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#GalaxyS6

Samsung Galaxy S6 stuck on recovery screen after an update, failed to update firmware, other system related issues

I will address some of the problems with the Samsung Galaxy S6 (#Samsung #GalaxyS6) that is related to its firmware or operating system including the issue wherein the device gets stuck on the Android System Recovery screen after an update. More of more users are experiencing this specific issue especially that Samsung and respective carriers started rolling out updates in preparation for the upcoming Marshmallow update (#MarshmallowUpdate) for the Galaxy devices.

Samsung-Galaxy-S6-Android-System-Recovery

Other issues include failed firmware updates, random reboots, app crashes, and other service-related issues. Read on to learn how to tackle these problems. If, however, you are looking for a solution to a different problem, visit our Galaxy S6 troubleshooting page for it contains hundreds of issues we already addressed. Find ones that are related to yours and try the solutions we suggested. If they won’t work for you, then contact us through this form.

Here are the problems I cited here…


 

Galaxy S6 failed to update its firmware

Problem: Everyday the phone ask me of I’d like to update. I always select Yes, later during the over night hours. When I wake up the phone indicates the update failed. This has gone on for over a week now.

Troubleshooting: Many of us want to update our phones unattended for a very obvious reason. However, not all the time the process will be successful. I, too, have encountered it a couple of times and it was because my phone was set to disconnect from my Wi-Fi network when it becomes idle. This is the first thing I want you to check; make sure your Galaxy S6 has its Wi-Fi “Always” connected to the network when it sleeps and then try again.

The first phase of the update process is the download. Depending on your connection, it will take a few minutes to a few hours to download firmware updates especially major ones. So, making sure your phone stays connected to the network even if the screen turns off should be the first priority. If the download is interrupted, the phone will redownload the files over and over without finishing it.

If all else fails, try attending to your phone while it’s updating. It’s very time-consuming but if that what it takes to make the update successful, then it’s worth it.

Galaxy S6 keeps rebooting, apps crash

Problem: Hello, the “reboot” issue I have with my Samsung isn’t a hard reset, but an irritating “soft reset” every few seconds, ranging from 2 to around 20 seconds. To put more detail, every time you’re viewing your images/facebook/twitter and scrolling down, the phone will hiccup and stutter, then it will bounce back to the top of the page. With applications such as Snapchat, if it hiccups after you took a photo, the photo will be wiped before you get a chance to save it. If you’re using twitch, the application will crash, and you’ll be asked to send a report. Games such as Clash of Clans will close completely and bring you back to the home page. I have attempted everything up to a factory reset and this issue still persists. This phone is no more than 3 months old. What should I do to fix this? Thank you for reading this.

Troubleshooting: What happens when you boot the phone in safe mode? Does it do those things, too? In case you haven’t done it yet, then follow these steps to boot in safe mode and observe how the device performs when all third-party apps and services are disabled.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the problem persists in safe mode, then it must be a firmware issue. Try to search for updates and if there’s none, call your provider or go to the store and have a tech take a look at it. Reflashing the firmware may fix this problem as it seems like it’s corrupt or something. If the tech can’t do anything, you really have to call Samsung and seek support from its techs.

Galaxy S6 stuck on recovery screen after an update

Problem: Hi, my brother has the exact same phone as me same carrier and everything so the info I filled was referring to his phone. He downloaded a new update at 3 this morning (10-3-2015) and now when he turns his phone back on it doesn’t get past the main Samsung Galaxy S6 logo screen. We tried soft resetting it and hard resetting and neither have worked. When we tried soft resetting it, it just went back to the same stuck screen. When we tried hard resetting it the andriod guy popped up and then, for lack of a better term, died with a triangle and an exclamation point in it above his head. Not really sure what else to do.

Troubleshooting: The screen where you can see that little Android robot with a triangle and an exclamation point is called the recovery screen or officially called the Android System Recovery. There have been a lot of reports from owners who encountered all sorts of issues after an update and your brother’s phone is lucky just to get stuck in that screen and wasn’t bricked.

Here’s what I want you to do based on your description:

  1. First, since you said the phone “died with a triangle and an exclamation point,” I would assume the term “died” means that the phone turned off and refused to come back on. With that assumption, I want you to connect the phone to its charger and plug the latter to the power source and then left the device to charge for, at least, an hour.
  2. After charging, attempt to turn the phone on and if it goes straight to the screen with that little Android robot with a triangle and exclamation point, press the Power key once and you shall see some options.
  3. Choose ‘wipe cache partition’ to delete all caches used by the previous Android version. If the wiping of the caches were successful, the phone reboot on its own and it should bring you to the Home screen.
  4. However, if the problem persists after wiping the cache partition, repeat the process but this time choose ‘wipe data/factory reset’ to do the master reset again and if the problem remained after that, it is safe to assume that the update process wasn’t successful.
  5. If you are confident enough, you can manually flash (install) the same firmware to the phone with the help of ODIN, otherwise, seek assistance from a technician.

Related Problem: Tried to update to the newest version available via system update. I started the up date walked away and when I came back phone was stuck in a boot loop. I tried a soft reset no luck tried to attempt a hard reset but I can’t access the recovery mode it only comes up with the android logo and a orange explanation mark above it. I can get it into download mode. Any help would be much appreciated.

Galaxy S6 stops working while using mobile data

Problem: When looking through Facebook, watching videos on youtube or basically anything that uses mobile data it will just stop loading. It won’t send texts, snap chats or even make a phone call when it’s like this. I turn airplane mode on and off and it will start working again, but sometimes it will only last a few minutes. It doesn’t matter if I’m inside or outside for this to happen. My carrier is Viaero.

Troubleshooting: How often does this problem occur within a day? If it happens every single time you use apps or services that require the use of mobile data, then it’s either a network problem or a firmware issue. But since we cannot rule out network issues (I’m sure your provider won’t admit it’s their fault), we need to rule out the latter. Here’s what I want you to do:

Boot your phone in safe mode first. This will rule out the possibility that one or some of the third-party apps installed on your phone is causing the problem and it also gets rid of complications while troubleshooting.

While in safe mode, try to use the same apps or services you were using and make sure mobile data is enabled. If the problem persists, then try wiping the cache partition first and then do the master reset should the problem remain.

After the reset and your device is still suffering from the same issue, it’s time you called your provider and ask for help.

How to wipe Galaxy S6’s cache partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to master reset Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 asking for backup password for fingerprint

Problem: I want to reset the so called ‘back-up password’ that my Samsung Galaxy S6 is asking for when I try to set up the fingerprint method of accessing my phone. All I get is a request for a backup password which I never set in the first place! I’ve Googled this but nothing works. This seems to be a problem with thousands of new Galaxy S6 users. Is it a fault with the phones system or what? I’ve tried everything I can think of but without any success – HELP ME!

Answer: All Galaxy S6 (even S6 Edge and S6 Edge Plus) owners are being asked to enter their backup password when they try to setup fingerprint security for their phones but it’s never a problem. When your phone asks you to enter a backup password, it means that you need to nominate a password to be the backup password in case you couldn’t unlock it using your fingerprint. So, no, it’s not a fault with your phone but an added security measure.

Galaxy S6 crashed and won’t respond

Problem: Hello, my phone crashed so I did a factory reset which appeared to work. I didn’t use the phone for a day then when I went to use it again it had crashed. I fully charged it and then tried to reset again but it won’t respond. Is there anything else I can do?

Troubleshooting: Yes, there’s something you can do. First, charge your phone as the battery may have been drained that’s why it won’t respond or come back on. Second, after you’ve charged it, press and hold the Volume Down and Power keys together for 20 seconds to force reboot your phone. If the system crashed and left your phone unresponsive, the force reboot procedure is very effective since it performs the simulated battery disconnect. If your phone won’t respond to that either, then seek help from a technician.

Galaxy S6 asking to be updated for the third time

Problem: Received notification of update. Updated this morning. Then it asked me to update again so I assumed that I had inadvertently interrupted it. Went through the whole process. Now it is asking me to update again. I assume that there would not be three new updates within an hour of each other?  Thanks!

Answer: Are they firmware updates or for apps? It is possible that you’ll get more than one update and you can always check the version of Android that’s installed on your phone before the update and check it again after the update is installed to see if there’s a difference. Also, included in the notification is the kind of update that would be installed on your phone, so you will know if it’s the same update that’s trying to install on your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Samsung Galaxy S6 that keeps rebooting and other issues [Troubleshooting Guide]

It seems that after the new #Marshmallow update  caused some issues to a lot of #Samsung Galaxy S6 (#GalaxyS6) owners. Mostly, they complained about their devices which keep on restarting and won’t go through the Samsung logo. Such issues are obviously caused by software or firmware issues that won’t allow the device to boot up normally.

Continue reading this post, I will tackle this issue and recommend troubleshooting steps how to fix it and avoid it from recurring in the future. We’ve received several emails from our readers about this issues and addressed most of them and hopefully your issue is the same.

Before going any further, you can always visit our Samsung Galaxy S6 troubleshooting page, there we have some related issues that was already addressed. But, if you think that your issue is different and the troubleshooting steps that we recommended did not fix it, then simply fill out this form. Please provide us the most detailed information about how and when the issue started and we will research it for you.

Galaxy S6 keeps resetting itself after the Marshmallow update

Problem: Hey there! I have a Galaxy S6 phone, but after I updated it on android marshmallow 6.0.1 from android lollipop 5.0 it just keeps factory resetting itself after a month or 15 days. I don’t know what to do. please help.

Troubleshooting: This issue usually happens if some files are corrupted or damage during the download process. In order to determine the issue, you have to perform some basic troubleshooting steps to isolate the issue.

Force Reboot Your Samsung Galaxy S6

The reason that you will perform this procedure is to let your device refresh the system by doing a simple reboot. And to successfully perform this procedure, your device must have at least 10% battery level to turn on the device. Simply follow the steps below on how to do it:

  • Press and hold Volume down + Power key for about 10-20 seconds. This is equivalent to battery pull to devices that has removable battery.

Run the Device in Safe mode

Sometimes, this issue is caused by a third party app that is not compatible with the new update and causing the system to crash. To figure out if the issue is caused by a third party, we highly recommend running your device in Safe mode. It will temporarily disable all third party apps installed and run only the manufacturer’s pre-installed app.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If ever your device was able to run or boot up in this mode, then we are confident that it was caused by a third party. The next thing that you should do is to search for that app and uninstall it then, boot up your device normally.

Clear System Cache Partition

After you uninstall the third party app causing problem and the issue remained, then clear the system cache partition might fix the issue. This procedure is totally safe, it will not reset your device and your files will stay intact and since your device will not boot up normally then, there might be some temporary files that are corrupted or damaged that was not cleared during the update process then manually deleting it might fix it.

Here’s how to clear system cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The procedure that you just did is a general troubleshooting step since you cannot delete the system cache files one-by-one nor have an access. After deleting the system cache partition, the device will create a new one that is compatible to the new firmware recently installed.

Master Reset Your Device

If the issue still occurs after clearing the system cache partition, then proceed and master reset your device. It will clear your device entirely and remove all files like your images, contacts, messages, etc. that are stored in your device memory and restore it back to manufacturer setting. You can try and backup the important files by plugging it to your PC if it will recognize and copy the folders containing your files.

If you are not sure to perform this procedure, you can ignore it. Then bring your device to the nearest Samsung service center to have the professionals fix the issue. In case, you will perform the procedure, follow the steps below:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

You’ve perform pretty much all the basic troubleshooting steps, hopefully this guide was able to help fix the issue.

Samsung Galaxy S6 email sync issues

Problem: Forgot pattern on lock screen so I did a factory reset to clear of the device and now it won’t let me get into my email account it says enter email sync on this device it’s a Samsung Galaxy S6. Please help me!

Troubleshooting: The email sync problem is common and can be fixed right away. To resolve the issue, you need to make sure that you have a stable internet connection. If you have cloud service like Google Drive or any, verify it the account that you are trying to sync is working. Lastly, you need to make sure that your credentials are correct like username or password.

After you’ve double checked everything and still not fix, then follow these steps: Go to Settings > Data Usage > Menu > Auto Sync Data. You need to make sure that there’s a check on Auto Sync Data checkbox to turn it on. If the problem still occurs, then the problem might be different.

Alternatively, you can try removing the current email account you are using or you can choose the option ‘Sync now’. If you choose ‘Sync now’, it will check all checkbox and sync all from app data to all apps that is on the list. If you choose to remove the current email account, follow these steps: Go to Settings > Accounts > Tap the current email you are using (e.g. google, yahoo, etc.) > Tap Remove account > Then confirm.

Enter your credentials again to add an account, make sure all credentials are correct.

If the issue still occurs, then you might have to clear cache and data and/or clear system cache files. It will not reset the device, so it is safe to perform, but it will clear all email credentials that you recently used and enter it back again. Here’s how to clear cache and data:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app in question.
  6. From there, you will see the Clear cache and Clear data buttons.

To delete the system cache partition, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power, Volume Up and Home buttons simultaneously.
  3. When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  4. Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  5. To confirm the selection, press the Power button.
  6. Wait for a while until wiping the cache partition is finished.
  7. Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  8. Press the power button to confirm it, and your device will automatically reboot.

Samsung Galaxy S6 “Unfortunately, application has stopped” error message

Problem: I was getting messages such as “unfortunately, Samsung dm service has stopped” and “unfortunately, system update has stopped”, and “com.samsung.syncservice has stopped”. I backed up my data and attempted a factory reset. When I get to the terms of service screen, it displays every “unfortunately” message and will not continue the process past there. I have tried to hard reset again and again but keep getting stuck here.

Troubleshooting: Hi! It is a good thing that you already backup your important files. The problem now is the error message “Unfortunately, system update has stopped” and other error messages still appears even after doing a factory reset. To continue the troubleshooting to your Samsung Galaxy S6, based on the procedure that you did, we find it somewhat lacking but, don’t worry we will provide additional basic procedure to help fix the problem.

Clear Your Device Cache Partition

If you perform a factory  reset, you might as well do wipe system cache partition. These are temporary files that sometimes causes a problem especially if your device downloaded a new firmware update. In some cases, some temporary files are not compatible with the new updates and caused the system to crash and manually removing them is the only solution.

Refer the steps above on how to clear system cache partition.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Mobile data not working on Samsung Galaxy S6 & other internet problems

We received several emails from owners of the Samsung Galaxy S6 (#Samsung #GalaxyS6) complaining about not being able to get on the #internet using mobile data. There are several reasons why it doesn’t work but the most common of all is the incorrect APN settings. Unlike Wi-Fi, mobile data is a bit more complicated. Aside from the fact that it needs to be enabled to work, the APN settings should also conform with the service providers settings so that the device can connect to the network and get service.

Galaxy-S6-mobile-data-problems

In this post, I included some of the problems we received. Read on to learn more how to deal with them. For those who are looking for a solution to a different problem, skim through our S6 troubleshooting page to see if your concern has already been addressed before, you may then use the solutions we suggested. If they won’t work or if you can’t find issues that are related to yours, then fill up this questionnaire to contact us.

Galaxy S6 can’t get mobile data while roaming

Problem: Issue since bought phone in April.  While roaming in a remote area, unable to get mobile data, i.e. email, Weather channel app data, radar data, etc on Samsun S6.  When in this exact area, my previous phone iphone 4s worked fine.  Tried everything – hours on call to Customer Service, hours in store with Sprint.  When friend came with Samsung S5 to same area, same space, he received mobile data, I did not – still.  Have tried, Automatic, CDMA/LTE, CDMA, updating profile, etc…  Last time Sprint techs at store said it was because the S6 doesn’t have a strong (2 wire) antenna like the S5 does.  They maybe willing to swap out my phones. Please let me know your thoughts, ideas, suggestions.

Suggestion: Regardless of the technicalities, a brand new phone should be able to pick up good signal in an area where there is good coverage. I understand if the representative cited something that you really couldn’t confirm but the point is if other phones could get good coverage in that same exact area, your device should be able to get the same but it didn’t so there’s must be some issues. I think you just have the phone swapped out. If there really is an issue with the phone’s capability to detect signals, then there’s not much we can do about it. Only Samsung is capable of doing something to remedy it. That said, I think you should report the problem if the second phone couldn’t get good signal as well.

Can’t close Internet tabs on Galaxy S6

Problem: I cannot close my internet tabs.  I get a message stating that I’ve opened more than 50 tabs and need to close them. But I cannot find the tab icon. How do I close them.

Related Problem: Internet explorer says I have reached 50 tabs to close some out, but I dont have a tabs button at the bottom of the screen to do it.

Related Problem: Hi there i was wondering if you could help. I have Samsung S6 I use my phone for pretty much everything however I find this phone for using internet to be a nightmare. I keep getting a message on my screen when i try to click on links on websites it tells me to close tabs as maximum number has reached (50). In most cases i have no where near 50 tabs open I close all tabs as instructed and still comes up the same even when i have only one tab this drives me crazy i upgraded from iphone 5 and i find the s6 to ve very frustrating  

Solution: If your phone says you have more than 50 tabs open, then you probably have. No worries, you can close them all at once.

  1. Just open the Internet app.
  2. At the lower-right corner you can see the indicator telling you how many tabs are open. Tap on that.
  3. Tap More on the upper-right corner.
  4. Tap Close all.

That’s pretty much it!

Mobile data not working on Galaxy S6

Problem: Hi all! My problem is with data connectivity. The device shows full bars 4g lte but apps that require data connection to work  (Spotify, Gmail, Facebook, etc) do not work due to data connection not being available. Any thoughts?

Troubleshooting: Here’s my suggestion:

  1. First of all, reboot your phone to refresh its memory and then try again.
  2. Toggle mobile data switch on and off. There are times when the service that handles wireless functions freezes and toggling the switch may fix it.
  3. If the first two steps didn’t work, then it’s time you called your service provider, ask for the correct APN and have the representative walk you through in making sure your phone is properly set to connect to its network.

Restore missing mobile data icon in quick settings

Problem: I recently upgraded to android 5.0.2 and the shortcut for mobile data the one with the double arrows, disappeared completely and now I have to go into settings to turn on mobile data. I am wondering what has happened to the mobile data shortcut.

Solution: We don’t know for sure if Samsung intended to take away some shortcuts from quick settings but you’re not the first to report such a problem. But based on the company’s response to reports, it seems like this problem is a glitch in the system. To restore the missing mobile data switch, download the app called QuickPanel Restore from Galaxy Apps store. It will restore all icons that went missing after an update.

Internet app closes on the Galaxy S6

Problem: Whenever I am on my web browser, it would just close the whole page and back to my home screen. I would go back, and the page that I opened would be gone. Can you guys figure it out why it does that? Thank you.

Troubleshooting: The internet app crashes when it happens, you’re not just greeted by an error message. Just clear the cache and the data of the app and it will be fixed.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Mobile data not working after a minor firmware update

Problem: Hi, i have recently updated my android software and after the update i cannot use my mobile data even if its on. In the settings it says that mobile data is on but on the notification panel there isn’t the sign ‘4G+’. This means that i cant use my mobile data. Please help!! Much appreciated!

Related Problem: I purchased a brand new S6 but I will not connect via mobile data only wifi.

Related Problem: I can not connect to social media or internet UNLESS I am connected through wifi. No data connection allows me to use them. Even though my phone says it’s it’s full bars of LTE. I need to know how to fix this please

Troubleshooting: I bet the phone wasn’t originally purchased from your provider (BYOD) so after an update, the APN setting was reset. Just call your provider’s tech support hotline, ask for the correct APN for your phone and have the rep walk you through in setting it up.

Galaxy S6 Wi-Fi connection drops in and out

Problem: My wifi is dropping in and out as well. I have a wifi analyzer that show differently. You mentioned deleting the system cache as a possible solution to this issue. No where can I find specific instructions to perform this action to see if I have done what you speak of. Thanks. — Chuck

Troubleshooting: Hey Chuck. Before you actually wipe the system caches, try switching off mobile data or disable the Smart Network Switch feature:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

If that wouldn’t work, then proceed with the wiping of the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Unable to connect to internet without using mobile data

Problem: I am only able to get internet access from home, I am not able to connect to internet at work etc.  I have to use DATA to access so frustrating.  There has be a way to access without using DATA.

Answer: Yeah, there is. Use Wi-Fi. Of course, you need to have your own Wi-Fi network at home to be able to do so. If your company does have Wi-Fi, then ask the tech guys if employees are allowed to use it and if so, you can acquire the passphrase and/or SSID from them, too.

‘Setup could not finish. Authentication failed’ error

Problem: Kindly assist to set up my e-mail. I have followed the instructions as you instruct but it shows ‘Setup could not finish. Authentication failed.’ My login details are correct. Please assist.

Suggestion: We are always willing to assist our readers however, we can’t do so if there isn’t enough information. In your case, we don’t know if you were just trying to setup your email using the free email services like Gmail, Yahoo mail, etc. or your company’s domain or address. You might have entered the correct username and password but the server settings may be incorrect.

In case you were using any of the free email services, try to use the official email client. For example, if you were trying to setup Gmail on your phone, download and install the official Gmail app so you don’t have to enter server settings. The same thing for Yahoo mail and other email services.

But the thing is even if you were trying to use the stock Email app on your phone using a free email service, the device itself will automatically search and setup correct server settings and all you got to do is enter the correct username, password and other information. So, I think you were trying to setup a custom email and since we don’t know what it is, we suggest you contact your company’s tech support.

Laptop can’t detect nor recognize Galaxy S6

Problem: I upgraded my laptop from Windows 7 would windows 10 over a month ago. I was using iPhone then and it was detected fine by the PC. I got S6 last Saturday and when connected to the PC with eh USB cable the phone is not detected. I’ve also installed smart switch which doesn’t recognise the phone either. Also, the phone says that it is connected as a media device and does get  hanged when connected. I also connected my phone with the same cable to a windows 7 laptop and it was detected right away. Please help me resolve the issue.

Troubleshooting: It looks like it’s not an issue with your phone but with your laptop. Have you tried plugging the cable to a different USB port? Besides, you said that your laptop recognized your phone as a “media device” but hangs, so I would suggest you troubleshoot your computer and not your phone.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 that won’t update, other system issues [Troubleshooting Guide]

Many #Samsung Galaxy S6 (#GalaxyS6) owners are gearing up for the upcoming Android 7.1 #Nougat update roll out, which may happen this month. Some carriers and service providers also rolled out security patches and other minor updates in preparation for the big one. However, there are owners who are complaining about their device not being able to update for some reason, while there are those that are plagued with other system related issues.

Read on to know more about the problems I tackled in this post and learn how to troubleshoot your phone should you encountered one of these problems. Bear in mind that this is a troubleshooting post, which means that we will try to gather more information about the problem by ruling out possibilities, which is important for us to know what to do in order to fix it. Try to go through the list of the problems below and click on the link to jump to a specific issue or section…

But before that, If ever you are trying to find a solution to a totally different problem, drop by our Galaxy S6 troubleshooting page for we have already addressed hundreds of problems with this device since we started supporting it. Find issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, fill up our Android problems questionnaire and hit submit to contact us.

Galaxy S6 cannot finish installing the new update, stops abruptly

Problem: There is an update that I have to download to my Galaxy S6. I already called my provider and the representative told the update is actually official but it won’t install. I mean, when I try to download it to my phone, it starts out find but for some reason the phone just stops downloading it so the installation won’t continue. I’m not quite sure what the problem really is so if you guys can shed light to this problem, that would be very helpful since I’m not really a tech person.

Troubleshooting: Issues like this happen all the time and more often, they occur when you least expect them. There are several possibilities that you have to look into to know what caused the problem. So, let’s just go through them and see if we can make your device update to the latest firmware.

Internet connection disrupted. You are actually downloading a compressed file of not less than 400MB, needless to say, you need a stable internet connection while you’re trying to download and install the new firmware. Any disruption to the connection may lead to the failing of the update. To make sure you have a stable connection, connect to a Wi-Fi hotspot instead of using mobile data.

There’s not enough storage in your phone. The new firmware will be downloaded to your phone’s internal storage and if there’s not enough space, the download or the installation will fail. Assuming the update is only 400MB and you have around 500MB space left in your phone’s memory, that’s not enough. Why? Because the download will take up 400MB and remember that you are downloading a compressed file so during the installation, the files will be extracted and you may need another 400MB or even more. Try to free up some space in your phone’s internal storage by moving your pictures, videos and large files to your computer or cloud storage. You may also uninstall large, unused apps.

Some files have already been downloaded. When you first attempted to download the update, some files may have already been downloaded but not installed. So, the phone sees them but since first instance failed, those files remain in the directory. When you tried to download the update again, conflicts may have occurred due to those files and since you don’t have access to them, just backup your files and data and then reset your phone. After the reset, try to download the firmware again. Here’s how you reset your device…

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Samsung Galaxy S6 shuts off with red “custom binary blocked by FRP lock” text

Problem: I have the galaxy s6. I turned it off and went to turn it back on and it brings up the galaxy name but at top says in red “custom binary by blocked by FRP lock” then shuts off. I tried following some youtube videos but both smart switch app and kies 3 app tell me my device is not supported.

Solution: If your device is rooted, then this is one of the symptoms or we can say ‘side effect’ of rooting your device. The ‘factory reset protection’ (FTP) is a security system that will protect the device from thieves that resets the device and it will ask for credentials of the original owner. In case if you’re not the original owner of the device, then it’s possible that this device has custom ROM (rooted).

This is a serious issue that can’t be done easily, and the only possible solution to fix it is through ODIN. Primarily, you needed a PC to download and install kies and stock ROM (Official/Original) to flash in your device. To know how to use ODIN, find the most reliable tutorial on how to do it. There are several threads on the web that gives a step-by-step procedure on how to use ODIN and download other necessary components. So, to avoid adding more problems to your device always double checked the necessary requirements before using it or you might need someone who knows how to do it.

Samsung Galaxy S6 Unable to update, Straight talk

Problem: I have the galaxy s6 and I’m with straight talk. Every time I try to update the system is get a message saying the mail update is temporarily unavailable. Not sure what to do or if straight talk just isn’t able to get the update ?? Help please!  

Solution: First off! Since you mentioned that your current service provider is straight talk, we all know that this provider is using the major carriers (Verizon, AT&T, Sprint, T-Mobile). The question is, which carrier you are currently using? What update version you are trying to download?

There were reports that some service provider didn’t release any updates yet for Samsung Galaxy S6. I cited some information that currently Verizon are still in 6.0, Sprint is currently have 6.0.1, T-mobile is working on the newest update Nougat 7.0 but currently still in 6.0.1 and lastly AT&T is also 6.0.1.

Make sure that you checked your current firmware version and no need for you to update. In case that you have older version and wanted to update it, then we can recommend a basic troubleshooting procedure. If you’re Galaxy S6 is a GSM or with SIM, then here’s the method that you should do:

  1. Turn off your device
  2. Remove the back cover of your Galaxy S6
  3. Remove the battery
  4. Remove the SIM, just push forward the SIM until it clicks and it will slide-out. Once out, clean the brass connectors by wiping it with clean cloth.
  5. Reinsert the SIM
  6. Replace the battery
  7. Replace the back cover
  8. Press and hold Power key + Volume down for about 7 to 10 seconds.
  9. Wait until your device starts and the Samsung Galaxy S6 logo appears, then release the keys
  10. Try to connect to the network and manually download the update.

Your device will work just fine and download the updates. If not, then proceed and wipe the system cache partition, it will refresh your device system after deleting the old caches and it will force to create a new one. You can refer the steps above on how to wipe the system cache. Otherwise, start making backups of all important files that are saved in your device and perform master reset procedure. It will delete all files in the system and restore it back to manufacturer’s default. This procedure is optional, you can disregard it you don’t want to. In case you go with it, follow this steps:

  1. Turn off your Samsung Galaxy S6.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S6 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data/ factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Your device will be able to download the latest software after resetting your device. If not, call your service provider and ask if the update is available for download.

Samsung Galaxy S6 won’t download and install the new update

Problem: My samsung won’t update to marshmallow or be recognized by the computer. therefore, i haven’t been able to update to the newest versions, get the new super cool emoji, or connect to smart switch.

Solution: Since you mentioned that your PC did not recognize your device when you plug in, make sure that it’s in the correct function, Media device (MTP), also try to plug it in other USB port. In some cases, other ports can’t recognize other device except flash drive and other peripherals. Then see if there’s progress, if it will recognize your device, then always use that port every time. And make sure that your device is not rooted.

If you are still unable to update, try rebooting your device by press and holding the Power key and Volume down key for 7 to 10 seconds. Then wait until it goes back to the Home screen then manually download the update again. If issue still remained, then try to check your settings if the ‘Developer Option’ is enabled, this is one way to recognize your device when you plug it in your PC. If not, then follow this steps to enable the Developers Option:

  1. Go to Settings
  2. Tap About phone
  3. Swipe down and locate ‘Build number’
  4. Once located, tap it 7-10 times until a confirmation message pop-up that developers option is enabled
  5. Tap Back button
  6. Tap Developers Options
  7. Enable USB debugging

Then, unplug and replug your device to your PC and see if it recognize your device. If not, then you might call your service provider if the updates are ready to download.

Samsung Galaxy S6 stuck in Lollipop version

Problem: Until now I am using the Lollipop version with my galaxy s6. I want to update to the latest version but I have no idea how am I going to do that. I already research the possible ways on the web but I want to have more suggestions as possible just to be safe. Thnx!

Solution: There are two suggestions I can provide for you, OTA and ODIN. The easiest is the OTA, you will receive a notification that a new update is already available, you can just tap it and device will download on it’s own or to manually download it through Settings > About phone > Software updates.

If you like complex procedure, then use ODIN, this is mostly used by professionals and to others who has knowledge using this program or ‘experienced’ people. Using ODIN, it will require you to have a PC and download all necessary softwares to flash your device. A mistake though can lead to major disaster, it’s highly unlikely the best option but effective.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a blurry camera on Samsung Galaxy S6 and other camera issues

Blurry camera is among the most common camera-related problems with the Samsung Galaxy S6 (#Samsung #GalaxyS6) and we did receive a lot of complaints about this specific issue. The thing is, it can be just a minor app or firmware problem which can be fixed by simply clearing the caches or it can be a major hardware issue.

Galaxy-S6-blurry-camera

Read on to learn about these problems and how to tackle them in case you encounter one of them in the future. Click on the link below to go to a specific issue…

  1. Camera is blurry, user has to snap several shots to correct the issue
  2. Galaxy S6 front camera returns “Warning: Camera Failed” error
  3. Camera takes pictures but every other shot goes dark
  4. Camera can’t play video taken by the stock camera
  5. Phone died and was reset, now it can’t send video texts
  6. Unable to delete blurry photos on Galaxy S6

Before anything else, if you have other issues, visit our troubleshooting page for we’ve already addressed hundreds of Galaxy S6 problems before. Try to find issues that are related to yours and use the solutions we provide. You can also contact us directly by completing this form.


Camera is blurry, user has to snap several shots to correct the issue

Problem: My camera is blurry I have to take about 20 pictures before it comes in focus if then. it was working fine when I got the phone but for the last 3 months or so its been doing this. I have reset the defaults and nothing is helping. Same thing when I try to do videos. But when I change the mode to do selfies it works fine. Please help!

Answer: If you haven’t removed the camera lens protective film yet, then please do. While it’s clear enough not to interfere with the sensor’s normal operation, it can incur some bubbles over time. If there’s no film on the lens and if you’re using a third-party camera app, then please try using the stock app and compare the performance. If the same thing happens, try booting the phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If it’s still blurry, then it’s time you consult a technician about it.

Related Problem: I just read your article about how to fix a Samsung Galaxy S6 blurry camera focus problems and other camera related issues and my issue is the camera settings. I was glad to read that you addressed my problem which is that the camera settings quickly flashes when I try to access it. I did the recommended suggestions but I am still having the same problem. I was able to get it to stay for a little while but subsequent attempts have failed. I would appreciate any help you may have.

Galaxy S6 front camera returns “Warning: Camera Failed” error

Problem: So similar to some other posts you have done, my front camera doesn’t work and i get the “Warning, Camera Failed” before the camera app shuts down. However, sometimes the front camera does work, and I am able to take a picture or two, but if I switch to check the photo then try go back to front camera, it crashes again.

Troubleshooting: If it occurred after an update, then it’s more likely a firmware issue, although a hardware problem is also possible. To rule out the former, backup all your data and do the master reset:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Without installing apps, try using the front camera again to see if it still shows the same error and if so, then it’s a hardware problem. You need to visit a technician for it.

Camera takes pictures but every other shot goes dark

Problem: Each time I take a picture the 1st 1 is ok. I take a second shot and it goes dark.. every other photo I take it goes dark and hard to see. I have reset settings, changed brightness, changed a few things in settings and nothing seemed to work?

Answer: Try using the stock camera app if you’re using a third-party and see if the problem still persists. If so or if you’ve been using the stock app, then try clearing the cache and data:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the problem remained after the procedure, then do the master reset.

Camera can’t play video taken by the stock camera

Problem: When I select a video to play that I recorded, I get a black screen with “Can’t play video.”

Troubleshooting: If you can play videos using a video player, then the problem could be in the camera app or Gallery. Try clearing the caches and data of these two apps. If the problem remained, try wiping the cache partition (deleting system cache):

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If this doesn’t fix the problem, then you need to reset your phone.

Related Problem: Last night I was able to watch all of my recorded videos. Now none of them will play. I copied the video files to my laptop and they play fine there. They just won’t play on the device now. Any Ideas? Thanks!

Phone died and was reset, now it can’t send video texts

Problem: My phone just died, it wouldn’t turn on. I took it to Verizon store and they reset it causing me to lose everything. Now I can’t even send a video text. it says too long and the video looks like a bunch of compressed squares. Please help me. Thank you!

Answer: In fairness to Verizon rep, they did a good job in bringing your phone back to life. I think reset was their only choice to fix the problem. Now, about not being able to send videos as attachments to text, there’s a limit as to how much data is allowed to be sent via mobile data. You should talk with Verizon rep to get some information. The problem you have is because the video is compressed.

Unable to delete blurry photos on Galaxy S6

Problem: Unable to delete blurry photos. When displaying blurry photo, it is displayed for about 5 seconds, during which time I cannot get menu with delete option to display. Then, camera switches to camera mode, out of the mode where past photos are displayed.

Answer: What you’re seeing are thumbnails. Just clear the cache and data of the Gallery app and they should disappear:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 that’s not charging, won’t turn on & other power problems

Hi guys. My Samsung Galaxy S6 (#Samsung #GalaxyS6) turned itself off all of the sudden. Since then, it won’t turn on and when plugged in, it’s not charging either. What is the problem with my phone? Thanks.

Galaxy-S6-wireless-charging-problems

That’s just one of the power-related problems we received from our readers. It seems that more and more owners are experiencing this kind of issue with their phone. Below is the list of the problems I addressed in this post. Try to see if your concern is in it.

  1. Galaxy S6 isn’t charging and won’t turn on
  2. Fast charging only works occasionally, normal charging is very slow
  3. Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled
  4. Galaxy S6 not charging prompt shows up followed with power sharing notice
  5. Galaxy S6 won’t turn on due to liquid damage

For those who have other issues, you can contact us directly by filling up this questionnaire. We are always willing to help you as long as you provide us with all necessary information about your problem. You may also visit our troubleshooting page and find issues related to yours and use the solutions we provided.


Galaxy S6 isn’t charging and won’t turn on

Problem: Hi droid guy. My new Galaxy S6 just turned off yesterday without any apparent reason at all. I though it just ran out of battery so I tried to plug it in but it wasn’t charging either. Whatever I do it won’t respond. It won’t turn on. I paid so much for this phone so I am really worried now. Can you guys help me please? What should I do?

Troubleshooting: If the phone didn’t suffer from either liquid or physical damage, it could be that the system crashed leaving it unresponsive. In this case, it won’t respond even if you plug in the charger and won’t turn on even if you pressed the Power key a hundred times. There’s one procedure you should do–Forced Reboot.

Unlike the Galaxy S5 and older Galaxy devices, the S6 doesn’t have a removable battery. So, you cannot perform the “battery pull” procedure. However, you can emulate such process by pressing and holding the Volume Down and Power keys together for 10 to 15 seconds. The device should reboot after that provided that there’s enough battery to power its hardware.

Assuming the battery was all drained out, the screen would still flicker. It’s a sign that the simulated battery disconnected has been done. This time, the phone should already respond when charged.

However, after doing all these and the phone still wouldn’t respond, it’s time you sent it in for repair; it might be a hardware problem.

Fast charging only works occasionally, normal charging is very slow

Problem: I have had my phone for a couple of months now and I’m having issues with both charging and battery life. Fast charging only works occasionally (yes, I am using the original Samsung charger). Normal charging works very slowly (if at all). For example, my phone died once yesterday and again right before bed. I plugged it in overnight and when I woke up it was at 30%. I’ve been using it for about an hour now and it’s already down to 10%. I’m very frustrated because this phone is almost brand new and it wasn’t cheap! Any advice would be greatly appreciated. Thank you!

Troubleshooting: The fast charging feature with the Galaxy S6 doesn’t have the On/Off switch, so it should be enabled if requirements are met. One of the things that prevent the S6 from fast-charging is when it heats up during the process. This is to prevent further damage to the device and during time, it would charge normally.

In your case, I think it will be wise to fix the normal charging issue first before attempting to fix the fast charging problem.

As you said, normal charging is very slow. I advice you to boot your phone in safe mode and observe if it charges at normal pace or if fast charging works. If so, then there could be a lot of third-party apps that run in the background when the phone is in normal mode. One way to address this issue is to disable some apps especially games or those that use so much resources on your phone.

However, if the problem still persists even in safe mode, then you have no other choice but to backup your data including your files, pictures, videos, music, etc. and perform a master reset. This will fix the charging problems.

How to perform the master reset on Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled

Problem: My battery drains a full charge in about 4 hours at work. Some days I charge it at work again and it is down to less than 5% while driving home.  I have charged it full when going to bed, and after 5 hours of non use the battery is only 80%.  I have turned off WiFi and Bluetooth and there is very little difference. Are any of the battery apps worth installing, or how can I make sure apps are not starting in the background and consuming my power. Help me. PLEASE.

Troubleshooting: There are two possibilities: it could be that there are so many things running in the background that use the battery or it’s entirely a battery issue. The starting point of your troubleshooting should be to rule out the first possibility. You can do that by booting your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone drains its battery at a normal pace (or even slower) in safe mode, then all you need to do is reset your phone. Otherwise, it’s time you sought help from a technician.

Galaxy S6 not charging prompt shows up followed with power sharing notice

Problem: Very often 1-2 minutes each time will pop up and vibrate saying that the phone is not charging. Also opens a dialogue box that says that power sharing requires an app and will not work properly otherwise. I have not toggled anything at all that should do this and I have updated just before this started. Very annoying.

Related Problem: There’s a power sharing notice that pops up and now doesn’t allow me to charge phone. How do I upload a pic?

Troubleshooting: I understand how annoying this issue is but here’s how you can fix it or stop those prompts from showing up again:

  1. Boot your phone in safe mode (follow instructions in the previous problem).
  2. Charge your phone up to 100% while in safe mode.
  3. Download the Power sharing app. (Don’t worry, the app comes from Samsung itself.)
  4. Boot your phone in normal mode.
  5. If possible, update the firmware of your phone.

That’s pretty much it!

Galaxy S6 won’t turn on due to liquid damage

Problem: I dropped it down the toilet took it straight out, wiped it, it went off after few seconds and put it in a bag of rice for 3 days will not come on.

Suggestion: Apparently, the water found it’s way into the phone that probably affected some of the components. Liquid damage isn’t covered by warranty but if you open the phone by yourself, you might damage it all the more. So, you really need a technician’s help to figure out what’s wrong with it, or if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 that can no longer connect to Wi-Fi and mobile data networks [Troubleshooting Guide]

  • Understand why the Wi-Fi and mobile data switches on your #Samsung Galaxy S6 (#GalaxyS6) gets disabled sometimes and learn how to troubleshoot your device should it happen.
  • Learn how to troubleshoot your phone that can no longer connect to the Wi-Fi network it used to connect before.
  • Learn how to fix your device that cannot connect to the internet through the mobile data.

Internet connectivity problems are among the most common issues smartphone owners often complain about. In fact, we’ve already received a lot of similar complaints from Samsung Galaxy S6 owners citing that they have issues with either Wi-Fi or mobile data. These two are the most commonly used functions so that the phone can connect to the internet. If they don’t work well, you may not have connection or gets dropped off every minute or two.

In this post, I will address 3 of the most common Wi-Fi and mobile data related issues. If you own this phone and you’re currently bugged by a similar issue, then you might want to continue reading as your concern may be the same as the ones I tackled here. It’s better that you already know how to troubleshoot your device should one of the problems cited here happen to you in the future.

If, however, you have other concerns, then try to visit our troubleshooting page first for we have already addressed a lot of issues reported by our readers. Find issues that are similar with yours and use the troubleshooting procedures or the solutions we suggested. If they don’t work for you, then feel free to contact us by completing our Android issues questionnaire. Just give us the information we need and we’ll do the rest for you.

Troubleshooting Galaxy S6 with disabled Wi-Fi and mobile data switches

This problem is obviously a glitch and it’s easy to fix it when we put it that way, however, what makes it complicated is the fact that we don’t know what caused it. Therefore, we need to troubleshoot your device so that we would know the cause or the reason why the glitch happens.

Actually, this issue kept on happening with the Galaxy S3 but it seems like there are still some owners with the new Galaxy devices that are experiencing this. This is how you troubleshoot your phone:

Step 1: Reboot your Galaxy S6 in safe mode and try to see if the switch is still disabled

Rebooting your device in safe mode will help you isolate the problem immediately as all third-party apps are temporarily disabled. This will tell you immediately if the problem is caused by a third-party app or if it’s a firmware problem. There are actually apps that can manipulate some of the core services and those are the ones you need to look for. Anyways, here’s how you boot your device in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While in safe mode, try to check if the Wi-Fi and/or mobile data switch is still disabled. If so, try wiping the cache partition, otherwise, toggle it on or off and then reboot your phone. Based on experience, toggling the switch on or off in safe mode will fix this kind of problem but if it fails, then the next steps might help you.

Step 2: Try deleting the system cache on your Galaxy S6 as they might have been corrupted

Caches get corrupted most of the time especially during firmware updates. When the phone continues to use those files, things like this may happen and we often call them “glitches.” When glitches happen services might be disabled or turned off, therefore, it’s imperative you try wiping the cache partition and this is how you’re going to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the reboot, try to check immediately if the switch is not greyed out anymore and if so, then problem solved, otherwise, you have to do the next step.

Step 3: Perform master reset on your phone

This is your last resort and it has a higher possibility in fixing the problem. The procedure will bring the phone back to its default settings or configuration that work. This will also rule out the possibility that the problem is with the firmware. Here’s how you reset your phone:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Should the problem persist, then bring it back to the store, the technician will fix it for you.

How to fix your Galaxy S6 that cannot connect to a Wi-Fi network

Problem: I badly need your help. I have a Galaxy S6 phone and yesterday, I was able to connect to my Wi-Fi network and browse the internet but today, my phone just won’t connect to it anymore. How can I fix this?

Troubleshooting: There are several factors to consider why your Samsung Galaxy S6 cannot connect to a Wi-fi network however, if this is a software related issue, we might be able to fix it. Most of the time this problem happens when you are updating the firmware and in some cases the data might be corrupted or damaged which will be causing problem to some apps. To try to troubleshoot the problem, try to follow these steps:

Step 1: Make sure the device is not on Flight Mode

To connect to a Wi-fi network it is important to check what mode your device is currently on. There are several modes to choose in your device and one of them is the Airplane mode. This mode will disable all network connections in your device including the Wi-fi, it is mostly used when traveling via an airplane to avoid communication problems.

To know how to enable or disable the Airplane Mode, follow these steps:

  • Go to Settings
  • Flight Mode
  • Tap Flight Mode switch to enable or disable.

Or

  • Long press the Power key
  • Tap Flight Mode
  • Then, confirm

After following the steps, Flight Mode has been disabled.

Step 2: Check your Wi-fi connection if it’s turned on

To use the internet using Wifi connection, try to check if the Wifi icon is greyed out. If so, then you can activate it by tapping the Wi-fi icon. Most owners just often forgot to turn on their Wifi network without checking the device.

Step 3: Check your router or reset it

This device also needs to be checked if you don’t want any trouble connecting to the internet. Make sure that it is properly set up and turned on, also check if the Wireless connection is switch on and broadcasting decent signal strength. You can reset the router by pressing the reset button to clear all connections and create a new one. If something’s not right on the router, you can simply call your service provider to give you some advice to fix it.

Step 4: Find out if your router enabled MAC filtering

The MAC filtering is one of the useful security features in Wifi connections. It does not only limit the number of users to connect to your wireless connection but also preventing hackers to use your network. If this feature is enable, try to search your Samsung Galaxy S6 MAC address and remove it from the list of filtered addresses and you can enjoy using your Wifi connection. If your didn’t find your device’s MAC address, try rebooting your device and router, and try to connect again.

Here’s how to check your device MAC address: Go to Apps menu > Settings > About phone > Status > View the MAC address. After searching your MAC address, you can then remove it from the list.

Step 5: Delete the system cache and data

If the issue still occurs, you can proceed with the clearing of the system cache files. These are temporary system files and can cause problems if not regularly deleted especially when the device updates the system. So to wipe the cache partition, follow the steps below:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing so, try turning on your Wifi again and check if you are connected to a network.

Step 6: Factory reset your Samsung Galaxy S6

If clearing the system files didn’t resolved the issue and you are still unable to connect to Wifi. Then proceed to Factory reset the device, be advised that performing this method will delete all the files and data stored in the device and restore it back to defaults. We highly recommend to backup all your important files to your SD card or external storage device and put it back after the reset.

To Factory reset your device, follow these steps: Go to Apps menu > Settings > Backup & Reset > Reset device > Erase everything. You will need to enter some important details after the reset just like the first time you got your device.

Step 7: Visit your local Service Center

After the Factory reset and the issue still occurs then bring your device to the nearest Samsung service center in your area, it might be experiencing a hardware issue that only the tech can resolve it. Hopefully we were able to help resolve your issue.

How to troubleshoot your Galaxy S6 that can’t connect to the internet via mobile data

Problem: When I’m at work, I can easily browse the internet or send emails because I can connect to my company’s Wi-Fi but when I’m at home, I use the data. However, this past couple of days I can no longer connect to the internet through mobile data. Can you help?

Troubleshooting: It might be your device that has a slow mobile data connection or no signal at all. You can try checking your mobile data if it’s turned on because if not, then that might be the problem. There are other factors to consider as well that could trigger this issue, it might be a software problem after an update or possibly a hardware issue. Let’s set aside the hardware issue for now and go straight to other possible cause. To determine the culprit, follow the steps below:

Step 1: Make sure you have enough balance

To use the internet using your mobile network connection your device must have enough data credits to use the service. You can also call your service provider to check your balance because if you’ve subscribe for limited credits then this might be the cause of the problem.

The most important factor is your device’s signal strength, you must have at least one or more bars to use the service in your location, and most importantly  that your network provider have enough towers to cover the area. Your signal strength appears on the top-right side of the screen of your device.

Step 2: You can manually check the network available in the area

There are two ways to choose from on what type of network you will use either automatic or manual. When your device is using automatic, it will connect to any network available in the area. This option is mostly used since you don’t have to setup the network when you are out of range of the tower. But, to determine what caused the problem, we will try to choose manual network and try every network options available.

To choose the manual network, follow these steps: Go to Apps menu > Settings > Mobile Networks > Network operators > Search networks > Select one of the networks available > Tap Home key. Once you’re back in the home screen, then start using the internet, you can use another network until you’re able to use the internet.

Step 3: Clear the system cache partition

If this issue is caused by a system crash or corrupted cached files, then you have to manually delete the system cache by booting in recovery mode and wiping the cache partition. Regularly deleting the caches can help your device avoid some crashes and major problems. You can refer above on how to clear system cache and data.

Step 4: Try to Factory Reset your Galaxy S6

If you have tried all the steps above but to no avail, we can recommend to factory reset your device, it might have a software issues. You only have to do this to restore your device back to defaults and remove all installed apps and run only the pre-installed one. However, before you proceed and factory reset your device you have to backup all your important files first and save to your SD card or external storage device.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

You can visit your local Samsung service center if the above steps did not fix the problem. They might be able to fix it and use your mobile data.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 that turns down volume automatically, other system related issues

In this post, I addressed some system related problems with the #Samsung Galaxy S6 (#GalaxyS6) including an issue wherein the system volume automatically turns itself down until the sound icon shows an X on it.

Galaxy-S6-freezing-issues

Continue reading to know about other problems and learn how to fix them in case they happen to you. Here’s the list of the problems you can find in this article…

  1. Galaxy S6 automatically turns down system sound volume
  2. Galaxy S6 freezes if the SIM card is in
  3. Galaxy S6 attempts to update firmware always failed
  4. Music apps close on their own without apparent reason
  5. Gear VR warning always pops up

For those who have other issues and need further assistance, fill up this form and provide all necessary details about the problem. You may also browser through our S6 troubleshooting page and find issues that are similar to yours to be guided accordingly how to deal with them.


 

Galaxy S6 automatically turns down system sound volume

Problem: I have had the phone 10 days.  About 5 or 6 times the volume has gone to the status where there is a line through the sound sign.  I can only return it to the sound setting I have set by turning the phone totally off.  I miss calls or try to make a call and can’t hear the person.  That is how I know it has automatically turned down.  I don’t know if this would be classified as a sound or system problem.

Answer: To know whether it’s a third-party app or pre-installed that’s causing this, boot your phone in safe mode and observe further.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If it was caused by a third-party app, it shouldn’t occur in safe mode but if it does, there’s one more thing I want you to check before doing the master reset: check the Volume Down button as it might be stuck or something.

Assuming the cause of the problem is neither a third-party app nor a stuck Vol Down key, then it’s time you do the reset before sending it in for repair:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Galaxy S6 freezes if the SIM card is in

Problem: It always freezes and cannot be shut down with the power point, it has to be off by pressing the down volume and the power at the same time. now I removed the SIM card  its been working fine and it has not gone off for 3 days now. I have tried to factory reset but it keep freezing. once the SIM card is in it keeps freezing

Answer: If it were a SIM card problem, you must get some kind of errors relating to the SIM card itself. But there are also times when the SIM card is defective but the phone is still detecting it and even getting a service from the network. If you’re 100% sure the phone freezes if the SIM card is in, then call your provider and request for a SIM card replacement.

Galaxy S6 attempts to update firmware always failed

Problem: The system update has never worked for this phone. It fails to update every time. I have just learned to ignore it. I have had the phone since November 2016. While updating the little android symbol tips over while showing the Yellow alert triangle. the system restarts then displays a message that the system has failed to update. I keep getting the update system notification but the system will not update.

Answer: I do get the feeling that you haven’t tried updating the device using other methods. For instance, it’s easier and quicker to update the device using Smart Switch, although you need a computer for it.

Download Samsung’s Smart Switch for computers and run it, then connect your device and click the Update button.

You can also perform and factory reset and then try to update the device via Settings again.

Music apps close on their own without apparent reason

Problem: Listening to music in amazon music or milk and after various amounts of time (3-10) minutes, playlist and what ever music app being used d will shut off and go back to end all process menu (like when you hold down the left bottom key for 3 seconds) or back to a process previously used. I’ve tried removing various different apps, white listing all music apps in task killer, nothing works. Even happens while listening through bluetooth.

Answer: Make sure the button on the left of the Home key isn’t pressed. I don’t think it’s an app issue but could never be sure. It’s wise to boot your phone in safe mode and wait until the same thing happens. If it stopped, then there’s a third-party app that causes it but if it doesn’t occur, then it must be that the button is pressed. You need a technician to do further observations.

Gear VR warning always pops up

Problem: I have downloaded this app around Christmas. It was working perfectly fine up until recently when it started showing that it is connecting to the Samsung VR without me having it actually connected to the headset. I rebooted my phone, restarted it. Formatted it back to the regular setting and it still wants me to download the app. It goes all day long telling me to download the app. or showing that its trying to connect.

Answer: Using a toothpick, try to clean out the microUSB port in your phone; there must be some debris or lint that bridges the pins making the phone to think the VR headset is connected. If it persists though, download Package Disabler from Play Store and disable all VR related packages in your phone. It’s not the best solution but it’s helpful especially that we don’t know what causes it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 got stuck in boot loop or keeps rebooting after a firmware update

I will tackle an issue involving a Samsung Galaxy S6 (#Samsung #GalaxyS6) that entered the boot loop or constant reboots after the recent firmware update. This is one of the most common issues that may occur after updating your device. There hasn’t been any major update rolled out for the Galaxy S6 device yet, so basically, what our reader may have downloaded was an update containing bug fixes and patches.

Samsung-Galaxy-S6-Edge-Recovery-Mode

Minor updates may also cause trouble but any problems that may arise are often fixed without doing some complicated procedure. In fact, this problem kept on happening with previous #SamsungGalaxy devices but the thing is that users couldn’t pull the battery out to perform soft reset, which can potentially fix this kind of problem. I will tackle this issue, too, so read on. Here’s the actual message from our reader to give you an idea how his phone behaves after installing the update…

My phone is stuck in re-boot after I agreed to let the phone do it’s normal update & restart. I’ve read your article on how to reboot a phone stuck in loop, however the first stage says ‘turn off phone’ and no matter how long I hold the power button down for, it just won’t turn off. Any help would be much appreciated. Thanks, Mel.”

If you were looking for a solution to a different issue, visit the troubleshooting page we’ve setup for Samsung Galaxy S6 as it contains many solutions to problems we already addressed. Find a problem related to your and try our suggestions, if they didn’t work for you then feel free to contact us and provide as much details as possible so we can provide more accurate solutions.

Troubleshooting

This guide will be based on how the user described his problem, although, we still follow the standard procedure in troubleshooting a problem considering the fact that we can’t physically diagnose the issue.

Step 1: Reboot your phone

“…I’ve read your article on how to reboot a phone stuck in loop, however the first stage says ‘turn off phone’ and no matter how long I hold the power button down for, it just won’t turn off.

In any problem regardless whether it’s firmware- or hardware-related issue, reboot is always a must. It has been proven time and time again that this very simple procedure is very effective in making any device boot up to its optimal settings.

The problem in this guide is that the user already attempted a reboot to no avail. If the phone refuses to turn off using the typical procedure, then it could be that the phone has frozen. But frozen or not, there’s another way to “force” reboot a Galaxy S6.

Press and hold the Volume down and Power key together for 20 to 30 seconds. This will trigger the simulated battery disconnect, which is equivalent to the Soft Reset (battery pull) on Galaxy device with removable battery.

If you can perform this step and successfully bring the phone back to life, you can proceed with other troubleshooting procedures. In case you failed the first time, try again and again but if the phone won’t whatever you do, then you must have a tech take a look at it. There could be something wrong with the Power key.

Step 2: Boot the phone in safe mode

My phone is stuck in re-boot after I agreed to let the phone do it’s normal update & restart…

The simulated battery disconnect, as I explained in step 1, is one of the device’s fail-safe measure and as long as all buttons function, you can always do this. That’s why it is imperative you bring the phone to a tech in case it won’t respond or reboot when you pressed and held the Power key and Volume down key for 30 seconds.

Now, assuming the phone responds to when you do the simulated battery disconnect, try this to boot your phone in safe mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

In this mode, all third-party or downloaded apps are temporarily disabled but what we actually want to find out is if the phone can boot successfully into this mode because if so, there’s a big chance you can fix the problem.

Step 3: Wipe cache partition

If the Galaxy S6 got stuck during boot up or entered the boot loop after a minor update, more often, some caches got corrupted and need to be cleared so the new system could create new files to replace them. This time, the files would be compatible with the new firmware version.

Assuming you have successfully booted up your phone in safe mode, then you can follow this procedure step by step…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Once you’ve done wiping the cache partition, the phone will reboot and should be able to reach the Home screen. The problem should have already been fixed at this point, if not, then the last step will.

Step 4: Perform Master Reset

Assuming you have already wiped the cache partition to no avail, it’s time to bring the phone back to its factory defaults. This, however, doesn’t mean that the new firmware will be uninstalled; it will remain in the phone but all downloaded apps, files, data and settings will be deleted. The data partition where all system files are stored will be reformatted.

Follow the steps to start your phone in safe mode again and then follow these steps…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

As far as troubleshooting is concerned, this is as far as you go. After all these and the problem remained, send the device in for repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 File Sharing Problems including Screen Mirroring issues

The Galaxy S6 comes with various file transfer options and tools designed to offer file sharing convenience to end-users. But what if all of a sudden, something goes wrong and the supposedly hassle-free file transfer becomes more troublesome?

Galaxy-S6-screen-mirroring

This content will help you deal with this situation. Highlighted in this post are pertinent problems relayed to us by some owners of the #GalaxyS6, who are having trouble transferring contents from their phone to other device or vice versa, as well as #screenmirroring concern.

Problem: Connect Galaxy S6 to Windows 7 PC

“I just purchased this phone and want to sync my Windows 7 data on my desktop with the S6, but I do not want to use the cloud for backup up, etc.  I just want it between the phone and the PC.  I cannot find that option on the Samsung website.  Is there a third party app that is good for syncing? Thanks.”

Answer: You need to use a USB cable to directly connect both devices and transfer photos, music, and other files between your Windows 7 computer and smartphone or vice versa. So here’s what you should do:

  • Ensure your phone screen is unlocked.
  • Use the original (OEM) USB cable or other compatible USB cable to connect your phone to the computer.
  • On your phone, swipe down from the top of the screen to open the notification panel.
  • Tap on USB for… notification and then select Transfer Files (MTP).
  • When prompted with the File Transfer screen on your computer, you can start transferring files by dragging and dropping them into a specific location or folder.
  • Once you’re done moving files from or to your computer, eject your phone from the computer.
  • Unplug the USB cable.

If it’s a Windows computer, there’s no need to download a third-party application. All you have to do is connect your phone to the computer/laptop using the bundled micro USB cable and then open Windows Explorer window on the computer. Scroll down to ‘Devices and Drivers’ or ‘Portable Devices’ section and you should see your Galaxy S6 listed. Just double-click the icon and browse to the folder/files you want to open from your phone.

On the other hand, MAC computers would require you to download and install a compatible version of Android File Transfer app.

Problem: Simple Sharing feature not working, ‘failed to upload to server’ error

“I tried to use Simple Sharing and it doesn’t work. So I keep getting an error that says “server error: failed to upload to server” I cannot get rid of this error. Please help. Thank you.”

Answer: Network problems such as slow Internet/data connection due to server overload can prevent you from uploading files. In this case, your only option is to retry file sharing at a later time. Otherwise, you can try these temporary workarounds:

  • Restart your network connection or Wi-Fi network. (Please refer to the steps below this page, if necessary.) Sometimes, disabling and re-enabling your Wi-Fi network can help get resolve file sharing issues.
  • Reboot your phone.
  • Restart your computer.
  • Retry file transfer via simple sharing and see if it’s already working.

If you’re still getting the same error, please contact your network provider and have them check for any outages affecting network servers in your area.

Problem: Phone not recognized as Media device by Windows 7 PC

“My Galaxy s6 will not be recognized as a media device by my Windows 7 PC. Therefore I am unable to transfer any files, pictures, music from phone to PC or PC to phone. I receive an MTP driver install failure. Please help. I’ve tried everything I know including Samsung online chat, my carrier tech support, and a hundred different Google searches, all to no avail. May have to take my losses and go back to an iPhone…”

Relevant Problem: “Hi, I am hoping you can respond to my email as I have a problem with my Galaxy S6. I wanted to transfer some music and photos from my computer but it cannot detect my phone. It detects my husband’s S5 and my son’s Samsung Ace so is not a cable problem.  I have got the latest version of the Samsung Kies installed on my PC.  I have looked on your troubleshooting pages and found a similar problem whereby I changed the USB debugging mode from on to off.  Although it stated that with debugging mode off, my phone should connect and be detected, this unfortunately is not the case.  I am now at a total loss … Please I need your advice.”

Answer: If you’ve already tried every possible solution, including those that we’ve recommended in our previous posts but still getting the same problem, then you may try this workaround:

  • Open the phone app/dialer.
  • Dial *#0808#
  • If prompted with the USB settings screen, check the MTP or MTP+ADB
  • Click OK.
  • Connect your phone to the computer again.

This has done wonders to some of those who are facing the same issue with their Galaxy S6.

In addition, make sure you have downloaded the necessary USB drivers and install them on your computer. Also check your computer’s settings to ensure Windows automatically detects new hardware attached to it.

Problem: S6 screen mirroring

“How do I watch on my TV or laptop? Which cable do I buy? Thanks in advance.”

Answer: You can use the Galaxy S6 screen mirroring feature to get this done. It allows you to play presentations and videos on your phone and view them on your television screen. There’s no need to purchase any cable. All you need is to enable screen mirroring feature on your device. Once enabled, you can connect your phone to a supported Samsung Smart TV or any HDTV via the AllShare Cast Wireless Hub. There are two ways to enable screen mirroring on your Galaxy S6, through the Notification Panel and Sharing menu.

Follow these steps to enable the feature from the Notification Panel:

  • Go to the Home
  • Open the notification panel by swiping down from the top of the screen.
  • Tap Edit on the upper-right side.
  • Tap Screen Mirroring.
  • Locate and select the device you want to mirror your phone’s screen to.

Screen mirroring option can also be enabled when sharing files like photos and videos. Simply tap Screen Mirroring from the sharing menu options to enable the feature. After that, you ‘re all set to starting playing videos on your big TV screen.

Note: Please scroll down this page to view the steps on how to use screen mirroring with your Galaxy S6 and Samsung TV, just in case you need more help in setting it up.

Step-by-step Intructions

Need help with the steps? Scroll down to the T/S method and follow the steps on how to get it done.

Steps to turn forget network and turn Wi-Fi on or off

  • Swipe down from the Home screen to open the notification panel.
  • Select Settings.
  • Navigate to Network connections
  • Tap Wi-Fi.
  • Toggle the Wi-Fi switch to turn it off or on.
  • Select the Wi-Fi network you want to forget.
  • Tap the Forget

Steps to screen mirror S6 with Samsung TV

First, you need to register your TV to your phone and start sharing screen between your phone and TV and use the Briefing on TV feature.

Here’s how to register a TV to your phone:

  • Turn your TV on.
  • Place your phone close to the television.
  • Open the notification panel on your phone.
  • Tap Quick Connect.
  • Select your TV from the list.
  • Tap the option to Register TV.
  • Start screen mirroring.

Note: A sharing screen icon will show up on your phone when it recognizes the registered TV while you’re watching a video. To stream the video from your phone to your TV, simply tap that icon and you’re good to go.

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If you have other questions and/or problems with your device that need to be addressed, you may send them to us and we’ll do our best to help you out. Should you be interested in getting help from our Android support team, just complete and submit the Android Questionnaire Form we provide in our Troubleshooting Page. We also offer a Tutorial section where you can browse for step-by-step guides on how to carry important tasks or use certain features of your device. We’ve also posted solutions to other device problems we’ve got from our readers on our T/S pages, so feel free to refer to them when needed.

Fix Facebook app that doesn’t update feed on Samsung Galaxy S6 after Marshmallow update

  • #Facebook app stopped updating its feed on the #Samsung Galaxy S6 (#GalaxyS6) after the #Marshmallow update.
  • Galaxy S6 keeps on saving icons and thumbnails of all apps installed on it.
  • Phone has a difficulty updating apps from the Play Store after an update.
  • Facebook app cannot connect to its servers; works a while but disconnects after a few moments. The same thing happens to the Messenger.
  • Galaxy S6 cannot re-download YouTube app; it shows Google Play Store error 495.

Galaxy-S6-facebook-not-updating

Facebook’s official app is among the applications that seem to have trouble pulling updates after the Marshmallow update for the Samsung Galaxy S6. I included a couple of problems below that best describe the issue.

Read on to learn more about these problems and how to deal with them in case you’ll encounter one in the future. If you already contacted us regarding an related issue, then try to see if your concern is among the ones I cited.

You may also visit our troubleshooting page if you have a different problem and use the solutions we provided. If they don’t work or if you need further assistance, contact us by completing this form. Make sure to provide us with sufficient information so we can help you better.

Q: “Facebook feed isn’t updating since the update. Only when you close the app and re-open, still then it take a few tries. My emails are not syncing since the update. Only when you close the app and re-open but previously you could just pull down and it would sync.

A: If you haven’t changed any settings after the update and these problems occurred, then it must have been the system cache that got corrupted. Delete the cache to force the new system to create new ones. Follow these steps…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Q: “Somehow icons and graphics from apps are getting saved to my phone. I have a photo I can show you if you email me. Literally hundreds of icons, graphics, and small videos are hidden in my phone. Every time I backup photos from my phone to my computer, at least a hundred app related images transfer over, mostly from Podcast Addict. However, the images are not visible in my gallery, they only show up when I sync. I’m not sure what is happening, but I believe it is causing my phone to become overloaded and crash. My apps will not stay open. I will disclose that I did drop my phone in water for a few seconds a few months ago and I did the rice trick, but this was happening prior to that. Would you be able to take a look into why this would be happening? It’s extremely obnoxious and I’m worried I have a bug in my computer. Thanks!

A: I think liquid damage has nothing to do with it although we really can’t pinpoint the cause why this is happening. I don’t know how many apps are doing this and where they’re saving their thumbnails but if only you can locate the folder, you can easily delete those thumbnails. Every app does save caches on your phone’s storage including thumbnails. In fact, even advertisements do that. There’s nothing much to it and I don’t think thumbnails could do more harm to your phone but then even thumbnails uses up storage. So, find them and delete all of them.

Q: “I want to update my apps through the Google Play Store, but do it on WiFi.  For some reason, the apps won’t update and I get an error that it could not update the app.  It does not matter which app.  However, I can update apps over the network. I have rebooted my phone and tried to update one of the apps on WiFi and it still would not allow updating.

A: Verify if you can connect to the internet over Wi-Fi. Try browsing some websites or download apps from the Play Store. I understand you can’t update but you never mentioned about not being able to download and install apps. If you can neither browse nor download apps, then the problem isn’t with your phone but with your Wi-Fi connection.

However, if you’ve verified your phone has an active internet connection and this problem occurs, then it’s time you did the master reset but make sure you backed up all your data before following the steps below:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Facebook keeps saying cannot connect right now, but when i close apps and restart, facebook works for a while then does the same thing. News feeds do not update. Messenger also states it is connecting then works, but then starts connecting again, when there is plenty of service from wifi and mobile data. I then close the app and restart and it works, temporarily.

A: It’s difficult for us to determine what the problem with your phone is and considering you didn’t provide us with sufficient information, we even can’t assume the issue here. Just backup your data and do the factory reset and see if that works.

Q: “The only issue I am having is with my YouTube app. It will not play videos in the app, only on the Web browser. It always says “connection to server lost, tap to retry,” so I tried restarting my device, which didn’t work. I found online that your proxy settings should be on none, which mine are, but I changed them and then changed them back to make sure. As my last attempt to fix it, I uninstalled youtube, and now it will not reinstall. It gives me the error code 495 when I try to re-download it.

A: This problem has been happening to a lot of users recently and the good thing about common problems is that some already found solutions or workarounds. So, for this, try removing your Google account first, reboot your phone and set it up again. After that, try downloading or updating your apps. If the problem still persists, try the following:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Play Store.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

This should do it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix common Samsung Galaxy S6 internet connection issues & other connectivity related problems [w/ Troubleshooting Tips]

The internet is one of the reasons why smartphones exist and for a device as expensive as the Samsung Galaxy S6 (#Samsung #GalaxyS6), having no #internet connection any time of the day is big disappointment. In fact, we received a lot of emails from our readers with connectivity issues and about 70% of those messages sounded like rants.

Galaxy-S6-Wi-Fi-Problems

I understand exactly how it feels to lose connectivity especially during the time when you needed it the most. So, I really can’t blame our readers if they felt like cursing their providers, their phones, and Samsung. If you’re having a related issue, I advise you to go through the troubleshooting tips below.

Troubleshooting Tips for Connectivity Issues

Whatever your phone is, these tips may come in handy.

  1. For a Wi-Fi connection that keeps dropping and reconnects immediately after being cut-off, it’s most likely the Smart network switch that’s causing it. Disable it immediately.
  2. If you can’t get internet connection while on mobile data, then it must be the APN settings you have to double check. If you don’t know the correct settings, call your provider and ask for it.
  3. Slow Wi-Fi connection may be a network problem. Make sure you set your router to a frequency with less interference. Also, rebooting the router often helps.
  4. For slow mobile data connection, it may still be a network related problem. For instance, you use 4G yet the connection is slower than 3G, it might be that your provider throttled down your connection speed. This occurs if you already used up the bandwidth cap for the current billing period. Calling your provider is your best bet.
  5. If your phone always notifies you about an available Wi-Fi network and there’s nothing except your own network, it’s still the Smart network switch. You can disable that feature or turn off mobile data. Whichever works for you.
  6. For authentication error on a Wi-Fi network, it’s always the Password that’s the issue. Just make sure you enter the correct one.
  7. If your phone can’t detect any Wi-Fi signal out of the blue, try wiping the cache partition; if that won’t work, then do the master reset.
  8. Should your S6 lost mobile data connection after an update, it’s still the APN settings. It might have been deleted or reset.

I hope these tips will be helpful for you. If you have other concerns and need further assistance, feel free to contact us by completing this form and hitting submit. It’s a free service so don’t worry about anything. All we ask of you is you provide us with relevant information about the problem. You may also visit our troubleshooting page, look for issues similar to yours and use the solutions we provided.

Galaxy S6 connectivity issues reported by our readers

If you contacted us recently about this issue, then try to go through the list below to see if your concern is among the ones I cited in this post.

  1. Galaxy S6 mobile hotspot Network name is invisible to other devices
  2. Galaxy S6 keeps switching from 3G/4G to Wi-Fi, how to prevent it?
  3. Galaxy S6 can still send messages even if not connected to either mobile data or Wi-Fi
  4. Galaxy S6 is very slow, doesn’t respond quickly, uses a lot of data
  5. Galaxy S6 doesn’t reconnect with known Wi-Fi network
  6. Galaxy S6 Wi-Fi keeps turning on by itself (Verizon)
  7. When on Wi-Fi Galaxy S6 disconnects and reconnects again, when on mobile data it prompts “connection error”
  8. Galaxy S6 pauses video playback and games every 10 seconds, happens on all Wi-Fi networks

Galaxy S6 mobile hotspot Network name is invisible to other devices

Problem: My phone does not show up in any other Wi-Fi hotspot list. I have tried reversed and my S6 connects just fine to other units. But S6 AP does not show up on other devices. I have changed name,  restarted phones and tried open AP without success along with different channel encryption and at different times. I just got the phone and thought Wi-Fi overall to my home network was going down often so I found  *#0031# > WiFi > disable wifi power saving. But I cant find any solution on my hotspot sharing problem please help!

Solution: I am sorry to hear you have gone through all that trouble to no avail. Actually, there is a setting that allows you to hide the Network name of your mobile hotspot and I think that’s the reason why it’s not showing on other devices. Go to Apps > Settings > Hotspot > Configure Mobile hotspot.

In this screen, you can find an option ‘Hide my device’ and it must be the culprit. So, disable it. But the thing about it is while your network is invisible, you can still be able to connect to it by manually entering the Network SSID or name and the Password. But anyway, I think that would solve your problem.

Galaxy S6 keeps switching from 3G/4G to Wi-Fi, how to prevent it?

Problem: I cannot turn OFF my advanced settings for “Network Notification” and stay connected via 3G or 4G.  My phone is constantly switching me to Wi-Fi while at work and I cannot be connected to my work Wi-Fi on my phone. 

I’ve tried to operate under Power Saving mode, but it still switches when it detects the Wi-Fi network.  How do I stay connected via 3G/4G?

Solution: There’s a setting that allows your phone to automatically switch from one network to another (i.e. mobile data to Wi-Fi and vice versa) if it detects the other has better reception. This feature is supposed to make the phone even smarter but the thing is if the phone keeps switching between networks, it will result to no connectivity. So, if you only want to get connected to mobile data (i.e. 3G or 4G), follow this:

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap Off to disable it.

Galaxy S6 can still send messages even if not connected to either mobile data or Wi-Fi

Problem: Before when I will turn off my mobile data, I can’t send any message like messenger or hangouts, but I think after some updates, even when I turn off my mobile data, I can still send a message even if I’m not connected to a Wi-Fi. What am I gonna do about this?

Answer: If you are 100% sure your device is not connected to both mobile data and Wi-Fi but still can send messages that require internet connection, then let it be! I guess every smartphone owner in the world is looking for ways to use those expensive services without paying a dime. You’re in luck! Your phone is doing a miracle.

Seriously though, continue using that and see if there’s any change in your monthly bill. Or, if you are really comfortable using services you haven’t paid for, then I suggest you do the master reset or report it to your provider.

Galaxy S6 is very slow, doesn’t respond quickly, uses a lot of data

Problem: I have a Samsung Galaxy S6 active phone, I don’t know what it’s powered by lollipop whatever. It’s slow, doesn’t respond quickly, uses up a lot of data and other issues. Thanks for any and all help. I know nothing  about this.

Solution: I have a feeling, based on your description and how you described the problem, that you don’t want to undergo the hassle of finding the culprits and doing very exhausting troubleshooting procedures without the guarantee of fixing the problem. So, I suggest you just backup your files, pictures, videos or anything you don’t want to lose and do the master reset. Just follow these steps and your phone will become faster after that.

How to do master reset on Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 doesn’t reconnect with known Wi-Fi network

Problem: My Galaxy S6 doesn’t always reconnect to my home Wi-Fi after being out and on a Wi-Fi hotspot. I have many optimum (my cable provider) Wi-Fi hotspots which helps conserve data usage, but when I return home, it often doesn’t reconnect to my homes Wi-Fi. Help!

Solution: All you got to do is enable the Smart network switch so your device will automatically connect to your Home network. Follow these steps:

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap On to enable it.

If the issue persists, then I suggest you turn off mobile data when you arrive home. You can do that in a few taps so I don’t think that’s a hassle.

Galaxy S6 Wi-Fi keeps turning on by itself (Verizon)

Problem: Wi-Fi keeps trying to turn itself on. When using phone as hotspot, error message pops up telling me I need to disable hotspot to be on Wi-Fi network and asks to disable the hotspot. This happens in the middle of running apps and games disrupting them.

Solution: Since you’re on Verizon, there’s a setting that’s embedded in the firmware that can manipulate Wi-Fi connection. Under Advanced Wi-Fi settings, find the option “Auto connect” and un-tick the checkbox. That should fix your problem.

When on Wi-Fi Galaxy S6 disconnects and reconnects again, when on mobile data it prompts “connection error”

Problem: Hello. I have the Galaxy S6 Gold 64gb. Every time I’m connected to Wi-Fi, it disconnects and recon again…every 30 minutes. I also noticed when I use mobile data (4g) I got notification from some apps “connection error.” I have the SM-G920F version SIM free. Can you help me to resolve this issue?

Thanks.

Solution: It still have something to do with the Smart network switch feature. As I said earlier, the feature will allow the device to scan for available networks and switch to the one with a better reception. But more often than not, if the feature is enabled, the phone will switch between networks non-stop and this results to no connectivity and frequent prompts of Wi-Fi network availability. So, to stop all this, all you need to do is disable it:

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap Off to disable it.

Galaxy S6 pauses video playback and games every 10 seconds, happens on all Wi-Fi networks

Problem: When I’m watching videos or playing games they pause about every 10 seconds. Sometimes they pause faster and sometimes it takes longer before they pause. This doesn’t happen on any of my other devices and it happens on all Wi-Fi networks. The videos will pause and i can press play right away and it’ll play almost immediately. Its very annoying and makes playing games very hard.

Troubleshooting: This kind of problem needs further troubleshooting to know what the cause is. Once you have an idea what’s causing it, that’s the time you can formulate a troubleshooting procedure to fix it. If it’s beyond your ability then, at least, you know you need a technician to fix it for you.

Now, here are some things you can do to isolate the problem and eventually know what the culprit is:

  1. Boot your phone in safe mode – once all third-party apps are disabled and the issue still occurs, then it’s clear it must have something to do with the firmware.
  2. Perform a master reset – you’ll have to backup everything in your phone first as they’ll be deleted and then reset your phone. In case the problem still occurs after that, it’s time you sought help from a technician who can closely observe the performance of your phone.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 “Warning: Camera failed” error [Troubleshooting Guide]

The error message “Warning: Camera failed” with the #Samsung Galaxy S6 (#GalaxyS6) that often occurs when the #Camera app is launched has two common possibilities. The first is that the app and the sensor are out of sync and while the former already loaded, the latter may haven’t been able to initialize and therefore the error message is issued to let the user know.

Galaxy-S6-camera-failed-error

Secondly, it could be an issue with the hardware itself and this also has a lot of possibilities like damaged sensor, auto-focus function isn’t working, the phone suffered liquid or physical damage, etc. the point is, we won’t be able to know what really is the problem with the device unless we troubleshoot. That’s why we take time reading the messages of our readers and do our own research so we can provide accurate solutions.

For our readers who have other concerns, make sure you visit our Galaxy S6 troubleshooting page for we’ve already solved a lot of problems with this device and listed our solutions on that page. Find issues that are similar to yours and use our solution. If they don’t work and you need further assistance, then contact us through our Android issues questionnaire and we’ll get back to you as soon as we can.

Error “Warning: Camera failed” shows up when opening the camera

Problem: Hi. I own the Galaxy S6 phone since last year. I encountered issues here and there but was able to fix them as they’re minor. But recently, there’s an error that I can’t just shake off. It’s the error “Warning: Camera failed” that shows up in a small window every time I open the camera. What gives? Can you fix it?

Problem 2: When I take pictures and open the camera, I am greeted with the message “Warning: Camera failed.” It seems that the latest update messed up my phone so badly as this problem started after the most recent update. I don’t really use the camera of my phone that often but it’s just good to know that whenever necessary, I can just point the phone and shoot. For a device that’s worth hundreds of dollars, it should work properly without any issues but it seems that’s not the case with my Galaxy S6. Can you help?

Troubleshooting: The error could actually mean two things; first, the camera app crashed and caused the sensor to fail as well; second, the sensor itself is the problem. To know which is which, boot your Galaxy S6 in safe mode and try to open the Camera app from there.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

If the same error shows up in safe mode, then the next thing you should do is reset the phone to rule out the possibility that the firmware is causing the app to fail.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset fails, there’s nothing much you can do about it. So, send it to a shop or store where you bought it and have the technician check it for you.

Error “Warning: Camera failed” pops up when camera saves picture

Problem: Randomly an error shows up after I snap some pictures. It doesn’t pop up while snapping photos but when the camera is trying to save them. The camera app would freeze for a few seconds and then the error shows up. It’s not doing this before, it just started recently and I don’t have any idea what causes it. Help.

Troubleshooting: I remember during the time of the Galaxy S5, this problem kept on happening and more often, it occurs after an update. But whether or not you have recently updated your phone, the solution to this problem is to delete the system cache, at least, that’s one procedure that works. On the other hand, if the wiping of the cache partition fails, then you have to follow the same procedure as above: safe mode first, then reset if the problem remains.

Here’s how you delete the system cache….

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Error “Unfortunately, Camera has stopped” while accessing pictures via Gallery

Problem: I take a lot of photos with my new Galaxy S6 but when I view them using the Gallery app, an error would pop up saying “Unfortunately, Camera has stopped.” It doesn’t make any sense because it should be the Gallery that should crash, right? But why is it that the camera crashes instead of the gallery? Can you explain and please help me. I’m afraid of losing my photos. Thanks.

Problem 2: About a couple of months ago, I was getting the camera failed error but it got fixed on its own. As of late though, my Galaxy S6 seems to be having a hard time loading the camera. There are times when I hit the app it just opens without a problem but more often the error “Unfortunately, Camera has stopped” shows up. I hope you guys can help me with this as I really want my phone to work. thanks.  

Answer: The reason why the error is showing the Camera app being the one that crashed instead of the Gallery is because these two apps work side-by-side. When the camera is open, the Gallery is on standby as it’s the one managing the pictures of videos taken by it. The same thing goes for the camera, when the Gallery is open, it waits until the app calls upon it. In your case, I think it’s really the camera that has some issues so try to clear its cache and data and see if that works.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then do the same thing for the Gallery app. Don’t worry, none of your photos or videos will be lost but it’s advisable you back them up somewhere safe.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Samsung Galaxy S6 that is not recognized when connected to PC and ‘Unfortunately, Delivery has stopped” error message

The best thing about having a premium smartphone like the #Samsung Galaxy S6 (#GalaxyS6) is that you can save a lot of files in it and transfer them later to your computer for backup. You can also easily transfer files from your computer to your phone anytime you like. The point is, connecting the device to a computer can be done without a hassle; it’s plug and play! But what if one day your phone can no longer be detected by your computer?

In this post, I will tackle three issues starting with the error message “Unfortunately, Delivery has stopped.” It’s unclear if the app is a third-party or pre-installed one so we really need to do so some troubleshooting. Read on to understand why this error occurs, what causes or triggers it and what you need to do in order to get rid of it.

The other problems are about phone-computer connection that fails. The normal process is that when you connect your phone, in this case a Galaxy S6, to a computer, the latter can detect it and install necessary standard drivers so that the phone will be recognized. After that, you can now transfer files to and from your phone. That’s not the case for some users that’s why we publish posts like this. Continue reading to understand these issues and learn how to troubleshoot your phone that’s suffering from any of them.

If you have other problems, however, make sure you visit our Galaxy S6 troubleshooting page for we have already addressed a lot of issues with. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit.

Galaxy S6 keeps showing “Unfortunately, Delivery has stopped” error

Problem: I keep getting errors saying “unfortunately, delivery has stopped.”

I’m also having issues with text messages coming in hours later.

Troubleshooting: Having this kind of issue can annoy anyone especially if you are in the middle of using your app and suddenly out of the blue the error pop-up and force closed the app.

One thing that we are pretty sure about this problem is because the file might be corrupted or damage while using the app. It is most commonly experienced when playing games, social media apps, etc. it depends what apps are affected. But, don’t worry follow the steps below to determine and might help you fix the problem.

Step 1: You can force reboot your device

If you haven’t tried to force reboot your device then you have to do it. There are instances that a simple restart can resolve the issue especially if the device was just recently finished a software updates.

Step 2: Clear the app cache and data

In clearing the cache and data of the app, it will remove the corrupted or damaged temporary files and avoid crashes. There is a tendency that the device has malware that damage some files causing the app to crash. How to clear cache and data, follow the steps below:

  1. Go to Apps menu
  2. Tap Settings
  3. Tap Applications, then select Application Manager
  4. Navigate through the All tab by swiping left or right
  5. Find your app Delivery that is causing the problem
  6. After finding the app, tap the app
  7. Tap Clear data option
  8. Tap Clear cache option
  9. Go back to Home screen

Once you’re back to the main screen, try running the app again and observe the device if the error will display again. It will take several minutes to several hours observing the device, to see if error still occurs.

Step 3: Try to uninstall and reinstall the app

If it happens that this is a third-party app, you can try uninstalling and reinstalling it back if the error keeps on appearing, you can try and search from Google Play and reinstall it. It will take a few seconds to fully uninstall the app and a minute or more to reinstall it back depending on file size.

This procedure will get rid of the files and data saved by the app after installation. Those files may have been corrupted or damaged and when the phone continues to use them, conflicts occur and error messages like this one may pop up.

This is the first time I encountered this problem. Although I’ve already encounter similar errors caused by different apps before, I think this is definitely a third-party app that crashes. So, after reinstallation and the error still pops up, it’s time we isolated the problem.

Step 4: Reboot your phone in safe mode

There is always a possibility that the problem is caused or triggered by other third-party apps. Let’s rule this possibility out by restarting the device in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While in this state, try to see if the error still shows up and if so, then it might be a firmware issue. Otherwise, you just have to find the app that’s causing the problem and uninstall it.

Step 5: Wipe cache partition

Wiping the cache partition should be done if the problem is with the firmware, that is if the error still shows up in safe mode. The device may have suffered from corrupt caches caused by apps constantly crashing or a firmware update. Don’t worry, wiping the cache partition won’t delete any of your apps, data or files. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 6: Master reset your phone

Lastly, if the error still occurs, then you have no other choice but to reset the phone. It will certainly fix the problem but it always comes at the end because of the work it entails in backing up all your data and files. Nevertheless, it’s a necessary thing to do if the problem continues after doing the steps above:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this guide helps.

Galaxy S6 can’t be recognized when connected to PC

Problem: Hello, I’ve had my Samsung Galaxy S6 for one and a half years. It’s been working well, however today I was trying to connect it to my PC through USB, but it seems my computer can not find my phone device. Never had this problem before. Could you tell me how to fix this problem? – Ana

Troubleshooting: Hi! The easiest way to transfer important files is to plug it directly  to your computer. You don’t have to worry about this problem, this is a driver-related issue and can be fixed. If this the first time that you have experienced the problem, you can try plugging your USB cable to a different USB port and it might reinstall the driver again and to let your PC detect and recognize your Samsung Galaxy S6.

If it is not recognized, you can download the driver for your Samsung Galaxy S6 from the company’s website. Once installed, you can plug your device again and it will be recognized and you can copy your important files. So far, that is the only solution we can recommend for this kind of problem. However, please don’t hesitate to connect with us again if the problem still occurs.

Galaxy S6 only charges when connected to computer

Problem: Yesterday I was able to transfer some files from my computer to my phone, which is the Galaxy S6. Today, however, the phone just charges when I connect it to my computer. I can no longer transfer my photos or files from or to my computer. Can you please help me out? Thanks a lot!

Troubleshooting:  There’s no problem with your device. It’s just that the USB connection option was changed from MTP to Charging only.  Pull down the notification shade and look for USB option and change it from there. The device should be detected and recognized as USB or camera so you can transfer files or photos.

If the problem remains, however, then verify you’re using the original USB cable. Remember that not all USB cables are the same. There are those that don’t have data so the phone naturally charges only when connected. You may also use a different cable to verify further if it’s an issue with it. Buying a new charger might be the last thing you need to do if all else fails.

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