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Galaxy S7 texting issues

How to fix commonly reported Samsung Galaxy S7 texting problems (SMS & MMS)

  • Fixing an issue with the #Samsung Galaxy S7 (#GalaxyS7) stock text messaging app that don’t play the notification sound when messages come in.
  • Learn how to deal with a texting problem wherein the phone can’t send and/or receive text messages from certain iPhone users.
  • Galaxy S7 text messages get duplicated.
  • Troubleshoot an S7 that can send SMS but can’t receive can’t receive from some certain people plus other texting problems included in this post. 
  • Learn how to request free Android support from us.

Galaxy-S7-text-messaging-problems

Problems like Samsung Galaxy S7 can’t send / receive text messages, unable to download pictures, text notifications not working, etc. are among the most common issues we received since the release of the device. We, somehow, expected to receive more text messaging problems than any others considering it’s the most basic service in a phone and they’re often a lot of factors that may contribute to the occurrence of any of those problems.

Phone Accessories

As always, we are willing to extend our helping hand to resolve those issues. I will tackle some of texting-related problems in this post and answer questions sent by our readers. Continue reading so you’ll learn how to fix the following problems as it’s always possible you’ll encounter one of them in the future.

Before we go any further, for our readers who may be experiencing other issues, feel free to contact us by completing this form. Just tell us about your problem, how and when it started and other necessary details so we can help you better and provide you with more accurate solutions. You may also visit our S7 troubleshooting page to see if we’ve already addressed your problem.

Q: “I’m using Samsung’s text app and sound notification doesn’t work.  I have checked all settings and volume. Any suggestions?  Also the phone turns off and restarts by itself. It seems to happen more when using IHeart radio on the phone.

A: If you’ve checked every setting especially the volumes and you still can’t hear your phone play the text notification sound when you receive one, then it might be a firmware issue. It’s not that we don’t want to help you but a brand new and very expensive phone like the Galaxy S7 should have no issues during the first few months of use and since you’re already experiencing this problem, we suggest you contact your provider and negotiate a replacement. I am sure you don’t want to deal with that problem for two years, do you? However, before you actually do that, try resetting your phone first:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Doing so may fix the problem especially if it’s minor, it will also delete all your personal information to protect your privacy.

Q: “My Samsung will not send/receive texts from certain iphones, however will from other iphones. This just started. I have not done any updates or downloaded any new apps. Also my exchange email has stopped sending me notifications with new mail. I checked the notification/mail setting and notifications are turned on. Any assistance would be greatly appreciated!

A: As to the texting problem, I think the problem is on their end since your phone can receive text messages from and send to other iPhones. However, I want you to check if their numbers aren’t in the block list: open the Phone app and tap More, then choose Settings and touch Call blocking. Try to see if there are numbers under the Block list and if they’re the same numbers that you’re having issues receiving/sending text messages. If so, just unblock those numbers and everything will be good.

About your other problem, verify that you have an active internet connection and that you’re actually receiving new emails but not hearing the notification if one comes in. After that, try following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Email.
  3. Once inside the app, hit the Menu key in the top-right corner.
  4. Choose Settings and tap Manage accounts.
  5. Tap the email you’re having issues with.
  6. Scroll to ‘Notification Settings.”
  7. Make sure Email Notifications is checked.

If you’re still not hearing the notification when emails come in, try deleting the system cache since you said the problem just started:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, try to reset your phone.

Q: “Hi. I bought my phone 3 weeks ago and am having text problems. I was not receiving people’s texts but they receive mine. I found with some people if I text them then they can text me back. But others they receive my texts but I just don’t get theirs at all.

A: Assuming you didn’t use the same SIM card with an iPhone before and used iMessage, then there’s one thing you can do to know what the problem is–send a text message to your own number and if you can receive it, the problem is not with your phone but theirs.

Q: “Can only send MMS when mobile data is on. Previously I could send with data off and WiFi on.

A: Here’s one very simple principle when it comes to sending/receiving multimedia messages: MMS can only be transmitted via mobile data. However, some carriers support a feature that allows transmission of MMS via Wi-Fi, so call your provider and ask if it supports this feature. Or, you can just proceed to using Textra SMS app, modify its MMS setting to and tick Prefer WiFi option and try sending a picture message. If it goes through, then you’re in luck, otherwise, you really have to turn on mobile data for this service.

Q: “When I am using whatsapp my keyboard layout changes and I don’t get the option to start a new line(paragraph) when typing. On my galaxy s6 I could hold the enter button in at it would start a new line. Can anyone help me with this.

A: You’re right, there’s no key that allows you to start a new line when you’re in WhatsApp. However, the app has the option “Enter sends a message” that you can disable. Once disabled and you hit the Enter key, the cursor will start a new line. When you’re inside the app, head to Options > Settings > turn off “Enter sends a message.”

Q: “I can receive pictures through text messages  but I cannot send them through a text message.

A: It could have been more helpful if you include more information about it like the actual error message when the sending failed, etc. But anyway, since you’re receiving MMS just fine, I think it has something to do with the APN Settings. Call your provider and verify if your phone is using the correct APN.

Q: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.

A: When it happens, are you mobile or not? If you’re mobile, it might be a coverage issue as signal reception can be interrupted when in transit, although, it may still be a network issue even if you’re still. For this, you really have to call your service provider or carrier and troubleshoot with the representative because there’s always a chance that it’s an issue with the phone. Negotiate a replacement if the rep didn’t provide a permanent fix for it.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: Without changing any settings on your device, boot it in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that all third-party apps are temporarily disabled, try sending a text message to your own number and see if it duplicates. If not, then there’s one app (most likely a messaging app) that’s causing the problem. There are two options you can use to fix this issue–either to uninstall the app or turn off its notification. It’s your phone, so it’s your call which to choose.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 text messaging issues (SMS & MMS)

The text messaging service is one of the very basic feature of a phone. Needless to say, your #Samsung Galaxy S7 (#GalaxyS7) should be able to transmit small amount of data over cellular network without having a problem provided the device is properly provisioned to receive services from your service provider.

Galaxy-S7-messages-app

But the thing is many users have been complaining about not being able to send and receive SMS messages as well as MMS for some reason. We’ll try to look into this problem a little closer as it is one of the most common issues you may encounter if you own a phone.

Before anything else, if you have other issues with your phone, try to visit our S7 troubleshooting page as we already addressed some problems with this device. Try to find issues that are related to yours and use the solutions or troubleshooting procedures we recommended. If you need more help, you may contact us by completing our questionnaire. Please make sure you provide us with relevant information about your problem.

Troubleshooting SMS & MMS Issues with Galaxy S7

In this guide, I will walk you through in ruling out every possible cause why your phone can’t send and/or receive text messages or can’t transmit picture messages or MMS.

Step 1: Check the signal bars

It must be the first thing you should check because you don’t need to do anything in your phone; you just have to look at the status bar to see if your device is receiving service from your service provider. If the signal bars are empty, then you don’t have service. If there is only 1 bar or two, then it’s either there’s something wrong with your phone’s antenna or it’s a network problem. But either way, you have to contact your provider because, in the first place, your phone is brand new and probably just a few days old and secondly, if it’s a network issue, there’s nothing you can do about it.

Step 2: Look for the airplane icon

If flight mode is enabled, the phone won’t be able to connect to any wireless network. Just like step 1, you just have to look at the status bar to see if there’s an airplane icon. If there is, then turn it off so the phone can get wireless services. Press and hold the power key for a few seconds, then toggle the flight mode from On to Off.

Step 3: Now, reboot your phone

A simple reboot can fix a lot of minor problems. So, if the signal bars indicate your device is getting excellent service or if there’s no airplane icon on the status bar, then it’s time you tried rebooting your phone.

During initialization or boot up, the phone will try to reconnect to the network and if successful, the connection would be fresh and more stable and it might just fix the issue.

Step 4: If you can’t send an SMS, check the Message Center Number

The Message Center Number is very important in sending text message. It’s a series of numbers that looks like any ordinary phone number used so that your messages will be sent to the base station or tower your phone is getting signal from. From there, the message will be sorted out and delivered to the recipient. So, basically, without it or if it has been edited and reflects an incorrect series, the device won’t be able to send messages.

Step 5: If you can’t receive text messages, check if there’s enough storage

I understand if you react to this considering your phone is still new and probably you still haven’t used half of the storage. But there have been a lot of issues like this before that points to the storage being the culprit. If you’re the kind of user that takes a lot of photos and videos, save a lot of movies you can watch on the go, or transferred all your files and documents from your previous phone, then try checking the storage. If your phone is running low in storage space, try to free up some by moving your files to your SD card or computer.

Step 6: If you can’t send and receive SMS, try making a call

This step rules out the possibility that it’s a coverage issue as well as a problem with your account. But either you can make an outgoing call or not, you still need to call your provider because it can be an issue with your account. Account-related issues can’t be fixed by subscribers unless you just have to pay some bills to enable your service back.

Step 7: If you can’t send and receive MMS or picture messages

Check the mobile data immediately! It must be turned on so that you can send and receive MMS. If it’s already enabled but you still can’t send/receive MMS, then check the APN setting. The APN or Access Point Name is actually a set of data used so your phone can connect to your provider’s network. If there’s one incorrect character, letter or number, your device can’t connect to the network.

You may google your provider’s APN and see if it conforms with one that’s on your phone but I suggest you call tech support (your provider’s of course) and ask for it just to be sure you got the correct one.

Step 8: If you can’t send group text messages

Just like the previous step, make sure mobile data is turned on and then check the APN because group text is considered MMS. The same thing goes for text messages with attached pictures or files, SMS with emojis and other special characters.

If all these failed, call your service provider NOT Samsung because your carrier will be able to help you better. There hasn’t been any reports of major antenna or reception issues so if you have this issue, it’s probably a network issue.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix common texting issues with the Samsung Galaxy S7 Edge (covering both SMS & MMS)

  • What to do if your Samsung #Galaxy S7 Edge (#S7Edge) can’t send a text message with attached photo.
  • Learn how to prevent your phone from automatically converting #SMS to MMS.
  • What to do if the phone can’t receive text messages from iPhone users.
  • What should you do if your phone doesn’t automatically convert SMS into MMS when character count is over 160 characters.
  • Delay Message Sending option can no longer be found in S7 Edge’s Messages settings.
  • What to do if your phone doesn’t receive system-generated text messages required for verification.

Galaxy-S7-Edge-text-messaging-problems

Texting issues are among the most common problems haunting Samsung Galaxy S7 Edge owners. We already received a lot of complaints from our readers about them so it’s just fitting we publish more articles covering those issues.

Below are some of the problems we received this week. If you contacted regarding this issue, try to browse below to see if your concern is among the ones I addressed in this article.

For those who have other issues, visit our S7 Edge troubleshooting page and see if we already addressed your problem. Find ones that are close, relevant or similar to yours and use the solutions or troubleshooting procedures we provided. If they don’t work or if you need further assistance, fill up our Android problems questionnaire. Please be thorough when explaining your problem so we can provide accurate solutions or draft you with an effective troubleshooting guide.

Q: “Can’t text or email a photo, it fails or just sits there spinning. I can text or email with no problem. Just can’t send a photo. Spent 50 minutes on the phone with Verizon and went through many exercises to no solution. Just got this new S7 Edge a week ago.

A: It must be the mobile data, you need to turn it on. If, by any chance, mobile data is already turned on then it must be the APN settings that have issues. The Access Point Name is required so your phone can connect to your carrier’s mobile data network, which is also necessary when sending out or receiving picture messages, text with attached picture, contacts, group texts, etc.

I understand that you already called Verizon’s tech support but try calling them again and this time, ask for the correct APN and ask the rep to walk you through in setting it up on your phone.

Q: “I’m used to my old S3 converting my texts to mms and I could just type as long of a message as I wanted. The phone made all the conversions automatically and sent the message. My new S7 Edge only allows about 5 lines of text before telling me the maximum has been reached, and I can’t type anything else. Is there a way to extend the number of characters, or have it switch to mms automatically, so that I DON’T have to send multiple messages to finish or download another app?

A: By default, the stock messaging app is set to automatically convert SMS into MMS if the requirements are met. If this hasn’t been the case with your phone and just started recently, then some settings may have been changed. Open the messaging app and go to its Settings page and enable auto conversion of SMS to MMS. If there’s no setting like that, then the best thing to do is reset its settings by clearing its cache and data:

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “Not receiving texts from iPhone users. If I text them,  they can respond, but if they text me first, I get nothing. I didn’t have an iPhone before this. I always had Samsung. What can I do?

A: This is how it appears to me… if you text them first, you may have sent SMS so if they respond to your message, they’re sending SMS as well. However, your friends may be fond of sending you messages with emojis, pictures or they might be group texting. These things are already considered MMS. In this case though, I think the problem is the mobile data. Verify it’s enabled and this problem should never occur. If it’s already enabled, then it must be the APN settings. Try calling your provider and ask for the correct APN for your phone then ask the rep to help you set it up for you.

Q: “I’ve got an issue when sending normal SMS messages, once the character count gets to 3 pages it’ll automatically change the count to ‘1KB’ and convert the message to MMS, meaning I get charged at a picture messaging rate. Now the character count isn’t excessive, I never had any issues with my previous Samsung  (S5) with how long a message was and it never converted it to mms. I’ve been into 2 phone stores, 1 saying that’s how they all are but the other a guy who worked there his phone (same as me S7E) could do countless amount of message content without it converting. I’ve tried as many setting changes/functions as I can as well as updating software but with no explanation or result!

A: If a long text message isn’t converted, they will be split into several text messages on the receiving end. There’s an “Auto Convert to MMS” option in the Messages Settings, just disable that and your problem will be fixed.

Q: “I am still getting messages from certain people going to my iPhone instead of my S7 Edge. I receive these messages when my old iPhone is connected to WiFi. I tried your suggestions i.e. checked they are not blocked and also texted myself. You said it is their phone that is the issue. Can you explain how to fix their phone? Thanks.

A: If the phone number you’re using with your Galaxy S7 Edge right now was used with your iPhone before, then de-register that number from iMessage. But as to how to fix “their” phones, well, we can’t do that. Why? We don’t know what their phones are and it’s not our business to help others if they don’t ask us.

Q: “In my earlier Samsung S6 I could set he default setting to delay sending my sms for 60 seconds for every message I send, this was very useful since sometimes after pressing send I would like to edit the message. In the S7 I cant do this. Please advise. Regards, Cyrus.

A: There have been quite several good features with previous Galaxy devices that Samsung decided to get rid of and text message delay is just one of them. With the S5, the feature was embedded in the Messages app but with the new S7 variant, there’s no such setting anymore. I think S6 variants didn’t have it as well. So, if you plan on using it, all you can do is find an app that works “almost” the same way.

Q: “I have a brand new S7. I can send and receive SMS messages from other phones, but not system generated ones. As an example verification codes from apps such as WhatsApp, Waze or my banking app. Even messages from my bank to indicate movement on my account does not reach me now. I have the same number as previously, just a new phone.

A: If your phone can receive text messages from other numbers just fine, then the issue must be with the systems that generate those messages. It might have something to do with how your phone number is entered in their system. Please contact your bank or the developer of apps you were using about this problem since we, on our end, cannot thoroughly check if it’s a system issue or not.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported Samsung Galaxy S7 text messaging issues

  • Learn how to fix a texting issue with the #Samsung Galaxy S7 (#GalaxyS7) wherein the keyboard doesn’t automatically space the words out.
  • What to do to fix the phone that can’t send out or receive text messages or SMS.
  • How to troubleshoot your phone that can’t send and receive picture message, group texts, share contacts or attach files.
  • Learn why you’re getting two identical text messages when you only need to receive one.

Galaxy-S7-texting-problems

Apart from the most common connectivity issues, a lot of owners of the Samsung Galaxy S7 complained about text messaging problems. Text messaging covers both SMS and MMS that’s why there are so many owners experiencing related issues.

Those who can’t send picture messages complain about not being able to send SMS even those who can’t join group texts think the same. Below are some of the problems sent by our readers. Take time reading them as you may encounter one of them in the future. At least, you know how to address them if they occur.

If you have other issues, make sure you visit our S7 troubleshooting page and browse for similar problems. Feel free to use the solutions and troubleshooting guides we recommended for you. If they don’t work or if you need further assistance, you may contact us by filling up this questionnaire. Just make sure you provide us with all necessary information about your problem so we can help you better.

Q: “While swiping to make a text it doesn’t automatically space the words out anyway to fix that?

A: I would assume you’re using the native Samsung keyboard. I’m not sure about your preferences but I think it’s time you reset it to its default settings. If, however, you’re using a third-party keyboard, try to clear both the cache and the data.

Clearing Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the keyboard you use.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “I have had my phone for 3 weeks and I have not been able to send MMS for a couple of days. I can send and receive text messages, receive MMS, but not send them. Mobile data is on. I restarted the phone twice, but I keep having the same problem. Thank you.

A: Then it must be the APN Settings that has issues. Just like setting up an email, the APN should also have both incoming and outgoing settings. Since you can receive MMS messages but not send them, it must be the outgoing settings that have issues. Verify with your provider if the APN in your phone is properly set. Call tech support.

Q: “I am unable to either receive or send photos through text messages.

A: Just make sure mobile is enabled in your phone as it is required to transmit multimedia messages. If it’s already enabled but you still can’t send/receive MMS, call your provider and inquire about your account to see if there are bars or something. If there’s none, then it must be the APN. Ask the rep for the correct settings and ask help setting it up.

Q: “When I send a text message with a picture attached from my phone, it is delivered to the recipient from my daughters phone number. If someone sends me a message with a picture attached, it goes to both my daughters phone and mine as if it’s a group message. If someone responds to a picture I send, I don’t even receive it, it only goes to my daughters phone. I have contacted my carrier and we have done factory reset twice with no luck of resolving the issue. How can I resolve this? It’s really frustrating. Thanks. — Kristen

A: It’s just like the second problem only yours can’t receive them. Still, you need to call your service provider and ask for the correct settings for your phone. I’m not sure if your device came from your service provider but if it isn’t then the default APN should be different or may have changed. Your service provider can help you better with this kind of problem.

Q: “Every time I send a text message,  then lock the phone,  the phone will automatically wake a few seconds later without receiving a thing.  Any idea why this is?

A: It’s called a wakelock. Download Wakelock Detector, run it to get rid of wakelocks and your problem should be fixed.

Q: “In the screen the message appears “Unfortunately, your Calendar storage has stopped” and it blocks the screen and comes up and up. I have tried removing the battery and put it back again. still no use. Please help. I bought it just last week.

A: It could just be the Calendar storage service that’s having issues so the first thing you should do is clear its cache and data. But you should know that all your calendar entries will be deleted. If that won’t work, then you have no other choice but to do the master reset but backup every data you don’t want to lose first:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: You must have installed two messaging apps and haven’t disabled one of them that’s why you’re getting two messages every time you receive a text. Uninstall or disable one of them and this problem will be solved.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 Edge Calls & Texting problems

Calls and text messaging are the most common services a phone should have and there’s no exception to that. However, reports from our readers suggest that the new Samsung Galaxy S7 Edge (#GalaxyS7Edge #S7Edge) has some issues making outgoing and receiving incoming calls as well as sending and receiving text messages.

Galaxy-S7-Edge-video-calling

In this post, I will guide you through in troubleshooting these problems, so read on to learn about them as well as their fixes. But please note that there’s no guaranteed fix for now and the purpose of this article is to guide you in learning what the problem is all about so that you can formulate a way to fix it or at least explain to a technician what’s happening with your device.

With Galaxy S7 and S7 Edge released a little more than a week ago, you should still be within the replacement period so if troubleshooting fails, you can still have it replaced.

Now, before going any further, if you have other problems with your S7 Edge, visit our troubleshooting page as we list down every problem we address each week. Try to find issues that are similar to yours and use the solutions we suggested. If you can’t find a relevant problem or if you need further assistance, then fill up this questionnaire to contact us directly.

Troubleshooting Calls & Text Issues

The troubleshooting steps I use here are very basic but very important because there are times when issues like this aren’t really problems but misconfigurations, glitches, bugs or caused by apps that gone rogue.

Step 1: Try to see if there’s an airplane icon on the status bar

When the Flight Mode is turned on or enabled, you will see that icon at the top of the display and at the same time, by default, all wireless communications are disabled. So, device won’t get any signal or coverage and this might be the reason why you can get your calls and texts out nor receive any of them.

Disabling the Airplane Mode will fix the problem in this case.

  1. Swipe from the top of the screen to pull down the Notification bar.
  2. Touch on the Settings icon.
  3. Tap Flight mode.
  4. Touch the switch to toggle it from On to Off.

Alternatively, you can just press and hold the Power key and touch the Flight mode icon to toggle it On/Off.

Step 2: Check the signal bars to know the quality of the service

Are you in the area where there’s excellent service coverage?

If you were getting just one or two bars of signal, then that might be the reason why you’re not able to use both the calls and texting services.

While this problem concerns your service provider, if it happened just recently, there’s a chance it’s a glitch in the phone’s hardware. Try rebooting your device and see if that makes a difference. If not, you should try calling your service provider and inquire whether there’s an outage in your area or not.

Step 3: Try doing the master reset to bring the phone back to default settings

To rule out the possibility that it’s just a misconfiguration or some corrupt caches or data caused it, it’s better you do the master reset. This is also in preparation before you send the phone in for checkup or replacement.

But before you actually do that, make sure you backed up all your data as they’ll all be deleted. Move them over to your SD card if you have one mounted on your device.

Then remove your Google account and turn off the screen locks so as not to trip FRP or Factory Reset Protection (anti-theft feature). Then, follow these:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

If all else fails, have the device replaced as soon as possible.

I hope we were able to help you through this post or at least, shed some light to the problem. Issues like this may range from simple app issue to a firmware and hardware problem to a network or account status troubles.

We are always willing to help you so if you have any more questions or concerns, make sure you fill up this form and hit submit to contact us. Provide us with relevant information and we’ll help you find a solution.

Galaxy S7 not receiving SMS alerts, can’t receive SMS from one contact, other issues

Welcome to a new #GalaxyS7 troubleshooting episode. Today, we answer some texting issues that we received from the past few days. We hope to publish similar posts for other devices soon so check our blog back in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge getting recycled old SMS from WhatsCall app

A recent text message to my spouse, who is on our shared Verizon wireless plan and also using Galaxy S7 Edge, strangely included content from a previously deleted text message sent over one month ago. The previous text message was sent via an app called What’s Call, which is different from my regular messaging app (Verizon Message +). The recent text to spouse included both my intended message, but also copy of the older What’s Call text that was previously deleted. This text content from What’s Call could easily have been misinterpreted and could have appeared as highly suspicious. My concern is the the phone was hacked or strange bug from What’s Call app somehow infiltrated a private message to my spouse. Please let me know if this is a known issue or what steps can be taken to safeguard privacy. I have since uninstalled the What’s Call app, but am worried that random, previously deleted, text messages will suddenly appear. Thank you. — Neil Windisch

Solution: Hi Neil. When it comes to digital privacy, it’s always good to have a paranoid mindset. Your suspicion is well founded and must be the basis for your search to know the real deal. Unfortunately, when it comes to messaging platforms, the only party that can help you is the developer itself. WhatsCall is an independent third party app and works similarly to your regular messaging apps or any other messaging platforms like Facebook Messenger or Google Hangouts. This means that you are using the dedicated servers of the app in order to send and receive your messages. The thing is, only the developer has control how your messages are managed. The setup is similar to how your carrier, Verizon, manages your messages when you use their Message+ app. In other words, you can only seek support from the developer of the concerned app.

This is the first time that we’ve heard of this messaging app (remember there are hundreds of them out there and we don’t individually track issues for each one) so we can’t really say if it’s an issue that’s happening with other users as well. As far as we’re concerned, you’re the first S7 owner that reported this bug so for now, you can treat it as a possible bug. But then again, you can also treat it as a possible sign of privacy breach. Keep in mind that messaging platforms are permitted to store your messages. For how long depends on the developer. They decide on what to do with your messages so they can potentially be a privacy risk.

To see if other users experiences the same problem, visit the app’s Google Play Store download page and check reviews of other users. Better still, you can post your own review and mention the issue you’re experiencing. If the developer is responsible enough to monitor reviews from users, you may even get a response from them. Otherwise, contact them directly and ask them for answers.

Problem 2: Verizon Galaxy S7 MMS not working on T-Mobile network

I’ve seen a lot of other forums listing this issue but I can’t find a fix that works. I have a Verizon Samsung Galaxy S7 with a T-Mobile SIM card in it. Everything seems to work except the MMS downloading. It won’t send or receive MMS messages. I tried a few different APN codes but none of them work. Thanks. I don’t know what version of Android it is lollipop or Oreo or whatever. — Diayeaye2

Solution: Hi Diayeaye2. Verizon phones uses CDMA technology so they’re much more complicated to modify if used in a different network. Although we’ve seen some Verizon phones being used successfully in non-Verizon networks, most of them have trouble when it comes to MMS. Again, this boils down to the software that runs in the phone. Verizon devices, even if network unlocked, may not allow mobile data or MMS to work. Try to bring your phone to an independent phone shop in your area and see if they can modify the software for you to bypass MMS limitation. This procedure requires advanced software to do.

Once your phone’s software has been modified, make sure not to factory reset or reflash it to avoid losing the changes.

Problem 3: Galaxy S7 edge not receiving SMS alerts, can’t receive SMS from one contact, voice calling stops on its own

Hello. I’ve got multiple of issues going on with my Samsung S7 Edge. This is the third phone that I had to return to AT&T with the insurance. I guess they use refurbished phones. Anyways right now I’m not receiving alerts for my text messages. I have my alert notifications on and at the don’t know how to go into safe mode since the S7 Edge does not have a battery. I can’t do a soft reboot.

My other issues is that I can text a friend but she can’t text back. This happened with my S4 but it was my sister and another friend. my sister and my other friend I can text now and they can text back but now a new friend can’t. Sorry I hope this makes sense and of course I can’t get an answer out of AT&T.

And my third issue is when I’m speaking into the phone, it’ll just stop and cut me off. I can’t even text it. I’m also having a lot of problems with Facebook. I don’t use a lot of apps. How do I know if my phone has been hit by a virus? Okay anything you could help would be appreciated.

I am homebound with health issues so I can’t keep going to AT&T when half the time they don’t help. I’ve already gone to the assistant to the president of AT&T but his hands are tied now after helping me with two other issues. — Susanfig

Solution: Hi Susanfig. Let’s answer your concerns one by one.

No SMS notifications showing

SMS notifications should work if set correctly. To do that, make sure that you follow the following:

  1. Open Settings app.
  2. Tap Notifications.
  3. Look for the messaging app you’re using and make sure that the slider is set to the right.

Another way to do this is by doing the following:

  1. Open Settings app.
  2. Tap Notifications.
  3. Tap Advanced at the upper right hand side.
  4. Look for the messaging app you’re using and tap it.
  5. Make sure that Allow notifications option is enabled by setting the slider to the right.

Additionally, you can also tap the More information icon (the circle with the little “i”) beside the name of the app and ensure that the slider for ON is set to the right. This only applies if you have the S7 Duos version.

Once you’ve set everything properly, restart the phone and see if SMS notifications work again.

Clear cache partition

If you’ve already tried all the steps above before contacting us, the next good step that you can do is to refresh the system cache. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight wipe cache partition.
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Delete data of BadgeProvider app

BadgeProvider app is one of the default apps in Android that alerts users of new things that they may want like new versions of apps, new missed call alerts, new messages, among other things. Clearing its data will not delete your messages though so it’s good way to kick off your troubleshooting. Just to be on the safe side though, we suggest that you back everything up including your messages using Smart Switch.

To wipe the BadgeProvider app data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. Tap Clear Data button.
  6. Restart the phone.

Can’t receive text message from a new contact

If you’re having an issue receiving SMS from one contact only, the problem can either be due to a setting or option you’ve selected, or an issue on the sender’s end. To see if it’s a problem with your device, kindly do the troubleshooting below.

Check your messaging app

In a lot of cases, users complain of not receiving messages from a specific contact simply because they’ve forgotten to turn off message blocking in their account, or they have tagged the number as spam. To see if that’s the case, go under the setting menu of your messaging app and see if there’s any blocked messages. If the sender’s number is among the blocked messages, unblock the number. Exact steps vary by app so be sure to explore all options of your messaging app.

Alternatively, you can simply wipe the data of the messaging app, just like the suggestion above, and see if that will allow you to receive messages from that sender.

Some carriers allow their subscribers to set message blocking at account level so if you have that option, make sure to talk to your carrier so they can help you check it.

Do a factory reset

For your third (voice calling) and Facebook issues, we recommend that you do a factory reset. This procedure brings all software settings back to their defaults. It can also be an effective counter against viruses that are spread by apps. Once your device has been reset to its factory state, all contents — apps, downloaded files, viruses (if there’s any) — will be eliminated. Since the software running in the device at this time has been validated to work, it’s a good way for you to determine if these problems are brought about by bad hardware or not.

After you factory reset your device, be sure to let it run for a day when there are no third party apps installed. In other words, avoid re-adding your apps back right away. Observe the device for at least 24 hours and see if the problems are gone. If they are not there, that means that somewhere along the way, you were responsible by adding a bad or malicious app.

If the problems continue, especially the voice calling one, contact AT&T so they can replace the phone for you. They may have given you a defective refurbished phone.

To factory reset your device, kindly do these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

 


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How to troubleshoot common Samsung Galaxy S7 Edge texting problems including MMS issues

  • Learn how to fix your #Samsung Galaxy S7 Edge (#S7Edge) that can’t send and/or receive text messages (#SMS) and picture messages (#MMS).
  • What to do if it can send texts but can receive them and what to check if it’s the other way around.
  • How to troubleshoot your phone that can’t send/receive text messages without apparent reason.
  • Learn more about the most common texting problem you may encounter and what to do about them if you own an S7 Edge. 

Samsung-Galaxy-S7-Edge-texting-problems-sms-mms

Texting issues are among the most commonly reported issues with the new Samsung Galaxy S7 Edge or any Android phone for that matter. Being one of the basic services, it’s inevitable that sometimes things may happen and disrupt your phone’s normal operation.

The thing with text messaging problems is that, more often than not, the network or your service provider has something to do with it and in this case, you are left at the mercy of the tech support. Honestly, if the problem is with your provider, there’s not much you can do about it except report the problem so the company can take actions or, at the very least, the issue will be documented.

Troubleshooting is the key to knowing whether the problem is with your phone or with the network and while I understand some of may hate the idea of meddling some settings in your phone, it’s necessary so you would know what to do. You might save yourself from waiting for hours at the shop while the device is being checked by a technician without the guarantee of a fix. So, I suggest you through the troubleshooting procedures below before you decide to send the phone in for checkup or repair.

But before anything else, if you have other issues with your device, visit and browse through our S7 Edge troubleshooting page where we list every problem we address each week. Find issues that are similar or related to yours and use the solutions and/or troubleshooting procedures we recommended. In case you need further assistance, feel free to contact us by completing our Android problems questionnaire. Make sure you include as much details as possible so it would be easier for us to help you. The more information you provide, the more accurate our solutions are.

New Galaxy S7 Edge can’t send / receive texts

We actually did receive a lot of complaints about some S7 Edge units that can’t send and/or receive text messages out of the box. I included the actual message from our reader below just to show you how this problem occurs or happens:

Hi guys! I just got my Galaxy S7 Edge and I already put it the SIM card and it’s actually receiving signal from the tower but it can’t send / receive text messages. Do I have to do something before I can use it to send SMS? Help me please.

With this kind of problem, there’s one thing you need to check immediately–the signal. If the phone is receiving signal from the tower, just like what our reader said, then you’ve already ruled out at least two possibilities–that the SIM card mounted incorrectly and the phone can’t recognize it.

Assuming the phone is receiving signal from the tower, then the next thing you have to do is call your service provider. The phone is working fine and the SIM card is mounted properly and recognized by the device. These are the things you need to verify and if all else fails, your provider can provide you with answers and solutions. There’s a chance it has something to do with your account or a provisioning issue. The phone as well as the SIM card attached to it has be registered in the network to be able to receive and use the service.

Phone can’t receive text messages but can send just fine

At least, with this issue, you don’t have to worry about the signal or reception, your account, and your SIM card. If you can send a text message successfully, it means you have enough credit, your phone is getting good reception, there are no bars with your account and your SIM card is properly mounted and detected by your phone.

Since you’re phone is still new, I don’t think the problem has something to do with the storage. But if it happens that you’ve already used up almost all of your phone’s internal storage, then just free up some space and you will fix this problem.

Having ruled out other possibilities though, I think the problem might be caused by an app glitch. Yes, this problem happens all the time and many reported that it just occurred without apparent reason. That said, here are the things you should do:

  • Reboot your phone as it is effective in fixing minor firmware and app issues.
  • Send a text message to your own number to verify if you can receive it.
  • Clear the cache and data of the Messages app.

Clearing App Cache & Data

  • From the Home screen, tap the Apps icon.
  • Find and tap on Settings.
  • Touch Applications and then Application manager.
  1. Swipe to ALL tab.
  2. Find and touch Messages.
  3. Touch the Force Close button first.
  4. Then, tap Storage.
  5. Tap Clear cache and then Clear data, Delete.

Galaxy S7 Edge can’t send text messages but can receive

This problem is basically the opposite of the second problem I cited above and while many think both issues are identical, well, they’re not. This one has something to do with the setting, most of the time, while the previous one has something to do with the app.

If the issue occurred without apparent reason, then there’s a chance it’s just a minor and temporary issue, which can often be fixed by reboot. So, do restart your phone first before doing any troubleshooting.

After the reboot and your phone still can’t send a text message, then the problem must have something to do with the Message Center Number. I am sure you don’t know what the correct number is so you better call your service provider and have the rep give you the correct number and then ask him/her to walk you through in verifying whether your phone got the correct Center Number or not.

Phone can’t send / receive text messages without apparent reason

Firmware issues may also cause this kind of problem, however, it’s not easy to determine what the cause is. So, if your phone suddenly can’t send or receive text messages, there are things you need to do depending on the situation.

If the problem manifests after a firmware update, it could just some corrupt caches. For this, all you got to do is delete the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem occurred after installing some apps, then boot your phone in safe mode and try to see if it can send and receive SMS while all third-party apps are disabled because if so, there’s an app you installed that’s causing the problem. Find it and uninstall it but here’s how you boot your device in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If deleting the system cache and booting in safe mode didn’t yield any results, then you have no other options but to do the master reset:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Now, before I end this post, here are some problems from our readers that I would like to answer:

Q: “I can only use 160 characters in my texts. It just freezes. If it split up the text, it wouldn’t be so annoying. I have to delete half of a sentence, send and continue with the rest of my message. I checked at my sprint store. They said there isn’t any fix. Do you have a solution?

A: That’s the global standard when it comes to SMS, that’s why it’s called Short Message Service. Technology may have already improved and carriers already have their own messaging apps to transmit messages with larger size. However, they’re often transmitted via mobile network. The point is, if you don’t like the idea of having just 160 characters in your message, then use the enhanced messaging system your provider is offering because there’s nothing we can do about the SMS character limit. There’s no fix because there isn’t a problem.

Q: “I always switch my phone off at night and having just upgraded to the S7 Edge have noticed that any text messages received whilst the phone is switched off, display the time I actually switched on my phone rather than the time that they were sent… I have the date and time and zone set to automatic… And remember having this problem when I first had the Samsung Note, however there was an app available then to fix it… Can you help please? Here’s hoping…Many thanks.

A: Sadly, that’s how it works even now. From what I understand about it, your phone gets the timestamp locally (phone’s time) or from the network and considering the size of the data allowed to be transmitted over cellular network, I think it’s difficult to include the time and date information from other phones.

There’s an app called SMS Sent Time (search for it at the Play Store) that allows you to display the message was actually sent from another phone. Try to see if it can help you.

Q: “I have had my Galaxy S7 Edge for approximately one month and have had no issues.  I installed application for the Oculus and operating system yesterday and used it off and on for approximately 3 hours.  Today I cannot send texts to any iPhone users or group texts.  I can still send texts to other android users though as long as its a single person at a time.  Called tech support at T-Mobile and while on the phone with them they checked the “message center” phone number in my phone.  While on the phone with tech support I was able to send a group text and a text to an iPhone user.  Tech support said they did something with the “message center” number on their end.  I then got off the phone with tech support and immediately sent another text to the same iPhone user I had just text while on the phone with tech support and the text would not go through.  Neither will group texts.  I uninstalled all apps that have to do with the Oculus and still not able to text.  I don’t even know if the problem if from the Oculus installation but that was the only thing newly installed on my phone.

A: It appears to me like you were trying to send MMS instead of the normal SMS. Nowadays, text messages with a special character like emoji are already considered “multimedia” messages. In this case, mobile data is necessary. It looks like the app you installed or the recent firmware update messed up your phone’s APN settings but before checking the APN, verify if mobile data is enabled and if so, then proceed to checking the APN. You may call tech support again and ask for the correct APN for your phone and have the rep walk you through in setting it up.

Q: “Using the default texting app on my S7 edge iPhones will not receive certain messages. How this occurs is I will be texting the same number different sized messages with emoticons some messages she will receive other she will not. There is no pattern as to what messages she receives some short messages will not send some long messages will not send, some long messages with emoticons wont send but if i add more emoticons it will send. Have tried with other iPhones and have had the same problems with the same texts but messages will send straight away to android phones.

A: Either the mobile data on your phone isn’t enabled or the mobile data in her phone is also disabled. Verify your phone is capable of sending MMS by turning on mobile data. If it’s already enabled, then check the APN to know if it’s the correct one (you may call your provider for this) and it is, then the problem is with her phone, not yours.

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