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Galaxy S5 won’t turn on

How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Without power, your Samsung Galaxy S5 will become an expensive paperweight on your table. We received a lot of emails from S5 owners seeking assistance because their device won’t turn on or won’t respond when they press the Power key. The thing about this issue is that there is no easy way to determine what caused it, so there’s no ultimate solution. That is the reason why we decided to put up this post to help you troubleshoot if your Galaxy S5 refuses to turn on.

Galaxy-S5-Stuck-Logo-Problem

Based on reports ad emails we received, if it’s not a battery problem, it is more likely to be a hardware issue. This troubleshooting guide will begin with determining if the battery still functions the way it should and then it will progress to more complicated procedures. But the real focus here is how to bring the phone back to life.

Read on to find out the ways to fix issues related to this, after you tried all procedures and the you still have issues, feel free to contact us at [email protected] and we will help you fix them. However, we need you to provide us all necessary details so that can give you more accurate solutions and troubleshooting guides. You may also post your concerns on our Facebook and Google+ pages. For any other issues, please visit our Galaxy S5 Troubleshooting page as we listed all problems we addressed since its release last year.

Step 1: Attempt to charge your Galaxy S5

At this stage, let’s assume that the battery is drained and there’s no power left to power up the phone. So, plug it in and leave the phone to charge for, at least, 10 minutes. While waiting for the time to elapse, make sure the phone displays the usual charging icon or check the LED indicator to see if it’s lit. If the phone isn’t showing signs that it’s charging, just leave it plugged for a few minutes. There are times when the battery is totally depleted and it will take several minutes to light up components inside.

Assuming the phone is showing signs that it’s charging, try to hit the Power key to see if it would turn on. If it didn’t, proceed to the next step; do the same thing if the phone didn’t show charging signs.

Step 2: Pull the battery out of your Galaxy S5

There are times when the hardware glitches and you need to refresh it. Removing the battery for a few seconds will drain electricity stored in the capacitors.

While many think this procedure is absurd, it has actually been proven so many times to work. So, I suggest you follow the steps below to further troubleshoot your problem. After all, what is there to lose, right?

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

If the first two procedures failed to bring the phone back to life, it’s time dig deeper into the problem. At least, we now know that basic troubleshooting procedures won’t work.

Step 3: Try to boot your Galaxy S5 in Safe Mode

As I said earlier, the main purpose of this troubleshooting guide is to find out if the phone is still capable of turning on. Booting the phone in safe mode will temporarily disable all third-party apps and this procedure will rule out the possibility that it may be just an app that’s preventing the phone from powering on.

Here’s how you boot Galaxy S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot your Galaxy S5 in Recovery Mode

The Android System Recovery or popularly known as Recovery Mode is the barebone of the Android system. If your phone is still capable of powering itself up, it should be able to boot in this mode considering the Android GUI will not be loaded during boot up. In case you can reach this stage, there is a great chance you can bring the phone back to life.

Here’s how you boot your Galaxy S5 in Recovery Mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the phone can boot successfully, proceed with wiping the cache partition or even master reset.

Final Step: Have your Galaxy S5 checked by a technician

Actually, there’s one step I didn’t included here and that’s to try a different battery because there’s no guarantee that it’s a battery issue. You may end up wasting money buying a new one (especially if there’s no one you can borrow from) and still won’t work.

If you’re under contract, you may want to call your provider to see if they can offer you some help. More often, your provider’s technicians will not charge you for consultation so if it was the battery that has a problem, it could easily be determined as they could try to put on a different one without you paying for it.

I hope this troubleshooting guide can somehow help you. Thanks for reading!

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

 

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We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

How to fix Samsung Galaxy S5 that won’t boot up after owner tried to restart

This post will address one of the most common issues Samsung Galaxy S5 owners encountered after the lollipop update–phone won’t boot up. But before we go to the proper troubleshooting, I just want to make things clearer in this post. The terms “boot up” and “power up” are totally different.

Samsung Galaxy S5

When you say “boot up,” it means the phone’s components are fired up but the screen remains blank or got stuck somewhere without continuing to load the system. The term “power up” refers specifically to the phone that won’t turn on no matter what. In other words, the phone that won’t power up is a dead phone.

Our reader said in his email that he recently downloaded the lollipop update but the phone would heat up to the point that it would overheat. Naturally so, once the phone overheats, it would freeze, lag, become sluggish or shut down to prevent further damage.

According to him, he attempted to fix the freezing problem by restarting the phone but it won’t boot up any longer. We ruled out that it’s just a “boot up” problem because the phone was functioning fine prior to the attempted restart. Apparently, the hardware is fine and it’s obviously the firmware that is at fault here.

This post will guide you through troubleshooting this problem and while I want to get this issue fixed, I will not suggest any procedure that may compromise the safety of the device. All procedures will be directed to making the phone boot up. So you could understand better what the problem is, here’s the actually message from our reader:

After downloading the lollipop update recently, my phone would heat up and become overheated to the point that it would freeze. So to fix the solution I decided to restart the phone. This did not work so I decided manually restarting it by completely turning it off and back on again would be better. I turned it off and tried to turn it back on again, but now it won’t even boot up. There is absolutely no response from any lights, the logo does not appear, and the phone does not vibrate no matter what buttons I hold down. I tried holding down the volume up button, home key, and power key and there was still no response.

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S5 Troubleshooting page as we’ve addressed hundreds of problems in the past. Find issues that are the same or related to yours and try the solutions we provided. If those solutions won’t work, then fill up this form and hit Submit to contact us. Be sure to include all necessary details so we can provide appropriate and more accurate solutions.

Troubleshooting

The purpose of this troubleshooting guide is to know if the phone can still boot up. The owner said the phone was heating up or even overheating, so if all troubleshooting procedures fail, there is a chance the overheating may have somehow affected some of the phone’s hardware components.

The first thing you should do is the soft reset to drain electricity stored in some components and refresh the phone’s memory.

  1. Remove the back cover and pull the battery out.
  2. While the battery is removed, press and hold the Power key for 30 seconds.
  3. Place the battery back in and the back cover.
  4. Attempt to turn the phone on.

If the phone didn’t boot up or if it didn’t respond, then try to plug it in to charge. There is a chance the battery has been totally depleted as such is the case to phones that are overheating. Of course, the very purpose of this step is to make sure the battery has enough charge to power up the phone.

Once the device is plugged in, check if all charging signs show up like the usual charging icon and the LED indicator at the top of the screen. With or without these signs, leave the phone plugged for at least ten minutes to make sure there’s enough charge.

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If those charging signs won’t show up, it means there’s a real issue with either the firmware (please note that the firmware plays a big part in charging the phone) or the hardware. But assuming that the device did charge properly but still won’t turn on after ten minutes of charging, try to boot it in safe mode to temporarily disable all downloaded apps. If the safe mode remedy didn’t help, try booting it in recovery mode. It won’t load the usual Android GUI but it will tell you if the hardware is fine or not. Besides, you can wipe the cache partition and/or perform hard reset if you were able to make the phone boot in this mode.

On the other hand, if the phone didn’t show the charging signs, just attempt to boot it in recovery mode. If that failed, then try using a different battery. At this point, there’s no guarantee that it’s a battery problem so if you could just borrow from a friend, that will save you from spending a few dollars. The other option is, of course, seek help from a technician especially if you don’t want to buy a new battery for testing.

However, if the phone powers up but can’t boot up successfully, try booting the phone in safe mode and/or recovery mode. If your Galaxy S5 can boot in any of these modes, there’s a chance you fix the problem with master reset. Otherwise, you also need a technician to reinstall the firmware but based on your description, I think the problem couldn’t reach this far.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 shows charging sign but drains the battery even if plugged in & other charging issues

We’ve already seen a lot of charging related issues with Samsung Galaxy S5 (#Samsung #GalaxyS5). Some owners complained their phones don’t charge at all, some said theirs charge very slowly, others reported their devices sporadically stops charging, and a few or our readers told us theirs continue draining the battery even if plugged in.

Samsung-Galaxy-S5-charging-issues

Charging problems may be caused by several factors and the key to fixing them is proper troubleshooting. Good thing Galaxy S5 has a removable battery because it is often one of the causes. A busted charger or a broken USB cable may also lead to this issue so they must be checked thoroughly before anything else.

I will include a few charging-related issues in this post. If you’ve emailed us regarding this problem, try to check below as your concern could be among the ones I addressed here. In case you have other concerns, visit our Galaxy S5 troubleshooting page as we’ve already addressed hundreds of problems before. We may have already answered your questions but if not yet, find issues related to yours and try the solutions we provided. If they won’t work for you, then contact us as we are always willing to help.

Battery drains while charging

Problem: I am having problem charging my phone Galaxy S5 , when I connect the charger my phone shows the lighting bolt the red light and charging: 36% appears at the bottom but it is not charging instead its like the charger drains the whatever battery I have like if it is 36% it will go to 35% in no time. I know nothing is wrong with the USB port of my phone because when I connect it with USB cable to my laptop it is charging and I also know the charger is working because when I take out the battery put it in the extra battery charger and connect the same charger which is not charging my phone to the extra battery charger it charges the battery. Can you please help I don’t want to take out my phone battery every time it needs to be charged and neither can I connect my phone to the laptop to charge it every time.

Troubleshooting: There’s one very basic thing to do–turn the phone off and charge it. Assuming the phone charges fine when it’s off, then the problem can be traced down to either the firmware or some apps. In this case, you need to isolate the problem by booting the phone in safe mode. By doing this, you will know if some apps drain the battery faster than the charger can push or if it’s the firmware that has some issues.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges at a normal in safe mode, then it must be some apps that drain the battery. There were a lot of reports of problems like this and you have two options here: either to uninstall suspected apps or to immediately perform a hard reset.

Hard reset will delete all your apps and that will take care of the problem. However, you need to backup all your data as they’ll be lost during the process including your photos, videos, files, music, etc.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

But in case the phone won’t charge properly when turned off or if in safe mode, you still need to reset it and if the problem remains, then you need help from a technician.

Galaxy S5 randomly turns off

Problem: My phone will just turn it’s self off and the only way to get it back on is if I take the battery out or if I plug in the charger. And also it won’t show me my sent text messages but only on certain contacts. I can’t use maps and Pandora at the same time because it will reset my phone and half the time my phone just won’t work. I use to love android but this is making me want to get a different brand. I really hope you can help me.

Troubleshooting: The random shutdown is a serious one, or at least, more serious than other problems you mentioned, so let’s try to fix that problem first.

More often, cases like this are caused by a damaged battery. I don’t know how old your phone is but if the phone turns off without warning and the battery percentage fluctuates, then it’s time you bought a new battery.

The other possibility is that the battery is just somehow loose and the random shutdowns occur when the phone is shaken up a bit or held in a certain way. While it’s recommended to buy a new battery that fits perfectly, the unconventional way of fixing this issue is by inserting a piece of paper so the battery wouldn’t move and loses contact with the receptors.

This one’s a long shot but there were reports that random shutdowns may also be caused by a firmware issue. Thus, a hard reset is necessary. This, too, will fix other problems you have. The steps are provided above.

New Galaxy S5 drains battery quickly

Problem: Well I recently bought an S5 and I’ve noticed that the battery drains quite quickly. On standby the battery drains slowly it drops 1% every hour, but when I’m on Wi-Fi, on various social media and a pinch of brightness the battery drops like 1% every 2 minutes or maybe less. I’d like to know if it’s how I recently got the phone that the battery drains this way and after some charging cycles the battery may drain slower while I’m using it or if i need to purchase a new battery. Are there any tips you all can give me in which I can improve my battery life? Is there anyway I can calibrate my battery which a specific charging routine? On what percent should I charge my phone to ensure proper battery life?

Answer: Battery consumption is totally dependent on how you use your phone or how many apps are running in the background. As you said, if the phone is on standby, the battery drains slower. That’s an indicator that the battery is probably fine. But continue observing the phone. You may try doing a factory reset and observe the pace when no third-party apps are installed.

Galaxy S5 won’t turn on

Problem: After backing up my S5 I decided to factory reset and wipe my data using the 3 button method where you press the volume, home and power key after doing so I then used the same method and rebooted my phone via the three button method… Once restarted I realized I forgot to change my sim card and so I removed my battery and switched simple cards … Once replaced my battery my phone wouldn’t switch on, the battery was pretty low at the time so I let it charge a bit (even though I couldn’t see any LED lights ) and after a while tried switching it on again and even attempted the three button method but nothing happened, tried switching batteries and even checking for dirt in the charging compartment but was to no avail… Please help!

Troubleshooting: The first thing I would do if it were my phone is to remove the battery, press and hold the power key for a minute. And then, replace the battery and make sure it’s connectors touch the phone’s connectors (or just make sure it’s properly mounted), and attempt to turn it on. If this simple procedure failed, try these troubleshooting guides:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S5 Stopped Charging Issue & Other Related Problems

The #Samsung Galaxy #S5 is one of the best smartphones available in the market that has a long battery life. Sporting a 2800 mAh battery, this phone can easily provide its user around 27 hours of 3G talk time, 9 hours of web browsing, and 11 hours of video playback. When used moderately the battery can last a whole day requiring a recharge the following day.

Samsung Galaxy S5

Charging the phone is quite easy as all that needs to be done is to connect it to its wall charger. There are however instances when the device refuses to charge. This is what we will tackle in today’s post as we aim to resolve the Galaxy S5 stopped charging issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.5 Stopped Charging

Problem: Yesterday after snowboarding my phone stopped charging because it says the battery is either too hot or too cold. It changes, even if the battery has been sitting at room temperature. It may have gotten some water inside. The phone stays on when plugged in, just doesn’t charge. Also the back button and menu button aren’t responding. I was wondering if I got a new battery that could fix the charging issue, or if it’s something more serious than that.

Solution: You should first check the other factors that can cause this issue before your phone batter. Since you mentioned that the phone may have gotten some water inside the best thing to do is to dry your phone first. You can bury it in a bowl of rice for 24 hours to get rid of moisture that may be present inside your phone. Make sure to take out the battery when doing this.

Once the 24 hours have passed carefully inspect your phone charging port. If it has any signs of dirt or debris then clean it using a can of compressed air or cotton bud dipped in alcohol.

Reinsert the battery then turn on your phone. Connect your phone to its wall charger and see if it charges.

If your phone does not charge then try to replace the USB charging cord. This cord gets easily broken especially if it is bent or coiled repeatedly. You should also try using a different wall charger.

If the phone still does not charge then you should proceed with backing up your phone data and doing a factory reset.

If after the reset the issue remains then it’s time to get a new battery. If your phone does not charge with the new battery then I suggest you bring it to an authorized service center as this may already be a hardware related issue.

S5 Loses Charge Quickly

Problem: My s5 doesn’t keep its charge. I have changed the battery and charger. The new cable charges up the phone much quicker but i’m still losing the charge. After it was fully charged it lost about 10% in 10 minutes without me doing anything.please help. Thanks

Solution: This problem could be caused by some form of corrupt data, a rogue app running in the background, or a process that is stuck.

To resolve this issue try wiping the cache partition of your phone first from the recovery mode. This deletes the temporary data stored in your phone. Check if the problem still persists.

A third party app that you installed in your phone can also cause this type of problem. To check if this is the case you should start your phone in Safe Mode. In this mode only the pre-installed apps in your phone are allowed to run while the apps that you downloaded are disabled. Check if the battery drain issue occurs in this mode. If it doesn’t then there’s a possibility that an app is causing this problem. Find out what app this is and uninstall it.

If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.

S5 No Longer Charges

Problem: My phone will no longer charge on the charger that came with the phone. This happened once I returned home from a flight. Nothing out of the ordinary happened to my phone and it works fine. I turned off the phone and tried to charge with power off. The icon shows up on the phone that it is charging but it seemed to drain the battery faster. I took out the battery for a few minutes and replaced with no change. I swapped batteries with my wife who has the same phone without any issues. Her phone will charge with my battery but my phone will not charge with her battery. My phone did charge off my laptop at work for 1 day. It would charge for 30 minutes or so and then stop. I have had the phone for about 1 year now. Any ideas?

Solution: Have you tried using a different wall charger ( with a different USB charging cord) when charging your phone? If your phone still does not charge then try checking its charging port. If you spot any presence of dirt or debris then clean it using a can of compressed air or a cotton bud dipped in alcohol. Check if your phone charges this time.

If your phone still does not charge then backup your phone data and do a factory reset. This troubleshooting step is necessary to eliminate any software related issues that may be causing this problem.

If your phone still does not charge after the reset then I suggest you bring it to an authorized service center and have it checked.

S5 Only Charges If Cord Is Pushed

Problem: I’ve tried multiple cords, chargers, usb ports, etc. The phone charges when I push the original charger into the socket, but if I release the (light) pressure it stops charging. I’ve cleaned the socket, cleaned the cord, etc.  Wiggling the cord does nothing.  Do I need to go through the (lengthy, risky) process of installing a new socket?

Solution: This problem is most likely caused by a defective phone charging port. You need to have this checked at an authorized service center and possibly have it replaced.

S5 Does Not Charge Unless Cord Is Wiggled

Problem: When I plug it in with the charger. I sometimes find it not wanting to change unless I either try pushing the charger in future. Or I sometimes I have. To hang it  or just wiggle it back and forth on the table. But mostly it will not charge at all.

Solution: In most cases just like this the main cause of the problem is a faulty USB charging cord. Try using a different charging cord and see if the issue disappears. You should also check the charging port of your phone for any signs of dirt or debris. Clean the port if necessary using a can of compressed air or a cotton bud dipped in alcohol.

If the problem still persists then the phone charging port may have a problem. Have this checked at an authorized service center.

S5 Does Not Turn On Unless Connected To Charger

Problem: The phone was recently dropped. And now if the phone “flex” it will turn itself off and the only way to turn it back on is to connect to a charger.

Solution: The drop may have affected some internal hardware component inside your phone. You can however try to backup your phone data and do a factory reset to eliminate the possibility of a software problem causing this issue. If the problem still occurs after the reset then I suggest you bring your phone to an authorized service center and have it checked.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Not Charging Issue & Other Power Related Problems

The #Samsung Galaxy #S5 is one of the high end smartphones available in the market that offers an impressive battery life. Its 2800 mAh battery is able to provide around 21 hours of 3G talk time, 9 hours of web browsing, and 11 hours of video playback. Once the battery has run out of charge the first thing any owner would do is to charge the phone. Some of our readers however are experiencing an issue with charging the device which is what we will tackle in today’s post.

Samsung Galaxy S5

In this latest installment of our troubleshooting series we will aim to resolve the Galaxy S5 not charging issue & other power related problems of the device. We have selected some of the issues of this nature sent our way and have provided the best troubleshooting steps that needs to be done below.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Use The Original Cord & Charger To Receive Faster Charging Error

Problem: Sudden appearance of Pop.up stated “use the original cord & Charger to receive faster charging” began when on & plugged in.  I turned off, that night it only charged 56%!!! I’m freaked about it.  1st Pop.up appears whether on or off.  If cord isn’t just right (like in a straight line, etc)  will not charge. 2nd. Declining charge received per charge. 3rd charge Held for declining amt. of time (26% gone in under an hour).  4th Afraid I’m frying equipment  (battery, charger, cord, ?software?). 5th I am a recent widow (husband was paralyzed & had CKD, both medical accidents) & I’ve just received dx of kidney failure too, only 56!  Thus. Med Testing now & can’t work…phone under warranty, pd insurance yet Verizon recommends I sent cell to Samsung.  2.5 wk turnaround.  Didn’t drop, get wet etc. 1 yr on 12/22/15. PLEASE HELP (LOST 10% Power while typing!  Thank you very much.

Solution: One of the main factors that causes this problem is the incorrect voltage/current supplied by the charger to your device. This usually happens if you are not using the original charger that came with your phone.

However, there are also cases when even if you are using the original phone charge this error message still occurs. In cases such as this the first thing that you should check is the USB charging cord that you are using. This cord breaks easily especially if it is constantly bent or coiled. The fact that the phone charges only  when the cord is positioned in a straight line increases the chances that the USB cord you are using is already defective. Try changing this cord and see if this resolves the issue.

If the problem persists the next thing you should do is to check your phone charger port for any signs of dirt or debris. If necessary clean this using a can of compressed air or a cotton bud dipped in alcohol.

If you have another wall charger available then you can use this as well to check if your phone charges with it.

One other factor that can cause this problem is a glitch in your phone software. If the above troubleshooting steps fail to resolve the issue then I suggest you backup your phone data then do a factory reset.

S5 Does Not Charge Or Turn On

Problem: I was using my phone last night (11/27/2015) and when I awoke this morning it would not turn on or charge.  It worked perfectly before hand and I have tried all your steps to fix it and it does not seem to be working.

Solution: If you already performed all of the necessary steps that we have recommended to fix this issue then this may already be a hardware related problem. Try changing your phone battery and see if this works. If it doesn’t then you need to bring your phone to an authorized service center and have it fixed.

S5 Not Charging

Problem: Phone won’t charge. Showed the sharing power app message. And I don’t know what to do.

Solution: The power sharing app is a new app introduced by Samsung that allows your phone to share its power with another device while using the Samsung power sharing cable. Do you have his app installed in your phone? If you do then try to uninstall it and check if your phone will now charge.

If the problem still persists then try using a different USB cord when charging your phone.

One final troubleshooting step that you can do is to do a factory reset using the phone hardware keys. Make sure to backup your phone data before proceeding. Once the reset is complete try to check if you can now charge your device normally.

S5 Does Not Charge

Problem: My phone will not charge.It has a caution sign.Every time I plug in a charger it show the caution sign. I tried  taking out the battery and charging over night .And when it did work that battery would be at 29 then I’ll pull out the battery and It would  be at 19% .Thank you.

Solution: It looks like your phone may already have a bad battery. You should however check first if the phone software has anything to do with this issue by backing up your phone data then doing a factory reset. This reverts your phone software back to its original condition. Try charging your phone after the reset then check if the issue still occurs.

If the problem persists then you should try to change the battery of your phone.

S5 Does Not Turn On

Problem: my alarm went off this morning then after turning it off, i let my phone sit before trying to use it. I saw that the notification light was flashing so i tried to turn it on to see what the notification was and my phone would not turn on. i tried to take out my battery but that did not work. my phone is still unresponsive

Solution: Try taking out your battery again as well as the microSD card if you have one installed. Press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then try to turn on your phone. If you still get no response try charging your phone using its wall charger for at least 20 minutes then attempt to turn on your phone again.

If the problem persists then you should try using another battery on your phone and see if it works.

S5 Does Not Turn On After Uninstalling App

Problem: Woke up in the morning and phone was working fine. I have a 360 Security app installed and “boost charge” was running. I decided it was annoying so i decided to disable it. Next second the touch screen was not working. I have encountered this before so i tried to restart the phone. Couldn’t do that because the touch screen would not work. So i removed the battery. Put the battery back in and nothing. No light. Phone feels as if it has bricked. I have tried all the troubleshooting ideas. None are working.

Solution: Try starting your phone in recovery mode then wipe the cache partition of your device. You should be able to use the touchscreen in recovery mode. If you are unable to use the touchscreen then it’s very likely that the digitizer of your phone may already be defective. You need to have this replaced at an authorized service center.

If however the touchscreen works in recovery mode but then wiping the cache partition does not resolve the problem then you need to consider doing a factory reset. Take note that this procedure will delete the data stored in your device. Make sure to do this if you have recently made a backup of your phone data.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Does Not Turn On, Charge, & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers figure out how to fix the issues they have with their Android devices. In this latest installment we will tackle the #Samsung Galaxy #S5 does not turn on, charge, & other related problems. Basically, we will be dealing with the power related issues that affects this particular model. If you own this device then you have come to the right place as we will be discussing some common issues and provide the best troubleshooting steps that needs to be done.

Samsung Galaxy S5

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging Yellow Exclamation Mark

Problem: Hello, I was wondering if you could help me. I Googled why my phone wasn’t charging and seen your advice. I took the battery out of my S5 while my phone was on, held the power key in for a minute and then put the battery back in and put the charger in. When I did this, it said the charger was connected but had a big yellow exclamation mark in the middle. I was wondering if you knew why this was. Please help.

Solution: One of the main reasons why you will see an exclamation mark when trying to charge your phone is that the battery is not communicating with the phone. This could be caused by several factors which we will try to determine.

The first thing you need to check is if the battery is properly inserted in the back panel. While it’s unlikely that the battery will be mispositioned it can still happen which is why you need to check if it is securely in place. Open the back panel and take out the battery. Inspect the phone battery connectors. If it is bent or misaligned then try to correct this. If you see any dirt then clean this off with a cotton bud dipped in alcohol. Reinsert the battery making sure that it is properly placed then check if the problem still occurs.

If the problem still occurs then the next step is to check if a possible glitch in the phone software is causing this issue. Try to access the recovery mode of your phone. If you can access this mode then I suggest you proceed with wiping the cache partition of your device. It is also highly recommended that you do a factory reset. This should only be done if you have recently made a backup of your phone data.

If you can’t access the recovery mode or if the recovery mode troubleshooting fails then try to get a new battery. The battery you are using may already be defective which is why the issue occurs.

If the problem still persists at this point then I suggest you bring your phone to an authorized service center and have it checked.

S5 Will Not Charge When Turned On

Problem: I am having charging issues with my phone. It will not charge while turned on. Once I power the phone off it will charge intermittently, you will see the battery icon pop on and off the screen therefore it takes quite a few hours to reach 100% battery. This problem occured out of the blue, the phone was not dropped, got wet in any way I’m wondering if it could have been an App or if it has something to do with not yet doing the latest software update?? Hope you can help! Thanks!

Solution: There are several factors to consider that may be causing this issue. The easiest thing to check first is the phone charger. Usually it is the USB charging cord that gets damaged first which is why you should try to replace this. Make sure that the phone’s charging port is free of any dirt. If you spot any then clean it with a cotton bud dipped in alcohol. Try to charge your phone and check if the issue still occurs. If it does then try using a different wall charger.

Next, check if the phone software has anything to do with this issue by accessing the recovery mode then wiping the cache partition of your phone. This deletes the temporary data in your device which if corrupt has been known to cause this kind of problem.

If wiping the cache does not work then you should consider doing a factory reset using the hardware keys. Take note that you should backup your phone data before performing this procedure as it will be deleted in the process.

A defective battery is also known to cause this type of issue. If the above troubleshooting steps fail to resolve the issue then I suggest you get a new battery.

S5 Battery Drain Issue

Problem: Before, even after the lollipop update my phone battery lasted for a whole day but recently my battery lasts for half a day, and when I go to battery in settings there is a gpsd process at the top of the list, even If I have location disabled. Thanks

Solution: If the GPSD process is on top of the list of battery consuming apps and processes then it means that an app is constantly accessing the GPS function of your device even if the GPS is turned off. If you know of any app installed in your phone that uses a location service or requires a GPS to work then try to disable the app first from the app manager then check on your battery settings again.

If you can’t find the app or if the issue still persists then try to eliminate any third party app that may be the culprit by starting your phone in Safe Mode. In this mode only the default apps are loaded while apps you downloaded are disabled. Check if the issue still occurs in this mode. If it doesn’t then it’s most likely caused by a third party app. Find out what app this is and uninstall it.

One other way to deal with this problem is to wipe the cache partition of your phone from the recovery mode. This deletes any corrupt temporary data that may be causing this problem.

Finally, if all else fails then I suggest you backup your phone data and do a factory reset.

S5 Does Not Turn On Stuck On Logo

Problem: when i power on,it gets stuck on boot logo. i have tried wipe cache partition but it didn’t work. i also tried safe mode but it didn’t even finish booting up. i tried factory reset but still it remains stuck on the boot logo. please help,please please.

Solution: This issue is most likely caused by a problem with your phone software. I suggest you take out the phone battery and microSD card first then press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then turn on your phone.

If the issue persists then access the recovery mode of your phone and perform a wipe cache partition command. Restart your phone normally after this then check if the issue is resolved.

One last troubleshooting step that you should consider doing is a factory reset. Do this if you have recently made a backup of your phone data.

S5 Battery Temperature Too High

Problem: When the phone is shut down and i plug it it tells me the battery temperature is too high and when i boot it up it warns me about the battery temperature being to low then when I check in both cases the battery  is at room temperature and won’t charge.

Solution: You need to check first if this is a software related issue by backing up your phone data and doing a factory reset. If the problem still persists then your phone battery may already be defective. I suggest you get a new one.

S5 Battery Drain In 2 Hours

Problem: Phone is charging fully but running down in about 2 hours – I am making sure that nothing is running and it still seems to be a problem.  Battery looks normal.

Solution: You need to go to your battery settings then check which app or process is using up the most battery life. From there you can proceed on the troubleshooting. You either need to disable an app or service or turn off a phone feature.

If the problem persists then proceed with wiping the cache partition of your phone  as sometimes corrupt temporary data can cause this problem.

One final troubleshooting step that you can do is a factory reset. Just make sure to backup your phone data before doing this.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Turns Off, Does Not Turn On

One of the most annoying problems that you may encounter with the #Samsung Galaxy #S5 is when it turns off  on its own or when it does not turn on . Either way, you won’t be able to use your phone at all. This issue has been bothering some of our readers who own this particular model which is why we will be addressing it in today’s post. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 turns off, does not turn on issue and other related problems.

Samsung Galaxy S5

We have selected some of the latest power related issues our readers have sent us and have provided the necessary troubleshooting steps needed to be done to resolve the matter.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Does Not Turn On

Problem: My Samsung Galaxy S5 has not been working since about 9 o’clock this morning. It has done this before but only when its been charged with a charger that not is Samsung. However i have been using the correct charger yet my phone wont go off the Samsung screen that shows up when you turn your phone on. The screen comes on for about 2 seconds then vibrated and then goes off again and it constantly does that. I’ve tried to put it into recovery mode but that doesn’t seem to work neither does safe mode. Do you have any ideas on what i can do to fix this please? Thank you.

Solution: Try taking out the battery and the microSD card of your phone then press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM.

Reinsert just the battery first then turn on your phone. If your phone does not turn on check if you can access the recovery mode and wipe the cache partition of your phone.

You should also try to connect your phone to its wall charger and let it charge for at least 20 minutes before turning it on. Make sure that the charging port of your phone is free of any dirt or debris. You should also make sure that the USB cord you are using to charge your device is working.

If the issue still persists then the phone software may be corrupt. You should attempt to do a factory reset in this case. Take note that this will delete all the data stored in your phone.

If a factory reset fails to resolve the problem then you may need to reflash your phone software. Instructions on how to perform this procedure can be found at several of the popular online Android forums.

S5 Turns Off

Problem: hi found your posts about the samsung galaxy s5 restarting or turning off but none of them match my issue. I was wondering if you could help. This started months ago but fortunately I have another phone. My s5 started restarting itself about a month after the lollipop update. I carried on with the phone for a bit but slowly it became more and more often to The point where every time I took it out of my pocket it had reset so I factory reset it but the problem stayed I sent it away to Samsung who said they couldn’t find anything wrong but reinstalled the phone with a different Rom. It seemed to work for a bit but now it will randomly just turn off instead. Since it has come back from Samsung I have installed very little on it but the phone can be rather slow at times. I have also tried safe mode but the phone froze and I wasn’t able to troubleshoot it . Any help would be greatly appreciated

Solution: This appears to be a hardware problem already. Does your phone have a microSD card installed? If it does then try taking it out then check if the issue still occurs. If it does then I suggest you bring your phone to an authorized service center and have it checked as there could be a malfunctioning component inside your phone.

S5 Does Not Boot Up

Problem: Hi, I attempted to root my Samsung Galaxy S5 first with Kingo App. I think it failed (though I just assumed this) because my phone just hanged up with the samsung logo boot screen stating something like, “recovery booting,” “seandroid not enforced..” Then, I attempted to root the device again, this time using odin. I followed a series of instructions from the internet and still, my Galaxy S5 won’t boot up. I tried using your methods from soft reset to hard reset (factory data reset) but still, my phone won’t boot up. Same stage (samsung logo/boot up screen) is experienced. Hope you can help me. Thank you very much!

Solution: It appears that your phone is soft bricked probably due to the root procedure. You will need to reinstal the stock Android software again on your device. To do this you need a copy of your device’s specific firmware which you can get at SamMobile. You also need a program called Odin installed in your computer. For a more detailed instruction on how to perform this procedure you should consult some of the popular online Android forums.

S5 Does Not Start

Problem: My boyfriend’s phone dies most of the time at work. When he gets home he would charge it all night and it will normally turn on in the morning. Somehow this time it didn’t! And now he is phoneless. I hope there is still a solution to this problem.

Solution: I suggest replacing the battery with a new one as the battery the phone is using right now may already be too weak to carry a charge.

S5 Does Not Charge Does Not Turn On

Problem: hello i have a new galaxy s5 i bought it before 2 days now it wont start or charge neither detect in my computer like a dead phone…i did an update to 5.0 lollipop. i want to know what happened and how to resolve this also recovery mode and download mode don’t work!!!! nothing work. help please.

Solution: The first thing you need to do is to check the charging status of your phone. Try to check the charging port of your phone if there are any signs of dirt or debris. Clean it if necessary using a can of compressed air or a cotton bud dipped in alcohol.

Charge your phone using its wall charger for at least 20 minutes. Make sure to use a different USB cord when charging as the one you are using may already be defective.

If your phone still does not charge or turn on then replace the battery with a new one then check if your phone turns on.

If at this point you are still unable to charge the battery or turn your phone on then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Does Not Turn On

Welcome to another part of our focused troubleshooting series where we aim to resolve Android related issues that our readers are facing. In this latest installment of the series we will tackle the #Samsung Galaxy #S5 does not turn on issue. This is a critical problem since the device becomes inaccessible. Important data stored in the phone will not be retrieved unless the phone is turned on.

Samsung Galaxy S5

We have selected several issues of this nature which have been sent to us recently by our readers and have addressed them below.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Does Not Turn On

Problem: Hello! I wanted to send you guys an email because I’m having problems with my Samsung Galaxy S5. My phone was working fine until last night and then when I plugged it in to charge it, I woke up the next morning with a dead phone. I pressed the power button and it said 0%. I thought that there was something wrong with the outlet because there was the same issue before. I charged it in a different room for a while, and it’s completely dead. I tried taking out the battery and holding the power button for a minute and all of that but it still doesn’t work. Any suggestions? Should I just buy a new battery. I really don’t want to change my phone because I only had it for 6 months. It’s void of cracks and I’ve only dropped it a few times from waist height. I really don’t know what I did wrong. Thank you for your help and I’ll be waiting for you response.

Solution: Your phone may not have charged properly. Try using a different USB cord when charging your phone as this cord usually gets damaged easily. If your phone still does not charge then try using a different charger. Once you have eliminated both the USB cord and the wall charger as the possible cause to this problem then I suggest you get a new battery.

With the new battery inserted in your phone let it charge first for at least 20 minutes using your wall charger before turning on the phone.

S5 Does Not Turn On Not Charging

Problem: My samsung s5 was dying I had no whereby charge it so I put it on airplane mode it seemed to last me about 2% to when I was able to charge it it charged about 20% it dies really fast I got home charged it it seemed to have died again because it didn’t charge so I put it in the charge waiting for it to turn on so I could leave it ..it never turned back on it still will not charge nor turn on i tried take the battery out blowing into the charging hole finding new chargers it just won’t turn back on.

Solution: Check if discharging your phone resolves this issue. Take out your phone battery as well as the microSD card if you have one installed. Press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert the battery but leave the microSD out. Plug in your phone to its wall charger and let it charge for at least 20 minutes. After 20 minutes have passed try to turn on your phone.

If your phone does not turn on then try using a different USB cord when charging your phone. You should also try to use a different wall charger.

It’s also possible that your phone battery is already defective. If this is the case then you need to get a new battery and see if this resolves the problem.

If the above troubleshooting steps fail then I suggest you bring your phone to an authorized service center and have it checked.

S5 Does Not Turn On After Software Update

Problem: My phone has been reminding me to update… I keep pressing that i will do it later and THEN A TIME COMES UP AND I CAN’T ESCAPE THE SCREEN WITHOUT PRESSING OK.  Today half asleep the pop up came up on my screen again. I accidentally pressed ok to update now. My phone went into update mode installation… and eventually turned into a black screen. It has been 3 hrs now and the phone is still a black screen with no power. It keeps making a vibrating noise every 10 seconds for half a second and then stops. I took at the battery for 10 seconds, I pressed power for 30 seconds. now I have it plugged into the charger. I’m not sure what else I can do…. Please help me!!

Solution: Your phone may not have enough battery charge when the update started and shut itself down. This may cause the software of your phone to be corrupted.

The first thing you need to do is to take out the battery of your phone as well as the microSD card. Press and hold the power button to discharge your phone circuit and clear out its RAM. Reinsert the battery then connect your phone to its wall charger. Let it charge for at least 20 minutes before turning on your phone.

If the issue remains then connect your phone using a USB cord to a computer running on Kies. Attempt to do an emergency firmware recovery.

If none of the steps above resolves the problem then you may need to reflash your phone using Odin. Take note that this will delete all data stored in your device. If you wish to proceed with this solution then I suggest you get the proper steps on how to do this from the popular Android forums online.

S5 Does Not Turn On

Problem: Sprint Samsung Galaxy s5 Sport, software G860PVPU2BOH1. My phone randomly started rebooting last Thursday. At least 2-3 times that day. Friday morning it shut down, and would not turn back on. Power button would get the initial Samsung screen, and then would cycle through that over and over. Saturday, I tried a factory reset… it took several attempts to make it to the list to do the reset. Then, it would not get through the boot up sequence. Monday, I tested another battery, and again only got to the yellow Sprint Spark page. Then left it sitting (off) until today, Thursday. Tried several of your troubleshooting tips (even though I figured the factory reset may have already occurred)… a soft reset with the power button, clearing the cache, and then finally a factory reset again. Each time, I only got to the yellow Spring Spark screen. After the last attempt, I got up from the table, and a few minutes later saw that the phone had actually come on. Made it through some of the initial set up before the phone turned itself off again. Power button would not work, so took the battery out briefly. It then powered on again. Then, within about 10-15 minutes, it turned off again. Again, it would not reboot without taking the battery out. I have poured over your Galaxy s5 Troubleshooting page… based on items there, it sounds like potentially the following: hardware issue (can this be fixed by a pro?), power button issue (check with a service center), or reflashing the phone (not Samsung supported). Do you have any additional thoughts or potential troubleshooting ideas at this point? Thank you for all of the tremendous information on your site… at least at this point I have a little hope, whereas yesterday I figured it was all toast.

Solution: You should consider reflashing your phone software using Odin to eliminate the possibility of a corrupt software causing this problem. If after reflashing your phone the issue remains then this may very well be a hardware problem already. If this is the case then I suggest you bring your phone to an authorized service center and have it checked.

S5 Does Not Turn On Unless Connected To Charger

Problem: My phone keeps shutting off on its own. Like just now I had 100 percent battery life but it shut off and wouldn’t come back on until I hooked it back up to the charger. What is the issue.

Solution: There’s a possibility that the battery of your phone may be defective. You should try using a new battery on your phone and see if this fixes the problem.

Alternatively, you should also check if this issue is software related by wiping the cache partition of your phone. If that does not help then I suggest you backup your phone data and do a factory reset.

S5 Does Not Turn On Stuck In Download Mode

Problem: my phone wont turn on or charge and it shows the triangle  with this” !” in the middle of it and now it has a green android in the middle saying downloading target don’t turn off and it has a bunch of words in red on the left hand corner

Solution: Your phone is stuck in download mode which is why it does not boot up normally. What you should do is to take out your phone battery. Press and hold the power button for at least a minute to discharge your phone circuits and clear out its RAM. Reinsert the battery then turn on your phone. Your phone should boot up normally this time.

In case the issue persists then the phone software may be corrupt. You will need to reflash your phone using Odin. Take note that this will delete all data stored in your phone. If you wish to proceed with this then I suggest you check out the popular Android forums online for the exact procedure on how to do this.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Not Charging

Welcome to another part of our focused troubleshooting series where we aim to resolve several Android related issues that our readers are facing with their devices. In this latest installment of our troubleshooting help guide we will tackle the Galaxy S5 not charging problem. We have selected some of the latest charging related issues sent to us by our readers and have provided the best troubleshooting steps that can be done to resolve the problem.

Samsung Galaxy S5

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging

Problem: Phone won’t charge while switched on but if turned off it connects to charge vibrates and shows battery sign then goes straight back off and comes back on again and keeps repeating, left over night it will charge like that but scared it’s going to damage my phone I’ve used numerous charges and all do the same.

Solution: Try to check first if this problem is caused by a faulty USB cord by using a new one. You should also try using a different wall charger if the problem persists.

Check the charging port of your phone for any signs of dirt or debris. This usually interferes with the charging process. If necessary, clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

To eliminate the possibility that a glitch in the phone software is causing this problem you should also backup your phone data then do a factory reset.

If the problem still persists at this point then this may already be hardware related, Bring your phone to an authorized service center and have it checked.

S5 Does Not Charge Does Not Turn On

Problem: my phone wont turn on, it wont charge it wont do anything. it’s not the battery but the system itself. i can’t access the recovery or anything. it’s completely bricked. any ideas how to fix it?

Solution: Try taking out the battery and microSD card ( if you have one attached) of your phone. Next, press and hold the power button for at least a minute to drain the phone circuit of any charge and clear out its RAM. Reinsert the battery but leave the microSD out. Connect your phone to a wall charger and let it charge for at least 20 minutes. With the phone still connected to the charger turn it on.

If possible you should also try using a new battery on your phone.

If you still can’t turn on your phone then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S5 Slow Charging

Problem: It wont charge properly. I will turn it off. And it will charge. But it takes like 24 hours but the little light that shows its charging wont turn on. Then when I turn it on it wont charge at all. And the battery dies very quickly.

Solution: Try using another USB cord when charging your phone since this cord gets easily damaged especially if it is coiled or bent constantly.

You should also make sure that the charging port of your phone is free of any dirt or debris as this usually interferes with the charging process. If necessary you should clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

Sometimes, corrupt data within the phone can also cause this type of problem. To check if this is the case you should wipe the cache partition of your phone. If the issue still persists then I suggest you backup your phone data and do a factory reset.

Once the factory reset has completed try to charge your phone. If it still charges slowly then try to replace your phone battery as this may already be defective.

If after following all of the troubleshooting steps listed above the problem still persists then you should bring your phone to an authorized service center and have it checked.

S5 Does Not Charge

Problem: Hi team, I have had the Galaxy S5 for just over a year now and absolutely love it. About 3 or 4 months ago I had to buy a new charger (after a year or so of use and abuse it was started to rip and I felt it was a safety concern) I did buy a brand new, oem Samsung Galaxy S5 charger on Amazon.com and it was working just fine. About 2 weeks ago I decided to upgrade my phones protection and I got the otterbox defender series case/belt clip (because let’s face it, phones are not as rugged as they once were). At around the same time I noticed that my phone started to give me issues with charging, seldom at first but it gradually got to the point where I can NOT charge my phone. What do you think my problem is? The new wire? The otterbox? Or is it an unrelated problem with the phone?

Solution: I doubt the Otterbox case would have any effect on the charging of your phone unless it prevents the USB cord from connecting properly to your phone charger. You should first try to replace the USB cord that your charger is using as this gets damaged easily. Try charging the phone with and without the Otterbox case. If the problem still persists then try using a different wall charger or if none is available as of the moment try to charge your phone using the USB port of your computer.

If the problem persists then proceed with inspecting the charging port of your phone for any signs of dirt or debris. This may interfere with the charging process. If necessary, clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

There are also instances when a glitch in the phone software can cause this problem. If this is the case you should backup your phone data then do a factory reset. After the factory reset try to charge your phone.

If the above troubleshooting steps fail to resolve the problem then you should bring your phone to an authorized service center and have it checked.

S5 Not Charging Battery

Problem: My phone will not hold charge I get a defend one I even got a new battery still not working.

Solution: Try using a new USB cord when charging your phone as this usually gets damaged easily. You should also try using a new wall charger or if none is available at the moment try to charge your phone using the new USB cord on your computer’s USB port.

You should also check your phone’s charging port for any signs of damage, dirt, or debris. If necessary, clean the charging port using a can of compressed air or cotton bud dipped in alcohol.

If this problem is caused by a glitch in the phone software then you should backup your phone data then do a factory reset.

If the problem still persists then this may already be hardware related. You should bring your phone to an authorized service center for checking.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Fix Samsung Galaxy S5 slow charging, not charging, won’t turn on & other power issues

In this post, I will address Samsung Galaxy S5 (#Samsung #GalaxyS5) problems related to charging and powering on. We’ve already addressed hundreds of issues like these but we feel obliged to respond to the emails of our readers who were seeking help.

Samsung-Galaxy-S5-Keeps-Rebooting-Turning-Off

The first problem is about an S5 that charges slowly with third-party charger. The next one is still a charging problem but started after an update, which is not common but possible. Other issues include a unit that keeps turning on and off and couldn’t boot up successfully, blank screen, LED indicator won’t light up, etc.

Read on to know more of these problems and how to tackle them in case you’d encounter them in the future. If, however, you found this post while searching for a totally different problem, then I suggest you visit out Galaxy S5 troubleshooting page where we list down every problem we address week after week. Find problems that are the same or related to yours and try the solutions we provided. If they won’t work for you, then you may contact us by filling up this form.

Galaxy S5 charging slow with third-party charger (Verizon)

Question: Lost my original charger for my Galaxy S5. Husband bought me a new one that looks identical to my old one. Now I keep getting a slow charging message. Any way to fix it? — Nicole

Answer: The only way to fix that is to buy the original charger or one that has the same power rating. Galaxy S5’s power adapter gives out 2 Amperes of current. Anything lower than this would result to slow charging but the good news is, it’s not really a problem because the phone still charges; you just have to wait a little longer. But that is only when the charger you’re using produces, at least, 1A current. Anything lower than that, your S5 won’t charge.

You will find the specs of the charger your husband bought on the sticker. Try to see if it has 1A or higher. If only 1A, then turn off your phone while charging to make sure the phone would charge. Don’t worry so much about the “slow charging” prompt.

Charging issue after an update

Problem: Battery won’t charge after update. New phone.

Troubleshooting: Just perform the soft reset and your phone will be back to working condition:

  1. Open the back panel and pull the battery out.
  2. Press and hold the Power key for 30 seconds.
  3. Replace the battery and then the back cover.
  4. Turn the phone on.

Galaxy S5 turns on and off, can’t boot up (Verizon)

Problem: I downloaded the new lollipop update and it was working fine for the first few days but now it gets stuck on the Samsung logo and then turns off and turns on and goes back to the Samsung logo. I tried safe mode and i tried holding the power button, the volume up key and home button at the same time but nothing pops up. It’s just goes straight to the logo. Is there anything else I can try before I completely reset my phone? — Jessica

Troubleshooting: Hello Jessica. The Power key of your phone is stuck. Press (and release) the Power key as many as you would like or until the phone functions properly but if that fails, then it’s time you brought to a technician and have it checked. However, our diagnosis, based on your description, the Power key is stuck…or damaged.

Related Problem: Phone turns off and does not power back on. If it does power on it shuts off and repeats. Any clue? — Lisa

Galaxy S5 reboots over and over, screen goes black (Sprint)

Problem: With the recent update, my Galaxy S5 would just sit and just reboot over and over. When it was plugged into the charger it worked fine, take it off again back to the reboot. The screen just goes black. If I push on it with a little pressure the screen will come on. Any ideas. Why? Thanks. — Jessie

Troubleshooting: The reboot thing, I think it’s the battery. If the phone won’t stay on if not plugged in to a steady power supply, then you need to buy a new battery. Now, about the screen that stays black unless pushed in, it could be just a loose connection or the flex cable needs replacement. Bottom line, you need a technician to properly diagnose the problem.

Galaxy S5 won’t charge, won’t turn on, LED indicator not lit up (Verizon)

Problem: It was charging earlier today and when it was unplugged turned off. It will no longer turn on. Attempted soft reset – no change. “Charging” LED does not turn on. — Archer

Troubleshooting: Unless the phone suffered from liquid or physical damage, I think it’s all just a glitch and can be fixed by basic troubleshooting. Have you tried booting the phone in safe mode and/or recovery mode? You need to do both just to find out if the phone can still power up its hardware. To be guided accordingly though, please read our troubleshooting guide on how to fix a Samsung Galaxy S5 that won’t turn on.

Related Problem: I was playing temple run 2. My phone powered off and it won’t power on. Battery is fully- charged. When charger is plug into phone no lights comes on. Please help.

Galaxy S5 won’t charge after having water damage

Problem: I recently went on vacation. Foolishly, I thought my phone was waterproof, so I thought that I could swim with it in my pocket, so I did. Later that day, I realized that it was having problems connecting to a charger. Then, the next day, there was water in both cameras. The day after that, it stopped charging, period. I have bought a new charger, a wireless charger, and am waiting on a new battery. Nothing is helping, I even put it in a bag of rice for a week. I can’t afford a new phone, and need the one I have for work. Please help as much as you can. — Brandon

Suggestion: Hey Brandon. The thing about liquid damage is that we really don’t know the extent of the damage but based on experience, among the first components that will suffer after liquid found its way into the phone are the Power IC, which also makes charging possible, and other power chips. Battery and charger replacement won’t work that’s why it’s not recommended to turn the phone on when you know water has gotten into it. My suggestion is to have it checked immediately and don’t turn it on or charge it until the technician properly diagnosed the problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Galaxy S5 no longer charges, other power problems

Welcome to another post that answers the questions of some of our readers having difficulty turning on or charging their #Samsung #GalaxyS5.

S5

Below are the topics discussed in this article:

  1. Samsung Galaxy S5 showing “The connected charger is incompatible with this phone” error after it got wet, won’t charge properly
  2. Galaxy S5 bitten by dog won’t power on
  3. Galaxy S5 won’t charge and turn on
  4. Galaxy S5 performs a factory reset by itself

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Samsung Galaxy S5 showing “The connected charger is incompatible with this phone” error after it got wet, won’t charge properly

The waterproof cover for the charger broke off my phone several months ago.  Last week, I spoiled a glass of water and it splashed my phone pretty good.  I removed the outer box and dried it with a towel. 

My phone worked fine until yesterday afternoon.  While in a meeting at Barnes and Noble, my phone started beeping several times. I looked over at it and a message was displayed “The connected charger is incompatible with this phone.” There is more to the message about charging had speed and to connect to the original charger. It was very strange as I did not have my phone connected to the charger. It was simply sitting on the table next to me. It got quite annoying as it kept beeping repeatedly and sporadically.

When I got it to my car, I plugged it into my car charger and got the same message and the battery icon at the top right of the screen had a big red ‘X’ over it. 

When I got home, I plugged it into the wall charger that I received with our and got the same message and bells.  I tried shooting it if, waiting 30 seconds and Fleming it in… Same issue.  I turned it off, removed the battery for a minute, put it back in, turned it on and attached the charger and it would charge for a short time only to have the same issue. 

I took it into Verizon today and they suggested trying a factory reset but I wasn’t prepared with everything backed up yet so asked about other options. They suggested a wireless charger and receiver. As I’m going out of town tomorrow for a week, I needed a quick solution so went with the wireless receive and charger they had in the store to the tune of $116.

Would a factory reset help the charging issue?  If not, is my best option, short of a new phone, a wireless charger and receive?

Thanks! — Peggy

Solution: Hi Peggy. Your Samsung Galaxy S5 is supposed to be water-resistant as long as the seals (including the charging port cover) are in place. With the charging port cover gone when the phone was soaked in water, there’s high likelihood that some components may have been shorted out. Liquid can seep inside the motherboard to stay there for days or weeks and wreak havoc. Even a little moisture that manages to penetrate your phone’s outer defenses can cause problems depending on the affected component.

The error that shows up with or without a charger connected to the phone must be a product of a shorted part in the motherboard (most likely the charging port and connected peripherals). We think that the water-damaged part is the trigger, causing the OS to notify you with that error even when there’s no charger connected. This means that you are not dealing with a software problem at hand so a factory reset and other standard software troubleshooting commonly mentioned in our blog won’t help.

What you need to do next is have the phone repaired to prevent further damage. You may not be able to invoke the phone’s warranty as water damage is considered by Samsung as customer misuse (which voids the standard one-year warranty). Repair is the best remaining option for you unless you are amenable to simply getting a new phone.

Using a wireless charger won’t fix the issue either, and may even cause additional damage over time. The thing with water damage is that the device must be totally free from moisture before you should start it again. We don’t think this had been the case for your device. We think that after it got wet, you continue to use it normally. While in some rare cases, this may be fine, yours was not so fortunate.

You can check out Things to do when you have a water-damaged Android phone for more information in what should have been (and not have been) done in your case.

Problem #2: Galaxy S5 bitten by dog won’t power on

Hello. Samsung S5 phone is brand new (less than 3 weeks of use). Friend’s dog picked it up a coffee table, with a tooth piercing the rear lens cover. No other visible damage, not even scratches.

Phone will not power on.

I have tried charging, swapping batteries and rebooting per your instructions. I did remove the broken lens glass to see if there were deeper issues, but the glass cover did its job from what I can tell and then actual lens are is unscathed.

Any other thoughts, ideas, suggestions you may be able to share would be greatly appreciated. Thank you. — Patrick

Solution: Hi Patrick. It’s interesting to know that the phone fails to boot although there’s no visible damage (aside from the broken glass). If the phone did not boot right after the incident with your friend’s dog, it’s very likely that the issue may be hardware in nature.

Try booting the phone in other modes to see if you can start the phone other than normal mode. If your phone can boot in any other mode, you may still be able to make the device work.

There are three other boot modes that you can try to troubleshoot your phone. They are safe mode, recovery mode, and download mode.

How to boot your S5 in safe mode

We usually recommend booting in safe mode if we think a third party app is causing a problem. In your case though, you want to try to boot in safe mode to simply check if the phone can. Just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When Samsung Galaxy S5 appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume Down key.
  • Continue to hold the Volume Down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume Down key when you see Safe Mode.

How to boot your S5 in recovery mode

Another special runtime environment or boot mode that you can try is recovery mode. In this mode, you can delete the cache partition, apply software updates, or perform a factory reset. Here’s how:

  • Turn off your S5.
  • In order to shut down your Galaxy S5 you can either press the power button and select “power off” or you can press and hold the power key for more than 10 seconds.
  • Wait a few seconds and then proceed to the steps below.
  • Press Power, Volume Up and Home buttons at the same time.
  • Keep pressing these keys until recovery mode is being displayed on your Galaxy S5.
  • In recovery mode, use Volume Up and Volume Down buttons in order to scroll up and down; use Power button in order to select your option.
  • You can then reboot into Android by selecting Reboot System Now.

How to boot the phone in download mode

Download mode is a runtime environment where you usually flash or install custom or stock ROM to your device. It’s also known as ODIN mode. Here are the steps to do it:

  • Turn off the device.
  • With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
  • Once you see the warning message, release all buttons.
  • Press Volume Up to enter download mode.

Now, if your S5 can boot to any of these modes, try to select whatever options will be available for you to do. For example, if your phone can boot in recovery, that means that you can either delete the system cache and/or restore the phone’s defaults via factory reset.

If nothing changes and the phone remains unresponsive, please call Samsung for replacement or repair.

Problem #3: Galaxy S5 won’t charge and turn on

Hello.  I recently received an S5 from my uncle. It is about 8 months old and worked fine when he gave it to me. I have not had the chance to add it to my current cell plan. Two weeks ago my mother fully charged it and it was working. Yesterday when I went to set it up I could not get it to turn on.  I have tried charging it with two chargers.  One came with the device and one was purchased as an additional cord.  I have also tried charging it in my pc.  I used four different electrical outlets and the phone still will not come on.  I tried the factory reset, volume down, home and power buttons.  I took the battery out and put it back in.  I also took the battery out and held down the power button to discharge any electricity.  I attempted to charge it again this morning and to turn it on and it is still not working.  Do you have any other suggestions? Thank you. — Lisa

Solution: Hi Lisa. Your Galaxy S5’s battery is removable, which is an advantage, so try using another one to see if that’s where the problem lies. If using another battery won’t do any difference, you must have a hardware malfunction at hand. Have it replaced or repaired.

Problem #4: Galaxy S5 performs a factory reset by itself

Found your website and was hoping you could shed some light on my issue.

Purchased an S5 back in March 2015. Phone has a 32GB SD card installed. After a couple of weeks of use the numbers used for the pass code started turning into white squares, a little square for each number. No problem just a simple power down and restart solved the problem. Then in May while using the phone it would, out of the blue, do a restart similar to when it is powered off then back on again. Asked the Verizon people about it and was told that there are some issues and fixes are forth coming. 

First of August I went on vacation, planned on using the phones camera to take all of the pictures and videos.  A week into the vacation while walking with the phone in my pocket, it was turned off as I had just used to to take some pictures and made sure it was off.  It did what I have come to find out is a factory reset.  This of course wiped out everything that was on the phone. 

Since coming home I have found out that the SD card was never initialized so was not working.  My question is why would the phone just up and do a factory reset?  Could it be that the internal memory filled up causing it to do this.

Second question, can any of the previous data be recovered?  Everyone I have talked with says no, but they also say that the phone shouldn’t do a factory reset on its own.

Thank You. — Ken

Solution: Hi Ken. Samsung phones have a security feature that will automatically do a factory reset after 10 unsuccessful attempts to enter a four-digit PIN. That the phone converts the PIN into squares, which is in itself an indicator of a firmware issue, may have something to do with the factory reset.

If you want to disable the security feature regarding your S5 factory resetting by itself, try to go under Settings>Lock  screen and uncheck this option.

The answer to your second question is maybe. If your previous data were saved in any cloud service like Dropbox, Google Drive, etc., you should be able to access them again provided that you can log-in to your account. If the previous data were only stored in your phone, there’s just no way to recover them.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Troubleshooting Samsung Galaxy S5 Does Not Turn On & Other Related Issues

One of the most frustrating issues that you may face with your phone is when it does not turn on. This renders the device almost useless. In this installment of our focused troubleshooting series we will tackle this type of issue on the Samsung #GalaxyS5. If your #S5 does not turn on then you have come to the right place as we will be providing the necessary troubleshooting steps that needs to be done to resolve the issue.

Samsung Galaxy S5

We have selected four problems of this nature sent to us by our readers seeking our assistance. We will try to resolve each of these problems in this post.

If you own a Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S5 Does Not Turn On

Problem: My s5 won’t power on I’ve charged the battery but I get no led lights showing its charging but the phone gets warm I don’t get any lights any power or anything except when I hold the power button it will vibrate like it would when powering on I’ve tried taking out memory card taking out sd card taking out battery for 5 minds and relaxing holding power button home button and vol up button and the power home and volv down but I get nothing no lights or power just the viberate and if I continue to hold power button it will continue to vibrate every 30 secs or so

Solution: Try inspecting the charging port of your phone if it has any signs of dirt or lint. This usually interferes with the charging process. If you spot any then clean it if necessary using compressed air or a cotton bud dipped in alcohol.

You should also try using a different wall charger and USB cable when charging your phone. Using another charger that is known to work charge your phone for at least 20 minutes before turning it on.

If the problem still persists then try replacing your battery with a new one.

S5 Does Not Turn On After Being Charged Overnight

Problem: I plugged my phone in before going to bed, as usual.  In the morning the green charge light was on, but the phone was otherwise unresponsive.  It may have vibrated once, but I might have also been shaking in anger and irritation.  Took the battery out and that fixed the green light being on.  Attached to charger and nothing.  I ordered a new battery for it, but it won’t be here until Tuesday (damnizon prime).  The guy at the phone store tried all kinds of fixes, but we were unable to try a new battery.  I am holding out hope that the new battery will silver bullet this problem.  Are there other possible things I could do?  If the battery fails, I am planning on trying to drop the phone from various heights to the top of the table until it responds; that has worked with other mechanical devices in the past.  Thanks for any suggestions you may have.

Solution: It is very likely that replacing the battery may help resolve this issue. However, you can still troubleshoot this further in case it isn’t a battery related issue.

Try taking out your phone battery then press and hold the power button for at least a minute. This discharges your phone of any remnant charge and clears out its RAM. Once this is done, reinsert the battery then turn on your phone.

If the phone still does not turn on then attempt to enter the recovery mode and wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists then try connecting your phone using a USB cord to a computer running on Kies. Turn on your phone and if it gets detected by Kies you can go ahead and disconnect your phone.

S5 Does Not Turn On

Problem: I have a Samsung Galaxy s5. I been using it for 5 months! It’s unlocked phone! Bought it from eBay! My problem with my phone is after I charge it using a portable charger were I bough on Amazon! It’s overheated and my phone just shuts of, it never turn on again! I try to charges it in our pc, change the battery and still didn’t work. It’s totally dead. I think it’s the software been affected! We tried to bring it to the repair shop here in town! But they are afraid to look at it! Is there any possible way to fix my phone without consulting another repair shop?

Solution: If you have already tried using a different charger and a new battery without any results then this may already be a hardware related problem.

Before bringing your phone to an authorized service center try to perform the following troubleshooting steps listed below.

Get a new battery then charge it using the original Samsung wall charger for at least 20 minutes before turning on your phone.

If your phone does not turn on then take out the battery then press and hold the power button for at least a minute. This discharges your phone of any remnant charge and clears out its RAM. Reinsert the battery then turn on your phone.

If the issue persists you will need to bring your phone to an authorized service center.

S5 Does Not Charge

Problem: Hi, My 7 month old phone suddenly decided to not charge when plugged in.  It also won’t charge on my car charger — both are original Samsung charging cords.  Now it is completely dead.  I’ve taken it several places and they have determined that the cord port looks fine, as well as the phone’s charging port.  They also said that the battery itself is charged 100%, but the phone doesn’t seem to recognize that.  The contact points on the battery and phone seem perfectly fine.  I’ve not dropped the phone or exposed it to moisture.  Any ideas?  I’m afraid the phone is shot, and I will call Samsung tomorrow – but wondered if you had any thoughts on this.

Solution:  Try discharging your phone and clearing out its RAM first. To do this just take out your phone battery then press and hold the power button for at least a minute. Reinsert the battery then turn on your phone.

If your phone still does not turn on then try using a new battery on it. Ensure that the phone charging port is free of any dirt or lint. You can clean this using compressed air or a cotton bud dipped in alcohol. You should also make sure that the USB cord you will be using in charging the phone is not faulty. Charge the battery using a wall charger at least 20 minutes before turning your phone on.

If the issue persists then you will need to have your phone serviced.

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Samsung Galaxy S5 won’t turn on unless the battery is pulled out and placed back in

For Samsung Galaxy S5 owners, the Android 5 Lollipop was the most anticipated update until they discovered it was accompanied with bugs, problems and whatnot. One of those problems is power-related; the phone turns off without apparent reason and refuses to turn on.

Samsung-Galaxy-S5-won't-turn-on-pull-battery-out

In this post I will address one problem reported by our reader that is related to this issue. According to her, the device did an update to Lollipop in the morning but turned off without apparent reason in the night of the same day and the kicker is it wouldn’t turn back on.

Drained battery? Maybe. But let’s try to go beyond that. Here’s the actual message of our reader…

Yesterday it did a software update in the morning. About 9pm last night it shut off and wouldn’t turn back on. I took battery out and turned back on which took awhile. Today it has already turned off 5 times and then vibrates but wont turn on until i take battery out and put back in. I have missed important calls. I now have to look at phone constantly to see if its still on. HELP!

Now, before we go any further, if you have other issues with your phone, visit the troubleshooting page we setup for Samsung Galaxy S5. It contains list of hundreds of problems we already addressed in the past. Try to find issues related or the same as yours and try the solutions or troubleshooting procedures we provided. Feel free to contact us if the solutions didn’t work for you. All you need to do is fill up this form and hit submit. Just make sure to include all necessary details.

Troubleshooting

The purpose of this troubleshooting is to know what happened to the phone, what caused the issue and how to fix it. As far as the statement of the owner is concerned, the problem is caused by the firmware update. But then again, let’s try not to overlook the obvious.

Step 1: Charge the phone

The owner didn’t mention she tried to charge the phone after it went dead so this must be the first thing that needs to be done as it could be just a drained battery.

This step would also give us an idea about the integrity of the phone’s hardware. If the charging signs show, like the LED indicator and the charging icon, then the phone must be okay. Just allow it to charge for, at least, ten minutes.

If the device refused to charge, read this: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Step 2: Attempt to turn it on after charging

Ten minutes of charging is more than enough to power the phone if the issue was a drained battery. So, attempt to turn it on after a few minutes of charging.

If the phone turns on, continue the observation if it turns off on its own but if not, then read this post instead: How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Step 3: Wipe the cache partition

Assuming the phone turns on just fine but shuts down on its own, then you must try wiping the cache partition considering the fact that you just updated it to lollipop.

During updates, some caches and data become corrupt and if the new system continues to use them, that’s when conflicts are created. Clear these files so the phone will be forced to create new ones and aren’t obsolete.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Verify the Power key isn’t stuck

This is optional but also important since the owner said the phone turns on and turns off on its own and then vibrates. She didn’t really say if it goes into a loop or how frequent the phone shuts down but it’s necessary.

Don’t worry, it’s easy to check if the Power key is stuck or not; just press it and if it snaps, then it’s not stuck. Otherwise, try pressing it multiple times to see if you can fix it. If not, then you really need help from a technician.

Step 5: Perform the full hard reset

If the phone turns on and turns off by itself, it’s either the hardware that’s causing it or the firmware. But the owner said the problem started immediately after an update. So, hardware issue is out of the question.

Since you’ve already followed the previous steps to no avail, then it’s time to give the phone a fresh start–reset it. But before you actually do that, make sure you backup all important data and files saved in the phone’s internal storage.

If you have a microSD card mounted, un-mount it as it may be corrupted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S5 Fix For Boot Up, Battery, Power Problems [Part 1]

Welcome to the first part in our focused troubleshooting series concerning boot up, power, and battery problems on the Samsung Galaxy S5. If your phone is and S5 and is experiencing any of these issues then you may want to continue reading as we will be discussing some troubleshooting steps that you can do on your own.

Samsung Galaxy S5

For this installment we have selected 5 emails sent to us by our readers that are having issues on their phones.

If you own a Galaxy S5 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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S5 Does Not Turn On

Problem: I have a samsung galaxy s5 only 6 months old. Tried to turn on phone and no display. I just charged it yesterday. It flashes a blue light when I try to turn it on. Tried to charge it and it shows no display. It rang several hours ago but couldn’t get it to turn on. Any ideas.

Solution: There are numerous factors that needs to be checked to determine why your phone is not turning on. The first thing you should check is if your phone battery is being charged by the charger. If it is not, then even if you plug in the wall charger to your phone it still won’t turn on.

I suggest you start by checking the phone charging port for any signs of dirt or lint. If you spot any then clean it out using a toothpick or cotton bud dipped in alcohol.

The next thing to consider is if the USB cord of the charger is already faulty. Try to use a new USB cord and let your phone charge for at least 20 minutes before turning it on.

Next, consider replacing the wall charger and the battery of your phone as they may be causing this issue to occur.

Finally, if all else fails you will have to try to perform a factory reset on your phone. Take note that you should only do this is you have recently made a backup of your phone data or if you don’t mind losing your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Turns Off When Not Connected To Charger

Problem: So, I was out of town about 2 days ago with my s5 and a message popped up that said something along the lines of “over heating problem “. I’m unsure because as soon as it popped up my phone turned off. Now it was about 120°F in the car; however I was not using my device. My phone kept going to the black galaxy s5 startup screen, then turning off. It was continuous until I took the battery out. I cooled the battery off and the phone itself. I got home and layed it out in three pieces by the ac unit. About two hours later I put my phone back together; the same starting and stopping occurred. I plugged it into the charger and it began to work, however it said that it was on 25% battery which if I remember correctly it was on 50% when it overheated. I left it alone to charge until it said 100%, take off of charger. Within 1 minute it shut off. I plugged it back in and the battery now read 94%. So now, long story short even after a full night of a powered off phone on the charger, my phone turns off within 30 seconds of being off the charger. So, I am wondering if you think this is my phone or the battery with the issue. Thanks.

Solution: It looks like the battery of your phone may already have a problem. Before replacing it with a new one I suggest you backup your phone data first and do a factory reset. This eliminates any software related causes that may be providing the incorrect battery percentage levels.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Display Blacks Out

Problem: My Galaxy S5 blacks out consistently. The only way I can bring it back is to take out the battery and put it back in. It does feel warm but not hot. Had the problem well over 6 months.

Solution: This issue may be a software related issue since you say that taking out the battery and putting it back in will fix the issue.

You should start by wiping the cache partition of your phone to eliminate any temporary data that may be causing this issue to occur.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue persists you should then check if a third party app installed in your phone is causing this to occur. Start your phone in Safe Mode and check if the problem remains.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur then you will have to find the app that is causing this then uninstall it.

Finally, if all else fails you have to backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Wireless Charging Not Working

Problem: Hi, I have a Galaxy S5 with the Sview cover and the Samsung S charger pad but the phone wont charge wirelessly. Can you help me please, do I need to activate the Ant services in order for it to work ?Look forward to hearing from you. Many Thanks.

Solution: Make sure that the S View cover case is properly secured at the back of your phone. You should also make sure that the cover you are using has a wireless charging capability. You can easily tell this by the metal contacts that are present at the back of the cover.

Next, you should also check that the wall charger you connect to the S Pad is actually working. Try plugging and removing it repeatedly in your S Pad see if your phone start charging. If possible, try to replace the wall charger.

S5 Randomly Restarts

Problem: Hello, My name is lane. My dad gave me his s5 active and he told me he’s dropped it a few times and there is a crack on the screen, but that’s not what the problem is. Sometimes it’ll just shut off and restart itself without touching it and it’ll be in a continuous loop at the turn on screen with the phone name across it. If I leave it alone for awhile it’ll turn back on but it gets really tiring to deal with and was just wondering if you could help me figure this out. Thanks.

Solution: Since the phone has been dropped it could mean that some components inside the device have been affected by the shock. What you could do right now is to backup your phone data and do a factory reset to check if this issue is caused by your phone software.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem still persists then this may already be hardware related. You will have to bring the phone to an authorized service center and have it checked..

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