Archives for

#GalaxyS6EdgePlus

Troubleshooting Samsung Galaxy S6 Edge Plus slow charging issue

Slow charging seems to be one of the most common problems reported by #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owners. In fact, we already received hundreds of complaints about this specific problem since it was released last year and we already published some posts that addressed it.

Galaxy-S6-Edge-Plus-slow-charging

With Galaxy S6 and S6 Edge already started receiving the Marshmallow update, soon enough S6 Edge Plus owners will receive notifications about the update. The question is, will the new firmware fix charging issues?

One of the selling points of this phone is the fast charging feature and owners actually expected it that’s why there are so many owners who are worried when the device charges at a normal pace. But just to make things a little clearer here, just because the device isn’t fast-charging doesn’t mean it’s already a slow charging issue. The normal charging pace may take a couple of hours to fully-charge the battery but if you’re experiencing a slow charging issue, it will take several hours to reach a certain percentage and the battery isn’t fully-charged.

Read on to learn how to troubleshoot slow charging problem with the Samsung Galaxy S6 Edge Plus but please bear in mind that the purpose of this post is to learn what the problem is. There’s no guarantee that you can fix your problem alone especially if it’s a hardware or accessory issue.

For those who have other issues, visit our troubleshooting page for it contains all the problems we already addressed. Find ones that are relevant or similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire.

Slow Charging Problems

Hi having problem with my Galaxy S6 Edge Plus as I plug it in to charge over night but it only seems to get to 60/70 % and no further and also not get fast charge service anymore either I am using the factory charger and have only had the phone since end of September so not that long?

While I am on video chat my phone will not charge. I have it plugged into my charger but the battery percentage just keeps dropping.

Fast charging is not working while it is plugged into the adaptive fast charger came with the phone.

Possible Causes

Just because it’s a charging issue doesn’t mean it’s a charger or battery problem. The operating system as well as the apps can also be factors why the device is slow charging or not charging at all. The key to determining what the culprit is to do thorough troubleshooting and based on the complaints we received, here are the possible causes of this problem:

  • An heavy app or game is running in the background
  • A lot of apps and services are running in the background
  • Recent firmware update triggered slow charging
  • Damaged charger or broken USB cable
  • Damaged USB port

Step-by-step Troubleshooting

With your files and data in mind, we need to follow a safe procedure and make reset the last resort. Again, the problem may be a firmware issue and that’s the reason why we should consider factory reset but only after ruling out every possibility.

Step 1: For issue that might have been caused by third-party apps

Slow charging can be caused by third-party apps. For instance, if you’re not aware that a heavy app or a game is running in the background, it may be sucking up the juice faster than usual not to mention that it will cause general performance issues such as slowing down, freezing, lagging and random reboots.

Hit the Recent apps key and try to swipe off all apps you can see on the list. Should the problem persist, try to boot your device in safe mode to temporarily disable all third-party apps and services. Here’s how you do it…

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  1. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

By doing so, you have already isolated the problem. If it still occurs in that state, it means none of your downloaded apps and associated services are causing the problem. So, you have to proceed ruling out the possibility that one of the pre-installed apps causes it or it’s a firmware problem after all.

However, if the problem didn’t occur in safe mode and you don’t know which app is causing it, just try to backup all your data and files and do the master reset (step-by-step instructions is in the last step below).

Step 2: If slow charging occurred after a firmware update

In preparation for the Marshmallow, Samsung and service providers rolled out minor updates to patch things up. If the slow charging issue occurred after one of those updates, then there’s a chance that it was caused by some corrupt caches or data. In this step, you will transition from suspecting it’s the apps that caused the issue to the firmware. That said, you should delete the system cache first.

By booting in recovery mode, you will have access to low-level procedures that will help you fix problems with your phone. In this case, you need to choose ‘wipe cache partition’ and reboot your device after. Here’s the step by step guide on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Physically inspect the power adapter and USB cable

I understand it will a hassle to backup your data and immediately proceed with the reset so let’s make that our last resort.

In this step, you need to physically check the power adapter or charger for any form of misalignment in its pins. Just check the port and you’ll see immediately if there are irregularities.

Assuming the charger looks good, there’s no way you can verify if it’s still giving out the correct current so to rule this possibility out, simply use a different charger. You can borrow from other S6 Edge Plus owners or invest in a new one.

If the phone charges normally with other chargers, then it means the original one is already damaged and it needs replacement. However, should the problem remain, try to inspect the USB cord for some breakage or debris that partially block the pins from making good contact with the phone’s and charger’s receptors.

You may use a brush to clean both ends to see if that makes a difference. If not, then the problem must be with the phone.

Step 4: Check the USB port for some debris, dirt or lint

It is always important that the pins in the utility port are clean. You may use a Q tip to clean it out or toothpick to get rid of the debris if there’s any. If the port looks clean and no pins are misaligned, then there’s a chance the cable doesn’t fit well in it. Loose contact may also cause slow, interrupted or not charging issues. You can determine this by inserting the cable to the port and slightly pushing it up and down, right and left just to see if there’s some kind of a play. If there is, then try a new cable, otherwise, there’s a chance the problem is on the inside.

Step 5: Turn off the device and plug it in

Now, this step is more of a probing procedure than anything else to confirm if there really is a problem inside the phone. If the device is powered off, all apps and components won’t use battery and the charger should be able to charge quickly especially that fast charging is enabled.

If the device charges slowly even if it’s turned off, then it’s confirmed there’s a problem with it. It’s either the battery or one of the chips. You need to have a technician check it for you.

Step 6: If all else fails and before sending the device for repair, do the master reset

It must be the final troubleshooting step for this kind of problem. It will rule out all other possibilities and wipe out your personal information just before you send the device in for repair.

Assuming the problem was caused by some apps, reset will uninstall them and so the problem will be fixed. If it was a firmware issue that wasn’t fixed by wiping the cache partition, then it could that some data got corrupted and doing the master reset will reformat both the data and cache partitions, of course, it will fix the issue. Here’s how you do it…

  1. Backup all your data or files.
  2. Remove Google account.
  3. Disengage screen locks.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem remained, send the phone for repair.

Related Problems

Q:I have to plug in and unplug my charger about 15 to 20 times before it fast charges, and when I plug in the charger the estimate time is always like 3 hours or more until I get it to fast charge. But it works well when I finally get it. After a few tries. (Fast charging)

A: Just make sure the screen is off and the phone doesn’t heat up for the fast charging to work. Better yet, turn the phone off while charging.

Q: “The battery is draining fast and it’s getting really warm even hot sometimes and the fast charger says it’s fully charged but by it’s 60%.”

A: Try wiping the cache partition to rectify the incorrect battery percentage reading and then try to turn off the phone and plug it until fully-charged. If it won’t work, then do the master reset.

Q:The battery in the phone died and the phone was plugged in to charge, after 2 hours of charging the phone only display the word Samsung with some blue dots going on and off. When you press the power button nothing happens.

A: System crash. That’s all there is to it. Just press and hold the Volume Down and Power keys for 10 to 15 seconds and the phone should reboot normally and the problem fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge Plus mobile data issues

The #internet is one of the reasons why smartphones like your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6Edge) were built and there are two basic ways you can have a connection; either through a Wi-Fi network or mobile data. Now, in this post, I will tackle the most common mobile data issues that have been reported to us since the Edge+ was released. And to give you an overview, here are the topics you can find on this page:

For those who have different issues, visit our S6 Edge+ troubleshooting page. We list down every problem we address each week on that page so try to find issues related to yours and use the suggested solutions. If they won’t work or you can’t find something similar to what your experiencing, feel free to contact us. Just fill up this form and hit submit. We’re always willing to help you.

Samsung-Galaxy-S6-Edge-Plus-Mobile-Data-Problems


Mobile data connection keeps dropping

Problem: I have an S6 Edge Plus and while I’m enjoying its features and performance, there’s one problem I encountered. The mobile data keeps on dropping like crazy; one second I’m connected, then a few moments later the connection drops. It does this the entire day that’s why I often connect to a Wi-Fi network at work but the problem is when I’m at home because I don’t have Wi-Fi. Do you know how to fix this?

Troubleshooting: This kind of problem needs further observation because, as you said, the phone can connect to the internet via mobile data but then suddenly drops. It could be a network problem, a firmware issue or even a hardware glitch. To troubleshoot this problem, the first thing you have to do is rule out the possibility that third-party apps and/or services are causing it. So, boot your phone in safe mode first:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Try to browse the web, use Facebook or Twitter, or download some apps while in safe mode to see if the connection would still drop. If so, then you must wipe the cache partition to delete system caches. You haven’t mentioned about an update but if you happen to download one prior to this problem, then the cause might be just some corrupt caches.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition didn’t fix the problem, then at this point, there’s one thing left to do and that’s the master reset. However, I suggest you call your service provider first and inquire whether it’s a network problem or not. Wireless companies often don’t want to tell their customers that they have issues with their network so expect that the rep will ask you to troubleshoot the problem but you already done that. If the rep can’t offer a resolution, backup your data and do the master reset before going to the tech.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Phone can’t connect to mobile data network after an update (AT&T)

Problem: There was a minor update that I installed in my phone and right after the reboot, the device just can’t connect to the internet. I have no email, can’t browse, no twitter and all. If I’d known this would happen, I would never should have installed it, although I really didn’t have a choice that time because the notification just wouldn’t go away. Help me figure out what the issue is. Thanks a lot!

Solution: I believe you are using the GMS variant of the S6 Edge Plus and if this problem occurred immediately after a firmware update, then it must have something to do with the APN; either it was messed up or was totally reset leaving the device to use the default APN, which is apparently not AT&T’s.

Call your service provider, ask the rep for the correct APN and have him/her walk you through in setting it up on your phone. Once everything is set, you can have your internet back as well as all other services that require mobile data.

Cannot send picture and/or group messages

Problem: For some reason my S6 Edge Plus cannot send and receive MMS and group messages although it used to without any problem before. I really don’t know what happened but this problem just happened one day and it hasn’t been fixed since. I think it’s been about 5 days since I last receive and send MMS and group messages to my friends. How do I fix this?

Troubleshooting: MMS and group messages require mobile data to be enabled to go through. So, that’s the first thing you should check. If it’s already turned on, try turning it off and then on again to see if that makes a difference. If not, then it must have something to do with the APN. Call your provider and ask for it. More often, the rep will guide you through in setting it up since the company needs to make sure their subscribers are connected to the network.

Mobile data signal drops, phone connects to Wi-Fi (Sprint)

Problem: I am usually connected to the mobile data although we have Wi-Fi at home. The weird problem is when I’m in an area where there is a trusted network in range, my S6 Edge Plus may drop out of mobile data and connect to the Wi-Fi network although it doesn’t happen all the time. What I want with my phone is for it to stay connected to one network and switch only when I make it to. How can I do that? Thanks for your help.

Solution: There’s a setting for that. Just follow the steps below and you’ll be good:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

Mobile data connection is very slow

Problem: Hello guys. So I got myself a nice Galaxy S6 Edge Plus together with an unlimited data plan but I noticed that for 3 months now the connection would become very, very slow starting the middle of the month and then it will be fast again from first week to second or third week. Why is that? I am video kind of guy so I often stream videos on Youtube and other video sites plus I also watch movies online and sometimes tether my connection to my iPad. I don’t have Wi-Fi at home and I can’t connect to Wi-Fi at work. So 24/7 my phone is connected to the network. The reason why I signed up for an unlimited plan is so that I can enjoy watching videos but apparently I can’t because the videos will keep buffering. How can I fix this? Thanks.

Suggestion: The “unlimited data” plan is a myth. Sure you can be connected to the internet the entire month but as you said, your connection becomes crappy after some time. There’s one reason to it–your connection is throttled.

All connections are capped and you reach that threshold, your connection will be throttled from 4G to 3G or worse, 2G. There’s nothing you can do to fix that except minimize your streaming activities or call your provider and inquire if they can upgrade your account to have higher cap than the one you have now.

Apps won’t update automatically when connected to mobile data

Problem: When I’m at home, I am connected to my home Wi-Fi network but when I’m at work, I’m on mobile data because my company doesn’t allow us to connect to its network for some security reasons. Now my problem is my S6 Edge Plus won’t update the apps when I’m connected to mobile data. When I’m on WiFi, apps will be updated automatically and I want the same thing when on mobile data. How can I do that? Thank you very much!

Solution: Well, there’s a setting for that and it’s in the Play Store not your phone’s Settings page. Here’s how you do it:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Choose Settings.
  5. Now, tap on Auto-update apps.
  6. To enable automatic application updates when connected to both Wi-Fi and mobile data, tap Auto-update apps at any time.

Hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus showing “Unfortunately, Messages has stopped” error, more texting related issues

The error “Unfortunately, Messages has stopped” means the app you use for texting has crashed for some reason and some Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) owners encountered this problem immediately after a firmware update. App crashes may occur if some caches or data got corrupted after the update. It’s the first problem I addressed here so continue reading to learn how to deal with it in case it happens to you in the future.

Samsung-Galaxy-S6-Edge-Plus-Texting-Problems

There are several other texting problems I included in this post so try skim through the page to see if your concern was addressed. If you are looking for a solution to a different problem, then visit our S6 Edge+ troubleshooting page. Find issues that are related to yours and try the solutions we suggested. If they won’t work, fill up this form and hit submit to contact us.

Here’s the list of the problems tackled in this post…

  1. Galaxy S6 Edge+ shows “Unfortunately, Messages has stopped” error
  2. New Galaxy S6 Edge+ can’t send pictures
  3. MMS shows a different time
  4. Can’t attach pictures to text messages
  5. Cannot send MMS but can receive them
  6. Group Messages are receive as MMS
  7. Can’t send picture messages over Wi-Fi

 

Galaxy S6 Edge+ shows “Unfortunately, Messages has stopped” error

Problem: For some reason an error started to pop up yesterday and the thing is, it’s a very important app that keeps crashing–Messages. Whenever I open the app to text, it says, “Unfortunately, Messages has stopped” and I have no other option but to hit OK and then it closes. When I open it again, the same thing happens. There might have been an update as I receive a notification days earlier and yesterday, I think I might have installed it as the notification is gone. Is it possible that an update ruined my phone? Help me please. Thanks.

Troubleshooting: As to your question, yes, it’s possible that an update may “mess” up your phone but not ruin or damage. This problem (app crash) is actually common during updates regardless whether it’s a major or a small one because it is inevitable that some caches may not work after the new firmware has been downloaded and installed. But don’t worry, more often than not, app crashes are minor issues and the first thing you should do is wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition didn’t fix the problem, you need to try to go after the app that’s crashing, in this case, it’s the Messages app. Clear it’s cache and data by following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data.

Lastly, if the error messages won’t go away after those procedures, then backup all your data and perform the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

New Galaxy S6 Edge+ can’t send pictures

Problem: Hi. So I bought a new Galaxy S6 Edge+ and have everything setup by my provider. The internet works fine as I’m connected to my Wi-Fi network, my email goes through and I can receive them, text messages come in, pretty much everything is setup except one, picture messages. Whenever I send one it fails and whenever my son sends me one, I can’t view it. Is there a problem with my phone? If so, how can I fix it?

Troubleshooting: Multimedia messages (MMS) or picture messages need mobile data to be sent or received. That said, the first thing you should do is check whether mobile data is turned on or not.

  • From the Home screen, tap Apps icon.
  • Find and tap Settings.
  • Scroll to and tap Data usage.
  • Tap the Mobile data switch to On.

If mobile data has already been turned on and you still can’t send pictures as texts, then it must have something to do with the APN settings in your phone. Call your provider and ask the rep to give you the correct APN and then have him or her walk you through in making sure your phone has been properly setup to use the correct APN.

MMS shows a different time

Problem: When I receive an MMS, its displaying the wrong time it was sent by the other user. It will say that I had received it a few hours before when actually the time should of been what ever the present time was. I have checked with the senders and they verified it was not sent at that time being displayed under the message.

Answer: Just make sure your phone time and date are set correctly or properly synced. Experiment with Automatic time; you may turn it off or on to see if that makes a difference. As far as this problem is concerned, it’s just a syncing issue.

Can’t attach pictures to text messages

Problem: Phone won’t attach MMS. I’ve read the article, so should i just wait for an update for my s6 edge+ ? I’ve factory rested it and it still cant attach. It happened on day 1. Should i go and turn it in?

Answer: It’s obviously a bug and we, as end users, can’t do anything about it. It’s up for Samsung when to roll out an update to patch it. So yes, just wait it out. But you can still send a picture as a text, although you couldn’t include actual texts with it. Just open the picture in Gallery and there are a bunch of sharing options there, choose the messaging app and that’s it.

Cannot send MMS but can receive them

Problem: I cannot sent MMS messages. I can receive them, but when I go to send one it just says sending and finally comes back and says sending failed. Any ideas?

Answer: Call your service provider and ask the representative for the correct message center number and then edit that one that’s in your phone.

  1. Open the Messages app.
  2. Tap More.
  3. Choose Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message center.
  7. Enter the correct number.
  8. Tap Set.

Group Messages are receive as MMS

Problem: My group Messages I don’t receive them like message, I receive them like pictures and I have to use data usage so I can see them. My friends have iPhone and Samsung Galaxy. Do you any solutions? Because on the older phones I can receive group messages without using data usage.

Answer: Well, group messages are now considered as MMS and you need mobile data to send and receive them. There’s no flex on this one, this is how it works now and there’s nothing we can do about it.

Can’t send picture messages over Wi-Fi

Problem: My messaging app will not allow me to send or receive picture messages while connected to the Wi-Fi. If I turn it off and just go over 4G the picture will go through.

Answer: It’s because MMS or picture messages are transmitted over mobile data and not through Wi-Fi networks. But you can still send them while using Wi-Fi provided that mobile data is also enabled in your phone.

  • From the Home screen, tap Apps icon.
  • Find and tap Settings.
  • Scroll to and tap Data usage.
  • Tap the Mobile data switch to On.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S6 Edge Plus that won’t turn on [Troubleshooting Guide]

Power-related problems are among the most common issues any smartphone owner may encounter so here we are giving you an idea how to troubleshoot a Samsung Galaxy S6 Edge+ (#Samsung #GalaxyS6EdgePlus) that’s not turning or won’t respond to whatever you do.

Samsung-Galaxy-S6-Edge-Plus-Blank-Screen

We actually have received a few emails from our readers who reported that their new devices (a bumped up version of the S6 Edge released 6 months ago) seem frozen and just won’t turn back on after shutting down without apparent reason.

The purpose of this troubleshooting guide is to rule out one possibility at a time until you reach the point where you can pinpoint what the problem is or what caused it. You can then be able to formulate a procedure that will lead to the resolution of the problem or can clearly explain to the technician the issue so that it will be easier for him to troubleshoot and fix it. So, there’s no guaranteed fix here especially for hardware-related issues.

Before we proceed with our troubleshooting, if you have other problems with your phone, visit our Galaxy S6 Edge+ Troubleshooting page as it contains solutions to problems we already addressed. Find issues related to yours and try the existing solutions. If they won’t work for you, then contact us by accurately filling up this form.

Troubleshooting

While we are always careful not to include procedures and steps that could potentially damage your phone, things can happen so please proceed at your own risk. If you’re not comfortable following the steps in this post, seek help from a technician immediately. The Galaxy S6 Edge+ has been released just a few weeks ago so you might be entitled to receive a brand new replacement unit if your phone does behave improperly. But for those who want to try to troubleshoot the problem then read on.

Step 1: Force restart your Galaxy S6 Edge+ 

This is the first thing you should do if your phone refused to come back on after it has shut down without apparent reason. The firmware plays a big role in this problem and you will have to rule that one first because if it just crashed without you knowing it, you won’t be able to fix this problem on your own because the device won’t charge nor turn on.

Unlike the previous models of Galaxy devices, the Galaxy S6 Edge+ didn’t come with a removable battery. So, the supposedly simple procedure is now a bit complicated. Samsung engineers, however, added a new feature that can be carried out by pressing a combination of keys.

To perform a force reboot, press and hold the Volume Down button and the Power key together for 20 to 30 seconds or until your device restarts. This procedure will do the simulated battery disconnect, which is equivalent to the battery pull.

If the phone was just frozen, this will fix it for you.

Step 2: Try charging your phone 

If the phone didn’t respond to the force reboot procedure, then there’s a chance the battery was completely depleted. Try plugging the charger in and see if the phone responds to it.

This procedure is more than just charging your phone. It will actually give you an idea if there’s an issue with the hardware or not because even if it’s off, the LED indicator will still light up when the device is plugged in and can detect current. The screen will also display the usual charging sign.

If none of these signs appear, then it is almost certain that there’s an issue with the hardware and as much as we want to know, there’s not much you can do to find out except send the phone in for repair or replacement.

Step 3: Boot the phone in different modes 

Assuming your Galaxy S6 Edge+ shows the charging signs when plugged in, give it at least 10 minutes to charge before attempting to turn it on. If it still won’t respond, then try booting it up in safe mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

It will rule out the possibility that a third-party has gone rogue causing conflicts in the system that led to system crash. In case this procedure failed, try booting in recovery mode and if it’s successful, wipe the cache partition.

  1. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  2. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  3. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  4. Press the Volume Down key to highlight ‘wipe cache partition.’
  5. Press the Power key to select.
  6. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  7. Press the Power key to restart the device.

Assuming the phone booted up in recovery mode and you’ve successfully wiped the cache partition yet the problem remained, try doing the master reset.

  1. Press and hold the Volume Up, Home and Power keys together.
  2. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  3. Wait until the Android Recovery Screen appears after about 30 seconds.
  4. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  5. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  6. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

This is as far as you can go. Beyond this point, there’s not much you can do.

Step 4: Send the phone in for repair or replacement

You did your part already and at this point, it is almost certain you got yourself a problematic unit. So, it’s time you contacted your service provider or the retailer where you bought the phone and have it repaired or replaced.

A brand new phone should work without any issues and if you’re experiencing this kind of problem, then don’t settle for anything but a replacement.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus screen is unresponsive & other touch screen issues

Galaxy S6 Edge Plus Screen

Unless your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) suffered liquid or physical damage, an unresponsive screen may either be caused by a glitch in the #firmware or hardware and can easily be fixed.

Galaxy S6 Edge Plus Screen

Welcome to another installment of our troubleshooting series. In this post, I will tackle some screen problems reported by our readers. Among the reasons why the touchscreen becomes unresponsive are rogue apps, corrupted data or cache due to firmware update, some services failed to load during boot up, and Touchwiz UI stopped responding.

Here are the topics I covered in this post…

If you have other issues, visit our troubleshooting page. Find issues that are related to yours and use the solutions we suggested. If they won’t work for you, then contact us by filling up this form.


Number 2 on numeric keypad doesn’t register

Problem: Hi there. I recently attempted to open my Samsung Galaxy S6 Edge+, I use fingerprints as a security measure (after this, I don’t plan on using fingerprints anymore.) It was having trouble scanning my thumb, and after it failed after 5 times, it asked me for my backup password. So I attempted to enter it, but I noticed that the “2” key was not registering. It was either entering 1 or 3, I even tried to use a stylus on the 2 key, nothing was entered. This is problematic, as my backup password contains a 2. I also noticed that all keys below “2” do not register either. I’m confused, and I think it may be a problem with the touchscreen.

I can’t do anything on the phone, other than use the camera (from the lock screen,) attempt to use the fingerprint scanner, and attempt to enter the password but to no avail. Is there anything I can do?

Answer: My question is, have you experienced this problem before you were locked out? If you did, then it must be a touchscreen issue and considering it’s a hardware problem, you need a technician to figure out the fix. More often, it’s just a loose connection and can easily be fixed.

However, if you just encountered this issue, it might be just a minor glitch in the system and it might be solved by wiping the cache partition. So try this procedure first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If it failed, then the next thing you should do is reset the phone not just to try to fix the problem but to also regain access to your device. The compromise is you will lose all your files, pictures, videos, emails, texts, etc. It’s your call but the way I see it, you’re running out of options here.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Upper left corner of the screen doesn’t work all the time

Problem: Sometimes the menu in a screen on the upper left hand corner does not bring a pull down menu.  I can tap it, but doesn’t work.   But if I reset my phone or turn it off and back on, it will work for a while,  then starts again to not respond or allow a pull down menu.

Troubleshooting: Try to observe more closely how frequent the problem occurs and what apps you were using when it manifests. There’s a chance you have some rogue apps that’s interfering with the normal operation of the phone. To isolate the problem, try booting the device in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem still occurs even with all third-party apps disabled, it’s time you did the master reset.

Bottom area of the screen is unresponsive

Problem: The bottom 1/2 inch of my screen doesn’t respond to touch. I can’t accept user agreements, play anything that requires me to touch that certain area  or even respond to texts unless I blow up the lettering to max level and the Enter message bar becomes wider than 1/2 inch so that I can touch it. The sensitivity works anywhere else I touch the screen except for the bottom.

Suggestion: Apparently, it’s an issue with the touchscreen or the digitizer and there’s not much you can do about it except do the master reset before sending the phone for repair. Several months ago, I encountered the same issue only that the unresponsive part was at the right side. It wasn’t an S6 but the reset fixed the problem. It turned out it was a firmware issue that’s why, in your case, reset is worth trying.

Related Problem: Twitter refresh button, instagram profile button, messaging back button. Top left corner of screen and bottom right hand corner of screen stopped working. Auto caps also does not work anymore.

S6 Edge+ goes to other screen when unlocked

Problem: When I swipe my phone to unlock it, it goes to the close all screen and not to my launcher screen. I do a restart or shut down its fine for about 10 or 15 minutes then starts again. I have checked all setting GSM and can’t find issues with them.

Answer: I’m actually a little confused what the “close all screen” looks like. It could have been more helpful if you described it more or sent a screenshot via our email and it could also have been easier if you included the name of the launcher you’re using. It seems to me that you’re using a third-party launcher.

When it comes to Android, everything is all about the hardware, the firmware and the apps. Everything that interacts with the user is an app even the Home screen (when you hit the Home button) is handled by an app or launcher. It seems like the settings were messed up in your device. To fix it, you need to reset the app preferences. You will then be asked to choose which app to use the next time you unlock the screen, choose your launcher.

Pre-boot up screen background turns grayish

Problem: Hi, just recently my screen background goes grayish/black. This is before the lock-screen wallpaper page pops up (right when the phone is ready to turn on).

Answer: Normal. The screen is naturally black when it’s off but when the backlights are lit, that’s when you can see the screen turns grayish but it’s actually still black.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix sound problems with Samsung Galaxy S6 Edge Plus & other audio related issues [w/ Troubleshooting Tips]

Aside from using the common features of a phone, most smartphone owners turn their devices into music players because phones like the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) pack high quality audio, which is irresistible for music lovers.

Galaxy-S6-Edge-Plus-music-control-edge

Aside from that, owners can actually use equalizers to even optimize the sound their preferences or use headphones or Bluetooth headsets that also enhance audio. In other words, owners expect the S6 Edge+ to produce awesome sounds and when it fails, frustration sets in.

Troubleshooting Tips

If you have issues with the audio on your S6 Edge Plus, try to go through these troubleshooting tips and see if there’s something that can help you.

Tip 1: Always the check the volume if your phone doesn’t sound off. Remember that some services have their own volume settings and some apps may also have a setting that over rides the volume control of the device.

Tip 2: If the speaker doesn’t sound off, try plugging your headphones or headset to see if the device produces audio through them. There are times when the speaker gets busted especially if overused.

Tip 3: Should you hear unfamiliar sounds that play every few seconds or minutes (5 minutes max), then it’s the Notification Reminder that’s going off. You can find it under Accessibility in Settings.

If you have other concerns and need further assistance, fill up this questionnaire. We area always willing to help but we ask you to provide all relevant information about the problem so that we can easily help you. Also, try visiting our troubleshooting page as we already addressed a lot of problems with the S6 Edge+. Find issues that are related to yours and use the solutions we previously provided.

Audio Problems with Galaxy S6 Edge Plus

Try to go through the list of the problems below to see if your issue is among the ones I cited in this article…

  1. Unable to listen to music while talking on phone with Viber
  2. Galaxy S6 Edge Plus ringtone doesn’t sound off even if volume is set to max level
  3. Galaxy S6 Edge Plus plays music tracks but with squelching sounds
  4. Galaxy S6 Edge+ plays sounds but not notifications
  5. Equalizer app stops working when track changes on Galaxy S6 Edge Plus

Unable to listen to music while talking on phone with Viber

Problem: I used to listen to music while also talking on phone especially viber using headset now it says unable to play during call.

Troubleshooting: Try to see if there’s an available update for Viber app and download it. Bettery yet, uninstall the app and download the latest version from Play Store. If there’s no available update though, try clearing the cache and data of the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Viber.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge Plus ringtone doesn’t sound off even if volume is set to max level

Problem: When I turn off my Bluetooth my phone will ring, but I do not know that it is ringing because no know  ring sound is coming from it even when vibrate is off. I have the sound turn all the way up. I am missing a lot of calls because I do not know or hear it ringing unless I am looking directly at the phone.

Troubleshooting: Go to the Notifications page in Settings and try to select a ringtone. When the window where you can select the tone pops up, press the Volume Up button and set it to the maximum level. That should work.

Galaxy S6 Edge Plus plays music tracks but with squelching sounds

Problem: When playing mp3’s from my S6 Edge Plus, or my daughter’s Note 5, there are squelching sharp sounds that happen throughout playback. I have used the Amazon app to play them,  as well as Google Music. The result is the same. Most of the music was purchased  via Amazon music app.

Troubleshooting: If two of the music apps play the same tracks and have exactly the same problems, then the problem isn’t with the phone or the app but with your music tracks. To verify this further, try other music apps and if thing happens, try downloading your music tracks again.

Galaxy S6 Edge+ plays sounds but not notifications

Problem: Hi, I read your troubleshooting tips online and I would like to ask for your help. I have a new Samsung Galaxy S6 Edge+. There was no problem with it before but just a few days ago it started to irritate me because even though I’m not using it, there’s this boing boing sound. I don’t know where it comes from. Its not a notification or anything. Could you please help me?

Troubleshooting: That boing boing sound you hear every few seconds or minutes is still a notification sound but it doesn’t mean you have unread messages but unread notifications in one or some of your apps. The reason why this feature seems strange to a lot of S6 Edge+ owners is because it can’t be found under Notification settings but in Accessibility. It’s called Notification Reminder and you can disable it or make it sound off or vibrate.

Equalizer app stops working when track changes on Galaxy S6 Edge Plus

Problem: My equalizer stops working when I change a song in any app except the one from Samsung. The first song works, but then even when configured, the sound is like if there was no equalizer. When I play again a song in Samsung app and then return to Spotify, for example, and open the equalizer, it starts working again. How can I solve it? I’ve tried to erase the cache partition but it stills the same.

Troubleshooting: Apparently, the problem isn’t with the phone that’s why deleting the system cache didn’t yield any results. The issue is with the equalizer app you use and I don’t have an clue what app you’re using. But if it’s not working the way it should, try other apps instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge Plus “Not registered on network” error and other issues during calls

The Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is one of the most advanced smartphones available in the market today, however, many owners have been complaining about issues that prevent them from making calls, hearing the other person on the other line or the other way around and some errors that affect the very basic function of the phone.

Samsung-Galaxy-S6-Edge-Plus-Call-Problems

In this post, I will address the error message “Not registered on network,” which often happens to GSM models. The first problem, however, is about the unit that prevents the callers from hearing the owner during calls. Is it a firmware problem or a hardware fault? Read on to learn more about the problem and its solution.

If you are looking for a solution to a different problem, then visit our S6 Edge+ troubleshooting page. Find issues that are related to yours and use the solutions we suggested. You may also contact us if our solutions didn’t work for you or you need further assistance. Don’t worry, it’s a free service and you won’t be charged a dime for it.

Here are the problems I tackled here…


 

People on the other line can’t hear the owner during calls

Problem: I cannot make phone calls. The people I’m talking to can’t hear me. Could be a network problem or the phone itself?

Answer: It could be a network problem, an issue with the phone itself or both. Actually, the only person who could answer your question is you since you’re the one who knows when and how this problem started.

If the phone was working fine before and the problem started just recently, then there must be something that could have triggered it. Things like updates, constant app crashes, system crashes, random reboots, etc. may lead to this problem. Assuming that this issue is firmware-related, you should try wiping the cache partition first and if that failed, perform the master reset.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem remained after the reset, it’s safe to assume it’s with the hardware of the phone specifically the microphone in the mouthpiece area. You need a technician to check on it.

Galaxy S6 Edge+ showing “Not registered on network” error

Problem: I purchased an international version of the S6 Edge+ and chose T-Mobile to be my carrier. I processed everything, called T-Mo a few times until the phone was ready. Got my SIM card and when I inserted it and tried making a call, there was an error that showed up and it says “Not registered on network.” I never encountered this error before so I’m quite confused especially that T-Mo said my service is already up and running. What should I do to fix this?

Suggestion: There are two possibilities here: the first one, your phone may still need to be provisioned so it can get services; second, the SIM card may be defective, damaged, and whatnot. My suggestion, call T-Mobile again and tell the rep that you’re getting the “Not registered on network” error. He or she knows what to do with it and I’m sorry, this issue is far beyond our reach.

Galaxy S6 Edge+ muted during calls

Problem: First of all, thank you for this very good service. Second, I am no techie so I’m afraid that if I changed something with my phone, I would just mess things up and not fix the problem, so please, help me with my problem. Every time I receive or even make a call, the volume is too low to the point that I couldn’t hear the person on the other end and vice versa. How can I adjust the volume for calls? I can’t see it in any of the options or menus. Help me. Thanks.

Solution:  Don’t worry too much about messing something up in your phone because you can’t. Besides, even if you’ve messed up all the settings, the phone would still turn on because as long as the firmware remains intact and not rooted, users like you can only mess things up so much. If the device doesn’t work the way it should, then reset it and everything will be back to default.

In your case, however, it’s just a matter of adjusting the call volume and here’s how you do it: whenever you’re in a call, the press the Volume Up or Down button to adjust the volume. That’s it!

Galaxy S6 Edge+ can’t make outgoing calls

Problem: I am unable to make outgoing calls. As soon as I make a call it goes straight to voicemail and the call ends.

Answer: Actually, the problem seems to be with the phone you’re calling; the phone number may need to be reactivated. I have been a tech support for a wireless company in the U.S. for a few years during my tenure, problems like this is very common. We had a tool that could reactivate the phone number in one click and that’s all we need to do.

Again, it’s not with your phone but the one you’re calling.

Person on the other end can’t hear unless speakerphone is turned on

Problem: When I make a phone call the person on the other end cant hear me until I put it on speaker. I’ve tried everything. Must be the microphone. Only had the phone for 2 months.

Answer: Exactly what I’m thinking. There have been a lot of reports coming from S6 Edge+ owners who experienced the same problem as yours. You know, to further confirm if the problem is with the microphone (mouthpiece area), try using a headset and place a call. If the person on the other end can hear you well, then it’s time to request a replacement or have the phone checked by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus can’t send / receive text & MMS messages, other messaging issues [w/ Troubleshooting Tips]

Text messaging is among the basic functions of a phone so it’s a shame if a phone as expensive as the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is having a hard time sending and/or receiving a single SMS.

Galaxy-S6-Edge-Plus-text-messaging-problems

 

In this post, I addressed a few messaging related problems, which include SMS and MMS. So, if you contacted us before about a texting issue, try to go through the list below and see if your concern is among the ones I answered.

Troubleshooting Tips

Before we go any further, here are some tips that might be able to help you troubleshoot messaging problems with your Galaxy S6 Edge Plus.

Tip 1: Not able to send and receive text messages – if this happens, immediately check the coverage. If your device doesn’t detect a bar or signal, then naturally, it can’t send and receive text messages. Try rebooting your phone and watch out for error messages. If the problem persists, call your service provider because, maybe, there’s a problem with the network.

Tip 2: Not able to send but can receive – the first thing you should check is the Message Center Number. If the field is blank, then you need to enter a series of numbers. However, you need to know the correct one so you need to call your service provider.

Tip 3: Unable to receive but can send – check if you device still has sufficient storage space left because if not, then you need to free up some space for new messages. You can’t tell immediately if it’s the case because this problem may be accompanied by a prompt telling you there’s insufficient storage space left. To further troubleshoot the problem, try sending a text message to your own number.

Tip 4: Unable to send / receive MMS messages – the first thing you should check is the mobile data; it must be turned on for this service to work. If it’s already on, then check the APN and verify if everything is correct. If you don’t know what the correct APN for your phone is, call your provider.

Tip 5: Unable to send group text but can send individual message – group messages are already considered MMS so check the mobile data if it’s on then the APN.

Tip 6: Unable to send / receive SMS, MMS and group messages – verify if you can make outgoing calls because if not, your device might still need to be provisioned. Before calling your provider though, make sure there’s no “airplane” icon on the status bar just to make sure Airplane Mode wasn’t enabled.

I hope these tips can help you.

If you have other concerns and need further assistance, we are just an email away. Just fill up this questionnaire and hit submit to reach us. This is a free service we offer so don’t worry about anything. However, we ask you to provide all relevant information about your problem so we can help you better. You may also visit our troubleshooting page and find issues that are similar to yours and use the solutions we provided.

Galaxy S6 Edge Plus Messaging Problems

Now, here are the problems I cited in this post. Try to check if your issue is among them:

  1. Verizon Galaxy S6 can’t send MMS using T-Mobile SIM
  2. Galaxy S6 Edge Plus spam messages function
  3. S6 Edge Plus no longer prompts about being charged when opening links
  4. Galaxy S6 Edge Plus shows “invalid destination address” when sending group text
  5. Galaxy S6 Edge Plus can’t send messages but can receive

Verizon Galaxy S6 can’t send MMS using T-Mobile SIM

Problem: I bought a Verizon unlocked S6 Edge Plus to use on my T-Mobile SIM.  Everything works great but the mms, I can send text but when send picture messages or picture, never sent, stuck on sending. I also used Hangouts and other app, did not work.  I got the “error code” on one of the app I installed, but I deleted all the apps when they were not working.  I tried all the APN on Google and YouTube video, but no luck.  I can send pictures on viber, but want to able to send it through my phone messages system, most people don’t have viber.  Please help, I really frustrated.

Suggestion: Yeah, I think the problem is with the APN as well. You already spent time trying on APN settings you found online so I think it’s time you called T-Mobile and ask for the correct APN for your phone. You may also want to check with the provider if it has size limits in sending files.

Galaxy S6 Edge Plus spam messages function

Problem: I have just switched from a Note 4 to a S6 Edge Plus and the ‘Spam Messages’ function is no longer present on the S6. Is there a way i can re-activate this, the software versions are the same between the two phones?

Solution: Galaxy S6 Edge Plus still has a spam filter function. Just open the Messages app, open the unwanted text, tap on More, then touch Add to spam numbers, tap Add to confirm. I hope this helps.

This post may also be able to help you: How to configure Messages Settings.

S6 Edge Plus no longer prompts about being charged when opening links

Problem: I’m trying to send a message out but I made a mistake and hit the never allow messages to send. Hope I’m not confusing but do you know when you click on a link in 1 of the text messages and a box pops up and say “charges may apply would you like to continue” well how do get back to this box if you know what I mean please help!

Answer: You will be prompted with that message if you were trying to access pages or services that requires internet connection. It happens only when mobile data is turned on. I assume you are connected to a Wi-Fi network and that the mobile data is turned off. To get the same prompt, turn off Wi-Fi and turn on mobile data.

Galaxy S6 Edge Plus shows “invalid destination address” when sending group text

Problem: While I can text anyone on any device individually, try to group text and the first recipient comes up as invalid destination address. I have turned on group messaging and read the tutorials but still no luck. Help me Obi-Wan.

Answer: When sending individual text messages (without emojis, pictures or files attached), you are simply sending an SMS. But once you try sending a group text, you are now sending an MMS and there’s a big difference between the two. The latter needs to have the mobile data turned on and there might be additional charges.

Galaxy S6 Edge Plus can’t send messages but can receive

Problem: I can’t send messages to my contacts but I can receive messages from them.

Suggestion: I think the problem here is the Message Center Number; it might have been setup incorrectly or hasn’t been setup at all. Call your provider to receive instructions on how to set it up and ask for the correct number.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

Samsung Galaxy S6 Edge Plus Email Guide: How to Setup and Manage Email Accounts

There’s a lot more you can do with the bigger and better Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus). Aside from offering you with an immersive entertainment experience through its revolutionary seamless dual edge display, you too can utilize this ingenious device in a variety of clever ways like setting it up for #email and check your emails on the go.

Samsung-Galaxy-S6-Edge-Plus-Email-Setup

This content highlights the use of the Galaxy S6 Edge Plus stock Email application for sending and receiving emails from your Exchange ActiveSync, POP3 or IMAP, and webmail accounts. And in order to help you make the most of your phone’s stock email application, we offer you this complete guide on how to set up and manage both your personal and corporate email accounts.

Here’s the list of the topics you can find in this post. Click on the link to jump to a section…

How to Set Up a Personal Email Account on your Galaxy S6 Edge Plus

The Galaxy S6 Edge Plus supports different types of email accounts. You can set up multiple email accounts at one time. The following steps will help you set up your personal email (POP3/IMAP) account manually, and use your phone for checking emails wherever you may be.

Note: Be sure to secure necessary information such as the username, password, and server settings beforehand, so you can get set up successfully.

  1. Go to the Home screen.
  2. Touch Apps.
  3. Touch Email to continue.
  • If an Email shortcut is available on the Home screen, just tap it to open the Inbox right away.
  1. On the next screen, enter your email address on its designated field.
  2. Touch the Password field and then touch Next to proceed.
  3. Enter the correct password for your email account.
  4. Touch Sign In.
  5. Read and review the permissions and touch the Accept button to continue.
  6. On the next screen, you may opt to set up your email account manually or automatically. To manually set up your email, touch Manual Setup. Otherwise, touch Next.

Note: If you touch Next, your phone will automatically attempt to set up your email account by finding your email server settings.

  • To proceed with this guide, touch Manual Setup instead and continue to step #10.
  1. You will then be prompted to select the account type for your email. Touch POP3 Account.
  2. Enter your incoming server settings (email address, username, POP3 server, security type, port, etc.), and then touch Next to continue.
  3. Wait for your phone to connect to the incoming server using the settings you’ve provided.
  • If it successfully connects, you will be prompted with the Outgoing server settings screen. Enter your outgoing server settings and touch Next. Continue to step 13.
  • If the incoming server settings you’ve provided are incorrect, you will be asked to review your settings and retry.
  1. Allow your device to connect to the outgoing server using the settings you’ve entered. It it successfully connects to the server, you will be prompted with the Sync settings screen. Make your selections and touch Next. Proceed to step 14.
  • If the information you’ve entered for your outgoing server settings is incorrect, you will be asked to review your settings and retry.
  1. Enter a name for the email account, and enter your name (signature) as you want it to display on your outgoing messages.
  2. Touch Done to complete the setup process. By then you should start receiving messages for that email on your phone.

How to add more email (POP3/IMAP) accounts on your S6 Edge Plus

You can add multiple email accounts directly from the stock email application on your phone, even if you’ve already set up another email account. Here’s how:

  1. Touch Apps from the Home screen.
  2. Touch Email to open the email inbox.
  3. Touch More to view more options.
  4. Scroll to and touch to select Settings.
  5. Touch Add account on the Email settings screen.
  6. Follow the onscreen prompts to complete the account setup.
  • When the email account is successfully added, you will start getting email for that account on your device.

Alternatively, you can use the Galaxy S6 Edge Plus Settings menu to add an email account. Here’s how:

  1. Touch Apps from Home.
  2. Touch Settings.
  3. Scroll to and touch Accounts.
  4. To add an account, touch the Add account icon.
  5. Scroll to and touch Email to open the Email accounts set up screen.
  6. Enter the email address and password for the email account you want to add.
  • Touch Next to proceed with the regular setup. Doing so will let your phone automatically test the incoming and outgoing servers.
  • If you opt for manual setup and have all required custom settings to configure, touch Manual setup and enter your server settings such as mail type, username, password, server, security type, etc.
  1. Choose your preferred sync settings and then touch Next.
  2. Enter a name for your account and a display name for your outgoing messages.
  3. To complete the setup, touch Done. You will then start getting emails for the account you’ve added.

Important Notes:

  • You will be prompted to enter more details if the account type you want to set up is not in your phone’s database. In this case, you should get all pertinent information for the email account before you proceed.
  • To avoid email setup errors due to incorrect settings, please contact your service provider or network carrier for your incoming and outgoing server settings verification before you proceed with manual setup.

How to Set Up an Exchange ActiveSync email account on your Galaxy S6 Edge Plus

If you want to keep posted with all the latest at work even when you’re at home or somewhere else, then you should set up your work/corporate email on your new smartphone. Follow these steps to sync your corporate email including calendars, contacts, and tasks to your S6 Edge Plus using the Microsoft Exchange ActiveSync server.

  1. Touch Apps from the Home screen to get started.
  2. Touch Settings.
  3. On the Settings screen, touch Personal to view more options.
  4. Scroll to and touch Accounts.
  5. Touch Add account on the Accounts screen.
  6. You will be prompted with a list of account types available. Scroll to and touch Microsoft Exchange ActiveSync.
  7. On the next screen, you will be asked to configure your Exchange account. Enter your email address and password.
  • Touch Next – if you want to proceed with the regular setup. This option will let your device attempt to connect to your Exchange server settings automatically. Follow the onscreen instructions to complete the setup process.
  • Touch Manual Setup – if you want to proceed with manual setup.
  1. To proceed with this guide, touch Manual Setup.
  2. When prompted with the Activate Email screen, read and review the information, and touch OK to proceed.
  3. Enter your Exchange server settings and touch Next.
  • You will be prompted to confirm your settings and retry entering all required settings if your phone won’t be able to find additional required details to complete the process.
  • If necessary, please contact your corporate network administrator for your Exchange server settings information.
  1. Configure your sync settings as you desire and touch Next to continue to the next screen.
  2. Enter a name for your account and touch Done to complete the setup process.

Your Exchange ActiveSync email is now set up so you should already start getting work emails in your inbox. Just wait for your phone to retrieve new emails.

Access and Manage Exchange ActiveSync Settings

There are a number of Exchange ActiveSync Email features you can configure on your phone. Here’s how to set options for your corporate Exchange ActiveSync email messages, such as sync options, out-of-office messages, account settings, and more:

  1. Touch Apps from Home.
  2. Touch Email.
  3. Touch More on the Inbox screen.
  4. Scroll to and touch Settings.
  5. Touch the Exchange ActiveSync account name you want to view options from.
  6. Tap to select any of the options you want to configure for the selected email account. Among the available options include Sync account, Account name, Always Cc/Bcc myself, Signature, Show images, and Sync schedule, to name a few.

How to Select a Default Email Account on your Galaxy S6 Edge Plus

If you have set up multiple email accounts on your phone, you need to choose a default email account. The default account will be the one that’s used when you write and send emails. Here’s how to set a default email for your phone:

  1. Touch Apps from Home.
  2. Touch Email.
  3. On the Inbox screen, touch More.
  4. Touch Settings to continue.
  5. Touch Set default account.
  6. Touch the email account you want to use as default.
  7. Touch Done to save the changes.

How to Compose and Send Email on your Galaxy S6 Edge Plus

Now that you’ve already set up your email account(s) on your device, you can start composing and sending email using your default account or any of the accounts set up. You can include photos, videos, or documents as attachments to your email messages to increase your productivity. Here’s how:

  1. Touch Apps from Home.
  2. Touch Email to open the inbox screen.
  3. Touch the account name on top of the screen if you want to switch to a different email account.
  • To view multiple inboxes at once, touch the account name at the top of the screen and then touch Combined inbox to view messages from all the email accounts you’ve set up on your phone.
  1. Touch Compose to open the email composition screen to type your message.
  2. Specify the message recipient(s), subject, and compose your message.
  • Touch Attach, and then touch to select a file to attach to your message.
  • To view more options when composing email messages, touch More and select an option.
  1. When you’re done composing your message, touch Send to send it.

How to Open and View Emails on your Galaxy S6 Edge Plus

You will know if an email arrives when you see the New Email icon appears in the status bar. Here’s how to open and view new email messages on your device.

  1. Open the notification panel by dragging the status bar down.
  2. Tap the new message to open from the notification panel.
  3. If you have more than one new email messages, tap the notification to open the email inbox and then tap a message to open and read it.

Here’s another way to open and read email messages directly from the email inbox.

  1. Touch Apps from Home.
  2. Touch Email to open the inbox screen.
  3. Tap the message you want to view.
  4. To reply to the message, tap Reply or Reply All.

You can use any of the following options to manage email messages in your inbox:

  • Resetting Mail as Unread – this option is used to mark any emails you’ve opened as unread. To mark a message you’ve read as unread, touch and hold the message and then touch More, then select Mark as unread.
  • Deleting Email – this option is used to remove any unwanted email messages or messages that are no longer needed on your inbox. To delete a message from the Inbox, touch and hold the message, select any additional messages (when necessary), and then tap Delete->Delete, to confirm deletion. Alternatively, you can just tap the trash icon, and tap Delete when reading an email.
  • Replying to Email Messages – this option is used to compose your reply message. To use this open, open an email message, and then tap Reply or Reply all, start composing your reply message and then tap Send when done.
  • Forwarding Email Messages – this option is used to forward a message to another recipient. To use it, open an email message, tap Forward, enter a recipient, and enter additional message (if necessary), and then tap Send. The message will then be forwarded to your specified recipient(s).

How to Delete an Email Account on your Galaxy S6 Edge Plus

If you no longer wish to receive messages for a specific account, then just delete that email account from your phone. If you need help, here’s how to do it:

  1. Touch Apps from Home.
  2. Touch Email.
  3. Touch More to view additional options.
  4. Scroll to and touch Settings.
  5. Touch the account name you want to delete.
  6. Touch Remove -> Remove to confirm deletion of the selected email account.

How to Sort and Delete Email Messages

Follow these steps to sort email messages in your inbox:

  1. Open your email inbox.
  2. Tap More to view more options.
  3. Scroll to and tap Sort by.
  4. Configure options for sorting email messages according to your preferences.

To delete email messages, follow these steps:

  1. Open the email account inbox.
  2. Touch and hold the message you want to delete. Tap to select more emails to delete if necessary.
  3. Touch Delete.

You may be prompted to confirm the deletion by tapping Delete, depending on your settings.

How to Add Priority Senders

You can also tag messages from priority senders if you want. All emails from priority senders will automatically be displayed first on your email inbox. A Priority Senders icon will show in their email’s subject line.

Here’s how to add priority senders on your Edge Plus:

  1. Open the email inbox.
  2. Touch Priority senders on the inbox screen.
  3. Touch the Tap to add priority senders icon.
  4. Choose a contact you want to tag as a priority sender. Alternatively, you can go to the Contacts tab and select one or more contacts to add, and then tap Done.
  • If you want to view only emails from priority senders, just open the email account inbox, and then tap the Priority senders All messages to show are from only from priority senders.

How to Find Email Settings on your Galaxy S6 Edge Plus

Follow these steps to find email settings you want to configure on your new phone:

  1. Touch Apps from Home.
  2. Touch Email.
  3. On the Inbox screen, touch More to view more options.
  4. Scroll to and touch Settings to get to the Settings menu.
  5. Tap the email account.
  6. Scroll to and tap Incoming server settings. The incoming email settings will then be displayed. Review your settings and make some changes if necessary.
  7. Touch Done when you’re finished making changes on your email settings.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix some Samsung Galaxy S6 Edge Plus issues after the Marshmallow update

The Android 6.0.1 #Marshmallow update for the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) has recently been rolled out to the excitement of the owners. However, it seems to have brought more trouble than anything else because shortly after owners installed it, problems occurred. We actually received a lot of messages from our readers asking for help from us.

Galaxy-S6-Edge-Plus-Marshmallow-Problems

Below are just some of the problems we received. Continue reading to know more about them as well as learn the ways to fix and/or troubleshoot them. Click on the link to jump to a specific problem:

Before going any further, if you have other concerns, visit our troubleshooting page for we’ve already addressed a lot of issues with the S6 Edge+. Find problems that are similar to yours and use the solutions we provided. If they don’t work or if you need further assistance, complete this questionnaire and hit submit.

Edge features still pops up after being disabled

Problem: I sort of have 2 separate issues,  both on my screen.  The first one is that I particularly don’t Iike the edge features. So I disabled them all, however, at the far right side an edge screen still shows though. It was/is the strip for apps its totally empty of apps I just don’t want it to keep popping out EVERYTIME I tap on the right side.

My second issue is that on ANY keyboard I try using there are 3 spots on the right hand  side of the keyboards that just will not operate without much hard work on my part or not at all!!!

Let me see if I can explain briefly: the letter p won’t press,  the x (delete key) won’t work & I have to exit almost totally out to send anything from off the screen,  actually looking at the whole right side NONE OF THE far right side keys work well at al! Can you help a girl out at all? Thank you!

Answer: All these edge screens have the ON/OFF switch so you can enable or disable them at will anytime. If, however, they won’t be disabled even if you already turned them off, then it must be a glitch, a bug or a firmware issue. There’s one thing you need to try to see if it remedies your concern–wipe the cache partition.

You need to boot your phone and wipe the cache partition so system caches will be deleted. For features that don’t function the way they should, they’re often caused by some caches that got corrupted. Deleting these caches will make way for new files to be created. So, here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the procedure, try disabling the edge. If the problem persists, I’m afraid you don’t have other options but to do the master reset and it seems you’re actually having some firmware-related issues because of the other concerns you told us. So, I suggest you take time backing up your data and then do the reset.

  1. Backup all your data or files.
  2. Remove Google account.
  3. Disengage screen locks.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Screen stays off when Home and/or Power keys are pressed

Problem: When I try to unlock the screen with either the home button or the power button the screen won’t turn on but the other buttons light up. I tried wiping the cache and didn’t help. Also I got a green line going up and down the left side of it that apparently it’s hardware related cause it also appears when I turn off the phone.

Answer: Based on your description, it’s probably a hardware issue. I don’t know what happened to your phone but it seems like it’s a result of physical damage. You should have it checked as there’s nothing we can do about it.

Some recipients in group text get blank boxes, no message

Problem: I’m in a group message and one of my friends is getting subject lines in there messages received from me and another one of my friends is getting a blank box with nothing at all. Help! driving me mad!

Answer: This doesn’t concern your phone as the problem in on their end but tell them to make sure mobile data is enabled in their devices. Group texting is already considered MMS and mobile data is a requirement.

Unable to play music during call

Problem: It says when I try to play my mp3 music ‘unable to play during call.” I know it was all fine then I played around with my call settings try my music then it says that. So I think i did something to my call settings I just cant figure out what it was. Any help is appreciated. Thanks.

Answer: Well, just reset the Phone app to default settings by following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Phone.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

I hope this helps.

Phone stays at 0% even after 30 minutes of charging

Problem: When I charge the battery for about 30 minutes, but still 0% then I removed the charge and recharge, than appear unable to recognize the fingerprint, until now I am not able to access when through Google or fingerprint. So, what do I need to do?

Answer: If the S6 Edge+ shows the usual charging icon and the LED indicator lights up when plugged in, there’s a chance the problem is caused by apps or other firmware-related issues. Try booting your phone in safe mode and plug it in while in that state:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If it doesn’t charge in safe mode, then turn it off and try again and if still no, you need a technician to take a look at it.

“Unfortunately, com.samsung.faceservice has stopped” error

Problem: After I installed latest update on my phone. Marshmallow 6.0.1.Everytime I use camera or gallery appears this message: “Unfortunately, com.samsung.faceservice has stopped.”

Answer: Try clearing both the cache and data of the Camera and Gallery apps to see if it makes a difference. If not, then try downloading the app ‘Package Disabler Pro’ and just disable com.samsung.faceservice, or you can simply do the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge Plus “Warning: Camera Failed” & “Unfortunately, Camera has stopped” errors & other camera related issues

In this post, I will address some camera problems with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) including the error messages “Warning: Camera Failed” and “Unfortunately, Camera has stopped.” These errors are common not only to the new flagships but also to other Android phones as they concern both the hardware and the firmware.

Samsung-Galaxy-S6-Edge-Plus-Camera-Problems

Other problems mentioned in this post include foggy cameras, random freezes when the app is opened and makes the phone unresponsive when used. Read on to learn more of these problems and how to tackle them in case they happen to you. You may jump to a specific issue by clicking on a link below…

However, if you are looking for a solution to a totally different problem, visit the troubleshooting page for the Galaxy S6 Edge+. It contains the links to problems we already addressed before. Find issues that are related to yours and use the solutions we suggested. If they don’t work, then fill up this form to reach us but please describe the problem well and provide as much information as possible.


 

Galaxy S6 Edge+ showing “Warning: Camera Failed” error

Problem: My phone is new. It’s a Galaxy S6 Edge Plus, which I purchased about 3 weeks ago. Accidentally though, it slipped off my hand while I was walking and fell hard on the road. The screen stayed in tact without cracks–just some scratches–and luckily it’s functioning like before except one app–the Camera.

Every time I open the camera there’s an error: “Warning: Camera Failed!” Is this error due to the fact that the phone was dropped? Or is it something else? How can I fix this? Please help!

Troubleshooting: Probably, yes! But you know, it’s you that can answer that question. If the error message didn’t occur prior to the drop, then it could be that the camera assembly was affected by the impact. The thing is, when you launch the app, the hardware prepares itself for possible use and if there’s an issue with the hardware, the app will trigger error messages and this is just one of them.

But the error “Warning: Camera Failed” can also be triggered by rogue apps and firmware issues so you need to isolate the problem immediately. Boot your phone in safe mode:

  1. Turn off your Galaxy S6 Edge Plus.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge+’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the error still pops up in safe mode, then there’s a problem with the hardware, otherwise, do the master reset.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge+ shows “Unfortunately, Camera has stopped” error

Problem: There was a minor update rolled out by my carrier (service provider). According the information, the update was to patch some bugs and performance enhancement but after I updated by phone, there’s an error that keeps popping up every time I open the Camera–“Unfortunately, Camera has stopped!”

I am sure the problem started after the update because prior to receiving a notification about it, I was able to snap some photos of my car and I wasn’t greeted by the error. Can you guys help me to fix this problem?

Troubleshooting: For app crashes that occur after a firmware update, they are often caused by corrupt caches. So, all you need to do is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Of course, if the problem remained after wiping the cache partition, do the master reset.

Galaxy S6 Edge+ Cameras are foggy

Problem: My phone fell into water. I took it out instantly and placed it in rice for about 4 hours. At first the power button did not work but after a couple of hours it did. Anyway, everything works perfectly fine apart from the camera. The front and back camera are both very foggy. For now, everything else seems fine. Will the camera quality go back to normal if the inside was cleaned? Because i can see droplets of water on the front facing camera. Thank you.

Suggestion: You know what, you’re lucky that’s the only issue after your phone fell into the water and obviously, what make the cameras foggy are the particles of water that may have already evaporated but couldn’t escape. I suggest you bring the phone to an authorized Samsung shop and get it cleaned up. A general cleaning will be able to get rid of the residue that makes the cameras foggy. If you’re thinking of cleaning it up by yourself, don’t because you’re going to void the warranty of the device.

Galaxy S6 Edge+ Camera app frequently freezes during launch

Problem: Now that I have thousands of pictures in my phone, the Camera app freezes every time I open it. I was told by a friend that clearing its cache and data will fix the problem but I already did those more than five times but the problem remained. The phone, in general, is working fine. No freezes or hangs when I’m using other apps, just the Camera. How can I fix this issue?

Troubleshooting: Just because it’s the camera app that’s freezing doesn’t mean the problem is caused by it entirely. The Camera app works with the Gallery app. Every time you open the Camera, the Gallery service is automatically started. When you tap on the thumbnails of the pictures taken by the camera, it’s the Gallery that will render it and once you close it, the camera will take over.

That being said, you also need to clear the cache and data of the Gallery app. Don’t worry, your pictures will not be deleted if you do so.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge+ became unresponsive after using the camera

Problem: So, one day I was taking pictures and suddenly the screen became dark and the phone won’t respond whatever I do. It won’t reboot and won’t ring when I dial my number from another phone. I know it’s not a battery because there was still 67% left when the problem occurred. I really don’t know what to do. My Galaxy S6 Edge Plus is more than a month old and it’s not eligible for replacement. Please help me.

Troubleshooting: That’s a typical system crash. No need to worry because there’s always a fix for it. Just press and hold both the Volume Down and Power buttons together for 20 seconds and your phone will reboot. I understand that you’re positive about the battery but if the phone refused to reboot with said procedure, try charging your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus can’t attach pictures to text messages plus other texting problems

Hey guys. I addressed 7 texting related problems that any Samsung Galaxy S6 Edge+ (#Samsung #GalaxyS6EdgePlus) owner may encounter. Texting is not limited to SMS so I also answered questions regarding MMS, attachments, keyboard issues, signature, etc.

Samsung-Galaxy-S6-Edge-Plus-Messaging

If you contacted us, try to browse through the problems I cited below, yours may have been included. But in case you found this page because you were searching for a solution to your problem, then visit our Samsung Galaxy S6 Edge+ Troubleshooting page as we list down all issues we already addressed. Find problems related to yours and try the solutions we provided. If they won’t work, then contact us by filling up this form.

Here are the problems I addressed in this post…

Galaxy S6 Edge+ can’t attach pictures to text

Problem: Cannot add an attachment to a text. I can only send the attachment by itself. When you hit the paperclip and self the picture, the word ATTACH on the left is in black and it does nothing, but the word Send is in red and is the only option that works and it immediately send the picture by itself.

I found a work around and that is to create a brand new text, add the attachment – then the text and THEN add the contact and the pic will send with the text. I get a new phone at least once a year and had the Note Edge prior to this S6 Edge Plus and never had this issue. Is this purely a 5.1.1 issue only as it work phone with 5.0.1 on my Note Edge.

Troubleshooting: I’m glad you found a workaround to this problem. This is not a common problem but there were owners who also have the same complains as yours. So, I think it’s an issue with the firmware itself or just the app. But the question is, did this problem occur just recently or is it already like this since day 1? If your phone already had this problem out of the box, then it’s the firmware and no other procedure can fix this except, maybe, an update.

However, if the problem started recently or if you noticed it started a few months after you got the phone, then it probably just an issue with the messaging app. I suggest you clear the cache and data of the app to see if that would make a difference.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the problem persists after following the instructions above, then reset the phone but don’t forget to backup your data first.

Related Problem: I seem to be unable to send a text message that includes both my text and a picture from my gallery together. I take the same steps I always have but it just sends the pictures without my text info. I end up having to send two separate text…one with the pic and then the text follow up.

User can’t hit the number 6 on Galaxy S6 Edge+

Problem: I cannot hit the number six, it brings up 5 or 7 every time and sometimes both. Also just below six is y… y sometimes brings up u or t with it. Every other key on keyboard is good. Is there a keyboard calibration or reset i can do? Cheers.

Troubleshooting: You don’t need keyboard calibration to know if it’s a keyboard problem or a touchscreen issue. Try hitting the number 6 or Y in both portrait and landscape mode. If they function well in a different orientation, it’s most likely a touchscreen issue. The next thing to do to further troubleshoot the problem is to hit the characters that are in the same area as the 6 or Y. If they, too, won’t function, then you need to see a technician about it for further assessment.

However, if both the number 6 and letter Y aren’t keyed in in both orientations, then there’s a possibility it’s just a keyboard issue or a firmware problem. Try to clear the cache and data of the keyboard you’re using. If the problem won’t work, then you need to perform the master reset.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge+ has no signature option

Problem: I just bought this phone and it has absolutely no signature for text messages on it. I love having a signature on my phone and this S6 edge doesn’t have one.

Answer: Other models of Galaxy S6 Edge Plus have the signature option in message settings but it seems like your unit is among ones that don’t have it. There’s not much you can do about it as signatures are actually proprietary addition and your service provider may have taken it out on purpose.

Can’t download attachments sent via MMS

Problem: When I receive text messages I am unable to download and open any attachments. I cannot attach any files either.

Troubleshooting: Text messages with attached pictures or simply known as MMS can only be transmitted via mobile network. If you can’t send, receive or download attachments, then these are the things you need to do:

  1. Make sure mobile data is enabled in your phone.
  2. If mobile data is enabled but you still can’t send or receive MMS, then check the APN Settings in your phone. In case you don’t know the correct APN, call your provider and ask for the correct one.
  3. Make sure attachments don’t go beyond the size limit set by your provider. You may call your carrier and ask for the size allowed to be transmitted via text.

Text messages weren’t delivered using Galaxy S6 Edge+

Problem: I have a Samsung Galaxy S6 Edge+. I upgraded from a Note 2. I send out words of inspiration. I have been doing this for 5 years and about 3 weeks ago my messages were still not getting delivered. So I thought something was wrong with the phone, so I upgraded. Same problem. Went to the Sprint store every day last week, they told me the system looks at them as spam because I send so many (I send 150 per morning) so then it shuts my texting off for about 12 hours. Tech support told me I need to get another app. I have tried all of them and still get the same thing. Do you think I need to get another phone would that help.

Troubleshooting: There’s not much you can do about the problem on your end because as what you said, your provider tagged those messages as “spammy.” What you can do is talk with your provider or send your messages by batches just so you couldn’t reach the limit.

Galaxy S6 Edge Plus doesn’t show accented characters

Problem: We recently moved to USA from Belgium. We bought new phones from T-Mobile. We use accents with some characters. Mine works fine and shows everything. But the other phone does not. This occurred after the android pay updated. Do you have any ideas or clues as to why or how to fix it? T-Mobile has no clue. Screenshots available if you need. Thank you.

Solution: Just change the keyboard’s language to use Belgian.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Language and input.
  4. Tap Samsung keyboard.
  5. Touch Select Input Language.
  6. Tap the status switch beside the language you want to use to turn in on.
  7. When composing a text, just swipe right or left on the Space Bar to toggle between languages.

That’s all.

Google account of previous owner needed on Galaxy S6 Edge+

Problem: Phone was recently bought off of Craigslist and now it is saying I need Google account information of previous owner. The phone was factory reset before I bought it.

Troubleshooting: The phone may have been setup after the reset. If his or her account is needed to gain access to the phone, then you need to reset it again. Just follow the instructions above on how to perform a master reset. Once finished, setup the phone using your Google account. And that’s all you need to do to make your phone your own.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S6 Edge Plus Browser Management: Clear Cache, Cookies, Browser History and Customize Browser Preferences

This content is a compilation of standard procedures that will help you manage mobile browsers so as to get the best browsing experience with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) smartphone through the Internet or Chrome application.Samsung-Galaxy-S6-Edge-Plus-Internet-Chrome-Browsers

Before we go any further, aside from publishing tutorial articles like this, we also provide support to our readers. If you have problems with your Galaxy S6 Edge+, visit the troubleshooting page we carved out for it. It contains hundreds of problems and solutions so find one that’s related to yours and use the solutions we provided. If they won’t work, then you may contact us by filling up this questionnaire. It’s a free service so you don’t have to worry about fees. All we ask is you provide us with enough information so we can easily determine what the problem is.


 

What is a browser cache?

A browser cache refers to a repository for stored webpage data that is used to expedite retrieval of information. It helps speed up browsing or certain process as data does not need to be recomputed or fetched from its original location. Internet browsers generally use cache for storing HTML webpages by saving a copy of visited webpages and then use that copy to render the next time you visit the same page. The greater the requests served from the cache, the quicker the system performance would become.

However, accumulated data stored in the browser cache especially corrupted files can also affect browsing experience in due time. That’s when slow browsing experience and other pertinent browsing issues in mobile devices start to manifest. To rectify such problem, regular clearing of the browser cache is highly recommended.

How to clear cache on your Galaxy S6 Edge Plus Internet app

  1. Touch Apps from any Home screen.
  2. Touch Internet to open the app.
  3. Touch the More icon to view more options.
  4. Scroll to and touch Settings.
  5. Touch Privacy.
  6. Touch Delete Personal Data.
  7. Mark the checkbox next to Cache.
  8. Touch Delete to initiate deletion of cache data from the Internet application.

How to clear cache on your Galaxy S6 Edge Plus Chrome app

  1. Touch Apps from any Home screen.
  2. Touch Chrome to launch the mobile Chrome browser.
  3. Touch the Menu icon.
  4. Scroll to and touch Settings.
  5. Scroll to Advanced.
  6. Touch to select Privacy from the available options.
  7. Touch Clear Browsing Data located on the upper left corner.
  8. Mark the checkbox next to Clear the cache.
  9. Touch Clear to initiate deletion of cache from the mobile Chrome browser.

Mobile Browser Cookies

Cookies are text files created by websites/pages that you have visited on your mobile device. These files are retained on your mobile browsers to help pages load faster and make it easier for you to browse the web. Cookies are typically used to identify users, store information, and prepare customized pages that utilize information from the user. Cookies are categorized into two types — session cookies and persistent cookies. Session cookies last only for as long as you are on a website and expire after the session times out or the browser is closed. Persistent cookies or tracking cookies remain active for a certain period of time on your device and are used whenever you access certain websites or Internet pages.

For security reasons and/or better browsing experience, regular clearing of the browser cookies is recommended. Doing so will erase website preferences and settings including usernames and passwords.

How to clear Cookies on your Galaxy S6 Edge Plus Internet app

  1. Touch Apps from any Home screen.
  2. Touch Internet.
  3. Touch the More icon.
  4. Scroll to and touch Settings.
  5. Touch Privacy.
  6. Touch to select the option to Delete personal data.
  7. Mark the checkbox next to Cookies and site data.
  8. Touch Delete to confirm deletion of cookies and site information from your phone’s Internet application.

How to clear Cookies on your Galaxy S6 Edge Plus Chrome app

  1. Touch Apps from any Home screen.
  2. Touch Chrome.
  3. Touch the Menu icon.
  4. Scroll to and touch Settings from the given options.
  5. Scroll to the Advanced section.
  6. Touch Privacy.
  7. Touch Clear Browsing Data, located in the upper left corner of the screen.
  8. Mark the checkbox next to Clear cookies, site data.
  9. Touch Clear to initiate and confirm deletion of cookies and site data from your phone’s Chrome browser.

Mobile Browsing History

As the name implies, browsing history pertains to the information stored in your mobile browsers as you browse the web, including website addresses (URLs) and other information you’ve entered while visiting certain pages. Mobile browsers remember your browsing history just like browsers on your computers. So anyone who has access to your device may also be able to view which webpages you’ve visited. If you don’t want others to view such information, we recommend clearing of your browsing history.

How to clear Browser History on your Galaxy S6 Edge Plus Internet app

  1. Touch Apps from any Home screen.
  2. Touch Internet.
  3. Touch the More icon to view additional options.
  4. Scroll to and touch to select Settings.
  5. Touch Privacy.
  6. Touch the option to Delete personal data.
  7. Mark the checkbox next to Browsing history.
  8. Touch Delete to initiate deletion of browsing data from your phone’s Internet browser.

How to clear Browser History on your Galaxy S6 Edge Plus Chrome app

  1. Touch Apps from any Home screen.
  2. Touch Chrome.
  3. Touch the Menu icon (three vertical dots) located on the upper-right corner of the browser window.
  4. Scroll to and touch to select Settings from the given options.
  5. Touch Privacy on the Settings screen, in the Advanced section.
  6. On the Privacy screen’s title bar, touch Clear Browsing Data.
  7. When prompted with the Clear browsing data dialog box, select the checkbox next to Clear browsing history.
  8. Touch Clear to initiate deletion of browsing history from your phone’s Chrome browser.

How to Enable/Disable JavaScript on your Galaxy S6 Edge Plus Browsers

JavaScript is a programming language used to create interactive webpages like the ones with polls or quizzes. For these sites to load, you need to enable JavaScript on your browser. While JavaScript is enabled by default in most browsers, you still may need to enable it manually in some instances. Below is a quick guide on how to enable/disable JavaScript on your Galaxy S6 Edge+, just in case you need help doing so.

For Internet browser:

  1. Touch the Apps icon from any Home screen.
  2. Touch Internet.
  3. Touch the More icon.
  4. Scroll to and touch Settings from the given options.
  5. Toggle the slider next to Turn on JavaScript to turn the feature ON or OFF.

For Chrome browser:

  1. Touch Apps from any Home screen.
  2. Touch Chrome.
  3. Touch the Menu icon.
  4. Scroll to and touch Settings.
  5. Touch Content settings under the Advanced section.
  6. Mark the checkbox next to Enable JavaScript to enable the feature.
  • Remove the checkbox to disable it.

Configure Internet Setting and Customize Browser Options

One way to ensure better browsing experience is by configuring your phone’s Internet settings and customize mobile browser according to your preferences. Here’s how to access Internet settings from the Internet application on your Galaxy S6 Edge Plus.

  1. Touch Apps from Home.
  2. Touch Settings.
  3. Touch Applications.
  4. Touch Internet to configure settings and browser options including the following:
  • Homepage – for selecting a homepage to show when you launch the Internet.
  • Default search engine – for setting a default search engine.
  • Auto fill profile – for managing Auto fill profile information.
  • Manual zoom – for overriding website requests so as to control zoom level.
  • Privacy – for selecting options relevant to privacy.
  • Advanced – for selecting settings to manage how the browser treats content, like for example, allowing Java Scripts, blocking pop-ups, and managing website information.

Another way to access Internet settings on your S6 Edge+ is by launching the Internet application through the Home screen. Here’s how:

  1. Touch Internet from Home.
  2. Touch More.
  3. Touch Settings.
  4. Touch an option to configure.

Adding a Bookmark on your Galaxy S6 Edge Plus

You can use the browser menu options to bookmark your favorite sites and get back to them with just a single tap from your phone’s bookmark page. Here’s how:

  1. Touch Apps from Home.
  2. Touch Internet to open the browser.
  3. Navigate to the website or webpage you want to bookmark.
  4. Tap Bookmarks.
  5. Tap Add.
  6. On the Add bookmark window, check or change the bookmark title, URL, and other information, as you desire.
  7. Tap Save to save your changes.

The current webpage or site will be added to your bookmarks page.

There are two main options available for you to edit your bookmarks, including the following:

  1. Editing Bookmarks – to make some changes to your existing bookmarks.

Steps to get to this option:

  • Open the browser.
  • Tap Bookmarks from the browser screen.
  • Touch and hold a bookmark to edit.
  • Touch More.
  • Touch Edit bookmark.
  • Modify or make changes to the bookmark.
  • Touch Save to save your changes.
  1. Deleting Bookmarks – to remove a bookmark page or site.

Steps to get to this option:

  • Open the browser.
  • Touch Bookmarks from the browser screen.
  • Touch and hold a bookmark you want to remove.
  • Touch Delete to confirm deletion of the selected bookmark.

Using Incognito/Private Browsing on your Galaxy S6 Edge Plus

In case you would experience browsing problems like when the webpages are not displaying correctly, you can try to use your browser’s incognito or private browsing mode to determine whether the problem is triggered by something other than cache or cookies.

With private browsing, you can also surf the web without saving any information about your browsing and download history, cookies, form data, or searches.

Private Browsing with Chrome:

  1. Open the Chrome browser (app).
  2. Touch the Menu icon (three vertical dots) located on the upper-right corner of the screen.
  3. From the drop-down menu, touch to select New incognito tab.
  • Any tabs that are currently open will be replaced with a new incognito tab. You should see an icon that looks like a mask shown in the upper-left corner of the browser screen. That indicates you are already in private browsing mode.
  • To open another incognito tab, simply touch the small tab right next to the current tab.
  • To exit private browsing or incognito mode, close all the open incognito tabs. All normal tabs you’ve previously opened will be displayed again.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.