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How to fix Samsung Galaxy S4 that keeps turning off on its own & other power related problems

We have received several emails from Samsung Galaxy S4 (#Samsung #GalaxyS4) owners whose phones are now randomly rebooting. This problem may be caused by a failing battery, crashing apps or a firmware issue and I will tackle all these in this post.

Samsung-Galaxy-S4-keeps-rebooting

There are three problems I will cite in this post and each of them represent each possible cause I mentioned above. The first describes the S4 to turn off on its own and when it comes back on, the battery percentage shows it has drained so much over such very short period of time.

The second problem suggests that it’s really the firmware that’s causing the issue since it started happening after an update. It does make sense, actually, because updates often cause corruption in some of the caches and/or data, which will result to performance-related problems including random reboots.

Lastly, the third problem is a bit complicated as it is triggered by several apps that are possibly crashing simultaneously. I’ve seen this problem many times already and I know some apps may greatly affect the performance of the phone to the point that it would freeze, shut down or reboot randomly.

Before we go any further though, if you have other problems with your phone, make sure to visit the troubleshooting page we’ve setup for the Samsung Galaxy S4 as it contains hundreds of solutions to the problems we already addressed in the past. We may have addressed your concern already so try to find issues related to yours and follow the suggestions we provided. If they won’t work for you, then feel free to contact us by filling up our Android Issues Questionnaire.

Galaxy S4 reboots, battery percentage drops

Problem: My Samsung Galaxy S4 keeps turning off on its own all the time, it could be on 100% and turns off. When it did turn back on the phone would no longer be on 100%, it could be in the 60’s sometimes less, sometimes more. When the phone turns off, it goes to the start up screen then goes blank again. This process repeats over and over. To make it go back to normal I would have to plug it into a charger and it would turn on but now when I plug the charger in the same thing happens when the start up screen shows. Why is this happening?

When I go on camera to take a photo if the real camera is on it works, but when I switch to front camera the screen either shows what the last thing the back camera was facing or when I go off camera and back on and the front facing camera is on it will just be a black screen.

My phone is still in the guarantee, should I get a new phone or replace the battery. if replace the battery will this solve the camera problem?

Troubleshooting: Most often, service providers and retailers allow only a 15-day grace period to replace your phone with a new unit. Beyond that, the warranty means that you’ll only get a free service for as long as the damage is warrantable. So, the option of getting a new phone is out of the question if your unit is more than 15 days, which I believe it is.

Now, about your problem, it’s obviously the battery. I am not sure how many times the phone turns off or reboots on its own everyday but if it happens twice or three times already, the firmware may have something to do with it. In this case, the first thing you should do is to try the soft reset (battery pull).

  1. Remove the back cover and pull the battery out.
  2. Press and hold the Power key for 30 seconds.
  3. Replace the battery and then the back cover.
  4. Turn the phone on.
  5. Now observe closely if the phone would still turn off or reboot.

However, if the problem occurs many times a day, say 5 times or more, it surely is a battery issue. Since you couldn’t get a new phone, buying a new battery is your best bet to fix this problem.

Galaxy S4 randomly reboots after firmware update

Problem: Hi, I updated by Samsung Galaxy S4 recently and since then it keeps shutting down on its own and restart. There are instances when the phone freezes for several seconds to a minute (I think), then it will reboot. It happens several times a day and I am sure prior to the update this problem didn’t happen. I am at loss here because I’m not really that technical and I need my phone for a job. I still have more than six months left in my contract before I can upgrade so, basically, I need to get the most of this phone. I need your expertise on this. Thank you! Any help will surely be appreciated.

Troubleshooting: As I said earlier, corrupt caches and data in the system may greatly affect the performance of the phone. In fact, many users experienced reboots and auto shut down after firmware updates especially major ones. But since we really don’t know for sure if only the caches were affected, we need to perform a general troubleshooting procedure and it should start with the wiping of the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

After the procedure, closely observe your Galaxy S4 to know if the problem was fixed. If not, then you have no other option but to perform a master reset. But before you do that, make sure to back up all important data and files saved in the phone’s internal storage as they will all be deleted.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

The reset will fix the problem for sure, otherwise, you need someone who knows how to manually flash a firmware and have it reinstalled on your phone.

Galaxy S4 shows errors, freezes and then reboots

Problem: I have a Galaxy S4 that’s more than two years old already and as of late, it started to show a bunch of errors relating to some apps that stopped working. Then, the phone will freeze and hang sometimes. But most of the time when those errors pop up, the phone will reboot. The most annoying thing is that the problem could happen even if I’m on a call. It happened several times already that my callers thought I dropped the calls, which I didn’t. How can I fix this problem without going for a trip to a technician or paying for anybody’s services? Thank you!

Troubleshooting: Now let’s go to some more complicated issues. The fact that there are errors that keep popping up is evident some apps have conflicts with the firmware. The users didn’t mention if the problem started after an update because if it did, then following the procedures above will fix this issue.

However, for the mind that wants to know more, one way to know if it’s just the apps that’s causing the random reboots or the firmware is to boot the phone in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the errors still show and the phone still reboots, it means the problem is with the firmware and the master reset (step-by-step instructions above) can fix it. However, should the phone works normally in safe mode, it means only some of the third-party apps are crashing and causing the reboots. One way to know which one is to go through each error and get the name of every app mentioned. And then, you can go ahead and uninstall them. If there are plenty of them and you’re not really into uninstalling each problematic one by one, then backup your data and follow the instructions on how to master reset your phone. That will do it.

I hope this post can help you one way or the other. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 that can’t receive text messages & other SMS related problems

In this post, I will address a problem involving #GalaxyS4 that’s not receiving texts and other issues related to sending and receiving SMS messages.

Galaxy-S4-not-receiving-texts

The Short Message Service (SMS) is one of the most common services smartphones have. It’s a pity if a powerful phone like the #SamsungGalaxyS4 has difficulty sending and/or receiving 1KB worth of data sent over cellular network. If this problem happens to your phone, there’s a big chance some settings have been messed up or there’s an issue with your provider’s network, although there were also cases caused by hardware problems.

I will walk you through how to troubleshoot this problem and we will follow safe and standard procedures. There’s no need to dig deeper into the problem because if it’s network-related, then there’s not much we can do about it. However, you still need to know some information so you can explain the problem more clearly to your service provider if you need help.

Before we go the our troubleshooting, if you have other issues with your phone, visit the troubleshooting page we made for #SamsungGalaxy S4. It contains hundreds of solutions to problems we already addressed before. Find issues related to yours and try the solutions. If they won’t work for you, then feel free to contact us as we are always willing to help.

Basic Troubleshooting

The purpose of this troubleshooting is to know what the problem is but it doesn’t guarantee a fix especially if it’s a network-related issue. If you were to let a technician take a look at your device, you’ll probably be asked what troubleshooting steps you’ve done. In case you don’t want to go through the hassle of finding the culprit, as early as now, I suggest you have someone check the phone up. For those who are willing to spend time tinkering their phones, then follow the steps below…

Step 1: Reboot your phone if you haven’t done it yet 

If the problem occurred without apparent reason, there’s a chance it’s just a minor glitch either in the system or hardware. A troubleshooting procedure as simple as reboot often fixes problems that are temporary that those that occur out of the blue.

If the reboot didn’t fix the problem, I suggest you do it again but this time, pull the battery out for 30 seconds just to drain off electricity store in the components. This procedure refreshes the phone’s memory and has been proven effective over and over again.

There’s no guarantee the problem will be fixed but there’s nothing to lose and it only takes less than a minute. It might just save from all the troubles in going to a shop or paying for expensive services of a tech.

Step 2: Check the signal bars 

A phone that can’t get signal can’t send/receive text messages and make/receive phone calls. In this step, try to see if the phone is getting a signal. If it doesn’t, then it could be a network problem especially if the problem occurred without apparent reason. While glitches happen all the time, a simple reboot (step 1) often takes care of them.

However, if the phone can’t get a signal after it got wet or dropped, then it must be a hardware problem. Don’t wait for it to worsen, bring the phone to a technician and have it checked. Please note that liquid damage isn’t always covered by warranty.

Step 3: Attempt to make a call 

Assuming the phone still gets good coverage, try making a call to know if this is a service-related concern or an issue with the phone. If you can make phone calls, then there’s no reason for you not to be able to send/receive text messages unless you have limited number of messages in your account.

Another thing that could prevent your from receiving text messages is when the inbox is full or the text message limit was reached. Try this…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Touch the Menu icon on the upper-right corner (3 dots).
  4. Tap Settings from the options.
  5. Tap Delete old messages.
  6. Now tap text message limit.
  7. Increase the number of messages to be received.
  8. Touch OK.

After increasing the number of text message limit and you still can receive texts, it’s time to reset your phone. But before that, make sure you backup all important data in your phone as they will be deleted during the process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Other Messaging Related Problems

Can’t send text message

Problem: I just can’t send text messages. As soon as I hit send, it says ‘failed’ immediately. I receive texts, emails, groupme, and hangout posts. I can send emails, post on groupme as well. I just can’t SEND texts (sms or mms). It is an unlocked phone (originally Verizon) with a straight talk Sim card.

Answer: It must be the message center number that’s causing this. Try going to Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. If there’s no number in the field or if you don’t know the correct one, call Straight Talk right away. I can’t see any other reason as to why a phone can’t send SMS but can receive one.

Can’t send texts after putting in new SIM

Problem: I have recently bought a Galaxy S4 (Verizon) from my friend. When I put in my cricket (part of AT&T) SIM card only calling worked. I looked up how to fix the internet and found a guide that showed me how to change it from Verizon internet to AT&T internet and now my internet works. However I have a problem with sending text messages, I receive text messages on my phone but can not send any. Please help!

Answer: It still boils down to the Message Center number but let me explain briefly why. Your Galaxy S4 is a Verizon variant, needless to say, it’s pre-programed to work well with its network. Putting in a new SIM will not automatically change the Message Center number. So, please follow this: Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. You may call Cricket if you don’t know the correct number or if it’s not indicated in the SIM card.

Can’t receive texts

Problem: My son has a Galaxy S4. I have an S5. The problem is that he is not receiving my texts. He receives everyone else’s just fine. On my end it shows as sent. I have had no problems receiving his texts or any for that matter. Please advise. Thanks.

Answer: Have him check if your number is blocked in his phone. There’s no other reason he can’t receive a text message from you but can receive messages from other numbers.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S4 that charges slowly when turned on & other charging related issues

We’ve already published a few articles regarding Samsung Galaxy S4 (#Samsung #GalaxyS4) that won’t charge but we never addressed a related issue wherein the device charges but very slowly especially when it’s on. Basically, the phone uses or drains battery that the charge can’t catch up. I said that because the device charges normally when turned off.

Samsung-Galaxy-S4-Not-Charging

When it comes to charging issues, there are several factors to consider; damaged charging unit, defective cable and busted battery. There’s also one thing that most of us overlook–firmware problem. I want to tackle these things in this post as well as address the problems from our readers that I included.

Before we continue, in case you have other issues with your phone, visit the troubleshooting page we’ve setup for the Samsung Galaxy S4. We already addressed hundreds of problems so find one that’s related to yours and try the solutions we provided. If they won’t work for you, feel free to contact us by filling up this form. Make sure you provide more details in the description field to make it easier for us to assess your concern.

Galaxy S4 charges slowly when turned on, stopped charging

Problem: Recently my phone had been having charging issues, it would take much longer than usual to charge, but I discovered that if the phone was turned off and charging it would charge a lot quicker. So this morning I went to turn off my phone to charge it and it wouldn’t charge and it wouldn’t turn on again. When I went to charge my phone it was on 60% already so my battery wasn’t drained. I however tried to charge my phone anyway but the phone just got really hot, I was thinking this could be a problem with the battery in my phone as I was previously experiencing problems with it charging normally but I wanted to get a specialist’s advice. Thanks.

Troubleshooting: The current issue is that the phone won’t charge and won’t turn on, although it still has about 60% battery left. Frankly, it’s difficult to explain why this is happening or what caused this problem simply because we cannot get to inspect the phone physically. The best thing to do is troubleshoot it and based on the description of our reader, these are the things I would do…

Step 1: Soft reset the phone. This procedure is just like a reboot but with a twist; it will drain electricity stored in some components thus, refreshing the phone’s memory. All you need to do is remove the battery and then press and hold the Power key for a minute. Place the battery back in and attempt to turn the phone. It is very effective for minor hardware and firmware glitches but it’s purpose in this troubleshooting is to bring the phone back to life.

Step 2: Plug the charger in and observe. If the first step failed, proceed to plugging the charger in to see if the phone displays the usual charging signs especially the LED indicator. It is in this step that you will have an idea if the phone still charges. If the indicator doesn’t light up and the phone heats up, then unplug the charger immediately and try the next step. However, if the phone charges fine, there’s a chance that you can turn it on right there and then.

Step 3: Connect the phone to a computer or a laptop. Try to see if the phone will charge with the computer. This will give you an idea if the charger is the one causing the heat up or not. If the phone charges, then it’s time you bought a new charger.

Step 4: Verify the cable is still good. If the phone didn’t charge using the original power adapter or even with a computer, then check the cable as it may have a break or something. A physical inspection from end to end is enough. After this step and the phone still won’t turn on, let the tech check the device.

Assuming you have successfully brought the phone back to life but still charges very slowly when turned on, try to isolate the problem immediately by booting the phone in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone charges at a normal pace in safe mode, it means some of the downloaded apps are causing the problem. You may try to boot to normal mode and check the apps that use more battery and uninstall them. This is one way of addressing the problem, the other way is to perform a master reset to completely get rid of the culprits. The procedure is also necessary if the phone still charges slowly in safe mode.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Galaxy S4 randomly stops charging when plugged in

Problem: I am using my S4 from last 6 months, now its start giving problem while charging the device. When I plug in the charger, it continuously connect and disconnect (even I doesn’t move my phone). I checked solutions but almost all of them have this issue while charging from computer/ laptop. I am having issue while charging from device charger. I am wondering if it is due to phone port or the charger or some software issue. Please, if you can provide any solution to this. Thank you so much.

Troubleshooting: Proper troubleshooting is key to knowing what the problem really is. You’ve already tried charging the phone using the original charger and through a computer and got the same results. The next thing to do is use a different cable. If it’s still the same, then it’s more like the USB port in your phone that has an issue. However, to verify it’s not a firmware issue, try booting your in safe mode and plug it in to charge. Or you may turn off your phone and observe if the same thing happens.

We cannot actually provide a solution to hardware related issues because that’s the work of a technician that can physically check your phone. All we can do is guide you to troubleshoot your problem so you will know what to do next. So, if the charging process cuts off randomly in safe mode or even if the phone is off, then send it in for repair.

Galaxy S4 can’t boot up with a new battery

Problem: My phone turned itself off and now wont charge or turn on. I took it to the T-Mobile shop where they installed a new battery but then it would only show the logo and nothing else would happen.

Troubleshooting: It’s probably just a glitch. If I were you, I would do the soft reset first; remove the battery, press and hold the power key for a minute, place it back it and turn the phone on. If it couldn’t boot up successfully, then proceed with the wiping of the cache partition via recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 drains battery fast

Problem: The charge on my Galaxy S4 charges to 100 percent and then down to 71 percent in 2 hours. I purchased a new battery 2 weeks ago. Now it’s 63 percent in 3 1/2 hours. I have the phone set with location WiFi rotate screen and power saving mode. What can I do to keep the battery from draining so fast?

Troubleshooting: For battery draining issues that cannot be explained, it is always recommended to perform a master reset immediately to know if it’s a hardware issue or just a temporary problem with the firmware. I understand it’s very inconvenient to backup everything but I think it’s more inconvenient if you will run out of battery while traveling.

Galaxy S4 won’t turn on and charge

Problem: I tried a few of the methods to turn on the S4 but still cant turn it on. It appears the welcome notes” Samsung Galaxy GT-xxx” for one second and turn off again. Also, when I charge the battery, it appears the “charging” icon with 0% of battery for one second and turn off again as well. So what can I do to turn it on and keep the data inside?

Troubleshooting: Try to pull the battery out and place it back in. If the phone turns on immediately without press the Power key, then it means the button is stuck. In case there’s not enough battery to power the phone up, try to use a different one (with charge, of course) just to find out if it has something to do with the Power key. Also, if the phone vibrates after it turns off, then it confirms our suspicion.

Pressing the Power key repeatedly multiple times will fix the problem. If not, then it might have been damaged and needs to be replaced. You need a technician to do that.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 can’t get out of boot loop or can’t boot up after insufficient storage error

Here’s one problem with the Samsung Galaxy S4 (#Samsung #GalaxyS4) that’s not common but it could happen to anyone who uses #SamsungGalaxy devices. I’ve seen this problem a couple of times already and while it could be a totally different issue from the ones I encountered, rest assured it’s not a big deal of a problem and you can fix it on your own. The key to solving this problem is identifying what caused it.

Galaxy-S4-boot-loop

According to our reader, her phone prompted that there isn’t enough space left to save the photos but she didn’t specify where the camera stores the pictures and videos, although, it can easily be determined as there are only two places where the app can write directly; either in the phone’s internal storage or in the microSD card.

The error message she got may not even be an error message but a notice or a prompt that literally told her the camera could no longer save pictures in the default storage directory. Prompts like this do not cause any trouble at all let alone force the phone to reboot and enter boot loop.

It may appear as though the error or notice caused this problem but it wasn’t. In fact, it was just one of the signs that something is going on with the phone and that’s what we need to find out. I already have a suspect, though–the microSD card. Find my explanation below.

Now, before we dig into this issue deeper, here’s the actual message from our reader…

I was using the camera when I got the message that I am running out of space and that the images would not save correctly. Then it crashed. Since then (24 hours) its stuck in a boot loop or something.

It comes up with the Galaxy logo and then the animate Samsung startup logo and the shuts down and start the process again. I have tried all the start up methods listed like volume up + power + home key; tried power then volume down; tried EVERYTHING. Nothing seems to work. Please help.” — Riaan

If you have other concerns with your phone, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of solutions to problems we already addressed in the past. Find issues that are related to yours and try the solutions we provided. If they won’t work, then fill up the questionnaire and hit submit so we can help you better. Please provide as much information as possible in the description field.

Make sure it’s not a stuck Power key issue

If the Power key is stuck, it will force the phone into boot loop. I understand there was an error or a prompt prior to the problem but it is necessary to verify it’s not just a switch problem or something. Follow this…

  1. Remove the back cover and pull the battery out (regardless whether the phone is on or off).
  2. Press the Power key multiple times. If it was stuck, this step may be able to fix it.
  3. Place the battery back in and observe closely if the phone turns on immediately after you mounted the battery without pressing the Power key. If this is the case, it’s the Power key may still be stuck or damaged.
  4. If the phone doesn’t power on all by itself, proceed to the next procedure.

Camera saves pictures in phone’s internal storage

I want to reiterate that in this case, it is necessary to know how the Camera is set. Remember, owners have the options to save the pictures and videos on the phone’s storage or directly into the microSD card. Our reader said the boot loop started while she was using the camera and after the “insufficient storage” notice.

If the Camera app was set to save the pictures in the phone’s internal memory, here’s what you need to do…

  1. Reboot the phone twice or more as it may be just a glitch.
  2. If the phone is still stuck in boot loop, then try booting it in safe mode just to see if it could do that successfully.

Booting in Safe Mode

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Assuming the phone has booted successfully in safe mode, verify how much storage space is left in your phone’s internal storage. If there isn’t enough, then connect your device to a computer and transfer some files, pictures, videos, music, recordings, etc., just to make some room. After you’ve done this, the problem must be fixed already.

Camera saves pictures directly to microSD card

In case the Camera app was set to directly save pictures/videos to the microSD card and the “insufficient storage space” error is popping up, then you should immediately check if it’s true that it’s almost full. If so, try setting the camera to save files in the phone’s internal storage to find out if the issue is all about the storage space almost running out; this is also a temporary solution until you made room for new pictures.

If, however, the error still pops up after setting the phone storage as default directory for the Camera, try to delete some files that you don’t need anymore or transfer your pictures, videos and other large files over to your computer just to make some room, and then try to capture pictures to see if the error still pops up. If so, try clearing the cache and data of the Camera app to reset it to default settings and clear your current preferences.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Camera.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

Basically, after you’ve deleted or cleared some files from your phone’s internal storage and from the microSD card and cleared the cache and the data of the Camera app, the error should already be gone. If it continues to pop up after all doing all these things, then it must be an issue with the firmware already.

At this point, I’m still assuming that the phone has successfully booted up in safe mode.

Phone can’t get out of boot loop & won’t boot up in safe mode

If you’ve reached this far, it’s already a firmware issue. I understand you already did “everything” including the booting up in recovery to no avail. I want you to try to boot your phone in recovery mode again and if successful, the first thing you should do is wipe the cache partition. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key, the Home key and the Power key (in that order).
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Assuming you’ve successfully wiped the cache partition and the phone still can’t boot up successfully, then proceed with the master reset. But please note that all your data, files, pictures, videos and everything saved in the phone’s internal storage will be deleted.

Master Reset 

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the problem remained after the reset, we are not looking at the phone that has a bad firmware. You may bring it to your service provider and let its tech check on it or you can hire a third-party tech to reinstall the firmware for you.

I hope this helps one way or the other. Thanks for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S4 that won’t turn on after proper shutdown & other bootup related issues

We’ve already addressed the issue involving a Samsung Galaxy S4 (#Samsung #GalaxyS4) that won’t turn on many times but as I always say, there are issues that are unique in their own way. The first problem I will tackle in this post has the same outcome–phone won’t turn on. But the thing is the owner turned it off properly prior to the problem. It is important to address this problem as it could happen to anyone and not just to S4 owners.

A stuck power button may prevent the phone from booting up and interrupt the charging process.
A stuck power button may prevent the phone from booting up and interrupt the charging process. | image credit: iFixit

The second problem is about an S4 that entered boot loop after the owner took a screenshot. When you try to look at it closely, it’s not really a serious issue especially that there were never other reports about an Android phone that crashed after taking a screenshot. What made the owner so worried is that he recently fixed the screen and I would assume it was successful and then this problem happened. If you were in his shoes you would also ask “Have I done something wrong?”

Now, before we go any further, for other users out there who have different issues, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of problems we already addressed. Find an issue related to yours and try the solutions we provided. If they won’t work for you, then you may contact us by filling up this form.

Galaxy S4 won’t turn on after proper shutdown

Problem: Yesterday my phone was acting really slow such as not being able to start apps properly, so I decided to reset my phone to see if that would speed things up, it shut down fine but now it won’t start up. It gets to the logo screen and then the screen with the blue circle but then it stops and repeatedly tries to start up over and over again until I have to pull the battery out. I looked on some forums and did the soft reset and tried charging it in case it was the battery but when the phone was off it said it was charging and the phone wouldn’t restart when the battery was at 90%, I also tried to wipe the cache partition but that didn’t work. I really don’t want to do a factory reset so I was wondering if you had any different ideas I could try…but if not is there someway I can back up most of my settings before I do the factory reset?

Troubleshooting: The phrase “repeatedly tries to start up over and over again until I have to pull the battery out” struck me. So, there’s one thing I wanted to try first to see if my suspicion is true–pull the battery out and place it back in to see if the phone turns itself on without press the Power key. If it’s the case, then the problem is with the Power key; either it’s stuck or damaged. Pressing it multiple times often fixes or gets it out of being stuck, otherwise, it’s time to send the phone in for repair.

Assuming the phone won’t turn on by itself (ruling out the possibility that it’s just a Power key issues), it’s time you followed the troubleshooting steps we drafted in this article. To sum it up, all you need to do is…

  1. Perform a soft reset. Pull the battery out, press and hold the Power key for a minute, replace it and attempt to turn the phone on.
  2. Try booting it in safe mode. Just to find out if the device can boot up properly with all third-party apps temporarily disabled. It will also rule out the possibility that it’s just an app issue.
  3. Try booting it in recovery mode. Do this if the phone won’t boot up in safe mode. While Android GUI isn’t loaded in recovery mode, all hardware components are fired up. So, if the phone can boot up in recovery, then there’s a big chance you can fix it on your own by performing a master reset. I understand you wouldn’t want to do this but it’s what it takes to get the phone fixed, it’s worth all the hassle.

Galaxy S4 won’t turn on after taking a screenshot

Problem: Yesterday I was looking at my phone checking something on the internet and screenshoted. Out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared, as it usually does when you turn on the phone, so I guessed I accidentally restarted it. Only instead of turning on the screen shut and then lit up with the same title. I tried to connect it to the charger and the battery symbol came on but did not load and then disappeared like the Samsung Galaxy S4 headline and appeared over and over again. I disconnected it from the charger and decided to put it aside for the night so that the battery would end and then it might charge (at this point I’ve already tried to take out the battery for several minutes and return it-didn’t have an effect). At the morning the popping of the headline stopped but the phone still did not respond to the charger- not the screen and not the lighter near the front camera that should light when battery is full/low/charging. I’m so worried because I just fixed the screen and everything should be alright. No one knows what to do. I’ll be so grateful if you’d know how to help (I’ll be grateful anyway since you have read it but of course more if you know how to solve this horrible problem).

Troubleshooting: At first, I thought this problem is really serious because the owner said “out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared.” It’s often a symptom of boot loop after a system crash or a result of an update that has gone wrong. I also was thinking that the owner may have been using the palm swipe procedure to take a screenshot but then it hit me, what if the owner used the Power and the Home keys?

In order to take a screenshot using these two keys, you’ll have to hold them for a second or two and there’s always a tendency the owner may have pressed the Power key hard enough to get stuck. So, this isn’t a firmware-related issue and when you try to look at the symptoms, everything points to the Power key being stuck or damaged and no other.

The first thing to do is just to press the Power key a lot of times until it comes out from being stuck. If it doesn’t fix the problem, try to open the phone and inspect if the external button is the one that’s stuck of it it’s the actual Power button that has an issue. If you’re not comfortable with this, then I suggest you find someone who can. The worst case scenario here is that the button is damaged and needs replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 Gallery can’t find pictures & videos but they show in My Files

This post will serve as an answer to the email from one of our readers whose father just passed away. Her #SamsungGalaxyS4 and its #Gallery app failed to detect the pictures and videos. The same thing happened to the #Music app that couldn’t find music files and recordings either from the phone’s internal storage or from the microSD card. Those files are memories of her dad and she just wanted to retrieve or view them through the Gallery or play the recordings via Music.

Galaxy-S4-Gallery-app-problems

This issue can be a very minor glitch or a more complicated issue with the firmware but the good thing is those files are still in the phone and can be accessed using other methods. Before anything else, here’s the actual message from Sheila…

All of my pictures in the Gallery, all Videos, all my songs that were there when I clicked on Sound Player, they all just disappeared. They are showing up in My Files, but they won’t even let me text one back to myself, then download it, it says downloading to media device, but then they still aren’t in The Gallery, same with music files. I don’t know how to get them back to where they were or what happened. But I am in tears right now and very desperate for any help. My Dad just passed away this week, and I am dealing with that, and this just happened and there were pictures and sound recording of my Dad. I have to get things put back to where they were. I am not very knowledgeable with my phone. If you can tell me what to do, please help me. Thank you.” — Sheila

Before we go any further into our troubleshooting, if you have other problems with your phone, visit the troubleshooting page we created for the Samsung Galaxy S4. It contains hundreds of solutions to problems reported by our readers. Try to find issues related or the same as yours and use the solutions we provided. If they won’t work, then feel free to contact us.

Backing up all data

Things can happen anytime while you are troubleshooting an issue involving important files. So, it’s best to make a backup of those files first so that whatever happens, they will never be deleted especially that, in Sheila’s case, those files are the only memory of her father.

So, before I reveal the potential solution to this problem, try to follow these…

  • Connect the phone to the computer using the original USB cable.
  • Copy the pictures and videos from the phone to the computer. More often, they’re located in the DCIM folder.
  • Do the same thing for the music files and recordings and any other files you don’t want to lose.
  • To backup other files, download Samsung Kies from the company’s website and install it on the computer.
  • Launch the program from your computer and follow on-screen instructions on how to backup your data including your contacts, messages, etc.
  • If there’s a microSD card mounted on the phone, un-mount it physically to avoid its contents being corrupted while troubleshooting.

After doing all these, you are ready to troubleshoot.

Troubleshooting

This problem isn’t common but we’ve received several emails in the past suggesting the same thing happened to them; pictures, videos, and music disappeared without apparent reason but show using any file explorer. We really don’t know what happened to the phone but here are some things you can do if this happens to you…

Step 1: Reboot the phone

This is the most basic troubleshooting procedure you can do in a bid to make those multimedia files to get detected by either Gallery or Music apps. If it were just a minor glitch in the system or a simple app crash, then rebooting the phone will fix the problem.

Step 2: Clear the cache, defaults and data of Media Storage service

This procedure has also been proven effective in addressing problems related to pictures, videos and music. Apps that handle these kinds of files also use this service for indexing. Here’s what you need to do…

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Media Storage.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.
  9. Tap Clear defaults.
  10. Tap Force stop.
  11. Reboot your Galaxy S4.
  12. Re-enable Media Storage by following steps 1 through 6.
  13. Let the phone sit for 3 minutes to give it time to reindex multimedia files.
  14. Now open the Gallery and/or Music.

If this procedure was successful, you will see all your pictures and videos and be able to play your music tracks and recordings. If not, then the next step will take care of the problem for you.

Step 3: Master reset

This is going to be the last resort but don’t worry because you’ve already backed up everything in your phone so even if you do the reset immediately, you can rest assured that all your data will be restored. You can manually copy the files back to your phone or use Kies to automate the restore process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

I hope that this tutorial helped you one way, somehow. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Install Android 6.0.1 Marshmallow on Samsung Galaxy S4 LTE with AICP custom ROM

It’s true that lollipop made the 3-year old #Samsung Galaxy S4 (#GalaxyS4) slow in some respect especially for stock users because of the bloatwares. When Kitkat was rolled out, the device just vanished from the list of Galaxy devices to receive it. It is, therefore, expected that when #Marshmallow becomes available, good old S4 won’t get a taste of it but it doesn’t mean the hardware isn’t up to it.

Galaxy-S4-Marshmallow-AICP-ROM

The fact is Marshmallow has been optimized so well that it became lighter than the last two Android versions. If the S4 was able to run with Lollipop and its bloatwares, it can run Marshmallow. But since there’s no official update for it, owners who want to have a taste of the new firmware must install custom ROMs, which are often lighter than stock firmware as bloatwares have been scraped off.

In this post, I will guide you through installing Android 6.0.1 Marshmallow on your Samsung Galaxy S4 LTE (I9505) via AICP ROM. But before we go any further, if you have problems with your phone and you need assistance, feel free to fill up this form and/or visit our troubleshooting page as we listed all problems we already addressed before. Find ones related to yours and use the solutions we provided.

Requirements

Make sure your phone meets the following requirements prior to installing the ROM:

  • The battery should be 50% or more. If the phone runs out of juice during the flashing, it’s difficult to bring it back to life again.
  • Your S4 should have been rooted and unlocked.
  • You must have installed a custom recovery tool such as CWM or TWRP.
  • Enable USB Debugging by going to Settings > Development options > USB debugging.
  • Backup all important data because you will be wiping your phone off before installing AICP ROM.
  • Download the AICP ROM from here. You don’t need to extract the contents of this file.

Disclaimer: Manually flashing a custom ROM is a risky process. There are times when some things happen even if you’re following instructions correctly, so please proceed at your own risk. If you’re not comfortable with it, then don’t proceed.

Step-by-step Instructions

That you’ve completed all requirements, you’re ready to install Android 6.0.1 Marshmallow on your Samsung Galaxy S4.

Step 1: While your phone is still on and running, connect it to your computer where you downloaded the AICP file.

Step 2: Now copy the file from your computer to the root directory of the microSD card mounted on your S4. Do not place it inside a folder.

Step 3: Turn off your Galaxy S4 and disconnect it from your computer.

Step 4: Now boot your phone in recovery mode: press and hold the Volume Up, Home and Power buttons together.

Step 5: Make sure you have a fail-safe in case things don’t go as planned; perform a Nandroid backup of the current system. On CWM recovery, go to Backup > backup and restore.

Step 6: As I said earlier, you will have to wipe off everything in your phone, so while is CWM recovery screen, choose wipe data / factory reset.

Step 7: After the wipe out, it’s time to install the AICP ROM. From the menu, choose install zip from sdcard, then choose zip from sdcard.

Step 8: Locate the AICP file you saved in the microSD card and confirm the process to begin the installation.

Step 9: After the flashing, return to the recovery menu and reboot your phone from there.

Note: The first reboot after the installation usually takes longer than usual as the phone creates new caches and data for the new system.

So far, AICP installation has always been successful, so I assume that if you followed the checklist above before flashing the ROM, everything will go smooth and easy. If you have issues, we are always willing to help so don’t hesitate to contact us.

Now, enjoy Android 6.0.1 Marshmallow. Feel free to leave a comment below if you want to tell us about your experiencing with this ROM in your Galaxy S4.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 stuck on system recovery screen after lollipop update, other Android update related issues

While the Android lollipop update brought happiness to many Samsung Galaxy S4 (#Samsung #GalaxyS4) owners, there were some who wished they didn’t download and install the new firmware to their phones as they encountered a lot of issues after they did. I addressed some of those problems here including the issue wherein the S4 start to fail or its operating system crashed after an update.

Samsung-Galaxy-S4-Lollipop-Update-Problems

Other problems included here are related to links that won’t open when tapped, lost calendar entries after the update, overheating and more crashing issues. Read on to learn more about these problems and how to tackle them in case they happen to you in the future.

For those who are looking for a solution to a different problem, visit our Galaxy S4 troubleshooting page. We already addressed hundreds (if not thousands) of problems sent by our readers so odds are we already address your concern before or there are several others that are similar to yours. Find these issues and try the solutions we provided. If they won’t work, then contact us through this form.

Here are the problems I covered in this post…

Galaxy S4 fails or crashes after a firmware update

Problem: Samsung notified me of firmware update. When I try to install, the green robot falls over dead. My phone freezes. It takes several attempts to restart the phone. Samsung keeps posting update download requests.

Troubleshooting: Did the update complete or fail? This information is very important for us so we can provide accurate troubleshooting guides and solutions. But anyway, if the update was successful and you got stuck on the Android System Recovery screen (where you can see the Android robot dead), then all you got to do is wipe the cache partition:

  1. Press and hold the Volume Up, Home and Power buttons.
  2. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  3. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  4. Using the Volume Down key, highlight ‘wipe cache partition.’
  5. Press the Power button to select the option.
  6. The phone will automatically restart once cache data are wiped out.

However, if it failed, then you can just reboot the phone. If the reboot failed too, try booting in up in the safe mode and then reboot normal from there. Works every time.

How to boot Galaxy S4 in safe mode

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  3. As soon as you release the Power button, press and hold the Volume Down key.
  4. Continue holding the Volume Down key until the phone has completed the reboot process.
  5. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

I hope this helps.

Can’t open links after the lollipop update

Problem: I did the lollipop update and now I can’t open any links in any apps.  I’ve tried in Instagram and my goSMS apps, but I can’t open links on either one. It starts to go to the website, then goes back to original place where the link is.  Thanks for the help!  I also did a soft reboot,  no change.

Troubleshooting: Is it a valid link? Does it happen to all links or just one? To check if the link is valid, manually type it on the address bar of the web browser (if possible, use a computer). If it’s valid or if it displays a real web page, the issue could be in the apps you use. Hyperlinks are opened by default on a web browser unless the user changed the default app. With that in mind, it’s better that we reset all app preferences to default by following these steps:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Application manager.
  4. Swipe to the All screen.
  5. Tap the Menu key.
  6. Choose Reset app preferences.

You may now try to open the link and it will prompt you to choose an app to be the default app to open all links. Choose the stock web browser and that’s it.

On the other hand, if the problem only happens to certain links but work with others, then the issue isn’t with the phone or its apps but with the links.

Calendar entries lost after lollipop update

Problem: After installing lollipop update, my calendar lost all my entries. In application manager I see a calendar with data in it. A calendar with little data in it and an app titled Calendar Storage. What are options for retrieving calendar data? Bountiful blessings! — Blair

Troubleshooting: Hi Blair! The question is have you synced your calendar with any of your online accounts especially Google? If so and if you left your phone synced and connected to the internet all the time, there’s a big chance you will recover all those entries by syncing your phone with the same account. Otherwise, it is impossible to recover them.

There were a lot of reported cases wherein the phone got wiped out after an update and this might be the reason why all those entries disappeared. The “little data” you can see when you open the Application Manager are ones that are necessary to run the app and they don’t necessary constitute the data for the entries you lost. So basically, if you don’t have a backup of your entries, it’s impossible to recover them.

Galaxy S4 overheats, crashes after lollipop update

Problem: Overheating…once below 30% battery phone switches off instantly and turns itself on and off until battery dies or until plugged in. Randomly crashes as well. Factory reset twice, massive battery drain when nothing is open. Having to charge constantly. Not a single problem until lollipop update. Help.

Troubleshooting: This is one of the reasons why a lot of owners are afraid to update their phones. You’re not the first one to report this kind of problem after an update and I tell you, there are only two possibilities here: either the problem is caused by corrupt caches and/or data or the firmware itself has serious issues.

We shall rule out the former first by wiping the cache partition. Please follow the steps on how to wipe the cache partition in the first problem. If the procedure failed to fix the problem, then I suggest you do the master reset but don’t forget to backup data you don’t want to lose as they will all be deleted during the process. I understand you already did the factory reset to no avail but try this procedure before you seek help from a technician:

  1. Turn the phone off completely. (Remove the battery and place it back in)
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

If the reset didn’t work, then it’s safe to assume you have downloaded a bad update or a corrupt firmware. It’s time you sought assistance from someone who knows how to reinstall the previous firmware or the current one.

TouchWiz keeps crashing after lollipop update

Problem: After lollipop upgrade on my Samsung Galaxy S4, the default launcher – TouchWiz has stopped working. If I try to move any widget, everything hangs. I did try some third-party launchers, but the default one was way better. Can someone advise on how to fix this issue?

Troubleshooting: There’s a chance it’s a firmware issue or just some corrupt caches affecting the TouchWiz app. But since the error message mentions TW as the one that’s crashing, it’s the first one you need to go after. That said, try clearing TouchWiz’s cache and data:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Application manager.
  4. Swipe to the All screen.
  5. Find and tap TouchWiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the problem still persists, try wiping the entire cache partition. Follow the steps in the first problem. Should the problem persist after deleting all caches, try the master reset. For app issues like this, the reset usually takes care of it, otherwise, reinstall the firmware or have someone do it for you.

Activation lock triggered after hard reset

Problem: My wife did a hard reset on her Samsung Galaxy S4. When she tried re-activating it, the activation lock was triggered. I went through everything with Verizon, and then Samsung. Resetting the phone in various ways, resetting the Samsung account password, and nothing worked.

I sent phone to Samsung to be flashed, but they sent it back unrepaired because the activation lock is triggered. I had told them it was locked before sending it to them.

I have found that there are two accounts linked to the phone. My wife’s, and another that is missing one letter from my wife account. Now I am waiting for a Samsung engineer to review the issue and get back to me.

Do they have the ability to wipe the phone account info so we can set it up again? Thanks, Johny.

Answer: Hello Johny! The answer to your question is Yes. Samsung techs can wipe the phone account information and account specialists may be able to access Samsung accounts. So, basically, these people are very capable of fixing the problem especially the one your wife has with her phone. I’m a bit confused though why they returned the phone unrepaired due to “triggered activation lock.” If it matters a lot to them, they can surely verify on their end who triggered it but even if it was triggered on your end, they should still be able to fix the problem or forward it to your provider if there were network-related issues.

Perhaps triggered activation lock isn’t covered in the warranty as it may fall into “tampered firmware” category and the reason they sent it back is because they can’t repair it without a fee. My point is, no one can help you better than these people. So, communicate with them because there’s not much we can do about it.

Galaxy S4 can’t get signal after lollipop update

Problem: One day my phone died just as I was about to plug it in and once I plugged it up a notice popped up saying something about a bad OS and I needed to restart or move on with out it but it took almost 3 hours to get that screen to go  away. The next morning it started normally but it will not get signal anywhere now so I was wondering how I need to fix this so I can use my phone again.

Troubleshooting: Reboot your phone multiple times to make sure it’s not just a system crash because the first part of your description sounded like there’s a problem with the firmware due to the recent lollipop update. You may also want to do the master reset to try to fix this problem and if it persists, seek help from someone who knows how to reflash the firmware.

Galaxy S4 and apps keep crashing, became slow after lollipop update

Problem: My phone keeps crashing. Everytime I use whatsapp or gmail, the phone crashes, as in, it returns to the home screen and the custom wallpaper that I have set changes to the default blue wallpaper. Battery drains really fast and the phone has massive overheating issues. The phone has become really slow and features like multiwindow have become totally unusable. Please provide some solution to the problem!! thanks in advance!

Troubleshooting: It actually sounds like the problem is TouchWiz, although other apps may also result to these kinds of behaviors when they crash. One way to isolate the problem is to boot the phone in safe mode. If the problem still occurs, try clearing the cache and data of the TouchWiz app, then uninstall and reinstall both WhatsApp and Gmail apps. If all else fails, try the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 Camera can’t save pictures to SD card, remove microSD card write-protection, other memory issues

Memory and storage problems are among the most common issues we received from Samsung Galaxy S4 (#Samsung #GalaxyS4) owners. I will address some of them in this post so if you are currently bugged by an issue or two, read on as you may find some answers.

Samsung-Galaxy-S4-MicroSD-Card

The first issue I cited is about a unit that can’t choose the SD card to be the primary storage. This issue occurs only if the device failed to read (and write) on the card. The second problem is a typical write-protection issue. Of course, the device cannot write on the SD card if it’s write-protected the problem is only a few know how to remove the protection.

Read on to know more of these problems and how to tackle them in case you’d encounter one in the future. If, however, you were trying to find solutions for a totally different problem, I recommend you visit our Galaxy S4 troubleshooting page where we list all issues we address each week. Find problems related to yours and try the solutions, if they won’t work, then contact us through this form.

Galaxy S4 can’t save on SD card

Problem: When I change my storage device on my camera from internal to the SD card and a pic goes to save it says it can be stored there and switches back just recently started doing this and then at the same time pictures that I delete from my gallery reappear on my phone.

Troubleshooting: Your microSD card may have been corrupted or already damaged that’s why your phone can neither write nor read from it. The best thing to do to further troubleshoot the problem is to let your laptop or computer read it. The machine will immediately tell you if the card needs reformatting or not.

Once you inserted the card, your computer will either prompt you to open it or reformat it. If the latter pops up, it could be that the card is just corrupted and is unreadable or already damaged. Of course, if your computer can’t read it, there’s no way to backup the files saved in it and if you won’t proceed with the format, you still can’t be able to use it on your phone.

If you decided to reformat it, use the FAT32 format to make sure your phone can read it provided it’s not damaged. Solving this problem will solve the issue with your deleted picture that keeps coming back.

Remove SD card write-protection (Verizon)

Problem: Hi, I am unable to delete anything from the SD memory card under the “My Files” icon. When I try to delete anything I get the message saying “Deleting Failed.” After plugging in phone to computer with USB cord, I now get a message telling me the SD card is write-protected. There is no unlock switch on this sd card to turn off protection so I don’t know what else to do.

My Samsung Galaxy S4 wants to complete an system update, but I need to clear up storage space first and am unable to because of this crazy sd memory card issue. Please help! Thanks so much.

Troubleshooting: There are several ways to remove the write-protection from your microSD card. You can remove it by changing the value of StorageDevicePolicies in your computer’s registry or by using the command prompt to create a partition and reformat it. But the best and easiest way is by using the SD card adapter; there’s a lock switch on the side that you can toggle and that will fix the problem.

Sorting photos by date in Galaxy S4

Problem: When I move my photos from my device storage to my sd card they get all muddled up and in the wrong order, not by time. I’ve tried so so many things I just don’t know what to do and it’s very stressful and upsetting. Hope you can help.

Suggestion: That’s one functionality Samsung should include in its stock Gallery app because for now, the app sorts photos by name and not by date. However, you can rename those files (yeah, individually) to bear the date they were taken just so they are sorted according to your preference, or you can use a third-party app that offer more sorting functions than the Gallery app like QuickPic. I hope this helps.

Galaxy S4 S Memos gone (ATT)

Problem: Received a pop up message saying not enough storage in device to open app. And I went to my storage and cleared or deleted the cache to open up memory. Now my S Memos are all gone. Everything else is the same but the notes are gone. Is there anyway to get them back?

Answer: If you haven’t made a backup, then there’s no way to get them back because it seems you have also deleted some data accidentally including your memos. Clearing an app’s data is irreversible.

Recover deleted data after factory reset

Problem: Much to my son accidentally dead a factory reset on my phone and I have googled and searched and cannot find a way to get back any of my old things. Contact the replaceable games are replaceable but there are text messages and recordings I had that I need for court proceeding in a custody battle. And I’m really hoping somebody can help me get those things back I could really use your help thank you.

Suggestion: For our level, there’s not much we can do about deleted data or files, however, there are some applications online that are worth a try. I believe some of those lost files are very important to you so you might want to try programs like Yodot, Jihosoft Mobile Recovery, etc. You can actually find others by googling.

Changing Galaxy S4 USB connection

Problem: Hi, when i plug my GS4 with laptop it start charging normally but i don’t have access to MTP, to transfer files btw phone and laptop. How can i solve this issue?

Answer: This is not an issue. All you need to do is change the USB connection option and you can do so by dragging down the notification bar and tapping on Connected as a media device and choose MTP. That’s it!

Galaxy S4 still can’t install apps after putting in new SD card

Problem: Just added 32gb to my phone but my system still shows 16gb in one place and 32 gb elsewhere.  When I try to download new apps I  get a message that I don’t have enough memory so I have to delete one of my existing apps.

Troubleshooting: The “32GB elsewhere” is obviously your microSD card but the phone doesn’t see it as the primary storage. To fix your problem, you need to “move” most of your downloaded apps to the SD card. Aside from apps, also move your pictures, videos and files to free up some space in your phone’s internal storage (by the way, the SD card is an “external storage” device). After you did all these, you should be able to install new apps.

To move apps, follow these steps:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap on the app you want to move.
  7. Tap Move to SD card.

Related Problem: Apparently I have no more storage space.  I recently added a memory card.  How can I move apps to the card so I have more space.  I need to update my phone but can’t until I free up space.  Can you help?

Galaxy S4 can’t read SD card after an update

Problem: The memory card I bought a few weeks ago isn’t working since update keeps saying preparing so card removed as card it’s like the phone isn’t seeing it.

Troubleshooting: The update may have corrupted your SD card. It happens all the time and the worst thing is all your data and files will be lost and couldn’t be recovered. The only solution is to reformat the card to make it useful again. Try using FAT32 format so the phone can easily read it.

What cloud backup would my photos have gone to?

Question: Hi, have saved pics to “cloud” but recently changed phone, what cloud backup would my photos have gone to? Many thanks. – Debi

Answer: Hello Debi. That’s actually the kind of question only you can answer. Try to remember what account you used when you backed the up. Your Google account should be the first, then your Samsung account, then the others. All you need to do is sync photos with all accounts you used with your previous phone and your photos will automatically be downloaded or synced to your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do.

This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 Camera not working after update, “Camera Failed” error, other camera issues

I will tackle several Samsung Galaxy S4 (#Samsung #GalaxyS4) Camera problems in this post including the error message “Camera Failed.” Some of the issues occurred after an update while others started without apparent reason.

Samsung-Galaxy-S4-Camera

When it comes to the camera, it is imperative you know what causes the problem. You have to rule out one possibility after another but you have to start with apps, then the firmware and then the hardware. Hardware issues need to be handled by a technician especially if you care about your warranty and the safety of your phone.

Read on to know more of these problems and how to tackle them. There’s a chance you will experience one of them sooner or later.

Before we go any further, if you were trying to find a solution to a totally different problem, visit our Galaxy S4 troubleshooting page. It’s there that we list down all problems we address every week. Find issues related or the same as yours and try the solutions. If they won’t work, then fill up this form and hit submit.

Galaxy S4 Camera not working well after an update

Problem: My camera is not working very well. I suspect this is because of the recent update I did a few days ago. The quality of the camera is real unpleasant, it doesn’t describe an S4. What should I do, I am already out of ideas?

Troubleshooting: As much as updates address bugs and other issues with your phone, they can sometimes mess up your device’s settings and all. So, after the update and your phone started to act like crazy (in your case, it’s the camera), then don’t hesitate to perform the hard reset to give the phone a fresh start with its new firmware.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Galaxy S4 saving only the last photo taken

Problem: Hi. I’m having problems with my phone saving photos. I save all photos on my SD card and have around 55gb of space. I have plenty of other photos on my SD card taken with my phone no problem. However, now whenever I take a photo and then take another one the previous one gets deleted. If I take a few in quick succession, when I go into the gallery all but the last photo just show black broken image boxes. When I come out of it and go back in all the photos I have just taken have disappeared. I’ve checked all the settings menus I can think of and can’t see anything I may have changed accidentally. I have tried shutting the phone down removing the battery etc. but to no avail. I have had another android update fairly recently, 5.0.1, but can’t say 100% that the problem started since then. Any ideas what the problem may be? Regards, Pete.

Troubleshooting: Hey Pete. While this problem is not common, we already encountered this issue before; if it’s not the Camera app, then it must be the SD card. The first thing you need to do is clear the cache and data of the camera app.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Dialer.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

Don’t worry, none of your photos will be deleted. This procedure resets the Camera app’s settings; meaning, it will bring it back to its factory settings. For minor app glitches, the procedure is very effective. However, if the problem persists, then the SD card may have a problem.

Try to check if the phone can still read (and write on) it. It might be the time you back up all your photos and files that are saved in the card and reformat it using FAT32. The very important thing here is that your phone should be able to read and write on it. If all else fails, then buy a new one.

Can’t find screenshots

Problem: When I take a screenshot it will say that it saves it but when I clock on it to view it, it says unable to find item.

Troubleshooting: Use your phone’s file explorer (My Files) and go to Pictures, inside that directory is a folder names Screenshots. That’s where all screenshots are saved. So, as long as you’ve successfully taken a screenshot, it should appear there.

Galaxy S4 Camera Failed

Problem: I have a Samsung S4 zoom and my camera is stuck. When I click want to take pictures I get the message that reads ” warning camera failed. I did clear cache and clear data, but still its still stuck.

Troubleshooting: First of all, you need to clear both the cache and data (which you already did), then perform a hard reset to rule out the possibility that it’s just a firmware issue. If that failed, too, then it’s time to get the phone checked by a technician. It is more likely a hardware issue and the camera itself needs replacement.

Related Problem: When ever I click camera application, it shows warning camera failed error. Please help me out.

Pictures taken by Galaxy S4 Mini Camera show lines

Problem: Just within the last couple of weeks I am experiencing what I believe to be some kind of after image on my Galaxy S4 mini when I take pictures.  They appear as glowing blue lines in the photos,  always in the same spot.  I downloaded all of my pics to my laptop and erased all of the existing pics off the phone.  The lines appear the same on the laptop as they did in the phone,  and new  pictures I have taken still have the lines. I tried restoring the default settings for the camera,  but it didn’t help. The lines appear to be a random pattern of irregular dots and dashes superimposed over the photos,  as if someone drew over them in the “Paint” program.  I haven’t changed any settings on the phone. Any suggestions?

Troubleshooting: It’s a sign of a damaged or defective camera sensor, which needs replacement. There’s not much we can do about it. You need a technician who can physically inspect the phone thoroughly and do some tests. The entire camera itself may need replacement.

Galaxy S4 turns off when taking pictures or videos

Problem: Hi. I think it is after installing new Android 5.0.1 while capturing or recording suddenly the device turns off even if battery charge is full and I can’t turn it on unless I plug the charger for a moment and unplug again and turn the device on. When I plug the charger I see the battery status is 40 or 50. I cleared camera cache but the problem is stable.

Troubleshooting: It actually does sound like it’s more of a battery problem than a camera issue. The best thing to do is try a different battery, which you know is not defective, and if the problem persists, reset the phone. Lastly, you may need help from a technician if the reset failed as well.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do.

This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S4 “Unfortunately, Internet has stopped” error & other internet related issues

We’ve been overwhelmed by the number of emails we received from Samsung Galaxy S4 (#Samsung #GalaxyS4) owners who were experiencing Internet- and browsing-related issues. I addressed fourteen of them here so if you tried to contact us about a problem related to this topic, browse through the page because I could have included it here.

Samsung-Galaxy-S4-Internet-Stopped

If, however, you have a different problem, then I suggest you visit our Samsung Galaxy S4 Troubleshooting page as it contains problems we already addressed before. Find issues related to yours and try the solutions we provided. If they won’t work for you, then contact us by filling up this form.

Here are the problems I tackled in this post; some of the issues here were edited for readability purposes.

Galaxy S4 “Unfortunately, Internet has stopped” error

Problem: Internet cannot access after Samsung page displays. Shows “Unfortunately, Internet has stopped” error. If I use Google Chrome it would only work fine with Wi-Fi but not so stable with Mobile Data. I subscribed to 4G LTE service but my phone isn’t a 4G device. When I use the Settings function, after a while, it shows “Unfortunately, Settings has stopped” error. I noticed the phone doesn’t seem to hang at all and working fine with mobile application but has problem with web applications.

Troubleshooting: First of all, if your device isn’t 4G-capable, you will never have 4G LTE service even if you subscribed for it. However, if you don’t know for sure if your Galaxy S4 is capable of connecting to your service provider’s 4G network, try to follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Touch Settings.
  3. Tap More networks.
  4. Touch Network Mode.
  5. Now choose the LTE/CDMA option if it’s there, otherwise, your phone isn’t 4G-capable.

There is, however, a chance that you cannot follow these steps because, as you said, the error “Unfortunately, Settings has stopped” may pop up when you try to access the Settings app. Thus, it’s imperative to fix the issue first before going after the first error you mentioned. And by the way, between these two errors, the latter is more serious; the “Internet” is actually just the stock browser.

To further isolate the problem, you need to boot your phone in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now, try to access Settings and see if it still crashes. If so, at least, we know now that it’s a firmware issue, otherwise, you need to find apps that cause the problem. In case it’s a firmware-related problem or if you don’t know which apps were causing the problem, then you have no other option but to perform a master reset. But before that, you need to backup all data you don’t want to lose especially those that are saved in the phone’s internal storage. Once you’re done making backups, follow these steps:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

I hope this helps.

Galaxy S4 with Straight Talk service has no MMS

Question: I bought a Samsung Galaxy S4 used. I put Straight Talk unlimited service on it. I have spoken to Straight Talk several times with no luck. My phone doesn’t have phone data or picture text. Please help. I can connect to Wi-Fi and I can search the web. Any ideas?

Answer: First of all, make sure mobile data is enabled in your phone so that you can send and receive MMS or picture messages. If it’s already enabled but you still can’t send/receive MMS, check the APN settings to see if they conform with Straight Talk’s APN for Android. You may google it or you can call ST and ask for it.

Now, if your phone bears the correct APN and you still don’t have MMS service, then the problem is purely network-related. Call ST again and verify your account is in good standing. I understand you purchased the unlimited plan but there are times when things go wrong on their end. Believe me, I know. If everything looks good on their end, ask to speak with a manager so that your problem will be followed up by higher ups.

Straight Talk Galaxy S4 has no data

Problem: I use Straight Talk service but it is a Samsung Galaxy S4. Ok it is unlocked, ATT is or was the service provider. I do not get 4G service were I live unless I’m on Wi-Fi through my Internet and I’m on satellite and it eats my data up and my text works but can’t download pictures or files. Is there anything I can do to my phone to not use ATT?

Suggestion: Since the phone is already unlocked, you need to verify with Straight Talk if your account is allowed to use mobile data, so you need to call the hotline. Once on the phone and have verified your account is in good standing, ask the representative to walk you through setting up Straight Talk APN on your phone. Once you’ve successfully setup the APN and enabled mobile data, you will be able to send and receive picture messages. That’s all you need to do.

Galaxy S4 randomly switches mobile data on

Question: My phone randomly switches on the Mobile Data on its own. How can I identify which app is turning this on and how to prevent it from happening.

Answer: There are third-party apps that have the capability to manipulate radios in your phone but more often than not, these apps need root access. If your phone’s not rooted, you really don’t have to worry about third party apps turning mobile data on and off. But just to further isolate the problem, boot your phone in safe mode and see if mobile data still turns on without intervention from you. If so, then one of the pre-installed apps or core services is doing it, not a third-party. There are apps that came pre-installed but more often, your service provider adds a service that is said to “help” make your device connected all the time. You didn’t specify what your service provider is but try to look for them or you may disable everything that your provider installed on your device.

Galaxy S4 can’t connect to 3G network

Problem: I cant connect to 3g network. If I select 2g/3g auto, I get only 2g. If I select 3g, the network goes off.

I want you to help me fix this. Thank you.

Suggestion: Well, it means there’s no 3G coverage in your area. It’s more of a network-related issue, your service provider can answer more of your questions as to why your phone isn’t getting 3G.

Chrome & YouTube are slow

Problem: When I Google or use chrome/YouTube it is very slow. Just kind of randomly happened. Thanks,

Nathan.

Troubleshooting: If Chrome is the only app that’s slow, then the problem try to update it or better yet, uninstall it and download a fresh copy from the Play Store and install it. This procedure is very effective in solving problems like this.

Galaxy S4 can’t obtain IP address

Problem: When I try to connect to Wi-Fi it’s say can’t obtain IP address.

Troubleshooting: If it’s your own network you can’t connect to, then reboot your router, otherwise, you need to ask the administrator to grant you access. It’s a network issue and there’s not much you can do if it’s not your network your trying to gain access to.

Galaxy S4 connected to Wi-Fi but can’t browse

Problem: I cannot access Wi-Fi in some countries-even Vancouver Canada! It says I am connected but I can’t get into any websites.

Answer: Just because you can connect to a Wi-Fi network doesn’t mean you have access to the internet. My point is, if you try to connect to a network that’s not yours, it’s always a good practice to let the owner know especially if you can’t browse the web. There may be restrictions or you might be connected to a “Guest” network.

Pictures won’t load on certain apps

Problem: Hello! I will try to explain my problem as best as I can. Since 3 days ago, I encountered a problem with my data connection, I think. Some apps aren’t working; for example, the problems I encounter: Instagram – I can see the posts and comments but not the picture; it says tap to load but it never loads. On Facebook I can see the posts but if I click a link isn’t opening it. Also on Internet, I can enter Google and search for websites, but when I click to load, it says the page is not existing, is busy or is on work. I checked the same webpages from other phone and they were working fine. Only app that is working fine on my data is Youtube. I went to my carrier center, and they did my settings again but it hadn’t solved anything. Is just like same. Also, I went to a phone service and the guy from there told me is it because I hadn’t made the update of Android. I don’t think this is the problem since I could did the update from about 4 months ago. Until 3 days ago every app worked fine. I have no idea what it could be. Is it my phone or is the data provider? Thanks!  Sorry for my language mistakes.

Troubleshooting: Try to connect to a Wi-Fi network with an active internet to see if those apps could load the pictures without any problem. If so, then the issue is with the mobile data. Try to connect back to it and browse some websites or download some apps to verify you can connect to the internet. If you get an active internet connection with your mobile data, try to run some tests to make sure the connection is fast enough because there’s a chance you’re currently experiencing a slow browse issue wherein your connection is very slow that it will take so much time to load the pictures or not at all.

However, if you can’t an active internet connection with your mobile data, then call your provider and verify if your account is still in good standing and that there are no blocks. You may also ask for the correct APN settings for your phone and have the rep walk you through setting it up on your device.

Can’t send text and no internet

Problem: I just bought this phone unlocked from ebay. I took my Lycamobile SIM card from my S2 and put in my new S4. I put in the web settings as suggested by Lyca but I am unable to send texts or access the internet, I keep getting this message “DNS lookup failed.” When I connect to my home Wi-Fi I can access the internet with out any issues. Can you please help me to resolve this issue, what should I do?

Suggestion: It sounds like a provisioning issue. There’s not much we can do about it because your provider should be the one to make sure your phone gets the service. You need to get the texting problem issue fixed first and then the internet. But in short, these issues are network-related.

Can’t receive phone calls, apps can’t connect

Problem: All apps are acting up, can’t stay connected to Wi-Fi but only 30 sec. Don’t receive phone calls.

Suggestion: Well, since you didn’t spend time providing the details, my suggestion to you is: hard reset your phone.

3G and 4G connection lost after an update

Problem: When I upgraded my S4 i9505 it worked fine but after a week I lost 3G and 4G on my phone I have tried to change modems downgrade it but nothing has worked for me please try and assist me us E is just too boring.

Troubleshooting: First of all, make sure you chose the correct network mode by following these steps.

  1. From the Home screen, tap the Menu key.
  2. Touch Settings.
  3. Tap More networks.
  4. Touch Network Mode.
  5. Now choose the LTE/CDMA option.

If the problem persists after this, then you need to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

These two procedures can fix this problem.

Galaxy S4 gets weak Wi-Fi signal

Problem: The issue is my WiFi. Though I once was able to find and connect easily anywhere (library, Dunkin’ Donuts, home, etc) recently even when inside places where a signal should be strong, the signal is weak or out of range. If I am able to connect, it is very weak.

I no longer have service on my Galaxy S4 through US Cellular, so I simply use the Galaxy as a game and music device.

I would root & jail break the phone, but have no PC and service menu codes are blocked from use.

I had ignored the system update for a couple months now , but finally decided to update thinking that may be my issue. But since I can never get a WiFi connection, it cannot register the update after an install, so I cannot figure if this is the issue.

I have even gone as far as doing a factory reset, which was kind of dumb, as I had to re-download the system update that never finished installing. That took near 24 hours on a Wi-Fi signal of one bar that should be full bars, as it is on my active service phone connected to the same WiFi.

Suggestion: It actually does sound like it’s a hardware issue, although it is recommended you do the master reset first just to rule out the possibility that it’s just another firmware-related problem. After the reset and the phone’s signal reception is still poor, you need to get a technician take a look at it.

Galaxy S4 internet service drops daily

Problem: Ok I have Samsung Galaxy S4. Mine has not been dropped but I lose internet service daily. It just disappears T-Mobile can’t help. Master reset doesn’t help. It’s not under warranty. This sucks. Please help. Been happening for five months.

Troubleshooting: A couple more of information about the problem could have been helpful. We really can’t troubleshoot a problem that lacks details. You didn’t even mention if you were getting service from mobile data or Wi-Fi. But try to disable the Smart Network Switch, that might be the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 got a lot of issues after unlocking plus other call related problems

Hello guys. In this post, I will address some call-related issues with Samsung Galaxy S4 (#Samsung #GalaxyS4) as we received a lot of emails from our readers. Many said their issues occurred after updating their phones to Android 5.0 Lollipop while others reported that their issues started without apparent reason.

Samsung-Galaxy-S4-Call-Problems

The first problem I cited here is a bit complicated because the owner actually encountered multiple issues two months after unlocking the phone. Unlocking is always safe as it doesn’t require any tweaks in the system. So, I believe it’s really not the cause of the problem here.

The second problem is a common one–phone can’t receive calls after an update. It might be common and it is often a network-related problem but there is always a chance it’s a firmware issue. Therefore, it is necessary to perform a master reset before calling the provider. After all, your provider will still ask you to reset your phone as part of its “basic” troubleshooting procedure.

Read on to know some other issues I addressed here and how to fix them. If you found this page while looking for a solution for a different issue, then try our troubleshooting page as it contains all problems we already addressed in the past. Find issues related to yours and try the existing solutions. If they won’t work for you, then contact us by filling up this form.

Multiple issues with Galaxy S4 after unlocking

Problems: I got this “locked” S4 in 2014 from ATT store, then paid off the balance and got the unlock code from ATT “officially”, and since May 2014 using the unlocked S4 without trouble in US, Europe, Asia. Recently, I put a ATT pre-paid GP SIM card in my phone and many problems started as follows.

  1. The phone does not ring for incoming calls or alarms or notifications. If I restart the phone then it works for about 2-3 calls (making or receiving) and then again above problem repeats (until I restart again)
  2. When I make calls out, I don’t hear key press tones, the phone ringing at the other end and when my phone is picked up I don’t hear the other person voice (but they do mine; sometimes). Same problem with Skype. Again this problem “temporarily” goes away when I restart.
  3. After using camera, emails, calling a 2-3 time etc activities, the phone seems to just freeze. Pressing power button does not do anything. If I hold off for 4-5 minutes then the phone starts again, but the above 2 errors are almost guaranteed and I have no option but to restart the phone.

Sometimes I get error message (depending on the application I am using) like: process.andoid not working, phone.process.android not working… do you want to wait to kill the app. This message does not always come so I don’t remember the exact message. if I tap “kill”, then the device hangs after some time, If I say “wait” after 3-5 minutes I can see the screen but not use phone/gmail etc. Again I have to restart.

  1. I have tried a few suggestions you have given like:
    1. Remove battery, SIM card and put back after 10-20 seconds
    2. Press volume +, menu and power button and then select clear RAM/wipe cache partition.
    3. Factory reset the phone
    4. Delete all photo and high MB files so that more than 70% of phone memory is free
    5. Tried solutions a, b and c a few times each!

Nothing has worked so far with me and I need your advice/help. I am not sure if I this is ATT issue (because of unlocking phone? but then it worked perfectly fine in US for past 3-4 months)? Is it android issue? Is it Samsung issue? Please help, Sumeet.

Troubleshooting: First of all, unlocking is always safe; it’s a network thing and it simply takes away the “lock” so the device can be used with other network. So, I, too, believe the unlocking didn’t cause this problem.

The error message “Unfortunately, the Process com.android.phone has stopped” is indicative of a firmware issue, although it’s triggered by the Phone or Dialer app. There is a possibility that the phone app just crashes, which may also explain why the phone won’t ring if there are incoming calls. That being said, the most logical procedure you can do for now is to clear the cache and data of the Dialer.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Dialer.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

If this procedure failed to fix the problem, backup your data and perform a master reset. It’s basically just like factory reset, which you’ve done already, but it does a little bit more like reformat the data partition and delete all corrupt data.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

We really can’t say for sure whose fault it is but if it’s firmware related, AT&T and Samsung technicians can help you.

Samsung Galaxy S4 can’t receive calls after lollipop update

Problem: Ever since the 5.0 update I have had a few problems with my phone. First and important one is that I can not receive calls on my phone. Many people including my boss complain that they make several calls to my phone and it rings or goes straight to voicemail. So I miss many calls through the day and it aggravates me that people that need to call me can’t. Second it started saying sim card removed so I replaced the sim card reader and it still did it so i did more research and did a wipe system cache and so far i haven’t seen it again. If you could help me in any possible way I would appreciate it.

Troubleshooting: While it looks like it’s more of a network issue, I want you to backup all your data and perform a master reset (follow steps above) since the problem started after a major firmware update. If the problem persists though, call your service provider because now we can say it’s really a network problem.

I used to encounter this kind of problem during my tenure as a technical support representative for one of the wireless companies in the U.S. We have a tool that can literally fix this problem in one click so I guess your provider can fix this problem without sweat.

One contact won’t appear on Galaxy S4

Problem: Hi, I have a problem with my Samsung S4 mobile. My problem is that in the editing of one of my contacts I have written the persons first name but after I save it the first name doesn’t appear.

Troubleshooting: You said you edited it, right? Well, let’s call it a glitch but that’s not important. To work around this, just delete the contact and create a new one bearing the same details. I hope this helps.

Can’t make outgoing and can’t receive incoming calls

Problem: I can not make or receive a call. When I dial out, the call connects, but I can’t hear anyone on the other end, and they can not hear me either. This happens with in coming and out going calls. I have removed the battery, for a soft reset, but did not resolve the problem. I called the carrier from another device, was told to look in the apps for the phone app, there are 3 of them! Should only be 1 installed!! so they told me to bring it into a store and have it fixed….it is past its warranty, and I can not afford another phone right now….Please help!

Troubleshooting: Here’s what I need you to do:

First, boot the phone safe mode disable all other phone apps that are running.

Try to make an outgoing call to test if the person on the other end can hear you and vice versa.

If the problem was fixed in safe mode, then it’s confirmed that one of your downloaded apps caused the problem. Try to uninstall all other phone apps as that could be the root cause of the problem.

After you installed those apps or if you don’t know which app is causing the trouble, then it’s time your performed the master reset (follow the instructions above).

Safe Mode

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Galaxy S4 can’t detect the SIM card

Problem: The phone doesn’t read the SIM. Asked to restart because SIM is missing but after the restart it doesn’t read again. Thanks. Regards, Mario.

Troubleshooting: You need to know if the problem is with the SIM card or with the phone. So, here’s what I need you to do:

  1. Open the back cover of your phone and physically unmount the SIM card. Then, mount it back but make sure it’s positioned properly and then turn your phone on and wait until it detects signal or says it can’t detect the SIM card.
  2. If the phone can’t detect the SIM card even if it’s properly mounted, try inserting a different SIM card to see if it can detect it, if not, then it’s the phone. It can be a firmware issue or a hardware problem. Rule out the former by performing master reset.
  3. In case the phone detects a different SIM card, then call your provider and request for a new SIM card. It’s usually free but you will have to wait for 5 to 10 days.
  4. If the phone still can’t detect a SIM card after a master reset, send it in for repair.

Galaxy S4 call connects but owner can’t hear

Problem: I dial a call and the call connects but I can’t hear the ringing and when the party picks up I can’t hear them and they can’t hear me. When I receive a call it rings and I pick up but I don’t hear anything and they don’t hear me. I upgraded to 5.0.1 this week.

Suggestion: If the problem occurred immediately after an update, try to wipe the cache partition and if that fails, do the master reset (instructions above).

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

On the other hand, if the problem already occurred prior to the update, then it’s probably a hardware issue. You need to have the phone checked by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S4 can’t update apps, WhatsApp can’t play recordings, apps crashing & other app issues

I addressed six Samsung Galaxy S4 (#Samsung #GalaxyS4) problems related to the performance of some apps and the phone itself in this post. If you’ve emailed or contacted us regarding the problem you’re experiencing with your phone, try to go over this page to see if your concern is one of the issues I addressed.

Galaxy-S4-Apps-Problems

The first problem I cited here is about the Galaxy S4 not able to update apps through Google Play Store, although the owner explicitly mentioned trying to update them all at once. There’s no problem in doing a batch update but the thing is when an error occurs (especially vague ones), it’s difficult to pinpoint what app caused it.

The second problem is about WhatsApp. The owner said audio recordings won’t play with the app but that’s all the information provided to us. It could be an issue with the app or with the recordings themselves.

Now the third issue is a bit complicated as it involves a lot of apps crashing, which made me believe the problem may have been caused by an update. All other problems seemed minor. Read on to know how to tackle them in case you’ll encounter the same issues in the future.

If you can’t find your problems anywhere in this page, feel free to contact us as we are always willing to help our readers. You may fill up this form and hit submit once finished. But please make sure to include as much details as possible especially in the description field. We need information to help you better. You may also browse our Samsung Galaxy S4 Troubleshooting page as it contains hundreds of problems we already addressed. Find some that are related to yours and try the existing solutions.

Can’t update apps on the Play Store

Problem: When prompted that I have apps that need to be updated and I go over to the play store to update the apps. After clicking on update all, they all appear to be updating but then the error message comes up and none of the apps update. Therefore the number of apps that need to be keeps growing.

Troubleshooting: You know, it could have been very helpful if you included even one of the error messages you were getting when trying to batch update your apps. Who knows, it could be just a connectivity issue or an account related error?

To troubleshoot this problem, however, start by verifying you have an active internet connection and instead of doing a batch update, try updating one or two apps just to see if the phone is capable of downloading new data. There’s also a chance that it’s a storage-related problem and that you are required to free up some space.

The thing about batch update is that you will never know which app gets an error during the process. I understand you want to do it all at once but you’re getting an error so try to work around it by updating one app after the other.

WhatsApp can’t play audio recordings

Problem: When I try to listen to audio recordings in whats app and I press the play button, the pause button shows as if it is going to start playing but the slider doesn’t move across and no sound comes out. I tried uninstalling and then reinstalling the app but that didn’t correct the issue. Do you know how I could fix the problem?

Troubleshooting: Have you tried playing those audio recordings using the stock Music app? If you haven’t, please do so that you will know if those tracks can be played without any issues.

If they play just fine using the music app, then the problem is with WhatsApp; there’s a chance it’s a compatibility issue. However, if they won’t play with the music app either, then it’s the problem with the tracks. If possible, try to convert them to .mp3 files or replace those files with recordings that you know work.

Apps crashing on Galaxy Note 4

Problem: Getting all kinds of… “Unfortunately, ______ has stopped.” The blank can be filled in with messaging, contacts, facebook, gallery, weather daemon, email etc etc etc. It’s slow, it freezes… I’m very f***ing frustrated right now. I’ve tried soft boots, clearing the cache, force stops, safe mode cache cleared, downloaded advanced task killer.. atk says it’s good…. everything short of a full factory reset. I have a question there too… full factory reset??? Does that wipe out my contacts and memos?

Troubleshooting: I understand the frustration but cursing won’t solve the problem. I don’t know what triggered all these crashes but I’m sure there was a significant event that may have led to this situation like firmware update, rooting, etc. When two or more apps start crashing, it means there are conflicts in the system and more often, they can easily be fixed by factory or master reset. And to answer your question, yes, the reset will wipe out all your contacts and memos.

Try booting in safe mode first just to see if you can make a backup of your contacts and memos and other files. In that mode, all third-party apps are temporarily disabled so those error messages will surely be minimized giving you time to backup. Here’s how you boot the phone in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Once finished or if it’s impossible to backup your data due to errors, I suggest you proceed with the reset and I suggest you follow these steps as it’s more effective than the other procedure:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Insufficient storage space problem

Problem: Hi. Recently my phone keeps telling me that I have insufficient storage space on my device. I have inserted a memory card and it still won’t let me download anything at all. It won’t let me use Google and it keeps freezing on me and crashing.

Troubleshooting: Of course, the phone couldn’t allow you download anything as there’s not much storage space left and this would also result to poor performance as many apps won’t be allowed to run anymore including pre-installed ones.

I understand you already mounted a memory card but that won’t change anything if you didn’t do something about it. Try moving your pictures, videos, music and other large files from your phone’s internal storage to the memory card you just mounted. You may also move some files to the SD card by going to the application manager.

Once you’re done moving things, reboot your phone and try to download and app from the Play Store. If the problem remained or if the phone is still experiencing poor performance, it’s time you performed the master reset. Follow the instructions above.

Google Voice’s response is very slow

Problem: Since upgrading to lollipop google voice is extremely delayed. When I enter a phone number to call often times the screen goes blank for an extended period before the Google voice window displays so I can choose how to place the call. It will then either go blank again or clears the screen altogether and I have to start the dialing process again. It does not matter if I pick to use google voice or not when dialing.

Troubleshooting: Many owners also experienced this problem and it’s not exclusive to the Google Voice service. Others reported some apps won’t open or load very slowly after the update. It’s often the effect of corrupted caches and data. You need to clear them but try deleting the caches first by wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

If this procedure failed, the master reset will fix the problem. Follow the instructions above.

Touchwiz crashes on Galaxy S4

Problem: Touchwiz app crashes and thus goes the touch screen for most features. I was able to access settings by clicking on the “system update downloaded” notification and then clicking “app info” which brought me to the google play services app info. I uninstalled the updates and the phone works fine but obviously now I can’t access apps that require google play updates. A couple of weeks ago I tried downloading the system update but it gave me an error saying there wasn’t enough storage space on my phone, which there was, so I’ve just been ignoring the “system update downloaded” notification ever since. There hasn’t been a problem until a few days ago when the touchwiz app started crashing. Please help! Thanks.

Troubleshooting: This problem is common to any Galaxy device and more often, when Touchwiz crashes, it’s a firmware issue. That explains why many reported similar problems after update rollouts. There are, however, cases wherein the crashes are triggered by anything else. I just can’t pinpoint what the problem with your phone is and why touchwiz keeps crashing when you never mentioned some significant events that could have led to this problem.

I suggest you boot your phone in safe mode and see if the problem persists while all third-party apps are temporarily disabled. Please follow the steps in the first problem in case you don’t know how to boot in safe mode.

If the problem was fixed in safe mode, there’s a big chance some of the apps you downloaded have something to do with it, otherwise, it’s all the firmware. But either way, I suggest you do the master reset to give your phone a fresh start. Don’t forget to backup all your data first as they will all be deleted, and then follow the steps above.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 rumors suggest of 4.99-inch display, 1080p resolution, 13MP camera

Initially, South Korean manufacturer, Samsung Electronics, denied all rumors that there is going to be a Galaxy S4 device. But that was the time when Galaxy S3 was performing really well in terms of sales being the company’s flagship phone for this year. When the second generation Note was released, the company started to leak out info, including possible features and specs, of the next generation Galaxy S device.

Just about a couple of days ago, new information were posted online suggesting Galaxy S4 will be sporting 4.99-inch display panel featuring full HD 1080p resolution based on its very own Super AMOLED display technology. While the official unveiling of these new display panels was reportedly slated during the Consumer Electronics Show (CES) in 2013, inside sources said the company already started the mass production. The new panels feature 1920 x 1080 pixels resolution and will come packed with more than 441ppi, twice as many pixels as Apple’s Retina Display.

An all-new, 13-megapixel sensor is said to be packed with other impressive hardware to produce better, more advanced flagship phone that will become the company’s flagship for next year. Unlike Sony, Samsung has never been known to give its devices camera with really high MPs. So, it will become a challenge for the South Korean manufacturer on how to make the camera work better even under low-light conditions. If it fails to do so, this is the aspect in its new flagship that would be subject of criticisms.

Just so everybody knows, a 13-megapixel camera can produce photos as wide as 4208 x 3120 pixels and will be saved as a huge file in the phone’s memory. It means that the company has to put really powerful processor complemented with at least, 2GB RAM. Previous rumors suggested that Samsung will give Galaxy S4 its quad-core Exynos 5450 clocked at 2.0 GHz. The chip is said to be built on a 28nm process and, according to YouMobile.org, can be downclocked to 1.7GHz.

There is no further information relating to the pricing and availability of the Samsung Galaxy S4 and the company has yet to confirm its existence. But it is during this time of the year that any company would tip off its fans and patrons that a new device is coming. Based on the reports published by thousands of tech blogs this past two months, the rumors surrounding Galaxy S4 are almost real. To recap, here are some of the rumored Galaxy S4 specs:

  • Curved screen using flexible screen technology
  • 4.99-inch AMOLED display
  • 1920 x 1080p HD resolution with 441 ppi
  • 2GHz quad-core Exynos processor
  • 2GB of RAM
  • Android Jelly Bean 4.2 operating system or higher
  • 13 mega-pixel camera or higher
  • 1.9 megapixel front-facing camera with built-in Skype
  • 4G LTE data speed
  • 3200 mAh battery

We can understand if Samsung will try to silence these kinds of rumors to protect sales of its new devices from being hijacked. But sooner or later, the company has to announce its plan to release new line of high-end smartphones. Whether or not it will continue its Galaxy brand, no one knows.

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