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Fix a Samsung Galaxy S6 Edge that won’t charge after an update, charges with PC only, other charging & power related issues

In this post, I will address some of power and/or charging issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the issue wherein the device refused to take a charge after a firmware update. Can a firmware update cause this problem? Yes. In fact, we already received a lot of charging problems caused by updates. It’s because the firmware plays a very important role in charging your phone.

Samsung-Galaxy-S6-Edge-Liquid-Damage-Indicator
This is where you can find the Liquid Damage Indicator (LDI) in your Samsung Galaxy S6 Edge.

Other issues include situations wherein the phone charges with a computer only, gets too hot while charging and becomes unresponsive while trying to charge. Read on to know more about these problems and their solutions.

If you are looking for a solution to a different problem, then visit our S6 Edge troubleshooting page where we list down every problem we address each week. We may have already addressed your concerns so try to find issues that are related to yours and use the solutions we suggested. If they won’t work for you or if you can’t find issues that are related what your phone has, then fill up this form to contact us.

Here are the problems I covered in this post…


 

Galaxy S6 Edge won’t take a charge after an update

Problem: I eliminated most 3rd party apps. My problem is after last software update 2 weeks ago my phone won’t take a charge from charge port. Also screen turns on saying (dock in). Then it turns itself on and of flickering a rainbow of red / green / yellow covering whole screen with a rhythmic sound going on off on off! It will power up with removing case and placing on QI charging plate. Sometimes after it’s on QI pad it will turn itself like explained prior. Please any help would be appreciated. Best regards to the team. — Frank Sr.

Troubleshooting: I never actually encountered this kind of charging issue before especially that it occurred after an update. You said, however, that the issue started two weeks after the update so I really want to know if the phone was working fine immediately after an update without any trace of this problem or if the device already manifested some of the symptoms.

If you think it was the update that ruined the performance of your phone, then try doing the master reset but don’t forget to backup all your important data first and of course, make sure there’s enough battery left.

How to master reset Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem persists after the reset, it’s time you had the phone checked by a technician. If it was the update that brought this problem, reinstalling the firmware may fix the issue, otherwise, the tech will further troubleshoot it to know what really caused it.

READ ALSO: How to fix a Samsung Galaxy S6 Edge that’s not charging

Galaxy S6 Edge charges with computer only

Problem: We are having a problem with charging the phone now. The phone has been charged many ways: original charger, car dock and plug in car charger, also computer. Now it is only charging on computer and limited outlets with original charger but only 50%. Then it stops charging.

Troubleshooting: The phone charges, somehow. That’s a good thing. What does the phone do or tell you when you plug it in? Does it give you an error? A prompt, perhaps? Or anything all? If there’s an error or a prompt, then that’s your key to finding a solution online.

Let’s try to dwell on the fact that the phone charges with the computer or some outlets but can’t get past 50%. If the phone just stops charging without apparent reason, I’m thinking maybe the charging port is loose. Try to unplug the cable and plug it back in securely and then try moving the cable from side to side, up and down (but gently) to see if there’s a play. If there is, it’s just a loose connection. Try using a different cable. If the problem persists, then have a tech take a look at it. If the port is really loose, the tech may recommend it to be replaced.

On the other hand, it could also be a battery problem and since your phone doesn’t have a user-replaceable battery, you need a tech to inspect it for you.

Galaxy S6 Edge neither turns on nor charges

Problem: My phone will not turn on or charge. When it randomly stopped working it still had at least half a battery left. The LED light will not turn on when plugged into the original charger and the phone doesn’t turn on when the power key is held for 7 seconds.

Troubleshooting: One of the reasons why a phone won’t turn on is because maybe the battery was depleted so it couldn’t power up but since you are certain there’s enough juice left before the phone died, let’s jump to one procedure that may fix both the not turning on and not charging problems–force restart.

  • Press and hold the Power and Volume Down buttons for 20 seconds or until the phone’s screen turns on.

If this procedure still left the phone dead or unresponsive, then it’s time you had it checked by a tech.

READ ALSO: How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide]

Galaxy S6 Edge not turning on, charges but gets too hot

Problem: My phone was dead I had put it to charge icon came on. I jumped out of the shower i looked at my phone & it wasn’t on not even the led or screen. I grabbed the phone it was hot. I tried turning it on I tried all the troubleshooting and the resets and nothing. What can I do?

Troubleshooting: Why did the phone died in the first place? Was it overheating prior to dying? If it was, then you have no other option but to send it in for repair.

I’m a little confused, though because you said you “tried all the troubleshooting and the resets” but nothing happened. I mean, how could you reset the phone that’s doesn’t even turn on?

Try booting it is safe mode, recovery mode, download mode. If you can bring the phone to boot to any of these modes, then there’s a chance you can fix the problem by yourself. Otherwise, let the tech do it.

Galaxy S6 Edge red LED light is on, device is unresponsive

Problem: I plugged in my phone before I went to bed, and the red light lit up as usual to show that it was charging. However, when I woke up in the morning, the red light was still on, which is unusual, and my phone was unresponsive. I unplugged it, tried my wireless charger, and tried all the buttons but it is still unresponsive.

Related Problem: My phone has a black screen as if there is no charge. A small blue light is flashing at the top of the device, but it is not showing a detection from the charger when I plug it in. It won’t turn on or off. Phone is about a month old.

Troubleshooting: I don’t know what the cause is but I’m certain it’s a system crash. Just unplugged the phone and then press and hold the Power and Volume Down buttons to reboot the phone. The should fix it.

Galaxy S6 Edge can’t boot up successfully

Problem: When I went to turn on my phone the “Samsung Galaxy S6 Edge” screen is on a loop and won’t go away.

Troubleshooting: A system crash may lead to this problem. One way to fix it is to wipe the cache partition to delete caches that may have been corrupted. Follow these steps to see if the procedure makes a difference:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the problem persists, do the master reset. Follow the steps in the first problem.

Galaxy S6 Edge screen blinks while charging

Problem: Last night while charging my phone, it start to  blinks (black white screen to black) every five minutes. Green indicator of full charging was steady on. As I disconnect it from the charger screen became black but the green light still was on. I tried reset the phone wirh button combination but… no respond. Only when power on/off button is pressed or connect it to charger, screen blinks again. I have to tell that as i try to reset it the device or charge it is getting hot. What may have happened?

Troubleshooting: I have to say this is just a system crash. Just press the Volume Down and Power buttons for 20 seconds and phone will reboot. You can then continue charging it.

Galaxy S6 Edge water damage led to not charging issue

Problem: It got wet we dried it and now the phone e was working but the battery was drained to zero so we turned it off and now it won’t charge. It shows that it is charging but it won’t charge the battery. Is there anything I can do short of seeing a technician. It was only in there after for a few seconds.

Suggestion: Somehow, water found it’s way into the phone and liquid damage is liquid damage however short a period the phone was submerged in water. Now, the basic charging process is affected. The sad truth is there’s nothing we can do about it. So see a technician about it; that’s all you can do for now.

Related Problem: Recently submerged in less than two feet of saltwater. Phone wouldn’t charge one hour later. Battery eventually drained. Tried volume down power key reset. No result. Intermittently shows gray battery with lightning bolt icon when I plug in to several appropriate USB chargers. Led charge indicator does not illuminate.

Related Problem: I went to charge my phone and the lights began to flicker and change color and then went dead. I unplugged my phone removed my otter box case and realized it was wet. I believe my phone got wet due to rain seeping through my backpack at the boat race.

Related Problem: I forgot to take out the phone from my pocket when i jumped into the sea, and after a min i felt something in the pocket that was my phone i just took the phone out and gave it to my cousin while the phone was on that time , when he was removing the water drops from the mobile phone suddenly the screen got black and then after tried to soothing the water with hair dryer it didn’t work .

Galaxy S6 Edge charges but can’t get past 54%

Problem: My mobile is not fully charging from last few weeks i am using genuine samsung charger provided with my s6 edge but my mobile does not charge over 54% the charging sign appears but it does not charge after that point. Please help with this issue.

Troubleshooting: There could be tons of apps and services running in the background. Try booting your phone in safe mode and turn on the Airplane mode and let the phone charge. If charges with all third-party apps disabled and wireless functions turned off, then there’s no problem with the phone. Just reset it to give it a fresh start and that should fix the problem. However, if the problem still happens in safe mode, it’s time you had it checked.

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Galaxy S6 Edge can’t get past the logo

Problem: I was trying to get rid of Knox app and I was messing with my phone I bought off ebay so no warranty. Anyway, I think I uninstalled the entire data because it won’t do anything just the logo. I already pressed power and down volume what can I do? Can I do anything to restore it from Google?

Troubleshooting: Do the master reset immediately. Follow the steps in the first problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 28]

Samsung-Galaxy-S5-Problems-28

For the past 3 days, we’ve been receiving a lot of emails from Samsung Galaxy S5 owners especially who recently updated their phones to Android 5.0 Lollipop. Among the most common are issues about the WiFi that keeps disconnecting / reconnecting and faster battery drain. While these problems seem unrelated, they actually are and they can be fixed by a simple procedure, which I also included in this post.

This post is a continuation of our popular running series that deals with problems, errors and glitches of Galaxy S5. We’ve already addressed more than 300 problems/questions, so if you have issues with your phone, feel free to visit our Galaxy S5 Troubleshooting page and try the solutions or troubleshooting procedures we provided to our readers. If you can find your issue from the list or if the solutions didn’t work for you, contact us at [email protected] and provide all necessary details including the behavior of the phone and what troubleshooting steps you did. You may also post on our Facebook wall and/or Google+ page and we’ll be happy to get back to you as soon as we can.

O2 Galaxy S5 Keeps Disconnecting From WiFi After Update

Problem: Hi there, I am in the UK on O2 network. Random problems started last Friday Feb. 6th – my phone kept connecting and disconnecting with WiFi causing high data usage, when data usage should have been zero as I was at home, where I have an excellent Wifi set up. Whatever this issue was, it meant my phone wouldn’t charge properly as long as I had internet connection, taking 12 hours to charge from dead to a mere 63% and battery was draining too fast when not connected to charger.   I had to either switch phone off or put it in Airplane mode to successfully charge.

Yesterday, Feb 11th my phone tried to install updated Software – it took 3 attempts at downloading and installing, then kept freezing……Once I managed to force a restart my phone is showing it now has Android version 5 (Lollipop?) but the colours of various applications have changed and cannot be altered. One example is the message screen now has a bright orange band at the top of message list. Why???? It’s too bright and off putting. Any ideas? Kind regards, Linda.

Troubleshooting: Hi Linda. The disconnecting / reconnecting to mobile data is due to a feature called Smart Network Switch. As the name implies, the phone will automatically switch between networks (i.e. WiFi and mobile data) if it detects one is absent or has low signal. This problem plagued users who recently updated their phones so I’m a bit surprised you were experiencing this prior to the update. But anyway, the solution to the problem is as follows:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

As to the new appearances of some icons in your phone due to Lollipop update, we really can’t do anything about it since that’s how Samsung designed them.

Galaxy S5 Active Cannot Send/Recieve MMS

Problem: Hi, I saw your email on the Internet and I could really use your help. My samsung s5 active has been having problems since I did the most recent update. First I noticed I can not send or receive any picture messages and when I do it says my mobile data is turned off. I then went to turn it back on when I found that it was already on. Messing around mote trying to figure it out I found that my Internet does not work at all unless I an connected to wifi. I am with att and I’m not over my data usage nor do I think they mind charging if I did go over. Can you please tell me how to fix this. Thank you, Jessica.

Troubleshooting: Hi Jessica. If mobile data is already turned on yet the phone still couldn’t connect to the network, then the problem must be in the APN setting. This is just a bunch of letters and numbers that you will enter in your phone so it could successfully connect to the network. There are several information on AT&T’s APN online but to make sure you got the correct one, call AT&T tech support and ask for it. Then ask the rep to walk you through setting it up in your phone.

Galaxy S5 Won’t Boot Up, Flashes the Screen and Vibrates

Problem: Hello, my Galaxy S5 I have had since mid August and it turned itself off since I got it and now will not turn on. It flashed the screen upon holding down the power button vibrated at the same time, but yet didn’t complete it’s start to boot. It did this last night. My Wifi was turning itself off and on ad would not stay on. I do not know what to do with it at the moment and need it as I cannot afford to buy another one. Thank you, Ms. Berard.

Troubleshooting: Hi, Ms. Berard! I think the problem is just a stuck power key, although, there’s also a chance the switch has been damaged. To address that, remove the battery and then press the Power button many times. If it were stuck, doing so will fix it. If not, then you really have to let a tech check on it.

Once the first problem was fixed, this is what you’re going to do in order to have a stable WiFi connection:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

Apps Won’t Install on Galaxy S5

Problem: Hi. It’s been a week now and I still haven’t installed any app yet on my phone. I don’t know what happened but all of a sudden all the apps just said “installing” but its not moving. My phone is Galaxy S5 and I am from Philippines. Thank you. Best regards, Maricar.

Troubleshooting: Hi Maricar. I feel sorry for you having to experience this hassle on a brand new phone. It’s a week old phone, I think your provider would consider replacing it with a brand new unit. A new phone should not act that way. If you felt like troubleshooting the problem, though, try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If the problem remained, I suggest you factory reset it. Yes, I know it’s new but that’s the good thing about new phones, they don’t contain that many data yet.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem still exists, bring it back to your provider and have it replaced.

Galaxy S5 Heated Up and Won’t Power On After

Problem: Hi, thanks for the site. Four days ago, I charged my S5 and completely forgot about it. An hour later, I felt the upper part of it was very hot. It’s completely dead. I suspected that my battery could have been overcharged. I took it out and tried on another S5, it worked just fine. I just want my phone to start up again. Please help. — Veronica

Troubleshooting: Hi Veronica! First off, there’s no such thing as “overcharging” in today’s smartphones; they’ll automatically stop charging once the charging IC detects the battery already had enough current to fill its cells. You tested the battery on another phone and it worked, right? So, swipe aside the thought that your battery may have been overcharged and damaged.

But honestly, I don’t know what caused the problem but let’s try to take the safest route in our troubleshooting. The first this I want you to do is soft reset it

  1. Remove the battery.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in.
  4. Attempt to turn the phone on.

Most of the time this procedure will fix any minor firmware and hardware glitches. If, however, it failed, then focus on finding out if the phone can still manage to power up in other modes. Try to boot it up in safe mode first:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If safe mode boot up was successful, then the hardware is safe. Just try booting normally and that should do it, otherwise, try booting it in recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If all these procedures failed to power up the phone, then bring it to a technician and have it checked.

Galaxy S5 Screen Burning Out

Problem: Hey, I have a Samsung Galaxy S5 and lately when I have my brightness really low (ultimately trying to save battery life) the screen has been acting as if the light is about to completely burn out. Tonight my phone got to 5% and automatically dimmed but this time it looked like it was going crazy the screen started to get bright and dark like a light bulb before it blows, luckily when I plug it in or turn up the brightness it stops acting like its broke, but why is it doing this is it a defect in this particular galaxy or is my phone just dumb? — Trynady

Troubleshooting: It’s not the first time I heard of this problem. In fact, I already encountered two issues wherein the light sensor was damaged. So, if this problem can’t be fixed by simple troubleshooting, you really have to send the phone in for repair. The first troubleshooting procedure you need to follow is this:

  1. Swipe your finger from the top of the screen to the bottom to open the Notification Panel.
  2. The display brightness bar is shown below the Quick Panel shortcuts.
  3. Touch Auto to turn off Automatic brightness. (Please note that Automatic brightness allows the phone to automatically adjust brightness based on the remaining battery charge.)

If this procedure didn’t fix the problem, I suggest you backup your data and perform full hard reset to rule out the possibility that it’s just a firmware issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Gallery Never Worked Since

Problem: Hello, I have learned a lot on your website, and I really appreciate your sharing what you know and all the time and effort that has been put into it. Unfortunately, I have not been able to find anything regarding the problem I have had since I got my new S5 at Christmas. Since I got the phone, the Gallery app refuses to open. I just get a black screen, and it is hard to go back to ‘home.’ I have searched the internet, and stopped at my local AT&T store, but the best advice I have gotten is to take it to the AT&T tech guys in town, which would be quite a trip for me. I am hoping that you can offer some advice and save me a trip into downtown Houston. — Dawn

Troubleshooting: The problem, while it may be minor, is rare. Honestly, I never encountered a problem wherein the Gallery won’t run since day 1. The first thing I want you to follow, Dawn, is to clear the cache and data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If you already have photos in your phone, don’t worry they’ll remain intact if you did this procedure. In case the problem remained after you cleared both the cache and the data, boot the phone in safe mode and open the Gallery from there:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Lastly, if the problem persisted even in safe mode, hard reset the phone to give it a fresh start and to see if the problem could be fixed by doing so. Otherwise, it’s a firmware issue and you really need to have your provider’s tech check on it.

Text Message Won’t Pop Up After Lollipop Update

Problem: I upgraded my phone yesterday and now I’m unable to get my text message windows to pop up while in other apps. Now I have to go into the text app itself. Before upgrade I could receive my text messages in the pop up window regardless if I had my phone on silent or vibrate. Now I can only receive them in the pop up window if my phone is on ring or vibrate. I went into the Text app notification settings and checked the pop up window box but nothing is working. I hope you can help. Best Regards, Amanda.

Troubleshooting: Hi Amanda, please clear the cache and data of the messaging app to see if that makes a difference. There have been a lot of reports about this problem shortly after an update and that simple troubleshooting procedure fixed many.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap the messaging app.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained, factory reset the phone but don’t forget to backup all your data first.

Email Photos Won’t Show After Update

Problem: I have a Galaxy S5 with Verizon, I just did the update yesterday. There’s been a few things I’ve learned to tweak with to figure it out but one I can’t seem to manage is the email content. This is in the email app, not the Gmail app. If its text, it’s shown. If it’s something from, for example, Coldstone or Togos, with an ad or coupon, nothing shows up. There is no picture, nothing. I’ve tried looking for a setting to show html content, like it had been before the update, but no such luck. Suggestions?

Also, when I turn the ringer off, Inc vibrate, it now turns my alarm off. So I have to go into the ringer settings (shortcut still, yes) to change it to priority interruptions only every time. That’s annoying, that’s the way that works now tho right?

Looking forward to hearing back in regards to being able to view my email content. I want my coupons back 😉 Thanks! — Dawn

Solution: Hi Dawn. So, you have a couple of problems after the update, huh? Don’t worry, they can be fixed. Now, about your email problem, just try to scroll down to the very bottom of the email message that has attachments. The blue refresh icon will appear and after that, you can now download the attachment.

About the other issue, I guess that’s how the S5 with Lollipop works now but there’s a workaround.

  1. Open the Notification bar on the lock screen.
  2. Tap on the top right icon to go to icon page.
  3. Tap on the pencil icon to edit buttons.
  4. Drag ‘always interrupt’ button to the top section.
  5. This time, when you open the notification bar, you can tap on the always interrupt button.
  6. It will show priority only and the sound icon will show Sound (priority).
  7. Now, go to Settings > Sound and notification > Interruptions.
  8. Choose the options you want to occur when pressing the Always interrupt button.
  9. It will tell you that “Alarms are always considered priority interruptions.”

Can’t Access Emails on Galaxy S5

Problem: Hi. Just got a Samsung Galaxy S5..vodafone.network…hubby is using my 4 …i am unable to get any emails through…keeps saying…network error check connections….i have compared all settings in hubbys phone…all are the same..and we have the one email account on both the phones…i did get some through…but not all…even have the 2 phones side by side…hubbys has strong signal…my new one…network error….have you any tips..before i have to take time off work..to take phone back i to vodafone store…..lucky i can still access emails on hubbys phone..same network..many thanks. — Tracey

Troubleshooting: Hi Tracey, I have a feeling that mobile data hasn’t been enabled in your phone. Please follow these steps to enable it:

  1. From the home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Tap Mobile data.
  6. Tap OK if prompted.

Just in case mobile data has already been enabled and this problem still occurs, then the APN in your phone may not have been set properly. Call tech support and ask for the correct APN settings and have the rep walk you through setting them up in your phone.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

HTC One M9 Problems, Errors, Glitches, Solutions & Troubleshooting Guides

HTC-One-M9-Problems-Errors

Welcome to the first part of our HTC One M9 Troubleshooting series. We will be providing free support to all One M9 users starting today. So, if you are one of the owners of this wonderful phone by HTC, you are free to contact us any time. Our troubleshooting series will have many parts and for each part, we will address ten problems and their respective solutions.

The issues I cited in this post are the ones reported to us by our readers. Based on the number of emails we received, the most common is the overheating issue that’s why it’s the first one on the list. If you are experiencing this problem, try to see if there is an available update for your device as HTC rolled out an update that reportedly addressed the problem. The second problem I cited is actually just a glitch but it seems there were many users who complained about it. The good thing is it can easily be fixed and there’s no need for an update.

For those who are currently bugged by an issue or two and need help, please email us at [email protected] or post on our Facebook wall and/or Google+ page. Just provide all necessary details like the model of your phone, the version of Android it’s running on, and what you think is the problem with it. Include the behavior of the phone before and after the problem occurred.

The following are the problems I addressed. Click on a link to jump to it:

  1. HTC One M9 Gets Too Hot, Overheating
  2. HTC One M9 Auto-rotate Feature Not Functioning
  3. HTC One M9 Drains Its Battery So Quick
  4. HTC One M9 Won’t Power On
  5. HTC One M9 Cannot Send/Receive MMS
  6. HTC One M9 Slowed Down After Installing Apps
  7. Removing Pre-installed Apps on HTC One M9
  8. How To Remove Blinkfeed From HTC One M9
  9. How to Turn Off Animation Scales on HTC One M9
  10. Enable Double Tap To Wake Up & Sleep Feature

HTC One M9 Gets Too Hot, Overheating

Problem 1: Hello guys. I have been following your blogs for a few weeks now but it seems you haven’t published a troubleshooting post for the HTC One M9. I have a problem with my phone. It’s getting too hot to the point that it’s not comfortable to hold it. I really don’t know what the issue is but I randomly am getting errors from different apps. One of the apps that’s giving up errors is Spotify. It’s saying something about the microSD card so I think it has a problem. But why is it my phone is getting too hot? By the way, this is my first smartphone so I’m still learning how to use it. Help me, please. — AJ

Problem 2: My HTC One M9 is 10 days old and since day 1 I noticed the phone was getting so warm. Don’t get me wrong here, I know the difference between “normal” warm from “abnormal” warm. Of course, I did my research online and I found out there were many M9 owners out there complaining about their phones overheating. Mine was just getting abnormally warm but not really “hot” as I could still touch and use it. Well, that was case until after a week. Now, the phone is just literally warm and there was a couple of times when it shut down automatically and I thought it was because the phone was actually overheating. What can you say about this issue? — Mike

Troubleshooting: Hi AJ and Mike! AJ, it seems the problem is really with your microSD card or, at least, that’s the cause why the phone is getting warm. It is obvious there are times when the card fails. When it happens, the phone will try to over and over again to detect and read it. That’s where warming enters. Remove your microSD card and observe the phone to see if it still gets warm. If not, try reformatting it to see if the issues gets fixed and if still not, then try putting in a different microSD card just to see if the phone is capable of reading a card without warming up. If it’s not capable of that, then consider having the phone checked or replaced.

However, if the phone still gets too warm even without the microSD card, then try to see if it’s app-related or not. Boot the phone in safe mode and observe closely if it gets warm with all third-party apps temporarily disabled. If so, it’s the phone; it’s one of those units that gets too warm without apparent reason at all.

Mike, if you’ve researched about the overheating issue with the M9, I know you’ve encountered legit claims from other owners that the phone is actually overheating even if the device is not used extensively. HTC denies it’s device is overheating and Qualcomm said it’s chip isn’t the cause of the problem. The manufacturer, however, rolled out a minor update that was said to fix the issue. Oh well, it throttled the performance of the phone a bit and many say the new firmware takes care of the problem. HTC must be working on something that will take care of this issue permanently but we really don’t know when the fix will come.

For those of you who might still be bugged by this problem but haven’t received the update that’s said to address it, turn off the High performance mode in the Developer options. This is one way to throttle the performance of the phone but it helps. Also, turning on the Power saver mode helps but it will limit the phone’s performance and features considerably.

HTC One M9 Auto-rotate Feature Not Functioning

Problem 1: Hi guys! I don’t see any One M9 troubleshooting posts yet but I’m contacting because I have a problem with my new phone. It’s barely a couple of weeks old and I just noticed the problem the other day when I tried viewing a webpage in landscape (phone turned sideways), it didn’t. Since I was busy that time, I let it go thinking it was some kind of a glitch. Today, however, I tried viewing webpages in landscape again and it’s not rotating. I checked the settings and Auto-rotate screen is enabled. So, I don’t know where the problem is and how to fix it. Help me. — Sheena

Problem 2: Good morning! Do you guys happen to know how to fix the HTC One M9 that doesn’t auto-rotate? My phone started to do that recently and I’m really not a savvy when it comes to smartphones and gadgets. I often play some games in landscape so I know it has been working before. But right now, it will only rotate sideways if I play a games that’s already in landscape mode. How can I solve this problem, please? — Merly

Problem 3: I need your help guys! My HTC One M9 doesn’t want to rotate it’s screen even if I completely tilted it sideways. I really, honestly, don’t know what caused this problem but I know that my phone has been working properly yesterday. There was an app I installed yesterday but already uninstalled it because it was the first thing I suspected but still the problem wasn’t fixed. I need your technical expertise on this guys. Thank you! — Vince

Troubleshooting: Hey guys! I know you may have already done this but please make sure the Auto-rotate screen feature is enabled and then, reboot your phone. For minor hardware and firmware glitches, a reboot may be able to fix them.

If the problem remained, then reboot the device in safe mode to temporarily disable all third-party apps. While in that state, try to see if the phone still won’t auto-rotate because if so, then the problem could be in the gyroscope or the firmware itself.

With that, the next thing you should do (especially if the phone has been auto-rotating before) is to recalibrate the gyroscope. Launch the Help app > tap Hardware misbehaving? > Hardware diagnostics > G-Sensor test. Follow on-screen instructions. After the calibration and the display won’t auto-rotate, perform factory reset. This is to rule out the possibility that it’s a firmware glitch. After the reset and the problem persists, then it’s time you let HTC know about it or your provider.

HTC One M9 Drains Its Battery So Quick

Problem 1: So I upgraded from One M7 to M9 thinking it’s way better than my previous phone but I was so disappointed when I found out it’s draining its battery like crazy. I am not an extensive user so my M7 would actually last about 12 hours. I would charge it in the evening so that when I wake up it would be fully-charged. I could go all day using it without the fear of going empty mid-afternoon but that is just not possible with my M9. Around 2 PM, the battery is around 16% to 20% and the phone will keep telling you it needs to be plugged in after 30 minutes when that happens. Why is this happening? Can this be fixed? — Jenny

Problem 2: Hello droid guys. Thank you for providing us a free medium to seek help. My problem is with my HTC One M9; it’s eating its battery faster than my old flip phone. It cannot even last more than 6 hours. I have to plug it in during lunch so that I can use it until I come home from work. When I arrive home I will again plug it. With my flip phone, I can go 24 hours without charging that old phone so I am really surprised an expensive “smart” phone like can’t last a day. Help me solve this problem, please. — Mel

Troubleshooting: Hi Jenny and Mel. There are a lot of factors that may contribute to the energy consumption of your phone but before you go into discovering whether it’s apps or the firmware that has issues, try to feel the temperature of your phone. If it gets so warm even if it’s used extensively, then it’s more of a hardware problem than anything else. Otherwise, try to check what apps are sipping all that juice so fast. Go to Settings > Power > Battery usage so you will have an idea where to start. Apps that use more power will either be disabled or uninstalled.

I understand you want to use the phone to its full potential but if it’s important to you to keep your phone powered up until your work is finished for the day, then turn the Power saver mode on. I know you’re handicapping your phone when you do that but you don’t have a choice except having the phone replaced. Oh by the way, you may also want to decrease the Brightness level of the display, turn off syncs, block notifications, and turn off vibration.

HTC One M9 Won’t Power On

Problem 1: Hi guys! I have a problem with my new (I mean 2-day old) HTC One M9 phone. It’s just won’t turn on no matter what. I thought the battery’s dead so I charged it; it won’t charge! Is there anything else I can do to turn it on?
Problem 2: Hello people. Thank you so much for everything you’re doing for us users. You know my phone just turned off today and it won’t power on…it won’t charge either. So, I think the battery’s just dead that’s why it won’t power on. However, I can’t get it to charge and that’s the problem. Why does a phone like this won’t charge? What do I do?

Suggestion: Hello guys! For a phone that won’t charge nor turn on, there’s nothing you can do, actually, except send it in for repair or replacement. So, contact your provider or the retailer where you bought it and have it fixed by their technicians or get replaced with a new unit. Always remember, opening the phone by yourself and tearing the seal will void the warranty.

HTC One M9 Cannot Send/Receive MMS

Problem: Hello droid guy! My HTC One M9 is a month old and so far, so good. I haven’t actually sent a picture message before I don’t know if the problem I have now was happening since day 1. Yeah, the problem is that I cannot send a picture message and can’t also receive because two of my friends said they tried to but I didn’t get it. Help me please. Thanks. — Sheila

Troubleshooting: Hello Sheila. I don’t know what your service provider is and where you got your phone but to fix this issue, try to enable or turn mobile data. After that, if the problem still persists, call your service provider, ask for the APN settings and let the rep walk you through setting it up on your phone. That’s it!

HTC One M9 Slowed Down After Installing Apps

Problem: So, I got a new phone, One M9, and I set everything up; my emails, contacts and installed apps. Then, the phone slowed down considerably. I don’t know why but it’s really slow for a powerful smartphone like this. Can you help me please. I never had an issue with my previous phone. — Jan

Troubleshooting: Hey, Jan! It’s probably just an app you installed. Boot the phone in safe mode and see if it lags or freezes while in that state. If doesn’t, then find that app that causing the problem and uninstall it. That should do it. However, if the phone still lags or becomes really slow while in safe mode, then reset it! I understand you’ve already setup everything but you really don’t have a choice right now. After the reset and the phone is still slow, have it replaced immediately.

Removing Pre-installed Apps on HTC One M9

Question: Hello guys! I have a quick question for you, how can I remove the apps that come with the phone? Oh, my phone is the HTC One M9, the new one. It’s running the latest firmware version, not rooted. I’m not really a tech person and it’s my first Android phone so I’m still learning how to use it. Thanks guys! — Hayley

Answer: Hello Hayley! Some pre-installed apps can be uninstalled but some just can’t and one way to know which of them can be ditched, go to Settings > Apps and swipe to the All tab. Scroll to and tap the app you wanted to remove. If there’s an Uninstall button, then it can be uninstalled. Otherwise, try to find the Disable button. In this case, the app including its services can’t be uninstalled but can be disabled.

Moreover, I don’t know why you want to uninstall the pre-installed apps but there’s another way to somehow “hide” the app so that you won’t see its icon when you open the app drawer. Tap the Home button, then the Apps icon. Touch the icon that shows three dots at the top right and then choose Hide/unhide apps. There will be checkboxes beside the icon of every app, tick the ones hidden and hit Done. You can still show all hidden icons by following the same steps and unchecking them.

How To Remove Blinkfeed From HTC One M9

Question: Hey guys. I know Blinkfeed is part of my One M9 but I want to remove it. How can I do that? Or can I remove it from my phone at all? I just don’t like it. Thanks guys! — Jason

Answer: Hi Jason! Yes, you can definitely remove Blinkfeed if you don’t like it. Just head to Settings > Personalize > Manage Home screen pages > scroll to Blinkfeed > tap Remove. Bye, bye Blinkfeed!

How to Turn Off Animation Scales on HTC One M9

Problem: Hello. Okay, so my phone’s kinda slow. It’s the HTC One M9. I asked my son how to make it smooth like before and he said to turn off animation scales. How on earth can I do that? Children today can’t just provide you with complete information! — Joe

Solution: Hey Joe! Yeah, children today are really kind of busy…with their gadgets, most of the time. But he’s right. One way to make your phone buttery smooth again is to turn off animation scales. There are three of them and you can find them under Developer options.

The first thing to do is turn on the Developer options on your phone. Go to Settings > About > Software information > More > tap the Build number seven (7) times.

Now, go back to Settings. Find Developer options and tap on it. You can now see Window animation scale, Transition animation scale and Animator duration scale. Just their values to zero (0) and you’ll notice the difference for sure.

Enable Double Tap To Wake Up & Sleep Feature

Question: Hello guys! First of all, I just want you to know I’m a noob when it comes to technology that’s why I’m seeking help. I got this very complicated phone, thanks to my daughter! She gave me this phone because she said it has a lot of features I will like. True enough, the phone is very good with its call and text functions. I tried to browse the internet and found something interesting about this M9 phone. It said in one article that among the many features is the double-tap the screen to wake the phone up. This feature is really very useful to me. I think I even wished my old phone to do that the moment I touch it but the old flip phone by Motorola couldn’t do that. Now, please help me how to enable this feature. Thanks! — Mary

Answer: Hi Mary! Yes, the new HTC One M9 has the feature called Double-tap to wake up & sleep. Head to Settings > Display & gestures > Motion Launch gestures > and tick Double tap to wake up & sleep feature. With that feature enabled, you can wake your phone screen by simply double-tapping it. You can also put it to sleep by doing the same. Enjoy!

Engage with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy Note 4 Problems, Errors and Glitches [Part 3]

Galaxy-Note-4-Problems-3

Hey guys. It’s just another part of our new Samsung Galaxy Note 4 problems troubleshooting series. In this post, I included ten problems sent to us by our readers and judging from the number of emails we received shortly after we published the first part, we could reach up to 10 parts even if we stopped receiving emails now. But helping our readers is one of our priorities so we will continue publishing articles like this for devices we support.

We are always open to your problems and questions so if you have any, feel free to contact us at [email protected]. We cannot guarantee to respond to every email that comes in to our inbox but rest assured we take time reading them. Our responses will be in a form of articles like this. You may also post your concerns on our Facebook wall or Google+ page. I suggest you go through the first two parts of this series: Part 1, Part 2.

The following are the problems I addressed in this post. Click on a link to jump to a specific problem:

  1. Photo Gallery Albums Disappeared
  2. Can’t Delete Internet Tabs
  3. Lengthen Ring Pattern
  4. Soft Keys Keep Blinking
  5. Stock Calculator Talking Back
  6. Randomly Dials Phone Number
  7. Gets Emergency Calls Only Error
  8. Private Mode Failed Error
  9. Gets Too Hot
  10. Apps Keep Crashing

Samsung Galaxy Note 4 Photo Gallery Albums Disappeared

Problem: Hello, I purchased a Samsung Galaxy Note 4 from Verizon on December 1, 2014. I purchased it primarily because of the camera and beautiful photo display. The phone was set up by Verizon, and we double-checked that all of my photos from my Droid Razor (from device and on SD card) were visible on my Note 4 from my SD card.

A couple days later, I sat down to create photo albums with the Gallery app (yellow flower icon). This was very easy, and I handily created about 12 albums. For each album, when I completed selecting the photos for the album, I selected “move” rather than “copy.” I presumed these albums would be stored on my SD Card as albums, and that by selecting “move” I was simply taking them off of the “general” photo album (which had about 3,000 photos). I did not think the albums would be stored in the cloud or on any other program. All the photos in the albums were visible as albums when I finished.

On December 11, 2015, after several days of taking gorgeous photos in Las Vegas, I took my phone out of my pocket and heard some sounds as if phone keys were being dialed. I looked at my phone and saw a skinny horizontal green stripe/line glowing on my screen and moving (like an app loading) to the right of the screen. I had no idea what was happening or what to do. There was nothing on the screen explaining what was happening. I thought my phone was set to only update manually, and I never authorized an update of anything.

I opened the Gallery later to view the days photos, and discovered that all of my albums were “gone.” I couldn’t find them anywhere.   I also noticed that I had 2 new icons, one for Google+ photo app, and one for Picasa photos. At first, it looked like my Gallery photos were all showing up in the Google+ photo app, except for the albums I had created. That is no longer the case; random photos from my Gallery are in Google+ photo app.

I am still trying to figure out where my Gallery albums went. I called Verizon, I went to the Verizon store, I called Samsung, I have searched on-line for answers. I’m getting nowhere. Neither Verizon nor Samsung had any idea what happened to my phone. It is my impression that the OS was being upgraded to Lollipop but it didn’t take. Hence I now have the Gallery App without my albums and the Google+ photo app without the majority of photos. I guess this is a Google issue but I have no idea how to get through to them. So my operating system is Kit Kat, apparently with some Lollipop apps. It’s messed up. I am wondering what will happen to my phone when it is upgraded to Lollipop. At least I have taken the precaution of backing up my photos on my laptop.

I notice that the Verizon Cloud app indicates that I have used 5GB of storage, but I have no idea how that happened. Furthermore, the Verizon Cloud won’t open, so I cannot check what is stored there. It would be nice if that’s where my albums went, but at this point I doubt it.

Do you have any idea what happened to my phone or my albums and what I can do? I am considering taking my SD card to the computer store near me to see if they can recover the photos. No charge if they can’t recover anything. At this point I feel pretty hopeless.

Of course life goes on without photos, and I remind myself of that frequently. If I hadn’t gotten a smartphone many years ago I wouldn’t have all these darn photos so it’s really no big deal in the greater scheme of things. However, it galls me that I paid an arm and a leg for this phone and it does not work correctly and Verizon and Samsung, who sold me the device, don’t support it. OK. TMI? I tried to be thorough. Thank you for your assistance. — Laura

Troubleshooting: Hi Laura. Thanks for being thorough. First and foremost, I want to say that the Gallery app is just a multimedia “manager” and it doesn’t store those photos. Meaning, the photos need to be stored somewhere else and Gallery will detect them if they were stored in a directory that can be accessed by the app.

Secondly, I don’t know for sure what that “skinny horizontal green stripe/line glowing on the screen” is. If it were a firmware update and it has gone bad, there’s a chance some of settings were reset.

You mentioned that some of your photos appear in the Google+ photo app. It means your phone was set to automatically backup pictures. They will be uploaded to your Google+ photo account. You can view them by logging in to your Google account that is linked to your phone. Some of the photos may have also been uploaded to your Verizon Cloud account. If you don’t know your credentials to log in to your account, please call Verizon for it. They sure know how to let you in without much of a trouble.

Laura, honestly, I am intrigued of this issue and I would want to take a look at it if I had a chance. As of now, all I can do is speculate what happened to it despite having the information you included in your message. I, however, think it’s more of a microSD card issue than anything else and I’m glad to know you backed up your photos to your laptop.

In my opinion, we could never retrieve the albums but it doesn’t mean photos were deleted with them. Albums are temporary “label” or category we create to segregate photos and videos depending on our preference and they exist only in the Gallery. If you open Google+ photo app, you’ll notice it doesn’t follow the order of photos in the Gallery. I think the main concern here is whether the photos were deleted or not.

Try to check your microSD card. Try to snap a photo using the phone camera and move it to any directory in the microSD card to find out if you can still save to it or, at least, access it. If you can’t, then it’s up to you if you want to hire a tech to recover your photos or fix the problem for you. But if you already have backups of your photos in your laptop, there’s no point in paying for the recovery of those photos. You may reformat the card and copy photos into it. But note that other data you may have saved in it will be lost.

Can’t Delete Internet Tabs on Note 4

Problem: Hello DG,

This new Samsung Note 4 will not delete tabs in the Internet pages after use. My Note 2 worked perfectly in this sphere.

I can go as far as deleting the tabs by touching any of the symbols on the tabs followed by ‘No Tabs’ message but these then all reappear upon returning to the Internet section . (See three screenshots) How to delete these old tabs?

Otherwise it’s working well so far. Thanks, John.

Troubleshooting: Hey John. This issue was common with S3 and S4 and I encountered several issues that exactly show the same symptoms as you’re experiencing now. Most of the time, it’s a glitch and basic troubleshooting like clearing the cache and data of the Internet app will fix it.

There were, however, instances that factory reset was needed or even firmware update if available was required to solve this problem. But as for me, it’s not worth the trouble. There are several internet browsers that offer better services than the stock browser. It’s not a fix but it surely is the best workaround.

Clear Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Internet app.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, then OK.

Lengthen Ring Pattern on Note 4

Problem: Dear Droid guy, I just got the new Note 4 for Christmas and prior to that had the Note 2. My problem is neither of these phones ring long enough for me to get to it and answer it. I think they ring three or four times at the most and there is no setting that gives you an option for setting the number of rings. Is there another solution and why in the world don’t they include that option? Thank you very much for your help. — Janie

Troubleshooting: Hi Janie. Nice phone! There’s a code you can dial to change the length of the ring time but I’m not sure if it varies from carrier to carrier. If you got a T-Mobile variant, I know the following will work:

  1. From the Home screen, tap Phone icon.
  2. Dial **61*Divert Number*11*N#

Where:

  • Divert Number = any phone number
  • N = 5 – 20 seconds in 5 second blocks

I know someone who wasn’t a T-Mobile subscriber but used this code and it worked. It’s worth a try and I hope it helps.

Note 4 Soft Keys Keep Blinking

Problem: I have a sprint note 4 and all day the soft keys blink . Any idea does not seem to a hindrance to performance just concerned the blink might be a short of some type. — Rodney

Troubleshooting: Honestly, never encountered this kind of problem before but there’s a chance a third-party app is causing this as there are apps in the Play Store that can control the LEDs inside the phone. To verify further, kindly boot your phone in Safe Mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

When in safe mode, observe closely to find out if the soft keys still blinks. If so, then there could be a little issue with the settings:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘DEVICE’ section.
  3. Tap Display and Wallpaper.
  4. Touch Touch key light duration.
  5. Play around with each setting.

I hope this helps.

Note 4 Stock Calculator Talking Back

Problem: First I want to thank you guys for all the help that you provide. But I tried both fixes on my verizon note 4 for the calculator to stop announcing, and the first one “talk Back” was not on. and the second one I do not have on my phone “Keeper Fastfill”. I’ve done a search on my phone for that file and it shows no results. Also under accessibility I don’t have a “services Section”! Please Help. Thanks again in advance! — Robert

Troubleshooting: First off, just for the information of everyone reading this now, I already addressed this problem in the second part of this series. Apparently, the problem continues and there were owners who said my solution didn’t work for them. So, here’s what I’m going to do, I will share with you the email of one of our readers who “resolved” this issue by following a different route:

I have been having the same Talking Stock Calculator problem like others who encountered it.

I tried the two solutions that you presented in your article Samsung Galaxy Note 4 Problems, Errors, Glitches, and Solutions [Part 2]

Unfortunately I don’t have Keeper Fast Fill active in Services.

Eventually I found that turning every in Services to OFF did the trick.

Home, Settings, Apps,   Settings, Personalisation, Accessibility

Under Services, set everything there to OFF

Note I tried turning Media to Off/Mute which temporarily stops the Stock Calculator from talking, but viewing Videos or YouTube is in Silence until you unmute the Media Setting for proper sound, then you have the Talking Stock Calculator problem again.

Note 4 Randomly Dials Phone Number

Problem: Hi. I purchased the Galaxy Note 4 on first date of availability. Therefore, I have owned this phone for approx 2 months and have experienced the following issue since original purchase date:

During/in the process of typing a text message, my phone will actually begin to dial & call that SAME phone number/contact person.   This happens very “randomly” and during approx 1/2 of the text messages I attempt to create. Therefore, I have found no consistency to assist in determining the cause. Last, please note that I’m particularly careful NOT to touch any other buttons (other than the letters needed for the text message).   Therefore, this issue has been quite perplexing! (And my cellphone carrier had no answers, as well).   Any thoughts on cause and how to resolve? Thank you! — Cathy

Troubleshooting: Hi Cathy. It’s either a glitch in the screen or a bug in the firmware. If there were times when the phone randomly launched apps on its own, then it’s a screen issue, otherwise, it’s probably a bug and might be fixed with updates.

Based on your description, however, we can’t abstract more information that would lead us to theorize a cause of the problem. There isn’t even a pattern. I’m not sure how much data you already have saved in your phone but one important troubleshooting procedure I want you to try is the full master reset. Please note that all data saved in the phone’s internal storage will be deleted, so back them up before following the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the problem persists after the reset, the problem could be more serious than we think. Having it checked by a tech may be necessary.

Note 4 Gets Emergency Calls Only Error

Problem: Hi, I bought a Samsung Galaxy note 4 at Malaysia a week back and am back in Bangalore now. Wifi used to work on the note 4, but now it is not registering on the network, it says only Emergency calls. I tried selecting the network manually, automatically, it says try later not now. This is happening for the whole day. Tried switching it off and on. Still the problem persists. How to make it work. No calls, no SMS. Regards, Mangala.

Troubleshooting: Hey Mangala. It’s probably a network issue more than anything else. If you have a different SIM card, try it. It might just solve the problem. Otherwise, I would suggest you call your service provider and have them figure it out for you. If they can’t fix it, I try factory reset as it often fixed issues like this. But be warned though that you will lose all your data saved in the internal storage, so back them up first.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Note 4 Private Mode Failed Error

Problem: Bought my Note 4 just under two weeks ago. From the start I could not get the private mode to work. When I go to the settings → private mode. The on/off switch will not stay on. I will select on. Then pop up ask for me to swipe my finger print. Once I swipe I get an error message that “private mode failed”. Then the on/off switch goes back to greyed out off.

Troubleshooting: If there were stock apps connected to the Private Mode that were uninstalled or disabled, the error message pops up. However, stock apps can only be disabled or uninstalled if the phone is rooted. If this happened to you shortly after you rooted or uninstalled any apps, then I’m sure you already know what to do. If you flashed a custom ROM then you must have tripped the Knox counter, which also leads to this error message.

As you can see, both of the cases I mentioned here are connected to rooting. However, if you haven’t done any of these, then it must be a glitch or a bug in the firmware, although, it may not be solved by any troubleshooting procedures but master reset.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 Gets Too Hot

Problem: Dear Mr Droid guy, I had my Note 4 for a month and low and behold my phone get too hot to the touch. I found out that my battery is the cause of it so I got it replaced. About a month later after I replaced my battery my device is getting hot just like the first time. I guess what I’m saying is why is my device is running hot from time to time even with the replacement battery. I have not dropped my phone, I have no case, nor it is not subjected to any forms of liquid not even the rain. Do I need to replace my device or what? — Winthrop

Troubleshooting: There are several factors that contribute to overheating and in your case, we really cannot determine if it’s just the battery that’s causing it or there are others. The fact that the phone gets too hot “from time to time” is evident that there could be other factors aside from the battery if it is, indeed, one of the factors. One of the most common causes of overheating is an app that’s forcing the processor into hyper-drive and the screen constantly turned on–a heavy game.

I’m not sure how frequent the phone becomes hot or if it gets overheated while using an app but it it’s frequent, then you can closely observe the phone. Boot it in safe mode first to temporarily disable third-party apps.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Once in safe mode, observe the phone if it still gets too hot. If not, then find the third-party app that’s causing it, otherwise, it’s time you brought the phone to a technician and have it checked but before doing so, reset it first to see if it makes a difference.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 Apps Keep Crashing

Problem: Hi, currently I own a Samsung Galaxy Note 4 which I just bought a couple of month ago. The problems are, it keeps restarting by itself. Not constantly, but every 5 minutes or so. It also gave me a “Unfortunately, your app has stopped.” notification quite often. Not only in some specific application, but practically every app that I used, gave me the notification several minutes after I opened it. So I need to quit the application and re-open it. It bothers me every time I start writing some texts and e-mails, I need to re-writing it again because of it.

I’ve already done the master or factory reset, clearing cache, and sent it to the service centre. But it still doing the same. Is there any other way I could fix it? I’m really hoping that you can help me guys. Thank you! Regards, Ana.

Troubleshooting: You know, Ana, there are no other bloggers out there more serious than we are in helping our readers. But we can’t do it properly if there aren’t enough information for us to theorize or even speculate what the problem really is.

In your case, you mentioned that the main problem is that applications crash. We want to know what those applications are because apps are divided into two general categories: pre-installed and third-party. Pre-installed apps are those that came with the phone while third-party apps are the ones you downloaded from the Play Store and installed in your phone.

If third-party apps are crashing, then we can say the problem isn’t with the firmware or the phone. Otherwise, the problem could be more serious than we think it is. Since you didn’t include a single name of an app that crashes, it made the problem even more complicated for us. It could also be very helpful if you included the time the problem started even if it’s just an estimate. I am sure, the problem happened just recently because if you encountered it since day 1, you must returned it or have it replaced, right?

After you did the factory / master reset, have you tried opening a stock app prior installing third-party apps? If so, were you getting the same error? If the problem occurred only after you installed some apps, then the problem could with the apps you installed.

You also said you already sent the phone to a service center. So, what did the techs tell you about the problem? I’m sure they must have said something; they couldn’t just give you back the phone and say nothing.

Did this problem happen after an update or a failed update? If so, then flashing the firmware will solve the problem.

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