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Galaxy S6 Edge Plus

How to fix Samsung Galaxy S6 Edge Plus mobile data issues

The #internet is one of the reasons why smartphones like your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6Edge) were built and there are two basic ways you can have a connection; either through a Wi-Fi network or mobile data. Now, in this post, I will tackle the most common mobile data issues that have been reported to us since the Edge+ was released. And to give you an overview, here are the topics you can find on this page:

For those who have different issues, visit our S6 Edge+ troubleshooting page. We list down every problem we address each week on that page so try to find issues related to yours and use the suggested solutions. If they won’t work or you can’t find something similar to what your experiencing, feel free to contact us. Just fill up this form and hit submit. We’re always willing to help you.

Samsung-Galaxy-S6-Edge-Plus-Mobile-Data-Problems


Mobile data connection keeps dropping

Problem: I have an S6 Edge Plus and while I’m enjoying its features and performance, there’s one problem I encountered. The mobile data keeps on dropping like crazy; one second I’m connected, then a few moments later the connection drops. It does this the entire day that’s why I often connect to a Wi-Fi network at work but the problem is when I’m at home because I don’t have Wi-Fi. Do you know how to fix this?

Troubleshooting: This kind of problem needs further observation because, as you said, the phone can connect to the internet via mobile data but then suddenly drops. It could be a network problem, a firmware issue or even a hardware glitch. To troubleshoot this problem, the first thing you have to do is rule out the possibility that third-party apps and/or services are causing it. So, boot your phone in safe mode first:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Try to browse the web, use Facebook or Twitter, or download some apps while in safe mode to see if the connection would still drop. If so, then you must wipe the cache partition to delete system caches. You haven’t mentioned about an update but if you happen to download one prior to this problem, then the cause might be just some corrupt caches.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition didn’t fix the problem, then at this point, there’s one thing left to do and that’s the master reset. However, I suggest you call your service provider first and inquire whether it’s a network problem or not. Wireless companies often don’t want to tell their customers that they have issues with their network so expect that the rep will ask you to troubleshoot the problem but you already done that. If the rep can’t offer a resolution, backup your data and do the master reset before going to the tech.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Phone can’t connect to mobile data network after an update (AT&T)

Problem: There was a minor update that I installed in my phone and right after the reboot, the device just can’t connect to the internet. I have no email, can’t browse, no twitter and all. If I’d known this would happen, I would never should have installed it, although I really didn’t have a choice that time because the notification just wouldn’t go away. Help me figure out what the issue is. Thanks a lot!

Solution: I believe you are using the GMS variant of the S6 Edge Plus and if this problem occurred immediately after a firmware update, then it must have something to do with the APN; either it was messed up or was totally reset leaving the device to use the default APN, which is apparently not AT&T’s.

Call your service provider, ask the rep for the correct APN and have him/her walk you through in setting it up on your phone. Once everything is set, you can have your internet back as well as all other services that require mobile data.

Cannot send picture and/or group messages

Problem: For some reason my S6 Edge Plus cannot send and receive MMS and group messages although it used to without any problem before. I really don’t know what happened but this problem just happened one day and it hasn’t been fixed since. I think it’s been about 5 days since I last receive and send MMS and group messages to my friends. How do I fix this?

Troubleshooting: MMS and group messages require mobile data to be enabled to go through. So, that’s the first thing you should check. If it’s already turned on, try turning it off and then on again to see if that makes a difference. If not, then it must have something to do with the APN. Call your provider and ask for it. More often, the rep will guide you through in setting it up since the company needs to make sure their subscribers are connected to the network.

Mobile data signal drops, phone connects to Wi-Fi (Sprint)

Problem: I am usually connected to the mobile data although we have Wi-Fi at home. The weird problem is when I’m in an area where there is a trusted network in range, my S6 Edge Plus may drop out of mobile data and connect to the Wi-Fi network although it doesn’t happen all the time. What I want with my phone is for it to stay connected to one network and switch only when I make it to. How can I do that? Thanks for your help.

Solution: There’s a setting for that. Just follow the steps below and you’ll be good:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

Mobile data connection is very slow

Problem: Hello guys. So I got myself a nice Galaxy S6 Edge Plus together with an unlimited data plan but I noticed that for 3 months now the connection would become very, very slow starting the middle of the month and then it will be fast again from first week to second or third week. Why is that? I am video kind of guy so I often stream videos on Youtube and other video sites plus I also watch movies online and sometimes tether my connection to my iPad. I don’t have Wi-Fi at home and I can’t connect to Wi-Fi at work. So 24/7 my phone is connected to the network. The reason why I signed up for an unlimited plan is so that I can enjoy watching videos but apparently I can’t because the videos will keep buffering. How can I fix this? Thanks.

Suggestion: The “unlimited data” plan is a myth. Sure you can be connected to the internet the entire month but as you said, your connection becomes crappy after some time. There’s one reason to it–your connection is throttled.

All connections are capped and you reach that threshold, your connection will be throttled from 4G to 3G or worse, 2G. There’s nothing you can do to fix that except minimize your streaming activities or call your provider and inquire if they can upgrade your account to have higher cap than the one you have now.

Apps won’t update automatically when connected to mobile data

Problem: When I’m at home, I am connected to my home Wi-Fi network but when I’m at work, I’m on mobile data because my company doesn’t allow us to connect to its network for some security reasons. Now my problem is my S6 Edge Plus won’t update the apps when I’m connected to mobile data. When I’m on WiFi, apps will be updated automatically and I want the same thing when on mobile data. How can I do that? Thank you very much!

Solution: Well, there’s a setting for that and it’s in the Play Store not your phone’s Settings page. Here’s how you do it:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Choose Settings.
  5. Now, tap on Auto-update apps.
  6. To enable automatic application updates when connected to both Wi-Fi and mobile data, tap Auto-update apps at any time.

Hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus showing “Unfortunately, Messages has stopped” error, more texting related issues

The error “Unfortunately, Messages has stopped” means the app you use for texting has crashed for some reason and some Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) owners encountered this problem immediately after a firmware update. App crashes may occur if some caches or data got corrupted after the update. It’s the first problem I addressed here so continue reading to learn how to deal with it in case it happens to you in the future.

Samsung-Galaxy-S6-Edge-Plus-Texting-Problems

There are several other texting problems I included in this post so try skim through the page to see if your concern was addressed. If you are looking for a solution to a different problem, then visit our S6 Edge+ troubleshooting page. Find issues that are related to yours and try the solutions we suggested. If they won’t work, fill up this form and hit submit to contact us.

Here’s the list of the problems tackled in this post…

  1. Galaxy S6 Edge+ shows “Unfortunately, Messages has stopped” error
  2. New Galaxy S6 Edge+ can’t send pictures
  3. MMS shows a different time
  4. Can’t attach pictures to text messages
  5. Cannot send MMS but can receive them
  6. Group Messages are receive as MMS
  7. Can’t send picture messages over Wi-Fi

 

Galaxy S6 Edge+ shows “Unfortunately, Messages has stopped” error

Problem: For some reason an error started to pop up yesterday and the thing is, it’s a very important app that keeps crashing–Messages. Whenever I open the app to text, it says, “Unfortunately, Messages has stopped” and I have no other option but to hit OK and then it closes. When I open it again, the same thing happens. There might have been an update as I receive a notification days earlier and yesterday, I think I might have installed it as the notification is gone. Is it possible that an update ruined my phone? Help me please. Thanks.

Troubleshooting: As to your question, yes, it’s possible that an update may “mess” up your phone but not ruin or damage. This problem (app crash) is actually common during updates regardless whether it’s a major or a small one because it is inevitable that some caches may not work after the new firmware has been downloaded and installed. But don’t worry, more often than not, app crashes are minor issues and the first thing you should do is wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition didn’t fix the problem, you need to try to go after the app that’s crashing, in this case, it’s the Messages app. Clear it’s cache and data by following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data.

Lastly, if the error messages won’t go away after those procedures, then backup all your data and perform the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

New Galaxy S6 Edge+ can’t send pictures

Problem: Hi. So I bought a new Galaxy S6 Edge+ and have everything setup by my provider. The internet works fine as I’m connected to my Wi-Fi network, my email goes through and I can receive them, text messages come in, pretty much everything is setup except one, picture messages. Whenever I send one it fails and whenever my son sends me one, I can’t view it. Is there a problem with my phone? If so, how can I fix it?

Troubleshooting: Multimedia messages (MMS) or picture messages need mobile data to be sent or received. That said, the first thing you should do is check whether mobile data is turned on or not.

  • From the Home screen, tap Apps icon.
  • Find and tap Settings.
  • Scroll to and tap Data usage.
  • Tap the Mobile data switch to On.

If mobile data has already been turned on and you still can’t send pictures as texts, then it must have something to do with the APN settings in your phone. Call your provider and ask the rep to give you the correct APN and then have him or her walk you through in making sure your phone has been properly setup to use the correct APN.

MMS shows a different time

Problem: When I receive an MMS, its displaying the wrong time it was sent by the other user. It will say that I had received it a few hours before when actually the time should of been what ever the present time was. I have checked with the senders and they verified it was not sent at that time being displayed under the message.

Answer: Just make sure your phone time and date are set correctly or properly synced. Experiment with Automatic time; you may turn it off or on to see if that makes a difference. As far as this problem is concerned, it’s just a syncing issue.

Can’t attach pictures to text messages

Problem: Phone won’t attach MMS. I’ve read the article, so should i just wait for an update for my s6 edge+ ? I’ve factory rested it and it still cant attach. It happened on day 1. Should i go and turn it in?

Answer: It’s obviously a bug and we, as end users, can’t do anything about it. It’s up for Samsung when to roll out an update to patch it. So yes, just wait it out. But you can still send a picture as a text, although you couldn’t include actual texts with it. Just open the picture in Gallery and there are a bunch of sharing options there, choose the messaging app and that’s it.

Cannot send MMS but can receive them

Problem: I cannot sent MMS messages. I can receive them, but when I go to send one it just says sending and finally comes back and says sending failed. Any ideas?

Answer: Call your service provider and ask the representative for the correct message center number and then edit that one that’s in your phone.

  1. Open the Messages app.
  2. Tap More.
  3. Choose Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message center.
  7. Enter the correct number.
  8. Tap Set.

Group Messages are receive as MMS

Problem: My group Messages I don’t receive them like message, I receive them like pictures and I have to use data usage so I can see them. My friends have iPhone and Samsung Galaxy. Do you any solutions? Because on the older phones I can receive group messages without using data usage.

Answer: Well, group messages are now considered as MMS and you need mobile data to send and receive them. There’s no flex on this one, this is how it works now and there’s nothing we can do about it.

Can’t send picture messages over Wi-Fi

Problem: My messaging app will not allow me to send or receive picture messages while connected to the Wi-Fi. If I turn it off and just go over 4G the picture will go through.

Answer: It’s because MMS or picture messages are transmitted over mobile data and not through Wi-Fi networks. But you can still send them while using Wi-Fi provided that mobile data is also enabled in your phone.

  • From the Home screen, tap Apps icon.
  • Find and tap Settings.
  • Scroll to and tap Data usage.
  • Tap the Mobile data switch to On.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Troubleshooting Samsung Galaxy S6 Edge Plus slow charging issue

Slow charging seems to be one of the most common problems reported by #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owners. In fact, we already received hundreds of complaints about this specific problem since it was released last year and we already published some posts that addressed it.

Galaxy-S6-Edge-Plus-slow-charging

With Galaxy S6 and S6 Edge already started receiving the Marshmallow update, soon enough S6 Edge Plus owners will receive notifications about the update. The question is, will the new firmware fix charging issues?

One of the selling points of this phone is the fast charging feature and owners actually expected it that’s why there are so many owners who are worried when the device charges at a normal pace. But just to make things a little clearer here, just because the device isn’t fast-charging doesn’t mean it’s already a slow charging issue. The normal charging pace may take a couple of hours to fully-charge the battery but if you’re experiencing a slow charging issue, it will take several hours to reach a certain percentage and the battery isn’t fully-charged.

Read on to learn how to troubleshoot slow charging problem with the Samsung Galaxy S6 Edge Plus but please bear in mind that the purpose of this post is to learn what the problem is. There’s no guarantee that you can fix your problem alone especially if it’s a hardware or accessory issue.

For those who have other issues, visit our troubleshooting page for it contains all the problems we already addressed. Find ones that are relevant or similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire.

Slow Charging Problems

Hi having problem with my Galaxy S6 Edge Plus as I plug it in to charge over night but it only seems to get to 60/70 % and no further and also not get fast charge service anymore either I am using the factory charger and have only had the phone since end of September so not that long?

While I am on video chat my phone will not charge. I have it plugged into my charger but the battery percentage just keeps dropping.

Fast charging is not working while it is plugged into the adaptive fast charger came with the phone.

Possible Causes

Just because it’s a charging issue doesn’t mean it’s a charger or battery problem. The operating system as well as the apps can also be factors why the device is slow charging or not charging at all. The key to determining what the culprit is to do thorough troubleshooting and based on the complaints we received, here are the possible causes of this problem:

  • An heavy app or game is running in the background
  • A lot of apps and services are running in the background
  • Recent firmware update triggered slow charging
  • Damaged charger or broken USB cable
  • Damaged USB port

Step-by-step Troubleshooting

With your files and data in mind, we need to follow a safe procedure and make reset the last resort. Again, the problem may be a firmware issue and that’s the reason why we should consider factory reset but only after ruling out every possibility.

Step 1: For issue that might have been caused by third-party apps

Slow charging can be caused by third-party apps. For instance, if you’re not aware that a heavy app or a game is running in the background, it may be sucking up the juice faster than usual not to mention that it will cause general performance issues such as slowing down, freezing, lagging and random reboots.

Hit the Recent apps key and try to swipe off all apps you can see on the list. Should the problem persist, try to boot your device in safe mode to temporarily disable all third-party apps and services. Here’s how you do it…

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  1. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

By doing so, you have already isolated the problem. If it still occurs in that state, it means none of your downloaded apps and associated services are causing the problem. So, you have to proceed ruling out the possibility that one of the pre-installed apps causes it or it’s a firmware problem after all.

However, if the problem didn’t occur in safe mode and you don’t know which app is causing it, just try to backup all your data and files and do the master reset (step-by-step instructions is in the last step below).

Step 2: If slow charging occurred after a firmware update

In preparation for the Marshmallow, Samsung and service providers rolled out minor updates to patch things up. If the slow charging issue occurred after one of those updates, then there’s a chance that it was caused by some corrupt caches or data. In this step, you will transition from suspecting it’s the apps that caused the issue to the firmware. That said, you should delete the system cache first.

By booting in recovery mode, you will have access to low-level procedures that will help you fix problems with your phone. In this case, you need to choose ‘wipe cache partition’ and reboot your device after. Here’s the step by step guide on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Physically inspect the power adapter and USB cable

I understand it will a hassle to backup your data and immediately proceed with the reset so let’s make that our last resort.

In this step, you need to physically check the power adapter or charger for any form of misalignment in its pins. Just check the port and you’ll see immediately if there are irregularities.

Assuming the charger looks good, there’s no way you can verify if it’s still giving out the correct current so to rule this possibility out, simply use a different charger. You can borrow from other S6 Edge Plus owners or invest in a new one.

If the phone charges normally with other chargers, then it means the original one is already damaged and it needs replacement. However, should the problem remain, try to inspect the USB cord for some breakage or debris that partially block the pins from making good contact with the phone’s and charger’s receptors.

You may use a brush to clean both ends to see if that makes a difference. If not, then the problem must be with the phone.

Step 4: Check the USB port for some debris, dirt or lint

It is always important that the pins in the utility port are clean. You may use a Q tip to clean it out or toothpick to get rid of the debris if there’s any. If the port looks clean and no pins are misaligned, then there’s a chance the cable doesn’t fit well in it. Loose contact may also cause slow, interrupted or not charging issues. You can determine this by inserting the cable to the port and slightly pushing it up and down, right and left just to see if there’s some kind of a play. If there is, then try a new cable, otherwise, there’s a chance the problem is on the inside.

Step 5: Turn off the device and plug it in

Now, this step is more of a probing procedure than anything else to confirm if there really is a problem inside the phone. If the device is powered off, all apps and components won’t use battery and the charger should be able to charge quickly especially that fast charging is enabled.

If the device charges slowly even if it’s turned off, then it’s confirmed there’s a problem with it. It’s either the battery or one of the chips. You need to have a technician check it for you.

Step 6: If all else fails and before sending the device for repair, do the master reset

It must be the final troubleshooting step for this kind of problem. It will rule out all other possibilities and wipe out your personal information just before you send the device in for repair.

Assuming the problem was caused by some apps, reset will uninstall them and so the problem will be fixed. If it was a firmware issue that wasn’t fixed by wiping the cache partition, then it could that some data got corrupted and doing the master reset will reformat both the data and cache partitions, of course, it will fix the issue. Here’s how you do it…

  1. Backup all your data or files.
  2. Remove Google account.
  3. Disengage screen locks.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem remained, send the phone for repair.

Related Problems

Q:I have to plug in and unplug my charger about 15 to 20 times before it fast charges, and when I plug in the charger the estimate time is always like 3 hours or more until I get it to fast charge. But it works well when I finally get it. After a few tries. (Fast charging)

A: Just make sure the screen is off and the phone doesn’t heat up for the fast charging to work. Better yet, turn the phone off while charging.

Q: “The battery is draining fast and it’s getting really warm even hot sometimes and the fast charger says it’s fully charged but by it’s 60%.”

A: Try wiping the cache partition to rectify the incorrect battery percentage reading and then try to turn off the phone and plug it until fully-charged. If it won’t work, then do the master reset.

Q:The battery in the phone died and the phone was plugged in to charge, after 2 hours of charging the phone only display the word Samsung with some blue dots going on and off. When you press the power button nothing happens.

A: System crash. That’s all there is to it. Just press and hold the Volume Down and Power keys for 10 to 15 seconds and the phone should reboot normally and the problem fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus stuck or won’t boot up, boot loops, fix more firmware issues [w/ Troubleshooting Tips]

Among the most common firmware issues with Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) include being stuck during boot up, won’t boot up successfully, can’t get out of boot loop, devices becomes unresponsive, black screen, and many more!

Galaxy-S6-Edge-Plus-Recovery-Mode

Firmware issues don’t occur without being triggered. A system crash, on the other hand, is yet another form of firmware issue but it’s not really serious as it can occur without apparent reason or due to rogue apps. For serious issue, you need to do some basic troubleshooting to determine what the problem is and whether or not it can be fixed without a help from a technician.

Basic Troubleshooting Tips for Firmware Issues

Here are some procedures you can use if you suspect your Galaxy S6 Edge Plus is suffering from any firmware issues:

Step 1: Forced Reboot – press and hold the Volume Down and Power keys for 10 to 15 seconds to see if the phone reboots. Regardless whether your device is on or off, you must do this before doing any other troubleshooting procedures. This is a very effective procedure for system crashes and minor hardware and firmware glitches.

Step 2: Boot the phone in safe mode – do this if the phone get stuck somewhere during boot up process. It will isolate the problem immediately; if it was caused by a third-party app, then the device will boot up in safe mode without a problem and continues to operate in that state normally, otherwise, it’s either the pre-installed apps or the firmware itself that has issues.

Step 3: Delete all system caches – for boot loops, stuck on logo, can’t boot up successfully and random reboots after a firmware update or if there’s no apparent reason, wiping the cache partition is often the most effective procedure and requires minimal effort on user’s end. It must be done prior to the master reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Try doing the master reset – if everything else fails, you can do the master reset to bring the device back to its factory default settings. While very effective, the downside of this procedure is you need to go through the hassle of backing up your data and files if you don’t want to lose them. In cases like the phone can’t boot up normally or in safe mode, then you will lose everything. It is also necessary before sending the phone in for repair.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 5: Flash the stock firmware – now, for users out there who are brave enough to take the risk and end up having issues with the phone after rooting and manually installing custom ROMs and firmware, this procedure should come in handy. It serves like a fail-safe. If flashing custom ROMs didn’t work well, you always have the option to flash the stock firmware back provided your phone can still boot in Download or Odin mode.

Continue reading below to learn more about some firmware issues you may not have encountered before. Here’s the list of the problems I cited in this articles…

  1. S6 Edge Plus showing “Kernel is not SEAndroid enforcing…” error
  2. S6 Edge+ won’t turn on after installing custom recovery via Odin
  3. S6 Edge Plus stuck on boot up screen
  4. S6 Edge+ asking for Google account info after reset and password change
  5. S6 Edge Plus doesn’t have a setting for touchscreen sensitivity
  6. S6 Edge+ vibrates on its own every 5 minutes
  7. S6 Edge Plus can’t get out of boot loop
  8. S6 Edge+ won’t turn on or charge after it was submerged in water for 3 seconds
  9. S6 Edge Plus can’t connect to LTE network

Should you have other issues and need further assistance, feel free to contact us by completing this questionnaire. This is a free service we offer but we need all relevant information about the problem. The more details you provide, the easier for us to help you and the more accurate our solutions will be. Furthermore, we have a troubleshooting page where we keep all problems we addressed before. Find ones that are related to yours and use the solutions we suggested.


S6 Edge Plus showing “Kernel is not SEAndroid enforcing…” error

Problem: One the right hand corner there’s something written in red that says, “KERNEL IS NOT SEANDROID ENFORCING. Custom binary blocked by FAP lock.”

Solution: You should have told us what exactly happened or what you did why this error came out. But anyway, it’s obviously a firmware problem, although we don’t know if the issue started after flashing a custom ROM, another firmware, modem or anything else. The only solution I think would fix this problem is by flashing the stock firmware. The one the phone was running prior to this problem.

S6 Edge+ won’t turn on after installing custom recovery via Odin

Problem: Tried to install custom recovery and after Odin completed, I hit the power, up volume and home button to avoid going into regular recovery. Instead, my phone turned off and I am not able to turn it back on, do any kind of reset that I am aware of or anything else for that matter. I am hoping you may have some suggestions? I am pretty sure the battery doesn’t come out either. HELP!

Troubleshooting: Failed root often results to errors but the phone would still power up. If it won’t respond when you press the power key, there’s a chance it’s a system crash. So, press and hold the Volume Down and Power buttons for 10 to 15 seconds to see if the phone would reboot. If not, then try booting it in recovery mode or download mode. Unless the phone powers on, there’s nothing you can do about the firmware. But I’m wondering, did the Odin process (whatever it is you were doing) complete?

If the phone powers up even in Odin mode, then you can fix whatever problem you have with eyes closed.

S6 Edge Plus stuck on boot up screen

Problem: It won’t go past screen saying this is a Samsung S6 Edge Plus powered by Android screen.

Troubleshooting: At least the phone powers on. What did you do exactly before the phone got stuck on the logo? I’m always curious about these things because they just don’t happen without any reason.

The basic troubleshooting procedures are: wipe the system cache, perform the master reset and flash stock firmware if all else fails.

S6 Edge+ asking for Google account info after reset and password change

Problem: I have hard reset my mobile phone and change the password of my Google account but I am unable to start up my phone due to Google account when ever I put email id main password the device ask me to put the owners ID which was previously synced. Please help me to solve this issue.

Solution: The only solution for you to do is wait for 72 hours and enter the Google account info synced with the phone prior to the reset. It’s just a new security feature Google implemented since Android 5.1.

S6 Edge Plus doesn’t have a setting for touchscreen sensitivity

Problem: I just got the S6 Edge Plus and the sensitivity on the keyboard is ridiculously touchy. I went to Settings>Display  and there is NOT an option to decrease/increase the touch. If I touch it, it doubles/triples. This is driving me crazy.  Please help.

Answer: There’s no setting for touchscreen sensitivity because Samsung thought it wouldn’t be necessary as S6 Edge Plus’ screen is already sensitive enough. But what if the screen becomes too sensitive? No, they haven’t thought of that. So, seriously, you need to contact them to get this problem sorted out, although I suggest you try to do the master reset first before doing so.

S6 Edge+ vibrates on its own every 5 minutes

Problem: Just got the phone yesterday and it’ll just vibrate on its own about every 5 to 10 minutes even when the entire system is on mute.  How can I stop it?

Solution: It must be every 5 minutes because that’s the highest value you can set for the Notification reminder. You may have gone as far as disabling the vibration under Notification settings but the problem remained, right? It’s because the setting for this feature can be found under Accessibility settings. You may turn off Notification reminder or just the vibration. I hope this helps.

S6 Edge Plus can’t get out of boot loop

Problem: Won’t stop booting up. Tried soft resetting and hard resetting nothing worked. I just got this phone 7 days ago. Please help.

Troubleshooting: Of course, it could have been easier for us to determine why the phone entered boot loop if you told us what happened to it or what you did before this. But anyway, do the master reset and if that won’t work either, return the phone and have it replaced.

S6 Edge+ won’t turn on or charge after it was submerged in water for 3 seconds

Problem: So my phone fell in water today and it stayed in there for like only 3 seconds so I didn’t think it was gonna cause any problem. So I left it on and then some few minutes after the screen started shaking and it finally went off, now it wont turn on or charge. So I wanted to know if there’s anything I can do, I have only had this phone for just a week.

Answer: Your phone is neither water-resistant nor water-proof. Even just a few drops of water may result to really serious problems that may leave the phone unusable. In your case, it seems like the water has already done the best thing it can do to any electronic device. That said, you need to visit a local shop and have it checked. Sorry, but there’s nothing we can do on our end about this issue.

S6 Edge Plus can’t connect to LTE network

Problem: Please note I had bought my Samsung S6 Edge Plus 64gb (g928c) from Dubai and I brought it to India without activation. Now when I inserted my Indian SIM after cutting it manually to the nano SIM size. I’m only able to connect to network on GSM (2g only) mode and not on LTE/3g/2g (auto connect) mode. Please help.

Suggestion: Does your service provider offer LTE services? If so, then there must be a different APN settings that you need to set on your phone. I don’t have any clue what your provider is so I suggest you call tech support and ask for it. If, however, the company doesn’t offer LTE services, then there’s nothing you can do about it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge Plus that won’t turn on [Troubleshooting Guide]

Power-related problems are among the most common issues any smartphone owner may encounter so here we are giving you an idea how to troubleshoot a Samsung Galaxy S6 Edge+ (#Samsung #GalaxyS6EdgePlus) that’s not turning or won’t respond to whatever you do.

Samsung-Galaxy-S6-Edge-Plus-Blank-Screen

We actually have received a few emails from our readers who reported that their new devices (a bumped up version of the S6 Edge released 6 months ago) seem frozen and just won’t turn back on after shutting down without apparent reason.

The purpose of this troubleshooting guide is to rule out one possibility at a time until you reach the point where you can pinpoint what the problem is or what caused it. You can then be able to formulate a procedure that will lead to the resolution of the problem or can clearly explain to the technician the issue so that it will be easier for him to troubleshoot and fix it. So, there’s no guaranteed fix here especially for hardware-related issues.

Before we proceed with our troubleshooting, if you have other problems with your phone, visit our Galaxy S6 Edge+ Troubleshooting page as it contains solutions to problems we already addressed. Find issues related to yours and try the existing solutions. If they won’t work for you, then contact us by accurately filling up this form.

Troubleshooting

While we are always careful not to include procedures and steps that could potentially damage your phone, things can happen so please proceed at your own risk. If you’re not comfortable following the steps in this post, seek help from a technician immediately. The Galaxy S6 Edge+ has been released just a few weeks ago so you might be entitled to receive a brand new replacement unit if your phone does behave improperly. But for those who want to try to troubleshoot the problem then read on.

Step 1: Force restart your Galaxy S6 Edge+ 

This is the first thing you should do if your phone refused to come back on after it has shut down without apparent reason. The firmware plays a big role in this problem and you will have to rule that one first because if it just crashed without you knowing it, you won’t be able to fix this problem on your own because the device won’t charge nor turn on.

Unlike the previous models of Galaxy devices, the Galaxy S6 Edge+ didn’t come with a removable battery. So, the supposedly simple procedure is now a bit complicated. Samsung engineers, however, added a new feature that can be carried out by pressing a combination of keys.

To perform a force reboot, press and hold the Volume Down button and the Power key together for 20 to 30 seconds or until your device restarts. This procedure will do the simulated battery disconnect, which is equivalent to the battery pull.

If the phone was just frozen, this will fix it for you.

Step 2: Try charging your phone 

If the phone didn’t respond to the force reboot procedure, then there’s a chance the battery was completely depleted. Try plugging the charger in and see if the phone responds to it.

This procedure is more than just charging your phone. It will actually give you an idea if there’s an issue with the hardware or not because even if it’s off, the LED indicator will still light up when the device is plugged in and can detect current. The screen will also display the usual charging sign.

If none of these signs appear, then it is almost certain that there’s an issue with the hardware and as much as we want to know, there’s not much you can do to find out except send the phone in for repair or replacement.

Step 3: Boot the phone in different modes 

Assuming your Galaxy S6 Edge+ shows the charging signs when plugged in, give it at least 10 minutes to charge before attempting to turn it on. If it still won’t respond, then try booting it up in safe mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

It will rule out the possibility that a third-party has gone rogue causing conflicts in the system that led to system crash. In case this procedure failed, try booting in recovery mode and if it’s successful, wipe the cache partition.

  1. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  2. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  3. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  4. Press the Volume Down key to highlight ‘wipe cache partition.’
  5. Press the Power key to select.
  6. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  7. Press the Power key to restart the device.

Assuming the phone booted up in recovery mode and you’ve successfully wiped the cache partition yet the problem remained, try doing the master reset.

  1. Press and hold the Volume Up, Home and Power keys together.
  2. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  3. Wait until the Android Recovery Screen appears after about 30 seconds.
  4. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  5. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  6. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

This is as far as you can go. Beyond this point, there’s not much you can do.

Step 4: Send the phone in for repair or replacement

You did your part already and at this point, it is almost certain you got yourself a problematic unit. So, it’s time you contacted your service provider or the retailer where you bought the phone and have it repaired or replaced.

A brand new phone should work without any issues and if you’re experiencing this kind of problem, then don’t settle for anything but a replacement.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Google Chrome keeps crashing on Samsung Galaxy S6 Edge Plus [Troubleshooting Guide]

Your #Samsung Galaxy S6 Edge+ (#S6EdgePlus) has two built-in web browsers. The first one is labelled “Internet” and it’s Samsung’s initiative to rename it so that users would find it easier to determine which app will be used by web browsing. The second is Chrome, which is one of the mandatory apps imposed by Google and can be found in every Android device in the market today.

If you own a Samsung Galaxy S6 Edge Plus and are currently bugged by similar problems like some apps are crashing randomly, then continue reading as you may find this post helpful in fixing the problem. In this post, however, I’ll be tackling the error message “Unfortunately, Chrome has stopped” error on a Galaxy S6 Edge+ but for certain some troubleshooting procedures here may work for you, so read on.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

Troubleshooting Galaxy S6 Edge+ showing “Unfortunately, Chrome has stopped” error

We will try to troubleshoot your phone to know why Google Chrome keeps on crashing. This way, we would be able to tell what the problem really is and what needs to be done to get rid of the error and fix the problem for good to prevent it from happening again. But before we jump right into our troubleshooting, here’s one of the messages from our readers that describes exactly how this error happens…

Problem: Hi guys. I have a problem with my phone and I hope you can help me get rid of it. The problem is that an error keeps showing up on my screen saying “Unfortunately, Chrome has stopped.” It’s not giving me anything except that error so I don’t know how to get rid of it or fix the problem so it won’t show up. At first I didn’t mind it but it became annoying that it keeps showing up every couple of minutes or so. I just want my phone to work like before minus the error message and whatever it brings along. By the way my phone is a Galaxy S6 Edge+ and I bought it brand new last year and I’ve taken care of it. I hope this is enough. Thanks.

When this error message bugs you, this is what you’re going to do…

Step 1: Boot your phone up in Safe mode to know if the error still shows up

We have to know first if the error is triggered by a third-party app or if it’s with the app itself. Booting the phone in safe mode will temporarily disable all third-party apps and this will isolate the problem. If the error still shows up while in safe mode, then it might be just an app problem or an issue with the firmware that needs to be addressed immediately. Follow these steps to start your device up in Safe mode and continue your troubleshooting:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Continue using your phone while in this mode to know if the error still shows up. If there’s one specific app that triggers it, then use it until you’re satisfied that the error doesn’t show up anymore. In this case, it’s clear that one or some of the apps you installed is causing the problem.

Step 2: Clear cache and data of suspected third-party apps

You do this if Chrome no longer crashes in safe mode. What you basically have to do is find the app that’s causing the problem and once found, clear it’s cache and data to reset it and let the firmware create a new cache for it.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap suspected.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

But then again, finding the culprit is easier said than done. So, you basically would have to clear caches and data of some apps that you think are causing the problem. If the clearing of caches and data doesn’t work, then you have no other choice but to uninstall them. They’re third-party apps so you can re-download them later. Just follow the same steps as above but hit uninstall.

Step 3: Reset Google Chrome by clearing its cache and data

After resetting suspected apps and the problem remains, then it’s time to go after the Google Chrome itself. You may have to reset it by clearing its cache and data as well but before that, make sure you sync your data with your Google account especially your bookmarks as they’ll be deleted once you do this…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Chrome.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

If the error still shows up after doing this, then you should troubleshoot the firmware.

Step 4: Delete the system caches so they’ll be replaced with new ones

The firmware actually creates temporary files that it uses when using apps or services. These files are called caches wherein they help in making your device run smoothly. While caches get replaced when deleted and normally don’t affect the overall performance of the device, it’s different when they get corrupted and the system continues to use them as there would be some noticeable effects on how the phone behaves. In this case, this is what you have to do:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 5: Backup your files and data and then reset your phone

After doing the previous steps and the problem or the error remained, then it’s time to reset your phone. This will bring it back to its factory default settings or a configuration that works. However, your files, data, apps, pictures, etc. will all be deleted so make sure you make a backup before following these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The error message “Unfortunately, Chrome has stopped” is actually just a minor problem and can be fixed by a reset, so I hope this troubleshooting guide helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus screen is unresponsive & other touch screen issues

Galaxy S6 Edge Plus Screen

Unless your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) suffered liquid or physical damage, an unresponsive screen may either be caused by a glitch in the #firmware or hardware and can easily be fixed.

Galaxy S6 Edge Plus Screen

Welcome to another installment of our troubleshooting series. In this post, I will tackle some screen problems reported by our readers. Among the reasons why the touchscreen becomes unresponsive are rogue apps, corrupted data or cache due to firmware update, some services failed to load during boot up, and Touchwiz UI stopped responding.

Here are the topics I covered in this post…

If you have other issues, visit our troubleshooting page. Find issues that are related to yours and use the solutions we suggested. If they won’t work for you, then contact us by filling up this form.


Number 2 on numeric keypad doesn’t register

Problem: Hi there. I recently attempted to open my Samsung Galaxy S6 Edge+, I use fingerprints as a security measure (after this, I don’t plan on using fingerprints anymore.) It was having trouble scanning my thumb, and after it failed after 5 times, it asked me for my backup password. So I attempted to enter it, but I noticed that the “2” key was not registering. It was either entering 1 or 3, I even tried to use a stylus on the 2 key, nothing was entered. This is problematic, as my backup password contains a 2. I also noticed that all keys below “2” do not register either. I’m confused, and I think it may be a problem with the touchscreen.

I can’t do anything on the phone, other than use the camera (from the lock screen,) attempt to use the fingerprint scanner, and attempt to enter the password but to no avail. Is there anything I can do?

Answer: My question is, have you experienced this problem before you were locked out? If you did, then it must be a touchscreen issue and considering it’s a hardware problem, you need a technician to figure out the fix. More often, it’s just a loose connection and can easily be fixed.

However, if you just encountered this issue, it might be just a minor glitch in the system and it might be solved by wiping the cache partition. So try this procedure first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If it failed, then the next thing you should do is reset the phone not just to try to fix the problem but to also regain access to your device. The compromise is you will lose all your files, pictures, videos, emails, texts, etc. It’s your call but the way I see it, you’re running out of options here.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Upper left corner of the screen doesn’t work all the time

Problem: Sometimes the menu in a screen on the upper left hand corner does not bring a pull down menu.  I can tap it, but doesn’t work.   But if I reset my phone or turn it off and back on, it will work for a while,  then starts again to not respond or allow a pull down menu.

Troubleshooting: Try to observe more closely how frequent the problem occurs and what apps you were using when it manifests. There’s a chance you have some rogue apps that’s interfering with the normal operation of the phone. To isolate the problem, try booting the device in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem still occurs even with all third-party apps disabled, it’s time you did the master reset.

Bottom area of the screen is unresponsive

Problem: The bottom 1/2 inch of my screen doesn’t respond to touch. I can’t accept user agreements, play anything that requires me to touch that certain area  or even respond to texts unless I blow up the lettering to max level and the Enter message bar becomes wider than 1/2 inch so that I can touch it. The sensitivity works anywhere else I touch the screen except for the bottom.

Suggestion: Apparently, it’s an issue with the touchscreen or the digitizer and there’s not much you can do about it except do the master reset before sending the phone for repair. Several months ago, I encountered the same issue only that the unresponsive part was at the right side. It wasn’t an S6 but the reset fixed the problem. It turned out it was a firmware issue that’s why, in your case, reset is worth trying.

Related Problem: Twitter refresh button, instagram profile button, messaging back button. Top left corner of screen and bottom right hand corner of screen stopped working. Auto caps also does not work anymore.

S6 Edge+ goes to other screen when unlocked

Problem: When I swipe my phone to unlock it, it goes to the close all screen and not to my launcher screen. I do a restart or shut down its fine for about 10 or 15 minutes then starts again. I have checked all setting GSM and can’t find issues with them.

Answer: I’m actually a little confused what the “close all screen” looks like. It could have been more helpful if you described it more or sent a screenshot via our email and it could also have been easier if you included the name of the launcher you’re using. It seems to me that you’re using a third-party launcher.

When it comes to Android, everything is all about the hardware, the firmware and the apps. Everything that interacts with the user is an app even the Home screen (when you hit the Home button) is handled by an app or launcher. It seems like the settings were messed up in your device. To fix it, you need to reset the app preferences. You will then be asked to choose which app to use the next time you unlock the screen, choose your launcher.

Pre-boot up screen background turns grayish

Problem: Hi, just recently my screen background goes grayish/black. This is before the lock-screen wallpaper page pops up (right when the phone is ready to turn on).

Answer: Normal. The screen is naturally black when it’s off but when the backlights are lit, that’s when you can see the screen turns grayish but it’s actually still black.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to Fix Samsung Galaxy S6 Edge+ that screen flickers and other screen issues [Troubleshooting Guide]

Here’s another part of #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) issue that our readers are experiencing. Today, I will tackle about the screen flickering issue and frozen or unresponsive display. These screen issues aren’t exclusive to the Galaxy S6 Edge+ but to other Android devices as well. There are two main reasons that triggers this issue; software and hardware issues.

We will be focusing on software issues because we can perform a basic troubleshooting procedure without tearing down your device. Mostly, the screen starts to flicker or become unresponsive if there’s a system glitch or a faulty third-party app.

So, to learn more about the issue and how to avoid it from recurring, just continue reading this post. I will provide basic troubleshooting procedures to narrow down the issue or can totally fix it. On the other hand, bring your device directly to your local tech or to the store where you bought it if the issue remained, it could be hardware-related problem and the screen is needed replacement.

But before anything else though, if you have other problems, make sure you visit our S6 Edge+ troubleshooting page for we have already addressed a lot of issues with this phone. Find issues that are similar with yours and use what we’ve suggested. Should you need more assistance, just fill up our Android issues questionnaire and hit submit to contact us.

Samsung Galaxy S6 Edge Plus screen not working after dropping

Problem: I dropped my phone (Samsung Galaxy S6 Edge Plus) last night (not in water and for the first time ever) and the screen immediately started flickering and then went black.  I rebooted it and it was fine for a few minutes but started flickering again and then went black and wouldn’t come back on.  I charged it and it came back but has been doing this on and off ever since.  Can this be fixed or do I need to just get a new phone?

Solution: In my point of view, it’s obviously a screen problem when you accidentally drop the device but, you can try troubleshooting it if the problem is caused by a software issue. We recommend booting your device to Safe mode first, to determine if it’s caused by a third-party app.

Boot up in Safe mode and remove suspected apps

Now, the purpose of performing this procedure is to make sure that your device is not experiencing any software issue caused by a third-party apps. This is a diagnostic mode that temporarily disable all third-party app and run only the pre-installed, most basic tools are possible to use like sending and receiving text messages and making and answering incoming calls. If your device screen won’t flicker while in this mode, then we are confident that it’s an app causes the issue. Below are the steps how to boot in Safe mode:

  1. Press and hold Power key and Volume down key together until the Samsung Galaxy S6 Edge Plus logo appears.
  2. Quickly release the Power key button but continue holding down the Volume down key
  3. Release the Volume down key if the ‘Safe mode’ appears at the lower left of the screen
  4. Test your device and observe carefully if the device screen still flickers.

If no issue occurs while in this mode, then we recommend to start removing the suspected app. It depends on you how or what app you’re going to remove. If you haven’t tried uninstalling apps before, follow these steps on how to do it:

  1. Go to Settings
  2. Tap Applications
  3. Tap Applications manager
  4. Make sure that you’re inside ‘ALL’ tab, just swipe left or right to navigate through options
  5. Locate the suspected apps, then tap it. NOTE: You can uninstall as many apps as you like
  6. Tap Clear Cache
  7. Tap Clear Data
  8. Go back to Home screen

First off, the purpose of clearing the cache and data is to avoid future issues (error messages, lag issues, etc.) that could give more problems to your device. There’s an instance that uninstalling an app directly might leave some files and rarely causes an issue, it’s better to be safe.

Now, after removing the suspected app, make sure that you observe your device to determine if the screen still flickers.If so, then proceed to the next steps.

Boot in Recovery mode and clear System cache Partition

Similar to Safe mode, this is also a diagnostic mode that will determine if your device will respond using the hardware buttons and other essential components are still working. Here, you can choose from different options, like updating your softwares and other wipe functions, to recover your device and boots up normally. Here’s the easy steps how to boot up in Recovery mode:

  1. Make sure that your Samsung Galaxy S6 Edge Plus  is turned off
  2. Press and hold Power key + Home key + Volume Up key together
  3. Continue holding until the Android mascot appears, then release all keys

In case your device successfully boots up in this mode, we recommend to proceed and wipe the system cache partition. The system cache are temporary files frequently used by the system, clearing it will force the system to create a new one. Actually, in some cases after updating the system software, it can damage or corrupt these files and cause an issue but, it’s rarely to happen. But, just to be safe, it’s better to manually clear it. Don’t worry it’s reset your device.

  1. Navigate using Volume keys and highlight the ‘wipe cache partition’. Press Power key to confirm selection
  2. A message will appear that the process started and finished.
  3. Once done, highlight ‘Reboot system no’ option. Press Power key to confirm.
  4. The restart will take longer than the usual restart. So be patient.

Again, normally use your device and observe if the screen still flickering. If so, then proceed to next procedure below.

Master Reset your Device

Now, this procedure is optional. But, we recommend to start making backups to all important files and save to either your PC or flash drive. It will basically clear all data saved in your device storage and restore it back to default. Otherwise, you can bring your device directly to a tech to determine their findings of the issue. If it is a hardware issue, then most likely they will advise you to change the device screen or they might suggest changing it with a new unit, but it depends.

To backup your important files, you can plug your device to your PC and run the Syncios data transfer. Make sure that the debugging mode is turned on, if you don’t know how to turn it on, then follow the steps below.

  1. Go to Settings
  2. Tap About Phone
  3. Swipe down and locate ‘Build number’, then tap it 7 to 15 times until a message appears ‘Developer mode has been turned on’
  4. Tap back button to go back to Settings menu
  5. Tap Developer options
  6. Tap Allow USB Debugger, then tap OK

Once done, you will be able to see the primary of window of Syncios data transfer and follow the procedures. You can as well go to Settings > Backup and reset > Backup my data > Auto backup > Back up now.

Then proceed and master reset your device, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge Plus
  2. Press and hold Power key + Home key + Volume Up key together
  3. Continue holding until the Samsung Galaxy S6 Edge plus appears, then release all keys
  4. Navigate using Volume keys and highlight ‘wipe data / factory reset’ option. Press Power key to confirm.
  5. Select ‘Yes — delete all user data’ then press Power key to confirm
  6. Once done, select ‘Reboot system now’

Bring the device to the nearest service center

If all procedures fail and the issue still remained, then it is a hardware issue. It could be the screen has the problem and it should be replaced and only the professionals are able to do it.

Samsung Galaxy S6 Edge Plus screen just froze and became unresponsive

Problem: Hey thedroidguy! I know it’s my fault that my phone is acting weird at the moment but I really don’t have a choice. So, what happened was, I was normally using my phone like browsing and playing games. Then, there’s this message came up ‘remote TV’, I don’t know what it was but I know my device have tons of features that I don’t know yet but I think it’s one of ‘em. Anyway, I tap it and then it won’t go out after that, my screen froze up and my phone is totally not responding. I turned it off but I can’t type my password, so my phone is unusable. My question is, is there a way that I can disable this? Or can removed it completely? Any help much appreciated. Thanks in advance.  

Solution: Since you mention that your device display a message ‘remote TV’, then you don’t have to worry because there’s a fix to it but, we can’t guarantee at this moment yet. This is one of many features of Samsung Galaxy S6 Edge+, Smart Remote app, this feature will allow you to use your device as remote of your TV. Now, since you are unable to use your device because it won’t enter the password, then follow these steps below.

Boot in Safe mode and delete Remote setup settings

To successfully boot up to your Home screen, you need to boot your device to Safe mode. This is diagnostic mode that will disable the ‘remote TV’ feature temporarily. Follow the procedure above on how to boot in Safe mode. Once you’re back to the Home screen, delete the ‘Smart Remote app’ settings that you created. Here’s how:

  1. Go to Settings
  2. Tap Applications
  3. Tap Applications Manager
  4. Swipe right to go to ‘ALL’ tab
  5. It will display all the applications in your system, try to locate Smart Remote app
  6. Once located, tap it
  7. Tap Clear cache
  8. Tap Clear data
  9. Go back to Home screen

After clearing the cache and data of Smart Remote app, reboot your device to boot up normally. You will be able to enter your password and boot up to the Home screen. Otherwise, this is a serious issue that can’t be done by booting to Safe mode only, you can follow the rest of the procedures above to narrow down the issue. Or bring it to the nearest local service center and let the tech handle it.

Connect with us

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Galaxy S6 wifi keeps disconnecting, connection slows down after logging in, other issues

Hello Android community! Welcome to another #GalaxyS6 post for the day. In this troubleshooting article, we bring you some answers to wifi and other connectivity problems that were sent our way for the past few days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 wifi keeps disconnecting

Hi. I bought my Galaxy S6 2 years ago through AT&T and love everything about it. Two weeks ago it started having a patchy wifi connectivity problem. I’ve checked our wifi connection & it’s working fine with my tablet & laptop. I’ve also had a new battery installed a couple of months ago. Today I did a number of system diagnostics & none fixed the problem. I finally did a factory reset and still no luck; it still does the exact same thing: connecting for a brief time, then dropping the connection on its own. So i have to keeping disabling/re-enabling wifi every few seconds/minutes to get connected again. I’ve looked at the S8 and don’t like it at all. I’d rather try & fix the wifi if possible, but I don’t know what’s causing it & a repair shop I called didn’t sound that knowledgeable about fixes other than the ones I’ve already done. I’d appreciate your thoughts & advice. Thanks in advance. — Nooshi

Solution: Hi Nooshi. Wifi troubleshooting for Android is limited to software only. If a factory reset won’t fix whatever trouble you have with this function, there must be a hardware issue causing it to malfunction. At times, wifi works erratically due to a coding issue with the operating system.  This usually happens if the networking chip firmware has become outdated, or needs an update. To fix an issue due to such situation, you must install the latest system update. Some Android updates also contain updates for some hardware that require adjustments to their own firmware like the networking chip. This is especially true for your phone modem firmware (baseband). For wifi functionality to work properly, one must only ensure that the operating system is up-to-date.

If your phone is already running the latest available Android software, then there must be a hardware fault causing the glitch. In that case, you need to contact Samsung so they can check the hardware. There’s no better service center to handle the situation than them. We doubt any third party service center can diagnose the issue at all. The most that they can do is to tell you to replace the motherboard if they can’t fix the wifi issue at all.

Problem 2: Galaxy S6 silent/vibrate notification not working properly

My Nougat S6 will not maintain silent or vibrate status. I can use the shade to put it to silence, or the volume control buttons. I have also tried all manner of Play Store apps, widgets, and toggles. The symptom is always the same. The first incoming call remains silent, but it deactivates the silent mode. After that, all notifications and ringers are on full volume. The same thing occurs if it’s on vibrate only. One incoming call, and after that no silence.

Also, if I use the phone to place a call, the same thing happens disengaging silent mode. I have resorted to powering the phone off when I require silent mode. Any ideas? — Patmontgomery

Solution: Hi Patmontgomery. The first troubleshooting step that we want you to try is a cache partition wipe. This will ensure that Android uses a fresh set of system cache when loading apps. Sometimes, a corrupted or outdated system cache can lead to problems so it’s good if you can take this possible hurdle right away. To clear the system cache, follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Verify if a third party app is to blame

There may be a third party app that causes the operating system to mishandle incoming notifications so the next good thing to do is restart the phone to safe mode. We don’t know the full history of your device but usually, problems such as yours occur due to a bad app. To boot to safe mode, kindly do these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Remember, you won’t be able to fix the problem with safe mode. What it does is prevent third party apps from running. So, if your phone works normally and vibrate/silence notification schemes are fine, our suspicion that a third party app is to blame must be right. To know which app is causing the trouble, you must use the method of elimination. Uninstall, observe, uninstall. Repeat the cycle until you’ve pinpointed the cause.

Uninstall specific apps

Apps designed to allow audio customizations can sometimes be problematic as well. If you tend to install apps without checking if they work fine in a particular device, you should seriously reconsider it next time. Not only is installing bad apps a source of bugs but they can steal or compromise your device as well. Be sure that you only add apps from reputable developers.

Install Android and app updates

Some known bugs are fixed by installing updates alone. Make sure that you don’t skip updates for both Android and apps when they become available. Your S6 is set to download and install updates by default. If you changed it before, be sure to do it manually check for updates regularly.

Wipe the phone with factory reset

Finally, consider restoring all software settings back to their defaults should nothing work. This is the most that you can do under the circumstances. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 fail to get signal when not in within network range

I love my Galaxy S6 and have no need or desire to get a newer phone. However, in the last few months I find that whenever I leave my home region, the phone fails to remain connected. Once home again, I get 4G and a few bars. But pretty much everywhere else I go I lose the 4G down to no G, and while I still see some bars I cannot make calls, search the web or even text. Once home, the phone eventually, although not always immediately recovers and I am back to 4G and some bars. When camping last weekend, 15 people, including my wife, all had connectivity. I had no service whatsoever. Otherwise, the phone works perfectly, runs what apps I need, and has given years of positive function. But any time I travel it’s a major issue. It will not even roam. T-Mobile. Any ideas? — Scott

Solution: Hi Scott. Your carrier’s signals can’t be anywhere so your phone will obviously lose signal reception when it’s out of network range.

If both you and your wife’s phones are using T-Mobile and her’s receive signal where yours does not, it must be a phone issue. You must perform some troubleshooting to identify the problem. Make sure to follow our troubleshooting steps given to Patmontgomery above. If the problem continues after doing all of them, there must be a hardware problem with your device. It can be a bad antenna or something deeper in the motherboard. Either case, you’ll need to have a professional run a thorough hardware diagnostics to fix the issue.

Problem 4: Galaxy S6 wifi connection slows down after logging in

Hello. I recently acquired a Samsung Galaxy S6 (T-Mobile version) and when I turn on the Wi-Fi the connection is at 54-38mbps. However, after I press the home or back button to leave the Wi-Fi connection page, it instantly drops down to 1 or 2 mbps. The only way I can temporarily solve this is by holding down the home button and then navigating to a new window. Even then, the connection is fast for about 2-5 minutes, and then it becomes slower and slower. If this is a physical antenna problem why would it work for the first few seconds/minutes, and if it really is a physical problem, can you please explain how to take apart the phone to be fixed? (After looking through a lot of your articles I know you don’t do DIYs but in my case I sorely need it…) Note: I don’t have a SIM card in it, but I don’t think that is the main issue, so I never got to know if it could make phone calls or not, I just can’t connect to my home Wi-Fi which works perfectly on all my other computers/mobile devices. Thanks. —  Ben

Solution: Hi Ben. If by wifi connection page you mean the screen that shows up when you tap wifi network you’re currently connected to (which show 4 things — wifi name, signal strength, security, and IP address), then you’re not really getting an accurate impression of the true wifi speed of said network. The mbps value in Signal strength (in wifi connection page) is the maximum value that the router can provide and not the current internet connection speed. In order to know the real internet connection speed of the wifi network, you can install the Speedtest app from Google Play Store.

If you think your phone has a bad wifi antenna and you want to replace it yourself, look for other websites that can give a good step-by-step instruction. Again, we don’t provide hardware troubleshooting and diagnostics so do more research if you think you can do the repair yourself.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S6 Recovery is not Seandroid Enforcing error, other issues

Modifying your #GalaxyS6 software, whether intentionally or not, can sometimes lead to problems. One of such problems that can happen is the persistent Recovery is not Seandroid Enforcing error. Today, we provide the ways how to address it. We hope you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Steps to do to recover files from a Galaxy S6 that won’t power on

My Galaxy S6 is just over 2 years old. Yesterday, my phone’s screen randomly went black and none of the buttons work now. It was simply laying on the table — no water damage, no overheating, wasn’t dropped. The notification light worked for about 2 hours and then stopped. I plugged it in over night, but it did not show the red charging light in the corner, and it did not vibrate like it normally does when I plug it in (the charging cable is not bad — works with other phone). I even had my husband call me, and it didn’t vibrate. I tried to do a soft reset, and it did not respond. I held down the lock button and volume down button for 60 seconds and tried this multiple times. Nothing. It doesn’t respond or even show up on my computer when I plug it in. I have irreplaceable photos on this phone so I can’t do a hard reset. Verizon was no help, they just tried to sell me a new phone. Can I get this phone worked on and keep all the memory? If I get a new phone, could they transfer everything? — Hannah N.

Solution: Hi Hannah. We understand your concern and you’re not the first time to throw the same question at us. Generally, any smartphone needs to have a working hardware and software in order to allow access to its memory (eMMC NAND flash memory). If your phone does not power on (hopefully due to other hardware malfunction and not because of an eMMC NAND flash memory failure), you must fix this issue first before you can hope to recover your data. Since you’ve already tried all the basic things that you can do on your end to try to make your phone power back on again, we suggest that you do the next logical troubleshooting step of sending the phone in.

Battery must be checked

The main reason for sending the phone in is to determine if battery failure is the cause. We’ve seen a lot of cases wherein bad battery is the primary reason for similar symptoms. The best way to know if your phone’s battery has conked out is to replace it. Replacing the battery in your Galaxy S6 is not easy so you’ll want to let a professional do it for you. While the job can be done by an average Android user, it requires certain tools such as:

  • a spudger tool
  • tweezers
  • a form of heating device like a hair dryer
  • a micro Phillips head screwdriver
  • a new compatible Galaxy S6 battery

Just like when doing any basic electronics maintenance or repair, you also need to have some electronics knowledge relevant for the task.

Once you meet all these basic requirements, you can then attempt to replace the battery on your own. In case you haven’t noticed, replacing the battery is not entirely free, even if you do it yourself. You still have to buy the tools as well as the new replacement piece. On top of the tool and battery replacement expenses, there’s also no guarantee that you’ll be able to fix the phone afterwards. Remember, battery replacement is only one of troubleshooting steps that needs to be done. If a new battery won’t change anything, other hardware failure might be to blame.

Let a professional handle the rest of hardware troubleshooting and diagnostics

Another commonplace reason for an issue like the one you’re experiencing can be a bad power management integrated circuit (IC). This tiny chip is a critical component in making sure that all parts in the motherboard receive the necessary power in order to work. If this chip was damaged for whatever reason, even one failing component can make the entire system to fail. Just like a battery check, the best way to know if this chip is working properly or not is to replace it with a known working one. Since identifying and removing an IC is extremely delicate, we recommend that you let someone who does it for a living do it for you.

Should power IC replacement won’t still fix the problem, the entire repair job may end up with a motherboard replacement (if you want to continue using the phone). This, of course, will make the entire exercise pointless since you want to recover your data first.

Always create a backup

To prevent losing irreplaceable data in the future, always make it a habit of backing up files from time to time. If you have files you can’t afford to lose, back them up as soon as you can since digital storage devices and electronic devices can fail anytime. You can’t always count on repair if your device malfunctions.

Problem 2: Galaxy S6 Recovery is not Seandroid Enforcing error after using Dr. Fone software to unlock screen

I had lost my screen lock password. Used Dr. Fone software to unlock the phone and now my Samsung Galaxy S6 Model SM-G920W8 is stuck on the Recovering screen with a green Android in the center of the display. When I press the Volume Down and Power buttons, the phone goes off and comes back up with first the message “Recovery is not Seandroid Enforcing,” followed by the green android icon with Recovering written below it. This keeps happening in a loop when I press the volume down and power buttons.  Please help!!! — Ramesh Amin

Solution: Hi Ramesh. Recovery is not Seandroid Enforcing error usually comes up when trying to root a device unsuccessfully, or when using third party software to try and make changes to the software, just like what you did. Basically, Recovery is not Seandroid Enforcing error is an indication that Android has been corrupted or not working as expected. Since you can’t simply undo the steps that led to this error, you need to do drastic solutions to fix it. Below are the possible solutions that you can try to fix it.

Perform a master reset

Recovery is not Seandroid Enforcing error fix involves addressing an operating system glitch so basic software troubleshooting won’t help. Unfortunately, this also means reverting all software settings back to their defaults by doing a factory reset, which results to data loss. If you haven’t created a backup of your files in your phone before locking yourself out, you’re not in luck. All the solutions we recommend in this case will erase them. If you haven’t tried doing it yet, here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

How to flash Galaxy S6 firmware back to stock

Should master reset fails to fix the problem, the only other solution for Recovery is not Seandroid Enforcing error is flashing the stock firmware. This means re-installing the original Android version that came with the phone when you unboxed it.

Flashing steps can slightly vary for some devices so we can’t provide the exact steps. You have to look for a good guide on how to flash the firmware in your particular phone model.

The general steps don’t change much though so here they are:

  1. In your computer, download Odin program and the correct firmware for your device.
  2. If both files come in zip files, extract them.
  3. For your downloaded Odin file, you need to click it so it starts to install in your computer.
  4. After that, you want to launch Odin program.
  5. Select AP and select the .tar file from the firmware
  6. Start the phone to Odin Mode by pressing and holding Power, Home, and Volume keys simultaneously. Once mobile warning screen appears, release all the buttons.
  7. Once the phone has booted to Odin Mode, connect it to your computer via USB cable.
  8. Then, click the Start button to begin flashing the firmware.

Problem 3: Galaxy S6 won’t charge, won’t turn on

Hi guys! So i own a Samsung Galaxy S6 edge plus that i bought 2 years ago. After 6 months use, it was diagnosed with a motherboard problem and i got my phone fixed from an authorized samsung retailer. after another 9 months use, it suddenly shut down and stopped charging. Today, when i plugged it in, it lit up with the symbol of lightning on a battery (:battery:) but it won’t change. i unplugged and plugged it in again, but there is no development. Can you tell what’s wrong? Thanks! — Nuren Alahee

Solution: Hi Nuren. Have you tried checking if it’s a charging cable or adapter issue? Some No Charge S6 problems are caused by a faulty USB cable or charger so make sure to try another set to see if that’s where the issue lie.

If you’ve already used a different set of charging cable and adapter, you can also try to check the charging port to see if there’s any dirt or lint that may be preventing the charging cable from making good contact with pins inside. If possible, try using some form of magnification so you’ll see clearly inside the charging port. Do not stick anything inside the port to avoid damaging the metal pins. If you think the port is dirty, use a can of compressed air to clean it.

This clearly is not a screen problem since the charging icon (battery with lightning) is showing up so if the basic suggestions won’t work, send the phone in so Samsung can check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Samsung Galaxy S6 Edge Plus error “Unfortunately, IMS Service has stopped”

  • Learn how to troubleshoot the error message “Unfortunately, IMS Service has stopped” with the #Samsung #Galaxy S6 Edge Plus (#S6EdgePlus).
  • Understand the difference between the first error and “Unfortunately, com.sec.imsservice has stopped” and learn how to troubleshoot your device if it happens to you.

Galaxy-S6-Edge-Plus-IMS-Service-Stopped

There are two variations to this error message. The first is “Unfortunately, IMS Service has stopped” while the other is “Unfortunately, com.sec.imsservice has stopped.” The former tells about the IMS Service (it’s more of an app running in the background that’s responsible in making sure instant messaging works) while the latter speaks of a specific service com.sec.imsservice.

An app may use or call upon multiple services while being used. If it freezes or crashes, several services will be affected, which may also affect other apps, whereas if only a service crashes, the app that’s currently being used by the user will be the only one that’s affected, although some apps that run in the background and currently using the same service may also crash or lag.

In this post, I will tackle this very specific issue that seems to be haunting some of our readers. I will talk about these two error messages, which apparently are connected, and provide you with steps on how to deal with them or troubleshoot  your device in case one of them shows up.

But before we go any further, if you have other concerns with your Galaxy S6 Edge Plus, make sure you visit our troubleshooting page as we’ve already addressed many problems that were reported by our readers. Chances are we already provided a solution for it or there’s already an effective troubleshooting guide for it. Just try to find issues that are related to yours and use the solutions we suggested.

If you need further assistance, feel free to contact us by completing our Android issues questionnaire. Make sure you give us as much information as possible so that we can give you accurate solutions.

Fix “Unfortunately, IMS Service has stopped” error on Galaxy S6 Edge+

To give you a clear view on how this error occurs, here’s one of the problems sent by our readers that best describes this issue.

Problem: Hi! I bought the Galaxy S6 Edge Plus few months ago and installed apps that I’ve been using since I started using Android phones. It has been a great few months and then one problem, very annoying problem, started. I don’t have a clue as to what this problem is all about but I’m getting the error message “Unfortunately, IMS Service has stopped.” I never have done anything that I think would ruin or mess up my phone so I’m surprised to be getting this error. Can you please help me with it? Thanks. — Jerry

Troubleshooting: As I mentioned earlier, this error message speaks of the IMS Service and while it is specifically mentioned and that standard troubleshooting procedures would tell us to go after the app in question, it is wise to try to isolate the problem first considering IMS Service may also be used by other third-party apps especially ones that offer instant messaging features. That being said, try to follow the steps I’ve outlined below. See if they can help you fix it…

Step 1: Reboot your phone into safe mode

With this, we’ll be able to know if your third-party apps play a role in the crashing of the IMS Service. All downloaded apps and services will cease to run when the phone is in safe mode and if the error still shows up, then we can say that it could be one of the pre-installed apps that’s causing the problem or it’s a firmware issue itself.

However, if the error is fixed, then you should look for the app that might be the culprit. Begin your search with apps that have something to do with messaging. For instance, if you recently downloaded and installed a third-party messaging app, try disabling it, reboot your phone to see if that fixes the problem. Do the same for other suspected apps.

By the way, here’s how you boot your Galaxy S6 Edge Plus in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 2: Clear the cache and data of the IMS Service

Assuming the issue wasn’t fixed when you booted up your device in safe mode, it’s time to go after the app or the service itself. At this point,  you need to clear the cache and data of IMS Service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap IMS Service.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the error occurs when you open a specific app, then try to clear the cache and data of that app as well but make sure you backed up the data you have with that app as it will be deleted.

Step 3: Perform the master reset

After booting in safe mode and clearing the cache and data of the IMS Service and the issue still persists, you have no other option but to reset your device. This way, all third-party apps, data, settings, etc. will be cleared out. This procedure will also bring your device back to its factory defaults however,  you need to backup your files, data, pictures, etc. as they will be deleted.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The error message “Unfortunately, IMS Service has stopped” is a minor problem and it can be fixed by a reset. We just have to exhaust all possible solution to this problem before doing the reset in a bid to save you from the hassles of backing up your data and possibly losing your important files and data not to mention the hassle of building your phone up again.

Fix the error “Unfortunately, com.sec.imsservice has stopped”

We also did receive a few complaints from our readers who suffered this problem. Read the short message below to learn how this issue occurs:

Problem: My Galaxy S6 Edge+ seemed to have become slow with errors popping up here and there. I’ve resolved almost all of the problems except one; “Unfortunately, com.sec.imsservice has stopped.” This error shows up every time I open Contacts. It shows when I open the Contacts app from the app drawer; it shows when I try to find a contact to send a message to. I don’t know what’s happening with my phone so please help me.

Troubleshooting: In the problem cited above, the error shows up whenever Contacts app is opened so it’s possible that the problem is with the app and not just the service com.sec.imsservice. The thing is this problem often occurs whenever the firmware is updated but the owner didn’t mention if his phone was recently updated or not. In this case, it is still wise to boot the device in safe mode to isolate the problem just like we did in the first issue.

After the safe mode, you should try clearing the cache and data of the Contacts app or any other apps that you’re using whenever this error occurs. If the issue still happens after that, then there’s one thing you should try especially if you recently updated your phone–wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache partition and the problem still persists, you are required to do the master reset just like we did above.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 Edge Plus that can’t connect to PC or computer [Troubleshooting Guide]

You don’t have to connect your phone to a computer all the time but there are times when you really have to move large files to your machine to free up some space in your phone and that’s when you find it necessary for your phone to be able to connect to it. Some of the owners of the Samsung Galaxy S6 Edge+ have been complaining since their phones can no longer connect to their computers.

I will walk you through in troubleshooting your Galaxy S6 Edge+ to see if we can make it connect to your computer without any problems. We will try to determine every possibility and rule them out one by one until we can pinpoint what the problem really is, what causes it and what need to be done to fix it. If you’re one of the owners of this phone that’s having this same problem, then continue reading below as this post may be able to help you.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

How to troubleshoot your Galaxy S6 Edge+ that can’t connect to PC

Problem: I have a Galaxy S6 Edge+ and it’s been with me for over a year now. Ever since I got it, I never encounter any issues with it but recently I noticed that it became really slow and I wanted to reset it. However, I have a lot of files in it so I wanted to make a backup and when I tried connecting it to my computer, it doesn’t get connected nor detected. Can you help me with it, please?

Troubleshooting: There are a few things we can try to make your phone connect to your computer so if this is really the problem with your S6 Edge+, go through the steps below…

Step 1: Try charging your phone

We are not trying to replenish the battery of your phone if it’s still almost full. Instead, we’re trying to find out if it’s still capable of doing so because if it charges fine, then you can rest assured that the problem isn’t with the cable nor the charging port and we might be able to fix it without any help from a tech.

If, however, the phone isn’t charging, you better solve the charging issue first prior to solving the other issue.

Step 2: Make sure your phone has the proper USB settings

Pull down your notification bar and see if you have the USB options icon and if you can see one, then at this point the problem is already solved. You just have to touch the USB options icon and select Media Device (MTP). If it’s the first time you’re connecting the phone to the computer, the latter may still take a few minutes to install necessary drivers. However, if you don’t have the USB options icon, try these things:

  1. Unplug the USB cable from your Galaxy S7
  2. Power off your phone
  3. Wait 20 seconds
  4. Power it back on
  5. Plug the USB cable back into your phone
  6. Check to see if the USB options icon appears

Step 3: Make sure necessary drivers are installed on your computer

You can actually download the drivers for your phone from Samsung website but since you’re trying to connect your phone to a computer to transfer data, I suggest you install Smart Switch. It’s an official Samsung application to bridge your phone and your computer and it comes packed with all necessary USB drivers for all Samsung devices including your S6 Edge Plus.

You may need to reboot your computer after installing the program so that changes will take effect. I suggest that prior to the reboot, you disconnect your phone from it. Once the computer becomes active, plug the cable to the USB port and let it detect and recognize the phone. If successful, you can then transfer the files you want to transfer.

Step 4: Reset your phone to bring it back to its default factory settings

After doing the steps above and the problem still persists (especially if the phone charges), then it’s time to reset your phone as it might be an issue with the firmware that affects the phone’s capability to connect to a PC. But before the reset, make sure you backup all your files and data as they will be deleted. Then, disable the factory reset protection so you won’t be locked out of your device after the reset

How to disable the Factory Reset Protection on your Galaxy S6 Edge+

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

How to perform the Master Reset on your Galaxy S6 Edge+

  1. Turn off your Samsung Galaxy S6 Edge+.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge+ shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem still persists after the reset, it’s time to bring your phone to a shop to have it checked by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix sound problems with Samsung Galaxy S6 Edge Plus & other audio related issues [w/ Troubleshooting Tips]

Aside from using the common features of a phone, most smartphone owners turn their devices into music players because phones like the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) pack high quality audio, which is irresistible for music lovers.

Galaxy-S6-Edge-Plus-music-control-edge

Aside from that, owners can actually use equalizers to even optimize the sound their preferences or use headphones or Bluetooth headsets that also enhance audio. In other words, owners expect the S6 Edge+ to produce awesome sounds and when it fails, frustration sets in.

Troubleshooting Tips

If you have issues with the audio on your S6 Edge Plus, try to go through these troubleshooting tips and see if there’s something that can help you.

Tip 1: Always the check the volume if your phone doesn’t sound off. Remember that some services have their own volume settings and some apps may also have a setting that over rides the volume control of the device.

Tip 2: If the speaker doesn’t sound off, try plugging your headphones or headset to see if the device produces audio through them. There are times when the speaker gets busted especially if overused.

Tip 3: Should you hear unfamiliar sounds that play every few seconds or minutes (5 minutes max), then it’s the Notification Reminder that’s going off. You can find it under Accessibility in Settings.

If you have other concerns and need further assistance, fill up this questionnaire. We area always willing to help but we ask you to provide all relevant information about the problem so that we can easily help you. Also, try visiting our troubleshooting page as we already addressed a lot of problems with the S6 Edge+. Find issues that are related to yours and use the solutions we previously provided.

Audio Problems with Galaxy S6 Edge Plus

Try to go through the list of the problems below to see if your issue is among the ones I cited in this article…

  1. Unable to listen to music while talking on phone with Viber
  2. Galaxy S6 Edge Plus ringtone doesn’t sound off even if volume is set to max level
  3. Galaxy S6 Edge Plus plays music tracks but with squelching sounds
  4. Galaxy S6 Edge+ plays sounds but not notifications
  5. Equalizer app stops working when track changes on Galaxy S6 Edge Plus

Unable to listen to music while talking on phone with Viber

Problem: I used to listen to music while also talking on phone especially viber using headset now it says unable to play during call.

Troubleshooting: Try to see if there’s an available update for Viber app and download it. Bettery yet, uninstall the app and download the latest version from Play Store. If there’s no available update though, try clearing the cache and data of the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Viber.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge Plus ringtone doesn’t sound off even if volume is set to max level

Problem: When I turn off my Bluetooth my phone will ring, but I do not know that it is ringing because no know  ring sound is coming from it even when vibrate is off. I have the sound turn all the way up. I am missing a lot of calls because I do not know or hear it ringing unless I am looking directly at the phone.

Troubleshooting: Go to the Notifications page in Settings and try to select a ringtone. When the window where you can select the tone pops up, press the Volume Up button and set it to the maximum level. That should work.

Galaxy S6 Edge Plus plays music tracks but with squelching sounds

Problem: When playing mp3’s from my S6 Edge Plus, or my daughter’s Note 5, there are squelching sharp sounds that happen throughout playback. I have used the Amazon app to play them,  as well as Google Music. The result is the same. Most of the music was purchased  via Amazon music app.

Troubleshooting: If two of the music apps play the same tracks and have exactly the same problems, then the problem isn’t with the phone or the app but with your music tracks. To verify this further, try other music apps and if thing happens, try downloading your music tracks again.

Galaxy S6 Edge+ plays sounds but not notifications

Problem: Hi, I read your troubleshooting tips online and I would like to ask for your help. I have a new Samsung Galaxy S6 Edge+. There was no problem with it before but just a few days ago it started to irritate me because even though I’m not using it, there’s this boing boing sound. I don’t know where it comes from. Its not a notification or anything. Could you please help me?

Troubleshooting: That boing boing sound you hear every few seconds or minutes is still a notification sound but it doesn’t mean you have unread messages but unread notifications in one or some of your apps. The reason why this feature seems strange to a lot of S6 Edge+ owners is because it can’t be found under Notification settings but in Accessibility. It’s called Notification Reminder and you can disable it or make it sound off or vibrate.

Equalizer app stops working when track changes on Galaxy S6 Edge Plus

Problem: My equalizer stops working when I change a song in any app except the one from Samsung. The first song works, but then even when configured, the sound is like if there was no equalizer. When I play again a song in Samsung app and then return to Spotify, for example, and open the equalizer, it starts working again. How can I solve it? I’ve tried to erase the cache partition but it stills the same.

Troubleshooting: Apparently, the problem isn’t with the phone that’s why deleting the system cache didn’t yield any results. The issue is with the equalizer app you use and I don’t have an clue what app you’re using. But if it’s not working the way it should, try other apps instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy S6 Edge Plus charging and power issues

Power issues are very common with the #Samsung #Galaxy S6 Edge Plus (#S6EdgePlus) and we actually did receive a ton of emails from our readers who were complaining about their devices not turning on or charge.

galaxy-s6-edge-plus-charging-problems

We’ve already answered or provided to solutions to many of our readers’ complaints but there are still messages that come in reporting the same issues. We are obliged to help our readers fix their devices and so here we are again.

Continue reading to understand the problem we cited here and to learn how to deal with them. Some issues here don’t need long answers especially those that suggest of hardware problems. When it comes to these things, we can only do so far and most of the time we need help from a technician.

To our readers who have other issues, make sure you visit our troubleshooting page. Browse through it and find issues that are the same or related to yours and use the solutions we provided. You may also contact us by completing our questionnaire here. Make sure you provided us with details so we can provide more accurate solutions.

Galaxy S6 Edge Plus slow charging issue plus other problems

Problem: My phone takes forever to charge. I am using my fast charge plug. I’m at 7% and says it will take 5 hrs and 11 mins for a full charge. I have changed cords, cleared caches, etc and nothing works.
Many times when I plug my phone to charge, I get a notification that it’s being used for transferring media files. So I have to change to charging.
I installed a secondary keyboard TOUCHPAL, and often I get notification that I need to set up input method for keyboard, then I go there and change. HELP ME PLEASE!

Answer: That’s a lot of issues for an expensive premium phone but let’s try to deal with them one by one.

As to the slow charging problem, we need to find out if your apps have something to do with it first, so you need to boot your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Booting in safe mode will put your phone in diagnostic mode wherein only pre-installed apps and services are running. While in this state, try to check if your phone charges at a normal, or even quicker, pace because if so, then you might have a lot of apps running in the background using up the battery. In this case, you just need to close them all while charging or uninstall those you don’t need anymore.

However, if the phone doesn’t charge normally in safe mode, then there’s a chance it’s an issue with the charger itself. You should try connecting your phone to a computer and see if it charges and if still not, then the problem might be in the hardware or the battery. The problem is the Galaxy S6 Edge Plus doesn’t have a user-replaceable battery. Therefore, you need a technician to check what the problem is but you still need to rule out the possibility that it’s not just a firmware issue. So, backup your data and files and do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

This doesn’t only rule out the possibility that the problem is with the firmware but also deletes all your personal information.

As to the notification that keeps popping up, try to check if there is a bent pin in the phone’s USB port. If there is, try to use tweezers to straighten it out because that might be the reason why the notification keeps popping up. Also, try to check for dirt or water residue inside the port. A blast of compressed air is necessary.

Lastly, the keyboard issue, you just have to set a default keyboard and that should fix the issue.

I hope I have answered your questions.

Galaxy S6 Edge Plus not charging with its own charger

Problem: Long story short… I left my Samsung Galaxy S6 out overnight.  I wake up this morning and it was at 6% battery, ok no problem, I just plug it into the USB charger.  I check it about an hour later and it didn’t charge at all.  Through trial and error this is what is going on:
– My phone will not charge with the USB cords via the wall outlet or PC.  I used two different chargers and nothing happend.  I also changed wall outlets and it still wouldn’t charge.  I used my wife’s Galaxy S7 and it charged just fine as did a Samsung tablet.
– My phone is charging on a wireless charger, just fine.  It’s not fast charging, but it is very slowly charging though.
– I did turn the phone off and booted it in safe mode and attempted to charge it with the USB cords, but still nothing.

Answer: So, basically, your phone charges using the S7’s charger. I think the real problem is with the charger and since you’ve already done the basic troubleshooting to no avail, then it’s time to buy a new charger.

Galaxy S6 Edge Plus stuck on boot up screen after flashing a firmware

Problem: After flashing DN5 rom (ditto note 5), booting is stuck on the 1st screen, where it says Samsung Galaxy S6 Edge Plus, also custom binary FRP locked..Im unable to flash firmware as phone will not connect to PC, “unrecognised device” error. Cannot boot into recovery twrp, but will boot in download mode, but again won’t connect pc by usb…i’ve also gone as far as taking the back off and disconnecting all the connectors and leaving it, hoping it may reset, all back together, no change, still stuck on screen…the phone has been like this for 2 weeks now, any help would be such a lifesaver, oh also i’ve taken it to a private repair shop as i’ve no warranty, the shop couldn’t flash it either…please please let there be a solution guys?  Also does the phone charge up from PC when plugged in on download mode?

Answer: First off, yes the phone may charge if connected to PC even if it’s Download mode. Second, try to download and install Smart Switch on your computer just to make sure it’s not a driver issue.  

Basically, the phone is soft-bricked and the only thing that could save it is by flashing the stock firmware or the previous one that works. You haven’t mentioned how Odin sees the device so try to launch Odin first and boot in Download mode before connecting the device to your computer. If it fails to recognize it still, then you really need to find a technician who flash a working firmware on it. It’s not gonna be an easy job as the phone was totally messed up.

Galaxy S6 Edge Plus didn’t charge but showed charging signs

Problem: When i plugged in my phone around 6 hours ago i later found out that it did not charge. when holding down the power button only the battery symbol with the lightning bolt would pop up, but no percentage or any words. it said 1% one time i tried to turn it on but, every other time only the battery symbol.

Answer: Just make sure you’re using the original charger and then turn off your phone and see if it charges when plugged in. If it still doesn’t charge even when powered down, try connecting it to your computer and see if it charges slowly. If still not, then you really have to get it checked by a technician. I don’t know if the phone suffered physical or liquid damage but the tech will find out.

Galaxy S6 Edge Plus stuck during boot up

Problem: After a Hard factory Reset after having issues with the 6.0 upgrade the smartphone reboots connects to wifi I give google services permission and stops at “Preparing Device for first time Use, this may take 3 to 4 minutes.” It reboots again and does the same thing. I have wiped the cache and factory reset many times and get the same result.

Answer: Then it’s a firmware issue. I suggest flashing the stock firmware manually using Odin via a computer. It’s a risky procedure not to mention moderately complicated. So, if you’re not comfortable doing it yourself, I suggest bringing the phone to a technician immediately.

Galaxy S6 Edge Plus won’t charge

Problem: Phone will not charge. A green light flashes but remains at zero, i’m using other people’s chargers thinking there’s something wrong with my charger. Also charged the phone while at 13% percent and when i checked it, it was at 0%. I don’t know what to do, i read about resetting and rebooting but i can’t even get the logo to come up. Please help, i just got the phone in November and no longer have the warranty info and i’m not on a plan, i’m on a month to month plan.

Answer: Are those charges you used for Galaxy S6 Edge Plus or not? What happens if you connect your phone to a computer? Besides, if the phone has a drained battery and if you plug in charger, it should be a red light that will show, not green. Basically, there’s an issue here and I really want to know if the phone somehow suffered liquid or physical damage.  I suggest you bring it to a shop and let the tech do some tests but try to see how the phone reacts if you do the forced reboot procedure; press and hold the Volume down button and Power key together for 15 seconds. If the phone reboots, then it should charge, if still not, then the phone needs professional help.

Galaxy S6 Edge Plus won’t charge nor turn on

Problem: I went to bed last night and had around 6% battery left, so I plugged in my charger and went to sleep. I woke up this morning and my screen is black, wont charge, no charge icon, no LED lights, nothing! So I was wondering if you guys had any idea what could be wrong, I think my battery is dead. Thanks!
Answer: System crash. As a result, the phone won’t charge, turn on nor respond. The solution is to press and hold the Volume Down and Power keys together for 15 seconds and the phone should reboot. If it still won’t charge, plug the phone in and do the same thing; make sure you press and hold the Volume Down button first before the Power key.

Galaxy S6 Edge Plus charges for a short time then start

Problem: My phone is constantly phantom charging. Every few mins and icon pops up saying something but I can’t read it it. It pops up the. Disappears within a second. Next to my home screen button a little ‘bubble’ comes up as if my charger is connected but it’s not.  I tried a hard reset in safe mode. Didn’t work. Also took a small Bobby pin to clean the charging USB port in my phone still doesn’t work. A year Ideas?

Answer: It seems like a loose connection. Plug the phone in and try to hold it at certain angles to see if you can make it to charge, if not, then try connecting it to the computer. It must be detected and charge but if not, then there’s a problem inside and only a technician can do something about it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.