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Gallery Keeps Crashing

Fix Samsung Galaxy S7 “Unfortunately, Gallery has stopped” error message & related issues

  • Learn more information about the error “Unfortunately, Gallery has stopped” on the Samsung Galaxy S7 (#GalaxyS7).
  • Learn how to #troubleshoot the error by following the steps cited below and know the procedures you should do in a bid to fix the problem.
  • Read about the problems sent by some of our readers that are related to the error message mentioned above.
  • Learn more about the clearing of the cache and data of the Gallery app, wiping the cache partition, booting in safe mode and doing the master reset.

Galaxy-S7-Gallery-has-stopped

App crashes are very common issues and ever since we started supporting flagship Android phones, we already received hundreds, if not thousands, of problems relating to apps that close on their own, return error messages, freeze and lag. One of those problems or errors is “Unfortunately, Gallery has stopped,” which is supposed to be a minor Gallery app problem.

There were, however, reports that issues like this may escalate to serious firmware problems or it could already be a result of conflicts within the system. But the thing is we really don’t know what caused it, so as a rule of thumb, you must begin your troubleshooting in the app level.

In this post, I will guide you through in troubleshooting this specific error as well as answer some of the questions we received from our readers that are related to this problem. Read on to learn more about it as well as understand other issues that might be connected to it.

If you have other concerns though, visit our troubleshooting page and find issues that are similar or related to yours. Use the solutions and troubleshooting procedures we suggested. If they don’t work for you or if you need further assistance, then you may contact us through our Android issues questionnaire.

Troubleshooting “Unfortunately, Gallery has stopped” error on Galaxy S7

The purpose of this troubleshooting procedure is to know what caused the problem and from there we can draft a procedure that may fix it. However, there’s always a possibility that you may need help from a technician. Also, we’re not forcing you to follow our instructions if you’re not comfortable doing them as there are always room for errors.

The error message “Unfortunately, Gallery has stopped” is referring to the Gallery app that’s crashing or force closing. Here are the steps that will help you fix it…

Step 1: Reboot your phone first

If the error just popped up out of nowhere, then there’s a chance the system or the app itself glitched causing the Gallery to crash or force close. In this case, a reboot is necessary to refresh your phone’s memory as well as run pre-installed apps during boot up.

Should the error show up when you open the app, try to open it again and if the error returns, then a reboot is necessary.

Step 2: Clear the Gallery’s cache and data

After the reboot and the error remained, then troubleshoot the Gallery app by doing this very simple procedure. What it does is delete the caches created by the app itself as well as the data and user preferences. In other words, you need to reset the app to its factory defaults. It’s very effective if the problem is at the app level.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 3: Isolate the problem by booting your Galaxy S7 Edge in safe mode

Being the app that manages pictures and videos, it is connected to other apps pre-installed or third-party. For instance, it’s connected to Facebook natively for sharing or to the Email app for the same reason. If one of these apps crashes, it may affect the Gallery, thus, causing it to crash as well.

Booting in safe mode doesn’t fix the problem but it gives you an insight as to the cause of the problem. If it’s caused by one of the third-party apps, then the error shouldn’t appear in safe mode because all third-party apps and services are temporarily disabled in that state.

On the other hand, if the error still shows up in safe mode, then you’ll only be dealing with pre-installed apps or the firmware.

Step 4: If error won’t show up in safe mode, find the app that’s causing it and disable or uninstall it

Let me explain briefly, as I said, in safe mode all third-party apps are temporarily disabled. So, if the error won’t show up, then it was caused by one of the downloaded apps.

If you troubleshoot a third-party app, you should begin with newly installed apps then find ones that are connected to the Gallery app. For instance, look into social media apps as they often latch themselves into the Gallery for easy sharing of pictures and videos.

It is recommended that you disable one after another just to find out which one is the culprit. Once you find it, you may either disable or uninstall it, although the other option is to find out if there’s an available update for it. That may help.

Step 5: If error shows up in safe mode, then troubleshoot at the firmware level

Pre-installed apps are embedded in the firmware, if they crash, then it’s more likely a firmware issue more than anything else. That is why at this point, you need to troubleshoot at the firmware level already. However, due to the fact that you may have a lot of data and files in your phone, you need to do the safest procedures first. In this case, try deleting the system cache first. This is most effective if the problem or the error started showing up after an update and here’s why…

Caches are created so that apps and services will run smoothly with the current system. If an update happened, there’s always a possibility that conflicts will occur when the new system uses old caches. These files are expendable; you can delete them and the system will replace them with new files. So, don’t worry. Here’s how you do it…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 6: At this point, you are left with only one option–Master Reset

If you followed the troubleshooting procedure from step 1 through 5 and the error didn’t disappear, then you need to reset your phone just to fix the “Gallery has stopped” error.

 

Again, it is supposedly a minor app problem but since it remained after the troubleshooting steps you’ve, then it’s better you bring the phone back to factory defaults.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Now that we’re done with the troubleshooting, it’s time we tackle some of the problems our readers sent us.

Fix Problems that Cause Gallery App to Crash on Galaxy S7

Those who contacted us about this problem, please try to skim through the problems below to see if your concern is among the ones I cited. If not, you may visit our troubleshooting page or contact us.

Q: “Hello guys. My Galaxy S7 is acting up as of late. Yesterday an error kept popping up when I view my pictures regardless if they were copied to my phone or taken by the camera. The error message says ‘Unfortunately, Gallery has stopped’ and I can only click OK or REPORT but either way, the error would still show up. Can I do something about this?

A: It seems like it’s really just an app problem. So, all you need to do is clear the cache and the data of the Gallery apps. Follow the procedure in step 2.

Q: “Whenever I open the camera and take pictures, an error shows up saying about the Gallery that stopped working. I really can’t remember when this error started but it was always the camera app that triggers it. Actually, I already tried clearing the cache and data of the camera app but the problem wasn’t fixed. What do I do next?

A: I understand you already cleared the cache and data of the camera app, which triggers the error. But as you said, the problem remained so this time, try doing the same thing for the Gallery app itself. You may also try to check if there’s enough storage in your phone’s internal storage.

If you set the camera to save the pictures directly on the microSD card, then try to check if the phone can still read from and write on it.

Q: “An update came in a few days ago and my phone started to show a lot of errors like phone has stopped, gallery has stopped, camera has stopped, and even settings has stopped. It’s a Galaxy S7 and I bought it brand new but I believe it was the update that messed it up. Can you guys instruct me what to do about it?

A: What you’re dealing with right now isn’t minor app problems but rather a more serious firmware issue that may have been caused by the recent update. That said, there’s no point in following the troubleshooting procedure above as you said, you can’t even access Settings as it also crashes. However, try booting your phone in safe mode and backup your data from there then do the master reset. Follow steps in step 5.

Q: “When I open the Gallery app to view some pictures or to share them, the camera crashes. An error would show up telling me about the camera that stopped working. Why is my Galaxy S7 doing this? Have you encountered this problem before? If so, what do I need to do to fix this? Thanks.

A: I think the troubleshooting I drafted above will work on this. Just follow steps 1 to 5. But I believe clearing the cache and data of the Gallery and Camera apps will fix this problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 Error: Unfortunately, Gallery has stopped

The error message “Unfortunately, Gallery has stopped” which you may encounter sooner or later with your new Samsung Galaxy Note 9 means that the default pictures and videos manager has crashed. It’s a very common issue that plagued many of the owners of the Samsung Galaxy S9 and Note 8 that’s we anticipate to also occur with the new Galaxy device.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that may also encounter this said problem. I will share with you the solutions we’ve been using to address the issue. We are serious in helping our readers that’s why we publish articles like this. Regardless whether you have this problem now or not, if you have a minute, then continue reading below as this post may be able to help you somehow.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with Gallery has stopped error

The Gallery is a pre-installed app and it works together with camera so users have a better experience when it comes to taking and viewing pictures and videos. That said, it’s possible that the problem could also be caused by the camera or it could just be an issue with the app itself. The following procedures will help you determine what the problem really is and how to deal with it…

First solution: Open Gallery in Safe Mode

There are times when third-party applications will cause pre-installed apps to crash. In the case of the Gallery, it’s also being used by many applications especially Facebook, Instagram and other apps that offer picture and video sharing services.

We need to find out if the crash is caused by a third party or not that’s why you need to run your device in safe mode. By doing this, you’re temporarily disabling all downloaded apps and services associated with them. If the problem doesn’t occur while in this mode, then it means that a third-party app is causing Gallery to crash. You just need to find out which of the app causes the problem and get rid of it and the problem will be solved.

Here’s how to run your Galaxy Note 9 in Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If there’s a need to uninstall an app that might be causing the problem, then here’s how you do it on the Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

If Gallery, however, still crashes while in safe mode, it might be just an issue with the app or the camera Move on to the next solution.

Second solution: Reset Gallery and Camera

To reset an app means to clear its cache and data so it will be brought back to its default settings and configuration. If the problem is with the app only, then this procedure is more than enough to fix it. Reset both Gallery and Camera as both are connected to each other…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Gallery (for the next round choose Camera)
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the problem continues to bug you after doing this, then try the next solution.

Third solution: Reset All Settings

This procedure is also among the most effective solutions which you can do anytime to refresh your phone and give it a fresh start. It has the effects of a reset but none of your files and data will not be deleted. In other words, it’s safe for your personal files yet very effective in fixing issues. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

After this, open Gallery to know if it still crashes or not. If it still does, then the next step will take care of it.

Fourth solution: Master Reset

Any app-related issues can be fixed by a reset provided the firmware hasn’t been modified in any way. While we know that this procedure is very effective, we are often hesitant to suggest this because you may lose some important files. But after exhausting all other possible solutions and the problem continues, then you have no other choice but to reset your phone. However, before you do that, make sure to backup your files as you may lose some of your files. After the backup, follow these steps to reset your Note 9…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 Plus with Gallery that closes when taking pictures (easy steps)

The Gallery is always connected with the Camera as the latter takes pictures while the former manages them. When one app has a problem, it’s possible the other is affected and that could be the case with some of our readers that own Samsung Galaxy S9 Plus units. We have received reports from our readers saying that the Gallery in their phones closes when they take pictures. It might be just a problem with the Gallery or Camera, or it could also be an issue with the firmware.

In this post, we have to determine why this issue keeps on happening so that we will have a shot at fixing it. So, we will try to consider every possibility and rule them out one by one until we can easy pinpoint the issue. If you’re one of the owners of the Galaxy S9 Plus or any Android device for that matter, then continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S9 Plus with Gallery app that closes when taking pictures

Most of the time, applications-related problems are not that complicated but in this case since the app in question is the Gallery which only crashes when the camera is used to take pictures, we really can’t be sure which the problem lies. So we have to troubleshoot your phone thoroughly to get this sorted out. Below are the solutions which may fix this problem…

First solution: Take pictures in Safe Mode

Running your phone in safe mode will immediately tell you if this problem is caused by one or some of the third-party apps you downloaded because in this mode, all third-party applications and services are temporarily disabled. So, if you can take pictures without the Gallery crashing, it’s confirmed that the cause of the problem is a third party. The next thing you should do is find that app and uninstall it.

Here’s how to reboot your phone in safe mode;

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And here’s how you uninstall applications from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

If the Gallery still crashes while in safe mode however, then try doing the next step.

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Second solution: Clear cache and data of the Gallery

At this point, we need to find out if the problem is only with the Gallery by clearing its cache and data. Don’t worry, none of your pictures and videos will be deleted if you did this plus there’s a big chance the problem will be fixed:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to take pictures to find out if the app still crashes and if so, then try the next step.

Third solution: Reset Camera

You only have to do this if the problem can’t be fixed by clearing the cache and data of the Gallery. Just like the previous step, you also have to clear the cache and data of the Camera which will reset it back to its default settings and configuration. Considering that the problem occurs when you take pictures, there’s also a chance you can fix the problem with this one:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Should the problem continue to bug you after this, then it’s time to troubleshoot the firmware.

Fourth solution: Wipe cache partition

The first thing you should do when you troubleshoot the firmware is to delete all system caches so they’ll be replaced with new ones because it could be that some of them got corrupted. Corrupt caches may also result to the crashing of apps regardless whether they’re pre-installed or third-party.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error continues after this, then it’s time to reset your device.

Fifth solution: Backup important files and reset your phone

Before the reset however, make sure you backup all your files and data as they will be deleted during the process and you may not be able to retrieve them after that. After the backup, make sure you disable the Factory Reset Protection by removing your google account from your phone so that you won’t be locked out. Once everything is set, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts that may also be helpful to you:

Gallery keeps closing on its own on Samsung Galaxy S9 (easy steps)

We have readers that own the Samsung Galaxy S9 who reported that the Gallery app keeps closing its own when it’s opened. Some of them said the problem started after an update got downloaded and installed while others reported the problem started without apparent reason or cause. This might be just a problem with the app or it could be an issue with the firmware and the closing of the Gallery could be just one of the signs of such problem.

In this post, I will walk you through in troubleshooting your Galaxy S9 with this kind of issue. We will try to determine why it happens in the firmware place and try to formulate a solution that may fix it for good. This isn’t the first time I encountered this problem so I know a thing or two that could help us fix it. So, if you’re one of owners of this phone and are currently having similar issue, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S9 with Gallery app that closes on its own

Based on my personal experience with this problem, it’s actually not a serious one as long as the firmware hasn’t been modified in any way. Gallery is a pre-installed application so if you tried to root your phone or installed a custom ROM and then this issue started, I’m pretty sure there’s an issue with the third-party firmware you installed. Reflashing the stock firmware will fix it but if the problem started without apparent reason or cause, then here’s what you should do about it…

Reboot your phone – before anything else, make sure you take time to reboot your phone especially if this is the first time the problem occurred because it might be just a minor issue with the firmware. Hit that power key to restart your S9 and if the problem continues after doing this, then you should try the Forced Restart to refresh the device’s memory. Press and hold the volume down and power keys together for 10 seconds or more. If gallery still crashes after this, then move on to the next procedure.

Find out if it’s due to a third-party app – while gallery is a pre-installed application, there are times when third-party apps may cause it to crash since the services it uses are also used by third-parties that off the same service like it does. To find out if it’s really the case, you just need to run your phone up in safe mode to temporarily disable all third-party applications and services. If gallery runs perfectly in this mode, then it means there really is a third-party app that causes it to crash. Find that app and uninstall it to fix the problem. However, if the issue continues even in safe mode, then move on to the next procedure.

Clear cache and data of Gallery – doing this will reset the app and bring it back to its default settings and configurations. If this is just an issue that concerns the app alone, then doing this procedure will fix it. Don’t worry, none of your files, pictures or videos will be deleted if you did this. You just have to go to Settings and into the Application Manager to be able to access Gallery and clear its cache and data. Should the problem continue after doing this, then try the next procedure.

Wipe cache partition – doing this will delete all system caches and replace them with new ones. This is important because there are times when system caches get corrupted or become obsolete that when the firmware continues to use them, problems like this may occur. You need to run your phone up in recovery mode for you to be able to wipe the cache partition. After doing this and the problem or the gallery continues to crash, then move on to the next procedure.

Backup your files and do the Master Reset – app issues are supposedly minor issues but the reason why you need to reset your phone if this problem continues after the previous procedures is because gallery is a pre-installed app and there’s always a chance that it crashes due to a firmware issue. A reset will address such problem but before you actually do that, make sure you make a backup of your important files and data as they will be deleted during the process.

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Here are the step-by-step instructions on how to do the procedures I mentioned above…

How to run Galaxy S9 in safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

How to uninstall an app from your phone

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

How to wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

How to do the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

“Unfortunately, Gallery has stopped” error keeps popping up on Samsung Galaxy A3 [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” in your Samsung Galaxy A3 is basically just a notification telling the user that the default multimedia manager has crashed for some reason. More often than not, the error is a sign of a minor app problem however, considering it’s a pre-installed app, it might also be a sign of a firmware issue. We have to do some troubleshooting procedures to know what this is all about and how to get rid of it.

In this article, I will walk you through in troubleshooting your phone. We will try to look into every possibility and rule them out one-by-one until the issue is fixed. If you’re one of the owners of this phone and are currently experiencing this problem, continue reading as this post may help you one way or another.

For those who are looking for a solution to a different problem, drop by our A3 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Fixing Galaxy A3 with “Gallery has stopped” error

The purpose of this troubleshooting guide will be to determine why this error message keeps showing up and how to get rid of it so you can continue using your phone without any hiccups. Before we go any further, read one of the problems sent by our readers so you’ll a better picture how this error occurs.

Problem: Hi guys! I have been following your blogs since I bought myself a Galaxy S5 a couple of years ago. Now, I have a Galaxy A3 I bought in April and ever since, I never really have issues with it. A week ago, when I took a picture of my niece and tried to view it, I got the error message “Unfortunately, Gallery has stopped” and I couldn’t view the picture. Not quite sure what to do about this since I have a lot of pictures in my phone. Can you please help me? Thanks.

Troubleshooting: Our troubleshooting will start from the assumption that this problem is just a minor app issue and as we rule out every possibility, we’ll progress into thinking that this might be a problem with the firmware. That being said, here’s what you need to do about it…

Clear cache and data of Gallery app

If this is just a minor problem with this app, then doing this procedure will fix it. It actually resets the app back to its default settings and deletes the cache and other files created by it. As a result, when you open the app, it would be like you’re opening it for the first time. Don’t worry, none of your pictures and videos will be deleted when you do this…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Find and tap Gallery.
  5. Tap Clear cache to delete all of app’s caches.
  6. Tap Clear data and then tap OK to delete files created by the app.

Try rebooting your phone after this to refresh its memory and then open the app in question. If the error still shows up, move on to the next step.

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Reset Camera and other apps that trigger the error

The reason why I want you to reset the camera app as well is because both the Gallery and Camera run when you take pictures or record videos. It’s possible that the camera is also the one triggering the issue. However, if you’ve noticed some apps that might have something to do with the problem, you need to reset them as well.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Find and tap Camera (or any app you suspect).
  5. Tap Clear cache to delete all of app’s caches.
  6. Tap Clear data and then tap OK to delete files created by the app.

After this, try to trigger the problem to see if it still occurs and if so, move to the next step.

Run your phone in Safe mode and trigger the error

It’s always possible that there’s one app that’s causing this problem and you may not have known it yet. To isolate the problem, try running your phone in safe mode to temporarily disable all third-party apps and then open Gallery to know if the error still shows up. Now, here’s how you boot your A3 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the error doesn’t show up when in this mode, the next thing you have to do is find the app that’s causing the problem. Begin your search from the most recent installation or take into consideration apps that use the camera or the gallery. If you already have a suspect or two, uninstall it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the error is still popping up when you open Gallery in safe mode, then we can assume now that this is a firmware-related issue. Move on to the next step.

Reset all settings in your Galaxy A3

There is a chance that this error is due to some incorrect settings in your phone. We need to rule this possibility out before we proceed so follow these steps to reset all settings in your phone. Don’t worry, only the settings and your preferences will be brought back to defaults but your apps, files and data will never be touched.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

If the problem persists after this, try the next step.

Wipe cache partition

By wiping the cache partition you’re deleting all system caches regardless if they’re good or corrupt. Once the phone boots up, all of those caches will be replaced with new ones so if the problem gets fixed after doing this, it would mean that the error has been triggered by some bad caches. Don’t worry because none of your files and data will be deleted if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Backup files and do the Master reset

After wiping the cache partition and the problem still persists, then you have no other choice but to reset your phone. That is if you can’t live with an error like this. If you’re hesitant to do this, try using third-party gallery apps to view your pictures. However, if you want to do with this, then make sure you make a backup of your important files and data so that they won’t deleted during the reset process.

Also, take note of your google ID and password as you will be using them to set up your phone after the reset. It’s also recommended to disable the Factory Reset Protection by removing your google account prior to the reset. Once everything is set and ready, follow these steps to reset your Galaxy A3…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

The error message “Unfortunately, Gallery has stopped” is a minor app problem and the reset can definitely fix it. I hope this post has helped you one way or another. If you still need our assistance, feel free to contact us.

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How to fix your Samsung Galaxy J5 that’s showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error “Unfortunately, Gallery has stopped” on your Samsung Galaxy J5 might have been triggered by a third-party app or it may have something to do with the storage or camera. We’ve seen this kind of problem happening to other devices since we started providing support to our readers. In fact, we’ve already fixed most of the issues that are similar to this one so it’s not new to us to receive emails regarding the Gallery crashing.

In this post, I will walk you through in troubleshooting your device whose multimedia manager keeps crashing. Of course, the subject of our troubleshooting would be the Galaxy J5, a mid-range phone that got positive reviews from its users for its specs and performance. So, if you own this device and are currently bugged by an error or two, continue reading below as this article may be able to help you fix the problem.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy J5 with “Unfortunately, Gallery has stopped” error

The purpose of this troubleshooting guide is for us to know what the real problem is, what triggers the error and what needs to be done to get rid of it. But before we go to the steps, here’s one of the messages we received from our readers that best describes this problem:

Problem: Hi guys! My phone is a Galaxy J5 given to me by a friend. Anyways, there’s this error message that keeps popping up every time I take pictures and it says “Unfortunately, Gallery has stopped.” When I open the camera, everything works fine but by the time I take a picture, that’s when the error shows up. Now quite sure what caused it because it may have started on its own. I hope you can help me with it. Thank you.

Troubleshooting: While the error message explicitly says that it’s the Gallery app that crashed, we still have to look at what triggers it, in this case the camera, before we jump to another possibility. What we will do is rule out possibilities one by one until we can pinpoint what the real problem is. With that being said, here’s what you need to do:

Step 1: Clear the cache and data of the Gallery app

It may seem as though the Gallery is the one keeping all your pictures and videos, it’s not. It’s just managing them. Your pictures and videos are saved somewhere safe. So doing this procedure won’t delete any of them.

We have to go after the Gallery app first since it’s the one that keeps crashing. All we have to do at this point is to reset it and that means clearing its cache and data. This is how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, try to take a picture to see if the error still shows up and if so, move on to the next step.

Step 2: Clear the cache and data of the Camera

We’ve already cleared the cache and data of the Gallery app to no avail, now, it’s time we cleared the cache and data of the camera app, which, apparently, triggers the error when a picture is taken. Don’t worry, none of your pictures and videos will be deleted so it’s safe to just go with this.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Try to take a picture after this procedure to see if the error still shows up and if so, then you have to continue your troubleshooting.

Step 3: Find out if third-party apps have something to do with it

There are apps that may cause built-in apps to crash and you have to look out for them because you may not enjoy the optimum performance of your device if it’s getting error every single time you want to do something. In this step, you just need to find out if one or some of the third-party apps is causing the problem and to do so, you have to reboot your phone in safe mode:

  1. Turn your Galaxy J5 off.
  2. Press and hold both the Volume Down button and the Power key.
  3. When the Samsung logo displays, release the Power key but continue holding down the Volume Down button.
  4. Allow the phone to start up while holding down the Volume Down button; it may take a few seconds to complete.
  5. When the phone reaches the home screen and you can see “Safe mode” in the lower left corner of the screen, then it’s successful. Otherwise, repeat the steps from the top.

Once the phone has booted up successfully in this mode, open the camera app and take a picture. If the error still shows up, then you have to go after the firmware.

Step 4: Try deleting all the system caches so they will be replaced

It’s possible that the cache that’s handling the Gallery or the Camera has been corrupted for some reason. That is why at this point in our troubleshooting, you need to try to delete all the system caches so the phone will be forced to replace them with new ones that are perfectly working and compatible with the system:

  1. Turn off your Galaxy J5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

Once the phone has rebooted, open the camera and take pictures. If the error still pops up, you have no other choice but to reset your phone.

Step 5: Reset your Galaxy J5 to bring it back to its default settings

You have no other option, at this point, but to reset your phone. We’ve done everything an average user has to do in a bid to fix the problem to no avail. So, it’s time to bring the device back to its factory default settings to see if there would be a difference in the performance and if the error would disappear.

The error “Unfortunately, Gallery has stopped,” while very annoying, is a minor problem which can be fixed by a reset. However, we often suggest this procedure at the end because of the hassle it entails in backing up your files and data as well as restoring them after. But at this point, you have no other choice. So, disable anti-theft and then do the reset. Here’s how you disable anti-theft…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your phone through the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does Gallery keeps crashing on my Samsung Galaxy A5? Here’s how you fix it…

When the Gallery app crashes, you might be seeing the error message “Unfortunately, Gallery has stopped” or the app closes by itself without any warning at all. We have addressed a lot of issues like this in the past so you can rest assured we know what to do about it. While it’s often a minor problem, we’ve encountered cases wherein the error is just a sign of a more serious firmware issue. Gallery is one of the core apps and if it crashes, there might be a problem with the firmware itself since apps like this are deeply integrated into the system.

So in this post, I will walk you through in troubleshooting your Galaxy A5 that’s bugged with a crashing app. We will try to look into every possibility and rule them out one by one until we can determine what the problem is and what needs to be done to get rid of the error as well as fix the problem for good. If you’re one of the owners of this phone and are currently bugged by the same problem, then continue reading below as this post may help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

Troubleshooting Galaxy A5 with its Gallery app that keeps crashing

So that we can understand better why Gallery crashes in the first place, we have to look into every possibility…

  • The camera might be causing the problem
  • It might be a temporary issue with the app or the firmware
  • The problem might be with the Gallery alone
  • Third-party apps might be triggering the error
  • Your phone may have a serious firmware problem

We will be basing our troubleshooting in these possibilities and here’s what I suggest you do about this problem…

Step 1: Force restart your phone for it might be a temporary issue

Gallery is one of the core apps, when it crashes, there’s a chance it’s caused by a firmware problem or it could be just a minor glitch in the app itself. To rule out this possibility, you don’t have to do something complicated. In fact, just the forced reboot will fix the glitches and this is how you do it:

  • Press and hold the Volume Down button and the Power key together for 10 seconds.

Your phone reboot normally but it’s memory has already been refreshed. Open the Gallery and if the error still shows up, then move on to the next step.

Step 2: Clear the cache and data of the Gallery and Camera apps

The Camera and Gallery work together when you’re taking pictures or even recording videos. One may cause the other to crash that’s why in this step, we will troubleshoot both. For now let’s assume this problem is limited to an app issue, so the most logical thing to do is reset both the camera and gallery:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery or Camera.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Don’t worry about your pictures and videos as none of them will be deleted when you do this.

Step 3: Reboot your phone in Safe mode and open Gallery

After resetting both the Camera and Gallery and the problem still persists, then it’s time to look at this problem at a different angle; may be one or some of the apps you installed is causing the problem. So in this step, start your phone up in Safe mode to temporarily disable all third-party apps. If one of the apps you installed is causing the problem, the error won’t show up in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Step 4: Uninstall third-party apps that may be causing the problem

If the problem doesn’t show up in safe mode, then this is the next thing you should do: find and uninstall the app you think is causing the problem. After uninstalling an app, reboot your phone in normal mode and verify that the problem is fixed.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

You may have to uninstall more than one app to fix the problem and reboot your phone countless times.

Step 5: Reset all settings in your Galaxy A5

You only have to do this procedure if the Gallery app also crashes in Safe mode because it means the problem isn’t with the app but with the firmware. But we’ll assume that it’s not really a serious firmware problem and just due to some incorrect settings. With that in mind, the most logical thing to do is reset all settings of your phone, which brings it back to its factory default settings without deleting your personal files and data:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings

After this and the problem still persists, then you will have to do the full master reset.

Step 6: Backup your files and reset your phone

Unlike the previous procedure, this kind of reset will delete every bit of third-party information in your phone including your apps, settings, files, and more. It will also bring the phone back to its factory default settings. So, make sure you make a backup of your important files and data and disable Factory Reset Protection so you won’t be locked out before you reset your device.

How to disable the Factory Reset Protection on your Galaxy A5

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Factory Reset your Samsung Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

What we did here is rule out every possibility and I hope this troubleshooting guide can help you one way or the other.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S9 Plus Gallery keeps crashing, showing “Gallery has stopped” error (easy fix)

The error message “Unfortunately, Gallery has stopped” in your Samsung Galaxy S9 Plus is a notification that tells you about Gallery that crashed for some reason. Either you get that error message or the app may just close on its own without any warning. There are times when an error shows up after a few minutes of using the app. Basing on the content of the error, there’s no clear indication that would tell us immediately the reason why it’s happening so you really have to do some basic troubleshooting to get rid of the problem.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus that’s plagued with the “Gallery has stopped” error. We will consider every possibility and rule them out one by one until we can determine what the problem is all about and what needs to be done to fix it. If you’re one of the owners that’s having this kind of issue, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Gallery that keeps crashing


The following solutions have been proven to fix issues like this one. You may not need to do all of them. In fact, depending on the nature of the problem in your device, you may also have to do one to make it work perfectly again. Try to see if one of these solutions can help you…

First solution: Reboot your phone first

If it’s the first time that the Gallery crashes either it’s represented by an error or just closes on its own, it’s very much possible that it’s caused by a minor issue and you may not have to do some complicated procedures to fix it. Most of the time, if the problem is caused by a glitch in the system, a reboot is more than enough to rectify the problem and that’s what I want you to do right now. Reboot your phone normally and try to open Gallery to verify if the problem is fixed. If it still crashes after that, then try the Forced Restart:

  • Press and hold both the volume down and power keys at the same time for 10 seconds or more.

Such procedure will refresh your phone’s memory by reloading all apps, services and core functions. It’s very effective against minor firmware and hardware issues. However, if the problem continues after this, then you have to move on to the next solution.

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Second solution: Find out if it’s caused by a third-party app

Running your device in safe mode will give you an idea if the problem is caused by a third-party app or not. While in this environment, all downloaded apps are temporarily disabled so if Gallery works perfectly, then it means there’s an app that’s causing all this. You have to find out which app it is and just uninstall it. The Gallery should work properly after that.

Now, here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And here’s how you can uninstall apps from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the app is still crashing in safe mode, then you need to troubleshoot the app now.

Third solution: Clear cache and data of Gallery

This will reset the app and bring it back to its default settings and configuration. If the problem is with Gallery, then this procedure will fix it for sure. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases.

Fourth solution: Wipe cache partition

Doing this will delete all system caches and replace them with new ones. This will be done automatically but you need to run the device in Recovery Mode and initiate wiping of the cache partition. After which, the phone will do the reset.

It’s important that you do this procedure because if there are some corrupt caches, the error might be just one of the problems that’s happening in your phone. Here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Fifth solution: Backup your files and data and reset your Galaxy S9 Plus

A reset will fix most of the firmware related issues including this one. However, we’re always hesitant to suggest it because there’s no guarantee you won’t lose some of your files during the reset as it deletes all personal files and data saved in your phone’s internal storage. At this point, you have no other choice but to reset your device to fix the problem. So, take time making a backup of your important files and data. You may copy them over to your SD card or transfer them to your computer. Before you actually reset your phone try to remove your google account from your phone so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

As long as the problem isn’t due to firmware modification of any sort, a reset will fix it. I hope that we’ve been able to help you one way or another. If you still have other concerns you want to share with us, contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy S9 keeps showing “Unfortunately, Gallery has stopped” error (easy steps)

The error message “Unfortunately, Gallery has stopped” on your Samsung Galaxy S9 is a notification to let you know that the default pictures and videos manager called “gallery” has crashed for some reason. It could be just a minor problem with the app or a sign of a serious and complicated issue with the firmware. Nothing is certain at this point but we’re pretty that the app won’t work anymore that’s you have to do something about it so that it would work again and that you could continue using it.

The error message is just one of the signs of an app that’s crashing. Other signs that would tell you that there’s a problem with the app is when it closes immediately after you open it or closes on its own after a few minutes of using it. This post will help you fix the Gallery that keeps crashing on your Samsung Galaxy S9 so whether you’re getting the “Gallery has stopped” error or having the app close on its own, this post may be able to help you. Continue reading as I will share with you the solution we’ve always been using to fix issues like this.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your Galaxy S9 with “Gallery has stopped” error


Unless your phone’s firmware has been modified or you rooted it and installed a custom ROM, this problem can be fixed by doing some basic troubleshooting procedures for apps. The course of our troubleshooting will be to find out first if this is just a minor issue or a problem with Gallery before we do some troubleshooting for the firmware. With all that being said, here’s what I suggest you do about this problem:

First solution: Reboot  your phone

Your Galaxy S9, its firmware, apps and everything in it are designed to work smoothly and seamlessly. If, for some reason, a problem occurs out of the blue without apparent cause, there’s a chance it’s a minor issue. Therefore, the first thing you have to do is refresh your phone’s memory by simply doing the normal reboot. After your phone has restarted, try to open gallery or view some pictures using it and if the error still shows up, try this before you move on to the next procedure: press and hold the volume down button and power key at the same time for 10 seconds or until the device reboots. After which, open gallery again to test if it would still crash and if so, then try the next solution.

Second solution: Clear cache and data of gallery

Deleting the cache and data of the gallery means you will reset the app back to its default settings or configuration. More often, this is the only thing you need to do to fix app related problems. So, if the problem persists after the reboot and forced restart, this should be the next thing you should do. Here’s how…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

Verify if the problem is fixed once the phone has restarted.

Third solution: Run phone in safe mode, find app that cause the problem

There are times when third-party app may cause the gallery to crash. Gallery is a common app and so there are other apps and service that also use it especially apps that offer picture and video sharing services. After the second solution and the problem continues to bug your phone, you should continue your troubleshooting but this time in safe mode where all third-party apps are disabled. It’s important because it will tell you right off the bat if the cause of the problem is caused by a third-party because if it is, then the gallery should not crash while in this environment. This is how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the app actually doesn’t crash in this mode, then you should find the app that’s causing or triggering the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Fourth solution: Wipe cache partition

Another possibility we have to rule out is that this problem might have been due to some corrupt system caches. While they’re just some small files, when corrupted, they can actually cause so much trouble to your phone. For the sake of being thorough in our troubleshooting and for the chance to fix this problem, try to follow these steps to delete all system caches. Don’t worry as none of your files and data will be deleted if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Fifth solution: Master reset

After wiping the cache partition off and the problem still occurs, the next thing you should do is the Master reset. This will bring the phone back to its factory settings and fix any app-related and firmware issues. But here’s the catch, you will lose all your files and data saved in your phone’s memory. So make sure to make a backup of file you don’t want to lose. After the backup, remove your google account from your phone so that you won’t be locked out after the reset. This is how you do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you with some issues with your phone. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

T-Mobile Galaxy S4 Problems, Errors, Solutions and Troubleshooting [Part 2]

T-Mobile-Galaxy-S4-Problems-2

Hello guys! Welcome to the second part of our T-Mobile Galaxy S4 problems troubleshooting series. Being one of the biggest wireless companies in the U.S., T-Mobile has a superb tech support department and we don’t want to compete that. There’s no way we can even get close to the support the company provides. However, we are committed in helping our readers fix their problems. That’s why we find it necessary to publish support articles like this from time to time.

The problems mentioned in this post were sent by our readers who explicitly included the name of their service provider. The troubleshooting procedures I pointed out here can also be used to other variants of Galaxy S4. So, if you’re an owner of the phone but not a T-Mobile subscriber, continue reading especially if you can find an issue related to yours as you can still use them. If you can’t find what you’re looking for here, then try our Samsung Galaxy S4 Troubleshooting page as we indexed all problems we addressed before.

As usual, feel free to send us emails containing your problems or questions at [email protected] as we are always ready to help. But we urge you to provide all possible details for us to easily and accurately assess your concerns. You may also post on our Facebook wall and/or Google+ page.

The following are the problems addressed in this post. Click a link to jump to a specific issue:

  1. Randomly Reboots
  2. Kies Can’t Detect
  3. WiFi Won’t Turn On
  4. Gallery Keeps Crashing
  5. Thin Colored Line On Top of the Screen
  6. Screen Won’t Turn On After Being Dropped
  7. WiFi Won’t Stay On
  8. Different Way To Factory Reset
  9. Firmware Update Got Interrupted
  10. Won’t Charge At All

T-Mobile Galaxy S4 Randomly Reboots

Problem: Hi team. I hope you guys can help me with my problem. I own a Galaxy S4 that gets its service from T-Mobile network. Last week, there was one instance that the phone rebooted by itself but it didn’t happen again so I thought it was just one of those rare cases that the phone glitches. Today, however, the phone rebooted again but I wasn’t alarmed as it functioned the same after that. A few hours later, it rebooted again and now there are instances the phone freezes before rebooting. Can you help me? Thanks. — Marie

Troubleshooting: Hello Marie. Based on your description, it sounds like the problem is caused by a third-party app. Does it occur while you’re using a certain app? If not, then there’s a possibility there are apps or services crashing the background. To verify that, I want you to boot in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

While in safe mode, closely observe the phone to see if it still freezes or reboots. If not, then our suspicion that it’s caused by a third-party app is confirmed, otherwise, it’s a firmware issue. With that, a full master reset is necessary to fix it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Kies Can’t Detect T-Mobile Galaxy S4

Problem: Hello the Droid Guy. I have a problem with my Galaxy S4 that’s been bothering me for over two weeks now. I backup all my data in my phone to my computer every week. Unfortunately, my computer went crazy last week and won’t boot up. So, I brought it to a local repair shop and the tech told me there was nothing else he could do but reformat the drive and re-install the OS (Windows). All my data remained intact because they were saved in a different drive. The computer’s working fine now, however, I seem to be having a little problem connecting my phone.

Before, when I plug the phone to the USB port, it will immediately be detected and recognized by my computer and Kies. Now, the computer can still detect it but Kies keeps saying the device isn’t ready and that I need to reboot it. I already did that a million times but it’s still the same. Called T-Mobile, my provider, and the tech told me to reset the phone. I’m hesitant to do it but if that’s what it takes to fix this issue, I would do it. What must I do? Please spare a little time taking a look at my problem. Thanks. — Jordana

Troubleshooting: Hello Jordana. It’s probably just a driver issue. Don’t worry, it can easily be fixed. Since you’ve already installed Kies, we will go straight to the point. Please follow these steps:

  1. Disconnect your Galaxy S4 from your computer first.
  2. From the Home screen of your phone, tap the Apps icon.
  3. Find and tap Settings and then tap More in the upper-right corner of the screen.
  4. Scroll to and touch About.
  5. Scroll to and tap Developer options several times until you see the message “Developer mode has been enabled.”
  6. Tap the Back key and then find and tap Developer options.
  7. Tick the checkbox next to USB Debugging to enable it.
  8. Now, connect your Galaxy S4 to your computer again.
  9. The computer will install necessary drivers automatically. After the installation, disconnect the phone from your computer again.
  10. Go back to the Developer options screen and disable (untick) USB Debugging.
  11. Connect the phone to your computer one more time and it should work now.

This procedure will fix the problem for you, Jordana.

T-Mobile Galaxy S4 WiFi Won’t Turn On

Problem: Hey guys, I got a weird problem with my Galaxy S4. For some reason the WiFi button won’t stay on. I noticed this 3 days ago but I didn’t spend time to check on it because I always have mobile data in my account. When I’m at home, that’s the only time I use WiFi but most of the time during the day, the phone connects to the internet through mobile data.

Anyway, I already tried several troubleshooting steps like removing the battery, rebooting the phone and nothing worked. The WiFi button is clickable but when I tap to enable it, it will automatically revert back to Off. Called T-Mobile tech support but they said it’s a phone problem, could be hardware. I don’t know what to believe since it only happened just a few days ago. I’m thinking may be you guys know what the problem with my phone is. If you do, please help me fix this. Thanks. — Louis

Troubleshooting: Hey, Louis. It’s obviously a glitch in the system. As long as the phone didn’t suffer liquid or physical damage, this problem can be fixed by the combination of soft reset and safe mode. Here’s a simple troubleshooting guide for you to follow:

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Now press and hold the Power key for about a minute.
  3. Place the battery back in and the back cover.
  4. Press and hold the Power button.
  5. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  6. As soon as you release the Power button, press and hold the Volume Down key.
  7. Continue holding the Volume Down key until the phone has completed the reboot process.
  8. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

While in safe mode, enable WiFi to see if it will work. If so, then just reboot the phone normally and the problem is fixed. However, if the WiFi toggle switch still reverts after you turned it on, then it’s the corrupted cache that’s causing this. You need to wipe the cache partition for the WiFi to work again.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. After the the cache wipe is complete, press the Power key to select reboot system now.
  8. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Gallery Keeps Crashing on T-Mobile Galaxy S4

Problem: I have a lot of photos in the Gallery of my Galaxy S4 and the phone has been working great until as of late. When I try to open the Gallery app to view the photos, most of the time I get the error message “Unfortunately, Gallery has stopped” but there are also times when the app just works fine. Today, when I try to take some photos using the stock camera, the same message popped up, so now both the camera and gallery have issues.

I might be an intensive user of my phone but I’m not that techie or geeky to be able to fix this problem, which, by the way, I haven’t encountered before so I’m really worried. I might lose all my photos. Please guys help me with this problem. Thanks in advance, Leandro.

Troubleshooting: Hey, Leandro. First of all, check your phone’s storage to see if there is still enough space for running apps, services and newly-snapped photos. If the space available can’t reach 1GB, then the problem might me storage-related. It’s time you backed up your photos to your computer or microSD card if you have one.

However, if there is enough storage left in your phone, then there’s a possibility that the Gallery app is having a hard time managing your photos and probably videos. The more photos the app manages, the slower it loads. When Android system detects an app takes too long to load, it may kill its service, thus force closing the app, then the error message “Unfortunately, Gallery has stopped” will pop up as a confirmation the app was killed while trying to initiate. It won’t hurt if you make backups of your old photos and deleted from your phone’s internal memory.

Lastly, it will also help if you cleared both the cache and data of the Gallery app:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. If necessary, swipe left or right to display the All screen.
  6. Tap Gallery.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Don’t worry, your photos will remain intact.

Thin Colored Line On Top of the Screen

Problem: First all, thank you guys for helping us noob users. I have a Galaxy S4, which was given to me by a friend who upgraded to Note 4. The phone is actually performing good with its battery lasting more than a day with average use. It doesn’t freeze or hang and wireless connections work the way they should. The only problem is that there is a very thin line at the top of the screen (above the status bar) and whatever I do, it just won’t disappear. By the way, I call T-Mobile about it and they, too, don’t have any idea what the line represents.

The funny thing is that it changes colors and becomes shorter by the end of the day. I’m not sure what it does but as far as the performance is concerned, I can’t complain. All I wanted to know is some information about the line and if it’s possible to get rid of it. Your advice will surely be appreciated. Thanks in advance. — Rico

Troubleshooting: Hey, Rico. I don’t think it’s a problem at all. Based on your description, I think that thin line above the status bar that changes colors and grow shorter by the end of the day was placed there by an app called Energy Bar. I personally use this app so I know how it behaves and what its benefits are. You may deactivate it if you don’t want a bar displayed at the top of the screen.

As what the name of the app implies, the thin line above the status bar is supposed to represent the percentage of the battery that is why it becomes shorter by the end of the day when the battery nears zero. The change of colors is also based on how much juice left in the battery so that it would be easier for the user to know if it’s time to plug the phone in to charge or not yet. It’s a pretty slick app and its better than displaying the battery percentage on the status bar. Feel free to uninstall the app if you want to get rid of that thin line.

Screen Won’t Turn On After Being Dropped

Question: Hi Harold. I already read some of your post but I haven’t found problems related to mine. Yesterday, I was in a frantic mode that I thought I properly placed my Galaxy S4 in the pocket of my jeans only to find out the phone lying on the pavement with screen off. The drop was from the waist high but there seems to be no physical damage on the outside, only a couple of scratches on the side. However, the screen won’t turn on anymore but I can still hear the phone playing the notification and ring tones. So, basically, the phone is still powered on but the screen seemed to have been affected by the drop. Is there a trick of some sort that can fix this problem or should I bring it to a technician and have it fixed? — Jaina

Answer: Try removing the battery, Jaina, then start the phone like you always do. If the phone won’t light up or even flicker during boot up, then the drop may have affected the screen to some extent. We can only do so much for hardware issues so I suggest you send the phone in for repair.

T-Mobile Galaxy S4 WiFi Won’t Stay On

Problem: Hi Droid guys. My problem started about a week ago but I initially ignored it because I often use mobile data more than WiFi. In my Galaxy S4, the WiFi toggle switch is always off. When I flick it to turn it on, it will turn on for just a few seconds then automatically turn itself back off, then greyed out. Prior to this problem, I can connect to any WiFi network but now, there’s no way the phone can even detect a WiFi network. We have a pretty stable internet connection at home so WiFi is better than 3G mobile data connection. I would love my phone to connect to WiFi again but T-Mo people don’t know how to fix it. They just told me that maybe factory reset may fix the issue. I don’t want to do that because, first of all, there’s no guarantee the problem will be fixed and, second, all my data will be lost. If you guys know how to fix it, help me…please. Warm regards, Larry.

Troubleshooting: It’s kind of a glitch in the system, Larry. While it’s an annoying problem, there’s nothing to worry about because it’s totally fixable. I’ve encountered a lot of issues like this before and there’s always one procedure that can fix it almost immediately. Of course, the first thing you have to do is reboot the phone to see if that makes a difference, if not, then proceed to the following procedure:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

In safe mode, turn the WiFi on and see if it stayed that way. If so, reboot the phone normally and once it has completely booted up in normal mode, the WiFi is already turned on. Turn it off, then turn it back on. That should do it. However, in case the WiFi still won’t stay on in safe mode, wiping the cache partition will fix the problem as the phone will be forced to create new sets of cache for WiFi.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Different Way To Factory Reset T-Mobile Galaxy S4

Problem: Hi guys. I got a really serious problem with my Galaxy S4 (T-Mobile). There was an update that could have messed up the settings in my phone as I am now getting the error “Unfortunately, Settings has stopped” and I can’t do a thing with my phone because the moment I unlock it, the error pops up immediately. I tried booting in safe mode but the problem also appears there. Finally, I decided to factory reset the phone but every time I go to the Settings, the error will pop up and freezes my phone to the point that I have to pull the battery out and restart it. Is there a way to reset the phone without going into Settings? I hope you can respond soon. — Catherine

Troubleshooting: Hi Catherine. Since you already decided to reset your phone, I won’t hold you up any longer. Just follow the steps below to perform full master reset. But be warned that all your data saved in the phone’s internal storage will be deleted during the process.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

Firmware Update Got Interrupted on T-Mobile Galaxy S4

Problem: I got the notification that an update is available for my phone, an S4, but when I tried downloading the update, it would say update was interrupted. I attempted many times already to no avail. Called T-Mobile and I was advised there is another was to update my phone through a computer. The rep told me the steps but I haven’t absorbed it. So, can you guys walk me through downloading and installing the latest update through my computer? Thanks in advance. — Monica

Troubleshooting: Hi Monica! Yes, you can update your phone through computer using Samsung’s application known as Kies. I outlined a simple guide for you below to follow:

  1. Backup all your data or those you don’t want to lose.
  2. Make sure you installed the latest KIES on your computer. [download link]
  3. Connect your phone to your computer using it’s original USB cord.
  4. Run KIES.
  5. Go to Tools and choose Firmware Upgrade and Initialization.
  6. Enter the name of your phone.
  7. Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  8. Select OK.
  9. Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  10. Click OK if you agree with it.
  11. Kies will download and initialize the firmware update. Wait until it finishes.
  12. Just hit Continue with every warning message until you reach the emergency recovery process.
  13. Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  14. Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  15. Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  16. After you see a confirmation message saying that everything is complete, hit the OK button to finish.

T-Mobile Galaxy S4 Won’t Charge At All

Problem: My Galaxy S4 started to act up about 4 days ago, it didn’t want to accept a charge. Of course, I was using the original charger but the phone wouldn’t respond if plugged in. I bought a new charger, still nothing. So, I thought may be it was the battery. I bought a new one (original), still nothing. I don’t want to spend more money on things that can’t fix the problem. So, guys, if you know what the problem with my phone is, please help me how to fix this problem. Thank you. — Lindy

Suggestion: Hi Lindy. I’m afraid you will have to spend several bucks to have the phone checked by a technician. As you said the problem remained even with new charger and battery, so the issue must be in the phone’s hardware. There’s nothing we can do when it comes to these things, so you need help from a technician.

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