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Galaxy S6 Mobile Data Connection

Galaxy S6 keeps dropping mobile data connection, other connectivity problems

Smartphones lose a huge chunk of their “smartness” when they are not connected to the web so we understand if there is a steady stream of request for assistance regarding this problem. Our post today answers some of the questions posed by our readers regarding connectivity issues on their #Samsung #GalaxyS6 (S6 Edge and S6 Plus) phones.

S6 Edge

These are the topics discussed in this article:

    1. Hotspot is very slow on AT&T Galaxy S6 Edge
    2. Galaxy S6 mobile data won’t turn on
    3. Galaxy S6 loses internet connection when outside the house
    4. Rooted Galaxy S6 mobile data not working, losing signal
    5. Galaxy S6 keeps dropping mobile data connection
    6. Galaxy S6 keeps losing internet when connected to home Wi-Fi

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


     

    Problem #1: Hotspot is very slow on AT&T Galaxy S6 Edge

    Hotspot not working properly. Old S4 immediately connected my work laptop. Fast Internet and Web browsing.

    On new S6 Edge, toggle the hotspot and tether option. Select hotspot to swipe on. The reception bars are full on laptop, listed as excellent reception but Internet is deathly slow to open or does not open at all. I try disconnecting and reconnecting every 15 minutes sometimes to try and get some normal connectivity.

    No laptop configuration changes since switching phone. So I know it’s not my computer. Of course AT&T says it’s not my phone.

    Is best way to fix this to return Samsung and exchange for Apple?

    Not impressed with this $800 piece of _ _ _ _. — BM

    Solution: Hi BM. The internet speed you are getting from hotspot or tethering depends on how fast mobile data connection is on your phone. When you use your S6 as a hotspot, it functions as like a regular router in a normal Wi-Fi setup. This means that the bandwidth and speed of your mobile data subscription is simply being forwarded to other devices via your S6. This is NOT a phone issue.

    You must talk to your service provider so they can help you check if there are any restrictions in your account or on their network that negatively affects hotspot performance.

    Before calling AT&T for more assistance, try to check the speed of the internet connection on your laptop by going to https://www.speedtest.net/. This is an ideal first step in troubleshooting slow connection issues. If the result is well below your subscribed speed, the problem must lie somewhere from AT&T network to your phone.

    You can use Google to look for guides on how to deal with slow internet connection problems. There are many forums and websites that will tell you what specific steps to take or where to start.

    Problem #2: Galaxy S6 mobile data won’t turn on

    I’ve had the phone for a week. It’s been working fine. There has been overheating and battery drainage. But one day came out of the house and phone disconnected from Wi-Fi. Only to find out mobile data won’t turn on. I clicked the mobile data on notification bar but it clicks on but nothing comes up on the notification bar. I’ve factory reset the phone but mobile data still won’t turn on. Can you help please? — Ihram

    Solution: Hi Ihram. We assume that you already talked to your carrier about the issue, especially on the possibility of having an account-related problem.

    If by mobile data not turning on you mean the indicator does not change to green after you tap it, then there must really be something wrong with the phone. Either the firmware is broken or there’s a rare hardware glitch that causes this issue.

    Regrettably, there is nothing that you can do to fix the issue on your level. You can have Samsung check the phone as this may require more advanced techniques to diagnose the real issue.

    Problem #3: Galaxy S6 loses internet connection when outside the house

    My phone works fine when I’m home, but as soon as I leave the house (even just to go for a walk in the neighborhood) I completely lose the Internet. The only things I can do is text and make calls. Yesterday I needed Google maps and I had to stop and ask directions from a gas station–I got where I was going the old-fashioned way. This has been going on for 3 days. I don’t think I loaded any new apps before that. My newest app is Periscope but I believe I downloaded it after the problem started. Please help! — Lou

    Solution: Hi Lou. Are you saying that your MOBILE DATA connection stops when you’re outside your house? Keep in mind that there are two types of internet connections you can use on your phone — mobile data and Wi-Fi. Which one do you have enabled on your phone when at home?

    If you use Wi-Fi at home but does not have a mobile data subscription, you will understandably lose internet connection when you are no longer within the range of your home Wi-Fi. This type of connection is limited in range (usually maxed at 30 feet radius).

    On the other hand, if you don’t have Wi-Fi at home (uses mobile data only) but loses mobile data signal when outside, that’s a totally different problem.

    Try calling your service provider for more assistance if you are losing mobile data connectivity.

    If you are using Wi-Fi when at home and wants to use mobile data when outside (assuming you have mobile data subscription), make sure that smart network switch is enabled. Here’s how:

        • From the home screen, tap the Apps icon.
        • Tap Settings.
        • Tap Wi-Fi.
        • Tap MORE.
        • Tap Smart network switch.
        • Tap On or Off to enable or disable as required

      Problem #4: Rooted Galaxy S6 mobile data not working, losing signal

      I originally bought this phone from Sprint when living in the US. i brought it back to the Caribbean with me and had it rooted to work with the service provider here namely Digicel. It worked great for about 2 weeks but now it stop connecting to mobile data on a whole. cant connect to the internet, can’t make calls or get any. i lost complete signal. i have to turn off the phone completely for it to start working again. and even that sometimes doesn’t work. why is that? and how can i fix the problem. — Iveen

      Solution: Hi Iveen. Mobile data connection can sometimes be spotty and inconsistent so make sure to contact Digicel for any network-related service interruptions in your area.

      If you think the issue resides on your phone though, the first logical step to do is insert the SIM card to another working device for probably a day to test if the issue would occur again. Once you have established that there are no network or SIM problems involved, you can start doing S6 troubleshooting.

      Boot the phone in safe mode

      Third party apps can cause connectivity problems at times. In order to know that, try restarting the phone in safe mode. In this special runtime environment, the phone will be forced to run only pre-installed apps. If the issue won’t show while in safe mode, you can start uninstalling apps until you have eliminated the issue. Here are the steps on how to boot your S6 in safe mode:

          • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
          • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
          • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
          • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

        Wipe the system cache

        Sometimes, deleting an Android phone’s cache partition can fix weird problems so it’s worth giving a try. Just follow these steps:

            • Turn off the device.
            • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
            • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
            • When the Android System Recovery screen appears, release the Volume Up and Home keys.
            • Press the Volume Down key to highlight ‘wipe cache partition.’
            • Press the Power key to select.
            • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
            • Press the Power key to restart the device.

          Restore phone defaults via factory reset

          We usually recommend unrooting or flashing to stock firmware if problems develop after rooting but since you need to root your phone in order to work with Digicel’s network, the last best thing that you try is factory reset.

          Here are the steps on how to do that:

              • Turn off your Samsung Galaxy S6 Edge.
              • Press and hold the Volume Up, Home and Power keys together.
              • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
              • Wait until the Android Recovery Screen appears after about 30 seconds.
              • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
              • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
              • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

            Problem #5: Galaxy S6 keeps dropping mobile data connection

            Hello. I have a brand new S6 Edge. It seems to lose connection often. I could be searching on Google or in an app that provides real time info like ESPN and it just stops like it lost connection. The only way to free it back up is to restart the phone.

            When it turns back on, emails come through and I can actually utilize the Internet. Any idea what could be causing this? — David

            Solution: Hi David. If you are reading this, you should have the idea by now on what to do based on our suggestions for other readers above. So these are basically the things that you must do:

                • check if there are any network problems in the area
                • verify if there’s SIM card issue
                • do the standard software troubleshooting steps

              We published all sorts of connectivity issues for the S6 in the past so you may want to check them for ideas. If all else fails, kindly request for a phone replacement.

              Problem #6: Galaxy S6 keeps losing internet when connected to home Wi-Fi

              Thanks for the great website. I was bouncing around your site a bit but didn’t find my specific question asked, so I thought I would send it along.

              Quite frequently while connected to my Home Wi-Fi Network from Comcast, my phone will show a strong Wi-Fi signal but I cannot access the Internet or Social Media.

              As soon as I turn Wi-Fi off, I have no problem accessing the same sites. I don’t have any other problems with the home Wi-Fi as both my wife and I occasionally work from home and wirelessly connect to our workstations at our offices.

              Also, when I am at my office, I have no problems accessing Internet/ Social Media when connected to my work Wi-Fi.  Any thoughts on this vexing little problem? Thanks in advance. — Chris

               

              Solution: Hi Chris. Have you considered checking your Wi-Fi settings to see if somebody put some kind of restrictions on the network that prevents your S6 from connecting? You can only do this by accessing your router’s graphical user interface (GUI) on a computer. If you have no idea how to do this, call Comcast (if the router was provided by them) or the router manufacturer.

              Make sure that there are no filters or bandwidth limitation imposed on your device at the router level. The steps to do these are router specific so make sure to call the relevant party.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              How to fix Samsung Galaxy S6 Edge that won’t connect to Wi-Fi, mobile data

              There are two ways a smartphone can connect to the Internet; either it connects via a Wi-Fi network or through a mobile data network. But what if your phone can’t connect any of them?

              Samsung-Galaxy-S6-Edge-Wi-Fi-Problems

              We’ve been receiving emails from our readers seeking assistance because their new Samsung Galaxy S6 Edge won’t connect to Wi-Fi or mobile data. But the fact is, this problem can happen to any smartphone in the market today. It is not specific to one device only and corrupt firmware or modem has always been one of the most common reasons. Devices with custom ROMs or firmware are often the victim of this.

              In the case of the Galaxy S6 Edge, however, it could be a glitch in the system or it becomes overly sensitive in evaluating signal strengths between the two networks. Samsung built its device to be “smarter” than its competitors and one way to do that is to keep it connected all the time…or almost all the time. That is the reason why it is programed to automatically connect to another network with more stable signal.

              In this post, I will walk you through simple troubleshooting procedures that will help you determine what the problem with your phone really is and why it’s unable to connect to either a Wi-Fi network or a mobile data network.

              For owners who may have other problems, I suggest you visit our Galaxy S6 Edge Troubleshooting page first and see if there are issues related to yours. You may try the solutions and troubleshooting procedures we provided. If they didn’t work for you, then email us at [email protected] and we will gladly help you solve your problem.

              Here are the four issues I addressed in this post. Click on the link to jump to the specific section:

              1. Samsung Galaxy S6 Edge connects to Wi-Fi but disconnects automatically
              2. Galaxy S6 Edge won’t connect to Wi-Fi network after an update
              3. Galaxy S6 Edge can’t connect to internet through mobile data network
              4. Galaxy S6 Edge disconnects from mobile data network automatically 

              Samsung Galaxy S6 Edge connects to Wi-Fi but disconnects automatically

              Problem: Hi droid guy. I got a problem that I hope you can help me with. My new Galaxy S6 Edge can connect to Wi-Fi network just fine and I can actually download apps, browse the web, do Facebook and Twitter and all the usual stuff. The problem is that at some point in time, it will automatically disconnect from the network and then reconnect. As a result, I can’t get good signal and everything I do that require internet connectivity will be put to a stop. Please help me how to fix this as I need my phone badly and seriously, I bought this phone with high hopes but it seems like I made a wrong decision. Thanks. — Sarah

              Troubleshooting: This is one of the best example that your phone is so picky in choosing between networks it wants to connect to. More often than not, this problem occurs when both Wi-Fi and mobile data are turned on. If the phone detects that the Wi-Fi network signal is unstable or weaker than the mobile data network signal, it will automatically connect to the other network. It’s easy to address this kind of problem. Just follow the steps below and you’ll be fine:

              1. Swipe down from the top of the screen with one finger.
              2. Tap the Settings icon on the upper-right corner.
              3. Tap the WiFi icon.
              4. Tap the Menu icon on the upper-right corner of the screen.
              5. Choose Advanced from the drop down.
              6. Uncheck the box next to “Smart network switch”.

              Galaxy S6 Edge won’t connect to Wi-Fi network after an update

              Problem: Hi guys! Immediately after a minor update, my Samsung Galaxy S6 Edge cannot connect to my Wi-Fi network. I already did a hundred reboots and still the same. Thinking it was my Wi-Fi network that has issues, I rebooted my modem/router as I did when it happened before but to no avail. If I’d known it would become like this after the update, I shouldn’t have downloaded it in the first place. I need your help guys. I don’t want to see my money go to waste just because of this piece of junk. I need to be connected to Wi-Fi at home or at work because I’m using this phone for my emails. If you could guide me in fixing this problem, I would surely be grateful. Thank you! – Geraldine

              Troubleshooting: Hello Geraldine. The new firmware may have somehow messed up some data responsible in making the modem work properly. More often, it’s the cache that gets corrupted during the update but there are also times when some data get messed up. That said, let’s avoid the messy part in troubleshooting this issue, so we’ll have to clear the caches first. To do that, you need to boot the phone in recovery mode. Just follow these steps:

              1. Turn off the device.
              2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
              3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
              4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
              5. Press the Volume Down key to highlight ‘wipe cache partition.’
              6. Press the Power key to select.
              7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
              8. Press the Power key to restart the device.

              Again, this procedure will clear just the caches. If it didn’t resolve the problem, then you will have to undergo a more complicated procedure and that is the master reset. Before you do that, make sure you make a backup of every important data you don’t want to lose, then follow these steps:

              1. Turn off your Samsung Galaxy S6 Edge.
              2. Press and hold the Volume Up, Home and Power keys together.
              3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
              4. Wait until the Android Recovery Screen appears after about 30 seconds.
              5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
              6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
              7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

              Galaxy S6 Edge can’t connect to internet through mobile data network

              Problem: I have a Galaxy S6 Edge which I purchased online unlocked. I called one of the service providers here in the U.S. and have it working under their network. It worked fine for a couple of months until the recent update. After I downloaded the update, my internet no longer works. I can only get on the internet when connected to Wi-Fi but other than that, nothing. Could it be possible was reset during the update? How can I make the internet work again? — Clay

              Troubleshooting: Hey Clay! If the internet connectivity was lost after an update, then it can be that the APN was reset during the process. This is very common for unlocked phones as they were not natively programed to work under a specific network. I don’t know what your service provider is but the best thing to do is call the tech support and ask for the correct APN settings for your phone. You may also ask the rep to walk you through setting up the APN in your phone. I think that’s all you need to do to fix the problem.

              Galaxy S6 Edge disconnects from mobile data network automatically

              Problem: I have a new Galaxy S6 Edge that I got from Verizon. Together with it is a plan with unlimited data. While the phone works perfectly fine, there are times when it automatically disconnects from the network and search for other networks to connect to. Consequently, my internet connection is interrupted until it can reconnect back to the network. I have asked a couple of friends but they, too, don’t know what to do. Is there something wrong with the hardware of my device? Please, I need your help. Thanks. — Mica

              Troubleshooting: Hello Mica. Actually, your problem is the same as the first issue I addressed in this post only that your device connects to mobile data network instead of Wi-Fi. Your phone disconnects from the network if it detects weak signal coming from the tower but since there are no other known networks in range, it’ll search and reconnect. If there were known Wi-Fi networks in the vicinity, it may connect to one of them. That said, the only way to prevent this problem from happening is this:

              1. Swipe down from the top of the screen with one finger.
              2. Tap the Settings icon on the upper-right corner.
              3. Tap the WiFi icon.
              4. Tap the Menu icon on the upper-right corner of the screen.
              5. Choose Advanced from the drop down.
              6. Uncheck the box next to “Smart network switch”.

              Connect with us

              We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

               

              Galaxy S6, S6 Edge won’t connect to mobile network

              Welcome to yet another post that tries to fix #GalaxyS6 and #GalaxyS6Edge connection problems. Our post for today shares the experiences of 4 of our readers who emailed us similar issues occuring on their new #Samsung phones. All of them shows that mobile data connectivity is a common occurrence despite using a powerful and state-of-the-art smartphone like an S6 or S6 Edge. We hope that the solutions outline here will be of help for them and for the whole Android community.

              Image credit: Samsung
              Image credit: Samsung

              Below are the topics mentioned in this post:

              If you have your own Android issue or concern, please use the link provided at the bottom of the page to contact us.


               

              Problem #1: Samsung Galaxy S6 keeps dropping mobile data connection

              Data doesn’t work properly (calls drop, no Internet when away from Wi-Fi connection). Carrier is Orange and they told me it isn’t the SIM card and it’s the phone. Phone works fine on Wi-Fi but calls drop after a few minutes connected or just don’t connect the first time. If I connect to data (carrier) it works for 10-15 minutes then disappears. 4G has completely disappeared and I just get H+ sign or 3G but it changes constantly.

              Last Sunday was the last time the phone was OK. We had bad weather that day. I was playing Pou (game app) which was the last app I used before the change. I was using Pinterest & Amazon apps prior to that. The next day I un installed Security CM, Pou and Pinterest but haven’t seen any difference.

              About a month ago after making a call (I had no data issues then) my phone died. I did a reset (holding down the down volume button and the start button for 10 seconds) and it started back up. Just holding the On bottom didn’t work. Sometimes my keyboard shows up randomly on the Home key so I think the phone may be faulty.

              Thank you for reading. — Rachel

              Solution: Hi Rachel. Random drops when connecting to your carrier’s network can sometimes be a network problem, but when other unrelated problems occur, you can safely assume that there might be a deeper phone trouble underlying them. If you have notified your carrier’s technical support about the loss of signal and intermittent connection  to their network, your next best step is to figure out whether a firmware glitch is to blame, or if a third party app maybe is responsible.

              You did not indicate that you have done the standard solutions in resolving this issue so we will outline them for you and for other users here.

              Delete the system cache

              Your phone’s system cache, popularly known as cache partition in Android-speak, keeps files needed by the system to load and run apps efficiently. These files may include downloaded items from the Play Store, recovery logs, update logs, and other system-related files your Android device may need in the future to load something faster. The system cache is designed to be cleared automatically from time to time but in reality, this may not happen. This can result to a set of outdated or unmatched files unusable by the system. If this happens, users often perceived phone behaviors like slow response time, lag, freezing, or crashing of apps.

              To fix this, one must simply clear the cache partition via recovery mode. This can done by doing these steps:

              • Turn the device off.
              • Press and hold the Power, Volume Up and Home buttons simultaneously.
              • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
              • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
              • To confirm the selection, press the Power button.
              • Wait for a while until wiping the cache partition is finished.
              • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
              • Press the Power button to confirm it, and your device will automatically reboot.

              Restart the phone in Safe Mode

              While deleting the cache partition of your S6 can fix a number of common Android ills like the ones mentioned above, it is not a guaranteed solution to any one problem. One of the possible reasons why your phone behaves the way it does now may be due to one of your installed apps. To verify that, rebooting the phone in safe mode comes handy. Here’s how:

              • Turn off the phone completely.
              • Press and hold the Power/Lock key for a few seconds to turn on the device.
              • When Samsung logo appears, press and hold the Volume Down key until the lock screen shows up.
              • The word “Safe mode” should now show on the lower left corner of the screen indicating that your device is now in Safe Mode.

              Note: If the problems fail to occur in safe mode, that’s a good confirmation that a rogue app may be the culprit.

              Uninstall third party/unused apps

              Removing bloatware (unnecessary apps from your carrier, Google, or Samsung), unused, or suspicious apps is the next logical step to do after booting in safe mode. The best gauge that you can use to help you with this task is by checking how often you use your apps. If you haven’t used an app for at least two weeks, it’s most likely unwanted or not necessary for your lifestyle. In ensuring decent battery performance and phone security, the lesser apps you have, the better. Unpopular apps are more likely outdated and may eventually lead to problems later on as their developers may no longer have the motivation to improve them. Stick to more mainstream apps to minimize problems.

              Restore the phone’s defaults via factory reset

              Doing a factory reset gives your system a fresh, new start. After performing a reset, try to observe the phone for a day without installing any third party apps. That should give an idea if any of your apps is messing up your device. If you haven’t tried doing a factory reset before, check out this post for the steps.

              Problem #2: Galaxy S6 won’t connect to mobile data at all

              Hi! I just bought Samsung S6 3 weeks ago. The phone was great when I bought it. After a week or so, I notice it could not connect to mobile data. I thought it was just carrier problem (STC), so I just ignored it. 3 days gone by still it has the problem. So I figure that if I can change the internet SIM to my HTC 816 and see if it connects , guess what? It did!

              I already tried to factory reset my S6. Still the problem does not go away and sometimes I did have dropped calls when I am calling abroad, but when i use my HTC 816 it doesn’t have any problems like that.

              What should I do? I cannot ask for replacement that easy because we women cannot easily go to the market (working here in Saudi). Our scheduled time to go out is not until September 15. This has been really annoying problem since I use mobile data all the time. What I do now to use internet is to insert my data SIM to HTC 816 and use it as hotspot and connect my S6. So I have to bring to huge phones with me everytime.

              PS: I have few apps installed. Apps that never had a problem with my HTC 816. Thanks. I hope to hear from you. — MC

              Solution: Hi MC. Just like Rachel above, a firmware glitch may have affected the mobile data radio of your phone so you can do the same solutions provided above to try to resolve the issue. If nothing works after doing all these fixes, consider having the phone replaced as the hardware responsible for mobile data connectivity may not be working properly.

              Problem #3: Galaxy S6 freezes when using Facebook or watching videos

              Hi. I’m having problems with my brand new Samsung Galaxy S6. When I’m playing videos or just trying to go through Facebook it will freeze or tell me that i have no internet connection when i have full bars and full internet connection. I will be playing videos and it will freeze and a few moments later start playing again, and i know that sounds like its buffering but it doesn’t buffer or continue to load; it just freezes.

              I have plenty of data and I’m confused as to why it may be acting up like this. All apps are fully updated and so is the phone. If you could maybe give me a rough idea if you know anything? Or is this a typical glitch for the new Samsungs? Thank you. — Jacqueline

              Solution: Hi Jacqueline. Does the freezing problem only happens when you are using internet-based apps like Facebook or YouTube? If it does, the reason behind it may lean more on your network’s poor performance rather than something being caused by your Samsung phone.

              There are a few things to consider when trying to determine a network’s performance. Having good signal strength on the phone does not always guarantee faster internet connection experience for a user, although a device getting low signal strength may have connectivity problems as well.

              Other network performance measures include technical terms like echo, noise, QoS or quality of service, data throughput, stability, connect time, etc. These are technicalities that your carrier must attend to ensure acceptable mobile data connection to its subscribers. We do not expect you to know them but if you seem to be having slow performance problems ONLY when using internet-based apps, you should consider asking the help of your carrier. Slow or intermittent internet connection tends to bog other phone functions down resulting to the issue you have described. Contacting your carrier is the best way to fix the trouble.

              However, if the problem happens even if you are offline or when using Wi-Fi connection, that is a totally different scenario. You must try the solutions suggested above to try to fix it.

              Problem #4: Galaxy S6 Edge in Dubai regularly loses H and H+ connection

              I have a problem with my Galaxy S6 Edge. Im living in Dubai and 4G is not covered everywhere. Mostly the signal is H and H+ with full signal bar. When the network is on the 4G, the data is being received perfectly, but when it’s on the H or H+ (with full signal bar) the mobile is not receiving data. It could work for 3-4 mins then suddenly you’ll find that its completely stopped.

              To resume receiving data I have to restart the network again I mean refreshing and re-enter the network  (Settings>Mobile Network>Network operators> search again for the network, just to make refresh or restart for the signal bar then the data receiving can be fine for 3-4 minutes then stop again.

              I tried the same SIM card in in my old mobile (Nexus 4) and the data receiving was very good with very high speed in the same location. Referring to the above, the S6 Edge is almost useless for me and I’m suffering with it since I started to use. Please advise. — Jehad

              Solution: Hi Jehad. It appears that your S6 is slow when switching from one network mode to another. Any powerful smartphone today including Samsung’s flagship S6 is supposed to handle the transition between network modes smoothly. This is apparently not happening in yours so it’s either a hardware issue or a unique S6 firmware glitch we haven’t heard of yet.

              Because you have determined that there appears to be no network-related cause for this because the SIM card works fine on another device, consider doing a factory reset first before going in for a replacement.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them [Part 4]

              Hello dear Samsung Galaxy S6 users! Welcome to the fourth installment of our Samsung Galaxy S6 troubleshooting series.

              Samsung-Galaxy-S61

              If you have other concerns regarding your Samsung Galaxy S6 Edge, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you. 

              Should you prefer to contact us through social network sites, you can also engage us by visiting our Facebook and Google+ pages.

              ——————–

              Samsung Galaxy S6 getting low signal when on Sprint Spark network

              Problem: Got my S6 on Wednesday. Phone is good but shows minimal bars, if any, in areas with great coverage even with the S3. Again, looks like it has no signal but calls are fine. Sprint rep said new Spark network does that and they are working on a software fix. Sounds strange. Worried that the antenna is bad on the new phone and want to ensure all is right before 2 week window passes. Any thoughts? On another note, battery is great so far.

              I actually love the phone so far but when it is on the so called “Sprint Spark” network, it shows minimal or no bars. The calls go through fine even though no bars show. Sprint repair showed me their non S6 similar phones and they showed very little bars despite being near the tower that just got Spark. They said it was a software glitch. Bars, show on 4G. Sounds like a crock. Have you heard of this happening on Sprint? — Tom

              Troubleshooting: Hi Tom. We really are not in the position to comment about Sprint Spark network as there are a few factors that can cause why a smartphone shows low signal strength. One of the most common reasons though is the carrier itself. Network problems are not usually made known unless a customer asks about them. If there’s an on-going problem on your service provider’s side, other mobile devices in the area may have the same problem as yours. Do you know anyone from your circle who may be having some low signal strength problems too?

              Another reason for this problem can be hardware. Your device’s radio may not be working properly hence the low signal you are getting.

              We recommend that you let Sprint know about this problem so they can better improve their service in your area. Regarding Sprint Spark network seemingly not working as advertised, a much better way for you to confirm it would be to interact with fellow users in Sprint’s own community site.

              ——————–

              Smart Manager missing from Sprint Samsung Galaxy S6/S6 Edge

              Problem: Hello. I was wondering if anyone has reported issues with the Smart Manager app on the Galaxy S6/S6 Edge? It seems to be missing from my phone. It’s not shown in my Apps on the home screen, however it does show it in the Application Manager under “All”. No one at a Sprint Store could offer an explanation and contacting Samsung through social media was useless. Thanks!  —  Dan

              Troubleshooting: Hi Dan. You are our first reader to have reported about a missing Smart Manager app in an S6 phone although a quick scan among other forums show that other Sprint users have a similar complaint. Because it is a first party app from Samsung, there’s a chance that Sprint may have removed or disabled it on purpose as other users from other carriers appears to have not reported the issue. Now, there can be a wide range of reasons why carriers would remove first party apps or pre-installed apps by Samsung. One of the most obvious reasons is to prevent the phone from loading too many bloatwares although it can be hard to think of Smart Manager as one. Another reason is to prevent redundancies to their own products and services. Some carriers offer their own package of services including diagnostic tools and having Samsung’s own may not pose an existential threat to their own.

              As an alternative, you can still have Smart Manager in your phone though you need to have the device rooted. An available APK or installer for the app can be found here: https://forum.xda-developers.com/show…postcount=2905.

              ——————–

              Samsung Galaxy S6 camera app constantly fails

              Problem: I purchased the new Samsung S6 on 4/11. As soon as the next day i received the camera failed message yielding the camera unusable. I went through all the different methods I found online to correct the issue (including the last resort of factory reset), but to no avail. In my Internet searches I was amazed to see that this is a persistent problem ever since at least the S3. I have never experienced such a major issue with a phone so soon after acquiring it. Apparently the only way to resolve the problem is to get a replacement phone. Thanks for your attention. — Jonathan

              Troubleshooting: Hi Jonathan. In some rare cases, a camera app problem arises when a similar app is installed causing it to fail. There is no specific camera app that we can point to as the problem appears to happen randomly as long as there’s a third party camera app installed. Interestingly, it also doesn’t happen to most devices with other camera apps.

              We suggest that you observe your phone for a day or two while in Safe mode. If you will be unable to replicate the problem while in diagnostic mode, that’s a clear indication that you really should try to shed out some of your apps.

              ——————–

              Sprint Samsung Galaxy S6 unable to connect to mobile data

              Problem: I just found your page and am wondering if you can help. I have the Galaxy S6 32GB on the Sprint network. It won’t connect to the mobile network. I can’t load social media, update emails, etc when I don’t have Wi-Fi? Any ideas why? I’m thinking of contacting sprint to see if it needs to be reset or something like that. Thanks. — Alyssa

              Troubleshooting: Hi Alyssa. It’s always good practice to call your service provider right away if there’s an on-going data connectivity problems to save your time and effort. For future reference to other users though, we recommend that you try these solutions if you are unable to use data connection on an S6.

              Double-check that mobile data is  ON. It appear as no-brainer but in our haste in most days, mobile data is left OFF even after doing some other basic troubleshooting steps already. Kindly verify is mobile data is turned on by doing the following:

              • Go to Apps from your home screen.
              • Tap Settings.
              • Tap Data usage.
              • If set to OFF, make sure to tap the Mobile data slider to ON.

              Make sure that your device is connected to Sprint network via Sprint Zone. Even after turning mobile data on, Sprint users must configure their devices to work with Sprint’s network first. To do this, please follow these steps:

              • Go to Apps from your home screen.
              • Tap Sprint Zone app to open it.
              • Open Device Diagnostics by swiping to the left. If Device Diagnostics section is missing, tap the Refresh icon.
              • Find Network. If Network is located in the Passed section, that means your device is connected to the Sprint network. However, if Network shows up in the Failed or Flagged section, you must update your Data Profile first.
                • Go Device Diagnostics.
                • Tap System Updates.
                • Tap Update Profile.
                • Tap Ok after updating your profile.

              Perform a soft reset. After making sure that your mobile data is turned on and the device connected to Sprint network, doing a soft reset should allow your phone to reconnect. Just press and hold Power and Volume Down keys simultaneously. Release the buttons once the device restarts.

              Call Sprint customer support. If none of these solutions work, please call your service provider.

              ——————–

              Samsung Galaxy S6 from Vodafone keeps on losing mobile data connectivity

              Problem: Hi. I was wondering if you could help with my new Galaxy S6. I am having trouble with mobile data not working. I still have data left on my phone plan and if I reset my phone it will work again but am finding I have to do this every hour or so as it will stop working again. My phone is bought from Telstra but my plan is from Vodafone. My partner has an iPhone and is also with Vodafone and he has no trouble with mobile data connection. Thanks. — Cindy

              Troubleshooting: Hi Cindy. Did you install an app before you started noticing this problem? If you did, try to boot your phone in Safe mode and observe it for several hours. If your mobile data won’t drop within that period, that’s a strong indication that a third party app may be messing up with your phone’s functions.

              Are you getting specific error message when your phone stops connecting to Vodafone? If you are, please call Vodafone and inquire if your plan has a specific limitation that you not be aware of. Otherwise, please follow the steps provided to Alyssa above. As mentioned, you really need to talk to your service provider about this issue. If their network and your account are both working normally, the problem may be caused by a failing mobile data radio. You may consider having the phone replaced if that’s the case.

              ——————–

              How to re-enter Wi-Fi password in Samsung Galaxy S6

              Problem: Hi. I just upgraded to this phone and wanted to add in my home wireless network. I believe I put in an incorrect password. It just continues to search for networks but will not access mine. I am wondering how to reset it so that I can reenter the password.

              Thank you in advance. — Lynn

              Troubleshooting: Hi Lynn. Please go to Settings>Wi-Fi. Once you are in the Wi-Fi section, look for the name of your home network and long press it. Select Forget option to allow you to enter your home network password again.

              ——————–

              Light Flow – LED&Notifications app not fully compatible with Samsung Galaxy S6

              Problem: Hi there. I just got the Verizon Samsung Galaxy S6 model # SM-G920V in pearl white. One of the big things I HATE about it, and perhaps it’s the Lollipop, but…I don’t get any notification sound or vibrations when I get a text and the chat box is open.

              To help with this annoyance, I downloaded Lightflow Lite.

              With this, I now have notifications that I can hear when a text comes in with an open chat window.

              One of the other things Lightflow does is change the color of your LED depending on what notification is coming in.

              However, I get NO change in the LED color, AT ALL. So I went to look for the LED settings in the phone, and *gasp* could NOT find an LED setting. Does the new S6 NOT have an LED setting or am I not technologically developed enough to find it?

              You can be honest with me, seriously, you won’t hurt my feelings! 🙂

              Any, eh hem, “light” (visualize Austin Powers’ Dr. Evil) you could shed on this matter would be greatly appreciated!!!

              Thanks so much. — Amy

               

              Follow-up emailI did find the LED indicator in the settings, it is ON, So, clearly I am a moron. 🙂 Now that we have identified issue number 1, can you tell me why the colors won’t change when using Lightflow. Thanks again. — Amy

              Troubleshooting: Hi Amy. Thank you for sharing your self-discovered solution. They surely can help other users in the future who may have a similar concern as yours.

              As regards your second question (about LED colors not changing on your S6), the answer is an app limitation itself. It appears that Light Flow – LED&Notifications app is not yet fully compatible with your new device. Please go to the official website of Light Flow app for reference: https://www.reactle.com/p/phone-compatibility_25.html.

              If you think contacting the developers might help, you can email them at [email protected]

              ——————–

              Samsung Galaxy S6 getting hot after wirelessly charging it

              Problem: Last night the screen froze up on the red Verizon screen. It had been sitting on the Samsung wireless charger on my counter unused at the time, so not sure how long it was like that. It was turned on and had been working well up to that point with no issues. The screen would brighten and dim slightly and the phone was hot. At first I thought Verizon was doing a software update but when I checked again 30 minutes later realized otherwise. I was unable to turn it off, so I left it to let the battery discharge on its own. When I came home several hours later, the phone was dead. Plugged in and charging, the phone rebooted with all of my settings intact and now seems in fine working order. I should mention the phone has not been dropped, immersed, or damaged in any way. Should I be concerned that it’s a lemon? Is there any way to do a soft reboot if it happens again? Could there be a problem with the wireless charger?  (Last night wasn’t the first time I used it). Any advice or info is appreciated. — Stacey

              Troubleshooting: Hi Stacey. We think it’s too early to conclude that the phone may not be working properly. It’s normal for a powerful smartphone like your device to get hot from time to time. It’s also normal for a phone to get hot after being left for a long time in a wireless charger. As long as it does not overheat, which is indicated by random reboots, you can still consider it normal. Your Samsung Galaxy S6 is equipped with an automatic switch to reboot itself when it reaches a certain heat level to prevent damage. We suggest that you review your list of apps though to look for anything suspicious. If you find a third party app you are not familiar with, try to remove it.

              Sometimes a soft reset can bring everything back to normal, especially if the device has been up for a long time already. By doing a simple restart, a device usually regains all functions properly afterwards.

              If you want to reboot your phone, you can always do a factory reset anytime to ensure that your device runs smoothly. If you have not tried it before, here’s how:

              • Go to Apps.
              • Go to Settings.
              • Go to Backup & reset.
              • Select Reset device.
              • Select Erase everything.

              NOTE: Factory reset will delete your personal data so make sure you have created a back up before proceeding.

              ——————–

              Verizon Samsung Galaxy S6 cannot use mobile data during a call

              Problem: Hi! My Galaxy S6 is not able to use mobile data while in a call…I had no issue with this on my Galaxy S5. Is this something I can fix or do I need to take it up with Verizon? Thanks! — Jennifer

              Troubleshooting: Hi Jennifer. This is a network limitation and can only be addressed by Verizon. Please let them know about it so they can give you other options (like changing to another network type) or rectify it.

              ——————–

              No setting to change lockscreen timeout on Samsung Galaxy S6

              Problem: Hello Droid Guy. I have an AT&T enabled Samsung S6. I love the phone with one exception. When waking the phone from either sleep or locked mode, the screen stays on for only 3 seconds. I do have Power Save Mode enabled, not Ultra.  I had changed the screen timeout to 15 seconds, then tried 30 seconds as well.  Basically, once the phone has been enabled (swiped or fingerprint scanned), the screen timeout works perfectly.  The only time I have a problem is in the initial wake up / locked screen mode.  The screen stays awake for only 3 seconds.  I have search diligently on the web to find a resolution, but to no avail. Bug, or a setting that I have somehow missed? Thanks. — Jeff

              Troubleshooting: Hi Jeff. This is a design limitation and on the current Android Lollipop, there’s no setting that we can change to give you a longer time to allow the lockscreen to remain on. The only thing that you can change is the display timeout after unlocking the screen.

              ——————–

              Sync function on stock email app on Samsung Galaxy S6 not working

              Problem: Hello! I recently switched from iPhone 5 to Galaxy S6 hoping for a better phone. Overall, it’s been great, but the email app has really just been super annoying. I’ve Googled up if my problems are consistent with other users, and it happening to others but there seems to be no solution! My stock email app (the one with the @ symbol) wouldn’t allow me to refresh whenever I’d like and would always pop up saying I can only refresh every 15 minutes. Another annoying problem is that it does not provide me the “auto sync” option where I’d receive notifications whenever I receive emails.

              Some users have suggested to remove the account and re-add, which I’ve tried and hasn’t helped. Someone else suggested to reinstall the email application but I haven’t found a way to do it. Apple made things so easy and everything worked. This is super frustrating. Help! Thanks in advance. — Crystal

              Troubleshooting: Hi Crystal. This problem can be caused by a corrupt email cache or a bug buried in the Android Lollipop operating system.

              You can try to wipe the phone’s cache partition by following these steps:

              • Turn off the phone.
              • Press the following buttons at the same time: Power, Volume Up, and Home.
              • Wait for the blue recovery menu screen and highlight Wipe Cache Partion using the Volume key. Press Power key to confirm the selection.
              • Wait for a few seconds for the phone to delete the cache.
              • Hit Reboot System Now.

              If the problem remains, kindly do a factory reset (steps are provided above).

              ——————–

              Email app stops receiving emails after a few days in Samsung Galaxy S6

              Problem: I hope you can help me.

              I just picked up my new Samsung Galaxy S6 last week.  I set up my e-mail account, but it only works for a couple of days, and then just stops receiving e-mail. I checked all the settings, but finally ended up deleting the account and setting it up again.  It then works fine for a couple of days, but then stops receiving e-mail again.  I just spent a half hour on the phone with AT&T and they don’t have an answer.  Is anyone else having a problem like this?

              I am using a private IMAP e-mail account, not a Gmail or yahoo account. Thanks. — Ron

              Troubleshooting: Hi Ron. There’s only so much that we can do (and that includes re-configuring the email account) when it comes to email problems. Please wipe the phone’s cache partition and do a factory reset if nothing works.

              If you are using a third party email app instead of the stock email application from Samsung, please contact the developer to let them know about the problem. Because S6 is a relatively new phone, there’s always a chance that not all developers have made their products fully compatible with it, or may yet to discover bugs on this particular device.

               

              Connect with us

              We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

              Galaxy S6 Wi-Fi connection keeps dropping, other connection issues

              s6

              Some Android community members have asked us to fix their connection issues on the new #GalaxyS6 phones so this post is our answer to that. Below are the issues we cover in our post today:

              1. Galaxy S6 Wi-Fi authentication error
              2. Galaxy S6 Wi-Fi connection keeps dropping
              3. Galaxy S6 cannot connect to the internet via mobile data
              4. Galaxy S6 data apps won’t work both in Wi-Fi and mobile data

              If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


               

              Problem #1: Galaxy S6 Wi-Fi authentication error

              Hi. i have a problem with my Samsung Galaxy S6 smartphone connecting to Wi-Fi — Wi-Fi Authentication Error.

              I’ve tried everything I’ve found on internet including restoring factory setting and it still doesn’t want to connect to Wi-Fi. My laptop can connect without any problems and my S6 has been connected to this Wi-fi for like 2 weeks and suddenly just now it can’t.

              Surprisingly, one of the solutions I’ve found was to type a wrong password and when I did that it doesn’t say it’s wrong password (I’ve put some random letters) i have all the time: scanning, connecting, scanning, connecting…but there is no connection whatsoever. I don’t have an access to the router so is there any way to fix that? Thanks. — Andrzej

              Solution: Hi Andrzej. Wi-Fi authentication error is more of a network problem than a phone issue. If your phone was previously connected to this Wi-Fi and nothing was changed on the device before the error, the cause of the problem should lie on the router itself. This doesn’t not necessarily mean that the router is bad. Rather, some changes must have been implemented to change how it allows devices to connect to it and to the internet. For example, the router administrator may have left the same Wi-Fi password but now limits what devices are allowed to actually connect via MAC filtering. Other similar restrictions can give the appearance that a smartphone is still connected to the network although it no longer has access to the internet.

              A general rule of thumb in cases like this is ensure that the network is working first before troubleshooting device or phone. If you don’t have access to the router, make sure to let the network administrator know about the situation. Most home routers need to be rebooted from time to time to clear up possible glitches after a network reconfiguration as well. Make sure that this is done. Keep in mind that there might not be any issue on your phone at all. The problem might be purely network in nature so focus your effort in making sure that your device has the right to connect to the router and to the internet first.

              To verify if your phone’s Wi-Fi radio is still functional, simply try to connect to another Wi-Fi network.

              Problem #2: Galaxy S6 Wi-Fi connection keeps dropping

              Hi. I have an issue with my S6. My Wi-Fi connects fine with excellent signal strength. if i go on to the browser it often works. but not always. But doesn’t work with any downloaded app at all. As i live in a rural area i rely on Wi-Fi.

              i have factory reset my phone and disconnected and reconnected the Wi-Fi, tried everything. Updated Google Play Services and still no luck. Would you have any idea what it might be? The Wi-Fi connects to every other device in our house so it can’t be that.

              Thanks. — Kate

              Solution: Hi Kate. Wi-Fi is supposed to be more reliable than mobile data connection although this “reliability” still depends on the quality and type of internet service you have. There are a number of factors to consider when dealing with an issue such as yours so we have to go through each one briefly.

              First, just like what we told Andrzej, you must ensure that there are no network restrictions in your Wi-Fi network. An administrator have several options to limit how devices may be allowed to use the internet when connected to the network. By default, a router allows unlimited access to the internet for all devices but if there’s someone else managing your Wi-Fi network at home (partner, parent, kid), there’s a chance that a restriction has been put in place. For example, a parent can disable his or her child’s internet access during school days only, or set a certain limit for internet access during night time. Router configurations vary from one device to another. Make sure to talk to the Wi-Fi administrator in your house about the situation.

              The second thing to consider is to ensure that the phone works perfectly when connected to Wi-Fi. Try to connect to another Wi-Fi and observe if your installed apps work as expected.

              Assuming that there are no restrictions on your Wi-Fi and it is working (since other devices are connecting to it without problems), start troubleshooting your phone. Start by booting it in safe mode. Here’s how:

              • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
              • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
              • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
              • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

              Once the phone has restarted in safe mode, leave it that way for several hours. Try to go online as long as you can via a browser and observe how the connection works. If the issue fails to occur, you have yourself an app issue at hand. This means that one of your apps is the reason why internet access on your device is spotty. Make sure to remove apps until you have eliminated the culprit.

              Another potential solution to your problem is by refreshing the system cache. To do that, just follow these steps:

              • Turn off the device.
              • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
              • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
              • When the Android System Recovery screen appears, release the Volume Up and Home keys.
              • Press the Volume Down key to highlight ‘wipe cache partition.’
              • Press the Power key to select.
              • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
              • Press the Power key to restart the device.

              Finally, if nothing appears to change after doing all the things above, make sure to do a factory reset. This procedure will wipe the primary storage of your phone and restore the firmware to its original settings.

              • From the Home screen, tap the Apps icon.
              • Find and tap the Settings icon.
              • Under the ‘Personal’ section, find and tap Backup and reset.
              • Tap Factory data reset.
              • Touch Reset device to proceed with the reset.
              • Depending on the security lock you used, enter the PIN or password.
              • Tap Continue.
              • Touch Delete all to confirm your action.

              Problem #3: Galaxy S6 cannot connect to the internet via mobile data

              Bought in the USA in March 2015. Have been using in the UK, albeit not to its full extent, i.e. no MMS! I put in my UK T-Mobile (EE) SIM and have been able to use the phone for most of the things I need. However, in the last 2-3 days, I have been unable to access the internet for Google, Emails etc., it just stopped. Nobody at T-Mobile shops knows what the problem is. Wi-Fi access is perfectly OK however.

              Cannot understand why this has happened. 

              It still has some of the Verizon apps installed, as no one over here can figure out how to de-brand the phone completely! — Cbrown

              Solution: Hi Cbrown. The phone will continue to keep the Verizon apps unless you flash another ROM to it. If you are not amenable to rooting, simply leave the phone as it is.

              Fixing the internet problem is a totally different matter though. Because the phone fails to connect to the internet only when on mobile data, make sure that your account is activated and there are no billing issues or restrictions behind.

              If there are no account- or billing-related problems, the next step involves troubleshooting your phone. Try to follow our recommendations in this post to do this.

              If the issue continues, try to contact your carrier’s technical support team so they can verify if your network configuration is set correctly. You can also try to use another SIM card to see if the current SIM is defective.

              Problem #4: Galaxy S6 data apps won’t work both in Wi-Fi and mobile data

              Hello. I was reading your forums on Galaxy S6 problems. I also have a problem that was not listed. My Galaxy has trouble using data apps such as Facebook or Tinder or pof or Ifunny. Pretty much all apps that require data it has trouble with. It won’t load anything and yet I’ll have full service. If I restart the phone or put it in and out of airplane mode, it fixes the issue for a short time. The phone will display full data service or Wi-Fi connection and yet will still struggle.

              I’ve factory reset the phone multiple times and have even gotten a new SIM. None of which solves the problem. It happens all throughout the day at random. Sometimes it will go a day without any problems. Just this last week it started having problems sending SMS messages. How can I resolve this problem? Will the new android update that is soon to be released fix these issues? Please contact me as soon as you can. Thank you for your time. — Dalton

              Solution: Hi Dalton. Most connectivity-related cases like the ones you have (inconsistent mobile data and Wi-Fi connection) is due to a problem app. Kindly do another round of factory reset, don’t install any app for a day or two, and observe how the phone behaves when connected to the internet. It is important the you don’t install anything throughout the observation period.

              If nothing changes even if the phone is clean from apps, consider getting a replacement phone as the issue may be something deeper that we can’t identify or solve.

              On the other hand, if the issue appears non-existent after a factory reset (and without any third party apps of course), then that’s a confirmation of our hunch. You have to pick what app to install, making to load only trusted ones. If you can’t figure out which app may be to blame, try to install apps one by one and observe how the phone behaves after every installation.

               


              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

              If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Samsung Galaxy S6 apps won’t refresh via Wi-Fi plus other connectivity-related issues

              In this post, I will address five connectivity-related issues that any Samsung Galaxy S6 (#Samsung #GalaxyS6) owner may encounter including the error “You have lost data connectivity because you left your home network with data roaming turned off,” which often happens to those who are roaming.

              Samsung-Galaxy-S6-Wi-Fi-Fast-Charging

              The first problem is about the S6 with some apps that won’t automatically update or refresh if the device is connected to a Wi-Fi network. The owner positively ruled out the possibility that it’s a network-related problem so I went straight to my suggestions instead of having him perform a couple of troubleshooting procedures to make sure it’s not his network that has issues.

              The second problem is about the Wi-Fi that keeps turning on. The owner uses Sprint’s services so it was easy to spot the Connections Optimizer to be the culprit. But read on to know more about these problems and how to tackle them in case you’ll encounter them in the future.

              In case you have other issues, feel free to contact us by filling up this form. We are always willing to help our readers so we won’t charge you for it. You may also browse through our Galaxy S6 troubleshooting page to find if your problem has already been addressed before and if so, try the solutions we provided.

              Now, here are the problems and how to fix them…

              Galaxy S6 apps won’t refresh when connected to Wi-Fi

              Problem: I recently bought a new NetGear modem/router for at home. When I’m at home, and connected to the Wi-Fi, certain apps are failing to refresh when I open them. Facebook and my email just spin for several minutes before they refresh (often times I can’t even get the email to refresh) and Words With Friends doesn’t refresh to let me know someone has finished taking a turn. When I turn off my Wi-Fi at home, it will refresh. When I’m connected to Wi-Fi at work, etc, I don’t have a problem. The NetGear unit I bought wasn’t cheap by any means. I spent $200 to make sure I would get great coverage. My son plays video games without any issues and my laptop and kindle both work great while connected to it. I have no idea why this is happening…really hoping you can help!

              Troubleshooting: First of all, thanks for taking the time ruling out the possibility that it’s just another network-related issue. If your son can play video games (especially online games) without having to complain about latency, then that’s good enough to prove it isn’t your network that has issues but your phone or some apps.

              To troubleshoot further, try to check with other apps if they could pull down successfully while you are connected to your Wi-Fi network. If they do, then the problem might be limited to the apps you mentioned.

              The next step would be to try to see if there is an available update (and download them) for each of the apps you’re having problems with. You may also try to clear their caches and the data and see if that makes a difference. For the kind of problem you have, these two procedures have been proven effective and besides, the apps you mentioned are developed by big companies so I’m sure it’s not about compatibility.

              Another workaround is to uninstall those apps and re-install them back to make sure what you have in your phone are the latest version of the apps.

              Galaxy S5 Wi-Fi turns on by itself

              Problem: I have a problem with the Wi-Fi settings. It continually turns itself back on and connects with a Wi-Fi signal. Some of these I am around at work and only connect with local servers not connected to the internet. I have read through countless blogs and have talked with Samsung and Sprint. We tried several settings and procedures each time thinking it’s fixed, only to find it’s not. Help me please!

              Troubleshooting: First of all, try to “Forget” the Wi-Fi network your phone connects to automatically just to prevent it from connecting to it whenever in range. But since you are with Sprint, I think the culprit here is the Connections Optimizer. That’s the kind of service that can control or manipulate your phone’s connectivity functions like automatically turning on Wi-Fi. You need to disable it to prevent the phone from turning its Wi-Fi on.

              1. From the Home screen, tap the Apps icon.
              2. Find and tap on Settings.
              3. Scroll to and tap Mobile networks.
              4. Touch Connections optimizer.
              5. Untick the checkboxes next to Connections Optimizer and Partner Wi-Fi.

              And that’s all you need to do. Sprint representatives won’t tell you to do this for some obvious reasons.

              Galaxy S6 can’t download apps & take pictures

              Problem: My new Galaxy S6 is 32GB and I’ve hardly got any apps, pictures or music whereas the phone doesn’t let me take any pictures anymore or update the phone or any of the apps, because of this I ended up deleting many pictures and songs which was totally unnecessary as the message was still there and worse still my former phone was an s3 and I never had this problem although I had double the amount of data on the phone.

              Troubleshooting: That’s actually a lot of problems for a new phone and that’s not acceptable. If you are still eligible to receive a brand new replacement unit, don’t waste your time troubleshooting these problems. Instead, backup your data, reset the phone to delete all your personal information and have it replaced while you can.

              If replacement is not possible, then do the master reset and try to do the things you can’t do now just to see if the problem occurs even without third-party apps. If so, then you have to call your provider to see if they can offer you something for the inconvenience. Ideally, a new smartphone should work flawlessly and the owner should not worry about a thing.

              But I really think the master reset will fix these problems for you.

              Mobile data not working on Galaxy S6

              Problem: My mobile data doesn’t work at all on my phone once I get off Wi-Fi. I read that toggling airplane mode on and then off works, and it does but only for a little while. If I pick my phone back up to try and use my mobile data, it goes back to not working.

              Troubleshooting: If both Wi-Fi and mobile data are enabled or turned on, the phone will keep switching between these two networks just to make sure internet connectivity isn’t disrupted. But the irony is that you will lose your connection as the device switches between networks more frequently. To solve this problem, all you need to do is disable the Smart Network Switch.

              1. Swipe down from the top of the screen with one finger.
              2. Tap the Settings icon on the upper-right corner.
              3. Tap the WiFi icon.
              4. Tap the Menu icon on the upper-right corner of the screen.
              5. Choose Advanced from the drop down.
              6. Uncheck the box next to “Smart network switch.”

              Data roaming warning keeps popping up

              Problem: Hi Droid guy! I recently bought a galaxy S6 but I’m getting a glitch where, when I take my data roaming off, i get the message “You have lost data connectivity because you left your home network with data roaming turned off” But I’m not roaming. Can you please help I don’t want to be incurred any extra charges.

              Solution: You’re not the only one having this problem but as complicated as it may seem, this problem can actually be fixed by simply turning Airplane mode On and Off. That’s it!

              Connect with us

              We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

              Solutions for Samsung Galaxy S6 Data, Wi-Fi Connection Problems [Part 2]

              4b0214c7-52cb-4c49-892e-5da0f970f42a-620x372

              As promised, here is the second post for the potential solutions for Samsung Galaxy S6 data, wi-fi connection problems. It should be noted that the majority of connection issues for your S6 or any Android device can be fixed with the help of your service providers. The rule of the thumb should be to contact them first should you encounter possible network connection issues before contacting us as our suggestions may only cover troubleshooting the firmware of your device.

               

              Problem #1: Samsung Galaxy S6 losing signal, ISP icons randomly when in lock screen

              Hi. It’s my first time owning a Samsung phone and I’m having few issues with my Galaxy S6. Sorry for having so many questions because I’m not familiar with Android system as the only smartphone I’ve owned is the iPhone.

              • My service provider is not showing on the top left corner unless it’s in lock screen. A lot of times I’m thinking maybe my phone service is disconnected. I’ve tried restarting by pressing power lock, home, and volume down buttons but still like that from time to time.
              • Any ways to connect and disconnect Wi-Fi without unlocking the phone?
              • The screen went black sometimes when calling so I had to press home or power lock button to see it again. I’ve tried restart it by pressing power lock, home, and volume down buttons but still like that from time to time.
              • Sometimes the app updating or downloading notification won’t go away when it’s done. I had to remove it myself.
              • How to turn off auto update for apps?
              • What is About Device > Software update > Auto update do? It checks for update or download automatically? And what kind of updates?  Thanks. — Timothy

              Solution: Hi Timothy. We hope you are enjoying your S6 so far. Android and iOS environments have their own unique set of problems as they have significant design differences. We will answer your questions one at a time here.

              1. The only instance that we know of when a service provider’s icon disappears from the main or home screen of an Android device is when there’s intermittent cellular signal. It’s also normal to lose the signal indicator and the ISP’s icon when the signal the device is getting is weak.
              2. In Lollipop, you can only manipulate settings and the status bar at the top after unlocking the phone.
              3. The nearest possible reason for this observation is that the proximity sensor that detects your face during a call may have failed to notice that the device is no longer near your face even after ending the call. If something blocks it continuously after the call, the sensor may get a reading telling it that the call is not yet finished. Just like its predecessors, the proximity sensor of your S6 is located near the earpiece. Try checking for dirt or foreign object that may affect the sensor’s function.
              4. To check if the hardware itself is malfunctioning, try to access the phone’s service menu by following these steps:
                • Open your phone’s dialer app.
                • Enter the code *#0*# at the keypad.
                • Tap Sensor field in the service menu.
                • Check the data under the second entry. The ideal figures to indicate a working proximity sensor should between 10-15. if you are getting almost 50, that may indicate a hardware issue or dust is interfering with it.
                • If you think dust is not the issue, have the sensor checked or demand for a replacement from a relevant party (Samsung, retailer, or your service provider).
              5. It sometimes takes a few seconds or even minutes for any Android phone to dismiss download notifications. This is a known bug even before Lollipop was rolled out. Unfortunately, there’s really nothing that we can’t do at our end other than let the phone deal with it.
              6. If you want to manually give permission whether or not to update apps, please follow these steps:
                • Open Google Play Store app.
                • Tap the menu icon (three horizontal dots on the upper left corner).
                • Tap Settings.
                • Tap Auto-update apps.
                • Select the option Do not auto-update apps.
              7. About Device>Software update>Auto update allows you to control whether or not to receive notification for any available Android operating system update. If there are any new patches from your carrier, Samsung, or Google, this is where you can set if you want them to notify you about them or not.

              See our related article

              For more troubleshooting steps including the steps to boot in Safe Mode, clear the phone’s cache partition, and perform a factory reset, you can use our tutorials page here.

              Problem #2:  Samsung Galaxy S6 showing “Unable to connect to network” error

              I just received my S6. I noticed when I am in a store or my car and I try to connect to the internet, search, or get into an app I get the message “Unable to connect to network” error. What am I doing wrong?  I have scowered the internet to discover a check box I may need to check in the system. Thanks. — Leslie

              Solution: Hi Leslie. Make sure that your device is getting a strong cellular signal when you are outside your home Wi-Fi to be able to continue connecting to the internet. We recommend that you simply switch the Smart Network Switch on so your phone will automatically switch to your mobile data network when out of range of any Wi-Fi.

              To turn it on, just follow these steps:

              • Go to Settings.
              • Tap Wi-Fi.
              • Tap More.
              • Tap Smart network switch.
              • Tap On to enable it.

              Problem #3: AT&T Samsung Galaxy S6 getting poor signal

              Hi. I’ve had my S6 about 3 weeks now, and have had nothing but problems. I get 1 signal bar if any and sporadic 4G. I’ve spoken repeatedly to tech support, and they’ve tried to help but have been unsuccessful. They sent text messages to test the phone, which they say is fine, and works properly. They sent my case to their “network people” who say the network is ok too. I called tech support again yesterday,  and they had me do a master reset in hopes that the problem will be resolved by that. Still no luck, and no idea what to do next. I didn’t mention it yet, but my carrier is AT&T. Please help!! — Christian

              Solution: Hi Christian. As much as we would like to help you, the only party that can truly resolve the problem is your service provider. If you are located where signal coverage of your current service provider is poor, you may want to consider switching to another service if possible. Doing all sorts of phone-specific troubleshooting will not actually address the issue because the problem is networking in nature. A good way to confirm this though is by checking how another phone works when you insert the current SIM card you have to it. If the service remains the same, that’s a good confirmation that you cannot expect good service if you stay with your current carrier.

              Problem #4: Samsung Galaxy S6 keeps on saying to connect to Wi-Fi even if already connected to a Wi-Fi hotspot

              My phone is constantly asking me to connect to Wi-Fi  even when I am on Wi-Fi at home or at work. It is annoying. It is always interrupting what I am doing on the phone. I find myself also having to turn the phone on and off to make a phone call. It so bad I thinking about switching to an iPhone instead of an S6. — Derek

              Solution: Hi Derek. There may an on-going firmware issue on your device. First, try to isolate if the message is being triggered by a third party app. Boot the phone in Safe Mode and observe it for a few hours. If you cannot replicate the issue while in diagnostic or safe mode, that should tell you to start purging some of the apps you have.

              The second best thing that you can do is to delete the phone’s cache partition. This will not only try to address the main issue but will also possibly prevent other problems from manifesting in the near future. What this process does is erase the set of cache or files being used by the device to load applications faster. Sometimes, cache gets corrupted so doing this regularly can help the phone work optimally.

              The last but not the least is factory reset. You may already have an idea what this means. It basically restores the phone’s firmware to its original state so it’s should fix the issue easily.

              For those of you who are yet to ask us for any solutions for Samsung Galaxy S6 data, wi-fi connection problems, make sure to send us your letters using the email below.

               

               

              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

              TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Solutions for Samsung Galaxy S6 Data, Wi-Fi Connection Problems [Part 1]

              S6

              As we collate the continuous stream of requests for assistance from our readers who have Samsung Galaxy S6, we realize that a significant number of them are dealing with connection problems. This post is therefore created in response to the rising numbers of connectivity-related problems. We hope that this troubleshooter series can provide enough solutions for Samsung Galaxy S6 data, wi-fi connection problems. Below are the first four cases we have come across so far.

              Let us know of your other problems by writing to us via the email provided below.

               

              Problem #1: Sprint Samsung Galaxy S6 Wi-Fi connection keeps on switching back on

              I have a Galaxy S6 running on Sprint in Salem, Virginia. I have been having some issues with the Wi-Fi. When I’m connected to my home Wi-Fi it stays connected no problem. When I leave my house I will turn the Wi-Fi off on my phone and throughout the day it will constantly turn itself back on no matter whether I turn it off from the notification bar of go into the settings menu and do it that way. I thought it was the Sprint connections optimizer at first but I have the connections optimizer disabled and it’s still doing it. Sprint hasn’t been any help as far as it goes. Do you know of any reason it’s doing it? — Joshua

              Solution: Hi Joshua. Third party apps can sometimes force the phone to switch Wi-Fi or data connection back on. This is true if you have dubious apps installed so if you want to confirm this, boot the phone in safe mode while you are outside your home network. If you installed an app prior to noticing this problem, you can uninstall it to see if it makes any difference. Otherwise, this problem leaves you without other solutions than perform a factory reset.

              See our related article

              For more troubleshooting steps including the steps to boot in Safe Mode, clear the phone’s cache partition, and perform a factory reset, you can use our tutorials page here.

              Problem #2: Which is better: Samsung Galaxy S6 or Apple products?

              Dear DroidGuy. So my wife and I have had iPhones for the last two years and we enjoy them. But it is time for an upgrade as we both have the iPhone 5 and the sixes are out. And considering a change, we were looking at the Samsung it’s a beautifully constructed phone very similar to the iPhone 5 and the iPhone 5 S in construction.

              I have been reading your blogs on problems people are having with the S6 so here’s my question. With all the issues that seem to be going on with the S6 is it a phone worth getting? I am a truck driver, I travel up and down the East Coast, and I need my phone to work!!! I don’t need to have a phone that has issues with Bluetooth, with data connectivity, loss of emails etc. Do you put your stamp of approval on the S6 or should I just stick with Apple? —  CjCouture

              Solution:  Hi CjCouture. We hope we do not dissuade you from picking Samsung’s S6 via our previous posts. If you have been reading online literature about Galaxy S6, it’s understandable that a lot of people may find the new flagship of Samsung problematic. There seems to an unfair number of forums and blogs dealing with problems on this phone (TheDroidGuy included) rather than its advantages over the competition. Frankly, the number of people flocking online to complain about the S6’s problems may not do justice to this vaunted phone at all if we consider that about 6 million of this device have been sold around the world since its release only last April. To be fair, majority of the issues being discussed are not hardware-related at all but are coming from the problematic Android Lollipop firmware. Hardware-wise, a Samsung Galaxy S6 can give Apple’s iPhone 6 a good run for its money.

              If you will be one of the unlucky users to encounter problems with an S6 in the future, they will most likely come from Android Lollipop operating system, other apps, or network problems originating from your selected carrier.

              Problem #3: Samsung Galaxy S6 does not automatically connect to another available network unless Wi-Fi is manually restarted

              Hello. Shortly after my phone upgraded itself to Android v 5.0.1 (Lollipop), it began to constantly lose connection with my home Wi-Fi network. This happens several times per day; even several times per hour. It worked fine the previous 2 years, until the day of the upgrade.  Initially I tried rebooting it, which had no effect. Then I tried turning on “Smart Switch Network” (it was off by default), which didn’t work, so I turned it back off.  The phone doesn’t automatically switch to 4G when it loses the network connection. It just won’t connect to anything anymore until I manually turn Wi-Fi off, then back on.  If it matters, my cell provider is AT&T, my internet is Comcast, and my wireless router is a Cisco Linksys E4200. 

              Any tips appreciated! Thank you. — Daniel

              Solution: Hi Daniel. If this issue started happening right after updating to Lollipop, the reason for it may either be a third party app or a glitch in the firmware itself. To rule out a possible third party issue, boot the phone in Safe Mode and observe the device for a few hours. If the issue remains even when in safe mode, try to delete the phone’s cache partition. If the problem continues to plague the phone though, you may have to eventually do a factory reset.

              Problem #4: Samsung Galaxy S6 showing “504” error  when attempting to connect to the internet

              Good afternoon. I have had my Galaxy S6 for about a month now and for the last 2 weeks I have been experiencing a total loss of Network. I am aware that there are not enough 4G towers in South Africa as mentioned by Samsung, they switched the network to 3G. We thought the problem was sorted, to no avail.

              There is more than enough Data on my phone to accommodate usage. It comes up with a “504” error when I go onto the Internet. I have to refresh up to 9 times before it eventually goes into the site, but loses network again after I click on something. My banking app also shows no connection as well as my Google Play Store. My e-mails are coming though and I have no problems with WhatsApp Messenger. I can go onto Samsung Apps with no difficulty. I am about to throw this phone off a 5 story building. Please help. Very Frustrated. Kind regards. — Carina

              Solution:  Hi Carina. The “504” error code is not unique to your Samsung S6. It’s a generic connectivity-related code that will appear to any client, like your phone, when it tries to establish a connection to a remote server. What basically happens when this code appears is that a remote server fails to receive timely response from another server it is talking to. The error is also displayed when a server is down or unresponsive. This is, most of the time, a server-side issue although it can also occur if a device like your phone will be unable to maintain a stable connection to, say Google Play Store server, or any other remote server via your browser or app.

              In your case, the problem may be due to weak cellular signal or latency. We suggest that you work with your service provider on fixing a possible network, signal, or coverage issues. If you are in an area with poor cellular signal, this might very well be the reason for the error.

              On your end, you can try to make sure that your phone does not have any underlying software problems by deleing the phone’s cache partition and doing a factory reset. These procedures rule out possible firmware problems on your phone before you talk to your service provider.

              A good indicator though for a possible network-related cause of the problem is when other smartphones or wireless devices using the same provider encounter the same 504 error. If you have another smartphone, try to insert your SIM card in that device and log in to your account so you can replicate the problem.

              Let us know, if you can, by sending us another email on the result of these steps.

               

               

              Engage with us

              If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

              When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

              TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

              Samsung Galaxy S6 Problems, Errors, Glitches, Solutions & Troubleshooting Guides [Part 5]

              Galaxy S6

              Hey guys, welcome to the 5th part of our Samsung Galaxy S6 Troubleshooting series wherein we provide free support to our readers by answering their questions/problems. Since we started supporting this device, we already received more than 200 emails. In this post, I addressed ten emails, so if you already contacted us, skim through the page to see if your concern is among the ones I cited.

              This is the free service we provide so you may contact us any time you want. You can send us emails at [email protected] or post on our Facebook and Google+ page. Also provide as much details as possible because the information you provide, the easier for us to help you.

              Now, these are the problems I addressed in this post. Click on any one of them to jump to a specific problem:

              1. Galaxy S6 Wi-Fi Doesn’t Override Mobile Data
              2. Double-click Home Button To Bypass Fingerprint
              3. Galaxy S6 Won’t Charge, Won’t Turn On
              4. Galaxy S6 Internet Connection Problem Over Wi-Fi
              5. User Can’t Find/Delete A Photo Saved on Galaxy S6
              6. Prevent Galaxy S6 From Sending Text Messages To Outlook
              7. Galaxy S6 Issues With Text Messages
              8. Galaxy S6 Camera Mode Download Icon Not Shown
              9. Galaxy S6 Takes So Long To Send MMS Messages
              10. Galaxy S6 Contacts App Freezing

              Galaxy S6 Wi-Fi Doesn’t Override Mobile Data

              Problem: Good evening,

              First, let me say that I’m enjoying the info already on your website. It’s been helpful as I transfer from my S3 to S6.

              One issue I’ve encountered that I haven’t seen (or overlooked) is Wifi not overriding mobile data. On my s3, but were turned on and Wifi would automatically override mobile data and.or mobile data would automatically turn-off when I connected to a wifi spot.

              This is NOT happening with the s6. I have to manually turnoff mobile data for apps/system to use WIFI.

              Any help would be greatly appreciated. Sometimes I forget to turn off/on the mobile data and miss emails/notifications and/or run up my data usage.

              Thanks! — Sabrina

              Solution: Hello Sabrina! There’s no problem with your phone. There’s just one setting you have to enable so the phone will automatically connect to known Wi-Fi networks when in range.

              1. From the Home screen, tap the Apps icon.
              2. Find and tap Settings.
              3. Touch Wi-Fi, and then More.
              4. Touch Smart Network Switch.
              5. Turn it On.

              I hope this helps.

              Double-click Home Button To Bypass Fingerprint

              Description: Hi, I just found out that with the fingerprint security feature on, when the screen is locked you can still by pass it by double clicking the home button to unlock the phone.

              This only happens with the fingerprint security option. Please help. Thank you. Regards, Tokunbo.

              Answer: Yes, there were a few owners who also reported this but it doesn’t happen to the majority. It’s a bug or glitch in the system and it will be patched by the recent updates for sure. But, anyway, thanks for sharing this experience of yours, Tokunbo.

              Galaxy S6 Won’t Charge, Won’t Turn On

              Problem 1: My new Galaxy S6 just died on me. I thought it was just because the battery was drained so I plugged it in but it wasn’t charging. I left it plugged in for 2 hours already and the usual charging icon doesn’t show. I am using the original charger, the phone has not been dropped or submerged in water and it’s barely a month old. I really don’t know what happened to it let alone fix the problem. So, I need your help or suggestions. Thanks. — Liv

              Problem 2: Hi guys, I have the Samsung Galaxy S6 and for some reason the device has died. It won’t charge or reboot. Any suggestions? Thanks. — Peter

              Suggestion: Based on these descriptions alone, it is apparent that it’s a hardware problem. Probably, the battery has been completely depleted that the phone can’t even turn itself on. So, the real problem here is either the charging unit or the phone itself. Since your phones are new and still within warranty period, send it in so that Samsung techs can take a look at it. Try negotiating with your provider or the retailer you bought it from as you may still be entitled to get a brand-new unit for replacement.

              Galaxy S6 Internet Connection Problem Over Wi-Fi

              Problem: I just got the Samsung Galaxy S6 last week and I am having Internet connection problems. The main instance: I cannot stream pandora over wifi. If I turn off wifi, I can stream over data. If I go to google, I can stream a song on youtube over wifi (with data on or off). At first I thought it was a pandora issue and tried the typical list (uninstall/reinstall, reboot, change app settings), but then I saw a problem in words with friends: the dictionary (pulled from dictionary.com) would not load on wifi. If I turned off wifi, if would load right away on data. And I could easily go to the dictionary webpage on wifi. I did a speed test and my wifi is plenty strong (over 50 mbps).

              Unrelated, I was having trouble making calls, so I enabled advanced calling. Otherwise, I haven’t made major changes to the phone. Help? Thanks, Julia.

              Troubleshooting: Hi Julia. Apparently, this problem isn’t app-specific because it doesn’t happen to just one application. Thanks for ruling out that possibility, we can now focus on troubleshooting Wi-Fi.

              Julia, the S6 has a feature that allows it to automatically switch between network when both the Wi-Fi and mobile data are enabled. So, the first thing I want you to do is disable it:

              1. From the Home screen, tap the Apps icon.
              2. Find and tap Settings.
              3. Touch Wi-Fi, and then More.
              4. Touch Smart Network Switch.
              5. Turn it Off.
              6. Reboot the phone.

              After the reboot, make sure the phone is connected to your Wi-Fi network and then try to browse the web to see if there’s an active internet connection. If there is, open the app you were having problems with. If those apps can pull down data just fine, then the reason why your internet connection was intermittent is that the phone keeps switching between networks and that interrupts the connection during transition.

              However, if the problem still persists after all those procedures, try disabling the mobile data and then try to see if there’s an active internet connection. If not, “forget” your Wi-Fi network from your phone and let the device detect and reconnect to it, and then test your connection again. If the connection is still messed up, reboot your network equipment such your router and/or modem and try again.

              If all else fails, send the phone in for repair. It must be a hardware issue more than anything else.

              User Can’t Find/Delete A Photo Saved on Galaxy S6

              Problem: Hi, first of all, thank you so much for thedroidguy.com. This site has been most helpful and informative.

              My question is on Messages, Settings, Backgrounds and Bubbles I added a photo that I would like to delete, but I have been unable to find a way to do this. Can you help? Thanks in advance. Sincerely, Maggie.

              Troubleshooting: Hello Maggie. I don’t know what picture you added but the only way to change the background is under Backgrounds and bubbles. But since it’\s not working for you, then revert all settings of the Messages app to default by clearing its cache and data. In case the photo you added was taken by your camera, it must be saved under DCIM folder in your phone’s memory. You can delete the photo from there.

              Prevent Galaxy S6 From Sending Text Messages To Outlook

              Problem: Hi, my texts are automatically being sent to outlook. How do I turn this off? I have seen some old posts that indicate turning off SMS sync. That does not appear to be an option on the S6. Would greatly appreciate your help. Take care. — Bob

              Troubleshooting: Hey Bob! The setting for that feature is still there. Just follow these steps and you’ll be fine:

              1. Open the Email app.
              2. Tap on “More” on the top right corner.
              3. Choose Settings.
              4. Tap the Account you want to edit.
              5. Scroll all the way down to find Sync Messages.
              6. Turn the feature off.

              Note that only the sync for text messages will be turned off and not emails.

              Galaxy S6 Issues With Text Messages

              Problem: I need help with Galaxy S6. I can not text my Daughter. I send a msg., my phone says “Delivered”, she never gets my msg. All other texts go through. I tried to delete the contact, and set her up again…didn’t work. — Danielle

              Troubleshooting: Hi Danielle! If all other text messages go through in your daughter’s phone, then your number may have been blocked. Tell her delete your number from reject list or whatever the term used to described blocked numbers. It could have been more helpful if you told us what the phone of your daughter is. But the thing is you can’t fix this problem because it’s on your end, it’s hers.

              Galaxy S6 Camera Mode Download Icon Not Shown

              Problem: Hi droid guy. So I got my S6 and launched my camera to download new features. However when I enter mode an option to download is not displayed. I have attached a screen grab. Also I want to add folders but when I long press on the homepage nothing happens. Please help. Thanks. — Saadiya

              Troubleshooting: A number of Galaxy S6 and S6 Edge owners reported to have encountered this problem. Apparently, it’s just a glitch. Some say a reboot can it while others said clearing the cache and data of the Camera app will take care of the problem. So, please try those procedures.

              Galaxy S6 Takes So Long To Send MMS Messages

              Problem: Hi whenever I try and send a picture message it takes upwards of 10mins. When i first got the phone about 1 month ago it was sending pics fine, only since just before the weekend it has started to take a long time, i send pics daily for work. I have tried restarting by holding power button and pressing restart and also powering off and back on, but none of these work, if you know of anything to help please suggest, thanks heaps! — Tasman

              Related Problem: Hi there, I have the new Samsung Galaxy S6. I have been having a problem with pictures in text messages disappearing. I will get a notification on the lock screen but when I open the text it isn’t there. Can you help? — Sarh

              Troubleshooting: Hey Tasman! Make sure mobile data is enabled as it is required to be able to send and receive picture messages or MMS. Secondly, check the APN settings in your phone to see if they conform with the settings provided your service provider. If you don’t know the correct APN, call your service provider and ask for at the same time, inquire about your account status. When it comes to MMS, everything boils down to mobile data and APN.

              Galaxy S6 Contacts App Freezing

              Problem: Hi. Please can you help me with this:

              1. I use the Gmail app (big red M) for my email. When composing an email I cannot get my Gmail Groups to insert in the To: field, although I can see them in my Contacts app. (See screen shot attached showing apps I am using. Icon 5 and 7 from top left corner).
              2. So in Gmail, I go to Compose then use menu to select “Add from contacts” and the window freezes. (See 2nd screen shot attached) and I have to close the app. Despite repeatedly trying I get the same freeze taking place.

              I’d be grateful for your help. Thanks. Best regards, Ken.

              Troubleshooting: Hi Ken. There are two possibilities here, either it’s just a minor app problem or it’s a more complicated firmware issue.

              Let’s set aside the issue with Gmail because, apparently, it happens because the Contacts app is not responding the way it should. I believe that if you can fix the issue with Contacts, the other problem will also be fixed. And since the error message speaks of a specific app, the basic troubleshooting procedure is to clear the cache and data of the problematic app, in this case, it’s Contacts. If that won’t work, then there’s no other option but to hard reset the phone.

              Full Hard Reset

              1. Turn off your Samsung Galaxy S6 Edge.
              2. Press and hold the Volume Up, Home and Power keys together.
              3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
              4. Wait until the Android Recovery Screen appears after about 30 seconds.
              5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
              6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
              7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

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