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Galaxy S7 camera crashing

Galaxy S7 restarts when using the camera, can’t view images in email apps, other app issues

Hello everyone! Welcome to our new #GalaxyS7 post for the day. We cover some app-related issues in this post so we hope you’ll find the solutions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 restarts when using the camera

Hello. I have a problem with my phone restarting over and over again every time when I use camera. It started around 1 month ago, and for the beginning it was restarting only when I tried to open a video on Facebook. For a couple of weeks now it is ok with Facebook, but has same issue when I try to take a picture. I have Nougat version on the phone and it was bought from “Three” in UK about 1 year ago. Any help or assistance on this matter would be much appreciated, as I have no idea how to sort this out Kind regards. — Tatiana

Solution: Hi Tatiana. If you’re having a problem using the camera function for one specific app only, the first thing that you want to do is clear the cache and data of the said app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try clearing the app’s cache first and see how it works. If the camera function continues to crash, do the Clear Data option.

Alternatively, if you’re dealing with a downloaded app, you can uninstall it and reinstall it back.

Since we don’t know the full history of your device, we suggest that you revert all software settings to defaults if the above suggestions won’t work. To factory reset your S7, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Camera function should work normally after a factory reset. If the problem returns once you’ve installed the same set of apps, that means that one of your apps is to blame. Uninstall apps one by one until you’ve removed the culprit.

Problem 2: Galaxy S7 apps only notifies with vibration, no sound notifications

Hello. I have noticed that certain apps (Hangouts, WhatsApp, Facebook Messenger) on my Samsung Galaxy S7 will only notify me with vibrations, rather than sounds, even though all the settings are set to sound. This seems to have occurred after a recent software update and it is driving me crazy. All sounds are set to on. The phone ringer still plays – it seems to only be with the aforementioned apps. Do you have any insight? Thank you. — Jewel2017

Solution: Hi Jewel2017. You’re having problems with official and known working apps so there may be a bug causing notifications for them to stop working properly. If this issue started after installing an update, consider wiping the cache partition first. This will ensure that the system cache, which sometimes get corrupted after an update, is fresh. Here’s how to do that:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Install app updates

Another good thing to do in this case is to ensure that all apps, especially the ones you mention, are fully updated and/or running the latest available updates. We don’t think that the problem are the apps you mention above themselves. The cause can be due to an operating system glitch or another app installed.

Uninstall apps

If you have apps that can manipulate the audio settings of a device similar to Zedge, we suggest that you uninstall them. If the audio notifications for Hangouts, WhatsApp, Facebook Messenger works normally again, you’ve identified the culprit. Be very thorough in this one, especially since there’s no way to identify the potential problematic app.

Do a factory reset

A drastic but important troubleshooting step in case like yours is factory reset. It covers a lot of possible causes so you should not skip it. Make sure that you create a backup of your irreplaceable files before doing it though. Refer to the steps on how to do it.

Problem 3: Galaxy S7 new email app appears without user consent, shows ad popups

Hi. I hope you can help. have done a soft reset but still cannot get my emails on my Samsung Galaxy S7 mobile phone, which is an app it last updated on 12th May. Have not had any since although still getting them on my computer????

I have a new email on my phone that pops up never seen before. It’s an AD for Free Cell Solitaire. new app could this be causing the problem???

how can I restore the emails to show on my phone????? tried turning phone off and all sorts of other options but nothing seems to work. Can You Help? — Valj_

Solution: Hi Valj. If a new email app appears out of nowhere and shows persistent ad popups, your may be infected with a virus, or an adware. Adware is a software that is usually installed by another app or malicious software in order to force ads in the infected device. These ads generate revenue for the developer of the software. It may or may not be packaged with other malicious software that can compromise your personal information like credit card details.

In your case, it appears that you are being forced to use a new email app instead of the one you were using before. This can be a trick to collect your email username and  password so we suggest that you clean your phone right away. To do that, you want to factory reset your phone. If you haven’t tried it before, kindly check the steps we provide above.

Now that you factory reset the device, you can then start the crucial step of making sure that you don’t infect your device with a virus again. If you don’t know it, malicious software or malware in Android devices are usually spread by apps. This means that you played a significant part in infecting your device in the first place. Bad apps initially look legit after you install them. Once they’re in the system though, they may prompt a user to install an update which will then allow the installation of malicious apps or virus without a user’s knowledge. This is why even though Google tries to screen all apps in the Play Store, a lot of Android users are still infected with a virus all the time.

Keep in mind that there’s really no free app. Building an app is expensive so a developer will most likely resort to illegal ways to monetize their products if they can’t do it through legit means. One of such means is by forcing ads.

Needless to say, you want to be very careful when installing apps. If you tend to impulsively install apps, avoid doing it now. The general rule is to only install apps from known, reputable developers. If your phone gets infected again after a factory reset, you only have yourself to blame. It means that you need to double your effort in screening what stuff you add in your device. There’s no amount of antivirus app you can install if you are lousy in installing apps in the first place. You are the first line of defense against malware. If you allow a bad app to be installed in the first place, no antivirus app can help you. While it’s true that some antivirus app may be able to warn you of a possible bad app, more sophisiticated malware can easily defeat today’s antivirus apps. When it comes to device security, it pays to have a suspicious mentality.

Problem 4: Galaxy S7 can’t view images in email apps

Hello. I’m now longer able to view images in some emails and apps. This started a few months ago but I can’t pinpoint a specific software update. I’ve tried clearing the caches, deleting and re-adding my email accounts and I’ve always had “show images” checked on my email settings. Btw, I’m using the stock email. On some apps, I’m unable to see thumbnail photos of group members. Any ideas what else I can try to fix this problem? Thank you in advance for your help! — Nancy Peterson

Solution: Hi Nancy. Enabling the Show images option in your account is only limited to the stock email app. In other words, other apps may have a different setting which can prevent you from seeing images in your emails. The Show images option in the stock email app is not universal. If you are not seeing images in your emails using a non-Samsung email app, you must go under its settings to see if there’s an option for you to view images as well.

For example, in Google’s Gmail app, a similar option to Show images is named differently and there’s a different path that you need to follow to enable it. Again, the settings you enable in the stock email app do not apply to other email apps. You have to change the settings of the email app you’re having problems with to get what you want.

And by the way, next time you want to get a more tailored answered, make sure to provide as many information as possible. For example, you only mention you’re having problems with some apps but you don’t actually give their names. It would be very helpful to anyone trying to support you to have necessary information at hand.

 


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How to fix Samsung Galaxy S7 that shows “Unfortunately, Camera has stopped” error after Android 7 Nougat update [Troubleshooting Guide]

  • Understand what the error “Unfortunately, Camera has stopped” means, why your #Samsung Galaxy S7 (#GalaxyS7) is showing it up and what you should do to get rid of it.
  • Read on to know more about “Warning: Camera failed” error that reportedly started after the Android 7 Nougat update and learn how to troubleshoot your device.

The error message “Unfortunately, Camera has stopped” is basically notifying the owner that the default camera app crashed for some reason and won’t be able to continue to run. It doesn’t necessarily mean that the camera sensor is damaged just like many of our readers are afraid of. But then again, that’s a possibility. The point is we won’t know for sure what the problem is if we didn’t try to troubleshoot the device.

In this post, I will tackle this error was well as the “Warning: Camera failed” that may occur from time to time. While we’ve already published a few articles about these errors, we are obliged to address it again because this time it’s Android 7 Nougat that may have caused or triggered them. Just click on the link below to jump to a specific section or problem.

For those who have other concerns, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems sent by our readers since the release of this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and hit submit. We will look into your issue as long as we have the information we need so make sure you fill up every field accurately.

How to troubleshoot Galaxy S7 showing “Unfortunately, Camera has stopped” error

The camera app, firmware and the hardware must be synchronized so that you can use the camera of your phone without being greeted by errors like this. As I said earlier, this one’s telling you about the application that stopped working for some reason but since we are dealing with a phone that has recently been updated to Android 7 Nougat, we might be looking at a possible firmware issue. However, we need to verify if it really is a firmware problem or just an issue with the app. This is what I suggest you do:

Step 1: Reboot your Galaxy S7 if it’s the first time the error occurred

If the problem just popped up without apparent reason or when you tried opening the app, then don’t do anything just yet. Instead, try to reboot your phone a couple of times to make sure it’s not just a temporary glitch with the firmware or the hardware. If the error still popped after the reboot, then move on to the next step.

Step 2: Clear the cache and data of the Camera app to reset it

The rule of thumb is to troubleshoot the app that’s explicitly mentioned in an error message. You cannot uninstall it since it’s the default camera app so the best thing you can do is clear its cache and data, which will reset it to factory defaults.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Camera.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

You may reboot your phone one more time and open the camera app after doing the procedure and if the error still greets you, then try to isolate the problem.

Step 3: Isolate the problem by booting your phone in Safe Mode

Booting up in safe mode will temporarily disable all third-party apps and services so you can easily isolate the problem if it’s with your downloaded apps or pre-installed ones. If you can use the camera without crashing while in this state, your third-party apps have something to do with the issue. You just need to find the culprit and then disable or uninstall it. On the other hand, if the problem still continues even in safe mode, then we might be facing a firmware related issue. Here’s how you boot your device in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

By the way, if finding the apps is an arduous task for you since it’s not really easy to pinpoint which app is causing the problem, I suggest you just backup your data and files and then do the factory reset. This should take care of the problem.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Step 4: Delete the system cache to see if the problem was caused by corrupt caches

The system cache can easily get corrupted or when the firmware is new, the old caches may have already became obsolete and when the new system continues to use them, conflicts may occur and may result to this kind of problem. Therefore, it recommended you boot your phone up into the Recovery Mode and then wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: It’s time you backed up your data, files, pictures, etc. and reset your phone

If all else fails, you just have to do a general troubleshooting procedure since, at this point in time, we don’t know for sure what’s causing the problem and why the Camera keeps crashing, although we already have a hunch that the firmware itself is problematic, otherwise, Samsung shouldn’t have halted the roll out. But anyways, it’s imperative you reset your device and see what happens:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

How to troubleshoot Galaxy S7 that shows “Warning: Camera failed” error

Unlike the first error, this one’s seems to be talking about the camera sensor itself. This happens when the sensor fails to initialize together with the app and the firmware. You have to note that the firmware, app and the hardware must be in-sync so that this kind of error won’t occur. But since it’s already bugging you, here’s what you should do:

  • Reboot your phone first – when troubleshooting app, firmware or hardware issues, always begin your troubleshooting with a reboot.
  • Clear the cache and data of the camera app – we are dealing with a camera problem and while we want to troubleshoot the hardware, we can’t. So we just have to rule out the possibility that it’s just a minor app problem by resetting the app itself. Just follow the steps above.
  • Reset your phone – this will give you an idea whether the problem is caused by the new firmware or not, although we really can’t be certain about it. After the reset and the problem still occurs, then the firmware might be corrupt or the sensor itself has a problem.
  • Send the phone in for checkup and repair – this is your last resort and you need to do this if you still want your phone to work. The tech may reflash the firmware and if that won’t resolve the issue, there will be tests to find out what the real problem is.

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