Archives for

#GalaxyJ5

How to fix your Samsung Galaxy J5 that won’t turn on [Troubleshooting Guide]

The #Samsung Galaxy #J5, while a mid-range device, packs decent technical specifications that put it on a higher ground compared with other mid-range devices in the market today. It also received positive reviews which is evident that it worked as advertised and that owners encountered only minimal issues with it. But since it’s an electronic device that depends on its hardware and firmware, problems can occur.

Among the most common issues owners may encounter are related to its power. Power-related issues may occur due to hardware problems or even firmware issues caused by third-party elements or anything else. The point is, we won’t know for sure what the issue is if we don’t try to troubleshoot and that’s the main purpose of this article. So, read on to know what to do in case your Galaxy J5 won’t turn on for some reason.

Before we do to our troubleshooting, if you happen to own this device but having different issues, then I suggest you visit our Galaxy J5 troubleshooting page for we have already addressed some of the most commonly reported issues. Odds are that we may have already published articles that contain answers to your problems. So, try to find ones that are similar with your concerns and use the solutions we suggested. If they don’t work and you need further assistance, you may contact us by completing our Android issues questionnaire. Make sure to provide us with the information we need so that we can give you more accurate solutions. Don’t worry, it’s free.

Step 1: Pull the battery out and check it up, do soft reset

One good thing about a phone that has a removable battery is that you can easily do the soft reset procedure without much of a hassle. In this case wherein the phone doesn’t turn on when you press the Power key, it’s possible that it’s experiencing some kind of minor firmware or hardware glitch. While glitches can easily be fixed by doing the normal reboot, there are times that it’s impossible for the firmware to turn the device off and back on due to conflicts in the system. Therefore, you need to do a forced reboot, otherwise known as soft reset, to help it out in bringing the device back to life. That said, here’s what I suggest you do in this step:

  1. Remove the back cover of your phone but be careful not to damage the locks.
  2. Pull the battery out of your device.
  3. Place the battery on a level surface and flick it to see if it rotates freely because if so, then it must have expanded, which is a sign that it needs replacement. If it doesn’t turn, then do the same procedure for the other side for the battery.
  4. After physically verifying the battery’s condition, press and hold the Power key of the phone for a minute to drain stored electricity.
  5. Now, place the battery back in and secure it with the back cover.
  6. Attempt to turn the phone on.

If the phone turns on after doing this procedure, then problem solved! If not, then you have to continue your troubleshooting to try to bring it back to life.

Note: In case the battery has some leakage, bumps or any signs of damage, dispose of it properly and refrain from using it anymore as it may cause for serious problems not just to your phone but even to the user. Batteries explode! You may buy a spare battery if you want to continue using the phone.

Step 2: Attempt to charge the phone to see if it responds

After doing the procedure in the first step and the phone still won’t turn on, then you have to make sure that it’s not just a problem caused by a drained battery. In this step, you need to try to charge the phone to make sure there’s enough battery to power up its components and to find out if it actually responds and charges.

Plug the charger to the wall outlet and then connect your phone to it using the original cable that came with it in the box. Look at the screen to see if the usual charging icon displays and try to see if the LED indicator at the top of the display lights up. If none shows, leave the phone charging for 10 minutes and then try to see if those signs show.

In case the phone doesn’t charge, try connecting it to your computer or laptop to see if it responds with them and if so, then the problem is with the charger and not your phone. It’s time to buy a new charger. But if the phone still won’t respond with other devices, then try to use a different cable and if the problem persists, then the phone is experiencing a charging issue. You must first address this problem.

Assuming the phone charges fine, then leave it charging until it’s full and then attempt to turn it on normally. If it doesn’t respond to that even after charging, try the next step.

Step 3: Attempt to boot the device up in safe mode

It is possible one or some of the third-party apps is causing the problem, at least, let’s try to rule out this possibility since we know the phone is charging fine. We need to run the phone with all third-party elements disabled so we can isolate immediately if the issue is caused by one or some of them. This is how you boot your Galaxy J5 in safe mode:

  1. Turn your Galaxy J5 off.
  2. Press and hold both the Volume Down button and the Power key.
  3. When the Samsung logo displays, release the Power key but continue holding down the Volume Down button.
  4. Allow the phone to start up while holding down the Volume Down button; it may take a few seconds to complete.
  5. When the phone reaches the home screen and you can see “Safe mode” in the lower left corner of the screen, then it’s successful. Otherwise, repeat the steps from the top.

If the phone boots up successfully in this mode, then it’s clear enough that a third-party or some of them, is causing the problem. Find that app and then uninstall it. You may need to uninstall more than one app to fix the issue and I suggest you start with apps you recently downloaded or those you installed by the time this problem started. This is how you uninstall apps from your J5:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the application in question.
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

After installing some suspected apps, try to reboot your phone in normal mode to see if the problem got fixed. However, if it still can’t boot up successfully, at least, we know the hardware of your device is fine and it can actually boot up in safe mode. So, I suggest that you reboot your phone in safe mode one more time, backup your files and data and then just proceed with the factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

After this, try to boot up normally and that should work. Continue your observation and then install apps one by one until you’re satisfied the problem is fixed.

On the other hand, if the phone failed to boot up in safe mode, then move on to the next step.

Step 4: Try to start the phone up in recovery mode

Booting up in recovery mode will power up all hardware components but won’t load Android interface. Instead, it loads the Android System Recovery menu wherein you have several options to choose from. If your Galaxy J5 can boot up in this mode successfully, it also means the hardware is fine but the device is experiencing some kind of software or firmware problem, which can be fixed by wiping the cache partition or doing the master reset. Now, here’s how you boot your phone in Recovery mode:

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If successful try to wipe the cache partition first…

  1. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  2. Press the Power key to select.
  3. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  4. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  5. Press the Power key to restart the device.
  6. It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

Should the problem remain after wiping the cache partition, then you should do the master reset. However, you cannot disable the anti-theft since the phone neither boots up normally or in safe mode. It means you may be locked out of your device if you didn’t know your Google account and password. But if you don’t have issue remembering them, then proceed with the reset:

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem the persists after this or if the phone cannot boot up in recovery mode, then you have no other choice but to send the phone in for checkup and/or repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J5 with screen flickering issues [Troubleshooting Guide]

The #Samsung Galaxy #J5 is one of the mid-range devices with pretty decent technical specifications and got positive reviews from its owners. While the Galaxy J5 2017 edition is yet to be released, the 2015 and 2016 editions have already received updates and most of them are now running Android 6 Marshmallow.

Some of our readers who own this device, however, contacted us regarding screen flickering issues they’ve encountered. Many of them said the problem started shortly after an update while others reported theirs started to show the problem without apparent reason at all.

Screen flickering issues vary as some may be due to some apps while other cases might be due to firmware and hardware glitches or problems. We won’t know the reason why this issue occurs unless we do some basic troubleshooting that might point us into the right direction. So, in this post, I will walk you through is trying to fix your J5 that has a screen flickering issue.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy J5 with its screen flickering

The purpose of this troubleshooting guide is for us to know what the real problem with your phone is, what causes it and what needs to be done to fix it. While we always want to help our readers out with their problems, there are issues that we cannot fix especially ones that are caused by hardware problems. But don’t let that stop you from troubleshooting but before we jump to our procedure, here’s one of the messages we received from our readers that best describes this issue:

Problem: Hi guys. I have the Galaxy J5 phone and while everything in it is working fine, it’s display seems to have some kind of static and there are times when it changes brightness and color. It just started to happen about a week ago and I have no single clue as to what caused it. If you guys can look into this problem for me, that would be great. Thanks.

Troubleshooting: Please go through the steps below to try and fix the screen flickering issue with your Galaxy J5 and while we suggest procedures that cannot potentially harm your phone, things may still happen so proceed at your own risk.

Step 1: Perform the battery pull procedure to soft reset your phone

I understand your phone still works perfectly fine except that its display is flickering. We have to determine if this problem is a minor one or a sign that the display panel itself is failing and the first thing that you should do is to perform a soft reset. This kind of reset actually just refreshes your phone’s memory but none of your files and data will be deleted. To do this, just remove or pull the battery out of your phone while it’s still powered on.

In so doing, the phone will naturally turn off as the main power source is disconnected but it also drains stored electricity. And while the phone is turned off, press and hold the Power key for a minute to totally drain electricity from capacitors and chips. After which, replace the battery and secure it with the back cover and then turn the phone back on. Observe the phone for any signs of screen flickering and if it remained, then move on to the next step.

Step 2: Find out if the problem is caused by a third-party app

There are apps that can cause this kind of problem so we need to rule out this possibility first before we proceed with our troubleshooting. The next procedure will actually tell us if the problem is due to some of your downloaded apps because if so, then we need to find the culprits and uninstall them one by one until the issue is fixed. To do that, we just need to boot the phone in safe mode and this is how you do it:

  1. Turn your Galaxy J5 off.
  2. Press and hold both the Volume Down button and the Power key.
  3. When the Samsung logo displays, release the Power key but continue holding down the Volume Down button.
  4. Allow the phone to start up while holding down the Volume Down button; it may take a few seconds to complete.
  5. When the phone reaches the home screen and you can see “Safe mode” in the lower left corner of the screen, then it’s successful. Otherwise, repeat the steps from the top.

Alternatively, you can just do these steps if you don’t want to turn the phone off just to start in up again:

  1. Press the Power key to display power options on the screen.
  2. Touch and hold “Power off” option until “Restart to safe mode” prompt appears, then release.
  3. Tap Restart.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

This procedure won’t fix the problem but will give you an idea if third-party apps have something to do with the flickering. So, once the phone is in this state, observe closely for signs of screen flickering and if it still happens, then move on to the next step. Otherwise, find the apps that may have something to do with it and uninstall them one by one. Here’s how you uninstall apps on your Galaxy J5:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the application in question.
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 3: Delete the system cache as firmware updates may have corrupted some of them

There have been firmware updates that were rolled out since J5 2015 and it’s possible one of those updates corrupted some of the system caches and resulted to this problem and any other that are yet to be discovered. We need to rule this possibility out by deleting all the system caches at once so that they will be replaced with new ones. To do so, here’s what you need to do:

  1. Turn off your Galaxy J5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

If the flickering still remains after this, then you have no other choice but to reset your phone.

Step 4: Backup your files and data and then reset your Galaxy J5

After doing the first three steps and the screen flickering issue isn’t fixed, then you have to rule out the possibility that it’s a firmware issue and you can do that by resetting your phone. Of course, all your files and data will be lost when you do that so make sure you backup everything you don’t want to lose. After the backup, disable the anti-theft feature of your phone by doing these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Or, you can just reset your phone through the settings menu:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

If the problem still persists after this and you can’t take to see your phone with its screen flickering from time to time, then you must send it in for checkup and repair as it might be an issue with the hardware.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to backup & restore apps, contacts, pictures & media files on your Samsung Galaxy J5 [Tutorials]

  • Learn how to backup your apps, contacts, important files, pictures and others from your Samsung Galaxy J5 and restore them later.

I cannot stress enough how important it is that you know how to properly backup your apps, contacts, files, pictures, videos, data, and other things you don’t want to lose. While we will walk you through on how to make sure none of these things get deleted on your Samsung Galaxy J5, it is always recommended you habitually take initiative to automatically store them in the cloud just in case you phone fails.

In this post, I will walk you through on how to make a backup of your apps, data, contacts, pictures and other media files from your Samsung Galaxy J5. These methods are all basic and anybody can follow our tutorials without much of a hassle. So, if you own this phone and have been planning to reset it for some reason, try to go through our guides below to see if they can help.

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8 troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to backup & restore apps from your Samsung Galaxy J5

You don’t have to copy every app and its data into your SD card or computer. In fact, apps aren’t really backed up in the cloud, only their data and other information saved in your Google account so that the next time you log into your account, Android will just re-download apps that have been installed on your phone previously and then copy their data from the cloud into your phone. So, here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup & reset.
  4. Check Back up my data to back up any account data, Wi-Fi passwords, and other settings to Google servers.
  5. Check Automatic restore to restore backed up settings and data when re-installing applications.

To restore your apps, you just have to log into your Google account after the reset as they will be restored automatically, although it may take a few minutes to an hour depending on how many apps you’ve previously installed and how fast your internet connection is.

How to backup & restore your contacts automatically from your Samsung  Galaxy J5

This is one way of backing up your contacts list and we can consider this as an “automated” process since you only have to sync your phone with your Google account. Your list will then be uploaded to the cloud ready to be downloaded after a reset or when you log back into your account using your phone.

  1. From the Home screen, tap Contacts.
  2. Tap MORE.
  3. Tap Settings.
  4. Tap Move device contacts to. This saves any contacts not already saved to your Google or Samsung account. This option will only appear if the contacts have not already been backed up.
  5. From the Home screen, tap the Apps icon.
  6. Tap Settings.
  7. Tap Accounts.
  8. Tap the account you would like to sync.
  9. Tap the MORE icon.
  10. Tap Sync now.

To restore contacts that have been backed up this way, you just have to log into your Google account after the reset as it’s done automatically.

How to backup contacts to SD card mounted on your Samsung Galaxy J5

Another way to backup your contacts is to export them into a file and then save that file into the external storage or microSD card that’s mounted on your device. This process, of course, is done by the system itself but there are steps you should follow to make the backup successful.

  1. From any Home screen, tap Apps.
  2. Tap Contacts.
  3. Tap the MORE icon > Settings.
  4. If necessary, tap Contacts to display > All contacts.
  5. Tap Import / Export contacts.
  6. Tap Export to SD card.
  7. Review the file name for the contact list on the pop-up message.
  8. Tap OK to confirm export.
  9. A message flashes at the top of the screen indicating the contacts will be exported.

To restore your contacts that were exported to the SD card, follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap Contacts.
  3. Tap the MORE icon > Settings.
  4. If necessary, tap Contacts to display > All contacts.
  5. Tap Import / Export contacts.
  6. Tap Import from SD card.
  7. Review the file name for the contact list on the pop-up message.
  8. Tap OK to confirm export.
  9. A message flashes at the top of the screen indicating the contacts will be imported.

How to backup media & pictures to the SD card of your Samsung Galaxy J5

Now, it’s time to backup your media files and pictures and one way to do that is to export or copy them to the SD card mounted on your device. Depending on the number and size of your files, they may not be able to fit into the SD card especially if the latter only has a few gigabytes available. Anyhow, this is how you do it:

  1. From any Home screen, tap Apps.
  2. Tap My Files.
  3. Tap Device storage.
  4. Tap the MORE icon located at top-right to expand the drop-down menu.
  5. Tap Edit.
  6. Locate the folders containing the desired media and picture files.
    • Pictures you capture using the Camera app are stored in the DCIM folder.
    • Media files are usually stored in Notifications, Downloads, or other file names.
  7. To the left of the desired file or folder, select the check box.
  8. Repeat as desired.
  9. Tap the MORE icon located at top-right to expand the drop-down menu.
  10. Tap Copy.
  11. Tap SD card.
  12. If necessary, navigate to and tap the desired folder.
  13. Tap Paste here.

How to restore media files & pictures exported to the SD card

Now, to restore files you’ve exported to the SD card, follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap My Files.
  3. Tap All files.
  4. Tap SD card.
  5. Tap the MORE icon located at top-right to expand the drop-down menu.
  6. Tap Edit.
  7. Select the check box next to the files your media or pictures is stored on.
    • Pictures are usually stored to a DCIM file.
    • Media files are usually stored in the media file.
  8. Tap the MORE icon located at top-right to expand the drop-down menu.
  9. Tap Move.
  10. Select Device storage.
  11. Tap Move here to move to the main phone memory.
  12. To move files to a location other than the main phone memory:
    • Tap the folder name or tap Create folder.
    • Tap Move here.

How to backup files from your Samsung Galaxy J5 to a computer – PC or Mac

As I said in the previous method, your files may not fit into the SD card so in that case, you need a computer where you can download them from your phone. If you opt to use this method, this is how you do it:

  1. Download and install Samsung Smart Switch that is compatible with your computer from https://www.samsung.com/us/support/smart-switch-support/#!/
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If necessary, follow these steps:
    1. Touch the Status bar and drag it down.
    2. Tap Connected as a media device.
    3. Select the Media device (MTP) check box.
  7. On the computer, click Open device to view files.
  8. Navigate to the desired files on your phone.
  9. Drag and drop the files into the desired computer folder.
  10. When finished, safely disconnect the phone from the computer.

Apparently, it’s not as easy as the previous method but when it comes to the safety of your files and data, this one’s very reliable. I really hope you’d consider using this method in backing up important files and data from your phone.

How to restore files from your computer back to your Galaxy J5

Assuming you’re done with the reset or whatever it is you needed to do, then it’s time to restore some files you have backed up and this is how you put them back to your phone:

  1. Download and install Samsung Smart Switch that is compatible with your computer from https://www.samsung.com/us/support/smart-switch-support/#!/
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If necessary, follow these steps:
    1. Touch the Status bar and drag it down.
    2. Tap Connected as a media device.
    3. Select the Media device (MTP) check box.
  7. On the computer, click Open device to view files.
  8. Navigate to the desired files on your computer:
    1. The Card icon is your SD card.
    2. The Phone icon is your device’s internal storage.
  9. Drag and drop the files into the desired phone folder.
  10. When finished, safely disconnect the phone from the computer.

It’s basically just like backing up only that you’re copying files from the computer to your phone.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to make Samsung Galaxy J5 that’s running slow run faster [Troubleshooting Guide]

The Samsung Galaxy J5 is a mid-range device and while it has received quite a lot of positive reviews because of its specs and performance, it’s still prone to having performance-related issues such as sluggishness, slowing down, freezes, etc. In fact, we’ve already received complaints from our readers who own this device because some of them have already experienced having to use Galaxy J5 that are running slow.

In this post, I will walk you through in making your Galaxy J5 run faster again. We will take into consideration possibilities why your phone started to become sluggish after a few months of use. Then, we will try to rule out each possibility until we can pinpoint what the problem really is and what needs to be done to fix the problem if necessary. So, if you’re one of the owners of this phone and are currently suffering from performance problems, read on as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Samsung Galaxy J5 that’s running slow

This troubleshooting guide is for our readers who are seeking assistance to make their devices run faster. While we don’t suggest things that can potentially damage or mess up your phone even more, things might occur while you’re troubleshooting so please proceed at your own risk. Now before we jump right into our troubleshooting steps, here’s one of the messages we received from our readers about a Galaxy J5 that started to run so slow after months of use:

Problem: Hey guys. How are you doing? I have the Galaxy J5 which has been with me since November last year. I actually don’t have a serious problem with it, it’s just that it’s now running slow unlike when I first got it. I understand the phone may slow down a bit after months of continuous use but mine seems not normal. Before, it would only take a second or two to open the messaging app but now, it may even reach a minute before I can read my messages. I don’t know if this is a sign of a more serious firmware problem or not but if you can help me make my J5 run faster again, that would be appreciated. Thanks a lot!

Troubleshooting: Just like what our reader said, there’s no sign of a serious problem, the phone only runs slow. So, we will have to look into some factors that often lead to this kind of issue and we will try to do something about them. Go through the steps below to see if you can make your phone run faster again…

Step 1: Reboot your phone in safe mode and observe

Booting your phone up in safe mode alone won’t fix the problem, although it may run faster while in that mode since all third-party apps are disabled. That’s what we have to find out because if there’s a big difference between the performance of your phone when it’s in normal mode, then the cause of the issue could be one or some of the apps you installed. In this case, you just have to find the apps that use up more resources than others, backup their data and then uninstall them to find out if the phone would run faster after that. You may have to uninstall more than one app depending on the situations.

So, this is how you start your Galaxy J5 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

And this is how you uninstall an apps from your J5…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

However, if the phone is still very slow while in Safe mode, then it’s a sign that problem isn’t with the third-party apps. Move on to the next step.

Step 2: Clear the cache and data of apps that run slow

This is only applicable if the phone becomes sluggish when you use a specific app. For instance, you mentioned that it will now take almost a minute for the phone to open the messaging app, so you need to reset that app and any other that might be doing the same thing. Follow these steps to clear the cache and data of apps you suspect to be causing the problem…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display preinstalled apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

You may also try to find out if there are available updates for those apps because if there is, then updating them may fix the problem…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If the problem still occurs after doing all this, the next step must be done.

Step 3: Try to delete all system caches so they’ll be replaced

Corrupt system caches will also cause the phone to slow down considering the fact that caches are supposed to make the phone run faster, smooth and buttery in its execution of your commands. Since you have no access to individual apps, you have to delete all of them so they’ll be replaced when the phone boots up. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will take a little more time booting up after you’ve wiped off its cache partition so wait for it to become active. If, however, it’s still sluggish and slow, then you have no other option but to do the next step.

Step 4: Backup your files and data, do the Master reset

That’s right! At this point, you have to backup your files and data and do the reset since all the basic troubleshooting steps you’ve done didn’t yield any favorable results. Backup your files as they will be deleted, sync your phone with your Google account so your contacts and other data will be backed up in the cloud and then disable the Factory Reset Protection (FRP) or anti-theft feature so you won’t be locked out after the reset.

How to disable FRP or anti-theft on Galaxy J5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy J5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You may also reset your phone through Settings…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

For sure, your phone will run faster after the reset so you may now restore your files and data back to your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to boot your Samsung Galaxy J5 in Safe mode, Recovery mode and wipe cache partition, do resets [Tutorials]

  • Understand the importance of safe mode in your Samsung Galaxy J5 and learn how to actually bring your device to boot to its diagnostic state.
  • Learn how to start your phone up in Recovery mode and delete all the system caches so they will be replaced with new ones.
  • Learn how to do the Factory Reset and understand how it’s used and when should you do it.
  • Lastly, learn how to do the Master Reset, how it differs from the factory reset and what you should do before and after.

As an owner of a phone with decent specs and firmware, it is imperative you know the basic procedures that may help you whenever you encounter problems with it. For instance, if you’re experiencing issues brought about by some of the apps you downloaded from the Play Store, it is imperative you know how to boot your phone in safe mode to isolate the problem right away.

Other procedures I’ve included in this post include how to bring your phone to start in Recovery Mode and what you can do when you’re in it. While there are other things you can do when you’re in Android System Recovery screen, the most popular procedures you can do are wiping the cache partition and doing the master reset. So, continue reading to learn how to do these things and understand why they’re so important. Click on the link below to jump to a specific section:

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy J5 troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to enable Safe mode on your Samsung Galaxy J5

Booting your phone in safe mode simply means you’re running the device in its diagnostic state wherein all third-party apps and services will be temporarily turned off. This will immediately give you an idea as to whether the problem is caused by a third-party app or a built-in one. But aside from that, this is also the procedure you should try doing in case the phone cannot boot up successfully. While it rules out the possibility of third-party elements causing issues and conflicts in the system, you can continue using your device as everything works perfectly fine.

There are two ways you can enable safe mode in your Galaxy J5. The first one will be helpful enough if your device isn’t booting up successfully.

  1. Turn your Galaxy J5 off.
  2. Press and hold both the Volume Down button and the Power key.
  3. When the Samsung logo displays, release the Power key but continue holding down the Volume Down button.
  4. Allow the phone to start up while holding down the Volume Down button; it may take a few seconds to complete.
  5. When the phone reaches the home screen and you can see “Safe mode” in the lower left corner of the screen, then it’s successful. Otherwise, repeat the steps from the top.

The next one is something you can do when your phone is working fine or can boot up successfully…

  1. Press the Power key to display power options on the screen.
  2. Touch and hold “Power off” option until “Restart to safe mode” prompt appears, then release.
  3. Tap Restart.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

If you’re dealing with app-related problems, this is the procedure you should have knowledge about and it should be the first procedure you should do in a bid to determine the cause of the problem or just to work around it.

You will still be able to continue using your apps, even third-party ones, when your phone is in this mode. In fact, you can continue using your phone normally except for some features but when you’re in a situation wherein you badly need to use your phone but it’s having a problem, then this procedure should be able to help you.

How to wipe the cache partition of your Samsung Galaxy J5

Android creates caches for features, services and apps it uses. These files are temporary and deleting them won’t cause any problem or conflict. However, when they become obsolete or corrupt and the system continues to use them, that’s when issues occur.

You don’t have access to individual caches nor would you be able to determine which file is for the specific service or app. Your only way to replace them is to delete all of them at once so that when the phone reboots, new caches will be created to replace them. You can do so by booting up your phone in recovery mode and wiping the cache partition and this is how you do it in your Galaxy J5:

  1. Turn off your Galaxy J5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

If you are troubleshooting your phone for a possible app-related issue, observe closely if the problem still occurs after this procedure and if so, then you have no other choice but to do the reset.

How to Factory Reset your Samsung Galaxy J5

This procedure will bring your device back to its factory default settings but it also means deleting every bit of personal data and files you may have saved or accumulated after months of use. But that’s not a problem though, all you need to do is backup all things you don’t want to lose.

A reset is very effective in dealing with problems caused by applications or even the firmware. It may even fix issues caused by a minor hardware glitch or failure. However, more often than not, it’s recommended to be the last resort due to the hassle it entails in backing up data and files and restoring them after. Now, this is how you do the factory reset via the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

If you’re troubleshooting your device, don’t install any apps after the reset. Instead, observe your phone to know if the problem still exists even if it’s running without any interference from third-party elements.

How to Master Reset your Samsung Galaxy J5

The master reset is basically just like the factory reset but it does a thing or two that will thoroughly rid of all possible corrupt caches and data from your phone. It will also delete all your files and data so backing up is always recommended if possible. Also, make sure you know your Google ID and password because if not, you will be locked out of your device after the reset and you may not be able to regain access to it. So, before you actually do this procedure, we suggest you disable anti-theft feature:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Again, in case you’re troubleshooting your device, don’t install anything until you’re satisfied the problem is fixed.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J5 that’s showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error “Unfortunately, Gallery has stopped” on your Samsung Galaxy J5 might have been triggered by a third-party app or it may have something to do with the storage or camera. We’ve seen this kind of problem happening to other devices since we started providing support to our readers. In fact, we’ve already fixed most of the issues that are similar to this one so it’s not new to us to receive emails regarding the Gallery crashing.

In this post, I will walk you through in troubleshooting your device whose multimedia manager keeps crashing. Of course, the subject of our troubleshooting would be the Galaxy J5, a mid-range phone that got positive reviews from its users for its specs and performance. So, if you own this device and are currently bugged by an error or two, continue reading below as this article may be able to help you fix the problem.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy J5 with “Unfortunately, Gallery has stopped” error

The purpose of this troubleshooting guide is for us to know what the real problem is, what triggers the error and what needs to be done to get rid of it. But before we go to the steps, here’s one of the messages we received from our readers that best describes this problem:

Problem: Hi guys! My phone is a Galaxy J5 given to me by a friend. Anyways, there’s this error message that keeps popping up every time I take pictures and it says “Unfortunately, Gallery has stopped.” When I open the camera, everything works fine but by the time I take a picture, that’s when the error shows up. Now quite sure what caused it because it may have started on its own. I hope you can help me with it. Thank you.

Troubleshooting: While the error message explicitly says that it’s the Gallery app that crashed, we still have to look at what triggers it, in this case the camera, before we jump to another possibility. What we will do is rule out possibilities one by one until we can pinpoint what the real problem is. With that being said, here’s what you need to do:

Step 1: Clear the cache and data of the Gallery app

It may seem as though the Gallery is the one keeping all your pictures and videos, it’s not. It’s just managing them. Your pictures and videos are saved somewhere safe. So doing this procedure won’t delete any of them.

We have to go after the Gallery app first since it’s the one that keeps crashing. All we have to do at this point is to reset it and that means clearing its cache and data. This is how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, try to take a picture to see if the error still shows up and if so, move on to the next step.

Step 2: Clear the cache and data of the Camera

We’ve already cleared the cache and data of the Gallery app to no avail, now, it’s time we cleared the cache and data of the camera app, which, apparently, triggers the error when a picture is taken. Don’t worry, none of your pictures and videos will be deleted so it’s safe to just go with this.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Try to take a picture after this procedure to see if the error still shows up and if so, then you have to continue your troubleshooting.

Step 3: Find out if third-party apps have something to do with it

There are apps that may cause built-in apps to crash and you have to look out for them because you may not enjoy the optimum performance of your device if it’s getting error every single time you want to do something. In this step, you just need to find out if one or some of the third-party apps is causing the problem and to do so, you have to reboot your phone in safe mode:

  1. Turn your Galaxy J5 off.
  2. Press and hold both the Volume Down button and the Power key.
  3. When the Samsung logo displays, release the Power key but continue holding down the Volume Down button.
  4. Allow the phone to start up while holding down the Volume Down button; it may take a few seconds to complete.
  5. When the phone reaches the home screen and you can see “Safe mode” in the lower left corner of the screen, then it’s successful. Otherwise, repeat the steps from the top.

Once the phone has booted up successfully in this mode, open the camera app and take a picture. If the error still shows up, then you have to go after the firmware.

Step 4: Try deleting all the system caches so they will be replaced

It’s possible that the cache that’s handling the Gallery or the Camera has been corrupted for some reason. That is why at this point in our troubleshooting, you need to try to delete all the system caches so the phone will be forced to replace them with new ones that are perfectly working and compatible with the system:

  1. Turn off your Galaxy J5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. It will take a little longer for the phone to reboot after this procedure but wait until it reaches the home screen before using it.

Once the phone has rebooted, open the camera and take pictures. If the error still pops up, you have no other choice but to reset your phone.

Step 5: Reset your Galaxy J5 to bring it back to its default settings

You have no other option, at this point, but to reset your phone. We’ve done everything an average user has to do in a bid to fix the problem to no avail. So, it’s time to bring the device back to its factory default settings to see if there would be a difference in the performance and if the error would disappear.

The error “Unfortunately, Gallery has stopped,” while very annoying, is a minor problem which can be fixed by a reset. However, we often suggest this procedure at the end because of the hassle it entails in backing up your files and data as well as restoring them after. But at this point, you have no other choice. So, disable anti-theft and then do the reset. Here’s how you disable anti-theft…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your phone through the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.