Archives for

Galaxy S7

How to keep your Galaxy S7 Edge safe | by scanning using antivirus app

Knowing how to keep your Galaxy S7 Edge safe from bad third parties is important. In this short tutorial, we’ll show you how to use your phone’s antivirus app to scan the system. It’s easy to do and can be performed in a matter of seconds.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

To scan your Galaxy S7 Edge with its built-in antivirus app:

  1. Open Settings app.
  2. Tap Device management.
  3. Tap Device security.
  4. Tap SCAN PHONE.
  5. Wait for the phone to finish scanning.
  6. That’s it!

Keep in mind that you can also use other antivirus apps to keep your system safe. Just ensure to use a good one (and not a malware disguising as an antivirus) from a reputable publisher.

Also, make sure not to install multiple antivirus apps at the same time as that can negatively impact the performance of your device.

Don’t forget, antivirus apps are not perfect. Having one in your system does not give you an excuse to lower your guard, especially when picking apps to install. Make sure to be always vigilant with apps you add to the system. Apps are the usual way for malware to spread on Android devices. You don’t want to compromise your device’s security simply because you were lazy in screening that legit-looking game. When it comes to Android security, you are the first line of defense.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix your Galaxy S7 that connects to wifi but has no internet [troubleshooting guide]

Have you found yourself in a situation where your device connects to wifi but can’t actually get the internet going? In today’s #GalaxyS7 issue, we address this issue. We know that a lot of Android users who encounter a similar situation so hopefully they’ll find this guide.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Today’s problem: Galaxy S7 connects to wifi but has no internet

I have an issue with my Samsung Galaxy S7 regarding its connection to wifi. When attempting to connect to a wifi network, it says the IP address is not found. After changing the IP to static and entering the correct addresses that are prompted, I hit save and connect to the network. The wifi reads as connected, but nothing on my phone actually loads. My browser starts to load a page and stops almost instantly, and other apps and the Google Play Store say they cannot connect. All while my phone displays my wifi as connected to the network I just changed to a static IP. — Mark

Solution: Hi Kostis. Being connected to a wifi network does not necessarily mean that there’s internet connection right away. Keep in mind that the wifi network your S7 is connected to acts like a middle man between your device and the internet. It’s possible that the phone may be connected to since you know the network name and have the network passcode but the wifi itself may be problematic as it can’t connect to the internet for some reason. Needless to say, you need to know where the problem lies first so you’ll be able to deal with it properly. Below are the exact steps that you need to do.

Do not use Static IP

Unless you know what you’re doing, it’s really not recommended that you use Static IP. By manually entering the values for a static IP setup, you run the risk of causing an issue like the one you’re having. For example, if you missed a digit or a dot when entering the IP address or Gateway, internet may not work on your device. The same is true if you enter wrong information for DNS servers. So, again, unless you are confident that you are doing the right static setup, we say you switch back to DHCP setup instead. For troubleshooting purposes, we also suggest that you try a DHCP setup to see if there’s a difference. If you’ve already tried that, then proceed to the next step.

Verify wifi is working

The next logical troubleshooting step here is to ensure that your wifi is working. This can be done easily by simply connecting another device to it to see if it can connect to the internet. If a second device connects to your wifi fine and can connect to the internet, that means that the fault is in your S7. The next set of troubleshooting steps should focus on your phone and not on your wifi network.

On the other hand, if the second device behaves exactly the same like what your S7 is doing, it’s most probably a wifi issue. This can be due to router misconfiguration, a router hardware issue, or an Internet Service Provider (ISP) problem. To isolate the causes, you want to call your ISP so they can help you troubleshoot.

Check if you have slow connection issue

Sometimes, a slow connection problem may be mistaken for total or no connection issue. By slow connection, we mean that your wifi is actually connected to the internet but it’s so slow that pages may not load, or apps may appear to be unable to download contents at all. Slow connection issue often happens when there are way too many devices sharing the same bandwidth that other devices are left being unable to connect reliably to the internet. If there are many devices connected to your wifi, consider disconnecting all of them except your S7 and see what happens. If your S7 connects to the internet fine, then you should manage how many devices should be able to use wifi so you can use your S7 when browsing. If you have a slow internet connection subscription plan, talk to your ISP so they can offer you a faster internet speed.

Boot to safe mode

If there’s nothing wrong with your wifi network after verifying that other devices can connect to the internet and there’s no slow connection issue at all, the next troubleshooting step for you is to restart the device in safe mode. This will allow you to know if a third party application is causing the problem.

Safe mode is a software environment that only runs Android with its pre-installed applications. All apps that you added after setting up your device the first time will not be allowed to run. If your wifi connection works normally when on safe mode, you have an app issue at hand.

If you’re wondering how to boot your S7 to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Check for the problem.

If your wifi works fine on safe mode, you can bet there’s an app causing the problem. Because safe mode won’t pinpoint what app is problematic, you’ll need to spend some time identifying it. Remember, safe mode is a tool that should help you know if one of your added apps is problematic. If you think that that’s the case, then you should do trial-and-error to find what that app is. Basically, all you need to do is to uninstall apps individually and check for the problem.  Below are the specific steps that you can try:

  1. Boot your S7 to safe mode.
  2. Observe the phone and see if wifi works normally or not.
  3. If wifi works properly, then you want to go ahead and uninstall an app.
  4. Restart the phone to normal mode.
  5. Check for the problem.
  6. If the issue returns, repeat steps 1-5.

Continue doing the same cycle until you’ve identified the problematic app.

Reset network settings

Another important troubleshooting step that you can do in this case is to reset network settings. Here’s how to do it:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap Reset network settings.
  6. Tap RESET SETTINGS button.
  7. Restart your S9 and check for the problem.

Reset settings

One other option that you can try in this situation is to reset all settings back to their defaults without actually wiping the phone, like in factory reset. Hopefully, by resetting all software settings of your device, you’ll also be wiping out an unknown bug causing your wifi problem.

To reset the settings of your S7:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button.
  6. Restart your S9 and check for the problem.

Factory reset

Ideally, the problem should already be fixed by now but if it’s still not working after doing all our suggestions, you should consider wiping the phone by doing a factory reset.

Factory reset will delete your personal data as well so be sure to back them up before attempting this solution option.

To factory reset your S7:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix Samsung Galaxy S7 that won’t turn on, charge or respond after an update

  • Learn how to troubleshoot your Samsung Galaxy S7 (#GalaxyS7) that won’t turn on when you press the Power key.
  • Understand and troubleshoot the problem that prevents your phone from booting up normally.
  • What you need to do if your Galaxy S7 became unresponsive after an update.

Galaxy-S7-wont-turn-on

We’ve been receiving a lot of messages from Samsung Galaxy S7 owners that have experienced power-related issues with their phones. In this post, I will address three of the most common issues such as; S7 won’t turn on, can’t boot up successfully and won’t respond.

These issues might be caused by firmware and hardware problems but you have to rule out the first possibility. Continue reading below so that you’d know how to deal with these issues as they might happen to your sooner or later.

If you have other issues with your phone, visit our Galaxy S7 troubleshooting page for we have already addressed a lot of issues with this device. Find ones that are similar or related to yours and use the solutions we suggested. If you need further assistance, you can always contact and provide us will all necessary information about the problem. Just fill up our questionnaire and we’ll do all research for you. Don’t worry, it’s free.

Troubleshoot Samsung Galaxy S7 that won’t turn on

Problem: “Hey droid guy. I have a problem with my new Samsung Galaxy S7. It updated its OS, turned off on its own and when I pressed the Power key to turn it on, it didn’t. So, I’m stuck with a phone that won’t turn on and I can’t do anything with it. I am hoping you guys can help me fix it. Thanks in advance.” — Jodi

Troubleshooting: Hi Jodi. Thanks for providing all the details. Apparently, the problem started after the phone updated its firmware. It is tempting to just immediately jump into a conclusion that the new firmware caused this problem. However, being a technician myself, I’ve seen issues that appeared to have very obvious causes but were actually caused by other factors. In this case though, there are only two possibilities; if it’s not the firmware that has the problem, then it must be the hardware. But I ask you to troubleshoot it and here’s what you need to do:

Step 1: Forced Reboot your Galaxy S7 to make sure it’s not a system crash issue

System crashes are among the most common reasons why a phone won’t turn on or respond to anything. The thing is, your device can’t get out of it without your intervention. So, for this kind of issues, first thing I would do is do the forced reboot procedure:

  1. Press and hold the Volume Down and Power keys together for 10 seconds.
  2. The phone will reboot successfully provided that it was just a system crash and that there’s enough battery left.

Step 2: Charge your phone as the battery might have just been drained

In your description, you mentioned that your device just turned off after the update and won’t respond when the Power key is hit. It could be because its battery was completely drained.

So, after you tried to force your phone to reboot and it didn’t respond, try to plug in the charger and see if the phone charges. Aside from the very obvious reason, you will also know how the phone responds when it senses electricity is flowing through its circuits.

If it doesn’t respond, leave it plugged in for ten minutes and then try the forced reboot procedure again followed by an attempt to turn it on normally.

Step 3: Boot your Galaxy S7 in safe mode

Booting in safe mode will temporarily disable all third-party apps. So, if one of your apps caused the problem, then it should successfully boot in safe mode.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 4: Try to boot your device in recovery mode

If your phone can’t boot in safe mode or if it’s still not responding when you hit the power key, you should try booting it in recovery mode to see if it can still power up its hardware.

In recovery, the front-end won’t be loaded but all components are powered up. If the issue is only with the firmware, then your device should boot in recovery mode without any issues.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Send the phone in for checkup and/or repair

You’ve done everything you could but your phone is still the turning on. At this point, you have no other choice but to send the phone in for repair or visit a local shop and have the phone checked.

You’re the owner, you know by yourself if the phone suffered physical or liquid damage and if so, then tell the tech about it. And since these damages aren’t covered by warranty, you would have to pay the tech and buy the component needed to make the phone work again.

Troubleshoot Samsung Galaxy S7 that’s not booting up

Problem: “I have the Galaxy S7 phone I bought 3 months ago. There was a small update I think about a few ago and it installed successfully, so I’m a bit confused right now why my phone cannot continue to power up to the Home screen just like before. To give you the details, when I power it up, the logo appears like it always does and then the screen goes blank. The phone is still powered on at this point because if I press the power key, it shuts down. Whatever I do, it just won’t go through. Can you help?” — Jen

Troubleshooting: If the phone turns on when you press the Power key but can’t successfully boot up to the Home screen, then it’s most likely a firmware issue especially if something significant happened just recently like firmware and app updates.

We really can’t be sure what happened to your phone but one thing is certain though, there was an update. At least, we have a suspect we can start our troubleshooting with. That said, I think it’s just the system caches that got corrupted and putting that into consideration, here are the things you can do to try to fix this problem:

Step 1: Wipe the cache partition on your Galaxy S7

System caches may have been corrupted during the recent update causing the phone to act abnormally after a few days. You can delete the caches without fear of having to lose your data and files. So, for this problem, that should be the first thing you should do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 2: Try to do the master reset

Assuming your phone can successfully boot into recovery mode and that wiping the cache partition didn’t fix the problem, then next thing you should do is do the master reset. It will bring the phone back to its default settings as well as formats the data partition. However, you need to make a backup of all your files and data as they’ll be deleted:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 3: Have the phone checked by a technician

If the first two steps failed, then you have no other option but to have the device checked by an authorized technician. Perhaps, the firmware needs to be reinstalled and if you’re the one to do it, the warranty will be void.

Troubleshoot a Samsung Galaxy S7 that’s not responding

Problem: “Hello TDG. My new S7 just won’t respond when I try to turn it on. Here’s what actually happened. Last night, I left my phone on the table beside my bed with 76% battery left. I didn’t charge it because I know it would take just around 5% to get the phone through the night without using it. When I woke up, however, the screen is black and when I attempted to turn it on, it didn’t respond. So, I thought that for some reason the battery got drained. I tried charging it but those charging indicators won’t also turn on. Should I have it repaired? What’s the problem with it? Help me please.” — Rick

Troubleshooting: Hello Rick. It seems like the operating system of your phone crashed that’s why it became unresponsive. Basically, when the firmware crashes, the phone won’t respond to the usual procedure you use in turning it on. It won’t even detect the charger being plugged in. Since the Galaxy S7 has a non-removable battery, you can’t just do the popular battery pull procedure to soft reset the phone. Fortunately though, it can easily be fixed. All you need to do is press and hold the Volume Down and Power keys together for 10 seconds and your phone should reboot.

I don’t think there’s a problem with your phone at all. Just do the forced reboot procedure and everything will be fine.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 with camera that doesn’t focus, Camera app crashing, other issues [Troubleshooting Guide]

  • Read and understand more about an issue with the #Samsung Galaxy S7 (#GalaxyS7) that involves its camera that won’t focus on a subject. Also learn to #troubleshoot your phone to attempt to fix the problem.
  • Understand why error message like “Unfortunately, Camera has stopped” pops up when you least expect it and when you badly need to use the camera app. Also learn to troubleshoot your phone to get rid of it and fix the problem.
  • Cameras fail sometimes and the last section of this post tackles such problem, so read on to understand the problem for you to be able to formulate a solution.

One of the selling points of the Samsung Galaxy S7 (Samsung’s 2016 flagship phone) is its camera. Owners expect a lot from it that is why it’s very disappointing if it won’t function the way it’s designed to work. For instance, within a second, the camera should be able to focus on the subject. If it failed to do that, the user would surely be worried thinking the phone might be damaged or something. And yes, we’ve already received a lot of complaints from our readers about camera-related issues with the Galaxy S7’s camera.

Below are some of the problems you might encounter if you own the Galaxy S7. Go through each one of them to understand why they occur and learn how to troubleshoot the device when they do. It’s imperative you know how to perform the most basic of troubleshooting procedures because not every problem is complicated. There are issues that can easily be fixed by doing basic troubleshooting methods.

For those who have other issues, make sure you drop by our Galaxy S7 troubleshooting page for we have already addressed a lot of issues with this phone since we started supporting it earlier last year. Odds are that there are already existing solutions to your problems and all you gotta do is find them. Feel free to use our solutions and suggested troubleshooting methods. If they don’t work or if you need further assistance, then drop us a message through our Android issues questionnaire.

Galaxy S7 camera doesn’t focus the way it should

Question: Front camera does not focus correctly. Seems to be a common internet search. I have turned off the beautify settings, loaded camera in safe mode, updated to the latest software etc. But the front camera keeps focusing on the background. Some have suggested downloading a different camera software, but for an app like Snapchat, the picture is still not able to focus on me. I have played with the camera settings and also physically changed the distance in the camera, me and the background, but does not focus. Many thanks. — Eleanor Gregson

Solution: Hello, Eleanor! When Samsung Galaxy S7  was released a few years back, a lot of users experienced related issues just like what you have now. Although, we don’t have a clue what makes the camera to function abnormally, the first thing that you should do is to figure it out if it is a hardware or software-related issue. So, to rule-out the issue, you can follow the procedures below.

Step 1: Clear cache and data of the Camera app

In some instances, there are temporary files that are corrupted or damage especially during software update or caused by a third-party app. These are the cache and data of an app and to fix it is to clear them manually. Here are the steps how:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the issue still remained after clearing the cache and data, proceed to the next step.

Step 2: Boot your phone on Safe mode

In order to determine if the issue caused by a third-party app, we recommend running your device in Safe mode. This is a diagnostic procedure that disabled temporarily all third-party apps installed on the device and run only the pre-installed apps. If your device boot up smoothly without a problem while in this mode, then it is caused by a third-party apps. Follow the steps below on how to boot in Safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

After performing the procedure and the issue remained, try to check if the protective film is still present outside the camera lens because sometimes it will affect the camera and it won’t perform an autofocus function that makes the pictures blurry.

However, after removing the protective film and there’s no progress, then, you can perform the last software troubleshooting by resetting the phone to its factory default. But before doing so backup those important files stored on your phone.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

If all recommended troubleshooting steps did not fix the issue, then bring it to the nearest Samsung service center to let the professionals resolve the issue.

Galaxy S7 is showing up “Unfortunately, Camera has stopped” error message

Problem: Hi guys. I am hoping that you can help me fix the problem with my phone. I have the new Galaxy S7 which I bought in September. Since day one, it didn’t fail me as it worked without any issues. Recently, however, I am getting an error message every single time I use the camera. The error message is “Unfortunately, Camera has stopped.” Regardless whether I tap OK or REPORT, the camera will close and won’t allow me to snap pictures. I am not a tech person so this problem sounds like Greek to me. Can you help me get rid of this error or fix this problem? Thanks a lot!

Troubleshooting: For you to be able to understand clearly why this problem happens, let me give you an overview how the camera works in layman’s terms.

In your Galaxy S7, there are services and processes used by the Camera app. They are the ones responsible in making sure the hardware, the firmware and the app all works in-sync. What it means is that when you open the Camera app, all core services and processes necessary to run the hardware (i.e. the camera sensor) will run. All of these happen in a matter of seconds but if one of them failed to initialize or load, errors may pop up like this one. In this case, however, it’s the Camera app itself that has issues. With all that being said, here’s what you should do to troubleshoot your phone:

Step 1: Try booting your Galaxy S7 in Safe Mode and open the Camera app

The purpose of this step is to know if the error message has something to do with your third-party apps. When the phone is in safe mode, all third-party apps are temporarily disabled leaving pre-installed ones running. Meaning, the firmware will be able to load all necessary services without intervention from downloaded apps. So, while the device is in this state, try to open the camera app to see if it still crashed and if it did, the problem might be with the app itself. Here’s how you start your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Reset the Camera app by clearing its cache and data

Before going any further, it’s imperative that you reset the camera app to rule out the possibility that the problem is caused by just corrupt app caches. To reset means to bring the app back to its default settings or original configuration and here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Step 3: Delete all system caches so they’ll be replaced with new ones

If some of the system caches get corrupted, there might be some hardware components or apps that may fail. The thing about system caches is that they’re expendables, which means that you can just delete them and the system will create new ones to replace them. None of your files or data will be lost if you did this, so it’s safe and very effective provided that the problem is really caused by corrupt caches. To rule out this possibility, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Factory Reset your Galaxy S7 to finally rule out the possibility of a firmware issue

You need to backup everything that is saved in your phone’s internal storage as they will be deleted when you reset the device. It is necessary that you reset your phone at this point to rule out the possibility that the problem is caused by a firmware issue. It is necessary before you can send the phone for checkup and/or repair.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If all of these steps failed, then send the phone for repair.

Galaxy S7 camera keeps failing

Question: I just got my Galaxy S7 1 week ago. The next day, I noticed the camera app “failed.” I spent an hour on the phone with Samsung. No luck. I transferred everything to my old phone and did a factory reinstall. No luck. I tried all of your steps. No luck. I now have to drive 90 minutes to get to the nearest store to try to resolve this issue. Needless to say, I am extremely irritated. I was unable to take photos for Christmas or New Year’s. – Drwhistle

Solution: I know how frustrating you are paying a bunch of money from your pocket to acquire this high-end device and after a few days, the problem occurs without apparent reason. As you mentioned that you already performed the troubleshooting procedures but still no avail, then, most likely it is a hardware issue. In this case, you can contact again Samsung or go to a store where you purchased the device and if possible ask for a replacement unit.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 that won’t turn on after an update, other power issues [Troubleshooting Guide]

Many #Samsung Galaxy S7 (#GalaxyS7) owners have been anticipating the roll out of the Android 7 #Nougat update but such anticipation could easily turn into frustration if the update brought along problems instead of promised improvements and fixes. Such is the case of some of our readers who contacted up because after updating their phones, they were greeted with power related issues.

Read on so that you will learn how the issues I tackled in this post were triggered and how to prevent them from coming back in the future. Go through the list of the problems below and click on the link to jump to a specific issue or section.

Before we jump right into our troubleshooting, if you have other concerns, make sure you visit our troubleshooting page for we have already addressed hundreds of problems with this device. Find issues that are similar with yours and use the solutions or troubleshooting methods we suggested. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire to contact us.

Samsung Galaxy S7 won’t turn on and charge after an update

Problem: Taken new S7 galaxy yesterday a notification came for system update so done complete downloading. when i woke up early morning my hand set was not working ,no indicator while charging, no sound. performed reset but not working. (vol down+power )button.

Troubleshooting: Obviously, the issue started when the new update was installed to your Samsung Galaxy S7. The best thing that you can do now is to learn first if the device is still responding, you will need to run a diagnostic procedure to do that. In your statement, you’re trying to force reboot your device by pressing the Power key and Volume down key, but to make sure that you did it right, you need to perform it again by following the step-by-step procedure we recommend below.

Force Reboot your Device

We recommend to perform this procedure again since we don’t have an idea how you did it but we will give the steps how to do it. To give you an idea of the purpose of this procedure, it basically perform a simulated battery pull, just like pulling out a battery from devices that has removable battery since we all know that Samsung Galaxy S7 has built-in.

  • Press and hold the Power key and Volume down key for about 7-10 seconds, your device will try wake up and boot up normally.
  • Let it finish the reboot

Boot to Safe and Recovery mode

If force reboot didn’t work or doesn’t do anything, then boot your device to safe mode. It is possible that this issue is caused by a third-party apps, there are this kind of apps that can damaged or corrupted some files especially incompatible apps because it will force the device to launch it and create a file on their own.

The Safe mode is not a solution but to determine if your device will run smoothly without third-party apps running, it will temporarily disabled all third-party apps and run only the pre-installed. Here’s how to do it:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If your device won’t boot to Safe mode or it did boot but won’t boot back to normal mode, the next thing that you should do is to boot in Recovery mode, this mode is a diagnostic mode as well the same with Safe mode, but there are choices that you can choose from downloading an update to master reset your device. Do this procedure first to see if the device will respond before choosing an option. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Now, if your device was able to run in this mode then we recommend to choose the ‘wipe cache partition option to clear the old temporary files. If you are seeing the options, follow this next steps:

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

If all procedures fails or didn’t resolve the issue, I think it’s time for you bring the device to the nearest local Samsung service center and have the professionals handle the issue. It could be a serious issue or hardware-related problem, as early as now it can be taken care of to avoid bricking the device.

Galaxy S7 froze shortly after the Nougat update and won’t reboot

Problem: Hi. My phone is a Galaxy S7. I bought it brand new and it worked perfectly ever since. Recently, however, there was an update that I downloaded that seemed to have caused the problem. It seems to have been frozen and won’t respond anymore. My friend told me to reboot it but it still won’t. I don’t have much knowledge when it comes to troubleshooting devices so I’m hoping you guys can help me.

Troubleshooting: It seems like the Nougat update messed up your phone but as to what extent, we really don’t know. So, we need to troubleshoot your device for us to know what the problem really is that way we would know how to fix it. That said, here’s what you should do…

Step 1: Attempt to force restart your device

It’s possible that the system crashed after the firmware got updated; it happens a lot. More often, a simple reboot may not work because the device just won’t respond to matter what. So, here’s what you have to do: press and hold the Volume Down button and the Power key for 15 seconds.

If there’s enough battery left to power up the hardware and if it was indeed caused by a system crash, your device should reboot normally after doing the forced reboot procedure.

Step 2: Try charging your phone

There’s a possibility that battery got drained that’s why your device simply just won’t respond nor reboot. So, plug the charger to a wall outlet and then plug the charging cable into your phone. Aside from making sure there’s enough battery, we’re also trying to find out if the phone is still capable of charging because if not, then we can say it’s a hardware problem, in which case, you need a technician.

But assuming the phone charged when you plugged it in, allow it to charge for 5 minutes and then attempt to turn it on normally. If it won’t respond, then do the forced reboot procedure but this time while the device is plugged in.

Step 3: Attempt to boot it up in safe mode

There are always apps that may become incompatible with new firmware unless the developers would roll out updates for them. So, it’s possible that one or some of the third-party apps in your phone is  causing this problem. Therefore, booting up in safe mode would be very helpful because if successful, all you need to do is find the app that’s causing the problem and uninstall it. Follow the steps on how to boot in safe mode in the first problem.

Step 4: Attempt to boot your phone in recovery mode

We’re just trying to find out, at this point, if the phone is still capable of powering up all its hardware components because if so, then you can rest assured it’s not a hardware related problem. Also, if the phone can actually boot up in recovery mode, try wiping the cache partition and if that won’t work, do the master reset. If all of these methods failed, then seek assistance from a technician.

Samsung Galaxy S7 won’t turn on after an update

Problem: Hi! I just had this phone (Samsung Galaxy S7) for 2 weeks now, a few days ago the screen started to keep flashing and sometimes it stays black for several minutes and then go back to the last app I was on. It started when I downloaded the new update by the time I received a notification that a new version is available. It came out of nowhere, and now, it stays black and won’t respond even I long press the power button. Is it somehow the update brick my device? Is there a fix for this issue? Thank lots!

Solution: Just like the issue above, the cause might be the new update or it could be a third party app. There are other possibilities to consider as well, sometimes the device will give up because of excessive use, like playing games for hours without resting. That can be considered as one of the factor the device turns black and unresponsive. We recommend to run a few diagnostic tests for your device to narrow down the issue.

You can start by performing a force reboot to your device, just press and hold the Power key and Volume down for about 7-10 seconds and let it reboot. It will do a simulated battery pull since this device has built-in battery. If it won’t do anything, then boot your device to Safe mode or Recovery mode. You can refer for the steps above, the purpose was explained as well.

If ever you were able to boot up in Recovery mode, we will recommend performing the master reset right away. It could be that there are several files was corrupted or damage during the update, by doing a master reset, it will restore your device back to defaults and you can install the new update again as well as install those important apps that you are using.

You can try and plug in your device to a PC and see if it recognizes your device. If so, then start making backups of important files, then proceed performing the reset. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all this procedure didn’t work, bring your device to the nearest service center, it could be a serious problem that only the professionals can handle. Bring the necessary papers as well, like the warranty if still active.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

Hello Android community. Welcome to today’s #GalaxyS7 article. In this one, we discuss 8 more S7 issues that we received for the past few days.

Below are the specific topics we cover for you today:

  1. Galaxy S7 keeps saying it detected moisture
  2. Galaxy S7 edge off eBay won’t turn on, screen remains black
  3. Galaxy S7 can’t save files to a 64GB SD card
  4. Galaxy S7 not saving pictures to Gallery, charges very slowly
  5. Can’t set notifications for Galaxy S7 Hotmail email
  6. Galaxy S7 Gallery app acting up when deleting a photo
  7. Galaxy S7 splitting long SMS
  8. Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps saying it detected moisture

Hey there. I got my Samsung Galaxy S7 about a year ago and I’ve been having problems with it regarding that moisture detection. This time is the worst. Won’t charge at all despite doing everything even if it didn’t get wet or exposed to moisture. I tried pressing the volume down key, power and home buttons and it only asks me whether I want to change my OS. And so I pressed OK and 5 hours after nothing changed. What could be the problem? Hope to hear from you. — Denise

Solution: Hi Denise. Part of protection layer against moisture or water damage is the specially built lower part of your phone, particularly in the charging port area. The charging port is designed to resist water or moisture from leaking inside. In some cases, moisture can remain hidden even after a user has cleaned and dried the phone. If the system detects such moisture, it won’t allow data transfer or charging via USB cable. If your phone has been saying that it’s detected moisture and won’t charge, it probably does. Otherwise, the charging port may be malfunctioning.

Keep in  mind that even just a tiny droplet of water or liquid can trip the built-in moisture detection system so you want to make sure that your phone’s charging port is thoroughly dried. Try using a hair dryer to blow hot air in the port and see if that will make a difference. Be sure not to apply too much heat that might damage the phone though. If this drying method won’t fix the issue, there may be a charging port problem so you must contact Samsung and have the phone repaired or replaced.

Problem #2: Galaxy S7 edge off eBay won’t turn on, screen remains black

Bought my first phone today, off EBay. S7 Edge. Showed battery at 72% but icons page wouldn’t come on or home page. Charged to 100%. Turned off. Now can’t even get the battery icon page to show. Has no SIM card but that doesn’t matter. I think the last user may have downloaded Nougat or something, had problems, just put it on EBay but that’s a guess. Maybe they wiped hard drive clean, who knows? Don’t understand why the battery or charging page would work the 5-10 times I checked and won’t open up now though…just a black screen phone. Try to return this or think you can walk me through repair? $380.00’s not bad. No cracks in screen or anything, looks mint. You’re asking what version it has, I have no way to know since I can’t turn it on. No carrier as that I have no sim card yet. — Eddie

Solution: Hi Eddie. The only thing that you can do here is to try to restart the phone to alternate boot modes so you can do follow up troubleshooting. If the phone remains unresponsive or won’t turn on at all, save yourself a few hundred dollars and get a refund.

For reference, here are the ways on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy S7 can’t save files to a 64GB SD card

Hello. A few months back I bought a 64 GB card for it because well let’s face I have a lot of media on the device and needed the extra storage. In the beginning the phone wasn’t reading the card and it was a nightmare but i was able to correct that issue. My current issue is the following… I moved (not copied, which i should of), a lot of the media that was on my phone storage to the card and now when i go to those files, the display is a light gray screenshot with an exclamation point in the middle. I know that’s because the file isn’t being read properly. The specs for the media file shows everything, file type, size, name, etc. Also, these files weren’t moved to new folders, but existing folders that already had media saved on it. I can still see the media that was already on the card but not the new stuff i transferred onto it yesterday which is very frustrating. I tried to connect the card to my computer and the computer can’t read the new files either. What can I do to save these files? I already tried the “unmount”, “mount” option and that didn’t work and I didn’t lose any files in that process either which was a good thing I guess. Please assist. Thanks in advance. — Ana

Solution: Hi Ana. Troubleshooting an issue like this does not require advanced steps and only requires common sense ones. Firstly, we want to make it clear that there’s nothing more that you can do if files have become corrupted after you transferred them. Those files that show exclamation marks on them may still retain the metadata or the file specs as you call them but they have already lost critical bits and pieces to read each one as a whole file. If you chose “move” instead of “copy” during the transfer, you may have lost those files for good.

Secondly, the main cause of the problem may lie on the SD card so you want to check if that’s the case. Get a new, known working SD card and format it using your S7. After that, try to replicate the problem by moving or copying files to it. Do the same step several times. If data transfer is successful all the time, that means there’s no issue with the phone and the problem must be on your first SD card. To fix it, simply replace the card and save yourself the hassle. Sure you can try to reformat it but there’s no guarantee that the issue won’t return after that. If you don’t want to invest in a new SD card at this time, consider reformatting the one you have on your phone but be sure not to use it as your main backup storage. Bear in mind that even the most expensive SD card or any digital storage device can fail anytime. If you’ll lose irreplaceable files in the future because you did not create a backup, you only have yourself to blame.

Problem #4: Galaxy S7 not saving pictures to Gallery, charges very slowly

My Samsung S7 screen keys are locked while I am not using a password, the device:

 

  • does not save pictures to the Gallery (gallery file always empty) “saved to device!, where, I do not know ???!!
  • the incoming messages to WhatsApp stop to be received with a notification alarm sound
  • Sometimes the battery charging consume very long time, comes to 10 hours!

 

Is it possible that a virus strike my device? Or a Hacker may be behind? I realized that all of these troubles take place after I downloaded a Power Saving Program named “Turbo power saving ” – already I deleted but problems still remaining. Please advise.  — Mariner1015

Solution: Hi Mariner1015. Like you, we can’t tell if this issue is due to a virus or malware. We don’t have enough details about your phone’s history and information about things running on it right now.

To try to fix the issue, you must do a factory reset and see what happens afterwards. By doing a factory reset, you are restoring all software and app settings to their defaults so any changes you or the malware may have done to core files should be corrected. Here’s how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #5: Can’t set notifications for Galaxy S7 Hotmail email

Hi. My husband and I are not very “techy” when it comes to phones. He has recently purchased a S7 Edge and we thought we had done everything right setting it all up. His main email address is @hotmail.co.uk which he is using through Gmail. We are trying to put a specific notification on it for when he receives email but this seems impossible. We appear only to be able to do this with the Gmail account he had to set up. Is there any way we can do this or is it just that Hotmail and Gmail don’t “talk” to each other ? Thank you for your help. — Kim

Solution: Hi Kim. We don’t think we understand your question fully so kindly get back to us if you think our interpretation is incorrect.

As far as setting notifications in Android Marshmallow and Nougat is concerned, everything is outlined clearly in Settings>Notifications. As far as email notifications under Gmail app is concerned, your only option is to either turn it on or off under the app’s own settings menu.

Problem #6: Galaxy S7 Gallery app acting up when deleting a photo

Hi. Recently I’ve been having this problem which I noticed today. When I go into my gallery and delete a picture or two, when I swipe to the next picture, my screen suddenly twitches out and goes back to the picture. By twitching I mean the screen moves side to side and moves on to the next picture. I was wondering what might have caused it because I once pressed down on my screen which made my screen touch the amoled panel. I wasn’t sure if that was the reason. Please reply and help, thank you. — Imran

Solution: Hi Imran. There may be an app bug causing the problem. To fix it, make sure to clear the cache and data of the Gallery app. Before you proceed with this step, make sure that you create a backup of your photos and videos.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after clearing the cache and data, do a factory reset. Steps are provided above.

Problem #7: Galaxy S7 splitting long SMS

Hey. So I was reading your article on how to fix the problem of receiving texts and them being split up if they are too long. Well, sadly, your guide appears to be outdated now. You say to go to apps, messages, more settings, texts, and then enable an option that combines the texts. This option is no longer available or my phone simply does not have it there (unlocked carrier US Galaxy S7 Edge running the latest update). — Greenfox1012

Solution: Hi Greenfox1012. Android in general and carrier-provided firmware in particular constantly evolves so some settings may change, removed, or placed somewhere else. Due to logistical challenges, we can’t regularly keep track of our solutions so we can modify them so we apologize for any inconvenience the post you read may have caused you. We encourage you though to get back to us by giving us a more detailed problem description and we will do our best to help you.

Problem #8: Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

I use to own an iPhone 5s and now I switched to a S7 edge, and I am experiencing a messaging problem on my phone. I have been constantly getting “No Subject” errors whenever I get a message, and I also can’t send or receive photos. I got the S7 edge for my birthday from my uncle who doesn’t use it anymore. My number is not registered with iMessage by the way. Please Help. — Jonathan

Solution: Hi Jonathan. This may be a messaging app problem so the first troubleshooting step that you want to do is to clear its cache and data, just like what we suggest for Imran above.

If that won’t fix the problem, you can also try to wipe the cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If both of these procedures won’t solve the issue at all, contact your carrier and ask them for direct assistance. The error may be  caused by a firmware bug, which means it involves changing the code of the operating system.

You also need their assistance in ensuring that your phone is properly configured to send and receive MMS.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S7 speaker stops working during calls, messages sound notifications not working, other issues

This troubleshooting article addresses some audio issues of the #GalaxyS7. Like any smartphone, the Galaxy S7 audio system can fail due to a lot of inside and outside factors. Today, we bring you three sound problems on this device so hopefully our suggestions will help fix your own issues as well. Remember, audio problems may have different circumstances but solutions for all of them don’t vary much.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S7 speaker stops working during calls

I was having a problem with my phone losing the data (4G LTE) connection every couple of days just sitting there. My carrier TING (Sprint?) suggested a new SIM card and sent one for me. I installed it with telephone assistance with a Ting rep and everything seemed to work and the phone did not seem to want to lose the 4G LTE connection anymore. A few hours later, I attempted to make a phone call and the phone seemed to lock up. Then I realized, no sound from anything (although it will vibrate and text fine). It eventually dropped the 4G LTE connection and still no sound, only text works. I have exhausted every possible ‘switch’ or function option in controls but it’s as if there is something in the software (?) telling the phone not to make sound. Any ideas? Thanks. — Scott Randolph

Solution: Hi Scott. An issue like yours is most likely caused by poorly coded app or by a software glitch. To troubleshoot it, follow these steps:

Install app and Android updates

Before you proceed with any software solution, be sure to check that ALL apps are up-to-date, and that you’re running the latest available Android version. Updates not only bring cosmetic and under-the-hood changes. Oftentimes, they also contain patches that fix known bugs.

To check for app updates, follow these steps:

  1. Open Google Play Store app.
  2. Tap Menu icon at the top left (three horizontal lines).
  3. Tap My apps & games.
  4. Tap UPDATE ALL button.

To check if there’s an available Android update:

  1. Open Settings app.
  2. Tap Software update.
  3. Tap Download updates manually.
  4. If you want to ensure that your phone downloads updates automatically, you can set the slider for Download updates automatically to the right to enable it.

Restart the phone to Safe Mode

To determine if there’s an installed third party app causing the problem, the best way to go is by rebooting your phone to safe mode. In this mode, third party apps and services will not be allowed to work. This means that only official pre-installed apps will be allowed to run, removing any interference from third party apps. If your phone works normally and the issues mentioned above will not appear, you can bet one of the third party apps is to blame.

To restart your S7 to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone or try to replicate the issue to see if it returns or not.

Remember, safe mode is not a fix for an app issue. Rather, it’s like a diagnostics tool that you can use to determine if an installed app is causing interference with the system or not. As mentioned above, if the issues won’t occur while your S7 is running on safe mode, that’s a confirmation of our hunch. If you think a third party app is causing a problem, you must use the method of elimination to identify the culprit. We suggest that you try to uninstall the most recently installed apps first. Make sure to check if the problem still exists after every uninstall.

Problem 2: Galaxy S7 sound notifications for messages not working

After Samsung software update two days ago, notifications sounds for messages dont work. I have checked the settings, the volume, the sound and everything is as it should be. I turned off the phone and nothing. All the other notifications such facebook/messenger works. I really need this to work as I connect with my employee through text and I cannot check every second for a text (which has happened). — Loreen

Solution: Hi Loreen. Notification schemes in Android allows for more customizations than ever before so you want to make sure that everything is set properly before you attempt any drastic solution.

Verify if app notification is set correctly

By messages, we assume you are referring to text incoming SMS/MMS that are supposed to be displayed by the stock Samsung Messages app. If this is the messaging app you’re using, be sure to check if its notification settings are set. Here’s how:

  1. Open Settings app.
  2. Tap Notifications.
  3. Move the slider for Messages app to the right to enable notifications.
  4. Alternatively, you tap ADVANCED at the top right, then tap Messages app.
  5. Tap the circle with an “i” inside beside Messages and make sure that ON is enabled. Then, set the Notification sound you desire.
  6. Press the back button once to go back to App Notifications section.
  7. Turn off Show silently.
  8. Depending on your preference, you can either change the setting for On lock screen.
  9. If you use Do not disturb feature from time to time, make sure that you set Set as priority to on.

The same steps can be repeated for third party messaging app.

Clear data of the messaging app

Another good way troubleshooting step that you can do in this situation is to return all settings of the app in question to defaults. This can be achieved by wiping its data. If you haven’t tried it yet, below are the steps on how to do it:

  1. Create a backup of your messages if you can’t afford to lose them. Wiping the messaging app’s data will wipe your text messages. If you have a Samsung account, you can sign into it and back your messages up to the cloud. Just go to Settings>Cloud and accounts>Accounts>Samsung account. Then, once you’re signed in, you can go back to Settings>Cloud and accounts>Backup and restore>Back up my data.
  2. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  3. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  4. Once in there, look for the application and tap it.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. Tap Clear Data buttons for the application.

Clear data of BadgeProvider app

If the steps above won’t fix the problem at all, wiping the data of BadgeProvider may. For a brief explanation on how BadgeProvider works, kindly visit this previously published article.

Problem 3: Galaxy S7 microphone can’t be accessed by Google Assistant

My month old Samsung Galaxy S7, which has not been damaged in any way, is having problems with the microphone. Unlike the various complaints I have seen, I can still be heard in calls and Skype sessions. The problem is that voice-to-text and google assistant can’t seem to access my microphone. They all have the permission enabled, and I have tried following the various suggestions like “re-enabling” s voice and google search. The problems is, even in Google Play, I found nothing called “Google Search.” The google and google chrome apps are fully updated and enabled. Likewise, I found no “s voice” on my device or google play. In my apps, not a single one is labeled as “disabled.” I am unaware if I have downloaded anything that could be messing with the microphone, but I highly doubt it, as they are all the same apps as I had on my last phone, which could use both voice to text and google assistant. A few times it said “Unfortunately, google has stopped,” or something like that, but after all I’ve looked at, I dont actually remember what I was trying to access when it happened. Google voice recognition setup simply says it is having issues with the mic, and to try again in a few seconds. Google assistant says it cannot access the mic. And voice to text simply says try again. — Caitlindgrogan

Solution: Hi Caitlindgrogan. Since we have no way of knowing what causes the problem, the best thing that you can do right now is to perform a factory reset. This will return all software settings back to their defaults and bring back the “missing” stock apps like S Voice and Google Assistant. If you’re not using a headset while doing Skype and calls, then your phone’s hardware must be intact, which means the microphone must be working fine. There may be an app or service that causes it to be muted when doing certain tasks. Because we don’t know the full history of your device, we can’t tell you what app this might be.

The best thing that you can do right now is to perform a factory reset and see how your phone works afterwards. If you haven’t performed this procedure before, here are the steps:

Factory reset via Settings

  1. Create a backup of your important files like photos, videos, etc.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap Settings and then touch Backup and reset.
  4. Tap Factory data reset and touch Reset device.
  5. If you have screen lock feature turned on, enter your password or PIN.
  6. Touch Continue.
  7. Tap Delete all to confirm your action.

Factory reset via Recovery Mode

  1. Create a backup of your important files like photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix commonly reported Samsung Galaxy S7 texting problems (SMS & MMS)

  • Fixing an issue with the #Samsung Galaxy S7 (#GalaxyS7) stock text messaging app that don’t play the notification sound when messages come in.
  • Learn how to deal with a texting problem wherein the phone can’t send and/or receive text messages from certain iPhone users.
  • Galaxy S7 text messages get duplicated.
  • Troubleshoot an S7 that can send SMS but can’t receive can’t receive from some certain people plus other texting problems included in this post. 
  • Learn how to request free Android support from us.

Galaxy-S7-text-messaging-problems

Problems like Samsung Galaxy S7 can’t send / receive text messages, unable to download pictures, text notifications not working, etc. are among the most common issues we received since the release of the device. We, somehow, expected to receive more text messaging problems than any others considering it’s the most basic service in a phone and they’re often a lot of factors that may contribute to the occurrence of any of those problems.

Phone Accessories

As always, we are willing to extend our helping hand to resolve those issues. I will tackle some of texting-related problems in this post and answer questions sent by our readers. Continue reading so you’ll learn how to fix the following problems as it’s always possible you’ll encounter one of them in the future.

Before we go any further, for our readers who may be experiencing other issues, feel free to contact us by completing this form. Just tell us about your problem, how and when it started and other necessary details so we can help you better and provide you with more accurate solutions. You may also visit our S7 troubleshooting page to see if we’ve already addressed your problem.

Q: “I’m using Samsung’s text app and sound notification doesn’t work.  I have checked all settings and volume. Any suggestions?  Also the phone turns off and restarts by itself. It seems to happen more when using IHeart radio on the phone.

A: If you’ve checked every setting especially the volumes and you still can’t hear your phone play the text notification sound when you receive one, then it might be a firmware issue. It’s not that we don’t want to help you but a brand new and very expensive phone like the Galaxy S7 should have no issues during the first few months of use and since you’re already experiencing this problem, we suggest you contact your provider and negotiate a replacement. I am sure you don’t want to deal with that problem for two years, do you? However, before you actually do that, try resetting your phone first:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Doing so may fix the problem especially if it’s minor, it will also delete all your personal information to protect your privacy.

Q: “My Samsung will not send/receive texts from certain iphones, however will from other iphones. This just started. I have not done any updates or downloaded any new apps. Also my exchange email has stopped sending me notifications with new mail. I checked the notification/mail setting and notifications are turned on. Any assistance would be greatly appreciated!

A: As to the texting problem, I think the problem is on their end since your phone can receive text messages from and send to other iPhones. However, I want you to check if their numbers aren’t in the block list: open the Phone app and tap More, then choose Settings and touch Call blocking. Try to see if there are numbers under the Block list and if they’re the same numbers that you’re having issues receiving/sending text messages. If so, just unblock those numbers and everything will be good.

About your other problem, verify that you have an active internet connection and that you’re actually receiving new emails but not hearing the notification if one comes in. After that, try following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Email.
  3. Once inside the app, hit the Menu key in the top-right corner.
  4. Choose Settings and tap Manage accounts.
  5. Tap the email you’re having issues with.
  6. Scroll to ‘Notification Settings.”
  7. Make sure Email Notifications is checked.

If you’re still not hearing the notification when emails come in, try deleting the system cache since you said the problem just started:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, try to reset your phone.

Q: “Hi. I bought my phone 3 weeks ago and am having text problems. I was not receiving people’s texts but they receive mine. I found with some people if I text them then they can text me back. But others they receive my texts but I just don’t get theirs at all.

A: Assuming you didn’t use the same SIM card with an iPhone before and used iMessage, then there’s one thing you can do to know what the problem is–send a text message to your own number and if you can receive it, the problem is not with your phone but theirs.

Q: “Can only send MMS when mobile data is on. Previously I could send with data off and WiFi on.

A: Here’s one very simple principle when it comes to sending/receiving multimedia messages: MMS can only be transmitted via mobile data. However, some carriers support a feature that allows transmission of MMS via Wi-Fi, so call your provider and ask if it supports this feature. Or, you can just proceed to using Textra SMS app, modify its MMS setting to and tick Prefer WiFi option and try sending a picture message. If it goes through, then you’re in luck, otherwise, you really have to turn on mobile data for this service.

Q: “When I am using whatsapp my keyboard layout changes and I don’t get the option to start a new line(paragraph) when typing. On my galaxy s6 I could hold the enter button in at it would start a new line. Can anyone help me with this.

A: You’re right, there’s no key that allows you to start a new line when you’re in WhatsApp. However, the app has the option “Enter sends a message” that you can disable. Once disabled and you hit the Enter key, the cursor will start a new line. When you’re inside the app, head to Options > Settings > turn off “Enter sends a message.”

Q: “I can receive pictures through text messages  but I cannot send them through a text message.

A: It could have been more helpful if you include more information about it like the actual error message when the sending failed, etc. But anyway, since you’re receiving MMS just fine, I think it has something to do with the APN Settings. Call your provider and verify if your phone is using the correct APN.

Q: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.

A: When it happens, are you mobile or not? If you’re mobile, it might be a coverage issue as signal reception can be interrupted when in transit, although, it may still be a network issue even if you’re still. For this, you really have to call your service provider or carrier and troubleshoot with the representative because there’s always a chance that it’s an issue with the phone. Negotiate a replacement if the rep didn’t provide a permanent fix for it.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: Without changing any settings on your device, boot it in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that all third-party apps are temporarily disabled, try sending a text message to your own number and see if it duplicates. If not, then there’s one app (most likely a messaging app) that’s causing the problem. There are two options you can use to fix this issue–either to uninstall the app or turn off its notification. It’s your phone, so it’s your call which to choose.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Galaxy S7 edge white flickering screen issue after a drop, other issues

Welcome to another #GalaxyS7 troubleshooting article for the day. We bring you three more S7 issues that were reported to us. We hope that you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: How to fix Galaxy S7 edge white flickering screen issue after a drop

I have dropped my Samsung Galaxy S7 edge on the pavement and a small chunk of the screen had shattered and some even dropped off. This happened over 2 months ago. At first there wasn’t much problem. However as time went on, the screen started to flicker a white screen, making it hard to see what was on the screen more and more for longer periods. I would remove this by facing the phone towards a bright light, changing the brightness removing this screen. However as time goes it is getting harder to clear the screen of this white flicker. Is there any way of fixing this without replacing the screen as it would be too costly? Many thanks. — Jamal Masood

Solution: Hi Jamal. A lot of people, including you unfortunately, seem to think that an electronic device can withstand a drop and still continue to work normally. Well, in a lot of cases that happens. But in a lot of cases, the opposite is true too! Electronic devices, despite how their makers sell the idea that they can sometimes be indestructible, are still vulnerable to unnecessary shocks from drops. If you’ve come across any exposed motherboard of any device, you’ll notice how fragile each component looks. That’s because they are. Every component in any board is basically unprotected from physical impact that can happen when a device is dropped.

Drops almost always result to repair

In many cases when a touchscreen phone is dropped, the first major component to get damaged is the screen. Yours is not an exception. If this flickering white screen issue was absent before you dropped the device, it’s a clear indication that the drop damaged the screen. Whether the damage is permanent or not is yet to be determined. The least that you can do right now is to send it in so a professional can physically check the phone. If you’re lucky and the issue is caused by a temporarily dislodged or disconnected contact, reconnecting it may fix                   the problem for good. Otherwise, you’ll most probably end up replacing the screen or the phone.

Auto adjust brightness

Your Galaxy S7 has a feature called Auto adjust brightness that automatically detects ambient light and adjust screen brightness on its own. For example, if you are outside with plenty of sunlight, your phone will automatically dial up screen brightness to give you what it thinks is a comfortable brightness level for you. If you enabled Auto adjust brightness feature before the phone was dropped, it may be the reason why the screen appears to change in brightness when you turn the screen towards a well-lit area. It doesn’t mean your phone’s software is able to fix the hardware issue for you.

Hardware damage can’t be fixed by software solutions

We understand repair may be a hard choice at this time for you but you really have no choice. Tweaking the software won’t help at all. There’s no amount of software troubleshooting, app installation, or factory reset that can fix the screen for good. Unless you are contented with how the screen works right now, the only way to resolve the issue is by having the device repaired. A broken screen assembly cannot be changed by wiping the software, or by reinstalling it.

Stopgap measures you can try

If the touchscreen still works (which means that your phone still recognizes your touches and there’s no lag at all), and the monitor continues to display the images fine, you may be able to stretch the usefulness of your phone until you’re ready to have it repaired. Below are the things that you can try:

Use tape or screen protector. This is a useful tip if the screen seems to work normally when a little pressure on the screen is applied. There may be some intermittent connection problem in one of the connectors so taping the screen and/or using a screen protector, depending on which is more effective, may be a cheap trick your can do.

In order to prevent widening the damaged screen, you can tape the part where it may have an positive effect on the overall function of the screen assembly. Doing so may hold the right parts together and prevent the crack from becoming bigger.

Using a screen protector may also keep the current condition of the screen until repair can be done. Most electronics shops that sell smartphones also have screen protectors so consider getting one.

Do some research on how to perform DIY repair. We don’t usually recommend do-it-yourself repairs as they tend to result to more problems than solutions but if you’re not considering repair at all, then might as well take some risks. Yes, DIY repairs are risky, especially for first timeers and amateurs but a lot of Youtube videos that provides step-by-step instructions on how to replace a screen often have cautionary tips with them. Just remember, if you are unsure on what to do, don’t hesitate to ask. Better still, consider contacting authors of guides you’re following. A lot of people who posts DIY repairs are more than happy to help those who may find their material confusing.

DIY repair of course is not free. The only actual portion of the repair that you can save from is the technician’s fee. The rest you need to buy. For example, you may end up replacing the entire screen assembly so that means buying the replacement part as well as the kit that you need for the job. And speaking of kits, make sure that you do proper research on what tools you need exactly. In most cases, even a DIY repair can still easily cost you between $150-$200.

Let a professional handle the repair

If you are not confident of doing self-repair, we recommend that simply save some money and avail of Samsung’s out-of-warranty repair (assuming you haven’t tampered with the hardware yet). As long as the phone warranty seals are still intact, Samsung will repair your phone for a fee. While this may certainly cost your something, you can at least get the assurance that a qualified technician handles the repair for you.

If Samsung repair is out of the question, bring your phone to your nearest repair shop.

Problem 2: Galaxy S7 won’t charge due to moisture detected error

Help! I have a Samsung Galaxy S7 and also a “lifeproof” case. However the lifeproof case charger port protector is broken and wont close (so the charger port can be exposed to water). I was at my friends pool and my Samsung Galaxy S7 fell in. I told him it was waterproof and so he threw it in again like an idiot. The phone worked fine until about 3 hours later when I went home to charge it. I put the charger in and the “check port: moisture has been detected” came up. I dried the port with a cotton bud (q tip) and used a hair dryer. The phone died and it won’t re-charge. What to do? PLEASE HELP! — Yash Anand

Solution: Hi Yash. If your phone appears to have stopped charging, that’s possibly because you did not let it charge long enough before attempting to turn it back on. To see if that’s the case, let it charge (using the original adapter and cable) for at least 30 minutes before attempting another boot up.

If that won’t work still, that’s probably because the charging port is still wet, or has traces of moisture in it. Dry the phone’s charging port using a hair dryer for at least 10 minutes but be careful not to heat it up too much. Too much heat can destroy the hardware so don’t overdo hair drying it. Water usually evaporates on its own but you can help hasten the process by vigorously shaking it. Just be careful not to let the phone slip of your hand when doing it.

And yes, putting it near an oven or direct heat source is a bad idea. Not only will it ruin the hardware in general but you may also be damaging the battery in particular. Remember, “check port: moisture has been detected” error does not mean the phone’s internal components  are damaged by water. It only means that the system prevents charging because the charging port is still wet. Your primary objective is to dry the charging port enough so the water sensor won’t be tripped the next time you charge.

Problem 3: Galaxy S7 won’t turn on unless connected to a charger

I have a Galaxy S7. It has been working fine up until this morning. When I woke up and took it off charge it just switched off, even though the battery was fully charged. It then proceeded to restart over and over again and now it won’t turn on unless it’s connected to the charger. And even when I eventually get it on it restarts suddenly. I have tried connecting it to different chargers and cables and starting it in safe mode. But nothing helped. 🙁 Can you help? — Stephen Steyn

Solution: Hi Stephen. We hope there’s no hardware issue involved here. To see if it’s just a software issue, below are the troubleshooting steps that you can do.

Recalibrate the battery

Android can sometimes lose track of true battery levels. To see if the operating system is no longer tracking your phone’s battery power correctly, you can try to calibrate it. If you haven’t tried it yet, follow these steps:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%. If you can’t take your phone away from the charger throughout this entire process, then let it be so.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Perform a warm restart by holding the Power and Home buttons simultaneously until the startup logo appears.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Perform a factory reset

If you can’t calibrate the battery and the operating system, or if calibration won’t do any good at all, don’t hesitate to factory reset your device. It’s the last thing that you can do before sending the phone in for repair or replacement. In order to factory reset your S7 follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Samsung Galaxy S7 Facebook app that won’t open and other app issues [Troubleshooting Guide]

App issues are common and they occur to any device regardless of the model and specs. There are just apps that don’t work smoothly with the firmware and there are those that need to be updated to become compatible with the version of Android running in a certain device.

In this post, I will tackle an issue involving the Samsung Galaxy S7 that has issues opening or launching the Facebook app. Since Marshmallow, Facebook is already one of the pre-installed apps on your Android device and while you can disable it at will, uninstalling it without root access is impossible.

That being said, Facebook might already be rooted in the firmware like other built-in apps. So, if it crashes or won’t open, it might be a problem with the app or the firmware itself. We need to be doing some troubleshooting to determine what the problem is all about and in so doing, we might be able to fix it. Continue reading below as I’ve also addressed a similar issue.

Before anything else though, if you have other issues with your device, then visit our Galaxy S7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Samsung Galaxy S7 Facebook app won’t open

Problem: Download the new OS for my Samsung S7. And i cannot use the facebook app. Every time I try to open it, it just closes. I can open it over and over and sometimes it stays open for a few seconds sometimes it just closes. I have tried all the solutions posted. I am using a shortcut I saved from my google chrome app. And it works perfectly fine.

Solution: Based on your information, it looks like the Facebook app crashes after it was launched and using only an alternative app to access your facebook account. Hopefully, the issue is on the software then we can find a troubleshooting procedure to perform to fix the issue but, hardware related must be done only by a tech either in store where you purchase the device or the manufacturer’s.

To narrow down the problem, we must perform these basic troubleshooting steps to determine the culprit.

Clear cache and Data of Facebook app

Now, if it happens that you haven’t done this before or it’s been a long since the last time you perform the procedure, then we recommend to perform it in regular basis like once every two weeks or month. This is very important since the apps stored a temporary files that the system will read every time you launch the app again. These files can be easily corrupted especially every after OS update. Deleting the old temporary files will force the system to create a new one or compatible file. Here’s an easy way how to clear the cache and data of the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Boot to Safe Mode

If the issue still occurs after clearing the cache and data, it could be triggered by a third party app. The safe mode is used for performing a diagnostic test to your device, it will disable all the third party apps installed in the device and run only the pre-installed. By doing this, you will determine if the issue was caused by it if your device run smoothly while in this mode.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Once you’re in Safe mode, try to launch your Facebook app and see if it still crashes. If not, then start removing all recently installed apps because that was the cause of the issue. You can start to the app you installed before the issue started.

Clear System Cache Partition

This procedure is quite similar to clearing the cache and data of individual app, the only difference is the you’re deleting the system cache. Don’t worry, this procedure is safe and all your files will be intact after wiping the system cache. Also, this procedure is commonly used to fix an after an update, if it happens that the issue after the update, then it will be fixed.

To proceed with the procedure, follow the steps below:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Try to launch you Facebook app and see if the issue still occurs. This time your app is already fix and it will run smoothly. In case the issue still occurs, try to perform factory reset to your device if it will resolve the issue. Before you go ahead though, you have to backup all important files first because your device will be restored to factory default settings and the files will be deleted. When all is clear, follow the steps below on how to factory reset your device:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Samsung Galaxy S7 freezes when launching any app

Problem: I have Galaxy S7 phone, when I open any apps it will not open or it will open but it is lag. I tried to uninstall and reinstall the apps but nothing happened. It only started this week and suddenly it’s acting weird. This phone has great features and specs but why is this happening? If there’s a fix to this I would appreciate it.

Solution: Since you mentioned that every time you launch any app it will lag or very slow. It is clearly not an issue with the apps but in your device performance. You are accurate when you say that your device has much more features and outstanding specs. However, you can’t keep that specs everyday, it will become slower everyday and it depends on normal use. If the device system was poorly maintained then it will become slower and sluggish. Regularly scanning for malwares, clearing cache and data of frequently used apps, removing apps that are not important, etc. these are just some of the things on how to maintain the device and keeping the performance higher.

To restore your device outstanding specs, we recommend to perform a hard reset. It will clear all the files and apps installed then install the important apps back. Here are the steps on how to hard reset your device:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 started popping up “Unfortunately, Chrome has stopped” after Nougat update [Troubleshooting Guide]

Your Samsung Galaxy S7 has a built-in web browser called “Internet” but Google mandated every Android phone maker to have Chrome pre-installed on every device as part of the agreement. So, basically, you already have two built-in web browsers on your phone. Compared with other browsers for Android, I prefer to use the latter and I think many Android users do so, too.

The thing with being pre-installed is that, the app is deeply rooted to the firmware that whenever it crashes, we can be able to say that the problem is with the firmware. However, there have been cases wherein pre-installed apps crash due to some third-party apps. So, we really can’t be sure or pinpoint the culprit that causes the Chrome to crash. That’s what we’re going to find out in this post. We will also try to do something that might just fix the problem. Continue reading to understand why this problem occurs and what needs to be done to fix it.

Read on to learn more about this issue but if you have a different problem, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Find problems that are similar with yours and use the solution or troubleshooting procedures we suggested. We depend our troubleshooting guides on the information you give us so make sure you provide us with accurate details so we can give you more accurate solutions. Just fill up our Android issues questionnaire to contact us.

Troubleshooting Galaxy S7 that’s showing “Unfortunately, Chrome has stopped” error

We will try to troubleshoot your phone to know why it started showing up the error message shortly after it was updated to Nougat. We will also try to look into the possibilities and rule them out one by one so as to know what needs to be done to get rid of it. That said, here’s what you have to do to troubleshoot…

Step 1: Clear the cache and data of Chrome

This will immediately reset the app back to its factory default settings as well as delete possibly corrupt caches and system files. You may lose your browsing history as well as cookies and caches that were saved by the browser on your phone but it has a high probability of fixing the problem. I suggest this is the first thing you should do in this case so as to deal with the problem head on–the rule of thumb is to go after the app that’s mentioned in error.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Chrome.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After doing this procedure, open Chrome and try to browse any website just to test if the error still shows up and if so, then move on to the next step.

Step 2: Determine if the problem is caused by a third-party apps or not

Again, we’ve seen cases where third-party apps cause built-in ones to crash. So, we still need to rule this possibility out and we can do so by booting the phone up in safe mode. In so doing, you are temporarily disabling all third-party apps. If one of them is causing the problem, then you should be able to use Chrome in safe mode without being greeted by the error.

Booting up in safe mode alone doesn’t fix the problem but it’s important you do it just to know what the problem really is all about. Oftentimes, knowing what the cause is is the key to solving the problem. So, assuming the problem doesn’t occur in this mode, the next thing you should do is find the app that’s causing it and uninstall it. After all, third-party apps can be freely uninstalled and reinstalled at will. Here’s how you start your S7 up in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

To uninstall an app, follow the procedure in first step but hit uninstall instead of clearing the cache and data.

Step 3: Delete system caches so they’ll be replaced with new ones

Considering the fact that the error started to show up after the Nougat update, it’s also possible that some caches got corrupted during the update and those files are still being used by the new firmware. Obsolete and corrupt data always results to performance related problems including app crashes that’s why it’s necessary to delete all of them so they’ll be replaced. You can do so by booting your phone up in recovery mode and wiping the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Open the app after doing this to see if the error still shows up and if so, then move on to the next step.

Step 4: Perform master reset on your phone to bring it back to factory defaults

It’s now time to just reset the phone to know if the problem has something to do with some system files that got corrupted or misconfiguration. However, you will lose all your personal files and data when you reset the device so make sure you create a backup of those important files you don’t want to lose. Then, disable anti-theft feature to make sure you don’t get locked out after the reset, this is how you do it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

To reset your phone, follow these steps.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

The error message “Unfortunately, Chrome has stopped” is actually a minor problem and a reset can surely fix it. But if it happens the problem remains after the reset, then consult a technician to have the phone checked.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Download / Install apps on Samsung Galaxy S7 from Galaxy Apps & Play Store

Owning a Samsung Galaxy S7 (#GalaxyS7), or any Galaxy device for that matter, gives you access to, at least, two applications market: Samsung’s Galaxy Apps and Google’s Play Store. As you may have already known, apps from Samsung’s market are developed by its programmers and are exclusive to its devices only while those from the latter are for all phones and tablets running Google’s Android operating system.

Galaxy-S7-app-install-Galaxy-Apps

In this tutorial, I will show you how to download and install applications from both markets as well as guide you how to update your apps and uninstall some that you don’t need anymore. At the later part of the post, I will show you how to clear an app’s cache and data and explain briefly why it’s very important in troubleshooting apps-related problems. Click on the link below to jump to a specific section:

Before going any further, if you have problems with your Galaxy S7 and are trying to find solutions for them, I suggest you visit our troubleshooting page as we already addressed several problems since the phone was released. Find issues that are similar or related to yours and use the solutions we provided. You may also contact us through this form if you need further assistance.

Download / Install Apps from Samsung Galaxy Apps

There are a lot of apps you can download from Samsung’s market that you can use to make the most out of your new smartphone. If you don’t know it yet, here’s how you download apps from Galalaxy Apps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Galaxy Apps. Once opened, the first tab you’ll see is ‘CATEGORY’ and other tabs are ‘STAFF PICKS,’ ‘EXCLUSIVES’ and ‘TOP.’
  3. For this tutorial, let’s go to ‘EXCLUSIVES.’
  4. Under Galaxy Essentials, touch See more.
  5. For this tutorial, let’s try installing SideSync so tap on the download icon next to it.
  6. To confirm your action, touch ‘ACCEPT AND DOWNLOAD.’
  7. The app will be automatically installed after the download. Once finished, tap on the Play icon to open it.
  8. There might be some security dialog boxes, so just confirm or allow the app to run. For this purpose, touch ‘ALLOW’ when asked to ‘Allow SideSync to record audio?’

Download / Install Apps from Google Play Store

Downloading and installing applications from Play Store is pretty straightforward and easy to do considering it’s the official market app for all Android devices.

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Play Store.
  3. You may browse through the categories to find what you’re looking for or simply enter the keyword on the search bar.
  4. For this tutorial, let’s try to search for SideSync.
  5. Once found tap on the ‘INSTALL’ button to begin installation.
  6. Touch ‘OPEN’ if you want to launch the app after the installation.
  7. There might be some security dialog boxes, so just confirm or allow the app to run. For this purpose, touch ‘ALLOW’ when asked to ‘Allow SideSync to record audio?’

How to update Galaxy S7 apps from Play Store

Developers often roll out updates for their apps to make sure they run smoothly and are compatible with current firmware versions for almost all Android devices. So, there will always come a time that you need to update an app and here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Play Store.
  3. Touch the App drawer on the upper-left corner of the screen.
  4. Touch My apps & games.
  5. You will know if an app needs updating as there’s an ‘Update’ text next to it. You may tap the app and touch the ‘UPDATE’ button or just touch the ‘UPDATE ALL’ button to update all apps that have available updates.
  6. Depending on the size of the update and your connection speed, the process may take from a few seconds to a few minutes.

How to uninstall apps from Galaxy S7

There are applications you won’t use anymore, cause issues with your phone or take up so much space. These apps should be uninstalled from your phone to prevent further complications and this is how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Find the app you want to uninstall and tap on it.
  6. Touch the ‘UNINSTALL’ button.
  7. A new dialog box will pop up, tap OK to confirm you action.

How to clear cache and data and why it’s important

During the first time the app is launched, the system will create its cache so that the next time it runs, it will be smooth and fast. More often, these caches get corrupted and results to the app freezing and crashing so they need to be cleared or deleted. The same thing goes for data accumulated after several sessions of using the app. It is important you know how to do this procedure because there are times when a simple app crash will result to more complicated system and firmware issues that may lead to the phone freezing, lagging, crashing, rebooting, etc.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

There are times when apps crash causing the Settings service to crash as well, you cannot access the Application Manager. So, in this case, you need to boot your phone in safe mode so the app in question will be temporarily disabled before you continue your troubleshooting procedure. To boot your Galaxy S7 in safe mode, follow these steps:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once in safe mode, you can proceed with the clearing of the cache and data or uninstallation of the app.

I hope this tutorial can help you make the most out of your new Galaxy S7. If you have questions, feel free to leave a comment or contact us by completing this form.

How to fix common text messaging issues with Samsung Galaxy S7 (SMS only)

  • Learn how to troubleshoot a #Samsung Galaxy S7 (#GalaxyS7) that can’t send text messages but can receive them.
  • Learn what to do if your phone can’t send and receive text messages.
  • What to do if your new device can send texts but can’t receive them.
  • How to fix a Galaxy S7 that’s not receiving texts from iPhones.

Galaxy-S7-text-messaging-problems

There have been four common text messaging problems with the Samsung Galaxy S7; can’t send texts but can receive them, can’t both send and receive, can send but can’t receive and unable to receive text messages from iPhone users.

I addressed those issues in this article so if you contacted us before regarding one of those problems, browse below to see if our solutions or troubleshooting procedures work for you. You may also visit our troubleshooting page and find ones that are similar to yours. We already addressed a lot of issues with this phone so there’s a chance your concern has already been answered before.

You may also contact us if you need further assistance by filling up our Android problems questionnaire. We may able to help you better or provide you with more accurate solutions if you give us detailed information about your phone and your problem.

Q: “My Galaxy S7 is just a month old and I upgraded from S5. I brought the same number that I used with my old phone but my provider had to send me a new SIM card for it. For about 3 weeks, the service has been good without issues but just a few days ago, I noticed that I can no longer send text messages but the people I want to communicate with can send me messages and I actually receive them. Not really sure what’s happening with my phone but if you have any idea how to fix this, please let me know. Thanks.

A: I understand that this problem started a few days ago already but if you haven’t tried power-cycling it yet, please do; just turn the phone off normally and then turn it back on. Such very simple procedure can fix a lot of issues including the one currently have.

If power-cycling didn’t make any difference and if this problem started out of the blue, then, at this point in time, I’m almost certain it’s an issue with your provider.

During my tenure as a tech support for one of the service providers in the U.S., I often encounter this kind of problem and you know what we usually do when customers call? We would disable the customer’s account and re-enable it. After that, all services would work including calls and texts. So, please, call your service provider or carrier and let the rep take care of it for you.

Q: “Hello. I have a Galaxy S7, which I purchased about two months ago. More often, I use the phone for calls and emails but I do text from time to time. I’m not really sure when the problem started but I can recall there was a time that I got a notification telling me the message was not sent so I emailed my friend instead. After that, all text messages went through and I received some from my friends. However, this past few days, I’m not receiving any text messages from anybody so I tried sending one to my sister and it failed. I emailed her and she said she sent some messages to me but I didn’t receive them. What seems to be the problem with my phone?

A: Unable to receive and send text messages has always been one of the most common problems any smartphone owner face these days. It’s because there are a lot of factors that may lead to this issue. The first being a network issue, then there’s the possibility that your account is barred, your phone can’t get good reception or there’s a problem with the messaging app or the firmware itself. It’s difficult to pinpoint what the problem really that’s why it’s necessary to thoroughly troubleshoot it. Here’s what you need to do:

  1. First and foremost, reboot your phone. For minor texting issues, a simple reboot is a very effective procedure because aside from the obvious reason that it refreshes the phone’s memory, it also re-establishes connection to the network. If the problem was caused by unreliable network connection, then a reboot can fix it.
  2. Now that you’ve rebooted your phone, try to check the signal bars. It’s pretty straightforward, if the signal bars indicate the phone is getting poor to no reception, then you’re in an area that has poor coverage and only your provider can do something about it.
  3. Assuming your phone has a pretty decent reception, it’s time you did some general troubleshooting procedures like wiping the cache partition. For minor firmware issues that may have started without apparent reason or cause, this procedure is proven effective. So follow the steps I indicated below for this.
  4. If deleting the system cache didn’t fix the problem, you need to do the master reset as your last resort or at least, before you send the phone in for repair. Not only does it rule out the possibility of a serious firmware issue, it will also wipe all personal information in your phone to protect your privacy. Follow the steps below.

How to Wipe Cache Partition

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to Master Reset

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My Galaxy S7 started to act up lately and the problem concerns its capability to receive text messages. I can send out SMS just fine but it seems like I can’t receive them. I’m not really sure when this issue started but I noticed as of late that I haven’t been receiving messages from people who are supposed to send me messages everyday. I don’t know how many messages I missed because of this problem, so if you can help me, I would greatly appreciate your efforts. Thanks.

A: First off, you need to verify if there were messages sent to you that were never received but since it will take so much time contacting those people, there’s one simple thing you can do to verify that on your own–send a text message to your own number. You said you can send texts just fine, you just can’t receive them. So, compose a test message, send it to your own number and see if you can receive it.

Assuming you can’t receive your own message, try to see if deleting older messages and threads will let receive some. There’s a chance that you already have a lot of messages and that you’ve already used up almost all of your phone’s storage. If you still can’t receive a message after deleting some, then try to clear the cache and data of the Messages app but before you do that, backup your saved messages first as they might be deleted:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the keyboard you use.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the procedure above didn’t fix the problem, then contact your provider about it as it might be an issue with their network or your account.

Q: “The Galaxy S7 is my first Android ever as I’ve always been an Apple user. I’m a new convert from iPhone 6 but it seems like I made a mistake. Don’t get me wrong, I love my new phone but I’m just not used to having problems especially with text messaging. I can receive texts from other Android users but when iPhone users send me messages, I just can’t receive them. I know they sent me messages as we communicate through email, too and they keep saying I didn’t respond to their texts when I haven’t received one of them. Can you guys provide me information as to why this problem occurs and how to fix it?

A: I’m not sure if you still have your iPhone with your or not but if you still have access to it, then go to Settings > Messages and disable iMessage. You may have brought with you the phone number you used with your iPhone and once you turn on iMessage, text messages from other iPhone users will be caught in Apple’s servers that’s why disabling the iMessage may fix this problem.

If, however, the first method didn’t work or if you don’t have access to your iPhone, then get your Apple ID handy, call Apple Support and have the rep remove your phone number from iMessage servers. These are just the things you need to do to fix this problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 text messaging problems that occurred after the recent update

Hey guys. In this post, I will address some of the texting problems sent by our readers who own #Samsung Galaxy S7 (#GalaxyS7) units. According to them, these problems started to occur after the recent firmware update, which of course, make us to believe the new firmware is somewhat faulty but that takes a lot of work to prove.

Samsung-Galaxy-S7-texting-problems-sms-mms

Based on the reports, however, many of the problems may be caused by misconfigurations, corrupt caches and/or data. App related problems should be treated differently than firmware issues as mostly, they’re minor and can be fixed by simply clearing their caches and data. As to the firmware problems, you may need to reset your device or do related troubleshooting procedures to fix them.

Read on to learn more about these problems and how to deal with them. For those who have other issues with their phones, make sure you visit our S7 troubleshooting page as there are already hundreds of existing solutions to problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. You may also contact us by completing our Android issues questionnaire in case you need more help.

Q: I can’t send mms. I used to not be able to send OR receive them, but after fixing my proxy settings I can now receive them just fine, but I can’t send them. I got my phone from Verizon in the US but now use an Australian carrier (vodafone) while abroad. The phone is unlocked, and I have put in the vodafone apn so my mobile data and everything is working, but when I try to send an mms it just says its loading and loading and eventually says “Sending failed.”

A: I understand you have to manually enter Vodafone’s APN into your phone for its mobile data to work but it seems like you must entered something incorrectly and it must be in the outgoing settings. There’s no other way to fix this but to re-enter the APN. Please note that an incorrect character or symbol like a period or comma will ruin everything so verify that you go the correct APN from Vodafone.

Q: Hi, so I have AT&T and my boyfriend has verizon. We text each other all the time, but after switching from my iPhone to the Galaxy I am not receiving his texts half the time. Sometimes they won’t come till hours later or a day later. He is the only one I have problems with and I don’t know if it’s me or him or just us . He recently got a new galaxy when I got mine . We can’t figure out how to fix it and I was wondering if you could help. The last apps downloaded were soundhound and my AT&T.

A: If you brought your phone number from iPhone to the new one, then it must be the iMessage that prevents the messages from getting transmitted. You need to de-register your phone number from iMessage or you may call Apple support to have them deregister the number for you. On the other hand, if it’s not about iMessage, then you should call you new provider and report the problem as it might be a network issue. Besides, there’s nothing much we can do about network-related issues.

Q: My daughter was messing with my phone. Now when I text, when I push the send button, it doesn’t send, or sends 2-3 minutes later. I also am getting notification beeps like I have a text or something, but when I look, there is nothing there. I don’t know what was messed with when she had it.

A: She may have changed some settings unknowingly and affected the texting function. It’s better you reset the Messages app first and see if that fixes the problem:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

As to the notification sound that plays without any messages, it’s actually the Notification reminder function that’s kicking off. Turn if off via Settings > Accessibility option.

Q: I use textra and over the last month i do not receive a lot of message from the girlfriends iphone. I send her a message and she gets it and if she replies I will get that message. Then if she messages later I won’t receive the message.

A: It’s difficult to determine what the problem is with this piece of information you provided. Besides, we don’t know if this problem happens every time or randomly. It might be an issue with her phone or yours. To rule out the possibility that it’s an issue with the app you’re using, I suggest you clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Textra.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Should the problem remain after doing the procedure, then try to reset your device. Do this after you backed up your data and files, of course.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem remains, then it might be an issue with your girlfriend’s phone.

Q: I’m currently overseas, and just recently I can no longer text/call through wifi with airplane mode on.  I still have Mobile data off, but when I exit surplus mode I receive the Roaming signal with bars.  Only then do my messages sending.  Otherwise they remained pending. I tried reseting, and using multiple wifi sources to no success.   Any help would be greatly appreciate.  It worked flawlessly the past two months.

A: The common misconception about Wi-Fi calling feature, which allows users to send/receive text messages and make/receive calls over Wi-Fi network is that the feature is not dependent on your account. Well it is. So, without proper provisioning on your provider’s end, Wi-fi- calling feature won’t work. I suggest you call your provider about it so they can give you advice on how to enable the feature if possible. There are eligibility and technical requirements you have to fulfill so your provide will be able to help you better.

Q: I have installed some others but uninstalled hoping it would fix the issue.Just had my phone do an update.Just a few days ago my phone stopped sending my pic texted. I even installed chomp and it worked for a little bit but them stopped.I have tried texted and nothing as the messaging app does Nadia.I updated profile and it says it’s been updated but the message says update available.

A: This might be an issue with the firmware caused by some corrupt caches. I personally encountered this problem before and wiping the cache partition may fix it.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

If this doesn’t work, then you need to backup your data and reset your phone.

Q: Hello! My Galaxy S7 will randomly resend picture messages or text messages sent to someone, and it does it to multiple people at a time. On another note, it will also recieve random messages previously recieved when the person I was talking to never sent it. My phone randomly started doing this and it is kind of annoying. Thank you!

A: It’s difficult to validate  your problem through the description you provided but try to boot your phone in safe mode and see if the problem still occurs while in diagnostic state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem occurs in safe mode, then try wiping the cache partition and doing the master reset should it continue to happen.

Q: I awoke this morning time  to discover with horror that two text messages I had sent days ago (4 and 3 days) were delivered at 1:30 am! One person responded thinking I was losing sleep over the exchange from earlier in the week.  Thankfully no message was sent to my boss!  I notice at the end of my messages sometimes it says “sent” or “delivered”. What’s the difference and is that related? How do I prevent this? Thank you.

A: It’s probably just the same problem as with the previous issue. So, try to boot your device in safe mode and see if it still does it and if so, wipe the cache partition and then reset if the problem persists. However, if the problem doesn’t occur in safe mode, then you need to find the app that’s causing it or reset your device. Backup your data before the reset.

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