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Galaxy S5 Overheating

How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

We’ve received a lot of emails from our readers seeking help as their Galaxy S5 won’t charge or has issues charging. A charging problem is as bad as no power at all. What would you do if your phone’s battery is completely drained?

Galaxy-S5-Charging-Problems

Sure, you can buy a new battery to power it up but do you want to buy a new one every day? The other option is to buy an external battery charger but then it’s also too much of a hassle to open that back cover and replace the battery every time it’s drained.

Majority of the problems we received related to charging issues were minor; some were caused by apps, others by a glitch in the firmware, and a few were purely hardware-related problems.

I cited five different charging issues in this post. All these were sent by our readers. If you have a problem charging your Galaxy S5. If the issues below does not fit your experience, feel free to drop us a note on our questionnaire form and help will try to help you out.

  1. Galaxy S5 charges very slowly
  2. Galaxy S5 charges slow and heats up
  3. Galaxy S5 won’t charge at all
  4. Galaxy S5 won’t charge in car
  5. Galaxy S5 won’t charge after being submerged in water

Galaxy S5 charges very slowly

Problem: My Galaxy S5 is more than a year old already but it still gets the job done. Performance-wise, I really can’t complain about it. As of late, however, I noticed my phone is charging very slow. Like when I leave it plugged in overnight, the battery percentage is around 70% when I wake up in the morning. Before, the battery would be fully charged in the morning. I really don’t understand why it’s doing this now especially that I’ve taken care of it. I am not really into fixing electronic problems but if you can shed light to this problem and guide me how to fix it, that would be great. Thank you. — Kal

Troubleshooting: Hey Kal. It sounds like it’s actually just an app or a group of apps that’s causing this problem especially that you mentioned it started just recently. My question is, have you installed an app prior to this problem? If so, disabling it or uninstalling may fix the slow charging issue. However, if you didn’t install an app, then it’s difficult to know which one actually causes the trouble. So, I suggest, you boot the phone in safe mode to temporarily disable all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

With the Galaxy S5 running in barebones, try plugging it in and see if it charges normally this time. If so, then our suspicion that it’s a third-party app that’s causing the problem is confirmed. You just have to find the app and uninstall it. However, if the problem persists even when in safe mode, you have no other choice but to backup all your data and perform factory reset.

Galaxy S5 charges slow and heats up

Problem: Hello Harold. I have been reading some of your posts on troubleshooting and you explained well how some of the problems I encountered happened. One of the issues I experienced, however, I can’t find any information in your site. My Galaxy S5 is now charging very slowly and not only that, it heats up really bad to the point that I fear it might explode. I would greatly appreciate your effort if you help me fix the problem as it will give me peace of mind.

By the way, if I may add, some of my pictures disappeared almost the same time as when the slow charging and heating up occurred. It just perplexed my mind, you know. Thank you for taking time reading this email. Sincerely, Anne.

Troubleshooting: Hi Anne. Based on the description you provided, it seems to me that the cause of this problem is a corrupt or damaged microSD card.

There are different factors that may lead to the slow charging and the heating up of your phone but when you mentioned that some of your pictures disappeared by the time those two issues started, there’s nothing else I can think of.

When the microSD card becomes corrupted or damaged, naturally, the phone won’t be able to detect or read from it. But since it has been mounted, the device will try to read it over and over again until the service that handles the function will use too much resources including the battery. Consequently, the phone will heat up as the CPU is on hyper drive trying to access a storage device that doesn’t function the way it should.

The quick battery draining issue and the heating up of the phone will be fixed by simply removing the microSD card from the phone. However, the pictures that were lost may not be recovered depending on the condition of the card.

So, unmount the microSD card from your phone, use a card reader and let your laptop or computer read from it. If the computer immediately prompts you to reformat it, then there’s nothing you can do about the data inside. However, if the computer can read from the SD card, then backup everything in it while you still can.

Of course, buying a new microSD card is your best bet.

Galaxy S5 won’t charge at all

Problem: Hi team. I am hoping you guys can help me fix the problem with my Galaxy S5. Its battery got depleted so fast yesterday but when I tried plugging it in to charge, it didn’t charge at all. Being just a user, I really don’t know what to do next to fix this problem. In fact, I haven’t done anything with the phone yet. I tried to search online for solutions and I found your site and the email to contact you, so here I am awaiting your response. Can you guide me what to do to fix the problem? — Mariko

Troubleshooting: Hello Mariko! Since you haven’t done any troubleshooting procedure yet, there’s one thing I want you to do first–soft reset. Don’t worry, this procedure will not delete any of the data in your phone.

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Try to charge the phone.

If the phone charges, then problem solved, otherwise, troubleshoot further. Now, let’s talk about other possibilities here:

  1. Damaged charger or cable.
  2. Busted battery.
  3. Phone hardware problem.

If possible, try using a different charger and if the problem persists, then the issue is narrowed down to just the battery or the phone. It is up to you if you will buy or borrow a new battery but I tell you, there’s no guarantee it’s a battery issue. So, I suggest you let a technician take a look at your phone. It’s up to the tech to try a different battery or troubleshoot the hardware immediately.

Galaxy S5 won’t charge in car

Problem: Hi droid guy. The new Galaxy S5 I have doesn’t want to charge in my car but it charges fine using the original charger. I bought a new car charger thinking the older one is defective but the new charger won’t work either. It’s not really a big problem as I can charge my phone through the wall outlet but it would be helpful if I can charge my phone in my car. Help me, please. — James

Troubleshooting: Hey James. Basing on your description, I think the problem is with the cable. The phone doesn’t have any charging issues as it charges fine using the original charger and the new car charger you bought is, of course, not defective considering the fact it’s tested before being released from a retail store.

If you were using the same cable, then that’s where the problem lies. Otherwise, the issue is with the car or the port where you plug the car charger in.

Galaxy S5 won’t charge after being submerged in water

Problem: I accidentally dropped my Galaxy S5 in the sink filled with water one day but I immediately picked it up. It was turned off when I inspected it and I was suspecting water found its way into the device. I tried to dry it off for a few minutes, wiped it off with a dry cloth and then turned it on. It did turn on and it functioned the way it should. On that same day, the battery got drained so I plugged it in but it wouldn’t charge. Whatever I do, it won’t charge.

Another thing I noticed is that the battery actually drained so fast. When I turned it on after it fell in the water, the battery was 87% but it got drained completely after two hours with minimal use. So, I’m a bit worried now. How can a water-proof phone gets damaged by water? What can I do to fix this? — Sheng

Troubleshooting: Hello Sheng! The Galaxy S5 is “water-resistant,” not “waterproof.” Meaning, water can still find it’s way into the device especially if the rubber that seals the charging port is loose and the cover is not properly snapped.

So, based on your description, I, too, think water entered the device and somehow messed with the components and the circuit. That might be the reason why the battery drained faster than before.

The thing with water damage is that we really cannot assess properly the extent of the damage but there’s one component that can easily be damaged–the charging IC. And that seems to be the problem here.

There’s nothing you can do about this problem but to let the technician take a look at your device. One more thing, water damage isn’t covered by warranty so, you cannot request a replacement unit and you’ll have to pay for the service.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

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Phone Not Charging Troubleshooting

StraightTalk Galaxy S5 cannot connect to the Internet, other connection issues

Our post today addresses some of the #GalaxyS5 connectivity issues shared by our community. We hope that the suggestions we give below will point you toward the right direction in fixing your issues for good.

StraightTalkS5

Below are the topics discussed in this post:

  1. Galaxy S5 in Bolivia unable to connect to the internet via mobile data
  2. Galaxy S5 unable to install Snapchat
  3. Galaxy S5 on roaming mode unable to connect to the internet
  4. StraightTalk Galaxy S5 cannot connect to the Internet
  5. StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced
  6. Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Galaxy S5 in Bolivia  unable to connect to the internet via mobile data

Hi there! I’m currently an American student living abroad in Bolivia where the three major cellphone services are Viva, Tigo, and Entel. My dad who lives in the US. sent me a Verizon S5 cellphone. To my amazement unlike other phones before, I didn’t need to get it cracked by the technicians here for the carrier change. I made a few calls with no problem. however my cellphone won’t allow data usage for internet. The icon for data usage is there but never lit. I am currently using Wi-Fi. My phone has Entel.

In Bolivia, we buy minutes and megabytes (for internet) through cards we purchase. This cellphone is really good but the mobile data makes it hard for me to receive international Viber calls unless I have Wi-Fi. — Enrique

Solution: Hi Enrique. The most likely reason why mobile data is not activated on your phone, even though it’s been carrier unlocked, is because it still runs the Verizon Access Point Name (APN) configuration. You need to change the APN settings to that of your current carrier, Entel.

Unfortunately, we don’t have the necessary information at hand so you need to call Entel and ask them for it. Once you have the right  APN settings, we are confident that you should be able to use mobile data without issues.

Problem #2: Galaxy S5 unable to install Snapchat

Yesterday morning, everything was running fine, all apps were opening, I even installed a new app. When I got out of class, I attempted to open an app I use frequently–Snapchat–and it was stuck on loading. I thought this was just a bug and attempted to fix it by deleting the app and reinstalling it. However, when I went back into the Google Play Store, I got an error that read, Check your connection and try again. I’ve tried everything from Clearing the Play Store’s cache, Syncing my Google accounts, nothing works. Please, if you know how to solve this problem, say something below. This problem is really bothering me and I haven’t a clue on how to solve it. — John

Solution: Hi John. If you are having trouble installing Snapchat, the culprit may be Google’s Play Store app. Here are the things that you can try:

Delete the data of Google Services Framework

Google Services Framework is an app responsible for helping other Google apps in your phone connect to remote servers seamlessly. If this app starts to mess up, all sorts of thing tend to happen. Deleting its data is the equivalent of reinstallation so it’s a good first step to do. Here are the steps to do it:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to and tap All tab.
  • Select Google Services Framework.
  • Select Clear Data.

Update your phone’s date and time

Incorrect date and time on your phone may cause syncing issues with Google servers so changing them to the right one may fix the problem.

  • Open your device’s main Settings app.
  • Touch Date and time.
  • If you see “Automatic date & time” and “Automatic time zone,” uncheck them.
  • Manually change the date and time, so that they are incorrect.
  • Tap the Home Screen button.
  • Go back to your Date and time settings (repeat steps 1 & 2).
  • Manually change the date and time, so that they are correct.
  • Re-check the boxes for “Automatic date & time” and “Automatic time zone.”

Clear the cache and data of Google Play Store app

Keep in mind that Google Play Store is also an app. It is as susceptible to issues just like any other app. That said, you also need to clear it’s cache and data from time to time, especially now that you have an issue installing an app.

Re-install Google Play Store updates

After deleting Play Store’s data, you need to install its downloadable updates again. To do that, just follow these steps:

  • Open your device’s main Settings app.
  • Touch Apps or Application manager (depending on your device, this may be different).
  • Touch Google Play Store > Uninstall updates.
  • When prompted to change the Play Store app back to the factory version, touch OK.
  • Open the Google Play Store app Google Play.
  • Go back to your device’s home screen. As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.

These solutions are usually effective in fixing the issue but if nothing changes, you can continue doing the following:

  • Make sure Download Manager is turned on
  • Check your device’s available storage
  • Call Google Play Support team by visiting this page.

Problem #3: Galaxy S5 on roaming mode unable to connect to the internet

Before I left for vacation in Canada from the US, I contacted Sprint International. They gave me step by step process to change my phone so I could use it in Canada. I am on a plan that has unlimited text and data and calls at $0.20/minute. So I did everything as requested and now that I am in Canada I have only texting and calling. No access to email or internet. And the funny thing is that when I first entered the country I could use Google Maps to help me navigate to my friend’s house. But yesterday after an hour long CHAT with Sprint, it is not fixed and now I CAN’T use my Google Maps to navigate. I have gone over and over the settings and just can’t figure it out. I have a signal and it has an R over it. But when I try to access my email it says I don’t have a mobile network.  Thanks for your help. — Terry

Solution: Hi Terry. If you availed of Sprint’s International Value Roaming plan, keep in mind that your mobile data speed is limited to using 2G network speeds only. If you avail of 3G data speeds, check with Sprint if you have reached the data limit for the day. The plan is supposed to revert to 2G speed once you have consumed the allocated data limit for the day.

2G speed is slow and may not be very reliable if you use it to check your email and do other internet activities. This may be the reason why you seem to be unable to use internet despite getting good signal strength. Try checking your internet speed by visiting speedtest.net.

Problem #4: StraightTalk Galaxy S5 cannot connect to the Internet

I have Galaxy S5 and I used StraightTalk. I have used StraightTalk for years and did not have this problem until I got this phone.  I can not get on the internet/Facebook unless I am at a location that allows free access–ie; someone’s personal or say McDonalds.

My phone does not automatically find one of these or a general internet access that I am paying for.  And I have not left my area- I am in a metropolitan area–03301.

I have check airplane mode- off-  mobile networks is checked off. I have had StraightTalk re-set etc. Still no luck. I did not have a problem when I was using I phone. — Tina

Solution: Hi Tina. If you want to have internet connection on your device even when you are outside the range of a Wi-Fi network, make sure that mobile data is enabled on your phone, and that your mobile data plan supports it. This means that you have to call StraightTalk and ask them to check your subscription and configure your device.

Problem #5: StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced

On my home Wi-Fi I was able to connect to the StraightTalk app previously. We recently changed our router and now the app is telling me that there is no internet connection. I am able to go on the internet via chrome and don’t seem to have any problems surfing the web using Chrome but the app itself won’t connect to the internet.

I am hoping you can please help. I am very new to smart phones. I have a Samsung Galaxy S5 and my carrier is StraightTalk. Thank you for any help you can provide. — Jennifer

Solution: Hi Jennifer. If you have the option to uninstall and re-install the StraightTalk app, we recommend that you do so.

If the app came with the phone (pre-installed), you won’t have the option to uninstall it, but you can delete its data.

After re-installing or deleting the app data, try to log back in to your StraightTalk account for the app to work.

Problem #6: Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

I have a Samsung S5. Just starting this week my phone will not stay connected to the internet. No error message, just keeps trying and using a lot of battery power to do so and my phone is very warm while it is just sitting.

When I try to go on Google to look some this up I get “Can’t load search results Something went wrong. Try searching again.”.  I have tried shutting it off for a 1/2 hour or so.  I have shut it off and removed the battery for at least 10 min. — Genny

Solution: Hi Genny. Are you trying to use mobile data or Wi-Fi? Unless you specify what type of network you are on, all we can provide are general directions. If you want specific instructions on what to do (depending on what network you are on), please browse through this list of articles for this topic.

Because the phone seems to be overheating and leaking battery faster than normal, it’s best if you can do a master reset as well. Just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 won’t boot normally and stuck in download mode, other power problems

Here’s another post that we hope can shed light on your #GalaxyS5 power problems. This does not cover the whole range of power issues on a Galaxy S5 but we are planning on publishing more posts in the future to continue this series.

S5 in armadillo case

 

Below are the topics discussed in this post:

  1. Galaxy S5 overheating, showing other signs of malware
  2. Galaxy S5 won’t boot normally and stuck in download mode
  3. Galaxy S5 power problems after installing Android Lollipop
  4. Charging problems on Galaxy S5 after using Otterbox Defender case

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S5 overheating, showing other signs of malware

Phone overheating. Losing charge even when not in use. (I don’t leave background apps running.) I’m suddenly getting pop up ads. Sent text messages show triangle with exclamation point even though they went through. (On two numbers.). — Jann

Solution: Hi Jann. The problems you mentioned appear separate from each other but they may actually have only one reason–malware. Fast battery drain, overheating, pop up advertisements and errors are just some of the manifestations of a virus- or malware-infected device. If you haven’t read our previous post about pop ups (although the article was written for an S6), we recommend that you check it out. Just follow this link.

If you haven’t tried doing a factory reset on an S5 before, here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 won’t boot normally and stuck in download mode

My phone keeps bootlooping. i can get it to come on after awhile but wifi will only work if I turn it on. as soon as the phone comes on then it shuts off after while and the button turns grey the on switch. the wifi button shows grey around and the wifi bars are green but very faint. when that happens I get a camera error message.

I had a friend redo the stock firmware and that didn’t work. he then done the kernel file after that the phone turned right on with no problems.

I went and got it and it was bootlooping after I left and tried turning it on.

So I took the battery out and plugged it and it went to the Grey battery with the lightning bolt. And then to the battery with green stuff flowing through it which it doesn’t show when it bootloops and has the other problems an it turned right on.

so I turned it back off unplugged it an tried it. bootlooped again. So I done the same process and plugged it back in. It came back on well a few days later even plugging it in wouldn’t work so I think it is messing up that kernel file or something.

I don’t know please help though. This I the most annoying thing I’ve ever had on a phone.

do any questions please ask I hope you can help. my phone was the build that released in July that came on 5.0. I’ve factory reset multiple times and wiped cache. it is all stock. it will boot straight into download mode. nothing else though. — Tyson

Solution: Hi Tyson. If your Galaxy S5 is doing nothing now except to boot in download mode, you clearly have a software issue at hand. There are only two things that you can try in this case:

  • flash from stock ROM again
  • root the phone

If you haven’t tried booting the phone in recovery mode so you can wipe the cache partition and/or do a factory reset, follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

 

See also Galaxy S6 Edge stuck at ODIN (download) mode

 

Problem #3: Galaxy S5 power problems after installing Android Lollipop

Hi. My issue is that in the last two days my battery has overheated when i use the Spotify app and then suddenly even when i am currently charging it, it turns completely off and turns black, the first time it lasted for 12 hours before i even could charge the phone again, and when i started charging it, it was at 0% although it had been at over 40%. This time it had about 20% and turned off, i haven´t gotten it on since although this was 4-5 hours ago. I´m not 100% sure if it is because of the Spotify app, because the phone in general has been slowing down and overheating since the Lollipop update, but the Spotify app is especially bad. The battery is to my knowledge completely fine and has no outer damage at least. Any suggestions on what to do? — Greetings from Luke (Norway)

Solution: Hi Luke. First, make sure that the battery is properly connected inside the phone. You can follow the remedy like one of our reader has done to ensure that the battery fits snugly inside.

The only way to determine if other factors like software or apps are at play here is to do the standard software troubleshooting. In your case, the first thing that you must try is booting the phone in safe mode to see if one of your apps is to blame. These are the steps to boot in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

When in safe mode, all apps that were not pre-installed (apps that were added after you unboxed the phone) are prevented from running. If the issue fails to occur when in this mode, you are correct to assume that one of them is the reason for this trouble. To remove the problem app, you can either:

  • perform a factory reset and install apps individually, checking how the phone behaves after every installation, or
  • simply uninstall apps one by one until you the issue has been eliminated.

Doing a factory reset will ensure that any possible firmware issue will be addressed so it’s up to you which route to choose.

We don’t think Spotify is the sole cause of the problem here, although it may contribute to the overall trouble. Just like any other music app, Spotify is supposed to put pressure on the battery because it tends to establish remote server connection from time to time and playing music is demanding. It’s most probably a combination of one or more apps running simultaneously actively or in the background that causes the problem but doing our suggestion above should help you narrow down the possibilities.

Problem #4: Charging problems on Galaxy S5 after using Otterbox Defender case

Hi team. I have had the Galaxy S5 for just over a year now and absolutely love it. About 3 or 4 months ago I had to buy a new charger (after a year or so of use and abuse it has started to rip and I felt it was a safety concern). I did buy a brand new, OEM Samsung Galaxy S5 charger on Amazon.com and it was working just fine.

About 2 weeks ago I decided to upgrade my phones protection and I got the Otterbox Defender series case/belt clip (because let’s face it, phones are not as rugged as they once were). At around the same time I noticed that my phone started to give me issues with charging, seldom at first but it gradually got to the point where I can NOT charge my phone. What do you think my problem is? The new wire? The Otterbox? Or is it an unrelated problem with the phone? — Gordon

Solution: Hi Gordon. If the charging issue happens after you started using Otterbox Defender case, there’s only one way to find out — remove the case and see how the phone charges.

Third party protective casings are generally good but in some cases, their ports may not allow the usual penetration of the charging cable down the microUSB port on the phone.

Keep in mind that the phone may be to blame as well. The microUSB port is susceptible to usual wear and tear process and overtime, can develop into a charging problem. Try using another charger or do the usual software troubleshooting to find out the cause of the problem.

Some of the troubleshooting that you can do to determine if software is to blame include:

  • Booting in safe mode
  • Wiping the cache partition
  • Performing a factory reset

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.