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Samsung Galaxy S9 Plus Gallery keeps crashing, showing “Gallery has stopped” error (easy fix)

The error message “Unfortunately, Gallery has stopped” in your Samsung Galaxy S9 Plus is a notification that tells you about Gallery that crashed for some reason. Either you get that error message or the app may just close on its own without any warning. There are times when an error shows up after a few minutes of using the app. Basing on the content of the error, there’s no clear indication that would tell us immediately the reason why it’s happening so you really have to do some basic troubleshooting to get rid of the problem.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus that’s plagued with the “Gallery has stopped” error. We will consider every possibility and rule them out one by one until we can determine what the problem is all about and what needs to be done to fix it. If you’re one of the owners that’s having this kind of issue, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Gallery that keeps crashing


The following solutions have been proven to fix issues like this one. You may not need to do all of them. In fact, depending on the nature of the problem in your device, you may also have to do one to make it work perfectly again. Try to see if one of these solutions can help you…

First solution: Reboot your phone first

If it’s the first time that the Gallery crashes either it’s represented by an error or just closes on its own, it’s very much possible that it’s caused by a minor issue and you may not have to do some complicated procedures to fix it. Most of the time, if the problem is caused by a glitch in the system, a reboot is more than enough to rectify the problem and that’s what I want you to do right now. Reboot your phone normally and try to open Gallery to verify if the problem is fixed. If it still crashes after that, then try the Forced Restart:

  • Press and hold both the volume down and power keys at the same time for 10 seconds or more.

Such procedure will refresh your phone’s memory by reloading all apps, services and core functions. It’s very effective against minor firmware and hardware issues. However, if the problem continues after this, then you have to move on to the next solution.

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Second solution: Find out if it’s caused by a third-party app

Running your device in safe mode will give you an idea if the problem is caused by a third-party app or not. While in this environment, all downloaded apps are temporarily disabled so if Gallery works perfectly, then it means there’s an app that’s causing all this. You have to find out which app it is and just uninstall it. The Gallery should work properly after that.

Now, here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And here’s how you can uninstall apps from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the app is still crashing in safe mode, then you need to troubleshoot the app now.

Third solution: Clear cache and data of Gallery

This will reset the app and bring it back to its default settings and configuration. If the problem is with Gallery, then this procedure will fix it for sure. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases.

Fourth solution: Wipe cache partition

Doing this will delete all system caches and replace them with new ones. This will be done automatically but you need to run the device in Recovery Mode and initiate wiping of the cache partition. After which, the phone will do the reset.

It’s important that you do this procedure because if there are some corrupt caches, the error might be just one of the problems that’s happening in your phone. Here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Fifth solution: Backup your files and data and reset your Galaxy S9 Plus

A reset will fix most of the firmware related issues including this one. However, we’re always hesitant to suggest it because there’s no guarantee you won’t lose some of your files during the reset as it deletes all personal files and data saved in your phone’s internal storage. At this point, you have no other choice but to reset your device to fix the problem. So, take time making a backup of your important files and data. You may copy them over to your SD card or transfer them to your computer. Before you actually reset your phone try to remove your google account from your phone so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

As long as the problem isn’t due to firmware modification of any sort, a reset will fix it. I hope that we’ve been able to help you one way or another. If you still have other concerns you want to share with us, contact us or leave a comment below.

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Fix Samsung Galaxy Note 7 “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” is one of the most common errors any Android user may encounter. Now, #Samsung Galaxy Note 7 (#Note7) owners seem to be bugged by it and we are obliged to look into this matter since we have readers who already complained about it.

galaxy-note-7-gallery-has-stopped

Fortunately, this kind of problem is not serious although it appears to be especially to new owners. That being said, you can fix this problem without any help from a technician, however, you need to patiently rule out one possibility after another to be able to reach a conclusion and determine what the problem really is.

But before anything else, if you have other issues with your device, make sure you drop by our Note7 troubleshooting page for we have already addressed some of the most commonly reported problems that owners encountered since the device’s release. Try to find issues that are similar to yours and use the existing solutions. You may also contact us through our Android issues questionnaire if you need further assistance.

Fixing Galaxy Note 7 “Unfortunately, Gallery has stopped” Error

Apparently, the error message speaks of the Gallery app or the multimedia manager that’s pre-installed on your device, which crashed for some reason and stopped working. While the Gallery is a pre-installed app, some third-party apps and services are using it especially third-party gallery apps, video players and other multimedia managers that’s why it’s very much possible that it crashed due to some third-party elements.

Now, here’s what you need to do to try and fix this problem…

Step 1: Reboot your Note 7

It’s a very simple procedure but very important and helpful especially if the problem occurred without apparent reason or cause. Rebooting your phone will refresh its memory and if the problem was caused by a minor glitch in the firmware or hardware, a reboot will be able to fix it. However, if the problem continues after the reboot, then the next step will isolate the problem further.

Step 2: Reboot your Note7 in safe mode

Yeah, it’s still a reboot but not like the normal one because you’re actually putting the device in diagnostic state wherein only pre-installed apps and default services are running. When in this state, try to open the Gallery app or do the things that can trigger the problem just to test if the error still pops up. Here’s how you boot your Note 7 in safe mode…

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

Assuming the error stopped in safe mode, this confirms our suspicion that one or some of the third-party apps is causing the problem. You have two options to resolve the problem; either to disable the app or uninstall it. But that’s easier said than done because obviously, we don’t know at this point which app is causing the problem. Therefore, you must begin your search for apps that you recently installed until you can discover the culprit.

But what if the error still pops up in safe mode?

It’s time to go after the firmware because in this case, the problem might be with the Gallery app itself or other pre-installed apps that are embedded in the firmware. Unlike third-parties, some pre-installed apps can only be disabled at the most, although clearing their caches and data sometimes help.

Step 3: Delete your phone’s system cache

Every app and service that runs on your phone creates caches that are necessary in making the phone run faster and smoother. But sometimes, these files get corrupted and when they do, there are adverse effects on the phone’s performance and not only that, some apps may also crash and the error just like the one we’re trying to solve here shows up.

The corruption of the system cache may also be caused by a firmware update but this may result to a totally different issue like bootloop or being stuck during boot up and that’s a different story.

But anyways, here’s how you delete the system cache in your phone…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Doing this procedure will force the phone to create new caches and it might just fix the problem with the Gallery app. However, if the problem still persists after doing this procedure, then you have no other option but to do the master reset.

Step 4: Clear the cache and data of the Gallery app

Just before you reset your device, make sure you try to reset the Gallery app first since the error explicitly mentions the app. Clearing the app cache and data will bring it back to its default settings and most of the time app problems can be fixed by this very simple procedure. Here’s how…

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch Gallery.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

If this doesn’t fix the problem, you really need to do the reset.

Step 5: Perform master reset on the Galaxy Note7

This must be the last procedure you need to do. For a brand new phone like the Note 7, there’s no point in doing further troubleshooting if the problem can’t be fixed by the reset. But if this is the case for you, then you should immediately request a replacement.

For those who want to do further troubleshooting, here’s how you effectively reset your phone:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

Other Situations

This is an important section because I want to include some of the situations that may also occur or result to the same error– “Unfortunately, Gallery has stopped.”

  • For instance, there are times when the Gallery app crashes when the Camera app opens. Both of these apps are connected. In fact, they work side-by-side; the moment the camera snaps a picture or records a video, the Gallery app will immediately manage the files. Therefore, if the Gallery crashes when the camera is used, you should first troubleshoot the Gallery app then then camera app.
  • Should the app crashes after an update, you must first clear its cache and data and if that fails, wipe the cache partition.  These two procedures alone are more than enough to fix this problem.
  • There are also times when the Gallery crashes every time a picture is shared or sent. When this happens, the problem is with the app that’s trying to share or send the picture. You must clear the app’s cache and data as well and if it’s a third-party app, uninstall and reinstall it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.