Major firmware updates like recently rolled-out Android 9 Pie for the Samsung Galaxy S9 Plus often bring fixes to problems but there are also times when other issues occur, albeit minor in nature most of the time. Some owners of said device reported that the Facebook app started to crash following the installation of the new update.
App crashes after an update isn’t really a serious issue although they really be very annoying especially you often use the app that’s hit by the problem. In this case, it’s a pre-installed application so we really just can’t remove it from the phone and reinstall it. Nonetheless, there are things you can do to try and fix it and that’s what I’m going to share with you in this post. So, if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
Now, here are the things you need to do if Facebook crashes on your Galaxy S9 Plus after downloading Android Pie…
Force restart your phone first.
Find out if there’s an update for the app.
Clear the cache and data of the app.
Factory reset your phone.
If it’s the first time you encountered the problem, the first thing you need to do is reboot it or perform the force restart procedure. It will refresh your phone’s memory as well as reload all its apps and services and doing this may save you from a lot of trouble. So, press and hold the volume down and power keys together for 10 seconds or more. Your device will reboot like it normally does but it’s memory should already be refreshed once it becomes active. After which, try using Facebook to see if it still crashes.
Another things you must try if the forced reboot doesn’t help is to find out if there’s an update available for it. Open the Play Store and then go to My Apps. From there, you would be able to see which apps needs to be updated. If Facebook is one of them, then that could be the fix for this problem. Update the apps and see what happens after that.
Next is to reset the app back to its default settings by clearing its cache and data. Again, Facebook is one of the pre-installed applications and you cannot uninstall it like any other third-party apps. So, resetting it is your best shot in fixing this problem. Don’t worry, none of your pictures or files will be lost if you did this.
After clearing the cache and data and the app continues to crash, then you have no other choice but to reset your phone. This will surely fix the problem but you will have to go through all the hassle of moving your important files and data to the SD card or computer as they will be deleted and you may no longer retrieve them after the reset if you didn’t do that. So, after the backup, follow these steps to reset your phone:
Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
When a high-end device like the Samsung Galaxy S9 Plus turns off by itself and won’t turn back on, the problem could either be with the firmware or the hardware and it could be a minor or very serious one. Some of our readers contacted us about this problem that reportedly started after the Android 9.0 Pie update. Could it be that the Pie update is bad?
As the owner, the least you can do is troubleshoot your phone and see if you can make it work like before again. But here’s the thing, as long as the phone doesn’t have physical or liquid damage, you can almost expect that it’s just a minor issue. So, if you’re one of the owners of this phone and are currently facing similar problem, continue reading as this article may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Here are the things you can do if your Galaxy S9 Plus turned off after updating to Android Pie and won’t turn back on…
Perform the Forced Reboot procedure.
Connect phone to the charger and force restart it.
Try starting it up in recovery mode.
Bring phone to shop so tech can check it for you.
After a major firmware update, the cache and other system files may become corrupt or no longer compatible with the new firmware. It may result to a system crash and leave your phone unresponsive. While it may seem like a serious hardware problem, in reality it’s not. It’s actually just a very minor firmware issue that you can fix in a matter of seconds. With that said, the first thing you must do is the Forced Reboot procedure:
Press and hold the volume down button and power key for 10 seconds or more.
Your phone may boot up after doing this but if not, then try this instead:
Press and hold the volume down button and don’t let it go yet.
Now, press and hold the power key while holding down the volume down button.
Keep both keys held down together for 10 seconds or more.
It’s actually the same as the first procedure only that we’re making sure you’re doing it correctly. If the phone is still not responding after this, then try doing this:
Plug the charger to a working wall outlet.
Connect your phone to the charger using the original USB cable.
Regardless whether your Galaxy S9 Plus shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
Now, perform the forced reboot again by pressing and holding the volume down and power keys at the same time for 10 seconds.
Most of the time, if the problem is due to a firmware crash, these procedures will fix it. However, if the phone is still not turning on after doing these, then you must try running your phone in recovery mode and perform a master reset if you can successfully make it to boot up.
It’s possible that it’s just a firmware issue and even if it’s serious, the phone would still be able to boot up in recovery mode as it’s the fail-safe for almost all Android devices. Here’s how to run the phone in recovery mode and perform the master reset:
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
If your phone is still not responding after this, then it’s time to bring it to the shop as it’s probably a hardware problem that occurred after the update.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Cracked screen repair is very expensive wherever you go and the most expensive your phone is, the higher the service charge and it varies from shop to shop. For instance, you will be $400 poorer once you get your Samsung Galaxy S9 Plus cracked screen repaired and that’s the cheapest. But since mobile devices are a multi-billion dollar industry nowadays, it wouldn’t be difficult to find a shop in your area that specializes in repairing broken displays. Cellphone repair is easy as long as you know what you’re doing. The thing is, not everyone has to guts to remove even one screw from a thousand-dollar smartphone.
You always have two choices when it comes to dealing with cracked screen on your Galaxy S9 Plus. Either you do it yourself or bring it to the local shop or to a Samsung store. Of course, for those who have sufficient know-how with smartphone repair, they may opt for the first choice but for those who don’t want to take the risk, the second option and a lot of waiting hours or days will be the best option.
Repair Galaxy S9 Plus Cracked Screen Yourself
Depending on your know-how, this could be your cheapest option. You can buy the Galaxy S9 Plus screen replacement kit online and tear your phone down to remove the broken screen and replace it with a working one. It’s easy to buy the replacement kit as you can find original replace units online or at any Samsung shops or stores. The challenging part is how to teardown your phone successfully without damaging your phone even more.
Get Your Cracked Screen Repaired Here As you would expect from a phone with IP68 dust- and water-proofing, almost every component is properly glued onto the frame. So, aside from all the screws you will have to remove as well as other components, you will have to deal with dry glue and be very careful in detaching flex cables as they’re brittle and can easily break. A heat gun is a very useful tool when tearing down a phone like your Galaxy S9+. If you’re confident you can do a good job in tearing your phone piece by piece, I suggest follow the steps prepared by iFixit as they’re more detailed than other.
Find Professional Screen Repair Near You
Depending on your area, there could be several Samsung stores near you where you can bring your phone to have the cracked screen replaced that is if you’re willing to pay a hefty price for the screen. You will be charged for the new display as well as the technician’s services and you may have to wait for a few hours to be able to use your phone again depending on how bad the screen was damaged.
If you’re in the area where there are no Samsung stores around, you can try finding local shops that cater screen repairs. You may google “screen repair near me” and google may give you a ton of options to choose from.
Another service we would also to introduce to you is from Amazon. The company also offers smartphone repair services and instead of you going to their shop, their technicians will find you and repair your device wherever you want to meet up. If you’re willing to pay for a screen repair fee but don’t have time to find a shop to bring your phone to, then this could be your best option.
So, that’s pretty much it. I hope that this short post may be able to help you one way or another. If you have other issues with your Galaxy S9 Plus that you want to share with us, feel free to contact us anytime or leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
If you’re in search for a fast smartphone, one of the elements that you should consider is the amount of RAM — a lot of RAM allows you to run multiple applications, have two applications open at once and even switch between applications really fast. Smartphones that don’t have a lot of RAM are typically sluggish and have trouble running a single application at optimal levels in speed and stability.
For example, a phone that has 1GB of RAM might have trouble running more than just the operating system itself. If you throw an app into the mix, you might notice that response times are super sluggish. For a phone with, say, 4GB of RAM, you’ll have no problem running the latest version of the operating system, as well as a couple of apps (even multi-window apps) all at once.
So, if you’re in search of a phone with a lot of RAM, be sure to follow along below. We’ve got the best ones listed!
The OnePlus 6 is one of the latest smartphones on the market right now, featuring a massive 6.28-inch screen. It has a resolution of 2,280 x 1,080, so you’ll get one of the best displays on the market right now. But, most importantly, you get a ton of RAM. Powering this beast of a phone is a Snapdragon 845 processor, backed by a whole 8GB of RAM. This means that you have plenty of memory to run the latest version of Android — Android 8.1 Oreo, the skin on top OnePlus uses, as well as some of the most demanding applications.
Next, you can’t go wrong with what Samsung has to offer in the Galaxy S9+. It has a similar display to the OnePlus 6, coming in at 6.2-inches with a massive resolution of 2,960 x 1,440. It has a little less RAM than what the OnePlus 6 offers, but you still get a considerable amount. Powering this phone is Samsung’s own Exynos processor, (or the Snapdragon 845 if you live in the States), which is backed by 6GB of RAM. That’s still plenty of RAM to run Android Oreo, as well as the TouchWiz UI and plenty of apps (you could even use them as a multi-window)!
Next, we have the Moto G6 Plus. It has a smaller display than both the OnePlus 6 and the Samsung Galaxy S9+ at 5.9-inches. It has a resolution of 2,160 x 1,080, so you’ll still get a crisp and clear display, making it perfect for all types of media. With it, you also get options of 64GB and 128GB of internal storage. With the latter amount, the Moto G6 Plus comes with a whopping 6GB of RAM, enough to run Android Oreo and all of your favorite apps.
Huawei also makes an impressive phone with plenty of RAM; the P20 Pro. The phone was announced in March and launched a month later in April. You get a massive 6.1-inch display with a resolution of 2,240 x 1,080. Powering it is Huawei’s own Kirin 970 processor with a whole 6GB of RAM. And, of course, consumers will love the 40-megapixel tri-camera.
The last phone up on our list is the Sony Xperia XZ2 Premium. It has a gorgeous 5.8-inch display with a resolution of 2,160 x 3,840 pixels. It has a massive pixel density as well — a whopping 760 pixels per inch. Keeping the lights on is a Snapdragon 845 processor, the same processor in most of these phones. You also get 64GB of internal storage along with 6GB of RAM. The RAM will keep the operating system and Sony’s overlay running smoothly in addition to as many applications as you want to open in the background.
Of course, that display is pushing a ton of pixels, but you don’t have to worry about how much batter you’re draining because you get a massive 3,540mAh battery. This should keep you running all day long.
As you can see, there are a lot of great phones on this list with a considerable amount of RAM. If you want the phone with the most RAM possible, the choice is obvious: go for the OnePlus 6. Not only is it a really nice smartphone, but the 8GB of RAM will keep things running super smooth and fast. As an alternative, the Samsung Galaxy S9+ and the Moto G6 Plus are great options as well.
This post will show you how to fix notification-related issue on the Galaxy S9 Plus. If your own Galaxy S9 Plus has a problem with notifications, any of the solutions below should help.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: Galaxy S9 Plus not showing notifications for text messages
Hi! I have not been receiving notifications for text messaging for several weeks now. My text message icon used to show a number to indicate how many new text messages I received; and I also would hear a notification sound. Neither of those happen anymore, so I now have to constantly open my text messages to see what new ones I’ve received. My do not disturb is not on and my sound is “on” for text messages. I did notice that the bell icon on each text message had a line drawn through it to indicate the sound is off, but in my settings, the sound is ON. When I manually went into the settings for an individual text message, the sound notification is turned off. So I went through the individual settings for all my text messages one by one and turned it back on, but that didn’t work either. There is still no sound notification when a new text comes in (but the sound notification is working for all my other apps) and the message icon on my home page still doesn’t tell me when a new message comes in. I noticed that my OS updated to Oreo on December 16th, and I’m wondering if that is what caused this to happen as I never went into any of my settings to change anything. And I think the notifications stopped happening around the December 16th timeframe. Any idea how to fix this?
Solution: This problem does not have a straightforward solution. The main thing that you want to do in this case is to find out where the exact problem lies. Follow the steps below on how to do that.
Forced restart
Before changing settings and going deep into troubleshooting details, you want to make sure that the system is refreshed. You can do that by simulating the effects of “battery pull” to clear any temporary bug that may be causing the problem. Here’s how to do that:
Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.
Force quit messaging app
The next simple solution is to ensure that you restart the app having the issue itself. What you want to do is force quit the messaging app and other apps. This sometimes work in fixing minor bugs. Simply tap on the Recent Apps button, the button on the left of the Bixby key. Then, once the list of apps are shown, simply tap on CLOSE ALL button at the bottom.
Set up notification settings
Obviously, you also want to make sure that your messaging app notification settings are set up properly. Follow our help below on how to do this.
Open Settings app.
Tap Apps.
Tap on More settings (three dots) at the upper right.
Tap Show system apps.
Find the messaging app you’re using and tap it.
Tap Notifications.
Ensure that Notifications is turned ON.
Ensure that App icon badges is set to ON.
Ensure that numbers or contacts you want to get notifications from are turned ON.
Scroll to the bottom and tap on More settings in app.
Tap Notifications.
Ensure that Other notifications is ON.
Under Advanced section, set up App icon badges, On lock screen, and Do not disturb custom exception are set up to your preference. Enabling App icon badges option means that you’ll get the numbers of unread messages on the Messaging app to show. We think this is what you’re missing.
After doing all the steps above, restart the device and see if everything is working as far as notifications are concerned.
Clear cache partition
Should nothing change after setting up the notifications as instructed above, the next good thing to do is to clear the cache partition. Sometimes, a corrupted system cache can cause all sorts of problems. To minimize problems from a corrupted system cache, make sure to clear the cache partition with these steps:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe cache partition’.
Press Power button to select.
Press the Volume down key until ‘yes’ is highlighted and press the Power button.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
Delete app cache
In case there’s a problem with the messaging app cache, the next step for you is to clear the messaging app’s cache. Here’s how it’s done:
From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings.
Tap Apps.
Tap the 3 dots icon (at the upper right)
Tap Show system apps to display preinstalled apps.
Find and tap appropriate app.
Tap Storage.
Tap Clear cache.
Tap OK.
Restart the device and check for the problem.
Revert messaging app to defaults
Following the clearing of app cache procedure is making clearing its data. You must do this if the problem remains after clearing the cache. Deleting the messaging app’s data will result to the loss of your texts so be sure to back them up ahead of time. By doing this troubleshooting step, you are effectively reverting the app to its defaults. Here’s how it’s done:
From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings.
Tap Apps.
Tap the 3 dots icon (at the upper right)
Tap Show system apps to display preinstalled apps.
Find and tap appropriate app.
Tap Storage.
Tap Clear data.
Tap OK.
Restart the device and check for the problem.
Reset app preferences
Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:
Open Settings app.
Tap Apps.
Tap on More settings at the upper right (three-dot icon).
Select Reset app preferences.
Restart your S9 and check for the problem.
Reset network settings
This is an expected troubleshooting step for any networking issue. There may be a configuration error on your device. To clear it or any other potential network bugs, try to do the steps below.
From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap General Management > Reset settings.
Tap Reset network settings.
If you have set up a PIN, enter it.
Tap Reset settings. Once complete a confirmation window will appear.
Safe Mode
At times, an app may interfere with Android and result to problems. To check if you’ve installed a bad app, try to boot the phone to safe mode. These are the steps on how to restart the device to safe mode:
Turn the device off.
Press and hold the Power key past the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Check if notifications starts working normally again.
If the problem is absent on safe mode, try to restart back to normal mode (by restarting the device again) and see if the problem returns. If it does, then that means an app is behind this trouble. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:
Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
After you uninstall an app, restart the phone to normal mode and check for the problem.
If your S9+ is still problematic, repeat steps 1-4.
Delete data of BadgeProvider app
Notification-related issues can sometimes be caused by a bug in BadgeProvider app. This is an app, in general, that manages notifications for the system and apps. To ensure that it stays good, make sure that you reset it to its factory state. Here’s how:
Open Settings app.
Tap Apps.
Tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap your app.
Tap Storage.
Tap Clear Data button.
Restart your S9 and check for the problem.
Factory reset
If the cause of the problem is software-related, wiping the device with factory reset might help. Learn how to factory reset your S9 by doing these steps:
Create a backup of your data.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.
One of the common errors for the Galaxy S9 and Galaxy S9+ is moisture detected error. Normally, this error should only show up when the phone has been wet previously. In the case below, the error started popping up constantly after the phone has been accidentally dropped. Learn how to deal with the problem below.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: How to deal with Galaxy S9+ moisture detected error that won’t go away
I dropped my phone yesterday from approximately 1 ft off the ground. It was a gentle drop and there was no water near it. It gave me the “moisture detected” message appeared on the screen. I shook it, used a blow dryer on low heat and restarted it about 8 times and the message wouldn’t go away. I let it set for about 20 minutes, tried again, and the message went away and it charged fine yesterday. It was fine all day today with no error message, but i accidentally let my phone die.
A full 24 hours after the “moisture detected” message went away, i plugged it in to charge it and it set off an alert to unplug my phone from the charger immediately. I have tried everything to dry out any possible moisture that could have gotten into the phone, or the charger itself. I even let the charger and phone set in uncooked white rice for several hours and then tried plugging it back in, and the message still immediately pops up.
I know there can’t be any moisture in the phone or the charger at this point, but my phone is completely dead and i don’t know what else to do. Please help!
I have the samsung Galaxy S9+. i have no idea what android version this phone is. I have had it for about a month and a half, have never dropped it before yesterday, never near any water, all of the updates are installed, and i have had a case and glass screen protector on it since i walked out of the store with it.
Solution: Moisture detected error normally shows up only when there’s water or presence of moisture in the charging port area. The error is both an indicator of water in the port and a warning to the user not to charge the device to prevent damage. It should go away after drying the phone.
There are cases though wherein moisture detected error may be triggered for some other reasons. In some cases, a Galaxy device may show up when there’s a tiny amount of water or wet particle in the charging port. Sometimes, a hardware malfunction or defect in the charging port can also trigger it causing it to appear at random, or constantly. In some rare situations, a software bug may also trigger moisture detected error.
If your phone was working normally before you accidentally dropped it, it’s possible that it may have suffered a hardware malfunction. To check, you want to factory reset the phone. This will ensure that you return all software settings to their defaults. If the error persists after the reset, you can assume that hardware malfunction is behind it.
Hard reset the device
Before you factory reset your Galaxy S9+ to clear possible software bug and to check for hardware malfunction, make sure to back your personal data up first. If you have a computer, you can try to use Samsung Smart Switch to create copies of your files to your PC. Once everything is set, follow the steps below to factory reset your device:
Create a backup of your data.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
What to do if Moisture detected error remains after factory reset
As mentioned above, moisture detected error can also be caused by bad hardware. In this particular case, the problem may be caused by a bad hardware damage after the accidental drop. Since the only way to know for sure if the phone’s charging port has been damaged is by letting a technician check the phone, we suggest that you bring your device to Samsung Service Center. There’s no better way to fix a hardware issue on Galaxy devices than by letting Samsung certified physically handle the situation.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.
One of the best smartphones in the market today is the Samsung Galaxy S9 Plus. It basically has the same specs as the Galaxy S9 only that it’s a bit larger or wider. When it comes to its hardware specifications, the phone has a very impressive one so you would never actually think it’s capable of having issues especially in its performance. But just like any other smartphones, there are times when problems occur and among the most common ones is when the phone turns off by itself and would no longer turn on.
In this post, I will address this problem and I will share with you the solution that we’ve always been using to fix issues like this because more often than not, this is just one of those minor firmware issues you can fix on your own. However, if your new phone got dropped on a hard surface or left submerged for too long in water and then this problem started, then it’s either physical and/or liquid damage. In such case, there’s only so much you can do about it except bring it back to the store. But if the problem started without apparent reason, then continue reading as this post may help you.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Solution to Galaxy S9 Plus that won’t turn on
Now, going back to the problem, the following procedure is very effective in dealing with issues like this…
Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
If the problem is indeed due to a firmware crash or a minor glitch, then this is enough to fix it. It’s actually equivalent to the battery pull procedure we often do to phones with removable batteries. The method above is what we call ‘forced reboot’ as it simulates battery disconnect and refreshes your phone’s memory. It also closes all apps and services running in the background and reloads all core functions.
If your Galaxy S9+ is still not responding after this, do the procedure a couple more times to make sure you’re doing it right. Or you may try this…
Press and hold the Volume Down button first and don’t release it.
While holding it down, press and hold the Power key.
Keep both keys held down for 10 seconds or more.
It’s the same as the first procedure but in this sequence we’re trying to make sure you hit the Power key after the volume down button because doing otherwise won’t simulate battery disconnect. If the phone is still not responding to this, then here’s another thing you could try:
Plug the charger to a working wall outlet.
Connect your Galaxy S9 to the charger using the original cable.
Leave it connected to the charger for a few minutes.
Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
Your Samsung Galaxy S9+ should be working properly now or already booting up but if not, then it’s time to bring it back to the store so that a technician can evaluate the problem. You are not required to troubleshoot your phone if the problem goes beyond this and you don’t have to deal with this problem considering the fact your phone is still new.
I hope that this simple troubleshooting guide can help you one way or another. If you have other issues you want to share with us, then feel free to contact us or leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
We’re currently monitoring a possibly emerging issue in Samsung Galaxy devices — wireless charging not working after an update. In this troubleshooting article, we show you an example of this issue. We also deal with other related issues so we hope you’ll find this post helpful.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: How to fix a Galaxy S9 Plus that won’t charge wirelessly after an update
Ok my S9 Plus gave me a notice of some update for the phone and while on my wifi it started downloading. After the update was I noticed that the my phones quick charge was not activating, I’ve gone to my battery on the settings and checked on the advanced settings and it is turned on but for some reason when I plug my phone to the charger the quick charge notice doesn’t appear on my screen like it normally does. I am not sure what update my phone had. It says Android version 8.0 and Samsung experience version 9.0 any help would be appreciated thanks.
Solution: This issue may be caused by a number of factors. Let’s discuss each of them and the steps that you can do to fix it.
Minor bug
The issue is probably caused by a temporary bug after an update. Android OS is a very sophisticated software environment and there are millions of possible points of failure. Since Google and other developers cannot really anticipate all issues, some of them may develop after an update, when there is a major overhaul of the system. To see if you can easily fix the trouble, consider doing a forced reboot. This will simulate the effects of pulling out the battery, effectively clearing the memory and refreshing the system. A lot of minor bugs are fixed by this simple troubleshooting step so be sure not to skip it. Here’s how it’s done:
Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.
Corrupted system cache
One of the most common reasons for issues following an update is a corrupted system cache. Android uses a special cache, called system cache, in order to keep temporary files needed to load apps faster. Sometimes, this cache gets corrupted after an update, which can then result to all sorts of problems. To ensure that the phone’s system cache is working properly, you want to clear the cache partition where it’s stored. Here’s how to do that:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe cache partition’.
Press Power button to select.
Press the Volume down key until ‘yes’ is highlighted and press the Power button.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
Incompatible apps
Apps is another reason why there are problems in an Android device. The chance of experiencing app-related issues can further be heightened after a major Android overhaul. Not all apps receive the same level of expertise when made so not everything may be compatible when new Android OS is installed. To see if a third party app is the main reason why your S9 Plus has lost wireless charging capability, you want to boot the phone to safe mode.
In safe mode, all third party apps will be suspended. This means that only preinstalled apps will be allowed to run. If your phone will charge wirelessly only on safe mode, you can bet you have a bad app issue.
Turn the device off.
Press and hold the Power key past the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Check if wireless charging works.
Remember, if wireless charging will work only on safe mode, there must be an app causing the trouble. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:
Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
After you uninstall an app, restart the phone to normal mode and check for the problem.
If your S9 is still problematic, repeat steps 1-4.
Apps need updates too
Installing the latest Android version does not automatically update the apps. Be sure to update all apps after installing Android update to minimize the chance of incompatibility issues and bugs.
Software bug
Should nothing change after checking the initial lists of possible causes, the problem is possibly due to a software bug. Make sure to factory reset the device so as to minimize the chance of having OS bugs.
To factory reset your S9 Plus, follow these steps:
Create a backup of your personal data.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Problem #2: Galaxy S9 music plays and stops on its own, Google Voice and S Voice keeps turning on
Hey there. So here’s the issue with my Samsung Galaxy S9: the Google voice command and S Voice constantly keeps popping out of nowhere when my earphones are plugged in. Also, the music starts playing and stops on it’s own and the sound settings (sound, vibrate, mute) changes on their own too. It started a week ago. I didn’t install a software update or anything of the sort. i have no idea why these stuff started happening all of a sudden. Thanks for taking the time to read about my problems, hope you can find a solution soon.
Solution: There’s a chance that a third party app may be to blame. To check if that’s the case, restart your S9 to safe mode and observe it. Refer to the steps above on how to do it.
If you’ve already tried that before contacting us, or if nothing changes when the phone is on safe mode, you can also do a factory reset. This will force the phone to return all software information. If the problem is software in nature, factory reset should help.
If factory reset won’t fix the issues at all, that can mean you have a bad hardware problem. We think it’s a screen issue, probably a bad digitizer. The symptoms you mention are consistent with a broken screen or digitizer. These usually occur after an accidental drop, damaging the screen.To know whether our suspicion is correct, let a professional examine the hardware,
Problem #3: How to fix Galaxy S9 moisture detected error: moisture detected error after getting wet with urine
My phone was in the back pocket of my trousers and I went to the toilet. However I forgot about my phone being in my pocket and when using the toilet, urine accidentally made contact with it. This happened while I was at work. Immediately I dried it with tissue. But it wasn’t until I got home 3-4 hours later that I removed it from the case and saw that there was still moisture on the back of the phone. I dried it again with tissue. This happened on Tuesday 14th August. When I went to charge it I was given a ‘moisture detected’ notification. The next day, Wednesday 15th August, I put my phone on top of my radio so as to dry it with the light heat coming from it. I did this throughout of the whole day. Yet, when I tried to charge my phone, I still received a ‘moisture detected from USB and charger port’. I did not use my phone during the whole of Wednesday, and I am now writing this on Thursday 16th August. I am still unable to charge my phone due to moisture detected. I have put my phone in rice on the hope that it will dry it out, but I am still concerned that this problem had extended to two days. What should I do?
Solution: Your Galaxy S9 is water resistant and should be okay after you get is wet with low-pressure water or liquid. However, Samsung does not recommend exposing your S9 to non-water liquids like urine as residue may not be fully removed from the charging port. There may be some residue still deposited in the charging port. To address the issue, make sure to rinse the charging port properly with clean water. Don’t use high-pressure to do this though. You can pour clean water in the charging port then gently shake the phone to remove any remaining water inside. Then, you can leave the phone in room temperature for several hours to allow water to evaporate naturally.
If moisture detected error continue to persist after drying the phone this way, we suggest that you contact Samsung for repair or replacement.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.
New smartphones like the Samsung Galaxy S9 Plus do offer plenty of smart services and functions that reciprocate their hefty cost. Nonetheless, not all of these features are useful. Regarded among the key smartphone features would include but not limited to Wi-Fi, Bluetooth, and the basic messaging services to name a few. Hence it really matters if any of these services isn’t available. Tackled in this context is an issue affecting one of these key features, particularly on SMS or text messaging feature of the Galaxy S9 Plus. Learn what to do if you cannot send or receive text messages on your new Samsung handset.
When your phone cannot send or receive text messages (SMS), it could be due to a network problem or software issue on the device itself. One of the requisites for your device send and receive text messages is an active signal or cellular network connection. A good account standing is also necessary. Service providers or carriers usually imposed a soft disconnection to delinquent accounts. When this happens, outgoing services like calling and texting are limited or temporarily disconnected but incoming calls and texts can go through. In this case, you will need to settle whatever there is that needs to be settled on your account so as to resume your outgoing services.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus that can’t send / receive text messages
Highlighted below are some more inputs on what to do whenever you’ll have trouble sending or receiving SMS or text messages on your Samsung Galaxy S9 Plus. Feel free to use these subsequent walkthroughs when necessary.
First solution: Restart your phone (soft reset).
Minor software glitches that might have prevented your device from sending or receiving SMS are often dealt with by a simple restart on the phone also referred to as a soft reset. It clears up the internal memory and refreshes the system without affecting any of your important data on the phone. Here’s how it’s done:
Press and hold the Power button.
Tap the option to Power off.
Tap Power off again to confirm.
After about 30 seconds, press and hold the Power button again until your phone boots up.
Alternatively, you can perform a simulated battery removal equivalent procedure or soft reset using the hardware keys. It’s used to reboot a frozen or unresponsive device and works similar to the usual restart.
To do so, press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds. Release both buttons when the Samsung logo appears.
Second solution: Remove and reinstall the SIM card.
Sometimes SMS sending and receiving failed due to random SIM card issues. A quick simple solution to this is to reseat the SIM card on the phone. Here’s how:
Turn your phone completely off.
Press the card insertion or removal tool into the combined nano SIM/microSD card tray pinhole and then gently push it in until the tray pops out.
Slide the nano SIM/microSD card tray out of the slot.
Remove the SIM card from the tray and check for any signs of damage. If the SIM card looks good, place it back into the tray with the gold contacts facing the back of the phone.
Press the nano SIM/microSD card tray back into its slot until it clicks.
Once the tray is secured in place, press the Power button to turn your phone back on.
Third solution: Clear cache and data from the messaging app.
Corrupted caches or temporary files in the messaging app can also cause conflict to SMS messaging function of the phone. In this case, clearing cache and data on your messaging app will likely fix it. Here’s how it’s done:
Swipe up or down from the Home screen. Doing so will open the Apps screen.
Tap Settings.
Tap Apps.
Tap to select your Messaging app.
Tap Storage.
Tap Clear Cache to wipe out temporary files from the messaging app.
Tap Clear Data to delete all temporary data saved in the app’s memory.
Read and review the message prompt, then tap Delete to confirm.
Restart your phone then open the messaging app afterwards. Create a test SMS message to see if sending and receiving are already working.
Deleting old and unwanted messages and conversations can also help if the problem is somehow tied to a corrupted message thread or conversation.
Fourth solution: Reset network settings on your phone.
Network options or relevant settings that aren’t properly configured may also be the underlying cause. Network settings can be altered automatically by some updates be it for apps or Android. If you have enabled auto-update on your device, then this is possible. To fix the problem you can try a network settings reset with these steps:
Swipe up on an empty spot from the Home screen to open the Apps tray.
Tap Settings.
Tap General Management.
Tap Reset.
Select the option to Reset network settings.
If prompted, enter the PIN or password for your device.
Tap Reset settings to confirm action.
Fifth solution: Master reset or factory data reset your Samsung S9 Plus.
As your final option, perform a factory data reset or master reset. The problem could be due to a major system error that can only be rectified by a full system reset. Please note though that you will lose data in the process so creating a backup would be necessary. Here’s how it works:
Back up data on the internal memory by navigating to Apps-> Settings-> Cloud and accounts-> Backup and restore, then select the desired option like Back up my data or Automatic restore.
After creating necessary backups, proceed to a master reset with these subsequent steps.
Swipe up on an empty spot from the Home screen to open the Apps screen.
Tap Settings.
Tap General management.
Tap Reset.
Select the Factory data reset option.
Scroll to the bottom of the screen then tap Reset.
Select the option to DELETE ALL.
If prompted, enter your credentials for screen lock and Samsung account verification.
Tap Confirm to continue.
Wait for the reset to finish and your device to reboot.
Ask further assistance
Contact your carrier or network service provider to escalate the problem and likewise ask further assistance and options if you still cannot send or receive SMS or text messages on your Samsung Galaxy S9 Plus after exhausting all possible means on your end. There might be some issues on your carrier’s end or account-related issues that need to be settled to get your services back up and working as intended. If all is good with your account status and network services but still the problem isn’t fixed, then you may contact Samsung Support for other options and recommendations. There might be a more intricate software error that’s preventing your phone from carrying out messaging services and requests.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
The Samsung Galaxy S9 Plus comes packed with really impressive hardware specs and impressive features but just like any other smartphones, there would always come a time that an issue may occur. Since we started providing free support to our readers, we’ve encountered thousands of issues already and among the most common are related to the capability of the phone to turn on or boot up, which includes the Black Screen of Death (BSoD).
The BSoD is characterized by blank and unresponsive screen which leaves an impression that the phone has turned itself off and would no longer turn on. However, based on our experience, the device may actually still be powered on that if you make a call to your own number or send a message to it, you may hear the device ring but the screen would still stay black and unresponsive. The problem may also affect the phone’s capability to charge so if you connect it to its charger, it won’t respond.
In this post, I will tackle this problem with the Galaxy S9+ being the subject of our troubleshooting. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as it may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus with Black Screen of Death
I will share with you the solution that we’ve always been using to make your phone respond again. While we’re always tempted to think that if the phone has BSoD, the problem could be in the hardware but most of the time it’s not. In fact, the problem is more on the firmware side than hardware. Needless to say, you can fix it on your own without any help from someone. With all that being said, here’s what I suggest you do about this:
Do the Forced Reboot
If you’re familiar with battery pull procedure we often do to phones with removable batteries, well this is its counterpart but you can only do this to phones with non-removable batteries like the S9 Plus.
Press and hold the volume down button and the power keys at the same time for 10 seconds or more.
The combination is hard-wired in your phone so it will respond to it as long as it’s done correctly. If your phone still doesn’t respond to it, try doing it a couple more times to make sure or you may try these steps:
Press and hold the volume down button and don’t release it.
Press and hold the power key while holding down the volume down button.
Keep both keys held down for 10 seconds or more.
It’s basically the same as the first procedure only that we’re making sure you’re pressing the volume down button first before the power key because doing otherwise won’t result to a Forced Reboot and your device may still not respond. After making sure you’re doing it right but your device still doesn’t work, then try the alternative solution.
Alternative Solution
It’s also possible the battery got completely drained and the phone hasn’t shut itself off properly and such may result to a system crash. In case of a firmware crash, the phone won’t respond to whatever you do with it now imagine what would happen if the crash is accompanied with a drained battery.
To rule out this possibility, here’s what you need to do about it…
Plug the charger to a working AC outlet.
Connect the phone using the original cable (I highly recommend you use the wired charger).
Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least ten minutes.
Now, press and hold the volume down button and the power keys at the same time for 10 seconds or more but this time while the device is connected to its charger.
These solutions are more than enough to fix minor problems with the firmware or even the hardware. However, if your Samsung Galaxy S9 Plus is still not responding after doing all of this, then you should send it back to the store for the tech to check it up for you. You should negotiate for a replacement in case the problem continues.
I hope that our solutions work for you. If there are other things you want to share with us, feel free to contact us anytime or leave a comment in the section below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Charging issues in mobile devices as depicted by slow charging or no charging symptom can be attributed to hardware damage if not software glitches and bugs. In some cases, the problem is tied to a faulty battery, defective charger, or busted power outlets in use. Highlighted in this context are standard solutions and helpful charging tips for Samsung Galaxy S9 Plus owners who are dealing with charging problems, particularly slow charging issue. Read on and find out what to do if your Samsung S9 is charging very slowly.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Before you troubleshoot software issues that might have caused your device to charge very slowly, check and do the following:
Use only the original (Samsung-supplied) charger. Make sure you are using the original charger when charging your phone as the amperage on chargers can differ. If you need to replace your charger, choose an alternative charger with the amperage that is appropriate or compatible with your device.
Charge your phone from a power source. The power source or where you plug in your device will likewise affect the charging time. As recommended, charge your device directly from a power outlet as it charges your phone faster than plugging it into a laptop computer or other power accessories. Also ensure no damage to any of your charging equipment, charging port, and power source.
Don’t use your phone while charging. It’s expected for the charging time to take longer if you simultaneously charge and use your device.
Quit all background apps while charging. While these apps are in standby mode, they’re still running in the background thus consuming power. The more apps you left in standby mode, the longer it would take for the battery to become fully charged. If possible, power off device while charging.
If the problem persists, begin troubleshooting software-related issues on your Samsung S9 Plus with these workarounds:
First solution: Soft reset.
A soft reset or device restart can help remedy minor software glitches that might have halted your phone’s charging system from performing at its best. This won’t delete any of your personal information or critical data from your phone’s internal storage so no need for backups. For starters, here’s how a soft reset is done on your Samsung S9 Plus:
Press and hold the Power button.
Tap the option to Power off.
Tap Power off again to confirm.
After about 30 seconds, press and hold the Power button again until your phone boots up.
Wait until your phone reboots, then use it until its battery life is reduced to a percentage level that prompts recharging.
Second solution: Check battery usage and manage rogue apps.
There are apps that used a lot of your battery so if you’re charging your phone while it’s turned on, there’s a chance that these apps consume the battery way faster than your phone recharges. To check and manage these apps, follow these steps:
Swipe up on an empty spot from the Home screen to launch the Apps tray.
Tap Settings.
Tap Device management.
Navigate to the Battery section then see which from your apps has to most number of power consumption.
If you find any unusual battery consumption by a certain app, manage your apps to lessen power consumption or rapid battery draining. If necessary, you can uninstall rogue apps from your device to prevent them from causing conflict.
Third solution: Update to the latest Android version available.
Software bugs can likewise cause the same trouble and as they can inhibit the charging system from performing at its usual pace. And one effective solution to this is through implementing the latest update on your device. Updates contain bug fixes that address existing issues on certain devices thus keeping your phone up to date is recommended. Here’s how to check and install new (OTA) update available for your Samsung S9 Plus:
Open the Apps tray by swiping up on an empty spot from the Home screen.
Tap Settings.
Tap Software Update.
Select the option to Download updates manually.
Wait for your phone to check for updates.
If an update is available, tap OK then Start.
Read the next message prompt then tap OK to reboot your device and apply the new changes from the recently installed update.
With your phone system updated, do some test charging and see how it performs with the latest Android platform.
Fourth solution: Wipe cache partition on your Samsung S9 Plus.
If you’ve managed to charge your phone up to 50 percent or higher, try to do a wipe cache partition to rule system cache issues out from the possible triggers. This also helps clear up your phone’s internal memory for better and faster performance. Should you wish to give it a shot, then here’s how it’s done:
Turn off your phone.
Simultaneously press and hold the Volume Up button, Bixby (Home) button, and the Power button for a few seconds.
Release all three buttons when the Android logo appears.
Wait for the Android system recovery menu to show up on your screen.
Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options.
Press the Power button to confirm selection.
Press the Volume Down button to highlight Yes, then press the Power button to confirm selection.
Wait until the wipe cache partition is finished. When it’s done, the Reboot system now option is highlighted.
Press the Power button to reboot your phone.
Charge your phone again afterwards and see if there are improvements.
Fifth solution: Reset your phone (master reset).
This would be the last option for you to try on if none of the previous methods is able to fix the problem. Complex system errors and glitches that might have messed up your phone’s charging function are typically rectified in the process. However this reset would cause data loss. If you think it’s worth a shot, then go ahead and perform these steps to back up and reset your Samsung S9 Plus:
Back up your phone data.
Swipe up on an empty spot from the Home screen to open the Apps screen.
Tap Settings.
Tap General management.
Tap Reset.
Select the Factory data reset option.
Scroll to the bottom of the screen then tap Reset.
Select the option to DELETE ALL.
If prompted, enter your credentials for screen lock and Samsung account verification.
Tap Confirm to continue.
Wait for the reset to finish and your device to reboot.
Plug your phone into a power source and let it recharge. See if it’s still charging very slowly or not anymore. If this doesn’t help either, then consider repair options. The battery might have been busted and so can no longer hold a charge.
Repair options
Consider taking your phone to a nearest Samsung service center if the problem persists after performing all prior workarounds. There might some hardware-related issues that need to be dealt with to get your Samsung Galaxy S9 Plus charge normally.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Samsung’s most recent addition to its popular Galaxy line, the #GalaxyS9 and #GalaxyS9Plus, both have advanced software and hardware. Despite the obvious improvements this latest Galaxy model brings, issues that plague older models are still present in them. One of such issues is the “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.” error when adding email.
Today’s troubleshooting article will deal with this problem and hopefully, we’ll be able to help you fix it.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Today’s problem: Galaxy S9 “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.” error when adding email
I cant get email to work on my Galaxy S9+. I have used the same settings that work on my previous phone and I’ve double checked that I’m using the correct names for incoming and outgoing servers and the correct ports. I’ve even added the same settings to a different phone and they all work, but the S9+ continues to give me the error message “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.” Any advice as to what I’m missing? — Debi
How to fix “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.” error on Galaxy S9 Plus
There’s a number of possible reasons why your S9 Plus encounters “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.” error. To fix the problem, be sure to follow our suggestions below in the provided order.
Fix #1: Make sure you have the correct username and password
Before you do anything drastic, you should do a simple, yet often overlooked step — ensure that you have the correct email username and password. There’s many reasons why this is possible. Some users may become preoccupied with some other things while setting up their accounts that they may not be able to supply the correct credentials. Others may get confused what username and password to use, especially if they have multiple accounts.
To do this simple solution, make sure that you check first if you got your username and password correct by signing in on another device. For example, if you have a computer near you, try to sign in to your email account on that computer to confirm that you got the two information right. Then, go back to the sign in page on your S9 and enter the same username and password you just entered on your computer.
Fix #2: Follow your email providers instructions how to set your account up properly
Generally, email providers make email account setup for their customers easy by posting them on the web. If you are not sure if you’re doing the email account setup correctly, try to visit the website of your email service provider and look for their official instructions. Third party websites may not provide accurate or updated setup information so try to stick to official channels as much as possible. If your email provider offers chat or voice support, contact them to get firsthand information.
Most popular email providers like Google or Microsoft publish their instructions on the Internet so finding them is just a matter of using common sense during your search.
Fix #3: Disable two-step verification (or similar security protection)
Most, if not all, email providers today wants to ensure that email users feel their accounts are secured. This prompted the likes of Microsoft, Yahoo, Google and almost all other popular email providers to enhance account security by using two-step verification or similar. Two-step verification is just one of a few security enhancements that Microsoft and Google adds to their subscriber’s account to making them more secure.
Basically, two-step verification and likes asks a user to provide another way to verify their account in case their password is compromised, or if their account fell into the wrong hands. For example, if you are a Gmail user, setting up 2-step verification on your account entails providing your phone number or another email address that Google can use to send codes to. If you’ll encounter problems signing in to your account later on, or if you think it’s been compromised, you can rest assure that you’ll still be able to access your account by simply asking Google to send a verification code to the nominated method. As of this writing, you can also verify your account using an Authenticator app, Google prompt, or backup codes. Other email providers like Microsoft offer a similar system to keep accounts harder to hack.
Now, the thing is, this added security can also cause problems when setting up your account to another device. We know that some users won’t be able to set their accounts up to an additional device if their enhanced account security like two-step verification is in place. If the account you’re having trouble adding up to your S9 has a 2-step verification enabled, try to turn it off first before adding the account again.
Don’t forget to turn 2-step verification back on after you’ve successfully added your email to your S9 Plus.
Fix #4: Clear cache and data of email app
Ideally, your issue should already be fixed by now but if it still is not working, it’s time that you deal with the email app directly. It may be having an issue with its cache or data after attempting to add your email multiple times. To fix the problem, try clearing the cache and data of the email app. Here’s how:
From a Home screen, swipe up or down from the center of the display to access the apps screen.
Open Settings app.
Tap Apps.
Ensure All apps is selected (upper-left). If necessary, tap the Dropdown icon, (upper-right) then select All apps.
Locate then select the Email app you’re using. If system apps aren’t visible, tap the Menu icon, then tap Show system apps.
Tap Storage.
Tap CLEAR CACHE.
Restart your S9 Plus.
Add your email account again. If the issue remains, repeat steps 1-6 and hit CLEAR DATA.
Fix #5: Try another email app
Using another app may work if you’re still unable to add your account to the one you’ve been working on. As far as our knowledge and experience with S9 Plus so far, Samsung’s stock Email app does not give us any problems adding any email account. If you’ve been trying to work on this app ever since you start your troubleshooting, consider getting another one that might be bug-free at this time. There are a lot email apps that you can use as substitute in the Play Store.
Fix #6: Factory reset
If all else fails, don’t hesitate to wipe the phone clean. This is definitely extreme and usually uncalled for for any email issues but it’s the last possible solution that you can do.
To factory reset your S9:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
IMPORTANT: The steps above will delete user data like photos, videos, etc. Be sure to back them up first before doing a factory reset.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.
No service or EMERGENCY CALLS ONLY bug is one of the most common issues any smartphone user can encounter. This is because there are many scenarios that can lead to it, unfortunately. In majority of cases we encounter, this bug is easy to fix so you don’t have to worry if have it on your device. This troubleshooting article tackles this issue that’s happening on the #GalaxyS9 and #GalaxyS9Plus.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Fix #1: Force restart your S9
One of the basic things any user must do when faced with any Android problem is to restart their device. Some bugs are only temporary and can only last as long as the system is engaged. The moment the system is turned off, the bug also vanishes. To restart your S9, simply press the Power button and select Restart from the Power menu. If you’ve already tried this before, then try to simulate a “battery pull” to do an alternate way to restart your device. Here’s how:
Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.
Fix #2: Verify if signal is good on your location
No Service or Emergency calls only bug sometimes happen if a device has failed to establish stable connection to a cellular tower. To verify if this is the case, find someone with a device connected to the network you’re using and see if there’s good signal where you’re located. If only your phone is affected, then it may be a SIM card issue, an account problem, or an unknown software bug. Continue with the rest of the troubleshooting below.
Fix #3: Reseat the SIM
Sometimes, network issues occur if the SIM card is not properly inserted in the tray, or if it’s not making good contact with the board. To fix the problem, turn off your device and remove the SIM card tray. Then after 5 seconds, reinsert the SIM card, making sure that the card fits snugly in the slot. Afterwards, turn your phone back on and see what happens.
Fix #4: Replace the SIM
Another way to check if you have SIM card issue is by inserting your SIM to another device (make sure this phone is works on the same network as your S9). If your SIM still won’t work on this second device, that’s a clear indication that you have a SIM issue. Otherwise, continue with the troubleshooting below to find what’s wrong with your phone.
Fix #5: Verify if you’re using Fixed dialling feature
Dialling features sometimes interfere with a device’s network configuration which can manifest in No Service or EMERGENCY CALLS ONLY bug. Be sure to check if this is the case by disabling Fixed Dialling, if you’re using it. If you’re not using it, just ignore this troubleshooting.
Fix #6: If on Prepaid subscription, check balance
Some users of older Galaxy devices reported that they experienced No Service or EMERGENCY CALLS ONLY bug after exhausting their prepaid balance. Ideally, this is not supposed to happen but just in case, make sure to check your balance and see if this the reason behind this trouble.
For those on Postpaid subscription, just skip it.
Fix #7: Toggle Airplane Mode
Toggling Airplane Mode on and off can sometimes fixed all types of network bugs. To turn Airplane Mode on and off:
On the Home screen or any screen, pull down the notification bar.
Look for the Airplane Mode button and tap it to activate.
Wait for 30 seconds before turning Airplane Mode back off.
Fix #8: Force your Galaxy S9 to change network mode
While restarting the device and reseating the SIM card can refresh the network settings, there’s another way to achieve the same. In many cases, this method is even more effective than restarting or reseating the SIM card. This method is manually changing the network mode. Here’s how to do it:
Open Settings app.
Tap Connections.
Tap Mobile networks.
Tap Network operators.
Tap Search networks.
Wait for your S8 to search for networks.
Once it’s done searching,, select another network to connect to. For example, if you’re on T-Mobile, pick AT&T or any other network.
Your phone will be forced to return with an error because it won’t be able to register successfully.
Afterwards, select your own network again and see if your S8 will now be able to re-register.
Fix #9: Clear cache partition
A corrupted system cache can lead to performance issues and other issues so most Android troubleshooting packages almost always include wiping the cache partition. If you are yet to do this, here are the steps to do it:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key to highlight wipe cache partition.
Press the Power key to select.
Press the Volume down key to highlight “yes” and press the Power key to select.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
Fix #10: Verify IMEI is not blocked
If you got your S9 as a pre-owned device, or if you suspect that it may be blocked, you can check its IMEI status. Carriers may block a device for a variety of reasons and if that occurs, its IMEI may also be blacklisted. To check the status of your device’s IMEI, you can go to this site: imei.info.
Alternatively, you can check if your S8’s IMEI has been blocked by doing these steps:
Open the dialer (Phone) app.
Enter the code: (*#06#).
If the IMEI says Null, that means that the EFS folder may be corrupted, or may had been blocked. In this case, you can try to reflash the firmware and see if that will restore the default EFS folder. If that won’t work, your S8 will never be able to connect to any network.
Some carriers may block users from accessing advanced menus thru the dialer app. If nothing happens after you enter (*#06#), that means your S8 can’t open advanced menus.
Fix #11: Reset network settings
Should the issue still remain up to this point, the next thing that you want to do is reset the network settings. To do that, follow these steps:
Open Settings app.
Tap General management.
Tap Reset.
Tap Reset Network Settings.
Tap RESET SETTINGS button.
The steps above will reset wifi, mobile data, and bluetooth settings. This means that you’ll have to enter wifi passwords, re-pair Bluetooth devices, or re-enter VPN credentials again.
Fix #12: Factory reset
To eliminate possible software issue on your S9 that may be causing No Service or EMERGENCY CALLS ONLY bug, make sure to try a factory reset. As the name suggests, this procedure will return the phone’s software to its factory defaults. It will also delete personal data so be sure to back your files up before doing it.
To factory reset your S9:
Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
Fix #13: Contact your carrier support
Finally, if nothing changes after a factory reset, that means that the problem may be account- or network-related. Be sure to contact your carrier so they can troubleshoot the problem on their end.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.
Snapchat is one of the most used apps today and it’s backed by a good developers. It’s supposed to work flawlessly on almost all Android devices yet we have received some complaints from our readers that own the new Samsung Galaxy S9 Plus saying that the app reported keeps on crashing on their devices.
App issues are common and we really can’t say for sure that the problem is with the app when it crashes. There are some factors we have to consider before we can pinpoint what the problem really is. In this post, I will help you troubleshoot your phone and fix the problem so that you can continue using it.
When an app crashes, it either closes immediately when it’s opened or you may be getting the error that, in this case, would say “Unfortunately, Snapchat has stopped.” It’s a very annoying problem but it’s pretty easy to fix. Continue reading as this post may help you fix the problem with this app.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus with Snapchat that keeps crashing
This is not the first time that we encountered this problem and we’ve actually solved most of the problems sent to us by our readers. I want to share with you the solution that we’ve always been using to address this problem.
First solution: Reboot your Galaxy S9 Plus
Before anything else, try rebooting your phone especially if it’s the first time you encounter this problem. There are cases wherein this issue is caused by some minor glitches in the firmware or with the app itself. Hit that power key and restart your phone but if it doesn’t make any difference, try doing the Forced Reboot instead:
Press and hold the volume down and power keys together for 10 seconds or more.
It’s far more effective than just the normal reboot as it refreshes the phone’s memory by simulating battery disconnect. It also reloads all services and core functions of your device. However, if the problem still continues to bug you after this, then move on to the next step.
Second solution: Reset Snapchat
When it comes to applications, a reset means to delete their caches and data and that’s what I need you to do for Snapchat. Clear its cache and data so that it will be brought back to its default settings and configuration. You may also be logged out by doing this but if the problem gets fixed, then you can simply log back in. Here’s how you do it:
From a Home screen, touch and swipe up or down to display all apps.
From a Home screen, navigate: Settings > Apps.
Tap App Manager.
Locate then tap Snapchat.
Tap Storage.
Tap CLEAR CACHE.
Tap Cached data.
Tap CLEAR.
After this, try opening the app to see if it still crashes and if it still does, then you must do the next procedure.
Third solution: Uninstall Snapchat and reinstall it
If I think the problem is with compatibility, I would usually suggest to update the app in question. In this case, however, I want you to uninstall Snapchat to remove all its associations with the firmware and other apps and services. After you doing that, there will never be a single trace of the app in your device. Here’s how you do it:
From a Home screen, touch and swipe up or down to display all apps.
From a Home screen, navigate: Settings > Apps.
Tap App Manager.
Locate then tap Snapchat.
Tap UNINSTALL.
Review the notification then tap OK to confirm.
Reboot your phone to refresh it’s memory and other connections.
Now, to make sure you have the latest version of the app, download a fresh copy from the Play Store and reinstall…
From a Home screen, touch and swipe up or down to display all apps.
Tap Play Store.
Type ‘snapchat’ in the search box.
Select Snapchat then tap Install.
To continue, review the required app permissions then tap Accept.
The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it. But before you actually do that, make sure to backup your files and data as they will be deleted and you may not be able to retrieve them. And since we will be using the Master Reset in this tutorial, remove your google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps:
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
