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Galaxy S5 won’t charge

Samsung Galaxy S5 shows charging sign but drains the battery even if plugged in & other charging issues

We’ve already seen a lot of charging related issues with Samsung Galaxy S5 (#Samsung #GalaxyS5). Some owners complained their phones don’t charge at all, some said theirs charge very slowly, others reported their devices sporadically stops charging, and a few or our readers told us theirs continue draining the battery even if plugged in.

Samsung-Galaxy-S5-charging-issues

Charging problems may be caused by several factors and the key to fixing them is proper troubleshooting. Good thing Galaxy S5 has a removable battery because it is often one of the causes. A busted charger or a broken USB cable may also lead to this issue so they must be checked thoroughly before anything else.

I will include a few charging-related issues in this post. If you’ve emailed us regarding this problem, try to check below as your concern could be among the ones I addressed here. In case you have other concerns, visit our Galaxy S5 troubleshooting page as we’ve already addressed hundreds of problems before. We may have already answered your questions but if not yet, find issues related to yours and try the solutions we provided. If they won’t work for you, then contact us as we are always willing to help.

Battery drains while charging

Problem: I am having problem charging my phone Galaxy S5 , when I connect the charger my phone shows the lighting bolt the red light and charging: 36% appears at the bottom but it is not charging instead its like the charger drains the whatever battery I have like if it is 36% it will go to 35% in no time. I know nothing is wrong with the USB port of my phone because when I connect it with USB cable to my laptop it is charging and I also know the charger is working because when I take out the battery put it in the extra battery charger and connect the same charger which is not charging my phone to the extra battery charger it charges the battery. Can you please help I don’t want to take out my phone battery every time it needs to be charged and neither can I connect my phone to the laptop to charge it every time.

Troubleshooting: There’s one very basic thing to do–turn the phone off and charge it. Assuming the phone charges fine when it’s off, then the problem can be traced down to either the firmware or some apps. In this case, you need to isolate the problem by booting the phone in safe mode. By doing this, you will know if some apps drain the battery faster than the charger can push or if it’s the firmware that has some issues.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges at a normal in safe mode, then it must be some apps that drain the battery. There were a lot of reports of problems like this and you have two options here: either to uninstall suspected apps or to immediately perform a hard reset.

Hard reset will delete all your apps and that will take care of the problem. However, you need to backup all your data as they’ll be lost during the process including your photos, videos, files, music, etc.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

But in case the phone won’t charge properly when turned off or if in safe mode, you still need to reset it and if the problem remains, then you need help from a technician.

Galaxy S5 randomly turns off

Problem: My phone will just turn it’s self off and the only way to get it back on is if I take the battery out or if I plug in the charger. And also it won’t show me my sent text messages but only on certain contacts. I can’t use maps and Pandora at the same time because it will reset my phone and half the time my phone just won’t work. I use to love android but this is making me want to get a different brand. I really hope you can help me.

Troubleshooting: The random shutdown is a serious one, or at least, more serious than other problems you mentioned, so let’s try to fix that problem first.

More often, cases like this are caused by a damaged battery. I don’t know how old your phone is but if the phone turns off without warning and the battery percentage fluctuates, then it’s time you bought a new battery.

The other possibility is that the battery is just somehow loose and the random shutdowns occur when the phone is shaken up a bit or held in a certain way. While it’s recommended to buy a new battery that fits perfectly, the unconventional way of fixing this issue is by inserting a piece of paper so the battery wouldn’t move and loses contact with the receptors.

This one’s a long shot but there were reports that random shutdowns may also be caused by a firmware issue. Thus, a hard reset is necessary. This, too, will fix other problems you have. The steps are provided above.

New Galaxy S5 drains battery quickly

Problem: Well I recently bought an S5 and I’ve noticed that the battery drains quite quickly. On standby the battery drains slowly it drops 1% every hour, but when I’m on Wi-Fi, on various social media and a pinch of brightness the battery drops like 1% every 2 minutes or maybe less. I’d like to know if it’s how I recently got the phone that the battery drains this way and after some charging cycles the battery may drain slower while I’m using it or if i need to purchase a new battery. Are there any tips you all can give me in which I can improve my battery life? Is there anyway I can calibrate my battery which a specific charging routine? On what percent should I charge my phone to ensure proper battery life?

Answer: Battery consumption is totally dependent on how you use your phone or how many apps are running in the background. As you said, if the phone is on standby, the battery drains slower. That’s an indicator that the battery is probably fine. But continue observing the phone. You may try doing a factory reset and observe the pace when no third-party apps are installed.

Galaxy S5 won’t turn on

Problem: After backing up my S5 I decided to factory reset and wipe my data using the 3 button method where you press the volume, home and power key after doing so I then used the same method and rebooted my phone via the three button method… Once restarted I realized I forgot to change my sim card and so I removed my battery and switched simple cards … Once replaced my battery my phone wouldn’t switch on, the battery was pretty low at the time so I let it charge a bit (even though I couldn’t see any LED lights ) and after a while tried switching it on again and even attempted the three button method but nothing happened, tried switching batteries and even checking for dirt in the charging compartment but was to no avail… Please help!

Troubleshooting: The first thing I would do if it were my phone is to remove the battery, press and hold the power key for a minute. And then, replace the battery and make sure it’s connectors touch the phone’s connectors (or just make sure it’s properly mounted), and attempt to turn it on. If this simple procedure failed, try these troubleshooting guides:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S5 that won’t charge properly, Power Sharing notice popping up

This post will address a couple of charging-related issues with the Samsung Galaxy S5. These problems could also happen to you or perhaps, since you found this post, you may be experiencing the same issues with your phone. Well, read on so you could learn how to troubleshoot problems like these.

Galaxy-S5-Power-Sharing-Notice

Just an overview, the first issue I’m going to address is very common. According to the owner, the phone charges (or not charges) intermittently and she has to hold or wrap the cable around the phone to make it charge.

The second issue I cited here isn’t really common but it could happen to you as well especially that it is not exclusive to Galaxy S5. It has something to do with the capability of Galaxy devices to “share power.” Our reader said that there’s a Power Sharing notice that pops up and the phone won’t charge.

Before we go deeper into these problems, if you have other problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of problems we already addressed before. There’s a big chance your problem is one of the issues we already answered before. Try to find problems related or the same as yours and try the solutions. If they didn’t work for you, then feel free to contact us by filling up this form. Remember that the more information you provide, the more accurate our solutions are.

Samsung Galaxy S5 won’t charge properly

Problem: “My phone all the sudden stopped charging properly. When I plug it into any outlet or pc it will not consistently charge. I have to wrap the cord around the phone or hold the phone in a certain angle for it to charge. I am trying to figure out if it’s a battery issue or is something wrong with the charging port. I have taken out the battery for a bit then put it back in. It fixes temporarily, but then it goes back to doing the same thing. what can i do and what could be wrong? Thanks, Jess.”

Troubleshooting: Actually, there are two possibilities here: either it’s the cable that has a problem or the USB or utility port. To make it easier for you to determine the problem, try to use a different USB cable to charge the phone and see if the problem persists. If not, then you should buy a new cable.

However, if the problem is with the USB port, try to find out if it’s just loose or it needs intervention from a technician. Try to plug the cable and twitch it a little bit to see if there’s some kind of a play when you do so and if there’s none, then it may need to be re-soldered. Otherwise, using a different or new cable will fix the problem.

MORE SOLUTIONS: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Power Sharing notice keeps popping up

Problem: “Suddenly this afternoon my phone stopped charging. It was charging fine at home this morning and in the car when I left. Now it gave me a message about power sharing in the car, won’t charge there or in the house. It can’t be a sudden surge of bad batteries. I am getting ticked off. Job hunting and I desperately Need my phone to work!

Troubleshooting: First of all, for the benefit our readers who don’t know what this notice is all about, the following is the actual notice: “Power Sharing: You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application.

The thing is this problem may happen regardless if the Power Sharing app is installed or not. The first thing you need to do is boot the phone in safe mode to see if the notice would pop up.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the notice didn’t pop up when you booted your phone in safe mode and it happens that you installed the app, then just uninstall it and the phone should be fine after that. Otherwise, you need to perform hard reset as there’s a conflict with the firmware.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Thanks for reading.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S5 slow charging, not charging, won’t turn on & other power issues

In this post, I will address Samsung Galaxy S5 (#Samsung #GalaxyS5) problems related to charging and powering on. We’ve already addressed hundreds of issues like these but we feel obliged to respond to the emails of our readers who were seeking help.

Samsung-Galaxy-S5-Keeps-Rebooting-Turning-Off

The first problem is about an S5 that charges slowly with third-party charger. The next one is still a charging problem but started after an update, which is not common but possible. Other issues include a unit that keeps turning on and off and couldn’t boot up successfully, blank screen, LED indicator won’t light up, etc.

Read on to know more of these problems and how to tackle them in case you’d encounter them in the future. If, however, you found this post while searching for a totally different problem, then I suggest you visit out Galaxy S5 troubleshooting page where we list down every problem we address week after week. Find problems that are the same or related to yours and try the solutions we provided. If they won’t work for you, then you may contact us by filling up this form.

Galaxy S5 charging slow with third-party charger (Verizon)

Question: Lost my original charger for my Galaxy S5. Husband bought me a new one that looks identical to my old one. Now I keep getting a slow charging message. Any way to fix it? — Nicole

Answer: The only way to fix that is to buy the original charger or one that has the same power rating. Galaxy S5’s power adapter gives out 2 Amperes of current. Anything lower than this would result to slow charging but the good news is, it’s not really a problem because the phone still charges; you just have to wait a little longer. But that is only when the charger you’re using produces, at least, 1A current. Anything lower than that, your S5 won’t charge.

You will find the specs of the charger your husband bought on the sticker. Try to see if it has 1A or higher. If only 1A, then turn off your phone while charging to make sure the phone would charge. Don’t worry so much about the “slow charging” prompt.

Charging issue after an update

Problem: Battery won’t charge after update. New phone.

Troubleshooting: Just perform the soft reset and your phone will be back to working condition:

  1. Open the back panel and pull the battery out.
  2. Press and hold the Power key for 30 seconds.
  3. Replace the battery and then the back cover.
  4. Turn the phone on.

Galaxy S5 turns on and off, can’t boot up (Verizon)

Problem: I downloaded the new lollipop update and it was working fine for the first few days but now it gets stuck on the Samsung logo and then turns off and turns on and goes back to the Samsung logo. I tried safe mode and i tried holding the power button, the volume up key and home button at the same time but nothing pops up. It’s just goes straight to the logo. Is there anything else I can try before I completely reset my phone? — Jessica

Troubleshooting: Hello Jessica. The Power key of your phone is stuck. Press (and release) the Power key as many as you would like or until the phone functions properly but if that fails, then it’s time you brought to a technician and have it checked. However, our diagnosis, based on your description, the Power key is stuck…or damaged.

Related Problem: Phone turns off and does not power back on. If it does power on it shuts off and repeats. Any clue? — Lisa

Galaxy S5 reboots over and over, screen goes black (Sprint)

Problem: With the recent update, my Galaxy S5 would just sit and just reboot over and over. When it was plugged into the charger it worked fine, take it off again back to the reboot. The screen just goes black. If I push on it with a little pressure the screen will come on. Any ideas. Why? Thanks. — Jessie

Troubleshooting: The reboot thing, I think it’s the battery. If the phone won’t stay on if not plugged in to a steady power supply, then you need to buy a new battery. Now, about the screen that stays black unless pushed in, it could be just a loose connection or the flex cable needs replacement. Bottom line, you need a technician to properly diagnose the problem.

Galaxy S5 won’t charge, won’t turn on, LED indicator not lit up (Verizon)

Problem: It was charging earlier today and when it was unplugged turned off. It will no longer turn on. Attempted soft reset – no change. “Charging” LED does not turn on. — Archer

Troubleshooting: Unless the phone suffered from liquid or physical damage, I think it’s all just a glitch and can be fixed by basic troubleshooting. Have you tried booting the phone in safe mode and/or recovery mode? You need to do both just to find out if the phone can still power up its hardware. To be guided accordingly though, please read our troubleshooting guide on how to fix a Samsung Galaxy S5 that won’t turn on.

Related Problem: I was playing temple run 2. My phone powered off and it won’t power on. Battery is fully- charged. When charger is plug into phone no lights comes on. Please help.

Galaxy S5 won’t charge after having water damage

Problem: I recently went on vacation. Foolishly, I thought my phone was waterproof, so I thought that I could swim with it in my pocket, so I did. Later that day, I realized that it was having problems connecting to a charger. Then, the next day, there was water in both cameras. The day after that, it stopped charging, period. I have bought a new charger, a wireless charger, and am waiting on a new battery. Nothing is helping, I even put it in a bag of rice for a week. I can’t afford a new phone, and need the one I have for work. Please help as much as you can. — Brandon

Suggestion: Hey Brandon. The thing about liquid damage is that we really don’t know the extent of the damage but based on experience, among the first components that will suffer after liquid found its way into the phone are the Power IC, which also makes charging possible, and other power chips. Battery and charger replacement won’t work that’s why it’s not recommended to turn the phone on when you know water has gotten into it. My suggestion is to have it checked immediately and don’t turn it on or charge it until the technician properly diagnosed the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S5 won’t turn on unless the battery is pulled out and placed back in

For Samsung Galaxy S5 owners, the Android 5 Lollipop was the most anticipated update until they discovered it was accompanied with bugs, problems and whatnot. One of those problems is power-related; the phone turns off without apparent reason and refuses to turn on.

Samsung-Galaxy-S5-won't-turn-on-pull-battery-out

In this post I will address one problem reported by our reader that is related to this issue. According to her, the device did an update to Lollipop in the morning but turned off without apparent reason in the night of the same day and the kicker is it wouldn’t turn back on.

Drained battery? Maybe. But let’s try to go beyond that. Here’s the actual message of our reader…

Yesterday it did a software update in the morning. About 9pm last night it shut off and wouldn’t turn back on. I took battery out and turned back on which took awhile. Today it has already turned off 5 times and then vibrates but wont turn on until i take battery out and put back in. I have missed important calls. I now have to look at phone constantly to see if its still on. HELP!

Now, before we go any further, if you have other issues with your phone, visit the troubleshooting page we setup for Samsung Galaxy S5. It contains list of hundreds of problems we already addressed in the past. Try to find issues related or the same as yours and try the solutions or troubleshooting procedures we provided. Feel free to contact us if the solutions didn’t work for you. All you need to do is fill up this form and hit submit. Just make sure to include all necessary details.

Troubleshooting

The purpose of this troubleshooting is to know what happened to the phone, what caused the issue and how to fix it. As far as the statement of the owner is concerned, the problem is caused by the firmware update. But then again, let’s try not to overlook the obvious.

Step 1: Charge the phone

The owner didn’t mention she tried to charge the phone after it went dead so this must be the first thing that needs to be done as it could be just a drained battery.

This step would also give us an idea about the integrity of the phone’s hardware. If the charging signs show, like the LED indicator and the charging icon, then the phone must be okay. Just allow it to charge for, at least, ten minutes.

If the device refused to charge, read this: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Step 2: Attempt to turn it on after charging

Ten minutes of charging is more than enough to power the phone if the issue was a drained battery. So, attempt to turn it on after a few minutes of charging.

If the phone turns on, continue the observation if it turns off on its own but if not, then read this post instead: How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Step 3: Wipe the cache partition

Assuming the phone turns on just fine but shuts down on its own, then you must try wiping the cache partition considering the fact that you just updated it to lollipop.

During updates, some caches and data become corrupt and if the new system continues to use them, that’s when conflicts are created. Clear these files so the phone will be forced to create new ones and aren’t obsolete.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Verify the Power key isn’t stuck

This is optional but also important since the owner said the phone turns on and turns off on its own and then vibrates. She didn’t really say if it goes into a loop or how frequent the phone shuts down but it’s necessary.

Don’t worry, it’s easy to check if the Power key is stuck or not; just press it and if it snaps, then it’s not stuck. Otherwise, try pressing it multiple times to see if you can fix it. If not, then you really need help from a technician.

Step 5: Perform the full hard reset

If the phone turns on and turns off by itself, it’s either the hardware that’s causing it or the firmware. But the owner said the problem started immediately after an update. So, hardware issue is out of the question.

Since you’ve already followed the previous steps to no avail, then it’s time to give the phone a fresh start–reset it. But before you actually do that, make sure you backup all important data and files saved in the phone’s internal storage.

If you have a microSD card mounted, un-mount it as it may be corrupted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S5 that won’t charge if turned on [Troubleshooting Guide]

We already received a lot of emails about the Samsung Galaxy S5 that won’t charge. In fact, we already written and published several troubleshooting guides for this very specific issue. However, I find it necessary to address this one email from our reader because it’s not really a charging issue per se but a more complicated one.

Samsung-Galaxy-S5-wont-charge

According to her, it phone won’t charge if it’s being used while plugged in, although it displays the usual charging icon (battery icon with lightning bolt). Apparently, it’s neither a charger nor USB cable issue because as she said the phone acknowledges it can detect current by displaying the charging icon.

ALSO READ:  How To Fix Samsung Galaxy S5 Not Charging & Slow Charging Issues

I will go through possible causes of this problem and provide appropriate solutions and/or workarounds but before that, here’s the actual message from our reader named Michelle…

Recently my phone won’t charge while plugged in AND in use. I see the lighting bolt icon indicating it’s getting power, but the battery % goes down. I have to turn off the screen for it to charge. The red light will then come on, so I know it’s charging. Already did a hard restart. Help? Thanks!” — Michelle

Before we continue, in case you have a different problem with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of problems we addressed in the past. Find issues related or the same as yours and try to use the solutions we provided. If they won’t for you, then feel free to contact us as we’re always willing to help. Just fill this form up and provide all necessary information so that it will be easier for us to help you.

Troubleshooting

The focus of this troubleshooting guide is for us to know what drains the battery faster than the charger can push current into it. While we want to get this problem fixed, we are always along the “safe zone” when troubleshooting. We won’t suggest procedures that can potentially ruin your phone and our focus are our readers who really need our help. If you have techie enough, I’m sure you know what to do to troubleshoot this kind of problem.

Recently my phone won’t charge while plugged in AND in use.” I am more intrigued with “recently” than anything else in this sentence because if the problem started a few days ago, there’s a chance you can easily find the culprit. For instance, if you installed apps recently, then one of them may be draining the battery quicker. One way to find out which app is the culprit is to check the battery usage. The app that’s eating too much battery is the one. You can either disable it temporarily to verify further or uninstall it for good. It’s up to you.

Another way to find out if it’s a third-party that’s causing the draining problem is by booting into safe mode. By doing so, all third-party apps will be temporarily disabled leaving pre-installed apps and services running. If one of the downloaded apps was causing the problem, then your phone should be able to charge normally or even quicker in safe mode. Here’s how you boot your Galaxy S5 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

I see the lighting bolt icon indicating it’s getting power, but the battery % goes down.” The lighting bolt is actually just an indicator that current flows from a power source through the USB cable to the battery but it doesn’t necessary mean the phone is charging because, apparently, in your case, it’s not. Thanks for including this information in your message, at least, we know the USB port in your phone, the cable and the charger are working fine.

Since the phone charges if the screen is off, it is safe to assume the display is set to the highest brightness level. Try to use automatic brightness so that the phone will determine how bright the screen will be depending on the ambience of the surroundings. Or, better yet, set the brightness to a lower lever and check if the phone will charge after that even if the screen is on. If still not, then there’s a chance the service that’s handling the brightness level and the screen has some conflicts. Booting in safe mode will also give you an idea if the conflict is caused by a third-party app.

There are also times when a conflict in the system itself is created. This happens when the firmware is updated to a higher version. Some data that might still be used by the new firmware are often the cause but the thing is, you won’t know for sure which data because all you can see that’s draining the battery faster when you check the battery usage is Android System. In this case, a master reset is necessary but don’t forget to back up every bit of data in your phone that you don’t want to lose before following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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