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How to Troubleshoot Samsung Galaxy S7 Edge “Warning: Camera failed” error

Some Samsung Galaxy S7 Edge (#Samsung #GalaxyS7Edge #S7Edge) owners have encountered the error “Warning: Camera failed” when trying to launch the stock camera app to take pictures or record videos. The error pops up as soon as the app opens leaving the owners without options but to close the app.

Galaxy-S7-Edge-Camera-Failed-Error-Fix

Some say the occurrence was sporadic while others say the error comes up every single time the camera is opened. Sporadic or not, I am sure you don’t want this problem to continue as you won’t know if it occurs the time you want to snap something important.

Among the most common symptoms of this problem are the following:

  • The error message “Warning: Camera failed” pops up as soon as camera opens
  • Camera app freezes and the error pops up after a few seconds
  • The app just closes by itself without popping up the error message
  • Error pops up when you open the app but the camera works the next time you open it
  • Rear camera works fine but error pops up when switching to front camera

This problem is actually not exclusive to the S7 Edge as this has been happening since the development of Android. It can be a firmware issue or a serious hardware problem affecting the camera sensor itself. Based on cases we’ve encountered before, here’s the list of the possible causes of this problem:

  • The stock camera app crashes preventing the camera sensor from operating
  • The camera sensor itself is defective and needs replacement
  • The Gallery freezes and crashes affecting the camera app
  • The firmware is corrupt or files needed to operate the camera are missing
  • The phone suffered liquid or physical damage that affected the camera
  • Some caches and/or data got corrupted for some reason
  • Smart Stay is interfering with the camera’s operation

Now that I presented the common symptoms and possible causes of this problem, here’s a couple of concerns sent by our readers who just got the new Galaxy S7 Edge:

“Hi droid guys! I need your phone. My Galaxy S7 Edge is still 4 days old and I’m actually enjoying this new beast until I opened the camera. Yes, I just opened the camera after 3 days of learning its new features. I don’t usually take so many pictures and the camera didn’t interest me at all, however, I am worried because it gives me the error “Warning: Camera failed” when I opened it up for the first time. I closed it and opened it again and the error was gone. Tries several times to open it and snap photos here and there but the it didn’t return. Today, I opened it and the error was there again, closed it, no error, closed it and opened it again and there was the error. Apparently, the problem error doesn’t occur every time but I just want to know if there’s a way to fix it or should I have it replaced? Thanks for the help.” — Joseph

“My name is Sarah and my phone is the new S7 Edge I bought about a week ago. There is an error that shows up telling me that the camera failed whenever I try to take pictures. This just occurred recently because I was able to take a lot of pictures since I got it. I don’t understand why it has to occur but if you know how to fix it and save me from driving 20 miles to the store to have it replaced, then I would surely appreciate it. Thank you!”

Before going any further, if you have other concerns with your new phone, visit our troubleshooting guide as we list down every problem we address each week. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire. Make sure to provide all relevant information about your problem.

Step-by-step Troubleshooting

I understand how frustrating this problem could be to some owners considering the phone is brand new and a premium device (with premium price) at that. This troubleshooting guide only exists for owners who are willing to take some time tinkering their devices in a bid to fix it and save them from driving miles and miles to the store and spending hours of waiting until the tech finally fixes the device. Let’s try to perform a thorough troubleshooting by starting from very simple procedures.

Step 1: Restart the camera app and/or restart the phone

This is just a temporary fix but if you’re in a hurry to snap some pictures, try opening the camera app again after the error popped up. If you’re still getting the same error, then try to reboot the phone and then try again.

There are times when the app or the hardware glitches causing the former to crash and return an error. A simple reboot will refresh the phone’s memory and may fix the problem.

Step 2: Clear the cache and data of the Camera or Gallery

Both the camera and the gallery apps are connected and run simultaneously. When the camera takes pictures, the gallery will be the one to sort them, crop thumbnails, etc. There are times when the Gallery freezes and hangs after taking pictures, which may lead to the camera crashing either by giving out an error or by simply force-closing the app without warning.

So, if the error message pops up after taking pictures or even just viewing them through the camera, try clearing the cache and the data of the Gallery app first and see what happens. Don’t worry, your photos and videos are stored somewhere else and will not be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Gallery (Camera) app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the problem remained after that, then repeat the process but this time, clear the cache and the data of the camera app.

Step 3: Turn off or disable the Smart Stay feature

The Smart Stay feature in Galaxy S7 Edge uses the front camera in detecting the owner’s face once enabled. There have already been a lot of reports in the past complaining about this very same issue that is caused by this feature.

Smart Stay is a really good service but for some reason, Samsung may have overlooked some things causing the feature to interfere with the Camera’s normal operation. If you’re not using it or if having a working camera is more important than this, then you should disable it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Tap Display.
  4. Touch Smart Stay.
  5. Touch the toggle switch to turn it Off.
  6. Reboot your phone.

It should work now if Smart Stay was causing the problem.

Step 4: Try clearing the system cache

Minor firmware and hardware glitches are often caused by corrupt caches. Since we really can pinpoint which file got corrupted (but even if we can we still don’t have access to it), it’s always easier to just delete all the system caches and let the phone create newer files. With that, you need to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Clear all data by doing the master reset

This is your last resort if wiping the cache partition failed. If you’re familiar with factory reset, then this procedure is the same and aside from that, it reformats both the data and cache partitions. But just before you do it, make sure you backup all your data as they’ll all be deleted. Then, remove your Google account and disengage the screen locks to make sure the Anti-theft feature is turned off. Once you’ve done all of those things, follow these step:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Lastly, if the problem wasn’t fixed by the master reset, there’s a chance that the problem is with the camera sensor itself. Since you are still within the replacement period, take time to visit the store as soon as possible so you can have the unit replaced with a brand new one.

I hope that this troubleshooting guide helps.

We are always willing to hear from you so don’t hesitate to contact us using this form. If you’re contacting us because of a problem, we may take time researching on it, so please bear with us. Rest assured we read each problem we receive and research on them.

Poor signal causes Samsung Galaxy S7 Edge to drop calls frequently [Troubleshooting Guide]

  • Learn how to troubleshoot your Samsung Galaxy S7 Edge (#Galaxy #S7Edge) that frequently drops calls due to poor signal.
  • Discover the procedures that can help you regain the usability of your phone that’s suffering from bad reception.
  • Learn how to troubleshoot dropped calls issue that started after a firmware update.
  • Know what to do if your phone can make calls but drop them after a few seconds.
  • Learn how to troubleshoot the error “Unfortunately, Phone has stopped” that also results in dropped calls on the Galaxy S7 Edge.

Galaxy-S7-Edge-dropped-calls

We’ve been receiving reports from our readers who own Samsung Galaxy S7 Edge units complaining about dropped calls that are reportedly caused by poor signal or bad reception. This problem also plagued Galaxy S5 and S6 owners but Samsung didn’t acknowledge the issue, although firmware updates seemed to have made the reception of those devices better.

In this post, I will guide you on how to troubleshoot your phone if it frequently drops calls due to poor signal. But please note that we can only rule out problems especially if they’re with your device. Network-related issues should be addressed by your carrier or service provider.

Before going any further, if you have other concerns with your phone, do visit our S7 Edge troubleshooting page and find issues that are similar or related to yours. You may then use the solutions or troubleshooting procedures we suggested.

For those who need further assistance, do not hesitate to contact us by completing our Android issues questionnaire. We are always willing to help you but please provide us with necessary details about the problem and your phone so we can help you better.

Now, going back to our troubleshooting, here’s what you need to do in order to troubleshoot the your Galaxy S7 Edge that drops calls before you call your service provider…

Troubleshooting Galaxy S7 Edge Dropped Calls Issue

As mentioned in the title, the cause of the problem is poor signal reception, so we’ll have to troubleshoot that one first. Before going to our step-by-step instructions, here’s a couple of messages we received from our readers that describe this issue clearly.

“Hello droid guy. I’ve been following you for years now and I started reading your blog when I got my Galaxy S5 about a couple of years ago. I’m contacting you now because I have a problem with my new Galaxy S7 Edge (I upgraded from the S5). It seems that it cannot receive good service because there are times when the signal bars show there are only two bars of signal and there are also times when it’s zero. What’s most annoying though is when it shows all its bars having signal but I can’t make calls. There were so many instances already that my calls got dropped because of this. I already called my carrier but I was pushed to contact Samsung as they said it might be a hardware issue. It’s a hassle really. I’m hoping that you guys can shed light to this problem as I don’t really want to send my phone in for repair because I’m using it for my job. Please help me. Thanks, Joshua.”

Step 1: Remove any third-party accessories and/or cases

There are accessories that may interfere with the signal. It is necessary that when you troubleshoot, there shouldn’t be any third-party accessories attached to your phone to avoid complications.

Step 2: Reboot your phone if you haven’t done it yet

This simple procedure will force the phone to re-establish connection to the network aside from refreshing the phone’s memory. If the phone was set to automatically scan and connect (all phones are set to do this by default unless the owner changed it), then it will regain it cellular connection and you’ll be able to make calls without issues.

Step 3: Contact your service provider or carrier to check if your account is still in good standing

After you removed third-party accessories and rebooted your phone but your phone is still not getting signal, has poor reception or if calls still drop, then it’s time to contact your service provider. You may be required to perform troubleshooting with its tech support to find out what the issue is. Just by ringing your provider, a lot of your questions will be answered. For instance, you’d know if your account is barred or if you’re in an area where there is really poor coverage.

In case you recently changed carrier but kept the same number, both your previous and new provider should be able to give you suggestions on what to do. For instance, it would usually take 48 hours before a phone number is fully ported, so you’ll be advised to wait a day or two.

There are also times when the newly ported number needs to be re-activated on your new provider and such procedure won’t be done unless you made a report.

Step 4: Try to check if your SIM card is properly mounted

Regardless whether your on the phone with tech support or not, check the SIM card if it’s properly mounted especially if you’re not getting any signal. If it’s inserted properly, then there’s a chance the SIM card is damaged and your provider is obliged to provide you with a new one but you’ll have to wait 5 days or more for the replacement to arrive.

As a rule of thumb, if you’re getting the ‘No SIM card’ or ‘Insert SIM card’ error, always check if the SIM card is properly mounted and if the problem persists after that, then contact your provider right away.

Step 5: Do the master reset before sending the phone in for checkup

Assuming that everything is fine with your account and that your provider said there’s no problem on their end and that you’re in an are where there’s usually good coverage, then you’re left with no other choice but to send your phone in for checkup because one of the following is possible:

  1. There’s an issue with your phone’s antenna
  2. A hardware problem is causing the phone to lose signal randomly
  3. The device may have suffered liquid and/or physical damage that affect its normal operations
  4. There’s a serious firmware issue that needs to be addressed immediately

Here’s how you do the master reset on your Galaxy S7 Edge:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset, try to check if there’s an available firmware update and download it.

Related Problems from our Readers

Now that we’re done troubleshooting the Galaxy S7 Edge drop calls issue, we want to show you how this issue occur by citing some of the problems we received from our readers and learn how to address them.

Galaxy S7 Edge started dropping calls after an update

Q: “Hi Droid guys! Got a problem with my Galaxy S7 Edge because it keeps dropping calls. The issue started just a few days ago and I think there was some kind of an update that I downloaded. So my question is how can I get rid of that update that I downloaded so this problem will go away?”

A: If the problem started after an update, then there’s a possibility that it’s caused by some corrupt system caches. For this problem, you should try wiping the cache partition to get rid of the caches that were used by the previous system. Here’s how you do it…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge can make calls but they drop after a few seconds

Q: “My phone is actually acting weird and I just can’t understand why it’s doing this. First off, it’s a Galaxy S7 Edge and it’s about 3 months old. This problem started I think 3 weeks ago but I didn’t try to fix it then because I don’t really make phone calls that often. However, as of late, I tried to make a few calls and they always connect but then they got cut off after a few seconds. Can you help?”

A: Please try to follow the troubleshooting procedure above and if the problem persists, you should call your service provider as it’s more likely an issue with the network or your account. There’s nothing more we can do about it but I’m sure your provider can.

Galaxy S7 Edge drop calls when error “Unfortunately, Phone has stopped” shows up

Q: “It doesn’t happen all the time but it’s nevertheless annoying because you wouldn’t know when the problem occurs. I just want to be able to use my new phone without thinking it might fail but it’s not possible because there are times when the error “Unfortunately, Phone has stopped” pops up. Sometimes, before I make a call, the error shows up but there are also times when the call just gets disconnected due to the error. My phone is the S7 Edge and I bought this brand new. What’s causing all this? Help me.”

A: It seems that the minor app problem is causing a big trouble. I think the problem is with the dialer app. For some reason it crashes and when it does, either you get the error message before making a call or get disconnected from your call if the phone app crashes while you’re connected. Try clearing the cache and data of the phone app first:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this doesn’t fix the problem, then you have to do the master reset.

RELATED POST: How to fix Samsung Galaxy S7 “Unfortunately, the process com.android.phone has stopped” error

Connect with us

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What to do if your Samsung Galaxy S7 Edge freezes, lags, slows down and turns off unexpectedly

Among the most common problems #Samsung Galaxy S7 Edge (#GalaxyS7Edge, #S7Edge) owners may encounter are random freezes and lags, system slow down, and unexpected reboots or shutdowns. They’ve been happening with previous Galaxy models and many owners are now starting to complain about them. We, as technicians, are willing to help you fix this issue and provide all possible workarounds, hence, this post.

In here, I will tackle these problems as if they’re connected to each other, although, you may only encounter a problem or two when you’re experiencing general performance issues. Below are a few of the problems we received from our readers that best describe these problems. Read them to learn more about the phone’s behavior and read through the solutions and/or troubleshooting procedures.

“Droid guy, I hope you can suggest a fix for my problem. My Galaxy S7 Edge started to slow down even after just a week of use. I’m not really a heavy user but I installed a lot of apps that I often use for my job and for anything else except games. Just to give you an idea how slow it is, it takes about 4 to 6 seconds to open the Gallery, Messages, and any apps. At first it was so quick to respond but now, it takes forever to perform one action. Can you help me with this, please?”

“Hi guys, I need your help with my S7 Edge. The problem occurred just recently and the phone just freezes when it wants to and the kicker is, it freezes for about 5 seconds so I can’t do anything about it when it does that. I just want my phone to work properly because I had a Galaxy S4 and it didn’t act like this, not even once. I can’t figure out what’s causing this so if you guys have any idea what this is all about and how to fix it, I would surely appreciate your help. Thank you!”

“There were a couple of instances when my S7 Edge turned off on its own, although, it turned back up when I hit the power key. It might sound like a minor problem but for a brand new phone as expensive as this one, every single issue, no matter how serious it is, matters. I hope you guys understand that and help me find a solution for this issue. I am waiting for your response.”

There you go. Those problems may be familiar to you but before going into our troubleshooting procedure, if you have other concerns, try browsing through our troubleshooting page. We already addressed several problems with this phone so there’s a chance we already answer your concern. Try finding issues that are related to what you have and use the solutions we provided. If ever you need further assistance, don’t hesitate to contact us by completing this questionnaire.

Troubleshooting Galaxy S7 Edge Performance Issues

We understand you may have already snapped hundreds of pictures, created your playlists, recorded some videos and even saved some important files in your new Galaxy S7 Edge. That’s why in this troubleshooting guide, we will walk you through in safely finding the problem through systematic troubleshooting.

Step 1: Find out if the problem is with your apps

You may have already downloaded a lot of apps so it might be difficult to pinpoint the culprit but that doesn’t mean you can’t do anything about it. There are two general categories of apps; pre-installed and downloaded or third-party.

If the problem occurred after installing some apps, then you can almost be certain one of those caused the problem. However, if it’s difficult to pinpoint which app it is, you need to boot your phone in safe mode.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

In this state, all third-party apps are temporarily disabled so if one of them caused the issue, then the problem shouldn’t occur.

Even if you already know that one of the downloaded apps is the cause, you may spend a few hours trying to find which one is the culprit. So, to make things a little faster, begin your troubleshooting with the recently installed apps.

Boot your device in normal mode and try to disable or uninstall suspected apps. However, if you’re not into finding the specific app that’s causing all this trouble, then I suggest you reset your phone to uninstall all of them and try to download them one-by-one.

In case the problem still occurs in safe mode, the possibilities are the problem is caused by a pre-installed app or it’s a firmware issue. Proceed to the next step.

Step 2: Find out if it’s about a corrupt system cache

The system cache can easily be corrupted especially after an update as the old files will automatically become obsolete. But unlike the system data, the cache can be deleted without the fear of losing settings, files, and other data, etc. In fact, it’s always recommended you delete the system caches every time you experience issues with your phone’s performance like random reboots, slowing down, unexpected shutdowns, etc.

Once you’ve deleted the cache or wiped off everything inside the cache directory, the new system will create new files and this time, you can reset assured that everything is compatible.

Moreover, it is also important you do this step as some pre-installed apps may have also corrupted their caches causing them to freeze, hang or crash that will eventually affect the general performance of your phone. So, to delete the system cache, follow these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 3: Bring the phone back to its factory settings

After booting the phone in safe mode and deleting the system and the problem still persists, it’s time to do a more complicated and a lot more hassling troubleshooting procedure, the master reset. For this, you need to backup your files, music, videos, photos, apps, data, etc. You can move them over to your SD card or copy them to your computer because they’ll be erased when you follow the steps below.

But just before you do the reset, remove your Google account from your phone and disable any screen locks you may have engaged to make sure the Factory Reset Protection or anti-theft feature won’t be tripped. Once ready, follow these:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 4: Request for technical support

Or, you can just bring the phone in to your provider and have it’s technician check it up for you. If you’re within the replacement period and the problem can’t be fixed, you may receive a brand new unit. But the point is, you’ve already done everything you could to no avail, it’s time you had an authorized tech help you with it.

We are always willing to hear from you so don’t hesitate to contact us using this form. If you’re contacting us because of a problem, we may take time researching on it, so please bear with us. Rest assured we read each problem we receive and research on them.

How to fix a Samsung Galaxy S7 Edge that just died completely and won’t respond

Whether you’re using any app or enjoying with your VR, it seems like the #Samsung Galaxy S7 Edge (#S7Edge) has a tendency to just black out–just die completely and refuses to respond. There have already been several reports of this kind of problem and we already received a few complaints from our readers. The good news is, it’s often not a serious problem despite being a firmware issue.

RELATED POST: How to fix Samsung Galaxy S7 Edge black screen of death [Troubleshooting Guide]

Galaxy-S7-Edge-black-screen

However, there might be cases wherein the problem is caused by something else–something serious. That’s why below, I will give you the most common solution as well as further troubleshooting procedures that might just help you bring the phone back to life.

Just before we continue though, if you don’t want to go through the hassles of troubleshooting this problem and you’re still within the replacement period, I suggest you just go directly to the store and request for a replacement while you still can.

Most of our readers are bound by contracts with their respective providers so if the phone isn’t working fine since day 1 and didn’t have it replaced, you may be stuck with a defective unit until the contract is finished. You don’t want that to happen to you.

Now, for owners whose problems just came out of nowhere, you might want to take a few minute troubleshooting it to see if you can make it work again and for those who have other concerns, you may visit our S7 Edge troubleshooting page and try to find issues that are similar to yours. Use the solutions we suggested or if you need further assistance, contact us by filling up this form.

Step-by-step Troubleshooting

The first step is the most effective way to fix this problem while the rest are the basic troubleshooting procedures you need to perform learn what the issue really is.

Step 1: Your Galaxy S7 Edge may have crashed, so do the Forced Reboot procedure

For system and app crashes, minor firmware issues and hardware problems that resulted to the freezing, hanging and being unresponsive, the Forced Reboot procedure is a very effective procedure. It is equivalent to the battery pull in Galaxy devices that have removable batteries.

All you need to do is press and hold the Volume Down and Power keys together for 7 to 10 seconds and the phone should restart given that there’s still enough battery left to power its components.

If the first attempt didn’t work, try plugging your device in to charge for at least 10 minutes and then try again. But if it still didn’t work, try holding the Volume Down button first and then hold the Power key.

Should the phone refuse to turn back on or respond with this procedure, then it’s more than just a simple system crash or minor firmware and hardware issues. Try doing the reset of the steps.

Step 2: Try booting your Galax S7 Edge in safe mode to temporarily disable all third-party apps

Apps may have something to do with this problem and since we don’t know if it’s a third-party or pre-installed, you need to isolate the problem and you can do so by restarting your device in safe mode to leave only the pre-install apps to run.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the phone successfully booted up in safe mode, it is almost certain the problem is with the third-party apps. There must be something you have installed that’s affecting the firmware and preventing it from operating normally. You just have to find that app and uninstall it. However, if you don’t know which app is it or if your device didn’t boot in safe mode, then the next step must be the last before you send the device in for checkup and possible replacement.

Step 3: Try booting in recovery mode and perform the master reset

If it is a firmware issue, booting in recovery mode should still be possible. In this mode, all necessary hardware will be powered up but the Android GUI won’t be loaded. If you can go as far as this mode and perform the master reset, the problem might be fixed. Try these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

If this fails as well, then go to the store and have the device checked or replaced.

We are always willing to help you so if you have any more questions or concerns, make sure you fill up this form and hit submit to contact us. Provide us with relevant information and we’ll help you find a solution.

How to fix Samsung Galaxy S7 Edge “Unfortunately, com.samsung.ipservice has stopped” error

  • Have a better understanding what the error message “Unfortunately, com.samsung.ipservice has stopped” means on the #Samsung Galaxy S7 Edge (#S7Edge).
  • Learn how to troubleshoot the problem and get rid of the error message especially when it occurred out of the blue without obvious cause.
  • What to do if the error message showed up after you removed some bloatware and disable some of the pre-installed or native apps. 

Galaxy-S7-Edge-com-samsung-ipservice-stopped

“Unfortunately, com.samsung.ipservice has stopped” is the actual error message some Samsung Galaxy S7 Edge owners have been complaining about and while it speaks clearly of the service that crashes, the error may be triggered by different factors making it difficult to pinpoint what really the cause is.

Our team looked into this matter and we were able to find out some things that might be able to help our readers get to the bottom of this and even fix the problem temporarily and permanently. The com.samsung.ipservice is a native service responsible for any other services that use the internet but more often than not, it’s the Wi-Fi that triggers this error and not the mobile data.

The fact is every problem we received that speaks of this error seems to point to Wi-Fi being the culprit or the service used before the error started. Therefore, it’s safe to assume that any service that use Wi-Fi may be able to trigger this problem.

Continue reading to learn more about it, how it occurs, what the possible causes are and how to fix it. The troubleshooting procedures below are based on every situation the error may pop up, so if one solution doesn’t work on you, then try the others.

Before you continue though, if you have other issues, try to visit and skim through our S7 Edge troubleshooting page. We’ve already addressed a lot of issues reported by our readers since the release of the phone. There’s a chance we may have already gone across your issue and provided a solution for it. If you need further assistance, feel free to contact us anytime as we’re always willing to help. Just fill up this questionnaire and rest assured we’ll look into it.

Error pops up without doing something with the phone

“Hey guys! I have a problem. My S7 Edge just displayed the message ‘Unfortunately, com.samsung.ipservice has stopped’ yesterday and I really don’t understand why it’s doing this. I haven’t done anything with the phone since I bought it last month. Everything is stock, I didn’t root it, I didn’t disable anything. What I did was install some apps I use for my job and that’s it. It’s been smooth sailing until yesterday when the error showed up and it didn’t go away. Can you help?”

That’s the typical “firmware issue” although we really don’t know what’s causing it. But taking the word of our reader that he hasn’t done anything out of the ordinary that may have caused it, then we can narrow it down to a firmware problem.

Since there’s no apparent reason and the com.samsung.ipservice is a native service, let’s start our troubleshooting with the wiping of the system cache. There’s no point in booting the phone in safe mode when we already knew it’s the native service that has some issues. So, try following these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Assuming that the problem remained after doing the procedure above, then it’s not a simple or minor firmware issue but might be something that affects the entire operation of the device. I believe factory reset can fix it but I understand if you hesitate to do that especially if you have a lot of apps you’ve downloaded and set to your preference. Still, I need you to do it if you wish to continue using this expensive device:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Error showed after disabling / uninstalling bloatware and other pre-installed apps

Bloatware that are usually added by your carrier or service provider and pre-installed apps are often embedded in the firmware. The phone may still work normally even if some of them are disabled or uninstalled, however, there are pre-installed apps that come with services that the system needs to boot up successfully or run smoothly. If these services are deleted, the system may not be able to work well and other apps may also keep crashing.

The com.samsung.ipservice is a very important service as it handles internet connectivity. We don’t know for sure what apps you disabled or uninstalled but since this error showed up after you’ve gotten rid of some, then it’s clear something is missing. If you just disabled them, you can just re-enable them to make your device work again, otherwise, you really need to do the master reset:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

The procedure above is strongly recommended for average users. As to savvy ones, you may proceed with the flashing of the stock firmware if the error won’t go away. You may have messed up something while trying to modify the firmware.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 Edge that’s not charging & other power-related issues

There are already a lot of complaints about #Samsung Galaxy S7 Edge (#GalaxyS7Edge) units that aren’t charging so we’ll look into this problem. It just a few weeks since the device was released but we’re already seeing serious issues like this. Problems like this, however, may have also resulted from owner’s negligence. The purpose of this post is to troubleshoot the problem but there’s no guaranteed fix especially if the problem is with the hardware.

Galaxy-S7-Edge-underwater-charging

At the later part of this post, I will answer some of the power-related questions asked by our readers. Read on to know if one of them is similar to your problem and learn how to troubleshoot or fix it.

Before going any further though, if you have other concerns, try to visit our Galaxy S7 Edge troubleshooting page as we’ve already answered several issues with the phone. Try to use the recommend solutions or troubleshooting procedures. You may also contact us directly by completing this questionnaire.

Galaxy S7 Edge Not Charging Issue

First off, your phone is still new and it might still be within the replacement period. So, if you don’t want to go through all the hassles of troubleshooting, then I suggest you go to your provider and have it replaced. However, for owners who want to do something about the problem before sending it away for repair or replacement, try to follow the steps below:

  1. Make sure you use the original power adapter and USB cable because if not, that might be the reason why your phone isn’t charging at all. Remember, a battery as huge as the S7 Edge’s need a powerful charger and considering it’s capable of fast-charging, you need something that’s specifically designed for such feature.
  2. Check both ends of the cable for corrosion, debris and/or lint. Anything that goes between the receptors in the phone and the pins in the cable may interfere with the normal charging process. Be also on the lookout for bent or crooked pins. If you can find one, try straightening it out.
  3. Inspect the port on the power adapter. Try to see if there is corrosion of some kind or bent pins. You also need to check the USB or utility port on your phone for the same thing.
  4. Assuming there is nothing that blocks or corrodes the pins, try turning off your phone and plug the charger in to see how the phone reacts. If it shows the usual charging symbol or lights up the LED indicator, then the charger is ok as well as the cable. However, if the phone doesn’t respond, then it might be an issue with the adapter or the cable and to rule out these possibilities, you need to use a different charger. If the phone charges fine with other chargers, then you need to buy a new charger kit, otherwise, continue troubleshooting.
  5. If the phone won’t respond when plugged in, it might be a simple system crash issue. Perform the forced reboot procedure by pressing and holding both the Volume Down and Power keys together for 7 to 10 seconds. The phone either reboots or the screen flickers for short time. You can then try charging your device and see if it responds this time.
  6. Boot your phone in recovery mode if it still didn’t respond when you plugged it in. In Android System Recovery, all necessary hardware are powered up but the Android GUI isn’t loaded. So, if it’s not a hardware issue, your phone should be able to boot up in recovery mode: press and hold the Home, Volume Up and Power keys together.
  7. If the phone won’t boot up in recovery, it’s time to have it replaced because it might be a hardware problem. However, if it started fine, then try wiping the cache partition. If that didn’t make any difference, then try doing the reset still through recovery mode. In case the phone remained off (and didn’t even flicker), there’s a chance the battery was all drained and since the device won’t charge, seek help from a technician.

Samsung Galaxy S7 Edge Power Issues

Here are some of the issue you may encounter if you own an S7 Edge:

Q: “My phone just blacked out all of the sudden but I know it isn’t the battery because it was around 73% when it died. Now, it just won’t respond when I try to turn it on. This is the first problem I encountered with the Galaxy S7 Edge and honestly, it worries me. What if it won’t go away? Would I be using a defective phone until my contract with my provider expires?”

A: It might be just a simple system crash. Try pressing and holding down the Volume Down and Power keys together for 7 seconds and the phone will reboot. Things like this happen all the time but if it happens frequently on your device, then try doing the master reset. If it comes back then you need to negotiate a replacement with your carrier or provider.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “I’ve had my Samsung Galaxy S7 Edge for about 10 days. It’s been working time until today. My phone was at 44% charge, I spent 20 minutes getting ready for bed, and I came back to a completely black, unresponsive screen! It’s been charging for 10 minutes and the screen is still black! Please help!”

A: Just like the previous problem, it might be just a crash so perform the Forced Reboot procedure to restart your phone. If the problem comes back, try doing the master reset and/or contact your service provider for possible replacement.

Q: “Phone keeps blacking out for some reason and when I reboot it, it takes forever to come back on. I still can use it though but the thing is it’s an expensive premium phone with a powerful hardware and advanced firmware, why is it doing this?”

A: I don’t know how frequent the blacking out sessions are but if it’s interfering with the normal use of your device, I suggest you try wiping the cache partition first, then do the master reset if the problem remained. Lastly, you still have the option to have it replaced, so you may contact your provider about it.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Q: “Hi Guys. Very good article: Samsung Galaxy S7 Power Saving modes and how to extend its battery life. The only (very serious) problem is that you’re not telling us how to disable Ultra Power Saving Mode; i.e. how to get the phone’s original functionality back – without doing a factory settings or total reset. I couldn’t find any information online on how to do it for the S7 (although several solutions for other models). Please tell us how as part of your tutorial?”

A: When in Ultra power saving mode, there’s a few icons you can actually use plus the More option at the upper-right corner of the screen. Just tap that and you have the option to turn it off. Don’t worry, I already added the steps in that same article. Thanks for letting us know!

Q: “Just wondering, I was told never leave the Samsung Galaxy Edge 7 plug in to a charge over night or after it reaches 100%. I often plug my phone into a charge before I got to sleep and wake to a fully charged phone in the morning, what’s the correct way, if there is one, thanks.”

A: Well, you can actually just continue doing what you’re doing because leaving the phone plugged in to the charger even if the battery already reached 100%. Many have been worrying about “overcharging” but it’s not going to happen to your new Galaxy S7 Edge. Gone were the days wherein batteries get damaged when left charging and there were even cases when they explode. Todays technology, however, is a lot better than technologies ten years ago. Your phone is smart enough to stop the charging process even if it’s still plugged in once it reaches 100%. So, yes, you can still charge your phone before you sleep and wake up with a fully-charged battery.

Q: “Hi! Just today, my Galaxy S7 Edge started to restart without any reason. I mean I didn’t do anything with it that could have led to this problem but it just started rebooting randomly. What has happened to it and how do I fix it?”

A: Well, it’s difficult for us to pinpoint exactly what the problem is so you need to troubleshoot it. Here’s what I suggest you do:

  1. First of all, boot your device in safe mode so all third-party apps will be temporarily disabled. Use your phone normally at this state to find out if it still reboots on its own.
  2. If the phone still reboots in safe mode, try booting in recovery mode and wipe the cache partition. It could be just some corrupt caches. If the problem continues, then you have no other choice but to do the master reset.
  3. If the problem was fixed in safe mode, it means one or some of your apps was causing the problem. You need to find it and uninstall it. If you don’t have a hint which one is the culprit, then a reset is necessary.

Q: “There was a minor update I received about a couple of days ago, which I downloaded as I have no other option. Long story short, the device started to freeze, lag and then it turned off on its own and won’t turn on. It won’t even respond when Power button is pressed so something isn’t right. I’ve been an Android user ever since and I’ve encountered a lot of problems except this one. What do I need to do?”

A: For starters, it might be just a system crash. I understand it won’t turn on or respond. Try pressing the volume down and power keys for 7 seconds. If it still won’t turn on then, try to follow this guide I’ve written for S7 Edge that won’t turn on. I hope you’re still within replacement period because if you cannot bring it back to life, you might as well have it replaced under warranty.

RELATED POST: How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge screen started flickering & other screen-related issues

  • Learn how to troubleshoot the screen flickering (#screenflickering) issue with the #Samsung Galaxy S7 Edge (#S7Edge).
  • Galaxy S7 Edge’s screen shows 4 lines when brightness is adjusted to maximum.
  • Is there something you can do if your phone’s screen is overly sensitive? How about if Touchwiz is laggy or glitchy?
  • S7 Edge screen reportedly blacked out and the phone won’t respond after that.
  • What you should do if your phone wake up from sleep every few minutes? What might be the cause?

Galaxy-S7-Edge-screen-flickering-issue

We received some reports from our readers who own Samsung Galaxy S7 Edge units complaining about some screen related issues including screen flickering, display turned black and won’t turn on. These issues can be caused by apps that keep on crashing, corrupt firmware and more hardware issues. You can still do something about the first two causes, however, when it comes to hardware issues, they’re off limits especially if you still value the warranty of your device.

I addressed some of the issues we received in this post so try to browse through this page to see if you concern is among the ones I cited. You may also visit our troubleshooting page for we have already addressed a lot of issues with this device ever since it was released. Please use the solutions and troubleshooting guides we suggested to try to fix your problem. And if you need further assistance, then you can always contact us by completing our Android problems questionnaire.

Please provide us with sufficient information about your problem so we can provide you with more accurate solutions and draft you with effective troubleshooting guides. One-sentence messages may not be addressed.

Q: “My phone started flickering. The screen was heating up and gradually started seeing lines on the screens. One fine day it completely died on me and couldn’t revive it. Have got video and photos to prove it.

Hope you can assist me. I came to Sri Lanka on a long vacation and won’t be a while before I get back to UK and Samsung says it needs to be returned to the UK to be repaired. – Shibly”

A: Hello Shibly. I watched the videos and looked at the pictures and it seems like it’s really a hardware problem. However, there are a couple of troubleshooting procedures you can try to see if they can make a difference. The first one is to delete the system cache which may fix “MINOR” firmware and hardware issues especially if they occur after an update. Here’s how…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

The second procedure you can try (but still no guarantee) is master reset. However, you need to go through the hassle of backing up every bit of data you don’t want to lose in your phone such as your pictures, music, videos, etc. It is also important you do it before you send the phone in for repair when you go back to the UK.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

When it comes to hardware issues, there’s only so much we can do about them.

Q: “I noticed that there were 4 dark areas on my 2 week old s7 edge. When I adjusted the brightness to maximum the lines disappeared but when I adjusted it to dark 4 prominent lines appear. I never dropped it or spilled anything on it. I never pressed it hard nor do I put it on tight pants pockets. I tried rebooting it but nothing happened. It’s still there.”

A: A lot of S7 and S7 Edge owners reported similar problems and majority point to the hardware being at fault. However, there were also reports that such case may also be caused by factors. In your case, try to see if it has something to do with the theme. Try to change the theme of your phone and see if those lines disappear. If not, then it’s time to call your provider or Samsung and claim warranty for it. If it’s a hardware problem, then there’s nothing we can do about it as a technician is needed to do further investigations and tests.

Q: “The screen is ultra sensitive, the Touchwiz is a bit laggy/glitchy at times, i.e. swiping from home screen page to page isn’t smooth.”

A: According to Samsung, S7 Edge’s screen is sensitive enough that users probably won’t need the sensitivity setting that’s why if you were asking how to make the screen less sensitive, sorry buddy, there’s nothing we can do per se. Now, about the Touchwiz being “a bit laggy or glitchy,” try to verify first if it’s not caused by other apps that could be freezing or crashing. Try to isolate the problem by booting your phone in safe mode and observing it if TW still lags.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem remained in safe mode, then you should try wiping the cache partition first and if that won’t work, then you really have to do the reset. Backup your data and follow the procedure to do the master reset in the first problem.

 

Q: “Please help, I have a black screen on my S7 Edge. I have tried everything on your page and it still won’t turn on. Upgraded to this phone on 23/4/16 so outside my grace period. Store said all I can do is send it off for repair which will take 2 weeks.”

A: Okay so your S7 Edge got a black screen, when did it start and what could have caused it? I’m certain something happened or occurred like the phone lagged, rebooted, won’t charge or anything at all.

We’re always willing to help but if there’s not enough information, it’s difficult for us to begin our troubleshooting. So, in your case, I would assume two things; first, that it’s a minor system crash and second, if it’s not a system crash, then it must be an issue with the firmware or the hardware.

As to the system crash, all you need to do is press and hold the Volume Down and Power keys (in that order) together for 10 seconds until the phone reboots. If it didn’t respond to Forced Reboot procedure, then it must either be a firmware or hardware issue. So, for this, you need to send it in for repair.

Q: “Hi. My Samsung Galaxy S7 Edge is only 2 weeks old and now the screen turns on by itself and therefore uses battery and someone can read my phone. Please help soon.”

A: Wakelocks. They’re often the reason why Android phones wakes up from being idle. Most of them came with apps you installed. Try installing Wakelock Detector from the Play Store to detect them and get rid of them.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge “Unfortunately, Software Update has stopped” error

“Unfortunately, Software Update has stopped.”

Galaxy-S7-Edge-software-update-stopped

This is the actual error message you get when your new #Samsung #Galaxy S7 Edge (#S7Edge) failed to update its firmware to the latest version. For those who don’t know yet, Samsung rolled up minor updates (as it usually does) for the S7 and S7 Edge variants a few weeks after the devices were released. Such updates are intended to patch some glitches, fix some bugs and address the most common problems early adopters reported.

However, some owners reported to have been prompted with an error message as cited above. This problem is not exclusive to the S7 Edge as it has also been happening to previous galaxy devices but the thing about this error is that it always has something to do with the firmware and this leaves owners at the mercy of authorized Samsung technicians.

I drafted a troubleshooting procedure below, which you can follow if you want to spend some time getting to the bottom of this problem. But for those who don’t want to be bothered with anything for the very reason that the phone is new, then I suggest you immediately send your phone in for repair. After all, it’s the job of the technician to know and fix the problem. And for those who are willing to take the risk and ones who hate to wait at the shop, then try the troubleshooting steps below and see if they can make a difference.

But before we go any further, if you have other problems with your phone, try visiting our S7 troubleshooting page for we have listed down all problems we already addressed. Find issues that are related or similar to yours and use the solutions we recommended. If they don’t work for you or if you need further assistance, then contact us by completing this questionnaire. Make sure you provide us with all necessary details so we can provide you with more accurate solutions.

Troubleshooting “Unfortunately, Software Update has stopped” error

The “Software Update” in the error message is the service that handles firmware updates. The error may be triggered by simply trying to manually search for updates through Settings, unsuccessful update process, interrupted update process due to inconsistent internet connection, etc. Fortunately, this problem can be fixed so it’s worth it if you spent some time troubleshooting it. Try to follow these very simple steps and see if they can make a difference:

1st Step: Make sure it’s not just a minor firmware issue

Firmware updates fail all the time and we actually received a lot of complaints about it since we started taking in questions/problems. That said, the very first thing you should do if you’re prompted with that error message is to reboot your phone.

A simple restart will fix any minor firmware and hardware issues as well as refresh the phone’s memory. It will also close all third-party apps that might have something to do with the error.

2nd Step: Verify you have an active and/or reliable internet connection

In order to pull down updates from Samsung’s or your carrier’s servers, you need not only an active connection but a reliable and a fast one. Remember, updates nowadays go over 1GB of data. So, if your connection is slow or unreliable, it will take forever for the phone to download the new firmware not to mention the possibility of interruption, which may result to the soft-bricking of your phone.

3rd Step: Your phone must have sufficient storage space for the firmware

If the update is about 1.3GB in size, you must have at least 2GB or storage space left to make sure the new firmware can be downloaded and unpacked successfully. You have to know that the first phase of the update process is to download the package, once finished, then the installation begins. So, during the download process, it’s as if there are two firmware packages in your phone only that the new one is yet to be unpacked and installed.

There were a lot of cases wherein the update got interrupted due to storage insufficiency. So, this is one thing you should not forget.

4th Step: Try booting your phone in safe mode and download the update

There is always a possibility that one of your apps is causing the problem. For instance, an app that has gone rogue or keeps on crashing will have a great impact on the general performance of the phone. If this happens, the normal operation will be affected including the firmware update.

So, try booting your phone in safe mode and see if you can update your phone in that state. In safe mode, all third-party apps are temporarily disabled so any problems caused by apps will be eliminated, at least, while you’re trying to update your device.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

5th Step: Wipe the cache partition and try to update again

Now, this procedure is a bit more general than the previous ones but nevertheless important. Follow the steps below just to make sure the phone has a new set of caches to work with the current firmware while the new one is being downloaded:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

6th Step: Use Smart Switch to update your S7 Edge

Samsung has a new tool that is very helpful in transferring data as well as very easy to use when it comes to update your device. The Smart Switch application can be installed on your computer and once you connect your device to your machine, Smart Switch can automatically detect if there’s an available update for it.

Since you already received the notification about the firmware update, all you need to do with your device is connected to your computer and Smart Switch is running is to click the Update button and wait. If this doesn’t help either, then the last step may be able to help you.

7th Step: Do the master reset and try updating your phone

After everything you’ve done and the problem remained, you have no other option but to reset your phone to clear its memory, get rid of problematic apps, fix services that don’t work well, wipe off the storage, etc. After you’ve done that, it’s time to try downloading the same update again and see if it works this time. If not, then contact Samsung and/or your service provider so you can be assisted. Here’s how you do the master reset before attempting to update your phone:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

If all of these steps failed, manually installing the firmware is your best bet however, it’s not for people who don’t want to take the risk. So, it’s better you request assistance from the pro.

I hope this article can help you. Thanks for reading.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Charging Samsung Galaxy S7 Edge battery & tips to prolong battery life

Your new Samsung Galaxy S7 Edge (#GalaxyS7 #S7Edge) has a 3600 mAh Li-Ion battery that can last a couple of days when used normally despite all its features and components. Without a charge, your expensive phone will become just another paperweight on your table. It is, therefore, imperative that you know how to properly charge your device and learn some tips on how to problem the battery life.

Galaxy-S7-Edge-wireless-charging

There are two ways you can charge your S7 Edge; wired and wireless. I will go through each of these methods and provide you with some useful tips as we go along. But before anything else, please note that your device doesn’t have a removable battery so if it’s damaged, you just can’t buy a new one and replace it. You need to have a technician do it for you.

Samsung Galaxy S7 Edge Wired Charging

This method will also give you two options; to charge your device using the power adapter that came with it or through a computer.

If you just got your device, the battery already has a charge but it’s not full. It’s recommended that after setting it up, you immediately charge it and leave it plugged in until it reaches 100%. Use the original charger that is capable of Adaptive Fast Charging so you don’t have to wait longer and to make sure the battery is properly calibrated while on charge. To charge your device, follow these simple steps:

  1. Insert the USB cable into the charging port on your phone.
  2. Plug the other end to the power adapter.
  3. Now plug the charger to the wall outlet.
  4. Depending on how much battery is left, the battery may be fully-charged in less than an hour when fast charging is enabled.
  5. After charging, unplug the cable from your phone and remove the charger from the wall outlet.

If you’re mobile and charging through the wall outlet is out of the question, then you can use your laptop to charge your S7 Edge. But please note that fast charging isn’t possible if you’re not using the original power adapter and it may take a couple of hours to fully-charge your device or even more.

  1. Plug the smaller end of the cable to the phone’s USB / utility port.
  2. Insert the bigger end to the USB port on your computer or laptop.
  3. If your device is on, you may change the USB connection to charge only.
  4. After charging, disconnect your phone from your computer and remove the cord.

Samsung Galaxy S7 Edge Wireless Charging

Your device uses the standard Qi Inductive Charging Technology, which allows you to charge it without attaching a cable to the utility port. All you need is a wireless charging pad that’s compatible with the technology used by your device. Here’s how you do it…

  1. Connect the cable to your wireless charging pad.
  2. Plug the power adapter of the charging pad to the wall outlet.
  3. In most cases, your charging pad has a LED indicator to tell you whether it’s ready or not.
  4. When your charging pad is ready, place the phone over the pad and make sure it’s centered. It must also face up.
  5. More often, the wireless charging pad will emit a blue light to indicate it’s charging.
  6. When the battery is full, your charging pad will emit a steady green light.
  7. You may now remove your phone from the pad and use it.

Samsung Galaxy S7 Edge Battery Saving Tips

There are a lot of things you can do to save battery life but aside from that, your phone already has a couple of features that would make it last longer–Power Saving Mode and Ultra Power Saving Mode. I would like to discuss these features a little bit before going to other tips.

Power Saving Mode

While the S7 Edge has a huge battery that could last for a few days with minimal use, having this feature will guarantee you’ll never run out of juice that easily. Power Saving Mode does the following:

  • Limits the processor’s maximum performance
  • Turns off lights for the touch keys
  • Reduces screen brightness automatically without you having to set it
  • Turns off vibration feedback
  • Reduces screen timeout
  • Reduces frame rate

But the good thing about it is that you can set it to function immediately or at a later time. For instance, you can turn it on so that it engages when the battery reaches 20%. It means that you’ll still be able to use your device normally even when it’s turned on if you set it to take over at the later time.

To enable it, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Battery.
  4. Now tap Power saving mode to toggle the slider to ON.
  5. You can now set it to engage immediately or at a later time by tapping Start power saving and you’ll have the following options:
    • Immediately
    • At 5% battery power
    • At 15% battery power
    • At 20% battery power
    • At 50% battery power

Ultra power saving mode

This feature will considerably handicap your phone while it’s engaged but you can rest assured that you can continuously use your phone for a few hours even with its battery almost drained. Unlike the first one that you can set to engage at a later time, this mode will engage immediately once enabled and there are changes you’ll be able to notice the moment you turn it on.

  • Screen color will be changed to greyscale so you’ll be able to see just black and white (black background, white font). The AMOLED screen doesn’t take up as much power when the background is black because only the LEDs in the areas where there are light colors are lit.
  • It also simplifies the operating system so as to use minimal processor power.
  • It turns off mobile data when the screen is off.
  • It also disables Wi-Fi and Bluetooth as well as location services like GPS.
  • It disables almost all apps except three and other apps the user added to the exception.
  • It reduces screen brightness.

To enable it, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Battery.
  4. Touch Ultra power saving mode to toggle the slider to ON.
  5. Read the terms and conditions if you want and then hit AGREE.
  6. You may now see the default apps you can use but you can add other apps as well by tapping the plus (+) sign. These are the apps you can add:
  • Calculator
  • Clock
  • Facebook
  • Google+
  • Memo
  • Voice Recorder
  • WhatsApp

Now that you know how to enable both the Power Saving and Ultra Power Saving modes, it’s time you learned about other things you can do to save battery life. Try to go over the procedures below:

Close recently used apps

  1. From any Home screen, tap the Recent Apps key (left side of the Home key).
  2. Choose apps you wan to close.
  3. Swipe each app left or right to close them.
  4. You may also close all of them by tapping the Close all icon in the bottom right corner.

Adjust screen timeout, lower screen brightness

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Display.
  4. Tap Screen timeout to adjust the amount of time before the screen turns off automatically.
  5. You may adjust the screen brightness to a lower level if you want or just enable Automatic brightness. But for the sake of saving battery life, I suggest you do the former as the latter still uses battery for the light sensor.
  6. On that same page, you may also disable the Always On feature.

Turn off wireless connectivity features

In case you didn’t enabled the Power saving modes, it’s always recommended to turn off connectivity features like Wi-Fi, mobile data, Wi-Fi calling, Bluetooth, GPS and Portable Wi-Fi Hotspot.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll down to Connections to have access to the settings of each feature.

Turn off background data usage

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Data usage, then tap MORE icon.
  4. Tap Restrict background data, then OK.

Change app sync settings

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Accounts and tap on the desired account.
  4. Now uncheck the boxes next to apps you don’t want to sync.
  5. When you’re done with your selection, tap the Menu icon.
  6. Touch Sync now.

I hope that the things I discussed in this post can help you one way or the other. Enjoy your new device.

If you have problems or concerns, do not hesitate to contact us by filling up this questionnaire. You may also visit our troubleshooting page for the S7 Edge as we list down every issue we address each week.

How to fix “Unfortunately, Messages has stopped” error on Samsung Galaxy S7 Edge & other texting issues

  • Learn how to troubleshoot and/or fix the error message “Unfortunately, Messages has stopped” on the #Samsung Galaxy S7 Edge (#S7Edge).
  • What you need to do if the #Messages app immediately closes the moment you open it. It’s actually the same as the error message in the title only that the app doesn’t return the error.
  • What to do if your S7 Edge fails to send a text message but when the message goes through, it gets duplicated on the receiving end.
  • User wants to learn how SMS works especially about paginated text messages. He also wants to learn how to set the phone to notify him if SMS messages get converted to MMS.
  • Galaxy S7 Edge splits the message into several text messages.
  • Random pictures get attached or shows up in the Messages app although recipients don’t actually see them.

Galaxy-S7-Edge-messages-has-stopped

Apart from the common performance and app related issues with the Samsung Galaxy S7 Edge that occurred after the update, texting problems also plague the community. In fact, we already received a lot of texting related issues with the phone including the infamous error message “Unfortunately, Messages has stopped.”

I’ve already published a few posts that tackle with texting issues but we still find it necessary to answer the questions our readers sent to us. Continue reading below to learn more about the common text messaging problems owners encounter so that you’d know what to do in the event that one of the issues may occur to you in the future.

For those who have other concerns and issues, visit our troubleshooting page for we have already answered a lot of S7 Edge issues. There’s a chance we already provided solutions to your problem so find ones that are similar or related to yours. You may also contact us by fulfilling our Android issues questionnaire if ever you need further assistance.

Q: “Hi droid guy. I badly need your help with my problem. My phone is a Samsung Galaxy S7 Edge that I purchased about a couple of months ago. I never actually had any issues with it until recently when it started showing up an error message ‘Unfortunately, Messages has stopped.’ As a result, I can no longer read my text messages nor send one because the moment I open the app, the error shows up. When I hit ok, the app closes with it. What shall I do?”

A: Basically, the error message is telling you that the Messages app crashes. It may be caused by other third-party apps or a firmware issue. So, you need to isolate the problem immediately. Here’s what you need to do:

Step 1: Boot your device in safe mode to see if the error still shows up

If the error is triggered by one or some of your downloaded apps, then it shouldn’t show up in safe mode as third-party apps are temporarily disabled in that state. So, follow these steps to boot your S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Try deleting the system cache especially if you recently updated your phone

Firmware updates may corrupt some cache including system caches. Since we really can’t pinpoint which caches got corrupted, we need to delete them all at once by booting your phone into recovery mode. Before I give you the steps, let me explain briefly why you need to do this.

If your phone has recently been updated to the next Android version, old system caches may not work with the new version. However, since they remain in the cache directory, the phone may still use them and it’s where conflicts occur. When it happens, the device may suffer from serious performance issues which includes apps crashing. Here’s how you delete the caches:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 3: Clear the cache and data of the Messages app

Since the error specifically mentions of the Messages app, then it’s necessary to troubleshoot the app itself especially if the issue didn’t get better after following the first two steps. Clearing the cache and data of the Messages app might just help you. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 4: You may need to do the Master Reset

After following the steps above and the issue remained, then your phone may have suffered from a serious firmware issue. There’s no other choice, you need to perform the master reset:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 5: If all else fails, have a technician take a look at it

For us advanced users, we often resort to manually flashing the firmware to our devices especially in situations wherein firmware-related issues can’t be fixed by common troubleshooting procedures. Doing so, however, is risky not to mention you’ll lose the warranty of your device. So, I suggest you visit a shop or send your phone in for repair if this problem persists after following the steps above.

Q: “Droid guy, I’m just thankful enough to have found your blog. I have a problem with my S7 Edge and I hope you can help me. It started after the minor update wherein the messaging app I use just closes on its own. No error message, no nothing. It just closes. What seems to be a problem with it?”

A: I would assume that you’re using the stock or native messaging app (Messages). Apparently, the app crashes and it’s the other version of the error message I tackled above. Nevertheless, it’s the same problem so just follow the troubleshooting procedure I drafted above. I hope that could help you.

Q: “When texting, the device sends message that the text could not be sent due to server problems but after trying to resend the message, the destination number is receiving multiple messages.”

A: So, you can send text messages after all? This kind of problem can only be fixed by your service provider as it is a network issue.  There’s also a possibility that the problem is with the network of the recipient. You can verify that by sending a text message to your own number. If the message goes through and you can actually receive it, the problem might be on the receiving end and there’s nothing we can do about that.

Q: “How does the texting work? I can see the numbers and then / and a number after it. For example, 13/5. Does that mean I’m on 5 pages with 13 chargers left until it goes to page 6? I would like to be notified when my SMS turns into MMS.”

A: I’m not sure where you’re seeing that number but long text messages that are split into parts always have the small digit appear before the bigger one like 3/5. It means you’re currently reading the 3rd page of the message that’s split into 5 pages.

I’m not really sure what kind of notifications you like but as long as you have the setting to automatically convert SMS to MMS is enabled, you know the phone will do that as soon as it identifies the message to be containing files, pictures, special characters, etc.

Q: “The pre-installed “Messages” has split the messages from one of my contacts, i.e. messages to 61430### and 0430### are listed separately in Messages. When I click on the person, I get directed to the same contact but the messages won’t merge. I didn’t have this problem on the S5 where the messages were transferred from through the Phone-to-phone USB that came in the S7 Edge box. Please help. Thank you.”

A: I don’t quite understand what you mean here. If you mean that long text messages get split into several parts, then there’s a setting for that. Under the Settings menu of the Messages app, find the option Auto combination. If enabled, messages get automatically combined to appear as one message.

However, if you mean that group messages get sent to multiple recipients as separate messages, then the option Group conversation should be enabled.

Q: “I am receiving my photos that are saved on my phone in text messages. The contact which the message comes from cannot see the photos.”

A: If this occurred after an update, then you have to options. You can either try to clear the cache and data of the Messages app or delete the system cache if the former doesn’t work.

How to Clear App Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

How to Delete the System Cache

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

The new Samsung Galaxy S7 Edge (#Samsung #GalaxyS7Edge) has just been out for barely a week now but there were already owners that complained about the device not turning on or unresponsive with a black screen. We understand how frustrating that could be considering it’s a premium Android smartphone and is very expensive. That’s the reason why we publish posts like this to help our readers deal with this specific problem.

Galaxy-S7-Edge-black-screen-wont-turn-on

Among the symptoms you may encounter when this problem happens to you are…

  • Galaxy S7 Edge won’t respond when you press the power key
  • The screen remains black no matter what you do
  • LED indicator shows you have unread messages or notifications but the screen stays black
  • You may hear the phone play its ringtones but still unresponsive
  • You can call your number but the Galaxy S7 Edge doesn’t display the usual “Calling…” screen
  • It has turned off and won’t turn back on

Before troubleshooting, let’s try to take a look at all possible causes of this problem…

  • System has crashed leaving the phone unresponsive
  • Some apps have crashed and affected the system
  • Battery has been depleted
  • Power button is stuck or damaged

“Hi guys! My 3 days old Samsung Galaxy S7 Edge won’t work. It won’t turn on when I press the Power button, the screen is black, although sometimes there’s light at the top of the screen. I upgraded from Galaxy S5 to Galaxy S7 Edge thinking this is a superior device but it seems I was wrong. Please help me fix this problem or should I have it replaced?”

Just before we jump into our step-by-step troubleshooting, if you have other concerns with this new phone of yours, visit our S7 Edge troubleshooting page as we may have already addressed your problem. Should  you need further assistance, do not hesitate to contact us by completing this form. Please provide all necessary information about the problem so that we can easily help you and provide you with an accurate solution.

Step-by-step Troubleshooting

First off, if your device is still a few days old, you are eligible for a replacement if the problem can’t be fixed by a technician. But it means that you have to go through the hassle of possibly lining up at the local store to have an appointment with a technician and wait for several minutes before being able to talk with another representative to give you the new unit. In a bid to save you from all that, I’ve outlined a troubleshooting procedure below to help you make your device work again…

Step 1: It might just be a system crash and a Forced Reboot is necessary

This is the first thing you should do. It’s easy and it’s safe. It’s an equivalent to the battery pull procedure for devices that have removable battery.

If it’s a system crash or a minor firmware or hardware glitch, then this procedure should fix it:

  • Press and hold the Volume Down and Power keys together for 7 to 10 seconds or until the device reboots.

The device will perform the simulated battery disconnect if it’s done successfully and if it still has enough battery to power up its components.

Step 2: It might have ran out of battery, so put it on charge

If the first step failed, then it’s time plugged the phone in to charge even if you know the phone has enough battery left because you’re not just actually trying to replenish the battery, you’re also trying to find out how the phone reacts if it detects current flowing through its circuit.

Plug the charger in and leave it be for, at least, ten minutes; there should be enough battery to power it up if it indeed ran out of battery.

While it’s plugged in, try to see if the LED indicator lights up. It doesn’t matter what the color is as long as it’s lit up, the device should be ok.

Another thing you have to check is if the screen displays the usual charging icon. Powered on or off, the charging icon should be displayed on the screen when it’s connected to the power adapter and there’s current flowing.

If none of these indications show, then there’s something wrong with the phone. Proceed to the last step.

Step 3: If the phone charges fine, try booting it in safe mode

Assuming that the device showed all the charging signs when you plugged it in, it’s time you tried booting it in safe mode to temporarily disable all third-party apps and services that may have caused this problem. But before doing so, I want you to try to do the procedure in step 1.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 4: If the safe mode failed, try booting it in recovery mode

The purpose of this procedure is to know whether the phone is still capable of powering all its components up. In recovery mode, Android interface won’t be loaded during boot up but all hardware will be powered up. If the Galaxy S7 Edge can successfully boot up in that mode, then it’s more of a firmware issue than a hardware one.

Step 1: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 2: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 3: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If the phone won’t respond after pressing and holding the Home, Volume Up and Power keys, then proceed to the last step.

Step 5: Get technical support or have the device replaced

You have no other option but to go to the store or your provider and have the device checked by the technician. If the tech can’t fix the problem, too, then you are going to received a brand-new replacement unit as long as you’re within the grace period (usually 15 days since date of purchase).

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

If you have problems or concerns, do not hesitate to contact us by filling up this questionnaire. You may also visit our troubleshooting page for the S7 Edge as we list down every issue we address each week.

Fix Samsung Galaxy S7 Edge that can no longer attach Bitmojis & other app issues

  • How to troubleshoot your #Samsung Galaxy S7 Edge (#GalaxyS7Edge) that can no longer attach avatars created by #Bitmoji using the messaging app.
  • What to do if your phone keeps on telling you that you have a lot of apps that need to be updated.
  • What you should do if your brand new phone can’t even get past the initial setup process.
  • The S7 Edge is supposed to backup photos at night over Wi-Fi but it’s now syncing every 3 minutes.
  • One of our readers is wondering whether there’s an option that would allow him to move to the next unread message after deleting one and if the continuous scrolling still exists on the S7 Edge.

Galaxy-S7-Edge-Bitmoji-problems

If you’re an owner of the Samsung Galaxy S7 Edge or any Android smartphone for that matter, you must have encountered issues regarding some of your apps may it be a minor crash, freezes, lags or more complicated problems that may affect the general performance of your device.

In this post, I will address some of the problem we received from our readers including an issue with Bitmoji wherein the user said she can no longer attach avatars to her text messages. The thing about these problems is that they may be caused by the app itself, other apps or the firmware. You can only fix the problem, or at least get rid of the app that’s causing it, if you’ve successfully ruled out one issue at a time.

Read on to learn more about these issues and how to tackle them in case you’ll encounter one in the future. If you’ve already contacted us regarding a related concern, try browsing below to see if yours is among the problems I cited here. If not, try visiting our troubleshooting page as we’ve already addressed a lot of issues with this phone.

Feel free to use the solutions or troubleshooting procedures we suggested. You may also contact us if you need further assistance. All you need to do is fill up our Android problems questionnaire accurately. Provide us with the information we need as well as accurate description of the problem and we’ll do the rest for you.

Q: “I have installed the Bitmoji avatar app, I have followed the troubleshooting steps sent by the company and still nothing.  When I go to attach the bitmoji to a text message it says “unable to attach file”, but it attaches to group me, WhatsApp, Facebook, etc. Not sure what’s wrong. I’ve reset,  changed the keyboard and changed the app. Nothing fixes it.”

A: There are a lot of people who encountered this problem. Most of them said that they were able to use the app and attach bitmojis to their text until recently. Most of those that complained are Galaxy owners, which made us to believe that it’s a firmware related problem since many of the reports indicate they recently updated their device and then this problem happened.

Assuming it’s a firmware-related problem, it can’t be fixed until Samsung rolls out another update or Bitmoji’s developer releases another update to also address it. However, to rule out the possibility that it’s just an app issue, try these things:

  1. Close Bitmoji and open it again.
  2. Try to see via Play Store if there’s an update available for the app and install it.
  3. Clear it’s cache and data.
  4. Uninstall and reinstall it.

Q: “My phone tells me I have 33 galaxy updates available but when I go to the update page there are only 2 apps that need updates. I updated them and the next day it tells me I have 33 updates available.”

A: Are you seeing a notification or a webpage? If it was the latter that’s prompting you, it might be an ad or something that tells you to download something once you visit the page. As you said, you already found out there were only 2 updates and if by “galaxy updates” you meant Samsung apps, then there would be 33 of them in your phone. You may also try to open Play Store and go to My Apps page and see if there are apps that need updating. Once you’ve done that and you’re seeing that same notification, then it really must be an ad.

If it were a notification, however, just make sure you updated every app and then clear the cache partition to get rid of old caches:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Q: “New phone. When adding my existing Google account, I enter the Gmail email address and press next. Does not reach the next screen to enter a password. Same if I try to use the same screen to create a new account instead. I’ve tried factory reset, and have disabled 2 factor authentication.”

A: Apparently, it’s a firmware issue and the only thing you can do about it is have it replaced with a new one while you still can. There’s no point in troubleshooting a brand new phone that already has an issue out of the box.

Q: “My phone is set to only backup it’s pics and info at night over WiFi.  Instead, it is syncing about every three minutes. I’ve don’t everything I know to do and followed instruction after instruction online. Thank you so much for creating this forum, you’ve helped me with several phones already! Please let me know your thoughts, Christine.”

A: If you’re using Google Photos to manage your pictures and backups, I don’t think it has an option to schedule the backup process, although you can set it to backup only when on Wi-Fi or mobile data. If you’re connected to mobile data most of the day and only has access to Wi-Fi at night, then you just have to check if the Photos app is allowed to backup pictures even over mobile data. You need to change that to just Wi-Fi.

On the other hand, if you’re using a different app, as much as we can, we really can’t help you simply because we don’t have a clue what app it is.

Q: “2 Questions/Deal breakers.

  1. How to move to the next unread message after deleting an email, instead of returning to the inbox every single time.
  2. How to make the screen rotation to continuously scroll like on the S5. (Scrolling from page 1 to page 5 without having to go all the way left).“

A: As to the email issue, there’s no setting that would allow you to automatically move (open) to the next unread message after deleting one. You’ll be brought to the inbox to view the headers of other messages regardless whether they’re read or unread.

About the other issue, if you meant the continuous scrolling, such feature no longer exist on the S7 variants. Samsung took it away for some reason, although, I myself found it useful.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that’s not connecting or recognized by the computer

  • Learn how to #troubleshoot when your Galaxy S7 Edge (#GalaxyS7Edge) cannot successfully connect to your computer or laptop via a #USB cable
  • What you need to do if your computer can detect your phone is being connected but can’t recognize it preventing you from transferring files and data
  • Things need to be done when your computer isn’t detecting your phone even if it’s set as a media device or you have installed necessary drivers
  • Read some problems sent by our readers that best represent the issues being tackled in this post
  • Learn how to request free Android support from us or where to look for solutions to your problems

Galaxy-S7-Edge-connection-computer

One of the best and easiest ways to backup your data from your new Samsung Galaxy S7 Edge or any Android phone for that matter is to connect it to your computer and just copy or move your files, data, pictures, videos, etc. but there are times when the computer can’t connect to your device or worse, can’t recognize your phone.

So, in this post, I will tackle the following issues:

  • Can’t connect to computer
  • Can’t be recognized by PC
  • Computer not detecting the phone

If you’re experiencing one of these problems, then read on to know what to do to try to fix it and since majority of complaints came from users that owned Windows computers, it’s not necessary to troubleshoot minor connection issues with a Mac. After all, what you need is the program called Android File Transfer (AFT) on your Mac so your Android phone can communicate with it.

Galaxy S7 Edge Can’t Connect to a computer

When you plug your phone to your computer using the USB cable and the machine doesn’t even prompt you that something is connected, it’s probably that your phone was set to charge only. Fortunately, this issue isn’t serious especially if you already tried connecting your device to your PC or laptop before and it worked.

When this thing happens, all you got to do is change the USB connection option on your device so you can transfer files and/or media by simply dragging and dropping them to your computer. Here are a couple of problems from our readers that best describe this issue:

“Hi droid guy! I just got my Samsung Galaxy S7 Edge brand new and it’s still a couple of days and I already took a lot of pictures and videos. Since I don’t have an SD card yet, I want to transfer them over to my laptop to make a backup but when I connected my device, my computer didn’t respond. I owned 2 previous Galaxy devices and every time I connected them to my laptop, there would always be a pop up on my computer asking me what to do. Well, it’s not doing it anymore with my new phone so I’m a bit worried and frankly, I don’t know what to do. Should I send the phone back? Did I get a bad phone or a broken cable? Please, suggest what needs to be done. Thanks.”

“Hello guys. My Galaxy S7 Edge is just not connecting to my computer. I mean, when I connect it using the cable, the computer’s not seeing it. Is there a way to workaround it? There are some files I want to transfer over as they’re huge enough and are taking so much memory. Please help me.”

This issue seems to happen during the first time you connect your phone to a computer because it appears like by default, the phone is set to charge only when connected to a USB port; you need to change that. Just pull the notification panel down and hit the battery charging and it will give you options to run the installer or use it as a media device.

As long as all necessary drivers are installed, your computer or laptop should be able to detect and connect to your phone when you change the USB connection option.

Galaxy S7 Edge Can’t Be Recognized By Computer

This is another problem and many owners encountered and often left alone for not knowing third-party devices that are connected via USB connection need their respective drivers installed to be recognized by the computer.

There’s a clear difference between “not being detected” and “not recognized.” If it’s the latter, then it must be a driver issue. To fix it, all you need to do is to install the necessary drivers. Visit Samsung’s official website, find the model of your phone and you can find downloadable driver installers. You need to download the executable file for you phone’s drivers and install on your computer so that the next time you connect your device, your machine can detect and recognize it.

“I have a new S7 Edge and everything is working except that my computer can’t recognize it. It can detect that something was plugged into the USB port but it can’t recognize it being my phone. As a result, I can’t transfer my photos and I always backup my photos to my computer just for safekeeping. Can you guys know how to fix this problem?”

Aside from manually downloading the driver installer from Samsung website and installing it on your computer, you can also download and install Smart Switch for Windows. The program makes it easy for Galaxy and Android owners to transfer files and data from one phone to another and to make sure it works for all Samsung devices, the company included all necessary drivers for its devices in it. Installing it means installing necessary drivers for your phone.

I hope this sheds light to your questions.

Computer Not Detecting Galaxy S7 Edge

Now, this one sounds more serious than the first two issues of the same nature. When you connect your device to your computer, changed the USB connection option to use the phone as a media device and it still won’t detect it, then it’s a possible cable problem. Why? Because if the cable is fine, the computer should be able to detect something is connected through its USB port.

Isn’t it a driver problem? Nope. If it was a driver problem, the machine would be able to detect a device is using one of its USB ports but couldn’t recognize it.

In this case, you may try to use a different USB cord to bridge your phone to your computer. If it still not detected, then the other possibility is that the USB or utility port on your phone is damaged, loose, or one of its pins is bent. Before I itemize the things you need to do, here’s one message form our reader that best describes this issue:

“When I connect my phone to my laptop, it’s not detecting it. I understand I have to change it to media device so I can transfer photos and videos but even when I do that, the computer is still not detecting it. What seems to be the problem?”

Here’s what you need to do to troubleshoot this problem:

  1. Plug the cable to a different USB port on your computer or laptop.
  2. Disconnect the device physically and reboot your computer, then try to connect your device again.
  3. Try charging your phone and when it does, check the pins in your device’s USB port and both ends of the cable.
  4. Use a new USB cable and if still no, then visit a shop to have it checked

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.