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Galaxy S5 Mobile Data Connection

How to Fix Samsung Galaxy S5 Network, Mobile Data & Wi-Fi Problems

Welcome to our focused troubleshooting series that deals with network, mobile data, and Wi-Fi related issues on the Samsung Galaxy S5. In this installment of the series we will tackle issues such as the phone not being able to access the network, or not being able to use the Internet on mobile data or Wi-Fi. If you own this particular model then I suggest you bookmark this page for future reference.

Samsung galaxy s5

If you own a Galaxy S5 or any other Android device for that matter then feel free to send your questions to our troubleshooting questionnaire form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S5 Verizon Version Switch To T-Mobile

Problem: i bought an unlocked refurbished s5 through groupon. it seems as thought the previous network is verizon. they sent me only some data to switch me to the tmobile network, but everything else still seems to be connected to verizon. i can’t access voicemail or the internet if I’m not connected to home wifi. i have unlimited everything plan from tmobile. everything is coded and i can’t figure out how to fix/change settings

Solution: Your unlocked phone, although originally from Verizon, can be used under the T-Mobile network. You will be able to use all of your phone features by simply just using the setting of T-Mobile.

First let’s resolve the mobile data issue. The most likely reason why you are not able to go online using your mobile data is that the APN settings of your phone may be that of Verizon. You will need to change this to the T-Mobile settings.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘NETWORK CONNECTIONS,’  then tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu icon and then tap Reset to default.
  • If available, tap the T-Mobile US LTE APN (the bullet point fills with green).
  • To verify your APN, tap T-Mobile US LTE with the bullet point filled with green.
  • Verify and update the following settings for the Data APN

The settings are as follows

  • Name: T-Mobile US LTE
  • APN: fast.t-mobile.com
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc
  • Multimedia message proxy: <Not set>
  • Multimedia message port: <Not set>
  • MCC: 310
  • MNC: 260
  • Authentication type: None
  • APN type: default, mms, supl
  • APN protocol: IPv4/IPv6
  • APN roaming protocol: IPv4
  • Turn APN on/off: APN turned on
  • Bearer: Unspecified
  • Mobile virtual network operator type: None
  • Mobile virtual network operator value: <Not set>

Once everything has been set

  • Tap the Menu key in the top right.
  • Tap Save.
  • Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

To activate your mobile data

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘NETWORK CONNECTIONS,’ then tap More networks.
  • Tap Mobile networks.
  • Select the Mobile data check box to enable your data connection.
  • Select the Data roaming check box when roaming internationally or to receive data when roaming domestically.

S5 Data Network Connectivity Off

Problem: Hi, All of a sudden the connectivity to my data network went off. Now I can’t use my 3G data services although it is correctly activated from my cell phone service provider. Also,  the green /red lights are also not visible on the top if the screen. I also did soft reset “cache clean”  but still no joy. Can you pls help me. Thanks

Solution: Try checking your phone APN settings and see if it matches that of your carrier settings.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘NETWORK CONNECTIONS,’  then tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu icon and then tap Reset to default.
  • If available, tap the T-Mobile US LTE APN (the bullet point fills with green).
  • To verify your APN, tap T-Mobile US LTE with the bullet point filled with green.
  • Verify and update the following settings for the Data APN

If there are any differences then make the necessary changes.

If you still can’t connect to using your mobile data make sure that you have turned it on from settings. you should also turn off your phone Wi-Fi.

If the issue persists then back up your phone data and do a factory reset. you may have to enter the APN setting of your phone again after performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 “This SIM card is from an unknown source” Error

Problem: Hello guys, I purchased a verizon samsung galaxy s5 so I can unlock it to use with sprint. The couple that sold me the phone told me it had been unlocked to use with cricket but i’m not sure that is true because when i inserted my sprint and my friend’s t-mobile sim, it said “This SIM card is from an unknown source”. Anyway I got my unlock code but i can’t enter it because i keep getting this error ” Mobile Network not available” How do i bypass or fix that message so I can carry on unlocking my phone? PLEASE HELP!!!!!

Solution: Some Verizon S5 models that are unlocked will work automatically with a SIm of any network however there are others that display the “This SIM card is from an unknown source” error message. Since your phone belongs to the latter group you need to perform additional steps to get your phone working.

This error message is usually caused by an app that Verizon has included with the phone which checks if a valid Verizon SIM is inserted. If the app detects that a SIM from another carrier is used then the error message will pop up.

To resolve this issue you will need to root your phone. Once rooted you will now be able to uninstall the Verizon pre-installed apps in your phone.

  • Using a good file explorer, go to System > Apps. There will be listed all installed applications.
  • Search and find all the applications which have the carrier name. For example, a Verizon phone has the following application name: vzwphoneservice.apk.
  • Once you have found the files, rename the first part and replace it with your carrier name.
  • Click save and reboot your phone.

You should also download the root uninstaller app and uninstall all of the carrier apps on the app drawer of your phone.

S5 Not Sending Picture Messages

Problem: Hi I have a Samsung Galaxy S5 with AT&T but its under straight talk. The problem i have with this phone is that its wont send picture messages and I wanted to know if you guys can help. I would appreciate it.

Solution: There are two conditions that must be met in order for you to be able to send picture messages. One, your phone should have an active data subscription. Second, the APN settings of your phone should match the one your carrier is using.

Since this was initially an AT&T phone then it is likely using the AT&T APN settings. Go to your phone APN settings and change this to the Straight Talk settings.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘NETWORK CONNECTIONS,’  then tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu icon and then tap Reset to default.

You can get the Straight Talk settings from their website or by contacting their technical support team.

S5 Network Unavailable Error

Problem: HI, am having trouble with my phone. The Samsung galaxy s5. It had suddenly disconnected me to the network  o am with and won’t reconnect. I haven’t got a clue what to do. I have been trying for a few days to connect it and it won’t work. It come up a triangle with a ! In the middle and says no service and selected network unavailable. Can you help me please. Thanks

Solution: The first thing that you should do is to restart your phone. This resets your phone connection to the network and may resolve this issue.

If the issue remains then contact your carrier and inquire if there are any network related problems in your area. You should immediately eliminate this possibility since no matter what troubleshooting step you do on the phone if the problem is network related you won’t be able to resolve the issue.

Try to take out your SIM card and check it for any signs of damages. You should also check the SIM slot if there are any dirt or lint present. Clean accordingly with compressed air or a cotton bud dipped in alcohol. Reinsert your SIM card and check if the network is now available.

If the issue still persists then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem still remains then you should bring your phone to an authorized service center and have it checked since this may already be a hardware related problem.

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Solutions for Samsung Galaxy S5 SMS & MMS Problems [Part 1]

MMS S5

One of the most annoying problems a smartphone user can have is being unable to send or receive a text message. Couple that with inability to send MMS and you have a headache. We hope that this post will give you effective solutions for Samsung Galaxy S5 SMS & MMS problems you may be having at this time. Should you find no similar situations, kindly email us so we can publish your issue together their corresponding solutions.

 

Problem #1: Samsung Galaxy S5 Unable to send MMS via Messages app

Hi there. I have a problem with my S5 opening pictures or other MMS on my messaging app- text message. Very frustrating. I have to have them send via email.  Also I am unable to send pictures via Messages. Please tell me where to find a fix for this problem. Thanks. — Sherry

Solution: Hi Sherry. If you were able to open and send MMS on this S5 before, we suggest that you contact your service provider first to know if there are any on-going network problems affecting your area. However, if the problem happens after you installed or downloaded something, the issue may be caused by third party applications. In this case, we recommend that you power up your phone in Safe Mode so you can try to replicate the issue while third party apps are disabled. Alternatively, you can also try to uninstall the recently installed apps you have on your device to see if that will resolve the problem.

If you are using a third party messaging app, make sure that it’s properly configured to send and receive MMS. If you don’t have any idea how to go about doing this, simply reinstall the app or delete it’s data to restore it to its defaults.

Again, we cannot emphasize enough the need to contact your service provider first to check for any network- or account-related problems. This is especially true if you were able to use MMS service before without any problems. There may be a need to reconfigure your phone’s APN settings in order to restore its MMS working order.

Problem #2: Straight Talk Samsung Galaxy S5 cannot send MMS

I purchased my S5 brand new about 3 or 4 months ago. AT&T unlocked & I switched it to Straight Talk. First couple of months everything worked great. The last month or so I have noticed it taking some time for picture messages to go through. Sometimes failing & having to resend. The past week or more they have stopped sending all together. All of the pictures are still saying they are in the sending process with the loading circle at the bottom right hand corner still turning. But absolutely nothing is happening. I’ve restarted my phone. Even tried taking the battery out. Tried calling customer service but don’t have the wait time to actually get to speak to someone. This issue is becoming a real annoyance. Please help! — Jacqueline

Solution: Hi Jacqueline. If you are using the stock Samsung Messages app when sending MMS, your first troubleshooting step should be to delete its data. This forces the phone to restore the app to its default settings. Doing so will erase your message log so if you have important messages to keep, make sure that you have a back up for them. This is an effective solution for this issue so everything should  go back to normal afterwards.

If the problem continues though, try to re-visit the APN settings of your phone and see if you can reconfigure it. First you need to go to the right screen. Here’s how:

  • Go to Settings.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.

If you want to create a new data connection, simply tap the “plus” icon.

Straight Talk Samsung Galaxy S5 APN Settings

Below are the 3 sets of default values for Straight Talk S5 APN settings. Carriers may change some fields from time to time so we cannot verify if everything checks out fine as of this writing.

Name: straight talk

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

MMSC: https://mmsc.cingular.com

MMS proxy: mms2.tracfone.com

MMS port: 80

MCC: 310

MNC: 410

 

Name: straight talk

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

MMSC: https://mmsc.cingular.com

MMS proxy: 66.209.11.33

MMS port: 80

MCC: 310

MNC: 410

 

Name: straight talk

APN: tfdata

MMSC: https://mms-tf.net

MMS proxy: mms3.tracfone.com

MMS port: 80

MCC: 310

MNC: 410

 

See suggested reading: Straight Talk Galaxy S5 Keeps Rebooting, Can’t Send MMS

Problem #3: Unable to receive SMS and MMS on Verizon Samsung Galaxy S5

Hi. I purchased a Verizon Samsung Galaxy S5 and put it on Straight Talk. Everything works great except I cannot receive text messages. I can send from any of the apps on my phone but no matter the default, I cannot receive text. This not just MMS but all text messages. I have followed several things I was told to do, disable Hangouts, disable Verizon messages+, factory reset, clean the SIM card etc. It is a Verizon SIM from Straight Talk. We performed a root, changed the ROM etc…still not able to receive text messages. The simple fix, I thought, was to create an APN for Straight Talk BUT no matter what I do, it will not allow me to add an APN. It gives me the option to change the name from Verizoninternet to whatever I would like to name it but will not allow me to edit any information. Nor will the + highlight and allow me to create an entirely new APN. How can I fix this? Why will it not let me create another APN? I would greatly appreciated any and all assistance you may be able to give me. I text more than talk and I really need to fix this or trash this phone! Thanks. — Hiedi

Solution: Hi Heidi. Verizon intentionally blocks users from editing APN settings of their mobiles. Obviously, this is a business decision to ensure that their devices stay within their network. Technically, you can bypass this restriction by re-flashing the stock ROM…but at a cost of losing the phone’s warranty and exposing it to possible firmware and security issues. We suggest that you work the issue out with Verizon by using their service (if possible). Otherwise, you either have to live with this limitation or find a suitable ROM to use on your device.

Should you decide to go with rooting the phone, you can try to follow this excellent guide from AndroidCentral.

Remember, rooting the phone may result to hardware or software brick if not done correctly so we suggest that you tread lightly on this one.

Problem #4: Sprint Samsung Galaxy S5 unable to connect to mobile data and send MMS when not connected to Wi-Fi

I have called Sprint over 100 times, called Samsung 5 times and had 3 new S5’s sent to me and still the same problem! The Tech store see’s it but everyone else over the phone thinks I am crazy! I have tried everything, please help!

Problem:  When I leave my house (and Wi-Fi area) the phone will not post data, will not allow me to post or MMS a picture. When I turn on the Hotspot somewhere so I can connect my laptop the hotspot comes on but will not allow any data to transmit and within about a minute without fail the screen comes up with “turning on Wi-Fi will disable hotspot”. I know that lol, but it does it without prompt.

Any ideas?

Thanks. — Christopher

Solution: Hi Christopher. Have you checked with Sprint if the phone’s APN settings are correct? This is important as APN settings determine whether or not your phone is talking to your service providers network properly to access services like data and sending and receiving of SMS and MMS. The root of the issue should only either be network- or account-related one as you said this has been your third S5 at this time.

Should you want to check the APN values of your phone, kindly use the information below:

 

Sprint Samsung Galaxy S5 APN Settings

Name: Sprint

APN: cinet.spcs

Proxy: blank

Username: blank

Password: blank

Server: blank

MMSC: https://mms.sprintpcs.com/servlets/mms

MMS Proxy: 68.28.31.7 6

MMS Port: 80

MMC: 234

MNC: 15

Authentication type: not set

APN Type: internet + mms

APN Protocol: IPv4

APN enable/disable: blank

Problem #5: Samsung Galaxy S5 takes a long time to send MMS

Hello. I’ve been having my S5 since summer 2014. I never had problems with it except for couple automatic restarts which was fine to me.

At the beginning of this month I had a software update and now there are problems.

the battery is dying faster. What bothers me more is the fact that my MMS  won’t send. The SMS works fine. I try five times with MMS and it won’t send. Today I tried to test it by sending to my sister. I send it at 4:45. It kept saying “sending.” Finally at 5:45 she received it.  — Mary

Solution: Hi Mary. Sometimes, network congestion can delay messages (SMS and MMS) indefinitely depending on the amount of traffic your network is handling. Such situations are often perceived by users as delays in both sending and receiving of messages. Please talk to your service provider about the issue first to determine if there’s an on-going network maintenance affecting your area. If your sister did receive your MMS after an hour of delay, that means that your device’s settings are all good.

Problem #6: Samsung Galaxy S5 Go SMS Pro issue

I wonder if you could help me.

I have recently started to get an error message on my phone which states unexpected error please click here to help us fix the problem.

If I click on this message it brings up a box stating that it is an SMS error report please send us an email to help us fix the problem.

If I click on send email it won’t send as the file is too big.

I use Go SMS Pro to send messages and this is where the email is trying to be sent to.

Can you help?

Thanks– Steven

Solution: Hi Steven. Since you are using a third party application in sending SMS, the issue might only be coming from Go SMS. We suggest that you delete the cache and data of Go SMS Pro app to see how it goes after that. Remember, deleting the app’s data may also delete your contacts or message log so try to have a back up of those before proceeding.

If that won’t resolve the problem, you want to contact the developer of Go SMS Pro so they can assist you.

Problem #7:  Hangout issue on AT&T Samsung Galaxy S5

Hi. Hopefully you can help. This is an ongoing problem since last March and I still haven’t found a resolution. I switched from an iPhone to a Samsung Galaxy 5 last March. I love the Galaxy but my problem is that I don’t get all my text messages.

I have disabled iMessaging on iTunes and have asked everyone I know to change the setting on their phone to “send as SMS as iMessage not available.”

I do a group text with my 5 siblings and it was constantly splitting the texts….some would get it as a.group message, some were split off into another text group, and all kinds of other craziness.

Finally, I was able to switch to Hangout and have relatively love issues until recently. Now randomly I will text someone new and they will either not get the text or get it, respond and I don’t get the message. I have tried changing settings to no avail.

AT&T is my carrier if that helps.

Any thoughts?

Thanks. — Vicki

Solution: Hi Vicki. We do encounter request for assistance regarding Hangouts but they are NOT similar to what you have. That leads us to believe that yours might be an isolated case. What you can do first is to clear the cache Hangouts app, then proceed to deleting its data (this will delete message logs and contacts) if nothing works. Make sure to observe how the app behaves for a few days after deleting its data.

 

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

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Samsung Galaxy S5 Problems After Lollipop Update & Ways To Fix Them [Part 48]

Samsung-Galaxy-S5-Lollipop-Update-Problems

As the roll out of Android 5 Lollipop update for the Samsung Galaxy S5 continues, so as our support. This is the 48th installment of our Samsung Galaxy S5 Troubleshooting series and I addressed newly discovered problems after the most recent update. In this post alone, I’ve dealt with a couple of microSD card issues that occurred after the most recent firmware upgrade. Learn how to fix them by reading the issues I cited below.

To our readers, we offer free Android support. Feel free to send us your problems through email or by posting on our social media network pages. You may email us at [email protected] or post on our Facebook wall or Google+ page. Make sure to include all necessary details like your phone model, Android version it runs, nature of the problem, behavior of the device, and when it started. Vague questions or emails lacking information may not be addressed. We are serious in providing this free service, so we ask you to do your part and make it easier for us to assess your concerns. We don’t mind how long your email is as long as it contains all information we need to accurately assess your concerns.

MicroSD Card Data Deleted After Lollipop Update

Problem: Hi, I was googling to find a way to fix my Samsung S5 problem and I landed on your page: Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 30]. That being said, that’s where I got your email from. I have a little issue for which, i hope, you will be able to fix: I have a Samsung S5, SM-G900W8, for which I received a notification for a new system update. i tried to install it, no success because my phone memory was full. I said to myself, hell with it, lets transfer all pictures and videos on my micro SD card of 64GB to free 3GB worth of space and that’s what I did. After my phone being updated, I was amazed by the new look of the OS. later that night, I come home only to find out that all data on my SD Card has been erased, except the folders.

Please help me out to find a way to recover my pictures and videos! — NSK

Troubleshooting: First of all, I will assume that you have successfully transferred all data you wanted to transfer before update. More often, problems like this are brought about by major updates, albeit, not so common. There are two possibilities here: first, it could be that the microSD card has been totally corrupted during the update process or second, the new firmware has a bug or a glitch that may hinder the phone from reading external storage devices properly. I understand your main concern is your videos and photos, so let’s take the safest route in troubleshooting this issue. Before anything else, DO NOT reformat your microSD card even if you’re prompted by your phone; that’s one way to make sure you can’t recover your data. This is what I advise you to do:

  1. Reboot the phone. I understand if you already did this a hundred times but if you haven’t done it yet, please do.
  2. Let your computer read your microSD card. After the reboot and the phone still couldn’t read from it, unmount it, insert it to a card reader and let your laptop read it. If you are immediately prompted to reformat the card, then there’s a very slim chance you could recover your data. On the other hand, if the computer can read from the card, then use that opportunity to backup everything you don’t want to lose.
  3. Use FAT32 format in reformatting microSD card. Only do this if you have successfully made a backup of all your data.

Once you have successfully reformatted your microSD card and the phone still couldn’t read it, it’s possible the card has been damaged and only computers can read from it. There is, however, a chance that it’s a firmware glitch especially if the phone cannot read from microSD cards. If it were the case, then you have to perform full hard reset on your phone. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 VPN, Real Racing 3 Issues After Lollipop

Problem: Hi, I have just upgraded my Galaxy S5 couple of days ago (Model No: SM-G900H) and in the last couple of days, have found the following issues:

  1. When trying to enter into Settings -> VPN, the phone asks for the passcode over and over again (tried with pattern as well as pin). Thing to note is that it is able to detect a wrong passcode but when the correct one is entered, it just simply re-asks for it. How do you think this could be fixed?
  2. While playing Real Racing 3, sometimes my phone is not able to detect me tilting my phone to make a left / right turn in the game. Now, the game has not been updated since the lollipop upgrade so I am guessing it might be an issue with the phone failing to recognize the change in direction (It sorts itself out after a few seconds). If the issue is game related, clearing game data is also not an option as I would end up losing my progress. Do you think some kind of re-calibration might help? Can you provide steps for this?

Plz let me know if you need any more info regarding the phone or it’s setup.

Regards, Sumit.

Troubleshooting: I once experienced similar issues with VPN and the only thing I did was wipe the cache partition and it worked like a charm. Although, I don’t know exactly how bad the problem is in your phone, I still advise you to wipe off the cache partition to rule out the possibility that it’s just a corrupt cache issue.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition didn’t work, then you need to delete and re-setup your VPN.

Now about the issue with Real Racing 3, more often, recalibration works. However, if the problem started immediately after the update, then wiping the cache partition may still be the most viable troubleshooting procedure to follow. I understand you don’t want to lose all your progress, so I advise to use Real Racing 3’s cloud backup feature. Clearing the data will delete all your progress as well as additional downloaded data. However, if you backed up your account in the cloud, you will still be able to retain your progress by logging into your account, although, you will have to re-download all additional data.

Lastly, if all these procedures failed, try to reset the phone to bring it back to its factory defaults. That way, the issue with the gyroscope.

Galaxy S5 4G and Phone Call Issues After Lollipop

Problem: Hi guys, been reading your blogs, cant seem to find my problem, so I got my s5 around 6 months back, never had issues on kitkat, got the lollipop 5, then updated to 5.1 I think 2 weeks back. The problem is that my 4g never works, I have to keep putting the phone on flight mode then turn off flight mode then 4g works, (or just turn on/off data).

The 4G symbol is not shown then as soon as I disable then enable flight mode, 3g/4g starts working.

Problem 2 is that whenever I’m on the phone, the line keeps getting cut off, happens to all numbers and in all areas (London). Most of the time the person on the other line cannot hear me or the line just cuts off. Hope you can help as I’m having a nightmare! Thanks, Amit.

Troubleshooting: Hi Amit. If the 4G issue gets resolved after you turn on and off the Airplane mode, then wiping the cache partition will permanently fix the problem. Once old cache files are cleared, the phone will create newer ones to be used by default services including the service that handles mobile data connectivity. Don’t worry, wiping the cache partition will not delete any of your data, that’s the best thing about the procedure.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

About your second problem, I think it’s related to the capability of the phone to detect mobile data signal normally. Fix the first problem and you will fix the second.

Galaxy S5 Can’t Connect To Mobile Data After Lollipop

Problem: Hi, my Galaxy S5 cannot connect to data after the most recent update! It connects to Wi-Fi and can make and receive calls but not data! I’ve factory reset the phone, cleared the cache, I even went to Samsung experience store in best buy and had them re-flash the software and change the SIM but nothing helped. Hopefully you have done ideas!

Thanks, Toni.

Troubleshooting: Hi Toni, none of the things you mentioned maybe able to fix the problem especially if it concerns the APN settings. The APN is the most important set of data you need to enter into your phone so that it can connect to the mobile data network of your service provider. If the problem started immediately after the lollipop update, it could be that the APN may have been messed up or deleted. Call your service provider and ask for it. Don’t worry, it’s free. You may also ask the representative to walk you through setting it up in your phone.

Galaxy S5 Has Issues Staying Connected To WiFi After Lollipop

Problem: After updating my S5 I have had issues staying connected to my home WiFi. I will click on the network to connect and type in my password it will connect briefly and then automatically disconnects. It also doesn’t seem to remember this WiFi network. I have reviewed your forum and unable to locate something to help. I have tried to uncheck the smart connector but this does not resolve the issue.   I have also tried the phone in safe mode. When I do this the WiFi does connect and stay so then I uninstalled any recently downloaded apps. I then take the phone out of safe mode and the WiFi no longer works.

My service is with Sprint if that makes any difference. Also of note, when at location with WiFi with no password it connects and stays connected. Thanks for any help you may be able to provide. — Daniel

Troubleshooting: Hi Daniel. The first thing I want you to do is turn off mobile data completely and then observe if the phone still disconnects from your WiFi network. If it stayed connected, then it still automatically switches between networks. Wiping the cache partition will fix the problem. However, after you disabled the mobile data and the phone still disconnects from your WiFi network, then there’s a chance that the issue with your network itself considering you said the phone stays connected with other networks that have no passwords.

Try deleting your WiFi network in your phone, then reboot the device and then let it detect it one more time and try to connect. If the problem remained, reboot your network device, or use a channel that has low interference (via router settings), or use a different encryption method. If the problem still wasn’t fixed, perform full hard reset but don’t forget to backup all your data first.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Battery Drain Issue Caused By Zedge App

Description: We’ve already tackled a lot of emails about the fast battery draining issue with Samsung Galaxy S5 after the Android 5 lollipop update. One of our readers shared about his experience saying the problem was narrowed down to one popular app known as Zedge.

I, myself, personally use Zedge to manage my wallpapers and ringtones and it saddens me to know this. So, I tried uninstalling it from my phone and yes, there is an improvement in the battery life. I already tried contacting the developer and hopefully they can do something about it the soonest time possible.

Try to read the actual email sent by Alex below:

Solution: Been reading about the battery drain issue on drippler. I took your advice on wiping the cache and getting rid of frivolous apps. I’ve narrowed the issue down to one app. Zedge. I nixed zedge and issue stopped. I reinstalled zedge and the issue came back. Uninstaller it again and the battery drain issue has stopped. Thought I’d give that tidbit to you guys to post as I know a lot of people use zedge. — Alex

Unable To Turn On WiFi On Galaxy S5 After Lollipop

Problem: Hello, since updating my S5 with the latest update I have been receiving error messages regarding contacts has stopped working or firefox. The battery has also been draining faster and running hotter then usual. However the latest issue is the most frustrating I am unable to simply turn my wifi capability to on. It is actually automatically swith in to off every time I try to slide to on. I have preformed a reset and power down. The only thing I haven’t done is a factory reset. Please let me know if you are able to assist me in resolving this issue. Thank you, John.

Troubleshooting: Hey John. I am sorry to hear you’re currently experiencing a lot of issues after the lollipop update. I understand that the most annoying issue you have right now is regarding the capability of your phone to turn the WiFi on. More often, this problem is caused by corrupt data or cache or some third-party apps have gone rogue affecting the core functions of your phone. Taking the safest route in troubleshooting this issue, I suggest you boot your phone in safe mode first. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in safe mode, try turning the WiFi on and if it stayed on then just boot back in normal mode and the problem must have been fixed already. Otherwise, the next safe way to troubleshoot it is to wipe the cache partition so that the phone will be forced to create new caches for core functions and apps.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Lastly, if all these procedures failed, backup your data and perform full master reset to bring the phone back to its default settings and reformat the data partition. Don’t worry, the lollipop update will not be uninstalled.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Bluetooth Won’t Stay Synced With Car After Lollipop

Problem: I have recently updated my Samsung s5 as of yesterday afternoon. On my morning commute to work the phone just fine with my radio’s Bluetooth system. After the update on my ride home my phone will no longer stay synced with Bluetooth. I have to turn the vehicle off and resync my phone and then will only work for a few moments, drop the call, say no Bluetooth is available and stop working.

Please advise me on how to fix this as I am in outside sales and need to use my phone constantly while out driving. Thanks! — Chip

Troubleshooting: Bluetooth syncing problem with Galaxy S5 after the lollipop update is one of most common problems. There are a few procedures you can try to fix the problem and the first is deleting all Bluetooth pairing sessions in your phone and re-pair it with your car. If the problem persists, then refer to your car’s manual to reset Bluetooth or delete paired devices and then follow the typical pairing procedure. If the problem remained, you really have to perform factory reset on your phone but don’t forget to backup all your data.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Multiple Galaxy S5 Issues After Lollipop Update

Problems: Hi. Since the update, like so many others, my battery is draining faster and throughout the day, I get a notice saying Unfortunately, Contacts has Stopped… also my camera gets stuck when taking a picture, takes several seconds to show the picture taken and my pictures aren’t as clear as they used to be. I consistently lose my wifi and my phone switches from 4G to 3G to 1x throughout the day. Also facebook crashes regularly. I loved this phone until this update… everything about my phone is slower now. I am going to try to clear the cache per your earlier advice to others, but I am so very disappointed. — Gwen

Troubleshooting: Hi Gwen! That’s a lot of issues to deal with. If it were my phone, I would immediately perform master reset because it would be a waste of time troubleshooting problems I didn’t know what the cause is. Of course, it is obvious the recent lollipop update may have messed it up for you but then the root cause couldn’t be determined easily. So, I suggest you boot the phone in safe mode, backup all your data and perform hard reset. If the procedure couldn’t fix the issue, bring the phone to your service provider or to Samsung service center and have lollipop firmware re-flashed.

Booting in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Cannot Move Files To MicroSD Card On Galaxy S5

Problem: Hi. I have a strange and incredibly frustrating problem. I bought a brand new SD Card from Best Buy for my S5. I properly installed it (It is listed on the “storage” screen, which means it is recognized by the phone).

I have been able to transfer applications onto the card, no problem

Now, the issue: nothing else will transfer: not pictures, not music, not documents. NOTHING.

I have viewed multiple “how to videos”, tutorials, etc and all have the same instructions. I have followed them perfectly.

When I do the final step of hitting the “move” button after selecting the items to move, and where to move them on the SD card, it simply returns to the “my files” screen. I look on the SD card, and nothing has been moved.

I have done this multiple times. Thinking it was a corrupted disk, I returned it and bought another. The same thing happened.

There is not an “error” notice. There is not any notification that the file has not been transferred (and nothing stating it has been transferred). It’s perplexing! HELP! — C. Drummond

Troubleshooting: If apps can be moved to the microSD card, then there’s with the storage device. Pictures and videos can be transferred to it either through the Gallery app or by using the stock file manager. Please try the other if one failed. Another option is to connect the phone to a computer and use the computer’s file manager to drag and drop files to the microSD card.

Also, while using the stock file manager, try to “Copy” the file to the microSD card instead of “moving” it. If copying is successful, then you can delete the original files from your phone’s internal storage. I think there’s no problem with either your phone or the microSD card but please do email us back if the problem persists and provide as much details as possible especially the method you use in “moving” files.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S5 Problems, Errors, Glitches and Ways To Fix Them [Part 9]

Samsung-Galaxy-S5-Problems-9

We started publishing support articles for Samsung Galaxy S5 last month but we didn’t think we’ll receive hundreds of emails after the first part. Now, we’re on the 9th part of our troubleshooter series and basing on the number of emails we have now, we may reach up to the 30th part in just a matter of two or three months. So, if you’ve already emailed us about your problem, please browse this post and the first 8 parts by visiting our Galaxy S5 Troubleshooting page to know if we’ve already addressed your concern. If you can’t find it anywhere in our site, please wait for our next posts.

For those who just tuned in, we are always open to your questions and problems. Feel free to email us via [email protected] as we provide free support and advices to your Android problems. But please provide as much details as possible so that we can easily and accurate assess your problem. If you prefer to be helped via social media, post your concerns on our Facebook wall or Google+ page.

There are ten problems addressed in this post, click a link below to jump to that problem:

  1. Galaxy S5 Randomly Shuts Down
  2. Galaxy S5 Drains Battery While Charging
  3. Galaxy S5 Mobile Data Not Working
  4. Galaxy S5 Automatically Connects To Available Networks
  5. Galaxy S5 Power Button Is Stuck
  6. Galaxy S5 S Health Has Stopped Error
  7. Galaxy S5 Camera Failed Error
  8. Galaxy S5 Screen Is Unresponsive / Frozen
  9. Galaxy S5 Shows Update Install Interrupted Error
  10. Galaxy S5 Gets Too Hot

Galaxy S5 Randomly Shuts Down

Problem: Hi droid guys! I own the new Samsung Galaxy S5. It’s a great phone with features I really like. It’s been with me for about three months now and there are times everyday that it would just shut down without warning. I mean, the screen just go dark and the phone won’t respond when I press the Power / Lock key. Of course, I will hold the Power key to turn it on again. There are times when it shuts down 3 or 2 times a day but most of the time it shuts down only ones. I know you guys need more details but this is the only information I got as I don’t have a clue what causes the problem and don’t have an idea why the phone shuts down in the first place. If you can help me with this, I would be forever grateful. Thanks guys and keep up the good work! You can help a lot of people with what you’re doing! — Joyce

Related Problem: Hi. My Galaxy S5 is acting weird lately. It will turn off on its own and I don’t know what’s causing this. There were times that it turned itself off while sitting on a table without being used and there were also times that the screen just suddenly went black while I’m using the phone. Do you know how to fix this problem? If so, please help me as it’s super annoying to have a phone that doesn’t function like it used to. Thanks. — Luke

Troubleshooting: Hello Joyce and Luke. You two, basically, have the same problem and the thing both of you don’t have any clue what’s happening with your phone. We, too, can’t figure out what’s causing the “random” shut down as there were no reported bugs that have a symptom like the one you have in your phones.

Close observation is the key to knowing what causes the problem and it would also lead to the discovering the fix. I suggest you continue using your phone but this time, be mindful of the apps you’re using when the phone turns off. After that, boot the phone in safe mode and wait for the phone to shut down on its own. In case the Galaxy S5 won’t shut down when in safe mode, try disabling the apps you were using when it turned off, one of them may be the culprit.

The thing is, if the problem won’t occur when in safe mode, it is more likely that one of the third-party apps is causing the problem. However, if the phone still has the same issues even in safe mode, it’s probably a firmware issue. In this case, a factory reset can fix the problem whether it’s caused by a third-party app or just a minor firmware glitch.

Galaxy S5 Drains Battery While Charging

Problem: Hey droid guy. So I’ve been having a couple of charging issues with my Galaxy S5. One issue was the charger (I bought a new one) the next issue was my charger port (which I tightened and it helped…. somewhat). My outstanding issue is the fact that my phone loses battery WHILE on the charger as I’m using my phone even if only one app is running. I’m sure using my phone while charging it isn’t the best idea but this wasn’t an issue between 6/7/2014 and now. I have been using my phone at the same intensity since I got it. Any and all of your help is greatly appreciated. — Mike

Related Problem: I’m not sure if you’ve already addressed this issue before but if so, please point me to that page. Anyway, my problem is that my Galaxy S5 is losing battery even if it’s being charged. I plug it in to charge at night and leave it plugged in overnight, in the morning it shows its battery is charged up to 60% only. There is obviously a problem however you look at it. Again, if you’ve addressed this issue before, just point me to the right direction. Otherwise, your advice will be appreciated. Thanks in advance! — Julius

Troubleshooting: Hey Mike and Julius. One way to look at this problem is that apps and services are draining more battery than a charger can push in. But of course, you need to verify that it’s really the case and to do that, try charging the phone without using it. If it charges normally, then the screen may be the reason why the battery drains faster.

Now, in Julius’ case wherein the phone can charge up to 60% only overnight, I suggest you boot the phone in safe mode and try charging again. When the phone is in safe mode, all third-party apps and services are temporarily disabled and that would lessen the load, which means the phone will charge quicker. If this is the case, there are apps you downloaded from the Play Store that eat up the battery faster than others. More often, game apps with enabled notifications are doing this. However, if the phone still won’t charge normally while in that state, then we’re looking at a possible hardware issue.

For Mike, it could be a battery or port issue since he already has a new charger. Julius, on the other hand, needs to try a new charger. I know our suggestions aren’t conclusive but that’s the best we can do when it comes to this problem because we can’t physically observe or troubleshoot the phone.

Galaxy S5 Mobile Data Not Working

Problem: Hello my S5 has been having this problem I barely use my mobile network but lately I’ve been using it and it’s acting weird for example it works on Facebook but doesn’t work on Whatsapp I have to restart my phone and open Whatsapp for it to work for a little I don’t know if it’s cause whatsapp have been optimized for Android Lollipop idk if that’s what’s causing the problem cause YouTube also doesn’t work so if you know something about it please help. — Saul

Related Problem: Hi. My Galaxy S5 is getting its service from Verizon but I bought my phone off eBay. The call and text functions are working properly. The only problem I have is internet connection especially when I’m using mobile data. When I’m connected to a wifi network, I can browse and receive my emails but when I use mobile data, nothing is coming through. I’m pretty sure my plan includes unlimited data so it’s not my account that has an issue. Can you help me with this please? — Jan

Solution: Hey Saul. I’m not sure if this problem is with the network or app-related but the first thing I want you to do is verify if you have an internet connection. While connected to mobile network, try to check your email or browse the web just to know if you have an active internet connection, if there is, try to force close Whatsapp and open it again. If the problem persists, clear its cache and data or uninstall it and download a fresh copy from the Play Store.

Jan, your problem has something to do with the APN settings as it was not primarily set to work with Verizon. I understand it has already been provisioned as you can now use both text and call functions but somehow, something went wrong during the process. I suggest you call Verizon and ask for correct APN for your phone. After you have the correct settings in your phone, you will be able to use data.

Galaxy S5 Automatically Connects To Available Networks

Problem: I have an S5, I’ve seen many forums talking about wifi not connecting or being slow and what not. My issue is my phone automatically connects to any available network I get near, and yes I have auto connections turned off, but doesn’t seem to help. Any ideas? — Sam

Related Problem: Hi. My Galaxy S5 always notifies me of available WiFi networks and it’s very annoying. I live is a place where every household has wifi so it’s inevitable that my phone can find new networks especially that I always delete networks that aren’t mine. How can I stop my phone from recognizing these networks? Is it even possible? Thanks. — Gill

Solution: These problems may not be the same but they can be fixed by the same solution. The following steps will disable your phone’s capability to scan for available networks. Not only can it fix the problem, it will also improve your phone’s battery life:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Always allow scanning”.

That’s it.

Galaxy S5 Power Button Is Stuck

Problem: Hi guys, I’ve been looking through all your S5 Errors and Glitches post. I haven’t found anyone with a similar problem to mine, so I’ve decided to send mine in in hopes of a solution. About a month ago I switched from iPhone to Android and have been enjoying my new freedom. But one problem I’m having is my power button becoming unresponsive. I can’t put my phone to sleep or turn it off, though the rest of the phone works fine. This happens about every other day or so. And the only way to fix this is to remove my battery, but that requires me to take off my extremely stubborn case. Any suggestions would be great. Keep up the awesome work guys – Jamie

Related Problem: I’ve been browsing the web for days now hoping to find a solution to my problem and I found your page. First of all, thank you so much for offering this free support. Aside from thousands of forums, yours is the only site that seeks to help its readers. Keep it up.

Now, about my problem, my Galaxy S5 won’t respond when I press the Power button; it won’t lock nor turn off. For now, I keep it a point to check every and then the battery because I’m afraid that I cannot make it to boot up once it shuts down. So, once it reaches 20%, I will charge it. It’s been more than a week now that my phone hasn’t been rebooted nor turned off and there were times when a couple of apps crashed. I was able to force close them but the phone seemed to have slowed down. Perhaps rebooting the phone can make its performance better again but the Power button just won’t function. What should I do? Thanks. — Matt

Suggestion: Jamie’s case may be just a stuck button since the problem happens sporadically. However, Matt’s is obviously a more serious issue, but still it may still be just a stuck button issue. More often, stuck Power button is caused by the case. There were also cases that button wasn’t properly aligned. Pressing the button many times can often fix the problem since it loosens the gap between the key and the case. However, if it doesn’t a difference, I suggest you immediately let the phone checked by a technician, especially in Matt’s case, because we might be dealing a damaged Power key. The key can be replaced as Galaxy S5 uses a universal Power key so you won’t have to pay much to have this problem taken care of.

Galaxy S5 S Health Has Stopped Error

Problem: Hi there! I have had a problem with the S Health app since i updated it. I am on the S5 and S Health just wont open. When I try opening the app, “S Health has stopped” pops up. This happens when i boot my phone too. I have tried clearing the memory but it is still the same.– Sindre

Related Problem: Hi guys. I’m so happy I found your site. I’ve spent two days trying to find solution to my phone. My Samsung Galaxy S5 is popping up an error message every time I open the S Health app. This feature is one of the reasons why I bought this phone since I walk for an hour daily. However, when I launch the app the error message “Unfortunately, S Health has stopped” will show and when I touch OK it will close. My phone is new, about a month old, so I’m really disappointed with this error message. If you can help me, please do. Thanks. — Mary Jo

Troubleshooting: There were a lot of reports that the S Health app crashed after their phones were rooted using Xposed and Towelroot. So, basically, there’s an issue with how the phone was rooted and if your phone has been rooted using any of these procedures, then you might consider unrooting it until the problem was addressed by developers who authored these procedures.

However, if your phones weren’t rooted and this problem happens, then it is most likely that there is an app that’s conflicting with the functions of S Health. Try to boot your Galaxy S5 in safe mode and launch S Health from there. If it runs fine with all third-party apps disabled, then one of those apps is causing the problem. However, if the problem persists, you really need to perform factory reset to bring the phone back to its default settings.

Galaxy S5 Camera Failed Error

Problem: Greetings. I bought the Galaxy S5 few months ago. The screen is stunning and it’s really a fast machine. However I always encountered problems with the camera. There are a few times when I switched on the camera it’ll say ‘Camera Failed’ or the whole screen just stuck. I missed a few great scenes because of the malfunction of the camera. I hope that I can know the solutions to the problem. Thank you.

Related Problem: Hello. I’m not sure what I did or what happened to my phone but starting yesterday, it keeps giving me an error “Camera Failed” every time I open the camera app. I’m really desperate to have this issue fixed so if you know how, please help me. Thanks.

Troubleshooting: The thing about this problem is that it could be just a glitch with the Camera and other related apps or it’s a problem with the sensor itself. The first thing you should do is clear both the cache and data of the camera app. If that doesn’t work, backup your data and perform factory reset.

Now, after the reset and the problem still persists, contact your provider or retailer about it and have it checked. There were models of Galaxy S5 that have faulty camera out of the box. It’s possible you got one of those.

Galaxy S5 Screen Is Unresponsive / Frozen

Problem: Good morning, thank you for providing this service. I just picked up an S5 on Ebay. The original owner bought the phone in July. At this point, the touchscreen is unresponsive. No matter what I do to the screen, nothing happens. I went the process of hard resetting, but now it’s stuck on the welcome screen. Is there anything I can do to fix this?

Do you have any idea what could cause this? I am set to return the phone back to the original owner, but before I go through all of that hassle, I want to see if there’s anything I can do to get the phone going. Thank you, Marcia.

Related Problem: Hi droid guy. I was using the phone today when the screen suddenly froze and touchscreen won’t function anymore. I pulled the battery out for a while then placed back in, then turn the phone back on. It was okay for a few hours then it happened again. I can’t figure out what caused it since I’ve been using the phone with the same intensity since the day I bought it. Do you know how to fix this problem? — Jason

Troubleshooting: Marcia, if the phone was like this when you got it, then there’s no reason for us to troubleshoot as it may have issues already before you bought it. However, if it was working fine but the screen became unresponsive for no apparent reason, there could be some conflicting apps or services that crashed. It’s a good thing you did factory reset. Now, since it’s stuck while booting up, I need you to boot the phone in recovery mode and wipe the cache partition and then perform factory reset from there. To return the phone to its previous owner is, of course, your call.

Jason, I believe there’s an app that causes this problem to your phone. Try booting the phone in safe mode and observe closely if the problem still happens. Factory reset may be needed should the problem happen even in safe mode, otherwise, you just need to find the app that’s causing this trouble and uninstall it.

Galaxy S5 Shows Update Install Interrupted Error

Problem: Hello, I am have a problem with updates on my Galaxy S5. I took it to the ATT store and they are unsure of what the problem was. When I try to install the new update, it tells me the update was interrupted. It goes through everything, even restarts and then does not complete. Any thoughts? There is plenty of storage so that shouldn’t be an issue. I’ve only had the phone for 3 months and have never updated. Thank you, Shannon.

Related Problem: My step son has the new Galaxy S5. The phone kept telling him he had an update and when he tried downloading and installing the update the phone would download the update but would not install it. I just got a phone call from him saying his phone just shut down and restarted and when it came back on he had lost all of his contacts. Any suggestions? — Angela

Solution: Hi Shannon. That problem resulted from the fact that AT&T allows only users to download and install updates within 24 hours. Just set the date forward (a day) and try to download the update again. If the same thing happens, clear cache and data of Download Manager and try again. That should do it.

Hi Angela, obviously the process may have deleted some data in his phone. We don’t know if the phone still turns on or boot up but let him try booting the phone in safe mode and if it can boot up successfully, have him back up all his data. After that, let him boot the phone in recovery mode and perform factory reset from there. If there is still an update notification after the factory reset, tell him to download the update before re-installing all his apps.

Galaxy S5 Gets Too Hot

Problem: I have a problem i wanted to report to you guys and there is a very drastic reason why. That reason is because it happens all the time and when it does it drains my battery and it sometimes gets so bad it starts to kind of burn my thumb. I have not yet found a way to fix this. Although i have never gotten a overheat warning or a warning telling me my phone is to hot. My S5 gets to hot and stays to hot and it drains my battery and makes me worry its going to break my SD card or make my SD card worse than it already is (my sd card is samsung 32gb and everytime I restart my phone it shows my sd card is damaged and i have to reformat it) and it makes me worry that its going to burn itself up and never work again. I just bought it maybe a little less than a year ago from AT&T. I hope u will be able to help me and the massive amount of other people experiencing this problem. I hope u will be able to respond to this but if not. Thank you for taking your time to read this. — Dacota

Troubleshooting: Hi Dacota, if you’re always getting the prompt telling you that the microSD card is damaged, then the phone is having trouble reading it and there is a chance it’s the reason why it gets too hot. I suggest you remove the microSD card first and observe the phone closely to know if it still gets hot. If so, boot it in safe mode and observe it again and in case the problem persists even in that state, then the processor may always be in hyper-drive and that’s what causes the phone to overheat. Since we don’t know for sure which function, app or service that’s causing this trouble, backup your data and just perform factory reset. However, if the problem was fixed when you removed the microSD card, then it’s time you bought a new one.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Solutions for Samsung Galaxy S5 Wi-Fi or Mobile Data Connectivity Problems [Part 1]

If you have any connectivity issues on your Samsung Galaxy S5, this article may offer you some answers. Although it’s a common issue, connectivity troubles are often manifested in a number of ways. We cover some of the common symptoms of connection issues in this post so read on.

S5 Wi-Fi

 

If you need more solutions for Samsung Galaxy S5 wi-fi or mobile data connectivity problems, or if you have a unique issue that is not mentioned here, let us know about it by sending us an email. We cannot guarantee to publish them right away so if it’s time-sensitive, find another means of resolving it.

 

Problem #1: How to connect Galaxy S5 all the time to the internet

Since the Lollipop update my Galaxy S5 only connects to the Internet by Wi-Fi so I’m never steady online and it’s not good for not only business but family can’t get a hold of through Facebook nor keeping track of my kids location either. My phones AT&T but I recently switched to StraightTalk because I can’t get help through AT&T anymore. Please tell me how to fix this. StraightTalk has you keep your Wi-Fi off to stay connected through their network. Thank you for your time. Sincerely. — Rose

Solution: Hi Rose. If you want to  be connected the internet most of the time, you should subscribe to a mobile data plan from StraightTalk. The way I understand your concern is that you are having trouble connecting to the internet when you are not hooked to your Wi-Fi. Can you give us other details like error messages you are getting when attempting to connect to the Internet, or any other detail that might help us diagnose your issue correctly?

We will update this post accordingly once we receive more information.

Problem #2: How to change the year in data usage cycle screen in Galaxy S5

Hi! I am experiencing problems with my Samsung S5, since the recent system update. The problem is that the mobile data usage is now in the year 2022. I had fixed the calendar so it says the right date. I do not know why the data cycle changed. It will not let me use any data I can only use WI-FI on my phone. I tried fixing it but nothing is working. Can you please tell me how to fix it. Much appreciated. — Davina

Solution: Hi Davina. I’m not sure if I understand you correctly but under data usage cycle screen, there’s just no option to change the year like what you said. Try moving the slider from left to right to see if that will change anything.

If I’m mistaken, kindly send us a screenshot of what you are trying to accomplish and we will help with it.

Problem #3: Galaxy S5 cannot connect to the internet when connected to Wi-Fi

I have an S5 Galaxy that is running the Android 5.0. I can connect to my Wi-Fi but when I go to surf the web it won’t load the internet. When I turn off the Wi-Fi to use the phone network the internet works just fine. I’m very baffled as my fiancé has a Motorola G2 and it works just fine on the Wi-Fi network. — Michael

Solution: Hi Michael. Are you using a browser (stock or third party) when trying to access the Web on your phone? If you are, try clearing the cache of your browser. You can use our tutorial in this link if you are not familiar with the steps.

Now, these solutions will only work if the underlying reason for the problem is with your browser. If you are also unable to use internet-based apps when connected to Wi-Fi, that’s a totally different situation.

First, make sure that your S5 is on Power Saving Mode. To save precious battery life, power saving mode disables radios and functions. You can go to Settings>Power saving mode to check it.

Second, try to go under Settings>Wi-Fi, choose your Wi-Fi name, then tap Forget so your phone will ask you to reconfigure your Wi-Fi setup.

If this is your first time connecting to this Wi-Fi hotspot, try checking if there are particular restrictions that may have allowed you to connect to the local network but not to the internet. You may have to talk to the administrator of your Wi-Fi or your service provider to check this one out.

The next best thing is try using static IP instead of the default DHCP setting. You can go under Settings>Wi-Fi. Once you are in this section, tap and hold the name of your Wi-Fi that you want to use static IP address on until other options appear on the screen. Because there are other information you might need to set this up properly, make sure you call your internet service provider (NOT the mobile data service provider on your phone).

Also, make sure that the apps you are using to connect to the internet are fully updated to eliminate possible software bugs.

Finally, perform a factory reset if nothing seems to work.

See related article on how to perform basic troubleshooting on a Samsung Galaxy S5.

Problem #4: Galaxy S5 Wi-Fi keeps dropping after a software update

Hello. I have a Galaxy S5 and my Wi-Fi keeps dropping and recently I did a software update. Now every time I fire up my phone the home screen shows a shoe kicking a number 674 but it doesn’t interfere with the phone. What has happened? Please I’ve only had the phone 2 months is it going wrong? — David

Solution: Hi David. I can’t quite get your description a shoe kicking a number. Did you root your phone before? Please provide more details so we can assist you properly.

For your Wi-Fi concern, you first need to pinpoint what the underlying problem is. First, you need to know if this problem happens to your phone when connected to another Wi-Fi network. We don’t want you to go through needless troubleshooting steps when the issue stems from your Wi-Fi network only. If the issue happens even when you are using other network for internet connection, that should tell you that your phone has the problem. Otherwise, troubleshoot your Wi-Fi network with the help of your internet service provider.

Assuming that we have an issue with your phone, these are the things that you can do:

Turn off Smart network switch

If you have a mobile data plan subscription on this phone, disabling smart network switch may help to resolve the issue. Just go to Settings>Wi-Fi>and uncheck Smart network switch.

Clear the cache and data of Wi-Fi Direct

Go to Settings>Applications>Application manager>All>Wi-fi Direct and clear the cache and data.

Reset app preferences

Go Settings>Applications>Application manager>All, then press Settings>Reset app preferences.

Perform a factory reset

This is the safest thing that you can do here is to restore the phone to its factory defaults.

Problem #5: Galaxy S5 Wi-Fi becomes slow after updating to Lollipop

Good evening. Ever since I downloaded the new Lollipop update my Wi-Fi is extremely slow. Prior to the update I never had any issues. Since I’ve updated the phone, it has been slow, but the worse has been when using Wi-Fi. My wife has an iPhone and also uses the Wi-Fi in our house, with no issues.

Is there anything I can do to correct this? 

Thank you for your assistance.

Sincerely. — Chris

Solution: Hi Chris. Deleting the phone’s cache partition and the cache and data of particular apps you are using will resolve the problem.

Problem #6: Samsung Galaxy S5 showing no Wi-Fi connection after to Samsung Lollipop

Hi. I read your articles everyday to learn more and more about my Galaxy S5. I’ve had my S5 for about a year now, and I’ve been pretty happy with it. My provider is MetroPCS, which is pretty much T-Mobile. Metro was not pushing out the Lollipop update and I really wanted it, so I decided to use Odin and flash the firmware for the T-Mobile model S5 and it worked perfectly. But instead of saying Metro when it turns on, it says T-Mobile now, but I still have a Metro bill to pay. After a few months I started to notice the common issues related to the Lollipop update. I tried all the fixes you’ve suggested when it comes to clearing the Cache, but the problems always return. Randomly the picture I have as my background just disappears and returns to the factory background screen.

Also if I’m using Wi-Fi and I leave from the connection instead of switching to 4GLTE it just shows bars with no connection and I would have to switch Airplane mode on and off to get 4GLTE connection. I decided it might be better to go back to KitKat 4.4.2, but when I do the same procedure using the original firmware obtained from Sammobile and using Odin, it works but then as it reboots, when it gets to the Provider’s Logo screen it has MetroPCS again, but it NEVER leaves that screen. I thought I bricked my phone. So I took the battery out and put it back in Odin mode and flashed Lollipop back and it was fine again, with the same common issues. Is my phone permanently stuck on Lollipop or is there another way to downgrade?. Thanks — RudeboyMD

Solution: Hi RudeboyMD. Start by isolating the reason why your background picture disappears from time to time. This may be caused  by a unique firmware glitch, or by another app. Have you tried booting the phone in safe mode? We suggest you do if haven’t. if that won’t help you identify the problem, you’re left with doing a factory reset. It’s up to you if you want to unroot your device or not.

The answer to your second concern on whether or not the phone is stuck with Lollipop depends on the procedure and firmware you want to use. Because we usually don’t recommend reverting to an earlier version, we have no handy reference to give you on what’s the most effective firmware out there. Try to visit XDA-Developer forums and engage their community that does rooting. Keep in mind that we cannot guarantee any positive outcome if you attempt to go back to KitKat afterwards. There is a high degree of failure among those who attempted it before so do it at your own risk.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 getting pop ups about virus infection, among other connection issues

S5 pop ups

Wondering what to do after getting those annoying pop-ups telling you that your device is infected? This article may help you fix the problem. Keep reading and give us a feedback if you the suggestions won’t work.

Below are the specific issues addressed here today:

  1. Galaxy S5 getting pop ups about virus infection
  2. Galaxy S5 mobile data connection speed issue
  3. Galaxy S5 rooting question
  4. Galaxy S5 not getting notifications when on Wi-Fi
  5. Missing services after switching Galaxy S5 to T-Mobile
  6. TouchWiz on Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.  Also check out these which we consider the best antivirus apps for Android.


 

Problem #1: Galaxy S5 getting pop ups about virus infection

The page at notifications.com.au says Warning: your Samsung Galaxy S5 is corrupted with a virus & battery has been damaged. continue with instructions to fix phone. exist at own risk.

internet – warning battery is damaged by virus. 4 x virus has been detected on your Samsung Galaxy S5 while browsing our website. your battery has been infected & damaged by the virus (28.1%).

to repair download for free DU battery saver but once downloaded nothing happens or no option to tap on to repair battery.

Everything else on the phone is working just not the internet. — Cindy

Solution: Hi Cindy. If you followed the instructions of a popup by installing an app, you must have fallen to an old but still effective scare tactic used by advertisers (and by other hackers). If you noticed something not normal on your phone after the installation of the app mentioned in that message, make sure to clean the phone via factory reset. Hopefully, the phone is not infected by a virus after the installation. To do a factory reset, just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset will erase everything from the phone’s internal memory so create a backup of your personal data (photos, videos, contacts, etc) before proceeding.

Your job is not done after doing a factory reset. You also have to ensure that you don’t allow malware or virus to your phone again. To better secure your digital life, it’s advisable to have a suspicious attitude when faced with ads and pop ups. Think twice before tapping on things that claims to remove virus on your phone. While this may not give you 100% protection from other forms of malware, this is a basic responsibility of everyone to prevent compromising their digital information.

Problem #2: Galaxy S5 mobile data connection speed issue

I’m currently in Kuwait and am using a Zain provided SIM card. I use the SpeedTest app to see if i’m getting a decent download speed. What I can’t figure out is why, in different locations (sometimes only separated by 100-200 feet, I can get a download speed difference of 8mbps. In one location I get 10mbps download, in others i get 1-2mbps. Most of the time disabling LTE and using just 4G is actually faster than using 4GLTE. I have reset the mobile network settings multiple times to have it reconnect to Zain. Any thoughts? Or am I just out of luck because there’s interference in the area? (I have good signal strength everywhere that I run the test) — Mateo

Solution: Hi Mateo. Mobile data connection speed can be influenced by several factors like interference, quality of network service, congestion, to mention a few. If you think that the inconsistency in terms of download and upload speed of your mobile data is significantly affecting your internet experience, make sure to call the attention of the carrier so they can help you firsthand. They should help you isolate where the possible trouble lies.

Problem #3: Galaxy S5 rooting question

I bought a Samsung Galaxy S5 SM-G900V on eBay. It’s a Verizon unlocked phone according to the listing. I am with Fido in Canada. I continuously get a SIM card error stating the SIM card is not from Verizon. I have set up the APN and data/SMS works, but I still get the SIM error.

I’m debating rooting the device so I can remove the Verizon bloatware but I have some concerns about doing so. My main concern is that I am a long time iOS user and this is my very first Android phone. Everything I read says that rooting my phone will leave me vulnerable if I don’t know what I’m doing… which I don’t!

I also read that by rooting my phone I can install custom firmware/OS. Is that true? Could I root my phone and then install something other than the stock Verizon version of the Android OS I have… like a “clean” OS?

Any help/guides/advice would be greatly appreciated!  I’ve been reading steady for 2 days now and I feel completely lost! — Jacob

Solution: Hi Jacob. If you’re familiar with jailbreaking, it’s Android equivalent is rooting. This procedure allows you to gain deeper access to files that would otherwise be inaccessible to users with an unrooted device. The word comes from Linux OS world where it means a user with elevated access (also called Administrator on Windows) is called root.

Obtaining what Windows and Android enthusiasts call “superuser” permissions and rights gives you the ability to install custom firmware or operating system, tweak system files to enhance battery device and battery performance, remove restrictions set by carriers, etc. Rooting involves modifying operating system level files so it does have its own risks.

Stock and carrier provided Android operating systems have a certain built-in protection to prevent compromising user details but rooting can take that away. Rooting basically degrades system defenses against malware if you are not careful with apps you install afterwards. Rooted devices almost always lose their ability to download carrier updates (that may contain patches for known vulnerabilities). It does not mean however that rooting your phone is bad idea. We think that the benefits you get from rooting far outweighs the risks as long as you remain careful with what apps to install after rooting.

Rooting is perfectly fine, even for Android beginners as long as you follow procedures faithfully. Verizon phones are notoriously problematic even when unlocked so if you want to gain full access to your device or remove Verizon restrictions rooting and installing a custom firmware are all you need.

Keep in mind that rooting must be done first before you can install a custom firmware. For some custom ROMs, installing a custom recovery is needed. Try to do some research before starting the installation process to avoid complications.

This YouTube video is a good one to start with.

Problem #4: Galaxy S5 not getting notifications when on Wi-Fi

I have noticed recently that when I am on my home Wi-Fi connection I do not receive Internet notifications (Facebook, SnapChat, emails, etc..). The instant I turn off my Wi-Fi and begin using my phone’s data I begin to receive a lot of notifications from emails to Facebook notifications and so on. I have performed a soft reset and forgot my wifi and reconnected it. So far nothing has helped. Any ideas? Thank you. — Matthew

Solution: Hi Matthew. There must be an operating system glitch causing this. Please clear the system cache first, then do a factory reset (steps provided above). Clearing the phone’s system cache may work if a temporary app glitch is to blame. To delete the system cache, just follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Wiping the cache partition, also known as the system cache, is an effective solution for most app-related problems. This can be done safely and won’t affect the files stored in your phone’s storage devices.

Problem #5: Missing services after switching Galaxy S5 to T-Mobile

I brought my Verizon Samsung Galaxy S5  onto the T-Mobile network and troubleshooted a few different issues I had but I can’t seem to figure out how to get back my talk and surf feature which was on my phone with Verizon but seems to not be working on my T-Mobile network unless I’m on wifi. I pay for unlimited data so I should be able to use it at the same time as my talk feature. Can you help me? — Kristina

Solution: Hi Kristina. Looks like you’re talking about a particular service offer from a carrier. Please work with T-Mobile and ask them if they have the equivalent service you’re missing. We don’t work for T-Mobile so we are of little help as far as services offers in a certain area is concerned.

Problem #6: TouchWiz on Galaxy S5

A few weeks ago the phone would not delete the emails. That’s ok right now. The phone has been telling me to click on TOUCHWIZ. I lost all the apps I had when I turned my phone on. There was an important app I needed because my son is incarcerated & that’s the only way I can talk to him. I don’t know what is going on. I can’t remove it. I don’t even know where it came from. Something called THE MAGAZINE is also on my phone. Where did that come from? I called Sprint & they told me to bring the phone to a repair store. I shouldn’t have to do that. Isn’t that why they have tech support??

I don’t know what is going on. I’m not good with tech issues. I called my daughter & she didn’t know what TOUCHWIZ is. So if she didn’t know, then I knew I was in trouble. Can you please tell me what is going on with my phone.

Thank you for your time & assistance. — Pamela

Solution: Hi Pamela. Touchwiz is a Samsung launcher that allows you to customize how your phone screen looks by providing more skin colors and other features. If you are not familiar with it or if you don’t want to use it, simply disable the said launcher under applications manager. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications or Applications Manager.
  • Tap the All tab.
  • Look for Samsung TouchWiz app and tap it.
  • From there, you will see the Disable button; simply tap it.

These same steps can be used to disable other third party applications you don’t want including the one you call THE MAGAZINE.

We still recommend that you follow Sprint’s advice to go to their retail store or repair shop so their people can visually check the apps and disable or remove them if they suspect anything.

Otherwise, you can just do a factory reset to regain the default (stock) apps from Sprint to make your phone look like brand new.

We have no idea what the missing app you were using to communicate with your son. Try to ask him what the name of the app and re-install it.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How to fix Samsung Galaxy S5 that can’t connect to the Internet plus other connectivity issues

In this post I will tackle one of the most common issues with Samsung Galaxy S5 (#Samsung #GalaxyS5); can’t connect to the #Internet either via Wi-Fi or mobile data. The problems I cited here are sent by our readers like the phone can’t connect to the Internet if Wi-Fi is off, DNS lookup failed error, other devices lose connection if the phone is connected to the network, etc.

Samsung-Galaxy-S5-Mobile-Data-Internet

There’s a chance you will encounter any of these problems, so read on to know more and how to address them. If, however, you were trying to find a solution for a different problem, you may want to visit our Galaxy S5 troubleshooting page as we list down every problem we address each week. Find issues related to yours and try the solutions we provided. If they won’t work for you, then contact us. Fill up this form and hit submit once finished.

Galaxy S5 can’t connect to the Internet when Wi-Fi is off

Problem: Dear sir. My  Samsung downloaded a update yesterday and since then then my cell phones Internet is not working. I can connect to WiFi at home and work and they work well but otherwise when WiFi is off, I am not able to use Internet on my device. I have tried to clear the cache as I saw on your site which has not been successful. Please help. Thank you very much.

Troubleshooting: There are two primary ways to connect to the internet and it’s either via a Wi-Fi network or mobile data network. Your problem is latter; your phone can’t be able to connect to your provider’s mobile data network. To address this problem, here’s what you need to do:

  1. Make sure mobile data is enabled in your phone.
  2. If it’s enabled but you still can’t connect to the internet using other apps, then try browsing using the stock browser.
  3. If the problem remained, you need to check the APN settings in your phone but to make sure you have to correct one, I suggest you call your service provider and ask for it. You may also ask the rep to walk you through in setting it up properly.
  4. You may also try to verify with the rep if your account is still in good standing and if there aren’t no blocks in your account that prevent you from using mobile data.

Galaxy S5 doesn’t have internet when away from a Wi-Fi network

Problem: I’m new to this phone not sure what lollipop is but i have android version 5.0  but cant connect to the net when away from my Wi-Fi.

Troubleshooting: Just like the first problem, make sure the mobile data is enabled and that your phone bears the correct APN. If you meant that your phone couldn’t automatically connect to the internet in the absence of a Wi-Fi network, then try this:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Check the box next to “Smart network switch”.

This, however, requires that your account is allowed to use mobile data and that you had your phone properly set to connect to your provider’s mobile data network.

Galaxy S5 shows DNS lookup failed error

Problem: It says the DNS look up failed. I have tried the reboot and factory reset. I had been in the hardware and might of accidentally touched something I wasn’t suppose to. This phone is not activated so not being able to get on the Internet or play store has made it impossible to fix.

Suggestion: The Galaxy S5 showing the error is only the effect and the cause is your router or your network settings. I don’t know what your router is but it’s best if you called your service provider and have its tech take a look at it.

Other devices lose connection if Galaxy S5 is connected

Problem: I have two Galaxy S5’s and one Android Moto. If I have them on Wi-Fi on my home network, they will connect and you can surf the internet. However, all my home internet (computers, tv, playstations etc) will stop working (pages will not load… netflix is loading and stuck on 25%) the minute you turn the Wi-Fi on the phone off, the computer/tv comes right back on.

I bought a new Wi-Fi router (asus-AC1900 dual band), received a new modem from my phone company, tried various setting modifications, but nothing works. If I want to be on Wi-Fi on my cell phones, nothing else can be connected to the internet. PLEASE HELP. I have been troubleshooting this for over a year.

Troubleshooting: I actually encountered an issue related to yours not so long ago and he, too, was troubleshooting the same problem for over 6 months. He was also using a dual-band modem/router. That’s where the problem starts. I’m not really acquainted with ASUS AC1900 and I don’t know if you already consulted with your internet provider’s tech about it but turning off the dual-band function will force all your devices to connect to the same band and that will fix your problem.

Galaxy S5 mobile data toggle gone

Problem: Hello, I am using Samsung Galaxy S5 and to my surprise there is no button to toggle the mobile data on/off in the notification panel. Every time i want to put the mobile data off i need to navigate inside the settings menu then go to mobile networks and then switch on/off the mobile data.

Workaround: No one knows why Samsung had to change take away the mobile data toggle but one thing is for sure here; it’s a firmware issue. This problem is not exclusive to Galaxy S5 since S6 and Edge owners also encountered it. In fact, Samsung released a minor update that would fix it. In your case though, there’s not much we can do about it but wait until Samsung releases a new update that would address it.

I understand how inconvenient it is go through all the menus in the Settings but there are actually apps that allow you to create a shortcut for services you often use. One thing I used before was Widgetsoid. You might want to try that one or any other apps that work for you.

Galaxy S5 no mobile data service, just Wi-Fi

Problem: Android version 4.4.2.  I am in the UK on the 3 network. Recently been on holiday, had airplane mode on and used wifi. On returning turned airplane mode off and now mobile data wont connect despite mobile data icon being illuminated. I can only use wifi.

Troubleshooting: Try to check the APN in your phone to see if it conforms with your provider’s settings. You may call its tech support and ask for it just to be sure you got the correct one.

Related Problem: I have the problem described in your recent article about Wifi, where I show to be connected to my Wifi network but no data can be sent or received.  The problem is caused by mobile Hotspot. It has been this way since the phone was new as far as I can tell. This problem has persisted through three or four patches and update to lollipop.  To reset the issue requires that I restart the phone.  The phone is not and has never been rooted.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Rooted Galaxy S5 unable to register to network, more connectivity issues

Galaxy s5

Today, we address some of the common network and connectivity problems on the #Samsung #GalaxyS5 device. The issues discussed below are taken from emails we received from some members of our ever-growing community.

  1. Verizon Galaxy S5 bad reception issue
  2. Verizon Galaxy S5 not working on Telus Canada network
  3. Galaxy S5 losing connectivity on Wi-Fi
  4. Rooted Galaxy S5 unable to register to network
  5. Factory unlocked Verizon S5 won’t work on T-Mobile network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Verizon Galaxy S5 bad reception issue

Got my first S5 in March, replaced with second S5 in August, replaced with 3rd S5 in September.  All three phones can’t find signal a lot of the time (as in most of the time it seems!)

My husband and parents will have signal, I do not. We are all on Verizon.  2 are iPhones 5 and 6, one was an older Samsung. (My 3 previous Motorolas and two previous Samsung’s had no issue. We’ve been in the same house for 11.5 years).

The 3rd phone has been the better of the 3 and I get 4G and 3G fairly regularly but not always and not consistently. My signal level is lower than everyone else’s in the exact same location. I live in the middle of Silicon Valley. We have enough cell towers to cover a small country and this issue has happened all over the state of California.

If I reboot or if I toggle airplane mode on and off, sometimes I get signal and a ton of texts and voicemails come in and missed calls. So, it seems that once it loses the signal, it quits trying to find it.

I understand that saves battery but it can be hours or even a day or two with no signal and then I reboot and wow! 4G!

Sometimes I still don’t have signal when everyone else does. Very frustrating and Samsung says there is no issue so Verizon won’t let me get a different model phone unless I pay off this one. 

I’m considering biting the bullet and getting the S6 but I’m worried I’ll have the same problem. 

Signal used to be so reliable at home (before the S5) that I had considered cancelling our land line. Now, I cannot make or send calls at home unless I go outside (sometimes texts won’t even go through.) Often I have to reboot the phone several times a day to catch any texts that it hasn’t received and I’ve missed tons of calls. Sometimes, the voicemail icon lights up and I holding the phone and it never rang. The people called, they didn’t just leave VM through the carrier.)  — Cheryl

Solution: Hi Cheryl. An issue like this should be handled by your carrier especially that you have already tried using 3 units of the same exact model. Other factors must be causing the problem and they should have stopped pointing to Samsung’s direction. It’s highly unlikely that all three hardware have the same problem, unless the issue originates from Verizon itself. Further tests and isolation should have been done. For example, they should have suggested to replace the SIM card to try to see if the issue starts there.

Poor or bad reception problems are, most of the time, carrier network’s issue and hardly a hardware problem. The only suggestion we can give you is to do the basic software troubleshooting (which we doubt will fix the issues) like wiping the cache, performing a factory reset, or even using a custom ROM.

Problem #2: Verizon Galaxy S5 not working on Telus Canada network

I recently bought a Galaxy S5 on the Verizon network from the USA and would like to use it in Canada on the Telus network. Now i have set up the proper APN settings and when I am on the lock screen it says i am on the Telus network. However i am still getting the notification that my SIM card is not from Verizon. I read your post to root the phone and change the names of the Verizon apps to the new network names.

However i am being told that Verizon has made it impossible to root their phone. My model number is G900V and I’m on 5.0 version. I can find my way around the phone very well to follow instructions but am not tech savvy when it comes to technical terms. Lol.

Is there a way for the phone to read my Telus SIM card? — Veronica

Solution: Hi Veronica. The first thing you need to do to use a Verizon S5 is to ensure that it has been SIM unlocked. Unlike T-Mobile or AT&T devices, which swapping SIM cards is as easy as inserting them is the norm, Verizon devices must be properly unlocked first in order to be used in other networks. This is due to the fact that Verizon uses a CDMA network technology as opposed to the more common GSM technology of many wireless carriers in the world. CDMA devices don’t need SIM cards to be able to talk to Verizon network unlike GSM devices from other carriers. A CDMA S5 connects to Verizon network via a special hardware that keeps subscriber information. These information are embedded in the phone itself. Unlocking a Verizon S5 requires a special software to tweak the phone’s programming to work with a different network.

GSM devices on the other hand keep subscriber information on the SIM card. Unlocking a GSM phone is easier compared to CDMA devices though they are not the same process. However, even if you have an unlocked a Verizon phone, it still doesn’t mean it can be used to other networks as there’s still a chance that the setup won’t work because the new network has incompatible frequency band. In other words, you can’t use a CDMA phone on a network that only uses GSM signal.

We know that Telus Mobility Canada uses 4 types of network technologies including CDMA and GSM but not all areas are served with all four at the same time. You have to contact Telus and ask if the current S5 you have is compatible with the available network technology in your area.

Problem #3: Galaxy S5 losing connectivity on Wi-Fi

I primarily use my Wi-Fi as my Internet source when I’m at home. However when using apps that require Internet such as Instagram, I sometimes am no longer able to refresh my feed or view others posts. This sort of thing happens in Twitter, YouTube, Internet and Chrome as well. But if I lose connectivity with Instagram for example I can still go onto YouTube and watch videos or if tweets aren’t loading in Twitter I can still go to Instagram and view photos. So the Internet still works but I experience connectivity issues with any Internet using app at certain times.

I solve this problem by switching my Wi-Fi antenna on my phone on and off. This restores the connectivity in the apps in which I experienced the problem. I have already tried clearing the cache partition as well as switching the IP settings to static but these haven’t worked.  — Sahil

Solution: Hi Sahil. There may be a firmware glitch causing this issue. Have you tried doing a factory reset? If you haven’t, just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #4: Rooted Galaxy S5 unable to register to network

Thank you for reading my concerns. I will try my best to list the steps etc.

The phone worked prior to me making some updates. I had a custom ROM installed with Jellybean prior with no troubles. Haven’t used the phone for more than one year.  Was going to travel out of the country and wanted to take this phone. So here is the deal. I had accidentally bent the pins in the SIM card reader and replaced it from a part on eBay for my model phone. The part appears to work as if a SIM card is not in it will not find a card and show. Later replaced the charging port too. Same seller of parts. I followed a network unlock deal by going into the service menu and this seem to work.

 Then I had upgraded the ROM to a custom rom called Cynide ROM 5.1. After this, i could not get my phone to register any working SIM card to obtain a signal, even the original one.

Long story short, Knox counter is registered, not sure if this upsets network signal.

I downgraded to stock firmware Android 4.3  and no signal.

I have read like crazy and can’t seem to figure out what to check since so many things were done. The phone works as it supposed to, boots up, runs system, but cannot register on a network.

Can you fix this? Any advice? Can I send it to somebody? Thanks. — Eric

Solution: Hi Eric. It’s not unheard of for some devices to lose Wi-Fi and cellular network connectivity after flashing a custom ROM. It’s always recommended that one must create a backup of the Encrypting File System (EFS) folder housing the IMEI before flashing a ROM.

Root storage of an Android device are divided into partitions, with each one keeping sensitive information. If not done properly, rooting or flashing can make these sensitive partitions accessible and tampered with. If the EFS folder of your S5 has been modified accidentally during previous flashing procedures, there’s a chance that the EFS data might have become null at this time, meaning your network is no longer able to authenticate the device. In order to fix the problem of missing or corrupted EFS folder, one must revert back to stock firmware, which you obviously did already.

We don’t know what to tell you at this time but you want to start checking again if the SIM card reader is working. If not, try to work the problem out with your wireless carrier’s technical support.

Problem #5: Factory unlocked Verizon S5 won’t work on T-Mobile network

Crossing my fingers that you can help. Prior to my purchase I inquired whether the device I was interested in would be compatible…I was assured it would indeed work.

So, I purchased a (Verizon) Factory Unlocked S5 from Amazon (**specific info below***) and pucked up a T-Mobile SIM Card for activation. Much to my surprise after inserting the T-Mo SIM Card, the following message appears:

‘A SIM CARD IS NEEDED IS OPERATE THIS PHONE. PLEASE TURN OFF YOUR PHONE AND INSERT YOUR SIM CARD.’

Very perplexed…I’m find myself scratching my head and all while thinking “WTF?!” is racking my brain!

Of course, the seller refers me back over to T-Mo’s Tech Support and points out my phone is an ‘international phone’. I go into a T-Mo location and was told that although my phone as a slot for a SIM CARD. It’s not compatible. Even after explaining that my phone is an ‘international phone’ (as instructed by the seller) per the T-Mo Rep – you cannot use that phone. only Verizon’s iPhones are compatible.

Please help me? Did I just make a huge mistake and will HAVE to get VZW Service? C’mon…let’s hear it, give it to me straight – I promise, I can handle it…

Your assistance would be greatly appreciated. — Leisa

Solution: Hi Leisa. T-Mobile uses GSM network while Verizon CDMA. Even if the phone that you have right now has been SIM unlocked, meaning it can now use a SIM card to talk to a network, and is now equipped with GSM capability, there’s still a question about frequency specification. T-Mobile’s GSM network uses a wide range of frequencies bands like 1900 MHz, 1700/2100 MHz, 700 MHz. If T-Mobile support representatives have reviewed the phone and said that it’s not compatible with their network, that’s most probably due to frequency incompatibility.

If you can, simply subsribe to Verizon so you can use the device.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages. 

Galaxy S5 can’t install update via Wi-Fi, more internet connection-related problems

s5

Here’s another post that answers some questions about connectivity-related issues of our #GalaxyS5 users. Many mobile connection problems can be fixed by doing the basics — restarting the phone, rebooting in safe mode, deleting app and system cache, and performing factory reset — so we include them here. If these solutions won’t work on your phone, the problem is more likely beyond your means to fix it. Don’t hesitate to send the phone to a service shop or Samsung for more direct help.

  1. Browser app on Galaxy S5 keeps generating tabs
  2. Galaxy S5 notifications stop coming when screen is locked and on sleep
  3. Wi-Fi and data connections not working on Galaxy S5
  4. Galaxy S5 Email app not syncing
  5. Galaxy S5 unable to connect to the internet via Wi-Fi
  6. “Authentication error” on Galaxy S5 when on Wi-Fi
  7. Galaxy S5 can’t install update via Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Browser app on Galaxy S5 keeps generating tabs

Hello I just bought a Galaxy S5 and updated it to Lollipop. My Internet tabs will not delete and keep gathering. I now have over 40+ tabs. Every time I go to delete a tab all of the tabs disappear and then it says “no tabs” in tab manager. Once I open my Internet they are still all there. I’ve tried deleting my cookie and cache data but it doesn’t help. Even restarting my phone doesn’t help. Any ideas?

Thanks. — Michael

Solution: Hi Michael. A browser bug may be causing the problem. Try deleting the app’s cache and data first before using it again. Deleting an app’s cache and data are usually effective for all types of app issues. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the problematic browser app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

A manual re-install of the app (assuming that you use a third party browser) may also be needed to fix the issue so try that as well.

Problem #2: Galaxy S5 notifications stop coming when screen is locked and on sleep

On Wi-Fi, after phone goes to sleep (due to not using it for a couple of minutes) I stop getting notifications for email, text, etc.

Did not have this issue prior to Lollipop update, but don’t want to revert the software back either, unless that’s the only solution. Hoping for 6.0 upgrade, maybe it’ll disappear.

There is another T-Mobile S5 on the same Wi-Fi who doesn’t have the same issue. So I’m excluding the Wi-Fi router being the issue. I also did a factory reset, did not download any other apps and the problem remains.

When switching back to mobile data the problem is solved. — Thijs

Solution: Hi Thijs. This might be a Wi-Fi bug at the firmware level. We are still gathering more data about this problem to see if it’s only isolated to certain phone model or carrier.  The problem may be on the update pushed to your phone before. Letting them know about the problem may be a good feedback for their technical team to fix the issue.

If wiping the cache partition won’t fix it, try to contact your carrier and ask for direct assistance. Here’s how to clear the phone’s cache partition:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #3: Wi-Fi and data connections not working on Galaxy S5

Hi. Good day!

I have a Samsung Galaxy S5 having problem on Wi-Fi and Data connection. Before, both connects. But, last July 25, 2015, I have experienced my phone not connecting to either wifi or data. I mean, data and wifi was connected but it seems that there is something trying to block the uplink/downlink.

WI-FI is strong and fast likewise with data. I have checked the IP and it is the same. I tried restarting my phone, then after the unit restarts, it automatically restarts again when I’m trying to turn ON WIFI or data connection.

What could be the problem on this? I hope you could help me out. — Gerald

Solution: Hi Gerald. Do you mean to say that your S5 is unable to connect to the internet even if it’s connected to good working Wi-Fi network? Does the connection problem happens when you try to pull up a website using an internet browser, using an internet-based app, or both? Please do the basic software troubleshooting like wiping the cache partition and doing a factory reset to eliminate possible bugs. Here are the steps on how to do a factory reset on your S5:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Galaxy S5 Email app not syncing

I have an S5 phone. When I try to spam emails the message comes up saying “Unfortunately emails have stopped” and spam selection will not work.

I cannot pick up emails consistently any more, they seem to arrive when they feel like it. I have 5 email accounts, 1 with Gmail and 4 with AOL. The only thing that i did was stop the email process on one occasion. I have set them all to sync.

I have removed the battery but that hasn’t helped. I have thought of doing a reset but I don’t know what the consequences will be and whether I will lose data and my contacts. — Andre

Solution: Hi Andre. Sometimes, a factory reset will not be necessary to fix app issues. Try to delete the email app’s cache and data first to see the difference. Deleting an app’s data is the virtual equivalent of re-installing it. This means that if you do so, you will be deleting all settings and accounts associated with it. You can then recreate your email accounts afterwards. Steps are provided above on how to delete an app’s cache and data.

Problem #5: Galaxy S5 unable to connect to the internet via Wi-Fi

I recently installed Wi-Fi at my apartment. My Samsung Galaxy S5 is able to connect to the Wi-Fi network and it appears to be exchanging signals with the router (i.e. I see the Wi-Fi icon activate on my phone), but I cannot download anything via the Wi-Fi. Whenever I try to re-load a page, it says “Cannot load page at this time. Retry”. My phone works perfectly well with the Wi-Fi network at my work, so why is it not working at home? I am able to use my laptop at home with Wi-Fi without any issues. Do I have to unblock something on my phone?

Thank you for your help. — Tamara

Solution: Hi Tamara. Make sure that there is no filtering system (like IP filtering, MAC filtering, etc) enforced on your Wi-Fi, preventing your S5 from connecting to the internet when it’s linked to your local network. If you don’t know what to look or where to start, try to call your internet service provider so they can help you configure your Wi-Fi again.

Problem #6: “Authentication error” on Galaxy S5 when on Wi-Fi

In India, using SAMSUNG Galaxy S5 [I9300] brought from UAE[Gulf] in 2013.

I am having wi-fi modem at home and was using it to access the internet in my phone for the last several months without any problem but recently  i installed the apps mentioned and also received an update on it. i also forgot to turn off the wi-fi in my cell few days back when i went to sleep.

From that day onwards i am not able to access wifi in my home unless i stand within 9 feet of the modem. If i move the connection is getting lost with a message “AUTHENTICATION ERROR” BUT THE WIFY IS ALSO SHOWN AS “SAVED SECURED” — Ajith

Solution: Hi Ajith. Please wipe the cache partition of your phone and do a factory reset if necessary. Assuming there is no Wi-Fi network-related problem, any of these solutions should help you fix the issue.

Problem #7: Galaxy S5 can’t install update via Wi-Fi

Hello! I just bought a Galaxy S5. I want to update the firmware on it but it keeps failing. I download it over wifi. The download finishes and starts to install it. The install fails after the phone restarts. it starts to install and the update is installed less than 10 seconds. Then the phone comes back ON and no error code or anything, just a text that says firmware update failed.

I have good Wifi. I can’t do it via cable because there is no software on PC. I have done factory resets many times but it doesn’t help. I don’t know what to do. I can’t find any solutions online also. — Ergo

Solution: Hi Ergo. Moving files wirelessly creates more chances of losing something during the process, especially if there are interference sources between the router and your phone.

We have no other suggestion other than that. If installation via Wi-Fi doesn’t work, you have to find another way to install via cable as it is more reliable.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 “Unfortunately, NetworkSystemProvider has stopped” error, other connection problems

s5

Hello everyone! Welcome to another post that deals with #Samsung #GalaxyS5 connection problems shared by other members of our community. We have included some rare issues today although the solutions we provide do not greatly vary from the basic software troubleshooting for any app issue.

Below are the topics discussed in this article:

  1. Galaxy S5 mobile data stopped working after an update
  2. Galaxy S5 ERR_INTERNET_DISCONNECTED error
  3. Galaxy S5 “Unfortunately, NetworkSystemProvider has stopped” error
  4. AT&T Galaxy S5 with T-Mobile SIM drops to 4G from 4G LTE during calls
  5. Galaxy S5 Wi-Fi error “Saved, secured with WPA/WPA2 (WPS available)”
  6. Galaxy S5 “authentication error”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 mobile data stopped working after an update

Hi there. Please help.

I woke up this morning to my S5 being updated to the latest software. Loved everything but for some reason my data/internet is not working. I can make calls and texts, and Wi-Fi works great but no data connection. Already called my service carrier and resettled my APN, still not working.

Also factory reset it and still no data connection. Turned off my phone and removed SIM cards and put it back again still no beuno. Tried everything I could Googled. Is it time for a new phone? — Melina

Solution: Hi Melina. We seldom hear mobile data connection to completely stop working after an update. If the cause of the problem is not account- or billing-related (which means your carrier may have prevented your device from using their service), it must be the phone. While  rare, an Android device can sometimes gets bricked after an update. It may manifest in many forms including a similarity to what you are experiencing right now.

We don’t think there’s still anything that you can do on your end at this time to fix the issue since you’ve already performed the basic software troubleshooting that we usually suggest. One good question is worth asking though — have you tried inserting your SIM card to another device to check if it’s working? If it doesn’t, it means that the phone is fine. The issue can either be due to a faulty SIM card, or something about your subscription or account.

If you are positive that your account and SIM card are fine, then it’s definitely a phone issue.

Unfortunately, we are not in a position to know what the exact problem is on the device. You may want to consider having it replaced.

Problem #2: Galaxy S5 ERR_INTERNET_DISCONNECTED error

No mobile data. Says is offline with error code: ERR_INTERNET_DISCONNECTED. Checked Wi-Fi at local McDonalds and Wi-Fi does work, just not mobile data since it was activated. Mobile data is check marked as on, Wi-Fi is turned off, factory reset my phone again, soft boot, reboot all tried. 

Verizon says everything is fine on their end, don’t know what issue is. I looked online and says it could be APN issue. When I go to APN it does not show ANYTHING in there, so does not allow me to add a VPN or reset to default since it is completely void of any info as is.  Please help. TIA. — Matrona

Solution: Hi Matrona. The first rule in troubleshooting mobile data connectivity problem is to ensure that there is no network- or account-related problems. We know you’ve already checked with Verizon but the error ERR_INTERNET_DISCONNECTED is an indication that either the phone is misconfigured (as what you initially suspected), or your account with them is not properly provisioned at this time. On top of that, they should help you figure the problem out themselves and not leave you dry.

As much as we would like to help you, we don’t think there’s anything that we can do to improve the situation. We are supposed to tell you to check the APN but you’ve already figured that out. Other than that, everything should work automatically once your S5’s APN settings are set properly. We also don’t have enough data about the problem like:

  • the signal strength you’re getting
  • changes done on the phone in terms of software
  • troubleshooting steps done (other than checking APN settings)

Please call Verizon again and ask for their network technical support. You may initially be passed to their customer service representatives (that does account and billing issues) so make sure to let their network guys check the issue for you.

Problem #3: Galaxy S5 “Unfortunately, NetworkSystemProvider has stopped” error

Hi there. My fiance has a Samsung Galaxy S5 that just yesterday stopped connecting to our network, which is Sprint. We called Sprint Support and they said that the connection was supposedly active. However, the phone will not connect to anything, even when it’s connected to Wi-Fi.

Every time we turn the phone on a message pops up that says, “Unfortunately, NetworkSystemProvider has stopped.” Nothing seems to be working to fix the issue. We power cycled it several times, removed the battery and replaced it. I also read that we could try wiping the cache, which I did, and that also failed to solve the problem. If you have any insight into how to fix this it would be greatly appreciated. — Devon

Solution: Hi Devon. We’re not aware of any other S5 users from other carriers complaining about this specific error so this may be isolated to Sprint network users. Because every carrier customizes Android in a certain degree to fit their own wants and services, start troubleshooting Sprint-related apps. If you installed updates prior to noticing the problem, try uninstalling updates for Sprint apps first. To do that, simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Sprint Zone app and tap it.
  • Tap Uninstall Updates.
  • Try to connect to your mobile data network and Wi-Fi again.

If that won’t fix the issue, try to wipe the cache partition. Here’s how:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Problem #4: AT&T Galaxy S5 with T-Mobile SIM drops to 4G from 4G LTE during calls

  1. I took my unlocked AT&T Galaxy S5 Active and switched over to T-Mobile service. I was able to get voice, text, and 4G LTE data service. However, whenever I make a phone call, the data service drops to 4G everytime and the signal strength goes from 2 or 3 to 5 bars. My hotspot works fine at 4G LTE but the minute I make a call, it also drops to 4G. The 4G LTE down/up speed are decent at 13Mbps/19Mbps but the 4G down/up speed are 5Mbps/ 0.04 mbps.
  2. Although everything is going to my voice mail, I’m not able to set my call forwarding options. It is all disabled.
  3. I do not have the option to automatically switch to a 3G network if needed, and I was told I may not have the option to make calls over Wi-Fi for when I’m inside a building with poor signal reception. How can I verify if I have this option working? — Luke

Solution: Hi Luke. Let’s another your questions individually.

The first concern may be beyond you at this time as it looks more of a network specific behavior rather than a device problem. You can try to do a factory reset to see if refreshing the firmware will help fix it, though we think that that’s simply how T-Mobile network is supposed to function. To do a factory reset, just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

For the call forwarding option concern, you should talk to T-Mobile about it. It may value added service that is not included in your current subscription plan. You have to work with T-Mobile to have it enabled (it may not be free).

Lastly, if there’s no option for you to manually switch to 3G network, that’s probably because the current firmware disabled it. As mentioned above, carriers can customize Android to fit their needs by disabling functions normally found in international version of the same device.

Problem #5: Galaxy S5 Wi-Fi error “Saved, secured with WPA/WPA2 (WPS available)”

Not sure whether problem started after last upgrade or not, but in the last week or so phone will not connect to Wi-Fi networks it was comfortable with up to now. Have restarted phone, router, etc, used volume/power buttons to clear cache and reboot, no help.

If router and phone are both powered down, phone will find home network and connect for around 2 minutes, then it drops the connection and shows as “Saved, secured with WPA/WPA2 (WPS available)” message in network page, just will not re-connect.

When I try to ‘forget’ the connection, it merely drops the ‘saved’ part of the message, but the network remains on the page showing as “Secured with WPA/WPA2 (WPS available)”. I cannot find a way to get it to drop the message entirely and my intuition is that the network is stuck in memory somehow.

Have renamed the phone, and during the limited time when connected to the network/internet have checked that the software shows as the latest version.

The Wi-Fi signal is strong and all other home devices connect to the router normally. Have done less extensive TS at work, but phone fails to connect to work network router either. It leaves me with an expensive electronic tin can and string and is extremely irritating as there seems to be a load of chatter about the problem generally (many chats appear similar but with minor variations) but absolutely nothing that I can see from Android. Any suggestions gratefully received. — Pete

Solution: Hi Pete. Here are the things that you can try to solve the issue.

First, make sure to tap on “delete dumpstate/ logcat” option in the service menu to wipe a certain cache that may be responsible for this trouble. To pull up the required service menu, simply dial *#9900#. If this won’t do anything, the next step is to delete the data of Network Location and WLAN Test apps by following these:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for app in question and tap it.
  • Tap Clear Data button.

If nothing changes still, try changing the IP settings of the phone’s Wi-Fi settings. Make sure that the password is correct before proceeding to the steps below:

  • Go to Settings.
  • Tap Wi-Fi.
  • Tap and hold the network in question.
  • Tap Modify network config.
  • Tap Show advanced options box.
  • Tap IP settings and change it to Static.

If all these solutions won’t work, consider doing a factory reset.

Problem #6: Galaxy S5 “authentication error”

Hi. This may be of interest to you. My new S5 promptly stopped connecting to the internet. Looking at the web, it seems that this problem is not uncommon. I have followed all the steps you suggest in your posting. The S5 is recognizing the Wi-Fi network that is currently working on my PC. There is a padlock on the icon. However on tapping this icon it asks for a Password. I was not aware that there was a password on the Wi-Fi so I tried the Security Key number displayed on the router. The S5 again reported “Authentication error” but also added Security WAP2 PSK. I tapped Connect and behold it now works!  Don’t know what happened. Regards. — Kevin

Solution: Hi Kevin. We’re glad to hear that you managed to fix the glitch on your device. In most devices, a padlock almost always signifies that the network is secured and you need to enter a passkey or password to access it. We can’t connect the dots why your phone showed “authentication error” after entering the passkey but eventually allowed you to connect though. That may had been a rare bug that we are not aware of to be happening on S5s. But again, we are happy to know that you are now connected to your Wi-Fi network without problems. Do let us know if you have other suggestions to share to our community.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S5 Internet Stopped Working

One of the best ways to stay online while on the go is by using a smartphone. It easily fits in the pocket making it portable and it’s battery lasts longer compared to a laptop. The #Samsung Galaxy #S5 for example allows a user to connect to the Internet using a Wi-Fi or mobile data connection.

Samsung Galaxy S5

Sometimes though connecting to the Internet using a smartphone can be difficult. The connection can’t be made or it gets disconnected constantly.

In this latest installment of our troubleshooting series we will tackle the Galaxy S5 Internet stopped working problem and other related issues.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Data Stopped Working

Problem: My Galaxy S5’s data has entirely stopped working. At first it was just continuously losing connection, but turning airplane mode on and off would solve it. Then that stopped working, but turning it off and on again would generally work. Now nothing works and my data won’t come back. I’m using Verizon, but a few of my roommates have Verizon as well with other phones and their data is working fine. I’ve seen suggestions to reset the APN to default but that option is not highlighted in my settings and I’m not sure how to fix any of this at this point. Sidenote: I moved into this apartment (Santa Cruz, CA) 3 weeks ago and have no problems with service until the last few days.

Solution: If the issue disappears after you toggle the airplane mode or restart your phone then this may be caused by some form of corrupt data. Try wiping the cache partition of your phone first and see if this resolves the problem.

You should also check if the issue only occurs in one particular area since if it does then it may be a reception related problem.

Another factor that you should consider is that a certain app you downloaded to your phone is causing the problem. To check if this is the case start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded and installed in your phone are disabled. If you can connect to the Internet without any problems while your phone is in Safe Mode then an app may be causing the problem. Find out what app this is and uninstall it.

S5 Data Stops Working Intermittently

Problem: I loose connection on my data intermittently. My phone just stop browsing after like 15 minutes  of putting on the data, i have to disconnect  and reconnect back to get the phone browsing again.

Solution: This is similar to the problem above. What you need to do first is to wipe the cache partition of your phone to eliminate the possibility of corrupt data causing the problem.

You should also try to check if this problem occurs only in one area. If it does then it may be a network related problem.

S5 Setting Up APN

Problem: I’ll get straight to it. Lately my Straight Talk data plan has been rather slow. And yesterday they send me a message stating that I reached my data allowance limit. My limit is 5GB and I apparently reached the limit at 1.30GB so I knew something was wrong. I called them up and they basically said my APN needed to be updated. So they send me some info via text about certain settings I needed to rename. Unfortunately, I was confused as to whether I was supposed to edit the APN I already had or delete and add a new one. Unfortunately I did indeed delete it and when I went to add a new one with the “+” button nothing happened. Now I am without mobile internet. Please please help.

Solution: Try restarting your phone first. Once your phone has restarted go back to your phone APN settings then check if you can add a new one.

S5 Mobile Data Signal Decreased After Update

Problem: My phone used to stream videos fine. It would also stream PC radio without any interruptions. Now in the last month or so I have 4G LTE with the spark from Sprint. And the signal in a building weather in my home or at work gets less than one bar. When outside the signal strength is not the same now that I have enabled Wi-Fi optimizer. I do not like Wi-Fi optimizer or Wi-Fi calling for the reason I should be using Sprint Network not my own. I would appreciate any help in my signal strength I do believe it was after an update. Thank you in advance for boosting my phone signal and fixing my phone so I can watch  Hulu at work again!

Solution: There’s a possibility that this may be a network related issue. Have you tried to check the data signal of your phone in different areas and see if it improves?

If this problem occured right after a software update then it may be caused by conflicts in your phone’s system  data. I suggest you backup your phone data then do a factory reset.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

StraightTalk Galaxy S5 cannot connect to the Internet, other connection issues

Our post today addresses some of the #GalaxyS5 connectivity issues shared by our community. We hope that the suggestions we give below will point you toward the right direction in fixing your issues for good.

StraightTalkS5

Below are the topics discussed in this post:

  1. Galaxy S5 in Bolivia unable to connect to the internet via mobile data
  2. Galaxy S5 unable to install Snapchat
  3. Galaxy S5 on roaming mode unable to connect to the internet
  4. StraightTalk Galaxy S5 cannot connect to the Internet
  5. StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced
  6. Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


 

Problem #1: Galaxy S5 in Bolivia  unable to connect to the internet via mobile data

Hi there! I’m currently an American student living abroad in Bolivia where the three major cellphone services are Viva, Tigo, and Entel. My dad who lives in the US. sent me a Verizon S5 cellphone. To my amazement unlike other phones before, I didn’t need to get it cracked by the technicians here for the carrier change. I made a few calls with no problem. however my cellphone won’t allow data usage for internet. The icon for data usage is there but never lit. I am currently using Wi-Fi. My phone has Entel.

In Bolivia, we buy minutes and megabytes (for internet) through cards we purchase. This cellphone is really good but the mobile data makes it hard for me to receive international Viber calls unless I have Wi-Fi. — Enrique

Solution: Hi Enrique. The most likely reason why mobile data is not activated on your phone, even though it’s been carrier unlocked, is because it still runs the Verizon Access Point Name (APN) configuration. You need to change the APN settings to that of your current carrier, Entel.

Unfortunately, we don’t have the necessary information at hand so you need to call Entel and ask them for it. Once you have the right  APN settings, we are confident that you should be able to use mobile data without issues.

Problem #2: Galaxy S5 unable to install Snapchat

Yesterday morning, everything was running fine, all apps were opening, I even installed a new app. When I got out of class, I attempted to open an app I use frequently–Snapchat–and it was stuck on loading. I thought this was just a bug and attempted to fix it by deleting the app and reinstalling it. However, when I went back into the Google Play Store, I got an error that read, Check your connection and try again. I’ve tried everything from Clearing the Play Store’s cache, Syncing my Google accounts, nothing works. Please, if you know how to solve this problem, say something below. This problem is really bothering me and I haven’t a clue on how to solve it. — John

Solution: Hi John. If you are having trouble installing Snapchat, the culprit may be Google’s Play Store app. Here are the things that you can try:

Delete the data of Google Services Framework

Google Services Framework is an app responsible for helping other Google apps in your phone connect to remote servers seamlessly. If this app starts to mess up, all sorts of thing tend to happen. Deleting its data is the equivalent of reinstallation so it’s a good first step to do. Here are the steps to do it:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to and tap All tab.
  • Select Google Services Framework.
  • Select Clear Data.

Update your phone’s date and time

Incorrect date and time on your phone may cause syncing issues with Google servers so changing them to the right one may fix the problem.

  • Open your device’s main Settings app.
  • Touch Date and time.
  • If you see “Automatic date & time” and “Automatic time zone,” uncheck them.
  • Manually change the date and time, so that they are incorrect.
  • Tap the Home Screen button.
  • Go back to your Date and time settings (repeat steps 1 & 2).
  • Manually change the date and time, so that they are correct.
  • Re-check the boxes for “Automatic date & time” and “Automatic time zone.”

Clear the cache and data of Google Play Store app

Keep in mind that Google Play Store is also an app. It is as susceptible to issues just like any other app. That said, you also need to clear it’s cache and data from time to time, especially now that you have an issue installing an app.

Re-install Google Play Store updates

After deleting Play Store’s data, you need to install its downloadable updates again. To do that, just follow these steps:

  • Open your device’s main Settings app.
  • Touch Apps or Application manager (depending on your device, this may be different).
  • Touch Google Play Store > Uninstall updates.
  • When prompted to change the Play Store app back to the factory version, touch OK.
  • Open the Google Play Store app Google Play.
  • Go back to your device’s home screen. As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.

These solutions are usually effective in fixing the issue but if nothing changes, you can continue doing the following:

  • Make sure Download Manager is turned on
  • Check your device’s available storage
  • Call Google Play Support team by visiting this page.

Problem #3: Galaxy S5 on roaming mode unable to connect to the internet

Before I left for vacation in Canada from the US, I contacted Sprint International. They gave me step by step process to change my phone so I could use it in Canada. I am on a plan that has unlimited text and data and calls at $0.20/minute. So I did everything as requested and now that I am in Canada I have only texting and calling. No access to email or internet. And the funny thing is that when I first entered the country I could use Google Maps to help me navigate to my friend’s house. But yesterday after an hour long CHAT with Sprint, it is not fixed and now I CAN’T use my Google Maps to navigate. I have gone over and over the settings and just can’t figure it out. I have a signal and it has an R over it. But when I try to access my email it says I don’t have a mobile network.  Thanks for your help. — Terry

Solution: Hi Terry. If you availed of Sprint’s International Value Roaming plan, keep in mind that your mobile data speed is limited to using 2G network speeds only. If you avail of 3G data speeds, check with Sprint if you have reached the data limit for the day. The plan is supposed to revert to 2G speed once you have consumed the allocated data limit for the day.

2G speed is slow and may not be very reliable if you use it to check your email and do other internet activities. This may be the reason why you seem to be unable to use internet despite getting good signal strength. Try checking your internet speed by visiting speedtest.net.

Problem #4: StraightTalk Galaxy S5 cannot connect to the Internet

I have Galaxy S5 and I used StraightTalk. I have used StraightTalk for years and did not have this problem until I got this phone.  I can not get on the internet/Facebook unless I am at a location that allows free access–ie; someone’s personal or say McDonalds.

My phone does not automatically find one of these or a general internet access that I am paying for.  And I have not left my area- I am in a metropolitan area–03301.

I have check airplane mode- off-  mobile networks is checked off. I have had StraightTalk re-set etc. Still no luck. I did not have a problem when I was using I phone. — Tina

Solution: Hi Tina. If you want to have internet connection on your device even when you are outside the range of a Wi-Fi network, make sure that mobile data is enabled on your phone, and that your mobile data plan supports it. This means that you have to call StraightTalk and ask them to check your subscription and configure your device.

Problem #5: StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced

On my home Wi-Fi I was able to connect to the StraightTalk app previously. We recently changed our router and now the app is telling me that there is no internet connection. I am able to go on the internet via chrome and don’t seem to have any problems surfing the web using Chrome but the app itself won’t connect to the internet.

I am hoping you can please help. I am very new to smart phones. I have a Samsung Galaxy S5 and my carrier is StraightTalk. Thank you for any help you can provide. — Jennifer

Solution: Hi Jennifer. If you have the option to uninstall and re-install the StraightTalk app, we recommend that you do so.

If the app came with the phone (pre-installed), you won’t have the option to uninstall it, but you can delete its data.

After re-installing or deleting the app data, try to log back in to your StraightTalk account for the app to work.

Problem #6: Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

I have a Samsung S5. Just starting this week my phone will not stay connected to the internet. No error message, just keeps trying and using a lot of battery power to do so and my phone is very warm while it is just sitting.

When I try to go on Google to look some this up I get “Can’t load search results Something went wrong. Try searching again.”.  I have tried shutting it off for a 1/2 hour or so.  I have shut it off and removed the battery for at least 10 min. — Genny

Solution: Hi Genny. Are you trying to use mobile data or Wi-Fi? Unless you specify what type of network you are on, all we can provide are general directions. If you want specific instructions on what to do (depending on what network you are on), please browse through this list of articles for this topic.

Because the phone seems to be overheating and leaking battery faster than normal, it’s best if you can do a master reset as well. Just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S5 Not Connecting To Mobile Data Issue & Other Related Problems

One of the best ways to connect to the Internet using a smartphone while on the go is by using the mobile data connection of your network. If your phone is equipped with an LTE radio and you are in an LTE covered area you will be amazed at the Internet speed you will get which is often faster than your Wi-Fi connection. The #Samsung Galaxy #S5 for example is a device that is able to take advantage of the LTE service of a network.

Samsung Galaxy S5

There are however instances when problems occur related to mobile data connection. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 not connecting to mobile data issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Not Connecting To Mobile Data After Factory Reset

Problem: I recently factory reset my phone, however, after doing so I’m not able to use mobile data. Wifi works fine, but it won’t connect to data. I never have any trouble before resetting my phone. I tried restarting and reinserting SIM card. Tried setting APN to default. Do I need to reset it again? Thank you.

Solution: When you factory reset your phone everything will revert back to its default settings. Since you are not able to connect to your mobile data connection there is a big possibility that the APN settings in your phone is not the one your current network is using.

I suggest you visit your carrier’s website and check what APN settings they are using. Compare this to the settings in your phone and make the necessary changes.

S5 Slow Mobile Data Connection

Problem: Hi, I have a S5 duos since Jan 2015. I notice in April the data connection is very slow when on broadband. On WIFI its fine. For example when I used Speed Test Ap at home WIFI (home WIFI box is 5 years old and wasn’t top range) Ping 6 ms,  Down Load speed 15.5 Mbps, Upload 3.2. Broadband phone network connection Ping 300 ms,  Down Load speed 0.18 Mbps, Upload 0.10. I have tried different sim cards, in different countries on different data plans. The situation is the same, its not the phone provider. I have done a Factory Reset, no change. What next?

Solution: Try doing several other additional tests to check if this is a network or phone issue. Start your phone in Safe Mode then connect using your mobile data plan. Observe theconnection speed at different times of the day and at different locations. This is to check if the problem is due to network congestion or to a signal related issue.

If your connection speed improves at a particular time of the day or night then the problem may be with network congestion. If you are getting a good speed in other areas then the problem may be with the signal your phone is getting.

You should also check the Internet speed when your phone is set to different connection modes. Try checking the speed when your phone is set to LTE/WCDMA/GSM (auto connect) then check it at WCDMA only.

If the problem still persists then this may already be a hardware related issue. You should bring your phone to an authorized service center and have it checked.

S5 Hotspot Not Working

Problem: When I set my phone up to be used as a Wi-Fi hotspot and then connect with my Samsung Galaxy Tablet or my PC (currently running Win10, but had the same problem with win 8.1), the tablet/pc connects and it *looks* as though there is a WiFi connection but I cannot actually get anything to download. It worked fine when I took delivery of the phone, because I checked it before I left the shop. I can connect my PC to the phone through a USB connection and it works, and I can certainly connect the phone to the internet. The WiFi hotspot also works just fine when I put the SIM back into my four year old HTC Desire phone, so it is not a problem with the Tablet. Do you have any suggestions? I had this problem with another S5, but it happened less than 30 days after I bought it so Samsung just replaced it. I found out about the problem a week or so ago, but at that stage I could connect to the internet using Bluetooth from my tablet, but since I installed the latest software upgrade, I can’t do either.  Any suggestions?

Solution: Since you mentioned that this problem occured right after you updated your phone software then I recommend you backup your phone data and do a factory reset. When issues occur right after a software update the most likely cause is that data from the old software version which is still present in your device is causing a conflict with the new software version. To effectively remove this old data a factory reset must be done.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S5 losing mobile data connection, more connection problems

Welcome to another post that will hopefully help you resolve your #GalaxyS5 connection problems. As you can see in the issues described below, connection can vary in a lot of different ways even on a single device. If you are looking for a way to fix an annoying mobile data or Wi-Fi connection issue, continue reading and you may get some bit of useful information.

Image credit: Samsung
Image credit: Samsung

These are the topics discussed in this post:

  1. Samsung Galaxy S5 unable to search the internet using Chrome and stock internet browser
  2. Galaxy S5 losing mobile data connection
  3. Galaxy S5 with Net10 SIM unable has no mobile data and voicemail services
  4. Galaxy S5 keeps getting server error message
  5. Galaxy S5 won’t store Wi-Fi passwords
  6. Solution for Galaxy S5 having difficulty connecting to 4G network
  7. Galaxy S5 no longer connecting to Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Samsung Galaxy S5 unable to search the internet using Chrome and stock internet browser

Firstly, Thanks. This is a great service.

This problems seems to pertain mostly to my data usage and not to wi-fi, although I haven’t tested it on wi-fi in three days.

Now. My internet doesn’t work. By that I mean I can’t search. I have the Internet app that comes standard with the phone — the Chrome app and the Google app. None of this those can access the internet. HOWEVER, One in three or four resets I can do a single search before it stops working.

BUT. I get e-mail (via Gmail). I can use the maps app and even change it to satellite images from the regular map ones. I can connect to my mobile data and create a local network and several people can join it and browse via their phones and/or laptops perfectly at high download speeds. My apps update naturally.

I HAVE:

  • cleared caches
  • soft reset
  • rolled back my Chrome and Google apps
  • checked if there were any app settings that removed Chrome/Google etc from internet access.
  • scoured the internet (which I’m currently using off my laptop but through my phone). 

Most boards that I’ve read about “a similar” issue are at least a year old, fixed and or not perfectly related.

Hope you can help. Having a fun time trying to figure this out. Best. — Chris

Solution: Hi Chris. You have an interesting case here. This issue seldom happen (or probably reported) so it’s understandable that there are not much literature floating around the web to help users like you. The way we see it is that the situation may be isolated to your device due to some firmware or third party application blocking your internet browsers to connect. Unless your carrier is blocking Chrome and the stock internet browser apps from connecting to the internet (which is very unlikely), there are no other reasons that might have caused this problem.

We think that this problem can be fixed by doing the standard solutions for software or firmware issues. The first one is by booting the phone in safe mode. While manually checking settings of other apps that may prevent Chrome and stock internet to connect has been done, we still recommend that you restart the phone in safe mode to make sure that you are not missing anything. Safe mode prevents all third party apps from running so it’s a more efficient step to do first. If you haven’t done this before, these are the steps to do it:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If nothing productive comes out after you boot your S5 in safe mode (some apps may simply ignore safe mode mind you), consider isolating the issue further by making sure that it’s not the current firmware causing the issue. To do that, you must perform a master reset. Here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume Down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

After doing a factory reset, make sure not to re-install your apps. Try to search using Chrome and the stock internet browser to see the difference.

If the issue remains after this procedure, you may want to try using custom ROMs or simply skip Chrome and stock internet browsers altogether.

Problem #2: Galaxy S5 losing mobile data connection

Since this morning on 10/5/15 i have had issues with my 4G network. The device will only allow me to connect to the wifi and i haven’t been able to make calls or messages. in other words I’m paying for nothing. In some cases it pops up and 3 seconds later it disappears. I have tried a soft reset many times but it won’t work. I have also removed the SIM card completely but no luck. how can i fix this problem? This has been eating my battery by a lot. — Ruben

Solution: Hi Ruben. The best party that can help you fix this type of problem is your carrier. There’s a 50-50 chance that the issue may be network in nature so calling your carrier should have been your first option.

Another good thing to do to know if you’re area or account by some service disruption is by inserting your SIM card in a known working device. If mobile data works similarly on another device, the issue is most likely coming from your network.

It’s also worth noting that you need to check if there are any account- or billing-related problems that might be preventing mobile data to work. These can only be addressed by your carrier making this step all the more important.

Assuming that there’s no network  problems in your area, start your phone troubleshooting by toggling between the available mobile network modes. You can do that by going under Settings>Network connections>More networks>Mobile networks>Network mode. This is a simple workaround that sometimes clear things up so it’s worth trying.

You can also try to toggle Airplane mode on and off a few times to see any difference.

If these remedies won’t work, restart the phone in safe mode (steps provided above).

Sometimes, clearing the system cache works may also help fix connectivity issues so that’s worth giving a try as well. Here’s how:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Performing a factory reset should be your final step. Make sure to create a backup of your personal data (photos, videos, messages, contacts) before proceeding.

Problem #3: Galaxy S5 with Net10 SIM unable has no mobile data and voicemail services

Unlocked phone previously from Verizon. Switched to Net10. Cannot get on mobile data or use voicemail. Please help. — Lindsey

Solution: Hi Lindsey. Just like what we advised Ruben above, your best to resolve this issue is by calling your current service provider to know if there are specific account-, billing-, or network-related stuff that are missing somewhere. To successfully use mobile data, a smartphone must have all the right network information configured. Only your carrier can help you with that.

If your phone works fine when you were with Verizon before, then there shouldn’t be any phone-related problems that should prevent you from using the similar services from Net10. The most likely reason for all the trouble must have something to do with your network.

Problem #4: Galaxy S5 keeps getting server error message

HELP ME PLEASE!!!WHY DO I KEEP GETTING A NOTIFICATION A ZILLION TIMES A DAY TELLING ME ABOUT A SERVER ERROR?? What the hell is a server error and more importantly how do I stop having one in the first place. .Mucho respecto amigos.

Regards from a not so smart dude in charge of a smart ass phone. — Angus

Solution: Hi Angus. We need more information from you to be of effective help. Can you tell us what are the circumstances of the case? We need specific information like what apps you are trying to use when this error pops out, things you were doing leading to the problem (did you update something, downloaded and installed an app, etc), to mention a few.

In general, server error messages can mean anything. For instance, a server error message may show if you have slow or intermittent connection when you are using an internet browser app.

Problem #5: Galaxy S5 won’t store Wi-Fi passwords

Hi. I have a problem with WiFi. I can’t remember exactly which Update I have installed but for new networks, my S5 device cannot store WiFi passwords. I wiped Dalvik cache, I made a full reset (factory) but it does not help.

Some of the older WiFi connections do not have this problem and even after factory reset, those connections are working without entering the password again. This is somewhat strange.

I thank you for any help. — Markus

Solution: Hi Markus. That’s a definitely strange problem. If a factory reset did not make any difference, we don’t know what will either. This must be a rare issue or even an isolated case to your device.

Consider doing another round of factory reset but do not re-install third party apps right away. Factory reset is not always effective especially if you simply re-install the same set of apps afterwards (assuming that one of your third party apps is the culprit).

Problem #6: Solution for Galaxy S5 having difficulty connecting to 4G network

MY MAN!

So thankful for guys like you that post stuff like this: How to Fix Samsung Galaxy S5 Network, Mobile Data & Wi-Fi Problems for free!

So I just upgraded to a an S5 from a S4 and could not access the data. Farted around a couple of sites and trying to look for solutions until this came up. SO … the problem was that there was a PASSWORD and a SERVER that was set (4 characters and 1 character respectively). Once I deleted them, my 4G network instantly came on!  YOU ARE SOOOOO THE MAN!

THANK YOU THANK YOU THANK YOU!

Overjoyed. — Daron

Solution: Hi Daron. We are glad we helped you in resolving your issue. It’s not everyday that we receive positive feedback from our readers we have helped so we appreciate your effort very much.

Let us know if you any other problems in the future so we can further assist you.

Problem #7: Galaxy S5 no longer connecting to Wi-Fi

Hi. I’m having a problem with my Samsung Galaxy S5’s wifi: it just can’t connect. It still says “there are available wifi connections” and asks if I want to connect, but every time I try to connect it doesn’t even get to the “obtaining IP address” part. My mobile data still works but I don’t want to keep using it.. I’ve tried a soft reset, forgetting and re-entering the (correct) wifi password and I’ve been on youtube and other threads and it seems like the only option left is to perform a factory reset, but I really don’t want to because I’m scared I’ll lose all my stuff… (Kies does not work at all (Mac user): it’s the reason my android version is still so low). Is there any possible way other than a factory reset??

Thank you. — Abbie

Solution: Hi Abbie. The only remaining potential solutions before actually doing a factory reset are the following:

  • booting in safe mode (and uninstalling possible problem apps)
  • deleting the system cache or cache partition.

Steps are provided above on how to do these procedures. If they won’t make any difference, proceed to factory reset.

 


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