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Galaxy S6 Edge

Galaxy S6 drains battery faster after installing an update, won’t charge, other issues

Welcome to another #GalaxyS6 article for the day. Today’s post will guide you how to troubleshoot common S6 problems. We look forward to getting your feedback in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 drains battery faster after installing an update

After the latest 3 updates to my device, the battery dies significantly faster. The only changes I found to my system was a font change. Even on low brightness and battery saver mode (the basic one), while not using my phone, it will only last about 4-5 hours. It used to last all day and I would just charge it at night. This change was sudden and right after all the updates (since I had been putting them off for a long time). I’m worried that it is planned obsolescence and the updates didn’t really fix anything, but instead made many background things out of control to drain the battery faster in an effort to get me to buy a newer model.

Also, for Android Version, I am not sure which mines is. I never installed a different version? /sorry to be so clueless. — Sam

Solution: Hi Sam. Planned obsolescence or not, battery drain is a perennial issue that can happen in both new and old devices like your Galaxy S6. There’s no literature that can confirm if Samsung employs the same trickery Apple uses to slow down iPhones with weaker batteries. We’re pretty sure Android developers will most likely reveal the same scheme if it’s present on Samsung devices. Android operating system is a more open platform compared to Apple’s iOS so even end users can monitor their battery’s health.

It’s also not surprising to us that older devices tend to show significant battery drain issue following installation of latest Android versions. In fact, you’re not the first person to tell us that the battery no longer seems to last as long after every charge. Almost every Android user seem to have the same thought.

Lithium-ion batteries are limited

The earliest Galaxy S6 devices were released almost 3 years ago so at this time, we expect that millions of original S6 batteries are nearing their end of life. Even if you take good care of your phone by doing maintenance on it regularly, keeping the storage clutter free, and charge the phone properly (by doing shallow charges instead of fully charging it), your lithium-ion battery will start showing significant capacity loss after a year of using it. The more you use, charge, discharge, and charge the battery again, the shorter its life becomes. Do that day in and day out for over 2 years and you can’t expect the same battery performance at all.

Use an app to track battery stats

If you want to know important numbers about your battery, including a rough estimate on long it will last or whether or not it’s time to have it replaced, we recommend that you install third party apps like AccuBattery app. You can visit Google Play Store and find similar apps.

How to diagnose your Galaxy S6 battery

Knowing the causes of your battery ills can be tricky but there are a few important steps that you must do.

Consider your apps

In  a lot of cases, users are quick to pin blame on the update or the battery itself but not in the fact that they may be running a lot of apps or poorly coded apps. In case you’re not aware, not all apps are built with the same expertise. Some may be optimized to efficiently run while others, not so much. As a user, it’s your responsibility to screen your apps thoroughly and to remove problematic ones.

Check apps running in the background

Another reason why battery drain occurs is a lot of apps running simultaneously at the background. Make sure that you put non-system apps to sleep if you’re not using them to prevent the battery from working harder. If you’ve installed Android Nougat in your device, you can easily put apps to sleep by doing the following:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Battery.
  4. Scroll down to the bottom and tap Save Power button under App power monitor.

If you don’t have Android Nougat yet, consider installing apps like Battery Doctor to disable apps running in the background.

Uninstall apps

It can be said that apps are the lifeblood of smartphones but too much of it can suck your battery dry in a very short time. Many Android users have the tendency to install apps at whim, then forget about them. Make sure that you are not one of them. Remove apps that you don’t need. Learn to trim down on apps to ease pressure on the battery. Remember, the more apps you add in the system, the more cluttered the device storage becomes. There’s also a higher chance of apps running services you really don’t need in the background. If you have a lot of these apps running all the time, you can’t expect the battery to last long everyday.

Let Samsung replace the battery

If you’ve determined that the battery has lost a significant capacity at this time, the best course of action for you is to replace it. If you don’t feel confident in replacing the battery yourself, let Samsung do it for you to ensure that it’s done properly.

Problem 2: Galaxy S6 won’t charge by cable or wireless charger

My phone has been having charging problems first starting when the cable wouldn’t charge my phone. So i switched to using the wireless charger and that has been working for a week or so. But recently my phone died and i go to use the wireless charger and the only thing that shows up is the battery symbol with a lightning bolt in it. My phone will not turn on at all. I even plugged it into a computer and my computer does not register that its connected. Any help you have would be much appreciated and if you have any questions about my problem just email me back. Thanks. — Evan Bogler

Solution: Hi Evan. If both cable and wireless charging has stopped working altogether, then the problem is most likely found in the motherboard. To diagnose the phone, you need to let a technician check it physically. If possible, let Samsung do the hardware diagnostics for you. Otherwise, you can bring the device to a local service center.

Problem 3: Galaxy S6 won’t charge, wont’ turn on

HELP! My son got this phone from his aunt. He’s so upset. we continue to have problems when he runs it down to about 5%. we turn off and plug in. sometimes it wont turn on. So I’ve done everything you suggest to no avail! I haven’t had to do a safe recovery as of yet, but now I can’t get it to charge or turn on at all. My husband checked the output for battery and it’s fine. When I plug it in, sometimes it will beep but nothing shows on phone, the battery indicator..nothing…please help me I can’t afford to take to a tech. he plays on it all the time, it’s not active with a provider just for games and it’s a special treat to have this. thanks in advance. — Melinda

Solution: Hi Melinda. There’s a number of possible causes for your problem. Here’s how to troubleshoot it.

Check the charging cable and adapter

The first troubleshooting step that you want to do is to determine if there’s an issue with the charging accessories. If possible, use a different charging cable and adapter to charge the phone. This step should eliminate the possibility that your phone is simply lacking power because it does not charge properly or at all.

Use a wireless charger

The Galaxy S6 is wireless charging capable so it’s a good idea to see if it will charge wirelessly. If you don’t have the wireless charger, you still need to buy one so, it still means spending something. Keep in mind that buying a wireless charger will not guarantee that it will work. If possible, try to test it with a known working wireless charger first before getting one for yourself.

Try to turn the phone on to alternate boot modes

If your phone will still not power on, you can also consider booting the device to other boot modes to see if that will make a difference.

Boot in Recovery mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Boot in Download Mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.

Both Download and Recovery Modes run independently of Android so if the reason for the problem is Android-related, your phone should charge again in any of these modes. But if the phone won’t charge at all, you should consider sending it in for repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 edge won’t turn on, white solid LED light, turns off when not charging, other power issues

Hello and Welcome to our new #GalaxyS6 troubleshooting episode for the day. This post covers some power- and boot-related questions. We hope that you’ll find our solutions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge won’t turn on, shows white solid LED light

I have a Samsung Galaxy S6 edge. I had it hooked up to the charger all night, woke up the next morning, saw that the battery icon was full and green. When I went to turn it on, the whole screen went black and I have not been able to get it running again since. I tried all the troubleshooting there is, still nothing. The only thing that happened is a solid white LED light. Now it won’t even do that anymore. — Asher

Solution: Hi Asher. The white LED light may or may not be clue on what’s happening. In Samsung devices, there are only three system generated LED lights: Blue, Red, and Green. Below are the meaning of each color:

Blue LED

  • Pulsing: the device is turning on or off.
  • Blinking: there is an unread notification (missed call, message etc) or during voice recording.

Red LED

  • Glowing: connected to a charger and charging.
  • Blinking: connected to a charger but not charging, or when low on battery.

Green LED

  • Glowing: connected to a charger and fully charged.
  • Blinking: fully charged.

That your phone was showing a solid white LED may be a sign that a third party app may be causing the failure to boot issue.

Consider booting the device to Recovery Mode to see you can factory reset it. Here’s how:

  1. Charge the phone for at least 30 minutes.
  2. Make sure that the phone is turned off. The indicators of a powered on S6 includes LED light, sound, and vibration. If you can’t see any of these in your phone, it must be powered off. Keep in mind that you won’t be able to boot to Recovery if your phone is actually turned on. If the phone appears to be powered on at this time and you can’t turn it off, wait until the battery is fully drained.
  3. Press and then hold the Home and Volume Up keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a factory reset when in this mode.

If your phone remains unresponsive or won’t boot to Recovery Mode at all, try to use another known working charger to charge it. If that won’t make a difference either, have the phone repaired or replaced.

Problem 2: Galaxy S6 edge turns off when unplugged from charger

Hi. i have the Samsung Galaxy S6 edge. i have had this phone for nearly two years and I’ve never had a problem. i don’t always get access to wifi so i don’t always update my software very often. My software is currently not updated due to it failing. Everytime i try this has never been a problem. my phone has still worked fine till now.

My phone currently only works when plugged into a charging port. If i take the charger out, it will switch off and if i go to switch my phone on it crashes at the Samsung logo screen. Sometimes it comes on to home screen but it switches off after a couple of minutes. How do i resolve this problem? please??? — Amber Irvine

Solution: Hi Amber. Try to see if it’s just a matter of a battery issue that needs recalibration. Sometimes, Android may lose track of the true battery levels so you can help it by recalibrating the battery detection system. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If you’re lucky and battery calibration is the fix, the phone should be back to its working order.

If the issue remains after battery recalibration though, the next logical step is to wipe the phone clean. This is done by performing a factory reset. This drastic troubleshooting step is meant to return all software settings back to their known working defaults. Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the phone continues to exhibit the same problem after doing a reset and when there are no apps installed, there may be a problem with the battery, the power management IC, or the motherboard in general. To check, you must submit the phone for a hardware examination by Samsung or by an independent technician.

Problem 3: Galaxy S6 showing black screen issue after charging

I charged my phone on my partner’s charger for a couple of hours this morning. It showed that it was full but when I went to turn it on, nothing happened. The green light when I took it off charge and there has been a black screen since then. I’ve tried to reboot but nothing happens. I’m worried about losing my photos and videos. Could the memory board be blown by using a charger. — Rena

Solution: Hi Rena. Your phone has a built-in mechanism to prevent to overcharging so we don’t think that’s a reason why it’s not turning on at all. If the phone was working normally before and you did nothing different prior to experiencing the trouble, the possible causes can be anything.

To start your troubleshooting, you should try a restart normally. The phone may have become unresponsive or frozen. To soft reset it, follow these steps:

  1. Press and hold the Power button.
  2. Tap Restart.
  3. Tap Restart again to confirm.

If you can’t get it to power on, consider doing a soft reset. Here’s how:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

If you are positive that the phone still turns on (as it still vibrates, makes a sound, or shows a lit LED light), then you may be able to power it back on by booting to Recovery Mode and doing follow-up steps like a cache partition wipe or factory reset (will delete your files).

Keep in mind that if you can’t turn the phone on, your files are good as good. If our suggestions in this article won’t work at all, you’ll most likely end up in a service center.

To prevent losing files in the future, make it a habit of creating a backup regularly. Smartphones and storage devices can fail anytime. You only have yourself to blame if you’ll lose your data in the future again.

Problem 4: Galaxy S6 lags and reboots randomly when using a new clear case from Spigen

Hello. I have a weird problem. I wonder if you come across this.

I recently switched my phone case, from an original Samsung Clear View Case to one from Spigen. I noticed that with my new case – my phone lags WHILE charging. When I say lag, response is very bad, my touch activities does not always register. Recently, it even reboots my phone randomly. How could this be? Does my phone have a power leak and a rubber/glass casing is causing some kind of power circulation problem? In case it’s important, this is the case I’m using now: https://www.spigen.com/collections/galaxy-s6-edge/products/galaxy-s6-edge-case-neo-hybrid-cc.  I’m trying a different case now to see if I still experience the same problem.  — Rafferty Uy

Solution: Hi Rafferty. We’re not familiar with this case and it’s our first time to receive a report that it may be causing power-related problems. It’s really easy to know if your suspicion is correct. Simply take it off and observe how your S6 charges and works. If the power problems won’t occur, then that case must be causing the device or the battery to overheat. To prevent damage to other hardware components, an S6 can turn itself off if internal temperature reaches a certain level. Overheating of this type does not usually occur together with slow performance or lag problems so if your phone continues to show both symptoms (overheating/random reboot and lag) even when the case is not used, there must be other reasons for the trouble such as an operating system glitch or a hardware malfunction.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 camera stuck in selfie mode, won’t charge or turn on, other issues

Here is another post that will teach you how to address some of the common #GalaxyS6 problems. As usual, the problems we cover today are taken from reports we received from our readers over the recent days so we hope you’ll find this one a helpful read.

Below are the specific topics we are discussing today:

  1. Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge
  2. Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on
  3. Galaxy S6 not dialing the correct contact number
  4. Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode
  5. Network services of AT&T Galaxy S6 not fully working when used in Kenya
  6. Galaxy S6 ringtone and notification volume setup

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge

I have a Galaxy S6 edge and I cracked the screen and ended up dropping it in water. It was working just fine before I dropped it into water. I can plug the phone up and the screen works but i can’t seem to turn it on. I plug it in and the charging screen appears. I just received a new phone. I just want to be able to get my pictures and all my contacts off. Can you help??

I’ve tried to try the down load function using the volume down and home screen buttons and nothing happens. i know they are working though because when its charging I can make the screen get brighter with them. — Jesseclements95

Solution: Hi Jesseclements95. One of the necessary conditions to recover files from a smartphone is to ensure that it powers on. The Nand chip, the storage device where user data such as photos and videos are stored, must be energized so that it can be accessed. This and together with a normally working operating system are the primary requirements that must be fulfilled first. If you can’t interact with the operating system because the screen remains black or unresponsive, there’s no point to attempt to recover your files. Try to have the phone repaired first to see if the screen can work so you can attempt another file recovery.

You can try to connect to your phone to a PC to see if it can be detected. If a computer can’t detect the storage device, you’re out of luck.

Problem #2: Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on

Just last night I plugged in my Galaxy S6 but when I woke up it was still at only 60%. I could not get the connection to stay where it was charging. It kept beeping as if starting to charge and then stop. On the way to work it did the same thing in my car charger–it would plug in and say charging and then beep and not be charging. Then at work I have a charger and it did the same thing when I plugged it in–would say charging and then start beeping. It would say charging at work for a while and then when I would check the % charged it was going down. Then it stopped even trying to charge when I plugged it in. No sound or message of charging.

A lady I work with had her factory Galaxy S6 charger with her that works on her phone, but when I plug it into my S6 nothing happens. No sound or message to indicate it’s charging. — Chuck

Solution: Hi Chuck. An issue like this can just as easily be caused by software glitch as much as hardware malfunction, so the first thing that you want to know is if the issue can be solved by software solutions. That said, you want to try all relevant software troubleshooting for this case.

  1. Observe the phone while charging in safe mode. The first thing that you want to try is to boot the phone to safe mode. This is to check if a third party app is causing a conflict somewhere, which results to erratic charging behavior. Safe mode prevents services and apps from loading. This means only pre-installed apps will be running while charging. If the phone charges normally while in safe mode, that’s an indicator that one  of your third party apps is problematic. If you haven’t tried booting to safe mode before, here are the steps:
    • Make sure your phone is powered off
    • Once your device is switched off, press and hold the Volume down key.
    • While continuously holding down the Volume key, press the Power key briefly to power up your device.
    • Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
    • Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.
  2. Wipe the cache partition. Another good software solution that you can try is to wipe the cache partition. Doing so will help ensure that the phone’s system cache is up-to-date. Here’s how it’s done:
    • Turn off the device.
    • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
    • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
    • When the Android System Recovery screen appears, release the Volume Up and Home keys.
    • Press the Volume Down key to highlight ‘wipe cache partition.’
    • Press the Power key to select.
    • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
    • Press the Power key to restart the device.
  3. Do a factory reset. As the name suggests, factory reset will restore all software settings to their factory state. If the root of the problem is due to an operating system glitch, factory reset should be able to fix it. Factory reset is the ultimate software solution that you can do so if nothing positive comes out of it, you can assume that there must be bad hardware behind the trouble. Below are the steps on how to factory reset your Galaxy S6:
    • Turn off your Samsung Galaxy S6 Edge.
    • Press and hold the Volume Up, Home and Power keys together.
    • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    • Wait until the Android Recovery Screen appears after about 30 seconds.
    • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  4. Check the charging port for damage or dirt. If there’s a hardware component that most often fails due to wear and tear, it’s the charging port. The health of this component depends on how careful you are when it comes to plugging and unplugging the charger. If you take plugging and unplugging for granted, wiggling the charger side to side or forcing an inverted charger head into the port, you can not expect this component to last very long. Doing so will most likely result to damaged pin/s inside the port, which can, in turn lead to erratic charging behavior. To check the condition of the port inside, try using a magnifying glass. If you’ll notice that a pin or pins are bent, you must submit the phone for repair so the charging port can be replaced. You also want to check for dirt or debris that might interfere with the charger when you insert it to the port. Try blowing compressed air into the port to remove foreign objects or debris that might lead to an issue.
  5. Have the phone repaired. Sometimes, a bad battery can also manifest in an issue like yours so the next best thing that you want to do is seek the aid of professionals so the hardware can be examined. If battery is fine, there must be other hardware components that have stopped working properly. If the phone is still covered by a Samsung warranty, a much better option for you would be to seek for a replacement.

Problem #3: Galaxy S6 not dialing the correct contact number

My husband has a Samsung S6 phone. He has included me as a contact. Problem is when he calls my cell number which does show in his contact list in little numbers, his phone dials instead our home phone number which appears in his contact list in big numbers.

Also, when I call his number from my cell, in his log my call shows as coming from the home phone and not from the cell phone from which the call was actually made on. Can you tell us if the problem on his Samsung and the way he added me as a contact or is the problem somehow due to my cell phone? — Mahearn

Solution: Hi Mahearn. The problem must lie on the way your husband created his contacts list. To fix the problem, you can ask him to delete all contact names that has your numbers so he can recreate a SINGLE account with your name and all your numbers. His phone may be confused with what contact to use, especially if he has multiple accounts that has your name. If possible, let him use one account only to prevent the issue from happening in the future again. This can be done by doing the following:

  1. Open the Contacts app.
  2. Tap More.
  3. Tap Settings.
  4. Go to Contacts to display section and select one account only.

Problem #4: Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode

My 18 month old S6 with no damage has a “Camera Failed” error message when choosing the camera app Icon. It is stuck in “selfie” mode and unusable. However, the camera works fine with any/all other apps that connect with the camera, i.e. text attachment, photo compass, etc.

I am not ready to do a full factory reset until I have explored “ALL” options since the camera does at time function. Any help and/or suggestions would be appreciated. Thanks. Regards. — Tom

Solution: Hi Tom. If you haven’t yet, try wiping the cache and data of the camera app. This will force the phone to virtually “reinstall” the app, which should reset all settings of the said app. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

There’s also a chance that a third party app is behind the trouble so before you commit to factory reset, you can try it instead. Safe mode blocks third party apps so want to observe how the camera app works when only pre-installed apps are running. Here’s how to boot to safe mode:

  1. Make sure your phone is powered off
  2. Once your device is switched off, press and hold the Volume down key.
  3. While continuously holding down the Volume key, press the Power key briefly to power up your device.
  4. Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
  5. Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.

Should nothing change, do a factory reset.

Problem #5: Network services of AT&T Galaxy S6 not fully working when used in Kenya

I was given a present by a friend who currently stays in the USA. A mobile phone Samsung S6 edge plus model number Samsung SM-G928A with a android version 5.1.1. This phone is customised to AT&T carrier and 4G. Am currently using it in Kenya but don’t enjoy using it. The main issue is that most times I am offline and most of my contacts can’t reach me.

Secondly, when i replace the SIM to Airtel, it doesn’t recognise the SIM. It has no option of regulating networks from 4G,3G 2G. Most apps are customised to AT&T. How do i sort this? Suggestion have been rife that i change the motherboard and it would work. Others suggest i change the firmware and yet others say the unlocking wasn’t complete. What do i do? — Titus

Solution: Hi Titus. There can be a number of things to consider if you want to fix an issue like the one you’re experiencing so let’s stick to the most important ones.

  1. There’s no such thing as fully compatible phone. You must remember that your phone is not originally designed to work with your current carrier’s network. It was originally manufactured by Samsung to be used by AT&T, which may be using different network protocols/standards. This means that there’s a chance your phone’s hardware and software may not fully compatible with your current carrier’s system. What this translates to your experience is that some functionalities, especially network-related ones may not work as expected. In some cases, SMS may work perfectly while MMS doesn’t. In others, voice calls may not work at all, although SMS and MMS may be working just fine.
  2. Difference between CDMA vs GSM. CDMA and GSM are two most commonly used wireless technology standards in the world today. In the United States, Verizon and Sprint are the major CDMA technology users while AT&T and T-Mobile are using GSM. CDMA phones are significantly different from GSM phones in that they don’t use SIM cards. In a CDMA phone, subscriber information are buried deep in the phone’s software so unlocking it to make it work in other networks can be tricky, if not difficult. In some instances, you can’t even use a CDMA phone to another CDMA network. It’s not uncommon to encounter reports from users with a CDMA phone complaining some network functions are not working on another network. It must also be noted that CDMA phones don’t use SIM cards. In most cases, CDMA phones may have SIM card slots in them but only if the network offers 4G LTE, which is a modified GSM technology. In this case, the SIM card can be used to provide 4G LTE service but nothing more. Voice calls, SMS, and MMS services will only be allowed if the phone is registered in a CDMA network in the first place. On the other hand, GSM phones are relatively easy to use in other networks because such phones are designed to store subscriber information in a SIM card. As long as the phone has been properly network unlocked, you should be able to use a GSM phone in other GSM networks, provided the operating frequency band is compatible with that of the new network.
  3. Even GSM phones may not work in another GSM network. Having a network unlocked GSM phone, which means that the previous carrier has cleared the device from their system after a full payment, is not a guarantee that you can use it to any GSM network around the world. Every smartphone can only work in particular set of radio frequencies. For instance, an AT&T Galaxy S6 may only work on the following frequency bands:

GSM Mhz band  |    Quad-Band 850/900/1800/1900

2G network         |    GSM 850/900/1800/1900

3G network         |    UMTS 850/1700/1900/2100

4G network          |   LTE Cat9 700/800/850/1700/1800/1900/2100/2600 (Bands 1,2,3,4,5,7,12,17,20)


4. Carriers can have limited coverage. If you notice that you tend to have good signal reception in one place but not in another, that may be due to your carrier’s network coverage limitations. Talk to your carrier’s technical support team to see if that’s the case.If your carrier in Kenya does not operate in any of these 2G frequencies (GSM 850/900/1800/1900), you may experience problems with SMS, MMS, and voice calls. To know if your phone is compatible with your carrier’s frequency bands, do a little Google search to find the exact frequency bands of the said device and compare it with your carrier’s.

5. Blame the phone. If everything appears to be working as far as your carrier’s services and coverage are concerned, the problem must be phone specific. To save your from headaches, find a phone that’s fully compatible with your network’s requirements.

Problem #6: Galaxy S6 ringtone and notification volume setup

Ever since I did a systems update, i can no longer set my ring tone settings and notification settings separate. This has been a HUGE hassle for me when I need to hear a low ringtone for calls without all other notifications. I had been just turning everything on vibrate at work but with that i missed a medical emergency at home with my mom who is now in hospital, because we almost got to hear too late and her condition is still somewhat critical. But going back, I really need this setting to go back to the way it was when I could turn up ringtone without every other notification being turned up too. HELP PLEASE!!! — Rachel

Solution: Hi Rachel. Two things. First, we want to remind you that Android operating system is not stagnant. It is an ever evolving system and sometimes major changes may be introduced via updates. If you want to revert to the previous operating system version (which we don’t recommend for security reasons), it’s your call. You can do that by flashing the previous version through Odin mode. Use Google to search for instructions.

Second, we don’t think there’s any way you can set a particular notification or ring tone volume in both Android Lollipop and Android Marshmallow so you must be using older Android version or a third party app. If you want to change the volume of ringtone and notifications in Lollipop and Marshmallow (Android 5.0 and Android 6.0, respectively), you must do so under Settings>Sounds and notifications.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S6 has no signal, keeps saying NO SERVICE or EMERGENCY CALLS ONLY, other issues

Hello everyone and welcome to our #GalaxyS6 post for today. We have 11 S6-related issues in this one so hopefully you’ll find our suggestions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 shuts down on its own a few minutes after a starting

Firstly, the whole problem started from updating the firmware through Odin. The first firmware (Mashmallow from Sammobile) I downloaded didn’t work. Then I downloaded another version of Mashmallow from same site and that works. Next now is phone hangs on “Android is starting… Optimizing app x of xx”. After much battling like 2 days, clearing cache, factory reset from recovery mode and re-flashing the OS, phone was able to boot up. But never last 5 mins, keeps shutting down or restarting after boot. Tried SAFE MODE but it’s same. Working firmware G925VVRU4CPC2-Mashmallow and G925VVRS4DQE1-Nougat. Other Verizon firmware did not flash successfully, using the latest Odin. I’ve tried to do update OTA from Mashmallow but responded no update available and shuts down or restart. Only Odin upgrades the firmware to Nougat. I’ve also tried to get recovery from TWRP or CWM but no version for Verizon.

Another step was opening and detaching the battery for like 30mins and reconnects, stays a little longer then shuts down. I went ahead to change the battery from a working S6 edge, but it’s still same. Now I’ve done everything possible, but phone keeps shutting down or restart after successfully booting up in less than 2 mins. I need your candid help on this, probably it may be an hardware issue somewhere or still software issue. The device has never been rooted. Waiting patiently for your candid support. Thanks. — Shygo

Solution: Hi Shygo. By installing the software manually (flashing), we assume that you’re aware of the risks, one of which is happening right now. The best possible solution that you can try at this point is to flash the bootloader back to stock. If that won’t help either, you’re out of luck. You may have just bricked your phone for good.

Below are the sample steps on how to flash a bootloader. Exact steps may be slightly different for your phone model:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Galaxy S6 app shows constant lag and slow video

Hello! I work with an online company. I communicate with lessons through an App. Today I updated to the Android Nougat on my S6. The main part of my job is to communicate with students through videos and slides in the App. First, classes with the new update were terrible, constant lag, video was slow, speech was delayed! Is there any way i can fix the issue immediately? This is my job and source of income. I have to get it fixed or i won’t be able to keep the job since i am in a different country and they rely on this. Please help me with a solution! thank you! — Kassen777

Solution: Hi Kassen777. Instead of looking for some device troubleshooting and solutions, we want you to focus instead to two possible areas where the problem may lie. The first one is connectivity. If you experience lag during video calls or when doing normal calls via the internet, there’s a chance that it can be connectivity-related. Make sure that you connected to a high-bandwidth wifi network or mobile data network. If you time your video calls or online classes during peak hours, or when your wifi network is strained by multiple users at once, you can’t expect to have a smooth online experience. Do some troubleshooting to determine if it’s a connection issue. If you’re in a mobile data connection only, it’s possible that the signal may be cutting off intermittently causing the lag or delays. If you’re on a wifi network, try to work with your internet service provider to try determine if you’re having some wifi troubles. The same thing goes if you’re in a mobile data connection.

The second factor you might want to check is the app itself. Well, there’s nothing much that you can do about it really other than to let the developer know of your troubles. But first, you must ensure that there’s no connectivity-related issue that affects how the app works. Some apps can’t work properly if a device internet connection is spotty so your first priority is to eliminate the possibility that your connection is problematic. If you’re absolutely sure that it’s not your connection, contact the app developer and let them about the problem.

Problem 3: Galaxy S6 internet connection is very slow when connected to wifi

Hi Guys, I am having the same issue as CL on the tread posted on (https://thedroidguy.com/2017/07/how-to-fix-wi-fi-issues-on-your-samsung-galaxy-s6-and-s6-edge-1047574) on Problem #7. Your suggestion is to look into the wifi connection. I think this is not the issue, especially on my case. I think it is the Samsung device. At my place there were 1 laptop, 5 phones (4 of them iPhones and mine the sole Samsung), all other devices can connect to wifi without an issue – can do streaming, browse Facebook,Youtube. You name it they can do it. I am subscribed to a high bandwith plan with my provider so it is really not an issue. Since I started downloading this upgrade to Android 7, everything went bad. As CL encountered as well, connecting to LTE works fine but when connecting to wifi it is soooooooo slooow to the point you want to throw your phone to the wall, especially when other people at come can enjoy what they are browsing / streaming on their phone.

in terms of Wifi congestion – even if I am the only one connected to wifi still the same sloowness.

Things I have done: 1. Reset my router – benefit of the doubt 2. Assign a static IP from my router to my phone – didn’t help 3. Use the DNS thing in my phone using advanced setting – didn’t help 4. Did factory reset on my phone – hoping it go back to Android 6 but no, it is still with Android 7 and yep didn’t help. Anything else you can suggest? — Allan

Solution: Hi Allan. We hope that by resetting the router, you mean the good old reconfiguration of settings and not a simple turning on and off of the device. If you are absolutely positive that there are no settings or modifications to the default settings of the router that may limit or throttle down the speed of your phone, then you may be right to say that it’s a smartphone issue after all. If you simply restarted the router though, we encourage you to reset all its settings to default by doing a factory reset on it, or by simply making sure that there’s no speed limiting configuration put in place that affects your smartphone. Each router has its own way how to change the bandwidth a certain connected device receives bandwidth so if you can’t figure that out, ask your internet service provider or the router maker for support.

In a smartphone, there’s a thing called network chip. This is one of the components in the motherboard that manages all networking-related tasks for your phone, be it mobile data, Bluetooth, wifi, among other similar functions. Like any other chip, it runs on a complicated interactions of firmware and hardware so it can also fail at times. Though your case is rare, it may happen if a variable or other factors happen to occur in an erratic manner. This can sometimes happen after installation of apps or a new Android operating system. If the only different thing you did was to install a new Android update and a factory reset did not fix the problem, you should consider reverting the firmware back to its previous version via flashing.

Also, you can try to check if your problem only happens when you’re on  your home wifi by connecting to other wifi network. If the same problem occurs even on a known fast wifi network, you may want to consider getting the phone replaced instead of flashing it.

Problem 4: Computers can’t detect Galaxy S6

Hello. I am not able to connect my Samsung to my laptop. I did not have problem with this before. Suddenly, out of nowhere my laptop stopped recognizing my phone. After I plug it in to computer I receive message: “USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.” I am frequently updating my phone software. I recently purchased new laptop, which as well as old one does not recognize my phone. I followed few instructions about downloading drivers and keyes, but none of this ideas worked. What can I do? — Gosia

Solution: Hi Gosia. If two computers, one being a new one at that, are unable to read or detect the phone, that’s a clear indication that it’s a phone problem. Before you try to do some device troubleshooting, make sure that you try Samsung Smart Switch app first. Simply install the app to your computer before attempting to connect your phone to that computer again. If the same problem happens, factory reset your S6. Here’s how to do that:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 5: Galaxy S6 active is dead, won’t charge or turn back on

Hi. I have an S6 active that I was charging and using the GPS maps at same time. It shut itself off and was dead after that. The phone was pretty hot, but not as hot as day before when I was using it and the screen letters on the GPS app got scrambled. I tried each of your steps from this website https://thedroidguy.com/2017/02/fix-samsung-galaxy-s6-wont-turn-firmware-update-troubleshooting-guide-1070186 Basically tried every type of boot up style which did not work. Also the charging indicator does not light up when plugged in. Not sure on the operating system it has. — Larry

Solution: Hi Larry. If your phone appears dead because it doesn’t charge or show any signs of life at all — sound notifications, vibrations, LED lights — then it’s most probably dead. Try using another known working charger first and see if that will recharge the phone. Otherwise, your only other option is to send it in for repair or replacement.

Problem 6: Galaxy S6 sent texts come out as gibberish for recipients

Hello. I am on a Samsung Galaxy S6 from T-Mobile. Recently, I updated to Android 7.0 but since then I have not been able to text my grandma or my mom. The texts come out as gibberish for them. They have old basic phones. At first I thought that may be the problem but my brother has the same phone and is able to text to them. Is there any way I could fix it for my phone? Thank you for your time. —  Kobe

Solution: Hi Kobe. Try to wipe the cache and data of messaging app you’re using and see if it works. Keep in mind that clearing an app’s data is the virtual equivalent of reinstalling the app so all your messages will be deleted. Make sure to back important conversations before doing it.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the app’s cache and data won’t help, do a factory reset.

Problem 7: Galaxy S6 screen flickers, won’t power back on

I have a Samsung Galaxy S6 phone. The last update occurred on 3/1/17. No problems until last Friday 4/7/17, when it shut down and I could not bring it up again. I recharged it, turned it on, but got nothing except the two white lights on either side of the home button. On Sunday 4/9 I still couldn’t start it, so I did a soft reset and everything was fine until tried to bring it to life on Monday. Nothing happened, although I would get an occasional background flicker. Tried soft reset again; nothing. And still nothing. I have not tried all the other things you suggest because (1) I don’t trust myself and (2) without being able to see anything on the screen, I’m not sure how to proceed. Any suggestions? I did receive a phone call on it at some point. Thanks. — Joan

Solution: Hi Joan. The phone’s screen appears broken. We suggest that you don’t try anything else except to let a professional check it. We think the device can use a repair so letting a technician confirm that is your best bet.

You can’t fix an issue like this by doing some hardware button combinations, much so with software solutions. In fact, there’s no software solution that you can try in this one since the screen is blank. This may end up with a screen replacement so be sure to prepare some extra cash for the repair fee and part replacement.

Problem 8: Galaxy S6 does not charge, only charges when it’s off

When I plug my phone in to recharge, nothing changes on the phone. The “charge” icon does not appear visually, the phone does not make an “auditory recognition” of being attached to the recharge cable, and the phone will not take a charge. None of this happened like this previously, before today. I have had the phone for 1.5 years. If I “power off” the phone and plug the charge cord to it, the “lightning bolt” or “charging symbol” appears on the screen, and the phone will take a charge, but, I am reminded by the phone repeatedly (once every couple minutes), by an auditory (buzz) and visual “charging symbol,” until the phone is fully charged. So, I can charge the phone, but, I must turn the phone off by Powering it down, before it will take a charge. Odd!! I tried the Soft Reset to no avail. Any Advice? Thank you. — Mark

Solution: Hi Mark. Below are the things that you must try:

  1. Use another known working charging and cable. Try to use a good Samsung charger if possible.
  2. Recalibrate the battery by doing the following steps:
    • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
    • Turn the phone on again and let it turn itself off.
    • Charge the phone without turning it back on.
    • Wait until the battery says it fully charged to 100%
    • Unplug the charger and turn the phone on.
    • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
    • Unplug the charger the turn the phone on again.
    • Use the phone until you drain the battery down to 0.
    • Repeat the cycle once.
  3. Factory reset the device. Check the steps provided above.

If all these three items won’t solve the issue, there must be a hardware issue causing this charging problem.

Problem 9: Galaxy S6 not getting signal reception, keeps saying NO SERVICE or EMERGENCY CALLS ONLY

Hello Good day. I have been experiencing this “NO SERVICE” problem or “EMERGENCY CALLS ONLY” on my Samsung Galaxy S6 SM-G900F lately. I checked my IMEI and everything, but they’re all okay. The thing is I’m not really sure if i got this after I got the update or after I rooted the phone. I tried everything — wipe cache partition, factory reset multiple times, IMEI checking. I even tried installing other custom roms, but Everything failed. I also tried restoring its original Kitkat firmware but still the same issue. Right now, I’m using the Marshmallow update i installed manually. what can i do to get my service back? Please help me.oh by the way. My phone has a branded carrier when i purchased it. — Bingradiamoda

Solution: Hi Bingradiamoda. You should contact your carrier so they can re-activate your account or device again, whichever is necessary. Unless there’s an unknown software glitch that damaged the phone’s software permanently,  your carrier should be able to assist you with this problem.

Problem 10: Galaxy S6 stuck in boot loop after an update

I have a Samsung Galaxy S6. Recently it started getting stuck into a reboot loop. There was a recent OS update which, maybe by coincidence preceded this problem. I tried a soft reboot and also a hard reboot. Then I downloaded the repair assistant for Verizon from Samsung.com. It failed several times until I realized that USB 3 cable won’t allow it to work. I switched to a regular USB cable from another Samsung phone and the repair assistant worked immediately. However, the problem persists. When the charging cable is unplugged from the phone, it immediately starts back into the reboot loop.

At first I thought that the battery might be going bad but it has never had problems taking or holding a charge and even now behaving correctly. The phone operates well even if the charging cable is disconnected from a power source and the phone is left to the battery as the power source. The problem only occurs when the cable is detached from the phone. I suspect that the port could be physically damaged, however, I want to know before proceeding with a charging port replacement, is it possible that this is being caused by a software or firmware issue instead of a hardware issue? I would hate to replace a part only to find that it is not the real solution. thank you for your time and consideration. — Tim

Solution: Hi Tim. You’re right, you don’t want to commit to a repair procedure if the cause of the issue is software-related in the first place. That’s also the main reason why we always emphasize doing the basic software troubleshooting steps first instead of recommending repair right away. To know if your particular problem is due to bad software, make sure that you factory reset the device. With factory reset, all software settings are returned to their known, working state so if the problem returns after doing it, you’ll know that it’s not due to software at all.

It’s very likely that the problem is caused by a bad charging port so if nothing will improve after a factory reset, go ahead with repair.

Problem 11: AT&T Galaxy S6 drains battery power fast after switching to T-Mobile network

I have changed my carrier from AT&T to T-Mobile in CT, USA. We get not bad reception here as i live next to I-95. it has been only 3 days. And i can see my Samsung S6 battery is draining really fast for very minimum use of talk/text/yahoo mail app/Whatsapp.

I used to use those four apps majority of the time and my phone would last me more than 24 hours. but with the same amount of usage regardless of using 4G / wifi, i can see the difference between the battery drain AT&T vs T-Mobile. Does anyone have this issue or have encountered this one?  I have Android 6.0.0. please let me know if i can fix this problem by fixing something in my phone. I really got a good deal for T-Mobile and I would like to stick with them. Thanks. — Pinu

Solution: Hi Pinu. Dealing with a battery drain issue can be tedious, even for seasoned Android users simply because there are usually no obvious reasons for it. Your case may be the exemption though since you noticed it right after shifting to T-Mobile. That means that for whatever reason, your phone may now be working twice or more as hard for whatever reason. There’s really no telling why that happens though but it’s possible that your phone now demand more computing power everytime it’s connected to T-Mobile network. If you want to minimize battery drain, you should try to drastically change your usage habits. Some of the concrete things that you can start doing right away should include the following:

  • lowering down screen brightness to the lowest comfortable setting possible
  • utilizing power saving modes (Power Saving Mode and Ultra Power Saving Mode)
  • uninstalling unnecessary apps (the more apps you install, the higher the chance of battery drain)
  • turning off sync and auto updates for social network apps. These types of apps regularly communicate with remote servers to update contents so turning off their sync function or auto update feature should help.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge unresponsive with green light flashing after being left charging overnight

The #Samsung Galaxy S6 Edge (#S6Edge) black screen of death is one of the most dreaded power-related issues with this device. It has been bugging a lot of users since the phone was released last year up until today. It’s called the “black screen of death” because usually the device’s display turns black or blank and won’t respond to touches. The phone itself also becomes dead when it occurs and it may not even charge when plugged in.

galaxy-s6-edge-black-screen-of-death-unresponsive-screen

There are a couple of problems I addressed in this post that may seem similar. Read on to understand more about them and to learn how to fix each one of them. You may encounter similar issue in the future so it’s better to be ready and know what to do when the problem actually happens. Click on the links below to jump to their respective sections.

For those who have other issues with their device, however, make sure you drop by our Galaxy S6 Edge troubleshooting page for we have already addressed hundreds of problems with this device. We may have already published an article containing the same problem as yours and have provided a solution. So go through that page and find similar problems. If you need further assistance, however, you may contact us by completing our Android issues questionnaire. Just give us info about the problem and we’ll do the rest.

Galaxy S6 Edge screen unresponsive with green light flashing

Problem: Hello. I have a Galaxy S6 Edge. I have left the phone overnight to charge. The phone is non-responsive this morning but the green light is flashing. I have tried the centre button with the volume up key and with the volume down key and all three power centre and volume key but no response from the phone … any ideas?

Troubleshooting: Hi! After the release of Samsung Galaxy S6 Edge, despite the device’s advertised features and great performance, it is still prone to some issues from software to hardware. Among the problems you may encounter are the power issues, like what you are experiencing right now. Since the phone has a non-removable battery, we can’t immediately rule out if it’s a battery failure since you said that the green led light is flashing it is the indication that the battery is full charge.
There are several reasons why this issue occurs but identifying the culprit is somehow complicated especially if you don’t know what caused it or when the issue started. But don’t worry we will recommend some methods that we shared to several owners that encountered similar issues.

Step 1: Force Reboot your phone to see if you can bring it back to life

The Galaxy S6 Edge doesn’t have a user-removable battery so you cannot just do the battery pull procedure to refresh its memory like we used to do with our old device. There is, however, another way to do this and that’s the Forced Reboot procedure. You just have to press and hold the Volume Down and Power keys together for 10 seconds. There is a higher probability this method will work, so it’s worth trying. Besides, it’s the most logical procedure you can do at this point.

If the procedure fails, however, then follow the next few steps.

Step 2: Run the Device in Safe Mode
If this issue is caused by a third party application that was installed on the device, then booting in safe mode will disable everything third party and it’s the best way to identify which of them is causing the problem. Once you’ve determined the culprit, uninstall it. Here’s the step-by-step instructions on what you should do…

  1. Make sure the device is off
  2. Press and hold the ‘Power key’ + ‘Volume down key’ together, wait until the Samsung logo appears.
  3. Quickly release the ‘Power key’ if the Samsung logo appears but continue pressing ‘Volume down key’.
  4. Wait until the device finish the process, it will take a few minutes.
  5. When you see the ‘Safe mode’ at the lower-side side of the screen, this means that safe mode is activated.
  6. Uninstall the problem-causing app and do not install it again to avoid the problem from happening again.

It would be easier to fix the problem if you’ve already have some suspects. So, begin your search from your latest or most recent app installations. There are of course apps that you couldn’t just uninstall as you will lose some of your data. In this case, you just have to disable them to prevent them from running when the phone boots up. After you’ve uninstalled or disabled them, reboot your device normally to see if the problem got fixed. If so, then one of those apps you’ve disabled or uninstalled is the culprit. For those you’ve disabled, try enabling them one by one and if the problem occurs while you’re doing that, then it’s now easier to determine the culprit. You may also re-install apps you’ve uninstalled but just be mindful of each installation.
Step 3: Run the Device in Recovery Mode and wipe cache partition
Recovery mode is similar to safe mode but, in this mode there are options for you to run some diagnostic test or reset the device. In this mode also we can go back to the default setting of your phone before the issue occur. Below are the steps on how perform this mode.

  1. Turn off the phone completely
  2. Press and hold the ‘Power key’ + ‘Home key’ + ‘Volume up key’ together
  3. Release the ‘Power key’ when the device vibrates but continue pressing ‘Home key’ and ‘Volume key’
  4. Wait until the Android mascot appears, then release both keys
  5. Navigate using ‘Volume Up and Down key’ through the options
  6. Select ‘wipe cache partition, press Power key to confirm.
  7. Wait until your device finish the process, it will take several minutes.

Wiping the cache partition will delete the system cache as well as temporary files created by pre-installed apps and native services. While the term is “delete” it doesn’t mean you’ll lose your data and important files. Only the system caches will be deleted and it may even result to a better performance as the system will create new files to replace deleted caches. If this procedure fails, however, then you have to reset the device to bring it back to its default settings or a configuration that works.
Step 3: Factory Reset the Device
This method is, sometimes, the last resort to resolve any software issues or power problems like what you have right now. But performing this procedure will delete all the data saved in the device and restore it back to the default setting the first time you got it. So, you better backup your files and data first and then follow these steps:

  1. Turn off the device
  2. Press and hold ‘Power key + ‘Volume up key’ + ‘Home key’ simultaneously
  3. Wait until the Android mascot appears then quickly release ‘Power key’ and continue holding ‘Volume up’ and ‘Home key’
  4. Once the boot menu displays, release both keys
  5. Navigate using Volume up and down key through options
  6. Find and select ‘Wipe Data/Factory Reset’ option, press Power key to confirm
  7. Next, select ‘Yes–delete all user data’ option, press Power key to confirm
  8. Wait until the device finish the process, it will display ‘Data Wipe Complete’
  9. Select ‘Reboot system now’, press Power key to confirm
  10. Restart will take longer than the normal restart, please be patient

Now, if these methods are not working for you, we recommend finding the nearest Samsung service center and have the device checked by a technician.

Galaxy S6 Edge screen turned black, phone won’t respond when power is pressed

Problem: I just can’t understand why phone won’t respond anymore. I’ve taken care of this device since I bought it in December. It never fell and never been in contact with water. The screen is black and no matter what I do, it just won’t turn on or respond. What do you guys suggest I do to make my phone work again? Thanks.

Troubleshooting: It’s always possible that this problem is the same as the previous one and if it is then you can just follow the troubleshooting procedure. So, the first thing we have to do is verify if your problem is the same as the one I addressed above.

Step 1: Call your own number to see if the phone rings

In the first problem, the phone still lights up the LED indicator so there is a greater probability only the screen is turned off but the phone is still up and running. In your case, if the phone rings when you call your own number, then it means the phone is still powered on and only the display has an issue. So, you can follow what I suggested–forced reboot. You may be able to fix the problem as early as now provided it’s the same as the first one. However, if it’s a different case, then continue with your troubleshooting:

Step 2: Plug the phone to charge

The battery may have been drained that’s why the phone won’t respond nor turn on. With this, the device will be able to replenish the battery even for just a couple of minutes. That would be enough to power the phone up and all its components. Aside from that, you’re also trying to find out how the phone reacts if it detects current flowing through its circuits. If it won’t charge nor respond, then it might be a problem with the hardware itself but continue troubleshooting.

Step 3: Force reboot the phone while plugged in

You already did the forced reboot procedure in step 1 but the firmware may have crashed and the battery drained. So, let’s rule out those possibilities out in this step; while the phone is plugged in, press and hold both the Volume Down and Power keys together to see if the phone boots up. If not, try the next step.

Step 4: Attempt to boot the phone in safe mode

Third party apps may have caused the problem so try to boot the device in safe mode. If it does boot up, then problem solved. You just have to find the app that’s causing the problem and either disable or uninstall it. Here’s how you boot your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 5: Try booting it in Recovery Mode

This procedure will sort of disable the Android interface so if the problem is with the frontend, then the S6 Edge should reboot without any problem at all and in this case continue with the wiping of the cache partition. If it doesn’t, you have no other choice but to have it checked by the technician. Here’s how you boot the phone in Recovery Mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

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Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


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Galaxy S6 “unable to play during call” error when playing music or video, other issues

Hello Android community! We bring you today some #GalaxyS6 sound issues and their solutions. We hope you’ll find this article a good source of information for your own sound-related problem.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 volume won’t increase unless phone is restarted

Unless i turn my phone off then on, i have a volume up problem that will not allow my turning up any volume setting dealing with sound. I have AVAST VIRUS SECURITY AND it says my phone is safe and not infected with any outside influence. So is my Galaxy S6 having an update hiccup because people have said that in question form. i u$ually can fix any problems that could cause variant glitches , but this one has me stumped. Any help would be appreciated. — Justagrowr

Solution: Hi Justagrowr. Unless you install apps from all over without checking whether they’re from a trusted developer, you can leave malware or virus infection out of the picture here. Instead, we want you to focus your troubleshooting on other important possible causes like a poorly-coded app, or software glitch. These are the usual reasons why notifications and alert sounds behave erratically from time to time. There can be other reasons apart from them of course, including a possible hardware issue but there’s really nothing much that you can do about them. If hardware is to blame, you’ll most likely end up sending the phone to Samsung or to an independent service center.

Refresh the system cache

For now, we want you to do the things that you can control. You can start by wiping the cache partition so your device can refresh the system cache. Sometimes, a corrupted system cache can lead to unexplained behaviors and it’s good if any software troubleshooting begins with a cache partition wipe. To do that, kindly follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Third party apps

Bad third apps can affect systems differently. With hundreds of thousands of apps available in the Play Store, it’s only a matter of time before anyone can come across an inferior one. Low quality apps are not only full of risks but they might also lead to other problems. To see if the volume issue you’re having is due to a bad third party app, you can restart the device to safe mode. In safe mode, the phone will only run pre-installed apps and services, leaving possible glitchy ones off. If the issue won’t occur while your phone is in safe mode, you can bet one of your apps is to blame.

Below are the steps on how to restart your S6 to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If you think a third party app is problematic (because the phone’s volume function appears to work normally in safe mode) you must uninstall third party apps one by one and observe how the phone behaves after every uninstall. This sure is tedious but it’s the only way to identify the culprit.

Perform a factory reset

Should the phone continue its present course and the first two suggested procedures won’t change anything, you should consider wiping the phone clean with a factory reset. Here’s how to factory reset your S6:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Don’t forget, factory reset will erase user data such as photos, videos, etc. Be sure you create a backup before a factory reset.

Send the phone in

Software troubleshooting can only do so much. If the volume continues to act erratically like what it’s doing right now and factory reset failed to fix it, the phone is most probably messed up at the hardware level. Be sure to contact Samsung for repair or replacement.

Problem 2: Galaxy S6 sound notifications not working

Hi. my issue is one of notification sounds. They don’t always happen or sound properly. Sometimes it’s just a funny little buzz with a nano-second of the sound. It predominantly happens with alerts I’ve set for Twitter and occasionally with the Temple Bell sound set on the WhatsApp account of a good friend. Also with emails, they just don’t make a sound at all on occasions.

It started about five months ago and probably after a system update. My carrier is 02 (UK) and my Android version is 7.0 (from software info in settings) but underneath there is info for kernel version and Knox version. It’s annoying as I’m missing some important messages/emails and alerts that I need to respond to. I hope this is enough info. Christopher Shelvey-Tutt

Solution: Hi Christopher. We have no way of knowing what is happening right now but the first

thing that we want you to try is to clear the data of BadgeProvider app. BadgeProvider is a system app that alerts users whenever there are changes or incoming notifications to some apps like new messages, new versions, new missed calls, etc. If this app is not well, it may cause notifications to work erratically. If you haven’t tried wiping an app’s data yet, here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the data of BadgeProvider app won’t help, do a factory reset.

Problem 3: Galaxy S6 “unable to play during call” error when playing music or video

Hey! I use a Samsung Galaxy S6 edge. The problem i’m facing is sometimes when i try to change my sound mode or simply play a music track or any media thing, an error pops up displaying “Unable to play during call.”Had this issue even with my previous regular S6. To solve this I have to restart my device and the error arrives again after few calls. Please help me fix this issue. — Omkar

Solution: Hi Omkar. Any phone is not designed to play any music when there’s an active call because the speaker can only handle one task at a time. The sound from the music app will simply remain muted as voice calling takes priority. When it comes to videos, your phone should still be able to run them but again, sound will be muted during calls. If your phone keeps showing “unable to play during call” error even when it’s not in a call at all, that’s a different story altogether. There must be something in the system, probably an app or operating system bug, that tells Android the device is currently in an active call session. To try and fix the problem, try wiping the cache and data of the Phone app you’re using. If you’re using a non-standard phone app, wipe its cache and data too.

Just like what we tell Christopher above, don’t hesitate to do a factory reset if the problem won’t stays.

 


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How to fix your Samsung Galaxy S6 Edge that has no sound [Troubleshooting Guide]

There are times when your phone no longer emits sound and while it might be an issue with the hardware, everything depends on the situation. We have received messages from some of our readers who were complaining about their Samsung Galaxy S6 Edge units that reportedly have no sound.

I will walk you through in troubleshooting your phone that has no audio in this post. We will try to consider every possibility and rule them out one by one until we can arrive at a point wherein we can easily pinpoint what the problem is, what caused it and what needs to be done to fix it. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post maybe able to help you.

For those who are looking for a solution to a totally different issue, visit our troubleshooting page for we have already addressed hundreds of problems since we started supporting this device. Find issues that are the same or similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S6 Edge that has no sound

Problem: Hello guys. I’ve been following your blog for quite sometime now and it’s the first time I contacted you about a problem. My Samsung Galaxy S6 Edge doesn’t sound off when I use the loudspeaker either when playing music, notification or during phone calls. I don’t know how and when it started since I only tried using the loudspeaker yesterday to play some music since my headset was misplaced. When I found out there was no sound, I immediately tried calling my number and enabled the loudspeaker on call and there was no sound. Can you advice something I could do to fix this problem? Thanks in advance.

Troubleshooting: If the phone’s loudspeaker doesn’t sound off, it’s more likely a speaker problem but then of course, I would assume you’ve already checked the volume because if not, there’s a possibility the phone is muted or sound was turned down that you can barely hear it. Another possibility is that there might be some third-party apps that cause the problem or there might be an issue with the firmware itself. So, we really have to troubleshoot your phone thoroughly…

Step 1: Start your phone in safe mode and see if the speaker sounds off

We have to rule out the possibility that this problem is caused by some of the third-party apps you installed. By running your phone in safe mode, you’re temporarily disabling all third-party elements so if one of them is causing the problem, the phone may already have sound.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

Assuming the problem gets fixed in this mode, then you have to find out which app is causing the problem but I suggest you try updating apps that need to be updated first.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

You may also reset each app you suspect is causing the problem by clearing their caches and data. If that doesn’t fix the problem, try uninstalling those apps to see if it makes a difference.

How to reset apps on your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall apps from your Galaxy S6 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Reboot the phone in Recovery mode and wipe cache partition

This is actually a long shot but we just want to make sure we don’t miss a step. Let’s just rule out the possibility that this no audio issue is caused by some corrupt caches. So, try to delete the caches so that they will be replaced. You can do this by booting your phone up in recovery mode and wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Step 3: Backup your files and data, then reset your phone

After wiping the cache partition and your phone still has no sound when put in loudspeaker, then we have to see if this problem is with the firmware. Let’s bring the phone back to its factory default settings by resetting it. However, make sure you make a backup of your important files and data as they will be deleted during the reset process. After which, disable the anti-theft feature of your phone or the so-called Factory Reset Protection so you won’t be locked out after the reset. After that, feel free to reset your device.

How to disable the Factory Reset Protection on your Galaxy S6 Edge

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

How to do the Master reset on your Galaxy S6 Edge

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

You can also reset your S6 Edge from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this problem gets fixed by this troubleshooting guide. If not, then you might be facing a potential hardware issue. You should let the tech check the device for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge Wi-Fi Calling issues

Major carriers in the United States are now offering Wi-Fi Calling services and any variant of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) in the U.S. market has this feature embedded in the firmware. The service has a lot of advantages especially for owners living in an area where there is poor cellular coverage but with good internet connection.

Galaxy-S6-Edge-Wi-Fi-Calling

In this post, I will answer a few questions and address some of the problems sent by our readers regarding the Wi-Fi calling feature. Just like any other service, it is not free of problems and we’re actually getting emails every now and then about it. I will include the actual messages in this post so you will have an idea what other S6 Edge owners are experiencing.

Before we go any further, however, if you have other concerns with your phone, make sure to visit the troubleshooting page we’ve setup for the Samsung Galaxy S6 Edge as it contains a lot of solutions to problems we already addressed. Find issues related or same as yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up our Android Issues Questionnaire.

Can’t send SMS or make calls if not connected to Wi-Fi

Problem: It’s been a while since I got my cell but recently I’ve been having this issue when out of my WiFi connection I try to send a text or make a call and text and call doesn’t go through unless I un check the network connection. Once I do this text and call go through. I thought Android latest update will take care over this issue but I wasn’t that lucky. Any idea what could be causing this issues? Thanks!

Troubleshooting: It looks like Wi-Fi Calling feature is enabled or turned on in your phone. In this case, the phone will use your Wi-Fi connection to transmit SMS or make calls. Your device will continue using this service until you disabled it. It’s only then that you can be able to send texts or make calls normally. So, by now, you may already have an idea how to fix your problem–turn off the Wi-Fi Calling feature.

  1. Touch Apps from the Home screen.
  2. Touch Settings.
  3. Scroll down to Connections menu and touch Wi-Fi Calling to get to Wi-Fi Calling settings.
  4. Touch the ON/OFF switch to turn Wi-Fi Calling off and disable the feature.

READ ALSO: How to set up and use Wi-Fi Calling on your Samsung Galaxy S6 Edge

Galaxy S6 Edge doesn’t have Wi-Fi Calling feature

Question: Hi! I came across your website today. It’s really good, lots of useful tips! I got a galaxy s6 edge as part of a phone upgrade with EE. However I got the phone from carphone warehouse. So it doesn’t have the WiFi calling option. Do you know if there is a way to get the WiFi calling option installed on my phone? Thanks. — Marc

Answer: Not all variants of Samsung Galaxy S6 Edge have a Wi-Fi Calling feature. Each model or variant, especially for units carried by service providers, are built according to the specifications of the carrier and everything is based on the services it offers to its subscribers. In other words, some variants have features that cannot be found in other variants.

To enjoy the feature offered by your service provider, you need to root your phone and install custom ROM that comes with Wi-Fi Calling feature. Firmware updates are based on the phone models and I’m afraid the next update for your phone won’t bring along the feature. CyanogenMod ROMs often come with complete list of features but you must proceed at your own risk as it’s not always safe to flash custom firmware not to mention you’ll void your warranty. Good luck though!

Wi-Fi Calling won’t work with other Wi-Fi networks

Problem: Hi. I was staying a week at a place where there was poor cellular, T-Mobile, service however the WiFi network i was very good and my galaxy S6 connects just fine. All apps and internet browsers work. I am unable however to make any WiFi calls or texts. The error message said unable to connect for WiFi calling. The WiFi network did not require a password and apparently this is the problem according to T mobile after having me try a factory reset which as we all know is excruciating!!! I called Samsung and they said there is nothing wrong with the phone and no nothing about why it is doing this. When I got home, I selected in my settings to use only Wi-Fi (I have a secured password network) and no cellular service and was able to make Wi-Fi calls and texts. Is there something else that can be done to be able to connect in open Wi-Fi networks too? Thanks, Heidi.

Troubleshooting: First of all, Wi-Fi Calling is still in its very early stage and there are still of lot of things to be improved. That said, you may encounter some hiccups every now and then. One known issue with this service occurs when you connect to other Wi-Fi networks with Wi-Fi Calling feature still enabled in your phone. When this happens, you may not be able to place calls and send SMS or people on the other line couldn’t hear you.

If you’ve already connected to a different Wi-Fi network and the feature is still enabled, try to disable the feature first and then clear the cache of the WiFi Calling service through the Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap WiFi Calling.
  6. Tap Clear cache.
  7. Now, reboot your phone.

After the phone has fully booted up, make sure you are connected to the WiFi network and then enable Wi-Fi Calling. It should work by now.

But another thing that might just hinder you from using the feature is the stability of the network you are connecting to. Remember, you cannot use it when the connection is very slow, which is very much possible in your case considering the network you are connected to is open.

Wi-Fi Calling stopped working for no apparent reason

Problem: Hi. My Samsung Galaxy S6 Edge cannot send texts or make calls over Wi-Fi for no apparent reason. Ever since I bought the phone about 4 months ago, Wi-Fi Calling always worked but now it doesn’t. I’m with Sprint and I haven’t contacted tech support just yet. I’m hoping you could help me figure out what this problem is all about because I’m in an area with poor coverage. Wi-Fi is the only thing that’s reliable and I’m happy I can now send texts and make calls with it. What shall I do to fix this?

Suggestion: Call Sprint. If the feature just stopped working without apparent reason and everything else is properly set in your phone, then the problem is with your provider. There have been a lot of Sprint users who reported to have experienced a problem like yours and according to them, they just called tech support, told the rep Wi-Fi Calling didn’t work and let him/her do his/her job.

But what happens actually is that the WiFi Calling service will be disabled in your account from their end. Then, it will be re-enabled and you will receive a text message notifying you that Wi-Fi Calling has been added to your account. The service should work perfectly after that. In some cases though, it may take up to 24 hours to be able to use the service again but at least necessary actions have already been done to fix the problem. So, again, call Sprint.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix a Samsung Galaxy S6 Edge that’s not charging

This post serves as your troubleshooting guide in case your Samsung Galaxy S6 Edge won’t charge. Whether you are charging with Samsung’s manufacturer charger or a wireless charging pad, charging issues are among the most common problems any Android smartphone owner may face. It is also among the problems that need to be addressed immediately as your phone will only sit atop your table when it totally depletes its battery.

Galaxy-S6-Edge-not-charging

The owner may only have an idea that his/her phone isn’t charging when the battery is totally drained and the charging signs won’t show up when the device is plugged in. At this stage, many owners may panic thinking that their expensive piece of technology may already be busted.

But just because your Galaxy S6 Edge’s battery isn’t charging doesn’t mean you need to have the battery replaced immediately. Remember that before electric current reaches the battery, it passes through a logic board and gets recognized by the Android system and the firmware itself.

MUST VISIT: Samsung Galaxy S6 Edge Troubleshooting 

I encountered so many cases already wherein the owner complained about his/her phone not charging but what actually happened was the system just crashed leaving the screen blank and the phone unresponsive. In this case, a soft reset is necessary.

Before we go any further, those who have different issues with their devices are free to contact us at [email protected]. Provide as much details as possible so that we can accurately diagnose your problem and provide appropriate and effect troubleshooting procedures. Don’t worry, it’s free!

The following problems are among the ones we received from our readers. Read on as there is a possibility you may encounter one of them.

  1. Galaxy S6 Edge won’t charge in car
  2. Fast charging not working on new Galaxy S6 Edge
  3. Galaxy S6 Edge isn’t charging at all
  4. Galaxy S6 Edge won’t charge after an update

Galaxy S6 Edge won’t charge in car

Problem: So, I recently got a new Galaxy S6 Edge phone with Sprint and so far, the phone is doing all of its advertised functions and features but charging in my car. All my other phones are charging fine with my car. But the thing I’m really confused about is that the phone charges fine when I plug the charger into the wall outlet using the original charger that came with the box. So, I think it’s not really a hardware or port issue. It’s just so annoying that it won’t charge in my car using my car charger. Do you guys know what the problem is and how I can fix it? — Clarisse

Troubleshooting: Hi Clarisse. Apparently, the phone isn’t the problem here because it’s charging with its original charger. On the other hand, your car charger is also functioning with other devices. So, that leaves the USB cable in question. Try using a different cable that you know works and if your phone still refuses to charge using your car charger, then the problem is with the charger–it may not have enough amperage to be able to push electric current into the battery. Samsung devices need chargers with 2 Amps rating.

Fast charging not working on new Galaxy S6 Edge

Problem: Hi Harold. I’ve been reading your posts on Galaxy S6 Edge for a couple of days now because new phone’s fast charging feature isn’t working. I have friends who also have the Edge and I asked them if there is a setting that needs to be turned on or enabled to make fast charging work, they said fast charging capability is native to the phone. So, I’m confused why my new phone isn’t charging as fast as advertised. It’s about 8 days old. What should I do? — Ellaine

Troubleshooting: Hi Ellaine. I will assume you’re using the charger that came with the main unit because if not, then that’s the problem. The original charger is capable of adaptive fast charging while third-party chargers aren’t.

Also, if the phone heats up when plugged in, the fast charging feature will not work; the same thing happens if the screen is on. So, verify the phone isn’t heating up and turn the screen off while charging. If the fast charging feature still doesn’t work, have the phone replaced. After all, it’s still within replacement period. A new phone should work without issues, so it’s better you have it replaced as early as now than deal with the problem until your contract expires.

Galaxy S6 Edge isn’t charging at all

Problem: My Galaxy S6 Edge is just more than a month old and everything was working well a week ago, now it just won’t charge. When I plug it in, it won’t respond. The usual charging icon won’t display and the LED won’t light up. What’s the problem here? Can you help me guys? — Jason

Troubleshooting: Hello Jason. First of all, make sure you’re using the original charger that came with the device and that the USB cable is properly mounted in the charger and the port on your phone. There is a possibility that it’s an issue with the charging unit itself or just the cable. So, let’s try to rule out possibilities here. First, using the original USB cable, try to connect your phone to your computer and see if it gets detected. If not, then it’s probably a cable problem, so you know what to do next in this case.

However, if the phone gets detected by your computer, try to set your focus on the charger itself. If you have other phones, try charging them using your S6 Edge’s charger. If they, too, won’t charge, then buy a new charger.

If you’ve successfully ruled out that it’s neither the charger nor the cable that’s having a problem, then the issue is with your phone. You will now have to rule out the possibility that it’s just a firmware issue and the first thing to do is boot your Galaxy S6 Edge in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

When in safe mode, try charging your phone and if it failed again, backup all your data and perform full hard reset. After all, the first thing a technician would do is reset the phone so it’s better you do it before he does. If the problem is fixed with you doing it, then you just saved yourself from all the hassle of going to a tech shop, explaining what the problem is and answering questions.

Full Hard Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge won’t charge after an update

Problem: Hi guys! There was an update recently which I downloaded to my S6 Edge. After the installation, my phone seemed to have used up all its battery leaving it with just 7%. So, I charged my phone and to my surprise, it didn’t respond at all. I rebooted it several times already but it still won’t charge. Now, I’m on 2% and a few minutes from now, the phone will shut down but I still haven’t managed to get it to charge. Why is this happening? Help me. — Lorie

Troubleshooting: Hello Lorie. If the problem occurred after an update, then it must be just a glitch. More often than not, the new firmware will corrupt some caches and data leaving some inconsistencies in the system itself. In this case, it seems like the charging function is the one that’s affected.

The first thing I suggest you do is soft reset: just press and hold the Power and Volume Down keys for 10 seconds until the phone powers down. While turned off, plug the phone to charge. It is almost certain the problem like this is fixed at this point. Otherwise, I recommend you wipe the cache partition if there’s enough battery left, if not, then you need help from a tech.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix Samsung Galaxy S6 Edge unresponsive screen & other display related issues

Your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) sports an impressive display and sensitive #touchscreen. However, touchscreen- and display-related problems happen all the time due to a firmware glitch, a hardware problem or an app that keeps freezing.

Galaxy-S6-Edge-Screen-Issues

I addressed some of the problems sent by our readers and the first issue is about the touchscreen that stopped working after the device fell into the toilet. In this case, the problem could have been caused by either physical or liquid damage.

Read on to learn more about these problems and how to fix them. Here’s the list of the issues I included in this article…

  1. Galaxy S6 Edge screen not working after being dropped in toilet
  2. Smart Remote popped up and S6 Edge screen became unresponsive
  3. A little Android guy sits on the middle right of the screen
  4. Galaxy S6 Edge screen not responding completely but buttons still work
  5. S6 Edge has a faint line across the middle of the screen
  6. Some text or characters are missing until the device restarts
  7. S6 Edge has grey and white lines on the screen, won’t respond
  8. Edge screen’s handle stopped working but reboot fixes it momentarily
  9. S6 Edge back button seems to be pressing itself
  10. S6 Edge apps icons are huge, apps can’t be moved into folders

For those who need further assistance, feel free to contact us by filling up this form. Make sure you provided us with necessary information about the problem. You may also visit our S6 Edge troubleshooting page and try to find issues that are similar to yours and use the existing solutions.


Galaxy S6 Edge screen not working after being dropped in toilet

Problem: Hello, I recently dropped my phone into the toilet but after 2-3 seconds I immediately took it out and wiped it with a tissue. Phone seems to be a bit frozen and the screen was acting weird. I blew dried it for a bit and left it dry out in a rice bowl for more than a day. After I charged it and it worked normally. The problem here was, that the screen doesn’t work at all. I cannot touch a display nor doing anything with it. Although, everything seems to be fine, all the buttons work and sounds. Can you please give me some advices before going to service ? Much appreciated! — Linh

Suggestion: There’s only one thing we know for sure; your phone fell into the toilet. But we don’t know if it was the water that caused the problem or the impact of the fall. Regardless what the cause was, there’s nothing we can do about it as it is a hardware issue now. There is, however, one procedure you can do–master reset.

It’s a long shot but it’s worth it because if a tech gets ahold of your phone, the first he would do is that. So, try to see if it would make a difference and save yourself from the hassle of going to a local shop and explaining what happened over and over again without a guarantee that the problem will be fixed:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps because if not, you really have to see a technician about that.

Smart Remote popped up and S6 Edge screen became unresponsive

Problem: This is what happened. Something at the side of my screen came up it said “remote TV” or something like that I clicked it because there was no other choice than to click it, so I did. The phone then freezes and then I can’t do anything with it. The buttons all work but the screen itself won’t work (I can still get the screen to turn on though) but when I try to type in my password you can’t. I am really worried and I definitely getting worried. Please help!

Troubleshooting: You must be referring to the Smart Remote app. Since you cannot operate your phone as the screen became unresponsive, you need to boot your phone in safe mode to disable the app temporarily. Here’s how to do it…

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once the phone is in safe mode, try to delete all remotes you setup by following these steps:

  1. Open Smart Remote app.
  2. Tap the More options icon (three dots) on the upper-right.
  3. Touch Settings and scroll to the bottom.
  4. Touch Reset Smart Remote.

Then, do this…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Smart Remote.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

The problem should be fixed by now but if it continues to bug you over and over and if smart remote isn’t that important to you, then uninstall it to make it stop for good.

A little Android guy sits on the middle right of the screen

Problem: I get a little ghost looking android guy that sits on middle right of my screen. In fact right over the send button on Messaging and Texting arrows. It also sits their on all screens. If I accidently tap it, it freezes my screen and I have to hit the battery pull feature to clear it.

Answer: Verify that it’s not the Facebook Messenger because if it is, you can just drag it to the bottom-center of the screen to close it. If it’s not, then it must be one of your apps and it’s only you who have the capacity to know what it is. Find it and uninstall or disable it.

Galaxy S6 Edge screen not responding completely but buttons still work

Problem: It happened two times already. The whole touch screen area is not responding but the back key, home key and recent button seems to be working. I waited for the device to shutdown by draining the battery and after charging, I turn on the phone and it’s back to normal. What’s causing this? Is there away to switch off the phone without using the screen? Tried holding the power button and with combination of volume keys doesn’t seem to work. Please help.

Answer: You’re not really expecting us to know what’s causing the problem when you didn’t provide more information about it, are you? The thing is, it might be a touchscreen issue or it could also be a problem caused by one of your apps. For the latter, try to read the second problem as you may have the same issue caused by the Smart Remote but if not, then you have to find the app that’s causing that and uninstall it.

In case it happens again, you don’t have to wait for hours to drain the battery; just press and hold the Volume Down button and the Power key together for 10 to 15 seconds and your device should reboot.

S6 Edge has a faint line across the middle of the screen

Problem: I brought my phone from CEX. I noticed my phone has a faint line across the middle and a Small little sort of black blob has appeared on the Edge.

Answer: It might be a hardware issue. Things like that happen all the time and there’s no way you can fix that. You need to have the phone replaced assuming you didn’t drop it or anything.

Some text or characters are missing until the device restarts

Problem: Text is missing until reboot.  Frequently, and in various applications, text is missing characters.  For example, t st when it should be test.  As soon as I reboot, all is well.  Any hints on what I might do to solve the problem.

Answer: And what do you see instead of the character? Is there some kind of dead pixels on the screen? Does your phone works normally if it occurs? What apps were you on when it happened? And how frequent does it occur?

These are just some of the questions we technicians would ask. And since there’s not much information here, it’s better you have a tech to take a look at it so he can run some tests and further observe the device.

S6 Edge has grey and white lines on the screen, won’t respond

Problem: Phone was working this morning at 2 am. Then alarm did not go off this morning. Looked at phone and it has grey and white lines on it. Tried to reboot by holding down power/volume. Nothing works. Phone is not even a year old.

Answer: Apparently, it’s a hardware issue. You need to have a technician check it for you.

Edge screen’s handle stopped working but reboot fixes it momentarily

Problem: The “handle” for my edge screen stops working unexpectedly. The “handle” appears on the side of the screen but you can not slide it over to access the contacts, etc. It will work upon rebooting the device but only temporarily then when I go to use it, I notice it doesn’t work again. Any Suggestions?

Answer: I’m sure the Android 6.0 Marshmallow will fix this issue but in the meantime, try clearing the cache and data of the PeopleStrip service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

S6 Edge back button seems to be pressing itself

Problem: Hi. The button next to the home screen on the right is going wild and pressing by itself all the time while I am on the phone and about every 5 minutes I quit a game or surfing the net because of that problem.

Answer: Try pressing it many times because there’s a chance it’s stuck or something. If it can’t be fixed by doing that, have it checked immediately. I can’t imagine how the phone works if the back button is always acting up.

S6 Edge apps icons are huge, apps can’t be moved into folders

Problem: The icons are huge and do not want to move into folders or be removed from the screen. Usually  when long touch an icon, a trash can appears.  It doesn’t anymore. I uninstalled Touch wiz but problem remains. I do not want to loose videos, photos, etc. and can’t therefore reset factory settings. PLEASE can you help me?

Answer: Make sure the phone isn’t in Easy Mode, first of all. Just go to Settings > scroll down to Personal > and make sure Standard mode is ticked.

Once you’ve verified that, try changing the grid size of the icons. Long touch anywhere on the Home screen (not on an app), at the bottom of the screen you’ll find four new buttons, tap Screen grid. Now, choose the grid size that works best for you and hit Apply once you’ve made your choice.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge shows “Emergency calls only,” Voicemail icon won’t go away & other problems

In this post, I will tackle some communication-related issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the “Emergency calls only” prompt on the lock screen, which you may notice during the boot up process. It also shows up from time to time especially if you are within an area where there is poor reception. Above all, it shows up if the phone failed to read properly from the SIM card. Continue reading to learn more about this problem and other issues I mentioned here. You may also find solutions or answers to the problems I cited.

Samsung-Galaxy-S6-Edge-Emergency-Calls-Only

For owners who are looking for solutions to a different problem, visit the troubleshooting page we carved out just for the Galaxy S6 Edge. Find issues related to what you have and use the solutions we suggested. You may also contact us by filling up this form should our suggestions fail.

Going back to our topic, here are the problems I addressed here…


 

Galaxy S6 Edge shows “Emergency calls only” on lockscreen

Problem: Network problem. In lock screen says emergency  calls only once open sometimes get signal or says not in network area more frequently than need to change mode to airplane back or restart it happens all the time. Heats up all the time sometimes during idle time also.

Answer: If it’s a GSM model, it is most likely the SIM card that’s the problem but for CDMA, you really have to call your provider and inquire about your account. The “Emergency calls only” prompt indicates the phone isn’t getting a service either due to faulty SIM card or a network issue. That said, your service provider can help you more than we do but please try to check if the SIM card is properly mounted.

Voice Mail icon won’t go away on Galaxy S6 Edge’s status bar

Problem: I have the VM icon displayed on my status bar for about a week now and it will not go away. I have no vm the vm has been set up but the icon will not leave. Please help it is driving me nuts. Thanks

Troubleshooting: This is clearly just a glitch or a minor bug and most of the reports suggested that it started after an update. But no worries because you can get rid of the VM icon by clearing the cache and data of the phone app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the phone app.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

GPS not working on Galaxy S6 Edge

Problem: My GPS won’t work. All the maps I try to use like Google maps, Waze, navigation all can’t locate my location. I reset the phone to factory setting still couldn’t use the GPS. Please, help me.

Troubleshooting: My question is was there a certain time when the GPS in your phone was working fine? If so, then it must be a firmware issue or if your phone suffered physical and/or liquid damage, it’s probably a hardware problem. If it were the former, then try the master reset or re-flash the firmware. Otherwise, you really need to have a technician take a look at it.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge connection to computer gets cut off

Problem: My phone is having issues when trying to connect with my computer. It’ll read it, but then it cuts out. I’ve used different USB cable and it’s the same thing. I’ve downloaded drivers from Samsung, apps suggested and made sure the USB  debugging is off and still nothing. I’m not sure what I can do to make this connect any better. Let me know what else I can do. Thanks.

Answer: Thank you for making sure it isn’t a driver and cable issue. About a couple of weeks ago, I encountered this same problem with a client and it after thorough troubleshooting, it went down to the USB port being loose. If this is the case with your phone, then you need to have it repaired under warranty. The tech will try to replace the either the port or the entire board. If that won’t work, then he will recommend a replacement.

Galaxy S6 Edge screen not responding due to physical damage

Problem: This is my son’s phone. He accidently slept with it in his bed, probably on top of it. There is a flashing blue indicator light still going & the status bar running down the right side shows 3:39am Mon, Jul 20 87% however the rest of the screen is black & the phone will not respond to anything he or i have tried. We took it into T-Mobile but since he had broken the camera screen (which happened about 2 months ago & in no way effected the function of the phone) they don’t believe that whatever the current issue is not related & will not offer any help other than us paying $175 insurance replacement. Can you help?

Answer: Apparently, the phone suffered physical damage and no, you can’t claim warranty because of that. So, you either have to spend having the screen (and the camera lens) replaced or avail what your provider offers–insurance replacement. There’s not much we can do about this because the problem is with the hardware or components.

Galaxy S6 Edge fingerprint scanner not working

Problem: Unable to verify my fingerprint. Prompt to enter my backup password to verify my identity. As I forgot my backup password and been trying for 5 times, then keep trying again still cant. How am I going to reset my passwords again. Kindly advise what is the step i should do. Thanks. – Germaine

Troubleshooting: Lock screen security exists to prevent unauthorized access to your phone, data, pictures and whatnot. That said, you can’t bypass any of them unless you discovered a bug that could potentially render them useless. For average users, however, the only option left for you if you’re locked out is the master reset. After you followed the procedure, you will be able to regain access to your phone but in return, you will also lose all the data you were trying to protect.

Galaxy S6 Edge can’t send a PDF file

Problem: I downloaded a .pdf doc last night of 235 KB.  Wanted to send the same to my hubby & I can’t seem to. He has an iPhone. It stands at 91% & doesn’t go beyond. Tried to re-download and re-send. Hasn’t worked. While I get notifications and alerts all the time, this is kind of a work in progress mode now. Call it an ocd of mine, but I hate it when I have an unattended mail whether in my mailbox or spam or trash. I clean the latter 2 daily. Help! I’m so losing it. I could send a screen grab to put things in perspective. Thanks much. — Radhika

Suggestion: Hello Radhika. Were you trying to send it as an attachment to an email message? If so, make sure you have an active internet connection first. After that, try to attach it to an email and see what the error message is. If you can’t send or attach it, there must be a prompt notifying you that what you were trying to do weren’t successful. Only then we’ll be able to know what the best course of action is.

But let’s not dwell much on this problem, instead, let’s try to work around it. You said downloaded it from the internet, so, why don’t you send the link to your husband and let him download it?

Galaxy S6 Edge stuck in boot loop after an update

Problem: Hi, after an update (around 220MB) my S6e it is stuck in loop. I have done the simulated battery disconnect, as I explained in step 1, the phone responds and starts to reboot, shows the carrier logo (Telstra, Australia) and goes back to a black screen with the SAMSUNG logo showing. The same outcome with releasing the Power key and continue pressing the Volume Down key.

I currently work in Thailand and have a Thai SIM card in my phone. The update was done over Wi-Fi if this makes a difference.

I really would appreciate a quick answer or solution. I do use my phone for work a lot. Thank you. — Reiko

Troubleshooting: For issues like this, there’s one very effective troubleshooting procedure you can do to fix this, wiping the cache partition. What it does is delete all caches of files and services that were used by the previous system. More often, these caches aren’t compatible with the new firmware. Don’t worry though, none of your data will be deleted if you did this.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

8 problems you may encounter during or after updating your Samsung Galaxy S6 Edge & how to fix them

In this post, I will address one message sent by a #SamsungGalaxyS6Edge owner who’ve experienced issues while updating his previous #smartphones. Anyone who has encountered problems with their #Android phones in past will, probably, ask the same question.

Galaxy-S6-Edge-firmware-update-problems

T-Mobile is bugging me to upgrade to Android 5.1. I’ve been burned by Android upgrade on my previous Samsung phones. Do you have any information to indicate that this upgrade will cause problems?” — Larry

That’s one question that needs to be answered once and for all. It applies to all Android devices, but in this case, it’s a Galaxy S6 Edge owner who asked it first.

As for me, I’ll just wait for someone to download and install it and if he/she complains, then most probably you will encounter the same issues. However, it’s always different for everyone; you may encounter issues but not the same as ones encountered by other users. In other words, you can never predict what would happen to your phone during or after the update. The good thing is, if problems occur, there are always ways around them and that’s what I will tackle in this post as an answer to our reader’s question.

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S6 Edge troubleshooting page as it contains solutions to the most common problems we already addressed. Find issues related or the same as yours and try the solutions we provided and if they won’t work, feel free to contact us. But remember, the more information you provide, the more accurate our solutions will be.

Problems During / After a Firmware Update

I will tackle the most common problems only so there’s always a chance that the issue you might have isn’t included in this short list.

Do you have any information to indicate that this upgrade will cause problems?

No, unless there’s a pre-existing bug in the firmware that your carrier or Samsung already acknowledged.

Now that I have answered the question, let’s proceed to the list of problems you may encounter during and after an update.

Update Failed with Errors

It will happen if the download and/or installation is interrupted. As a result, the phone may return an error indicating the update wasn’t complete.

The most common cause of interrupted download is unstable internet connection and more often than not, if this happens, the installation will fail, too. Or worse, your device will be soft-bricked.

For interrupted or failed update, you just have to try again especially if your previous updates were successful. It is recommended that after getting the prompt that the update failed, you have to reboot your phone and re-attempt to download.

Other options you have are to use Samsung Kies, manually install the firmware using ODIN or bring the phone immediately to your carrier or service provider to be checked.

Cannot Complete the Update

If for some reason, your phone couldn’t complete the update, you need to check your internet connectivity first. Make sure you have an active connection by browsing a few websites or downloading small apps. Unstable internet may often result to this.

Another thing is to check the amount of space left in your phone’s internal storage. Remember, for over-the-air updates, the entire package will be downloaded to your phone’s storage first before installation. So, basically, before the new firmware is installed, there are two firmware packages in your phone’s memory. Hence, make sure there’s 1.5GB of space left before attempting to update your phone.

For this problem, you may also use Samsung Kies to update your phone if OTA failed a few times.

Got Stuck in Boot Loop After an Update

Corrupt files and caches are often the cause of this problem. While many users tend to panic immediately once their phones refused to boot up successfully, it’s actually very easy to fix–wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Got Stuck in Samsung Logo after an Update

Reboot. That’s the first thing you should do if your phone cannot get past the Samsung logo immediately after an update. If it’s still stuck on the same screen after a reboot, then attempt to boot it up in safe mode to see if it can boot up successfully when all third-party apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the safe mode remedy failed, then boot your phone in recovery and wipe the cache partition; just follow the instructions in the previous problem.

Apps Disappeared after an Update

Applications need to be optimized after an update. The first boot up is for firmware optimization and if your apps won’t appear, reboot your phone.

You may need to reboot your phone 3 or 4 times to get every single app you previously installed work again. So far, there’s no other solution to this problem as there were very few reports that the phone was reset during an update. Basically, if the apps weren’t uninstalled from your phone, they’re still there and a few reboots will bring them back.

Phone is Sluggish After an Update

Reboot a few times to optimize the apps. If the problem remained after doing so, then try booting the phone in safe mode first to evaluate if then it runs slow even when all downloaded apps are disabled.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the sluggishness didn’t go away even in safe mode, try to backup your important data and perform a master reset to give your phone a fresh start.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Device Keeps Rebooting After the Update

First of all, attempt to boot the phone in safe mode to see if it still reboots there. If so, then it’s confirmed the update was bad or some of the data became corrupt. So, backup your important files and data and perform master reset; follow the instructions in the previous problem.

After the reset and the phone still reboots, it means the firmware is bad or some of the data are missing. In this case, it needs to be reinstalled. You may manually flash the firmware yourself (which, by the way, will void your warranty) or you can bring the phone to your provider and let its tech reinstall the firmware for you.

For those who are willing to take the risks, just download ODIN and the firmware you want to install on your phone. Install ODIN to your computer, connect your phone and begin the flashing. It often works.

Some Apps Crash After an Update

It might be a compatibility issue. Open Google Play Store, go to My Apps and see if there are available updates for those apps. If there are, then update them. Or, you can just clear their caches and data and then uninstall them. After that, download fresh copies of those apps from the Play Store. That usually works.

If, however, only a few Google apps crash after the update, then all you need to do is uninstall updates from the Play Store.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall Updates.

You may also do the same for Google Play Services should the problem remained after the uninstalling updates from the Play Store.

Lastly, if you haven’t rebooted your phone after the update yet, then you really must do it a few times. Those apps that crash may just need to be optimized.

I hope this post can help you one way or the other. Thanks for reading and I wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix your Samsung Galaxy S6 Edge that’s stuck on boot screen, won’t boot up successfully [Troubleshooting Guide]

When a powerful device like the Samsung Galaxy S6 Edge gets stuck on the boot screen, it is most likely that it’s experiencing firmware-related issues. During boot up, all necessary files should be loaded and all services should be fully initialized so the phone can work properly. If those files or services aren’t loaded, things like this could happen.

So in this post, I will help you fix the problem. We will try to rule out possibilities to be able to tell if we can fix the problem on our own without any help from a tech. It doesn’t mean we don’t want tech to check out your phone, we are just trying to save you from a lot of trouble and hassle. So, if you own this phone and it’s currently stuck while booting up, read on as this post may be able to help you.

On the other hand, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Galaxy S6 Edge gets stuck on black or boot screen and won’t continue

Problem: Hello guys. Good morning. I’m reaching out to you because I have a problem with my phone and I badly need your help or advice so that I can try fixing it if possible. My phone is a Galaxy S6 Edge which has been with me for almost a year now. For some reason, it would no longer boot up to the home screen like before. Either it gets stuck on the S6 Edge logo or a black screen after that. Not sure what I did or what I have to do to fix this. Can you help me with this? Thanks.

Troubleshooting: We have to rule out the possibilities until we can tell what the cause of the problem is and what needs to be done to fix it. Without further adieu, here’s what I suggest  you do:

Step 1: Try to soft reset the phone to rule out possibility of a system glitch

More often, glitches are actually minor app- or firmware-related problems and while they tend to affect the overall performance of the phone, they can easily be fixed provided there’s no other serious problems in the background that triggered them.

So, the first thing I want you to do is try to do the soft reset procedure. You Galaxy S6 Edge doesn’t have a removable battery, therefore, all you can do is press and hold the Volume Down button and the Power key together for 10 seconds and wait to see if the phone can get past the boot screen.

The soft reset will perform the simulated battery disconnect and refresh your device’s memory but there’s no guarantee the problem will be fixed. So, if the phone can’t still boot up successfully even after the soft reset, move on to the next step.

Step 2: Make sure third-party apps have nothing to do with it

There have been a lot of cases that we’ve encountered wherein third-party apps caused the system to crash leaving the phone unresponsive. But the thing about issues caused by third-party apps is that they can easily be fixed. So, to confirm if the problem is due to some of the apps you installed, attempt to boot your device in safe mode by following these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 Edge logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

If successful, then it’s clear that the cause of the problem is one or some of the apps you downloaded and installed. Therefore, you need to find the app that’s causing the phone to not boot successfully and uninstall it. You may have to uninstall more than one app and reboot your phone countless times before you can say the problem is fixed. This is how you uninstall an app from your S6 Edge…

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Under ‘Device,’ tap Applications.
    4. Tap Application manager.
    5. Swipe right to the DOWNLOADED screen.
    6. Tap desired app, then tap Uninstall.
    7. Tap Uninstall to confirm

If, however, the phone still gets stuck on boot screen while starting up in safe mode, then the next step might help.

Step 3: Attempt to start your Galaxy S6 Edge in Recovery mode

When booting in recovery mode, all hardware components will be powered up but the Android interface won’t be loaded and in this case, your phone may be able to the mode without being greeted with any issues. Once successful, you can then perform a couple of procedures that might fix the problem. So, here’s how you boot your S6 Edge in Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S6 Edge logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.

If successful, you can try to wipe the cache partition or even do the reset to see if you can make the phone boot up in normal mode and reach thee home screen. However, if the problem still persists after that, then you should have the device checked by a technician.

Samsung Galaxy S6 Edge won’t boot up after the Nougat update

Problem: I’m not sure how to open this phone to take out the battery. I did turn it off and restart it but that didn’t help. I have an S6 Edge. I was in the middle of a phone call, the call dropped and I cannot make or receive phone calls. Not sure if it has anything to do with it but I did a Samsung update yesterday. I never had this problem before. I’m very upset that I cannot make a call as my son is a Marine and I don’t get to speak to him very often and now I was for off from him!

Solution: Well, as you stated, the firmware had been updated so it seems like some of the files on your phone were messed up and that may be the reason that it could not boot up completely. But since we are not sure what the issue is, all we need to do is to first focus on the software department of the device by performing the basic troubleshooting methods. To isolate the problem, just follow these procedures:

Step 1: Try charging your phone

Sometimes, it is because of not enough power in the battery that the device could no longer power up the components inside and that’s the reason your phone won’t turn on. What we have to do now is to verify if the battery is defective or not by charging it for 10-15 minutes. Through this method, you are not just charging it but also trying to figure it out if the current is flowing in the circuit board of the device. If the LED above the screen is blinking and the charging icon is showing, then most likely it is a firmware issue that has an issue and prevents the device for not booting up. However, if it is not responding after several minutes of charging you can immediately your phone to the nearest shop in your area for your phone might have a hardware problem.

Step 2: Perform Forced reboot on your phone

Assuming that the device is charging normally, then it’s time for you to check if the issue is not caused by a simple glitch. Through force reboot procedure the device’s system will be refreshed and close all unused applications that runs in the background. So, while it connected to the charger just press and hold the Power and Volume Down keys together for 10-15 seconds. If it boots up, obviously it is just a glitch in the system caused it. But after doing so and still not responding, then you can follow the next step.

Step 3: Reboot in Safe mode

Now, we have to figure it out if the device can boot up successfully in safe mode because if not, there may be some conflicts in the system. Take note that this method will temporarily disable all downloaded applications and only the pre-installed apps will run in the system. If it boots up without a problem, then there might be a culprit caused it and you should find and uninstall that one to fix the problem.

Step 4: Delete the System cache of the phone

As the new firmware had been installed, it is not far that the system caches were become outdated and creates conflict to the system and makes the firmware to crash without apparent reason. Through this method, the cache directory will be back to its factory default so that the device can create newer files that is compatible to the new system.

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S 6 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After deleting the system caches observe closely if your phone can boot up successfully. If not, then it might be a major software issue and you can jump to the next method for further troubleshooting.

Step 5: Perform Master reset on your phone

Since, all procedures haven’t fix the issue the best thing that you should do is to bring back the device to its factory settings. But remember that in resetting your phone all will be erased like: contacts, music, photos and all third-party apps you installed. So, before you proceed makes sure to create a backup or transfer all of it to your personal computer or SD card. Here are the steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy S 6 logo displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

After you do all the procedures and the issue still persists, look for a technician in your area and let it fix.

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