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#GalaxyS6Edge

How to fix Samsung Galaxy S6 Edge Wi-Fi Calling issues

Major carriers in the United States are now offering Wi-Fi Calling services and any variant of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) in the U.S. market has this feature embedded in the firmware. The service has a lot of advantages especially for owners living in an area where there is poor cellular coverage but with good internet connection.

Galaxy-S6-Edge-Wi-Fi-Calling

In this post, I will answer a few questions and address some of the problems sent by our readers regarding the Wi-Fi calling feature. Just like any other service, it is not free of problems and we’re actually getting emails every now and then about it. I will include the actual messages in this post so you will have an idea what other S6 Edge owners are experiencing.

Before we go any further, however, if you have other concerns with your phone, make sure to visit the troubleshooting page we’ve setup for the Samsung Galaxy S6 Edge as it contains a lot of solutions to problems we already addressed. Find issues related or same as yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up our Android Issues Questionnaire.

Can’t send SMS or make calls if not connected to Wi-Fi

Problem: It’s been a while since I got my cell but recently I’ve been having this issue when out of my WiFi connection I try to send a text or make a call and text and call doesn’t go through unless I un check the network connection. Once I do this text and call go through. I thought Android latest update will take care over this issue but I wasn’t that lucky. Any idea what could be causing this issues? Thanks!

Troubleshooting: It looks like Wi-Fi Calling feature is enabled or turned on in your phone. In this case, the phone will use your Wi-Fi connection to transmit SMS or make calls. Your device will continue using this service until you disabled it. It’s only then that you can be able to send texts or make calls normally. So, by now, you may already have an idea how to fix your problem–turn off the Wi-Fi Calling feature.

  1. Touch Apps from the Home screen.
  2. Touch Settings.
  3. Scroll down to Connections menu and touch Wi-Fi Calling to get to Wi-Fi Calling settings.
  4. Touch the ON/OFF switch to turn Wi-Fi Calling off and disable the feature.

READ ALSO: How to set up and use Wi-Fi Calling on your Samsung Galaxy S6 Edge

Galaxy S6 Edge doesn’t have Wi-Fi Calling feature

Question: Hi! I came across your website today. It’s really good, lots of useful tips! I got a galaxy s6 edge as part of a phone upgrade with EE. However I got the phone from carphone warehouse. So it doesn’t have the WiFi calling option. Do you know if there is a way to get the WiFi calling option installed on my phone? Thanks. — Marc

Answer: Not all variants of Samsung Galaxy S6 Edge have a Wi-Fi Calling feature. Each model or variant, especially for units carried by service providers, are built according to the specifications of the carrier and everything is based on the services it offers to its subscribers. In other words, some variants have features that cannot be found in other variants.

To enjoy the feature offered by your service provider, you need to root your phone and install custom ROM that comes with Wi-Fi Calling feature. Firmware updates are based on the phone models and I’m afraid the next update for your phone won’t bring along the feature. CyanogenMod ROMs often come with complete list of features but you must proceed at your own risk as it’s not always safe to flash custom firmware not to mention you’ll void your warranty. Good luck though!

Wi-Fi Calling won’t work with other Wi-Fi networks

Problem: Hi. I was staying a week at a place where there was poor cellular, T-Mobile, service however the WiFi network i was very good and my galaxy S6 connects just fine. All apps and internet browsers work. I am unable however to make any WiFi calls or texts. The error message said unable to connect for WiFi calling. The WiFi network did not require a password and apparently this is the problem according to T mobile after having me try a factory reset which as we all know is excruciating!!! I called Samsung and they said there is nothing wrong with the phone and no nothing about why it is doing this. When I got home, I selected in my settings to use only Wi-Fi (I have a secured password network) and no cellular service and was able to make Wi-Fi calls and texts. Is there something else that can be done to be able to connect in open Wi-Fi networks too? Thanks, Heidi.

Troubleshooting: First of all, Wi-Fi Calling is still in its very early stage and there are still of lot of things to be improved. That said, you may encounter some hiccups every now and then. One known issue with this service occurs when you connect to other Wi-Fi networks with Wi-Fi Calling feature still enabled in your phone. When this happens, you may not be able to place calls and send SMS or people on the other line couldn’t hear you.

If you’ve already connected to a different Wi-Fi network and the feature is still enabled, try to disable the feature first and then clear the cache of the WiFi Calling service through the Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap WiFi Calling.
  6. Tap Clear cache.
  7. Now, reboot your phone.

After the phone has fully booted up, make sure you are connected to the WiFi network and then enable Wi-Fi Calling. It should work by now.

But another thing that might just hinder you from using the feature is the stability of the network you are connecting to. Remember, you cannot use it when the connection is very slow, which is very much possible in your case considering the network you are connected to is open.

Wi-Fi Calling stopped working for no apparent reason

Problem: Hi. My Samsung Galaxy S6 Edge cannot send texts or make calls over Wi-Fi for no apparent reason. Ever since I bought the phone about 4 months ago, Wi-Fi Calling always worked but now it doesn’t. I’m with Sprint and I haven’t contacted tech support just yet. I’m hoping you could help me figure out what this problem is all about because I’m in an area with poor coverage. Wi-Fi is the only thing that’s reliable and I’m happy I can now send texts and make calls with it. What shall I do to fix this?

Suggestion: Call Sprint. If the feature just stopped working without apparent reason and everything else is properly set in your phone, then the problem is with your provider. There have been a lot of Sprint users who reported to have experienced a problem like yours and according to them, they just called tech support, told the rep Wi-Fi Calling didn’t work and let him/her do his/her job.

But what happens actually is that the WiFi Calling service will be disabled in your account from their end. Then, it will be re-enabled and you will receive a text message notifying you that Wi-Fi Calling has been added to your account. The service should work perfectly after that. In some cases though, it may take up to 24 hours to be able to use the service again but at least necessary actions have already been done to fix the problem. So, again, call Sprint.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

8 problems you may encounter during or after updating your Samsung Galaxy S6 Edge & how to fix them

In this post, I will address one message sent by a #SamsungGalaxyS6Edge owner who’ve experienced issues while updating his previous #smartphones. Anyone who has encountered problems with their #Android phones in past will, probably, ask the same question.

Galaxy-S6-Edge-firmware-update-problems

T-Mobile is bugging me to upgrade to Android 5.1. I’ve been burned by Android upgrade on my previous Samsung phones. Do you have any information to indicate that this upgrade will cause problems?” — Larry

That’s one question that needs to be answered once and for all. It applies to all Android devices, but in this case, it’s a Galaxy S6 Edge owner who asked it first.

As for me, I’ll just wait for someone to download and install it and if he/she complains, then most probably you will encounter the same issues. However, it’s always different for everyone; you may encounter issues but not the same as ones encountered by other users. In other words, you can never predict what would happen to your phone during or after the update. The good thing is, if problems occur, there are always ways around them and that’s what I will tackle in this post as an answer to our reader’s question.

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S6 Edge troubleshooting page as it contains solutions to the most common problems we already addressed. Find issues related or the same as yours and try the solutions we provided and if they won’t work, feel free to contact us. But remember, the more information you provide, the more accurate our solutions will be.

Problems During / After a Firmware Update

I will tackle the most common problems only so there’s always a chance that the issue you might have isn’t included in this short list.

Do you have any information to indicate that this upgrade will cause problems?

No, unless there’s a pre-existing bug in the firmware that your carrier or Samsung already acknowledged.

Now that I have answered the question, let’s proceed to the list of problems you may encounter during and after an update.

Update Failed with Errors

It will happen if the download and/or installation is interrupted. As a result, the phone may return an error indicating the update wasn’t complete.

The most common cause of interrupted download is unstable internet connection and more often than not, if this happens, the installation will fail, too. Or worse, your device will be soft-bricked.

For interrupted or failed update, you just have to try again especially if your previous updates were successful. It is recommended that after getting the prompt that the update failed, you have to reboot your phone and re-attempt to download.

Other options you have are to use Samsung Kies, manually install the firmware using ODIN or bring the phone immediately to your carrier or service provider to be checked.

Cannot Complete the Update

If for some reason, your phone couldn’t complete the update, you need to check your internet connectivity first. Make sure you have an active connection by browsing a few websites or downloading small apps. Unstable internet may often result to this.

Another thing is to check the amount of space left in your phone’s internal storage. Remember, for over-the-air updates, the entire package will be downloaded to your phone’s storage first before installation. So, basically, before the new firmware is installed, there are two firmware packages in your phone’s memory. Hence, make sure there’s 1.5GB of space left before attempting to update your phone.

For this problem, you may also use Samsung Kies to update your phone if OTA failed a few times.

Got Stuck in Boot Loop After an Update

Corrupt files and caches are often the cause of this problem. While many users tend to panic immediately once their phones refused to boot up successfully, it’s actually very easy to fix–wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Got Stuck in Samsung Logo after an Update

Reboot. That’s the first thing you should do if your phone cannot get past the Samsung logo immediately after an update. If it’s still stuck on the same screen after a reboot, then attempt to boot it up in safe mode to see if it can boot up successfully when all third-party apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the safe mode remedy failed, then boot your phone in recovery and wipe the cache partition; just follow the instructions in the previous problem.

Apps Disappeared after an Update

Applications need to be optimized after an update. The first boot up is for firmware optimization and if your apps won’t appear, reboot your phone.

You may need to reboot your phone 3 or 4 times to get every single app you previously installed work again. So far, there’s no other solution to this problem as there were very few reports that the phone was reset during an update. Basically, if the apps weren’t uninstalled from your phone, they’re still there and a few reboots will bring them back.

Phone is Sluggish After an Update

Reboot a few times to optimize the apps. If the problem remained after doing so, then try booting the phone in safe mode first to evaluate if then it runs slow even when all downloaded apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the sluggishness didn’t go away even in safe mode, try to backup your important data and perform a master reset to give your phone a fresh start.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Device Keeps Rebooting After the Update

First of all, attempt to boot the phone in safe mode to see if it still reboots there. If so, then it’s confirmed the update was bad or some of the data became corrupt. So, backup your important files and data and perform master reset; follow the instructions in the previous problem.

After the reset and the phone still reboots, it means the firmware is bad or some of the data are missing. In this case, it needs to be reinstalled. You may manually flash the firmware yourself (which, by the way, will void your warranty) or you can bring the phone to your provider and let its tech reinstall the firmware for you.

For those who are willing to take the risks, just download ODIN and the firmware you want to install on your phone. Install ODIN to your computer, connect your phone and begin the flashing. It often works.

Some Apps Crash After an Update

It might be a compatibility issue. Open Google Play Store, go to My Apps and see if there are available updates for those apps. If there are, then update them. Or, you can just clear their caches and data and then uninstall them. After that, download fresh copies of those apps from the Play Store. That usually works.

If, however, only a few Google apps crash after the update, then all you need to do is uninstall updates from the Play Store.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall Updates.

You may also do the same for Google Play Services should the problem remained after the uninstalling updates from the Play Store.

Lastly, if you haven’t rebooted your phone after the update yet, then you really must do it a few times. Those apps that crash may just need to be optimized.

I hope this post can help you one way or the other. Thanks for reading and I wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Incoming calls on Samsung Galaxy S6 Edge go straight to voicemail, plus other call related problems after firmware update

There have been a lot of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners who were complaining about their phones being messed up after a firmware update (minor Lollipop update) and this includes call problems. The most common is that calls go straight to voicemail and the owner won’t even know somebody called as the phone won’t ring.

Samsung-Galaxy-S6-Edge-Making-A-Call

Read on to learn more about the problems I cited here and how to tackle them if they occur. If, however, you were looking for a solution to a different problem, visit our troubleshooting guide for the Galaxy S6 Edge. Find issues related to yours and use the solutions we suggested. If they don’t work, then fill up this form, provide as much information as possible and hit submit to reach us.

Here’s the list of the problems I included in this post…


 

Galaxy S6 Edge calls go straight to voicemail

Problem: Since Thursday of last week, my Edge contacts phone calls are being sent straight to voicemail. My phone does not ring when they call and the only reason I know that they called me is when I call them and they tell me that they tried to call me all day. Also I don’t get their text messages until three or four hours after they sent them to me or when I call them, then their text message comes through. Its very annoying. Please help! I have not downloaded any recent apps and I’ve called the carrier T-Mobile and Samsung to no avail. I’ve tried turning off the Edge completely and it worked for an hour and then the issue started back again.

Troubleshooting: Based on reports from owners who have similar problems, there are only two possibilities; either the problem is caused by VoLTE or it’s totally a network issue. You can easily rule out the former by turning it off.

  1. Open the Phone app.
  2. Tap on More and then touch Settings.
  3. Scroll to Call Settings section and tap Voice over LTE settings.
  4. Choose Do not use VoLTE, then OK.
  5. Now reboot your phone.

If the problem remained after this, then it’s a network problem. You should call your carrier or provider and report this so you could get help.

Can’t merge incoming calls on Galaxy S6 Edge

Problem: Just wondering why the S6 and S6 Edge don’t have the capability to merge an incoming call when you’re already on the phone. If you want both parties on the line at the same time, you have to hang up on one, call them back and then merge.

Answer: Well, obviously, you can merge calls using the sequence you mentioned but you can never merge incoming calls. This issue varies from carrier to carrier as some don’t have issues merging calls regardless if they were incoming or outgoing. There’s not much we can do about it but your carrier just might have. Call them and complain about it so they’ll take action.

First time calls go straight to voicemail on Galaxy S6 Edge

Problem: Whenever someone calls me the first time, it goes straight to voicemail but if they phone me the second time it goes through. Why is that and what is the solution? I’ve tried to restart the phone but it is still have the same problem.

Suggestion: The other variation of this problem is that you have to dial a contact twice to be able to call it and basically, it’s a network issue. The phone needs to be properly synced with the network. First of all, try this procedure here:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings app.
  3. Scroll to ‘Connections’ section and tap Mobile networks.
  4. Touch Network operators.
  5. Tap Search now and connect to your network.

If that won’t fix the problem, then call your provider and report the issue. More often, they just need to re-provision your phone to work seamlessly again with their network and all the work will be done on their end.

Related Problem: Hi Droid guy, me and my friend recently got pushed the 5.1.1 update for our s6, mine is an edge. Since the update, If we are connected to wifi, out texts are very late, and anyone calling us goes straight to voice mail. I can’t find anything about this online, I’ve factory rest my phone and followed directions on one of your posts. Nothing really seems to work, I’ve also read that I’m unable to revert to 5.0.2 with out popping my knox resistor. I’m unsure what I should do?

an you chime in on this at all. We both have the same carrier (Rogers) he has the regular S6, I have the edge, and we both have the same problem.

Can’t put call on hold and end it on a Spring Galaxy S6 Edge

Problem: I recently switched from T-mobile to sprint,  on my T-Mobile phone (S6 Edge) I could put a call on hold,  and end that call without ending my original call. Huge problem can’t do on Sprint, help.

Answer: Some services that are available on another carrier may not be available on another so this is totally a provider issue. There’s not much we can do about it but reporting it might just push your provider to act on it.

Can’t hear callers after firmware update on Galaxy S6 Edge

Problem: I recently did a software upgrade for my Galaxy S6 Edge and now am having issues hearing my contacts when I call them or receive calls over the network that am using,  but everything is fine when I am doing Internet calls over whatsapp for example. How do I downgrade to the previous software?

Answer: It’s a network problem. I don’t know if the phone has been provided by your current carrier or service provider but if not, then the problem is with provisioning or some settings. You need to call your provider about it so you can receive instructions what you need to do on your end and if it were a provisioning issue, the phone will be re-provisioned  to work on the network you’re currently in.

Related Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody try to call me, they reach instantly the voicemail. I cant even received the notification pop-up message that ive got a voicemail unless I restart my phone. How can i fix this problem and receive phone call like back then?

Thanks a lot for you help I really need it I don’t know what to do. I’m with fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Fix Samsung Galaxy S6 Edge that’s not charging, won’t turn on and other charging issues

Hi, my Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) turned off all of the sudden. It’s not turning on and refuses to charge.

S6-Edge-wireless-charging-problems

That’s just one of the emails we receive from our readers complaining about power and charging issues. There are several factors that may led to the problem that’s why it’s very important for the owner to do basic troubleshooting in case this issue occurs.

Here are some of the problems I addressed in this article. Read on to learn more about them and how to tackle them in case you’ll encounter one in the future.

  1. S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter
  2. S6 Edge Red LED light is lit but the phone won’t turn on
  3. S6 Edge turned off while in pocket, won’t turn on nor charge
  4. S6 Edge was working normally but turned off and refused to charge
  5. S6 Edge stopped fast-charging even with new charger
  6. S6 Edge hung while charging, red LED light still on
  7. S6 Edge screen keeps flashing while charging, charges on and off
  8. S6 Edge randomly reboots while owner plays a specific app
  9. Edge screen cracked after being dropped

If you have other problems, you may contact us directly by filling up this form. Or, you may visit our S6 Edge troubleshooting page where we list down every problem we address each week. If you prefer the former, make sure you provide all necessary details about the problem.


S6 Edge charges with laptop but only for 2 minutes, won’t charge via OEM power adapter

Problem: My phone will only charge with my laptop but only for a couple of minutes and when i put it on the outlet it wont charge or say its charging. At one point I put it on the outlet charger and it says that it needs to charge but when i unplug it, it says its charging ,…so i just restarted it and it wont even charge.

Troubleshooting: First off, troubleshoot the device using the original charger and USB cable. Then follow this troubleshooting procedure…

  1. Turn off your device and plug it in. If it charges, it means some apps or a firmware glitch may have been causing the problem. Since the phone charges if turned on, try booting the device in safe mode and try charging again. If it still charges, then the problem is with third-party apps and services. At this point, since we don’t now for sure what’s causing it, then backup your data and do the master reset.
  2. If the phone won’t charge even if it’s turned off, try using a different USB cable and/or charger. You may try reading this post as there are problems I addressed in it that’s similar to what you have: How to fix a Samsung Galaxy S6 Edge that’s not charging.
  3. If all else fails, then you need assistance from a technician.

S6 Edge Red LED light is lit but the phone won’t turn on

Problem: The red light to describe its charging is on so I know it has battery but the phone won’t turn on like the screen’s fried. I might let it die and see if that fixes this but help me out if you can.

Troubleshooting: It seems to me like something happened to the phone prior to this problem and the fact that you said that the screen is fried proves it.

But assuming that this problem occurred out of the blue without apparent reason, then it’s more likely a system crash. In this case, all you need to do is press and hold the Volume Down and the Power buttons for 10 to 15 seconds to reboot the device.

S6 Edge turned off while in pocket, won’t turn on nor charge

Problem: It turned off in the middle of a call while it was in my pocket and now it won’t charge or turn on. Nothing happens when plugged into a cable but my wireless charger does light up when I place the phone on it.

Troubleshooting: This problem might be a minor system crash or a serious hardware issue. Since you didn’t mention any details about what happened prior to the problem, I will assume it only happened out of the blue without any apparent cause. So the first thing you have to do is try to force reboot the phone by pressing and holding the Volume Down and Power buttons. Then, try to boot in safe mode and recovery mode.

These procedures are necessary to find out if the phone can still power up all its hardware components. If not, then it’s time you had it checked by a technician.

S6 Edge was working normally but turned off and refused to charge

Problem: My phone was running normally but suddenly its turned off and it was showing charging sign with no charge. So I kept it for charging for about 20 minutes but there was no effect. So what should I do now? I also tried that odin mode but of no use. Please help me out.

Troubleshooting: Why would you boot the phone in Odin mode when the problem was it wasn’t charging? If this problem occurred after installing third-party firmware or custom ROMs, then I suggest you flash the stock firmware back.

Secondly, if you were using a third-party charger, then use the original one instead. The S6 Edge needs a power adapter that gives out at least, 2 Amperes of current to charge normally. Anything lower than that will result to slow charging or not charging at all.

Third, if the problem just happened without apparent cause, then try doing the force reboot; press and hold the Volume Down and Power keys together for 10 to 15 seconds.

Lastly, if all else fails, seek help from a technician.

S6 Edge stopped fast-charging even with new charger

Problem: About a week ago my phone stopped charging fast, so I thought it was the charger itself and bought a new charger. It still takes a very long time to fully charge, I’ve tried every charger I could find, nothing… I need help!! What should I do?

Troubleshooting: Try booting your phone in safe mode, plug the phone to charge and don’t turn the screen on. If it still won’t fast-charge, then try turning it off while being charged. If the problem remained, you have no other choice but to reset the phone to factory defaults and try again.

Fast charging isn’t like any other features in your phone that have On/Off switch. All you need is the original charger capable of adaptive fast charging and hope the device fast-charges if plugged in. So, if the problem wasn’t fixed after the reset, it’s time you sent it in for checkup and repair.

S6 Edge hung while charging, red LED light still on

Problem: My phone hung while I was charging it, then I unplug it so that the battery would drain fast because I already encounter a problem with my phone last month and that’s what I did. But this time the red light indicator is still on, meaning the battery was still full but it only have 20% when I left it. what will I do now? Please help me. Thank you.

Solution: First off, the red light doesn’t mean the battery is fully-charged but green light.

Now, about your problem, it’s obviously a system crash issue and you don’t need to wait for it to drain the battery completely. Just press and hold the Volume Down and Power buttons together for 10 to 15 seconds to force reboot the device. After that, it should work properly.

S6 Edge screen keeps flashing while charging, charges on and off

Problem: Wouldn’t charge up while turned on screen kept flashing and repeating a noise as if it kept going on off charge then now won’t charge and it shows the lightening bolt but nothing happens.

Troubleshooting: If you were charging wirelessly, make sure the phone is properly set atop the pad. If wired, check the USB port to make sure the connection isn’t loose.

S6 Edge randomly reboots while owner plays a specific app

Problem: While playing Game of War (GOW) the phone will randomly reboot itself, causing tons of problems in my game, including major power loss. This can happen dozens of times a day. This is the only app it happens to. I have uninstalled and reinstalled the app already, and reset my phone once as well. 

Answer: If this issue occurs only while you’re using that app, then it’s an issue with the game app you’re playing with. Try to check if there’s an available update for it, if not, then there’s nothing much you can do about it except report the issue to the developer.

Edge screen cracked after being dropped

Problem: I was not eligible for an upgrade and my Note 4 that I had just got in October died. So, I paid full price for the Galaxy S6 Edge at Best Buy about a month ago. They told me there was no case they had to fit or protect the phone. So I got one on Amazon. Well not even 2 weeks after purchasing an almost 900-dollar phone with insurance. I was taking a picture and dropped it from my knee to the ground, well the “edge” cracked!  Best Buy said I have to give them another 200 for the insurance premium!  And the phone has been glitching since I bought it! Best Buy says they will only send me a refurbished even if I pay the 200! This is not right! That’s a lot of money!  And these edges are vulnerable! Do you have any suggestions? Have A Blessed Day, Mia.

Answer: Hi Mia. I am very sorry to hear about your phone but seriously, there’s nothing we can do about this issue. The retailer where you bought your phone from has it’s own policies when it comes to this kind of problem.

As to the edge screen, well, it’s glass and it’s supposed to be vulnerable but having seen a lot of drop-test videos, a drop from a couple of feet high is unlikely to break or crack the screen. But the thing is, it’s a physical damage and not covered by warranty and it looks like you already consulted with Best Buy representatives and already got their answer.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge shows “Emergency calls only,” Voicemail icon won’t go away & other problems

In this post, I will tackle some communication-related issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the “Emergency calls only” prompt on the lock screen, which you may notice during the boot up process. It also shows up from time to time especially if you are within an area where there is poor reception. Above all, it shows up if the phone failed to read properly from the SIM card. Continue reading to learn more about this problem and other issues I mentioned here. You may also find solutions or answers to the problems I cited.

Samsung-Galaxy-S6-Edge-Emergency-Calls-Only

For owners who are looking for solutions to a different problem, visit the troubleshooting page we carved out just for the Galaxy S6 Edge. Find issues related to what you have and use the solutions we suggested. You may also contact us by filling up this form should our suggestions fail.

Going back to our topic, here are the problems I addressed here…


 

Galaxy S6 Edge shows “Emergency calls only” on lockscreen

Problem: Network problem. In lock screen says emergency  calls only once open sometimes get signal or says not in network area more frequently than need to change mode to airplane back or restart it happens all the time. Heats up all the time sometimes during idle time also.

Answer: If it’s a GSM model, it is most likely the SIM card that’s the problem but for CDMA, you really have to call your provider and inquire about your account. The “Emergency calls only” prompt indicates the phone isn’t getting a service either due to faulty SIM card or a network issue. That said, your service provider can help you more than we do but please try to check if the SIM card is properly mounted.

Voice Mail icon won’t go away on Galaxy S6 Edge’s status bar

Problem: I have the VM icon displayed on my status bar for about a week now and it will not go away. I have no vm the vm has been set up but the icon will not leave. Please help it is driving me nuts. Thanks

Troubleshooting: This is clearly just a glitch or a minor bug and most of the reports suggested that it started after an update. But no worries because you can get rid of the VM icon by clearing the cache and data of the phone app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the phone app.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

GPS not working on Galaxy S6 Edge

Problem: My GPS won’t work. All the maps I try to use like Google maps, Waze, navigation all can’t locate my location. I reset the phone to factory setting still couldn’t use the GPS. Please, help me.

Troubleshooting: My question is was there a certain time when the GPS in your phone was working fine? If so, then it must be a firmware issue or if your phone suffered physical and/or liquid damage, it’s probably a hardware problem. If it were the former, then try the master reset or re-flash the firmware. Otherwise, you really need to have a technician take a look at it.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge connection to computer gets cut off

Problem: My phone is having issues when trying to connect with my computer. It’ll read it, but then it cuts out. I’ve used different USB cable and it’s the same thing. I’ve downloaded drivers from Samsung, apps suggested and made sure the USB  debugging is off and still nothing. I’m not sure what I can do to make this connect any better. Let me know what else I can do. Thanks.

Answer: Thank you for making sure it isn’t a driver and cable issue. About a couple of weeks ago, I encountered this same problem with a client and it after thorough troubleshooting, it went down to the USB port being loose. If this is the case with your phone, then you need to have it repaired under warranty. The tech will try to replace the either the port or the entire board. If that won’t work, then he will recommend a replacement.

Galaxy S6 Edge screen not responding due to physical damage

Problem: This is my son’s phone. He accidently slept with it in his bed, probably on top of it. There is a flashing blue indicator light still going & the status bar running down the right side shows 3:39am Mon, Jul 20 87% however the rest of the screen is black & the phone will not respond to anything he or i have tried. We took it into T-Mobile but since he had broken the camera screen (which happened about 2 months ago & in no way effected the function of the phone) they don’t believe that whatever the current issue is not related & will not offer any help other than us paying $175 insurance replacement. Can you help?

Answer: Apparently, the phone suffered physical damage and no, you can’t claim warranty because of that. So, you either have to spend having the screen (and the camera lens) replaced or avail what your provider offers–insurance replacement. There’s not much we can do about this because the problem is with the hardware or components.

Galaxy S6 Edge fingerprint scanner not working

Problem: Unable to verify my fingerprint. Prompt to enter my backup password to verify my identity. As I forgot my backup password and been trying for 5 times, then keep trying again still cant. How am I going to reset my passwords again. Kindly advise what is the step i should do. Thanks. – Germaine

Troubleshooting: Lock screen security exists to prevent unauthorized access to your phone, data, pictures and whatnot. That said, you can’t bypass any of them unless you discovered a bug that could potentially render them useless. For average users, however, the only option left for you if you’re locked out is the master reset. After you followed the procedure, you will be able to regain access to your phone but in return, you will also lose all the data you were trying to protect.

Galaxy S6 Edge can’t send a PDF file

Problem: I downloaded a .pdf doc last night of 235 KB.  Wanted to send the same to my hubby & I can’t seem to. He has an iPhone. It stands at 91% & doesn’t go beyond. Tried to re-download and re-send. Hasn’t worked. While I get notifications and alerts all the time, this is kind of a work in progress mode now. Call it an ocd of mine, but I hate it when I have an unattended mail whether in my mailbox or spam or trash. I clean the latter 2 daily. Help! I’m so losing it. I could send a screen grab to put things in perspective. Thanks much. — Radhika

Suggestion: Hello Radhika. Were you trying to send it as an attachment to an email message? If so, make sure you have an active internet connection first. After that, try to attach it to an email and see what the error message is. If you can’t send or attach it, there must be a prompt notifying you that what you were trying to do weren’t successful. Only then we’ll be able to know what the best course of action is.

But let’s not dwell much on this problem, instead, let’s try to work around it. You said downloaded it from the internet, so, why don’t you send the link to your husband and let him download it?

Galaxy S6 Edge stuck in boot loop after an update

Problem: Hi, after an update (around 220MB) my S6e it is stuck in loop. I have done the simulated battery disconnect, as I explained in step 1, the phone responds and starts to reboot, shows the carrier logo (Telstra, Australia) and goes back to a black screen with the SAMSUNG logo showing. The same outcome with releasing the Power key and continue pressing the Volume Down key.

I currently work in Thailand and have a Thai SIM card in my phone. The update was done over Wi-Fi if this makes a difference.

I really would appreciate a quick answer or solution. I do use my phone for work a lot. Thank you. — Reiko

Troubleshooting: For issues like this, there’s one very effective troubleshooting procedure you can do to fix this, wiping the cache partition. What it does is delete all caches of files and services that were used by the previous system. More often, these caches aren’t compatible with the new firmware. Don’t worry though, none of your data will be deleted if you did this.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge won’t turn on or boot up, not charging, blue light blinking & other power related problems

There are actually three most common problems we received from Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners: phone won’t turn on, it’s not charging regardless if it’s wired or wireless, and stuck during boot up. All these issues show a sign of some serious problems and need immediate attention especially if the device gets hot.

Samsung-Galaxy-S6-Edge-Booting-Up

I addressed several power-related issues in this post so if you think your problem is related, read on to know more of them. However, if you were trying to find a solution for a totally different issue, visit our S6 Edge troubleshooting page. We list down every problem we tackle each week so there’s a chance your issue has already been addressed. If so, try to use the solutions we provided and if they won’t work, tell us more about your problem via this form.

Galaxy S6 Edge won’t boot up

Problem: Hi Droid guys! I have a Samsung Edge S6 Edge for several months now. I have looked after it well so it should be working ok. Last week, it basically was dead after I charged it during the night. Power button didn’t work. The shop where I bought it did a reboot and said it had to be charged even though I had charged it already.

I recharged and all was ok until this morning. Same thing happened again after recharging it during night.. This time I couldn’t get it to reboot. The last app I was in on was ‘One drive’. I checked your website and tried the safe mode Power and Volume down key. This worked.

I’m quite pissed off. This was an expensive phone. As S6 Edge  is doing this a lot now, should I just send it back and get a new one on the guarantee? Have you other users who have the same problem repeating?

Do you know how it can be avoided? I have never had this problem with other android phones before. Cheers, Nollaig.

Troubleshooting: It’s actually up to you if you want to get it replaced or not. If you can’t bear the thought that your new expensive phone has issues, then I suggest you got it replaced while you still can request for a brand new replacement unit.

The way I see it, the cause of the problem is either a system crash or it just froze up for some reason. Either way, you can get it to power on by pressing and holding on the Volume Down and Power keys together for 20 seconds. The procedure will perform the simulated battery disconnect and reboots the phone.

The two most common causes of this problem is a firmware issue or there’s an app that keeps crashing. But whatever the case is, try to perform the master reset and use the phone without third-party apps installed. If the problem persists, then have it replaced.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge won’t charge via cord (Bell Canada)

Problem: Hi there, this phone was sent out to bell for repair under warranty only to receive it back again with bell claiming it was unrepairable and not covered. The phone will not charge via cord but WILL charge with the wireless charging pad (I found this out after i received the phone back). Thank you.

Troubleshooting: Do you expect us to say that “Hey, your provider probably ruined your phone” because that’s not going to happen. Besides, the company’s technician has the authority to say whether to honor the warranty claim or not based on his findings. You didn’t even bother to tell us what the problem with your phone why you sent it in for repair in the first place. If we knew what the first problem was, we might be able to answer your questions.

But anyway, have you tried using a different charger? If not, please try that. If the problem persists, talk with your provider or seek assistance from Samsung itself and report what happened.

Galaxy S6 Edge has black screen with blue blinking light

Problem: Phone was functioning fine, played music on way to work.  Put the phone in its holster case, and later (a couple of hours) the phone won’t turn on.  The blue light is flashing but screen is black and will not display anything.  Tried rebooting and resetting as per your instructions but still no response.

Troubleshooting: The fact that you’re seeing a blinking blue light means that the phone is actually on, although, it may have been frozen up. The most common cause is system crash. To bring the phone back to life (this isn’t a permanent fix) is to press and hold the Volume Down and Power keys for 20 seconds to perform the simulated battery disconnect. After this, the phone should turn on provided there’s enough battery to power it up. However, there’s a chance the problem will come back so you need to be really observant to detect a pattern or notice what triggers it. Performing a master reset may fix the issue.

Related Problem: Suddenly my screen is blackout and press any buttons it doesn’t not light up. Top left hand corner there is a blue light blinking. Please advice what I need to do.

Galaxy S6 Edge won’t charge via wall outlet

Problem: My Galaxy S6 Edge will not charge when it is connected to a wall outlet. It will only recognize a power supply when it is connected as a media device ( connected to a laptop, gaming system, in the car, etc.) And when it is connected as a media device it will take over 3 hours to charge only if I’m not using it. Any help you can provide  as to why it might not charge would be much appreciated. Thank you.

Troubleshooting: Well, at least, we know the phone will somehow charge. Of course, it will take longer to charge it via a computer USB port because it only gives off 0.5 Amperes compared to the original charger that pushes 2.0 Amperes of current.

Try on a different charger and/or USB cable. If the phone still refuses to charge, then it’s time you send it in for further testing and assessment. There’s a chance the USB port itself is loose or damage.

Galaxy S6 Edge stuck on boot logo

Problem: I did hard reset and after pressing power key to reboot, the phone only displays…SAMSUNG GALAXY S6 EDGE POWERED BY ANDROID…Its just blinking that statement and then no response what should i do please.

Troubleshooting: If the phone had a problem with its firmware prior to the reset, then the firmware may need to be re-flashed to make it work again. However, if it was working just fine, then just wait it out and it should boot up successfully. The load time will be doubled if the phone is booting up for the first time after a hard or factory reset or even after wiping the cache partition.

Galaxy S6 Edge won’t turn on after charging

Problem: Hi. I have had my phone since June. It’s been working fine. I put it on charge last night and this morning it doesn’t turn on. I have tried holding the power button and the volume button down. Doesn’t seen to work. I’m not sure what to do.

Troubleshooting: Try again. Press and hold the Volume Down button the Power key together for 20 seconds. If it doesn’t respond to force reboot, try booting it up in recovery mode:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.

If you can get it to boot up in that mode, proceed with the wiping of cache partition, otherwise, you need help from a technician.

Galaxy S6 Edge entered boot loop after update

Problem: I installed the latest upgrade and now it turns on and then stays on the black screen with Samsung lit up. It then commences to turn on with name of the phone coming on and then the carrier message (with sound). It then goes back to the black Samsung screen. It’s on a constant loop. I have tried all of your tips but it won’t power off with any of them. It just keeps going round in the same cycle.

Troubleshooting: Sounds like the Power key is stuck. Try to press (and release) it many times to see if you can fix it that way. If not, then you really need a technician to open your phone and fix it for you.

Galaxy S6 Edge got wet, won’t turn on

Problem: I dropped my phone in a cup of water and it doesn’t turn on at all. I left it in a bag of rice for 2 days then took it out and plugged the charger in and all it did was get hot. No lights turned on at all. I put it in rice for another week and tried the same thing and all it did was het hot again. Now it doesn’t even get hot or do anything.

Suggestion: That’s what water does to a phone. Some circuits may have been shorted and that could be the reason why it gets hot instead of turning on. My suggestion is stop trying to turn the phone on and don’t charge it yet. Instead, let the technician check if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that shows overheating notice, not charging properly & other power issues

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) has a relatively huge 2,600 mAh battery to power up its hardware and it’s enough to keep the device alive for the entire day depending on the usage. There are, however, reports from some owners that their devices refuse to come back on while others said theirs overheated and don’t respond when plugged in.

Galaxy-S6-Edge-battery-replacement

In this post, I addressed some of the charging and power related problems as reported by our readers. Take time to read each problem to learn how to deal with them. Here’s the list of the issues, just click on the link to jump to a specific issue…

  1. Galaxy S6 Edge shows a notice that it’s overheating but it’s not even warming up
  2. Galaxy S6 Edge won’t respond, turn on or charge
  3. Galaxy S6 Edge overheated while watching videos on YouTube
  4. Galaxy S6 Edge charges very slowly
  5. Galaxy S6 Edge screen sucking up the battery
  6. Galaxy S6 Edge has LED indicator lit up but screen is black, won’t respond
  7. Galaxy S6 Edge charging process gets interrupted

As for those who other issues, visit our troubleshooting page. We already addressed a lot of S6 Edge problems before and we may have already provided a solution to the problem you’re having right now. If you can’t find an issue similar to yours, then feel free to contact us by filling out this questionnaire. Make sure you provide all necessary information about the problem so we can help you better.


Galaxy S6 Edge shows a notice that it’s overheating but it’s not even warming up

Problem: Hi, I was getting a message on screen saying ‘ your device is overheating you will only be able to access phone and contacts’. However the phone was not even warm. I allowed the battery to drain and when i tried to recharge it I am getting symbol that’s a RED TRIANGLE WITH A THERMOMETER IN THE MIDDLE in the middle of the battery symbol, can you help me fix this? Thank you. I purchased the phone off AMAZON about 6 months ago.

Answer: If the phone suffered some kind of liquid damage, then that’s the reason why it’s telling you it’s overheating even if it’s not. There’s nothing you can do if it’s the case; you need a technician to check the extent of the damage. The same thing goes if the phone suffered physical damage like if it was dropped or fell on a cemented floor or pavement.

As to the liquid damage, you need to verify it by removing the SIM card tray. Inside the SIM card slot, there’s a small piece of sticker. If it’s white, then it’s not tripped; meaning, the phone didn’t suffer from liquid damage. If it shows red, then it’s tripped.

Prior to sending your phone for checkup and/or repair though, backup all your data and perform the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge won’t respond, turn on or charge

Problem: Hi! It’s been 6 months using the Samsung Galaxy S6 Edge. No water contact, no damage at all. It suddenly stops working and refuses to turn back on. I have read that many people have the same issue. The LED light doesn’t show up nor the battery which shows up when the cable is connected. The battery was 40 percent or so when it turned off, so there is no way that the battery drained.

Troubleshooting: System crashes happen all the time and you can tell exactly if it’s the case or not because your device just stops responding for no apparent reason. Based on your description, it seems like it’s the case. So, to try and fix this, press and hold the Volume Down button and the Power key together for 10 to 15 seconds. If the phone won’t reboot after that, then the problem could be more serious and you help from a technician. Otherwise, problem solved!

Galaxy S6 Edge overheated while watching videos on YouTube

Problem: I only got my phone 2 and half weeks ago with EE on a contract. I was in the middle of watching a video on face book when the screen locked and then the phone got really hot and I couldn’t turn it off, in then got so hot I though it was going to burst into flames it then switched it self off and now wont turn back on. I feel really angry as I’ve bought this phone in good faith and now paying for a phone that is faulty. EE don’t want to help as they say need to contact Samsung. I’m now left with out a phone which is my life line. what do I do now? What are my consumer rights surely if a item is faulty it’s down to the company to replace the item and take the old one back?

Answer: It looks like your phone actually overheated and problems like this are covered by the warranty. Your service provider should be the first one to look for ways to make sure the customer can continue using the phone and the service but since you already got a big “NO, NO” from them, you have no other option but to contact Samsung.

You may be advised to send the phone over so they can check it and it may take 2 to 3 weeks before you can have the phone back. Everything depends entirely how Samsung’s technician evaluates the problem. If the device didn’t suffer from liquid and physical damages, there’s a chance it would be replaced but there’s no guarantee.

Galaxy S6 Edge charges very slowly

Problem: When I plug in my phone, it states that it will take 6 hours to fully charge and that is very frustrating. Even after 6 hours, the battery still drains very fast (faster than iPhone). Please help, I need my phone.

Troubleshooting: First of all, make sure you’re using the original charger and USB cable. Then, boot your phone in safe mode and try charging it again.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone charges fine in safe mode, then your downloaded apps have something to do with the problem. There may be a lot of them running in the background sucking up the battery quicker than the power adapter can charge. If this is the case, then I suggest you backup your data and do the factory reset.

However, if the phone still charges so slow in safe mode, try turning it off and see if it charges fine. If so, a reset is still necessary and may fix this problem. Otherwise, you really need to see a technician about it.

Galaxy S6 Edge screen sucking up the battery

Problem: My Galaxy S6 Edge will die in a few hours after charging to 100%. When I check the battery report no apps are even using that much battery. The highest is usually the screen which is about 19%. Why is this happening and how can I fix it?

Answer: The screen is normally the battery sucker but you can actually minimize that by setting its brightness to a lower level. If you have apps that can manipulate the screen, they might also cause this. In case you can’t find anything in particular that might cause this, then you have to reset the phone. That usually works.

Galaxy S6 Edge has LED indicator lit up but screen is black, won’t respond

Problem: The phone turned off after last night. Blue indicator light still blinking but all screen is blank. It won’t charge or do nothing. Just afraid what happen to the phone because it was well-looked after. I can’t even switch it on or off. It’s not responding at all.

Solution: Those things you said are clear indication that your phone is suffering from a system crash. There’s nothing more to it except the system just stopped responding. You can fix it by pressing and holding the Volume Down button and Power key together for 10 to 15 seconds. After that, the phone will reboot and the problem fixed.

Galaxy S6 Edge charging process gets interrupted

Problem: My 8 month old S6 Edge was about to die when I plugged it in. But it still died then turned itself on, buzzed a few times then turned back off. I unplugged it then tried a different outlet. It went to a teal screen that said factory mode on the top left and some info and in the middle it said “downloading… Do not turn off target” so I unplugged it and let it die. It did that one more time then the next few times (using a fast charger) it went up 1 % every 4 seconds, which is way too fast. I turned it on and it booted up fine but then it died. Now the lightning bolt shows up after a few seconds, doesn’t buzz, no led, then the bolt goes away. By the time it boots up it dies again. I tried 3 chargers.

Answer: The real problem here is that the phone won’t charge successfully or gets disconnected or interrupted. Try pressing and holding the Volume Down and Power keys for 10 seconds to see if it reboots. If not, then there’s not enough battery left to power up the components. Should the phone refuse to charge even in a slow pace, then there’s a problem with battery or the USB port. You need a technician for that.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Quick fixes to Samsung Galaxy S6 Edge calls related problems after Marshmallow update

The arrival of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has received critical applause from global smartphone consumers, especially with their new elegant glass and metal designs as well as the dual curved edges. Many were pleased about Samsung’s move to finally impose a schematic difference on their new Galaxy devices. But the existence of issues including network problems has caused disappointment to many users.

Galaxy-S6-Edge-phone-calls-problems

This post contains quick fixes and workarounds to deal with problems associated with the Galaxy S6 Edge texting and calling features. You’re free to try any of the recommended procedures whatever you think is applicable to the problem you have on your phone. Here’s the list of the topics…

  1. Won’t ring when someone’s calling
  2. Calls go straight to Galaxy S6 Edge voicemail
  3. Can’t place outgoing calls sometimes, won’t ring with incoming calls
  4. Merges calls automatically and disconnects the first
  5. Owner can’t be heard during calls over Wi-Fi
  6. Calls are being accepted / rejected with a single touch on the screen
  7. Can’t make calls, barely sends/receives texts

If you have different issues, visit our S6 Edge troubleshooting page. Find problems that are similar to yours and use the existing solutions. You may also contact us by filling up this questionnaire. We are always willing to help you and it’s free of charge.


Galaxy S6 Edge won’t ring when someone’s calling

Problem: I have the Samsung Galaxy S6 Edge and I’ve had it about a month or so. Just within the last two days, when people call me the phone shows who is calling but for some reason it won’t ring. All of the sounds are on and the volume is on high. The text message sounds are working along with the Facebook and everything else. It just doesn’t ring when I’m getting an incoming call. Can you help me?

Troubleshooting: Setting the phone’s ringer or volume key to a higher or highest level is not a guarantee that your device will always ring for incoming calls. This means you still may have to further check on your phone’s sound settings and ensure everything is configured accordingly. Basing on your problem statement, it’s possible that some settings on your device are configured in such a way that affects incoming call sounds or alerts. I therefore suggest checking these two settings on your Galaxy S6 Edge and/or configure them, if necessary:

  1. Motions and Gestures Mute Function

Check the Mute function under Motions and Gestures menu? If Mute function is enabled in this menu, incoming calls will be muted or silenced by simply placing your phone face down on your hand or any flat surface. To ensure this is not causing you trouble, just head on to your phone’s Motions and Gestures menu and make sure the Mute option is turned off or disabled. Here’s how:

To navigate through these options, tap Settings-> Sound and Notifications -> Motions and Gestures ->Mute, then drag the slider next to Mute to turn it off.

  1. Do Not Disturb Function

All calls and alerts can also be silenced through this feature. But you can set some exceptions. That being said, enabling the Do Not Disturb feature may likewise cause your phone not to ring when getting incoming calls as what you’re currently experiencing.  Given this possible circumstance, you have to be careful when activating this feature on your device.

To access and configure this menu option, go to Settings->Sounds and Notifications-> Do Not Disturb. Toggle the switch to turn the feature off. But if you really need to use this feature, you can set exceptions to allow sounds and alerts for incoming calls.

Try to work on these two settings and see if that will fix your problem. Also don’t forget to check your phone’s Ringtones and sounds settings and make sure it properly configured.

Calls go straight to Galaxy S6 Edge voicemail

Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody tries to call me, they reach instantly the voicemail. I can’t even receive the notification pop-up message that I’ve got a voicemail unless I restart my phone. How can I fix this problem and receive phone call like back then?

Thank a lot for your help. I really need it. I don’t know what to do. I’m with Fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

Troubleshooting: The problem with incoming calls going straight to voicemail started to plague many users of Galaxy S6 Edge devices from different carriers, following the 5.1.1 update. It seems to be a glitch associated with the LTE and Wi-Fi services, as the problem occurs when the phone is set to LTE and the Wi-Fi is enabled.

Assuming you have done checking call and voicemail settings on your phone and that you’ve already contacted your carrier and have them checked your voicemail settings, your next option is to try disabling LTE on your device and switch to WCDMA/GSM instead. It’s a temporary workaround ruled out by some of those who have experienced the same problem as yours.

If you want to give this a try on your end, navigate to your phone Settings-> Mobile Networks -> Network Mode, and then select WCDMA/GSM. Using this configuration however, would also mean getting slower Internet speeds on your device. You may opt to switch to WCDMA/GSM if you don’t want to miss any calls and then back to LTE if you have to. Don’t forget to restart your phone after switching back and forth to LTE.

Let’s just hope the Android 6 Marshmallow update could give ultimate solution to this problem.

S6 Edge can’t place outgoing calls sometimes, won’t ring with incoming calls

Problem: I get text messages hours or days after someone send one to me, unless I reset my phone then I’ll get the messages right away. And for calls sometimes I go to call someone and it shows its dialing and nothing happens, won’t even ring. Or when people call me it goes right to my voicemail even though I have good reception and battery. Sometimes the phone works fine. I don’t get it.

Troubleshooting: I believe that what you are experiencing right now is more likely network-related. Before you start troubleshooting the problem, make sure your phone is getting a good signal. Poor signal strength can sometimes trigger call and text issues including delayed texts and inability to make calls. Other things you should check:

  1. Toggle Airplane Mode ON and then OFF again. Navigate to Apps-> Settings-> Airplane Mode, and then tap the ON/OFF switch to turn the feature on or off. You won’t be able to make calls, send/receive messages, or access the Internet with Airplane mode enabled. So be sure it’s disabled.
  2. Switch network mode to auto-connect or WCDMA/GSM. To do so, go to Settings->Mobile networks->Network mode, and tap to select WCDMA/GSM from the given options.
  3. Check for network outages. Sometimes, network outages can cause service disruptions and delays on SMS and MMS delivery. To check if the problem is due to a network outage, please contact your network carrier.

Some S6 Edge owners who have encountered problems on delayed text were able to find solution by using a third-party app for texting instead of using the stock SMS app on their device.

Galaxy S6 Edge merges calls automatically and disconnects the first

Problem: When I am on a call and 2nd call comes in the phone automatically merges call and hanging up on 1st call. Motions and gestures has all been turned off. Call forwarding is turned off. When I go to phone settings it says failed to read data, network or SIM error.  It has always said that.  This merging thing is new. It used to merge the calls, i.e. a conference, but now it hangs up the first call.  Thank you for any assistance. — Pam

Answer: This is one of the problems Samsung already addressed in the most recent update. Try to check for firmware update and download it if it’s available. However, if you’ve recently updated your device and this issue started, it’s time you did the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Owner can’t be heard during calls over Wi-Fi

Problem: I am calling with the new Wi-Fi from Verizon and the people that answer can’t hear me.  Also is there a way to just use the Wi-Fi calling? Where I am working at I only have one bar for service so the call won’t connect and it seems I have to turn on the Wi-Fi calling every time to make a call. Thanks!

Answer: The reason why Wi-Fi Calling isn’t the default service used for phone calls is because the device isn’t connected to a Wi-Fi network all the time. So, making your phone to just use it is out of the question.

As to the quality of service you’re getting, you should call your service provider.

Calls are being accepted / rejected with a single touch on the screen

Problem: The problem i am facing is that i can receive/reject a call just by placing my fingertip on green/red button, instead of sliding my finger (which is a standard procedure in all touch phones). Just a nano touch and phone gets accepted/rejected. This results in calls being rejected/accepted while walking (S6 Edge in my pocket) or while taking the phone out of my pocket.

It is really disgusting, sometimes I don’t even know that a call has been received as my mobile is in pocket. I like my phone a lot but at the same time i receive lot of calls and this problem irritates me a lot. Can you help? Waiting eagerly for your reply. Thank you.

Troubleshooting: Try going to Apps > Settings > Applications > tap Phone to configure it options. Under Answering and ending calls, how many options are there? As far as I know, there are only three: Pressing the Home key, Using voice commands, and Pressing the Power key. If you’re seeing the same, then your issue might be a system glitch or a firmware bug. Master reset is necessary.

Galaxy S6 Edge can’t make calls, barely sends/receives texts

Problem: Texts won’t send unless I try to send them like 10 times and I’m not receiving texts either I also can’t make calls most the time ‘coz I’m out of the area even though I’m at places where I’ve used my phone without problems previously. Literally in my own room I’m barely getting service anymore when it used to be great.

Suggestion: Try calling your provider and inquire about the quality of service in your area. If the rep tells you that you’re in an area with excellent coverage, then go to the store and have the phone checked or even replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Quick fixes to Samsung Galaxy S6 Edge text messaging problems after Marshmallow update

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) is among the few devices that received the most anticipated Android 6 Marshmallow (#AndroidM) update. But instead of fixing previously reported problems, the new firmware added more issues. Here is some of the text messaging (covers both SMS and MMS) problems we received from our readers:

  1. Galaxy S6 Edge sends text messages to work email, fast battery drain
  2. Text messages come up blank on recipients’ phones
  3. Text messages bear incorrect timestamp, not in chronological order
  4. Text messages are converted to MMS and take time to download
  5. Galaxy S6 Edge can’t receive text messages from iPhone users
  6. S6 Edge didn’t receive all text messages from sender
  7. Can’t send / receive MMS on the new Galaxy S6 Edge
  8. Galaxy S6 Edge won’t send longer text messages
  9. Galaxy S6 Edge hasn’t been receiving group messages
  10. Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Galaxy-S6-Edge-text-messaging-problems-marshmallow

For those who have other issues, visit our Galaxy S6 Edge troubleshooting page. There were already hundreds of problems we addressed. Find issues that are similar to what you have and use the solutions we suggested. If they don’t work, then feel free to contact us by competing this questionnaire.


Galaxy S6 Edge sends text messages to work email, fast battery drain

Problem: Purchased an S6 Edge recently and it creates a new email message every time a text message is received. How do I stop this?

Also, the battery is dying within 6 hours. I’ve tried several solutions suggested on line but it continues to occur.  Looks like email synch, screen and android system are causing the most drainage. Also, How do I do a soft reboot on a S6 (no external battery)?  Thank you.

Troubleshooting: As to the text messages being automatically sent to your work email, there’s a sync you need to disable for that:

  1. Open the stock Email app.
  2. Tap More
  3. Choose Settings
  4. Select your work account
  5. Scroll down to Exchange ActiveSync Settings
  6. Turn Sync Messages off

As to the battery drain issue, try changing the sync frequency. Lastly, to do the soft reboot or force restart, just press and hold the Volume Down and Power buttons for 20 seconds. That will do.

Text messages come up blank on recipients’ phones

Problem: Hi I can’t send texts they always come up blank on other peoples phones they know who sends the message because it comes up with my name and that is it how do i go about fixing this problem.

Suggestion: Let’s make this clear; you can sent text messages but the people you’re texting to receive blank messages. I think the problem is on their side especially if your messages are being converted to MMS like when you use emoji or attach a picture. Try sending out a text message with only two or three words in it without emoji or picture. If they can receive it correctly, then that’s the case. Otherwise, you should call your service provider.

Text messages bear incorrect timestamp, not in chronological order

Problem: The messages I receive are timestamped 1 hour behind from what I text, and messes up the order of the text, that all the sender does texts as above mine. It makes it very cumbersome to read. 

Solution: This problem occurs when your phone’s time and/or date wasn’t set correctly. Go to system settings and make sure both Automatic Date and Time, and Automatic Time Zone are enabled. That should take care of the problem.

Text messages are converted to MMS and take time to download

Problem: Long text messages from other people are turning into a MMS message on my phone, that are too big to download. So I’m unable to read the texts.

Suggestion: The fact is, the messages were converted on the sender’s phone and transmitted over the network as MMS and your phone receives them as such. They take time to download because of the size but if you can download them just fine, then you’re good. Otherwise, make sure mobile data is enabled in your phone and that there are no bars in your account. If you need more help, you should contact your service provider because it’s either a network problem or the APN settings.

Galaxy S6 Edge can’t receive text messages from iPhone users

Problem: I have the Galaxy S6 Edge.  Recently I have not been receiving text messages sent to me by friends with iPhones.  Is there any way to fix this?  I would assume it’s a problem on my end as I can’t receive messages from multiple people and on their end it states that the messages were sent successfully.

Troubleshooting: First of all, verify if you can receive text messages from non-iPhone users because if not, it’s more of a service issue than anything else and you need to call your service provider for that.

However, if you recently just transferred from iPhone to the S6 Edge and brought your old number with you, you need to deregister it from iMessage. Here’s the link to Apple’s tutorial page.

S6 Edge didn’t receive all text messages from sender

Problem: Not receiving all of my text messages. I was having a conversation and only received one of the 5 messages. The next morning I followed up and the person sent me a screenshots of the rest of the conversation. Now I wonder what else I’m missing! How do I fix this?

Troubleshooting: How many times did it happen? If it happened just one time, then it was probably just because of rare service issue. Problems like this happen all the time anywhere in the world. However, if it keeps happening, then it’s time you contacted your service provider. It’s not normal anymore.

Can’t send / receive MMS on the new Galaxy S6 Edge

Problem: Cannot send MMS or see MMS sent to me. I just replaced my Samsung Galaxy S6 Edge after having the issues with SMS  & calls not going through. Have only had my new S6 Edge a week & there have already been 3 software updates. MMS stopped working after 2nd software update. When I send a picture it says “sending” then immediately says “cancelled” & then “network error” as it keeps trying to send. My yahoo email also stopped loading through Gmail app on 2nd of having phone.

Troubleshooting: Just make sure mobile data is turned on in your phone as it’s necessary for picture messages or MMS. If it’s already enabled but you still couldn’t send and/or receive MMS, it must have something to do with the APN settings. You can try to google the correct APN that T-Mobile is using on its network, you can call tech support and ask for it just to be sure you get the correct one. Once APN has properly been setup in your phone, it should work with the MMS.

Galaxy S6 Edge won’t send longer text messages

Problem: My phone won’t send longer text messages  (not sure exact characters) and I can’t find a setting to change anywhere. I have to split longer messages into 2 or 3 and then they send fine. Never had this problem before. And using same  sim  card and carrier as with previous phone. Thanks for your help in advance! — Lauren

Answer: Text messaging or SMS is limited to 160 characters only, however, users can type messages longer than that but once sent, the message will be split into multiple messages. There’s nothing we can do about this. But if you really don’t want your messages split, I suggest you use MMS instead.

Galaxy S6 Edge hasn’t been receiving group messages

Problem: For as long as I can remember I have not been receiving texts from my friends in group chats I am a participant.  I have tried using message plus, message, and go sms pro and have tried doing a soft and factory reset. Nothing has fixed this. I also did research and read it could be something with imessage.  I went to deregister I message and it said my phone number wasn’t linked to that.

Troubleshooting: Apparently, it’s not about iMessage, thanks for ruling that out. Now, group messages are actually considered MMS. That said, you need to enable mobile data in your phone so you can send and receive or join in a group conversation. If it’s already enabled and the problem persists, there must be something wrong with the APN settings. Call your provider and ask for the correct one.

Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Problem: I’ve just got it and main reason was for text message to groups. I tried to send a message to groups but it only limits to 20 contacts max, where is older versions of Samsung didn’t is there any way to adjust group text limit?

Answer: This is one of those things that we really can’t do something about. For more information on this, I suggest you call your service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge shows “dm-verity verification failed” plus other system issues

We’ve been receiving a lot of system-related problems from Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners. So, in this post I will address some of the emails we received from our readers. There are nine issues I cited here. If you tried to contact us, read on to see if your concern is among the ones I included.

Samsung-Galaxy-S6-Edge-DM-Verity

The first problem is about the Galaxy S6 Edge showing the screen with “dm-verity verification failed” error. According to the owner, he couldn’t get past fingerprint security and that he didn’t want to perform a reset to avoid data loss. Instead, he tried to access the phone using the ADB method (a very risky one) and now the phone is stuck on that error.

Continue reading to know more about the other issues and how to fix them. You may encounter them in the future so it’s better to know how to tackle them now.

If you found this page because you were looking for a solution to your problem, I suggest you visit our Samsung Galaxy S6 Edge Troubleshooting page as it contains all problems we already addressed. Find issues related to yours and try the solutions. If they won’t work, then contact us.

Galaxy S6 Edge showing “dm-verity verification failed” error

Problem: HELP! My Samsung Galaxy S6 Edge went through what seems to be the common problem of the fingerprint unlock randomly deciding to not recognise my fingerprint. When asked for a backup password this no longer worked either. Before it locked I unfortunately turned off data and Wifi so all ways of solving the unlock issue were useless, with the only option being a factory reset.

Due to this, i wanted to try and retrieve my files from my phone before doing this, which proves difficult without being able to unlock the phone. After a lot of research, I came across using adb to pull the files. In numerous cases people were able to do this from the systems Recovery mode. Long story short, downloaded (as far as i know) what was needed for my Mac Book pro to use the Adb and I plugged my phone into the computer but my device couldn’t be found. I then pressed “Apply update using adb” on the phones menu to seek that made it work (after reading somewhere it would). It still could not find the device.

After a few minutes, on the phone screen at the bottom, it said “dm-verity verification failed…” and went back to the recovery menu, where it continues to state that at the bottom of the screen.

Now, if i try and power up my phone properly, I just end up with a repeated flash of the Samsung start-up screen.

I know I have obviously not fully understood anything i was doing but if there is anyway this can be fixed or the files can still be pulled from the phone before I Factory Reset, I would appreciate any and all of your help! Thanks!

Suggestion: This is exactly the reason why users should stay away from rooting, flashing custom ROMs and messing up with ADB–you will end up having a soft-bricked phone if something goes wrong. The “dm-verity verification failed” error or screen shows up only if the EFS folder or its contents are tampered, deleted or changed. The EFS folder contains very sensitive and important files and data that are unique to your phone only, one example of this is the IMEI. It looks like the folder has been messed up and basing on your description, you haven’t created a backup because, in the first place, you couldn’t get into your phone.

There’s not much we can do about this. The best thing to do is contact your service provider. If anything else, it has information about your phone’s serial number and IMEI. Try to see if its technician can do something about this. Third-party technicians can’t do anything either because they cannot restore the correct contents of the EFS folder.

Galaxy S6 Edge has issues with Go Locker and its ads

Problem: I downloaded Go Locker recently, and have used it on older phones and never had these problems. However now when I use it, it gives me pop up ads that covers the entire screen. So how do I get rid of them while still using Go Locker.

I also use the S Voice a lot, because I do a lot of traveling for work. She the Hands Free (Car Mode) is a big help, but since I installed Go Locker I have had the following problems.

It will wake up in lock screen, but won’t take my commands. You can see the sound bar moving when I speak. Then the loading circle pops up like it’s processing the command, but then S Voice closes out and does nothing. I know my mobile data signal is strong, and should have no problem loading. Yet this happens every time; which forces me to physically unlock the phone and press the S Voice icon. Only once I do that it will work.

I am desperate to get these issues fixed. Please help!”

Troubleshooting: As to the ads, there’s not much we can do about them if they came with the app. That could be the only way the developers could earn from their app. If you really have issues with those ads, then purchase the pro version, if possible. Or, if you’re rooted, you can install AdFree from Play Store; it blocks all ads from all apps.

Now, if some of the core functions of your phone has issues after installing Go Locker, then you have to make a decision either to uninstall the app or continue using your phone without those core features. It might be a compatibility issue. Contacting the developer and reporting the problem may result to the resolution of this problem.

Galaxy S6 Edge won’t boot up after Knox Security setup

Problem: I attempted to set up Knox Security on my S6 Edge Phone, now my screen is just showing the initial log in screen off and on since last night at 7:00 p.m. and my phone won’t turn on.

Troubleshooting: Try booting in safe mode and disable Knox Security so you can continue using your phone. After that, make sure to file a report to Samsung so this problem will be addressed by the company’s engineers and/or developers. If the phone can’t boot up in safe mode either, then you really need to perform a master reset through the Recovery Mode. But please note that there’s no way you can backup your data.

Boot in Safe Mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge frozen on carrier logo

Problem: The phone screen was displaying the name of the phone – Samsung S6 Edge in white and black and the carrier name Optus kept flashing back and forth – so I tried to turn it off by pushing the power button. After a good 20 min the front screen stopped flashing and now the optus icon screen appears frozen. Lit up and the phone will not turn off.

Troubleshooting: Apparently, the system crashed on your phone that’s why it’s frozen on a specific screen. All you need to do is press and hold the Volume Down button and the Power key together for 20 seconds. The procedure will perform the simulated battery disconnect, which will force reboot your phone.

Galaxy S6 Edge won’t turn on

Problem: Today I went into work and my phone was fine and at 70 percent. I have had this phone for maybe three months. I went to go check the time about an hour or 2 later and my phone will not turn on. I purchased a charger and plugged it in and let it sit for half an hour and it still would not turn on. I am stumped because I would usually just take out the battery but now I have no idea how to fix this. Please help me. Thank you.

Troubleshooting: It might be just a system crash. Press and hold both the Volume Down and Power keys simultaneously for 20 seconds or until the phone boots up. If it didn’t respond, then there’s a more complicated problem. Read our troubleshooting guide on how to fix a Samsung Galaxy S6 Edge that won’t turn on.

Galaxy S6 Edge showing “Unauthorized actions have been detected”

Problem: When l switched on my phone l got a message saying unauthorized actions have been detected so l was given a cancel and restart option l pressed restart and it failed to restart and l was adviced to use a verizon software to recover my phone.

Troubleshooting: Just do the master reset and then call Samsung. The company’s rep will tell you that they already know of the problem but there’s no resolution as of the moment. You will then be advised to contact the dealer where you bought the phone or your service provider to have it replaced.

Galaxy S6 Edge deleted photos and videos

Question: On 2 occasions my Galaxy S6 Edge has deleted all my music plus photos & videos in the Gallery & also wiped my messages. I have AVG Antivirus active & this didn’t prevent the occurrence. The first instance happened after turning the phone on, which was turned off overnight. About two weeks after doing a factory reset it happened again, after going to the gallery to view a photo I had just taken. PLEASE HELP.

Answer: It seems like on both occasions, a reset was performed thus deleting everything that’s saved in the phone’s internal memory. The first incident may have been caused by an update, I think, but I’m not really sure. The second is, of course, user-initiated. Well, factory reset will delete everything so don’t do that more often.

Can’t go beyond the fingerprint security

Problem: I have tried my fingerprint security option and it will not work. I also have typed in the backup password and it does not work. How can I use this phone?

Troubleshooting: Well, the fingerprint lock option is yet another security measure that can’t easily be bypassed. If the phone failed to recognize your fingerprint, then there’s not much you can do but reset the phone to clear off all locks and regain access. Just follow the steps above on how to reset the phone and you’ll be fine. But just so you know, you will lose all your data, files, photos, music, videos, etc. that are saved in the phone’s internal storage.

Question on Clean Master, CM Speed Booster, Battery Doctor

Question: I have a simple, yet important question. These 3 apps, Clean Master, CM Speed Booster and Battery Doctor, do they really do anything for your phone? I use them multiple times daily, and I find when I try to clean the RAM, it almost immediately fills back up. Maybe it’s doing something internally that I’m just not seeing? Thanks.

Answer: If the phone has been running for several months already, accumulated a lot of data, became sluggish and you don’t want to perform a master reset, then the Clean Master will help you eliminated redundant data and files. But that’s all there is to it; it doesn’t do much. The CM Speed Booster and Battery Doctor don’t offer much either.

If you want to get rid of cached data and files but you don’t know where they’re located and if you want to speed up your phone just like it was new, then I suggest you perform a full hard reset to bring the phone back to its default settings deleting everything that is stored in the phone’s internal storage. There’s no need to install these apps.

Now, about the RAM usage, don’t worry so much because RAM exists to be used. If you keep closing apps and services manually with the thought of lowering down RAM usage with the belief that the phone will run faster, you’re wrong. You might even slow the phone down by frequently force closing system services and apps.

I hope this answers your question.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Here’s what you need to do when your Samsung Galaxy S6 Edge heats up or overheats

While we already addressed many overheating issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) before, we are still receiving many emails every week from our readers complaining the same problem. Overheating can be caused by many factors so one issue might differ from the other even though both manifest the same result. The key to fixing the problem is to know the cause that’s why you need to troubleshoot and that’s the purpose of this post.

Samsung-Galaxy-S6-Edge-Overheating-Problems

Below are some of overheating issues we received from our readers. I will guide you how to address the problem based on how and when it started to manifest. So, read on to learn more about the issues and their solutions.

For those who were trying to find a solution to an entirely different issue, visit the troubleshooting page we setup for the S6 Edge. We listed all issues we already addressed before. Find ones that are related to yours and try the solutions we suggested. If they don’t work for you, then feel free to contact us by filling up this form and hitting submit after.

Here are the issues I addressed in this post…


 

Galaxy S6 Edge gets hot, turns off & won’t turn back on

Problem: Hello guys! So I’ve had a Galaxy S6 Edge for a while, I’ve been having some issues with it. It gets hot, it turns off on it’s on and won’t turn back on and I don’t receive notifications from my apps until hours later. What can I do?

Troubleshooting: Let’s try to isolate the problem here because one my be the cause of the other. For instance, in your case, the heating up might be the reason why the phone turns off on its own, which may also lead to the delay of your messages and all that.

We are left to assume things because you haven’t provided more information about the issue like when the problem started or if there was any significant events that occurred that may have led to it. That said, one of the things that could make your phone act like that is quick battery draining issue, which makes the phone hotter, turns it off either due to too much heat or loss of power.

My question is, when your phone dies, would you charge it to bring it back to life? If the answer is yes, then our assumption is correct, otherwise, it may fall into a system crash, which may render the device inactive for several minutes or even hours, making it seems like it’s turned off. In this case, the temporary solution is to force reboot the phone: press and hold the Volume Down and Power keys together for 20 seconds or until the phone reboots.

The permanent solution is to perform the master reset and install the latest firmware version if applicable:

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

New Galaxy S6 Edge gets hot

Question: I have had just about every make of android phone you can think of over the years. All had their pros and cons. Best was the first droid incredible. What a phone!

HTC seems to be my favorite when I look back but I am getting off topic. I currently have a 1 day old Samsung S6 Edge. To cut right to the chase this thing gets hot no matter what I have tried. I cannot emphasize when I say close to molten lava or leaving your sandals at your pool chair in the middle of August in Phoenix.  I can’t be the only one, right? What kind of damage is this causing? Thanks. — Buster

Answer: All smartphones get warm but not hot. There are several factors that may contribute to the heating up of the phone; battery, screen, CPU, RAM to name some. But as I said, these components may make the device warm after hours of use but not hot to the point that the owner will feel uncomfortable touching it. In your case, there’s no need to troubleshoot because, clearly, the phone has issues out of the box. Therefore, you need to ask for a replacement unit.

Galaxy S6 Edge overheating, not charging, won’t turn on

Problem: I have a Samsung Galaxy S6 Edge. It’s not charging due to overheating problem and now it is switched off due to 0% battery. What can I do? I have placed  it in a cold place for 1 hour but nothing happened, still not charging. I cannot use my phone.

Answer: Or it’s the other way around: it was overheating that’s why it wasn’t charging. But it doesn’t really matter because your phone won’t turn on now and seriously, we can’t do any troubleshooting on a dead phone. Therefore, the first thing to do is bring the phone back to life.

We pretty much have addressed this issue multiple times so instead of parroting what we’ve advised our readers before, I’ll just point you to our posts. The following are posts to troubleshoot a Galaxy S6 Edge that won’t turn on:

This one is for the not charging issue:

As to the overheating issue, assuming you could bring the phone back to life, observe your phone closely to know when it overheats, how many apps are running before it starts to heat up, what are the triggers, etc. If the issue is caused by some apps, you may uninstall the culprits or perform the master reset especially if some of those apps are pre-installed because there’s a chance it’s also a firmware issue.

New Galaxy S6 Edge heating up out of the box

Questions: I have purchased Galaxy S6 Edge yesterday. While using the phone, the phone gets hot after a little bit of use. Is it normal for S6 Edge? Does it mean that I have purchased a faulty phone or this problem is present in S6 Edge generally?

Answers: I will try to answer your questions one by one:

Is it normal for a new Galaxy S6 Edge to get “hot” after a little bit of use? No. However, it’s normal for phones to get warmer while being used.

Does it mean I have purchased a faulty phone? Probably. You need to observe it very closely to know if the phone is just getting warmer or hotter.

Is this problem present in S6 Edge in general? No. While we already received some emails from our readers complaining about the same issue, considering there were millions S6 Edge units sold, a few hundred units with overheating problems only indicate there were batches that were built with defects.

Our suggestion: call your provider and have the unit replaced as soon as possible while you are still eligible for a brand new replacement unit. There’s no point in troubleshooting a brand new phone because ideally, it should work flawlessly out of the box.

Galaxy S6 Edge started to overheat after an update

Problem: My new Galaxy S6 Edge started to heat up to the point that it would turn itself off after an update. The update showed up a couple of days ago and I downloaded it yesterday. After that, the phone heats up like crazy. I don’t know what happened and I really don’t have a clue how to fix this. So, guys, can you help me?

Troubleshooting: Assuming the phone didn’t suffer from liquid damage, the problem may be firmware-related. So, the first thing you should try is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After you did this, observe to see if the phone still overheats. If so, you need to do the master reset. Just follow the procedure in the first problem.

Galaxy S6 Edge heats up while being used normally

Problem: I am not an extensive user. In fact, I only have a few apps installed on my Galaxy S6 Edge. No games. My problem is, the device is heating up that I think if I continue to use it, it will burn my hand. I know that phones heat up if used but mine is just way over the threshold. I already did the factory reset and it did fix the problem for a few hours and then it starts to heat up again. What’s wrong with my phone? Can you suggest a solution?

Troubleshooting: You said you already did the reset and it did fix the problem for a few hours. Did the problem start after you installed your apps? Try to isolate the problem by booting your S6 Edge in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone doesn’t heat up in safe mode, it means one or some of your apps is causing the problem. Find the culprit and uninstall it. Otherwise, it’s a firmware issue and one thing to fix it is to update to the latest version. If there’s no update available, you better call your provider and negotiate a replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Ways to recover lost photos from Samsung Galaxy S6 Edge Gallery [5 Workarounds]

Here’s one problem with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that many have already encountered–photos mysteriously disappeared from the Gallery. We’ve been contacted about it so many times in the past and we already addressed it many times since then.

Galaxy-S6-Edge-Gallery-Pictures-Lost

This problem isn’t actually about whether the pictures are still in the phone or not but about not being indexed by the system. So, for users who inadvertently deleted their pictures, this isn’t for you.

I provided five workarounds below for you to use. Try each one to find what works for you.

  1. Connect your phone to a computer and copy the pictures
  2. Find out if there’s a file name “.nomedia” in your phone’s storage
  3. Install a third-party gallery app
  4. Move your pictures to another directory using the stock file explorer
  5. Backup all your photos and data, perform master reset

For owners who have other problems, please visit our troubleshooting page. We already addressed a lot of problems with the S6 Edge so there’s a chance we already addressed your issue and if so, you may use the solutions we provided. Or, you may just contact us directly by filling up this questionnaire. Since it’s a free service, you don’t have to worry about anything. Just provide us with sufficient information about the problem so we can help you better.

Photos mysteriously disappeared from Galaxy S6 Edge Gallery

Problem: I had been keeping photos of our vehicles, owner of  Classics American Muscle Car. Restoration of pre 1975 American cars. Photos of before, during, completed restorations for customers and my shop. All has been good since I purchased this S6 Edge several months ago.

A few days ago I opened my Gallery to email and text photos. To my surprise my Gallery was completely empty. Not one photo out of a few hundred no where to be found. After a few hours of panic attacks and looking through everything in my phone is found  some in I think  it’s called internal files others in external files and others I have no idea?  I’m completely illiterate on file systems on android. Have no idea what to do. I need my photos back in  Gallery. Where I can edit and send pictures.

I installed Google Drive, hoping to find something there that may help.  No help, I think that it made my phone slow loading Internet search, I do look for car parts on the Internet and lot. But no place that I have not been using for months and years. How did my pictures move from  Gallery where there’s been no problem for months now nothing but.

I have taken more photos and they have been staying in Gallery for the past few days, I’m hoping they stay, but I don’t know what caused the first photos to move on there own.

BTW, memory of phone has never showed even half full, staying between quarter and half in both internal and external memory and showing phone memory about half.

Before I  lost photos and the same now. Sorry for rambling on ,I’m just freaking out, lost photos I can never replace. Thank you for your time and help.– Randy

Troubleshooting: I go straight to addressing your issue here, Randy. I’m not sure if it’s just a glitch in the system or a bug but you’re not the only one to have experienced this problem on a Galaxy S6 Edge. Basically, the problem is you cannot find your photos when you open the Gallery or the stock multimedia manager of the device but they’re still in there. You don’t need to have sufficient knowledge when it comes to the file system to fix this because a simple reboot may fix it. If you haven’t done so since this problem occurred, then please shutdown your device and just turn it back on.

Instead of explaining further what the problem here, which may often lead to groundless assumptions since I haven’t actually inspected your device, I will give you a few options to work around this issue assuming it hasn’t been fixed by the reboot. The main purpose of these procedures is to recover your photos just in case some things may happen that may lead to the permanent disappearance of your pictures.

First Workaround: Connect your phone to a computer and copy the pictures

As I said earlier, the photos are still inside your phone unless you inadvertently deleted them. By connecting your phone to a computer and choosing MTP as the type of connection, you’ll be able to copy all your pictures and videos to your machine for safekeeping while you’re trying to troubleshoot the issue. Once your files are safe, disconnect your phone from your computer and you can then proceed your troubleshooting by clearing the cache and the data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After doing this, try to take a picture using the camera and open the Gallery app to see if the picture is there. If so, you can now transfer or copy your photos back to your phone.

Second Workaround: Find out if there’s a file name “.nomedia” in your phone’s storage

Using the stock file explorer (My Files), go to the root directory in your phone’s storage and try to find the file “.nomedia” and delete it. Then, reboot your phone and see if the pictures reappear. If not, then you need to proceed with these procedures:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Media Storage.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.
  8. Tap Disable button.
  9. Now, restart your phone one more time.

Once the phone is active and ready, follow steps 1 through 5 and instead of clearing the cache and data, enable the service and then open the Gallery app and wait for about a couple of minutes for the pictures to be re-indexed.

Third Workaround: Install a third-party gallery app

That’s right, third-party gallery apps will index your pictures even if the stock Gallery app couldn’t see them. Just open the Play Store and find any third-party gallery apps, download and install it.

I actually encountered this problem before but not with the S6 Edge. I used QuickPic Gallery to be able to see my pictures again, although, apparently it’s not solution but a temporary fix. This workaround will reassure you that your pictures are still in your phone.

Fourth Workaround: Move your pictures to another directory using the stock file explorer

This workaround may or may not work. All you need to do is browse through the directory where all pictures are saved, select all of them and just move them to a different directory. The Gallery may re-index them but there’s no guarantee. But for the sake of steering away from all the hassles from the procedures above, it’s worth a try.

Fifth Workaround: Backup all your photos and data, perform master reset

Assuming all of the above workarounds didn’t work, it’s time you engaged into something more complicated and time-consuming.

What you need to do is backup the entire phone including your data, your photos, videos, files, etc. You can easily do using a computer and Samsung’s Smart Switch application. Once you’re done with the backing up, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

What you just did is wipe your phone off of all third-party elements while bringing it back to its default or factory settings. You can then restore all your files, apps, pictures, etc.

I hope this helps, Randy, because if not, it’s time you sought help from a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that keeps notifying but no message, solutions to other sound issues

More often, when your #Samsung Galaxy S6 Edge (#GalaxyS6Edge) plays the notification sound, it’s accompanied by an icon on the status bar, which gives the owner an idea what the notification was all about. However, we did receive a lot of emails from our readers lately complaining about their phones that keep playing the notification sound even if there are no messages.

S6-Edge-Notification-Reminder

We did look into it thinking it might be yet another bug in the firmware or simply a glitch that needs to be addressed. It’s not. The fact is, it’s not even a serious issue as it was caused only by a feature that the owner may have enabled unknowingly. Read on to know to stop this very annoying issue. You may also go through the list of the problems I included in this article in case you have other sound issues with your S6 Edge.

  1. S6 Edge keeps playing the notification sound even if there are no messages
  2. S6 Edge doesn’t play notification sound for text messages
  3. Custom message tone doesn’t work on Galaxy S6 Edge
  4. Music plays through speaker instead of headphones when notification sounds off
  5. Strange sound occurs when headset is connected to S6 Edge

If you have other issues and need further assistance, do not hesitate to contact us by filling up this questionnaire. We are always willing to help you but please do provide as much information as possible so it would be easier for us to help you. Don’t forget to include details of the problem, when and how it started, and things like that.

You may also browse through our S6 Edge troubleshooting page. We already addressed a lot of problems with this phone so there’s a chance we already provided solution to your problem before. Try finding issues that are similar to what you have and use the solutions we suggested.


S6 Edge keeps playing the notification sound even if there are no messages

Problem: Hi guys. I really hope you can help me with this very annoying problem of mine. First off, my phone is a Samsung Galaxy S6 Edge I bought last month. After a few weeks, there were about 3 firmware updates that I had to download. Now my phone seems possessed as it sounds off out of the blue even if there are no messages. There are no icons on the top of the screen. The most annoying thing is it does this every 2 minutes I think. How can I stop this? Thanks to you all!

Related Problem: A couple of weeks ago I installed the 5.1.1 version for my s6 edge from telcel in Mexico since then I have been having trouble with the sound from notifications it doesn’t stop when I see the notification and if it there’s another one it keeps sounding with two different songs because I have different music for my notifications and it stops only when I open settings I have it in vibration right now thanks a lot for your help.

Related Problem: My Samsung is really annoying! It makes a sound, I don’t know what sound but a sound from one function or some thing. The power button have been sticky for a while but got worse today. I don’t know if these problems have anything in common but maybe you guys do. The sound do also stop my music from playing.

Solution: This is Samsung’s way of making sure you’re not forgetting any unread notifications from apps you installed. While incoming messages and calls are characterized by their respective notification sound or ringtone, they are often accompanied by icons that will appear on the status bar.

However, if the notification sound played because of an app, it’s simply a reminder that there’s a notification you need to read. The sound will be played depending on the frequency the notification reminder was set. Sometimes, it is also accompanied by a vibration. If it’s more of an annoyance than help to you, then you have two options:

Disable Notification Reminder

If you can’t remember turning this feature on, then there’s no point in keeping it as is. You can easily disable it under Accessibility settings:

  1. Tap the apps icon and look for Settings.
  2. Tap the Settings icon.
  3. Scroll down to find Accessibility (it’s under Personal section) and tap on it.
  4. Tap Notification reminder to open its settings page.
  5. Tap the toggle switch from On to Off to disable it.

After doing this, you won’t be able to hear those annoying notifications sounds again unless you receive messages and/or calls.

Turn off Notification reminder for specific apps

This is your second option and probably the best if you the one who enabled the feature in the first place. You can actually set which apps are allowed to notify you and which ones need to be silent. Following the same steps as above, there’s a section under Notification Reminder settings that says Select applications. It’s in that section that you can turn off the feature for the apps you don’t want to bug you. Just toggle the switch beside the app from On to Off and you’re set.

Lastly, if you don’t want to disable the feature completely, you may set the Reminder interval to 1, 3 or 5 minutes instead of 15 or 30 seconds.

I hope this helps.

S6 Edge doesn’t play notification sound for text messages

Problem: I’ve had my phone for over a month with no issue. Out of nowhere my phone decided to stop notifying me of any texts. No sound at all, even with all sounds on. I’ve looked up everything to fix it and nothing is working. I can hear the ring tone for calls and the speakers work perfectly fine. Can’t figure out how to get the text sound notification back.

Troubleshooting: Have tried using a custom notification sound for text messages? If so, try reverting to the default ones and if it works when you receive messages, then the problem was with the custom sound.

Moreover, make sure the volume of the notification is set to audible level: go to Settings > Applications > Messages > Notifications > Notification Sound > press the Volume Up button.

Also, make sure the notification itself is enabled. Go to Apps > Settings > Notification settings > enable Notifications.

Custom message tone doesn’t work on Galaxy S6 Edge

Problem: I have changed a few contacts to have a specific message tone but doesn’t work, they all come up as the default tone. Just wondering what to do to get this to work.

Troubleshooting: More often, the reason why the phone couldn’t play the custom ringtone is because it couldn’t find it. I’m not really sure if you are using a custom ringtone or the default ones. If it were the latter, then I suggest you do the factory reset, otherwise, the problem might be with the file format of the ringtones you want to use.

Music plays through speaker instead of headphones when notification sounds off

Problem: When I’m listening to music through my headphones, my music continues to play through my speaker instead of my headphones during the brief moment of a notification sound. No issue when my phone is on vibrate. But I feel like my music should stay in my headphones while my notification plays through the phone speaker.

Answer: You’re not the only one having this problem and it’s actually a bug. There’s nothing we can do about it since the problem is with the firmware. Let’s just hope that a minor bug like this will be addressed by Samsung in the upcoming updates.

Strange sound occurs when headset is connected to S6 Edge

Problem: Using the Samsung original earpiece, whenever I connect my the earpiece to my handphone (s6 edge-5.1.1) there is always a sound that seems to be “reconnecting” and my music momentarily stops and creates a sound. I could not record the sound as it only happens when the earpiece is connected. Also, it happens once in a while, so I couldn’t check if it was the earpiece problem. As far as I’m concerned, it only happened recently. Please help me. Thanks!

Troubleshooting: Try booting your phone in safe mode, connect the headset and play music. Try to see if the sound still plays when all third-party apps are disabled. If so, then I suggest you backup your data and do the master reset as it might be a firmware problem. Otherwise, you just need to find the app that might be causing it. If you don’t have a clue which one, then the reset is the most effective solution to this kind of problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported Samsung Galaxy S6 Edge internet connectivity issues after Marshmallow

  • Learn how to troubleshoot various Wi-Fi and mobile data issues with your #Samsung Galaxy S6 Edge (#GalaxyS6Edge).
  • What to do if your phone suddenly won’t connect to Wi-Fi network after updating the device to Android 6.0 Marshmallow.
  • How to troubleshoot your phone if it refuses to connect to the mobile data even if the switch says it’s On.
  • Learn more about the internet connection problems our readers sent us and how to deal with them in case you’ll encounter one in the future.

Galaxy-S6-Edge-wifi-mobile-data-problems

So you were so excited when you got the notification that your Samsung Galaxy S6 Edge but after you’ve downloaded and installed the firmware, you found you can no longer connect to the internet; can’t download apps, browse the web, receive/send emails, update feeds, etc. The funny thing is it happens regardless whether you’re connected via Wi-Fi or mobile data.

In this post, I will address some of the commonly reported connectivity issues with the Galaxy S6 Edge that owners reported after updating to Android 6.0 Marshmallow. If you’re one of them, then try to browse through the Q&As below to see if your concern is among the ones I addressed.

Should you have other concerns, visit our Galaxy S6 Edge troubleshooting page and see if you can find something that you can use to fix your problem. If you need further assistance or if our solutions don’t work, feel free to contact us by filling up our Android problems questionnaire. Make sure you provide us will all necessary details of your problem so we can provide more accurate solutions.

Q: “I have a Verizon Samsung S6 Edge phone and I’m in the UK. I have just bought a UK SIM card it will allow me to make calls but not connect to the mobile data? I have tried to select the UK provider of O2 but still no luck? — Abby

A: It’s the APN Settings you need to edit or you may have to add one so mobile data would work. For that, you need to call the provider whose SIM card you’re using right now.

Q: “Please help me. I just did a factory reset for my Galaxy S6 Edge because there was a problem about errors (which the wifi was okay.).Now my S6 Edge won’t let me connect to it. I type in the password but it won’t connect. Is it my wifi or my phone that the problem?

A: First of all, make sure you have the correct credentials to the Wi-Fi network you’re trying to connect to. If you have and the problem still occurs, then try doing the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Wifi issues: I have my 2nd S6 Edge over the last 11 months, plus my wife has had one. We have a rather long living room with the wifi router in the front of the house and the master bedroom in the back. While the wifi signal on the S6 shows strong it generally is not connected so that various internet apps, like Facebook, refresh. I know it’s a phone/software issue because we both have our old S3 phones that do connect smoothly and flawlessly over the wifi when the S6 phones do not.

A: Thanks for ruling out the possibility that it’s a network issue. If your S3 can connect fine to the network with excellent internet connection, then try going near your router using your S6 Edge and see if there’s a difference between the connection speed. If there is a big difference, then it’s your phone. Try updating its firmware and if that won’t help either, then it appears like the S6 Edge has really issues with its Wi-Fi. That’s something we can’t do something about.

Q: “I recently updated my S6 Edge to Marshmallow. The wifi and internet seems to breakdown every now and then. While making wi-fi calls, the call will drop within 30 seconds. The problem also occurs using internet data. Watching videos are smooth and are not affected, the problem seems to be mainly while making wifi and internet calls. The connection will be lost and reconnect itself.

A: If the problem started after an update, then it might be just some corrupt caches. Try deleting the system cache and you’ll be good. You might also try to turn off the automatic network switch under Wi-Fi’s advanced settings:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Q: “I got my phone around 2 months ago and this problem has never occurred, after not using my phone wifi the entire day I go to my wifi and try to connect. When I press the connect button nothing happens and the wifi network quickly flashes ‘connecting’ and the wifi does not work, maybe a few times it flashes again but that’s it, I would really appreciate some help.

A: Make sure you know the correct password to the network. Then, ‘Forget’ from your phone and try to reconnect. It usually works this way. You may also try wiping the cache partition and if that won’t work, try doing the master reset.

Q: “When I select the internet icon immediately a message appears either saying I have been chosen for an i6 or there is a security breach on my phone. Both messages are from rdr.harbwire.com. I cannot do anything on internet without this appearing. When I check the settings the default page is google and everything looks fine.  I have done the “start button/volume/main button startup and deleted caches but this has not helped. Can you?

A: It’s just ads, not real. Don’t fall for that, or if you already did, then here’s what you need to do to get rid of it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Internet.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “After I the update, I get messages like network  server unavailable try again at the bottom of my screen. Also, when I open messenger it says waiting on network in yellow. It sometimes say no network connection. The other app having the  problem is wechat. It always says not connected to server. I hope that I’m explaining the problem clear enough. I could take some screenshots and email them to you for more clarification. Thanks.

A: If you’re connecting through Wi-Fi, then check if you’re really connected to the same network. If so, try to delete it from your phone and let it reconnect. This way, you would know if the credentials you have are correct. If, however, you connect to the internet through mobile data, then it was the APN that might have been deleted or messed up. Try to see if you just need to edit or add a new one. Call your provider so you would know what the correct APN for your phone is.

Q: “Since downloading and installing Android 6.0.1 my Mobile data won’t function. The button is showing its on but it is not.

A: If you bought the phone from a third-party and not from your service provider, then the APN settings might have been reset. Edit it if possible or add a new one. You can find the settings by googling it or by calling your service provider.

Q: “Internet not functioning properly even though it is connected to wifi. Due to this whatsapp messages are not being sent, skype calls are disconnecting after 2 3 seconds, internet browser and facebook not getting updated.

A: Try forgetting the Wi-Fi you’re connecting to and let your phone connect to it again. See if that works. If not, then you have no other option but to do the master reset.

Q: “I recently updated my phone to marshmallow and I noticed that a message kept showing at the bottom of the screen. It said newtork unavailable please try again. Also, in messenger app it toggles between  waiting on  network and connected or sometimes no connection. In wechat it says unable to connect to server. I turned off my Wi-Fi and used my 4G mobile data. It still gave the same problems. I can send pictures to better describe the problem.

A: As to the Wi-Fi problem, try clearing the cache and if that won’t work, you need to reset your phone but to the mobile data, all your need is to create a new APN.

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