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Galaxy S5 Not Charging

Samsung Galaxy S5 won’t charge, shows battery with yellow triangle with exclamation mark

In this post, we will try to troubleshoot a Samsung Galaxy S5 that won’t charge when plugged in but shows a battery with a yellow triangle with exclamation mark inside it. I will also include the possible causes of the problem and what the symbol means.

Galaxy-S5-Not-Charging

One of our readers emailed us regarding this issue. According to him, he dropped his phone on a wet pavement and when he tried charging it, the symbol showed but the device didn’t charge. Water damage? Maybe. But in order to come up with a solid conclusion as to what the problem really is, we need to troubleshoot it. Before we go any further, however, here’s the actual message from our reader who sought assistance…

Hi droid guy. I have a Samsung Galaxy S5 and I have been using this phone for more than a year now without any problem. Just recently, I dropped the phone on a wet pavement and when I picked it up, it was already off. I remember the battery was already low when I dropped it so I thought it got drained already. When I arrived home I immediately plug it on the wall outlet and instead of charging, it showed the battery with a triangle and exclamation point on it. I thought it was a symbol of drained battery so I left it charging while I went out to buy food. When I got home and checked it, the same symbol was visible on the screen so something wasn’t right. I don’t know what it means and I surely don’t know what to do about it. Can you help me? Thanks.” — Justin T.

If you have other problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of solutions to problems we’ve addressed before. Find an issue that is related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us but make sure you provide us with necessary information about your problem so we can give accurate solutions. Don’t worry, it’s free.

Possible Causes

This list will show you that the problem can be minor and complicated but it boils down to the battery.

  • Displaced battery
  • Bent connectors
  • Busted battery
  • Liquid damage
  • Battery removed

Related problem: Phone won’t charge and a yellow triangle with exclamation shows up when charging.

Troubleshooting / Potential Solutions

First of all, the symbol that shows the battery with yellow triangle with exclamation mark inside means that the phone…

  • can’t detect the battery
  • can’t recognize the battery
  • detects a busted battery
  • has a short circuit.

Now, here are the things you can do to troubleshoot the problem…

ALSO READ: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Step 1: Check if the battery is properly mounted

Simply remove the back panel and pull the battery out. Wait for a few seconds and replace the battery, this time, make sure that it is properly mounted and that its connectors touch the receptacles at the back of the phone.

Secure the battery with the back cover and then plug it again to see if it charges.

Step 2: Clean the connectors, look for possible bent pins

If the phone didn’t charge, then open the back portion of the phone and remove the battery. This time, get a dry cloth and clean the connectors on the battery.

After you’re done cleaning the connectors, closely inspect the connectors at the back of the phone for corrosion and bent pins. If there’s even a single misaligned pin, that might be the reason why the phone can’t detect the battery. Gently realign it and everything will be okay after that.

RELATED POST: How To Fix Samsung Galaxy S5 Not Charging & Slow Charging Issues

Step 3: Use a different battery

If you made sure you properly mounted the battery and that there were no bent pins and corrosion, then it’s time you tried a different battery. At this point though, it’s impractical to buy a new battery since we don’t know if it’s really the issue.

So, if you have a friend or know someone who has the same phone as yours, try to borrow his/her battery and try it on your phone to see if it charges.

Step 4: Check LDI for possible liquid damage

The LDI or Liquid Damage Indicator can be found on the battery. If it turns pink, red or purple, it means the phone or the battery was exposed to moisture or liquid and if so, the battery may have been short-circuited and got busted.

In the case of our reader who dropped his phone on a wet pavement, it could be a liquid damage after all if the previous steps didn’t work.

The thing is, you can’t determine exactly the extent of the liquid damage. Yes, the Galaxy S5 is water-resistant but it’s not waterproof; meaning, liquid can find its way into the phone somehow.

READ ALSO: How to fix Samsung Galaxy S5 that won’t charge properly, Power Sharing notice popping up

Step 5: Have a technician take a look at it

As far as troubleshooting is concerned, you’ve done your part to no avail. So, it’s time you let someone with proper skill set to check your phone and evaluate the extent of the damage.

We really can’t tell what will happen next but if it were liquid damage, then there’s a possibility that the Power or charging IC was compromised. If so, the motherboard needs to be replaced and it’s almost the same as buying a new phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 that won’t boot up after owner tried to restart

This post will address one of the most common issues Samsung Galaxy S5 owners encountered after the lollipop update–phone won’t boot up. But before we go to the proper troubleshooting, I just want to make things clearer in this post. The terms “boot up” and “power up” are totally different.

Samsung Galaxy S5

When you say “boot up,” it means the phone’s components are fired up but the screen remains blank or got stuck somewhere without continuing to load the system. The term “power up” refers specifically to the phone that won’t turn on no matter what. In other words, the phone that won’t power up is a dead phone.

Our reader said in his email that he recently downloaded the lollipop update but the phone would heat up to the point that it would overheat. Naturally so, once the phone overheats, it would freeze, lag, become sluggish or shut down to prevent further damage.

According to him, he attempted to fix the freezing problem by restarting the phone but it won’t boot up any longer. We ruled out that it’s just a “boot up” problem because the phone was functioning fine prior to the attempted restart. Apparently, the hardware is fine and it’s obviously the firmware that is at fault here.

This post will guide you through troubleshooting this problem and while I want to get this issue fixed, I will not suggest any procedure that may compromise the safety of the device. All procedures will be directed to making the phone boot up. So you could understand better what the problem is, here’s the actually message from our reader:

After downloading the lollipop update recently, my phone would heat up and become overheated to the point that it would freeze. So to fix the solution I decided to restart the phone. This did not work so I decided manually restarting it by completely turning it off and back on again would be better. I turned it off and tried to turn it back on again, but now it won’t even boot up. There is absolutely no response from any lights, the logo does not appear, and the phone does not vibrate no matter what buttons I hold down. I tried holding down the volume up button, home key, and power key and there was still no response.

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S5 Troubleshooting page as we’ve addressed hundreds of problems in the past. Find issues that are the same or related to yours and try the solutions we provided. If those solutions won’t work, then fill up this form and hit Submit to contact us. Be sure to include all necessary details so we can provide appropriate and more accurate solutions.

Troubleshooting

The purpose of this troubleshooting guide is to know if the phone can still boot up. The owner said the phone was heating up or even overheating, so if all troubleshooting procedures fail, there is a chance the overheating may have somehow affected some of the phone’s hardware components.

The first thing you should do is the soft reset to drain electricity stored in some components and refresh the phone’s memory.

  1. Remove the back cover and pull the battery out.
  2. While the battery is removed, press and hold the Power key for 30 seconds.
  3. Place the battery back in and the back cover.
  4. Attempt to turn the phone on.

If the phone didn’t boot up or if it didn’t respond, then try to plug it in to charge. There is a chance the battery has been totally depleted as such is the case to phones that are overheating. Of course, the very purpose of this step is to make sure the battery has enough charge to power up the phone.

Once the device is plugged in, check if all charging signs show up like the usual charging icon and the LED indicator at the top of the screen. With or without these signs, leave the phone plugged for at least ten minutes to make sure there’s enough charge.

To contact us, fill up this form accurately and hit Submit.

If those charging signs won’t show up, it means there’s a real issue with either the firmware (please note that the firmware plays a big part in charging the phone) or the hardware. But assuming that the device did charge properly but still won’t turn on after ten minutes of charging, try to boot it in safe mode to temporarily disable all downloaded apps. If the safe mode remedy didn’t help, try booting it in recovery mode. It won’t load the usual Android GUI but it will tell you if the hardware is fine or not. Besides, you can wipe the cache partition and/or perform hard reset if you were able to make the phone boot in this mode.

On the other hand, if the phone didn’t show the charging signs, just attempt to boot it in recovery mode. If that failed, then try using a different battery. At this point, there’s no guarantee that it’s a battery problem so if you could just borrow from a friend, that will save you from spending a few dollars. The other option is, of course, seek help from a technician especially if you don’t want to buy a new battery for testing.

However, if the phone powers up but can’t boot up successfully, try booting the phone in safe mode and/or recovery mode. If your Galaxy S5 can boot in any of these modes, there’s a chance you fix the problem with master reset. Otherwise, you also need a technician to reinstall the firmware but based on your description, I think the problem couldn’t reach this far.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 shows charging sign but drains the battery even if plugged in & other charging issues

We’ve already seen a lot of charging related issues with Samsung Galaxy S5 (#Samsung #GalaxyS5). Some owners complained their phones don’t charge at all, some said theirs charge very slowly, others reported their devices sporadically stops charging, and a few or our readers told us theirs continue draining the battery even if plugged in.

Samsung-Galaxy-S5-charging-issues

Charging problems may be caused by several factors and the key to fixing them is proper troubleshooting. Good thing Galaxy S5 has a removable battery because it is often one of the causes. A busted charger or a broken USB cable may also lead to this issue so they must be checked thoroughly before anything else.

I will include a few charging-related issues in this post. If you’ve emailed us regarding this problem, try to check below as your concern could be among the ones I addressed here. In case you have other concerns, visit our Galaxy S5 troubleshooting page as we’ve already addressed hundreds of problems before. We may have already answered your questions but if not yet, find issues related to yours and try the solutions we provided. If they won’t work for you, then contact us as we are always willing to help.

Battery drains while charging

Problem: I am having problem charging my phone Galaxy S5 , when I connect the charger my phone shows the lighting bolt the red light and charging: 36% appears at the bottom but it is not charging instead its like the charger drains the whatever battery I have like if it is 36% it will go to 35% in no time. I know nothing is wrong with the USB port of my phone because when I connect it with USB cable to my laptop it is charging and I also know the charger is working because when I take out the battery put it in the extra battery charger and connect the same charger which is not charging my phone to the extra battery charger it charges the battery. Can you please help I don’t want to take out my phone battery every time it needs to be charged and neither can I connect my phone to the laptop to charge it every time.

Troubleshooting: There’s one very basic thing to do–turn the phone off and charge it. Assuming the phone charges fine when it’s off, then the problem can be traced down to either the firmware or some apps. In this case, you need to isolate the problem by booting the phone in safe mode. By doing this, you will know if some apps drain the battery faster than the charger can push or if it’s the firmware that has some issues.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges at a normal in safe mode, then it must be some apps that drain the battery. There were a lot of reports of problems like this and you have two options here: either to uninstall suspected apps or to immediately perform a hard reset.

Hard reset will delete all your apps and that will take care of the problem. However, you need to backup all your data as they’ll be lost during the process including your photos, videos, files, music, etc.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

But in case the phone won’t charge properly when turned off or if in safe mode, you still need to reset it and if the problem remains, then you need help from a technician.

Galaxy S5 randomly turns off

Problem: My phone will just turn it’s self off and the only way to get it back on is if I take the battery out or if I plug in the charger. And also it won’t show me my sent text messages but only on certain contacts. I can’t use maps and Pandora at the same time because it will reset my phone and half the time my phone just won’t work. I use to love android but this is making me want to get a different brand. I really hope you can help me.

Troubleshooting: The random shutdown is a serious one, or at least, more serious than other problems you mentioned, so let’s try to fix that problem first.

More often, cases like this are caused by a damaged battery. I don’t know how old your phone is but if the phone turns off without warning and the battery percentage fluctuates, then it’s time you bought a new battery.

The other possibility is that the battery is just somehow loose and the random shutdowns occur when the phone is shaken up a bit or held in a certain way. While it’s recommended to buy a new battery that fits perfectly, the unconventional way of fixing this issue is by inserting a piece of paper so the battery wouldn’t move and loses contact with the receptors.

This one’s a long shot but there were reports that random shutdowns may also be caused by a firmware issue. Thus, a hard reset is necessary. This, too, will fix other problems you have. The steps are provided above.

New Galaxy S5 drains battery quickly

Problem: Well I recently bought an S5 and I’ve noticed that the battery drains quite quickly. On standby the battery drains slowly it drops 1% every hour, but when I’m on Wi-Fi, on various social media and a pinch of brightness the battery drops like 1% every 2 minutes or maybe less. I’d like to know if it’s how I recently got the phone that the battery drains this way and after some charging cycles the battery may drain slower while I’m using it or if i need to purchase a new battery. Are there any tips you all can give me in which I can improve my battery life? Is there anyway I can calibrate my battery which a specific charging routine? On what percent should I charge my phone to ensure proper battery life?

Answer: Battery consumption is totally dependent on how you use your phone or how many apps are running in the background. As you said, if the phone is on standby, the battery drains slower. That’s an indicator that the battery is probably fine. But continue observing the phone. You may try doing a factory reset and observe the pace when no third-party apps are installed.

Galaxy S5 won’t turn on

Problem: After backing up my S5 I decided to factory reset and wipe my data using the 3 button method where you press the volume, home and power key after doing so I then used the same method and rebooted my phone via the three button method… Once restarted I realized I forgot to change my sim card and so I removed my battery and switched simple cards … Once replaced my battery my phone wouldn’t switch on, the battery was pretty low at the time so I let it charge a bit (even though I couldn’t see any LED lights ) and after a while tried switching it on again and even attempted the three button method but nothing happened, tried switching batteries and even checking for dirt in the charging compartment but was to no avail… Please help!

Troubleshooting: The first thing I would do if it were my phone is to remove the battery, press and hold the power key for a minute. And then, replace the battery and make sure it’s connectors touch the phone’s connectors (or just make sure it’s properly mounted), and attempt to turn it on. If this simple procedure failed, try these troubleshooting guides:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How To Fix Samsung Galaxy S5 Not Charging & Slow Charging Issues

Welcome to our focused troubleshooting series that deals with the Samsung Galaxy S5 not charging or charging slowly issues. We have been getting several emails from our readers regarding this type of issue which is why we will address it in this post. The causes of this issue varies from a defective charger, improper phone to charger connection, and even a software glitch. In this installment of the series we will tackle five problems sent to us by email from our readers regarding this concern.

Samsung Galaxy S5

If you own a Galaxy S5 or any other Android device for that matter then feel free to contact us using this form or you can also send us an email at [email protected]. I however suggest using the form since it’s a much easier method.

We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging With Original Charger

Problem: My cousin borrowed my charging box, and charged his phone with another device’s cable and it worked. But when I put the original cable back to the box to charge my phone, it says it’s not the original charger set so it won’t charge. What do I do?

Solution: Sometimes a glitch in the phone software causes this issue. Try to restart your phone first and see if this helps.

You should also check your phone charger port if there are any signs of dirt or lint as this usually interferes with the charging process. Clean it if necessary using compressed air or a cotton bud dipped in alcohol. Do the same for the USB ports of the cord you are using. Make sure that the connection between the USB cord and the wall charger is secured and tight before charging your phone again.

If the issue persists then try to wipe the cache partition of your phone as this issue may be caused by corrupt temporary data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Slow Charging

Problem: I am having problems charging my phone. so i took it to a tech he “fixed” right there in front of me but not sure what he did to fix it didn’t take him but five minutes and showed me on different chargers that it was charging well a week later i am having the same problems and just wondering if you could help me out. when the phone is off it will sometimes charge but if it does it is very slow. So sometimes it will charge and sometimes it wont.

Solution: Try to isolate your charger first by replacing it with another one. If your phone charges normally with the new charger then the old one you are using may be faulty. Make sure to also use a different USB cord as this is usually the first thing that damaged.

When choosing a new charges as much as possible get the original Samsung charger meant to be used with the S5. This means you will need the 2 amp charger with its accompanying USB charging cord.

Next, check the phone charger port for any signs of dirt or lint. A presence of both will usually interfere with the charging process. If you spot any then clean it using compressed air or a cotton bud dipped in alcohol.

Did you by any chance as the technician who previously fixed this issue what the problem was? If the issue was resolved in five minutes then the phone may just have been rebooted. Try to reboot your phone and see if the issue gets resolved.

If this issue is caused by a glitch in your phone software then you should consider backing up your phone data then doing a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Not Charging

Problem: My Galaxy s5 does not charge when it’s connected to the original charger. I’ve trying connecting it to other chargers but it still doesn’t charge. When i connect it to any charger, including the original, it just won’t charge. Please help me. Thank you.

Solution: When you try to use a different charger are you also using a different USB cord? In most cases it is the cord that gets damaged first which is why you should also try to use a different one.

Try to check your phone charging port as well for any signs of dirt or lint. If you spot any then clean it using compressed air or a cotton bud dipped in alcohol.

There are also instances when the battery is already faulty which is why you won’t be able to charge your phone. Try replacing your battery with a new one and see if this helps.

If the above troubleshooting steps fail then you should bring your phone to an authorized service center for further checking as this may already be a hardware related problem.

S5 Not Charging With Other Chargers

Problem: My SGS5 WON’T CHARGE WITH OTHER OEM WHITE SAMSUNG CHARGERS, MY SISTER GAVE ME AN OLD CHARGER THAT WENT TO HER SAMSUNG NOTE 3 PHONE SHE HAD A FEW CHARGERS THAT WERE FAIRLY NEW N SHE GAVE ME ALL OF THEM SEEING HOW SHE DIDN’T NEED THEM ANY LONGER, N NONE BUT ONE WORKED ONE PINK ONE THAT WASN’T AN OEM SAMSUNG CHARGER, IT WAS AN EL CHEAPO CHARGER. WHY IS THAT? I DON’T UNDERSTAND WHY OTHER CHARGERS IDENTICAL TO MINE WON’T WORK IN MINE ALL THE TIME BC I HAVE ONE SAMSUNG OEM CHARGER N ITS TEARING APART WHERE IT BENDS OUT OF THE BOTTOM OF MY PHONE SO I TAPED ELECTRICAL BLACK TAPE THERE N I HAVE SEVERAL NEW CHARGES THAT ARE JUST LYING AROUND BC THEY WON’T WORK, IT BAFFLES ME REALLY. MY BROTHER N LAW SAID HIS CHARGER WOULDN’T WORK ON HIS WIFE’S PHONE N HERS WOULDN’T WORK ON HIS. SO IS OUR PHONES SYNCED TO OUR ORGINAL CHARGER ONLY IN THE OEM DEPART. PLEASE LET ME KNOW SOMETHING ABOUT THIS BC ITS DRIVING ME CRAZY

Solution: The latest Samsung models have a built-in protection that detects the amount of power that comes in from a charger. This helps protect the phone from damage. If the power falls within a specific range then the phone will charge however if the power falls below or is above this range then either you will get an error message prompting you to use an original Samsung charger or your phone won’t charge at all.

Since most of your other chargers don’t work then it could be the that their power output is not within the acceptable range. Another factor that contributes to the chargers not working is the USB cord attached to them. Try using a USB cord that is known to work with your phone with the other wall chargers and see if it works.

S5 Not Charging Properly

Problem: Hi, I am using Galaxy S5 from the last 8 months. From the last 2 months I have observed my phone is not charging properly most of the time. that is after one hour, it is charging only 20%. Occasionally it is charging fast. Suggest me the solution to resolve this problem.

Solution: The first thing you need to do is to check your phone charger port for any signs of dirt or lint. Do the same with the wall charger and USB cord ports. Clean if necessary using compressed air or a cotton bud dipped in alcohol.

If the issue persists try using a different wall charger and USB cord. you should also try charging your phone through the USB port of a computer and check if the issue also occurs.

This could be also be an issue with your phone software. Try to start your phone in Safe Mode first to check if a third party app is causing this behaviour.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur then it’s most likely caused by an app. Find out what app is causing this and uninstall it.

If however the issue still remains then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Email us at [email protected] or contact us using this form . We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Problems, Errors, Glitches and Ways To Fix Them [Part 9]

Samsung-Galaxy-S5-Problems-9

We started publishing support articles for Samsung Galaxy S5 last month but we didn’t think we’ll receive hundreds of emails after the first part. Now, we’re on the 9th part of our troubleshooter series and basing on the number of emails we have now, we may reach up to the 30th part in just a matter of two or three months. So, if you’ve already emailed us about your problem, please browse this post and the first 8 parts by visiting our Galaxy S5 Troubleshooting page to know if we’ve already addressed your concern. If you can’t find it anywhere in our site, please wait for our next posts.

For those who just tuned in, we are always open to your questions and problems. Feel free to email us via [email protected] as we provide free support and advices to your Android problems. But please provide as much details as possible so that we can easily and accurate assess your problem. If you prefer to be helped via social media, post your concerns on our Facebook wall or Google+ page.

There are ten problems addressed in this post, click a link below to jump to that problem:

  1. Galaxy S5 Randomly Shuts Down
  2. Galaxy S5 Drains Battery While Charging
  3. Galaxy S5 Mobile Data Not Working
  4. Galaxy S5 Automatically Connects To Available Networks
  5. Galaxy S5 Power Button Is Stuck
  6. Galaxy S5 S Health Has Stopped Error
  7. Galaxy S5 Camera Failed Error
  8. Galaxy S5 Screen Is Unresponsive / Frozen
  9. Galaxy S5 Shows Update Install Interrupted Error
  10. Galaxy S5 Gets Too Hot

Galaxy S5 Randomly Shuts Down

Problem: Hi droid guys! I own the new Samsung Galaxy S5. It’s a great phone with features I really like. It’s been with me for about three months now and there are times everyday that it would just shut down without warning. I mean, the screen just go dark and the phone won’t respond when I press the Power / Lock key. Of course, I will hold the Power key to turn it on again. There are times when it shuts down 3 or 2 times a day but most of the time it shuts down only ones. I know you guys need more details but this is the only information I got as I don’t have a clue what causes the problem and don’t have an idea why the phone shuts down in the first place. If you can help me with this, I would be forever grateful. Thanks guys and keep up the good work! You can help a lot of people with what you’re doing! — Joyce

Related Problem: Hi. My Galaxy S5 is acting weird lately. It will turn off on its own and I don’t know what’s causing this. There were times that it turned itself off while sitting on a table without being used and there were also times that the screen just suddenly went black while I’m using the phone. Do you know how to fix this problem? If so, please help me as it’s super annoying to have a phone that doesn’t function like it used to. Thanks. — Luke

Troubleshooting: Hello Joyce and Luke. You two, basically, have the same problem and the thing both of you don’t have any clue what’s happening with your phone. We, too, can’t figure out what’s causing the “random” shut down as there were no reported bugs that have a symptom like the one you have in your phones.

Close observation is the key to knowing what causes the problem and it would also lead to the discovering the fix. I suggest you continue using your phone but this time, be mindful of the apps you’re using when the phone turns off. After that, boot the phone in safe mode and wait for the phone to shut down on its own. In case the Galaxy S5 won’t shut down when in safe mode, try disabling the apps you were using when it turned off, one of them may be the culprit.

The thing is, if the problem won’t occur when in safe mode, it is more likely that one of the third-party apps is causing the problem. However, if the phone still has the same issues even in safe mode, it’s probably a firmware issue. In this case, a factory reset can fix the problem whether it’s caused by a third-party app or just a minor firmware glitch.

Galaxy S5 Drains Battery While Charging

Problem: Hey droid guy. So I’ve been having a couple of charging issues with my Galaxy S5. One issue was the charger (I bought a new one) the next issue was my charger port (which I tightened and it helped…. somewhat). My outstanding issue is the fact that my phone loses battery WHILE on the charger as I’m using my phone even if only one app is running. I’m sure using my phone while charging it isn’t the best idea but this wasn’t an issue between 6/7/2014 and now. I have been using my phone at the same intensity since I got it. Any and all of your help is greatly appreciated. — Mike

Related Problem: I’m not sure if you’ve already addressed this issue before but if so, please point me to that page. Anyway, my problem is that my Galaxy S5 is losing battery even if it’s being charged. I plug it in to charge at night and leave it plugged in overnight, in the morning it shows its battery is charged up to 60% only. There is obviously a problem however you look at it. Again, if you’ve addressed this issue before, just point me to the right direction. Otherwise, your advice will be appreciated. Thanks in advance! — Julius

Troubleshooting: Hey Mike and Julius. One way to look at this problem is that apps and services are draining more battery than a charger can push in. But of course, you need to verify that it’s really the case and to do that, try charging the phone without using it. If it charges normally, then the screen may be the reason why the battery drains faster.

Now, in Julius’ case wherein the phone can charge up to 60% only overnight, I suggest you boot the phone in safe mode and try charging again. When the phone is in safe mode, all third-party apps and services are temporarily disabled and that would lessen the load, which means the phone will charge quicker. If this is the case, there are apps you downloaded from the Play Store that eat up the battery faster than others. More often, game apps with enabled notifications are doing this. However, if the phone still won’t charge normally while in that state, then we’re looking at a possible hardware issue.

For Mike, it could be a battery or port issue since he already has a new charger. Julius, on the other hand, needs to try a new charger. I know our suggestions aren’t conclusive but that’s the best we can do when it comes to this problem because we can’t physically observe or troubleshoot the phone.

Galaxy S5 Mobile Data Not Working

Problem: Hello my S5 has been having this problem I barely use my mobile network but lately I’ve been using it and it’s acting weird for example it works on Facebook but doesn’t work on Whatsapp I have to restart my phone and open Whatsapp for it to work for a little I don’t know if it’s cause whatsapp have been optimized for Android Lollipop idk if that’s what’s causing the problem cause YouTube also doesn’t work so if you know something about it please help. — Saul

Related Problem: Hi. My Galaxy S5 is getting its service from Verizon but I bought my phone off eBay. The call and text functions are working properly. The only problem I have is internet connection especially when I’m using mobile data. When I’m connected to a wifi network, I can browse and receive my emails but when I use mobile data, nothing is coming through. I’m pretty sure my plan includes unlimited data so it’s not my account that has an issue. Can you help me with this please? — Jan

Solution: Hey Saul. I’m not sure if this problem is with the network or app-related but the first thing I want you to do is verify if you have an internet connection. While connected to mobile network, try to check your email or browse the web just to know if you have an active internet connection, if there is, try to force close Whatsapp and open it again. If the problem persists, clear its cache and data or uninstall it and download a fresh copy from the Play Store.

Jan, your problem has something to do with the APN settings as it was not primarily set to work with Verizon. I understand it has already been provisioned as you can now use both text and call functions but somehow, something went wrong during the process. I suggest you call Verizon and ask for correct APN for your phone. After you have the correct settings in your phone, you will be able to use data.

Galaxy S5 Automatically Connects To Available Networks

Problem: I have an S5, I’ve seen many forums talking about wifi not connecting or being slow and what not. My issue is my phone automatically connects to any available network I get near, and yes I have auto connections turned off, but doesn’t seem to help. Any ideas? — Sam

Related Problem: Hi. My Galaxy S5 always notifies me of available WiFi networks and it’s very annoying. I live is a place where every household has wifi so it’s inevitable that my phone can find new networks especially that I always delete networks that aren’t mine. How can I stop my phone from recognizing these networks? Is it even possible? Thanks. — Gill

Solution: These problems may not be the same but they can be fixed by the same solution. The following steps will disable your phone’s capability to scan for available networks. Not only can it fix the problem, it will also improve your phone’s battery life:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Always allow scanning”.

That’s it.

Galaxy S5 Power Button Is Stuck

Problem: Hi guys, I’ve been looking through all your S5 Errors and Glitches post. I haven’t found anyone with a similar problem to mine, so I’ve decided to send mine in in hopes of a solution. About a month ago I switched from iPhone to Android and have been enjoying my new freedom. But one problem I’m having is my power button becoming unresponsive. I can’t put my phone to sleep or turn it off, though the rest of the phone works fine. This happens about every other day or so. And the only way to fix this is to remove my battery, but that requires me to take off my extremely stubborn case. Any suggestions would be great. Keep up the awesome work guys – Jamie

Related Problem: I’ve been browsing the web for days now hoping to find a solution to my problem and I found your page. First of all, thank you so much for offering this free support. Aside from thousands of forums, yours is the only site that seeks to help its readers. Keep it up.

Now, about my problem, my Galaxy S5 won’t respond when I press the Power button; it won’t lock nor turn off. For now, I keep it a point to check every and then the battery because I’m afraid that I cannot make it to boot up once it shuts down. So, once it reaches 20%, I will charge it. It’s been more than a week now that my phone hasn’t been rebooted nor turned off and there were times when a couple of apps crashed. I was able to force close them but the phone seemed to have slowed down. Perhaps rebooting the phone can make its performance better again but the Power button just won’t function. What should I do? Thanks. — Matt

Suggestion: Jamie’s case may be just a stuck button since the problem happens sporadically. However, Matt’s is obviously a more serious issue, but still it may still be just a stuck button issue. More often, stuck Power button is caused by the case. There were also cases that button wasn’t properly aligned. Pressing the button many times can often fix the problem since it loosens the gap between the key and the case. However, if it doesn’t a difference, I suggest you immediately let the phone checked by a technician, especially in Matt’s case, because we might be dealing a damaged Power key. The key can be replaced as Galaxy S5 uses a universal Power key so you won’t have to pay much to have this problem taken care of.

Galaxy S5 S Health Has Stopped Error

Problem: Hi there! I have had a problem with the S Health app since i updated it. I am on the S5 and S Health just wont open. When I try opening the app, “S Health has stopped” pops up. This happens when i boot my phone too. I have tried clearing the memory but it is still the same.– Sindre

Related Problem: Hi guys. I’m so happy I found your site. I’ve spent two days trying to find solution to my phone. My Samsung Galaxy S5 is popping up an error message every time I open the S Health app. This feature is one of the reasons why I bought this phone since I walk for an hour daily. However, when I launch the app the error message “Unfortunately, S Health has stopped” will show and when I touch OK it will close. My phone is new, about a month old, so I’m really disappointed with this error message. If you can help me, please do. Thanks. — Mary Jo

Troubleshooting: There were a lot of reports that the S Health app crashed after their phones were rooted using Xposed and Towelroot. So, basically, there’s an issue with how the phone was rooted and if your phone has been rooted using any of these procedures, then you might consider unrooting it until the problem was addressed by developers who authored these procedures.

However, if your phones weren’t rooted and this problem happens, then it is most likely that there is an app that’s conflicting with the functions of S Health. Try to boot your Galaxy S5 in safe mode and launch S Health from there. If it runs fine with all third-party apps disabled, then one of those apps is causing the problem. However, if the problem persists, you really need to perform factory reset to bring the phone back to its default settings.

Galaxy S5 Camera Failed Error

Problem: Greetings. I bought the Galaxy S5 few months ago. The screen is stunning and it’s really a fast machine. However I always encountered problems with the camera. There are a few times when I switched on the camera it’ll say ‘Camera Failed’ or the whole screen just stuck. I missed a few great scenes because of the malfunction of the camera. I hope that I can know the solutions to the problem. Thank you.

Related Problem: Hello. I’m not sure what I did or what happened to my phone but starting yesterday, it keeps giving me an error “Camera Failed” every time I open the camera app. I’m really desperate to have this issue fixed so if you know how, please help me. Thanks.

Troubleshooting: The thing about this problem is that it could be just a glitch with the Camera and other related apps or it’s a problem with the sensor itself. The first thing you should do is clear both the cache and data of the camera app. If that doesn’t work, backup your data and perform factory reset.

Now, after the reset and the problem still persists, contact your provider or retailer about it and have it checked. There were models of Galaxy S5 that have faulty camera out of the box. It’s possible you got one of those.

Galaxy S5 Screen Is Unresponsive / Frozen

Problem: Good morning, thank you for providing this service. I just picked up an S5 on Ebay. The original owner bought the phone in July. At this point, the touchscreen is unresponsive. No matter what I do to the screen, nothing happens. I went the process of hard resetting, but now it’s stuck on the welcome screen. Is there anything I can do to fix this?

Do you have any idea what could cause this? I am set to return the phone back to the original owner, but before I go through all of that hassle, I want to see if there’s anything I can do to get the phone going. Thank you, Marcia.

Related Problem: Hi droid guy. I was using the phone today when the screen suddenly froze and touchscreen won’t function anymore. I pulled the battery out for a while then placed back in, then turn the phone back on. It was okay for a few hours then it happened again. I can’t figure out what caused it since I’ve been using the phone with the same intensity since the day I bought it. Do you know how to fix this problem? — Jason

Troubleshooting: Marcia, if the phone was like this when you got it, then there’s no reason for us to troubleshoot as it may have issues already before you bought it. However, if it was working fine but the screen became unresponsive for no apparent reason, there could be some conflicting apps or services that crashed. It’s a good thing you did factory reset. Now, since it’s stuck while booting up, I need you to boot the phone in recovery mode and wipe the cache partition and then perform factory reset from there. To return the phone to its previous owner is, of course, your call.

Jason, I believe there’s an app that causes this problem to your phone. Try booting the phone in safe mode and observe closely if the problem still happens. Factory reset may be needed should the problem happen even in safe mode, otherwise, you just need to find the app that’s causing this trouble and uninstall it.

Galaxy S5 Shows Update Install Interrupted Error

Problem: Hello, I am have a problem with updates on my Galaxy S5. I took it to the ATT store and they are unsure of what the problem was. When I try to install the new update, it tells me the update was interrupted. It goes through everything, even restarts and then does not complete. Any thoughts? There is plenty of storage so that shouldn’t be an issue. I’ve only had the phone for 3 months and have never updated. Thank you, Shannon.

Related Problem: My step son has the new Galaxy S5. The phone kept telling him he had an update and when he tried downloading and installing the update the phone would download the update but would not install it. I just got a phone call from him saying his phone just shut down and restarted and when it came back on he had lost all of his contacts. Any suggestions? — Angela

Solution: Hi Shannon. That problem resulted from the fact that AT&T allows only users to download and install updates within 24 hours. Just set the date forward (a day) and try to download the update again. If the same thing happens, clear cache and data of Download Manager and try again. That should do it.

Hi Angela, obviously the process may have deleted some data in his phone. We don’t know if the phone still turns on or boot up but let him try booting the phone in safe mode and if it can boot up successfully, have him back up all his data. After that, let him boot the phone in recovery mode and perform factory reset from there. If there is still an update notification after the factory reset, tell him to download the update before re-installing all his apps.

Galaxy S5 Gets Too Hot

Problem: I have a problem i wanted to report to you guys and there is a very drastic reason why. That reason is because it happens all the time and when it does it drains my battery and it sometimes gets so bad it starts to kind of burn my thumb. I have not yet found a way to fix this. Although i have never gotten a overheat warning or a warning telling me my phone is to hot. My S5 gets to hot and stays to hot and it drains my battery and makes me worry its going to break my SD card or make my SD card worse than it already is (my sd card is samsung 32gb and everytime I restart my phone it shows my sd card is damaged and i have to reformat it) and it makes me worry that its going to burn itself up and never work again. I just bought it maybe a little less than a year ago from AT&T. I hope u will be able to help me and the massive amount of other people experiencing this problem. I hope u will be able to respond to this but if not. Thank you for taking your time to read this. — Dacota

Troubleshooting: Hi Dacota, if you’re always getting the prompt telling you that the microSD card is damaged, then the phone is having trouble reading it and there is a chance it’s the reason why it gets too hot. I suggest you remove the microSD card first and observe the phone closely to know if it still gets hot. If so, boot it in safe mode and observe it again and in case the problem persists even in that state, then the processor may always be in hyper-drive and that’s what causes the phone to overheat. Since we don’t know for sure which function, app or service that’s causing this trouble, backup your data and just perform factory reset. However, if the problem was fixed when you removed the microSD card, then it’s time you bought a new one.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Galaxy S5 shuts down on its own, more power charging issues

s5

Are you experiencing charging issues on your #Samsung #GalaxyS5 phone? If yes, this article may help you in finding the solution that may have evade you until this time.

Below are the issues discussed in this post:

  1. Galaxy S5 shuts down on its own
  2. Galaxy S5 no longer charging using the original charger
  3. Charging port on Galaxy S5 not working properly
  4. Galaxy S5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 shuts down on its own

Hi, so from around three days ago my S5 suddenly started shutting off randomly. Whenever I try to start it up again it’ll have the starting up animation but then just shuts off again, or it’ll play the starting animation twice before shutting off again. I’ve realised that the longer I leave it before trying to start up again the longer it stays alive before flatlining again, but usually only 1-5 seconds.

If I restart it immediately it won’t even make it to the lock screen, it’ll just shut off again. Most recently the phone just shut off at 43% percent and kept looping every time I tried to open it. The battery drastically drained during these loops – going from 43 to 13% within 5 minutes. Phone only managed to open again after I put it on charge.

I should mention that my brother bought this phone for me off eBay and it did have some initial problems which I (admitted stupidly) didn’t send back to the guy when I discovered it because I didn’t want to bother my brother after he had spent so much money buying it for me. The issues was that it wouldn’t be recognized by the laptop when I connected it (wasn’t the charger or laptop’s problem). The earphones and charger that came along with it broke pretty quickly too so I guessing that this phone isn’t fully…authentic? But other than those problems it’s been working fine until now.

So I just wanted to check with you guys if this is a problem normal Samsung S5 might face as well (assuming that I am correct that my current phone isn’t authentic).

Oh the phone was also rooted when I got it if that means anything. So is this a normal issue? Can it be fixed? Or is my phone a dud that I should probably toss out? Sorry, really inexperienced with this type of thing. — Jessica

Solution: Hi Jessica. Before we give you the list of things that you can do to fix the real problem, it is worth mentioning that the random reboot issue is only a symptom. Your first task is to narrow down the possible variables until the cause has been identified. An issue like yours can be due to a hardware malfunction, or a software glitch. To start, try verifying if the issue is at software level.

Boot your S5 in safe mode

Since the phone randomly reboots if you try to turn it on in normal mode, consider restarting it in diagnostic mode, also known as safe mode. While in this mode, your phone will not be running third party apps. If your phone won’t reboot randomly while in this mode, that’s an indication that our hunch is right. To boot in safe mode, please do these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

To effectively fix the issue after you’ve discovered that one of your apps is the reason behind the trouble, simply uninstall suspect apps until the issue has been eliminated.

If the problem remains even when in safe mode though, proceed to the next solution.

Wipe the cache partition

Cache partition, also known as the system cache, is a repository of files used by the device to load apps quickly. If some of the files becomes corrupted, problems may arise. Wiping the cache partition can be done safely and you will not lose your personal date. Here’s how you do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Restore firmware defaults via factory reset

Another possible solution for this problem is by wiping the phone clean and start fresh again. This can be done by doing a factory reset. If you haven’t done it before, here’s how to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Boot in download mode and reflash another/stock ROM

The last software troubleshooting that you can do is try to install a different ROM from the one that you have. Since your phone has been rooted, you can also consider unrooting your device to see the difference. The goal is to see if modifying the firmware to something different will eliminate the possible software problem.

Have the phone checked for hardware problems

If nothing changes after doing all the software stuff above, make sure to seek help from professionals. There might be a hardware component that’s not working properly causing the phone to shut down on its own.

Sometimes, a faulty battery can also lead to random reboot issue so try to see if using a different one can fix the problem.

Problem #2: Galaxy S5 no longer charging using the original charger

I am currently experiencing my original phone charger not charging my phone. Not even a 2.0 USB will charge it. Got home this evening went to put phone on charger at 6% and said phone not compatible with charger.

Did a reset and still not working on original charger mine or my wife’s charger. Went to put on a 2.0 USB and same issue except it said Downloading with a Green symbol looking like Task manager (which I don’t have on my phone).

I removed battery and put battery in my wife’s phone. Charged fully, put back in my phone and started up. Went to battery under settings and battery life says 3 hrs at 95% and wife’s says 3 hrs while her phone is at 30%.

I know this is not an accurate count but I’ve never seen my phone battery grid at a 45 degree angle decrease before.

I did hard reset on phone but had to wait  15-20 minutes after several attempts of 2-5  minutes with battery out before I placed it back in phone. battery life says the same decrease. I’m going to leave unplugged for the night and see what happens. How do I know if it’s the battery, charging port issues, or even software issues?

On another note, we can’t connect my wife’s phone to Wi-fi. I’ll removed connected devices from our hotspot 4GLTE Pantech. Her Tablet, and my phone pick it up but when I try to connect hers it just says connecting and then kicks out. I believe authentication error from reviews I’ve read and  didn’t know S5 had these problems. I guess we’ve been really blessed with our device’s for the last year and a half until now.

I’ve tried troubleshooting for the last 2 hours and can’t get it connected. Even the hotspot which I can’t access online do to admin phone number on device is not pulling up an account. She has same Android version as my phone so I don’t believe it’s that but I don’t what else to do, but back up and reset. Thanks in advance for any help/advice you are able to give us. — Andrew

Solution: Hi Andrew. Inserting the battery of your S5 to your wife’s phone is a good way to determine if there’s a battery issue at hand. The good thing is it looks like there’s none. This means that you must focus the troubleshooting on your phone only. We have outlined the basic software troubleshooting above so make sure that you do them on your phone too.

Do the safe mode procedure first. Try to charge the phone while in safe mode to see a difference. You can skip doing the cache partition if you plan on doing a factory reset. After the reset, make sure not to install anything before you try charging again. If all these potential solutions won’t lead you to a software cause, then that’s an indication that a hardware failure is behind the trouble.

If you’re getting authentication errors when connecting a device to a Wi-Fi network, make sure that you do the basic stuff first which includes the following:

  • Restarting the modem and/or router.
  • Forgetting the network on the device.
  • Making sure that you are entering the correct Wi-Fi password.
  • Verifying that there are no filtering mechanism on your Wi-Fi that prevents a device from connecting (like MAC or IP filtering).

If you are positive that the network is fine and your wife’s phone is not excluded from connecting to the local network, you can start to troubleshoot the phone by doing the same procedures mentioned above. Any of these potential solutions should fix it.

Problem #3: Charging port on Galaxy S5 not working properly

My phone was charging last night and functioning fine. I tried to charge it this morning with every Samsung cable and socket and it wouldn’t happen. I turned my phone off and took out the battery, I cleaned and played around with the charger port using a toothpick. While my phone was off and I attempted to charge it again the lightning bolt sign would flash on and off again but the phone wasn’t charging. Finally, I pushed the cable really hard into the port and it started charging but I have to keep holding and pushing the cable for my phone to charge. Please any suggestions. — Riana

Solution: Hi Riana. The charging port might be damaged and causing loose connection everytime a charger is inserted. Make sure to have the phone checked by a qualified technician. If the phone is still within the standard one-year warranty period, try to call Samsung and ask for a replacement instead.

Problem #4: Galaxy S5 won’t power on

So I cracked my screen a month ago and got it repaired today. I also got a case for it and a tempered glass screen protector. The phone was working when i got it as i turned it on and the dead battery sign was on it. I came home and charged it and it was charging fine. I then took it off charge for a moment and the phone completely went blank. I put it on charge and nothing happened. I have now put it on charge for roughly an hour and a half and still i try turning it on and it has not worked. I decided to search on the internet and some of the ways were to hold the lock and home button together for 10 seconds, hold the home and volume down button and did it but nothing seems to work. Not sure what is happening and it is too late to go to a repair shop as they will all be closed. — Harris

Solution: Hi Harris. We apologize if our answer will not reach in time but as you may have noticed by now, we don’t provide immediate solutions. It can sometimes takes days or even weeks for us to be able to compile and write a post for a particular issue.

Anyway, as far as possible solutions are concerned, you can try to do the basic software troubleshooting suggestions above first. If not one of them works, that’s a sign that you may have a hardware issue at hand and you need to have the phone checked.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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How to fix Samsung Galaxy S5 that won’t charge properly, Power Sharing notice popping up

This post will address a couple of charging-related issues with the Samsung Galaxy S5. These problems could also happen to you or perhaps, since you found this post, you may be experiencing the same issues with your phone. Well, read on so you could learn how to troubleshoot problems like these.

Galaxy-S5-Power-Sharing-Notice

Just an overview, the first issue I’m going to address is very common. According to the owner, the phone charges (or not charges) intermittently and she has to hold or wrap the cable around the phone to make it charge.

The second issue I cited here isn’t really common but it could happen to you as well especially that it is not exclusive to Galaxy S5. It has something to do with the capability of Galaxy devices to “share power.” Our reader said that there’s a Power Sharing notice that pops up and the phone won’t charge.

Before we go deeper into these problems, if you have other problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of problems we already addressed before. There’s a big chance your problem is one of the issues we already answered before. Try to find problems related or the same as yours and try the solutions. If they didn’t work for you, then feel free to contact us by filling up this form. Remember that the more information you provide, the more accurate our solutions are.

Samsung Galaxy S5 won’t charge properly

Problem: “My phone all the sudden stopped charging properly. When I plug it into any outlet or pc it will not consistently charge. I have to wrap the cord around the phone or hold the phone in a certain angle for it to charge. I am trying to figure out if it’s a battery issue or is something wrong with the charging port. I have taken out the battery for a bit then put it back in. It fixes temporarily, but then it goes back to doing the same thing. what can i do and what could be wrong? Thanks, Jess.”

Troubleshooting: Actually, there are two possibilities here: either it’s the cable that has a problem or the USB or utility port. To make it easier for you to determine the problem, try to use a different USB cable to charge the phone and see if the problem persists. If not, then you should buy a new cable.

However, if the problem is with the USB port, try to find out if it’s just loose or it needs intervention from a technician. Try to plug the cable and twitch it a little bit to see if there’s some kind of a play when you do so and if there’s none, then it may need to be re-soldered. Otherwise, using a different or new cable will fix the problem.

MORE SOLUTIONS: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Power Sharing notice keeps popping up

Problem: “Suddenly this afternoon my phone stopped charging. It was charging fine at home this morning and in the car when I left. Now it gave me a message about power sharing in the car, won’t charge there or in the house. It can’t be a sudden surge of bad batteries. I am getting ticked off. Job hunting and I desperately Need my phone to work!

Troubleshooting: First of all, for the benefit our readers who don’t know what this notice is all about, the following is the actual notice: “Power Sharing: You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application.

The thing is this problem may happen regardless if the Power Sharing app is installed or not. The first thing you need to do is boot the phone in safe mode to see if the notice would pop up.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the notice didn’t pop up when you booted your phone in safe mode and it happens that you installed the app, then just uninstall it and the phone should be fine after that. Otherwise, you need to perform hard reset as there’s a conflict with the firmware.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Thanks for reading.

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Samsung Galaxy S5 Stopped Charging Issue & Other Related Problems

The #Samsung Galaxy #S5 is one of the best smartphones available in the market that has a long battery life. Sporting a 2800 mAh battery, this phone can easily provide its user around 27 hours of 3G talk time, 9 hours of web browsing, and 11 hours of video playback. When used moderately the battery can last a whole day requiring a recharge the following day.

Samsung Galaxy S5

Charging the phone is quite easy as all that needs to be done is to connect it to its wall charger. There are however instances when the device refuses to charge. This is what we will tackle in today’s post as we aim to resolve the Galaxy S5 stopped charging issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.5 Stopped Charging

Problem: Yesterday after snowboarding my phone stopped charging because it says the battery is either too hot or too cold. It changes, even if the battery has been sitting at room temperature. It may have gotten some water inside. The phone stays on when plugged in, just doesn’t charge. Also the back button and menu button aren’t responding. I was wondering if I got a new battery that could fix the charging issue, or if it’s something more serious than that.

Solution: You should first check the other factors that can cause this issue before your phone batter. Since you mentioned that the phone may have gotten some water inside the best thing to do is to dry your phone first. You can bury it in a bowl of rice for 24 hours to get rid of moisture that may be present inside your phone. Make sure to take out the battery when doing this.

Once the 24 hours have passed carefully inspect your phone charging port. If it has any signs of dirt or debris then clean it using a can of compressed air or cotton bud dipped in alcohol.

Reinsert the battery then turn on your phone. Connect your phone to its wall charger and see if it charges.

If your phone does not charge then try to replace the USB charging cord. This cord gets easily broken especially if it is bent or coiled repeatedly. You should also try using a different wall charger.

If the phone still does not charge then you should proceed with backing up your phone data and doing a factory reset.

If after the reset the issue remains then it’s time to get a new battery. If your phone does not charge with the new battery then I suggest you bring it to an authorized service center as this may already be a hardware related issue.

S5 Loses Charge Quickly

Problem: My s5 doesn’t keep its charge. I have changed the battery and charger. The new cable charges up the phone much quicker but i’m still losing the charge. After it was fully charged it lost about 10% in 10 minutes without me doing anything.please help. Thanks

Solution: This problem could be caused by some form of corrupt data, a rogue app running in the background, or a process that is stuck.

To resolve this issue try wiping the cache partition of your phone first from the recovery mode. This deletes the temporary data stored in your phone. Check if the problem still persists.

A third party app that you installed in your phone can also cause this type of problem. To check if this is the case you should start your phone in Safe Mode. In this mode only the pre-installed apps in your phone are allowed to run while the apps that you downloaded are disabled. Check if the battery drain issue occurs in this mode. If it doesn’t then there’s a possibility that an app is causing this problem. Find out what app this is and uninstall it.

If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.

S5 No Longer Charges

Problem: My phone will no longer charge on the charger that came with the phone. This happened once I returned home from a flight. Nothing out of the ordinary happened to my phone and it works fine. I turned off the phone and tried to charge with power off. The icon shows up on the phone that it is charging but it seemed to drain the battery faster. I took out the battery for a few minutes and replaced with no change. I swapped batteries with my wife who has the same phone without any issues. Her phone will charge with my battery but my phone will not charge with her battery. My phone did charge off my laptop at work for 1 day. It would charge for 30 minutes or so and then stop. I have had the phone for about 1 year now. Any ideas?

Solution: Have you tried using a different wall charger ( with a different USB charging cord) when charging your phone? If your phone still does not charge then try checking its charging port. If you spot any presence of dirt or debris then clean it using a can of compressed air or a cotton bud dipped in alcohol. Check if your phone charges this time.

If your phone still does not charge then backup your phone data and do a factory reset. This troubleshooting step is necessary to eliminate any software related issues that may be causing this problem.

If your phone still does not charge after the reset then I suggest you bring it to an authorized service center and have it checked.

S5 Only Charges If Cord Is Pushed

Problem: I’ve tried multiple cords, chargers, usb ports, etc. The phone charges when I push the original charger into the socket, but if I release the (light) pressure it stops charging. I’ve cleaned the socket, cleaned the cord, etc.  Wiggling the cord does nothing.  Do I need to go through the (lengthy, risky) process of installing a new socket?

Solution: This problem is most likely caused by a defective phone charging port. You need to have this checked at an authorized service center and possibly have it replaced.

S5 Does Not Charge Unless Cord Is Wiggled

Problem: When I plug it in with the charger. I sometimes find it not wanting to change unless I either try pushing the charger in future. Or I sometimes I have. To hang it  or just wiggle it back and forth on the table. But mostly it will not charge at all.

Solution: In most cases just like this the main cause of the problem is a faulty USB charging cord. Try using a different charging cord and see if the issue disappears. You should also check the charging port of your phone for any signs of dirt or debris. Clean the port if necessary using a can of compressed air or a cotton bud dipped in alcohol.

If the problem still persists then the phone charging port may have a problem. Have this checked at an authorized service center.

S5 Does Not Turn On Unless Connected To Charger

Problem: The phone was recently dropped. And now if the phone “flex” it will turn itself off and the only way to turn it back on is to connect to a charger.

Solution: The drop may have affected some internal hardware component inside your phone. You can however try to backup your phone data and do a factory reset to eliminate the possibility of a software problem causing this issue. If the problem still occurs after the reset then I suggest you bring your phone to an authorized service center and have it checked.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Not Charging Issue & Other Power Related Problems

The #Samsung Galaxy #S5 is one of the high end smartphones available in the market that offers an impressive battery life. Its 2800 mAh battery is able to provide around 21 hours of 3G talk time, 9 hours of web browsing, and 11 hours of video playback. Once the battery has run out of charge the first thing any owner would do is to charge the phone. Some of our readers however are experiencing an issue with charging the device which is what we will tackle in today’s post.

Samsung Galaxy S5

In this latest installment of our troubleshooting series we will aim to resolve the Galaxy S5 not charging issue & other power related problems of the device. We have selected some of the issues of this nature sent our way and have provided the best troubleshooting steps that needs to be done below.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Use The Original Cord & Charger To Receive Faster Charging Error

Problem: Sudden appearance of Pop.up stated “use the original cord & Charger to receive faster charging” began when on & plugged in.  I turned off, that night it only charged 56%!!! I’m freaked about it.  1st Pop.up appears whether on or off.  If cord isn’t just right (like in a straight line, etc)  will not charge. 2nd. Declining charge received per charge. 3rd charge Held for declining amt. of time (26% gone in under an hour).  4th Afraid I’m frying equipment  (battery, charger, cord, ?software?). 5th I am a recent widow (husband was paralyzed & had CKD, both medical accidents) & I’ve just received dx of kidney failure too, only 56!  Thus. Med Testing now & can’t work…phone under warranty, pd insurance yet Verizon recommends I sent cell to Samsung.  2.5 wk turnaround.  Didn’t drop, get wet etc. 1 yr on 12/22/15. PLEASE HELP (LOST 10% Power while typing!  Thank you very much.

Solution: One of the main factors that causes this problem is the incorrect voltage/current supplied by the charger to your device. This usually happens if you are not using the original charger that came with your phone.

However, there are also cases when even if you are using the original phone charge this error message still occurs. In cases such as this the first thing that you should check is the USB charging cord that you are using. This cord breaks easily especially if it is constantly bent or coiled. The fact that the phone charges only  when the cord is positioned in a straight line increases the chances that the USB cord you are using is already defective. Try changing this cord and see if this resolves the issue.

If the problem persists the next thing you should do is to check your phone charger port for any signs of dirt or debris. If necessary clean this using a can of compressed air or a cotton bud dipped in alcohol.

If you have another wall charger available then you can use this as well to check if your phone charges with it.

One other factor that can cause this problem is a glitch in your phone software. If the above troubleshooting steps fail to resolve the issue then I suggest you backup your phone data then do a factory reset.

S5 Does Not Charge Or Turn On

Problem: I was using my phone last night (11/27/2015) and when I awoke this morning it would not turn on or charge.  It worked perfectly before hand and I have tried all your steps to fix it and it does not seem to be working.

Solution: If you already performed all of the necessary steps that we have recommended to fix this issue then this may already be a hardware related problem. Try changing your phone battery and see if this works. If it doesn’t then you need to bring your phone to an authorized service center and have it fixed.

S5 Not Charging

Problem: Phone won’t charge. Showed the sharing power app message. And I don’t know what to do.

Solution: The power sharing app is a new app introduced by Samsung that allows your phone to share its power with another device while using the Samsung power sharing cable. Do you have his app installed in your phone? If you do then try to uninstall it and check if your phone will now charge.

If the problem still persists then try using a different USB cord when charging your phone.

One final troubleshooting step that you can do is to do a factory reset using the phone hardware keys. Make sure to backup your phone data before proceeding. Once the reset is complete try to check if you can now charge your device normally.

S5 Does Not Charge

Problem: My phone will not charge.It has a caution sign.Every time I plug in a charger it show the caution sign. I tried  taking out the battery and charging over night .And when it did work that battery would be at 29 then I’ll pull out the battery and It would  be at 19% .Thank you.

Solution: It looks like your phone may already have a bad battery. You should however check first if the phone software has anything to do with this issue by backing up your phone data then doing a factory reset. This reverts your phone software back to its original condition. Try charging your phone after the reset then check if the issue still occurs.

If the problem persists then you should try to change the battery of your phone.

S5 Does Not Turn On

Problem: my alarm went off this morning then after turning it off, i let my phone sit before trying to use it. I saw that the notification light was flashing so i tried to turn it on to see what the notification was and my phone would not turn on. i tried to take out my battery but that did not work. my phone is still unresponsive

Solution: Try taking out your battery again as well as the microSD card if you have one installed. Press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then try to turn on your phone. If you still get no response try charging your phone using its wall charger for at least 20 minutes then attempt to turn on your phone again.

If the problem persists then you should try using another battery on your phone and see if it works.

S5 Does Not Turn On After Uninstalling App

Problem: Woke up in the morning and phone was working fine. I have a 360 Security app installed and “boost charge” was running. I decided it was annoying so i decided to disable it. Next second the touch screen was not working. I have encountered this before so i tried to restart the phone. Couldn’t do that because the touch screen would not work. So i removed the battery. Put the battery back in and nothing. No light. Phone feels as if it has bricked. I have tried all the troubleshooting ideas. None are working.

Solution: Try starting your phone in recovery mode then wipe the cache partition of your device. You should be able to use the touchscreen in recovery mode. If you are unable to use the touchscreen then it’s very likely that the digitizer of your phone may already be defective. You need to have this replaced at an authorized service center.

If however the touchscreen works in recovery mode but then wiping the cache partition does not resolve the problem then you need to consider doing a factory reset. Take note that this procedure will delete the data stored in your device. Make sure to do this if you have recently made a backup of your phone data.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Does Not Turn On, Charge, & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers figure out how to fix the issues they have with their Android devices. In this latest installment we will tackle the #Samsung Galaxy #S5 does not turn on, charge, & other related problems. Basically, we will be dealing with the power related issues that affects this particular model. If you own this device then you have come to the right place as we will be discussing some common issues and provide the best troubleshooting steps that needs to be done.

Samsung Galaxy S5

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging Yellow Exclamation Mark

Problem: Hello, I was wondering if you could help me. I Googled why my phone wasn’t charging and seen your advice. I took the battery out of my S5 while my phone was on, held the power key in for a minute and then put the battery back in and put the charger in. When I did this, it said the charger was connected but had a big yellow exclamation mark in the middle. I was wondering if you knew why this was. Please help.

Solution: One of the main reasons why you will see an exclamation mark when trying to charge your phone is that the battery is not communicating with the phone. This could be caused by several factors which we will try to determine.

The first thing you need to check is if the battery is properly inserted in the back panel. While it’s unlikely that the battery will be mispositioned it can still happen which is why you need to check if it is securely in place. Open the back panel and take out the battery. Inspect the phone battery connectors. If it is bent or misaligned then try to correct this. If you see any dirt then clean this off with a cotton bud dipped in alcohol. Reinsert the battery making sure that it is properly placed then check if the problem still occurs.

If the problem still occurs then the next step is to check if a possible glitch in the phone software is causing this issue. Try to access the recovery mode of your phone. If you can access this mode then I suggest you proceed with wiping the cache partition of your device. It is also highly recommended that you do a factory reset. This should only be done if you have recently made a backup of your phone data.

If you can’t access the recovery mode or if the recovery mode troubleshooting fails then try to get a new battery. The battery you are using may already be defective which is why the issue occurs.

If the problem still persists at this point then I suggest you bring your phone to an authorized service center and have it checked.

S5 Will Not Charge When Turned On

Problem: I am having charging issues with my phone. It will not charge while turned on. Once I power the phone off it will charge intermittently, you will see the battery icon pop on and off the screen therefore it takes quite a few hours to reach 100% battery. This problem occured out of the blue, the phone was not dropped, got wet in any way I’m wondering if it could have been an App or if it has something to do with not yet doing the latest software update?? Hope you can help! Thanks!

Solution: There are several factors to consider that may be causing this issue. The easiest thing to check first is the phone charger. Usually it is the USB charging cord that gets damaged first which is why you should try to replace this. Make sure that the phone’s charging port is free of any dirt. If you spot any then clean it with a cotton bud dipped in alcohol. Try to charge your phone and check if the issue still occurs. If it does then try using a different wall charger.

Next, check if the phone software has anything to do with this issue by accessing the recovery mode then wiping the cache partition of your phone. This deletes the temporary data in your device which if corrupt has been known to cause this kind of problem.

If wiping the cache does not work then you should consider doing a factory reset using the hardware keys. Take note that you should backup your phone data before performing this procedure as it will be deleted in the process.

A defective battery is also known to cause this type of issue. If the above troubleshooting steps fail to resolve the issue then I suggest you get a new battery.

S5 Battery Drain Issue

Problem: Before, even after the lollipop update my phone battery lasted for a whole day but recently my battery lasts for half a day, and when I go to battery in settings there is a gpsd process at the top of the list, even If I have location disabled. Thanks

Solution: If the GPSD process is on top of the list of battery consuming apps and processes then it means that an app is constantly accessing the GPS function of your device even if the GPS is turned off. If you know of any app installed in your phone that uses a location service or requires a GPS to work then try to disable the app first from the app manager then check on your battery settings again.

If you can’t find the app or if the issue still persists then try to eliminate any third party app that may be the culprit by starting your phone in Safe Mode. In this mode only the default apps are loaded while apps you downloaded are disabled. Check if the issue still occurs in this mode. If it doesn’t then it’s most likely caused by a third party app. Find out what app this is and uninstall it.

One other way to deal with this problem is to wipe the cache partition of your phone from the recovery mode. This deletes any corrupt temporary data that may be causing this problem.

Finally, if all else fails then I suggest you backup your phone data and do a factory reset.

S5 Does Not Turn On Stuck On Logo

Problem: when i power on,it gets stuck on boot logo. i have tried wipe cache partition but it didn’t work. i also tried safe mode but it didn’t even finish booting up. i tried factory reset but still it remains stuck on the boot logo. please help,please please.

Solution: This issue is most likely caused by a problem with your phone software. I suggest you take out the phone battery and microSD card first then press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then turn on your phone.

If the issue persists then access the recovery mode of your phone and perform a wipe cache partition command. Restart your phone normally after this then check if the issue is resolved.

One last troubleshooting step that you should consider doing is a factory reset. Do this if you have recently made a backup of your phone data.

S5 Battery Temperature Too High

Problem: When the phone is shut down and i plug it it tells me the battery temperature is too high and when i boot it up it warns me about the battery temperature being to low then when I check in both cases the battery  is at room temperature and won’t charge.

Solution: You need to check first if this is a software related issue by backing up your phone data and doing a factory reset. If the problem still persists then your phone battery may already be defective. I suggest you get a new one.

S5 Battery Drain In 2 Hours

Problem: Phone is charging fully but running down in about 2 hours – I am making sure that nothing is running and it still seems to be a problem.  Battery looks normal.

Solution: You need to go to your battery settings then check which app or process is using up the most battery life. From there you can proceed on the troubleshooting. You either need to disable an app or service or turn off a phone feature.

If the problem persists then proceed with wiping the cache partition of your phone  as sometimes corrupt temporary data can cause this problem.

One final troubleshooting step that you can do is a factory reset. Just make sure to backup your phone data before doing this.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Not Charging Issue & Other Related Problems

One of the common issues that we have been receiving from our readers regarding their #Samsung Galaxy #S5 is  the charging issue that occurs. The phone may refuse to charge or charges slowly. This can become quite of a problem if your phone battery is running low and you need to use your device.

Samsung Galaxy S5

In this latest installment of our focused troubleshooting series we will tackle the Galaxy S5 not charging issue and other related problems. We have compiled a list of the problems regarding this nature sent our way by our readers and have provided the best troubleshooting steps that needs to be done to to resolve the matter.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging

Problem: hello,i saw your post about charging problems and unfortunately mine isn’t among them. i’ve purchased a new galaxy s5, and it works great, but when i connect it to the charger, a charging icon appears but the battery % doesn’t go up. sometimes the opposite happens (it drains the battery) some suggested that ill change the charging port but it looks completely new and also cost quite a lot of money to replace. is there any other solution? thanks!!

Solution: The first thing you need to do in this case is to check the phone connections. Start with the charging port. Do you see any dust, dirt, or debris on the port? If necessary clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

Next, isolate any charging cord problems by replacing the charging cord. This cord gets damaged easily especially if it is constantly coiled or bent.

If you have another wall charger then try using it on your phone and see if the problem disappears.

Moving on to the software side a glitch in you phone software can also cause this type of problem. To determine if this is what’s happening here I suggest you backup your phone data then do a factory reset.

Check if your phone now charges normally. If it doesn’t then try getting a new battery and replace the battery that your phone is using.

If at this point the problem still persists then I suggest you bring your phone back to where you bought it. Since this is a new phone it would still have a warranty. See if you can have it replaced with a new one as the problem may already be hardware related.

S5 Not Charging Use Original Equipment Error

Problem: My phone was charging earlier I had to leave the house so I took my phone came back plugged it back to to try to fully charge with the same cable and power box but it tells me to use original equipment to charge but that is what I’m using. Please help. And this is not the first time it’s happened.

 

Solution: Your phone is designed to detect the correct current that’s coming from the charger to protect its circuits. Ideally, you should use the wall charger that came with your device since this has been tested to be compatible with the phone. There are however instances when even with the orignal charger you will still get an error message prompting you to use the original charger.

There are various factors involved as to why this is happening. First, the charging port of your phone may have some dirt or debris. If this is the case then clean the charging port with a can of compressed air or cotton bud dipped in alcohol. Second, a defective charging cord may cause this type of problem. Try using a different cord and see if the issue gets resolved. If your charger has a problem then this issue may also occur. Try using a different charger.

There are also instances when a glitch in the phone software causes this problem. If this is the case I suggest you backup your phone data first then do a factory reset. After the reset charge your phone then check if the problem disappears.

S5 Intermittently Charges

Problem: My phone will sit there and charge for 30 seconds, then vibrate to let me know it stopped charging even though the cord has been stationary the entire time, then buzz again to say it’s charging again. It also seems like even though it’s plugged in, it discharges. I’ve been using the same cord for months now and only recently had this issue, so I know it’s not my cord. I started having this issue in the car, where I had to hold the cord just right or it wouldn’t charge. Side note, the rubber cover broke off of my phone a few months ago.

Solution: There are two possible reasons why this issue is happening. First, the USB cord you are using may already be faulty. This usually happens if it is constantly bent or coiled which causes some wire inside it to be cut or loosened. If this is the case then try using a new USB cord and see if this resolves the problem.

The second reason why this problem occurs is because of the charging port. It may have some dirt or debris. If this is the case then just clean the port using a can of compressed air or cotton bud. It is also possible that the charging port may be loose or defective. If this is the case then you need to bring your phone to an authorized service center and have it checked.

S5 Battery Drain

Problem: When I charge my phone to 100%, then turn it on it says I only have around 65% battery.

Solution: Try to check first if this is caused by the phone software not detecting the correct charge on your battery. You need to wipe the cache partition of your phone then check if the problem disappears. If it still occurs then I suggest you backup your phone data then do a factory reset.

If after the factory reset the problem still occurs then I suggest you get a new phone battery as the one you are using may already be defective.

S5 Using 2.4A Powerbank

Problem: Hi, I’m planning to get a third party power bank for my GS5 so that I don’t run out of charge while travelling. I found good deal on an Asus power bank which has only one 2.4A port.

I have two questions.

  1. Do power banks affect the phone’s battery, in any way, over time?
  2. Is it fine to use a 2.4A outlet port? Because the charging adapter that came with the phone is only 2.1A

Solution: A powerbank is a great way to charge your phone when a power outlet is not available. While it doesn’t affect the phone battery performance overtime it is best to use only a powerbank of high quality from reputable brands. This is to avoid any charging related issues that may occur. One issue that you may experience is the power bank not holding the rated charge ( example: the powerbank is advertised as 10000mAh but is actually holding only a 5000mAh charge).

Regarding the use of a 2.4A outlet port on your phone, this is actually quite fine since your device only draws in the maximum current that it can handle.

S5 Sometimes Charges

Problem: Phone will sometimes charge. I can use one plug and then later it won’t charge the phone but the screen will light up when it gets plugged in but no lightning bolt.

Solution: I suggest you try to replace the USB charging cord first. This cord gets damaged easily and I think it is causing this issue in this case.

A defective wall charger can also cause this issue. Try using a different wall charger and see if the problem still persists.

If the problem persists then try cleaning the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. Dirt accumulating on the port has been known to cause this type of issue.

You should also check if your phone software is causing this problem by backing up your phone data and doing a factory reset.

If at this point you are still experiencing the same issue then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Will Not Charge

Whenever the a smartphone battery runs low the first thing that its owner does is to charge the device. The #Samsung Galaxy #S5 for example with its 2800 mAh battery does not need to be charged constantly as it can provide 27 hours of talk time, 9 hours of web browsing, and 11 hours of video playback on a single full charge.

Samsung Galaxy S5

There are however instances that occur when you are not able to charge the phone. This can either be caused by a faulty battery, damaged USB cord, defective charger, loose charging port, a glitch on the phone software or a combination of these. This is what we are aiming to resolve in today’s post as we tackle the Galaxy S5 will not charge issue and other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Will Not Charge Charger Not Compatible

Problem: I had a fleeting issue a while back where my non oem (from galaxy s3) car charger gave me an error saying “”cannot charge, charger not compatible, please use charger that came with device”” or something to that effect. It went away after 2 days. It worked before and since.  Now my and my wife’s phone, exact same model, have had this issue crop up and not go away for wall chargers. It went away on one of them and will only charge when positioned in a weird way. The other one still does it and wont charge either phone. Now, i assume this is a power conversion problem. It seems when they get old maybe there is a power transfer problem causing the error to be thrown. What I want to know is this just a cord issue or a software issue that others are discussing? We have OEM wall charger ordered as well as a third party car charger (no OEM car charger came with the s5 which I found weird). I worry they won’t work either and we won’t have any way to charge them. Has anyone noticed this specific issue because of old cords? A patch to the software? When should we contact Verizon or Samsung? Thanks for any help you can provide. Patrick

Solution: One of the common causes why you will be getting this error message is if the USB cord has been damaged. You may not see it but there may be a wire cut inside the cord. This usually happens when the cord is constantly bent or coiled.

Another factor that causes this issue is the presence of dirt or debris in your phone’s charging port. This usually interferes with the charging process. If necessary you should clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

There’s also a possibility that the voltage output of the wall charger is not within the range accepted by the phone. This usually is the case if you are using a non-Samsung charger.

Finally, a glitch in the phone software can also cause this type of problem. If a restart does not resolve the issue then you should consider backing up your phone data and doing a factory reset.

S5 Not Charging

Problem: My s5 will not charge on any charger I bought an new one and it says that the charger is not compatible  with my device use original charger when I plug original charger back in it will not charge an says same thing that it’s not compatible with my device even though it is the original charger. Please help this phone is only 3 months old and has no damage at all.

Solution: Have you tried replacing the USB cord you are using in charging the phone? This cord easily gets damaged and may be causing the problem.

If after replacing the cord the issue remains then check the charging port of your phone for any signs of dirt or debris. If necessary you should clean it using a can of compressed air or cotton bud dipped in alcohol.

Finally, if the issue still persists then this may be caused by a glitch in your phone software. Try backing up your phone data then do a factory reset.

S5 Random Button Presses When Connected To Charger

Problem: Everytime I plug my charger in, my phone goes haywire. basically, the moment I put my finger to unlock my phone or send a text it causes phantom button pressing. As soon as I unplug the charger, it stops. (Caveat, I use my S3 charger it’s fine so I know it’s the S5 charger.) I’m at a loss here. I’ve tried taking the battery out for 30 seconds I even took the sim card out. any insight would be appreciated! Thanks!

Solution: The S5 charger may be grounded. This usually happens if the charger has an exposed wire making contact to a metal object or another wire. You may not see this exposed wire as it may be inside the charger.

The best thing to do is to use another charger when charging your phone.

S5 Not Charging Unless Cable Is Pressed

Problem: My S5 likes to try and not charge, the only way i can get it to charge is to push the lightning cable (the dual data one) really hard into the base, once you let go it may charge for a few mins then it will either stop charging all together or keep charge/ no charge/ charge repeatedly. I have done a full format, deleted everything, bought  a new cable (the lightning  one) as the original is worse at trying to charge. Should i pay to get it fixed or do it myself with ebay supplied parts?

Solution: This issue is most likely caused by a problem with the contact between the USB charging cord and your phone charging port. Since you have already tried using a different cord then the issue is with the charging port itself. This port assembly usually costs around $10 on eBay. If you know how to tinker around with electronic devices and you have the right tools with you then you can do the replacement yourself. You can check out the videos over at YouTube on how to replace the charging port. If you are uncomfortable doing the procedure yourself then you should bring your phone to an authorized service center and have it repaired.

S5 Charges Only If Powered Off

Problem: I downloaded both apps and since then when my phone is on charge whilst turned on it shows the charging sign in the battery but my battery loses charge at about 1% every 30 seconds.

If i turn the phone off it charges fine. Can you help please.

Solution: Are you still using the stock wall charger that came with your phone? If not then you should try using it first as it provides the correct current needed to charge your phone battery.

If the problem persists then I suggest you wipe the cache partition of your phone then check the battery charging status. If this fails to solve the problem then backup your phone data and do a factory reset.

S5 Not Charging Charger Incompatible

Problem: I plug my phone into the same charger that I have been using for a over a year now and my phone won’t charge. It gives me a weird message that says that the charger isn’t compatible with my phone. What should I do? My update is in 6 months so i really don’t want to buy a new phone but this phone has been nothing but problems. I just bought a new battery a week ago since my battery life is 3 hours with minimal use. I suspect it is because my charger has felt really loose in the charging port lately. -one unsatisfied Android user.

Solution: One factor that can cause this issue is a defective USB cord. Try to use a different USB cord when charging your phone and see if the error disappears.

Dirt or debris present on the charging port of your phone can also cause this issue. Clean the port if necessary using a can of compressed air or cotton bud dipped in alcohol.

Sometimes the charger you are using can also cause this problem. Try using a different charger then see if your phone charges normally.

If after performing the above steps the issue still persists then I suggest you backup your phone data and do a factory reset as this may be caused by a software glitch.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Won’t Charge

A smartphone is totally dependent on its power source, which is the battery, to work properly. Once the battery power runs low then it’s time to charge the phone. The #Samsung Galaxy #S5 for example with its 2800 mAh battery is able to provide around 21 hours of 3G talk time, 9 hours of web browsing, or 11 hours of video playback before the battery needs to be recharged.

Samsung Galaxy S5

There are however instances when the Galaxy S5 won’t charge which is what we will tackle in today’s post. We have selected some of the charging related issues our readers have sent us and have provided the best troubleshooting step needed to be done to resolve the matter.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Won’t Charge

Problem: It won’t charge. It charged a bit hours ago, now it is a brick. Already did a Safe Mode check, and it won’t charge either.

When it is on, it won’t even display the icon. When it is off, it will display the icon, but won’t show the animation. It also just shows it when it is connected (be it that I connect the micro usb or I plug the charger to the wall).

About the contacts, I tried cleaning them, and then I checked the cable and it had only 4 contacts. I changed to a random cable and now it shows the charge icon, but only a few seconds, without animation.

Solution: Try taking out the battery of your phone first. Press and hold the power button for at least a minute. This procedure discharges your phone circuit and clears out its RAM. Reinsert the battery then try to charge your phone again.

If your phone still does not charge then replace the USB cord that you are using to charge your phone with one that is known to work. This cord breaks easily especially if it is bent or coiled constantly. You should also try using a different wall charger if replacing the USB cord does not help.

Another factor to consider is that the battery of your phone may already be faulty. Try getting a new battery and see if this solves the problem.

If at this point you are still experiencing the same issue then this may already be caused by a problem with the phone hardware. I suggest you bring your phone to an authorized service center and have it checked.

S5 Not Charging With Samsung Charger

Problem: When I plug my charger in it beeps and says unable to charge phone and that I  need to charge my phone with a Samsung charger. I’m using the one that came with it.

Solution: The S5 has a built-in protective feature that measures the amount of current the charger provides the device. If the value is out of the specified set range then an error message will pop up. This usually occurs when using a third- party charger but it has also been known to occur with the Samsung charger that came with your phone.

Since you are using the original charger of your phone then there are three possible reasons why this is happening which we will tackle.

First, the problem could be caused by a faulty USB charging cord. This cord gets broken easily since it is usually bent and coiled. Try using another USB charging cord and see if this helps. You should also try using a different wall charger to eliminate the possibility that your charger may already be defective.

Second, dirt or debris lodged on the charger port of your phone can cause this issue.This dirt or debris blocks the flow of current so it is best to check if your phone charging port has any of these. Clean if necessary using a can of compressed air or cotton bud dipped in alcohol.

Third, a corrupt software can cause this issue. Even if the charger is providing the correct current to your phone but if the software detects this as wrong then this issue will occur. I suggest you backup your phone data and do a factory reset to see if the software is causing this problem.

Once you have eliminated all three possible causes to this problem and it still persists then you should bring your phone to an authorized service center and have it checked since his may already be a hardware related problem.

S5 Not Charging

Problem: My phone is plugged in and about every minute or so it vibrates, turns the screen on, says its been unplugged, then vibrates again and goes back to charging. Unfortunately it is not actually charging since the battery has gone down from 68% to now 38%.

Solution: If your phone is gets connected and disconnected from charging then the problem may be with the USB charging cord you are using. This cord gets damaged easily especially if it is coiled or bent constantly. Try getting a new USB charging cord and see if this resolves the problem.

You should also check your phone charging port for any signs of dirt or debris. The presence of these particles will interfere with the charging process. Clean the charging port if necessary using a can of compressed air or cotton bud dipped in alcohol.

There’s also a possibility that the charging port of your phone may have a problem. It could have a loose connection with the main board of your phone. If this is the case then you should bring your phone to an authorized service center and have it checked.

S5 Broken Charger Port

Problem: My nephew is teething and he was chewing on the bottom of my phone. The port where I plug my charger is broken and now my phone won’t charge

Solution: The best thing to do right now is to have the charger port of your phone replaced at an authorized service center.

S5 Not Charging Not Turning On

Problem: My phone says it’s charged but when I unplug it from the charger it immediately shuts off and try to turn only but can’t

Solution: You should first check if this problem is software related. Make sure to plug your phone to the charger. Turn your phone on then backup your phone data. Do a factory reset. Unplug your phone from the charger then see if the problem still persists.

There are also instances when a faulty battery can cause this type of problem. If this is the case then you should get a new battery and try using it on your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Not Charging

Welcome to another part of our focused troubleshooting series where we aim to resolve several Android related issues that our readers are facing with their devices. In this latest installment of our troubleshooting help guide we will tackle the Galaxy S5 not charging problem. We have selected some of the latest charging related issues sent to us by our readers and have provided the best troubleshooting steps that can be done to resolve the problem.

Samsung Galaxy S5

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Charging

Problem: Phone won’t charge while switched on but if turned off it connects to charge vibrates and shows battery sign then goes straight back off and comes back on again and keeps repeating, left over night it will charge like that but scared it’s going to damage my phone I’ve used numerous charges and all do the same.

Solution: Try to check first if this problem is caused by a faulty USB cord by using a new one. You should also try using a different wall charger if the problem persists.

Check the charging port of your phone for any signs of dirt or debris. This usually interferes with the charging process. If necessary, clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

To eliminate the possibility that a glitch in the phone software is causing this problem you should also backup your phone data then do a factory reset.

If the problem still persists at this point then this may already be hardware related, Bring your phone to an authorized service center and have it checked.

S5 Does Not Charge Does Not Turn On

Problem: my phone wont turn on, it wont charge it wont do anything. it’s not the battery but the system itself. i can’t access the recovery or anything. it’s completely bricked. any ideas how to fix it?

Solution: Try taking out the battery and microSD card ( if you have one attached) of your phone. Next, press and hold the power button for at least a minute to drain the phone circuit of any charge and clear out its RAM. Reinsert the battery but leave the microSD out. Connect your phone to a wall charger and let it charge for at least 20 minutes. With the phone still connected to the charger turn it on.

If possible you should also try using a new battery on your phone.

If you still can’t turn on your phone then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S5 Slow Charging

Problem: It wont charge properly. I will turn it off. And it will charge. But it takes like 24 hours but the little light that shows its charging wont turn on. Then when I turn it on it wont charge at all. And the battery dies very quickly.

Solution: Try using another USB cord when charging your phone since this cord gets easily damaged especially if it is coiled or bent constantly.

You should also make sure that the charging port of your phone is free of any dirt or debris as this usually interferes with the charging process. If necessary you should clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

Sometimes, corrupt data within the phone can also cause this type of problem. To check if this is the case you should wipe the cache partition of your phone. If the issue still persists then I suggest you backup your phone data and do a factory reset.

Once the factory reset has completed try to charge your phone. If it still charges slowly then try to replace your phone battery as this may already be defective.

If after following all of the troubleshooting steps listed above the problem still persists then you should bring your phone to an authorized service center and have it checked.

S5 Does Not Charge

Problem: Hi team, I have had the Galaxy S5 for just over a year now and absolutely love it. About 3 or 4 months ago I had to buy a new charger (after a year or so of use and abuse it was started to rip and I felt it was a safety concern) I did buy a brand new, oem Samsung Galaxy S5 charger on Amazon.com and it was working just fine. About 2 weeks ago I decided to upgrade my phones protection and I got the otterbox defender series case/belt clip (because let’s face it, phones are not as rugged as they once were). At around the same time I noticed that my phone started to give me issues with charging, seldom at first but it gradually got to the point where I can NOT charge my phone. What do you think my problem is? The new wire? The otterbox? Or is it an unrelated problem with the phone?

Solution: I doubt the Otterbox case would have any effect on the charging of your phone unless it prevents the USB cord from connecting properly to your phone charger. You should first try to replace the USB cord that your charger is using as this gets damaged easily. Try charging the phone with and without the Otterbox case. If the problem still persists then try using a different wall charger or if none is available as of the moment try to charge your phone using the USB port of your computer.

If the problem persists then proceed with inspecting the charging port of your phone for any signs of dirt or debris. This may interfere with the charging process. If necessary, clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

There are also instances when a glitch in the phone software can cause this problem. If this is the case you should backup your phone data then do a factory reset. After the factory reset try to charge your phone.

If the above troubleshooting steps fail to resolve the problem then you should bring your phone to an authorized service center and have it checked.

S5 Not Charging Battery

Problem: My phone will not hold charge I get a defend one I even got a new battery still not working.

Solution: Try using a new USB cord when charging your phone as this usually gets damaged easily. You should also try using a new wall charger or if none is available at the moment try to charge your phone using the new USB cord on your computer’s USB port.

You should also check your phone’s charging port for any signs of damage, dirt, or debris. If necessary, clean the charging port using a can of compressed air or cotton bud dipped in alcohol.

If this problem is caused by a glitch in the phone software then you should backup your phone data then do a factory reset.

If the problem still persists then this may already be hardware related. You should bring your phone to an authorized service center for checking.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.