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Galaxy S7 calls keep dropping

Galaxy S7 not receiving SMS alerts, can’t receive SMS from one contact, other issues

Welcome to a new #GalaxyS7 troubleshooting episode. Today, we answer some texting issues that we received from the past few days. We hope to publish similar posts for other devices soon so check our blog back in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge getting recycled old SMS from WhatsCall app

A recent text message to my spouse, who is on our shared Verizon wireless plan and also using Galaxy S7 Edge, strangely included content from a previously deleted text message sent over one month ago. The previous text message was sent via an app called What’s Call, which is different from my regular messaging app (Verizon Message +). The recent text to spouse included both my intended message, but also copy of the older What’s Call text that was previously deleted. This text content from What’s Call could easily have been misinterpreted and could have appeared as highly suspicious. My concern is the the phone was hacked or strange bug from What’s Call app somehow infiltrated a private message to my spouse. Please let me know if this is a known issue or what steps can be taken to safeguard privacy. I have since uninstalled the What’s Call app, but am worried that random, previously deleted, text messages will suddenly appear. Thank you. — Neil Windisch

Solution: Hi Neil. When it comes to digital privacy, it’s always good to have a paranoid mindset. Your suspicion is well founded and must be the basis for your search to know the real deal. Unfortunately, when it comes to messaging platforms, the only party that can help you is the developer itself. WhatsCall is an independent third party app and works similarly to your regular messaging apps or any other messaging platforms like Facebook Messenger or Google Hangouts. This means that you are using the dedicated servers of the app in order to send and receive your messages. The thing is, only the developer has control how your messages are managed. The setup is similar to how your carrier, Verizon, manages your messages when you use their Message+ app. In other words, you can only seek support from the developer of the concerned app.

This is the first time that we’ve heard of this messaging app (remember there are hundreds of them out there and we don’t individually track issues for each one) so we can’t really say if it’s an issue that’s happening with other users as well. As far as we’re concerned, you’re the first S7 owner that reported this bug so for now, you can treat it as a possible bug. But then again, you can also treat it as a possible sign of privacy breach. Keep in mind that messaging platforms are permitted to store your messages. For how long depends on the developer. They decide on what to do with your messages so they can potentially be a privacy risk.

To see if other users experiences the same problem, visit the app’s Google Play Store download page and check reviews of other users. Better still, you can post your own review and mention the issue you’re experiencing. If the developer is responsible enough to monitor reviews from users, you may even get a response from them. Otherwise, contact them directly and ask them for answers.

Problem 2: Verizon Galaxy S7 MMS not working on T-Mobile network

I’ve seen a lot of other forums listing this issue but I can’t find a fix that works. I have a Verizon Samsung Galaxy S7 with a T-Mobile SIM card in it. Everything seems to work except the MMS downloading. It won’t send or receive MMS messages. I tried a few different APN codes but none of them work. Thanks. I don’t know what version of Android it is lollipop or Oreo or whatever. — Diayeaye2

Solution: Hi Diayeaye2. Verizon phones uses CDMA technology so they’re much more complicated to modify if used in a different network. Although we’ve seen some Verizon phones being used successfully in non-Verizon networks, most of them have trouble when it comes to MMS. Again, this boils down to the software that runs in the phone. Verizon devices, even if network unlocked, may not allow mobile data or MMS to work. Try to bring your phone to an independent phone shop in your area and see if they can modify the software for you to bypass MMS limitation. This procedure requires advanced software to do.

Once your phone’s software has been modified, make sure not to factory reset or reflash it to avoid losing the changes.

Problem 3: Galaxy S7 edge not receiving SMS alerts, can’t receive SMS from one contact, voice calling stops on its own

Hello. I’ve got multiple of issues going on with my Samsung S7 Edge. This is the third phone that I had to return to AT&T with the insurance. I guess they use refurbished phones. Anyways right now I’m not receiving alerts for my text messages. I have my alert notifications on and at the don’t know how to go into safe mode since the S7 Edge does not have a battery. I can’t do a soft reboot.

My other issues is that I can text a friend but she can’t text back. This happened with my S4 but it was my sister and another friend. my sister and my other friend I can text now and they can text back but now a new friend can’t. Sorry I hope this makes sense and of course I can’t get an answer out of AT&T.

And my third issue is when I’m speaking into the phone, it’ll just stop and cut me off. I can’t even text it. I’m also having a lot of problems with Facebook. I don’t use a lot of apps. How do I know if my phone has been hit by a virus? Okay anything you could help would be appreciated.

I am homebound with health issues so I can’t keep going to AT&T when half the time they don’t help. I’ve already gone to the assistant to the president of AT&T but his hands are tied now after helping me with two other issues. — Susanfig

Solution: Hi Susanfig. Let’s answer your concerns one by one.

No SMS notifications showing

SMS notifications should work if set correctly. To do that, make sure that you follow the following:

  1. Open Settings app.
  2. Tap Notifications.
  3. Look for the messaging app you’re using and make sure that the slider is set to the right.

Another way to do this is by doing the following:

  1. Open Settings app.
  2. Tap Notifications.
  3. Tap Advanced at the upper right hand side.
  4. Look for the messaging app you’re using and tap it.
  5. Make sure that Allow notifications option is enabled by setting the slider to the right.

Additionally, you can also tap the More information icon (the circle with the little “i”) beside the name of the app and ensure that the slider for ON is set to the right. This only applies if you have the S7 Duos version.

Once you’ve set everything properly, restart the phone and see if SMS notifications work again.

Clear cache partition

If you’ve already tried all the steps above before contacting us, the next good step that you can do is to refresh the system cache. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight wipe cache partition.
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Delete data of BadgeProvider app

BadgeProvider app is one of the default apps in Android that alerts users of new things that they may want like new versions of apps, new missed call alerts, new messages, among other things. Clearing its data will not delete your messages though so it’s good way to kick off your troubleshooting. Just to be on the safe side though, we suggest that you back everything up including your messages using Smart Switch.

To wipe the BadgeProvider app data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. Tap Clear Data button.
  6. Restart the phone.

Can’t receive text message from a new contact

If you’re having an issue receiving SMS from one contact only, the problem can either be due to a setting or option you’ve selected, or an issue on the sender’s end. To see if it’s a problem with your device, kindly do the troubleshooting below.

Check your messaging app

In a lot of cases, users complain of not receiving messages from a specific contact simply because they’ve forgotten to turn off message blocking in their account, or they have tagged the number as spam. To see if that’s the case, go under the setting menu of your messaging app and see if there’s any blocked messages. If the sender’s number is among the blocked messages, unblock the number. Exact steps vary by app so be sure to explore all options of your messaging app.

Alternatively, you can simply wipe the data of the messaging app, just like the suggestion above, and see if that will allow you to receive messages from that sender.

Some carriers allow their subscribers to set message blocking at account level so if you have that option, make sure to talk to your carrier so they can help you check it.

Do a factory reset

For your third (voice calling) and Facebook issues, we recommend that you do a factory reset. This procedure brings all software settings back to their defaults. It can also be an effective counter against viruses that are spread by apps. Once your device has been reset to its factory state, all contents — apps, downloaded files, viruses (if there’s any) — will be eliminated. Since the software running in the device at this time has been validated to work, it’s a good way for you to determine if these problems are brought about by bad hardware or not.

After you factory reset your device, be sure to let it run for a day when there are no third party apps installed. In other words, avoid re-adding your apps back right away. Observe the device for at least 24 hours and see if the problems are gone. If they are not there, that means that somewhere along the way, you were responsible by adding a bad or malicious app.

If the problems continue, especially the voice calling one, contact AT&T so they can replace the phone for you. They may have given you a defective refurbished phone.

To factory reset your device, kindly do these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

 


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