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Galaxy S7 keeps freezing and turning itself on and off, other issues

S7 edge

Welcome to another post that provides answers to some #GalaxyS7 issues submitted by our readers. Don’t hesitate to consult our previously posted articles about Galaxy S7 and Galaxy S7 edge if you can’t find the solution you’re looking for here.

  1. Galaxy S7 keeps freezing and turning itself on and off
  2. Galaxy S7 suddenly stopped working and no longer turns on
  3. Galaxy S7 can’t send SMS/text message after updating to Marshmallow
  4. Cannot preview or buy a song in Galaxy S7 Google Music app
  5. Galaxy S7 has no audio or sound but audio works when Bluetooth headset is connected

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 keeps freezing and turning itself on and off

Hi. I got a Samsung S7 and the very next day in the morning it froze. I got it exchanged immediately without trying anything. My second handset worked pretty well for about a month and a half. And suddenly one night it heated up and shut down, just like my first piece.  I tried a number of rebooting and hard resetting techniques. The mobile would switch on and switch off by itself in a couple of seconds. Until finally it stopped responding to anything I did. Even after I plugged it in for charging for almost an hour.

The screen wouldn’t turn on at all. I realized I had to give it in too and get a new handset. But I’m paranoid now and am planning to sell the new handset. And I have kind of completely sworn off Samsung now. And i didn’t have a lot of apps installed either. Just WhatsApp, Snapchat, Instagram, Kik Candy Crush and Temple run 2. Unless you can tell me that there is a way I can fix this issue with my third handset in 2 months, I have no plans of keeping it and will maybe completely shift to an iPhone. Sorry about the huge description I just wanted to be completely clear. Hope you can help. Thanks! — Ishraq

Solution: Hi Ishraq. We are not Samsung to give you an assurance that a new S7 will not go bad after a few months. Doing so would be like telling you to pick a particular car brand because you’ll never be at risk while driving it. Keep in mind that as a user, you are partly responsible in maintaining your device. The only sure thing that we can tell you is that there are millions of other Galaxy S7 users who do not experience the same exact problem like you do after a couple of months. Either you are simply unlucky to have received two defective products in a row, or you are misusing your phone. While not impossible, it’s highly unlikely that a brandnew Samsung Galaxy S7 would have the same exact problem. We think that the problem is user initiated.

The best thing that you can do is to do a factory reset and observe your phone for a few days to know if firmware/software bugs have developed over time. During the observation period, make sure that you don’t install third party apps. Try to observe the phone for at least 3 days. If you don’t want to do this, go ahead and switch to iOS as we will not ask you to stay with Android.

For reference, these are steps on how to perform a factory reset, also known as master reset, on your Galaxy S7:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 suddenly stopped working and no longer turns on

One day I went to the gym with my phone and wanted to listen to some music. I connected my phone to my Bluetooth wireless headphones. I started playing some music so I could workout. Then, I noticed that all of a sudden, the music stopped playing. I looked at my phone and noticed the red light on the top left corner of my phone is now lit up and even now, is still on. I found this strange because my phone was fully charged before I left for the gym. I decided to try and turn it back on by holding down the power button but the phone did not turn on. I decided to go home and charge the phone because I assumed that maybe for some reason it was just dead. My phone actually cannot charge nor will it turn on for me. Is there any solution to this problem? — Tiger

Solution: Hi Tiger. A red LED light indicates one of the following:

  • glows red when the device is connected to a charger and is charging.
  • blinks red when the device is connected to a charger but there is a problem with charging.
  • blinks red when the battery is low.

Your first task is to know if you can still turn the phone back on to a different boot mode other than normal mode. Actually, this may be the only thing that you can do at this point unless the phone can restart to, say, safe mode, or recovery mode. If the phone remains unresponsive even when it’s connected to a charger and no hardware button combinations can get it to turn back on, it’s probably suffering from a hardware failure.

To boot your phone in safe mode, here’s the steps that you can try:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the device boots in safe mode, that’s an indication that a third party is the reason behind the trouble. However, if nothing changes and it remains unresponsive, try to see if you can boot it in recovery mode. Here’s how:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Under recovery mode, you have a few options that you can try like wiping the cache partition and performing a factory reset.

Another boot mode that you can try is Odin or download mode. Enabling this mode is usually done if you want to manually modify your device’s firmware. If you haven’t tried it before, simply follow these steps:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume Down keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

In general, if a phone can boot to any of these modes but not to normal mode, that’s an indicator that the problem is on the software level. However, if the situation won’t change a thing, you can safely assume that there’s a hardware failure. In some rare cases, bad Power or Volume buttons can cause the phone to remain stuck in a certain mode, or force it to never turn on at all. If you are going nowhere, asking for a replacement phone may be your only recourse.

Problem #3: Galaxy S7 can’t send SMS/text message after updating to Marshmallow

Dear Droid Guy(s). My phone recently updated to marshmallow, and now I can’t send SMS text messages.  I can receive texts and make and receive calls.  I can send MMS text messages.

I’ve tried all the fixes listed in your article but they didn’t work. 

For some reason, I can’t see my message center number in the settings of my messaging app. I’m not using a third-party app, and, when click on “safe mode,” I can only choose whether to allow access to all links and whether to be alerted to potential threats.

I wiped the cache partition in recovery mode and did a factory reset of my phone, but neither of those fixed the problem.

My network is Credo Mobile and piggy backs off of Sprint – could this be part of the issue? I’ve contacted Credo, but wanted to contact you as well.

Thank you very much!  Your articles have helped me a lot in the past, and I really appreciate your help with this.

All the best. — Catherine

Solution: Hi Catherine. If the new firmware (Marshmallow) has blocked your access to Message Center, even after a factory reset, then the problem is with the operating system. Users are always given access to change the Message Center number in case an issue like yours happen. Make sure that you work with Sprint or Credo so they can notify their developer team to release a patch to address the issue. There’s nothing more than you can do on your end except this.

Problem #4: Cannot preview or buy a song in Galaxy S7 Google Music app

I tried to go into my Google Music to preview a song to purchase & a triangle w/red exclamation mark came up. I went into settings to see if I could figure out the problem & when I click on Google Play it comes up saying “unfortunately settings has stopped working” & takes me back to home screen.

I called Google and they had me clear cache, clear data, uninstall, reinstall & nothing helped. She told me to restore to an earlier version but it didn’t work. I was then told to go into setting>accounts>clik on google music & uninstall so it goes back to factory version, and she would give me 5 minutes & call me back. That was Saturday, I never heard back from her. It is still not working.

I have tried to reinstall Google music & reupdate my phone & it won’t let me do anything. It is still doing the same thing. Triangle/red exclamation, cannot preview or purchase any music & it’s back to factory version. I have just about had it with this phone.  Please help, apparently ALOT of people are having the same issues & Google isn’t helping. — Cheryl

Solution: Hi Cheryl. Google Music is just one of several Google services running on your phone. We recommend that you clear the cache and data, or uninstall the update for Google Services Framework app. This is a critical app for all Google services and if the issue lies on it, making sure that it’s working back to normal is priority. If wiping the cache and data of this app won’t change anything, we suggest that you go ahead and do a factory reset instead. Doing so will not only address a potential issue with Google Services  Framework app but also Google Music.

Keep in mind that the issue may remain even after a factory reset if it’s caused by a third party app or an unofficial modification of the firmware. Be sure to bring everything back to stock first and observe how Google Music behaves to know the difference.

Problem #5: Galaxy S7 has no audio or sound but audio works when Bluetooth headset is connected

Hello! I have problems with my Galaxy. 🙁 I have no sound on the phone and even when if I plug in my headset I don’t get any sound in it. But I found a temporary fix to it. When I connect a bluetooth headset to my phone I get sound. And the phone crasches often and on any video (Facebook, twitter, youtube ect) it is in slowmotion/lagging without the bluetooth headset. And when I connect to the bluetooth headset when a video is on the video goes to normal speed and I have sound on my bluetooth headset.

I have tried to clear all cache and I have wiped my phone. It didn’t work. Also many of the apps is crashing or being very slow. And sometimes when a app crash I can’t go to homescreen. After that the whole phone restarts. And sometimes it is not even restarting it is stuck when it it restarting.

I have tried to just leave it there to restart but it took over 2 hours so I hold in the power button for 4-7 secound and I restarted it manually. I don’t get any alarm sound and when someone is calling me I don’t hear a sound for that.

I would be really happy if you have a fix for this but if not I will live with it. — Rick

Solution: Hi Rick. There may be a third party app that’s causing a conflict with other apps or the firmware. Try to boot your phone in safe mode first (steps provided above), then see if the issue continues. If the phone appears normal while in safe mode, you can assume that one of your apps is to blame.

Otherwise, follow our suggestion for Cheryl above for resolution.

If the issue remains after you’ve factory reset the phone, the issue may be on your phone’s hardware, particularly the speaker. Have the phone replaced by calling Samsung or your carrier.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 apps are laggy and not working properly, other issues


If you’ve been using an Android device for some time now, you should have experienced problems with one of your apps. While app issues can come in many forms, one of the most frustrating problems is when you encounter lag when using an app. In this article, we address this issue on the Samsung #GalaxyS6. If you have an S6, this may be worth reading. Below are the other issues covered in this material today:

  1. Manual update of Galaxy S6 to Marshmallow
  2. Galaxy S6 Fingerprint Scanner not working after Marshmallow update
  3. Galaxy S6 remains stuck in Android upgrade screen
  4. All Galaxy S6 apps keep closing on their own
  5. Galaxy S6 messaging app is laggy | Google Music and Pandora apps not working properly | Galaxy S6 apps are laggy and not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Manual update of Galaxy S6 to Marshmallow

I have a GS6 Model SM-S906L purchased via “Straight Talk Wireless,” a TracFone company. This model is a variant of the Verizon GS6 but due to it being ‘owned’ by ST, I’m unable to update the software to 6.0+ from its current 5.0.2. I tried searching online and dug through the XDA-Developers forums and couldn’t find a straight answer on flashing a Marshmallow ROM (preferably a stock ROM) to this device. Normally I’m pretty adventurous and tested methods via trial and error with my old HTC Inspire and my previous LG G2. However since I paid the ST price of $499.99 for the phone I’m a little more conservative this time. I don’t mind taking a risk so long as the information posted online to do so is given in good-spirit and without negligence or malicious intent. (Lots of douche-bags on the internet lol, but also a lot of kind and helpful people too).

If y’all have any information on updating the software on this device I’d greatly appreciate it. I’ll list as much info as I can think to add below. Thank you for your time and consideration in simply reading this message, even if you’re unable to assist I still appreciate your time.

Model: SM-S906L

Build Number: LTX22G.S906LUDU1AOG8

Hardware Version: S906L.01

Baseband Version: S906LUDU1AOG8 — Andrew

Solution: Hi Andrew. We recommend manual flashing of ROM as one of the last desperate solutions in some cases but there’s no one ROM that we suggest in particular. That’s because we don’t know the reliability of any guide we find online. Most of the time, custom ROMs work but they are also not perfect. Many users will find to their dismay later on that their device becomes even more buggy than when they’re using a stock ROM. It is due to this fact that we refrain from suggesting any particular custom or unofficial firmware in our blog.

If you are really on intent on updating your S6 to Marshmallow via unofficial means, kindly visit other blogs to ask for more specific ROMs to start with. A good thing to consider when looking for the firmware is to ensure that it is specifically modified for the said phone model and build number. If you can’t find the correct firmware anywhere, that’s an indication that a developer may yet to work on your specific phone model and yet to release said firmware in the wild.

Problem #2: Galaxy S6 Fingerprint Scanner not working after Marshmallow update

Fingerprint Scanner Not Working After Marshmallow Update. Ever since I’ve updated to Marshmallow, my fingerprint scanner does not work. It displays the error message of “Please ensure the screen is clean /dry.”

This is experienced even going into the setup mode to add fingerprints, displaying the same message stating the button is dirty/wet.

At first I initially believed it was my case as it has a plastic cover over the sensor however now that I have changed cases and the sensor is exposed, it is still persisting.

I have already wiped the cache partition as well as gone into the application settings and force stopped the fingerprint application, neither of which have resolved the issue. What is the best course of action? Thanks! — Mitch

Solution: Hi Mitch. The next step you want to do is factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Galaxy S6 remains stuck in Android upgrade screen

I woke up early in the morning and played a video on YouTube. For some reasons there was no sound and i tried to restart my phone and then it got stuck. it kept saying starting apps but it never really started. I managed to reset the factory settings and it started working but i got stuck with google login cause i had changed the password and i couldn’t use the phone. When i did a reboot again it didn’t boot. There was a black screen with the blue indicator blinking and nothing else.

I tried everything that there is on the internet. I even found firmware android and flashed using but it still won’t work. I keep getting Android is upgrading…starting apps on the screen and nothing happens.

My model number is Samsung S6 SM-G920P.

I bought the phone in Moscow, Russia so i am totally awestruck how this model ended in my hand.

Please help. — Milan

Solution: Hi Milan. If the phone remains stuck in a particular page even after a factory reset or flashing of a different ROM, we doubt if there’s anything else that you can do at this point. These two things you did (factory reset and flashing) are the most drastic solutions users can do on their end after everything else fails. Your best hope for resolution now is to find a way to have the phone replaced as there’s no other solution that you can do.

Problem #4: All Galaxy S6 apps keep closing on their own

First of all sorry for my poor English. I am a Brazilian living in Brazil. I bought an S6 in Chicago, unlocked, to be used in Brazil. Everything was working absolutely normal with no complications or problems. However, in the last three days, when trying to use whatever app, all of them have been closed almost instantaneously (1 to 2 seconds) after being started, with no reason, returning the screen to the “first page”.

I’ve tried to do all remedies to solving this problem, following all instructions extracted from internet, such us cleaning some unused apps, clearing every cache of apps, etc. Nothing worked!

As last and desperate attempt I restored my phone to factory default.

Unfortunately, even restoring my phone to the factory default, the problem remains, preventing me even to setting the initial settings.

I did the backup of everything to my PC using Samsung Switch App.

Please let me know what can I do by myself considering that I live in Brazil.

Thanks a lot in advance. — Lismar

Solution: Hi Lismar. So what exactly is the problem now? Are you having trouble doing the initial setup after a factory reset, or has passed initial setup but apps are still closing by themselves?

If you managed to do the factory reset but could not complete the initial setup, a deeper problem may be the cause like a hardware malfunction. Obviously, no amount of software troubleshooting can resolve a hardware issue. You must find a way to have the phone checked or replaced.

However, if the apps continue to fail after you re-install them following a factory reset, one of them may actually be the main reason. Do another round of factory reset and observe the device for at least 24 hours without installing anything. This will help you determine if our hunch that one of the apps is the culprit is true.

Problem #5: Galaxy S6 messaging app is laggy | Google Music and Pandora apps not working properly | Galaxy S6 apps are laggy and not working properly

Hi. I’ve been having annoying problems with this very expensive phone. My texting is constantly lagging, it’s takes a while to load my threads upon opening them as well as sending a text. If I send more than one message at a time it becomes glitchy and has trouble sending them. The messages will switch places a few times before they are both officially sent.

Also, my music apps will not connect to the internet. I will have good signal but Google Music and Pandora both will lose connectivity the entire time I use them. Google music doesn’t connect at all anymore. When I open the app, every feature is grayed out, not allowing me to use anything but my downloaded music on my phone. With Pandora it will load one song while I’m on the app, when I lock my phone and let it play, it only finishes that one song and won’t load again until I open it back up and mess with it. I only downloaded pandora because I got tired of fighting with my Google music app, only to encounter similar problems. This is quite frustrating seeing how I’m paying an arm and a leg for this phone and expected great things from it. I appreciate any advice, thank you so much! — Messina

Solution: Hi Messina. The first thing that you want is to ensure that the phone’s system cache is fresh. You can do that by wiping the cache partition via recovery mode. Here’s how to do it:

  • Turn the Galaxy S6 off.
  • Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo appears, and the phone vibrates.
  • Release the Power button but continue to hold the other buttons.
  • Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  • Press the Power button to confirm
  • Scroll down to Yes and press the Power button
  • Scroll to Reboot System Now and press Power
  • Your Galaxy S6 will reboot with a cleared system cache

Once you’ve cleared the system cache, try to use Google Music and Pandora again to see if they’re working now.

If the issue remains, the next step is to wipe the cache and data of each problematic app. Wiping an app’s cache and/or data is the first thing a user must do to fix any app-specific problems. Provided there’s no coding-related causes from the developer’s side, which means that there’s nothing that you can do on your end, any app problem can be easily fixed by doing this solution.

This is mostly effective if an app stops working in the middle of an operation or if it appears sluggish. The most likely reason for such behaviors can be attributed to a corrupted or outdated app cache. Your phone, like an old-school computer, needs to place frequently accessed data and other app-specific information to separate folder to efficiently open apps next time. That place is the cache. Sometimes, app changes or updates may create newer information or data that may not be properly reflected in the cache, creating a mismatch of some files. This can lead to issues later so forcing the phone to generate a new cache and data may help fix the problem.

Keep in mind that wiping the data of the messaging app you’re using will wipe your text messages.

To delete a Samsung Galaxy S6 cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, look for Clear Cache and Clear data buttons.

If these two solutions won’t fix the issues, you can also try to boot your S6 in safe mode to see if another third party app is the culprit. If you’ll be able to use the messaging app without any issues, or if Google Music app works properly while safe mode is enabled, that’s a confirmation that an app is indeed responsible. You have to isolate which app is problematic until you have eliminated the issue. Here are the steps on how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Now, if any of these steps fail, don’t hesitate to do a factory reset.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge Plus Smart Stay not working, Music apps keeps crashing, other app issues

In this post, I will tackle some of the app-related problems Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) owners have encountered including the issue with Smart Stay, which according to reports, doesn’t work all the time. The second problem is about the error message “Unfortunately, Music has stopped,” which is a bit strange since the app is pre-installed and therefore, should work seamlessly with the firmware.


Other issues include video and music download app that the owner can’t get to work and the Google Music that glitches. Then there’s an issue with the setting up of a Yahoo Mail account and a question on why YouTube can’t play videos with 60 FPS.

Read on to know more of these problems and how to tackle them in case you’ll encounter them in the future. If you found this post while searching for a solution for a totally different issue, then visit our Galaxy S6 Edge Plus troubleshooting page where we list down every problem we address each week. Find problems related to yours and try the existing solutions. If they won’t work for you, then contact us by filling up this form.

Now, here’s the list of the problems addressed in this post. Click on the link to jump to it…


Smart Stay not working

Problem: Hi. Smart Stay not working especially while watching Facebook videos.

Troubleshooting: This is a common problem with Samsung Galaxy devices and while Smart Stay is a cool feature, it still needs a lot of improvements…and yes, it doesn’t work almost half of the time. Only Samsung can fix this problem by enhancing its capability. As long as the app itself doesn’t crash, the problem is with the face recognition. The only thing you can do is make sure you’re in a well-lit place and that nothing obstructs the front camera.

Again, it’s a cool feature but not reliable.

“Unfortunately, Music has stopped” error

Problem: I’ve started using the pre installed ‘Music’ app to create playlists, however every time I choose songs and try to name the playlists the app crashes saying ‘Unfortunately, Music has stopped.’

Troubleshooting: If this is the first time you experienced this, clearing the cache and data of the Music often fixes the problem. However, if the apps was working fine before, some system caches may have been corrupted especially if you recently installed an update regardless if it’s for the firmware or for some apps. In this case, you need to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Video and Music download apps not working

Problem: I have a video download app. I can’t get the app to work. Same thing with my music downloader.

Troubleshooting: For our readers who may be able to read this, please provide more information when asking for help. The phrase “I can’t get the app to work” is just so vague plus the name of the app(s) weren’t included. But since our reader here contacted us, we are obliged to respond.

  1. If the app hasn’t been working since the installation, then it’s not compatible. Uninstall it and find other apps that offer the same service.
  2. If the app worked and for some reason stopped, it might still be a compatibility issue but you might just need to update it for it to work again. If there’s no update available, contact the developer.

Google Music has glitches

Problem: Google Music has glitches and pops in music playback on music stored on phone. It’s not in the music files because if I replay the same section of the song the glitch is not there. I’m using wired Etymotic ER-23 HF-3 headphones.

Troubleshooting: Does it happen to all tracks? If it does, then it’s the app that has some issues. However, if the app has been working properly before and then out of the blue these glitches happened, you might want to try using different headphones just to rule out the possibility that it’s an accessory issue.

There are other music apps you can use if it happens to be an app issue. Some of them even offer really cool features not offered by Google Music. It’s up to you if you want to dwell on this problem or move on by using other apps that don’t have glitches.

Can’t setup Yahoo Mail account

Problem: I cant set up yahoo AT ALL it keeps says email/password wrong or authentication failed. thought maybe I had my password wrong so I changed it ,and i can log in on online but cant set it up on my phone, I am sure its just some setting but I am about to smash my brand new phone.

Suggestion: Let me guess, you’re trying setup your Yahoo Mail account using the stock Email app, am I right? You need to do everything correctly for it to work successfully. That being, try to follow this guide (provided by Yahoo! Itself).

But you know what, there’s an easy way to setup your account without worrying about all the settings–just download and install Yahoo Mail for Android. Once you’ve added your account, it should work flawlessly as it has direct access to Yahoo’s servers.

YouTube app can’t play videos with 60fps

Problem: YouTube on this device  will not play videos that are 60fps.

Answer: Back in May or June, YouTube rolled out an update for its app that support playing of HD videos including those that have 60 FPS (Frames Per Second). So, I find it surprising to know the app in your phone still can’t play those videos.

When inside the YouTube app, touch the Menu in the upper right side to display some options. Choose “Quality” and you should be able to see quality options that may include “720p60” and “1080p60” if the video supports it.

If these options aren’t available, try to see if the app needs an update, if there’s none, then there’s no other option but to wait. There’s not much we can do about that for now.

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Google Reportedly Launching Native Google Music App for iOS This Month

Google Play Music All Access slide IO13 SAY_1492

When Google launched Play Music back at Google I/O in May, it was originally for Android only. At the D11 conference later that month, Google announced that, “in a few weeks” from that date, there would be an iOS app released as well. That date has obviously slipped a lot, not even arriving at all in the summer.

Finally, according to sources at Engadget, Google will finally launch a native app for iOS sometime this month. Engadget is reporting that several employees have been invited to beta test the app internally, to catch and fix bugs before the app is publicly released.

Google has said that the reason they couldn’t release an iOS app because Flash was needed to have the proper DRM that music studios wanted. Finally, Google has overcome the DRM issue, so it shouldn’t be long before this app is released now.

So far, there have been unofficial apps like Gmusic, which has a fairly high rating, since it has most of Google Music’s features. Of course, this app will now be defunct once Google’s official app is released. Those of you on iOS, you will soon join those of us with Android to listen to your library.

Source: Engadget

Google Music, TV, Magazines not coming in time for UK Nexus 7

While everybody is excited about the release of Google Nexus 7, tech enthusiasts and Android lovers in the UK couldn’t just fully relate to it knowing that Google Music, Magazines and TV will not be available for the new device upon release except for US owners. Reports indicating of the delay of these new services have already been confirmed by Google on Wednesday, July 4th.

Aside from the impressive specs of Nexus 7, Google has been touting of the new categories making its newest device the best alternative to any mobile entertainment hub available in the market today. Experts and analysts believe the search titan may just take the lead in the mobile market for integrating music, TV shows and magazines to its powerful quad-core device.

As much as Google wants to gain momentum in the European market, it couldn’t if these three categories will remain exclusive to the American market. A Google representative said briefly that Nexus 7’s UK variant will “feature all of the options currently available in the UK Play store.” In other words, owners will be have access to movies, apps from the Play Store, books and games; the usual services any Android owner can enjoy.

Google didn’t actually elaborate the real reason why the new services will be delayed in the UK but it is reportedly due to licensing requirements. With this, we can almost be certain that it may take a few weeks before Google TV, Google Music and Google Magazine will be launched in the UK and the rest of Europe.

The new Google Nexus 7 sports the popular ARM-based quad-core processor, Nvidia Tegra 3, and will come packed with Android 4.1 Jelly Bean operating system pre-installed. As of this writing, Nexus 7 is the only Jelly Bean-capable device which Google boasts about. The fact that it will be marketed at a lower price range, perhaps the lowest for a Tegra 3 device, it may just perform well in the market and poses a great threat to high-end devices available today.

[source: Inquirer]

Google Music can now de-authorize only four devices

Google has a lot of cool and awesome services and the still young and released released Google Music is one of them. The service which was basically launched to rival Apple’s iCloud has made some really good progress. People are now able to stream music from their cloud accounts to their Android smart phones and tablets and also on their computers and laptops. This is a good service as you can have your music anywhere you go. All you need a device which can run the Google Music app and can connect to a high speed internet connection.

The system has one limitation that you can add a max of only 10 devices to list of devices which are authorized to use the service. And when you are buying a 11th device on which you want to stream music from your Google cloud account, you will have to deauthorize a device from the list of 10 and add the new one. Till now, the deauthorization limit was not set, but now, according to the new and recently updated Google policies, you can deauthorize only 4 devices. What does this mean to you?

If you are a person who buys one or two smart phones and one or tablets a year, this is not a worry for you. But if you are a person who buys just one smart phone and one tablet and keeps changing the ROMs on the devices to test new ones, this is definitely a problem for you. This is because when you change a ROM on your device, your device is considered a new device and will not replace the one which you have already registered. So you will have to reregister and reauthorize the device on the Google Music service. This is definitely a problem.

Also, Google has said that it will not be possible to stream music to more than one device which are using the same account at the same time. But tests have shown that this is possible with up to three devices, but not for long.

Day After Launch Sprint Pushes Update To ZTE Optik

The affordable ZTE Optik Android tablet launched yesterday at Sprint stores everywhere. The $99 (on a new two year agreement) tablet comes with a 7″ screen, 1.2ghz dual core processor and 3G connectivity on the Sprint network.

After their first tablets reached store shelves and customers Sprint has quickly come up with a bug fix update and has started pushing it out already.  According to the changelog this is what you can expect from that update:

  • Google DRM solution
  • Google Music
  • Google+
  • Persistent notification after BT transfer
  • Software version corrected in x-wap profile
  • Sim City closes when attempting to purchase while connected to Wifi
  • Sim City download issue fixed
  • Response when connected to a computer via USB cable

The Optik came with Android 3.2 Honeycomb so Google Music and Google+ weren’t onboard already like on an Android 4.0 device, however this update brings both apps to the tablet and bakes in DRM as well.  If you bought an Optik yesterday go check for the update now!

source: Android Central

Google Dumps Android Market For Google Play

Google has decided to rebrand the Android Market to “Google Play”.  The Android Market has been around as the official source for Android apps, since the introduction of the G1 Android phone. It seems that Google is attempting to break away from their entire media offerings being branded as “android”.

Moving away from the words “Android Market” gives Google’s media hub offerings a more broader appeal. Although the Android Market was around long before the Windows Market Place, Windows 8 is heating up right now and dropping the word Market will help eliminate any confusion.

Google’s rebranding effort started earlier today. From this point forward; Google Music, Google Movies, Google Books and Android Apps will all fall under the new “Google Play” heading. The Android Market website has already been re-branded to reflect the change.

More after the break

Google Warns Record Industry Partners: Google Music Is Not Performing To Expectation

Last year as we headed into Google I/O, one of the biggest things we were looking forward to was the official announcement of Google Music. Sure enough by the end of the first day of Google IO we were all downloading Google Music and started uploading our tunes.

One of the big differentiators between Google Music and other online music services is their digital locker. Google Music allows you to upload your music library to the cloud so that you can play your tracks later.  In some ways this is great for me personally as I’ve been a dj over 20 years and I have a lot of white label remixes, mash-ups and 12″ singles I’ve imported to mp3 that you just can’t match with services like iTunes.

More after the break

Custom Google Music App Coming To All Devices From Cyanogen Team

When it was announced back in August that Cyanogen Mod’s name sake and founder Steve Kondik was going to work for Samsung many thought the Cyanogen team may slow down. That was definitely not the case. The Cyanogen Mod team and all of it’s offspring have been working vigorously on great things. CM7 is on more devices, CM9 is a work in progress, ICS is coming to all kinds of devices and now…

The Cyanogen Mod team is working on a a modified version of the Google Music app for all devices. According to this report by our good buddy Chris Chavez over at Phandroid, Andrew Neal has broken it down and made a variant of Google Music that works with all devices. Not only that but this version of Google Music has some cool new features.

Neal has added the ability to set custom “shake actions”. You’ll be able to shake your phone, even while it’s hibernating, and have it access Google Music.

This new version of Google Music will become standard in CM9 and also available to download via the Android Market.

source: Phandroid

Is Universal Music About To Drown The Grooveshark?

Is the bottom about to fall out for Groove Shark?

Grooveshark quickly became a favorite app for music lovers. Essentially you could stream any song your heart desired in good quality to your Android device. Google removed the app from the Android market howeverA, people are still using it today.

Well those great folks at Universal Music Group, one of the major label partners to Google Music, have sued Grooveshark to the tune of $150,000 per track. Currently there are nearly 2000 Universal songs on the Grooveshark service.  Did we mention that’s $15 billion dollars worth?

According to this report from NextWeb the complaint from Universal against Grooveshark even names Grooveshark CEO Sam Tarantino and other Grooveshark executives personally, as did suits against Napster and Sean Parker.

More after the break

Dear Google Music, Where’s My Green Day, Frank Sinatra & Led Zeppelin?

Over the weekend, prior to the announcement Wednesday of Google Music, Google was still reportedly scrambling to secure content and licensing deals from the four major record labels. According to top music industry and radio website, only EMI and Vivendi Universal were all in prior to the announcement yesterday.

According to Allaccess and other music industry (not tech) websites, Sony Music was still not on board as late as Tuesday morning. Finally in the 11th hour Google and Sony were able to strike a deal that gave Google Music users access to Sony and their associated labels including Jive, RCA, Arista, J and many more.

More after the break

Google: Android Daily Activations Flat

I don’t understand how everyone else missed this news. Engadget reported live from the Google Music event today, the numbers that Google wanted us to hear about Android.  Google has now activated 200 million Android devices. This number is quite impressive considering we’re only 50 million less than Apple who has been around a year longer.

However, that’s not the whole story.

In late June Google’s Android Godfather, Andy Rubin announced that Android was activating 500,000 devices a day.  Not even two weeks later, Google’s CEO Larry Page announced that Android was activating 550,000 devices per day.

More after the break

Google Music Store Discovered In Google Music Landing Page

After the announcement of Android 4.0, Ice Cream Sandwich, the next biggest Android announcement to come out of Hong Kong was about Google Music.  During Andy Rubin’s hot seat session with AllThingsD’s Walt Mossberg, Rubin eluded to the fact that not only was Google working on a music store model, but a music store model with a twist.

The Silicon Alley Insider revealed the next day that Google Music’s twist would be the ability to share songs, possibly via Google Plus, even if they had purchased them via Google’s new music store.

Late Wednesday night we learned that Google Music is definitely working on a download store, similar to that of iTunes. The Google Music screen shot above clearly shows that the number 2 option is to “shop millions of songs in Android Market”.

Currently the Android Market is home to three store fronts, apps, books and videos.  The next natural step is of course, a music store.

source: TechCrunch via Phandroid