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Galaxy S5 Water Damage

How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

We’ve received a lot of emails from our readers seeking help as their Galaxy S5 won’t charge or has issues charging. A charging problem is as bad as no power at all. What would you do if your phone’s battery is completely drained?


Sure, you can buy a new battery to power it up but do you want to buy a new one every day? The other option is to buy an external battery charger but then it’s also too much of a hassle to open that back cover and replace the battery every time it’s drained.

Majority of the problems we received related to charging issues were minor; some were caused by apps, others by a glitch in the firmware, and a few were purely hardware-related problems.

I cited five different charging issues in this post. All these were sent by our readers. If you have a problem charging your Galaxy S5. If the issues below does not fit your experience, feel free to drop us a note on our questionnaire form and help will try to help you out.

  1. Galaxy S5 charges very slowly
  2. Galaxy S5 charges slow and heats up
  3. Galaxy S5 won’t charge at all
  4. Galaxy S5 won’t charge in car
  5. Galaxy S5 won’t charge after being submerged in water

Galaxy S5 charges very slowly

Problem: My Galaxy S5 is more than a year old already but it still gets the job done. Performance-wise, I really can’t complain about it. As of late, however, I noticed my phone is charging very slow. Like when I leave it plugged in overnight, the battery percentage is around 70% when I wake up in the morning. Before, the battery would be fully charged in the morning. I really don’t understand why it’s doing this now especially that I’ve taken care of it. I am not really into fixing electronic problems but if you can shed light to this problem and guide me how to fix it, that would be great. Thank you. — Kal

Troubleshooting: Hey Kal. It sounds like it’s actually just an app or a group of apps that’s causing this problem especially that you mentioned it started just recently. My question is, have you installed an app prior to this problem? If so, disabling it or uninstalling may fix the slow charging issue. However, if you didn’t install an app, then it’s difficult to know which one actually causes the trouble. So, I suggest, you boot the phone in safe mode to temporarily disable all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

With the Galaxy S5 running in barebones, try plugging it in and see if it charges normally this time. If so, then our suspicion that it’s a third-party app that’s causing the problem is confirmed. You just have to find the app and uninstall it. However, if the problem persists even when in safe mode, you have no other choice but to backup all your data and perform factory reset.

Galaxy S5 charges slow and heats up

Problem: Hello Harold. I have been reading some of your posts on troubleshooting and you explained well how some of the problems I encountered happened. One of the issues I experienced, however, I can’t find any information in your site. My Galaxy S5 is now charging very slowly and not only that, it heats up really bad to the point that I fear it might explode. I would greatly appreciate your effort if you help me fix the problem as it will give me peace of mind.

By the way, if I may add, some of my pictures disappeared almost the same time as when the slow charging and heating up occurred. It just perplexed my mind, you know. Thank you for taking time reading this email. Sincerely, Anne.

Troubleshooting: Hi Anne. Based on the description you provided, it seems to me that the cause of this problem is a corrupt or damaged microSD card.

There are different factors that may lead to the slow charging and the heating up of your phone but when you mentioned that some of your pictures disappeared by the time those two issues started, there’s nothing else I can think of.

When the microSD card becomes corrupted or damaged, naturally, the phone won’t be able to detect or read from it. But since it has been mounted, the device will try to read it over and over again until the service that handles the function will use too much resources including the battery. Consequently, the phone will heat up as the CPU is on hyper drive trying to access a storage device that doesn’t function the way it should.

The quick battery draining issue and the heating up of the phone will be fixed by simply removing the microSD card from the phone. However, the pictures that were lost may not be recovered depending on the condition of the card.

So, unmount the microSD card from your phone, use a card reader and let your laptop or computer read from it. If the computer immediately prompts you to reformat it, then there’s nothing you can do about the data inside. However, if the computer can read from the SD card, then backup everything in it while you still can.

Of course, buying a new microSD card is your best bet.

Galaxy S5 won’t charge at all

Problem: Hi team. I am hoping you guys can help me fix the problem with my Galaxy S5. Its battery got depleted so fast yesterday but when I tried plugging it in to charge, it didn’t charge at all. Being just a user, I really don’t know what to do next to fix this problem. In fact, I haven’t done anything with the phone yet. I tried to search online for solutions and I found your site and the email to contact you, so here I am awaiting your response. Can you guide me what to do to fix the problem? — Mariko

Troubleshooting: Hello Mariko! Since you haven’t done any troubleshooting procedure yet, there’s one thing I want you to do first–soft reset. Don’t worry, this procedure will not delete any of the data in your phone.

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Try to charge the phone.

If the phone charges, then problem solved, otherwise, troubleshoot further. Now, let’s talk about other possibilities here:

  1. Damaged charger or cable.
  2. Busted battery.
  3. Phone hardware problem.

If possible, try using a different charger and if the problem persists, then the issue is narrowed down to just the battery or the phone. It is up to you if you will buy or borrow a new battery but I tell you, there’s no guarantee it’s a battery issue. So, I suggest you let a technician take a look at your phone. It’s up to the tech to try a different battery or troubleshoot the hardware immediately.

Galaxy S5 won’t charge in car

Problem: Hi droid guy. The new Galaxy S5 I have doesn’t want to charge in my car but it charges fine using the original charger. I bought a new car charger thinking the older one is defective but the new charger won’t work either. It’s not really a big problem as I can charge my phone through the wall outlet but it would be helpful if I can charge my phone in my car. Help me, please. — James

Troubleshooting: Hey James. Basing on your description, I think the problem is with the cable. The phone doesn’t have any charging issues as it charges fine using the original charger and the new car charger you bought is, of course, not defective considering the fact it’s tested before being released from a retail store.

If you were using the same cable, then that’s where the problem lies. Otherwise, the issue is with the car or the port where you plug the car charger in.

Galaxy S5 won’t charge after being submerged in water

Problem: I accidentally dropped my Galaxy S5 in the sink filled with water one day but I immediately picked it up. It was turned off when I inspected it and I was suspecting water found its way into the device. I tried to dry it off for a few minutes, wiped it off with a dry cloth and then turned it on. It did turn on and it functioned the way it should. On that same day, the battery got drained so I plugged it in but it wouldn’t charge. Whatever I do, it won’t charge.

Another thing I noticed is that the battery actually drained so fast. When I turned it on after it fell in the water, the battery was 87% but it got drained completely after two hours with minimal use. So, I’m a bit worried now. How can a water-proof phone gets damaged by water? What can I do to fix this? — Sheng

Troubleshooting: Hello Sheng! The Galaxy S5 is “water-resistant,” not “waterproof.” Meaning, water can still find it’s way into the device especially if the rubber that seals the charging port is loose and the cover is not properly snapped.

So, based on your description, I, too, think water entered the device and somehow messed with the components and the circuit. That might be the reason why the battery drained faster than before.

The thing with water damage is that we really cannot assess properly the extent of the damage but there’s one component that can easily be damaged–the charging IC. And that seems to be the problem here.

There’s nothing you can do about this problem but to let the technician take a look at your device. One more thing, water damage isn’t covered by warranty so, you cannot request a replacement unit and you’ll have to pay for the service.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

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Phone Not Charging Troubleshooting

Samsung Galaxy S5 Black Screen Issue & Other Related Problems

What sets Samsung smartphones apart from its competitors is its use of a Super AMOLED display on its premium models. This kind of display offers one of the best resolutions available making it great for viewing multimedia content. The #Samsung Galaxy #S5 for example uses this type of display which gives it an advantage over competing models

Samsung Galaxy S5

There are however instances when the display of the phone does not work properly. Several of our readers have been sending us the issue they are experiencing with the screen of this device going black, flickering, or not displaying the correct colors.

In this latest installment of our troubleshooting series we will tackle the Galaxy S5 black screen issue and other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Black Screen Issue After Water Damage

Problem: Hello, My Samsung S5 has been water damaged. I stored the phone in rice for over two weeks and when I put the battery back in, the phone will turn on, make notification noises, and the notification light works. The screen however, remains black. I am trying to backup the photos from my phone onto to Windows 7 laptop. The laptop recognizes when my phone is plugged in via usb, however it says that there are no photos on the device. Is this a pc issue or a phone issue? and is there anyway to fix my phone screen? Thanks!

Solution: Have you browsed the different folders in your phone and checked if the photos are present? If you can’t find the photos then I suggest you download the Smart Switch software from the Samsung website and use this to check for any photo stored in your device. Once the photos are available you can use this software to make a backup copy.

Regarding the issue with your phone display it already appears that it got damaged when your phone got wet. You will need to replace this with a new one. I suggest you bring your phone to an authorized service center and have it  checked if it can still be repaired or if it has to be replaced.

S5 Black Screen Issue

Problem: One day phone randomly rebooted during a call.  This happened once more during a subsequent call.  After this time, my phone screen had a purple tint and was much dimmer/darker than usual.  So much so that when I turn my screen brightness down below about 10% my screen is black.  Use to run it at about 50% and since this problem I am at about 100% to get to approximately the same level I am used to.  Also when I do turn brightness up, purplish tint seems to lessen.  Played with screen settings to no avail.  Did soft reset and eventually a whole system reset which didn’t work.  Then one day problem went away on its own (could tell by the extra bright screen).  After about 3 weeks problem has reoccurred just like last time.  Other than screen, the random reboots are happening about once every 3 or 4 days and their seems to be more of a lag when using apps or flipping between screens.  Any help would be appreciated.

Solution: It appears that your phone has two separate issue. One is the random reboot issue and the other is the black screen issue. To begin the troubleshooting we will have to deal with the random reboot issue first.

In most cases where the phone reboots on its own the main cause is usually bad data or a corrupt software. If your phone has a microSD card installed then take this out first. If this card is corrupt it makes it difficult for the phone to access data stored in it and can cause the reboot problem.

Wipe the cache partition of your phone then observe if the reboot still occurs. If it does then backup your phone data and do a factory reset.

Moving on to the second issue, the factory reset done previously will resolve the black screen issue as long as it is caused by a software problem. If the issue still persists at this point then this may already be a hardware related problem. The connection between the display and the phone board may be loose or the display itself may already be defective. Either way, you have to bring your phone to an authorized service center and have it checked.

S5 Black Area On Screen

Problem: Hi, well my phone had started having this black area on the edge of the screen. At first I thought it was just a glitch for a few seconds. However after 2 days past by it go worse and the screen had these grey lines across it. Take into consideration that i’m only 14 and I do not wanna tell my parents about this problem. Anyway this happened when I was at school playing basketball for HPE (it’s a subject) and it was very hot outside. So i got back to play on my phone only to find out that part of my screen was black! Please HELP! Thanks for taking your time to read this and please respond as soon as you can.

Solution: Does your phone have a case installed? If it has then try removing the case as it may be pressing to hard on the display causing the black area to appear.

If your phone does not have any case installed then I suggest you proceed in checking if this problem is  caused by a glitch in the phone software. To do this you have to backup your phone data then do a factory reset.

If the factory reset fails to resolve the problem then this may already be a hardware related issue. The phone display may have been damaged by the heat. I suggest you bring your phone to an authorized service center and have the phone display checked. This display may either be repaired or replaced.

S5 Screen Flickers

Problem: Screen flickers at low brightness. I did factory reset, lost about 1/3 of what I thought I had backed up, picked up new irritants that I can’t solve (like a constant notice that Gallery has a sign-in request at 12:33 PM that I can’t make go away) and after all that hassle, my phone still flickers at low brightness. And if I try to ignore it, the screen goes berserk with flickering.

Solution: Several owners of this model have also been complaining about this screen flickering issue when the brightness is set to low. In most cases this is caused by a software issue while in other cases it is the hardware that’s causing the problem.

Before doing any troubleshooting make sure your phone is running on the latest software version. Sometimes an update to the phone software can eliminate this type of issue.

Start by wiping the cache partition of your phone then check if the issue still persists. If it does then I suggest you backup your phone data then do a factory reset using the phone hardware keys.

Once the factory reset is complete check if the problem still persists.

If you are still experiencing the same problem then this may already be a hardware related issue.

S5 Screen Stopped Working

Problem: Hi, My screened stopped working. The blue light still flashes so I know that the phone itself is not dead. I took it to a repair shop and the repairman said that there was a tiny stress fracture. I’m not sure how this is possible, though, because I keep my phone in a protective case and in a separate compartment in my purse. I’ve didn’t drop it, and the screen protector wasn’t  broken. I upgraded my phone January 2015, and have a year warranty on it. Thanks

Solution: It’s very likely that the display of your phone is damaged already if the tech inspected it. You could however check further if this is really the case by eliminating any software problems that may be causing this issue.

Connect your phone to a computer running on Smart Switch. Backup your phone data then restore your phone software.

If after the restore process the issue still persists then the display may already be damaged.

S5 Screen Is Black

Problem: The blue light comes on. I see the two buttons on bottom of screen to either side of home button.  Other than that the screen is black. Hear some noises but that’s it.  I tried some of the troubleshooting steps you listed but nothing working yet.  Thank you for any help you can provide

Solution: If the troubleshooting steps we provided for this type of issue fails to resolve the problem then this may already be a hardware issue possibly caused by a defective display. I suggest you bring your phone to an authorized service center and have it checked.

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Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 60]

Hey Guys! Welcome to another post of your Samsung Galaxy S5 troubleshooter series.


If you have other concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you. 

Should you prefer to contact us through social network sites, you can also engage us by visiting our Facebook and Google+ pages.


Samsung Galaxy S5 screen stops working due to liquid damage

Problem: Hi DroidGuy. Please see below the technical report from Samsung for my S5 which got water damaged in a pool 🙁

The phone is working fine except for the touchscreen. It switches on, receives calls and WhatsApp/Facebook messages. However Samsung service center guys claim that warranty lapses as there is water damage.  Any thoughts please? — Sid

Troubleshooting: Hi Sid. We have checked the attached service report. A lot of things can happen due to water or liquid damage to any electronic device. Among the most common outcome for mobile devices though is a broken display, like the one in your case. Having been checked by a professional, your only option here is either to have the display replaced or to just get a new phone. Our blog does not offer hardware advice as they demand high level of expertise from users and do not always work. We also won’t recommend any attempts to replace the screen even by a certified technician as other components in the motherboard may have been exposed to liquid as well. That means there are other potential problems waiting to happen after some time. Try calling your service provider and see how they can assist you in having your phone replaced. If this phone was purchased in a retail store, you may have to consider investing some more to getting a new phone.


Samsung Galaxy S5 showing error 503 when trying to install an app from Google Play Store

Problem: Every time I try to install a new app from the Google Play Store, I get error 503. I have a one month old Samsung Galaxy S5. I found suggestions that I remove several apps and that I put my phone in airplane mode for a few hours then try again. Neither worked.  Can you help? I’ve seen a lot of traffic about the same problem but no definitive answers. Please help. — Willy

Troubleshooting: Hi Willy. Some of our Samsung Galaxy S3 owners encountered this particular error before. The problem appears to stem from corrupt Google Play Store app so what you must do is to clear its cache, and if necessary, its data too.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to APPLICATIONS, then tap Application manager.
  • Go to All tab.
  • Scroll to and tap Google Play Store.
  • Tap Clear cache button.
  • Tap Clear data button,
  • Hit OK of prompted.

You can hit the Clear data option if clearing the cache won’t do anything.

Let us know if this solution won’t resolve the problem so we can continue monitoring the problem.


Issues after updating Samsung Galaxy S5 to Lollipop

Problem: Hi DroidGuy. My name is Stephanie and I am having a lot of problems with my mom’s Galaxy S5. I bought one for myself in black and used it for two weeks and then I bought another one in white for myself and gave the black one to my mom. It was working fine while I had it and also for her until she downloaded the Lollipop software. After that it freezes non stop and back to the start screen. Over and over again. It will show the “unfortunately ( any random application ) has stopped working” message. Even a few in a row sometimes and then the phone just starts over. I went into Best buy and the Samsung guy there said he wiped my phone clean and rebuilt the software or something like that. It didn’t help at all. It is so awful my mom went back to her Galaxy S3. It has been sitting on a shelf not in use for 3 months now. Any idea of what I can do? I also have not downloaded the Lollipop software yet and I scared to know. — Stephanie

Troubleshooting: Hi Stephanie. This is apparently a software issue. You can do two things to resolve the problem. First, clear the cache partition of the device by doing the following steps:

  • Turn the phone off.
  • Press and hold the following buttons: Power, Volume Up, and Home simultaneously.
  • Once you feel the phone vibrates, release the Power button only. Keep holding the two other buttons.
  • Once the boot menu appears, release the two other buttons.
  • Highlight Wipe cache partition option using the Volume buttons then select it using the Power button.
  • Select Reboot System Now after clearing the cache.
  • Wait for the device to restart.

Another thing you can do is to perform a factory reset on your mom’s phone. This is the suggested solution from both Google and Samsung  if a user encounters multiple errors after a Lollipop update. This should resolve the problem on your first phone. Please let us know if the problem remains after doing these solutions.


Samsung Galaxy S5 screen does not turn off during calls but blacks out afterwards

Problem: While talking with the phone to my ear, the screen does not go black, but when pulled away from ear it goes black and has to be unlocked to see the screen. — Gary

Troubleshooting: Hi Gary. Please check the settings of the phone’s proximity sensor, the hardware that detects how close a thing is to the surface of the screen. Your Samsung Galaxy S5 uses this sensor to detect how close your face is pressed up against the screen like when you are making a call. While talking to the phone, the proximity sensor also tries to detect talk activity and locks the keypad to prevent accidental a user from pressing keys.

To test the functionality of this sensor, please follow these steps:

  • Open the phone dialer app and dial *#7353#.
  • Find Proximity sensor and tap it.
  • Hover your hand on top of the screen and see if the test tells you the sensor is working.

If the test results to negative, i.e., the sensor may not be working properly, consider having the phone replaced by Samsung, your service provider, or the retailer where you bought it from.


Water-damaged Samsung Galaxy S5 stopped charging after it was dropped in the shower

Problem: Hi there. A few weeks ago I was listening to the music from my phone in the bathroom and in the mist of changing the song the phone dropped and broke open on the shower floor while the shower was going! I quickly dried it off, turned it on to see if it worked, turned it off then chucked it in rice and left in a hot water cupboard for a few days. It worked as normal however the front camera lens had black blotches on it, this eventually came right and the phone was working fine again.

After a few days I started having charging problems where I had to firmly hold the charger in for the phone to charge. I brought a new battery because I thought that it would’ve been damaged from the water, still didn’t charge. I then went to a phone repair shop to get the charging port replaced because I thought if it wasn’t my battery or my charger must be the port. The phone repair guy said it he replaced the port but the phone still won’t charge! Are you able to give me an idea on what the problem is? Like I said the phone is fully functional and works normally but it just won’t charge!

Hope you can give me some insight J — Alex

Troubleshooting: Hi Alex. Water damage can cause a variety of problems. If all three– battery, charger, charging port– appears to be working, there may be a motherboard component that’s somehow linked to the charging that has failed. At this point, the problem can be any part on the motherboard and you may have to ask the service center to do a more exhaustive checkup on your device.  This is definitely not a software issue that we resolve here.

Please consider getting a replacement phone from Samsung or your service provider.


Reason why the headphone icon is always on in the notification panel of Samsung Galaxy S5 Lollipop

Problem: My phone has the headphone icon always on and I can’t get rid of it since this stupid update.  I can only use the phone with headphones or on speaker. I did a factory reboot and that didn’t do anything. Can you figure this one out? No one else seems to be able to – including the place where I bought the phone.  — Lisa

Troubleshooting: Hi Lisa. The cause of the problem can either be software or hardware in nature. To check if it has a software side, try to delete the phone’s cache partition and re-install the music apps you are using.

There are a few cases though that the headset icon in the notification bar may be due to malfunctioning hardware, specifically the headphone jack. Try to clean the headphone jack gently by making sure there are no dirt or foreign object that may have triggered a small switch that detects a plugged-in headphone. At times, if this switch is jammed, it may tell the phone that a headphone is connected when, in fact, it’s the opposite. If you don’t have a cleaning liquid handy, alcohol can do the job for you. DO NOT USE WATER!


App lost ability to block calls after updating Samsung Galaxy S5 to Lollipop

Problem: Hi. My problem is that my Galaxy S5 did an update I didn’t want and since then I am missing my feature for blocking calls which I like because I could block all call except the people in my contacts, I still received the blocked calls numbers except I didn’t have to hear it ring I would like that back. Thank you. — Lynn

Troubleshooting: Hi Lynn. If you are using a third party app for blocking contacts, please ensure that the said is fully updated. Because Lollipop was released a few months back, a decent developer should have, by now, already created a patch to make this app compatible with the new operating system. Your concern can best be answered by the developer of your app so you may want to contact them about this.


“Unfortunately Snapchat has stopped working” error on Samsung Galaxy S5

Problem: Hi there 🙂 I bought a Samsung Galaxy S5 less than a month ago and over the past few days I’ve had an error message pop up when I’ve accessed Snapchat, the app then crashes with the message “Unfortunately Snapchat has stopped working”. I have sent 3 reports from the message but I have had no changes or contact to say what could be the problem. I looked through your exhaustive list of troubleshoots but I could only find a correction for “your Samsung Galaxy has stopped working” which I am thankfully without.

Any help on my issue of “Unfortunately Snapchat has stopped working” would be greatly appreciated as any suggestions on forums such as resetting the phone or clearing the cache or data has proven to not fix the problem.

I’m a first time Android user and I bought the phone based on its hardware, not realizing the software (Lollipop 5.0) wasn’t up to scratch.

Hope you can help. — Tom

Troubleshooting: Hi Tom. If an app starts to behave erratically, it’s always recommended that you delete the cache and/or data. If you haven’t done this before, just follow the steps we provided above for Willy.

Keep in mind that clearing the app’s data will result to the deletion of your app information, log-ins, and personalizations. This process is similar in nature to re-installing the app itself.


Music app does not find downloaded songs in Samsung Galaxy S5

Problem: Hi. I have a problem with my S5. I lost some of my songs which I downloaded. Just after downloading I launch Music app and the downloaded songs are not there. Then I enter in My Files, and find those songs. I have this problem in the past and I do factory data reset. But I am tired of it. Looking for your answer. Greetings from Montenegro. — Balsa

Troubleshooting: Hi Balsa. If you don’t want to go through the hassle of performing a factory reset, try clearing your Music app’s cache and data.


 “Email sync disabled – …”  error on Samsung Galaxy S5 after updating to Lollipop

Problem: I’m using a Galaxy S5 and I can barely go 1 day without checking my email and getting a message “Email sync disabled – [email protected]”. I then have to go into my email settings and select sync email. For some reason the email sync is getting disabled. But not by me. I am using the standard email app that comes  with  the phone. I’m syncing to an Office 365 email account. Any ideas?

I just did the latest system update and it still happens. Any help would be great appreciated. — Steve

Troubleshooting: Hi Steve. Please clear the phone’s cache partition or your email app’s cache and data. Because the problem started occurring after a major update, you want to do a factory reset if deleting the cache won’t work.

Deleting your email app’s data means you are virtually re-installing the app. Make sure you know how to re-configure your email settings afterwards by preparing needed information (if applicable) like your server addresses, ports, etc.


Overheating after Lollipop update, battery issue after Lollipop update, Unable to pick a different screenlock on Samsung Galaxy S5

Problem: Hey guys! I have three issues with my Galaxy S5. The first one is that after my last update, my S5 occasionally overheats when taking photos or trying to record a video. And it’s relatively quick too, 3-5 pictures in and 5-6 minutes of video (that is including pausing, not continuous video.) Second, When I first got it the battery life was pretty short. The first update helped extend the battery, but now it goes back and forth. Some days I barely make it home with any battery life, and other days it barely uses any battery. It does not matter on the usage either cause it is pretty consistent every day. The last one is that after the last update, I had an option to use the fingerprint lock. I registered my fingerprint and tried it for a week. I found it to be a hassle for everyday use and wanted to go back to the swipe as my lock. Well, it wouldn’t let me deregister my prints. I finally got around that by setting a pattern lock. But swipe and none are no longer locking options. I can still see them, but they are greyed out and nothing happens when they are clicked on. I have tried all the YouTube videos and advice from friends to no avail. When I Googled the overheating problem it told me to factory reset, but I really didn’t want to have to go to that extreme. I am hoping you have some answers and easier solutions. Thank you! — Rebecca

Troubleshooting: Hi Rebecca. Let’s answer your concerns one by one.

  1. If your phone overheats while using the camera, that’s definitely not normal. Try to clear the phone’s cache partition and do a factory reset if the problem remains. These are the only solutions that a user can do if he or she suspects there’s a software issue going on. However, if the real reason for the problem is hardware in nature, which is unlikely, your only course of action is to ask for a replacement unit. Overheating can be an indication of a failing hardware component on your phone so it’s best if you can secure a new phone instead of trying to fix it head on.
  2. Your second concern about your battery not giving enough juice to last the day can be remedied by our tutorial page. This post talks about how to extend the life of your battery so it should be very helpful for you in this case.
  3. To enable back the rest of your lockscreen options, disable the current fingerprint lock first then set your screen lock to None. After doing that set your preferred screen lock once again. You can also go to Settings>Security>Clear Credentials to remove a possible security layer on your phone that you may have forgotten.


“Unfortunately music has been stopped” error on Samsung Galaxy S5

Problem: Hi. I have Samsung Galaxy S5. Now when I start my official music app it always says “Unfortunately music has been stopped”.

So please help me. — Siddanth

Troubleshooting: Hi Siddanth. Please use the steps provided above on how to delete the cache and/or data of your music app above.


Multiple performance and battery issues after updating Samsung Galaxy S5 to Lollipop

Problem: Hi. I have got your mail address from a site. I have some issues related to Galaxy S5 which I want to solve immediately because it is really frustrating. Thought you could help.

I’ve recently got Lollipop 5.0 update on my Samsung Galaxy S5 (SM G900H) and after the updates but after the update I’m facing various problems such as:

  1. My phone has become very slow as it takes times to open the app.
  2. It hangs a lot.
  3. Using camera is like hell as it takes time to open, take pictures and to display it.
  4. Battery backup has been reduced.
  5. Unfortunately the app has been stopped dialog box appears frequently.
  6. And SD automatically remove and shows the dialogue box “SD Card has been removed unexpectedly.”

Please help me with this it’s really annoying. I have seen your suggestions. Mostly you recommend hard reset but I don’t want to do hard reset. Give me the solutions without hard reset if it is possible. Hope you could help. — Avin

Troubleshooting: Hi Avin. Two things: clear the phone’s cache partition and do a factory reset. Apparently, all these issues are due to Lollipop update. As you may have realized by now, this post has suggested factory reset in most cases. That’s because it works and that’s the only fix Google and Samsung can tell users to do about this problem.


Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 47]

Good day dear readers! Join us in another installment of Samsung Galaxy S5 troubleshooter series as we continue to receive high demand for answers.


If you have other concerns regarding your Samsung Galaxy S4, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you. 

Should you prefer to contact us through social network sites, you can also engage us by visiting our Facebook and Google+ pages.


Samsung Galaxy S5 randomly rebooting after Lollipop update

Problem: Hi. I’m hoping you can help me. I did the Lollipop update on my Galaxy S5 last week after the phone prompted me to. It installed and then seemed to install again. Ever since the update, the phone seems to randomly reboot itself while I’m using it. This can be while I’m on the phone or using an app or the internet. I don’t know how to make it do the install again in case the installation was corrupt or faulty. Your thoughts would be much appreciated. — Usman

Troubleshooting: Ever since Google and Samsung rolled out the Lollipop update for Galaxy S5, many users have been experiencing an issue like this. There are a few factors that we need to consider why your S5 keeps on rebooting. The first thing that we need to do is to try booting your device in Safe Mode. By doing this procedure, the device will only load up stock apps so it’s a good tool to use in observing if the issue persists. If the issue continues then it must be caused by a third-party app. Also, we can consider that the firmware was probably corrupted during the update causing the device to keep on randomly rebooting. To fix it, you can also do a factory reset. If you have not done a factory reset before, here are the steps on how to do it:

  • Turn off the device.
  • Press and hold the Power, Home and Volume Up keys simultaneously until the Android logo appears on the screen.
  • Use the Volume Down key to highlight wipe data/factory reset option and press the Power key to select it.
  • Press the Volume Down key again to highlight Yes- delete all user data and use Power key to select it.
  • Press the Power key to select Reboot System Now.
  • After the device restarts it should be completely wiped and ready to setup again.

NOTE: Make sure you backup all your important files because all of them will be deleted.

If, after doing these steps and the issue still happens,  the problem is probably due to a fault in the battery. To check if the battery is defective, try another one and see if it makes any difference. If not, then, you don’t have a choice but to replace it with a new battery.

Another good solution to try (although we don’t highly recommend that you do it) is by flashing the phone’s operating system. This solution has an inherent risk to it in that it may render your device unusable if you don’t follow the steps to the letter. If you don’t feel confident about trying this, please bring your phone to a local electronics shop and have a professional do it for you.


Samsung Galaxy S5 bottom half screen is darker than the top half

ProblemThe screen on my phone will change lighting whenever I take it off Auto so that the bottom half of the screen is darker than the top half and it flickers. Also when it does this anything from the settings turns green on that half of the screen. It doesn’t have water damage because it’s never gotten wet. — Elizabeth

Troubleshooting:  Hello. Usually, this issue occurs when there is a hardware issue involved, especially if the phone’s display has gone bad. However, try checking Auto-Brightness feature of the device first to see if it was enabled. This feature was set to automatically activate if the device detects darkened area/environment. If tweaking Auto-brightness does not resolve the issue, other factors may have caused the display to fail like it does now. Because this involves possible hardware replacement, please bring your phone to your local technician or call Samsung.


Samsung Galaxy S5 lost GPS icon in the notification panel

Problem: I’m having a problem with my Galaxy S5. It has no icon in the notification panel for GPS. I go into settings to edit the notification panel but there is no icon available. I have used GPS before with the Navigation app. I don’t know what happened now. I have reset the phone to factory settings twice, hoping that would reinstall it, to no avail. Hope you can out. Thanks. — Shane

Troubleshooting: This concern is common to S3, S4, S5 and Galaxy note users especially after updating their Google Maps. In fact, the GPS icon was not lost and you can restore it in your phone if want to. Basically, what you want to do here is to restore your Maps app into its default state to ensure that its cache is not corrupted. If you don’t know what to do, here are the steps on how to do it:

  • From the Home Screen, tap Settings icon.
  • Tap More Tab.
  • Tap Application Manager option.
  • Swipe to the left until you get to the All Tab.
  • Scroll down to locate Maps.
  • Once you can see the Application info, swipe down and look for Clear cache button and hit it.
  • Tap Force stop button.
  • Tap Uninstall Updates button.


Samsung Galaxy S5 calendar lost all information after Lollipop update

Problem: Searched your website to see if this has been reported yet. After upgrading my Samsung Galaxy S5 to Lollipop, my calendar info was lost. All appointments, birthdays, etc. vanished.   Has this happened to others and is there a fix? Thanks. — Mary Syrenne

Troubleshooting: Hello Mary Syrenne. We have not received any other report about calendar information getting lost after a Lollipop update so this must be a unique case. Also, there are numerous calendars that Android is offering to its users and the most common of them is the S Planner by Samsung. Depending on the calendar you were using, you may or may not have created a copy of all your information to the cloud or remote server of the said calendar app. If you used to log-in to your calendar app before, chances are it automatically uploaded a copy of all your information to a remote server, which can still be recovered. If you didn’t log-in to that calendar app, then most probably it doesn’t have an automatic upload feature.

Try to install the same calendar app or use it again and see if there’s a way for you to log-in to it. In the case of Google Calendar, it usually asks one to select which Google account to use before you can fully utilize it.

The built-in calendar like S Planner can only be read through phone calendar database/internal memory of the phone so if these information were not lost during the update, you should still be able to recover them.


Samsung Galaxy S5 automatically dials the number of someone I have texted

ProblemI have a Samsung S5 and my phone will sometimes dial the phone number of someone I have texted.  The phone will close the window and make it difficult for me to end the phone call.  Has this happened to anyone else?  Any idea of how to stop this from happening? — Susanna

Troubleshooting: Hi Susanna. It looks like this is just a minor issue which you can easily fix by simple troubleshooting. We think that problem is being caused after you enabled your device’s auto dialing feature under Motion and Gestures section. Try changing the settings in Motion and Gestures to turn off auto call  by following the steps below:

  • Go to Home screen.
  • Tap Settings.
  • Go to Motion and gestures.
  • Go to Direct call and select OFF.


What happens when a Samsung Galaxy S5 is factory reset

Problem: I got an update on my S5 in February and I hate it! My phone slows and the battery sucks and it freezes at times. But question I need answered is if I do a factory reset will it return like it was before the update. Will that remove the update if it will I will do that. Im not very smart with this kinds of stuff. Please let me know. — Rodney 

Troubleshooting: Hi Rodney. Although Google advertised Lollipop to be softer on the battery, the reality is not. You are not the first or the only Samsung Galaxy S5 user who encountered this problem. Most of the time though, a lot of glitches are solved after a factory reset so we still recommend this to you despite your apparent lack of trust for this solution.

As regards your question whether or not factory reset will bring your phone back to its previous state, the answer is no. What it does is restore the current operating system version to its factory state, not change it to a different one or revert it to an older version.

Too many times our callers have asked for tips on how to save precious battery life for their S5 so we also recommend that you go visit our tutorial page regarding this matter. We hope that by tweaking your settings you can extend the life of your battery in any given day.

When Lollipop was rolled out last year, numerous users experienced issues like these. The update changes a lot of your phone’s software environment that  there’s always a possibility of conflicts. At this time, Google and its hardware partners like Samsung as well as network carriers are still working in making Lollipop as stable as possible.


Samsung Galaxy S5 showing “Unfortunately, contacts have stopped working”

Problem: I recently completed the latest software update and since doing this my phone will display “Unfortunately, contacts have stopped working” with a Cancel or OK option. This happens about 4-6 times a day. I am always one to stop my applications from running after done using.

  • Current Device info:
  • Software version  G900PVPU18OA6
  • Hardware version  G900P.04
  • Model #  SM-G900P
  • Android Version  5.0
  • Security Software Version  MDF v1.1. Release 4
  • VPN v1.4 Release 3

Is there anything that can be done to resolve or do I need to wait for a Software bug fix update? Thank you. — RaNae

Troubleshooting: Hi RaNae. This issue happens from time to time and doesn’t seem to point to any particular problem. This can be due to a few factors but the most common is a corrupt cache of the app. You need to delete the cache first, and if needed, delete the data as well.

Keep in mind though that deleting an app’s data is the equivalent of re-installing the app itself, which means that you will lose all your settings and contacts. Before you commit to this solution, make sure to create a copy of all your contacts.

You can follow these steps to on how to delete your contact’s cache and data:

  • From Home Screen, and tap Apps.
  • Hit Settings.
  • Scroll to APPLICATIONS.
  • Tap Application Manager.
  • Swipe right to the DOWNLOADED screen.
  • Scroll and tap Contacts.
  • Tap Clear Cache button.
  • Tap Clear Data button
  • Tap OK.

If after doing so, and the issue remains, we suggest that you need to perform a factory reset in your device to determine if there’s a third-party app affecting your S5.


How to recover browsing history in Samsung Galaxy S5

Problem: Hi. I have noticed today that my Internet search history is only showing search history for today and yesterday. I have never been into my search history before now nor have I deleted it. Is there any reason for this and is there a way to get it back as I need to find a site I was on last month. Kind regards. — Stephen 

Troubleshooting: Hi Stephen. We don’t know of any desktop or mobile browser that stores visited websites that does not appear in the current browsing history. As far as browsing history is concerned the “what-you-see-is-what-you-get” principle applies so if you are not seeing the list of sites you’re looking for right now, there’s just no way to recover them.


Needs help to recover data from Samsung Galaxy S5

Problem: Help, please. The data from my Android smartphone, Samsung Galaxy S5, has disappeared. Is there a way to restore the data? Thank you. — Donna 

Troubleshooting: Hi Donna. It would have been more helpful if you have specified what type of data you are trying to recover. In our blog, we also interchangeably use “data” to refer to your data connection provider by your network service. We are assuming though that you are trying to recover lost personal files from your phone. If this is the case, the answer must lie on the storage device you were using before you lost your data. An S5’s internal storage unit rarely gets bad but if it does, there’s usually nothing that a user can do. If your data were stored in a micro SD card, chances are the card has been corrupted. Try inserting the said card to another device to see if it can still be detected or read. This is the only troubleshooting step that you can do.



What to do when a Samsung Galaxy S5 is water damaged

Problem: Hi. I have a problem with my S5. It won’t boot. It may have some water damage but it worked after it was submerged just a bit in like 30 cm of water. But now it doesn’t start anymore. It vibrates every 2 seconds after I put the battery but it doesn’t start. Thanks. — Marius 

Troubleshooting: Hi Marius. Although the Samsung Galaxy S5 had been advertised as water resistant up to 1 meter of water for 30 minutes, it doesn’t mean that the phone is water proof. If you think the phone had been water damaged, the best thing that you can do is immediately stop using the phone and have it checked. Water damage can potentially cause component short circuit problems, rendering not one but many motherboard parts fried if left unchecked. The vibrations the phone is doing is most probably the result of failing components.

You can try these steps below to minimize damage to your Samsung Galaxy S5:

  • Do not turn on the device immediately because it may cause major damage.
  • Immediately remove the battery of the device to avoid battery damage and other components.
  • Put the device in a bowl of rice for a day to help absorb the water.
  • After a day, put back the battery and try turning the phone On.
  • If the phone successfully turns On, try to observe closely its performance and behavior.
  • If the phone won’t turn on and there’s something wrong with the performance just immediately remove the battery and look for a service center for further repair.

Keep in mind that water damage voids the warranty so you may be unable to secure a replacement unit if you’ll ask Samsung or your carrier for it.


Samsung Galaxy S5 keeps on restarting after Lollipop update

Problem: My S5 keeps restarting once I have updated to the latest Lollipop 5.0. It will start up for about 10 seconds and will keep restarting itself indefinitely until I pull out the battery. Any advice? — Kevin

Troubleshooting: Hi Kevin. If your phone randomly or constantly reboots after a major update like the Android Lollipop, try booting it in Safe Mode to identify if a third party app is the main culprit. If you have no idea how to boot your Samsung Galaxy S5 in Safe Mode, please follow this link. This is one of Android diagnostic tests to isolate if a recurring problem like the one that you have is being caused by an app. Installation of apps, especially those from untrusted developers, can be a headache because they may not be designed with optimization in mind. Many apps are designed as backdoors for malwares, which can potentially open your device to a lot of many other issues. If you cannot identify whether an app is causing the problem or not, it’s always good to do a  factory reset. As mentioned above, factory reset can cure many ills plaguing devices that installed Lollipop. If you decide to do it though, it’s always a good practice to create a backup copy of your personal files to prevent their loss in the event that something goes wrong.


Checking for a missing Samsung Galaxy S5 app that features floating widget with contact photo, time, phone number

Problem: I MUST INSTALL 4.4.4 if no one can tell me how to enable this small widget that floated the entire time you were on the phone that was canned with the original AT&T S5.

I THINK IT DISAPPEARED when I did the update even though I have spent a lot of time trying clean up my apps as the phone gets full and slow.



Troubleshooting: Hi Burton. There are a lot of similar apps that feature the description you have provided. A good thing to do here is to contact your service provider and ask them what is the name of that app. If this app was installed on your phone after you unboxed it, which means it did come pre-installed, try checking your list of apps under Google Play Store app to see if you can identify it.


Samsung Galaxy S5 does not show when SMS was sent

ProblemHi. I just did an software update on my Galaxy S5 and now my phone shows the time a text was received instead of when it was sent so if my phone is off or has had bad reception I have no way of know when a message was sent. Is there a way to change this? Thanks. — Amanda

Troubleshooting: Hi Amanda. The default messaging app for Samsung Galaxy S5 does not feature a setting that you can change to show when a text message was sent. Try checking with your network provider as this issue is with them.

If you are using a third party messaging app, try checking the settings to see if you can find the option you are looking for.


Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 23]

Here comes another part of our Samsung Galaxy S5 troubleshooter series, folks!

Gemma Error

If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.

You can also engage us at our social networking sites by visiting our Facebook and Google+ pages.


Samsung Galaxy S5 showing “Unfortunately, your Samsung Galaxy has stopped working”

Problem: Hi. When I try to access my Gallery or when someone sends me a picture, my phone displays the message “Unfortunately, your Samsung Galaxy has stopped working” but when I press the OK message underneath, everything appears to then work as normal! Can you help tell me why it displays the message and how to get rid please? Thanks. — Mark 

Troubleshooting: Hi Mark. If this is the only app giving you this type of error, the problem may have something to do with its cache, a temporary storage of needed files to access the app faster. If  the said cache is full or corrupted, it can either cause the app to crash or not work properly. However, emptying the cache resolves most app issues 95% of the time so we suggest that you try these steps:

  • Go to Settings.
  • Open Application Manager.
  • Search the app under All tab.
  • Tap on the desired app.
  • Select Force Stop, Clear Cache, and Clear Data options. Make sure to press the buttons in this order.
  • Restart the phone and open the messaging app as normal.

By selecting Clear Data, you are telling the device to re-install the app without actually re-downloading the app again from a remote server so make sure to back app your important files, pictures, videos, etc. before doing any of the steps above.

Because an S5’s Gallery app is pre-installed, meaning it came with the operating system as one of its integral apps, you may also have to perform a factory reset if  clearing the app’s cache won’t help. Remember to always make a back-up copy of your important files before doing the reset.


Samsung Galaxy S5 lag when doing calls

Problem: I’m experiencing severe call lag. It’s not all the time but always in the same location. It makes it almost impossible to have conversations. I work in the oilfield of Ohio and I’m in poor service areas all the time. On specific area where my camper is located I seem to experience lag. When I dial I get a strange beep then the call will become a series of pauses and then we both talk at the same time. Horrible. It has 2 bars of 1x and sometimes even 3G. I have made calls with much less. I have tried switching the preferred network and restarting. Any help would be much appreciated. — Dave

Troubleshooting: Hi Dave. Looks like the problem you’re having has nothing to do with your phone. The way we see it is that you are experiencing delay receiving and/or sending voice signals back and forth to your service provider resulting to significant delay. This is why it appears that you are talking at the same time sometimes because your phone may be receiving late feedback from the cellphone towers around you.

We recommend that you talk with your service provider about it and see if they can give you any tips on how to boost the signals received on your phone by tweaking some settings on it. If the real cause is distance from the nearest available network tower, we doubt if there’s a fix for that soon.

Signal traffic congestion also causes signal delays so try to determine if other people in your area have encountered the same problem. That would be a helpful observation you can tell to your network tech support so they can fix the issue in your area.


Samsung Galaxy S5 getting “SECURITY WARNING: There are problems with the security certificate for this site….” pop-up

Problem: Hi. Please help me. I have a Samsung S5 phone and every few minutes  a security warning box keeps popping up saying: “SECURITY WARNING: There are problems with the security certificate for this site….” The name of the site does not match the name on the certificate. Any idea how to stop this from popping up? It pops up anytime, whilst watching a clip, whilst using WhatsApp/BBM, whilst the phone is being idle….I await your response. Many thanks. — Baz

Troubleshooting: Hi Baz. We suspect that your phone may have been infected with a malware. If you installed an app before you started noticing the problem, there’s a big chance that that app may have hosted a malware, or introduced a virus after the installation. Try to uninstall the most recent app you have installed and see if that will make any difference. Otherwise, simply perform a Safe Mode on your phone to see if our hunch is correct. By doing this, we are trying to let the phone run only trusted apps by barring any third party applications from starting. If your phone works normally without the pop-up, that means you have to uninstall every app you can conceive to have caused it starting from the most recent.  Alternatively, you can also just do a Factory Reset to ensure that the phone runs a clean operating system.


How to replace water-resistant “door” of Samsung Galaxy S5

Problem: Thank you for your blog and column DroidGuy, I appreciate reading it. My question is a simple one. After using the supplied USB 3 cable to çharge or connect to my pc, the little “door” on the bottom that makes the phone water resistant is sort of mis-aligned and it sticks out a bit with a sharp edge. Is there a way to safely remove or even replace this piece?

I wouldn’t want to simply snap it off without knowing so while I will gladly live without it I’d want to know the best way to proceed.

Thank you! — Joel

Troubleshooting: Hi Joel. Unfortunately, there’s no safe way to remove that part because it’s an integral part of the cover to prevent dust and water from entering the phone. If you think that this “door” may compromise the water- and dust-resistant property of the phone, try to call Samsung or bring it to a Samsung shop so a professional technician can do it for you. There’s just no way to circumvent this process.


Samsung Galaxy S5 missing Car Mode app

Problem: S Voice has a feature called Voice Wakeup but it doesn’t work due to the fact that the S5 doesn’t have a certain feature that the Note 3 and 4 have called Car Mode or Drive Mode. Was this a FUBAR by Samsung or what? — Joel

Troubleshooting: Hi Joel. Is your service provider AT&T? If you have an AT&T phone, Samsung’s stock Car Mode app has been replaced by their own app called Drive Mode, which, by the way works differently. Just go over the apps you have on the phone and look for it. Drive Mode’s icon shows the front visibility of a driver while on the road while Samsung’s own Car Mode appears as a green steering wheel on a dark background.

If you are not an AT&T subscriber, simply look for the Car Mode icon and follow our tutorial on how to get Car Mode app started.


How does Samsung Galaxy S5’s memory work

Problem: Good evening. I own a Galaxy S5 Active that shipped with a 16GB memory and I added a SD card into the phone. Can you explain how the S5 Active utilizes memory? I have some apps that indicate that they’ll load on to the SD Card, which I’d like to use as I’m always short of memory.  Is this the old Central storage, extend, expanded memory that we had on PCs many many years ago? Thank you! — Bill

Troubleshooting: Hi Bill. Your question appears to focus more on storage management rather than memory management. Technically, memory is distinct from storage in terms of function. We can picture storage like an office lateral file cabinet where we store our paperwork and other stuff. It’s a good place to keep our files but we don’t go there to edit or read them. Memory functions more like your desk where you do your editing and reading because you can them there efficiently. Android-speak, memory is the temporary storage where your device keep files necessary to access apps faster. Also known as RAM (Random Access Memory), this type of storage is also known as internal memory that gets wiped out upon reboot. Your phone uses RAM to store temporary parameters while its on so that it doesn’t have to go back to an external storage device like your 16GB SD card every time it wants to open a frequently-used app. If RAM becomes low because of multiple apps running simultaneously, it results to the phone becoming perceptibly slow in doing some functions or even crashing.

While there are a legion of task killer apps in Google Play Store to supposedly help you manage RAM to acceptable levels, there is really no need to concern yourself with that issue because your Android operating system is designed to optimize RAM. This means that even if your phone’s RAM has reached over 80%, as long as there is no perceptible performance issues, it should still be good to go. Because Android operating system is also designed to be gentle on the battery, RAM usage is used up to its highest tolerable level to minimize forcing the phone from opening apps by accessing external storage every time. As you can see, reading already stored information in RAM is more power efficient than reading from the storage device. Android engineers exploit this fact to save power on the battery as well as speed up performance.

Keep in mind that there is also what we call ROM or internal storage. It’s technically just another important storage in your phone that keeps the operating system files and app data. This is not re-writable, unlike RAM, and doesn’t get erased after a reboot. In an Android environment, storage usually refers to an external memory commonly known SD card so in storage management, we may have to refer to either ROM (internal storage) or your SD card (external storage) or both, depending on what type of storage device the phone has. Remember, RAM keeps data temporarily while both ROM and SD card store them permanently.

To answer your question, we need only to manage your permanent storage (ROM and SD card). Despite its obvious limitation, data management on Android is not hard and it only needs a user a regular audit to do it effectively. With so many free apps nowadays, your phone’s SD card can easily run out of space quickly if you are not watchful of the remaining space on your storage device. If you are a trigger-happy type who can’t simply help but take pictures of everything and anything anytime, it’s only a matter of time before you’ll get that annoying error message telling you of not enough space on the phone.

Simply put, be mindful of the remaining storage space you have by regularly checking the status of your SD card or phone internal memory unit. If you are fond of  storing large video files, be sure to keep them in your computer or upload them in cloud services so your phone storage has enough remaining space all the time. Uninstalling unused apps can help as well. If you have an option to move files of apps to an external SD card, do it. You don’t want to run out of storage space on your phone because of non-essential apps.


Samsung Galaxy S5 getting the “Unfortunately, Samsung Galaxy has stopped” error

Problem: Hello. I have a Samsung Galaxy S5 and the last few days I get a pop up on the screen saying Samsung has stopped responding. After clicking OK it just returns to the previous screen. Any ideas on what could be causing this? Attached is a screen shot of the message, this happens when I browse the internet or open any of my files. Kind Regards. — Gemma

Troubleshooting: Hi Gemma. This is a general error that indicates that there’s a problem with the phone that we must identify. Sadly, it does not give us any hint where to start our search so the best solution that we can come up here is to ensure first that there is no underlying software problem. Because we have no means of knowing whether or not a rogue app may have introduced a malware to your phone at this point without resorting to the step of performing Safe Mode, we suggest that you do a factory reset right away. If you don’t know how to do it, just follow this link so you’ll be directed to our tutorial page.

Resetting the phone to its factory defaults is essentially deleting everything that you’ve added to the phone after unboxing it so don’t forget to create a back-up copy of your files. If you have a computer, it’s always a good idea to keep a copy of your personal data there in case you will lose your phone, or if you need to do  what we are asking you to do now. After resetting the phone to its factory defaults, your phone should be like brand-new and should work like one. If the problem persists despite having done the reset though, that’s an indication that some hardware components may be causing the error. You must call Samsung or your service provider for replacement.


Samsung Galaxy S5 speaker not working and unable to call and receiving incoming calls

Problem: What’s up guys. So here’s the deal. My phone is about 2 months old and within the past couple of weeks it’s been acting out of sorts. Started with the ear speaker not working during phone calls so I had to use Bluetooth or speaker. Now it won’t let me answer or send calls. The phone reboots itself every time.  I’m hoping it’s nothing too serious and not a defective phone. I had my S3 for over 2 years and never had problems this early.  Any advice will help.  Thanks! — Mmartin2525

Troubleshooting: Hi Mmartin2525. A powerful phone like your S5 cannot just stop working normally all of a sudden so we need to identify where the point of failure starts. Because there are scarce details in your problem description, a good starting point would be reset the phone to its factory defaults. This troubleshooting step will help establish if the issue is primarily software in nature. As mentioned in the previous troubleshooting above, performing this step will erase all personal data on your phone so safeguarding them is important. A factory reset forces the phone to run an uncorrupted Android operating system eliminating the cause of the problem being caused by a software or malware. If this does not resolve the issue though, this means that the phone has to be replaced due to a hardware problem. We don’t provide hardware troubleshooting in this blog because it requires above average knowledge on electronics as well as some special tools which may not be handy for a reader. Calling Samsung, the retailer, or your service provider is the safest route that we suggest when everything boils down to hardware trouble.

An S5 should be covered by a standard 1-year warranty, which also includes a replacement, so you may want to take advantage of this option.


Samsung Galaxy S5 touch screen not working

Problem: Hi there! My name’s Ana, I have a Samsung Galaxy S5 that I received only a few months ago. Since I got it I have not exposed it to water or dropped it.

Today I was using it and everything was fine but after the screen timeout turned the screen black once I tried to use it again the screen turned entirely green and won’t work. The green patterns change when screen is lit up repeatedly but do not respond to touch. I attempted to take out the battery a dozen times. It was snowing today but only a few snowflakes fell on the screen and not in any of the sensitive regions. I really hope you could help me out because as far as I know touch screens don’t randomly break. Thank you! — Ana

Troubleshooting: Hi Ana. You’re right about touchscreens not failing out of the blue. We’ve seen the pictures of your screen that you sent us. Based on your problem description, it looks like your phone’s touchscreen has completely failed at this point. We understand that you take care of your phone and it was never water-damaged so this might be a unique problem. In spite of Samsung Galaxy S5’s excellent track record if we consider the millions of units sold worldwide, we simply can’t eliminate with certainty the chance that a handful of units will fail.

Your best bet in this case is to get a replacement either from Samsung or your network provider. You have to tell them that your phone suffers from hardware failure and no normal troubleshooting can be tried.


Samsung Galaxy S5 black screen issue

Problem: Hi there. Hoping you can help me with an issue I’m having with my S5. Sometimes after I answer a call the screen blacks out when I touch it and reappears when I remove my finger. I can sometimes tap it repeatedly and eventually it will press the button I need, but not always. This happens only when I am using an app (any app) when the call comes in, though I don’t know if it happens every time. Have you heard of this before? I use my phone for work calls that need to be answered with a keypad menu, so I end up missing important calls. Any help is appreciated. Thanks. — Annie

Troubleshooting: Hi Annie. There are a few things that we need to try to determine the real cause of this problem. Because you mentioned that the issue appears to exist only when using an app while on a call, let’s start with performing a Safe Mode. This is to help us confirm our suspicion if a rogue app is indeed the root cause. Our own research regarding the specific problem you described to us did not yield any similar issues. We have a catalogue of issues compiled primarily from their letters to us but it looks like yours is unique. There’s a chance that an app may be causing the issue but we need to pinpoint which one is the culprit. So if you already performed Safe Mode, stay in it and uninstall apps one by one starting from the most recently installed. Make sure to test how the phone works after you uninstall an app so as not to remove all legitimate apps.

If you are unable to isolate the cause using Safe Mode, we recommend that you do a factory reset. This is the safest troubleshooting step that we can do, especially if we suspect that there is a software problem involved.

You also want to make sure that the battery is not defective by testing another battery if available.

If any of these things will not identify the cause, then we can assume that the phone is defective. This means that there’s an on-going hardware issue and you must get a replacement phone to resolve the problem.


Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. You may reach us at [email protected] or post on our Facebook and Google+ pages.

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 8]

The eight installment of our S5 troubleshooting guide is here.


If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.

You can also engage us at our social networking sites by visiting our Facebook and Google+ pages.


S5 does not power on

Problem: I stumbled upon your site as I was looking for a way to fix this problem.

So I just got home today from a vacation and I noticed that my Galaxy S5 is not responding at all. At first I thought the battery has run out so I plugged it the charger for an hour but when I try to power it on, it simply does not power on. I have no idea what happened to it but the last thing I remember was me handing it to my son so he could play on the way home. I don’t think I have done something to it that might have caused the problem. As far as I know, I take care of this phone and I haven’t done anything out of the ordinary. I’m not good with phones and electronics and fixing this thing is beyond me. Can you help me restore it to its previous state?

Please help me. — Corazon

Troubleshooting: Hi Corazon. We encountered some readers reporting the same problem that you have. Although this is a rare problem for this phone, an S5 refusing to boot is a known issue so there are ways to try to fix it without resorting to the last step of having to request for a replacement, which can become potentially tiresome for most users.

We recommend that you try the steps below as they are proven to be effective in most cases. Be warned though, that replacement may still be the only option for you if all other potential solutions fail.

  1. Check the battery. This should be the first logical step to do. Try pressing the back part of the phone to ensure that the pins are making contact with the phone.
  2. Remove the case. Check if the protective case is putting excess pressure on the phone. You want to remove the case and put it back on, making sure that everything looks normal on the back.
  3. Perform Safe Mode.  Rogue apps can do a variety of negative things to a smartphone nowadays, including something that prevents it from booting up. By forcing your phone to go on Safe Mode, you can isolate the issue better. Once in safe mode, you want to uninstall the most recent app first, especially the ones you installed before the problem happened. However, this step assumes that you have managed to allow your phone to boot up in the first place.
  4. Get a replacement. The final step. There’s no better fix than having a new Samsung Galaxy S5. if your phone is still under warranty, all you have to do is to call your carrier or Samsung. If the warranty has already ended, you may have to still call your carrier or Samsung but you must work your negotiation skills to probably get a free or discounted repair/replacement price.


S5 lockscreen while watching videos

Problem: I have a Galaxy S5 from Verizon. I used to have an AT&T One but when we switched to Verizon they made me change to their S5. On my old S5 I could play a video and hit the power button and it would black out the screen to save battery but still play the video. On my Verizon one it won’t do that. If I black out the screen the video stops so I have to set the screen timeout for 30 min. Is it possible to get the old way back? — Rebecca

Troubleshooting: Hi Rebecca. As far as we know, this feature should be working for Samsung Galaxy S5 that runs on Android 4.4 (KitKat). Pressing the power button while watching videos should lock the screen, disable the touchscreen function, and prevent the screen from turning off like it normally does.

However, this feature only works when you are playing video files stored on your phone and not on other apps like YouTube as well as websites.


S5 shows lockscreen and notification panel glitches

Problem: Hello. I have found a few glitches with my Samsung S5 that are not very big, but bothersome nonetheless.

First, I’ve found that the lockscreen will sometimes rotate to landscape mode and will prevent me from unlocking it. I will have to press the power button twice (sleep and wake back up) in order to get it to function.

Second, the notification panel sometimes stops around halfway, but then continues about a second. Again, it’s not a huge problem, but it’s annoying when you’re trying to get things done quickly.

Thanks, I appreciate your help. — Matt

Troubleshooting: Hi Matt. Sometimes, software issues start with mundane indicators like the ones you mentioned. Users will usually dismiss seemingly out-of-normal things like slow response time, tiny delays in pulling up an app, etc. while not desirable, it’s good that you noticed these behaviors on your phone. The two things you observed can be a precursor of an impending software issue. Unfortunately, there is no way for us to identify what the issue is given the vagueness of the symptom themselves.

The potential solution that we can suggest at this point is to try to restore your phone to perform safe mode procedure so you’ll know if an app (rogue or not) is causing them.

The second step that you can try is to restore the phone to its factory settings. This one will give you an assurance that no new software other than the factory-tested ones are installed.

If any of these steps fail, you may consider getting a replacement, especially if the glitches will get more annoying.


S5 gets scratchy speakers after water damaged

Problem: Dear Android Guy. Supposedly, the Samsung Galaxy S5 is waterproof, but when I dropped it in only half an inch of water, the speakers sounded very scratchy after I tried playing music. Please help! Thank you. — Emily 

Troubleshooting: Hi Emily. The Samsung Galaxy S5 is IP67 certified, which means that the unit is dust and water resistant up to 1 meter and 30 minutes. This however, does not mean that the phone is waterproof. Dustproof design is meant to minimize damage from accidental water exposure, provided that the protective cover seals are properly in place during the incident.

It is advised that once the phone has been submerged in water as specified, the user must not power it on for at least 24 hours to let the phone shed whatever liquid is left inside. There is always a chance that some liquid may get inside despite the water-resistant design.

Since your phone has already displayed some hardware symptoms, you want to have it checked by a certified technician to prevent further damage.

We’ve also read in some other forums that Samsung may replace a water-soaked phone as long as it’s still under warranty so you may also want to check on that. — Emily


S5 showing “Unfortunately Music has stopped” error

Problem: When I launch the pre-installed music player on my Galaxy S5 it opens threw Playlist menu. When I select any of the tabs  (tracks , artists, albums, etc. ) I receive an error message saying “Unfortunately Music has stopped” and the app closes. I have tried restating the phone as well as clearing the apps data and cache. Can you help? — Heather 

Troubleshooting: Hi Heather. Looks like your music player app has encountered a known issue. Any app that fails to load usually results to the error you’re getting. Don’t worry though, we have a set of troubleshooting steps that you can try so you can narrow down the root cause of the problem.

  1. Minimize background processes. This step aims to lessen the load of your phone’s processing unit so that enough resources can be provided to your music player. Fortunately, you can also manually select what apps to allow in the background so you’ll not exactly be looking at firing up all your apps the next time you want to use them. To limit the background processes, you must make sure to enable the developer mode of your phone first. Just go to Settings>System>About Phone and tap the Build Number entry 7 times. After unlocking developer mode, back to System settings tab and look for the option Limit background processes. Doing this step will not only resolve the issue but will also give your battery more juice to extend your usage meter.
  2. Uninstall recently installed and/or unused apps. Depending on your phone, it may come with lots of bloatware from your carrier and Samsung. Disabling or even uninstalling them may resolve the issue, especially if the problem is tied to any of these apps.
  3. Delete cache. Cache a term that is used to refer to the temporary storage in your phone that stores data needed to enable apps to load faster. As all types of apps use this temporary storage, it may easily get corrupted causing one or more apps to behave erratically. Deleting the cache can be an effective step to make your music player app run smoothly the next time you open it. To delete the cache just go to Apps>Settings>Privacy>Delete Personal Data>Cache and Cookies>Delete.
  4. Reinstall. We are not sure what music player app you are using but if this is a third party application, reinstalling it will not hurt. This ensures that your phone will begin working with the app for the first time again.
  5. Factory reset. We don’t recommend this step unless it’s really necessary because it entails a lot of work. Performing a factory reset will delete everything on your phone so once it is finished, you will have to redownload all your apps again manually as well as re-customize your phone according to your taste. The good thing about it though is that this step is almost a 100% guarantee to fix the problem. So it’s really up to you how bad you want your music player to be working fine again if all the steps above fail.


Multiple Samsung S5 issues

Problem: I’m currently have a lot of issues with my Galaxy S5 SM-G900M phone. Problems range from network issues (not getting on to a network), can’t download anything via mobile network only Wi-Fi (not even media and apps), speaker playing low etc. I’m losing my sanity. — Peter

Troubleshooting: Hi Peter. Have you talked to your carrier or Samsung about these problems on your S5? As you may have noticed, the help that we provide here are purely recommendations and suggestions in nature. Even though we think we can give you our expert advice on some technical matters, it appears that the best way to fix everything without wasting your time is by requesting for a replacement phone. We don’t know what other problems you may have in your phone right now so the best thing to do is to try to secure a replacement unit to clear all issues.


S5 picture contrast/saturation problem

Problem: Good Evening! I just recently received my Galaxy S5 and I noticed that after clicking on a picture ( that I had either taken with the Camera or from the SD Card of my old phone)  from the Gallery to view it, the picture, once blown up to fit the entire screen, decreased in contrast a tad bit. The tiny Gallery preview of the picture remained to have the same contrast and looked more vibrant ,but as soon as I clicked on the pictures, it decreased in the contrast/saturation and once I clicked out of the picture, the vibrancy of the colors returned as it went to the tiny preview. This occurs on my sister’s phone as well and she also just received the S5. Those very same pictures, when viewed on a computer or on our older phones, do not drop in contrast/saturation when clicked on to blow up the image.

So, what I’m asking is, is there a way to fix this so that the Galaxy S5 does not change the contrast and also why is it doing this in the first place? I can take screenshots to show you as well if you guys would like!

Thank you very much for your time! — Corey

Troubleshooting: Hi Corey. We think that the issue you are having right now springs from the phone’s  selected screen mode, which automatically adjusts a picture’s saturation, colors, contrasts, etc.

Samsung has empowered the users of their phones to pick their preferred screen quality especially the display’s contrast and color. Your choice depends on your preference when making adjustments so we discuss each one of them for you below to help you make adjustments on your phone’s settings. These modes are tucked under Settings>Display>Screen Mode. They are Adapt Display, Dynamic, Standard, Professional Photo, and Cinema.

Adapt Display. This screen mode is the default setting when you first use your S5. Although Samsung has issued a warning that this type of screen mode may not be ideal for some third party apps, it supposedly gives the best output by combining the optimized elements like the saturation, color range, and sharpness of the display while viewing pictures within the camera app, web browser, gallery, Smart Remote, and video apps. It is advisable to use Adapt Display when there’s ambient light like when you are outdoors. This mode usually minimizes the glare that negatively affects the colors in a picture, giving it higher color saturation.

Professional Photo. If you want a more accurate color representation of your photos, try using Professional Photo mode. This mode is the perfect choice if you want to view your photos to look like high-end Adobe RGB-standard photos like the ones taken be a DSLR camera.

Cinema mode. Although Professional Photo mode renders pictures really well, Cinema mode is still the undisputed option because of its ability to give the most accurate colors and saturation in an image. This makes it an ideal mode to view family pictures, TV shows, videos, and even shopping online products. It’s recommended to use this mode when in low light condition for optimum effect.

Dynamic and Standard. These two modes are more or less similar to each other, with Dynamic offering richer saturation over Standard. Using any of them also gives you stronger colors when viewing pictures so if you are the type who delights in bold colors, they are your best picks.

Again, everything boils down to preference. Try each of these modes and pick what suits you best.


S5 scans and connects to networks even if Wi-Fi is off

Problem: My Samsung S5 often scans for Wi-Fi and connects to Wi-Fi even though I’ve unchecked the “Always allow scanning” and “Smart network switch” options. Are there any other settings I should check to get it to stop scanning and connecting? Thanks. — Meredith

Troubleshooting: Hello Meredith. The best way for you to not allow the phone to connect to any network is to make sure that the Wi-Fi app is off and the “Always allow scanning” is not checked. If you enable “Always allow scanning” option, your phone will continue to scan for available networks even if you already disabled Wi-Fi. There are no other settings that you can change to have this effect. We don’t know how you determined that the phone is connected to a network even if Wi-Fi is disabled and “Always allow scanning” option is unchecked, but if you suspect that there’s a hardware issue, try having resetting the phone to factory defaults. Better still, get a replacement phone from your carrier, retailer, or Samsung.


S5 Fingerprint scanner won’t work with Microsoft Exchange Server

Problem: Hi, I’ve been using my S5 for about 3 months now. For the most part I love it. I just have a few problems. Why can’t I use the fingerprint scanner to unlock the phone when I have a Microsoft Exchange Server email account setup? Is there any way to change this? I’m using the phone’s email app.

I also enabled the developer options and changed the runtime to ART. Some programs have been unresponsive and do not work properly. Like WhatsApp messages do not come through straight away,  S Health doesn’t work at all, the built in PDF reader doesn’t work, Polaris Office Viewer and my Gallery and My Files regularly crashes.

Also with the regular Android updates, my network keeps dropping. I’m running 4.4.2 KitKat. I live in South Africa.

I cannot root my device cause I will forfeit the manufacturer’s warranty and service providers warranty. Could you advise me on any of the above issues?

Thanks. — Arran

Troubleshooting: Hi Arran. You’re our first reader to report this trouble to us. It looks like this is actually a known issue months back and based on our research, effective workarounds and solutions are still wanting as of this writing. To put it simply, there appears to be a conflict with Microsoft’s Exchange Server’s security set-up and Samsung’s fingerprint scanner security feature that are beyond our knowledge as of now. The main reason, it looks like, has something to do with Microsoft Exchange Server’s “Require password” policy, that, when enabled, results to the Fingerprint Swipe feature to be blocked. We don’t know if you’re open to the idea of disabling “Require password” policy so the fingerprint function will be enabled but you can definitely give it a try. Bear in mind that disabling “Require password” means you are removing a layer of security for your email account making it less secure. But don’t worry as we will update this post if we will find a solution in the future. If you need your emails badly though, try using a third party app instead as suggested by a majority of users with a similar problem.  This email app (CloudMagic) should take care of the issue temporarily while we’re waiting for a solution.


Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 4]

This fourth part of our Samsung Galaxy S5 troubleshooter series is a testament of your continued trust and patronage our dear readers. We hope that the items mentioned below will be a useful reference for some of the commonly asked questions and issues regarding Samsung’s flagship.


Shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.

You can also engage us at our social networking sites by visiting our Facebook and Google+ pages.


Corrupted SD card on Samsung Galaxy S5

Problem: My galaxy S5 photos that are being saved to the external SD card are being corrupted for no reason. They have bars across them or just get a box with broken symbol… All the articles I’ve looked up say the card is bad but it works fine for everything else. — AJ Gorman

Troubleshooting: Hi AJ. The problem that you have encountered with your SD card is not unique to Samsung’s Galaxy S5. Most of today’s smartphone users will encounter this trouble one way or another because SD cards are prone to a few factors that can render it partially or totally useless. These factors include phone temperature, humidity, dust, and even design flaws.

We understand that you need help how to recover your files and/or prevent this from happening again. After doing some digging, we believe that the steps below can help you resolve this problem.

  1. Create a back-up. If your phone can still access some of your files, make sure to create a copy of your files to your computer or laptop as soon as possible. This will help you salvage whatever’s left in the card.
  2. Reformat the SD card using Galaxy S5.If this is a dedicated SD card for your phone, try to reformat it after you save your files. When formatting, select the FAT file system as this is the most common file structure most mobiles are using today.
  3. Reformat the SD card using another device. This must be done only when your S5 can no longer format it. We’re hoping that another device like a computer can still save whatever is still in the card at this point. If you want to format using a computer, make sure you have a card reader at hand.
  4. Clean the SD card. Sometimes, dust or dirt can interfere with the card’s conductors rendering it undetectable by a computer or mobile. Check for grimes on the surface and the metallic looking strips of the card. Clean these parts with soft cotton or cloth to remove the dirt.

Another good thing to check is to remember what were the circumstances that may have led to this problem. SD cards, like any other electronic parts and components, are sensitive to power surges and sudden spike in temperature. Have you left your phone connected to the charger longer than usual, which may have helped drove the phone’s temperature up? Are power surges happening in your area from time to  time? In a word, try to check for factors like electrical disruption or power surges which may have led to this problem.

One thing is for sure though: if the card has been damaged and your phone or any other device can no longer detect it, there’s no other way to recover your files. We hope that the steps above can help you and in the future from suffering this trouble again.


Samsung Galaxy S5 RAM usage question

Problem: Hi. Using my Samsung Galaxy S5 I often find myself clear the recently activated apps list to close background running apps. When checking out my RAM memory usage, it shows about 80% in use even if no app is running. How do I decrease it significantly? Thanks. — Erez Reshef

Troubleshooting: Hi Erez. Before we try to answer your question, we must ask you this: Does your phone lag significantly that decreasing RAM usage is the only solution? If closing apps and lowering RAM usage meter is the only way to make your phone do what it’s supposed to do (which is unlikely) then please go ahead and close the apps.

We don’t know what your reason is why you are concerned about your phone’s RAM reaching 80% even if there are no apps actively running, but from Android developer team’s perspective, an optimized RAM is ideal. This means that your S5’s RAM was designed to be used to its full potential at all times. RAM usage of 80% or higher, so long as it doesn’t cause lag, is expected.

To put it simply, RAM is designed to be used as a re-writable, temporary storage so your operating system can access commonly used apps faster. Storing information temporarily in your phone’s RAM is faster and gentler on the battery than reopening an app every time. Android is designed to use RAM to almost its capacity so the phone can access app information faster. In other words, you are supposed to be seeing your RAM occupied most of the time because this is how it’s supposed to work. This is not inherently evil. Remember, unused RAM is wasted RAM.

It is common for many task killer apps today to misled Android users by marketing their wares as the best way to make phones faster. Actually, your S5 does not need any task killer apps and you don’t need to worry about your phone’s RAM spiking up.

Again, unless your phone lags so much that closing and tweaking how your RAM manages apps is the only way out, you don’t have to worry. If a phone lags because of RAM issues though, you must have the phone replaced immediately.


Network keeps on dropping on Samsung Galaxy S5

Problem: I find my networks keep disconnecting randomly throughout the day. It will say there is no network and won’t support calls or texts without being restarted to receive them all.  I’ve tried many methods to get it to reconnect however it won’t unless you restart it. The smart switch isn’t affecting it. I monitor and limit everything on this phone and keep it running very efficiently. It’s just this one problem that keeps happening.  Sometimes after reconnection the phone freezes upon application utilization and then returns back to normal. Any suggestions? — Matthew Stamp

Troubleshooting: Hi Matthew. It looks like you have a hardware failure in your hand. It is not normal for an S5 to lag or freeze or to keep on losing connection to your network. We recommend that you get a replacement phone if you don’t want to trouble yourself with further troubleshooting steps. However, if you have time to spare, try to do the following to help you identify if the issue is coming from your carrier.

  1. Check if your phone is receiving stable network coverage. You want to ring your carrier for this step. Alternatively, try checking your phone if it comes with a built-in signal troubleshooter. For example, Verizon users have a coverage map app so their users can enter their complete address so they can check if they are within the Verizon Wireless National Enhanced Services Rate and Coverage Area.
  2. Make sure that your SIM card is inserted properly. Sometimes, a loosely connected SIM card can cause the phone to freeze or lose connectivity. Turn your phone off then gently pull out the SIM card. Wipe the SIM card clean using cotton and make sure that the jack cover is properly closed to prevent dust and water from getting inside.
  3. Tweak your phone’s network setting. Try to cycle through the available network modes on your phone and see if any one mode is disconnects it from the network.
  4. Run your phone in diagnostic state (Safe Mode). Doing this step will help you identify if the problem is being caused by a third party application. When the phone is in Safe Mode, only the basic apps run so it is a great way to pinpoint troublesome apps.
    • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
    • Select and hold Power off until the Restart in Safe Mode prompt appears then release.
    • Tap Turn On Safe Mode.
    • Note The restart process may take up to 45 seconds to complete.
    • Note Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

If you cannot replicate the problem while in this mode, it’s safe to assume that any of your third-party apps is the culprit. You must try to uninstall every recently installed app.

Once finished, restart the phone to go back to Normal mode.

5.Do a hard reset. This is the last step that we recommend before you ask for a unit replacement. Take note though that this will delete everything on your phone so make sure to back everything up.

    • From a Home screen, tap Apps Applications icon (located in the lower right).
    • Tap Settings.
    • Tap Backup and reset.
      • Note To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
    • Tap Factory data reset.
    • Tap Reset device.
      • Note If presented, enter the current passcode or draw the unlock pattern.
    • Tap Delete all to confirm.
      • Note Allow several minutes for the factory data reset and reboot processes to complete.
      • Note To setup the device after the reset has completed, refer to Initial Activation and Setup.


Auto back up photos in Samsung Galaxy S5

Problem: My phone’s memory is running out because a huge number of photos I have saved in it. I love taking pictures whenever I have time and right now the over 2,000 photos are starting to annoy me everytime the phone reminds me that I only have a few hundred MBs remaining. I’m planning to eventually move my files to an external hard drive but I don’t plan on buying it until this November.

In the meantime, is there a way for me to put these photos (or some of them) somewhere other than my phone’s memory? I’ve heard of the cloud but I don’t really grasp what that means. Is that something I have to pay for or are they free?

I really need to free up more space as I have an upcoming party to attend to and I don’t want to miss the opportunity to record the event on my phone.

Thank you for helping me in advance. — Luna

Troubleshooting: Hello Luna. Upon signing in for a Google+ account on your phone, a default feature should automatically create backups of your videos and photos to Google servers. This service is free although it is limited in terms of how much GB you can use. When you first use your S5, the Google+ app will scan your phone for any photos and videos and will create copies of them.

To check if this feature is enabled, open your Google+ app, access the menu, go to settings, and check if Auto Backup is enabled.

You may also want to call Samsung or your carrier to check if your phone comes with a free subscription to other cloud services like Dropbox.

Two years ago, a friend was given a free Dropbox subscription that offers a 30GB storage space after buying a Samsung Galaxy S3. If you’re lucky, you may be able to have that offer too.

Otherwise, try investing in some cloud services so you can have your precious pictures taken cared of.


Water-damaged Samsung Galaxy S5

Problem: Hello guys. I’ve been facing an issue with both my cameras(front &  back) on the S5, maybe I’ve gotten a li’l more excited than I should have about the water resistant S5, even though I knew it wasn’t water proof, but after watching a couple of videos on YouTube boosted my confidence that I could take videos and picture in my pool. After doing so, I started facing problem with my speaker, so decided to take the battery out and place it in rice for couple of hours. After doing so the speaker worked fine, although I realized my camera was being a li’l foggy, so I even started comparing with other S5 and there was definitely some differences. This incident happened around 3 months ago. I’ve been reading online about this issue but not many people have faced it and the only solution I read was to get the insides of the camera lens cleaned up, but I’m a li’l shaky to open up my S5 just yet.

Please find me a solution or tips on how I can get my camera back and enjoy my S5 like the amazing phone that it is.

Thank you. — Ali Afsari

Troubleshooting: Hi Ali. It’s good that you have done your own digging on the matter. The  Samsung Galaxy S5 has an IP67  certification, which means that it can only resist water so much. Technically, this phone can withstand being immersed in only a meter of water for a maximum duration of only 30 minutes. High pressure tap water can easily damaged the phone even if left exposed for only a few minutes. We are assuming that you only exposed your phone to pool water under the specified conditions above.

Unfortunately, it now appears that your phone needs a much needed repair as the cameras are no longer functioning as they should be. We can only recommend that you let a professional handle the repair by going to a Samsung-certified shop, or better still, have the unit replaced.


Samsung Galaxy S5 battery drains faster than usual

Problem: Hi. I updated from Samsung Galaxy S3 to Galaxy S5 recently. I am experiencing two problems. First, my phone gets heated up for nothing, like for 5 minutes of browsing. Secondly, I don’t feel ultra power saving works. Phone battery discharges like 20 – 30 % in 5 hours of ultra power saving. That too without using the phone. Regards. — Philip Isaac

Troubleshooting: Hello Phillip. Going on Ultra power saving is already sacrifice enough for S5 owners and must only be used sparingly. This mode is meant to be used only for moments that require extra juice out of the phone’s battery so more important things like call and text capability can be extended. If you have been regularly using Ultra power saving to use the phone for a few hours, that is already indicative of either  a phone or battery problem.

Most of the time though, it is the battery that turns out to be the problem so we recommend that you buy another battery for this phone. This will also help you identify if the phone needs a replacement or not.

You may also want to search our site for ways how to improve your phone’s battery life by checking the following articles:

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 3]


 Wi-Fi hotspot on Samsung S5 unreliable

Problem: Hi Droid Guy. One of the main reasons i got an S5 is so that if I’m in the park with my laptop I can use it as a hotspot and do some work.  But I find connecting to my phones Wi-Fi hot spot option completely unreliable — it works with my computer about one time out of every ten attempts.

Is this a problem with my phone itself,  with the software that Samsung codes,  or something that i can prep on the device I’m trying to connect with? — Al

Troubleshooting: Hi Al. Is there a specific error message of code showing when your laptop or another device fails to connect to your S5 hotspot? Assuming that there is no hardware issue on your S5, the problem can come from the quality of signal from your carrier or the type of data plan you are subscribed to.

While there are many plans right now that offers S5 owners a personal hotspot without additional charge, you may want to check with your carrier if the current plan on your phone has a limitation when engaging its Wi-Fi hotspot feature. It’s also good to check if your current plan has a daily cap limit, which can greatly affect how much your phone can share data to other devices in a day.

We know that Virgin Mobile and Straight Talk don’t allow a Galaxy S5 to be used as a personal hotspot while Sprint, T-Mobile, Verizon, and AT&T have their own shared data plan for this scheme.

If you are outside the United States, kindly check with your regional carrier what type of shared data plan is available for you.


Samsung Galaxy S5 keeps on restarting by itself

Problem: Hi. My phone turns off by itself and won’t restart until I remove the battery. It happens when I’m not touching the phone (at night). It also happens both when it’s connected to the charger and when it’s not. What can be the problem and how to solve it? Thanks.

Troubleshooting: There are a number of possible root causes why a powerful phone like the Samsung Galaxy S5 reboots by itself. We have outlined some of them below for educational purposes only but we always recommend that you get the phone replaced as soon as possible (especially if the warranty is  time sensitive). There is simply no excuse for an expensive phone like an S5 to reboot randomly. For us, random reboots issue is an indicator of either a hardware or software problem that require repair or even a replacement.

  1. Faulty ROM from providers. Every carrier wants to make their phone appear unique so they load their own pre-boot features. Unfortunately, such add-ons may not be fully compatible with Samsung’s stock ROM or operating system. Other forum users have reported having this problem only after installing custom ROMs or mods.
  2. Battery issue. Try using another battery to isolate the issue. Depending on use, a battery may go bad faster than usual so it’s good to check its health from time to time.
  3. Operating system glitch. An operating system glitch sometimes occurs due to a variety of reasons. Downloading the latest operating system for your phone may resolve the issue. Alternatively, you can try to factory reset the phone. You can Google the steps on how to do this.
  4. Unidentified hardware problem. As mentioned earlier, any of the hundreds of parts on your phone can cause this problem. Contact your provider or call Samsung and try to get a replacement unit for a resolution. Make sure to create a copy of your files and contacts before doing this.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.