

How to fix Google Pixel 2 that won’t boot up or stuck in Google loading screen

There are millions of #GooglePixel2 in circulation currently so it’s not a surprise that many users may also report to us problems about their device not working properly. In today’s Pixel 2 troubleshooting article, we address some pretty common problems for this device. If you have a Google Pixel 2 that won’t turn or, boot up, or stuck in Google loading page, this brief article may point you to the right direction.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Google Pixel 2 that won’t boot up or stuck in Google loading screen

So this morning my phone went black and then the screen came up as the google loading screen. It stayed on that screen for hours. Then my phone died. I put it on a charger for three hours and turned it on. It went back to the google loading screen and stayed that way. I then did the holding down of the volume button and the pressing of the power button and then chose the power down option instead of the reboot option because I had read somewhere online that it is a work around to getting the phone back up. Well now my phone will not boot up. It keeps showing the charging battery on the black screen that shows up when you battery is really low and you have just plugged it in. I cannot get past this and Google pixel help was of no help to me. Thoughts?

Solution: A Google Pixel device may fail to boot up for a number of reasons. Unfortunately, we can’t tell you exactly what may be the exact reason for your particular case. If force reboot has been tried and did not make any difference at all, then the next troubleshooting that you can try is to restore your Pixel’s factory image or software environment. This may or may not work in your case but it’s worth giving a try. If you are unable to restore the device to its factory defaults, then you need to contact Google so they can repair or replace the phone.

For official steps on how to return your Pixel’s software to factory defaults, follow this link below:

Factory Images for Nexus and Pixel Devices.

Problem #2: How to recover data from a Google Pixel 2 that won’t boot up

Hi Droidguy(s). I want to be able to retrieve notes from a non-Evernote note App that are not located on the micro SD. Is there any chance that may still happen? To make it more of a head-scratcher for you: I can’t access neither Recovery mode with the ‘start-home-volume up/down’ button holds. The screen will just flash an error warning for maybe 1 second that reads ‘failed to mount system’ and much more that there is no time for to read. I couldn’t find a picture of the exact same error code which doesn’t seem to bode well. The only other thing it will show is this warning: Nothing happens with the ‘hold the home button for 5 seconds’ tip either. Support was as useful as a decorative vase. I can kiss my notes (and my phone) good-bye, can’t I?

I would still value your opinion. Alternatively, can you judge if a professional data recovery lab could even do anything for me? Your time, dedication and digital tinkering is much appreciated! E:failed to mount.

Solution: Access to your device’s internal memory is only possible if these three basic things are true:

  • touchscreen is working normally (so you can input commands)
  • operating system is not corrupted/ working normally
  • memory is not malfunctioning or damaged

Given that your device no longer boots up normally, it’s virtually impossible to retrieve your data at all. ‘failed to mount system’ error  can be an indication of a failing or malfunctioning flash memory. It can also be an indication that the memory has been corrupted, or its partitions are no longer working as expected. Any of these situations spell trouble and can mean that your data are good as gone.

We’ re not data recovery experts so we can’t say with certainty if all hope is lost at this point. From some basic perspectives though, once a phone won’t boot up at all, data recovery is almost always an impossible task. If money is not an issue and those data are very important, then we suggest that you let a data recovery professional take a look so an in-depth examination can be performed. Only after a thorough examination of the device can one say with enough certainty if there’s a chance that your files can be extracted.

Problem #3: Google Pixel 2 screen stops working after accidental drop

Pixel 2 suddenly went dim after a very short fall (approximately 1 foot) while in a case. It was onto a slightly padded chair so I didn’t think anything of it. The screen now won’t return to full brightness, the resolution is very poor, and the screen trails when dragging. It looks as if the screen is at 25%, the colors are dull, and contrast is at 0%. Tried a soft reset, run the battery completely dead and recharge, and factory reset. Not sure if it was dumb luck, but factory reset got it back to normal for a day and then the issue started again. This is the 2nd Pixel I’ve bought in 6 months. Are they garbage? Any help would with the screen would be greatly appreciated. 

Solution: If the screen issues you’re reporting only started after that dropping incident, then there’s really no point for you asking if Pixel devices are garbage. Electronic devices, however manufacturers market them to be durable enough, can easily break. Protective cases only offer minimum protection and are useless in preventing damage from drops. Stop wasting your time looking for ways to fix the screen issues on your level (unless you know how to diagnose hardware issues on this phone or replace the screen assembly yourself. Instead, we recommend that you let a professional check the hardware so it can be examined and repaired.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Pixel 2 that cannot send or receive text messages or SMS [Troubleshooting Guide]

Majority if not all smartphones nowadays are already equipped with advanced technology, thus offering more advanced features for end-users to benefit from. But what if the simplest feature fails to work on any of these high-tiered devices? Definitely, it’s a bummer but it happens. In fact, it is recently afflicting some users of high-end Android devices including the Pixel smartphone series from Google.

Some have it that they’re unable to send or receive SMS or text messages after installing the latest Android update. Why do these things happen and what should be done as remedy? If you’re searching for answers to the same questions, then this post might be able to help you. Read on to find out which among the possible factors is preventing your device from sending or receiving SMS messages and once you have determined the underlying cause, work on the fix. Keep reading to learn more.

Before we proceed, if you are looking for a solution to a different problem, make sure you visit our Google Pixel 2 troubleshooting page for we have already addressed some of the most common problems with this phone. But if you need for help, then fill up our Android issues questionnaire and hit submit. Rest assured we’ll look into your concern.

Why does your Google Pixel 2 unable to send or receive text messages or SMS?

A smartphone cannot send or receive SMS or text messages for various reasons. It can be a glitch on the network or carrier’s system, account issue, SIM card issue, a software glitch, incorrect settings, and software updates. Generally the problem is related to the software. Although there are also a few cases where users are no longer able to send or receive messages because the device itself is damaged from prior incidents of dropping or liquid exposure. Unless it’s hardware-related, you still can try some means to get the problem fixed without having to pay extra for device repair. Now let’s take a closer look on the software aspect.

Text messaging is among the phone features and services that require network intervention. If a problem occurs on the network like when it’s not available, the rest of network services on your device will likewise be affected or not working and text (SMS) messaging is among them. The same thing can happen if there are some issues with your account that needs to be settled. Often times, outgoing services like calling and texting function are temporarily disabled or unavailable in this case.

Another factor to consider is a bad SIM card. This is likely the culprit if you are getting SIM card errors while attempting to send a text message. Be sure to read and review the error message to find out what went wrong and what needs to be done in order to get things back to work normally again.

Software glitches can also trigger the same problem to occur especially if it is affecting the messaging app in use. It can be isolated to an app like stock messaging or third-party messaging app you are using on your device. Incorrect settings on the messaging app or device itself can also cause a similar issue. You may consider this as the probable cause if the problem started after making some changes on an app or device settings. SMS problems can also be triggered by a faulty update. This is what has happened to a number of Google Pixel users following the Android 8.0 Oreo update.

So what are your options to resolve the problem on sending or receiving SMS, given that the underlying cause is in the software aspect? Answers to this question are highlighted below. Read on to find out.

Potential solutions and workarounds to deal with SMS problems on Google Pixel 2

While waiting for the next update from Google containing the official fix for this bug, you may resort to trying some workarounds as temporary solutions. Of course, no one would want to just wait longer, do nothing, and receive/send no texts on your device. You can take your chances on each of the following methods.

Before you begin performing any of the subsequent methods, make sure that your phone is getting good signal strength from the network as indicated by the signal indicator on the status bar. Also, if you suspect that the problem has something to do with any unsettled issues on your account, contact your carrier or service provider. Finally, if the problem started after making changes to some settings on your Google Pixel 2 then try to revert the changes back to its prior configuration. If none of these is able to help and yet you still cannot send or receive SMS or text message on your Pixel phone, then you may now proceed with these workarounds.

Be sure to test your device after performing each method to determine whether or not the problem has been resolved. Proceed to the next applicable solution if necessary.

First solution: Soft reset.

Turning the device off then back on is one of the very first steps recommended when troubleshooting device issues that are software related. The process is also referred to as a soft reset in mobile devices. A soft reset will not affect data on the device so it’s a safe process. For starters, here’s how a soft reset is done on Google Pixel 2 and Pixel 2 XL:

  1. Press and hold the Power button located on the right corner.
  2. Tap the option to Power off.
  3. If the device is not responding or frozen, you can just press and hold the Power button for about 10 seconds or until the phone reboots.

Minor software bugs and glitches that might have affected the messaging function on the phone will likely be rectified by a reboot so don’t forget to give it a shot.

Second solution: Remove and reinstall SIM card.

To rule SIM card issues out from the possible causes, try to remove and then reinsert the SIM card on your device. Doing so can also help in fixing problems on sending or receiving calls, or connecting to the Internet. And here’s how to do it properly:

  1. Power off your device completely.
  2. Push a paperclip or SIM eject tool into the circular opening on the SIM card tray to remove it.
  3. Remove the SIM card from SIM tray then place it back in. Be sure to keep it properly secured in the tray.
  4. Push the tray back into the slot.

Turn on your device. Try to create a text message to test if you can now send or receive the message on your device without getting any error. If this trick doesn’t do any good, then try to work on the messaging app with the next method.

Third solution: Clear app cache and data.

Should the problem is caused by any corrupt file or message within the messaging app you are using, clearing the app’s cache and data might be the key to fixing it. Clearing cache means deleting temporary data from certain app on your device while clearing data means permanently deleting of all app’s data. The latter option will therefore erase some of your customized settings and information including passwords used for that app. Be sure to create a backup of this information beforehand. If you haven’t already, follow these steps to clear cache and data on your Google Pixel 2 messaging app:

  1. Tap Settings to open the Settings app.
  2. Tap Apps & Notifications.
  3. Tap See All Apps.
  4. Locate and tap to select the Messaging app you want to clear cache and data from.
  5. Tap Storage.
  6. Tap Clear Data or Clear Cache.

Wait until your device is finished clearing cache and data from the app then reboot your device. After the restart, create a text message or SMS and try to send and receive it on your Pixel phone.

Note: Menu options and steps may vary depending on the messaging app you are using. The above procedures apply to the Stock Messaging app on the phone.

Fourth solution: Reset network settings.

Network problems are among the possible reasons as to why you are not able to send text or email messages on your device. To eliminate this from the possible causes, you can try rebooting the network equipment (modem/router) first, followed by a reboot on the device itself. If none of these is able to fix the problem, then try performing a network settings reset instead. Should there be any incorrect options applied on the device’s network settings, that will be deleted in the process for good.

Before you proceed, please note that this process will erase your Wi-Fi, Bluetooth, and cellular network settings including saved networks and passwords on your device. You can backup this information for safekeeping beforehand.

For starters, here’s how a network settings reset is done on your Google Pixel 2 or Google Pixel 2 XL smartphone:

  1. Tap the Arrow Up icon on the Home screen to view all apps.
  2. Tap Settings.
  3. Tap System.
  4. Tap Reset.
  5. Select the Network settings reset from the given options.
  6. Tap Reset Settings to continue.
  7. If prompted, enter the correct passcode, PIN or pattern.
  8. Tap Reset Settings again to confirm action.

Wait until the network settings reset is complete then reboot your device if necessary.

Now see if SMS sending and receiving functions are already working properly on your phone. If not, consider the last option below.

Fifth solution: Factory reset.

Before you proceed, be sure to backup all your important data in Google Cloud. All this information will be deleted in the process. A factory reset often resolves various types of device issues from frozen displays, crashing apps, touchscreen problems, syncing, calling and texting problems. However, you will need to setup and configure your device again from the start. If you want to try your luck on this reset, then follow these steps whenever you’re all set:

  1. Power off your device completely.
  2. Press and hold the Power and Volume Down buttons simultaneously until the bootloader mode (represented by an Android with Start on it) appears. Release both buttons at once when you see this image.
  3. Use the Volume buttons to highlight or select Recovery mode from the given option.
  4. Press the Power button to confirm selection.
  5. The device will then flash the Google start screen briefly and then restarts in Recovery mode.
  6. If prompted with an image of a broken Android bot with No Command label on the screen, press and hold the Power button, and press the Volume Up button once then release the Power button.
  7. Select Wipe data/factory reset option from the Android Recovery screen. Use the Volume buttons to select the option.
  8. Select Yes.
  9. Wait until the factory data reset process is finished. It can take several minutes depending on the amount of data there is to reset.
  10. Select Reboot system now then wait for your device to boot up completely.
  11. Finally, proceed to initial activation and setup.

Once everything is setup properly on your device, try to create a message to send and receive and then see if it will now go through.

Factory Reset Google Pixel 2 through the Settings Menu

Alternatively, you can use the Settings menu to factory reset your Google Pixel 2. Here’s how:

  1. Tap the Arrow Up icon from the Home screen.
  2. Tap Settings.
  3. Tap System.
  4. Tap Reset.
  5. Select the Factory data reset option.
  6. Tap Reset Phone to continue.
  7. If prompted, enter the correct passcode for your device.
  8. Tap Erase Everything to confirm.

Wait until the factory reset is finished then proceed with initial setup on your device. After the reset, try to create a test message (SMS) and then see if you are able to send and receive the message on your phone.

Seek more help

If the problem started after updating your Google Pixel 2 to the latest Android software version, contact your carrier or Google Support to escalate the problem and asked for help. They may be able to reset something on their end and get your messages up and running properly again. Otherwise, try using a different messaging app instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Google Pixel 2 that won’t turn on or charge [troubleshooting guide]

Welcome to another troubleshooting article that addresses some common issue on the #GooglePixel2. We’ve been getting a number of similar reports about Pixel 2 devices not turning on or charging so we’ve decided to address these issues in this post. We hope you’ll find it helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Google Pixel 2 that won’t charge

I have had a Google Pixel 2 for less than a year and I am so frustrated because the battery will not charge. Even with the charger that came with it. It appears to me to be a hardware issue, although I am not totally ruling out a software issue because I have many applications on this phone. Please help me fix this I am so frustrated.

Solution: An issue like this can be caused by a software bug or a hardware malfunction. If the main reason for your Pixel 2 failing to charge is software in nature, then you’ll most probably resolve it on your end. If not, repair may be the ultimate way to fix it.

To check if software is to blame, these are the things that you should try.

Solution #1: Force reboot your device

Sometimes, charging bugs are fixed by doing a simple troubleshooting step — restart. In your case, you don’t just want to restart your Pixel normally but to force reboot it. This will simulate the effects of having disconnected the battery from the phone. This procedure is usually recommended for devices that become unresponsive. If you haven’t tried it yet, follow the simple steps below:

  1. Press and hold the Power button for about 10 to 20 seconds
  2. Wait until your Pixel 2 power cycles.

Solution #2: Use another set of charging accessories

Like the main device itself, charging accessories like the USB cable and adapter can get broken too. To see if there’s a problem with them, try using another official Pixel 2 charging cable and adapter. If the phone charges fine with the second set, it means the problem lies on either the cable or adapter.

Solution #3: Check the charging port

This is just a suggestion and is not meant to tell you to fix the charging port itself. The most that you can do is to clean it using a can of compressed air. Before you do that, you want to see if there’s any dirt, debris, or broken pin in the port. Sometimes, dirt may interfere with the inserted  charging cable causing charging to go awry. If you think the port may be dirty, try cleaning it without inserting anything. A can of compressed air can come handy in this situation. If the charging port appears normal or if you can’t see anything that might cause charging to fail (there’s really nothing much there to see), then just leave it as it is. Do not stick anything insider as that might bend or damage something.

Solution #4: Factory reset

This is the ultimate troubleshooting step that you can do in this situation. By resetting, you are returning all software information to their defaults, which is free of charging bugs.

To factory reset your Pixel 2:

  1. Ensure that the phone is turned off.
  2. Press and hold the Power and Volume Down buttons until the bootloader mode appears then release. It’s represented by an Android bot image with Start label on top.
  3. Press the Volume Down button to select Recovery mode then press the Power button to confirm selection. After doing so, your phone will flash the Google start screen momentarily then restarts in Recovery Mode.
  4. When you see the Android bot image with an exclamation point inside a red triangle with No Command label beneath, press and hold the Power button.
  5. Press the Volume Up button once then release the Power button.
  6. Use the Volume button to select Wipe data/factory reset option from the Android Recovery screen.
  7. Select Yes to confirm.
  8. Wait until the factory data reset process is finished.
  9. Select Reboot System Now.

Solution #5: Get professional help

If your Pixel remains problematic after a factory reset, that means the problem is beyond your ability to fix. Make sure to bring it to Google service center so its hardware is checked and repaired.

Problem #2: What to do if Google Pixel 2 won’t turn on

Last 2 weeks the phone was switching itself even battery is about 64%. Then I charge the phone for about 1 min. Take out charger in and out few times then phone was turning on. I was about to send the phone in envelope to insurance but phone fell down on wooden floor and it was started. But today when battery was 82% I insert the charger. As soon as charger usb inserted the phone switched off and is not turning On.

Solution: Try charging your Pixel for at least an hour before you attempt to turn it back on. If nothing will change, charge it using another cable and adapter. If that won’t work either, that means it’s dead. Maybe the charging port is fried, perhaps it’s the battery, or there may be a motherboard issue. Whatever it is, you need to let a technician check the device physically.

There’s no way to examine it remotely and fix it by doing some software tricks.

Problem #3: Google Pixel 2 restarts on its own when using Google Chrome

My Pixel 2 randomly shuts off several times a day for reasons that I can’t associate with a specific application (though I notice it most frequently with the Chrome browser). I’ve cleared all applications’ cache and data and wiped, all to no avail.  I’m on the verge of attempting a master reset, but, as a newbie (backup – and restore-wise), I have a question about first backing up the existing content. If there’s a problem with one or more specific applications and their data, why should I back up all of my apps? Would I be better off starting fresh and just adding individual apps until I have a problem?

Solution: Some bugs may be carried over to backup versions if they happen to be associated with how that particular app is configured. In other words, app problems may continue if the app itself is poorly configured, incompatible with the current operating system, or poorly coded. Before you create your backup, we suggest that you boot your Pixel 2 to safe mode first to confirm further if your suspicion is true.

Safe mode blocks third party apps so it’s a good tool to use if you think the problem comes from one of your third party apps. If it’s due to a bug in Google Chrome though, you should skip it and try to simply factory reset the device. This will return all software and app information to their defaults and hopefully clear the Google Chrome bug you’re experiencing.

For reference, these are the steps on how to boot your Pixel 2 to safe mode:

  1. Press and hold the Power button until the menu options appear.
  2. Tap Power off from the given options.
  3. Allow your device to power off for a few seconds.
  4. Then press and hold the Power button until the Google logo appears. then release the button.
  5. With the Google logo still on screen, press and hold the Volume Down button.
  6. When you see the Safe mode label in the lower-left corner of the unlock screen, release the button.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Pixel 2 with “Camera Failed” error (easy steps)

The “Camera failed” warning that usually shows up when you open the camera app could mean the sensor or the app itself failed to initialize. As a result of this error, you won’t be able to use the camera and take pictures or record videos and that seems to be the case with some of our readers that own Google Pixel 2 units. We’ve been contacted several times in the past regarding this problem so we may already have published articles that tackled this specific issue but for the benefits of those who contacted us, we will try to address this problem once again.

In this post, I will walk you through in troubleshooting your Google Pixel 2 with warning “Camera failed.” We will try to determine what the root cause of the problem is so that we would know how to deal with it. Moreover, I will share with you the solutions we’ve been using to address this kind of problem since it’s not the first we encountered it. So, if you’re one of the owners of this device and are currently having similar symptoms, continue reading as this article may somehow help you.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Google Pixel 2 with Camera failed error

Since this error is more inclined to revealing a hardware issue, all we need to do is rule out the possibilities that this is just due to apps and firmware problems. After this troubleshooting guide and you still can’t use the camera of your phone because of the error, then I suggest you bring it to the shop or back to the store so that a technician can check it up for you. Now, here’s what you should do about it:

First solution: Reboot your phone

Before doing anything else, make sure you take time restarting your phone especially if this is the first time you encounter this problem because it’s possible that it’s just a result of a glitch due to some apps or the firmware itself. Press and hold the power key of your phone and turn it off normally. Allow a few seconds before turning it back on. If the problem continues after the normal reboot, then try doing the forced restart. Press both the volume down and power keys at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does but this procedure refreshes the memory better than the normal reboot.

If the problem continues after this, then move on to the next solution.

Second solution: Clear cache and data of Camera

Doing this will reset the camera back to its default settings or configuration as well as delete its cache and data files. If this is just a problem with the app, then this procedure is more than enough to fix it.

  1. From a Home screen, tap the Arrow Up icon to display all apps.
  2. Navigate: Settings > Apps & notifications.
  3. Tap See all xx apps.
  4. Locate then select Camera.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data.
  10. Tap OK.

After this, try opening the camera to know if the error still pops up and if it does, then try the next solution.

Third solution: Find out if it’s due to third-party apps

There are third-party apps that also use the camera. Remember that you can’t have two sessions of the camera at a time so if there’s an app that already using it, expect to get the “Camera failed” error when you open it. To know if this is really the case, run your phone in safe mode to temporarily disable all third-party applications:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Open the camera while the phone is in this mode to know if the problem is fixed and if it is, then it’s confirmed that the cause of the issue is a third party. Find that app and uninstall it to fix the problem…

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

However, if the flickering continues even in safe mode, the next thing you should do is troubleshoot the firmware.

Fourth solution: Delete the system cache

In troubleshooting the firmware, the first thing  you have to do is delete the system cache because it’s possible that some of the files got corrupted. Corrupt system cache may lead to performance issues like crashing of apps and other problems. You need to wipe the cache partition to delete and replace all system caches and here’s how you do it:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Don’t worry, none of your files will be deleted if you did this. It’s actually very effective but if the problem continues after this method, then try the next solution.

Fifth solution: Backup your files and reset your phone

After doing the fourth solution and the camera of your Pixel 2 is still failing, then you need to reset your phone to rule out the possibility that it’s a firmware issue. You have no other choice at this point and if the problem continues after this, then you should bring the phone to the shop or back to the store so that a technician can check it for you. Before the reset, make sure you backup all your files and data especially those that are stored in your phone’s internal storage as they will be deleted.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

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Posts that may also be helpful to you:

How to fix Google Pixel 2 wifi issues: wifi has no internet connection

Many #GooglePixel2 owners are asking us for support about their device not connecting to the internet when on wifi. Today’s article is written for this issue (and for another related case). As usual, the cases mentioned here are taken from reports from some members of our community. If you find our solutions helpful, let us know so we can publish your story in our blog as well.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Google Pixel 2 wifi issues: wifi has no internet connection

Ever since I got the Pixel 2, it no longer wants to work correctly on my home Wi-Fi. I bought an Asus AC3100 and have that Broadcasting Wi-Fi off my AT & T router. When I had the Nexus 6p everything was great. with the pixel 2 if I connect to my ASUS router I connect but my apps and internet browsing basically comes to a halt. If I connect to the AT&T router everything works fine. has anybody else experienced issues like this? it can’t be my router as my Nexus phone works great on it and the only thing that has changed is I got my Pixel 2.

Solution: The cause of the problem may either be on the router side or the phone (Pixel 2) side.

To fix the issue, try doing our troubleshooting steps below and see which one will work.

Restart your Pixel

This should be the first troubleshooting step that you must do. A lot of minor network bugs are fixed by simply turning a phone on and off. In your case, you want to force reboot your Pixel to clear its memory and simulate a battery pull. Here’s how it’s done:

  1. Press and hold the Power button for a few seconds.
  2. Then tap Restart on your screen.
  3. If you don’t see Restart, press and hold the Power button for approximately 30 seconds until your device power cycles.

Restart networking equipment

If restarting your Pixel 2 won’t help, your next troubleshooting step should be to restart all network equipment involved. Make sure to unplug your AT&T modem/router and your Asus router from their power source and let them be that way for at least 30 minutes. Afterwards, turn them off in a sequential order by plugging in the AT&T router first. Once the router has initialized and the lights become stable, that’s the time that you want to plug in the Asus router. Then, after a minute or so, try to check if your Pixel would be able to connect to the internet via wifi.

Forget/disconnect from wifi

One of the common troubleshooting steps when dealing with wifi troubles is to forget or disconnect from the network you’re having an issue with. This allows a device to discontinue a possible bug that only occurs when there’s an active communication between the two devices. Once you’ve disconnected your phone from your wifi network, restart the phone before connecting it back.

Bypass Asus router

We can’t be sure if there’s any unique or isolated bug that develops when your Pixel 2 and Asus router are linked so the next good thing that you want to do is to bypass the third party equipment. By removing the Asus router from the equation, you should know if your Pixel 2 has a wifi issue or not.

If your phone’s wifi work properly when directly connected to your ISP (Internet Service Provider) router, it means you have a possible compatibility issue with your Asus router. In this case, you want to work with Asus technical support on the possible troubleshooting steps that you can do to eliminate the issue. Otherwise, you’re better off not using the said router in oyour network.

If your Pixel 2 wifi is still problematic with your AT&T router, do the rest of the troubleshooting steps below.

Check for third party apps

One of the reasons some Android devices encounter problems is apps. Not all apps are built with the same expertise so a few of them may lead to issues or interfere with Android. To see if one of your third party apps is to blame, try booting the device to safe mode. In this mode, all third party apps won’t run, leaving only pre-installed apps working. If your Pixel’s wifi connection works on safe mode but not on normal mode, you can bet one of the apps is behind it.

To restart your Pixel 2 to safe mode:

  1. Press and hold the Power button until the menu options appear.
  2. Tap Power off from the given options.
  3. Allow your device to power off for a few seconds.
  4. Then press and hold the Power button until the Google logo appears. then release the button.
  5. With the Google logo still on screen, press and hold the Volume Down button.
  6. When you see the Safe mode label in the lower-left corner of the unlock screen, release the button.

If you think that a third party app is causing the problem, you need to use the process of elimination to narrow down the culprits. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Clear network settings

Since you’re dealing with a network glitch only, you also need to try clearing your device’s network settings to see if it helps. This is often an effective solution for most networking issues so be sure not to skip it.

  1. From a Home screen, tap the Arrow icon Up to display all apps.
  2. Go to Settings app icon.
  3. Tap System About icon.
  4. Tap Reset options icon.
  5. Choose from the following:
    • Reset Wi-Fi, mobile & Bluetooth
    • Reset app preferences
    • Erase all data (factory reset)
  6. Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
  7. Tap RESET SETTINGS to confirm.

Factory reset

Factory reset may ultimately be needed in this case if all the above suggestions won’t work. Doing so will return your device’s software information to their defaults. To avoid losing personal data, be sure to back your files up ahead of time.

To factory reset your Pixel 2:

  1. Ensure that the phone is turned off.
  2. Press and hold the Power and Volume Down buttons until the bootloader mode appears then release. It’s represented by an Android bot image with Start label on top.
  3. Press the Volume Down button to select Recovery mode then press the Power button to confirm selection. After doing so, your phone will flash the Google start screen momentarily then restarts in Recovery Mode.
  4. When you see the Android bot image with an exclamation point inside a red triangle with No Command label beneath, press and hold the Power button.
  5. Press the Volume Up button once then release the Power button.
  6. Use the Volume button to select Wipe data/factory reset option from the Android Recovery screen.
  7. Select Yes to confirm.
  8. Wait until the factory data reset process is finished.
  9. Select Reboot System Now.

Problem #2: What to do if you want to revert firmware of your Google Pixel 2 to its previous version

Wonder if you can help as I appreciate you get lots of emails. I am on vodaphone. I updated the system days ago (31st July) and since then I’ve had endless trouble. all my apps close down on me after using the phone for 10 mins. the battery is draining a lot faster as well and the device gets quite hot. You can feel the processor in the back of the phone grumbling away and I then cannot get into any app without everything just closing on me almost immediately.  I am unable to get into the battery as the whole phone is one together. I just wondered since noticing others having issues if there is anything I can do to get things right again.

The issues are continuing in safe mode. Ive taken the card out overnight last night, and today on freshly starting the device I had no issues until the battery warmed up. I’ve had to come on to my computer at home to message as my phone is completely useless right now.  Do you think a reboot will help, or am I stuck now with a useless phone? Would like to reverse the recent update if possible? thanks in advance.

Solution: Unfortunately, there’s no easy way to revert your phone’s operating system back to its previous Android version without resorting to flashing. Flashing is an Android term when a user manually tries to install manually a stock or custom operating system. It’s not as easy as hitting the update button, just like what you do when there’s an available OTA (over-the-air) update from your carrier. Flashing requires some advanced steps and knowledge to do. It can also potentially brick the device if not done properly. If you are positive that the issues you’re having stem from the most recent update and you want to manually install the previous Android version, then you need to do some research about it first. You also need a computer and the correct firmware version for it. Any good guide should give you the list of things you need to flash your phone. Use Google to look for reliable guides on how to flash your Pixel 2. Flashing is risky and may damage your phone’s software beyond your ability to fix. Do it at your own risk.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Solved Google Pixel 2 Will Not Power On

The #Google #Pixel2 is the latest flagship device released last year that aims to  provide a comprehensive Android experience as the software updates that the phone gets comes directly from Google. This device sports a 5 inch AMOLED display and uses the Snapdragon 835 processor paired with 4GB of RAM. The phone also has an excellent 12.2MP rear camera that takes excellent quality photos that’s better than most of the other flagship phones. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle Google Pixel 2 will not power on issue and other related problems.

If you own a Google Pixel 2 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Google Pixel 2 Will Not Power On

Problem: My Google pixel 2 will not power on. It turned itself off with about 65 percent battery and will not power on. I let it charge for a few hours with the original charger in a known working outlet. Nothing comes on the screen while plugged in. I’ve tried restarting and restarting in safe mode, nothing comes up in the screen. When holding down the power button a line will flash randomly on different parts of the screen. It does not vibrate or make any sound. I cannot get a computer to recognize it is plugged in. I already warrantied the phone but there are pictures saved to the phone itself I need to get back. Any other ideas would be great! Thanks in advance!

Solution: The only way you will be able to retrieve the photos in your phone is if you can turn on the phone. Try performing the troubleshooting steps listed below which is aimed to fix this particular problem.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
  • Charge the phone for at least 20 minutes using a wall charger.
  • If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
  • Once the battery has sufficient charge try turning on the phone.

In case the phone does not charge or turn on then this problem might already be caused by a faulty hardware component. The best thing that you can do right now is to have the phone checked at a service center.

Google Pixel 2 Not Turning On After Drop

Problem: I have an Pixel 2.  It fell on a carpeted floor at work and now the fingerprint recognition won’t work and I can’t turn it off.  I read through the fingerprint instructions, deleted all fingerprints and tried to redo my fingerprint. It would not let me, saying it had failed.  I then read if you do a soft reset that will often fix the problem. Now the phone won’t turn on at all. Please help.

Solution: It’s very likely that the drop might have damaged some component inside the phone and is causing this problem right now. The best thing that you can do is to check if the problem is caused by a battery that does not have sufficient charge. Clean the charging port of your phone using a can of compressed air then charge the phone for at least 20 minutes using a wall charger that is known to work. Once this is done try turning on the phone. If it still does not turn on then you will need to have this checked at a service center.

Google Pixel 2 No Display But Notifications Are Working

Problem: I accidentally inserted the SIM ejector pin in the microphone hole on a brand new Pixel 2.The screen went white. It has no display and does not respond to the On/Off button. Unable to perform a factory reset with a combination of Vol,On/Off & Bixby buttons.I do feel a vibration and the phone rings when I insert a SIM and call the number. What hardware damage did I cause?The phone charges normally and the red & green charge lights come on. Thank You

Solution: It looks like you might have shorted a component inside the phone, possibly the display or one of the display components. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Google Pixel 2 Has Black Screen

Problem: My phone is just showing black screen. I think this happened after I used NFC, it has 80% when it happened, my phone just died. I tried to charge it using a wireless charger, and the original charger. Not responding to any charger. I already tried to reboot it by holding the power button for like 3 minutes. What should I do?

Solution: If the phone is not responding to any charger or charging cord and you have already tried doing a soft reset then this is most likely caused by a faulty hardware component already. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Google Pixel 2 texting issues: won’t send text messages

Hello Google Pixel fans! Today’s short troubleshooting article will deal with some of the more common issues on the #GooglePixel2. The main issue we want to cover in this post is about two similar situations wherein a Pixel 2 is unable to send SMS. This type of problem can be caused by a number of factors so there’s no universal fix that can be provided all at once. Our solutions below are all situational and depends on the circumstances mentioned by users. We hope you’ll find them helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Google Pixel 2 texting issues: won’t send text messages, other people can’t hear during calls

Hi. I’ve been having issues with my Google Pixel 2 for a few weeks now. It will sometimes not send messages or let me do anything with my mobile data even though it is showing that I have full signal and 4G. Sometimes I won’t receive a message for hours even though messages that have been sent after that one will come through fine. And now I am also not able to hear anything on calls, not even the ringing, and the people on the other end can’t hear me either. I’ve had the phone for about a year and a half and I have done a full factory reset and the issue is still happening.

Solution: As the issues happen randomly and inconsistently, the most likely reason is network- or service-related. That factory reset did not do anything to help is a clear indicator that this is not a device issue. The area where you are located may be getting poor cellular coverage, or there’s an on-going issue on your network operator’s side. We suggest that you work with carrier’s technical support team to find out what’s going on. They’re the only support team that can help you directly and effectively in this situation.

Problem #2: How to fix a Google Pixel 2 that can’t send a text message

Hi. I have the same problem as your posted question with my son not receiving my text messages but everyone elses. And on my phone messages are shown as sent. My number is not blocked on his phone. But when I go into “block number” I can see “Inbox” where my sent messages are. But I cannot reach them. They are not shown in the “Conversation” mode. My son has a Galaxy S6. I have a Google Pixel. My son’s phone used to be mine. We both have carrier “3”. Sweden.

Solution: You may changed some settings on your text messaging app, or a bug may have developed causing the problem. To fix the problem, follow our suggestions below.

Clear cache or data of text messaging app

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap Up arrow icon See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache or Clear data. Note This option may not be available for some apps.

Use another text messaging app

If the problem won’t be fixed by wiping its cache or data, consider using another app to receive your SMS and MMS. There are many free text messaging apps in the Play Store for this purpose but be careful with your choice. Be sure to use only one that comes from a good or reputable company.

Master Reset

If both solutions above won’t improve the situation, don’t hesitate to do a more drastic solution — factory reset or master reset. As the name suggests, this solution will return all software settings to their defaults. Since the cause is most probably software in nature, this should help.

  1. Press and hold the Volume Down key with your phone powered off.
  2. Press and hold the Power key with the Volume Down key held down.
  3. Release both keys when the Android screen appears.
  4. Press the Volume keys to scroll to and highlight Recovery mode option.
  5. Then press the Power key to confirm selection.
  6. Press and hold the Power key again when the No command message appears.
  7. Then press and release the Volume Up key while holding the Power key.
  8. When the Android Recovery screen appears, release the Power key.
  9. Press the Volume Down key to scroll to and highlight Wipe data/factory reset option.
  10. Then press the Power key to confirm selection.
  11. Wait until the data wiping is finished and once it’s completed, the Reboot system now option is highlighted.
  12. Press the Power key to reboot your device.

IMPORTANT: Factory reset will erase your data such as photos, videos, documents, contacts. Be sure to back them up to your Google account first before wiping the phone.

Problem #3: Google Pixel 2 can’t receive messages when using stock Email app

Hi. I have a new Google Pixel 2 which for some strange reason will not permit my gmail emails to come through to my email account. The emails come thru fine on the gmail app but when I sign in with my password on the email account I just get a message which says “sign in failed”. I have tried to go thru all the email settings but nothing helps. The rep at the cell phone outlet is unable to assist me. I previously had a little Galaxy J1 2016 where the gmail’s came thru on gmail and email simultaneously. But it will not do it on the Pixel. Very frustrating indeed as I prefer to access my emails thru email and not gmail. Any suggestions how to fix this issue. Thank you.

Solution: You may need to re-add your email account to the Email app. The “sign-in failed” error usually occurs if there’s an authentication issue when logging in. we’ve noticed this issue happening for accounts that has extra security enabled. If you enabled two-step verification or similar additional security on your email account, we suggest that you disable them first. After that, try adding your email to the Email app. Once the email account has been successfully added and you  can start receiving email again using your Email app, log in to email account using your computer or your phone’s browser and enable additional security once again.

If this workaround won’t help in fixing the issue, contact your email provider and ask them to troubleshoot the issue for you. There may be some issues on their end that prevents your account from being added to the Email app, or from working properly in this email app.

Problem #4: Google Pixel 2 unable to receive MMS from iPhone

I previously had a galaxy prime and had this same issue. I recently bought this Pixel phone and have the same issue. I am able to send and receive pictures and texts to other people that have iphones but are not able to get pictures from the same iphone.  I can get texts but not MMS messages. I have my data turned on. I don’t know what else to do. I tried to deactivate my phone number from the iphone site in case my number used to be used by an iphone. I have never had an iphone and have had this phone number for close to 15 years.  I would love some insight as to what else I can do. Thanks.

Solution: If your Google Pixel sends and receives SMS to this particular iPhone fine, the problem must be coming from that iPhone and not your device. It may not be set properly to switch regular text messaging when sending MMS and may still be trying to send MMS using iMessage. You can ask this iPhone-using contact to ensure that his or her iPhone device is configured properly not to use iMessage when sending a message to you.

Problem #5: Google Pixel 2 won’t support a work app

My work app propertyware isn’t tracking like it’s supposed to. Also I keep getting a picture closed error once in a while. could these be related? Nobody can figure out why neither are working properly. Can you help? Supposedly, my phone version doesn’t work sometimes with the app version for work. however it did until July 3rd and all of a sudden it doesn’t. 9 months works fine.

Solution: If it’s a company app, you should probably talk directly to your IT or the app developer to see if there’s an incompatibility issue that causes the problems. For basic device troubleshooting, you can try to reset all settings or factory reset it. Refer to the steps above on how to factory reset your device.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Google Pixel 2 that started running slow (easy steps)

When it comes to performance, your Google Pixel 2 is inherently fast and smooth. Google made it that way and that’s what you should get. However, we have readers who emailed us seeking for assistance because their devices reportedly started to run very slowly. Issues like this are very annoying because they will prevent you from doing your usual activities in your phone. Thus, you need to address it immediately to bring your Pixel 2 back to its optimum performance.

In this post, I will walk you through in troubleshooting your Google Pixel 2 that started to run slow. We will consider every possibility and rule them out one by one until we can determine the reason why it has become so slow and formulate a solution to deal with it. Based on experience, performance issues are basically easy to fix so there’s a chance you can fix it on your own without employing the services of a technician. If you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you fix it.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Google Pixel 2 that’s running so slow

Performance issues are normal even for premium phones like the Pixel 2 it’s because there are several factors we need to consider to determine why it’s happening in the first place. Below are the things you need to do to know the problem and hopefully fix it…

First solution: Find out if it’s due to some third-party apps

Applications may cause your phone to perform poorly especially if there are already a bunch of them running in the background. Most of the time, heavy apps are the ones that cause this kind of problem especially CPU-intensive games. In Android, when you’re using an app and you press the home button to return to the home screen, the app is actually just “minimized” and not closed. So it continues to run in the background and use CPU and RAM. If you have several apps that run in the background, you may feel that your phone has become sluggish with random instances of freezes and lags.

  1. To view the most recently used apps, tap the Recent apps button Home recent apps icon (located in the lower-right) and scroll through the list of apps.
  2. Scroll through the list of apps, hold the app then swipe the screen left or right.

After doing this and your Pixel 2 is still sluggish, then you need to run it in Safe mode to temporarily disable all third-party apps.

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. Note The restart process may take up to 45 seconds to complete.
  5. Note Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Continue using your phone while it’s in safe mode to know if the problem is caused by third-party apps. If the problem is seems fixed while it’s in this mode, then it’s confirmed that it’s due to third-party apps. Find those apps that uninstall them.

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

On the other hand, if your Pixel 2 is still running slow while in safe mode, then the problem could be with the firmware. Try the next procedure.

RELEVANT POSTS:

Second solution: Wipe cache partition

Doing this will delete all system caches or temporary files created by the firmware to help your device run smoothly. These are prone to corruption and when it happens, performance issues may occur including freezes, lags, sluggishness and even app crashes. It is important that you try doing this procedure as it has a similar effect as with a reset only that it won’t delete all your files and data:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Use your phone to know if it’s still slow or sluggish and if it is, then you have no other choice but to reset it.

Third solution: Perform the Master reset

After doing the procedures above and your phone is still running so slow, then you should backup all your files and data that are stored in your phone’s internal storage. You need to reset your device to fix this problem.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

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What to do with Google Pixel 2 that can’t connect to Wi-Fi? [Troubleshooting Guide]

Any smartphone can fall into various types of wireless connectivity issues from slow browsing, intermittent connectivity and no connection at all. Even the high-powered devices are plagued with this issue. That being said, don’t be surprised if Wi-Fi internet connection on your Google Pixel 2 gets interrupted at times. While this inflicts some trouble especially to heavy-internet users, there’s no need to worry much as the problem can likely be resolved in no time unless a hardware damage is the trigger. Read on to find out the possible causes of Wi-Fi issues and how to deal with them on your Google Pixel 2 smartphone.

Why does your Google Pixel 2 unable to connect to the Internet through Wi-Fi?

Many factors can interrupt Internet services in mobile devices. Among the possible causes would include but not limited to account issues, network outages, incorrect settings, app malfunctions, and faulty updates. As much as possible, try to determine which among the probable causes is affecting the Wi-Fi functions on your Google Pixel 2. To do so, try to think of when the first symptom has manifested or onset of the problem. For example, did your Pixel 2 lost connection after installing a new app, changing some settings, or downloading an update? Doing so will help you save time and effort in performing unnecessary troubleshooting. To help you identify the underlying cause, here are some guidelines for you to note.

Read the alert message or warning.

Often times, your device tells you of what went wrong through an alert message or warning prompts. So if you happen to see an alert prompt while trying to access the Internet through Wi-Fi on your Pixel 2 device, be sure to read the message as it often contains some hints on how to fix the problem. Sometimes the problem is only isolated to a website like when you cannot access a certain page while the rest are working fine. It’s possible that the page you’re trying to access is currently down thus unavailable. If you cannot access the Internet at all and it occurs so suddenly, then you may consider the possibility of a network outage. Contacting your network service provider can help you verify if an outage is causing your Wi-Fi to suddenly become unavailable.

Determine the onset of the problem.

Meanwhile, if the Wi-Fi problem started after downloading new contents or installing new apps on your Google Pixel 2, then that is likely the trigger. Perhaps that new contents or apps are corrupted and somehow affects the connectivity functions on your phone. In the case where incorrect settings are to blame, all you have to do is try to revert the recent changes you’ve made back to the way it was before the problem arises.

Other cases of Wi-Fi problems transpiring in Android smartphones have been tied to account issues. This can be among the underlying causes as to why your Google Pixel 2 cannot connect to Wi-Fi internet too. To rule this out from the possible causes, contact your carrier or service provider then verify and ensure that everything in your account is okay and that your are getting the right service plan to begin with.

Rule out possible hardware damage.

The worst among the possible causes is a faulty hardware. This is often the case if the phone got wet or dropped previously. Physical or liquid damage might have affected the Pixel 2 component responsible to carry out Wi-Fi functions. Unfortunately, hardware-related issues would already require service as remedy.

How to fix Wi-Fi problems on Google Pixel 2 that are software-related?

If you are certain that your phone has no physical or liquid damage, then most likely what you are dealing with is a software problem. If you wish to troubleshoot the problem on your end, you may refer to the following workarounds. Be sure to test your device to see whether or not is already able to connect to Wi-Fi as intended after performing each method. If necessary, proceed to the next applicable solutions.

Reboot your modem or wireless router.

Also known as power cycle or restart, turning the modem or wireless router on or off is all you need to get your wireless internet back up and running again. If all your devices in a network cannot connect to the Internet through Wi-Fi, then you should try this method first. Here’s how to do it properly:

  1. Turn off your modem or wireless router by pressing the Power button until all the lights are off.
  2. Remove or unplug it from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into power.
  4. Press the Power button to turn it back on.
  5. Wait for all the lights to become stable.
  6. Reboot your phone then try to connect to the Internet.

You may also consider contacting your modem or wireless router manufacturer  if you notice some unusual behaviours on the network equipment like often losing signal, heating up so fast, and the like. If you can’t reach the device manufacturer, then contact your Internet service provider instead.

Reboot your Google Pixel 2 (soft reset).

A soft reset can help eliminate apps glitches and minor issues on the software that might have affected your phone’s wireless capability. No data will be affected in the process, thus it’s safe. For starters, here’s how to reboot or soft reset your Google Pixel 2:

  1. Press and hold the Power button on the right side of the phone.
  2. Tap the option to Power off.

If your phone gets frozen or unresponsive, then you can do a force restart instead.

  • To force your Google Pixel 2, press and hold the Power button for about 10 seconds until it power cycles or when the Android logo appears.

Similar to a soft reset, a force restart will not affect any data stored on the phone. This is highly recommended especially if your Pixel 2 becomes unresponsive while attempting to load a website or page.

Turn Wi-Fi off and then back on.

Many smartphone users are using this trick to deal with sudden connectivity loss on their respective devices. Just like other features, the Wi-Fi function can also become unstable at times thus causing minor flaws to transpire including no internet access. If you haven’t already, try to toggle the Wi-Fi switch on your phone and see if that will fix it. For starters, here’s how it’s done:

  1. From the Home screen, tap the Arrow Up icon. Doing so will show a list of all apps on the phone.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. Toggle the Wi-Fi switch to turn it off.
  6. Reboot your device.
  7. Go back to Settings-> Network & Internet-> Wi-Fi.
  8. Then toggle the Wi-Fi switch to turn Wi-Fi back on.

Now try to connect to the Internet by navigating to a website or webpage. If it successfully loads up the page or website without errors, then you’re good. Otherwise, try other applicable solutions.

Verify network settings on your Google Pixel 2.

Make sure other relevant settings are properly configured. Among the settings to look into on your phone aside from Wi-Fi are Airplane Mode or Power Saving Mode.

Other connectivity features including Bluetooth and Wi-Fi will automatically be disabled or unavailable when Airplane mode is turned on. So make sure it is turned OFF.

To turn Airplane Mode or Flight mode on or off, slide your two fingers downwards starting from the top of the screen, then press the Airplane Mode icon to turn the feature on or off.

Another thing that you should consider checking is the battery saver mode. To save power whenever your device’s battery gets low, you can set your Google Pixel 2 to activate battery saver automatically or at any time, when necessary. While doing so can help extend battery life on your device, it also limits its functionalities. You won’t be able to use Google Maps navigation, location services, email, messaging, or other apps that sync with battery saver on. To rule this out from the possible causes, try to turn it off then see what happens. Here’s how to get there:

  1. Swipe down from the top of your phone screen.
  2. Tap the Battery Saver icon.

Note: You will know when battery saver is on if the top and bottom of your screen turn orange. If it is, then tap the Battery Saver icon to the feature OFF for a moment.

Try to connect to the Internet with Battery saver off and see if you can. If it works or you are able to access the Internet through Wi-Fi with battery saver off, charge your device first then use the Internet again when the battery gets full.

Forget wireless network on your Google Pixel 2.

Another effective solution to wireless connectivity issues in mobile devices is to forget the wireless network and then reconnect. The only downside of this process is that you’ll lose your wireless network information including Wi-Fi networks and passwords. On the positive side, you will likely have the problem resolved afterwards. If you wish to give it a try, take note of your Wi-Fi passwords then follow these steps:

  1. Tap the Arrow Up icon from the Home screen to show all apps.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. Touch and hold the Wi-Fi network you want to forget or remove.
  6. Tap the option to Forget network.
  7. Reboot your device then add the Wi-Fi network to connect to with these steps:
  8. Tap the Arrow Up icon from the Home screen to show all apps.
  9. Tap Settings.
  10. Tap Network & Internet.
  11. Tap Wi-Fi.
  12. Make sure the Wi-Fi switch is turned on.
  13. From the Wi-Fi networks section, tap the preferred network or add it manually.
  14. If prompted, enter the correct password for the network then tap Connect.

Wait until your device is connected then try to navigate to a website using your mobile app browser to see if you can now access the Internet.

Reset network settings on your Google Pixel 2

If you still cannot connect to Wi-Fi after performing the previous steps, then you may now consider a network settings reset. Doing so will erase all your current network settings and restore the default options afterwards. If you want to give it a shot, backup your network information then follow these steps:

  1. Tap the Arrow Up icon from the Home screen to view all apps.
  2. Go to Settings.
  3. Tap System.
  4. Tap Reset or the Reset icon.
  5. Tap Network settings reset.
  6. Tap Reset Settings.
  7. If prompted, enter the correct passcode to continue.
  8. Tap Reset Settings again to confirm action.

Your device will reboot when the reset completes. If not, then restart your device instead.

Resetting network settings can help fix problems with no Internet connection, as well as unable to send or receive emails or messages on the device. Bluetooth, Cellular and Wi-Fi network settings including saved networks and passwords are cleared or restored to default values afterwards.

Another suggestion for you to consider

  • Check for network outages. If the problem occurs all of a sudden or you suddenly lost Wi-Fi access on your phone without doing anything or haven’t made any changes on the network settings, then it can be due to a network outage. Usually, internet service providers announces incoming outages in line with scheduled maintenance or network service upgrade but there also other instances where the network services are affected by unexpected incidents including natural calamities. In this case, you need to contact your network service provider to either verify for scheduled outage or report an on-going network problem in your place.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.